RVDS Pilot User Guide - Parliamentary Extraparl
Contents
1. HOUSE OF COMMONS CHAMBRE DES COMMUNES CANADA Secure Parliamentary Remote Access SPRA The Secure Parliamentary Remote Access SPRA service provides remote access to Microsoft Office applications the Parliamentary Intranet and files stored on the Parliamentary Precinct Network PPN Using a computer or mobile device with an Internet connection the SPRA service allows you to run one or several applications such as Outlook Excel and Internet Explorer or choose a full virtual desktop session that resembles the House of Commons HoC desktop computer environment TABLE OF CONTENTS NUT eA Sy OE WIN TNS SC re eee rt erecta ce E etal ecm coca el nesta E hae datl arms naaeaieasid 1 SUDDO esn o E E E E E E E E E EE 2 Appendix 1 Windows COMPUT Ol ieicccsssececeseicicesascsacetcsenscduinceecesdetaccentsquaceteneeacsvacevedaseiteredevieqnecat exaccieseuarebad 3 Appendix 2 Macintosh COMputer ccccccscccccccccecceeeeeseeceeeeeseeeeeseeeeeeessaeeeeeeeeeeeeessueasseceeeesesseaeseeeeeeeeeseaas 7 APPERS IPA E E R baneddenataceeaoce aur bemeaeats 12 Appendix 4A PIAYDOORK Qeeennee tue nee ei ee ne ee er ant E EE en eran eee oe 17 Frequently asked QUES ONS sade analysts cies lant aden ectites danke duidanaiamcee aun adee Eaa EAEEREN E EEEE 22 WHAT YOU WILL NEED House of Commons network user account You must have a valid HoC account consisting of a user name and password and the account must be configured to use the SPRA2. Will I have problems accessing certain websites You will be able to visit most Web sites on the Internet and all intranet sites such as Intraparl and the Library of Parliament intranet sites However some sites which depend on Java will not work properly or may not be accessible Are these limitations permanent No We will be looking at new solutions regularly to make the SPRA service even more flexible What is the difference between launching the desktop and launching an application You can run several applications at once by launching each application under the Applications tab The advantage to this feature is that you can run each application in its own window Users who have two monitors will be able to select on which monitor to display each application If you launch a desktop session the window will resemble the House of Commons desktop computer environment and all standard House of Commons applications will be available for use What will have access to You will have access to two network drives which reside on the Parliamentary Precinct Network PPN a U drive and a S drive The U drive is used to store files on the PPN network in a location that will be accessible to the account holder The S drive is used to store files on the PPN network in a location that will be accessible to everyone on your team Another advantage of having files on the PPN network is that these files are backed up automatical
3. click the DESKTOPS tab to access a virtual desktop To use an application select the APPLICATIONS tab open the folder and click the application you wish to launch y a SSOSCERE 3 H E Citrix XenApp Applications Windows Internet Explorer 9 To access a virtual desktop select COV bg le https rvds parl gc ca Citrng XenAppHoC site default aspx CTX_CurrentT ab i 4 ia x P Live Search the DESKTOPS tab and click to launch rons a WORKSTATION w ear gt Citrix XenApp Applications i y amp 7 E amp E v Pagew Safetyy Toolsv amp Messages Log Off v CITRIX Applications Desktops Poste de travail Workstation LOGGING OFF To end your application desktop session OOE E E ees e 7 i v https rvds parl gc ca Citrix XenAppHoC site default aspx CT X_C Live Search x7 and your connection to the service first a L aes close the application or log off from the virtual desktop session Then from the ee ee Citrix Portal click LOG OFF CITRIX If you wish to return to your application virtual desktop session later but wish to disconnect from the service now leave your session open and click Loa OFF from the Citrix Portal SUBSEQUENT LOGONS Once the initial setup has been completed go to https rvds parl gc ca and enter your HoC account USER NAME and PASSWORD and your RSA PIN 6 digit RSA SECURID TOKEN CODE to reach the Citrix Portal and any open ap
