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IG User Manual - Personal Web Space

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1. Invite to Instant Meeting l Show Favortes Orly amp Favontes G My Groups amp Unfed Bod Loblaw Dr Kenneth Nosewater Latex Sales Desk Invite Subject TEE Click the symbol next to a folder to display the users available to meet with you If this is your first time using the software you will find that most of users will be available under the Unfiled folder The available users list is populated with your favorite people o Select the user you would like to invite Hold down the Shift or Command key to select multiple users if you wish to invite more than one person at the same time o Names may be displayed with different font colors and icons Users displayed in blue font with adjacent multiple heads icon are currently in a meeting If you invite these users to a meeting they will have the option of leaving their current meeting and joining your meeting or otherwise responding to your invitation Users displayed in black font with adjacent single head icon are available to be invited to a meeting 37 Copyright 2008 inSORS Integrated Communications Users displayed in red font with adjacent ZZZ icon are currently away If you invite these users to a meeting you will receive a response with their away message and they will receive a notification of your invitation when they return o The Invite Subject field will default to Meeting Request You may modify this string as desired and whatever
2. The H323 IGDialer Management group will only appear on the IGModerator dialog if you are the meeting owner creator or explicitly designated as a moderator To initiate a control option against another user in the meeting select the site name via the User Management drop down control and click one following buttons Mute clicking this button will mute the audio for the selected H323 SIP PSTN enpoint connected v ia IGDialer Unmute clicking this button will un mute the audio for the selected H323 SIP PSTN enpoint connected via IGDialer Kick clicking this button will eject the selected H323 SIP PSTN enpoint from a meeting 86 Copyright 2008 inSORS Integrated Communications IGGentner IGGentner controls a single line phone interface that is installed in some conference room configurations Please note that IGDialer is the preferred method over IGGentner for making phone calls However if your UCS does not support IGDialer you may still connect phone calls using GGentner and your IG Cube phone interface GGentner will only function with Gentner ClearOne echo cancellation equipment that has a phone port it will not work with other telephone interfaces or modems IG Gentnes Phone Control The interface functions similarly to a touch tone telephone Enter the phone number along with any necessary codes such as area code outside line long distance and press the Dial button You should hear the dial tone and other soun
3. l Disabile Capture Scaling y Auto lt tsplay incoming IGPx captures Disabie Remote IGPix Push Warning V Auto dspley URLs shared from other nodes _ Disable Remote URL Push Warning C Disabie Uptoad Progress Window Enable IGPix Check this checkbox to enable IGPix in meetings Sound on Update Check this checkbox to instruct IGPix to generate a camera shutter sound whenever an image is captured Sound on Update is accessible from the IGPix configuration screen as well Show Warning on Capture Check this checkbox to instruct IGPix to display a warning message whenever you click the IGPix Take a snapshot toolbar button You may also disable this option by clearing the Display next time checkbox on the warning dialog Disable Capture Scaling Check this checkbox to diable auto scaling for Powerpoint slides pushed via IGPix When this option is checked any PPT slides pushed in IGPix will be displayed on the target nodes in the same resolution as the node pushing the slide Auto display incoming IGPix captures Check this checkbox to instruct IGPix to automatically inv oke IGPixViewer when other nodes push captures to your node in meetings Disable Remote IGPix Push Warning Check this checkbox to instruct IGPix to display a warning message before opening IGPixViewer to display IGPix captures pushed from other nodes in a meeting You may also disable this option by clearing the Display next time checkbox on the war
4. 443 HTTPS port Click the Ignore HTTPS Invalid Certificate Errors checkbox if you wish to suppress errors warnings e g unrecognized CA related to the server s site certificate Save Delete Server Configuration Profile You may optionally save the parameters specified in the Current Server Configuration group box in a profile that can be easily retriev ed and reused This can be useful if you connect to multiple IOCOM Servers or use more than one set of user credentials To save these parameters into a profile click the Save button adjacent to the Current Server Configuration group box As you save profiles they will be added as a drop down box entry in the IG Server field To switch between profiles select the desired profile via the IG Server drop down box and click OK You will be prompted to restart GMeeting after which you will be logged in using the parameters from the selected profile To delete a profile simply select it via the drop down box and click the adjacent Delete button 14 Copyright 2008 inSORS Integrated Communications Use Streaming Media Proxy If you wish to use a streaming media proxy server with IG check this checkbox and specify a valid hostname IP and port Contact your system administrator for configuration information and further assistance 15 Copyright 2008 inSORS Integrated Communications You may configure various video settings via the GConfig Video tab IG Node Configuration
