ZapMail v5.1 – Email to text Gateway User Manual
Contents
1. 3rd Party Interface Configuration Mode NONE RS232 SNPP TCP IP SNPP Pot 444 TCP Pot 8100 Mode e None No 3 party outputs inputs are used e RS232 Enables RS232 COM port for use as an input from a SCADA or alarm system SNPP Enables Simple Network Paging Protocol SNPP for us with Zajzwail TCP IP Enables TCP IP mode for communication to external software vendors SNPP Port This is the port that zapMail uses to listen for incoming data from an SNPP data source TCP Port This is the port that zapa l uses to send and receive data from a 3 party application Note The SNPP string that needs to be sent to Zafmail has the following format without the quotes lt STX gt UnitID Subject Body lt ETX gt where lt STX gt is ASCII character 2 and lt ETX gt is ASCII character 3 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 29 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapimail by Neorerra Systems Save and EXIT On completion of the System Set up click on Save and Exit in the top left hand corner of the Setup window to ensure all your data and changes that were recorded have been secured and saved Server Setup a si V Edit values Admin TRBO Networks Units Groups Clients Email 1 Email 22. Windows XP 4 In the BLANK area to the right of the word Open type cmd and hit ENTER Type the name of a program Folder document or Internet resource and Windows will open it for you Windows XP 5 Click OK 6 Anew window will launch DIa 99 Flashing prompt Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 13 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapadl by Nearerra Systems 7 At the flashing prompt _ type in the following information route print and then hit ENTER to see the Route Table displayed on the Screen See example below P TCP Loopback inter ntel R gt PRO Drag the Scroll bar with your mouse to see more data To get H ELP on the route cA CAWINDOWS system32 cmd exe Documents and Settings HP_Administra or gt route command you can type route at Rl the flashing orompt and hit MASK DESNASKI gateway METRIC metric BE ineseranes Clears the routing tables of all gateway entries If this is used in conjunction with one of the commande the tables are ENTER Please make sure there is Gass tecl eith Gas S08 A p route noreistont crore boots o when the m is restarted Igno d f space between the word route S ae cert appropriate persistent routes This and the The
3. Zapraail will operate as a server for a ae party to connect via a TCP IP socket on a user designated port The 3 party application will make a full time connection to zapMail Only one client connection at a time will be permitted by the server The 3 party application will send a layer 7 keep alive message to zapMail every 1 second All messages will be wrapped in STX ETX ascii codes Delimiters within the messages will be ascii 31 All messages will have a KEYWORD as defined below to define the function to be performed All messages in the server to client direction will be queued and sent after a PING from the client The client and the server will timeout the TCP IP connection if no layer 7 traffic is received with 5 seconds The client will initiate a reconnection proceedure upon startup and after a layer 7 timeout or layer 3 disconnection Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 54 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y Message fields messagelD unique ID for each message Any reply to a message will include the messagelD messageType used to indicate a Private or Group message P or G targetID the Mototrbo ID of the target radio or group in the range of 1 16776415 message the body of the alarm message This is limited t
4. wall by Meoferva Systems y The Email 2 TAB Setup Entries in this tab act like a spam filter Any person that tries to email an individual unit group or dispatcher from an address that is NOT in this list will unceremoniously get discarded Save and Exit Cancel v Edit values Admin TRBO Networks Units Groups Clients EmM 1 Email 2 Done Worker 3rd Party S Email Translations Unit ID Edit Delete Address Email2 Tab Settings gt Unit ID This is setup as a dispatch call in the radio and really should be called an EmaillD since this has nothing to do with a radio Unit ID gt Type inthe Email address gt Example email 1 yourdomain com Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 26 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapimail by Neorerra Systems The Lone Worker TAB Setup This screen defines the lone worker interval and the various status messages that go along with it Save and Exit Cancel v Edit values Admin TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker 3rd Party Lone Worker System Reset RESET Contact Alert LW ALERT Contact Interval Contact Restored LW RESTORED V Enable Emergency and Lone Worker Emergency and Lone Worker alarms To ewan neotera ca
5. 1 25 11 Page 15 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y SECTION 3 Training Manual Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 16 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapal by Neorerra Systems System Set up Now that you have configured your radio network it s time to set up the Zajmail application On your computer Desktop locate the short cut zapra l icon gt Double click the icon to launch the Zajwail application zapMail The following screen will open Save and Exit 2 Admin TRBO NetwoXs Units Groups Clients Email 1 Email 2 Lone Worker Variable Main Menu Bar p rd General Options asswor Serial Number 1187050126 E Log in window Enter Password System Type Conventional v 65535 Sy em Password v 30mins The following window will launch gee ge The default System Password is 7 to N LOWER case pw Call Alen yith message Click OK Reset Stats Place your mouse over the Setup icon in the Main menu and click to open the Setup window r Server Setup Save and Exit Cancel V Edit values On
6. Bi YES lt lt 1 in the gt units a email address page in setup No Is 2 in the Is De section mail address configured in setup Display msg in inbox and queue it 4 Yes up No v Go through No gt Dump Invalid queued messages oe _ User allowed to _ CLEAR msg W history p Delete message x ays from Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 34 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zaprail by NeoFerra Systems The System Screen This screen shows system traffic units amp mobile status whether they are on or offline There is also a status bar that shows from left to right the total incoming amp outgoing messages since starting Zajzmail for the session saved in amp out message totals number of invalid messages deleted Zaywail clients connected and number of Zaprail client messages queued A Radio Check can also be performed now on this screen XCMP check H zapMail V3 2 Build 100 09 Apr 02 57 27 PM System SMTP to ewan neoterra ca B Unit Date Time Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 35 of 57 48 Centennial Road Unit 7 Orangeville Ontario LIW 3T4 Tel 1 519 940 0088
7. The data will then appear in the edit controls for modification or deletion To save any changes when editing click the EDIT button again To delete the record permanently click the DELETE button Save and Exit Cancel P 7 S Admin TRBO Networks Groups Clients Email 1 Email 2 Variable Area to Double Click Units Configured 4 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 21 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y The Units TAB Setup This screen allows definition of any hand held and mobile units the user has out in the field UNITS Tab Settings gt Name Enter a descriptive name for the unit gt Unit ID Corresponds to the actual unit ID programmed into a subscriber radio gt Group The partition group the unit belongs to could be A B C D and provides a way to section off visibility of whole groups of units Save and Exit Cancel V Edit values Admin TRBO Need Units Soup Clients Email 1 Email 2 Lone Worker 3rd Party Name Unit ID Group neoMobile 2 A TallyHo 1 A Unit 6 6 A DELETE Units Configured 3 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 22 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Ema
