KONNECT™ Business Phones User Guide
Contents
1. 2003 2010 Aksys Networks Inc Figure 12 Feature Key Settings 5 5 2 To Print a Feature Key Label 1 Click Feature Keys on the main menu bar The Feature Key Settings screen will appear 2 Inthe Paper Label field enter the text that you wish to print for each key s paper label 3 Click the Design Paper Label button March 11 2010 Aksys Networks Inc All Rights Reserved 18 KONNECT Business Phones User Guide UG 0001 00 00 The Paper Label Entries screen will appear 4 Click on Apply a Template at the top of the screen to select a predefined color template or click on the Style button for each feature key to define your own color 5 Click the Generate Paper Label and Save My Design button A PDF with the labels you entered will appear If you created a new template it will now be available for other KONNECT Users on your phone system to use when creating their labels 6 Usethe print function in your PDF reader to print your label When a print dialog box appears click Print In order for the label to print correctly you may need to ensure all scaling or sizing options are not selected in the print dialog box Login Administrator NETWORKS Robert Lieman x234 Feature Key Labels Generate Paper Label and Save as a Compa pi g pany Save My Design Template Apply a Template 1 Intercom 2 Intercom INTERCOM Tourigny Speed Dial Extension Jesse Unprogrammed Unprogrammed2. 2010 Aksy Figure 16 My Extension March 11 2010 Aksys Networks Inc All Rights Reserved 22 KONNECT Business Phones User Guide UG 0001 00 00 5 6 4 Managing Phone Lines 600L only If you re using 600L model you can view the status of the phone line attached to your phone by going to the Phone Lines page Login Administrator NETWORKS Jose x1020 Phone Line Settings My Phone Line Landline Cable Unplugged Figure 17 Phone Line Settings 5 6 5 Understanding Phone Line Status Types Available A phone line available for use The phone line is not available for use because either the phone it is Not Available attached to is turned off or there is no network connection to this phone Cable Unplugged No phone line is connected In Use Phone line is in use by a KONNECT phone system user The phone line was first in use by a KONNECT phone system user and it is Extension In Use now also in use by a phone that is in parallel on the line For example if there are other analog phones on the same line they could still be in use Phone line is not in use by any KONNECT phone system users but the yee use esi su phone line is in use by a phone that is in parallel on the line eg a fax machine in parallel on the line 5 6 6 To Update Your Phone Line 1 Click Phone Lines on the main menu bar The Phone Line Settings screen will appear 2 Underthe
3. G 711u and G 711a are better quality than G 729AB but require more network bandwidth Often there is concern over bandwidth on the WAN so G 729AB should be specified ahead of G 711u or G 711a If another application on your network is using the default RTP starting port then you will need to enter an alternate starting RTP port on all your phones in the UDP RTP Starting Port field that is otherwise unused Click the Update button to save settings Aksys Networks Inc All Rights Reserved 27 KONNECT Business Phones User Guide NETWORKS March 11 2010 Media Settings Update Ringer Settings Update Figure 22 Media Settings Aksys Networks Inc All Rights Reserved Login Administrator Robert Lieman x234 UG 0001 00 00 28 KONNECT Business Phones User Guide UG 0001 00 00 6 Power Requirements 6 1 Power Adapter The KONNECT Office Phone System includes a power adapter for user in North America Your KONNECT phone can be used in other markets but will require a power adapter suited for each market Your adapter must be a Class II power supply and provide the power to the phone as specified below e 36V 48V DC e 150mA 6 2 Power over Ethernet 600 only The 600 model phone can support Power over Ethernet PoE using the standard 802 3af specification instead of using the provided power adapter Please note that model 600L does not support Power over Ether
4. Operating Mode is maintained by your system administrator So do not change this unless you re instructed to do so March 11 2010 Aksys Networks Inc All Rights Reserved 25 KONNECT Business Phones User Guide UG 0001 00 00 3 To be able to send voicemails as emails enter the full domain name or IP address of the mail server SMTP in the Outgoing Email SMTP field 4 You can specify the port number your SMTP server is using by appending a colon and the port number to the SMTP server e g smtp server com 587 5 f your SMTP server requires authentication check Authentication Required checkbox and then enter your username and password 6 To set the time on the phone s display based on the time on a server enter the domain name or IP address of the server in the Time Server NTP field The recommended entry is pool ntp org 7 Specify an offset in hours to the time displayed on phones in the GMT Offset hours field If you are currently in an area using Daylight Savings Time please select the time zone one hour to the east from your actual location 8 If advised to do so select the TFTP Auto Discovery Enabled checkbox When a phone is first setup it can check a local server for configuration information Normally you will only check this item if you have been advised to do so by your installer and or service provider 9 Click the Update button to save the settings NETWORKS System Settings U
5. The Directory Settings screen will appear 2 Above the list of directory contacts click Add The Directory Settings Contact Details screen will appear In the screen that appears enter the contact name in the Name field 4 Enter a description for the contact in the Description field There can multiple numbers for each contact each consisting of a Description and Number Enter the contact phone number in the Phone Number field 6 Click the Update button The Directory Settings screen will appear Select a name from the directory list to delete or update the contact 99 p Login Administrator NETWORKS Robert Lieman x234 Directory Settings add Acme Trucking Dentist Office Grove Courier McKenzie Family Add Figure 10 Directory Settings March 11 2010 Aksys Networks Inc All Rights Reserved 16 KONNECT Business Phones User Guide UG 0001 00 00 gin Administrator NETWORKS Robert Lieman x234 Directory Settings Update G Delete Acme Trucking Name Acme Trucking Grove Courier Dispatch 1800 555 1234 McKenzie Family Accounting 1 800 555 5678 Sales 1 800 555 8888 Update G Delete Figure 11 Directory Settings Contact Details 5 5 Feature Key Settings The 14 feature keys can be customized to your preferences When you pick up the handset or press the speaker key the phone will use the bottom feature key first and will try the next
6. 6 3 To Manage Settings for Your Voicemail If you decide to use your local voicemail function you can manage the settings by the following steps 1 Click Extensions on the main menu bar The Extensions screen will appear 2 Click your extension number under the My Extension heading The My Extension screen will appear Click the Enable Voicemail box to turn Voicemail on or off on your phone To be able to listen to voicemail messages on your phone select the Store Voicemail on Phone checkbox 5 Click on the Require Voicemail Password checkbox to force password entry to access your voicemail on the phone 6 If this phone is part of any Group Extensions click on the Take Voicemail for Group Extensions checkbox to have this phone take all voicemail for those Group Extensions Callers will hear your Personal Greeting instead of the Group Extension Greeting 7 To have voicemail messages sent to your email account do the following o Enter an email address in the Email Address fie o Select the Send Voicemail to email checkbox 8 Inthe Voicemail Settings section you can adjust the delay before the voicemail picks up and the maximum length for each voicemail message 9 Click the Update button to save settings qj Login Administrator NETWORKS Jose x1020 My Extension Local Voicemail Ks B a lt e a im m ok 3 2003
