Xten eyeBeam 1.1.1® User's Guide
Contents
1. As the call arrives simply click on the Dial button or press Enter to answer it You can also click on the appropriate line button to answer the call Copyright 2005 Xten Networks Inc All rights reserved 11 y4 ES Xten eyeBeam 1 1 1 User s Guide 3 7 Placing a Call on Hold While you re on a call in progress you can place that call on hold by either clicking on the corresponding line button or by selecting another line The appropriate line button will flash to indicate that its corresponding call has been placed on hold To resume a call that is on hold simply select its line again by clicking on its line button 3 8 Dial Pad Controls The eyeBeam dial pad includes several controls which allow you to make adjustments to customize your calling experience 3 8 1 Microphone and Speaker Adjustment The eyeBeam dial pad includes microphone and speaker sliders as shown in Figure 1 Simply click on the slider and drag it up or down to increase or decrease the level You may also mute your softphone so that the other party cannot hear you Press the MUTE button at the bottom left of the dial pad to mute the phone Press the button once more to take it off mute 3 8 2 Codec Selection eyeBeam allows you to select which audio codec s you would like to use for calling Audio codecs describe the format in which the audio stream is compressed for transmission over the network Some codecs require less bandwidth than others2. When the transfer is complete the other two parties will be speaking to each other and both of them will have automatically ended their call with you Both lines corresponding to the other two parties will now be free 4 2 2 Attended Call Transfer Also known as supervised call transfer this occurs when you call and inform the third party that you are sending a call their way before actually making the transfer Follow the steps below to perform an attended call transfer 1 With an active call in progress select an available line and call the third party 2 Inform the third party that you are about to send a call their way and press the XFER button 3 Select the line associated with the original party Copyright 2005 Xten Networks Inc All rights reserved 17 y4 ES Xten eyeBeam 1 1 1 User s Guide 4 3 Do Not Disturb eyeBeam allows you to set your softphone to a Do Not Disturb mode When the softphone is set to this all incoming calls will be sent to voicemail or given a busy indication How this feature reacts is dependent upon your provider network Do Not Disturb is enabled by clicking on the DND button To disable the feature simply click on the indicator once more 4 4 Auto Answer eyeBeam also allows you to set your softphone to Auto Answer mode When the softphone is set to this mode eyeBeam immediately answers the call This wait time can be changed from the System item found in the Settings menu Clicking
3. The softphone also includes a settings dialog which provides access to a variety of settings 5 1 The Contact Drawer To bring up the eyeBeam Contract Drawer click on the black button to the extreme right of the phone To add a new contact click the Calls amp Contacts menu and choose Add A New Contact Enter the name phone number or SIP URL and contact group Contacts can be grouped together To create a new group click the Calls amp Contacts menu and choose Add a New Group This will create a new item in the contact list which you can rename To rename a group later right click the group and choose Rename Group To move a contact to a group simply drag the contact to the group To dial a contact s phone directly from the Contact Drawer right click the contact s name and choose Place a Call If you have supplied more than one number for this contact you will be shown a list of numbers to choose from To close the Contact Drawer click the same button used to open it You can detach the Contact Drawer from the phone by clicking Detach Click Reattach to reattach the Contact Drawer to the phone e Right click a contact to dial them or add them to a conference e You can drag a contact to another group Dialed Calls e You can drag a contact to a Line or to J Friends the main display window to call them e Click a group name and wait one second to rename it e Click X to close the Contact Drawer and reattach it to the Di
4. are generally much cheaper than traditional long distance telephone calls Additionally the voice quality of voice conversations using VoIP technologies can greatly exceed traditional telephone services Xten Networks Inc does not provide a telephone service only the software to use such services Please refer to the following section for information on VoIP service providers eyeBeam uses open standards Open standards permits inter operability between products from all vendors in the industry Open standards also give the customer a choice rather than being locked to one vendor Xten Networks will continue to use open standards in its VoIP products Copyright 2005 Xten Networks Inc All rights reserved 1 y4 ES Xten eyeBeam 1 1 1 User s Guide and hope that you will recognize Xten s commitment open standards and excellence in high quality VoIP softphones eyeBeam uses the Session Initiation Protocol SIP for session signaling ITU codec standards for voice and video G 711 G 723 G 729 H 263 H 264 and the SIMPLE standard for instant messaging and presence Copyright 2005 Xten Networks Inc All rights reserved 2 y4 ES Xten eyeBeam 1 1 1 User s Guide 2 Installation and Setup 2 1 Before You Install This section covers some important information which is required before you install the eyeBeam softphone 2 1 1 Finding a Service Provider If you received your version of eyeBeam as part of a VoIP service pac
5. domain x Copyright 2005 Xten Networks Inc All rights reserved 10 ES Xten eyeBeam 1 1 1 User s Guide 3 4 Ending a Call As with traditional phones a call is brought to a close when you or the other party hangs up the call You can end an active call by clicking on the Hangup button on the dial pad When the call has ended you will see the message Hung up in the call status After the call has ended the details of the call such as the length of the call and the caller ID will remain in the call display To clear the display click on the Clear button 3 5 Redial To redial a number simply click on the Redial button on the dial pad 3 6 Answering a Call You must have eyeBeam running to answer an incoming call As you receive the call you will hear ringing in your configured speaker device You will normally hear the phone ringing in the device i e headset USB phone that you configured in as your speakers from the Tuning Wizard If the softphone is hidden behind another window or minimized to the system tray the application will come into focus as the incoming call arrives The incoming call will be indicated in the call display as shown in Figure 5 to the right The call will come in on Line I by default This is indicated by the flashing light on the line button You can choose to ignore the call by clicking on the Ignore found below the caller ID of the incoming call Figure 5 Incoming Call
