HT-135 Troubleshooting Guide
Contents
1. May 26 2009 Please forward any questions or comments regarding this Troubleshooting Guide to documentation humantouch com Getting Started HT 135 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of HT 135 customer issues It is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken 1 Turn the power switch on the back of the chair to Off wait approximately five seconds then turn it back On 2 Wait 30 seconds while a system check is performed then verify that the problem still exists 3 Ifthe problem still exists choose from the following issues To Troubleshoot This Issue Do The Following There is no movement on the chair when power it on The backrest massage mechanism and the foot and calf massager paddles should move when you power on the chair If they do not see Power on page 2 My remote control is not working See Remote on page 3 My chair is not massaging properly If the Percussion Compression Kneading or Rolling massage is not working properly replace the backrest If the Stretch feature is not working properly make sure you are pressing and holding the Stretch button until the chair beeps twice it takes several seconds for the chair to prepare for the Stretch function My foot and calf massager is not working See Fo2. d the chair will no longer contain the serial number HT 135 Troubleshooting Guide Remote If one or more remote control LEDs do not light when you push the corresponding button but the function the button controls works properly The remote control is not working properly Verify that the remote control cable connection to the backrest cover is secure If that does not solve the problem replace the remote If the remote control LED lights but the function it controls is not working properly The problem is most likely in the function controlled by the remote not in the remote itself If the function that is not working is in the backrest replace the backrest If the function that is not working is in the foot and calf massager replace the foot and calf massager Foot and Calf Massager If the foot and calf massager hesitates when changing directions This is due to the gears shifting and is perfectly normal If the foot and calf massager will not deploy or retract 1 Press the foot and calf button on the remote control then wait 30 seconds 2 Doone of the following e lf the foot and calf massager does not activate and after 30 seconds all foot and calf massager LEDS begin to flash replace the backrest DEALER NOTE You may wish to replace the choke coil instead of the complete backrest assembly e lf you hear a clicking sound and the foot and calf massager actuator is making a humming sound the
3. foot and calf massager bracket may have been pushed up into the chair seat This can be corrected by removing the front foot and calf actuator hinge pin allowing the bracket to swing down into the proper position then reinstalling the hinge pin See the Foot and Calf Massager Actuator repair instructions for details If this procedure does not resolve the problem replace the foot and calf massager actuator HT 135 Troubleshooting Guide If the foot and calf massager massages only on one side Replace the foot and calf massager If when you press the foot and calf massager button on the remote control the foot and calf massager paddles do not move and all foot and calf massager LEDs are all flashing e fthe serial number is prior to A21061221 replace the backrest DEALER NOTE You may wish to replace the choke coil instead of the complete backrest e fthe serial number is after A21061221 replace the foot and calf massager HT 135 Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 humantouch com
4. ot and Calf Massager on page 3 HT 135 Troubleshooting Guide Power To Troubleshoot This Issue Do The Following Make sure you are pressing and holding the recline or incline button for at least five seconds it can take several seconds to My chair won t activate the actuator recline incline If this does not help the backrest actuator is not working properly Replace the backrest actuator My chair won t swivel Replace the chair or the pedestal is broken Step 1 Check the power cord Verify that the power cord connection to the power panel is secure and that the cord is not damaged If the power cord is damaged replace the backrest cover IMPORTANT Be sure to note the serial number on the back of the backrest cover Once the backrest cover is replaced the chair will no longer contain the serial number Step 2 Check the wall outlet Plug a different device into the AC outlet into which the chair is plugged If the device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power Step 3 If the chair is still not receiving power replace the backrest A recent electrical surge may have damaged the main circuit board Replace the backrest IMPORTANT If you replace the backrest be sure to note the serial number on the backrest cover Once the backrest is replace
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