7. E l Unprogrammed x M Prone Line E Generate Paper Label and g Save as a Company Save My Design Template Copyright 2003 2010 Aksys Networks Inc Figure 13 Paper Label Entries March 11 2010 Aksys Networks Inc All Rights Reserved 19 KONNECT Business Phones User Guide UG 0001 00 00 4 2 3 4 5 e INTERCOM INTERCOM Note If your labels are too large or too small when printed make sure that the program you re printing the PDF file from has Page Scaling set to None or Disabled as the PDF file is exactly 8 5 x 11 in size Do Not Disturb Martin Jeremy Mike Tourigny KONNECT Line VoIP 2 Line 2 Line 1 Figure 14 Paper Labels PDF 5 6 Managing Extensions Extensions can be viewed from the Extensions screen Each extension number must be different within your phone system i e you cannot use the same extension number twice You may not change the name of your extension and extension number unless you re instructed to do so by your system administrator The name and number show on the screen of other phones in your system when you call them The name and extension number do not show when you call landline numbers The comment field is optional and shows only on the web pages March 11 2010 Aksys Networks Inc All Rights Reserved 20 KONNECT Business Phones User Guide UG 0001 00 00 Login Administrator NETWORKS Jose x1020 Extensions My Extens
8. My Phone Line heading click your phone line The My Phone Line screen will appear 3 Entertext to describe your phone line in the Name field This is the name that is displayed on phones display s when a call comes in on this line You may usea descriptive name like Main Line or Line 2 or Jane s Line 4 Ensure the check box shows that the line is enabled if you are going to use this phone line 5 Select one of the following types from the Sharing dropdown list to control who uses this phone line o Private only your phone March 11 2010 Aksys Networks Inc All Rights Reserved 23 KONNECT Business Phones User Guide UG 0001 00 00 6 If you set the line status to Private you have the option of recording a separate Line Greeting for your voicemail This greeting can be used for a home extension phone so that calls to the landline get the Line Greeting message eg the home voicemail while the Personal Greeting for the phone will be heard by callers from other KONNECT phones who dial the extension directly o Asterisk FXO acts as an FXO trunk for your server so other users can also use it Click the Update button to save settings Login Administrator NETWORKS Jose x1020 My Phone Line Settings Landline a Cable Unplugged Private E T Enable Voicemail for this Phone Line anaes rable rene ne sas Gehen T ENNN J ES ad Update Figure 18 My
9. can accept or place other calls You cannot end a conference call while it is on hold e To release conference calls from hold press the Release key 4 11 Paging Extensions The Intercom key allows you to page other extensions When another extension is paged a tone sounds on his her phone and immediately thereafter you can begin announcing to the paged party The paged party doesn t do anything to accept the page 4 11 1 To Page a Single Extension e Press an Intercom feature key e Enter the extension number you wish to page e Press the Page soft key Or March 11 2010 Aksys Networks Inc All Rights Reserved 10 KONNECT Business Phones User Guide UG 0001 00 00 e Enter the extension number you wish to page e Press an Intercom feature key and hold it down for two seconds 4 11 2 To Page All Extensions e Press an Intercom feature key e Press the Page All soft key Or e Press an Intercom feature key and hold it down for two seconds 4 12 Using the Speakerphone or a Headset When the phone s handset is in the cradle the phone is in hands free mode The default option for hands free mode is speakerphone which sends the audio for the call through the hands free speaker with the hands free microphone detecting your voice The Speaker Headset key can be used to toggle between speakerphone and headset options for hands free mode an icon on the screen will display which option is active Lifting the handset ou
10. interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorientor relocate the receiving antenna e Increase the separation between the equipment and receiver e Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help 10 1 2 Modification In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Aksys Networks Inc could void the user s authority to operate the equipment 10 2 Industry Canada ICES 003 This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada 10 3 Industry Canada CS 03 600L only This product meets the applicable Industry Canada technical specifications Le pr sent materiel est conforme aux specifications techniques applicables d Industrie Canada 10 3 1 Ringer Equivalence Number REN The Ringer Equivalence Number REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The
11. key up the list if that line assigned to that key is busy If you place a speed dial key at the bottom of the list the phone will automatically dial it when you pick up the handset You can select other lines or buttons before or after you pick up the handset Feature Key Functions Used for calling and transferring calls to and from other users on your KONNECT Intercom Office Phone System A landline connection to your phone system This line can be plugged into this Phone Line phone another KONNECT phone or your server Turns off your ringer Your message waiting light will flash during inbound calls and Dee Bitur you will see the inbound call on the display but there will be no ringing tone Speed Dial Speed dial to other KONNECT users on your system Choose the user from the Extension drop down menu list Speed dial to any external number Enter the number as you would dial it from your phone and then choose to use a VoIP account to make the call or choose Dial to use the first available landline Speed Dial General VolP Account A VolP calling service configured to work on your phone March 11 2010 Aksys Networks Inc All Rights Reserved 17 KONNECT Business Phones User Guide UG 0001 00 00 5 5 1 To Configure a Feature Key 1 Click Feature Keys on the main menu bar The Feature Key Settings screen will appear 2 Nextto the number corresponding with the
12. termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five L indice d quivalence de la sonnerie IES sert indiquer le nombre maximal de terminaux qui peuvent tre raccord s une interface t l phonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs la seule condition que la somme d indices d quivalence de la sonnerie de tous les dispositifs n exc de pas 5 March 11 2010 Aksys Networks Inc All Rights Reserved 34 KONNECT Business Phones User Guide UG 0001 00 00 Document Revision Record Date Rev Reason for Change March 11 2010 00 Document Creation 2010 Aksys Networks Inc All Rights Reserved Aksys Aksys Networks KONNECT and the Aksys Networks Logo are trademarks of Aksys Networks Inc All trademarks identified by and are registered trademarks or trademarks respectively of Aksys Networks Inc All other trademarks are the property of their respective owners The information provided in these documents is subject to change without notice The configurations technical data and recommendations provided in these documents are believed to be accurate and dependable but are presented without express or implied warranty March 11 2010 Aksys Networks Inc All Rights Reserved 35