6. however usually with less bandwidth comes lower voice quality You can enable codecs or change their properties by navigating to Media gt Audio gt Advanced gt Codecs in the Settings Menu If you have only one codec enabled this will ensure that the calls you make will use that audio compression format The G 729 codec consumes the lowest bandwidth whereas the G 722 2 codec requires the most bandwidth but provides the best voice quality 3 9 Context Menu eyeBeam includes a context menu which allows you quick access to the following features e Tuning Wizard Privacy Management Settings Dialog Sip Account Status Diagnostic Log About Dialog Copyright 2005 Xten Networks Inc All rights reserved 12 ES Xten eyeBeam 1 1 1 User s Guide To launch the dial pad context menu Tuning Wizard simply right click or Control click for Mac Privacy Management users anywhere over the dial pad Settings SIP Account Status Diagnostic Log About Exit Figure 6 Dial Pad Context Menu The Diagnostic Log contains important network and protocol information that may be useful for trouble shooting a variety of issues For more on this see Appendix A eyeBeam Troubleshooting 3 9 1 The Privacy Management Window The Privacy Management window allows you to customize the way in which your contacts can reach you Right click the main eyeBeam window and choose Privacy Management Privacy Management i
7. later imported into your e mail client To do this choose the Export Contacts menu item from the Calls amp Contacts menu in the Contacts Drawer After this you will be prompted to specify the filename and location of the CSV file containing your list of contacts Note Refer to your e mail client documentation for instructions on how to import a CSV file containing a list of contacts 5 2 Instant Messaging To send an instant message to a contact right click the contact and choose Send an Instant Message E SEN E sip 613 fwd pulver com a i Eu j Il eh zi Send s T nn E A Figure 8 The Instant Message Window Type your message in the bottom text area Click the Send button to send your message Click the blue phone icon to call the person Click the icon with the red circle to ban this person Once you ban someone you will not be able to receive any phone calls or instant messages from them and they will not be able to see if you are online or not You can un ban them using the Privacy Management window Click the green icon to add them to the contact manager Click the X icon to close the Instant Message Window Copyright 2005 Xten Networks Inc All rights reserved 22 SG Xten eyeBeam 1 1 1 User s Guide 5 3 The Video Drawer To bring up the eyeBeam Video Drawer click on the black button to the extreme left of the phone To start video click the Start Video button at the top Not al
8. on the AA button sets this feature Clicking on the AA button once more turns off auto Answer This feature can be combined with the Auto Conference feature as discussed below 4 5 Auto Conference eyeBeam includes an Auto Conference feature which can be enabled or disabled by clicking on the AC button Combined with the Auto Answer feature discussed above these two features can control the way participants are added to a conference The different levels of control for managing a conference are shown in Table 1 below Table 1 Conference Management Level of Control Conference Process AA off AC off Conference Host manually accepts calls and adds Manual conference each to conference see section 4 1 2 AA on AC off eyeBeam automatically answers calls and the Auto answer manual add to conference conference host manually adds each to conference AA off AC on Conference host answers each call and each is Individual answer auto add to automatically added to conference conference AA on AC on eyeBeam acts as a fully automated conference Conference Server Mode server automatically answering each incoming call and adding them to the conference 4 6 Flash The Flash button on eyeBeam works the same way as flash on a traditional telephone Clicking the hang up button quickly on a traditional telephone performs the same task It is often used to transfer calls or initiate 3 way calling This functionality dep
9. 2 3 8 Dial Pad Contro EE 12 3 8 1 Microphone and Speaker Admustment 12 3 8 2 Codec Selection cece need ERE RENE EE ENER Une REE ENER 12 3 9 Context Menu eegenen E TE T 12 3 9 1 The Privacy Management Window s ssesseseeessseeeessestesseeresseresrtessteressertssstressstresseteessteressteesssreets 13 3 9 2 el eu 14 3 9 3 The About Window ccscccccsssscccesseecessneceessneeceseneeecssnneeecesaeecesesaeeesseaeeesssaeesesesaseessennseesseeeaeees 14 3 10 Window Controls 6 3 scssscasacevecasecesetencvanavavsteravascienncauadeanvaasavaeaneseasaaantenatacasaanns 14 3 10 1 Window Controls for eyeBeam for Windows seseeeseeseeesesesssessresereseressrrerresrrssrresrrssrrsserssrrsereseees 14 3 10 2 Window Controls for eyeBeam for Mac 14 3 11 FGI E 14 4 Extended Calling Features entgeet genge Eeer Eeer ageet Copyright 2005 Xten Networks Inc All rights reserved ii y4 KA Xten eyeBeam 1 1 1 User s Guide 4 1 Call Cegedel denge 16 4 1 1 Starting a Conference Call 16 4 1 2 Adding another Party to the Conference 16 4 1 3 Removing a Party from the Conference 16 4 1 4 Multiple Conference Hosts 17 4 1 5 Adding a party to the conference from the Contact Drawer 17 4 2 Call Vans tet ce E E T EE E AEE S A E ENEE EE ENEE EAE 17 4 2 1 Unattended Call reegt E EEE AE ERARE R A RR RERA EAR AR T OSR 17 4 2 2 Er ERUN E EEN 17 4 3 Do NODUL D WEE 18 4 4 AUILOSANS WEF EE 18 4 5 AUtO CONfereNCE ce eeeeeccccccccsssseseeccccccscceu
10. 3 2 Before You Can Call 3 2 1 Things to Keep in Mind Making calls with eyeBeam is simple however there are some differences between using a softphone and a traditional telephone that you should be aware of 1 A softphone is a computer application so it must be running for you to make or receive calls 2 The softphone must login to the network before you can make or receive a call This will typically require a few seconds as the softphone contacts your provider s network The Copyright 2005 Xten Networks Inc All rights reserved 6 y4 ES Xten eyeBeam 1 1 1 User s Guide call status will read Logged in Enter Phone Number to indicate that you are ready to make a call 3 Since calls are transmitted over the Internet service quality may drop due to network congestion Although eyeBeam includes advanced signal processing features to mask the effect of network congestion poor voice quality may be noticeable during poor network conditions Typically a broadband connection will provide adequate bandwidth needed for high quality voice amp video If you are experiencing poor quality please refer to Appendix A eyeBeam Troubleshooting 3 2 2 Logging in to Your Provider Upon start up when the dial pad first appears you should see Initializing Performing DNS Lookup then Discovering Firewall m the call status This is normal behavior and indicates that the softphone is discovering your network environment After thi