8. This is the CAI group TMS Port The port assignment for Text Message Service messages TLM Port The port assignment for Telemetry messages ARS Port The port assignment for Automatic Reporting System messages Voice Interface 1 to 4 These options only appear when in trunking mode and are for the voice side of a trunked capacity plus repeater system Revert 1 to 16 The radios that are part of the zapMail text messaging system are put in here Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 20 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapail by NeoFerra Systems How to edit setup screen with tabular data This page shows how to edit and save data on setup screens where tabular data exists The method of modification is the same in every screen with tabular data Save and Exit Cancel V Edit values Admin TABONetwon Uris Troupe Clients Email 1 Email 2 Variable Units Edit Delete Add ADDING DATA gt Click the ADD Tab to add some data to the tab in question gt Enter the details gt Click the ADD button again to save changes EDITING or DELETING Editing and deleting data is accomplished in very much the same was as adding it To start an edit or delete click on Edit Delete tab then by double clicking on the row header area in the orange box
9. neoPort 6 26 Feb 2009 04 07 31 PM System 1 Ewan C 26 Feb 2009 04 06 46 PM Host Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 41 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca mall by Meofrerva Systems y apvall Client Message Detail Screen Clicking on New or Reply will call up the send new message form If clicking Reply the recipient will be automatically supplied for you d zapMail Client neoPort 7 27 Feb 2009 10 40 12 AM Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 42 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y apvall Client New Message Screen Clicking on New or Reply will call up the send new message form If clicking Reply the recipient will be automatically added in the To list The screen below shows a test message with varied types of recipients units groups and to Zajimail clients Message Test Message neoGRP CLIENTS Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 43 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapail by Neoverra Systems ZapMai
10. Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapail by NeoFerra Systems The Archive Screen This is the main area in Zajwall showing the history for sent and received messages Simply click on Open New and then select the current archive file to display data for zapMail V3 2 Build 100 Archive Open New gt cx w esetk o gt uwh Mm M Main Report EA 1 Email Report for Month Date Time Email From i Message 02 Apr 2009 9 20am 6 1 neoterra ca hello radio ewan neoterra ca 05 Apr 2009 9 21am neoPort5S 05 Apr 2009 9 23am 5 1 neoterra ca 05 Apr 2009 9 24am 5 1 neoterra ca IN since start 0 OUT since start 1 IN total 15 OUT total 51 Recycle 15 Connected Clients 1 Messages 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 36 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zaprail by NeoFerra Systems The Variable Screen This is the tab that will show email history for any mail that goes out of Zamwail when it is configured to use the variable email process This tab is only visible when Zajmail is configured to use the variable email process zapMail V3 2 Build 100 gt 1000 4 09Apr2010 12 15 41 op Apr ca OUT since start 0 IN total 15 OUT total 53 Recycle 15 Connected Clients 1
11. Messages 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 37 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca Zapail by NeoFerra Systems The Lone Worker Screen This screen shows a list of monitored subscriber units If the defined interval passes eg 15 minutes then zapMail will go into an alarm sending an email that will show email history for any mail that goes out of Zagmail when it is configured to use the variable email process This tab is only visible when Zajwail is configured to use the variable email process K Laois a S S S Unit Date Time Monitored Unit 6 23 Jul 2010 01 00 29 PM OFF neoMobile 23 Jul 2010 01 00 30 PM ON r a a k OUT sincestart 0 IN total 13 OUT total 0 Recycle 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 38 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapal by NeoFerra Systems The SNPP Screen This screen shows any incoming data when the 3 Party mode is set for SNPP Lone Worker SNPP Server Connections 23 Jul 01 13 37 PM 23 Jul 01 13 39 PM 23 Jul 01 13 39 PM 23 Jul 01 13 40 PM 23 Jul 01 13 40 PM 23 Jul 01 13 40 PM 23 Jul 01 13 40 PM 23 Jul 01 13 40 PM 23 Jul 01
12. STS message Word STS Direction server to client Description use to indicate on off line status of a radio Structure STS targetID messagelD Status Example STS 6 12345 ON or OFF or EXPIRED Possible responses none Word ACK Direction server to client Description used to indicate that the radio got the message Structure ACK targetID messagelD Example ACK 6 12345 Possible responses none Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 56 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Word REP Direction server to client Description used to send the radio operators reply to a message Structure REP targetID messagelD Message Example REP 6 12345 Clear Possible responses none Word CNL Direction client to server Description used to cancel a message Structure CNL messageType targetID messagelD message Example CNL P 6 12345 Stamping Machine Alarm Possible responses CNA Word CNA Direction server to client Description used to ack or nack a CNL Structure CNA message Type targetID messagelD success Example CNA P 6 12345 ACK or NACK Possible responses None Word ERR Direction server to client Description used to report an error Structure ERR error code
13. or optionally does not set up any email addresses at all for the domain forcing all unknown emails to go into a catch all account Email addresses for each radio are of the form x y domain com where x is the unit number radio unit and y is the unit or group number Where y 1 it refers to a unit number Where y 2 it refers to a group number Where y 4 it refers to a dispatch call Variable Mode This mode is very similar to the Email Mode description above except that there is another layer added that runs in parallel The way this mode works is that a message will come in against a fixed email domain This address is temporarily assigned an ID that will be used to contact the remote radio since every message sent over the host system will have a different email address even if coming from the same dispatch center The temporary ID assigned and recorded in the Variable database is removed once the aging limit configured by the administrator has elapsed or a user definable CLEAR message is sent in reply to a dispatch message from the portable mobile Receipts Checking to radio enables not read receipts to be sent to the radio for any message sent by the radio to an email radio Checking to email enables read amp not read receipts to be sent via email for any message sent to from a radio Not read receipt messages will only be sent when the store aging interval elapses for any given me
