User Guide
Contents
1. Not compatible with home security systems wireless messaging and data services fax service DVR Satellite systems or medical alert systems credit card machines IP PBX Phone systems dial up or DSL internet service The Wireless Home Phone Base is designed to provide coverage that is consistent with other AT amp T wireless devices but AT amp T does not represent that the Wireless Home Phone Base will be the equivalent to landline phone service 911 calls are routed based on the wireless network s automatic location technology but you may have to provide your home address to emergency responders AT amp T recommends that you always have an alternative means of accessing 911 service from your home during a power or network outage such as a landline telephone Service provided by AT amp T Mobility 2012 AT amp T Intellectual Property All rights reserved AT amp T the AT amp T logo and all other AT amp T marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies All other marks contained herein are the property of their respective owners Copyright 2012 ZTE CORPORATION All rights reserved No part of this publication may be excerpted reproduced translated or utilized in any form or by any means electronic or mechanical including photocopying and microfilm without the prior written permission of ZTE Corporation The manual is published by ZTE Corporation We reserve the right2. Ports Input Power Battery Charge Voicemail Signal Strength Back up Battery Cover Reserved for AT amp T technical support Service port is designed for diagnostic purposes only and is not intended for customer use Never place a USB based device into the Service port of the device under any circumstances because doing so may damage the device and negate its warranty 2 Getting Started LED Indicators The table below describes possible states for each of the LED indicators Key Icon Status Condition Name ee el ae Signa For MicroCell owners only MicroCell sold separately Getting Started 3 How It Works Wireless Home Phone Base uses the AT amp T cellular network to provide phone service to your corded or cordless home phone s Place it anywhere in your house where you have a wireless signal It does not require the use of ahome phone wall jack like traditional home phone service Wireless Home Phone Base provides many calling services Such as voicemail Caller ID Call Waiting Call Forwarding and 3 way Calling for your corded or cordless home phone s It also includes a back up battery in case of power outage Device Installation Before You Begin Wireless Home Phone Base works exclusively with the AT amp T cellular network and DOES NOT use your home s phone wall jacks Your device should be located e Where you have a strong cellular signal from a cell tower typically near a window
3. Receive TTY characters but transmit by Speaking into the speaker e N 3 HCO mode Transmit TTY characters but receive by listening to the receiver Using Your Device 13 Important Information E911 Service 911 services are Supported just as they are on any wireless device You should expect to provide your home address to the emergency response center responsible for sending first responders e g police medical assistance or fire to your location Power Outages Wireless Home Phone Base has a back up battery with talk time of up to three and a half 3 5 hours depending on environmental factors Please note you ll need a standard corded phone that doesn t require external power to function with the back up battery for all calling including 911 Device Compatibility Wireless Home Phone Base does not support your home security systems fax machines dial up or DSL internet service DVR services medical alert services e g Life Alert or credit card machines The service cannot be used to make 500 700 900 976 O collect operator assisted or dial around calls e 8 1010 XXXX The device does not support data services e g texting multimedia message services MMS and data tethering In Home Wiring Interconnecting to home telephone wiring is not necessary but is possible however it is not recommended unless you possess sufficient knowledge of electrical systems Use with home wiring requires the physic
4. does not answer press the Flash or Talk key to end the connection and return to the first party Note If your phone does not have a Flash or Talk key use the off hook mechanism supported by your phone instead Call Waiting You will hear two tones if someone calls while you are already on a Call To hold the current call and accept the waiting call press the Flash or Talk key You can press the Flash or Talk key anytime to switch back and forth between calls To clear the current call and accept the waiting call enter 1 and press the Flash or Talk key To reject User Busy the waiting call enter O and press the Flash or Talk key 10 Using Your Device Notes Your Wireless Home Phone Base comes with standard three way calling and call waiting Operation of these features will vary depending on your home phone equipment e If your phone does not have a Flash or Talk key then use the off hook mechanism supported by your phone Call Forwarding To forward all calls dial T 2 2 The 10 digit number to which you wish to forward your calls 3 key Example 2171234567890 forwards your calls to the phone number 123 456 7890 Please wait at least three 8 seconds and you hear a confirmation tone for the forwarding to complete before hanging up To un forward calls dial 21 please wait at least three 3 seconds and you hear a confirmation tone for the un forwarding to complete before hanging