4. service Computer or mobile device You can use virtually any Internet connected computer or mobile device running a currently supported and up to date version of its operating system Please refer to one of the platform specific GETTING STARTED Sections in this guide for detailed information on setting up the service for the first time with your Windows or Macintosh computer or with your iPad or Playbook While you may find you can use the service with other devices these four devices have been tested by Information Services IS Due to the variety of devices available the IT Service Desk ITSD can offer support in connecting these devices to the service but it does not explicitly support all these platforms Page 1 Information Services RSA SecurlD To gain access to the SPRA service you will need an RSA SecurlD token and an associated Personal Identification Number PIN If you already have an RSA SecurlID token and PIN issued by IS they can be used with the SPRA service If you do not have a SecurID token or have forgotten your PIN please call the ITSD for assistance Citrix Receiver The Citrix Receiver allows client devices to connect to the SPRA service If you are using a mobile device to access the service you will first need to install the Citrix Receiver application on your device If you are using a Windows or Macintosh computer you will be prompted to install a similar program when you first connect to the servi
5. yy J 2 Tap the sign to launch the desired application gt amp x s ROGERS 3G 2 41 PM Tap Gc VIRTUAL APPS and enter NAA your HoC PASSWORD Username CockiD Enter your RSA PIN 6 digit RSA Password eeeeooe SECURID TOKEN CODE in the TOKEN Token cecececees field INFORMATION SERVICES Information Services APPENDIX 4 PLAYBOOK GETTING STARTED Note You must have a WiFi connection to proceed this service is currently not available in Blackberry Bridge mode Please note that while the Citrix Receiver software is not currently available in French the SPRA service itself is available in French Featured Games Apps My World fQucitrix ssS S sY 1 Download the CITRIX RECEIVER Sort by Playbook app from BlackBerry App World wy Citrix Receiver for BlackBer AAP ed Mra re Carrera fou Berry Bantje Urre jan CE as 2 From the home screen tap the ry T CITRIX RECEIVER icon is 3 Tap ADD ACCOUNT Citrix Receiver Welcome Add Account INFORMATION SERVICES Page 17 Information Services 4 Inthe SERVER field type Citrix Receiver and select NEXT Add Account Server https rvds parl gc cal Cancel Citrix Receiver Fill out the fields and tap LOG ON Note Scrolling up and down works only in the middle portion of the Description screen Password Authentication Domain Security Token Type Citrix Receiver 6 Tap the APPs tab Add apps fro
6. 3G 3 37 PM 9 From the ENGLISH APPLICATIONS Ge Virtual Apps English Applications folder tap the application you wish to use BSS Hoc vAdobe Reader Hoc vExcel HoC vinfoPath HoC vinternet Explorer j HoC vOne Note HoC vOutlook y HoC vPower Point HoC vPublisher WV HoC vWord INFORMATION SERVICES Page 14 Information Services 10 Choose the WORKSTATION icon to acini launch a virtual desktop session WHEE Posto tava Applications Francaises pa English Applications 11 Once you are using an application or the virtual desktop you can pull down a Citrix menu bar at the top of the screen to switch applications return to the home screen to launch other resources or log off from the service LOGGING OFF 1 Tap the tab at the top centre of the screen to pull down the Citrix menu bar 2 Tap HOME Bell Citrix Receiver Accounts 3 Tap the user icon at the top right of the screen 4 Tap LOG OFF INFORMATION SERVICES Page 15 Information Services Log Off or Disconnect 5 Select LoG OFF or DISCONNECT lf you disconnect any unsaved data in open applications is available the next time you connect lf you log off any unsaved data may be lost Cancel Log Off Disconnect SUBSEQUENT LOGONS Once the initial setup has been completed you can log on to the SPRA service as follows 1 Tap the CITRIX RECEIVER application 4 silt lt FAVORITE APPS