5. Copyright 2008 inSORS Integrated Communications PowerPoint with IGPix Sending a PowerPoint presentation The people who are in your meeting running IG software will automatically get your PowerPoint presentation when you enter View Show mode If there are other people that do not have an IG client then they will need to open a browser and navigate to your personal IGPix web address IGPix Viewing URL You may also send an email with a link to this address by clicking the Email Viewing URL button in the IGPix configuration menu To capture a PowerPoint presentation in View Show mode open your Microsoft PowerPoint slide show file and select View Show via the Slide Show menu If you run your PowerPoint presentation in View Show mode IGPix will automatically capture the slide images during slide transitions you do not need to manually update IGPix only captures still images so effects such as sounds v ideo animations and transitions will not be included 82 Copyright 2008 inSORS Integrated Communications Changing the display your PowerPoint Show appears on Some multi monitor projector configurations may wish to change the monitor or projector that the Slide Show appears on To modify this setting execute these steps o In PowerPoint go to the Slide Show menu o Select Set Up Show o Inthe Multiple monitors section select the display you wish to use for the presentation When you View Show the slides will appear on the display
6. Moderator Help Recordings are listed with their names status date and size Folders are also listed in blue font Folders may be created by an IG Server administrator The window also shows how much space is left on the IG Server to store recordings 26 Feb 2006 10 51 Please note that your user account must have privileges to play create and or delete existing recordings Please contact your IG Server administrator for more information Recording a session To record a session press the T button A dialog similar to the following dialog appears 75 Copyright 2008 inSORS Integrated Communications IGRecor der Please enter a name for your recording username _insors_com_ 1154722876 Type a name for the recording in the and click OK to start recording The recording will appear at the top of the IGRecorder file list and likewise be displayed in the Now Recording group Playing a recording To play a recording select the recording you wish to play and press the D button You may alternatley right click it in the list and select Play via the menu that appears The playing recording will be displayed in the Now Playing group A delay may occur as the file is loaded and started You may still collaborate with others in a meeting while a recording is being played You may adjust the video display settings and volume of any of the streams in the recording as if it were a live session Playing a recording in the sam
7. excess information is discarded often referred to as packet loss or loss and video image quality quickly deteriorates High loss can also impact voice quality Bandwidth usage can be greatly reduced by selecting a different channel when joining a meeting You can also close unwanted v ideo windows to lower your bandwidth consumption and improve the image quality of the remaining views A summary of the options available via the Video Properties dialog follows Video Device Your camera or capture device as shown in the video tab of IG Node Configuration If you have more than one capture device installed you can use the menu to select the one you wish to adjust Transmit Indicates that the image from the selected video device is being transmitted to others Checking unchecking the box will toggle the video transmission 63 Copyright 2008 inSORS Integrated Communications Configure Video Opens the properties for your primary video capture device when you start transmitting video again These changes will be applied immediately This is very similar to the video configuration performed through IG Node Configuration Show Encoded Video When checked your video streams will be displayed as they appear to others after the codec has been applied to the image Display Legacy Video Checking this checkbox will allow you to display live video streams from select legacy versions of IG software Bear in mind that when this option is che