11. Next to advance Click Finish to complete the wizard The Tuning Wizard will automatically appear the first time you start eyeBeam You will have to launch the wizard manually each time after that Details on how to do this are included in Section 3 9 later on in the guide Copyright 2005 Xten Networks Inc All rights reserved 5 KA Xten eyeBeam 1 1 1 User s Guide 3 3 1 The Dial Pad The eyeBeam softphone provides an easy to use dial pad as the main allows for quick access to both basic and advanced calling features Using the Softphone Refer to Figure 1 below for an illustration of the eyeBeam user interface Link to user interface which Xten be fe Support Minimize Close On Line Forum REC NENEK Missed Button Renae Sais Status Calls M Detach emea Detach Indicator Gas HS Contacts i Engage Video Drawer Settings Video Drawer Buttons HL Gab Se t ee Le i Pla mDetach i Lossedin g Calls amp Contacts Detach L Available Gei Received and Missed Calls e Waiting for Dialed Calls Remote ideo ij Powered by Aten e Local Video Hang te de Speaker Slider amp Dial Auto Answer AA Calls amp Video Drawer Up Level Indicator Auto Conference AC Contacts Transfer XFER Mute Do Not Disturb DND Drawer Be TARK Microphone Dial Redial Conference CONF ar Slider amp Level Pad Se Flash Clear Speaker Phone Figure 1 The eyeBeam User Interface
12. SIP proxy to receive inbound calls SIP Listen Port Set this value if you want to specify the UDP port on which to listen for SIP messages Clear Proxy button Click this button to clear any information in this dialog 5 4 2 Firewall NAT Send internal IP Some firewall proxies require your internal IP address STUN server Set this value to enable eyeBeam to override the STUN host The STUN protocol is the preferred protoctol for detecting firewall and NAT status Firewall Proxy Set the DNS name or IP address of the firewall proxy of your local network Enable ICE Check this box to enable ICE ICE is a protocol for detecting the shortest network path during a voice conversation and can overcome some problems which endpoints behind the same firewall 5 4 3 Server side Storage Use this dialog to indicate where to store your contact information Use Local or the information provided by your VoIP service provider 5 4 4 Presence Presence allows other users to see your online status and for you to see theirs Use the information provided by your VoIP service provider 5 4 5 XTunnels X Tunnels is a protocol to tunnel voice packets across firewalls Use XTunnels Set to Never to disable XTunnels Set to Default or Always to enable XTunnels Use SIP Credentials Check this box to use the same username and password as your SIP account Username Enter your XTunnels username if different from your SIP account Copyright 2005 Xten Netwo
13. al Pad e Drag a contact to an in use Line to add them to a conference Calls amp Contacts w MReattach X Received Calls Copyright 2005 Xten Networks Inc All rights reserved 20 y4 ES Xten eyeBeam 1 1 1 User s Guide 5 1 1 Recent Calls As you make and receive phone calls eyeBeam stores them in a list of recent calls Click the Received Calls item in the contact drawer to view your recently received calls Click the Dialed Calls or Received Calls item in the Contact Drawer This will display a list of calls Right click any item to show the context menu Using the contact menu you can choose to do the following Phone the contact back Mark the call as unanswered Delete the call from the list Add the caller to your contact list 5 1 2 Importing Contacts Select this option to import a list of contacts from another Xten client into the eyeBeam phone book Click the Calls amp Contacts menu of the Contact Drawer and choose Import Contacts Find the CSV file on your computer and click OK Note You must first export your list of contacts from your Xten client to a CSV Comma Separated Value file Please refer to your other Xten client documentation on how to do this Copyright 2005 Xten Networks Inc All rights reserved 21 SK KA Xten eyeBeam 1 1 1 User s Guide 5 1 3 Exporting Contacts You may also export all of the contacts stored in your eyeBeam phone book into a CSV file which can be
14. ami ett degen deed geggeagg 6 Figure 2 VoIP Service Provider Information ccceescceceeseneeeeeeeneeeeeesnaeeeeetenaeeeeeees 8 Figure 3 Login eegene es 9 igre 4 2 Dialing a NUMDET sisien eE EEEE EEEa 10 Fisure 5 Incoming E 11 Figure 6 Dial P d Context MEDU vasssxassvacgeasteaeunanspatucansialascansnagasaaspaaigagunntugactesasnaieabandateniunstedd 13 Figure 7 The Privacy Management Window vcs ccsssecasscsvncsssiesaesescasecessaanacnesaasiaadsarsacanneesccaeseesnss 13 Figure 8 The Instant Message Window accecaicacssscavesstcaeussanesonecseecsuegsncasenceovessbonstecsacasseesecadaasies 22 meter Th Diagnosti Leet eenegen ENEE A EEEO NNER SENESE 32 Copyright 2005 Xten Networks Inc All rights reserved iv y4 ES Xten eyeBeam 1 1 1 User s Guide List of Tables Table 1 Conference Mama gemini ssisescnavssaveassinasnauuinesessysatsiieyinanisiy geed GENEE deeg 18 Table 2 Application HOt Keys sicoscsicxictasvesacsinconstasscadetecncaiaasuniedneeseansntiastedabscedoinatnietainoncosaussnes 28 Table 3 Relevant Network HOSt8 s lt ccssscccsessesassocsncasessauscceaedeotnnsedeassnscdedenstedbonsneedestopeadeetdennente 29 Table 4 Standard Ports Copyright 2005 Xten Networks Inc All rights reserved V y4 ES Xten eyeBeam 1 1 1 User s Guide 1 Introduction 1 1 What is eyeBeam eyeBeam is a software telephone It has all of the features of a traditional business telephone including hold transfer a
15. ctions you may have to use an Outbound Proxy to properly receive audio Ask your VoIP service provider for the Outbound Proxy address and port number and enter it into eyeBeam in the following location Settings Menu gt Proxies gt Your SIP Proxy gt lt Outbound Proxy gt lt Port gt You must also set the Use Outbound Proxy field found with the above setting to Always Port forwarding is not required on your NAT Multiple IP Addresses on the Same Computer If your computer has more than one IP address eyeBeam may have difficulty choosing the correct one To manually set the correct IP address configure the following settings as instructed below Settings Menu gt System gt Network gt Auto Detect IP Address Unchecked Local IP Address Your Computer s IP Address NAT Firewall IP Address The IP Address of your NAT or firewall Another solution is to temporarily disable all but one network adapter before eyeBeam starts RPort Attribute Some VoIP providers do not support the rport signaling attribute Check with your provider To turn off rport configure the following setting as instructed below Settings Menu gt Proxies gt Your Proxy gt Advanced Options gt Use rport unchecked Audio Problems Copyright 2005 Xten Networks Inc All rights reserved 30 y4 ES Xten eyeBeam 1 1 1 User s Guide This guide assumes your computer s sound and video system is working normally and tha
16. ends on your provider To flash click the Flash button on the dial pad e Ifyou are in an active call and click Flash you will get a new line Copyright 2005 Xten Networks Inc All rights reserved 18 y4 ES Xten eyeBeam 1 1 1 User s Guide e Ifyou click Flash when you are receiving a call it will pick up e Ifanother line is on hold click Flash to go to their line and take them off hold 4 7 Speakerphone eyeBeam can work as a speakerphone as well If you normally use eyeBeam with a headset you will require a second sound device such as sound card or USB device to use eyeBeam as a speakerphone Run the tuning wizard again to set up your speakerphone sound device To activate the speakerphone click the Speakerphone button To de activate the speakerphone click Speakerphone again 4 8 Call Record eyeBeam can record your calls Do the following to set the folder to store your recorded calls e Open the settings dialog e Choose the Media branch e Under Folder for Media Files click the Choose Directory button e Choose the directory and click OK To record a call click the REC button at any time during the call Click the button again to stop recording Files will be saved as an AVI type file Copyright 2005 Xten Networks Inc All rights reserved 19 y4 ES Xten eyeBeam 1 1 1 User s Guide 5 The Drawers amp Settings Menu Similar to a cell phone eyeBeam allows you to store a list of contacts in a phone book
