MRU Secure Remote Access Service (SRAS) External User Guide
Contents
1. nu r Dy using ins service ree to tne Mount Royal University Com en Ge knr By continuing or by using tis service you agree to tne h Policy uting Resources Accentable Use Sign In 6 Atthis point the one time token code will be emailed to the email address that you have provided to MRU It could be a personal email address if only one person is using the token code A group email address will be more appropriate if a group of users need the token code The email will be sent from MRU2fa mtroyal ca and contains the following information On Demand Tokencode 11542703 example code Expires after use or 60 minutes The Tokencode is a random number changed at every use MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 14 ve MOUNT ROYAL UNIVERSITY 7 Enter the token code received in the email to the following screen av MOUNT ROYAL UNIVERSITY Secure100 Please enter an additional token code to continue The server gures that you enter an addional token code bo very nat your cedentals are vald To continue wat forthe token code to change and then enter the new code m re Securit Token Code held Sal Takuni Cn Enter Cancel 8 Once the token is authenticated successfully your normal SRAS home page will be displayed MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 15 ve MOUNT ROYAL UNIVERSITY 910 Normal access The2. Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 9 MOUNT ROYAL UNIVERSITY roto Microsoft Windows Network Connect Connection Status Duration Bytes Sent Bytes Received Assigned IP Security Compression Transport Mode Apple Mac secure_mtroyal_ca Connected 00 00 05 1 309 300 142 103 17 174 AES128 SHA1 None ESP Network Connect om Home Logs Diagnostics Sign Out secure mtroyal ca Duration Assigned IP f amp Hide Details O m Sent Received Security Compression Transport Mode 25 seconds 142 109 17 170 2 9 KB 2 9 KB SSL Deflate SSL over AirPort MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 ve MOUNT R YAL UNIVERSITY POLO Linux gt Network Connect File Help Connection Status Duration Diagnostics secure mtroy al ca Connecting to NCSVC 00 00 00 Bytes Sent 0 Bytes Received 0 Assigned IP Security Compression Transport Mode SignOut e Once successfully connected you can launch applications such as RDP client on your local computer to access internal MRU computing resources 4 Two Factors Authentication Access MRU uses one time token for two factors authentication The token will be sent by email to the address you have provided to MRU You will only need to follow the Initial setup procedure once at the beginnin
3. initial setup is only required to be performed once Follow the steps below for access afterwards 1 Using the supported browser as listed in the Supported Client Platforms section above to access secure mtroyal ca vendor 2fa 2 You should see the welcome screen shown immediately below av MOUNT ROYAL UNIVERSITY 1910 Secure100 Usemame I i s u J eure 5 5 fr you are an authonzed user of this service please sign in with your WRU user Id and password Password Secondary By continuing or by using this service you agree to the Mount Royal University Computing Resources Acceptable Use password Policy Sign In Logon with the following information Username The user name given to you by MRU Password The password given to you by MRU If you already have access you should use the same password Please ensure that your access has already been enabled by going through the normal access request procedure Secondary password The PIN you set in the Initial Setup procedure above 3 Once authenticated successfully your normal SRAS home page will be displayed MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 16 ve MOUNT ROYAL UNIVERSITY 5 Session timeout SRAS will time out user session which has been idle for more than 15 minutes The system will prompt the user with the following message The page at https secure mtroyal ca says mann ae 4 Your session
4. av MOUNT ROYAL UNIVERSITY MRU Secure Remote Access Service SRAS External User Guide The MRU Secure Remote Access Service SRAS allows MRU approved vendors and external clients restricted remote access to internal computing resources at MRU Supported Client Platforms Windows Desktop Platform requirements e Qualified Indicates that the item was systematically tested by the vendor e Compatible Indicates that the item was not tested for this release but based on testing done for previous releases the vendor supports it Operating System Qualified Compatible Windows 8 1 Professional Internet Explorer 11 Enterprise 64 bit Firefox 24 ESR Google Chrome Oracle JRE 7 Windows 8 Enterprise 64 bit Internet Explorer 10 Firefox 24 ESR Google Chrome Oracle JRE 7 Windows 8 Enterprise 32 bit Internet Explorer 10 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 1 av MOUNT ROYAL UNIVERSITY HOLO Windows 8 basic edition Professional 32 bit or 64 bit Windows 7 Enterprise SP1 64 bit Windows 7 Enterprise SP1 32 bit Windows Vista Enterprise Ultimate Business Home Basic Home Premium 32 bit or 64 bit Windows XP SP3 Home Professional 32 bit Internet Explorer 10 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later Internet Explorer 11 10 9 Firefo
