Voicemail to E-mail User Guide
Contents
1. 5 Search for 705 123 4567 E Carole Maman Pierrette 8 CALLFEATURE MANAGER SETTINGS TAB In this tab you can e Security tab Change your Web password and your NIP e Messaging tab Set your Voicemail settings O Settings tab Set an e mail address that will be used to receive your voice messages in your mailbox and to listen to them in a wav format Voicemail tab gt Time saver settings Skip the PIN Save messages automatically Change Auto play features Voice Notification tab Be notified at any telephone number whenever you have a voicemail message E mail Notification tab Set other e mail or SMS cellular addresses to which e mail notifications will be sent when voice messages are received in your Voicemail Greetings Allows you to set and to choose the desired greeting Messages amp Calls Contacts 77 Settings Settings 819 3571005 Security Messaging Settings Yoicemail Yoice Notification Email Notification Greetings Subscriber Timezone Timezone setting used by all services l GMT 5 00 Canada Eastern E oicemail Auto Forwarding to email Auto forward all voicemail messages to this email address username domain com E E Leave a copy of forwarded voicemail messages in the voice mailbox CAL2. SEND THE MESSAGE Send the message or Delivery options DELIVERY OPTIONS Review your message Marked as Urgent Marked as Private Re record your message Request a report on send Request a report on read Add Delete a recipient Quit this menu Send the message as it is GREETINGS MENU Personal greeting Prolonged absence greeting Sys Gen greetings and Name recording Busy greeting Out of hour office greeting Quit this menu 4 MAILBOX SETTING SETTINGS Group list Handsfree and Time Saver Options Security Options Notification Options Additional Settings Quit this menu 6 ERASED MESSAGES HELPFUL HINTS HELPFUL HINTS These are the possible Next hint options on an erased message keep in memory 10 days 1 Previous hint Quit this menu Hear Repeat Restore Permanently erase Reply Send a copy Previous message Quit this menu SWITCH ACCOUNT Enter the phone number of the account on which you want to switch and the associated PIN 21 2009 11 Northernie 4 800 360 8555 A DIVISION OF BELL ALIANT northerntel ca telephony
3. Press to return to Handsfree and Time saver menu 10 Press to return to Mailbox settings 11 Press 3 for Security options 12 Press 3 for Skip PIN and press 1 to activate it 13 Hang up 6 CONFIGURATION OF YOUR NEW SERVICES gt CALL FEATURE MANAGER gt WHAT YOU WILL FIND IN THE CALL FEATURE MANAGER Include with your Voicemail to E Mail you have access to an Internet Web site on which you can retreive your voicemail messages or manage your Voicemail to E mail The name of this Internet Web site is Call Feature Manager Prerequisite High Speed Internet access recommended One of the following Web browser e Internet Explorer 6 0 or higher e Firefox 2 0 or higher e Netscape 7 0 or higher The following instructions will help you on how to access Call Feature Manager e Go to the Web address http telephony northerntel ca ER E e To open a session enter your Number This means your 10 digit phone number without spaces and your Number password then click on Login consult the Configuration of your new services section if it s not already done Password If you have Forgotten your password please contact customer support IMPORTANT As indicated earlier your temporary password is your 10 digit telephone number We strongly recommend that you change this temporary password as follows e Go to the Settings tab and click on the Security sub tab e Enter you
4. and that it cannot consequently be configured the way you wish You can hover your mouse over this icon for more information about the conflict gt HELP P An online Help menu is available at all times in Call Feature Manager Please refer to it for a description of the Call Management Services and to understand how to enable and disable the services gt DATA REFRESH B If your browser window has been open but inactive for a few minutes new calls will not be visible in your window You will need to refresh the web page to update the data and see your new voice messages gt END OF SESSION 4 connection idle It is recommended that you quit your Web session when you have finished For security reasons your Call Feature Manager session will automatically end after 15 minutes of inactivity when no changes are applied or no pages are clicked or refreshed for 15 minutes 12 CALLFEATURE MANAGER gt CALL MANAGEMENT SERVICES HOW TO USE THEM gt VOICEMAIL AND MESSAGE WAITING INDICATOR Allows your callers to leave a message in a voice mailbox If your phone is equipped with a Message Waiting Indicator an indicator light will blink When you pick up the receiver an audible signal will let you know that a message is waiting in the voice mailbox With Voicemail all of your calls will be answered with a personal greeting even when you are already on the phone or unable to answer An intermittent dial tone
