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DS-Mobile Client Installation & User Guide

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1. Info sunday December 06 2009 8 59 37 AM Application O co00041e 0 DS Client API Login accepted Admir Sunday December 06 2009 8 01 52 AM Socket 0x40000069 127 Closing socket 0000068 27 10 10 4 Established socket connection sunday December 06 2009 8 00 52 AM Socket x40000069 Closing socket b Info Sunday December 06 2009 8 00 50 AM Application Ox40000305 125 Waiting For all threads to complete D Info Ei December 06 2009 8 00 50 AM Ena 0x40000068 125 10 10 4 Established socket connection b Info Saturday December 05 2009 8 00 54 AM Administrator Socket 0x40000069 123 Closing socket b Info Saturday December 05 2009 8 00 53 AM Socket Ox40000068 123 10 10 4 Established socket connection aj Err Friday December 04 2009 9 17 09 PM Application Oxc0000399 121 No retention rule assigned to this sl From 2009 12 01 00 00 v Te 2009 12 06 09 20 v Activity 1D fi bs Filter F1 Help See Event Log Viewer screen on page 51 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 34 Asigra Inc All Rights Reserved Confidential Asigra To update a DS Mobile Client using config update xml On DS Mobile Client this functionality can create File System backup sets user and group roles backup schedules and retention rules The XML fil
2. Filter Backed up on after Limits the Items to Delete display to directories files backed up from this time Backup up on before Limits the Items to Delete display to directories files backed up prior this time This filter allows you to show only backed up data directories and files Only files removed that was intentionally deleted from the source computer since e Select a date and time in this field to search for backed up data that was not scanned by the DS Mobile Client since the filter date Allows you to specify the number of generations to leave i e not select for delete from the specified period If you specify a number you will only be able to select files and directories that have more generations online than the number spec ified in this field Do not delete the last generation s Select Items New Backup Set Use this screen to specify a backup set s items Files To Backup If selected all data at the selected backup location will be backed up This All Files nnd is the equivalent of applying a filter If you selected All Files you can also exclude files with known extensions that are never required for backup Hover the cursor over the filter name to see what file extensions it will include e Exclude temporary files Exclude Filters e Exclude backup files e Exclude file extensions This option allows you to specify the extension
3. Customer name Your customer account name Account Your customer account number on DS System DS Client This DS Mobile Client s number on DS System Re Register section Click to re register this DS Mobile Client s hardware installation with the DS System Re Register e This must be performed together with your Service Provider who must permit the DS Mobile Client to re register e For details see Re Register on page 32 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 52 Asigra Inc All Rights Reserved Confidential F1 Context Sensitive Help Asigra Use this screen to specify recovery of information for the DS Mobile Client itself Orphaned sets are found by the DS Mobile Client s Daily Admin Weekly Admin process If this option can be selected it means orphaned backup sets were discovered on the DS System backup set Recover Orphaned data exists on the DS System but the corresponding backup settings Backup Sets do not exist in the DS Mobile Client database This is only likely to occur if that database is somehow lost or damaged e Select this option and click OK to recover each orphaned backup set s configurations to the DS Mobile Client s database If the DS Mobile Client s database is damaged you can recover the last backed up version of this database from the DS System using this option
4. e By default the DS Mobile Client s database is backed up as part of the Daily Admin process e You will lose any changes made since the backup time of the data base Recover Backup History Database from the cloud Restore Destination Use this screen to select where you want to restore the data Restores data to the same location from which it was backed up Original Location e Overwrites any data of the same name e If selected you can click Finish to proceed with the restore Restores data to a different directory on the same source computer e If selected you can click Next to open the Select Restore Direc tory screen Original Computer Alternate Directory Restores data to a different computer e If selected you can click Next to open the Restore Destination Computer screen Alternate Computer Directory Restore Destination Computer Use this screen to select an alternate computer where you want to restore the data Click the gt button to activate the alternate destination section e Anetwork tree appears allowing you to browse the networked computers for a destination e You can also input a specific computer name IP Address in the field Destination You must supply valid login credentials to any alternate destination computer you select e Click the button to open the select credentials screen Login Creden tials Once finis
5. A Cloud Backup Administrator 127 0 0 1 ES ni x Application Backup Set Configuration Help Asigra Last backup 12 23 2010 2 43 58 PM Protected file generations 6 845 Computer INSTALLATION3 W 4 Centralized XML Backup Set 01 N Protected items File System er Backup of DS Client Computer INSTALLATION3 W Schedule Daily E Retention 999 generation s ax Protected size 348 33 MB f Centralized XML Backup Set 02 A Backup of DS Client Computer INSTALLATION3 W Current Activities Actvityog From the DS Mobile User window you will only be able to perform on demand backups and restores All other tasks are scheduled according to the instructions from the DS System 3 If your Service Provider turns off the Centrally Managed Backup Policy the control over the backup sets returns to the end user through the DS Mobile User window A Cloud Backup Administrator 127 0 0 1 nl x Application BackupSet Configuration Help ET Asigra New Set Backup Restore Delete JJ Created from GUI ese peers SEA P ENSEM ka j Backup of DS Client Computer INSTALLATION3 W Promi Seoane BAS n Protected size 348 33 MB P Centralized XML Backup Set 01 F m ai Protected items File System 1 Backup of DS Client Computer INSTALLATION3 W Centralized XML Backup Set 02 fe Retention 999 generation s sel Backup o ient Compu
6. gt lt file system item backup option option alternate streams gt file system item lt Documents gt regex exclusion share name C expression accdb accde accdr accdt csv doc docm docx dot dotm dotx htm html mht mpp mppx one pdf potm po txlppam ppsippsmippsxipptipptmi pptx psirtf txt vsd wpd wpglwps xlam xlc xls xlsb xlsm xlsx xlt xltm xltx inclusion yes gt lt Video gt lt regex exclusion share name C expression asf avildv flv mlv m2p m2v m4v moov mov mpa mpe mpeg mpg mpv ogm omf qt swf vdo vob wm wmd wm v wmx inclusion yes gt lt Picture gt lt regex exclusion share name C expression ai bmp cdr dibleps giflicblindd j2clj2kljfifl jp21ljpcljpeljpegljp 1l3pglPjpxlkdclpcdlpctl pddlpic tlpng psd psp pxr raw rle sct tga tif tiff vda vst wmf inclusion yes gt lt Music gt regex exclusion share name C expression a3claac aif aifcl laiff ape flac itl m3u m4a m4p mid midi mp1 mp2 mp3 mp4 pls ra ram rm rmi s3m wav wma wpl xm inclusion yes gt lt E mails gt lt regex exclusion share name C expression MsMessageStore dbx eml fol mbx mif msb msf msg nsf ost pst rwz snm inclusion yes gt lt Custom regex gt regex exclusion share name C expression CustomFileExtensions doc docx mp3 inclusion yes gt lt file system items gt lt generic backup options schedule name Schedule For XML
7. At any time you can alter the schedule of a backup set or select the No schedule option For DS Mobile Client schedules the backup task always includes a retention task that follows the backup 1 Highlight the backup set you want 2 Press the Schedule button on the right side of the DS Mobile User Schedule Not Scheduled Eq 3 The Select Schedule tab appears The content changes depending on the Schedule Type that is selected UIS DGUNUp Stc C Monthly Backup Scheduling Type r Start amp End Time C Daily Backup Start At fat 15 z Only if connected to cloud C Monthly Backup IV Stop if not finished by o6 00 a next day Scheduling Day s M Monday MV Tuesday v Wednesday IV Thursday IV Friday Saturday Sunday D sthedewuard 2x Select Schedule Provide the scheduling For this backup set Scheduling Type C Not Scheduled Manual on demand backups only C Daily Backup Start amp End Time Start At a 15 a Only if connected to cloud IV Stop if not finished by o6 o0 a next day zi Scheduling Day Day of month 1 zi F1 Help See Select Schedule on page 56 4 This is the same tab that appears when creating a new backup set 5 Edit the schedule as required and click Finish NOTE Ifthe laptop computer is powered off or the DS Mobile Client service is not started any schedules that were miss
8. Jv Keep mostrecent generations 3 IV Keep one generation per day for 1 week IV Keep one generation per week for 1 month Keep one generation per month for 1 year tion of Files IV If files are removed from source after 30 u day s z Keep generations o F1 Help See Select Retention on page 56 Inthe Time based Online Retention section select how the backup set s data will be retained online Retention means what data you want to keep online and with DS Mobile Client you can select either by the number of generations or by the time data has remained online The Deletion of Files section is optional These options only apply to files that the DS Mobile Client detects have been removed from the backup source Note On DS Mobile Client time based retention automatically runs after every backup process DS Mobile Client Installation amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Generated on 2 1 12 Page 19 Confidential Asigra 6 Click Next to continue The New Backup Set Wizard appears on the Select Backup Set Name tab A New Backup Set ixl User Guide Select Backup Set Name Choose the name for this backup set Backup Set Name test admin desktop docs 49 Back wench 3 Cancel F1 Help See Select a file generation to restore on page 53 Specify a name and press Finish The backup set wi