8. D o o D A lt H gt V Left Right Invert M Up Down Invert M You may control the pan tilt zoom cameras connected to other meeting nodes using IGCam If you aren t able to select a camera to control and or the controls are grayed it may be due to one of the following reasons No PTZ cameras are present or powered on The control VISCA cables for the cameras are disconnected The site is not allowing remote control The site is not running IOCOM software You are connected to meeting via multicast A description of the various IGCam options follows Allow Remote Control To prevent remote users from controlling your cameras uncheck the box Password By entering a password in this box remote users who wish to control your cameras must enter a matching password in the same box Default is blank Preset Save Allows you to save the existing local camera configuration This simplifies recurring meetings in shared conference rooms and lets you easily reset your local camera views to your preferences Not available on Mac Preset Load Allows you to load a previously saved camera preset file Not available on Mac Reconnect The reconnect button causes the software to verify the connection of all your cameras This should only be necessary if you have added or deleted a camera while in session Reset This will reset the camera selected as though you had turned the camera off and then on again Backlight This toggles the
9. GConfig Audio tab If problems persist contact your site administrator and or technical support 92 Copyright 2008 inSORS Integrated Communications Echo is caused by sound from your speakers looping back through an open microphone In most cases the site that does not hear the echo is causing the echo We strongly recommend that you use professional echo cancellation equipment or headsets These tips can help you locate and eliminate echo problems Have all sites uncheck the box next to the microphone in IGClient Then one at a time have them turn their talk on until you hear your audio being echoed back This will help you find the problem site Move microphones away from the speakers If a Microphone must be placed near a speaker lower its individual input level until the echo stops If the other site is using a hands free echo cancelling device have them try resetting the unit This is often as simple as unplugging the power and plugging it back in but they should refer to their equipment user manual if they are uncertain If none of the above methods resolves the problem then the user may need to uncheck their microphone and only check it when it is time to speak Further guidance for a long term resolution to the problem may be gained by contacting technical support Local audio can also generate echo if Line In is selected as an audio output source Go to Start Menu gt Settings gt Control Panel Open the
10. IG nodes the sequence of the cameras is managed by the camera control IDs in G Node Configuration Take note of which camera moves which image in the session Note the order on the select camera list the top camera will be ID 1 Then go to IG Node Configuration on the Windows node and rearrange the camera control IDs so they match up with the camera images 102 Copyright 2008 inSORS Integrated Communications Other troubleshooting e Verify the presentation web address URL if you are accessing the presentation v ia web browser e Verify that the Sending Capture box flashes on the user s screen when they click the IGPix icon e Make sure the web browser is set to update pages on every visit to the site e Ask your network administrator if a proxy server is in use It may be necessary to bypass the proxy for IGPix to function properly e If problems persist contact your site administrator and or technical support 103 Copyright 2008 inSORS Integrated Communications Index A About Hardware 25 About IGHelp 5 Active Directory Authentication 14 Audio Configuration 67 Audio Equipment 26 Audio Tab IGConfig 17 Auto Accept Meeting Invitation 19 Auto Accept Meeting Request 41 Away 19 Away Status 45 Camera Control 60 22 Camera Name 16 Communicator Integration 40 Conference Mode 37 19 De Default Join Conference Mode 19 Desktop Capture 58 Disable Remote Video Transmit 85 Disable Screen saver 19 D
11. If problems persist please contact technical support 98 Copyright 2008 inSORS Integrated Communications Some of my camera streams are showing up as blue black scrambled This may occur when there is a loose or incomplete cable connection between your camera and your computer s video capture card Your video capture card may also be configured with the incorrect v ideo input type It is also possible that the camera itself is faulty e Make sure your camera is powered on e Verify that you don t have any other camera s connected to your system e Verify the connection between your camera and your computer cube is secure e If another local camera is properly functioning disconnect the cable from the functioning camera and plug into the problem camera If the problem camera operates normally with the new cable the other cable may be damaged e If color settings for all display screens are not at least 24 bit video windows may show up as grey or black e If you still need assistance contact technical support 99 Copyright 2008 inSORS Integrated Communications Display goes blank during conference This may be caused by the screen saver and or power saving feature on your computer When no keyboard or mouse activity is detected the computer assumes you are not there and will activate the power saver after a selected delay Laptop users may need to configure a customized power control panel supplied by the laptop