17. etter such as 1 800 EYE BEAM to call 1 800 393 2326 Change the message that other users will see when you are away from your computer Set advanced diagnostics options here Press F9 to view your diagnostic log Your technical support representative may ask you to adjust values on this dialog Copyright 2005 Xten Networks Inc All rights reserved 26 y4 ES Xten eyeBeam 1 1 1 User s Guide 5 4 15 License Key Enter your license key here Your provider or reseller will provide this to you Copyright 2005 Xten Networks Inc All rights reserved 27 y4 KA Xten eyeBeam 1 1 1 User s Guide 6 Application Hot Keys eyeBeam includes a number of keyboard shortcuts available for many of its functions A list of these is shown in Table 2 below Table 2 Application Hot Keys Function Keyboard Shortcut Select Line 1 Fl or Ctrl 1 Select Line 2 F2 or Ctrl 2 Select Line 3 F3 or Ctrl 3 Select Line 4 F4 or Ctrl 4 Select Line 5 F5 or Ctrl 5 Select Line 6 F6 or Ctrl 6 Mute F11 or Ctrl u Space bar for Mac Default SIP Proxy Settings F8 or Ctrl 8 Diagnostic Window F9 or Ctrl 9 Command D for Mac Tuning Wizard F7 or Ctrl 7 Transfer Ctrl t Conference Ctrl f Phone book Ctrl b Menu Ctrl m Dial Enter Hang up Ctrl h Help Ctrl F1 Clear Backspace Auto complete number to dial Tab Do Not Disturb DND C
18. euseseeccccssseeuueessseeecessseeuuuseseeseccessseeueeeness 18 4 6 Flas fraen tege EEN SEENEN 18 4 7 Speakerphone eege Eed eege 19 4 8 EHNEN 19 5 The Drawers amp Settings Menu sic ssccissensisssscagsecavecssncesncsnvarneccescepieswnaansgunseebiciseenen O 5 1 The Contact Drawer cers E EE E 20 5 1 1 Recent EE EE 21 5 1 2 Tiniportitn 9 OC EE 21 5 1 3 IS ee TEE 22 5 2 T sta t Messaging sicoiroinsninirai niaii A E EE E EEEE 22 5 3 Ehe Video Drawer ocsenmeniee ne E Ae 23 5 4 The Settmgs eenegen 23 5 4 1 SIP ACCOUNTS erena a EES E ESE 23 5 4 2 FrewalUNAT 24 5 4 3 Server Side Storage secccssssesesesscnsesssscesssesacesesesacsesacssasesacssesssasecesecnsesesscusasesscusasavacasssarancsesessiass 24 5 4 4 EECHER EE 24 5 4 5 ab E TEE 24 5 4 6 LE EE 25 5 4 7 Media At di EE 25 5 4 8 Media Advanced Audio Code 25 5 4 9 Advanced Audio Panic cccccccseessccccceceseececcccssceeuscescccssseeussececcessseuuenscesecssseesseueuseeeeecesueuenenss 26 SALVO TE E 26 5 4 11 System Sete TE 26 EE 26 5 4 13 User Interface EE 26 SE NEEN ET le cis c2ciceeeccsauessczesadencadauzseczisansaccs versa EEEE E EERE E EEEE EERE EE NESER 26 DATS icense E 27 6 Application TS Appendix A eyeBeam Troubleshooting ssscccccssssscccssssssccscssssccsssssccsscssssssccsssseseeeesses 29 Copyright 2005 Xten Networks Inc All rights reserved iii y4 ES Xten eyeBeam 1 1 1 User s Guide List of Figures Pisure l The eyeBe
19. fore most browsers should mount it automatically However if this is not the case locate the dmg file after download and double click on it 1 Read the license agreement and click Agree to proceed Note that you must agree to the terms of the license agreement to install eveBeam for Macintosh 2 Simply drag the application icon to the folder in which you wish to install This will normally be your Applications folder If you do not have permission to install to the Applications folder you will most likely want to install to your home folder instead 2 5 Uninstalling eyeBeam If for some reason you need to uninstall your version of eyeBeam at some point follow the steps given below 2 5 1 Uninstalling the Windows Version 1 Launch the Windows Control Panel 2 Select Add or Remove Programs 3 Select your version of eyeBeam and click Change Remove or Add Remove Copyright 2005 Xten Networks Inc All rights reserved 4 y4 ES Xten eyeBeam 1 1 1 User s Guide 2 5 2 1 2 2 6 Uninstalling the Macintosh Version Click on the eyeBeam icon and hold it down Drag the icon to the Trash Starting eyeBeam You can start eyeBeam in the familiar ways for Windows and Macintosh as described below 2 6 1 1 2 3 4 2 6 2 2 6 3 Starting eyeBeam for Windows Click the Start button Select Programs All Programs on some systems Select the eyeBeam folder or the folder specified upon install Click the eyeBeam
20. hese values to alter the sensitivity Media Advanced Audio Codecs Move codecs to or from the enabled window using the arrow buttons The other settings should not be changed Copyright 2005 Xten Networks Inc All rights reserved 25 y4 ES Xten eyeBeam 1 1 1 User s Guide 5 4 9 Advanced Audio Panic These settings should not be changed 5 4 10 Video Use this dialog to change your video settings You may have to set your video settings to the minimum value and move your way up to determine the best video settings for your system 5 4 11 System Settings Use this dialog to change voicemail auto answer and auto dial settings Auto Dial Enabled Product Information 5 4 12 Network Settings Auto detect IP address 5 4 13 User Interface Always on top Launch when Windows starts Letters to digits mode Message 5 4 14 Diagnostics Check this box to enable auto dialing after a certain time span If you are not able to dial the number before eyeBeam starts dialing it uncheck this box Technical Support may ask you for this value to identify your softphone version Uncheck this box and enter your local and NAT IP addresses if eyeBeam is having difficulty getting the correct values This is often useful when you are on a VPN Check this box to force the user interface on top of all windows Check this box to allow eyebeam to start when you login to Windows Check this box to allow you to dial by l
21. icon You can also launch eyeBeam by double clicking on the short cut icon on your desktop Starting eyeBeam for Macintosh Open the folder where you installed your version of eyeBeam Double click the eyeBeam icon License Key eyeBeam will ask you for your license key when you start the program Copy and paste the license key from the vendor into the field labeled License Key 2 7 The Tuning Wizard The eyeBeam softphone includes a Tuning Wizard that allows you to select available audio and video devices to be used for calling For example if you have a USB web cam connected to your computer the Tuning Wizard will help you select this device to use for your calls The Tuning Wizard will automatically appear the first time you run eyeBeam It is strongly advised that you complete the wizard to make sure that your devices are working properly and are set at the right level Follow the steps below to complete the Tuning Wizard Pee i 6 T 8 Note Click Next to begin the wizard Choose which type of device you would like to configure Choose the correct audio devices and mixers to use Click Next to advance Adjust the speaker volume to a comfortable level Click Next to advance Adjust the microphone volume listen to the playback of the recorded sample and make changes if necessary Click Next to advance Choose your video device if applicable Click Next to advance Choose your video quality if applicable Click