9. Registration Info Customer Name Mew Test Company Account Number ACCTi11111 w Close DS Client Number DSCXXXX00105 Re Register NOTE DS Client registration ensures secure access to the DS System You must coordinate this activity with your Service Provider m F1 Help See Re Register on page 52 e Click Re Register 4 Amessage will appear informing you that registration was either successful or that some error occurred and the reason why DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 32 Asigra Inc All Rights Reserved Confidential User Guide Asigra DS Mobile Client Configuration Tool A separate DS Mobile Client Configuration Tool is included if you need to re configure some settings that are made during the installation When you run this tool you will see the same screens from the installation Enter Registration Info and Select Encryption Key s e See Re configuring the Account Number DS Mobile Client Number and DS System IP Address on page 33 e See Configuring the Account Encryption Key for a DS Mobile Client on page 33 Note Always run the DS Mobile Client Configuration Tool as an Administrator or user with equivalent permissions Re configuring the Account Number DS Mobile Client Number and DS System IP Address These settings are provided by your Service Provider
10. gt lt schedules gt lt schedule name Schedule For XML Backup Set 01 replace existing yes gt lt portable schedule gt lt schedule details gt lt run schedule gt lt GUI Monthly schedule option cannot coexist with weekly schedule lt lt schedule monthly every 1 gt lt schedule on month day day 19 gt lt schedule monthly gt gt lt schedule weekly every 1 gt lt week day day Mon gt lt week day day Tue gt lt week day day Wed gt lt week day day Thu gt ay Fri gt ay Sat gt ay Sun gt lt week day lt week day d d d week day d schedule weekly lt schedule frequency gt lt schedule start when 14 00 gt lt schedule end when 06 00 after days 1 gt lt schedule frequency gt DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 36 Asigra Inc All Rights Reserved Confidential Asigra User Guide lt schedule tasks run retention yes gt lt run schedule gt lt schedule details gt lt schedule gt lt schedules gt lt retentions gt lt retention rule name Retention For XML Backup Set 01 replace existing yes gt lt delete options gt lt delete removed unit 30 unit type days generations 0 gt lt delete options gt lt retention options gt lt retention most recent generations 1 gt lt retention time validity 1 validity type wee
11. Backup Administrator 127 0 0 1 Application Backup Set Configuration ue New Set S Backup New Set gt Restore T Delete Synchronize er DOCUMENTATION 3 The synchronization will start immediately 4 Check the Activity Log Tab for results If you see any errors you can check the Event Log See Logs on page 34 Change Credentials Changing credentials of a backup set may be necessary if required by your network security e See Edit a Backup Set on page 28 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 27 Asigra Inc All Rights Reserved Confidential User Guide Edit a Backup Set Asigra Backup sets are listed in the DS Mobile User window You can cycle through a long list with the TAB key 1 Highlight the backup set you want to edit from the list in the main DS Mobile User window A Cloud Backup Administrator 127 0 0 1 Application Backup Set Configuration Help Backup Sets E ee New Set Backup Restore Delete test admin desktop docs Backup of DS Client ComputeriDOCUMENTATION tact faldar The pacha set information section displays details about the set and the properties buttons activate Last backup 11 29 2011 5 57 12 PM Protected file generations 89 Edit Backup Set buttons 1 60 KB e Credentials amp Items e Schedule e Retention Protected size Protect
12. Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 17 Asigra Inc All Rights Reserved Confidential Asigra 4 Click Next to continue The New Backup Set Wizard appears on the Select Schedule tab A New Backup Set pe 21x User Guide Select Schedule Provide the scheduling for this backup set Daily Backup Monthly Backup Start amp End Time Start At B 15 EX Only if connected to cloud Iv stop if not finished by o6 00 ES next day x zu Scheduling Day s IV Monday lv Tuesday v Wednesday IV Thursday IV Friday Saturday Sunday F1 Help See Select Schedule on page 56 In the Schedule Type section select the frequency of the scheduled backups Inthe Start amp End Time section select when the backup will start and any other time limitations Inthe Scheduling Day s section what day s this backup will be scheduled to run DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 18 Asigra Inc All Rights Reserved Confidential Asigra User Guide 5 Click Next to continue The New Backup Set Wizard appears on the Select Retention tab A New Backup Set 3 2 x Select Retention Provide the data retention configuration for this backup set Time based Online Retention
13. Context Sensitive Help Event Contains an event ID code Activity Contains the Session ID number associated with the event Detail This field may display the IP connection if applicable Description Displays a description of the highlighted event Viewing Filter Type the earliest date you want to display in this field No events older than From this time forward will be displayed To Type the latest date you want to display in this field No events newer than this date and time will be displayed Activity ID Enter a specific ID to see only those events associated with that ID Login Use this screen to connect to the DS Mobile Client service Select the domain or server on which the username and password will be veri fied i e DS Mobile Client validates supplied credentials with this domain or From server e This option only appears if the DS Mobile Client computer belongs to a Win dows Domain Type your User Name This must be a valid active account Administrator level User Name on the computer where the DS Mobile Client service is running Password Type your password Use currently Select this option to use your current logged on Windows Username and Password logged in user to connect to the DS Mobile Client Re Register Use this screen to re register the DS Mobile Client s hardware information with the DS System Registration Info section
14. PST file you restored e g C MyOutlookBackupFolder backup 20100301 PST e Set the options to Include subfolders and Import items into the same folder in and select the folder that is listed in the dropdown list e Click Finish to complete the import Restore selective E Mails by dragging and dropping them from an Outlook data file e Open Microsoft Outlook Choose File gt Open gt Outlook Data File Select the PST file you restored e g C MyOutlookBackupFolder backup_20100301 PST DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 43 Asigra Inc All Rights Reserved Confidential Asigra You will now see an additional set of folders added to your folder list which you can expand Expand the list and select the Inbox folder e In this folder select the messages you want to restore to the original Inbox folder Drag amp drop them to the default Inbox folder Close the additional set of folders that you just added from your folder list Knowledge Base The information provided in this document is provided AS IS without warranty of any kind ASIGRA Inc ASIGRA disclaims all warranties either express or implied In no event shall ASIGRA or its business partners be liable for any damages whatsoever including direct indirect incidental consequential loss of business profits or special damages even if ASIGRA or its business partners have be
15. amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 33 Asigra Inc All Rights Reserved Confidential User Guide Asigra Logs e See Activity Log on page 34 e See Event Log Viewer on page 34 Activity Log The Activity Log Tab is visible from the main DS Mobile User window Running Activities Activity Log a Pa 0 EET NE NN NM NONNN d Backup MDOCUMENTATIONIEest admin desktop doc n 2 4 2009 11 01 37 4M 12 4 Duration 09 11 01 53 AM 16 second s 3 Daily Admin Daily Admin Process 0 0 12 4 2009 8 00 00 AM 12 4 2009 8 00 02 AM 2 second s 1 1 2 Retention IDOCUMENTATION est folder 1 0 12 3 2009 9 16 16 PM 12 3 2009 9 16 17 PM 1 second s IP Backup est Folder 15 01 1 115 second s i Backu DOCUMENTATION test Fold 0 0 12 3 2009 9 15 01 PM 2 3 2009 9 15 16 PM 15 id s P Rackin iino IMFNTATTONTFest admin desktan docs n n 112131209 11 23 43 AM 121312009 11 23 59 AM 1f serond st afl 4 From 2009 12 03 00 00 E To 2009 12 04 23 59 zl Events You can expand or narrow the activities that are displayed using the From and To fields at the bottom Event Log Viewer The Event Log provides more details about what occurred during DS Mobile Client activities 1 In the Activity Log Tab highlight the activity whose events you wish to view 2 Click the Events button The Event Log Viewer appears n RE
16. backup 20100301 PST and Click OK Give the personal folder a name e g E Mail Backup and click OK You will see an additional set of folders added to your folder list Add a new folder Inbox under E Mail Backup Drag and drop the E Mails you want to backup into Inbox of E Mail Backup Close E Mail Backup when you are finished 3 The selected E Mails will be backed up on schedule If you want to backup immediately highlight this backup set and click the Backup button in DS Mobile User 4 Repeatthe step 2 and 3 to selectively backup more E Mails in future Itis recommended that you use different PST file names for different E Mails Knowledge Base Restore Note Itis recommended that you close Microsoft Outlook before restoring 1 Use DS Mobile User to restore the PST file on your computer Open DS Mobile User e Select the backup set and click the Restore button e Select the PST file you want to restore e g backup 20100301 PST You may have several PST files therefore descriptive names help e Click Next and Finish the restore 2 Use Microsoft Outlook to import the PST file Outlook data file You can import the E Mails using the following approaches Restore all E Mails from an Outlook data file through the Import and Export Wizard e Open Microsoft Outlook Choose File gt Import and Export Choose Import from another program or file Choose Personal Folder File PST e Select the