13. unless you are on another call or in Do Not Disturb mode And e a flashing ringing indicator And e a flashing LED indicator next to the incoming call line The display will show the caller s name and number if available And e the phone display will show the name and number of the caller and a bar in the middle of the screen saying Incoming 4 4 1 To Answer an Incoming Call e liftthe handset out of the cradle Or e press the Answer soft key Or e press the Speaker Headset key Or e press the feature key whose indicator light is flashing 4 4 2 To Answer an Incoming Call While on Another Call e Press the Answer soft key The current call in progress will be placed on hold when you answer the new call e Tosend the incoming call directly to voicemail press the Voicemail soft key If you do nothing then eventually the call will be answered by your voicemail if so configured e Press the Ignore soft key to both hide the call from you and leave it ringing for the caller If Ignored the call will not timeout to voicemail 4 5 Ending a Call A call can be ended by any of the following methods e place the handset in the cradle Or e press the Release key Or e press the Speaker Headset key if using hands free mode 4 6 Transferring a Call Your phone supports two types of transfers e Attended transfers allow you to talk to the third party before you transfer the call to him her e Blind transfers al
14. 3 Managing Cd nre RR 15 5 4 Managing Contacts in the Directory ee eeee seen ee esee eerte enne ento en nest tn stan Pese tns s sn Pese sans ense sata sss sn ossis seen sese sa seen sesta seu 16 5 4 1 To Add a Contact to the Directory ccccccecssscescecssecseeeecsaeceeeeecaecseeeecsaeceseeecsaecseeescaueceeeeesaueceeeeseseecseesseaeeceaeeeeneesea 16 LS NEBI DIICA EQ rf 17 55 1 To Configure Feature Key ener hi Aimer aste REL man tienne milan de uir eu eR vae ER Rc ER eT oed eue usd 18 March 11 2010 Aksys Networks Inc All Rights Reserved Il KONNECT Business Phones User Guide UG 0001 00 00 552 WoilPrinta Feature Key Label oet od vet eter e Eee ge ve EN eaa cU e Eee o E eR eve EE A EAE EENE Arriaran 18 56 Managing EXTENSIONS e cessiccsseccesecsececssiceiess dense tusceusacvsane desea svgucssauesshesdeceveusenssscucsdstecsactsuvecsudadvusueussueveoesdsdessvsasesstvededsseds 20 5 6 1 Understanding Extension TypPe S ccscccssccsssccsssecsssceessecsssseesseceesesseeceeeeeesseceaeeseseecseeeeeseeceaeeeceeeecsaeceeeeecsaeceeeeecsaeeeea 21 5 6 2 Understanding Status Types irre etri one Ur pua cope xiv cbr epa e EB e e Ee E ERR SURE TREE sent nas GER HERR MAR EXE EINE LOBRTXVE SERE EA RATE ex a UA 21 5 6 3 To Manage Settings for Your Voicemail ccccssecessceeccecssecesscecssecseceecaecesce
15. EDISEUED iicet oen sie danses ERE RR Ro ERR ERE caca ons suvessdactasseuasebeussaceusiis 3 4 3 VOIP AGCOUN e T 3 4 4 Speed Dial Extension iii 3 45 Spe ed Dial Gerieral n eeir vests ante cha snascoeetans e Dan shuns RR e pF SUE AE ELERET ER e YR URN Te 3456 PROMOMLING sis sccesncevssedacscadscvcavesveacdeesd becves vescdevsacdsancawsSedassscisedessei a aaa EXER RR EHE AREE ERR EE R 3 5 Utilizing Other Keys tetro eret rupe uo ce xp ne esse SNR oven ees Ee en SEE boe ape re aed 3 5 1 Release Key eri n etes et er ee EEEE Orbe en te eR tente Fee eres S TEE EE 3 5 2 Hold Keyrir den nens ententes tienne tente une 3 5 3 ada BP 354 Mol tie Keys ise is eerte ettet vetita eene beta ie iret avene ie erede ES 4 Using Your Phone ins dns ie en sa qe sea eU v RUE PE EE NN OUR CARNEM A IIIcle e 2 1 To Place a Calli ect eie nt tit te ete ts 4 12 To Call an lEXtO SION sav covers acide e tet cerebro ciet uei Fes a o veo te D Er vv D tee 42 Using Redial sssrinin soyasi EHE TRES 4 3 Using Speed ur 4 4 AnsWering 4 4 1 To Answer an Incoming Call ire 4 4 2 To Answer an Incoming Call While on Another Call SEEN SII s go eec 4 6 Transferring a Call ere 4 7 Placing a Call on Hl sisscccscssccccsc
16. KONNECT KONNECT Business Phones User Guide UG 0001 00 00 Abstract User guide for KONNECT Business Phones 600 and 600L AKSYS we make voice simple KONNECT Business Phones User Guide Table of Contents 1 Introd ctiOnh i iosiieos cei nan mnn Eon n Yon En nn vea earn N UR ERAN ERNE MERE VRNERVAREMNE RAE TENERA EREE JEMEN I UII TM co vedicce cecscescetetcuacedeucaisectvacauces A 1 1 1 Maj r E SE VAUT ER ranan aN EEEE A Aa a EEEN E AEAEE ENY 1 1 2 Calling Features cer Rates Ssscessdusd edezacubtanstend suvasteserastabonesasnadsesdeukseeedcensd LES OtherEeatures iier ra EE a een tn ee EAE ir NaN Ereet 2 Installing Your Phone IET 2 1 To Network a PC Through Your Phone ssessssssssssssessesssesessseseeeseesseesonsseeseesseeeessessensenssense 3 Getting to Know Your Phone sssssssssssssssesssessoosssoosssscesssesecesessoosssscessssseesse 3 1 Overview of Key FUNCHONS sicssiiecdcseccscicsccsecccecccssindesncccscecesesideccssnacesececdessceucdedetcendcecceesssuss 3 2 Understanding Physical Connections sn 3 3 Navigating Your Phone Screen eeeee esee sente esee eee en ener n neenon ten nes atas senses sa seen nee a tassa 3 31 SOPEK OVS Mc 3 3 2 Navigation K YS 552286 EREA 3 4 Utilizing Feature Keys visa cccccsccssecssaesssescascnscsescsecsorssnessecstaesocescaesdasecaesssvedsessesstenssensdsscaesiases 3 4 1 IGOR COMM Ms 3 4 2 DoNO
17. NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 9 4 Support amp Service Agreements If you purchased your product from an Aksys Networks Authorized Reseller contact the Authorized Reseller for information about support and service agreements applicable to your product For information on Aksys Networks products and support go to the Aksys Networks web site www aksysnetworks com March 11 2010 Aksys Networks Inc All Rights Reserved 32 KONNECT Business Phones User Guide UG 0001 00 00 9 5 Limitation of Liability TO THE FULL EXTENT ALLOWED BY LAW AKSYS NETWORKS EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF AKSYS NETWORKS OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT AKSYS NETWORKS OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE 9 6 Discla
18. Phone Line 600L only 5 7 Managing VoIP Accounts To add a VoIP account 1 ae March 11 2010 Click VoIP Accounts on the main menu bar Login Administrator Robert Lieman x234 NETWORKS VoIP Account Settings add VoIP Accounts KONNECT Add Figure 19 VoIP Account Settings Click Add Make sure the Account Enabled checkbox is checked to activate the account Enter a meaningful name to describe the account Enter the username for the account Aksys Networks Inc All Rights Reserved 24 KONNECT Business Phones User Guide UG 0001 00 00 Enter an authorization username and password Enter a domain Enter an outbound proxy Make sure the Registration Enabled checkbox is checked Select the Local Voicemail Enabled checkbox if the phone is to be able to take voice mail for this service Select the Auto Answer Enabled checkbox if you wish to allow auto answering of calls when requested by the caller such as pages Enter a dial plan Click the Update button to save settings Login Administrator NETWORKS Robert Lieman x234 VoIP Account Settings VoIP Accounts Account Settings Update Copyright 2003 2010 Aksys Networks Inc Figure 20 VoIP Account Settings Detail 5 8 Managing System Settings To update System Settings 1 Click System Settings on the main menu bar The System Settings screen will appear 2 The