14. successful completion go through each TAB in the SETUP window and configure the required parameters ith a Admin TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker Variable General Options Smem Tee Caoverinat_ The following tabs are available System Password ae Admin 6 Email ott fi TRBO Networks 7 Email2 5 Units 8 _ Lone Worker pi Groups 9 Variable oes Clients 10 3 Party see Call Alert with message Mins Reset Stats Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 17 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapiail by Neorerra Systems The Administration TAB Setup Server Setup V Edit values RBO Networks Units Groups Clients Email 1 Email 2 Lone Worker Variable General Options 1187050126 EJ Serial Number b System Type Conventional v Own ID 65535 System Password a ARS Interval 1 Store aging 60 v Mins Retry Cycle 15 v Secs Process Variable v Reciepts V to Radio V to Email Call Alert with message Reset Stats Note In order to edit any settings the Edit Values checkbox must be checked 1 General Options a System Type Choose Conventional or trunking Capacity Plus If trunking is selected an additional 4 voice radios bec
15. the operating system to finish loading 2 Insert the Zagmail CD DVD label side up into the appropriate CD DVD ROM drive on your computer NOTE If the CD ROM has a spindle make sure the CD is pushed all the way down You should hear a click If the disc does not Auto launch please follow this path below 1 Click on Start on the Taskbar Look for the icon similar to see below a pera Windows XP Windows Vista Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 7 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y 2 One of the menu choices should be Run see below _ Typethe name of a progra Type the name of a program folder document or eae aad Aaa ie S Internet resource and Windows will open it for you m folder document or Internet l open it for you Open Open W This task will be created with administrative privileges Cancel Browse 0 Cancel Browse Windows XP Windows Vista Click on Browse When the File Manager or Windows Explorer window opens go to the drive where the Zagmail disc has been inserted and click on setup exe or setup 2 cS setup exe Setup You will now see the following z Typethe name of a program folder document or Internet T
16. 07 28 AM 31 Mar 2009 10 46 47 AM 31 Mar 2009 10 46 18 AM 31 Mar 2009 10 45 05 AM 31 Mar 2009 10 42 02 AM OUT since start 0 IN total 22 OUT total 0 Recycle 0 Connected Clients 1 Messages 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 45 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapadl by Nearerra Systems Zapwail Client Setup Screen Setting up Zajzwail is very simple There are only 4 fields to worry about Password defaults to pw Host Name which is the IP or machine name of the zapa l Server the port Zajzmail is configured to support for connecting clients and the Dispatch ID of the client must correspond to a Dispatch ID under the Clients tab in Zagmail Server setup Save and Exit Password Host Name 192 168 0 110 Host Port Client Dispatch ID Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 46 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Special Features Zapmaf Server zapMall Group Reply to All Setup Zapimail can be set up to allow a reply to option to a dispatch call ID This is handy when someone wants to send a message that will be visible to all mobiles and por
17. 11 Page 14 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Windows XP Data Routing Simple Radio Setup B w Base radio ID 1 Radio IP 192 168 10 1 CAI IP 12 0 0 1 Mobile radio ID 2 Radio IP 192 168 10 1 CAI IP 12 0 0 2 neoNytro PC Accessory IP 192 168 10 2 CAI IP 13 0 0 1 Normal IP entry will automatically get populated in the PCs route table PC1 shown above Network Destination Interface 192 168 10 0 255 255 255 0 192 168 10 1 192 168 10 2 This entry only works for applications like the Customer Programming Software CPS For use over the air as a generic UDP IP data pipe additional route table entries need to be manually added for the CAI IP address Windows XP Data Routing Simple Radio Setup Using the information on Page 12 access the Command cmd Prompt window From a Command Prompt window on Windows XP the command to create a manual route table entry for Radio CAI IP s on PC1 would be C gt route add 12 0 0 0 mask 255 0 0 0 192 168 10 1 metric 50 p And then for additional radios C gt route add 12 0 0 0 mask 255 0 0 0 192 168 20 1 metric 50 p C gt route add 12 0 0 0 mask 255 0 0 0 192 168 30 1 metric 50 p C gt route add 12 0 0 0 mask 255 0 0 0 192 168 40 1 metric 50 p Filename zapMail_Training_Manual doc Revised Date
18. 13 41 PM 23 Jul 01 13 41 PM 23 Jul 01 13 43 PM 23 Jul 01 13 43 PM ARARARLIRARs 220 SNPP Gateway Ready PAGE 6 250 Pager ID Accepted DATA 354 Begin Input End With Hello Radio 250 OK SEND 250 Message Sent Successfully QUIT 221 OK Goodbye OUT since start 0 Filename zapMail_Training_Manual doc OUT total 0 Recycle 0 Connected Clients 1 Messages 0 Revised Date 1 25 11 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Page 39 of 57 Zapail by NeoFerra Systems The TCP Screen This screen shows any incoming data when the 3 Party mode is set for TCP IP Server Messages System Archive Lone Worker TCP TCP Server Date Time Source Message 17 Jan 2011 10 16 46 AM SYSTEM Client from 12 177 234 194 13178 has connected 17 Jan 2011 10 17 00 AM TCP MSGP66100SYS_Historical_Alarm_Logging Historical Alarm Logging Application is Not Running 17 Jan 2011 10 17 00 AM SYSTEM ERR100 17 Jan 2011 10 17 10 AM SYSTEM A client from 12 177 234 194 13178 has disconnected 17 Jan 2011 10 17 19 AM SYSTEM Client from 12 177 234 194 4971 has connected 17 Jan 2011 10 17 23 AM TCP 4 MSGP6100SYS_Historical_Alarm_Logging Historical Alarm Logging Application is Not Running 17 Jan 2011 10 17 23 AM SYSTEM 4 STS61000NLINEL 17 Jan 2011 10 17 36 AM RADIO ACK6100 L 17 J
19. 9 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapimail by Neorerra Systems Appendix A How to set up email for use with Zawail There are three ways you can create an email account for use with Zayzmwail You can either create a catch all email account limit of 1 per domain forward any mail from a catch all email account to a new email account on an existing domain or create aliases to an existing domain email account If using aliases then you will have to create a new email box on a domain Eg domain is xyz com Then you create aliases attached to the new email box created so that any mail addressed to the domain will not get dumped by the server For example the customer wants you to use non catch all account joeuser xyz com as the email box for Zapail You have portable unit ID s 200 amp 201 defined in your MOTO system You will need to define aliases 200 1 xyz com 201 1 xyz com and assign them to mailbox joeuser xyz com to be able to send mail to from Zajzwall Another option that is open to the customer is to create another email address and set an existing monitored catch all account to forward all mail received to a new email address on an existing domain In this way all mail destined for an already defined monitored catch all account will be echoed to the new one as well Eg catchall xyz com forwarding turned on for email address joeuser xyz com with local copy enabl
20. Example ERR 100 Possible responses None Error codes 100 Radio ID not valid 101 Group ID not valid 102 system error zapMail or radio system not operating correctly Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 57 of 57 48 Centennial Road Unit 7 Orangeville Ontario LW 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca
21. Lone Worker Variable General Options Serial Number 1187050126 g System Type Own ID System Password ARS Interval 30 mins Store aging 60 v Mins Retry Cycle 15 v Secs Process Variable Reciepts to Radio v to Email Call Alert with message Reset Stats Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 30 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca atvdil by Neorerra Systems The Server Screen This is the main area in Zaymail for the display of the online or offline status of the base station radios and also for the display of Zajzwail client connections to the server KRL K zapMail V3 2 Build 100 Radio Status Server started listening for connections 127 0 0 1 connected to server D D i o System 1 System 2 System 3 System 4 System 5 System 6 W System 7 DI H ystem 9 ystem 10 ystem 11 ystem 12 System 13 System 14 System 15 System 16 IN since start 0 OUT since start 0 IN total 15 OUT total 50 Recycle 15 Connected Clients 1 Messages 0 Stack 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 31 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www
22. Lone Worker Tab Settings gt Reset The text to use to reset the contact interval timer for the unit in question This is sent when the radio acknowledges within the timeout period gt Contact Alert This is the text used when the contact interval timer period elapses without contact from any given unit Contact Restored This is the text used when contact with the monitored unit is restored Contact Interval Defines the amount of time in minutes that a monitored unit has to respond by without triggering the lone worker alarm Enable Emergency and Lone Worker Checking this off will enable the emergency and lone worker features of zapMail To This is the email address to send lone worker and emergency messages to Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 27 of 57 48 Centennial Road Unit 7 Orangeville Ontario LW 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y The Variable TAB Setup Server Setup Save and Exit Cancel V Edit values Admin TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker V l Variable Setup Valid email FROM domain va3gy ca MIN Dispatch call range 1000 MAX Dispatch call range 1100 Alias clear method Both Message aging Message cleared 1 Variable Setup Valid email FROM domain Enter the domain that Zajwail
23. ZapMail v5 1 Email to text Gateway User Manual Please contact us for further information NeoTerra Systems Inc 48 Centennial Road Unit 7 Orangeville Ontario LOW 3T4 1 519 940 0088 1 519 940 8813 Support neoterra ca sales neoterra ca www neoterra ca NeoTerra and zapMail are trademarks of NeoTerra Systems Inc MOTOROLA and the Stylized M Logo are registered in the US Patent amp Trademark Office All other product or service names are the property of their respective owners Motorola Inc 2009 wall by Meoferra Systems y Table of Contents The MOTOTRBO Professional Digital Two Way Radio System aaaaasaveri 9 Some value added inclusions within zapmall iiiiiiaaaiiaaaaaainaaaaaunananaunuanaanauaaaaauna 9 SECTION 2 Network Configuration Network Gomlguratlon nasi dessassa ndatdaa alna S Vk Ka iiinn HAD KRK KAR R EAREN 11 Windows XP Data Routing CAI IP Addresses i iiiaaaaaaaaaasss saaaaaasasnaananaaaa 12 Windows XP Data Routing What is a Route Table aaaaiaaiiaaaaaaaas s snanaana 12 Windows XP Data Routing Simple Radio Setup iannazaaasasss saaaaaasasnaananaana 15 Windows XP Data Routing Simple Radio Setup iinnana aaaaaaanss saaaaaasannaananaaaa 15 SECTION 3 Training Manual System Set up DD ee ee 3 iii illi 17 How to edit setup screen with tabular d
24. a Routing CAI IP Addresses gt Each radio has dual identity Normal IP and CAI IP gt CAI Network is first byte of CAI IP and last 3 bytes are the Radio ID gt CAI IP s are NOT automatically added to the PCs route table and need to be added manually Windows XP Data Routing What is a Route Table gt Controls which interface IP data is sent to gt Composed of Netmask Network Destination Interface Gateway Metric Default Gateway Take target IP apply Netmask look for match in Network Destination and send out that Interface Gateway is next hop Metric is tie breaker lower number or cost wins If all else fails send it out the Default Gateway Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 12 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Windows XP Data Routing Route Table Help If you wish to obtain some HELP about the Data Routing Table there are two ways you can accomplish this Accessing the Command Prompt in Windows XP 1 Click on Start on the Taskbar Look for the icon similar to see below EM Windows XP 2 One of the menu choices should be Run see below Windows XP z k k 3 Click on Run A new window appears f Ex 2 ae ee Open v Cancel Browse
25. an 2011 10 17 53 AM RADIO REP6100 STATUS 1 IN since start 0 OUT since start 0 IN total 50 OUT total 3 Recycle 0 Connected Clients 0 Messages 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 40 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca mall by MeoFerva Systems y The ZapMall Client ZapMail Client Main Screen The Zapmail Client application is a text and instant messaging gateway for the Zapimail server application It handles messaging to and from other Zajwail clients mobile and portable groups mobile and portable units or any combination thereof The client makes it easy for dispatchers to be in physically different locations or for those handling several different zones all in the same room to communicate between their peers even when they are busy talking on a radio The main window functions in a similar way to traditional email clients Items in BOLD are unread messages addressed to the client Double clicking a message or selecting one and clicking the View button will open up the message text for the selected message zapMail Client H RER A File Setup Registration About acm From Date neoPort 7 27 Feb 2009 10 40 12 AM neoPart 5 27 Feb 2009 10 30 15 AM neoPort 6 26 Feb 2009 04 71 09 PM System 1
26. ata anaaaanasaaaan sanssa naaaanananaananaaa 21 Pie Unts TAB SOD arire aea A iaaa 22 THE CIENS TAB SCUD hanoian A aE i a eE Eaa 24 The Emal T TAB StU presna aaae aE AES RANEA 25 Tne Emal 2 TAB SCO VPO 26 The Lone Worker TAB Setup aiinnnnaaaaaaaaaasaaanananananununnnnnnununnnnnanannnnnunnnnnaunnnnnn 27 The Varlable TAB Set sicciscnarsatwianaanoainsdaseintinianenodsceanasaniatohigeadicemaronieneiaants 28 Oe iB TA UN a 29 Se ee 115 Ae a sets snipes E N IN A 30 The Messages SChe68Ml iinasiisasassnsssdasa ina sas aina kda Ha ARna aa nK AKAN A SAK OR A K KANAN AAN k aR 32 The EMail Process Flow aannanaaaaaaaanaaanananananannananananunannnnanananananannnnanananananannnnna 33 The Variable Process Flow anninaaaaaaaaaanaaanananaanananananannnnanananananannnnanananananannnnna 34 The System Solea sesseur siina R AIA NAAR NIA NENE EAEE 35 The Archive SCreen aaananaaaaaaaaanaaaanananananununnanananananunnnnnnanananananannnnanananananannnnna 36 The Variable Screen annaznaaaaaaaaaananasanananannnnananananunnnnnnananananannnnnnnnananananannnnna 37 The Lone Worker Screen aiaiznaaaanananananananannananananununnnnanananananunnnnananasananaunnnnna 38 The SNPP Screen annnzananaaanaaaaanuaaananananananunnanananananaunaunnananananananannnnnnnananananannnnna 39 The TGP Screen inininaiananananananananna
