Troubleshooting Guide Self Service Applications
Contents
1. This guide details some of the common problems with Capital Health s Self Service applications Problem Solution s Processing If the page you are attempting to access is saved in Favorites it is possible that the bookmark has been corrupted Delete the bookmark and navigate to it rather than Processing using Favorites Processing If you are unsuccessful in navigating to your destination then timing out Navigate to Start Programs Internet Explorer Tools Internet Options General tab Under Temporary Internet files category click on e Delete Cookies Select OK e Delete Files Select OK Under History category e Check that Days to keep in history is set to zero 0 e Click on Clear History Select OK Navigate to Start Programs Internet Explorer Tools Internet Options Web Server is incorrectly configured Privacy Check that the slider bar located under the heading Settings is set to Medium A setting higher than this will disable cookies and cause the above message to be generated You are not authorized to view this page This error normally occurs when your password has been reset or when you have many browser windows open on your PC Close all open browser windows re open a new browser window and navigate back to the page you were on If the error still occurs do a complete shutdown Navigate to Start S2. hutdown If you still get a Not Authorized error verify that you have the most current browser version downloaded to your machine The recommended browser by PeopleSoft and for accessing PeopleSoft is Internet Explorer Navigate to Start Programs Internet Explorer Help About Explorer Receive error when I try to log in Should the sign in error message appear try re entering your User ID and Password Make sure you are entering the correct characters If you continue to receive the sign in error message your password may have expired or there are other issues Remember your User ID is the same as your employee ID and is nine 9 digits long The Self Service Password will appear as eeeeee when typed in for security reasons Lockout You will be locked out after three 3 incorrect user ID password combinations You must contact the HR Financial Services Call Centre to resolve this problem Forgot your Password If you think you may have forgotten your password open another Internet Explorer browser window and go to the Capital Health Intranet at http cdhaintra index cfm Click For Employees on the banner at the top of the page Then click the Forgot Password Link This will email a temporary password to you More Help Available See the on line help Accessing Employee Self Service gt Logging into Employee Self Service for instructions humanresources cdha nshealth ca
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