7. 41 PM FE TEESE see p sete LE PE S SETER THERE E 7 kp eVeueere eee t eee to e a h Serrara Tesa Citrix Receiver Are you sure you want to log off INFORMATION SERVICES Page 20 Information Services SUBSEQUENT LOGONS Once the initial setup has been completed just tap the CITRIX RECEIVER app and enter your HoC PASSWORD and your RSA PIN 6 digit RSA SECURID TOKEN CODE in the PASSCODE field Connect Cancel INFORMATION SERVICES Page 21 Information Services FREQUENTLY ASKED QUESTIONS What Performance Level should expect This remote access service is hosted within the House of Commons data center While the underlying technology chosen for the service offers the industry s best connection performance the quality of the service does depend highly on the quality of the Internet connection being used to access it The performance may vary with the speed and saturation of the connection What is the difference between a Connection and a Session lt is helpful to recognize the distinction between a SPRA connection and session When you log on to the SPRA service you establish a connection to a session When you log off from a session you are doing something similar to closing an application or logging off from your computer applications are closed and unsaved data is lost When you disconnect your session open applications and data are normally preserved for a period of eight 8 ho
8. Access Acc s distance s curis au Parlement Welcome Please log on to continue User name Soor Pesscode M Log On Citrix XenApp Click Install to access your applications INSTALL Your Windows desktops and apps on demand from any PC Mac smartphone or tablet INFORMATION SERVICES Page 3 Information Services Detection O RO X Ciri Xervipp install When this screen is displayed click RUN Citrix XenApp Look for an information bar Once the software is nstuled te mermet Explorer information Der may appear at the top Click on the ber and select Ram ActiveX Control Secu Detatts Sip te Log on De you went to rum or save CitrixReceiver_exe 42 9 MB frorn rvds parige ca D This type of file could haem your computer When the USER ACCOUNT CONTROL prompt is displayed click YES you want to allow the following program to make changes to this computer a Program name CitrixReceiver Verified publisher Citrix Systems Inc File origin Hard drive on this computer iv Show details When the WELCOME TO CITRIX RECEIVER SETUP screen appears click INSTALL Welcome to Citrix Receiver Setup Click Install to install Citrix Receiver on your computer Citrix Receiver INFORMATION SERVICES Page 4 Information Services 7 From the Citrix Portal you may select the APPLICATIONS tab to access a number of familiar Microsoft Office applications or
9. EEMENT Is displayed click English CONTIN E 8 Introduction UE License CITRIX R LICENSE AGREEMENT Destination Select Use of this component is subject to the Citrix license covering the Citrix _ product s with which you will be using this component This component Installation Type is only licensed for use with such Citrix product s Installation CTX code EP T A34320 Summary INFORMATION SERVICES Page 8 Information Services 7 Click AGREE to accept the terms of To continue installing the software you must agree to the terms of the software license agreement the software license agreement Click Agree to continue or click Disagree to cancel the installation and quit the Installer Read License Disagree F4 Install Citrix Receiver 8 Click INSTALL Standard Install on Macintosh HD B Introduction License This will take 62 3 MB of space on your computer Destination Select Click Install to perform a standard installation of Installation Type this software on the disk Macintosh HD Installation Summary 9 You may be prompted to supply the credentials of the administrator Installer is trying to install new software Type of the Macintosh computer If so a an administrator s name and password to provide the administrator s username a 6 Slow this and password and click INSTALL SOFTWARE Name Administrator Install Citrix Receiver 10 Th
10. ce Detailed information about installing the Citrix Receiver is included in the GETTING STARTED sections in the appendices Note Installing multiple versions of the Citrix client on a computer can corrupt the Citrix installations and make them inoperable Also older versions of Citrix clients can pose a security risk To use the SPRA service we recommend uninstalling any exisiting versions of the Citrix client and installing only the Citrix Receiver available on the SPRA website Dedicating the device to a single Citrix client based service may be required Contact the IT Service Desk if you need assistance It is recommended that you try the service with a Windows computer before using it with other devices SUPPORT Technical support for this service can be obtained via the ITSD at 613 947 4774 or toll free at 1 888 443 4774 Support offered by IS for connecting to the SPRA service from various types of devices is summarized below Device Permitted Tested Support Windows computer Yes Yes Macintosh computer Yes Yes None iPad tablet Yes Yes Playbook tablet Yes Other compatible devices Yes po No None INFORMATION SERVICES Page 2 Information Services APPENDIX 1 WINDOWS COMPUTER GETTING STARTED NOTE THE SET UP PROCESS MAY NOT LOOK THE SAME ON ALL BROWSER VERSIONS You can consult the video overview from a desktop computer or mobile device for more information about the service and how to use it with a va