5. it will continue to charge the back up battery if still connected to the wall outlet To use the On Off button on your Wireless Home Phone Base press and hold the button for two 2 seconds to turn power off or until the Battery and Signal Strength indicator lights turn off Power light remains on when connected to an AC power source To turn the Wireless Home Phone Base back on press and hold the button for two 2 seconds or until the Battery and Signal Indicator lights turn on AT amp T 3G MicroCell Wireless Home Phone Base can be used with the AT amp T 3G MicroCell when it s within range of the MicroCell signal and the phone number associated with the Wireless Home Phone Base has been added to the MicroCell s approved user list To update your approved user list visit att com 3GMicroCell and click Manage Settings The signal strength indicator on your Wireless Home Phone Base will flash green when connected to the MicroCell TTY Support TTY Text Telephony and TDD Telecommunications Device for the Deaf are supported by the Wireless Home Phone Base In order to use the TTY network you must have a TT Y compatible phone and be in TTY mode Note that most digital wireless devices are TTY compatible Dia 983 889 n to set the TTY mode n O TTY off mode The standard voice speaking mode and listening mode This is the default setting e n 1 TTY full mode Transmit and receive the TTY characters n 2 VCO mode
6. or outside wall e Near an electrical wall outlet Select which phone s you will use with the Wireless Home Phone Base You may connect up to two phones Ifusing an existing phone unplug it from the wall jack 4 Getting Started 1 Install the Back up Battery Remove the lid from the battery compartment Insert the battery connection cable into the battery port Place the back up battery in the battery slot and replace the battery cover During a power failure the back up battery enables voice calling using a standard corded phone that does not require external supplied power Notes The back up battery is intended for backup purposes only and may take approximately five 5 hours to fully charge Charge time may be impacted by environmental factors and the back up battery will stop charging when the ambient temperature Is outside of the temperature range allowed for charging 32 F 131 F Remove the back up battery if the device will be disconnected from AC power for 15 days or more to avoid possible damage 2 Connect the Power Cord Insert the small end of the power cord into the Power Input port on the back of your Wireless Home Phone Base Plug the power cord into an electrical wall outlet that is not controlled by a wall switch Getting Started 5 3 Check the Wireless Signal Raise antenna to an upright position Confirm signal strength light is green for
7. up Note Applicable wireless minute plan rates apply to forwarded calls Using Your Device 11 Helpful Tips Home Answering Machines Use of answering machine systems is not recommended as some systems may not be compatible with AT amp T Wireless Home Phone Base If you choose not to use the voicemail provided by your Wireless Home Phone Base you can use your home answering machine by plugging it into the Phone 2 port on the back of your Wireless Home Phone Base Then set your answering machine to pick up calls in fewer rings than the voicemail service which is set to five 5 rings as a default Adjusting Volume Use your home phone s volume adjustment if available Alternately the volume of the Wireless Home Phone Base can be adjusted if necessary While on a call press or to enter Volume Setting Mode Press to decrease volume Press to increase volume To exit Volume Setting Mode press any other key or wait five 5 seconds Notes Four volume levels are available level 1 to level 4 the default Setting is the highest at level 4 Your home phone s may have a separate volume level setting function that is independent of the Wireless Home Phone Base 12 Using Your Device Powering On Off The On Off button is used to turn your Wireless Home Phone Base off when still connected to the power supply When powered off the Wireless Home Phone Base will no longer send or receive calls but