12. Windows startup You may manually configure IG to start when Windows starts by copying the GMeeting shortcut IGMeeting exe from the inSORS Video Collaboration program folder to the Windows Startup folder If you don t want IGMeeting to run on Windows startup simply delete the inSORS IGMeeting shortcut from the Windows Startup folder Help Center The IGMeeting Help Center Menu provides a quick and convenient means to access IG configuration options and resources To display the GMeeting Help Center menu right click the IGMeeting systray icon and select the Help Center item via the menu that appears The following options are available via the Help Center menu o About Select this menu item to invoke the About IGMeeting dialog Here you will find version and license information Configure Select this menu item to invoke the IG Node Configuration dialog where you may modify a variety of IG configuration parameters o Setup Wizard Select this menu item to invoke the IGConfig Wizard which will walk you through a basic IG configuration o Help Select this menu item to invoke IG online help o Manual Select this menu item to open the PDF viewer required the optionally printable IG User Manual 29 Copyright 2008 inSORS Integrated Communications o Support amp Training Select this menu item to navigate to the online Technical Support site Contact Support Select this menu item to send an email message to I
13. allows multiple cameras you should position the extra cameras to v iew other participants in the room Video displays For optimal use of IOCOM software the following adjustments should be made in your display control panel e Disable screen savers and monitor power standby When you are not using your keyboard and mouse these will cause the monitor to blank out If you are in a conference with someone at the time this can be very disruptive e Do not show window contents when dragging This is extremely processor intensive and can impact the performance of your conference e Use minimum picture settings of 1024x768 and 24 bit color You will be displaying a large amount of content during a conference so you need as much desktop area as possible Some systems may experience problems displaying video streams at less than 24 bit color Multiple video displays If you wish to add multiple monitors or projectors to your system you may need to enable them v ia the Display Properties dialog To invoke the Display Properties dialog click the Start menu and click Control Panel or Settings gt Control Panel Once in Control Panel click Display and select the Settings tab on the dialog that appears Your current display configuration should be shown near the top of this dialog To enable an additional display select the appropriate monitor icon and put a check in the checkbox adjacent 27 Copyright 2008 inSORS Integrated Communica
14. anyone connected to your UCS Specifying Domains A domain is the portion of the username following an symbol You can include entire groups of people just by adding their domain in your favorite people list For example adding insors com would include all users in the insors com domain When you look at your Inv ite dialog all online users with insors com in the username will be displayed Ignore List Click this button to invoke the Ignore List dialog where you may specify users to ignore in the event they invite you to a meeting 43 Copyright 2008 inSORS Integrated Communications Ignore List In the Ignore List dialog you may specify users you wish to ignore in the event they invite you to a meeting ignore List The following options are viewable configurable via this dialog Add adds a username or domain typed into the field in the upper left to the ignore list on the right Delete removes a highlighted user or domain from the favorite people list on the right 44 Copyright 2008 inSORS Integrated Communications Away Status If you are away from your computer or temporarily do not wish to receive invitations GMeeting can set your status as away The G Node Configuration screen contains a delay setting for Auto away status If you do not use the keyboard or mouse for the period of time set in the Auto away after field GMeeting will respond to any invitations stating you are away When you
15. arrow Pan Tilt control is clicked This setting may be useful for PTZ cameras that are mounted upside down 62 Copyright 2008 inSORS Integrated Communications Video Properties The Video Properties dialog allows you to modify various video transmission parameters while in the current meeting Click the IGClient Video options button Mecting 33366 GPx IOCOM Settings Moderator Help Camera Control Video Layout Video Propertes Video Statistics Refresh Layout and select Video Properties via the menu that appears to invoke the Video Properties dialog Video Properties Encoding 1 264 Medium CIF Bandwidth 256 ktes 5 nn w v Transmit Configure video t Framerate 90 fps C Show Encoded Video _ Transmit Standard h 264 C Display Legacy Video Each meeting has presets that are displayed in this window and any adjustments made while in a meeting wil not be saved when you exit the meeting You should not typically need to modify any of the information in this interface except for testing diagnostic purposes or to provide bandwidth relief to other sites IG Bandwidth Usage Bandwidth is a measure of your Internet connection speed typically noted in kbps mbps or gbps When you are in a session the amount of bandwidth involved in receiving video is typically very high and all other bandwidth demands are very small by comparison When received video exceeds your capacity