19. Reserved Navigation Keys KONNECT Business Phones User Guide UG 0001 00 00 Power Connect this to the power adaptor provided Accessory This is used to connect accessories to the phone Headset Optionally you can connect a headset for hands free calling Handset Connect this to the handset provided with the phone Optionally connect this to a phone line sometimes also called POTS or FXO or land line If you do not connect a phone line then this phone can still make VoIP Phone Line calls and make calls using the phone lines of other KONNECT phones if they are configured to allow this Your KONNECT phone comes with a 2 m phone cord or you can use any phone cable of AWG26 rating or thicker Headset optional Accessory Port Phone Line optional Figure 3 Back of Phone 3 3 Navigating Your Phone Screen The phone screen provides instructions and options for managing calls and features The soft keys and navigation keys are used to select and use features of the phone March 11 2010 Aksys Networks Inc All Rights Reserved 4 KONNECT Business Phones User Guide UG 0001 00 00 Screen Navigation Soft Keys Navigation Keys Figure 4 Screen Navigation 3 3 1 Soft Keys Around the screen are four keys referred to as soft keys The function of these keys is context sensitive meaning they are dependent upon what is showing on the screen 3 3 2 Navi
20. available as well as the date time and the duration of the call if appropriate Prior to adding a caller to your contact list or prior to calling them back you may want to edit the number that is displayed If you start pressing digits they will be added in front of the number For example you may wish to add the digit 1 in front of the number to be able to call the party If you wish to remove digits press the left arrow key This will remove digits to the left of the rightmost 7 digits 4 15 1 To View the Callers Log e Select the Callers soft key You can then either view all the calls selecting the View All soft key or view just calls that have not been viewed yet by selecting the View New soft key Scroll through calls in the list using the up and down navigation keys 4 15 2 To Call a Caller from Your Callers Log 1 With the number displayed on your screen press the Select soft key 2 Editthe number if needed 3 Select a feature key 4 15 3 To Add a Caller to Your Directory 1 Navigate to the caller you wish to add 2 Pressthe Add Contact soft key The caller s name and number will be added to your directory 4 16 Using Local Voicemail The KONNECT phone supports voicemail locally on the phone or from the server The information provided in this section applies to the local voicemail only For instructions on the server voicemail contact your system administrator 4 16 1 Message Waitin
21. ceessecseeeecsseceeeeeseecseesesseceuesecsseceeeseaeecaeesesseecsaeseneeecaeseeees 34 March 11 2010 Aksys Networks Inc All Rights Reserved Tm KONNECT Business Phones User Guide 1 Introduction UG 0001 00 00 Welcome to the KONNECT Business Phones from Aksys Networks Inc The KONNECT telephone is powerful yet simple and cost effective The phone works with SIP protocol systems such as Asterisk Trixbox PBX in a Flash Elastix and other SIP compliant services 1 1 Features 1 1 1 1 1 3 March 11 2010 Major Features Conventional business phone and VoIP phone Multiple VoIP services can be used High quality full duplex speakerphone Built in voicemail capability with option of delivery via email Built in auto attendant capability on landline port 600L only Easy to self install and configure Integrated web server for configuration Large backlit graphical screen Calling Features Handle up to 14 simultaneous calls per phone 3 way call conference capabilities Blind and attended call transfers Set paging to one or all phones in the office Call hold Call redial Phone line Caller ID support Visual ringing indicator Visual call hold indicator Both on hook and off hook dialing Call duration timer Call log of answered and missed calls with call return Speaker Mute Other Features Configurable ring tones and ringer volume 100 name and number directory Fourteen programmable memory feature line
22. ding how to setup and use the Auto Attendant please refer to the user guide for KONNECT Office Phone System UG 0000 00 00 March 11 2010 Aksys Networks Inc All Rights Reserved 14 KONNECT Business Phones User Guide UG 0001 00 00 5 Configuring Your Phone Phone users and system administrators can configure phone settings using online features that are available for every KONNECT phone These features allow you to enter contacts in your directory configure your feature keys manage extension information and change the behavior of some aspects of your phone Online features also allow the system administrator to configure the phone system 5 1 Accessing Online Features 5 1 1 To Access Online Features 1 On your phone select the Settings soft key 2 Selectthe Web Administration soft key The phone screen will display an IP address 3 Using a computer with a network connection open an Internet browser such as Internet Explorer or Mozilla FireFox 4 Enterthe IP address in the address bar of the browser The home page of web administration should appear 5 2 Logging on to Online Features on the KONNECT Office Portal Log on to configure phone settings as a user or as an administrator 5 2 1 To Log on to Online Features 1 Inthe upper right corner of the screen click User or Administrator 2 Enter either User or Admin on the User Name line 3 Enter your password One of the following screens wil
23. e defective product and Aksys Networks will retain risk of loss or damage until the item is delivered to Customer 9 2 Exclusions Aksys Networks will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Aksys Networks installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lighting power surges or outages or other hazards 9 3 Warranty Exclusive IF AN AKSYS NETWORKS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT AKSYS NETWORKS OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED AKSYS NETWORKS NEITHER ASSUMES
24. ecueccessecsueceeeecsuecseeecsaeceeseeseaseceeessenaeees 22 5 6 4 Managing Phone Lines 600L only eene enne enne enne nnne enne nnne testen serena etn s sienne nien rn st en nre 23 5 6 5 Understanding Phone Line Status TypPe s cccccscccssecssssecssecssseecssecseeeecsseceseeecsaecseeeecsueceeeeecauecseeecsueseeseseseeceaeeseneeses 23 56 6 To Update Your Phone Line rtr rn ete eter Pee dagen i e Pe H er pev be ce to P EC incite 23 5 7 Managing VolP ence 24 5 8 Managing System Settings se2eccsiccccsucceccccccsecchectvetectenscsccuvenscetecexcvstestnudcennticesvevsacesaneaeaetsacveduetessudcuduestaseceoeseecetsksusseanedecestete 25 5 9 Managing Media Settings isiciccccscscesccsccvensscesvencsesesoarsncssoassscescocunesseuvsnesucestncspessorceesescs cosesvccvcessceynncspedsencsesescesnsssvervesveccevapeens 20 5 9 1 To Set the Melody and Volume for Your Ring inserer 26 5 9 2 To Enable Auto Attendant 600L only iii eereeesseeseesneeessnnnes 26 5 9 3 To Configure Audio Network Settings ccccsccsssccssecsesecsecssececssecseeeeeaeceeeeesaecseesecaueceseeecsuecseeeeeaueccseesseseeceaeeseaeesea 27 6 PowerReg uirements o eco coi tees terree oe eee eene ve eue na oa evu rM en a Y sexo ee UU NE Ce uy co sang ns essence eeu desc us 29 6 1 POWer IGEcie 29 6 2 Power over Ethernet 600 ONY sitccciccssseccsscscectsconscscsesececensessancccssseviscesesussccecesescsdccvcusoudeccucesscsnacecsuseddscsvo