8. 0500 16 Frequently Asked Questions Can use my Wireless Home Phone Base internationally No Use is limited to the United States Puerto Rico U S Virgin Islands Guam and Northern Mariana Islands What is the warranty on the Wireless Home Phone Base AT amp T Wireless Home Phone Base has a 12 month limited warranty For details see page 28 can t make or receive calls with my Wireless Home Phone Base service What should do Please follow the troubleshooting steps in this User Guide If further assistance is required call 1 800 331 0500 Frequently Asked Questions 17 Troubleshooting Problem Possible Solution No dial tone e Make sure there is AC power to the Wireless Home Phone Base Do not connect to an AC outlet controlled by a wall switch e Move the device to an area with sufficient network signal Green or Yellow Signal Indicator light Make sure your home telephone equipment has power and is connected properly to the Wireless Home Phone Base e Check that the Signal Indicator light is illumi nated If not make sure the On Off button on the back of the device is On press and hold until the Signal Indicator light illuminates No caller ID Like all wireless services only the calling name number is displayed with Caller ID Your home phone equipment may support the display of names stored in its contacts memory Battery LED e Make sure the back up battery connector is
9. al disconnection from other services including the landline coming into your home Use of a qualified licensed electrician is highly recommended Improper installation may result in phone equipment damage or even a fire 14 Important Information Frequently Asked Questions What kind of phone do need to work with the Wireless Home Phone Base Most standard touch tone phones may be used Rotary phones are not supported Cordless phone systems provide the most flexibility and allow you to easily place additional handsets throughout your home Cordless phone systems still need to be plugged into a power outlet During a power outage a standard corded phone which doesn t require electrical power is recommended How do install my Wireless Home Phone Base Please see your Quick Start for the most common installation methods Other helpful information e Installation near a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice quality e Ifthe Wireless Home Phone Base signal strength indicator does not display high signal strength Green or voice quality is unacceptable you may need to relocate the device to another part of the home with a stronger wireless signal Will my Wireless Home Phone Base work in areas with no or low wireless signal strength A strong wireless signal Green is recommended for optimal performance A moderate signal Yellow may be suf
10. ce only over the AT amp T cellular network Your AT amp T Wireless Home Phone Base does not support rotary or pulse dialing phones Details on using voicemail and transferring a landline phone number can be found below and on the following pages Voicemail Your Wireless Home Phone Base comes with standard wireless voicemail Follow the steps below to setup and use your voicemail Setup Dial 1 on any home phone connected to the Wireless Home Phone Base and wait four 4 seconds to connect to your AT amp T wireless 8 Getting Started voicemail Simply follow the voice prompts to complete setup To enable remote voicemail retrieval and for added security be sure to create a password during setup Message Waiting There are two indicators for a new message waiting 1 the voicemail icon and 2 an intermittent dial tone The voicemail icon QO on your Wireless Home Phone Base flashes when a voicemail message is waiting You will also hear an intermittent dial tone on any connected phone handset before placing a call Retrieving Messages To retrieve voice messages dial 1 on any home phone connected to the Wireless Home Phone Base and wait four 4 seconds to connect to your AT amp T wireless voicemail box Simply follow the voice prompts to listen to and manage your messages Alternately you may dial your 10 digit home phone number to access your voicemail box Remote Retrieval To retrieve voicemail messages from a ph
11. cts being processed Even if your terminal is in idle state it still transmits radio frequency RF energy Do not touch the antenna while calling Keep the antenna free from obstructions and position the antenna straight up This will ensure best call quality Please put the device in a safe place The device may cause injury if used as a toy by children Do not put other things on the terminal to avoid overheating 24 Safety Instructions Please use original accessories or accessories that are approved by vendor Using any unapproved accessories may affect your device s performance damage your terminal or even cause danger to you and violate related national regulations about telecom terminals e Because the device can produce an electromagnetic field do not place It near magnetic items such as computer disks Do not expose the device to direct sunlight or store it in hot areas High temperatures can shorten the life of electronic devices e Prevent liquids from leaking into the device Donot attempt to disassemble the device by yourself Non expert handling of the device may cause bodily injury or device damage Do not install or remove the SIM card when the power is on Safety Instructions 25 Radio Frequency RF Energy This device meets the government s requirements for exposure to radio waves This device is designed and manufactured not to exceed the emission limits for exposure to radio