11. ck Install to access your applications INSTALL iy Security Details Skip to Log on Your Windows desktops and apps on demand from any PC Mac smartphone or tablet Citrix XenApp Client Installation hetps rvds parl gc ca Apple iCloud Facebook Twitter Wikipedia Yahoo News 7 Popular v Citrix XenApp Confirm installation is complete Please wait while the download process begins Once the installation is complete click Continue Your Windows desktops and apps on demand from any PC Mac smartphone or tablet 07 ON teas BOS ro OB Ry INFORMATION SERVICES i oE Page 7 Information Services Downloads 4 From the DOWNLOADS location on the A om r arj e Macintosh computer locate and double click the CITRIXRECEIVER DMG my Files file iron Control click the INSTALL CITRIX eel ae RECEIVER PKG file and select OPEN penn If a warning box appears asking if a you want to open this package from usie an unidentified developer click ne OPEN BOC B install Citrix Receiver The CITRIX RECEIVER installation Welcome to the Cltrix Receiver Insialler wizard IS displayed Te intel Carte acii for ues cick Continua ou wi Ee guda introduction through the slaps necessary to instal Aecenver on your Mac Click CONTINUE ns disse Continue St install Citrix Receiver 6 When the SOFTWARE LICENSE Software License Agreement AGR
12. e installation proceeds Installing Citrix Receiver Introduction 8 License Destination Select 8 Installation Type a instaladon Running package scripts Summary m Install time remaining Less than a minute Go Back Continue INFORMATION SERVICES Page 9 Information Services Install Citrix Receiver 11 A green checkmark will indicate that The installation was completed successfully the installation was successful Introduction Click CLOSE License Destination Select 8 Installation Type Installation The installation was successful 8 Summary M sae 3 Starting application Cancel tap O a OXI O Cri Xenrpp Applications 12 In the background the SPRA Portal will load in the browser From this menu you may select either the APPLICATIONS tab to access a number of familiar Microsoft Office applications or the DESKTOPS tab to access a virtual desktop To use an application select the APPLICATIONS tab open the folder and click the application you wish to launch 14 To access a virtual desktop select the DESKTOPS tab and click to launch a WORKSTATION INFORMATION SERVICES Page 10 Information Services Citrix XenApp Applications nes a 0 EE Apple iCloud Facebook Twitter Wikipedia Yahoo Informations Divers LOGGING OFF To end your application desktop session fos isn When a gS caci and your connectio
13. essToGo Remote Des p oo i Maswa a ee MIME math a ED Ge O PARA sil NOGENS 3G 2 Tap the RECEIVER icon 12 24 PM 3 Tap ADD ACCOUNT i itrix Receiver Add Account Try Demo Learn more O INFORMATION SERVICES Page 12 Information Services 4 Enter httos rvds parl gc ca in the ADDRESS field Ensure that the URL reads https Address _ttps irvds parl gc ca and not http to access the secure site Tap NEXT ROGERS 3G 1 12 PM Supply your USERNAME and DOMAIN hoc as indicated Verified Set SECURITY TOKEN to ON and Address https rvds parl gc ca ensure that DOMAIN SECURITY Description Gc Virtual Apps TOKEN is checked Username CockiD Password Tap SAVE Domain hoc Security Token Security Token Only Domain Security Token Kag Help ml ROGERS 3G 3 36 PM 6 Enter your HoC USERNAME and PASSWORD and your RSA PIN 6 Log On to Citrix Receiver digit RSA SECURID TOKEN CODE Username CockiD Click LOG ON Password eocccce Token eccccccces INFORMATION SERVICES Page 13 Information Services iPad Citrix Receiver 7 Tapthe sign ADD YOUR 1 FAVORITE APPS 8 From the menu you may select an annman ais APPLICATIONS folder to access a selection of familiar Microsoft Office BED os 00 trav applications or a WORKSTATION icon SB oao to launch a virtual desktop session Applications Fran aises English Applications Il ROGERS
