SCAN TO VEHICLE – PDT TROUBLESHOOTING CONTENTS: Wi
Contents
1. CANADA POSTES POST CANADA From anywhere to anyone SCAN TO VEHICLE PDT TROUBLESHOOTING CONTENTS e Wi Fi Issues e Individual PDT issues e Load and Despatch data capture issues e Arrival and Unload data capture issues e STR form issues e Rebooting a PDT e Damaged PDT e Battery management replacing batteries e General questions e Help Desk Wi Fi Issues IF THEN The local Wi Fi is down The Funnel icon on the Information Bar has an xX ji e But the network is up continue working you can connect upload data using the cradle e Call the Help Desk Your PDTs are having difficulty connecting to Wi Fi e Make sure you are in the Wi Fi area e Click Sync button to prompt the PDT to look for the Wi Fi network The PDT tries to upload data wirelessly and the Wi Fi signal strength is below 20 e A message will appear saying Insufficient Wi Fi strength e Click OK move to an area with stronger Wi Fi strength and try again Individual PDT Issues IF THEN The PDT displays incorrect characters e The screen is not aligned Dock Operator to inform Dock Supervisor The PDT displays errors or PDT freezes e Dock Supervisor to call the Help Desk e Close the error message click Complete and try rebooting the PDT e If unsuccessful Dock Operator to inform Dock Supervisor e Dock Supervisor to call the2. Help Desk Load and Despatch Data Capture Issues IF THEN The Trailer Number is not validated and an error message is e The system should overwrite the AAAA value with the Trailer Prefix from the Carrier Profile before saving the Trailer Number If the Trailer Prefix is not found in the June 13 2012 STV PDT Troubleshooting SCAN TO VEHICLE PDT TROUBLESHOOTING A TTR displayed Carrier Profile the user entered Trailer Number will be saved as entered Note acceptable Trailer Number entries AAAANNNNNN AAAANNNNNNNN NNNNNN NNNNNNNN A alpha character and N numeric character e Ifthe trailer number is only four numbers long add two preceding zeros i e 001234 e If the trailer number is longer than eight characters enter at minimum the first six characters A barcode cannot be e The Scan field will remain empty scanned e g routing e Verify the Load Item information destination Postal card is torn missing or Code product despatch type container type and SIS has been written on colour if applicable e Click Go button to access the Load Manual Entry screen and enter Load Details e Inform the Dock Supervisor of barcode issues The routing card is not Inform the Dock Supervisor for corrective action with properly positioned on the originating Work Centre facility the shipping unit An error message The The item must be added to the ne
3. TROUBLESHOOTING CANADA POSTES POST CANADA From anywhere to anyone Obtain Carrier signature on all three copies A Service cannot be despatched from the PDT Confirm that the STR form has been printed If the STR form is not printed from the PDT the Service cannot be despatched Arrival and Unload Data Capture Issues WF cer THEN A service arrives and cannot be found on the PDT Contact your Dock Supervisor The Dock Supervisor will contact the TCO APC to have the originating facility despatch the Service Once despatched the arrival can be acknowledged A service arrives from a site that uses the manual STR forms Complete the Arrival portion of the original Carrier copy of the manual STR form and give it back Manually enter the Despatch Shipment Number into the PDT i e K5206460 Complete signatures in PDT If Carrier refuses to sign PDT the Dock Operator must sign in the appropriate box on the Arrival Signatures screen check box Paper Signature print the STR form and obtain the Carrier s signature The Carrier refuses to sign PDT at arrival Dock Operator to sign in appropriate box on the Arrival Signatures screen and check Carrier signature captured on hard copies Obtain Carrier signature on two hard copies The Carrier arrives with their copy of the printed STR form Dock Operator to complete the Arrival portion of the original print