5. or indicator light will tell you when you have messages Your messages are saved so that you can listen to them whenever you like day or night from any Touch tone phone or cell phone You can listen to your messages from your home your office or anywhere else Voicemail is easy to use thanks to the voice prompts that tell you what to do step by step Your Voicemail password ensures security and privacy To access your voice mailbox 1 Dial 98 from your phone if you are calling from a different phone number dial the Voicemail remote access number that was supplied with your subscription Once you have entered your 10 digit telephone number and your password follow the voice prompts 2 Follow the Voicemail prompts to listen to your messages save them or delete them and to change your greeting and your password CALL MANAGEMENT SERVICES HOW TO USE THEM 13 Using the Voicemail system menus Please refer to the Voicemail at a glance table at the end of this guide for an outline of all the Voicemail system menus USEFUL INFORMATION ABOUT VOICEMAIL e Maximum length of the greeting 30 seconds e Unheard messages are saved for indefinitely e Messages are saved for 10 days e Maximum number of messages that can be saved 150 including archived messages each no more than 1 minute long e If you have a phone equipped with a display screen the screen will display Message waiting or Voice mai
6. voice prompts as usual Remote access phone number write in the number that you were given when you subscribed Using the Voicemail system menus Please refer to the Voicemail at a glance table at the end of this guide for an outline of all the Voicemail system menus The table is available online on our website at www northerntel ca telephony in the User Guide section CONFIGURATION OF YOUR NEW SERVICES 5 gt STEP 2 CONFIGURING RAPID ACCESS TO YOUR MESSAGE This step allows you to configure your voicemailbox which will give you a faster access your voice messages It includes 3 sub steps that can be made in whole or in part depending on what you want to keep as service configuration We suggest you e To enable automatic reading and backup of your messages e To remove the header message name time and source of the message e To skip PIN entry when you access from your phone 1 Pick up the receiver 2 Dial 98 3 When prompted enter your voicemailbox PIN followed by 4 When you hear the menu press 4 for Mailbox settings 5 Press 2 for Handsfree and Time saver options 6 Press 1 for Autoplay setting a If Autoplay is not activated press 1 to activate it and press 1 again to confirm b If Autoplay is activated press to return to Handsfree and Time saver menu 7 Press 3 for Voicemail preferences options 8 Press 1 for removing message header and press 1 again to confirm 9
7. B VOICEMAILTO E MAIL INCLUDING VOICEMAIL USER GUIDE November 2009 Version Northern A DIVISION OF BELL ALIANT 1 800 360 8555 northerntel ca telephony gt TABLE OF CONTENTS Configuration of your new services occ 2 Step 1 Initializing your Voicemail occssnsnsnsnsnnnnninnnnnnnnnnrnrnnnn 2 Step 2 Configuring rapid access to your message b Call Feature Manager 7 What you will find in the Call Feature Manager ene 7 Call Feature Manager by Internet and by phone cence 10 Activating and deactivating services by Internet ee 2 Help amp Data Refresh ssscsnanstasnnnasuindubnsanosnssotsnmiiniantisntiss a12 Call Management Services How to use them ooo 13 Voicemail and Message Waiting Indicator o o 13 Voicemail to E mail configured by Internet only a e 15 Redirect message to e mail Notification by e mail and SMS Ring Control E EE EEEIEE eee l8 Need gas cocecinicceres Reacrsscioro vs desea eee ranges eohera ieetaelnes Poactahcmeiptarancaned 19 Forgot your password css unnnsnnnnnnnununinuninnnnnnnnne aag Technical Assistance amp Customer Service ee P dD Voicemail at a glance 20 gt CONFIGURATION OF YOUR NEW SERVICES Before you can use the Voicemail to E mail you must first configure certain functions Please follow the steps below in the right order 1 Initializing your Voicemail mandatory 2 Configuring rapid access to your message recommended Automatic reading and b
8. LFEATURE MANAGER 9 gt CALL FEATURE MANAGER BY INTERNET AND BY PHONE The Call Feature Manager allows some of the Call Management Services on your phone line to be customized and managed by Internet By Internet e See missed and answered calls e View the date and time of each call e Listen to your voice messages on your computer e Create and edit your list of personal contacts e Change your password and your PIN e Access the Call Feature Manager web tool from any Internet connection from home from the office from a friend s or while traveling By phone e Access your Voicemail even when you re away from your home or your office e Change your password and your PIN 10 CALLFEATURE MANAGER gt ACTIVATING AND DEACTIVATING SERVICES BY INTERNET Remember that Voicemail to E mail can be activated and desactivated by Internet When a service is Active in the Call Feature Manager a green checkmark icon is displayed and the word ACTIVE appears at the end of the sentence This service is currently Messages amp Calls Contacts Settings Settings 819 3571005 2 Security Messaging Settings oicemail oice Notification Email Notification Greetings Send email notification of incoming voice messages to the following email addresses Internet email or cellular addresses like SMS This service is currently ACTIYE il Addresses Urgent oicemail All o