27. e its licensing parameters and contains information that verifies these parameters which relates to the features purchased This USB key MUST be inserted into a usable USB port on the Computer and left in place at all times while the purchased application is in use Failure to do so or removal of the key at any time will result in the termination of the wail application It is IMPERATIVE that the USB Secure Key be protected and secured at all times In the event of loss or damage a replacement key can ONLY be purchased from weorerra Systems Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 5 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Reoterra Systems Contact information SNeoTerra V Systems MLC 48 Centennial Road Unit 7 Orangeville Ontario Canada LOW3T4 support neoterra ca sales neoterra ca Business Number 1 519 940 0088 Facsimile Number 1 519 940 8813 Please use the process within your Country to allow for direct dialling For your convenience you may wish to try http www countrycallingcodes com For more information on NeoTrerra Systems please visit www neoterra ca Installing zyra V Minimum requirements A Microsoft Windows Platform Windows Vista or Windows XP Home Professional 2 GHz Dual Core 32 bit x86 or 64 bi
28. ed When forwarding it is important to make sure that you check off that you want to retain a local copy in the catch all account if it is monitored by the customers IT department Otherwise any mail that winds up in catchall xyz com will be forwarded off to joeuser xyz com and then deleted thereafter To create a Catch All account follow the steps as outlined below Note You do not have to choose netfirms as your domain hosting provider it can be any domain host provider with Catch All support The customer can choose to either use their existing domain or create a new one for the applications use it is up to them Note It is important that the email address used in the Email1 tab in Zayzmail NOT be using an email account shared by others as Zajimail auto deletes the mail as soon as it grabs it down from the POP server also defined in the Email1 tab Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 51 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca tvadil by Neorerra Systems The following steps are required when signing up for a domain hosting account actual steps may vary e Choose a domain hosting company Go to a hosting site of the customers choice Eg www godaddy com and sign up for a basic hosting account Pick a basic hosting plan Choose a domain name Choose a domain name to use f
29. erra Systems Appendix B Troubleshooting zza There are a number of locations that you should be aware of that can help you to troubleshoot Zajmail when you are encountering difficulties The default application installation folder for Zagmail is C Program Files NeoTerra Systems zapMail Server This default installation path from here on will be referred to as AppRoot List of file and folder locations for Zajzwail Server AppRoot Archive Contains MSAccess databases that are sectioned off monthly to allow certain reports to run from the application AppRoot Data Contains the databases that make the application work Among the most important are the Units and the message store database units mdb and store mdb respectively These databases are copied over from AppRoot if the user deletes the corresponding data file in this location due to corruption or other cause AppRoot Logs Contains recycled messages deleted from invalid email addresses message logs and TMS acknowledgement logs There are currently 6 different tyoes of messages that can be visible in the recycled message logs from A G They are defined as follows Invalid target type not 1 or 2 Incoming user not authorized Invalid from address _ B C Invalid target type Exists in email XLation table therefore follows D Email Process Email Process Invalid target type Not exist in XLation table but domain good Error obtaining variab
30. fig Tool meorerva Systems has bundled a simple to use utility to configure the route table in the base computer which can be found in the Start Menu under NeoTerra Systems zapMail Utilities Route Config OR the following location C Program Files NeoTerra Systems zapMail utilities Route Contig exe Simply configure the CAI and IP address of the base radio and press Create Route Network CAI h2 or Radio IP Address 192 168 10 1 EO ierra tft t SYSteMs Wwww neoterra ca Note CAI stands for Common Air Interface IP stands for Internet Protocol Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 11 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Hai XP Data Routing USB Driver USB Driver installed on any PC that needs to communicate with MOTOTRBO Radio Drivers are bundled in the Zajmwail distribution Once connected installed and configured correctly MOTOTRBO Radio acts like a network interface DO NOT INSTALL CPS ON EVERY MACHINE Windows XP Data Routing Normal IP Addresses Radio leases its Accessory IP to the PC not the other way around Accessory IP Radio IP 1 If more than 1 radio is connected to a PC make sure Radio IP s are unique These IP s automatically get added to the PCs route table Windows XP Dat
31. gramming Software Help Q pe B be J Che Search Read Write Clone Reports About a Fou x t Text Messages eneral Setin 8 AVAILABLE ENROUTE ON SCENE CALL ALERT Add text message CALL ALERT to pre defined messages list BB MOTOTRBO Customer Programming Software Fie Edt View Device Window Help Q pe bB be J Copy Search Read Write Clone Reports About icp Top Accessoi ry Buttons One Touch Call Long Press Duration ms 1000 Short Press Long Press Emergency On v Emergency om E Signaling Systems Scan orrot Radio check H moc Text Message v Nuisance Delete One Touch Call 6 7 Repester Talkaround One Touch Call 1 v One Touch Call 3 One Touch Call 2 v One Touch Call 4 a Change or add an entry for orua faaSE 3 ia a button to use the hani a CALL ALERT message 2 00t Button F gh Low Power One Touch Call One Touch Call client602 ext Message ON DUTY ciient503 ext Message OFF DUTY Digital Call Call Type Text Message 3 PC Base e sage AVAILABLE ext Message ON SCENE Aia veszaPru v Repeater 8 Reta n l Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 50 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 51
32. he dispatch ID Client ID for the client These can also be programmed into the radio as a Dispatch Call to allow a radio subscriber to initiate a message to a given dispatcher gt Enter a descriptive name for the client Note It is important to segregate between grouplD s unitID s and client DispatchID s using different blocks of numbers as setup can get quite confusing otherwise For example Group ID s from 100 199 Unit ID s from 1 99 Dispatch ID s from 500 599 etc Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 24 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapimail by Neorerra Systems The Email 1 TAB Setup Save and Exit Cancel V Edit values Admin TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker 3rd Party General Test emails Email address radios neoterra ca To ewan neoterra ca Heartbeat Heartbeat Emails Reset with radio cc on Emails Interval 5 Mins Email address SMTP Server mail neoterra ca Server mail neoterra ca sername radios neoterra ca Username radios neoterra ca Password Pot 25 Copy gt gt 1 GENERAL The email address defined here is the one used when sending email from out of zapal 2 HEARTBEAT Controls in this area define whether or not the status of the base stati