22. ietacienteantunts 4 2 5 1 Uninstalling the Windows Version 4 235 2 Uninstalling the Macintosh Version cccccsscccceseneceeeeeeeeeseneeeeeeneeeeseneeeecseeeeeceeeeeeseneeeessneeeeees 5 2 6 Starting SVE CANIN sg tcesicvic vyorcistia wen vn ceaesectuetsem dee deaneqdeassericursndencetteyesiectousn tnteyesnncinuerdne 5 2 6 1 Starting eyeBeam for WindOWSs cscdscciscccacziseciacasvedsacdeccedereadgeveceieeaedesededuue ENEE EES 5 2 6 2 Starting eyeBeam for Macintosh 3 ccesecccessecsacdevecsacdeaecesconcdevercnccezescacdedudencdedecencdevudencesveceacdeveucnes 5 2 6 3 TACens A E agoe acatiadiateetiesscatvadhacentagsacaetansaceivagacdi de Seaddevetuacesdeveadgaveencesaenea levantarse 5 2 7 Th UHV WA AAR CL acschcoceensnspeicansinshaipsnuhavndndsatsnseshanannissudotsiestadsneaepeselsswhegusntaxeatubepes 5 3 Using the SOR EN essieu sses ooi osde oss sosser 3 1 The Dial Pad TE 6 3 2 BG OEE You Can Calls accseucacecvncave recente rise aie tena ee ER E Ee ER evn AEE eaS eE inie iE EERE 6 3 2 1 Things to Keepin Mitid ci c c nctesecpiscetl deacedipbactits etnsipieniaticteanchssteaeteenney ocean Ea EVNE annie 6 3 2 2 Loseingin to Your Provider eegne 7 3 3 Placing AM sch ciscnadsachsavtaneh wncndaeacinnsdneswundanwsunultssunchubexapabnsenieaubnesessaueuseunsusaneaeathesens 10 3 4 Pending a all icicscosadvancisdinancorntatscsan on a E EO RE EE 11 3 5 Redla eeen erases ates ar ase 11 3 6 PRS WC TIS a Call EE 11 3 7 Placing Call on Hold E 1
23. ized to the system tray The close button will shut down the application You will not be able to receive calls after closing the application Note that this behavior is different from previous versions of our softphones 3 10 2 Window Controls for eyeBeam for Mac As with other Mac OS X applications the minimize button will send the phone to the Dock Like the Windows version the close button shuts down the application in one step To hide the Mac version of eyeBeam select Hide eyeBeam from the Application menu item labeled eyeBeam found in the familiar Mac OS X menu bar eyeBeam and all of its windows will become invisible although its icon will remain in the Dock Click on the icon in the dock to reveal eyeBeam once again Note When the phone is hidden the Dock icon will bounce with the caption RING superimposed to signal an incoming call 3 11 Help A click on the help button found at the top of the dial pad will bring you to the Xten Softphone Support Forum Here you will be able to post an issue regarding the use of the softphone and receive useful help from other users and members of Xten support Copyright 2005 Xten Networks Inc All rights reserved 14 y4 ES Xten eyeBeam 1 1 1 User s Guide Note that co branded versions of eyeBeam may link to the provider s help site Copyright 2005 Xten Networks Inc All rights reserved 15 y4 ES Xten eyeBeam 1 1 1 User s Guide 4 Extended Calling Feat
24. kage then this section will not apply to you Please refer to the documentation supplied by your service provider The first step is to choose a service provider There are many VoIP service providers available You can find a list of providers at http www sipindex com This list does not imply recommendation nor endorsement of any provider It is up to you to decide which service provider is best for you 2 1 2 Getting the Necessary Information from Your Provider After choosing a VoIP service provider you will need the following information regarding your account User Name Password Authorization User Name Domain Proxy address and port STUN server address and port X Tunnels server address and port these values are not used by all providers 2 2 Minimum System Requirements The following section outlines the hardware and software requirements for an installation of eyeBeam 2 2 1 eyeBeam for Windows Processor Pentium II 300 or equivalent Memory 128 MB RAM Operating System Windows 2000 XP 2003 Server or higher Connection IP network connection broadband dialup local wireless Sound Adapter Full duplex 16 bit Other Speakers and microphone or headset 2 2 2 eyeBeam for Macintosh Hardware Suggested configuration for Mac OS X version 10 2 Operating System Mac OS X version 10 2 or later Contact apple com for details Copyright 2005 Xten Networks Inc All rights rese
25. l If this is the case refer to Appendix A which includes troubleshooting tips for problems like this and various other issues Some versions of eyeBeam come provisioned with your service provider s network information For these versions you may see a login dialog upon start up that will prompt you for your user name or phone number and password The login dialog included with some versions of eyeBeam allows you to login to your provider s network by entering your username or phone number and password Click the Remember check boxes so that you do not have to re enter the information each time that you start eyeBeam ogi ee r Existing Account Login Username 6045551 212 MV Remember Login Password pe Remember Cancel Figure 3 Login Dialog Copyright 2005 Xten Networks Inc All rights reserved 9 ES Xten eyeBeam 1 1 1 User s Guide 3 3 Placing a Call As mentioned in the previous section once you see the message Logged in Enter Phone Number you are ready to make or receive calls There are a couple of different ways to enter a number in eyeBeam You can either click on the digits of eyeBeam s numeric keypad or you can enter the numbers or letters directly from your computer keyboard Notice that as you begin entering a number line I is automatically selected as the line for that call as shown in Figure 4 to the right If at any point you enter an erroneous digit c
26. l VoIP service providers allow video 8 eB You will see your image at the bottom and the image of the other party or parties if in a conference at the top Waiting for Remote ideo To configure your video camera click the Video Tools button The options you will see depend on the type of camera you are using Please see your camera documentation for help You can close attach and detach the Video Drawer in the same manner as the Contacts Drawer 5 4 The Settings Dialog 5 4 1 SIP Accounts Click Add a new SIP Account to add a new account Enable this SIP account Check this box to enable this SIP account Display Name This is the value that will show on the call display window of many phones User name This value is assigned to you by your VoIP service provider It is required Password Assigned to you by your VoIP service provider Authorization user name May be required by your provider Is often blank or the same as your user name Domain The domain name for your service provider Domain Proxy Host The fully qualified domain name or IP address of the SIP proxy Use as Outbound Proxy Check this box to use your domain proxy host as Copyright 2005 Xten Networks Inc All rights reserved y4 ES Xten eyeBeam 1 1 1 User s Guide an outbound proxy An outbound proxy is often used for call accounting and may be used to traverse firewalls Register with domain Check this box if you must register with your
