Cisco 7940/7960 Troubleshooting
Contents
1. Cisco 7940 7960 Troubleshooting Computer Sup Support Experts Inc www cse ca If your are having problems connecting follow these steps If you are not getting a dial tone first check to make sure that the network cable that is plugged into the wall is plugged into the port on the phone that says 10 100SW Once this is verified press the settings button on your phone the one that looks like pages with a check mark going through them Press 3 for Network Configuration press 6 and make sure that you have a value for your IP address i e 192 168 0 1 If you do have an IP address press 8 to verify that 206 108 188 100 is the value under TFTP Address If this does not solve your problem and you have DHCP enabled Check soption 30 in network configuration Go down to option 31 unlock by pressing to verify there is a small icon top right of the network configuration screen and select yes unplug your phone and plug it back in If you do not have an IP address scroll down to option 30 and make sure that DCHP is enabled and that option 32 Alternate TF ITP is also set to yes If DCHP isn t enabled quickly press to unlock and on option 30 select yes to enable DHCP Go down to option 32 and select yes again to enable Alternate TF TP Server Then hit save the phone should then say all fields saved If you do not see yes press again to unlock to verify there is a small icon top right of the ne2. twork configuration screen If there is no value under TFTP address press On option 8 TFTP Address hit edit in this screen enter 206 108 188 100 then hit validate Followed by save in which case your phone should say all fields saved If you do not see yes press again to unlock to verify there is a small icon top right of the network configuration screen Or if it doesn t say all fields saved make sure that you entered the correct address If it says Pick up Handset to Configure pick up the receiver and enter your full phone number followed by Then enter your password which is the last four digits of your number again followed by Your phone should then go through a configuration process and be usable Please note if you are not getting an IP address on your phone from the above steps many times it is an internal network issue Please contact Computer Support Experts for additional assistance Computer Support Experts Inc 2 2133 Royal Windsor Drive Mississauga Ontario Canada L5J 1K5 905 855 0533 1 877 PLAN CSE http www cse ca Support cse ca
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