17. depending on the contents of the XML file Method 2 Update from DS System Service Provider The other method a config update xml file can be distributed to a DS Mobile Client is through the DS System s Centrally Managed Backup Policy e See Centrally Managed Backup Policy on page 46 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 35 Asigra Inc All Rights Reserved Confidential Asigra User Guide SAMPLE config update xml file The following is a sample XML file e twill create one file system backup set named XML Backup Set 01 backing up C Windows and all its sub folders from the local DS Mobile Client computer The backup set uses the credentials of the user Administrator verified from the domain name server A more realistic scenario would be Administrator from the local DS Mobile Client computer itself The Regular Expression RegEx is an optional filter that in this example only permits backup of files with the specified file extensions Without this option all items in the backup folder will be backed up IMPORTANT NOTE For each backup set you create you must create a separate schedule and retention rule Do not share a schedule or retention rule with different backup sets lt xml version 1 0 encoding UTF 8 lt DOCTYPE client config SYSTEM asigra_conf dtd gt lt client config version 1 2
18. keys are set once You cannot change the key s once set The DS Mobile Client service will not be allowed to start You must select the type of encryption key DES AES 128 bit AES 192 bit AES 256 bit Stronger encryption requires longer keys 8 16 24 or 32 characters Private key You must set this key Account key If you only have one DS Mobile Client you do not need to set this key When you have more than one DS Mobile Client or regular DS Client you must specify an Account key This must be the same for every DS Mobile Client DS Client that is registered under this same customer account on the DS System Common data from your DS Mobile Client s regular DS Clients will be encrypted using the Account key V Log in to target installation computer Make sure you have logged on as the target DS Mobile Client computer s Administrator or a user with equivalent privileges DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 8 Asigra Inc All Rights Reserved Confidential Asiera Installation Guide Run the DS Mobile Client Installation Program Step 1 Run Installation Package Depending on your selections some different screens will appear These differences are noted below 1 Option A Run the installation program from the download directory or from the corresponding folder on the installation DVD Software DS Client DS Mobile Client in
19. schedule and retention policy e You can highlight a backup set with the mouse or use the TAB key to cycle through each set in the list e To rename a backup set double click on its name Running Activities Shows any activities that are currently running on the DS Mobile Client If possible you Tab can use the Stop button to end the highlighted activity Activity Log Tab pois a list of all the activities logged by the DS Mobile Client You can filter the list by DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 14 Asigra Inc All Rights Reserved Confidential User Guide Working with Backup Sets Activities on DS Mobile Client center around individual backup sets Once you have created a backup set you can perform all the other related activities to it e New Backup Sets on page 15 e Backup Scheduled amp On Demand on page 21 e Restore on page 23 e Delete on page 26 e Synchronize on page 27 e Change Credentials on page 27 Asigra New Backup Sets You must create at least one backup set 1 Backup Set Menu gt New Set A Cloud Backup Administrator 127 0 0 1 Application Backup Set Configuration L New Set IEEE zA E Rackiin 2 The New Backup Set Wizard appears on the Data Source and Login Information tab Data Source and Login Information Specify the compute
20. 309599496 password Note The encrypted user password code can be generated from the AsigraEncGUL exe tool This will produce a text file starting with aes 128 cbc Copy and paste that entire string between the password tags A simpler but much less secure method is to use ispwdhashed no and type the plain text password between the tags file system item share name Drive Name path YourDataPath generations 3 gt lt regex exclusion share name Drive Name expression Your own regular expression inclusion yes Note The lt regex exclusion gt element is optional Do not include it if you want to backup all files in a directory For simplicity you can copy one of the sample regular expressions and replace the file extensions If you set inclusion no then it inverts the regular expression meaning it will backup any files that match the regular expression pattern lt delete removed unit 30 unit type days generations 0 gt Note The lt delete removed gt attribute is placed between the lt delete options gt element tags It configures the Retention process to remove backed up data that DS Client detected was removed from the backup source machine In the above sample data removed from the backup source 30 days ago or longer would be deleted from online leaving 0 generations online DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page
21. 39 Asigra Inc All Rights Reserved Confidential Asigra User Guide SAMPLE 2 config update xml file to assign DS Mobile Client Roles The following is a sample XML file e It will create four roles a group role for users belonging to a Domain User Group a user role for a specific Domain User a group role for users belonging to a User Group on the local computer and a user role for a specific local user lt xml version 1 0 encoding UTF 8 gt lt DOCTYPE client config SYSTEM asigra conf dtd lt client config version 1 2 gt lt roles config gt lt group role role administrator name Domain Users Group from Domain Name gt user role role administrator name Domain User Name from Domain Name lt group role role administrator name Local User Group from gt user role role administrator name Local User Name from gt lt roles config gt lt client config gt SAMPLE 2 Customizing the config update xml file to assign DS Mobile Client Roles The above sample config update xml file can be modified to add the administrator role to a specific user account either on the local DS Mobile Client computer or from the Windows Domain You must replace the following bold parameters in the file with your own values lt group role role administrator name Domain Users Group from Domain_Name gt Note This assigns the administrator role to all members of the Dom
22. Asigra DS Mobile Client Installation amp User Guide Asigra Asigra Inc All rights reserved DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 1 Asigra Inc All Rights Reserved Confidential Asigra Assumptions The following assumptions are made about the audience for this document Familiarity User is familiar with the Operating System platform User is familiar with basic Internet browsing Correct Input User enters the correct data e g user names passwords etc when asked or required If invalid data is entered an error message will appear and you will be forced to correct the error before you may proceed Canceling activities The option to cancel the current activity in some cases the option is No will exit the activity Disclaimer Information in this document is subject to change without notice and does not represent a commitment on the part of ASIGRA Inc ASIGRA Inc makes no representation or warranty express implied or statutory with respect to and assumes no responsibility for the accuracy completeness sufficiency or usefulness of the information contained herein This document may contain sample screen shots used to demonstrate Asigra Cloud Backup procedures All information appearing in this document is used for illustration purposes only and it should be considered fictitious Copyright The software describe
23. Backup Set 01 retention name Retention For XML Backup Set 01 gt lt new file system backup set gt lt create backup sets gt DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 38 Asigra Inc All Rights Reserved Confidential Asigra User Guide Customizing the config update xml file The previous sample config update xml file can be modified to create your own backup set You must replace the following bold parameters in the file with your own values that reflect the backup set you want to create on the DS Mobile Client Changing any of the other parameters is optional Xbasic set info name YourBackupSetName owner UserName owner from Where replace existing yes gt user from use client account no gt Where lt user from gt Note To indicate the local DS Mobile Client computer use the Note 2 To use the DS Mobile Client service credentials set the attribute use client account to Yes e g lt user from use client account yes gt lt user from gt This can only be done for backups of the local machine e o character e g lt user from gt lt user from gt user name UserNamec user name Note This must be an existing user account that can be validated on the computer specified between the lt user from gt tags password ispwdhashed yes aes 128 cbc 58E9936316D9EC3659AEE014DC5CCD69D5455D9803A6BB40D50F5F8
24. Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 29 Asigra Inc All Rights Reserved Confidential User Guide Configuration amp Logs The following configuration options are available for DS Mobile Client See Admin on page 30 e See Recovery on page 31 e See Re Register on page 32 e See DS Mobile Client Configuration Tool on page 33 e See Logs on page 34 e See To update a DS Mobile Client using config update xml Asigra on page 35 Admin 1 Configuration Menu gt Admin A Cloud Backup DOCUMENTATION Administrator 127 0 0 1 Application Backup Set Configuration Help ZA X Admin W Recovery New Set Backup Re t ne Bee Register 2 The Configuration Wizard appears on the Admin Configuration screen A Configuration Wizard 21x Admin Configuration DS Client daily weekly admin configuration Admin Process F1 Help See Admin Configuration on page 51 Select the Daily and Weekly Admin start times 3 Click Finish DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 30 Asigra Inc All Rights Reserved Confidential User Guide Asigra This option is only necessary if the DS Mobile Client database has been damaged or lost 1 Configuration Menu Recovery 2 The Configuration Wizard appears on the Ad