16. camera s backlight mode Backlight is used when the majority of the light in a room is behind the subject that is being transmitted such as when a window is behind the user Power This turns the camera off and on When off the camera is still receiving power but is not transmitting images Brightness This allows you to manually adjust the brightness level of the image being sent Plus brightens the image while minus darkens the image Focus This allow you to adjust the focus of the camera The camera s default is auto focus which may not always be desired Auto focus focuses on the dominant feature in the image window 61 Copyright 2008 inSORS Integrated Communications Zoom The zoom allows you to zoom in and out with the camera T zooms in W zooms out Pan Tilt The pointer allow you to move the cameras up down and left right by clicking on the appropriate arrow The H in the center returns the camera to the home centered position Left Right Invert This changes which way the camera will move when panning left or right When checked the camera will move left and right in relation to the image being shown When unchecked the camera will move left and right in relation to a viewer looking at the camera Up Down Invert This changes which way the camera will move when panning up or down When checked the camera will pan down when the up arrow Pan Tilt control is clicked When unchecked the camera will pan up when the up
17. make arrangements with your IOCOM representative For additional documentation and support please visit the IOCOM Support Center http www iocom com support Where you will find information for installing using and troubleshooting IG software Copyright 2008 inSORS Integrated Communications System Requirements Windows XP or Vista Minimum 2 4 GHz Pentium 4 1 6 GHz Pentium M 1 6 GHz Core 2 Duo Processor 512 MB RAM Headset with boom microphone or conference phone with echo cancellation USB WebCam or other video capture device High bandwidth network connection For updated listings of other recommended equipment including audio visual components please visit the IOCOM Support Center Copyright 2008 inSORS Integrated Communications Installation Execute the following steps to install and configure your system for using IG e Obtain the IG Node installer program from your project manager or IOCOM Sales Representative You should also be provided with a license key and IOCOM Unified Collaboration Server UCS username and password required to license and configure your software e Run the IOCOM software installer program and provide information as requested e License your system e Configure your system using the configuration wizard or the IG Node Configuration application The wizard and or IG Node Configuration application is automatically launched during the installation process and may be accessed l
18. manufacturer to reduce or eliminate the display timeout Please refer to the instructions that came with your laptop 100 Copyright 2008 inSORS Integrated Communications Camera controls aren t working Only Pan Tilt Zoom cameras connected to your cube computer via VISCA cables are controllable with IGCam If you have a different type of remote control camera you will need to control it with its own software This should not cause conflicts when run concurrently with the IG software If you do have the appropriate configuration to use IGCam e Verify that the VISCA cables are properly connected to the cameras e Try using the other camera controls remotes or buttons to see if they respond e Click the reconnect button on IGCam to rescan for cameras on the selected endpoint e Make sure no other devices UPS modems etc are trying to use the serial ports that the cameras need to function You can change the serial ports used for GCam in IG Node Configuration though this may require additional hardware to increase the number of serial ports available e If you require further assistance contact technical support 101 Copyright 2008 inSORS Integrated Communications The camera I select in IGCam moves a different image This is a camera indexing problem In GCam cameras appear in the selection list in the order they are connected to the computer This varies slightly based on the cabling configuration On Windows