12. e 1 year from the date of sale of the Product to you provided that you are the original end user purchaser of the Product and provided that your purchase was made from a supplier authorized by the Seller Transfer or resale of a Product will automatically terminate warranty coverage with respect to that Product This limited warranty Is not transferable to any third party including but not limited to any subsequent purchaser or owner of the Product This limited warranty Is applicable only to end users in the United States This product or phone is warrantied for 12 months from date of purchase For warranty service information please call ZTE service number 877 817 1759 toll free The manufacturer s website http www zteusa com is also available for assistance This warranty only applies if the product has been used in accordance with the manufacturer s instructions under normal use and with reasonable care What this warranty does not cover a Defects or damages resulting from the misuse of this product b Defects or damages from abnormal use abnormal conditions improper storage exposure to moisture dampness or corrosive environments unauthorized modifications unauthorized repair neglect rough handling abuse accident alteration improper installation incorrect voltage application food or liquid spoilage acts of God c Normal wear and tear d Ifthe Product has been opened modified or repai
13. ficient If you do not see a green light you may want to choose an alternate location Does the Wireless Home Phone Base support data or text messaging No only voice services are supported Frequently Asked Questions 15 Why don t I see the name of the caller on caller ID The Wireless Home Phone Base only supports calling number identification However contact names stored on your home phone equipment may display for incoming calls Do need broadband Internet service for the Wireless Home Phone Base to work No the service is provided through the AT amp T wireless network Can move my Wireless Home Phone Base and use it in another location Yes your device can be moved to another location however device should be used in a location where AT amp T is authorized to provide wireless service If your device is used while on other carrier networks AT amp T s off net usage restrictions apply Please see section 4 5 of your Wireless Customer Agreement for details When I dial a seven digit number using the Wireless Home Phone Base get a message that the number cannot be completed as dialed Does the Wireless Home Phone Base support seven digit dialing Wireless Home Phone Base requires 10 digit dialing for domestic calls in most areas Can make international calls with my Wireless Home Phone Base Yes To add international calling to your account please call 611 from your connected phone or 1 800 331
14. frequency RF energy set by the Federal Communications Commission of the U S Government The exposure standard for wireless mobile devices employs a unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6 W kg While there may be differences between the SAR levels of various devices and at various positions they all meet the government requirement The FCC has granted an Equipment Authorization for this device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this device is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet ea fccid after searching FCC ID Q78 WF720 Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network In general the closer you are to a wireless base station antenna the lower the power output 26 Radio Frequency RF Energy FCC Compliance This device complies with part 15 of the FCC Rules Operation is subject to the condition that this device does n
15. g Possible Solution The Wireless Home Phone Base does not support this functionality with your home phone equipment The Wireless Home Phone Base has a dedicated Message Waiting indicator light and will flash when you have a new voice message you will also hear an intermittent dial tone when you pick up your handset e You will hear an intermittent dial tone when you have a new voicemail message waiting Dial 1 from your home phone equipment connected to the Wireless Home Phone Base to review your voice messages Ifyou recently transferred your landline number you will continue to receive incoming calls on your previous service until the transfer is complete To check transfer status visit www att com port e Make sure your Wireless Home Phone Base is NOT connected to your in home phone wiring Make sure your home phone is powered on and connected to the Wireless Home Phone Base Your Wireless Home Phone Base number may be set to Call Forward Dial 21 to un forward calls 21 Problem Possible Solution My answering e Set your answering machine settings to pick machine won t up calls before network voicemail which is pick up calls approximately five 5 rings e Alternately the network voicemail setting can be increased dial 1 to access the voicemail platform and follow the prompts to increase the number of rings To remove network voicemail from your account ca