25. Custom Wrapped Installation naana I Ies 11 User Guide sirio REFERRI RDIA GREEN ETE eiia e ee eaaa ade 12 Este cc hc a AANA AERA EEA E A AAA ERANA NER AA eee 13 Cloud Backup DS Mobile User Screen 0 0 000 eens 14 Working with Backup Sets 0 2 0 00 cece eee eee eee hh hr 15 New Backup SetS 20 00 cece eee s 15 Backup Scheduled amp On Demand 0000 es 21 alg PM 23 Delete iier db e ead aed NS SP dot ador e Ve er Peto eyed 26 SyBChroniZe rix mdp ee Yel d Peewee Oe aE ae oe ee fast ee eec Ur been OY Se doe drm d 27 Change CredentialS4 13 02 2924 Ex bate Ia reden VERA TRES VERE Ee rines EA 27 Edit a Backup Set 000 ccc ell nnn 28 Configuration amp Logs csse mca ilv rl mie lev rr n doe md RR E DR n 30 Poner e 30 RECOVERY ide bye AE Tu RERO EET PERS KEEN RENE M TERES EE 31 Re3R689glster zer RI RR REA VEO RA Te EE vu e be E 32 DS Mobile Client Configuration Tool llis II 33 Ko IT 34 To update a DS Mobile Client using config update xml lille 35 SAMPLE config update xml file 2llssielsseeleee RI II 36 Customizing the config update xml file lile 39 SAMPLE 2 config update xml file to assign DS Mobile Client Roles 40 SAMPLE 2 Customizing the config update xml file to assign DS Mobile Client Roles 40 Knowledge Base i2 yeste Rer i Rn EE RUE RR se
26. If you need to correct or update them perform the following 1 From your Operating System Start menu browse to the Asigra DS Mobile Client folder and select DS Mobile Client Configuration Tool 2 The Tool starts and appears on the Enter Registration Info page Change the required values 3 Click Next The Select Encryption Key s page appears Leave these setting s unchanged 4 Click Finish to complete the update process Configuring the Account Encryption Key for a DS Mobile Client Encryption Keys can only be set once The Private Key was set during installation and should not be changed The Account Encryption Key is only used in environments where you have more than one DS Client DS Mobile Client under the same customer account with your Service Provider You can only configure the Account Key if it has not been set To configure the Account Encryption Key perform the following 1 From your Operating System Start menu browse to the Asigra DS Mobile Client folder and select DS Mobile Client Configuration Tool 2 The Tool starts and appears on the Enter Registration Info page 3 Click Next The Select Encryption Key s page appears In the Account Key section e Select the Encryption Type Enter and confirm the Key 4 Click Finish to complete the update process WARNING If you change the Private Key this will cause DS Mobile Client to fail to start DS Mobile Client Installation
27. R2 SP2 e Standard SP2 Windows 2003 Server i Standard bou x64 64 bit Enterprise SP2 NO e Enterprise R2 SP2 e Data Center SP2 e Ultimate SP2 e Yes e Enterprise SP2 Yes Windows VISTA f i Home Basic SP2 NO x86 32 bit or x64 64 bit s Business SP2 Yes e Home Premium SP2 NO e Standard SP2 Windows 2008 Server e Standard R2 SP1 NO x86 32 bit e Enterprise SP2 e Enterprise R2 SP1 e Standard SP2 e Standard R2 SP1 Windows 2008 Server e Enterprise SP2 NO X64 64 bit e Enterprise R2 SP1 e Data Center SP2 e Data Center R2 SP1 e Starter SP1 e NO e Home Basic SP1 NO Windows 7 e Home Premium SP1 NO x86 32 bit e Ultimate SP1 e Yes e Enterprise SP1 e Yes e Professional SP1 e Yes Home Premium SP1 NO Windows 7 e Ultimate SP1 e Yes x64 64 bit e Enterprise SP1 e Yes e Professional SP1 e Yes Refers to DS Mobile Client MSI Deployment via Active Directory capability for instructions see DS Mobile Client Mass_Deployment_User_Guide pdf You can install DS Mobile Client on Windows 2003 2008 Server However you cannot create backups of the local machine Windows Server Operating System backup sets are not supported Note DS Mobile Client does not support backup restore of Windows Server Operating Systems You will not be able to create a backup set if the target computer is running any Windows Server OS DS Mobile Client Installation amp User Guide v11 2 Rev
28. This file will be able to recreate a working version of this DS Mobile Client Make sure this conforms to your security policies before enabling this option 5 Click Next Step 6 Select Service Logon Account 1 The Select Service Logon Account screen appears allowing you to choose the user account and password on the DS Mobile Client computer that will be used by the service DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 10 Asigra Inc All Rights Reserved Confidential Asigra You can skip this page by leaving the fields empty and clicking Next which means the LocalSystem account will be used for the service e f you specify a user it must be a member of the local computer s Administrators group Installation Guide f you specify the same user account and password as you are currently logged into the Windows computer with the DS Mobile User will use those credentials to automatically log into the DS Mobile Client when it is launched 2 Click Next Step 7 Finish Installation 1 The Setup Complete screen appears once all files are copied 2 Click Finish to complete the installation Custom Wrapped Installation If you downloaded the installation from your Service Provider s Web Site it will probably be their customized version This simplified custom wrapped installation already contains several pre defined selections
29. Wizard to an Outlook data file In this approach you export the E Mail s you want to a file You can apply a series of filters time subject sender etc to limit the information exported e Open Microsoft Outlook Choose File gt Import and Export e Choose Export to a file and click Next Choose Personal Folder File PST and click Next e Select the Inbox Click Filter and specify which E Mail s you want to backup e Click Next Set the file location to C MyOutlookBackupFolder Tip Give the file a meaningful name so you will know what is inside that file later on e g C MyOutlookBackupFolder backup_20100301 PST e Click Finish You will be prompted to set properties for the PST file Inthe Name field type a descriptive name like Backup of E Mails from March 1st Click OK to start the export DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 42 Asigra Inc All Rights Reserved Confidential Asigra Create an Outlook data file and manually choose E Mails by dragging and dropping In this approach you export the E Mail s you want to a file by manually placing them in the target backup folder e Open Microsoft Outlook e Choose File gt Data File Management Inthe Data File tab click the Add button then click OK Set the Save in location to C MyOutlookBackupFolder Type in the file name what you like e g
30. ab e Events Click this button to open the Event Log Viewer for the highlighted activity DS Mobile Client Installation amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Asigra Generated on 2 1 12 Page 57 Confidential
31. ain Users Group domain user group This must be an existing Domain User Group that can be validated against the Domain Domain Name user role role administrator name Domain User Name from Domain_Name gt Note This assigns the administrator role to the specific user Domain User Name This must be an existing Domain User that can be validated against the Domain Domain Name lt group role role administrator name Local User Group from Note This assigns the administrator role to all members of the Local User Group user group on the DS Mobile Client computer To indicate the local DS Mobile Client computer use the character for the from parameter user role role administrator name Local User Name from Note This assigns the administrator role to the specific user Local User Name on the DS Mobile Client computer To indicate the local DS Mobile Client computer use the character for the from parameter DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 40 Asigra Inc All Rights Reserved Confidential Asigra Knowledge Base Knowledge Base The Knowledge Base contains articles on specific areas of DS Mobile Client operation DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 41 Asigra Inc All Rights Reserved Confidentia
32. d in this document is furnished under a license agreement It is against the law to copy the software on any medium except as specifically allowed in the license agreement Asigra the Asigra logo DS Client DS System and Cloud Backup are trademarks of Asigra Inc All other brand and product names are or may be trademarks of their respective owners About Asigra Cloud Backup Asigra Cloud Backup is a unique alternative to traditional backup methods replacing conventional tape based systems with a fully automated Online solution It provides centralized and automated backups of PCs file servers and application database servers with secure offsite storage and immediate Online restoration The system uses a DS Client installed onto the customer network which hosts the Asigra Cloud Backup client application software that performs the backup and restore activity Document Prepared by Asigra Inc 1120 Finch Avenue West Suite 400 Toronto Ontario CANADA M3J 3H7 info asigra com www asigra com DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 2 Asigra Inc All Rights Reserved Confidential Asigra Document Revision History Table This shows the major changes made to this document from version to version Version Date Notes v11 2 Revision Date February 01 2012 To update a DS Mobile Client
33. e February 01 2012 Page 23 Asigra Inc All Rights Reserved Confidential User Guide Restore Destination Select the destination For the restore Asigra 4 The Restore Data Wizard appears on the Restore Destination tab A Restore data C Original Computer alternate directory C alternate Computer directory Back wench X cancel F1 Help See Restore Destination on page 53 e Original Location Click Finish Original Computer alternate directory Click Next The Restore Data Wizard appears on the Restore Destination tab Select the restore folder and click Finish F Restore aata zx Select Restore Directory Select the directory where the restore should be performed in The restored data will be placed in a subdirectory named restore 2009 Dec 04 11 42 06 Restore to C Documents and Settings All Users Documents Ww Back 4 Einish cance F1 Help See Select Restore Directory on page 55 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Page 24 Confidential Asigra Alternate Computer directory Click Next The Restore Data Wizard appears on the Restore Destination Computer tab A Restore data 21x User Guide Restore Destination Computer Select the computer where the data will be restored to Destinatio
