HI-SPEED INTERNET USER GUIDE
Contents
1. HI SPEED INTERNET USER GUIDE Wireless Modem Router 2704R 2013 11 VERSION 1 800 360 8555 Northern TABLE OF CONTENTS 1 Installing Your Wireless Modem Router csceeeeees 4 1 1 Hardware Provided 4 scantgicceste saunene ses roen nei 4 1 2 Connecting Your Modem Router ADSL Technology 5 1 3 Connecting Your Modem Router Cable Technology 5 2 Configuring Your Modem Router ccccececececececececees 6 3 Connecting to a Wireless Network Wi Fi ee eee 7 4 Configuring a Mailbox cccececececececececececececececeeeees 8 Di SECUTI a eodctiansacoseansosecstsacesapenmeceneuenaeere 9 6 Troubleshooting seooesossesessesoesossesoesossesoesosessossesos 12 7 Configuring TCP IP Protocol ccceccscecscecsceeceeeeees 14 8 Contacting US sessessessesoeseessesoeseesoesoeseesosseeseesoeseesoes 26 9 Important Information ccececscscecscsesesceesescseeees 26 Wireless Modem Router INSTALLING YOUR WIRELESS MODEM ROUTER 1 1 HARDWARE PROVIDED Description F ST2704R Wireless modem router Power cord adapter ADSL line cable used to connect your modem router to your telephone line Ethernet cable used to connect your modem router to the Ethernet port of your computer Quick Installation Guide Filter Splitter used to connect one phone set and your modem router to your telephone l2. Encryption Save Apply 3 Enter your new encryption key in WPA WAPI passphrase Make up an encryption key of about 30 characters long It should be hard to figure out for an external user but easy for you to remember It is also recommended that you change your network name SSID to a more personalized name to avoid confusion with your neighbours modem routers 4 Click SAVE APPLY to apply the change Note Current users of the wireless network will have to reconnect using the new encryption key Wireless Modem Router 11 To change the password for your device This password should be hard for an external user to figure out but easy for you to remember Select Management Then select Access Control 12287 kbps S3GeEMCOM 12287 kbps S3GeMCOM To change your password Enter your current password which you will find on the label below your modem router in the Old Password field Enter your new password in the New Password field Re enter your new password in the Confirm Password field Click Save Apply to apply the change Your basic security settings are now configured 12 Hi Speed Internet User Guide 6 ALONTE Ne S3GeMCOmM The area at the top indicates the overall status of your modem router ADSL Green Good Red Bad Downstream and Upstream Your connection speeds Internet Green Good you can get on the Internet Red You cannot get on the Internet Power Off Router in rescue
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4. Panel Network and Internet Network Connections gt Organize v Disable this network device Diagnose this connection Rename this connection View Disable Status Diagnose Bridge Connections Create Shortcut Delete Rename Properties 6 In Ethernet Properties select Internet Protocol Version 4 TCP IPv4 by double clicking it Connect using EP Broadcom NetXtreme 57x Gigabit Controller This connection uses the following items uy File and Printer Sharing for Microsoft Networks C 4 Microsoft Network Adapter Multiplexor Protocol Microsoft LLDP Protocol Driver 4 Link Layer Topology Discovery Mapper 1 0 Driver M Link Layer Topology Discovery Responder Intemet Protocol Version 6 TCP IPv6 Uninstall Properties Transmission Control Protocol Intemet Protocol The default across diverse interconnected networks 26 Hi Speed Internet User Guide 7 In Internet Protocol Version 4 TCP IPv4 Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automa
5. cking it AP Broadcom 440x 10 100 Integrated Controller This connection uses the following items M 0 Client for Microsoft Networks VirtualBox Bridged Networking Driver M IE QoS Packet Scheduler Si File and Printer Sharing for Microsoft Networks 4 Intemet Protocol Version 6 TCP IPv6 ORS intemet Protocol Version 4 TCP IPv4 amp Link Layer Topology Discovery Mapper 1 0 Driver 4 Link Layer Topology Discovery Responder a ee Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks 22 Hi Speed Internet User Guide 7 In Internet Protocol Version 4 TCP IPv4 Properties select the options Obtain an IP address automatically and Obtain the following DNS servers automatically You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Use the following IP address IP address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred DNS server Alternate DNS server _ Validate settings upon exit 8 Double click OK to return to the list of network peripherals Once this data has been entered your Internet service will work Your configuration is now complete Please restart your computer to te