16. is Off firmly connected to the battery port slot Only the Press and hold the Power button on the Power LED is back of the Wireless Home Phone Base for illuminated two 2 seconds until the Battery and Signal Strength indicator lights turn on 18 Troubleshooting Problem Possible Solution Poor voice e Install using the telephone cable included with quality the Wireless Home Phone Base Make sure the external antenna is installed and securely fastened Move the Wireless Home Phone Base to a different area of the home e Locate the device in an area with maximum wireless signal strength Green Signal Indicator Make sure all connections are firmly in place e Make sure the antenna is in a vertical position and increase the distance away from other electronic devices and the Wireless Home Phone Base including cordless base stations Wi Fi routers and cell phones Move the Wireless Home Phone Base near a window with a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal Make sure the home phone that is connected to the Wireless Home Phone Base is of good quality and in good working order e Voice quality may degrade with a low battery charge Red when operating with back up battery Connect to an AC power source to recharge when power is available Troubleshooting 19 Problem Signal strength indicator is blinking Green Red signal s
17. ll AT amp T Customer Care by dialing 611 or 800 331 0500 Iheara constant Hang up your home phone to restore dial low frequency tone tone not dial tone when try to place a call ee Troubleshooting Specifications Dimensions WxDxH 6 3 W x 4 37 D x 1 05 H 14 11 oz including back up battery Back up Battery 1 500 mAh Talk time 3 5 hours GSM 1 5 hours WCDMA Note The value of the talk time or standby time varies with the actual environment Specifications 23 Safety Instructions Keep the device and the external antenna at least eight 8 inches from people e During a thunderstorm disconnect the external power supply and do not use the device e Some electronic devices are susceptible to electromagnetic interference sent by devices that may not be adequately shielded For best performance position the Wireless Home Phone Base as far from these types of devices TV sets radios and other automated office equipment as possible so as to avoid possible electromagnetic interference e Do not use the device in hospitals Do not use the device on board aircraft e Operating of the device may interfere with medical devices like hearing aids and pacemakers Consult a physician or the manufacturer of the medical device before using Be aware of usage limitations when using the device at places such as oil warehouses or chemical factories where there are explosive gases or explosive produ
18. one not connected to the Wireless Home Phone Base dial the number associated with your Wireless Home Phone Base service When voicemail picks up press You will then be prompted to enter your password Simply follow the prompts to listen to and manage your voicemail messages Transferring a Phone Number Transferring a landline phone number to your Wireless Home Phone Base can take five 5 days or more Outgoing calls can be made immediately using your Wireless Home Phone Base however incoming calls will continue through your old service until the transfer is complete It is recommended that a phone be kept connected to your existing home wiring or prior service to continue to receive incoming calls until the transfer is complete To check the status of your transfer visit www att com port Getting Started 9 Using Your Device Calling Making Calls Using a phone connected to your Wireless Home Phone Base place and receive calls as you normally would The Wireless Home Phone Base supports both cordless and corded phone dialing methods Note You will need to dial 10 digits even for local numbers Three Way Calling While on an existing call press the Flash or Talk key on your phone to put the first party on hold When you hear a dial tone dial the second parties number wait up to four 4 seconds When the second party answers press the Flash or Talk key again to complete the three way connection If the second party
19. one number or fax number e Model e IMEI Look for the 15 digit IMEI behind the back up battery of the device Complete description of the problem e Transportation prepaid Other Warranty Programs You may have other warranty programs with your purchase such as warranty exchange If so please refer to equipment package or the original point of sale 30 Warranty Notes 3l Notes 32