34. e accessible folders on the data source Select Items Restore Use this screen to select a backup set s items for restore Items to Restore The restore tree allows Generations Opens you to browse the backed up folders from the selected backup set When you highlight a folder any backed up files inside that folder are listed to the right e Filter This is a file name pattern filter e g pdf means only files with the pdf extension The default is meaning all files the Select a file generation to restore screen for the highlighted file Time Filter Backed up on after Limits the Items to Restore display to directories files backed up from this time Backup up on before Limits the Items to Restore display to directories files backed up prior this time Hide files removed on before This filter allows you to hide backed up data directories and files that was intentionally deleted from the source computer Select a date and time in this field to screen out backed up data that was not scanned by the DS Mobile Client since the filter date e This prevents you from restoring directories files that were intentionally deleted Select Restore Directory Use this screen to select an alternate directory where you want to restore the data By default this field attempts to show the original backup path Restore To To avoid any accidental overwri
35. e asktop docs 2 The Delete Wizard appears on the Select Items tab 7 Delete from backup set wax Select Items Select the files and or directories to delete from the backup set storage Items to Delete C Hm El I Documents and Settings Presentation pdf im Administrator F ta BE Desktop Filter Filter IV Backed up onjafter 12 2 09 08 45 zj I Only files removed since 12 6 09 14 01 z IV Backed up on before 12 6 09 14 01 z IV Do not delete the last 1 generation s ess vm cm F1 Help See Select Items Delete on page 54 e Select the backed up items you want to delete You can use the different filters to narrow the data you want to delete 3 Click Finish The delete will start immediately e Ifyou selected all the data a popup will ask if you want to remove the set completely 4 Check the Activity Log Tab for results If you see any errors you can check the Event Log e See Logs on page 34 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 26 Asigra Inc All Rights Reserved Confidential User Guide Asigra Synchronization compares the actual online storage on the DS System with the DS Mobile Client s database with to ensure it is correct 1 Highlight the backup set you want 2 Backup Set Menu or right mouse click Synchronize A Cloud
36. e must be manually created by modifying the sample file see SAMPLE config update xml file on page 36 DS Mobile Client will read any XML file named config update xml and will verify that its structure is correct If the file has not previously been applied DS Mobile Client applies any File System backup set configurations schedules and retention rules User Guide Note The XML file must be named config update xml and it must conform to the structure defined in the file asigra conf dtd Only the backup sets File System type roles schedules and retention rules from the XML file will be applied to the DS Mobile Client database There are two update methods Method 1 Update locally from DS Mobile Client 1 Create a config update xml file for this DS Mobile Client For an example see SAMPLE config update xml file on page 36 Foralist of variables you must change see Customizing the config update xml file on page 39 2 Place the file config update xml in the program folder containing the DS Mobile Client Service DS Mobile Client checks for an updated config update xml file every 10 seconds If updated DS Mobile Client will read the XML file and apply its settings After the XML file is applied DS Mobile Client renames the file to config update nnn xml where nnn is an incremental number 3 This will overwrite any backup sets schedules and retention rules of the same name
37. ears 2 Enter the appropriate information in each field of the screen Name Enter a descriptive name for this DS Mobile Client Account Enter your Account number DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 9 Asigra Inc All Rights Reserved Confidential Asigra DS Client Enter your DS Mobile Client number An alternative to manually entering the above information is to use a CRI file supplied by your Service Provider Click Browse to search for this file 3 Your Account and DS Client numbers must match those provided to you by your Service Provider System see IIl Obtain the DS Mobile Client Installation Program in the Before You Install section 4 Enter the IP address of the DS System your DS Client will be using Your Service Provider may have more than one IP address for the DS System if this is the case you can specify any or all of them The same applies for N 1 DS Systems Usea semi colon to separate each IP address 5 Click Next Installation Guide Browse Step 5 Select Encryption Key s 1 The Encryption Keys Setup screen appears In this screen you must set the encryption key that the DS Client will use See IV Select your encryption key s e Choose an encryption type DES or AES and level of bits from the list Anencryption key is case sensitive Its length in characters dep
38. ed items File System et Schedule Daily Retention Time based Click on one of the Edit Backup Set buttons to bring up the corresponding properties screen Credentials amp Items Opens a Protected Items Wizard This Wizard s tabs are the same as when you created the backup set On the Data Source and Login Information tab you can modify the credentials F1 Help See Data Source and Login Information on page 51 Onthe Select Items tab you can modify the backup items F1 Help See Select Items New Backup Set on page 54 e Schedule Opens a Schedule Wizard on the Select Schedule tab This is the same tab as when you created the backup set F1 Help See Select Schedule on page 56 Retention Opens a Retention Rule Wizard on the Select Retention tab This is the same tab as when you created the backup set F1 Help See Select Retention on page 56 Edit the backup set s properties as required using these Wizards DS Mobile Client Installation amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Generated on 2 1 12 Page 28 Confidential Asigra 5 If you want to rename a backup set double click on its name in the list Type in the new name and click outside the list to save your changes li EYY JU Daunmup Rosle Voce User Guide test admin desktop docs Backup of DS Client Computer DOCUMENTAT D gt taet faldaoar DS Mobile
39. ed will attempt to be triggered if the machine or the service is started within six 6 hours from the time the schedule was supposed to run DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 22 Asigra Inc All Rights Reserved Confidential s Asigra Restore Restoring backup set data is always on demand You can select all or part of the backed up data and apply various filters if you want only data from a particular time or fitting a particular pattern 1 Highlight the backup set you want 2 Backup Set Menu or right mouse click Restore A Cloud Backup Administrator 127 0 0 1 Application Backup Set Configuration New Set ol B Bacup New Set m Restore 3 The Restore Data Wizard appears on the Select Items tab Select Items Select the files and or directories to restore m Items to Restore mig db I imig resume Filter Generations IV Time filter Backed up onjafter 12 2 09 10 02 zl Backed up onjbefore 12 2 09 10 02 Hide files removed on before 12 209 10 02 9 Back senes X cancel F1 Help See Select Items Restore on page 55 e Select the backed up items you want to restore You can use the different filters to narrow the data you want to restore DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Dat
40. en advised of the possibility of such damages Asigra Inc All Rights Reserved Confidential DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 44 Asigra Inc All Rights Reserved Confidential Asiera Knowledge Base Troubleshooting Remote backup of Windows 7 files requires a Microsoft patch and some configurations Creation Date June 30 2010 Revision Date June 30 2010 Product DS Mobile Client Summary When DS Mobile Client is installed on Windows Vista all versions you are not able to backup Windows 7 files Windows 2008 R2 files are not supported either but DS Mobile Client is not supposed to backup any server files The following configurations need to be done before you backup a Windows 7 file 1 Goto the services panel enable Remote Registry service 2 Configure Remote Registry service to automatically start 3 Apply Microsoft fix KB973278 After these configurations you should be able to backup remote Windows 7 files The information provided in this document is provided AS IS without warranty of any kind ASIGRA Inc ASIGRA disclaims all warranties either express or implied In no event shall ASIGRA or its business partners be liable for any damages whatsoever including direct indirect incidental consequential loss of business profits or special damages even if ASIGRA or its business partners have been advised of the possibili
41. ends on the type and level of encryption selected DES requires 8 characters AES 128 requires 16 characters AES 192 requires 24 characters and AES 256 requires 32 characters For better security do not use dictionary words or proper names and try to randomly mix numbers in with the letters Auto complete feature If you do not specify the full amount of characters in the Key field installation will fill in the remainder by repeating the string of characters you have entered e g entering 123 with AES 128 will generate an encryption key of 1231231231231231 or entering a for DES will generate the encryption key aaaaaaaa e Keep the key s in a secure location It is necessary if you ever need to reinstall your DS Client e g if the computer was destroyed in a disaster to a new computer 2 Private Key You must set the private key for your DS Mobile Client Backup data from your DS Mobile Client installation will be encrypted with this key 3 Account Key Common backup data from all your DS Mobile Client regular DS Client installations will be encrypted with this key 4 Allow encryption key forwarding to DS System e Check to have DS Mobile Client forward the encryption key s to the DS System the first time it connects with DS System NOTE If you forward the keys they will remain encrypted on the DS System However your Service Provider will be able to create a valid CRI file containing the encrypted keys