14. ly every day If you accidentally delete a file previously saved on the U or S drive the IT Service Desk should be able to recover it for you Will be able to print documents to my local printer Yes You will be able to print any document from within your SPRA session to your local or shared default printer automatically Can change my network password Yes Once connected to the SPRA in a desktop session click on the button and click Windows Security You will then have access to the screen that lets you change your network password INFORMATION SERVICES Page 23
15. m the Apps tab INFORMATION SERVICES Page 18 7 From the menu select an APPLICATIONS folder to access a selection of familiar Microsoft Office applications or select a FULL SESSION to access a virtual desktop 8 Double tap the application you wish Information Services Citrix Receiver Citrix Receiver to use 9 When prompted to ENTER PASSWORD AND PASSCODE the first field should already contain the password you provided in the previous screen Type your RSA SecurlID information PIN 6 digit code in the second field and tap CONNECT 10 The application will launch https rvds parl ge ca Applications Francaises English Applications Add apps from the Apps tab Search for apps Back Refresh English Applications gs HoC vAdobe Reader Xs Hoc vExcel I HoC vinfoPath HoC vinternet Explorer Add apps from the Apps tab N HoC vOne Note HoC vOutlook HoC vPower Point Ps HoC vPublisher W HoC vWord Enter Password and Passcode hoc CockiD Password Passcode Connect Cancel starting Hol vOutlook INFORMATION SERVICES Page 19 11 Once you are using an application or the virtual desktop you will be able to pull down a Citrix menu bar at the top of the screen to switch applications return to the home screen to launch other resources or log off from the service LOGGING OFF Choose either Method A or B Method A To close your application virtual desktop se
16. n to the service close ewe EOEASe E are the application or log off from the virtual pss desktop session Then from the Citrix iil Portal click LOG OFF If you wish to return to your application virtual desktop session later but wish to disconnect from the service now leave your session open and click LOG OFF from the Citrix Portal SUBSEQUENT LOGONS Once the initial setup has been completed go to hitps rvds parl gc ca and enter your HoC account USERNAME and PASSWORD and then your RSA PIN 6 digit RSA SECURID TOKEN CODE to reach the Citrix Portal and any open applications or virtual desktop sessions ciTRIx Access Gateway Once you have logged on the Citrix Portal will appear along with any applications or virtual desktop sessions that were running when you jpe disconnected earlier ay Weicome or el Paseo INFORMATION SERVICES Page 11 Information Services APPENDIX 3 IPAD GETTING STARTED Search 1 Locate the CITRIX RECEIVER iPad app in the App Store and install it iPad Apps t6e2 See Al om a S A ne Pe parran alt TERAN Wie CERESE GoToAssist Remote Supp r AccessToGo Remote Des OOT an Manresa d Dinowes f Sanne ae bod a D a Se ED OOO Batre i ARO ttt O ete ates an ape waget tow bet dhe andl ant iPhone Apps 6o12 See Ag gt Citrix Receiver GoToMeeting Pastore Manere Upetateds ape 0 2013 OT ALLED Updated dn 8 700 ee Map wna D Nawy J os are na S P Acc
17. plications or virtual desktop sessions INFORMATION SERVICES Page 5 Information Services gt CITRIX Access Gateway Once you have logged on the Citrix Portal will appear along with any applications or virtual desktop sessions Welcome that were open when you disconnected A earlier INFORMATION SERVICES Page 6 Information Services APPENDIX 2 MACINTOSH COMPUTER GETTING STARTED Note The ITSD does not offer support for Macintosh computers 1 Go to https rvds parl gc ca and enter your House of Commons account USER NAME and PASSWORD and your RSA PIN 6 digit RSA SECURID TOKEN CODE Note If it is your first time using your RSA SECuRID TOKEN enter the 6 digits shown on the TOKEN and follow the steps to set up your RSA PIN If your computer does not have a current version of the Citrix Receiver program installed you will be prompted to download and install it When this screen is displayed click INSTALL The installation page will pause while the Citrix Receiver program downloads Notice that an icon indicating the progress of the download is displayed in the dock during the download lo eno Citrix Access Gateway ahji O hmh rvds part occa bo M Bll Appi Osud Facebook Twitter Wikipegis Yahoo Nom Popular gt e0900 Citrix XenApp Install a gt ie t https rvds parl gc ca ee M EH Apple iCloud Facebook Twitter Wikipedia Yahoo Newsy Popular v Citrix XenApp Cli