25. er to your high speed Internet connection March 11 2010 Aksys Networks Inc All Rights Reserved 2 UG 0001 00 00 KONNECT Business Phones User Guide 3 Getting to Know Your Phone 3 1 Overview of Key Functions Handset Cradle LCD Screen Message Ringing Indicator Soft Keys Feature Keys Hookswitch Hold Key Release Key Mute Key Volume Keys Speaker Headset Key Figure 2 Overview of Physical Phone The four soft keys will change their function based on what you are doing with the phone to help you handle calls and make selections within a menu Soft keys Use these four keys to navigate up down left and right through the menus You will see small arrows next to menu items on the screen to indicate which directions you are able to go Navigation Keys Release Key This key ends a call and is used to exit a menu or go back to the previous menu You can customize these keys to control features make speed dials or pick up F K Eate seys the different phone lines landlines and VolP services you have available 3 2 Understanding Physical Connections LAN Connect this to your local area network LAN using an Ethernet cable Optionally you can connect this to a PC using an Ethernet cable Use a standard patch cable Do NOT use a crossover cable Do NOT connect this port to your LAN March 11 2010 Aksys Networks Inc All Rights
26. ers Log ire 13 4 15 3 To Adda Caller to Your Din CtOny e iiia 13 4 16 Using Local Voicemail ssis ss 13 4 16 1 Message Waiting Indicator RE 13 4 16 2 Your Voicemail PaSsWOVFG 2 tae rere eden ta anaa eee eae d Pao Ee HER st Teen ent ddae KY RE Fea Fu ann FABER a SE eve SEEN Den 13 4 16 3 To Access Voicemail from Your Phone seen enne enne nnn enne nnne restent enn sensere seres enini 14 4 16 4 To Receive Voicemail Messages by Email sise 14 4 16 5 To D let Messages cnra din roce Pen dea eae tu renes ade ua deo ova KE oae SR ERE ER ERR NES SREER cesshessaatisuaadeoxds 14 4 16 6 Personal Greeti Easier aean eea aR herd naia ARE ea Una ner ein ste aaa e ee in l ent cesta REEL ORE te ERA ORE e zie a 14 4 17 Using the Auto Attendant GOOL only 1 etre coetu aono aor neca no one naso aao c6 en da novo Ca a Sr Esa Sca na aea aere aas IRSE un eurn na 14 5 Configuring Your Phone s oido pierre uen tre ants ia M EDU esta en einen 15 CENE eU ShnrASnI dicli m 15 5 11 ToAccessOnlineFeat tes ceteri soudenads rero eani eer Ra E ORE ce AEEA a SERE REN ERE nets ERAN ER CORR LEY a tres RATS R 2E lens 15 5 2 Logging on to Online Features on the KONNECT Office Portal 15 5 2 4 To Logon to Online Features iei emitir oo o Fat os cossscanseassssteuessanasvdace se shesdded a a a a a Aao eaa EEEa EEE A AREARE 15 5
27. g Indicator If a caller has left a voicemail message the Message Indicator light will flash until you have viewed the call log that contains the voicemail message If your phone is configured to only send voicemails as email messages then the message light will not flash You will need to check your email to see if you have any voicemail messages 4 16 2 Your Voicemail Password To listen to your voicemail you may need to enter your user password You may have set this up in the KONNECT portal or can get it from your system administrator The voicemail password is related to your user password It is a numeric version of this as if the text password were entered on the phone s keypad For example if your user password is FROG then the voicemail password is 3764 If your password is CAT then the voicemail password is 228 If you have not set up a new user password the default is user March 11 2010 Aksys Networks Inc All Rights Reserved 13 KONNECT Business Phones User Guide UG 0001 00 00 4 16 3 To Access Voicemail from Your Phone 1 Press the Callers soft key Press the View New or View All soft key 3 Scroll through the call log until you see a message that has an envelope icon in the top left corner of the phone screen 4 Pressthe Play soft key You will be prompted for a password if you have set Require Voicemail Password 5 Enter your user password using the keypad and then press t
28. gation Keys Between the phone s screen and keypad you will find four navigation keys comprised of a left right up and down key These keys navigate though information shown on the screen The left navigation key can also be used as a backspace for information entered on the screen 3 4 Utilizing Feature Keys Feature keys are the 14 keys on the right side of the phone Each key has an LED indicator light associated with it and a paper label to identify what the key does The function of feature keys depends upon how you or your system administrator has configured them These keys can be used to make and receive calls as well as to perform the functions outlined below 3 4 1 Intercom Make or receive calls to other extensions 3 4 2 Do Not Disturb Place your phone in a mode where it will not audibly ring Other users will be able to see that your phone is on do not disturb mode This can be done through either phone side or server side 3 4 3 VoIP Account Make or receive calls using VoIP services configured on your phone 3 4 4 Speed Dial Extension Call an extension when pressed The LED beside that feature key it on when that extension is in use March 11 2010 Aksys Networks Inc All Rights Reserved 5 KONNECT Business Phones User Guide UG 0001 00 00 3 4 5 Speed Dial General Call a number or service when pressed 3 4 6 Phone Line Make or receive a call using a phone line trunk in your system 3 5 Util
29. group then all local phones will ring Select the number of times the phone should ring before the Auto Attendant answers from the Delay before answering call rings dropdown list If you select 2 rings none of the phones will ring before the Auto Attendant answers If you select 3 or more rings then the phones in operator group will ring and they can answer before the Auto Attendant If someone in the operator group answers the call first the Auto Attendant won t answer Click the Update button to save settings 5 9 3 To Configure Audio Network Settings March 11 2010 Click Media on the main menu bar The Media Settings screen will appear View the current order of preference for using Audio Codecs for calls made over your local area network in the Preferred Codec Order LAN field Set the preferred codec order using the Preferred Codec dropdown list G 711u and G 711a are better quality than G 729AB but require more network bandwidth Usually there is little concern over bandwidth on the LAN so G 711u and G 711a are usually the ahead of G 729AB in preference View the current order of preference for using Audio Codecs for calls made over your wide area network in the Preferred Codec Order WAN field Typically this means calls outside your office such as lines using a SIP service or calls to KONNEC T phones at other offices Set the preferred codec order using the Preferred Codec dropdown list
30. he key The message will play While the message is playing you can use the left and right arrow keys to move backwards and forwards through the message At any point you can press the down or up arrows to move to the next or previous messages You can also delete or exit the message and return to the callers log I9 4 16 4 To Receive Voicemail Messages by Email You can configure your phone to receive voicemail messages as attachments in email messages The email message will contain caller ID information if available along with the date time and duration of the call The email attachment will contain the audio of the voicemail To listen to the voicemail open the attachment using an application such as Windows Media Player 4 16 5 To Delete Messages When viewing messages in the call log or while listening to a message you can delete it by pressing the Delete soft key 4 16 6 Personal Greeting When callers reach your voicemail they will hear a personal greeting before they have an opportunity to leave a message If you don t record a personal greeting then callers will hear a generic greeting such as The person at extension 123 is unavailable please leave a message Refer to the section on Changing Voice Greetings below for information on configuring your personal greeting 4 17 Using the Auto Attendant 600L only If you have a 600L phone it will have a phone line port and support Auto Attendant For more information regar