42. escribes behavior that is transparent to DS Mobile Client users No configurations are required A DS Mobile Client can be configured for monitoring by a DS NOC Network Operation Control server It must be enabled either by you or your Service Provider from the DS NOC server This means your DS Mobile Client will send event information backup logs to the DS NOC for monitoring purposes Connections to the DS NOC are attempted in the following order 1 Auto detect Proxy Server e DS Mobile Client automatically tries to detect if its network environment is using a proxy server If it can detect and use the proxy server then connection to DS NOC will be performed through it If it fails to detect a proxy server DS Mobile Client will attempt a direct connection to DS NOC server 2 Direct connection to DS NOC server e DS Client connects directly to DS NOC The protocol HTTP or HTTPS will be automatically selected based on the DS NOC address The information provided in this document is provided AS IS without warranty of any kind ASIGRA Inc ASIGRA disclaims all warranties either express or implied In no event shall ASIGRA or its business partners be liable for any damages whatsoever including direct indirect incidental consequential loss of business profits or special damages even if ASIGRA or its business partners have been advised of the possibility of such damages Asigra Inc All Rights Reserved Confidential DS Mobi
43. ese steps to supply another user account for login You can only login to the DS Mobile Client computer with a user account that is a member of the local computer s Administrators group or from the Domain Administrators group 1 Start gt Programs gt Asigra DS Mobile Client gt DS Mobile User The Cloud Backup DS Mobile User window appears 2 Application Menu Connect A Cloud Backup application Backup Set Configuration Disconnect Restore Delete 4 Quit 3 The Login screen appears pa BA Login Login Information From VMWINZ ULTI 32 Y User Name Administrator Password Use currently logged in user Fl Help See Login on page 52 Note The From option only appears if the DS Mobile Client computer belongs to a Windows Domain 4 Enter your Credentials and press Login e Select Use currently logged in user if you want to use your current Windows login and password to automatically connect to DS Mobile Client when you launch the DS Mobile User 5b f successful the Cloud Backup DS Mobile User window activates e See Cloud Backup DS Mobile User Screen on page 14 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 13 Asigra Inc All Rights Reserved Confidential a Aig Cloud Backup DS Mobile User Screen To access functions you can select from the menu options found direct
44. hed making your computer selection you can click Next to open the Next Select Restore Directory screen Select a file generation to restore Use this screen to select a specific generation of a file for restore Highlight the generation you want in the list and click Select The Restore Data Wizard will refresh to reflect the new backup selection DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 53 Asigra Inc All Rights Reserved Confidential F1 Context Sensitive Help Asigra Select Backup Set Name Use this screen to specify a backup set s name If you need to change the backup set name afterwards you can double click on it in the main DS Mobile User window Select Credentials Use this screen to specify the credentials to access a computer User name User name defined on the computer you are connecting to user name same as above domain nameuser name A user name from a network domain if available Select Items Delete Use this screen to select a backup set s items for delete Items to Delete The delete tree allows you to browse the backed up folders from the selected backup set When you highlight a folder any backed up files inside that folder are listed to the right e Filter This is a file name pattern filter e g pdf means only files with the pdf extension The default is meaning all files
45. ision Date February 01 2012 Generated on 2 1 12 Page 7 Asigra Inc All Rights Reserved Confidential Asigra ll Hardware amp Software Minimum Requirements You should use the best hardware possible to maximize Asigra Cloud Backup performance If applicable it is strongly recommended that you use the fastest brand name components available Installation Guide Hardware x86 32 bit or x64 64 bit Architecture CPU 1 or 2 2 GHz or greater RAM 1 GB RAM if gt 1 Million Files or 2 GB RAM if multiple files gt 1 GB Free disk space for app and buffer 1 GB or more Ill Obtain the DS Mobile Client Installation Program Contact your Asigra Cloud Backup Service Provider to register You will be provided with e Installation Disc or download from Service Provider Website e Your Customer Account number e Your DS Mobile Client number The DS System IP address Write these numbers down a space is provided for each above They are required by the Installation program in Step 4 Enter Registration Information and DS System Address on page 9 e Alternatively your service provider may provide a download of a Custom Wrapped Installation with all these selections pre loaded see Custom Wrapped Installation on page 11 IV SEES your encryption key s Data backed up through the DS Mobile Client is encrypted using the encryption key s you specify e Encryption
46. ks gt retention every unit 1 unit type days retention time lt retention time validity 1 validity type months gt lt retention every unit 1 unit type weeks lt retention time gt el lt retention time validity 1 validity type years gt lt retention every unit 1 unit type months gt lt retention time gt gt lt retention options gt lt retention rule gt lt retentions gt lt backup sets gt lt create backup sets gt lt new file system backup set gt lt basic set info name XML Backup Set 01 owner Administrator owner from replace existing yes gt lt source server gt lt server name gt ComputerName lt server name gt lt net provider gt DS Client Computer lt net provider gt lt source server gt lt connect as gt lt user from use client account no gt lt user from gt lt user name gt Administrator lt user name gt lt password ispwdhashed yes gt aes 128 cbc 806867048F6EBBBF1CF97169811755F46A4FD8230D0 9BB5 9394840D37EA83D lt password gt DS Mobile Client Installation amp User Guide Generated on 2 1 12 Page 37 v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Confidential User Guide lt backup sets gt lt client config gt Asigra lt connect as gt lt file system items gt lt file system item share name C path windows generations 999 gt lt file system item backup option option permissions
47. l Asiera Knowledge Base Backup amp Restore of individual E Mails from Microsoft Outlook Creation Date March 06 2010 Revision Date March 06 2010 Product DS Mobile Client Summary DS Mobile Client provides the E Mail option when creating new backup sets This will apply a filter to the selected backup folders that includes the various known file extensions belonging to major E Mail applications e g ost or PST for Microsoft Outlook This article provides an overview of different approaches you can take when you only want to back up individual E Mails from Microsoft Outlook Backup The steps described in this section include references to Microsoft Outlook Some commands may be slightly different depending on the version of Microsoft Outlook that you are backing up 1 Use DS Mobile User to create a backup set to backup E Mails from a specific location you create for this purpose e g C MyOutlookBackupFolder Open DS Mobile User e Click the New Set button from the Tool Bar e Click Next e Inthe Select Items page check E Mail do not select any other file types and specify the data location to be C MyOutlookBackupFolder e Set up the schedule and retention if required Give the backup set a name and click Finish 2 Use Microsoft Outlook to select the E Mails you want to backup There are two different approaches you can take Select E Mails by filtering through the Import and Export
48. le Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 49 Asigra Inc All Rights Reserved Confidential Asigra F1 Help for DS Mobile User Context Sensitive Asigra Asigra Inc All rights reserved F1 Help provides descriptions for the contents of the different GUI screens of the Asigra Cloud Backup DS Mobile User It differs from the DS Mobile Client Manual sections which provide step by step instructions DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 50 Asigra Inc All Rights Reserved Confidential F1 Context Sensitive Help Asigra F1 Context Sensitive Help This section contains the alphabetical list of F1 Help screens for the Asigra Cloud Backup DS Mobile User Admin Configuration Use this screen to configure the DS Mobile Client administrative process times For DS Mobile Client users you should normally keep the default settings Dail Enter the time when you want to begin the Daily Admin Process y e Clear this checkbox to disable scheduled Daily Admin Processes Enter the time when you want to begin the Weekly Admin Process Select the Weekly day in the corresponding dropdown list e Clear this checkbox to disable scheduled Weekly Admin Processes Data Source and Login Information Use this screen to specify a backup set s source computer a
49. ll appear in the list on the main DS Mobile User window DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 20 Asigra Inc All Rights Reserved Confidential User Guide Asigra Backup Scheduled amp On Demand When you create a backup set you must specify a backup schedule or choose the No schedule option You can always backup on demand e See Backup on demand on page 21 e See Schedule a backup set on page 22 Backup on demand 1 Highlight the backup set you want 2 Backup Set Menu or right mouse click Backup A Cloud Backup Administrator 127 0 0 1 Application Backup Set Configuration i New Set t2 p Backup Memi Ger 3 The backup will start immediately Running Activities Activity Log Spe TI CHNES B4 Backup 11 29 2011 5 59 06 PM Administrator Creating Volume Shadow C 4 Check the Activity Log Tab for results Running Activities Activity Log Description Errors DOCUMENTATION test admin desktop docs amp Daily Admin Daily Admin Process 5 If you see any errors you can check the Event Log See Logs on page 34 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 21 Asigra Inc All Rights Reserved Confidential User Guide Asigra Schedule a backup set Schedules are designed for automatic unattended backups
50. ly below the title bar in the DS Mobile User screen Menus Backup Set List Current Backup Set properties A Cloud Backup Administrator 127 0 0 1 i E loj xi Application Backup Set Configuration Help z s Asigra New Set Backup Restore Delete 11 29 2011 5 57 12 PM test admin desktop docs Last backup eee Protectedtile generations 89 Backup of t Com LIMENTATIOM Protected size 1 60 KB test folder Protected items File System Backup of DS Client ComputerDOCUMENTATION Schedule Daily Activity Log Tab UE ais 7 Description BR Backup 11 29 2011 5 59 06 PM Administrator Creating Volume Sha st admin desktop d D Set buttons Running Activities Tab Credential aitem ere Schedule Shows any activities currently Branton running on the DS Mobile Client F1 Help See DS Mobile User Window on page 57 Title Bar Shows the login name and location usually 127 0 0 1 for the local computer laptop Items here allow you to perform the various tasks necessary to backup and restore files Menu Bar Items as well as manage and administer the DS Mobile Client The menu bar consists of the Application Backup Set and Configuration menus Shows a list of the backup sets that have been defined on the DS Mobile Client If you click on a backup set its properties are displayed to the right The icon buttons allows Backup Set List you to edit the backup set s items