5. g Afterwards you should only need to follow the Normal access procedure after the Initial setup Initial setup 1 MRU s SRAS admin administrator will email you a temporary PIN Personal Identification Number needed for the initial connection 2 Using the supported browser as listed in the Supported Client Platforms section above to access secure mtroyal ca vendor 2fa MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 11 ve MOUNT ROYAL UNIVERSITY 3 You should see the welcome screen shown below Ve MOUNT ROYAL UNIVERSITY 1910 uF Secure100 Use e r i n 5 4 hr i si ry 1 5 fr you are an autnonzed user of ints service please sign in wiin your MRU user id and password Passwami By continuing or by using this service you agree to the Mount Royal University Computing Resources Acceptatie Use password Policy Sign In Logon with the following information Username The user name given to you by MRU Password The password given to you by MRU If you already have access you should use the same password Please ensure that your access is already enabled by going through the normal access request procedure Secondary password The temporary PIN given by MRU MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 12 ve MOUNT ROYAL UNIVERSITY POLO 4 Once the initial verification is successful the screen shown immediatel
6. le JRE 6 and later Non Windows Desktop Platform requirements for Network Connect Operating System Qualified Compatible Linux Fedora 12 Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux Fedora 12 Google Chrome nm Linux openSUSE 12 1 Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux openSUSE 12 1 Google Chrome nm Linux Ubuntu 12 04 LTS Firefox 24 ESR Y Oracle JRE 7 6 Iced Tea Web 1 2 with OpenJDK 7 6 Linux Ubuntu 12 04 LTS Google Chrome ae Mac OS X 10 8 64 bit Safari 6 0 5 1 Y Oracle JRE 7 MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 4 av MOUNT ROYAL UNIVERSITY 910 Mac OS X 10 7 4 10 6 64 bit Safari 6 0 5 1 5 0 and 32 bit Oracle JRE 6 and later Mac OS X 10 8 10 7 32 bit Safari 6 0 5 1 5 0 Oracle JRE 6 and later Operation Guides This is a quick starting guide covering the following common operations 1 Accessing the SRAS service 2 Using Remote Desktop RDP to access a computer inside the MRU network 3 Using Network Connect 4 Using Two Factors Authentication Access 5 Session timeout warnings 6 Potential issues For more details please refer to the product help page by clicking the O icon on your home page MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 5 We MOUNT ROYAL UNIVERSITY THI O 1 Access the service e Enter secure mtroyal ca vend
7. oice to connect e The Terminal Sessions Pane provides you this capability EE 55 Windows Management Server Terra g Windows Management Server Nova e Click the link provided to access the computer if you are using a Microsoft platform Otherwise you may need to follow section 3 below 3 Use Network Connect e You may need to use the Network Connect service under certain circumstances such as You are not using a Microsoft Windows based PC The RDP functions provided on Terminal Sessions Panel may not work as Terminal Services may not be natively supported on the system If this is the case you can start the Network Connect service and run your Terminal Services client of your choice on your system e Click the Start button in the service pane to start up the service It will install software on your system Please follow the on screen instructions to allow the installation MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 8 Ve MOUNT ROYAL UNIVERSITY 1910 e Wait until the Network Connect icon is fully active not grayed out as shown below Microsoft Windows Network Connect Icon alll s 10 50 AM Network Connect Customize Icon Bz q 10 04AM Apple Mac Linux You can double click the icon shown above to see the connection status and disconnect it The screen captures shown on the next 2 pages show the expanded icon views for different platforms MRU
8. or into the address URL field of the browser 9 Secure Remote Access Service SRAS Mozilla Firefox File Edit View History Bookmarks Tools Help _ Secure Remote Access Service SRAS ef A S 2 i i mtroyal ca https secur AOUNT ROYA UNIVERSITY Secure Remote Access Service SRAS Username If you are an authorized user of this service please sign in with your MRU user id and password Password By contnuing or by using this Service you agree to the Mount Royal University Computing Resources Acceptable Use Policy your user id and password e Enter the MRU user name and password given to you by your MRU sponsor e Clickthe Signin button to continue e Once you have successfully logged in your home page will display all the services that SRAS provides you as shown on the next page MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 6 ve MOUNT ROYAL UNIVERSITY POLO A typical external user home page MRU Secure Remote Access Service SRAS Home Mozilla Firefox Fle Edit Vew History Tools Help 2 MRU Secure Remote Access Service SRAS kta amp 5 G a miroyal ca https seoure mtroyal ca danajhome index c Cc D J f 6 Most Visited Customize Links B Tradett sans tsc SecurityFocus Secunia RSA Envision T SANS Top Risk Ne MOUNT MEY Lt ROYAL A po Session EN i she ft En nn Home Preferences 3 Hel
9. ot your internal system to allow the computer policy to take effect b If you do not have RDP access please contact the MRU Service Desk to request access MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 18 ve MOUNT ROYAL UNIVERSITY POLO 4 Torun Net Connect on a supported 64 bits Linux platform Please follow the instructions on this link http www juniper net techpubs en US sa7 3 topics reference general secure access nc 64 bit linux support html Also xterm is needed to allow the install script to ask for root sudo password 5 Please contact your MRU sponsor in case of an access problem MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 19