31. imer Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury so the above limitations and exclusions may be limited in their application to you When the implied warranties are not allowed to be excluded in their entirety they will be limited to the duration of the applicable written warranty This warranty gives you specific legal rights which may vary depending on local law March 11 2010 Aksys Networks Inc All Rights Reserved 33 KONNECT Business Phones User Guide UG 0001 00 00 10 Safety and Compliance 10 1 FCC Part 15 Rules This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 10 1 1 Class B Digital Device or Peripheral This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful
32. ion Extension Name Status Comment x1020 Jose Available Ikjkijk Local System Extensions Extension Name Status Comment x1021 Jason Available x1022 Mark Available x1023 Lisa Available x1101 Annie Available Group Extensions D Paging Group Unknown Ring All Group Unknown Support Group Unknown 2003 2010 Aksys Networks Inc Figure 15 Extensions 5 6 1 Understanding Extension Types The extension of the phone whose IP address was used to access online phone features Other KONNECT phones that are on the same local area network as this phone External phones VoIP devices or services that are accessed by dialing enera ensio the extension number An example would be a cell phone or a SIP based overhead paging system A group of extensions that can be reached from dialing the group oup Extensio extension number All phones in the group will ring the first one to answer will get the call and other phones in the group will stop ringing 5 6 2 Understanding Status Types Available The phone in turned on and reachable on the network Not Available The phone is either turned off or not reachable on the network On The Phone The user of the phone is on a call The status of this extension is not known This applies to general extensions only Unknown March 11 2010 Aksys Networks Inc All Rights Reserved 21 KONNECT Business Phones User Guide UG 0001 00 00 5
33. izing Other Keys 3 5 1 Release Key The Release key ends the current call The key can also be used to exit or go back one step in menus on the screen 3 5 2 Hold Key The Hold key is used to place calls on hold and to release calls from hold 3 5 3 Mute Key The Mute key will allow you to place a call on mute and to release a call from mute While on mute you can hear the other party on a call but they cannot hear you When a call has been placed on mute the LED indicator beside the Mute key will blink 3 5 4 Volume Keys Volume keys can be used to adjust the volume of a call in progress or the volume of the ring from an incoming call March 11 2010 Aksys Networks Inc All Rights Reserved 6 KONNECT Business Phones User Guide UG 0001 00 00 4 Using Your Phone Now that you re familiar with your phone s hardware this section will teach you how to use your phone Your phone s functionality is extensive so often there are multiple methods to achieve the same goal the instructions below will provide the quickest possible methods to complete a task We encourage you to try different methods and experiment with your phone 4 1 Placing a Call As you dial numbers they appear on the screen Calls can be canceled before the recipient answers by selecting the Cancel soft key or by pressing Release Once a call is answered the time spent on the call is displayed on the screen 4 1 1 To Place a Call Press a featu
34. key you wish to configure select a function from the Function dropdown list A second dropdown list may appear in the next column 3 If a second dropdown list appears select the appropriate option from the list If you are adding a general speed dial you will need to enter the number the same way you would dial it and choose which line you want to use to make the calls to that number when you use the speed dial key 4 Inthe Paper Label field enter the text that you wish to print for the key s paper label For labels that require two lines of text you will need to enter the characters where you want the next line to start See the Do Not Disturb entry as an example below 5 Some features are supported on either the phone side or the server side e g Asterisk server Use the drop down list to choose how you want to use this feature 6 Click the Update button Login Administrator NETWORKS Jose x1020 Feature Key Settings Update Design Paper Label 1 Intercom z Asterisk x Speed Dial General Z o7 Asterisk Voicemail Speed Dial General v 252 Asterisk v Call Pickup Speed Dial Extension z Annie ba Annie x1101 Speed Dial Extension Jason sl Jason x1021 10 Speed Dial Extension v Mark H Mark x1022 11 Speed Dial Extension x lisa x 12 VoIP Account x Asterisk z 13 VoIP Account z Asterisk z 14 VolP Account z Asterisk v Update Design Paper Label Copyright
35. keys Accurate date and time of day screen using Network Time Protocol Hearing aid compatible ADA compliant Headset support Integrated dual port Ethernet switch for single LAN drop to desktop Power over Ethernet IEEE 802 3af capable 600 only Field upgradeable software Aksys Networks Inc All Rights Reserved KONNECT Business Phones User Guide UG 0001 00 00 2 Installing Your Phone The figure below shows a typical simple Local Area Network LAN with both KONNECT phones and PCs Phone A shows a PC PC 1 networked through the phone This can simplify wiring in your office If a PC is connected through a phone that phone must be powered on for the PC to have network connectivity You only need one PC to initially configure your phone systems using a web browser Any PC on the same LAN can configure all of the phones For example in the figure below either PC 1 or PC 2 can configure both Phone A and Phone B A PC is not required for the phones to operate The connection to the Internet is optional The phones can operate with just a local area network A high speed Internet connection is needed to use external VoIP services or to have phones at another geographic location be part of your phone system PC1 PC2 optional optional Figure 1 Network Cabling Options 2 1 To Network a PC Through Your Phone 1 Connect your phone s LAN port to a router 2 Connect your PC to your phone s PC port 3 Connectthe rout
36. l appear based on if you logged on as a user or administrator NETWORKS Welcome to your KONNECT phone Welcome to your KONNECT phone Login using the links in the upper right hand corner Login using the links in the upper right hand corner to edit settings on this phone to edit settings on this phone Logged in as User Logged in as Administrator Figure 7 User Login Screen Figure 8 Administrator Login Screen 5 3 Managing Your Password You can update your user password or administrator password online at any time Click User Management on the main menu bar The following figure will appear Select User or Admin in the drop down list If you choose to update the Admin password you need to enter the old password in the Old Password field Enter a new password in the New Password field Re enter the new password in the Retype Password field Click the Update button to save the new password oon qs UJ oe March 11 2010 Aksys Networks Inc All Rights Reserved 15 KONNECT Business Phones User Guide UG 0001 00 00 Login Administrator NETWORKS Robert Lieman x234 User Management Update Account Details user gt Figure 9 User Management 5 4 Managing Contacts in the Directory Contacts can be added to a phone directory using online features for your phone system 5 4 1 To Add a Contact to the Directory 1 Click Directory on the main menu bar