6. en Configuring a Mailbox Wireless Modem Router 9 5 SECURITY Password for your modem router default You will find a default username and individual password on the label below your modem router that you will need to access the router Wireless network default Your modem router has been configured with a default network name SSID and Your modem router has been configured with a default individual encryption key WPA You will find this information on the label below your modem router You can start using your modem router right away Security Warning In order to protect your computer systems against unauthorized access NorthernTel strongly recommends that you change the encryption key Follow the instructions below to change your password and encryption key Important Record the new password and encryption key under Important Information on this guide If you have to reset your modem router Reset button on right side the password and encryption key will be the default ones on the label below your modem router To reset your modem router you absolutely have to maintain pushed the Reset button during a period of 20 seconds 10 Hi Speed Internet User Guide 1 Select Configuration S3GeMcom 20475 kbps 1025 tps S3GeMcom Enable Wireless SSID SAGEMCOM_190D Network Authentication WPA2 PSK WPAWAPI passphrase jecocccce Click here to display WPA Group Rekey Interval WPA
7. figuration The name of your wireless network SSID Example SSID SAGEMCOM_XXXX The XXXX portion will consist of various letters and numbers Important SSID is not part of the name of your network Your encryption key WPA Example WPA XXXXXXXX The XXXXXXXX portion will be made up of various letters and numbers that you must type exactly as they appear making sure to use upper or lower case letters where indicated Important WPA is not part of your encryption key This information appears on the label underneath your modem router Example of a label HTT SID SAGEMCOM 190D KUCNO U OM a SSID MAC D86CE931190D eiin VE AA AA username admin S N PT1224702 password qhay A MADAME AH OBLA DUA WAO W For the modem corresponding to the above example of a label the name of the wireless network SSID would be SAGEMCOM_190D and the encryption key WPA to connect to this wireless network would be 46J9H5DD If you are not familiar with configuring a wireless network on your computer visit the Technical Support section of our website northerntel ca Follow these steps Under Internet select Troubleshooting Tools and Guides then Connecting to a wireless network Wi Fi 8 Hi Speed Internet User Guide CONFIGURING A MAILBOX To configure your mailbox visit the Technical Support section of our website northerntel ca Follow these steps Under Internet select Troubleshooting Tools and Guides th
8. files 2 In the Control Panel choose the classic view by clicking on the little downwards pointing arrow next to the Control Panel in the address bar at the top and choose All Control Panel Items All Control Panel Items Appearance and Personalization Clock Language and Region Ease of Access Hardware and Sound Network and Internet Programs System and Security User Accounts and Family Safety TAESTE sks Choose homegroup and sharing options 3 Click Network and Sharing Center g gt Control Panel Network and Internet gt Control Panel Home kM Network and Sharing Center View network status and tasks Connect to a network System and Security s Add a wireless device to the network Network and Internet Wireless Modem Router 21 4 Then click Change adapter settings OU gt Control Panel Network and Internet Network and Control Panel Home View your basic network inf Manage wireless networks A Change adapter settings e SUNBLAST Change advanced sharing This computer settings gt View your active networks 5 In Change adapter settings right click the Local Area Connection icon and click Properties G Control Panel Natmad and kamat b Network Conmectone Orare a Dentin ther geteerh Snare regrese tha coemechon Rens 6 In Local Area Connection Properties select Internet Protocol Version 4 TCP IPv4 by double cli
9. ine Microfilter used to connect another phone set to your telephone line Option depending on pack contents requested WIRELESS NETWORK Note Actual data throughput will vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Environmental conditions will adversely affect wireless signal range and throughput 4 Hi Speed Internet User Guide 1 2 CONNECTING YOUR MODEM ROUTER ADSL TECHNOLOGY Phone jack Filet Splitter T ie ii eee eet To ADSL port e ADSL cable Ethernet cable Computer Important note If you are plugging in or adding phones it is very important to have a filter in place with ADSL technology Phone jack ce Filter po S j Coaxial cable Important note The Cable modem must be connected in the 4 port of your wireless modem router Wireless Modem Router 5 2 Maem cele MODEM ROUTER Your modem router comes already preconfigured to allow you to get on the Internet immediately after you have completed step 1 The purpose of this section is to tell you how you can access the modem router to make various changes such as security related ones in Section 5 Follow these steps to change the configuration of your modem router m Start your Internet browser and type in the following address http 192 168 1 1 or http myrouter The setup wiza