19. meeting is not extended all participants will automatically exit at the scheduled end time Assuming you are the meeting the meeting owner you may optionally control who participates in a given meeting and toggle participants audio and video to the meeting 85 Copyright 2008 inSORS Integrated Communications The User Management group will only appear on the IGModerator dialog if you are the meeting owner creator or explicitly designated as a moderator To initiate a control option against another user in the meeting select the site name via the User Management drop down control and click one following buttons Kick clicking this button will eject selected remote site from meeting and notify them accordingly This site may optionally rejoin meeting if they choose to Ban clicking this button will eject selected remote site from meeting and notify them according If this site subsequently tries to rejoin the meeting they will be notified that they hav e been banned and likewise prevented from joining the meeting Mute Audio clicking this button will uncheck the selected remote site s Microphone Talk checkbox The remote site will need to re check this checkbox to continue transmitting audio to the meeting Mute Video clicking this button will uncheck the disable transmission of the remote site s v ideo devices The remote site will need to re enable transmission on each video device to continue transmitting v ideo to the meeting
20. room systems Click the Detect Ports button to instruct IGConfig to determine whether there are any connected PTZ cameras and check the appropriate control port accordingly You will likewise need to specify an appropriate Control ID for any detected cameras via the Video tab Check the Automatic Power Control checkbox to instruct IG to power off cameras automatically when you are not in a meeting 22 Copyright 2008 inSORS Integrated Communications License You may view details about your license registration information via the IGConfig License tab IG Node Configuration b Gewa Video auto IGMee ng ME 1GPix iccan Dices O Eve Licerse ID 1198537201 Name Develogrnent Testing 2008 Expreton Date Thu Jen 100 00 00 2009 UTC Number of Cameras 8 8 High Defrition Number of Views 999 iv Show Client License Expration Warnings V Show Server License Exprabon Wamngs System D 1G 00320A 174300 147E40SED0EDECD SF Loense Key Name is the owner of the license according to the IOCOM license system Expiration Date is when your system will need to be re licensed Number of Cameras is how many video capture devices you can simultaneously use with the system If you need to increase the number of capture devices you will need a new license Number of Views is how many video windows you can have open on your desktop during a conference Show Client License Expiration Warnings Check this checkbox if you wis
21. small format or Video Layout Full screen of medium images to display all video windows in medium format If you wish to change default display format and or customize the positioning of the video windows on your desktop you may do so via the Video Layout dialog To invoke the Video Layout dialog click the master Video options button and select Video Layout Custom Layout The Video Layout dialog will appear 56 Copyright 2008 inSORS Integrated Communications Video Layout By default IG is configured to fill your screen with small video windows Execute the following steps to modify your default desktop Video Layout e Select the Default Window Size for the individual video windows Unless you typically meet with a small number of meeting participants or you have a high screen resolution it is recommended that you select the small window size e Select the desktop area in which you wish to display video windows by clicking the left mouse button and dragging across the white area to make a selection box As you drag blue boxes will appear roughly reflecting the location where spawned video windows will be displayed on your desktop When you are Satisfied with the layout click the OK button Any open video windows should be refreshed and will reappear on your desktop in the specified layout You may optionally refresh your layout by selecting the Refresh Layout option via the master Video options menu or pressing the F5 key on
22. support iocom com You may view the IOCOM License Agreement via the following URL http www insors com swlicense Copyright 2008 inSORS Integrated Communications All Rights Reserved U S Patents Pending Copyright 2008 inSORS Integrated Communications IOCOM Video Training IOCOM has a wide range of training videos available to our customers to assist in getting started with the IOCOM software Copyright 2008 inSORS Integrated Communications About IG Introduction to IG IOCOM Grid IG is a multi point collaboration platform deliv ering a rich visual communication environment complemented by a full featured and compact user interface The platform is highly scalable and can range from a desktop laptop system with a USB camera and headset to a full room system with multiple cameras and professional grade audio and video components This help file assumes that your local system is installed and has been successfully tested If you are experiencing problems with your installation or need more information on supported cameras and v ideo capture cards please contact OCOM technical support Copyright 2008 inSORS Integrated Communications IOCOM Technical Support Telephone 312 786 9169 option 3 Email support iocom com Support is available from 8 00 am to 6 00 pm Central Standard Time Monday through Friday except certain holidays If support is required outside of normal business hours please