37. low you to send the call to a third party without talking to the him her Once a call is placed the Transfer and Conference options appear on the screen use the appropriate soft key to utilize these options March 11 2010 Aksys Networks Inc All Rights Reserved 8 KONNECT Business Phones User Guide UG 0001 00 00 To transfer a call 1 While a call is in progress select the Transfer soft key The caller is automatically placed on hold 2 Dial the number to which you want to transfer the call You can also select a number from the directory 3 Selecta feature key Select an Intercom key to transfer to a known Extension Select a VoIP Account key to transfer to a VoIP Extension Select a Phone Line key to transfer to a Phone Line number 4 Oncethe callis ringing do one of the following e End the call to complete a blind transfer Or e Wait until the third party answers to perform an attended transfer e Selectthe Join soft key or hang up the current call to complete the transfer 4 7 Placing a Call on Hold A call on hold has an LED indicator blinking beside the feature key associated with it While a call is on hold you can make and answer other calls on your phone Multiple calls can be on hold at the same time To place a call on hold press the Hold key The call s LED indicator will blink while a call is on hold When you first place a call on hold the screen will show LOCAL Hold before returning t
38. me Up and Volume Down keys to adjust the ringer volume The screen will show the volume level and you will hear the volume change 2 Press the Save soft key 4 13 3 To Change Ringer Melody 1 Use the Up and Down navigation keys to change the melody heard when the phone rings 2 Press the Save soft key 4 14 Using the Phone Directory The phone directory stores contacts and extensions If a contact has more than one number associated with it press the right navigation key to scroll through the numbers 4 14 1 To Call a Contact 1 Select the Directory soft key Select the Contacts soft key 3 Press the Up and Down navigation keys to navigate to the desired contact If necessary press the right navigation key to scroll through numbers stored for a contact 4 Select an appropriate feature key to use that line to call the contact N 4 14 2 To Call an Extension 1 Select the Directory soft key 2 Select the Extensions soft key March 11 2010 Aksys Networks Inc All Rights Reserved 12 KONNECT Business Phones User Guide UG 0001 00 00 3 Press the Up and Down navigation keys to navigate to the desired extension 4 Press an Intercom feature key 4 15 Viewing the Callers Log The callers logs keeps a record of calls you have received including answered calls unanswered calls and unanswered calls in which the caller left a voice message The call log shows the caller s name and number if
39. n caca eta Ro uo aaen Ea AEREE naaa EE PR RENS RE ERE RE ile den nest eco ENERE RRE 11 4 12 Using the Speakerphone or Headset scccsecccsccissccccscoecsccecaccsssccenscsessoescaccssnccenacesienssenscnesoccedecdsescsandcsescaedsessseocecsacssesaes 11 4 12 1 To Use the Speakerphone crees rr RE e derer odes Ene Fe a CE EE WE be sei EH REA nat 11 4 12 2 To Usea Headsets aniar an S E EEEE E OENE ER a Aa EASE EAEE ERE 11 4 12 3 To Answer a Call in Hands free MOde cccccssccssssecssscesseecseesseeeceaeeesseecsaessesseccaesecseeceeseeaeecsueeseaseceeaeceeeeessaesennees 12 4 12 4 To Switch from Hands free to Handset inner 12 4 12 5 To Switch from Handset to Hands free inner 12 4 13 Adjusting Call amp Ringer ll iSi 12 4 13 1 To Change Call Volume sinere E O 12 4 13 2 To Change Ringer VolUtie su oce aE a a e ea n so toi Rra E Koar ai EEEIEE senc et idee sean ge c Rea Eea gS eue ES ERR din KE 12 4 13 3 TO Change Ringer Melod yeere itt tenero o ere Dur Da cr ER EU sane eR Ce ER LAG e ERR FS ORE its eines 12 4 14 Using the unsere Ra 12 4 14 1 MO Called CONTA CES stax tac LEITET 12 4 14 2 TO Calli EXTENSION riaan aeaii anaa a ARAE aN ana i AREEN EE EEEE aeia Eaa int ERE CREER desadbesnstustaadeseds 12 4 15 Viewing the Callers LO gs eec 13 4 15 1 To View the Callers Log s 458 s E 13 4 15 2 To Call a Caller from Your Call
40. net March 11 2010 Aksys Networks Inc All Rights Reserved 29 KONNECT Business Phones User Guide 7 Phone Data Provisioning UG 0001 00 00 If you check TFTP Auto Discovery Enabled in the System settings the phone is able to automatically discover available TFTP servers for software update and or data provisioning To do so Press Settings in the main screen Scroll down to highlight Software Upgrade and press Select Enter your password and press Done Scroll down to highlight TFTP Local Server and press View The screen will show the current TFTP server the phone is using To change the server press Update The screen will show a list of available local TFTP servers Scroll down to highlight the one you want and press Select pues ee Teri Please refer to Application Note AN xxxx xx xx for more information March 11 2010 Aksys Networks Inc All Rights Reserved The phone will then contact that server to see if there s new software and or user data available 30 KONNECT Business Phones User Guide 8 Extending Phone Functionality Please refer to Application Note AN xxxx xx xx for more information March 11 2010 Aksys Networks Inc All Rights Reserved UG 0001 00 00 31 KONNECT Business Phones User Guide UG 0001 00 00 9 Product Warranty 9 1 Limited Warranty Aksys Networks warrants to the end user Customer that the produc
41. nsesseudestncskeevesscedaas 29 7 Phone aca Provisioning tte a E ne ODE ME uU etn aao 30 8 Extending Phone F nctlofiality cuoc one oprisur pau hug ykp Eco n pex pas en au Mau FREE EENDN near en nier M OUP AG M EEE 31 9 Product Warranty insosiiiieisesssdsksa adsk FbXa SER FAPR OSEE EAR aiai kA FEEUE FEAR EE aia RR DE2EXR EE Rn sei anaE Esikaas 32 91 ETT CS RIETOE IPAE 32 9 2 EXCIUSIONS rss 32 9 3 ETE SA cL M RI E 32 9 4 Support amp Service Agreements cci ciccecccsicescccccconssceccacssensccessentsneccsctsenssecscccecossscuccoesseusceetsenscecdenscens essccessensssedeaccssessecdsanssess 32 9 5 Limitation of Liability E 33 9 6 TURA STD LITTERE M 33 10 Safety and COmplfalleB iu ssis enestis don tes c en RUD med ao uuu sentence ee 34 10 1 nisd c Bag ccsce 34 10 1 1 Class B Digital Device or Peripheral iii 34 10 1 2 Du feTe Dior o m 34 10 2 Industry Canada ICES O03 t BMH RM PA 34 10 3 Industry Canada CS 03 GOOL OMY 34 10 3 1 Ringer Equivalence Number REN cc cccssccssssccssecsse
42. o the idle screen 4 8 Releasing a Call from Hold Releasing a call from hold will activate the call To release a call from hold e If only one call is on hold press the Hold key Or e f multiple calls are on hold press the feature key associated with the call The caller s information will display on the screen If that line isn t the call you want press another feature key to see who is holding on that line e Then press the Hold key or press the feature key again to release the call from hold Or e Pick up the handset or press the speakerphone key and you will automatically pick up the first call that was put on hold 4 9 Setting Do Not Disturb Mode While in Do not Disturb mode your phone will not audibly ring when people call you The visual ringing indicator will flash the screen will show the caller s information and you can still answer calls while in the Do Not Disturb mode Other users in your system can see that you have set your phone to the Do Not Disturb mode Do Not Disturb mode can be set from the phone side or the server side Refer to set feature key section for details 4 9 1 To Set Your Phone to Do Not Disturb e Press the Do not Disturb feature key The LED indicator beside the Do not Disturb feature key will light March 11 2010 Aksys Networks Inc All Rights Reserved 9 KONNECT Business Phones User Guide UG 0001 00 00 4 9 2 To Release the Do Not Disturb Mode e Press the Do not Disturb featu