27. lick the Clear button on the dial pad or press Backspace on your keyboard Note that as you enter a number you may see a suggested completion for that number as seen in Figure 4 To enter the rest of Figure 4 Dialing a Number the number as suggested simply hit the Tab key on your keyboard to automatically fill in the remaining digits When finished entering your number click the green Dial button on the dial pad or press Enter on your keyboard Like a traditional telephone you will hear a ringing tone as you try the remote party You will also see the message Ringing in the call status When the remote party answers you will see the message Call Established in the call status You can also dial a number by clicking on an available line button and dialing the number Conference calling will be covered in section 4 1 Important When you place a call by simply dialing the number of the other party you will most likely be using your default service provider for the call eyeBeam allows you to have multiple service providers configured so that you can call place a call over a variety of networks If you would like to place a call via a provider other than the default you would have to choose the provider also called the proxy before entering the number Calling using multiple providers is covered in section Error Reference source not found You can also dial a number by entering the SIP URL in the form of username
28. nd conferencing It also has video and messaging capabilities The following is a partial list of features included in the eyeBeam softphone e Instant Messaging with Presence e Send to voicemail e Call Record e Redial e Acoustic echo cancellation e Login with up to 10 VoIP service e Message waiting indicator providers e Audio amp video tuning wizard e 6 lines e Touch tones e Advanced contact list e Call forwarding e List of received missed and dialed e 10 party audio amp video conferencing calls e Speakerphone e Keyboard shortcuts for most major e Caller ID functions e Call timer e SIP Compliant e Mute e STUN amp ICE NAT traversal e Direct IP calling e X Tunnels firewall traversal client e Speed dial e eyeBeam supports the following audio e Hold codecs G 711lu G 71la GSM G 729 Transfer G 723 iLBC G 722 2 SPEEX DVI4 e Do not disturb Ve f 8 e eyeBeam supports the following video Call ignore codecs H 263 H 263 H 264 Requires access to X Tunnels NAT Traversal service contact your service provider for details 1 2 How does it Work Instead of making calls over the regular telephone network calls are made over computer networks either through your internet service provider s connection or through your local network This is called Voice over Internet Protocol VoIP Calls made to another internet telephone anywhere in the world are generally free while calls made to a regular telephone
29. ose parties being a conference of their own containing 6 other parties This would bring the total number in the conference to 12 In theory this would allow for any number of parties in the conference however in a real situation the number of participants would be limited by bandwidth constraints at each of the conference host s machines causing audio quality to degrade For this reason conference participants would be advised to select a lower bandwidth codec such as G 729 to preserve audio quality in such situations 4 1 5 Adding a party to the conference from the Contact Drawer You can also add a person in your Contact list to a conference by right clicking their name in the Contact drawer and selecting Conference in party s name 4 2 Call Transfer The eyeBeam softphone allows you to transfer an active call to a third party The softphone allows for two different types of call transfer attended and unattended 4 2 1 Unattended Call Transfer Also called blind call transfer this occurs when you initiate a transfer without informing the third party that you are sending a call their way Follow the steps below to perform an unattended call transfer 1 With an active call in progress inform the other party that you are going to transfer them to a third party and click the XFER see Figure 1 button 2 Dial the number you wish to transfer the call to 3 Click the XFER button again to send the original party to the third party
30. r keyboard It is rather cryptic but if you are having difficulties with eyeBeam it may be necessary for you to e mail it to your technical support representative B Diagnostics Log Edit eyeBeam Beta 1 1 release 3003r build stamp 16138 built on Dec 11 2004 at 02 45 41 4 ic 2004 Xten Networks Inc All rights reserved 03 703 034 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 03 47 0 47 0 47 0 47 0 47 0 47 0 47 0 47 0 47 0 47 6 6 6 6 6 6 6 6 6 6 6 6 6 6 a7 47 47 47 47 47 47 47 47 47 47 47 47 Proxy slot 1 Proxy not enabled Proxy slot 2 Proxy not enabled Proxy slot 3 Proxy not enabled Proxy slot 4 Proxy not enabled Proxy slot 5 Proxy not enabled Proxy slot 6 Proxy not enabled Proxy slot 7 Proxy not enabled Proxy slot 8 Proxy not enabled Proxy slot 9 Proxy not enabled Found adapter 0 Supports colour converting blit Supports hardware overlay Supports blitting Supports asynchronous blit Supports stretched blits Supports non local video surfaces Supports arithmetic stretching Supports arbitrary x axis stretching Supports arbitrary y axis stretching 50 MB of video memory free Found 11FOURCC codes Supports YUY2 FOURCC surface Supports YV12 FOURCC surface Figure 9 The Diagnostic Log Copyright 2005 Xten Networks Inc All rights reserved 32
31. rks Inc All rights reserved 24 y4 ES Xten eyeBeam 1 1 1 User s Guide Password XTunnels server Protocol Version Enable data encryption Enable message authentication 5 4 6 Media Enter your XTunnels password if different from your SIP account Enter the DNS name or IP address of your XTunnels server if required Check this value with your service provider Check this box to encrypt the voice and data traffic Check this box to ensure messages come from the expected source Use this menu to configure your headset speaker phone and USB devices Folder for Media Files Vertically flip AVI video 5 4 7 Media Audio Internal Sampling Rate Enable PLC Automatic Gain Control Device Name gt Force sampling rate to X Hz Voice Activity Detection 5 4 8 Set the location to save AVI files for recorded conversations Check this box if your video is appearing upside down Change this value if your sound card uses a different sampling rate Packet Loss Concealment PLC will improve audio quality during audio packet loss Check this box to enable Automatic Gain Control AGC allows eyeBeam to adjust the sound volume for optimal audio listening quality Check this box to allow this Select the audio device to use as your headset speakerphone or USB Try different values if you are having difficulties with your sound card Voice Activity Detection VAD allows eyeBeam to detect speech activity Change t
32. rved 3 y4 ES Xten eyeBeam 1 1 1 User s Guide 2 3 Multi media Device Requirements Since eyeBeam is a software telephone application you will require both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone Dual jack multimedia headset Built in microphone and speakers USB multimedia headset USB phone eyeBeam can work without a video camera but you need one in order for another party to see your image eyeBeam will work with most modern USB video cameras 2 4 installing eyeBeam Installing eyeBeam is straightforward and follows familiar software installation procedure 2 4 1 Windows Installation Follow the instructions below for installation of eyeBeam on a Windows machine 1 Exit any software applications that use sound such as CD and media players 2 Run the setup executable file This will typically be called eyebeam Xten Win32 build number exe or similar Note If you have a version of eyeBeam already running you will be asked to shut it down 3 Follow the prompts offered by the install wizard Note You must accept the license agreement to install eyeBeam 4 Select Launch eyeBeam at the final step of the wizard to start using the softphone 5 Click Finish to complete the installation 2 4 2 Macintosh Installation Follow the instructions below for a Macintosh installation of eyeBeam 1 The download file is an internet enabled disk image there
