Accessing your Annual Pension Statement: Troubleshooting
Contents
1. UNIVERSITY OF AR Ag A TO RONTO HUMAN RESOURCES amp EQUITY ARBOR Accessing your Annual Pension Statement Troubleshooting The functionality of Employee Self Service ESS is supported on Internet Explorer versions 8 9 and 10 and Mozilla Firefox If you are experiencing difficulty accessing your Annual Pension Statement using Firefox and do not have access to Internet Explorer please try the following troubleshooting options 1 Enable your pop up blocker to allow pop ups from ESS 2 Set Adobe Reader as the default plugin to open PDFs in Firefox 1 Enable your pop up blocker settings To access the pop up blocker settings 1 Click the Menu button and choose Options a Options can also be accessed by clicking the Settings menu button i b Options can also be accessed via the Firefox navigational menu under Options 2 Select the Content panel General Tabs Content Applications Privacy Security Sync Advanced Fonts amp Colors Default font Times New Roman Lanquages Choose your preferred language for displaying pages UNIVERSITY OF K fe TO RONTO HUMAN RESOURCES amp EQUITY 3 Click Exceptions and enter htips ams wd utoronto ca into the Address of website field Click Allow You can specify which websites are allowed to open pop up windows Type the exact address of the site you want to allow and then click Allow Address of web2. site https anms wd utora nto cal 4 Log in to Employee Self Service ESS Your Pension Statement should now display once it is selected If no statement displays please proceed to the next step 2 Setup Firefox to use Adobe Reader when opening PDF files To access application settings 1 Click the Menu button and choose Options a Options can also be accessed by clicking the Settings menu button i b Options can also be accessed via the Firefox navigational menu under Options C B Googie P T 8B J t UNIVERSITY OF f 3 TO RONTO HUMAN RESOURCES amp EQUITY 2 Click on options highlighted E Googie P New Private Save Page Window P amp ka Print History Full Screen Find Options Add ons Sign in to Sync Customize UNIVERSITY OF VW TO RO NTO HUMAN RESOURCES amp EQUITY 3 Select the Applications Tab highlighted below Scroll down the list to the Portable Document Format PDF content type Use the drop down menu in the Action field to select Use Adobe Reader default Options Ea a Jli ag Q General Tabs Content Applications Privacy Security Sync Advanced Search P Content Type Action F webcal FF irc Always ask ircs Always ask Web Feed Preview in Firefox Video Podcast Podcast Preview in Firefox Adobe Acrobat Forms Document a ppl B Use Adobe Acroba
3. t in Firefox Adobe Acrobat Forms Document appl B Use Adobe Acrobat in Firefox gt Adobe Acrobat XML Data Package File i Use Adobe Acrobat in Firefox Always ask Preview in Firefox Portable Document Format PDF Use Adobe Reader default mailto _ Use Microsoft Outlook default a 4 Accept the changes by selecting OK 5 Log in the Employee Self Service Your Pension Statement should now display once it is selected If your pension statement is still not displaying please contact the Benefits Help Line at benefits helo utoronto ca or 416 978 3772 To arrange for a print copy of your pension statement to be mailed to you please contact U of T Pension Services AonHewitt at 1 888 852 2559 or 416 226 8278
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