10. lowed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 17 7 2 CONFIGURING IN WINDOWS VISTA Please note that the following screens may look different on your computer depending on the display settings selected 1 In Start the Microsoft Windows icon By click Control Panel j Internet Internet Explorer sy E mail Windows Mail eip a r Start Search Pp a a 7 i 7 ant She Ami 2 Double click Network and Sharing Center Mouse S Network and Sharing Center Windows firewall annii Windows Sidebar Properties Pen and input Devices Windows SideShow A People Near Me amp Windows Update 18 Hi Speed Internet User Guide 3 In the menu on the left click Manage network connections tlle o gt Fis i Ser do imtanet Optiors Wireless Modem Router Vie full map File sharing Public folder sharing Printer sharing Media sharng Show me al the files and folders am sharing Show me ell the shared network folders on this computer 19 5 Under the Networking tab select Internet Protocol Version 4 TCP IPv4 by clicking on it once Then click the Properties button File and Printer Sharing for Microsoft Networks Internet Protocol Version 6 TCP IP v6 temet Protocol Version 4 TCP IPy4 M Link Layer Topology Discovery Mapper V O Driver F 4 Link Layer Topology Discovery Responder 6 In Interne
11. mode ADSL Green steady ADSL Up Green blinking ADSL Synchronization in progress or e Down Invalid or unauthorized Internet account or e The Internet account must be configured or e Bridge mode Green steady The Internet account is configured Green blinking Tx Rx traffic Wireless Modem Router 13 p p off 29 LAN x No link detected on the Ethernet port 1 to 4 Green steady Ethernet port has detected a link with 100 Mbps device Green blinking Tx Rx traffic at 100 Mbps WLAN Wi Fi deactivated Green steady Wi Fi activated Green blinking Wi Fi Tx Rx traffic Green steady USB connection available Green blinking USB connection ready in progress ce T WPS deactivated WPS activated Green blinking WPS activation in progress 14 Hi Speed Internet User Guide CONFIGURING TCP IP PROTOCOL The TCP IP protocol must be installed as this step enables you to be identified on the Internet Without this information you will not be able to access the Internet It is therefore important that you make sure that the data you enter is accurate Please refer to the Important Information section of this document Before configuring the IP address make sure that the physical components are working properly The network interface card needs to have been configured and the modem installed in order to do this 7 1 CONFIGURING IN WINDOWS XP Please note that the following screens may look different on yo
12. rd will appear and guide you through the setup process 2 Enter Username and Password User name admin y Password soe bee8 Remember my password core You will find this information on the label below your modem router The default user name is admin Example 253500880 m N U N sons E Na MAC D86CE9311900 WPA 46 J9HS0D OO A username admin password ghay S N PT 1224702000584 WOMAN E 6 Hi Speed Internet User Guide 3 This screen will appear S3GemMcom Sagemcom F ST2704R Description of Icons My Network View the status of users using your modem router Configuration Configure the settings of your wireless network Services Configure the parental and application control options Management Configure your modem router password and access the Advanced menu for your modem router Wireless Modem Router CONNECTING TO A WIRELESS NETWORK WI FI 1 Before you connect to a wireless network make sure that your cable modem is correctly installed and configured your Internet access is working properly when your computer is connected to the router with a physical connection Ethernet cable your computer is equipped with a built in wireless adapter Your wireless adapter is on if necessary On a laptop computer the wireless adapter is turned off by default Refer to your computer s user manual for how to turn it Wi Fi on you have on hand during the con
13. s suggest settings Optimize visual display Hi Speed Internet User Guide 3 Click Network and Sharing Center Ta v P gt Control Panel Network and Internet Control Panel Home A Network and Sharing Center System and Security S View network status and tasks Connect to a network View network computers and devices e Network and Internet ad HomeGroup l Hardware snd Soina Choose homegroup and sharing options Programs DE Internet Options Accounts Change your homepage Manage browser add ons Delete browsing history and cookies Appearance and Akamai NetSession Interface Control P Personalization v Clock Language and Region Ease of Access 4 Then click Change adapter settings 4 ControlPanel Network and Internet Network and Sharing Center View your basic network information and set up connections Control Panel Home View your active networks Change adapter settings Change advanced sharing ae Access type Internet A Identifying settings ace Connections Ethernet Change your networking settings Tga Set up a new connection or network lt 2 Set up a broadband dial up or VPN connection or set up a router or access point ey Troubleshoot problems Diagnose and repair network problems or get troubleshooting information Wireless Modem Router 25 5 In Network Connections right click the Ethernet icon and click Properties Network and Sharing Ce P ry gt Control