43. pdate Miscellaneous Settings 192 168 0 15 GMT 7 00 Mountain Time Denver Figure 21 System Settings 5 9 Managing Media Settings 5 9 1 ToSetthe Melody and Volume for Your Ring 1 Click Media on the main menu bar The Media Settings screen will appear 2 Select a melody from the Ringer Melody Tone dropdown list Select a volume level from the Ringer Volume dropdown list 4 Click the Update button to save settings You can test and change the current setting using your phone When the phone is idle press the volume up or down key to show your current ringer volume Now press volume up or down keys to adjust the volume You can also press the up or down arrow to scroll through the available melodies As you scroll through them you Will see the name of melody on the phone screen ad 5 9 2 To Enable Auto Attendant 600L only 1 Click Media on the main menu bar The Media Settings screen will appear 2 Select the checkbox to have the Auto Attendant answer the landline attached to this phone March 11 2010 Aksys Networks Inc All Rights Reserved 26 KONNECT Business Phones User Guide UG 0001 00 00 If the box is check the Auto Attendant will answer incoming calls and play the AA System Greeting If the box is not checked incoming calls will ring the operator group at extension 0 All the phones in this group will ring until one phone answers If no phones are defined in the 0 operator
44. re key The LED indicator beside the Do not Disturb feature key will no longer be lit 4 10 Managing Conference Calls Conference calls allow you to speak with two other parties at the same time Other parties can be reached via the phone s directory or through feature key services including landlines VoIP services or other extensions 4 10 1 To Initiate a Conference Call 1 While one call is in progress select the Conference soft key 2 Dial a number or choose a number from the directory to add to the conference call 3 Whenthe callis answered select the Join soft key The conference call will begin with all parties connected 4 10 2 Ending a Conference Call To end all calls on a conference call press the Release key or place the handset in the cradle If one party on the conference call ends their call the conference call will continue with the remaining party 4 10 3 Dropping Just One Party from a Conference To dismiss one party from the conference call press the feature key associated with that call and press the Release key 4 10 4 Using Hold with Conference Calls The Mute key will allow you to place a call on mute and to release a call from mute While on mute you can hear the other party on a call but they cannot hear you When a call has been placed on mute the LED indicator beside the Mute key will blink e To place all conference call parties on hold press the Hold key While the conference is on hold you
45. re key to select a line You will hear a dial tone Dial a number using the keypad Or Dial a number using the keypad The left navigation key can be used to delete numbers Press a feature key to select a line to use to make the call or press the Dial soft key at the bottom right of the screen The phone will use the first available landline to complete your call Or Pick up the handset The phone will automatically pick up the bottom feature key If that key is programmed to be a phone line or VoIP line you will hear dial tone and be able to dial a number If that key is set to Do Not Disturb or is unprogrammed the phone will skip that button and try the button above If that button is programmed as a speed dial key the phone will immediately call that number Dial a number using the keypad 4 1 2 To Call an Extension Ne Select the Directory soft key Select the Extensions soft key Use the Up and Down navigation keys to scroll to the extension desired Select an Intercom feature key to this extension Another method is to select the Intercom line and dial an extension 4 2 Using Redial Select the Redial soft key 4 3 Using Speed Dial Select the feature key assigned to the number or extension March 11 2010 Aksys Networks Inc All Rights Reserved 7 KONNECT Business Phones User Guide UG 0001 00 00 4 4 Answering a Call You are notified of incoming calls by the following e ringing
46. sces dessasceseaseedscseccbseedascssscencccsescecudcsdesccsdaccdsssecdaacssoseascacescecds 4 8 Releasing a Call from Hold March 11 2010 Aksys Networks Inc All Rights Reserved UG 0001 00 00 KONNECT Business Phones User Guide UG 0001 00 00 4 9 Setting Do Not Disturb MO Giisciscccisccccsccsssescccecssteccavesescsacesesscscuscsctsscvdaccecouscdaacssoseusaudsstecedacs eccscsacsdundesasuessoudedescsbiareucondsters 9 4 9 1 ToSet Your Phone to Do NotDistUrb rss erre a aeaa aria aat eaae antep dives enn cue eR a phe yat enean do curn 9 4 9 2 To Release the Do Not Disturb Mode essent nnn ernst nhs seiten eese nn sete nates iater e nsi nn nnn 10 4 10 Managing Conference Calls c 10 4 10 1 To lnitiat a Conference Gall pe 10 4 10 2 Ending a Conference Call iine cesnassainevadaceoscseassectetdweadceduscacceddsusaess aa PARE PUSE a aR EA ARE aneas aS RE TAREE 10 4 10 3 Dropping Just One Party from a Conference sise 10 4 10 4 Using Hold with Conference Calls 5 5 teniente eta ero aeo cet ea ea rhe ru enn ska eo rne ea dveanssvesseusased cesiseastan 10 4 11 Paging EXCCMSIONS cese 10 4 11 1 TO Page aiSingle ExterislOn roseo idiot eerie Lupa cce tivo ut ree ER DAVE CREE Re VENDER Ut ERE FEN rie LER FR VO ERA FE RESET E 10 4 11 2 TO Page All EXTENSIONS oua oos rnnt n erento
47. t of the cradle will deactivate hands free mode C3 C3 C9 E a es Ga Ge Figure 5 Screen Navigation Figure 6 Screen Navigation 4 12 1 To Use the Speakerphone e Press the Speaker Headset key A speaker symbol will appear on the screen To switch between headset and speakerphone press and hold the Speaker Headset key until you see the symbol change 4 12 2 To Use a Headset e Press and hold the Speaker Headset key until the headset symbol shows on the screen To switch between headset and speakerphone press and hold the Speaker Headset key until you see the symbol change on the screen March 11 2010 Aksys Networks Inc All Rights Reserved 11 KONNECT Business Phones User Guide UG 0001 00 00 4 12 3 To Answer a Call in Hands free Mode e Select the Answer soft key Or e Press the Speaker Headset key 4 12 4 To Switch from Hands free to Handset e Ifthe handset is in the cradle lift the handset out of the cradle Or e Ifthe handset is not in the cradle press the Speaker Headset key 4 12 5 To Switch from Handset to Hands free e Press the Speaker Headset key After you press the Speaker Headset key you can set the handset into the cradle without ending the call 4 13 Adjusting Call amp Ringer Volume 4 13 1 To Change Call Volume While a call is active use the Volume Up and Volume Down keys 4 13 2 To Change Ringer Volume 1 When the phone is idle use the Volu
48. t will be free from defects in workmanship and materials under normal use and service for one year or such longer period as Aksys Networks may announce publicly from time to time for particular products from the date of purchase from Aksys Networks or its authorized reseller Aksys Networks sole obligation under this express warranty shall be at Aksys Networks option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options is reasonably available Aksys Networks may in its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Aksys Networks Replacement products or parts may be new or reconditioned Aksys Networks warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Aksys Networks must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to Aksys Networks until the returned item is received by Aksys Networks The repaired or replaced item will be shipped to Customer at Aksys Networks expense not later than thirty 30 days after Aksys Networks receives th
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