20. optimal performance Yellow indicates a moderate signal and may be sufficient Signal Strength Note If you do not see a green light strong signal you may want to choose an alternate Installation location 6 Getting Started 4 Connect the Device to a Phone 1 Unplug your phone 2 Plug your phone into the from your home s Phone 1 port on the Wireless phone wall jack Home Phone Base using your existing phone cable or included phone cable a IMPORTANT DO NOT plug the Wireless Home Phone Base into your home s phone wall jack Note The Phone 2 port can be used to connect an additional phone or answering machine This port uses the same telephone number as the Phone 1 port 25 Getting Started 7 5 Place a Test Call Place a test call from your connected home phone Make sure to use 10 digit dialing even for local calls Useful Tips Dial I to set up and access your voicemail Be sure to create a password for security and remote access Use of answering machine systems Is not recommended Transferring a landline phone number can take five 5 days or more Outgoing calls can be made immediately while incoming calls will continue through your old service until the transfer is complete Check status at www att com port Your AT amp T Wireless Home Phone Base does not support incoming or outgoing fax service Your AT amp T Wireless Home Phone Base supports voi
21. ot cause harmful interference Caution Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Compliance 27 Warranty ZTE offers you a limited warranty that the enclosed subscriber unit and its enclosed accessories will be free from defects In material and workmanship for a period that expires on
22. red by anyone other than a warranty service center or if it is repaired using unauthorized spare parts e If the serial number or mobile accessory date code has been removed erased defaced altered or are illegible in any way subject to sole judgment of ZTE 28 Warranty LIMITED WARRANTY TO THE EXTENT PERMITTED BY APPLICABLE LAW THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST ZTE AND ZTE S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT HOWEVER THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL STATUTORY RIGHTS UNDER THE APPLICABLE NATIONAL LAWS TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA FORANY LOSS OF PROFIT LOSS OF USE OF PRODUCTS OR FUNCTIONALITY LOSS OF BUSINESS LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT INCREASED COSTS OR EXPENSES OR FORANY INDIRECT OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL DESIGN AND WORKMANSHIP Warranty 29 How to Get Warranty Service To obtain warranty service please call 877 817 1759 Please have the following information available when you send the device in for repair Avalid Proof of Purchase e Return address Daytime ph
23. to make modifications on print errors or update specifications without prior notice Version No V1 0 Edition Time April 2012 Manual No 081704100043 Welcome to AT amp T Thank you for purchasing an AT amp T Wireless Home Phone Base To get the most from your new device check out our interactive tutorials at att com tutorials Please select Manufacturer AT amp T and Model Wireless Home Phone WF 720 from the drop down menus Welcome Contents Getting Startet een 1 IE E E E ee re oo O 1 GEA O KNOW TOUN DEVIC ee 2 FOW EN OR ee ee Nee 4 SIC SSS AUN Osa rada 4 A 8 Transierring a Phone Number 9 Usine Your DC Seca ccc acetates aa ptt en 10 Ne user 10 FAS OTN ID ee 12 Important Ihformation an nse au 14 A A 14 PO nato ae 14 Devics con a D ernannten 14 Mamat a ee ee nen 14 Frequently Asked Questions eeeeeeenennnenen 15 Troubleshooting A 18 SPEEHICAEONS ae ee rec 23 Safety IASENUECEIONS nun ae 24 Radio Frequency RF Energy 26 FECICOMPIANOS nee 27 o EEA es 28 HOW TO Get Waranty SSIVICS anne 30 oer Waranty One 30 MO hoc ane ee ee 31 Contents ill Getting Started In the Box The package should contain the following items AT amp T Wireless Home Phone Base E Phone Cable Optional Back up Battery Power Cord Also Included Quick Start Quick Start User Guide Getting Started Getting to Know Your Device On Off Service Antenna Port Telephone Power
24. trength indicator Flashing Red signal strength indicator Can t connect tomy 3G MicroCell signal strength indicator is not flashing Green SIM Card doesn t work in my mobile device 20 Possible Solution The Wireless Home Phone Base is connected to a 3G MicroCell and is operating properly e Make sure the external antenna is installed and securely fastened e Move your device to another area of the home with a strong wireless signal e SIM is missing or not installed properly 1 Remove the battery cover and back up battery 2 Locate the SIM card slot and insert the SIM card into the slot until secure The SIM card will click and lock in place when properly installed in the correct orientation e SIM card may be invalid or damaged and need to be replaced Add the phone number associated with your Wireless Home Phone Base to your 3G MicroCell Approved User List Power cycle your 3G MicroCell as well as your Wireless Home Phone Base Make sure the Wireless Home Phone Base is within range of the 3G MicroCell The SIM card provided with your Wireless Home Phone Base is intended for use only in your specific Wireless Home Phone Base and can not be used in a mobile handset Troubleshooting Problem Message Waiting indicator on my home phone equipment doesn t light I hear an intermittent dial tone My phone doesn t ring when a call comes in Troubleshootin
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