33. s 1 Click the Start button Click Run Type command Click the OK button The Windows Command Prompt will open Type ping computer address where computer address is the domain name or IP address of one of the computers in the above table 7 Ifthe result is could not find host or request timeout that computer is not available Please contact your VoIP service provider for assistance Se a How to Ping a Computer Mac OS X 1 Launch the Network Utility found in your Applications Utilities folder 2 Click on Ping from the list at the top 3 Enter the address of the computer and click Ping Copyright 2005 Xten Networks Inc All rights reserved 29 y4 ES Xten eyeBeam 1 1 1 User s Guide Firewall and NAT Issues If your computer is behind a firewall certain ports must be open for eyeBeam to be able to communicate with your VoIP service provider The required ports are listed below in Table 4 Please see your firewall documentation for help on opening ports Table 4 Standard Ports Port Type and Number UDP 3478 UDP 5060 UDP 8000 UDP 8001 RTCP Two additional ports after 8001 are required for each additional line used For example if using a second line UDP ports 8002 3 will be used If you are behind a firewall for which it is impossible to open such ports contact your VoIP service provider regarding firewall traversal solutions such as X Tunnels Note If your firewall restricts incoming conne
34. s you may see the message Awaiting proxy login information This indicates that you have to enter your VoIP service provider information mentioned in section 2 1 2 earlier so that the softphone can login to the network eyeBeam allows you to configure the softphone to use more than one provider Setting up the softphone for multiple providers is covered in section Error Reference source not found Shown below is the eyeBeam settings dialog which allows you to enter and or edit the settings for your softphone The dialog can be launched at any time by right clicking on the main display window and choosing Settings The dialog is arranged as a tree similar to Windows Explorer Click the plus sign beside an item to expand a branch When finished entering a group of settings click OK to save them and close the dialog Copyright 2005 Xten Networks Inc All rights reserved 7 KA Xten eyeBeam 1 1 1 User s Guide Settings Server l E Choose Setting Category SIP Accounts 3 Add a New SIP Account Media System User Interface Diagnostics License Key FF lx JV Enable this SIP account User Details Display Name Bob Loblaws User name bobl Password Authorization user name someserver com Domain M Domain Proxy IV Register with domain J Use as Outbound Proxy F Manual Override Host r SIP Listen Port J Man
35. t you have run the Tuning Wizard To run the Tuning Wizard right click over the dial pad and select Tuning Wizard There are several factors that may affect sound quality when using eyeBeam These include the quality of the network connection network device quality and headset model Some of the problems you may experience are given below along with some useful tips on how to minimize their effect Audio Contains Pops at Loud Points in Voice Popping sound is a symptom of over modulation Ask the other party to decrease the microphone slider and or adjust the microphone gain Audio Contains Bothersome Background Noise Significant background noise can be due to the level of the silence threshold Have the other party adjust their silence threshold They can do so by running the Tuning Wizard covered in Section 2 7 earlier Audio Sounds Choppy in a Conference Poor conference audio may be caused by upload bandwidth limitations For example some sites have 1 Mbps download bandwidth but only 128 kbps upload bandwidth In these conditions try multiple hosts for the conference or have all participants disconnect and switch to a lesser bandwidth audio compression codec such as G 729 Poor Sound Poor or scratchy sound is a symptom of a problem with your network connection or network card The following issues could contribute to poor sound quality e There may be packet loss on the IP network Check the network performance latency and thro
36. trl d Auto Answer AA Ctrl a Auto Conference AC Ctrl f with no lines active Call Ignore Ctrl 1 Default Letters to Digits Space bar Windows only Inc Dec Speaker Volume Up Down Arrows Inc Dec Microphone Volume Right Left Arrows Copyright 2005 Xten Networks Inc All rights reserved 28 y4 ES Xten eyeBeam 1 1 1 User s Guide Appendix A eyeBeam Troubleshooting The following is a guide to troubleshooting various issues that may arise when using the eyeBeam softphone You may find that the problem you are experiencing is explained within Networking Problems Note This guide assumes that your Internet connection is working normally If this is not the case please contact your internet service provider Login Timeout If you are getting a Login Timed Out error message you may have entered your username or password incorrectly Double check these values with your VoIP service provider You also may have problems contacting your SIP proxy server Make sure you can ping the following computers listed in Table 3 below If you cannot contact any one of these computers you may experience difficulties Table 3 Relevant Network Hosts Computer SIP Proxy Outbound SIP Proxy if applicable STUN Server DNS Server X Tunnels Server if applicable Ping is network utility used to determine if your computer can reach another machine and if the remote machine is alive How to Ping A Computer Window
37. ual override 6808 Clear proxy OK Cancel Figure 2 VoIP Service Provider Information Fill in the following items needed to login to your provider s network As noted not all of the items are required depending on your service provider Enable this SIP account gt Display Name User name gt Authorization User name gt Password gt Domain Checked Your name This field is required from your VoIP Provider often your phone number from your VoIP Provider from your VoIP Provider from your VoIP Provider this value is not used by all providers The remaining fields are generally not required by services providers but may be used depending on your local network configuration See you friendly network administrator if there fields are required When finished entering all of the information click OK to save the settings If you have entered the required information the softphone will attempt to login to the provider s network This will be indicated by a Logging in Message in the call status Copyright 2005 Xten Networks Inc All rights reserved ES Xten eyeBeam 1 1 1 User s Guide Important When you see the message Logged in Enter Phone Number in the call status then you are ready to make and receive calls If you see the message Login failed Contact Network Admin then you have not logged in successfully and will not be able to make a cal