9. Record Busy greeting Pick up the receiver Dial 98 When prompted enter your voicemail box PIN followed by When you hear the menu press 3 for Greetings menu Press 5 to record your Busy greeting At the tone record your greeting then press You will hear the greeting you just recorded Press 1 to confirm it press 2 to change this greeting or press 3 to exit without saving the recording Press star to exit 10 Hang up 4 CONFIGURATION OF YOUR NEW SERVICES Remote Access to Voicemail when you re away Once you have initialized your Voicemail you can access it any time even when you are away from your home or your office in order to listen to save or delete your voice messages To access your messages from the outside Dial your phone number When you hear the Voicemail greeting press star The system will ask you for your PIN the same as Voicemail Row ON You will then be able to access your messages as well as all the Voicemail features Alternate Remote Access Number direct dial If Call Forwarding has been activated on your line you will have to dial the Remote Access phone number that you were given when you subscribed Because you might not hear your greeting when this service is activated this phone number gives you direct access to the Voicemail instructions After you input your 10 digit telephone number and your password just follow the
10. ackup of your messages Remove the header message Skip NIP gt STEP 14 INITIALIZING YOUR VOICEMAIL The first thing you must do is initialize the new Voicemail feature which is required for Voicemail to E mail IMPORTANT This step must be done by phone from your home or your office To initialize your Voicemail follow these steps 1 Pick up your telephone receiver and dial 98 2 Enter your temporary password which consists of your 10 digit telephone number 3 Change your temporary password PIN e Choose a password with 6 to 15 digits e Dial it on your telephone keypad then press Write your personal password here The new PIN must be different from the old one IMPORTANT The new password you just defined can also be used as the password for accessing the Call Feature Manager which you will be defining later in this guide 4 Record your name e Press at the end of your message e Press 1 to change it or e Press a second time to save it 2 CONFIGURATION OF YOUR NEW SERVICES 5 Choose option 1 for Personal greeting The other possible options are 1 Personal greeting 2 System generated greeting that includes your name 3 System generated greeting that includes your telephone number 4 System generated greeting that includes neither your name nor your telephone number 6 Record your Personal greeting maximum 30 seconds Begin recording at the tone e Press at the end of your messa
11. b on the top right corner of the menu window and on the sub tab Messaging Settings 819 3571005 2 security Messaging Settings Yoicemail oice Notification Email Notification Greetings Subscriber Timezone a Timezone setting used by all services GMT 5 00 Canada Eastern B 1 Yoicemail Auto Forwarding to email Auto forward all voicemail messages to this email address username domain com i Z Leave a copy of Forwarded voicemail messages in the voice mailbox Ce CALL MANAGEMENT SERVICES HOW TO USE THEM 15 5 In Messaging menu you have to click on Settings sub tab and check Auto forward all voicemail messages to this e mail address 6 Enter an e mail address on which you want to receive a redirect of voice messages left in your Voicemail ex yourname hotmail com or yourname office com or yourname email address associated to your Blackberry or other cell phone 7 Check Leave a copy of forwarded voicemail messages in the inbox IMPORTANT By unchecking this box all voice messages will automatically be erased from your Voicemail when they are transferred into your mailbox 8 Click on Apply Notification by E mail and SMS As previously identified these next steps will show you how you can receive a notification message to one or mo
12. ge e Press 1 to change it or e Press a second time to save it Sample message Hello you have reached XXX XXX XXXX We can t take your call right now Leave a message and we will call you back as soon as possible Thank you 7 Press star to exit or follow the voice prompts to access your voicemail Your Voicemail is now initialized Voicemail is now ready to answer your calls automatically You will not have to repeat this operation unless you want to review your greeting CONFIGURATION OF YOUR NEW SERVICES 3 To change your Personal greeting follow the instructions below To record a new Personal greeting 1 Pick up the receiver Dial 98 When prompted enter your voicemail box PIN followed by When you hear the menu press 3 for Greetings menu Press 1 to select personal greeting 2 3 4 5 6 Press 1 to record your greeting 7 At the tone record your greeting then press 8 You will hear the greeting you just recorded 9 Press 1 to confirm it press 2 to change this greeting or press 3 to exit without saving the recording 10 Press star to exit 11 Hang up Even more your new Voicemail service allows you to create a Busy Greeting which will play to callers when your phone is already in use by you or another family member This greeting is not mandatory If you decide to not configure it personal greeting that you defined previously will be used