10. p Sign Out Brows Gin Client Application Sessions 1 Terminal Sessions i ae i h Windows Management Server Terra etwork Connect B Windows Management Server Nova Key elements on your home page User Toolbar Click to go back to your home page shown above P Click to activate the user preference configuration page Preferences Displays how much longer your session will remain open as long as it has not been idle for more than 15 minutes This example shows 9 hours 57 minutes remaining f Click to access the online user help manual E Click to sign out of the Juniper connection Please sign out once Sign Out the service is no longer required MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 7 ve MOUNT ROYAL UNIVERSITY This allows users run Remote Desktop RDP to internal MRU computers which they have been granted access to Sometime this Terminal Sessions Pane service is referred to as Microsoft Terminal Services Terminal Sessions This provides different levels of VPN network access into the MRU internal environment Client Application Sessions 2 Network Connect VPN Service Pane 2 Remote Desktop RDP to a computer inside the MRU network Note This is only for a PC running Microsoft Windows If you have a PC running another operating system you will have to use the Network Connect feature section 3 and the RDP client of your ch
11. will expire In 5 minute s due to inactivity Please click OK to extend your session Click OK to continue It may ask for your user name and password again Most of the time the system can resume the last state the user was in when the session was timed out Also the maximum session time for each successful log on is 10 hours to save system resources MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 17 ve MOUNT ROYAL UNIVERSITY 6 Potential Issues 1 You may see the following or similar pop up messages please check the Always trust accept check box and click Yes or Save to allow the process to finish Warning Security The web site s certificate cannot be verified Do you want to continue Name scarc100 mtr yal ca Publisher secure 00 mtrayal ca Always trust content from this publisher at anda W w The certficate cannot be verfied by a trusted source More Information 2 Occasionally you may be asked to save and run the JuniperSetupClientinstaller exe as shown below Please follow the instructions on screen to complete the installation Opening JuniperSetupClientinstaller exe l You have chosen to open JuniperSetupClientInstaller exe which ts a Binary File from https securel00 mtroyal ca Would you like to save this file gni 3 Remote desktop issues a If you already have been granted RDP access you may need to rebo
12. x 24 ESR Google Chrome Oracle JRE 7 Internet Explorer 11 10 9 8 7 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later Internet Explorer 11 10 9 8 7 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later Internet Explorer 9 8 7 Firefox 3 0 and later including Firefox 10 Oracle JRE 6 and later On Windows 8 1 8 platforms the endpoint must use desktop mode and enable plug ins in the Internet Explorer configuration MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 2 We MOUNT ROYAL UNIVERSITY HOLO Non Windows Desktop Platform requirements Operating System Qualified Compatible Linux Redhat Enterprise Firefox 3 0 and later Y Linux 5 Oracle JRE 6 and later Linux openSUSE 12 1 Firefox 24 ESR Y Oracle JRE 7 Linux openSUSE 12 1 Google Chrome PP Linux openSUSE 11 x 10 x Firefox 3 0 and later Y Oracle JRE 6 and later Pp Linux Ubuntu 12 04 LTS Firefox 24 ESR Y Oracle JRE 7 is i Linux Ubuntu 11 x 10 x 9 10 Firefox 3 0 and later including Y Firefox 10 Oracle JRE 6 and later Mac OS 10 9 Safari 7 0 Y Oracle JRE 7 Pp Mac OS X 10 8 64 bit Safari 6 0 5 1 Y Oracle JRE 7 Mac OS X 10 7 4 10 6 64 bit Safari 6 0 5 1 5 0 Y MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23Jul2014 3 We MOUNT ROYAL UNIVERSITY 91a Mac OS X 10 8 10 7 32 bit Safari 6 0 5 1 5 0 X Y Orac
13. y below will display asking you to create a new PIN which only you will know As mentioned in the screen shot below be sure to remember the PIN and keep it secure as you will need it for future access MOUNT ROYAL UNIVERSITY 1910 Secure Remote Access Service SRAS 3 New PIN Required You must create a new Personal Identification Number PIN before you can sign in Your PIN should be 6 to 8 characters long New PIN Confirm PIN 9 Be sure to remember your PIN because you need it to sign in 9 If you decide not to create a new PIN now dick Cancel Save PIN Cancel Note The new PIN must contain 6 to 8 alphanumeric characters Special characters are not supported Please do not reuse the PIN in case it has been reset by MRU MRU Secure Remote Access Service SRAS External User Guide rev 03 Jv8 0 23 Jul 2014 13 ve MOUNT ROYAL UNIVERSITY 5 Once the new PIN has been set the system will ask you to login with you new PIN to receive the one time token code av MOUNT ROYAL UNIVERSITY _ O10 7 I91C Secure100 Your new PIN has been sewed Be sure to remember your PIN because you need each Time you sagn im To corienue logging mn pease walt Tor Une code om your SecuriX towen to Change and then enter your Hiv Pih followed by the Securlb token code Usemame Tusl user Ifyou are an authonzed user of this service please sign in with your MRU user id and password Password j g e2essssese
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