23. with to see if Multicast connections are available Many H 323 video conference endpoints should be able to send and receive both audio and v ideo from IG meetings IG meeting participants may select which video stream to transmit to such endpoints via the priority video function To specify a priority order for video streams in a meeting select a video window and press a number key from 1 to 9 with 1 being the highest priority video stream The title bar of the video window will change to reflect the priority number assigned to that particular stream The 1 priority video window is typically the stream that H 323 endpoints will receive and view accordingly These endpoints may also view IGPix presentations by entering an appropriate viewing URL 69 Copyright 2008 inSORS Integrated Communications IGFile allows you to distribute files easily to other meeting participants You may access IGFile by clicking on the Files icon on the toolbar near the top of IGClient Meeting 33366 RENNES Fies Whiteboard Chat Record IGP IOCOM Moderator Help Each user has 10mb of space this limit is configurable by your system administrator if necessary allocated on the IOCOM Unified Collaboration Server UCS for their use IGFile Your Fies 400KB of 10 000KB used File Name SORS 1G2_Instal_Instructions pdf Toggle Share s V Delete al fies after meeting Available Fies Owner Fie Mike Berne Desktop inSORS IG2_Install_Instr
24. you specify will likewise displayed on the invitee s Meeting Request dialog Click the Invite button to initiate the meeting invitation A notification box should appear in the lower right corner of your screen with a list of all invitee s along with a short countdown timer for them to respond If an invitee does not respond before the timer elapses or rejects it the Invitation status box will display their Away Status message and your invitation will be placed in their recent callers list Contacting remote locations 15 7 Mike Berne Notebook If the invitee s accepts this invitation the notification box will indicate as much and you will prompted with a Join Meeting dialog box Join IGMeeting 22802 Conterence Bridged You may optionally change your conference mode and click OK to join the meeting Modes Conference All video voice and data is sent and received Selective All voice and data content is sent and received Your video is sent to other sites but you only receive what video streams you select from IGClient Viewer All video voice and data is received but your audio and video are not transmitting You can still manually transmit audio by putting a check into the microphone check box and transmit video using Video properties VoiceMeet Audio and data collabortion is supported in this mode video is not supported WebMeet Only data IGTools and IGPix content is available in this mode Y
25. your keyboard 57 Copyright 2008 inSORS Integrated Communications Desktop Capture In addition to transmitting video from cameras you may also optionally transmit video from your desktop s into a meeting Furthermore you may transmit video from other VGA DVI sources using a capture device available from vendors such as Datapath or Epiphan Desktop capture video is transmitted at lower frame rates than standard video You may enable transmission of your desktop after you have joined a meeting via the Video options Transmit Local Video menu Mecting 67701 settings v QCLLTRA Display Local Video YGAZUSE LA by Epiphan Systems Inc p vison RGB Device 0 Camera Control Video Layout Desktop 2 video Properties r video Statistics Refresh Layout Select an unchecked desktop capture item via the menu that appears to enable transmission of v ideo from that particular desktop device If your system is configured with multiple displays you should see an item e g Desktop 1 Desktop 2 for each display and you may likewise enable disable transmission for these displays independently from each other Any connected desktop capture dev ices are also displayed on this menu and may be similarly enabled disabled Desktop capture video may also be enabled and or configured while in a meeting via the Video Properties dialog To quickly modify the transmission codec for your desktop capture video right click the titl
26. 0147409E0060ECD527 PasteKe UcenseKey ascoe FcH kmo Poest um Get License lt back pr os Specify your license key in the edit boxes and click the Get License button Assuming you have entered the license key correctly a License file saved dialog should appear and a Your license is valid message will be displayed on this wizard screen In most instances you will only have to license your software once However you will need to re license if you are using a trial license and the trial period has expired or if you change computers If you are unable to retrieve a license file as detailed above go to a system with web access and navigate to the following web address https secure insors net license and specify your System ID as displayed in the System ID edit box in the wizard or IGConfig License tab and License Key to generate and download a license file insors lic You may then license your software by manually copying the insors lic file into the inSORS typically Program Files inSORS install directory on the system running the IOCOM software Re licensing a system If you need to run IGLicense to install a new license or update an expired license you may do so via the IGConfig License tab 12 Copyright 2008 inSORS Integrated Communications IG Node Configuration The IGConfig Wizard allows you to quickly specify modify various base IG configuration parameters The IGConfig Wizard will a