13. icemail i a usernlgme domain com o s e To deactivate a service click on the green checkmark icon The checkmark will disappear to indicate that the service is inactive e IMPORTANT The change will not apply until you click on the Apply button When a service is Deactivated in the Call Feature Manager the word INACTIVE appears at the end of the sentence This service is currently Messages amp Calls Contacts Settings Settings 819 3571005 Security Messaging Settings Yoicemail oice Notification Email Notification Greetings Send email notification of incoming voice messages to the Following email addresses Internet email or cellular addresses like SMS This service is currently INACTIVE il Addresses There are no entries CALL FEATURE MANAGER 11 e To activate a service click in the empty box A green checkmark will appear to indicate that the service is active and the word ACTIVE will appear at the end of the sentence This service is currently e IMPORTANT The change will not apply until you click on the Apply button Conflict between two services In the Call Feature Manager when you activate a service you may occasionally see a A exclamation mark icon This generally means that the service is interacting with or has been superseded by another service
14. irect your voice messages to an e mail address for instance at home at the office to a web based address such as Hotmail or to a cell phone Warning For a cell phone redirection you must already be subscribed to a cellular Data service from your provider This means that a wav file of the voicemail message will be redirected to your defined e mail address on which you will be able to click and listen the message without connecting remotely to your Mailbox However take note that Message Waiting Indicator light on the phone and stutter dial tone will not be removed when you listen to your message through your e mail In addition the Voicemail to E mail service could send a notification e mail and or SMS Short Message Service notification to any addresses other than the one on which Mailbox redirection is defined Those notifications are Text only format and will inform you that someone left you a voice message Unlike redirect you will need to connect remotely to your Voicemail to listen to the message left by the caller Warning Make sure that your Voicemail is initialized before you use the Voicemail to E mail option see Initializing your Voicemail Step 1 Redirect voice messages to a Mailbox 1 Access the Call Feature Manager web tool at http telephony northerntel ca 2 Enter your 10 digit telephone number without spaces 3 Enter your personal password PIN 4 Click on Settings ta
15. lbox and the indicator light will blink to let you know that you have messages e The distinctive intermittent dial tone indicating that you have a message in your voice mailbox will not prevent you from making or receiving calls Call as you would normally e Lost or forgotten password call NorthernTel Technical Support by dialing 611 e With Call Waiting your unanswered calls will automatically be redirected to your Voicemail e To change the number of rings before your callers are redirected to your Voicemail to leave a message press 94 e With Call Forwarding you can automatically forward your calls to Voicemail when you don t want to be disturbed e In the service options it is possible for an incoming caller to record a message even if your line is busy A message will indicate to the caller that you are on the phone and they may leave a message for you Please note that when the line is busy a combination of the phone off the hook without conversation or placing of a call the incoming call will not go to Call Waiting but will be forwarded directly to your Voicemail Activation by Internet 1 The Call Feature Manager web tool at http telephony northerntel ca Refer to the Online Help for a more detailed explanation 14 CALL MANAGEMENT SERVICES HOW TO USE THEM gt VOICEMAIL TO E MAIL CONFIGURED BY INTERNET ONLY Voicemail to E mail is a complement to the Voicemail This service allows you to red