51. min Configuration screen A Recovery 2 xl Recovery C Recover Orphaned Backup Sets no orphaned backup sets were Found during the last Admin Process F1 Help See Recovery on page 53 e Select the DS Mobile Client database recovery option 3 Click OK DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 31 Asigra Inc All Rights Reserved Confidential User Guide Asigra Re Register Your Service Provider may configure your DS Mobile Client account to Require Registration with the DS System in order to provide an extra level of security before backup data is accepted If this is the case the DS Mobile Client is automatically registered with the DS System during the first activity that requires connection THE ONLY SITUATION where you must re register the DS Mobile Client is if The DS Mobile Client computer s hardware or operating system is replaced or the DS Mobile Client has been installed on a new machine To re register your DS Mobile Client with the DS System 1 Your Service Provider must permit re registration with the DS System Arrange a time with your Service Provider when you will perform the Registration process Your Service Provider will open a registration window approximately 5 minutes for you to complete the re registration 2 Configuration Menu Re Register 3 The Re Register screen appears LCTTOCENEENNENNAA T r
52. n Data will be restored to Microsoft Windows Network Alternate Computer Login Credentials Connect As Administrator ven E Restore aata i zx Restore Destination Computer Select the computer where the data will be restored to r Destination Data will be restored to m My Computer By Microsoft Windows Network r Login Credentials Connect As administrator ii F1 Help See Restore Destination Computer on page 53 Select the destination computer and supply the credentials to that machine Click Next The Restore Data Wizard appears on the Restore Destination tab Select the restore folder and click Finish 5 The restore will start immediately Running Activities Activity Log Type start Time n 3 Restore 12 6 2009 12 14 38 PM Administrator 37 files 30 27 MB 6 Check the Activity Log Tab for results If you see any errors you can check the Event Log e See Logs on page 34 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 25 Asigra Inc All Rights Reserved Confidential Asigra User Guide Delete 1 Highlight the backup set you want 2 Backup Set Menu or right mouse click gt Delete A Cloud Backup Administrator 127 0 0 1 Application Backup Set Configuration w New Set Bac New Set dens Ra Restore V Baet
53. n amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Generated on 2 1 12 Page 56 Confidential F1 Context Sensitive Help DS Mobile User Window Once you have successfully connected to the DS Mobile Client the DS Mobile User Window activates Shows the login name and location usually 127 0 0 1 for the local computer lap Title Bar top Menu Bar Items here allow you to perform the various tasks necessary to backup and restore items files as well as manage and administer the DS Mobile Client The menu bar con sists of the Application Backup Set and Configuration menus Shows a list of the backup sets that have been defined on the DS Mobile Client If you click on a backup set its properties are displayed to the right The Edit Backup Set buttons allow you to edit the backup set s items sched Backup Set List ule and retention policy e You can highlight a backup set with the mouse or use the TAB key to cycle through each set in the list e To rename a backup set double click on its name R in Shows any activities that are currently running on the DS Mobile Client If possible aN you can use the Stop button to end the highlighted activity Tab e Stop Click this button to try to stop a highlighted activity from the current activities list Shows a list of all the activities logged by the DS Mobile Client You can filter the Activity Log list by date T
54. n will be kept for This is optional Keep one generation per IOTER Tor 1year each month from the last year e Every time retention is enforced one generation will be kept for Deletion of Files of time has passed since it was removed kept Delete if a file was removed from the backup source and this amount If files are removed from e Keep generations By default this is set to 0 which means source after all generations will be deleted If specified this number of gener ations of the file will be kept online the latest generations are Select Schedule Use this screen to specify the schedule for a backup set Scheduling Type be performed e Daily Backups e Monthly Backups e Not Scheduled If selected the other sections will not appear Only on demand backups can Start amp End Time Start At You must specify a start time cloud connect to the DS System Only if connected to If selected the scheduled backup will only run if DS Mobile Client can days If selected you must specify a fixed end time for the scheduled backup Stop if not finished by e The drop down list allows you to select a schedule window of up to 6 Scheduling Day s e Daily Backup Checkboxes allow you to select each day of the week you want e Monthly Backup A field allows you to select a fixed day of the month from 1 28 DS Mobile Client Installatio
55. nd the user account that will be used to access the backup data Data Source Normally for laptops you would use the default My Computer selection e You can browse to select another machine if networked however that computer must be accessible by this DS Mobile Client service in order to backup Login Credentials The default is the same username as the one currently used to log into the DS Mobile User e Use DS Client Account Allows you to use the DS Client service s account credentials to connect to the local DS Client computer This option is only available when you select My Computer as the Data Source Event Log Viewer screen Use this screen to examine the Event Logs This displays the error warning and information messages that occurred during DS Mobile Client activities for the period selected Event List Shows the severity of the event that occurred Type e Information message YP e Warning message e Error message Time Shows the date and time that the event occurred User Shows the name of the user associated with the event if any C t gor Shows the category of the message The category can be any of the categories sory listed in the event Category drop down list DS Mobile Client Installation amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Generated on 2 1 12 Page 51 Confidential Asigra F1
56. r to be backed up and the login credentials used to perform the backup r Data Source The backup set will backup items from My Computer gt r Login Credentials Connect As Auser account wins Use DS Client Account X Cancel F1 Help See Data Source and Login Information on page 51 Select the Data Source Normally for laptops you would use the default My Computer selection If connected to the cloud network you can browse to select another machine In the Login Credentials section select the user account that DS Mobile Client will use to access the files on the data source The default is the same user name as the one currently used to log in through the DS Mobile User DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 15 Asigra Inc All Rights Reserved Confidential Asigra f you have selected another computer you must supply valid access credentials to the selected machine Click beside the Connect As field The Select Credentials screen appears A Select Credentials ti xi Credentials User Name computer_nameluser_account Password eeeeeece User Guide Cancel Specify the user name in the following format computer name or domain name gt user name Where lt computer name_or_domain name gt is either the computer name or domain name whe
57. re the corresponding user name is defined Generated on 2 1 12 DS Mobile Client Installation amp User Guide Page 16 v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Confidential Asigra 3 Click Next to continue The New Backup Set Wizard appears on the Select items tab A New Backup Set 24x User Guide Select Items Select the items to backup Files To Backup D wm ill Files MV i Documents 4 Video 2 Pictures pj Music Email iv Custom file extensions separate by pdflmps r Data Location Specific Location AI User Documents l A New Backup Set Select Items Select the items to backup Files To Backup IV e All Files oa Exclude temporary files I o Exclude backup files Vv o Exclude file extensions separate by femp 123 r Data Location Specific Location far User Documents Custom Iv FS ocuments and Settings aem z img Administrator v mr L1 v5 3 All Users WW Application Data z E Desktop s ETE ETAT er E aA F1 Help See Select Items New Backup Set on page 54 Inthe Files To Backup section select the type s of files to backup This will apply a filter to the backup location s selected In the Data Location section select the folder s to backup DS Mobile
58. s to exclude Multiple extensions can be separated by the character Extensions can be any length as long as the file system accepts those characters DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 54 Asigra Inc All Rights Reserved Confidential Asigra F1 Context Sensitive Help Include Filters If you do not select All Files you must specify at least one of the inclusion filters Hover the cursor over the filter name to see what file extensions it will include Documents Video Pictures Music E Mail Custom file extensions This option allows you to specify the extension s to include Multiple extensions can be separated by the character Extensions can be any length as long as the file system accepts those characters Data Location e Remember that backups of data at the Data Location will have the selected filters applied Specific Location These are commonly backed up locations you might select for backup All User Documents Backs up the Documents folder from the DS Mobile Client computer s Documents and Settings All Users path Desktop If logged in a user Administrator this will show Admin istrator s Desktop allowing you to backup all items on this user account s Windows desktop Custom Shows an explorer like tree that allows you to browse th