14. st your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 23 7 4 CONFIGURING IN WINDOWS 8 Please note that the following screens may look different on your computer depending on the display settings selected 1 Right click the bottom left corner of the screen to bring up the menu or press Ctrl X Click on Control Panel Programs and Features Power Options Event Viewer System Device Manager Disk Management Computer Management Command Prompt Command Prompt Admin Task Manager Control Panel File Explorer Search Run Desktop 2 Inthe Control Panel click on Network and Internet Ome t gt Control Panel 24 Adjust your computer s settings System and Security Review your computer s status Save backup copies of your files with File History Find and fix problems Network and Internet ua View network status and tasks Choose homegroup and sharing options Hardware and Sound View devices and printers Adda device Programs Uninstall a program Get programs v Search Control Panel 2 View by Category Ap Change account type Appearance and Personalization Change desktop background Adjust screen resolution Clock Language and Region Change input methods Change date time or number formats Let Window
15. t Protocol TCP IPv4 Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically vember obi inierinrtelesan papain yor aaasta this Otherwise you need to ask your network administrator for the appropriate IP settngs Obtain an IP address automatically Use the folowing IP address IP address Subnet mask Default gateway Obtain DNS server address automatically Use the following DNS server addresses Preferred ONS server Alternate DNS server 7 Click OK Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 20 Hi Speed Internet User Guide 7 3 CONFIGURING IN WINDOWS 7 Please note that the following screens may look different on your computer depending on the display settings selected 1 Click Start gt Control Panel 8 Windows Live Messenger aK Google Talk ra 0 o Documents a Pictures Safari 1 Music QS Microsoft Office Outlook 2007 Games w Mozilla Firefox Computer W iTunes Control Panel Cal Calculator Devices and Printers wal cine 2 Default Programs Internet Explorer Help and Support A Windows Live Mail CCleaner VirtualBox gt All Programs Search programs and
16. tically Use the following DNS server addresses Preferred DNS server Alternate DNS server _ Validate settings upon exit 8 Double click OK to return to the list of network peripherals Once this data has been entered your Internet service will work Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you followed the previous steps If the problem persists contact Technical Support at 1 800 360 8555 Wireless Modem Router 27 8 CONTACTING US Was this guide not able to answer some of your questions For technical assistance 24 7 call 1 800 360 8555 or visit the Technical Support section of our web site Residential northerntel ca ntL home default_techsupport htm Business northerntel ca business KI IMPORTANT INFORMATION Domain name of your service ntl sympatico ca Outgoing mail server SMTP smtp1 ntl sympatico ca Incoming mail server POP3 pop1 ntl sympatico ca Username Account name Password Email address Settings of your wireless modem router Password modem router Name of your wireless network SSID Encryption key WPA It is your responsibility to keep this information in a secure place for future use 28 Hi Speed Internet User Guide alqy Jawnsuod jsod payAIa1 OOT SuLe UOD zey Jaded uo p zuud LE
17. ur computer depending on the display settings selected 1 Click Start gt Settings gt Control Panel The Network and Dial up Connections shortcut might appear and if so select it and go directly to Step 3 fj Set Program Access and Daks fie Teshiew A Stet Matas 2 Double click Network and Dial up Connections A summary of the connections will appear if you have several types of connections It is not unusual to see an analog modem connection dial up connection and a network connection Local Area Network S fF a Display Folder Options Fonts gt e 2 w Mouse Network and Phone and Dial up Modem Connections Wireless Modem Router 15 3 In Network and Dial up Connections right click the Local Area Connection icon and then click Properties oO Saas Network and Dial up Connections Local Area Connection Type LAN Connection 4 In Local Area Connection Properties in the list of components click once on Internet Protocol TCP IP Then click the Properties button Local Area Connection Properties te ee ee 16 Hi Speed Internet User Guide 5 In Internet Protocol TCP IP Properties select the options Obtain an IP address automatically and Obtain DNS server address automatically 6 Click OK Your configuration is now complete Please restart your computer to test your Internet connection If your Internet connection does not work please check to ensure that you fol
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