4. ed STR form including the signatures in the appropriate boxes Enter the Arrival information on the PDT and continue to unload Check box Paper Signature on Arrival Signatures screen NOTE The STR form does not need to be printed from the PDT A service arrives and the PDT is missing data Contact your Dock Supervisor The Dock Supervisor will contact the TCO APC to make changes in Airmail Routing and Control System ARCS or the STV system An estimated completion time should also be requested STR Form Issues IF The STR form has a barcode that can t be scanned i e damaged or of poor quality THEN Scroll to the Arrival Information screen Find the Service with the correct Trailer Number Obtain signatures on the Arrival Signatures screen Note If signatures obtained on PDT printed copies are not required The STR form is misplaced or lost Request Dock Supervisor to print STR form using STV Web Application Obtain two printed copies of STR form June 13 2012 STV PDT Troubleshooting SCAN TO VEHICLE PDT TROUBLESHOOTING TEETER e Scroll to the Arrival Information screen using printed STR form e Find the Service with the correct Trailer Number e Obtain signatures on Arrival Signatures screen Check to ensure the Trailer Info Signature and Remarks The Print button is not enabled the STR form fields have been co
5. ee the red blinking charging light on the PDT New batteries can be ordered through the SAP e Catalogue using Part Number CPCO004000 for a package of 5 batteries You may also search in the e Catalogue STV PDT Troubleshooting June 13 2012 Page 4 SCAN TO VEHICLE PDT TROUBLESHOOTING RT ETT ER for the Part Numbers of different quantities 10 or 50 of the CN50 battery General Questions For general questions you may also access the following additional support materials for PDTs e PDT Questions amp Answers e PDT Best Practices J ob Aid Help Desk Consult the various documents on the Scan to Vehicle Help Site to see if you can obtain the information needed to resolve the issue For PDT issues that cannot be resolved locally call the Help Desk to create a ticket Direct 866 869 4988 English 866 869 8339 French It should be noted that support for STV is available 24 7 however the Help Desk is open from 06 00 to 21 00 and calls received after hours will default to a support pager Callers can follow the pager prompts and leave a number for a call back STV PDT Troubleshooting June 13 2012 Page 5
6. mpleted cannot be printed at Despatch The Print button is not Check to ensure the Arrival Info and Signature fields enabled the STR form have been completed cannot be printed at Arrival A printer cannot be e Contact your Dock Supervisor to print the STR form selected from the drop The Dock Supervisor will also need to despatch the down menu Service after the STR form is printed e Note The Dock Operator cannot despatch a Service from a PDT if the STR form has not been printed from the PDT Rebooting a PDT 1 Remove and re install the battery 2 Press the red phone button situated on the top right corner of the physical keypad for 1 2 seconds 3 Let go of the button You will see a white screen with Intermec popping up it will start the reboot process 4 Once the reboot is complete re enter your Employee ID and Work Centre Note You will not lose data when rebooting Damaged PDT 1 Dock Operator to report issue to the Dock Supervisor 2 Dock Supervisor to call the Help Desk Battery Management replacing batteries You need to replace e A PDT is left in the charging cradle over night yet by the battery of a PDT morning the battery power level is still registering at when 80 or less e A PDT is removed from its cradle with 100 charge but the battery power drops to 80 after 10 minutes of light use A battery is left properly in the cradle overnight and you still s
7. xt available position Position has reached the Maximum Capacity appears Multiple items are e An additional row number with the same position is added in the same added position and the maximum capacity has not been reached An upper position is e A message will indicate Not allowed Container Type added in error and the item cannot be added e Select another load position or verify the container type can be loaded on an upper position A position is selected e An error message will be displayed i e position is that is not available reserved However if positions are being off loaded at the reserved position site load position and if not leave vacant and select another position Moving an item toa e More than one item may be checked different position on e Verify this by changing the Load Plan to ALL and the trailer and the Edit reviewing the container selection checkboxes to ensure button is greyed out only one has been selected and won t allow the e Deselect the checkbox at the next available position to Dock Operator to click allow the Edit button to be enabled it The Carrier refuses to e Dock Operator to sign in appropriate box on Despatch sign PDT at despatch Signatures screen and check Carrier signature captured on hard copies e Select Print e Obtain printed copies of STR form STV PDT Troubleshooting June 13 2012 Page 2 SCAN TO VEHICLE PDT
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