16. r new Web password Note This new password can be the same password that you defined for your PIN however keep in mind that there is no synchronization between the two Therefore whenever you change one you will need to change the other manually in order to use your PIN as your WEB password e Confirm this password by entering it a second time e Click on the Apply new password button CALLFEATURE MANAGER 7 When you access the Call Feature Manager you have access to three tabs MESSAGES amp CALLS TAB In this tab you can e Listen to new messages and see the date and time the calls came in and the duration of each message e View the list of missed calls as well as the date and time of each call e View the list of received calls as well as the date and time of each call S Contacts Settings 8193571005 Messages amp Calls Messages amp Calls Messages 0 New Missed Calls Received Calls o From Received Duration O D 514 123 4567 Tue 10 6 10 46am 00 06 5 A CONTACTS TAB In this tab you can e Seea list of all of your personal contacts e Manage the list of your personal contacts and group them e Associate an abridged code with certain phone numbers Speed Calling e Import your actual contact list from Outlook or any other contact manager Contacts v 819 3571005 2 Contact List Contacts amp Groups John Smith
17. re e mail addresses as well as your cell phone via a short text message SMS Messages amp Calls Contacts Settings Settings 819 357 1005 Security Messaging Settings Yoicemail Voice Notification Email Notification Greetings f Send email notification of incoming voice messages to the following email addresses Internet email or J cellular addresses like SMS This service is currently ACTIVE Email Addresses Urgent Yoicemail All Yoicemail username domain com o New Entr 1 At the Messaging tab under Settings click on E mail sub tab to receive notification by E mail or SMS other than the one that you defined on Step 6 2 Check box Send e mail notification of incoming messages to the following addresses 16 CALL MANAGEMENT SERVICES HOW TO USE THEM Click on button New Entry for starting to create a list of e mail addresses or SMS for instance 7051234567 txt northerntelmobility com or 7051234567 txt bell ca Wondering how to retrieve your SMS address Simply compose a SMS with your cell phone and send it to your e mail address Your SMS address will appear on the e mail received Example From 7051234567 txt northerntelmobility com To yourname domain com Check the box corresponding to the types of voice messages you want to receive notification Click on Apply Your Voicemail to E mail service is now config
18. ured All calls you receive will also be forwarded to the Inbox that you identified in the website of the Voicemail to E mail CALL MANAGEMENT SERVICES HOW TO USE THEM 17 gt RING CONTROL With ring control you can program the number of times the phone rings before Voice Mail picks up You can choose any number of rings from zero to nine and you can change this number as often as you like Remember your caller will hear one ring more then the number you select When you subscribe to Voicemail the number of rings is set at three This means you hear three rings but your caller hears four How to programm Ring control e Pick up the receiver and wait for a dial tone e Dial 94 e Listen for three beeps followed by the dial tone e Enter the number of rings 0 for no ring 1 for one ring 2 for two rings 3 for three rings 4 for four rings 5 for five rings 6 for six rings 7 for seven rings 8 for eight rings 9 for nine rings e Listen for two beeps to confirm the system has registered your request 18 CALL MANAGEMENT SERVICES HOW TO USE THEM gt NEED HELP Forgot your password If you forgot your password please call the technical assistance below Technical assistance For technical assistance please contact us during business week hours by dialing 611 in the prompt menu choose Repair or Technical Support for your telephone service Customer Service If you have any questions about your telephone ser
19. vice such as billling adding or removing other services please contact us during business week hours e Dial 1 800 360 8555 e Enter your phone number including the area code e Press 1 for Telephone service then e Press 1 for Telephone service then For billing press 1 For a change to your customer file press 2 To order or for more information on our products and services press 3 NEED HELP 19 gt VOICEMAIL AT A GLANCE SYSTEM ACCESS Dial 98 From outside follow these steps Dial your phone number e While listening to your greeting press e Enter your password then press COMMON KEYS Increase volume Slow playback Skip back 5 seconds Pause Resume Speeds playback Skip forward 5 seconds Previous message Cancel input Move up a level End input Move forward ina list 20 1 LISTEN TO YOUR MESSAGES WHEN LISTENING Hear Repeat Save Marked as new on istening save messages Erase Reply Send a copy ncrease volume Slow playback Skip back 5 seconds Pause Resume Speeds playback Skip forward 5 seconds Marked as new message Quit this menu 11 Previous message et NOU BB wWH 2 SEND A MESSAGE CREATE A MESSAGE Enter the telephone number followed by the repeat the operation for each phone number Press to go to recording or press to cancel all entries After the tone record your message and press
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