38. ughput A 200 millisecond round trip latency as determined from a ping should deliver good quality audio e Network devices may have performance problems Make sure you are using the latest driver Audio Contains an Echo The following tips may be useful for reducing echo heard during the conversation e Try using a headset with your sound card Another suggestion is to use a USB enabled headset which bypasses system sounds as it acts as its own sound device e Are you using a boom type headset It has been noted that some boom headsets that sit on the ear can create feedback between the boom microphone and the headset e The microphone balance is not muted in the playback section of Windows audio controls When you are configuring sound you may need to examine the volume control setting e You will hear echo if your microphone can pick up your speaker sounds such as when not using a headset e Microphone level may be too high or amplifier is turned on in the generic Windows audio controls One Way Audio Copyright 2005 Xten Networks Inc All rights reserved 31 KA Xten eyeBeam 1 1 1 User s Guide Also if your firewall restricts incoming connections you may get one way audio Configure eyeBeam to use your provider s Outbound Proxy if available as explained under Firewall and NAT Issues earlier in this appendix Diagnostic Log eyeBeam writes diagnostic information to a log file You can view this log file by pressing F9 on you
39. ures Along with basic calling functionality eyeBeam also includes many advanced calling features normally found in business phones Among these include call transfer and call conferencing which will be covered in the sections to follow 4 1 Call Conferencing eyeBeam allows you to establish a conference call which will let you talk with more than one party at once Each party in the conference will be able to hear and speak to every other party 4 1 1 Starting a Conference Call You may host a conference by calling the other parties involved or you may allow them to call you For example you can create a simple three way call by following the steps below 1 With an active call on one of the lines place the call on hold by either a selecting another line and dialing a third party or b accepting an incoming call from a third party by clicking on the line that they arrive on Either operation places the original party on hold 2 After informing the third party of the three way call click the CONF see Figure 1 button to include all parties in the conversation 3 To end the three way call simply click the CONF button again to place both parties on hold At this point you can speak to neither party and neither party can speak to one another 4 You can then talk to each party individually by selecting its respective line 4 1 2 Adding another Party to the Conference To add another party to an existing conference perform the follo
40. wing 1 Place conference on hold by clicking the CONF button 2 Invite another party to the conference by a selecting the line of an incoming call or b selecting an available line to initiate a call to an outside party You will now be speaking to the outside party while the conference is on hold 3 After advising the outside party that they will soon be part of the conference click the CONF button once more to re establish the conference 4 1 3 Removing a Party from the Conference To remove a party form an existing conference perform the following 1 Place conference on hold by clicking the CONF button 2 Select the line of the party who wishes to leave the conference 3 Say goodbye to the party and click the Hangup button 4 Click the CONF button once more to re establish the conference Note that a party may leave the conference on their own by simply hanging up Their line will then be indicated as inactive and the rest of the conference will be unaffected Copyright 2005 Xten Networks Inc All rights reserved 16 y4 ES Xten eyeBeam 1 1 1 User s Guide 4 1 4 Multiple Conference Hosts A conference may include up to 7 individuals the conference host plus a participant on each of the 6 lines If you would like to increase the number of parties in a conference you may do so by having more than one conference host For example one person may host 6 other parties to occupy all of its available lines with one of th
41. x Ze Phone Zap Show Pree _ isip 613 fwd pulver com vw Figure 7 The Privacy Management Window Copyright 2005 Xten Networks Inc All rights reserved 13 y4 ES Xten eyeBeam 1 1 1 User s Guide Click the Add button to add a contact s address By default all actions will be allowed for the contact If you do not want a particular contact to be able to reach you in a certain way uncheck the box in the corresponding column For example if you want a contact to be able to phone you but not see whether you are online or not check Allow Phone and uncheck Show Presence 3 9 2 SIP Account Status Right click the main eyeBeam window and choose SIP Account Status to view your status for your SIP accounts It will show the account name status your user name the number of new and saved messages the date you last logged in and the dialing prefix 3 9 3 The About Window Right click the main eyeBeam window and choose About This will show what version of eyeBeam that you are running and allow you quick access to your provider s website 3 10 Window Controls At the top of the dial pad are the help minimize and close buttons see Figure 1 Depending on the version you are running the behavior of these buttons will vary 3 10 1 Window Controls for eyeBeam for Windows As expected the minimize button will send the application to the Windows system tray You will still be able to receive calls when the phone is minim
42. y4 ES Xten eyeBeam 1 1 1 User s Guide gt lt Xten eyeBeam 1 1 10 User s Guide Operations and Configuration Guide to eyeBeam Xten s Full Featured Video Softphone Xten Networks Inc Floor 8 100 W Pender St Vancouver BC Canada V6B 1R8 Tel 1 604 878 0440 sales xten com www xten com Copyright 2005 Xten Networks Inc Copyright 2005 Xten Networks Inc All rights reserved i y4 KA Xten eyeBeam 1 1 1 User s Guide Table of Contents List Ee iv Ee v 1 Introduction EEN 1 1 What EE EE 1 1 2 Howdoes t VV E 1 2 Installation and E soises 2 1 Before VY GUIS CU 3 2 1 1 Finding a Service Provider 52 5 ccq scatatuhacesndanbecenauh eE E R eea E a aa enie E aKa EEEE EE 3 2 1 2 Getting the Right Information from Your Provider 3 2 2 Minimum System Requirements lt i ccacscsscsasscsancosssasscasnieaccassins ccedntassiasaseaneatecasecatacuss 3 2 2 1 eyeBeam for Wmdows eive evessci sss reies rikos a ee a neke sisa eoan EKSS S ESROS Eses 3 2 2 2 eyeBearn for Macintoshien enteke e a e E EAE REE 3 2 3 Multi media Device Requirements sssossesseesesssseesesseeesssereesssereessseressssrressseree 4 2 4 Installing EE ENEE EE cay EATER 4 2 4 1 Windows Installation ccccccsssccccccccessessseeeeceesesesseeeececceessesseeeeeeceseeessseeeeeeeeseeesaeeeesececesessnaeeeeees 4 2 4 2 Macintosh In stallatton A 2 5 Uninstalling CY CICA ca iccscrcocadcsgchencasainantecacicatacnteaatacausanianacraedecneniescateai
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