33. il sales neoterra ca www neoterra ca mall by MeofFerva Systems y The Groups TAB Setup This screen defines any groups that any given individual subscriber unit can belong to Save and Exit Cancel 7 Edit values Admin TRBO Networks Units Soup ciens Email 1 Email 2 Lone Worker 3rd Party Group ID Dispatch ID Subject Text Groups Tab Settings gt Name Enter a descriptive name for the group gt Group ID Corresponds to the actual Group ID programmed into a subscriber radio gt Dispatch ID Entering a non zero value here will define reply to all functionality See pg 44 for more details gt Subject Text In subject Mode this field is used to enter text which will be compared to the subject line of the incoming email Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 23 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerra Systems y The Clients TAB Setup This tab defines client logins to allow connection to the zapa l server Save and Exit Cancel J Edit values Admin TRBO Networks Units C Cio Simei Email 2 Lone Worker 3rd Party Clients Dispatch ID Client Name gt cayoorte aa Dispatch ID Clients Tab Settings gt Dispatch ID Enter t
34. isia S l Send message to Unit ID Is GroupID flag Set Send message To motoGrp 7326000 from 7325000 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 48 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zaprail by NeoFerra Systems Zza Client Zapwail Call Alert Feature There are also special messages that can be passed back and forth by users of the system The main one is CALL ALERT which will cause the Zajzwail client screen to pop up if minimized on the desktop and alert the operator via a chime sound that there is a unit wishing to talk to them File Setup Registration About eoPort 6 02 Mar 2009 11 49 23 AM System 1 CALL ALERT Status CONNECTED Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 49 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapadl by Nearerra Systems Zaprail Call Alert Feature Setup To be able to use the call alert feature you must first make sure that you have defined a text message with the exact spelling and spacing minus the double quotes CALL ALERT The two illustrations below should help you get the proper settings flashed into your radio BB MOTOTRBO Customer Pro
35. ithin the application 1 Built in archiving reporting tool 2 Bundled drivers in Quick start which includes Motorola drivers using Ethernet over USB There is 1 Protocol that Zazmail uses with MOTOTRBO devices 1 ARS Automatic Registration Service Advises of devices that come on line and go off line Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 9 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y SECTION 2 Network Configuration Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 10 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Network Configuration Welcome to the PC Route Table and Network Configuration Section 1 PC Route Table Configuration Information a Windows Vista i It is NOT necessary to configure the route table in a Windows Vista environment Zajwall will take care of the routing of packets to the appropriate attached MOTOTRBO Radio devices whether Mobile or Portable b Windows XP i You will have to use the following information to configure the route table for EACH MOTOTRBO Base Radio device which is attached to the Zajmail computer Windows XP Data Routing Route Con
36. l Client User Registration Screen This screen shows the mobile and portable units registered with the Zajzwail server showing the name associated with the unitID date time of last update status and base radio system last assigned Unit a Date Time Status System Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 44 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapail by Neoverra Systems Zaprail Alarms When an emergency alarm or lone worker alarm goes off an alarm bell graphic and sound will be generated on the client To dismiss the sound double click on the alarm bell graphic which will also dismiss the graphic To bring a radio into or out of lone worker monitoring simply double click the first gray column in the row corresponding to the unit you want to change the status on In the lone worker status the operator will have time to prevent an alarm from popping up on the client as there is a 1 minute pre warning where the radio will make noise every few seconds File Setup Senet Mosseges System Arie Love Worker Date Time Monitored 23 Jul 2010 01 08 08 PM i dii 23 Jul 2010 01 12 30 PM 23 Jul 2010 01 11 30 PM 23 Jul 2010 01 10 26 PM 23 Jul 2010 01 10 08 PM 23 Jul 2010 01 09 08 PM 13 Apr 2009 08 19 38 AM 11 Apr 2009 11 48 06 AM 11 Apr 2009 09 40 39 AM 11 Apr 2009 09
37. le temp ID Temp ID overflow F Email not found in XLation table or invalid domain G Prefix on incoming email non numeric H Variable Process H_ Unit or Group does not exist Subject Text does not exist in groups table AppRoot Utilities Contains the IP Converter and Route Config utilities List of file and folder locations for Zazmail Client AppRoot Data Contains the data files MESSAGES MDB which stores any messages sent to from the Zajmail client This database is copied over from AppRoot if the user deletes the corresponding data file in this location due to corruption or other cause AppRoot Sounds Contains a sound file for use when the client receives a CALL ALERT type call AppRoot KML This folder contains 3 XML files that define how the Zajwail Client behaves Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 53 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Appendix C Third Party interface for zapMail zapMail now has a third party protocol that can be used by other programs All that would be needed is for the customer to create a TCP IP socket on the port specified in the zapMail setup screen 3 party tab to parse out and send receive message to from the zapMail Server application zapMail TCP Protocol V1 05
38. nanananananunnnnananananunnnnnnanananananaunnnnanananananannnnna 40 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 2 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca atv dil by Neorerra Systems The Zapimail Client Zapmail Client Main Screen Zapwail Client Message Detail Screen mail Client New Message Screen Zapwail Client User Registration Screen Zaprmail Alarms Zapwail Client Setup Screen Special Features Zaprmail Server Zapiwail Group Reply to All Setup Zapraail Group Reply to All Diagram Zaprmail Client Zapmail Call Alert Feature Zapwail Call Alert Feature Setup Appendix A How to set up email for use with Zajzwail Appendix B Troubleshooting Zajwwail Appendix C Third Party interface for zapMail Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 3 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y SECTION 1 Before You Start Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 4 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y Before you Star
39. neoterra ca Zaprail by NeoFerra Systems The Messages Screen This is the main area in Zagwail for the display of sent and received messages There are two different ways the inbox amp outbox can behave depending on the user setup of the application for the Process setting under the Admin tab in setup The two main modes are Email and Variable Below is a description of the two modes r zapMail V3 2 Build 100 1 l a T K 1 Time To From Message OUT since start 4 IN total 16 OUT total 57 Recycle 15 Connected Clients 1 Messages 0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 32 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca Zapiail by Neorerra Systems The EMail Process Flow There are two main ways that messages can be handled into out of zapal The email process is outlined below The email process functions as an email validation and forwarding account passing messages to and from radios via an email client Email Process PC user sends email to catch all or alias for domain zapMail grabs POP data every X seconds POP Server v Get From address from DB pl P Is FROM Dump Invalid address in DB Email F 1 Yes KZ S S No Is 1 in the Yes Is u