59. stall exe Option B Run the Asigra Cloud Backup Installation Center for Windows Products setup exe located in the root directory of the installation DVD e The Installation Center is a common launcher for all Windows platform installations It allows you to choose the specific installation package you want without the need to browse the installation DVD Option C Run a custom wrapped installation supplied by your Service Provider usually downloaded from their Web Site e For this type of installation skip to Custom Wrapped Installation on page 11 2 Choose the Setup Language English German Note The selected language will be installed for the DS Mobile Client service Once set the DS Mobile Client Service language cannot be changed for logs and popup messages 3 Follow the GUI to install DS Mobile Client A Hardware and Software Pre requisite Scan screen appears Click Install 4 The License Agreement page appears You must accept the license agreement to continue Click Next Step 2 Select Destination Location 1 Specify the Destination Folder The default is C Program Files CloudBackup DS Mobile Client 2 Click Next Step 3 Start Copying Files 1 The Start Copying Files screen appears 2 Click Next 3 The installation copies the files according to your setup specifications Step 4 Enter Registration Information and DS System Address 1 The Enter Registration Information screen app
60. tae Sos nde edd tava eeee aad 41 Backup amp Restore of individual E Mails from Microsoft Outlook lesse 42 Troubleshooting Remote backup of Windows 7 files requires a Microsoft patch and some config ratlonS cul ona sono ee 3 E RCRLA ETE ee CA ATE 45 Centrally Managed Backup Policy 0 000 cece eee eee RR hh 46 DS NOC monitoring connections lesse RR hun 49 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 4 Asigra Inc All Rights Reserved Confidential F1 Context Sensitive Help cessere IIR 51 DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 5 Asigra Inc All Rights Reserved Confidential Asigra Installation Guide Installation Guide This section contains the installation instructions DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 6 Asigra Inc All Rights Reserved Confidential Installation Guide Before you install or upgrade I Supported Platforms Asigra Platform Version MSI Deployment Compatible Windows XP e Professional SP3 e Yes x86 32 bit e Home SP3 NO Windows XP e Professional SP2 e Yes x64 64 bit e Standard SP2 Windows 2003 Server e Standard R2 SP2 NO x86 32 bit e Enterprise SP2 e Enterprise
61. ter INSTALLATION3 W Current Activities Activity Log Logged in to 127 0 0 1 as Administrator Backup sets created by the Centrally Managed Backup Policy will appear with an unlock icon superimposed All backup sets will be configurable from the DS Mobile User window backup restore delete DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 47 Asigra Inc All Rights Reserved Confidential Asigra REMINDER This feature is completely controlled from the DS System Service Provider side Knowledge Base The information provided in this document is provided AS IS without warranty of any kind ASIGRA Inc ASIGRA disclaims all warranties either express or implied In no event shall ASIGRA or its business partners be liable for any damages whatsoever including direct indirect incidental consequential loss of business profits or special damages even if ASIGRA or its business partners have been advised of the possibility of such damages Asigra Inc All Rights Reserved Confidential DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 48 Asigra Inc All Rights Reserved Confidential DS NOC monitoring connections Creation Date August 31 2011 Revision Date August 31 2011 Product DS Mobile Client Summary Note The information in this article d
62. tes the data is always restored in a unique sub directory named with the time when this restore request was started e You can click the gt button to browse for another path Finish Click to proceed with the restore DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 Asigra Inc All Rights Reserved 2012 Page 55 Confidential F1 Context Sensitive Help Select Retention Asigra Note On DS Mobile Client time based retention automatically runs after every backup process Use this screen to specify a backup set s retention policy Retention is what data you want to keep all other data will be removed from online storage Note the implications of enforcing a retention policy it limits data growth to the specified amount of generations but it automatically deletes any data that does not meet the retention policy Time based Online Retention This is the maximum generations per file Keep most recent gener ations e Valid values from 1 9999 default is 3 e This is a mandatory default selection It cannot be turned off This is optional Keep one generation per day for 1week each day of the past week will be kept e Every time retention is enforced at least one generation from This is optional Keep one generation per week for 1 month the most recent month e Every time retention is enforced one generatio
63. therefore you will only need to select the language agree to the license choose a Private Encryption Key and enter your E Mail address 1 Choose the Setup Language English German 2 The License Agreement page appears You must accept the license agreement to continue Click Next 3 Select a Private Encryption Key You must choose the type strength and provide the key and confirm it a second time 4 Enter your E Mail address 5 Click Next to complete the installation The Cloud Backup GUI will start if the installation completes successfully DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 11 Asigra Inc All Rights Reserved Confidential User Guide User Guide Asigra The DS Mobile Client is targeted towards the mobile computing market laptops To keep the instructions simple the user guide and installation instructions are included in the same document The DS Mobile Client interface is a DS Mobile User which gives customers fast and reliable control over their backups DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 12 Asigra Inc All Rights Reserved Confidential Asigra Login Note By default this login step is skipped and the your current logged in user will be used to login to DS Mobile Client If that login fails or if you logout you can follow th
64. tion To update a DS Mobile Client using config update xml on page 35 1 When a Centrally Managed backup policy is enabled the backup set list in the DS Mobile User window will identify the sets that are managed by the Service Provider from the DS System side with a lock icon A Cloud Backup Administrator 127 0 0 1 nl x Application Backup Set Configuration Help zog dg Asigra New Set Backup Restore Delete M Created from GUI Last backup 12 23 2010 2 11 03 PM Protected file generations 23 Backup of D int Computer INSTALLATION3 W Protected size 33 05 MB Centralized XML Backup Set 01 7 Protected items File System Backup of DS Client Computer INSTALLATION3 W Schedule Daily E Centralized XML Backup Set 02 Retention Time based i J Backup of DS Client Computer INSTALLATION3 W Current Activities ActivityLog Thursday December 23 2010 2 42 25 PM On demand Synchronization started for Centralized XML Backup Set 01 e Backup sets created by the end user may only be restored if backup data exists online or deleted They cannot be backed up DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 46 Asigra Inc All Rights Reserved Confidential Asigra Knowledge Base 2 Backup sets created by the Centrally Managed Backup Policy will appear with a lock icon superimposed
65. ty of such damages Asigra Inc All Rights Reserved Confidential DS Mobile Client Installation amp User Guide Generated on 2 1 12 v11 2 Revision Date February 01 2012 Page 45 Asigra Inc All Rights Reserved Confidential Asigra Knowledge Base Centrally Managed Backup Policy Creation Date January 10 2011 Revision Date January 10 2011 Product DS Mobile Client Summary This is enabled by your Service Provider from the DS System side If a Centrally Managed Backup Policy is enabled for this DS Mobile Client it means all configurations backup sets schedules retention rules etc are managed by the DS System You will only be able to perform on demand backups and selective restores from existing backup sets Details If a Centrally Managed Backup Policy is enabled some menus will be disabled and any backup sets created by the policy will have the image of a lock super imposed over the backup set icon e DS Mobile Client checks for a new policy on every connection with DS System This covers the configurations for backup sets schedules and retention rules e DS Mobile Client skips any policies that have already been applied e Policies are configured from the DS System side in an XML file This file is downloaded to the DS Mobile Client installation directory and applied as a standard config update xml file For a description of how this is manually performed from the DS Mobile Client side see sec
66. using config update xml on page 35 SAMPLE 2 config update xml file to assign DS Mobile Client Roles on page 40 SAMPLE 2 Customizing the config update xml file to assign DS Mobile Client Roles on page 40 DS NOC monitoring connections on page 49 DS Mobile Client Installation amp User Guide v11 2 Revision Date February 01 2012 Asigra Inc All Rights Reserved Generated on 2 1 12 Page 3 Confidential Installation Guide vsus p REREE REG EEEEAREREEERREEH R A WBERE REN MER ARE RR LE 6 Before you install or upgrade eslseeeeeeeee RR m hn 7 I Supported Platforms llli 7 Il Hardware amp Software Minimum Requirements leise 8 Ill Obtain the DS Mobile Client Installation Program ssl BR 8 IV Select your encryption key s llli 8 V Log in to target installation computer llis RIA 8 Run the DS Mobile Client Installation Program cesses IK K IIR 9 Step 1 Run Installation Package 0 2 0 e ae 9 Step 2 Select Destination Location sssaaa aaaea eee 9 Step 3 Start Copying Files osse e eh Re RARE AERE eee 9 Step 4 Enter Registration Information and DS System Address l l 0 eee eae 9 Step 5 Select Encryption Key s llsielesieeeeeeee eh 10 Step 6 Select Service Logon Account es 10 Step 7 Finish Installation soea an hamiya aas dioa aa aa it d a RR en 11

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