18. riety of devices Go to the Parliamentary Extranet web page hitps extraparl parl qc ca and click the Secure Parliamentary Remote Access Acces a distance s curis au Parlement link Alternatively you can connect directly to the SPRA service via httos rvds parl gc ca Once at the login screen enter your HoC account USER NAME and PASSWORD and your RSA PIN 6 digit RSA SECURID TOKEN CODE Note If this is your first time using your RSA SECURID TOKEN enter the 6 digits shown on the TOKEN and follow the steps to set up your PIN If your computer does not have the current version of the Citrix Receiver application installed you will be prompted to download and install it When this screen appears click INSTALL Note Only the current version of the Citrix client available from the portal should be installed on the computer you are using to access the SPRA service Previous versions of the Citrix client that co exist on the computer may corrupt the Citrix installations and should be uninstalled prior to completing these steps HoC and LoP email Courriel de la Cdc et de la BdP English Francais Senate Email Courriel du S nat English Francais Financial Portal Portail financier HoC Electronic Forms Formulaires lectroniques de la Cdc HoC Financial Information Information financi re de la Cdc FARITAMENT FARLEMENT HoC E Notices Avis lectroniques de la Cdc Secure Parliamentary Remote
19. ssion and disconnect from the SPRA service Close the application or log off from the virtual desktop session Swipe downward from the top of the screen to bring up the menu bar and tap LoG OFF Method B To leave your application or virtual desktop session open but disconnect from the SPRA service Swipe downward from the top of your screen and tap LoG OFF Click OK when the CITRIX RECEIVER dialog box is displayed Information Services A O Receiver Log Off Home HoC vOutlook R Hoc vExcel x HoC vinternet Explorer amp Ctri Alt Del Redo Refresh Inbox david cocking parl gc ca Microsoft Outlook Folder View Developer Enterprise Vault McAfee E mail Scan sn gt ve je F a Contac v x lt b a Meeting Pa 2006 To Manager LAS Move ead Find a Contact e BA Team E mail f Done Bp Rules a Categorize 7 ddress Boo Delete Reply Rent Forward ih More Aa Reply amp Delete 3 Create New 7 QJonenote P Follow Up Q Move Tags Inbox 1577 L Drafts 43 3 Sent Items 25830 _ Deleted Items Cocking David R Tue 2012 10 02 3 49 PM Cocking David R L Message My photo 1 PNG 1 MB ATT00001 txt 70 B e d une tarte Ba photo 2 PNG 417 KB Beuey abuey gt Wy 00 11 EH a une tarte Information Technology Service Desk Tue 2 55 PM Change 132765 has been assigned to Architecture amp Infrastructure J COMMUNIQUE IT Service Desk Centre de services des TI Tue 2
20. urs Can I stay connected all day No Certain timeout periods apply in SPRA e When using an application or a virtual desktop your connection will time out after 30 minutes of inactivity If you log back in to SPRA within eight 8 hours you will normally re join your session as you left it e From the time you first log in to SPRA you have 30 minutes to launch applications and virtual desktops After 30 minutes you will be required to log in again to launch a new application or virtual desktop session e The maximum duration of a session is set to 20 hours To minimize the risk of data loss it is imperative to save your work regularly while you are in an active SPRA session What are some of the limitations of this service For reasons relating to IT security the following functions are not available while you are using the SPRA service e access to the hard drive and drive mappings of the computer or device you are using to connect to the service e Moving and copying files between the computer and device used to connect to the SPRA service and the SPRA session but you may cut and paste text and graphics between environments e Some web sites that require the Java utility may not work properly Will be able to install software like Skype or Google Chrome No The installation of software within the SPRA session is not allowed nn INFORMATION SERVICES i ess i lt COw Page 22 Information Services
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