40. nits section mail address configured in setup No h I a i s 2 in the Yes Is Groups section mail address configured in setup e iZ v Display msg in inbox and queue it up v Go through queued messages Yes Dump Invalid R EMail pus online gt gt Yes in ae Yes No Delete message v from queue Msg Timestamp gt Retry limit __ iia ae Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 33 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapiail by Neorerra Systems The Variable Process Flow The variable process functions as an email validation and forwarding account passing messages to and from radios via an email client The only difference between this process method and the Email process method is that there is another layer that provides additional abstraction of any given email address so that it can function on the in a system with a variable radio system assigned messaging address Variable Process PC user sends email to catch all or alias for domain zapMail grabs POP data every X seconds POP Server ys Is FROM address in DB ae Yes Get domain mail setup I Mail S Exit Routine N Pee ee Dump Invalid omain Setup
41. o 140 characters including a CR LF if a subject line is included Success to indicate status of message cancellation request Error code server to client indication of an error ID start at 100 and increment by 1 Message structure STXKEYWORD Message dataETX Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 55 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y Keywords The examples below imply that the message is wrapped in STX ETX codes Word PNG Direction client to server Description layer 7 keep alive message Structure PNG Example PNG Possible responses PNG this will be sent back to the client to reset the layer 7 timeout timer Note this message will be sent every 1 second by the client and the PNG reponse from the server shall be immediate Either side of the connection should disconnect after 5 seconds with no layer 7 traffic Word MSG Direction client to server Description used to indicate a new message to be sent Structure MSG messageType targetID messagelD message Example MSG P 6 12345 Stamping Machine Alarm Possible responses STS Note if the radio is not ONLINE then the message will not be queued for transmission 3 party application should escalate the message on receipt of OFFLINE or EXPIRED
42. ome available for use under the TRBO Networks tab and for display on the Main Server tab of the application Own ID This is the ID of the base radio that will be connected to the computer to route emails to from the radio System Password The system password to access this screen default is pw ARS Interval This is the interval at which Automatic Registration will occur in multiples of 30 minutes Store Aging This configures how long Zagmail will try to send a given email to a unit before giving up and deleting the message Retry Cycle This is how often Zajmail checks to see if there is any mail queued up Process This will allow the user to choose between Email amp Variable modes Most all installations are Email unless the customer is integrating zapMail with the Starwood Guest Response system in which case variable should be chosen For more information on the two modes see pages 27 amp 31 32 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 18 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y The Administration TAB Setup cont d h Process This determines how Zajmail will respond to and send emails Below is a description of each mode Email Mode In this mode the administrator sets up several aliases
43. on radios connected to Zamzmail will send an email on whether they are online or offline 3 Test Emails Emails that will be sent in test will be sent out this address 4 POP and SMTP Set up Enter the appropriate POP and SMTP Server information to allow the successful execution of the email alerts Use the Test button to verify mail server connectivity A new addition is support for SSL and TLS secure socket connections for both incoming and outgoing servers The STORE and FORWARD Function This functionality is an INBOX OUTBOX feature that uses a store and forward function storing data when messages are sent from your Workstation PC to the Mobile unit prior to sending it to it s destination STEP 1 Using the POP and SMTP set up it goes through a 2 stage validation process by checking the Radio s ID in the To address then the From address to verity authorization from the list If the Email is validated successfully the information goes into the Store and Forward function and follows through by executing the TASK STEP 2 From the Mobile s port to the Zafimail workstation the incoming data information goes to an OUTBOX and uses the SMTP server to Execute the TASK Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 25 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca
44. or the email alias or catch all to set up The hosting site should tell you whether or not the name search and or registration was successful or not Check Out and Confirm Personal amp Payment Details Usually your hosting choices will be shown to you before you commit to the domain purchase Proceed to the checkout to give your particulars to the host of choice choose a password and enter payment details Login to your new hosting account The next step is to sign in to the hosted domain that was just set up Login with the name and password you chose in prior steps to add an email address Create a new email address on your domain account The hosting provider of choice must either provide support for email aliases or catch all accounts to be compatible with Zagmail Create an email account to be used by Zajwail Make the email account a Catch All or assign aliases One other thing to be aware of is that even though you are able to get in and create an email address immediately after successful domain hosting sign up it may take anywhere from 24 72 hours for the new email address to be recognized as the new email server pointer MX record propagates across the internet DNS servers Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 52 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca zapadl by Near
45. ssage Call alert with message This allows the radio to sound an audible alert continuously on receiving a message until the user reads the message or until the message expires through aging Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 19 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y The TRBO Networks TAB Setup There are two modes this screen displays If the server is in conventional mode the screen displays as below Save and Exit Cancel V Edit values Admir _TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker 3rd Party 127 0 0 1 v Revert 1 192 168 20 2 Revet2 192 168 30 2 Server Interface Server Port 44000 Revert 3 None Revert 4 None Ni Network CAI Revert 5 one Revert 6 None Revert 7 None CAI Group TMS Port Revert 8 None ARS Port a Revert 10 None Revert 11 None Voice Interface 1 192 168 10 2 Revert 12 None Voice Interface 2 None Revet 13 None Voice Interface 3 None Revet 14 None Voice Interface 4 None Revert 15 None 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 Revert 16 None 2 Network Settings Server Interface This is the address of the Zazvid l server Server Port The port the server will listen on for clients to connect Network CAI This is the CAI for the radio network CAI Group
46. t Introduction Thank you for purchasing Zafwail an application designed by SeoTerra V Systems for the Motorola MOTOTRBO Professional Digital Two Way Radio System to permit the user enhanced control capabilities The application has been designed to accommodate the safe tracking of fleet and similar fixed locations that use the MOTOTRBO product The application features a text to email gateway to allow text messages to be sent or received via email over your Motorola MOTOTRBO radio system meorerva Systems has worked with the end users to streamline the application and make it simple to install easy to use and understand Before Installing the Software It is IMPORTANT to ensure that prior to configuring Zagmail that your Computer route table has been appropriately updated so that the MOTOTRBO radio network can be accessed Please refer to the Network Configuration portion of this guide The demonstration version of Zajmwail can be run as a stand alone however once purchased will require a USB Key to work with and validate the licensing agreement This Secure Key will be supplied once the purchase has been approved CAUTION The purchased Zafmail application is governed by a licence agreement that INCLUDES a USB license dongle that compounds the security of the application for your exclusive use This USB device is a Serialized Key that handshakes with your Zapmail application to validat
47. t x64 processor For Windows XP 2 GB of system memory For Windows Vista 3 GB of system memory Need Vista 64 bit OS for the system to see gt 3 GB of RAM in the system 160 GB hard drive with at least 15 GB of available space Minimum Dual monitor card Recommended Audio Output Local Area Network with IP Platform support Internet access for remote support Additional requirements Actual requirements and product functionality may vary based on your system configuration Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 6 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meoferva Systems y The installation disc contains two files that will be used for the successful installation of zapal 1 setup exe contains the full installation package and should be used for all FIRST time zapa I installations 2 zapMail Setup msi contains the installer for the application only and should be used for UPGRADES to Zajiwail For purchased applications please install the USB Secure Key in a free USB 2 0 or higher port Please note that this port will be PERMANENTLY occupied by the USB Secure Key for as long as the purchased Zajiwail application resides in the computer in question See sample gt Security Key May not be exactly as shown 1 Start your computer and wait for
48. tables in a group To make this option work you need to define a Group ID and a valid Dispatch ID to go with it Then make sure both the GroupID and Dispatch ID s are defined in the radios as well as with the Zazwv a l server In the example below when someone sends a message to the Dispatch ID 7325000 mail will check the database of Groups to make sure a record exists for the passed in Dispatch ID and if it does grab the Group ID associated with it 7326000 Then it will put the message into the queue addressed FROM the Dispatch ID 7325000 TO the Group ID 7326000 M ne O O Save and Exit Cancel Admin Units Groups Clients Email 1 Email 2 Variable Edit Delete Add Group Name Group ID Dispatch ID neoGRP2 200 J0 Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 47 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca Zapimail by Neorerra Systems Zapraall Group Reply to All Diagram zapMail Reply to All Functionality Portable User sends message to grpDispatch 7325000 A Is the grpDispatch ID 7325000 equal to the group already defined Dump Text in zapMail Yes Send to message Store with GrouplD flag Set Text Message Waiting messages in Store Store mdb S
49. various words or a e syntaxes that can be used after the Eea netmask y a subnet mask vali for this route entry If ecified it defaults to 255 255 255 255 word route will be displayed If you ERS r Eka M es the metric ie cost for the destinations cannot see the entire information in Pa solon desf ina Tonsave inated up Inykiennafuonk dafines atabase file HOSTS 19 k H use expand the cmd window aah TIETES sy attesa iJ s a J i d as shell tt LA 1 using your mouse or use the right KS REA 3 hand scroll bar to move the data HSS Syok paepe A App PT The route addition failed The specified mask parameter is invalid Destination amp Mask t Destination up and down the screen See data MW exam ple below Sus ADD 157 0 0 8 MASK 255 0 0 0 1457 55 80 1 METRIC 3 IF 2 Interface If IF is not given it tries to find the best interface for a given gateway route PRINT route PRINT 157 nly print se matching 157 route CHANGE 157 0 0 0 MASK 8 0 6 157 5 METRIC 2 IF 2 CHANGE is used to modify gateway and or metric only route PRINT route DELETE 157 0 0 0 gt route PRINT Once you have the information you need to type EXIT at the Documents and Settings HP_Administrator gt ERIT flashing prompt and the cmd window will close after you hit ENTER ex C WIN WS system32 cmd exe Filename zapMail_Training_Manual doc Revised Date 1 25
50. will use to separate valid emails from invalid ones when messages go into the queue for sending to remote units MIN Dispatch call range Defines the lower limit of randomly assigned email addresses for those setups that utilize a variable email system MAX Dispatch call range Defines the upper limit of randomly assigned email addresses for those setups that utilize a variable email system 2 Alias Clear Method This area defines how long a message will stay visible in the variable email list of messages A message can either timeout in x days settable by the user be cleared by sending a CLEAR message defined in the radio or both of these methods can be used for those types of systems where messages must be cleared away after being acknowledged for service based systems eg Trouble ticket system Note See pg 31 for a flowchart on how elements of this screen work when Zajimail is setup in the variable email format Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 28 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y 3 Party Tab Setup This screen allows setup of SCADA or alarm system inputs via RS232 SNPP or TCP IP protocols Server Setup u Save and Exit Cancel Edit values Admin TRBO Networks Units Groups Clients Email 1 Email 2 Lone Worker 3rd Party
51. ype the name of a program folder document or resource and Windows will open it for you a Internet resource and Windows will open it for you open setup exe x Tie task will bs Windows XP Windows Vista 7 Click OK 8 Zamail V will now start to install Note If you have a purchased licensed copy of Zapmail MAKE SURE THE SECURE KEY has been inserted into a spare USB port on your Computer to activate the license 9 Follow the instructions Once the installation is done Zajwail will place a short cut icon on your Desktop 2 y p S zapMail 10 You are now ready to Configure your Radio Network prior to Setting up your Zafimail System Application Filename zapMail_Training_Manual doc Revised Date 1 25 11 Page 8 of 57 48 Centennial Road Unit 7 Orangeville Ontario L9W 3T4 Tel 1 519 940 0088 Fax 1 519 940 8813 Email sales neoterra ca www neoterra ca wall by Meorerva Systems y The MOTOTRBO Professional Digital Two Way Radio System Some interesting points to remember about the MOTOTRBO Professional Digital Two Way Radio The Mobile radio has 5 terminal inputs and the Portable unit has 3 terminal inputs for use in telemetry meorerva Systems has taken advantage of these terminals to accommodate various tasks that are efficiently controlled by the Zajwail application Some value added inclusions within zaprall Zapmail has some embedded assistance w
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