27. 06 0400 PM 36540 66555 Budget Meeting 10 27 06 0300 AM 10 27 06 11 00AM 7g9qDE KYwV04047 Cerda Dete Create a new Meeting Subiect Hep Date 10 27 2006 Time 00AM Duration 2 Hous Encryption Random med case alpharnmens The date and time parameters will default to current date and time while duration and encryption defaults are specified in IGConfig via the IGMeeting tab The following meeting configuration information and options are available via this dialog Code The meeting code that others can enter to join your meeting The code is randomly generated when you click the Add Meeting button Subject The topic of the meeting which is specified via the Subject field This string will likewise be displayed in email meeting invitations Start Date End Time The time the meeting is scheduled to begin and end Unless you modify the Date and or Time fields the Start Time will default to the current date and time when are creating a new meeting By default the meeting Duration as specified in GConfig via the GMeeting tab is 1 hour You may also modify this parameter if you wish Users may join scheduled meetings up to 30 minutes before the specified start time 33 Copyright 2008 inSORS Integrated Communications Joining Scheduled Meetings Users may join and or rejoin meetings at any time after a meeting has started until it has expired Users in a current meeting may optionally extend the meetin
28. 3 35 Meeting Request 41 Mute Remote Audio 85 Notify when Available 37 O Office Communicator Integration 40 p Pan 60 Password 14 Powerpoint Default Display 83 Priority Video 66 PSTN 68 PTZ 60 Quick Reference 52 R Recent Callers 46 Requirements 9 106 Copyright 2008 inSORS Integrated Communications Resize 55 2 6 Scaling Video Windows 58 Schedule A Meeting 33 Schedule Meeting Via Web 35 Screen saver disable 19 Selective Mode 37 19 Sending a PowerPoint presentation 82 Sending a specific window 80 Show Encoded Video 63 SIP 68 Standard H 264 63 Statistics 65 System Requirements 9 i ae Technical Support Tilt 60 Transmit Standard h 264 63 Troubleshooting 8 Troubleshooting Sound Reception 91 Troubleshooting Sound Transmission 92 sU Use Secure Server 14 Use Streaming Media Proxy 14 User Management 85 Username 14 V Video Equipment 27 Video Layout 56 Video Options Menu 53 Video Properties 63 Video Statistics 65 Video Tab IGConfig 16 Video Windows 55 Viewer Mode 37 19 VoiceMeet Mode 37 19 W Web Conference Mode 50 37 Web Options 84 WebMeet Mode 37 19 Wizard 13 107 Copyright 2008 inSORS Integrated Communications oy a Zoom 60 108 Copyright 2008 inSORS Integrated Communications Copyright 2008 inSORS Integrated Communications w w W iocom com 109
29. Adjust master volume or mute Meeting moderators may extend meeting unmute all audio from all meeting length control who participates in a participants at once meeting and enable or disable audio video transmission into the meeting IGClient Quick Reference Click IOCOM Logo to redisplay 52 Copyright 2008 inSORS Integrated Communications Video Options The video camera buttons on IGClient give you access to a variety of options for configuring and displaying IG video In each video menu selecting an item on a list will toggle its state between checked and unchecked The large video camera button located by default in the lower left hand corner provides options for local video Mecting 33366 bel hosel lt a lee Deal cali Dial Fies Whiteboard Chat Record IGPx IOCOM Y Settings ce Transmit Local Video gt Display Local Video PIM Moderator Help Camera Control Video Layout Video Properties Video Statistics Refresh Layout Transmit Local Video The options on this menu allow you to specify which camera streams are transmitted to other meeting participants Cameras that are checked are being transmitted By default all enabled cameras are transmitted when entering a meeting Display Local Video The options on this menu allow you to specify which streams are displayed locally on your desktop This is a representation of the same video other meeting participants would se
30. Camera Name QCSTX M 264 Meche CF Google Camera Adapter 0 C Comers Meme Camera 4 H254 Smad QCIF ooge Camera Adapter 1 C1 Camere Nane Camera 5 H264 Smal QCIF and select the desired default codec via Desktop capture codec drop down To automatically transmit video from a desktop capture device on meeting join check the checkbox in the appropriate device group box You may also specify a default video codec for that device in the adjacent drop down box 59 Copyright 2008 inSORS Integrated Communications Camera Control There are two methods for controlling PTZ cameras in IG For simple pan and tilt operations you may drag left right or up down over a video window to move a PTZ controllable camera accordingly Mike Beirne Desktop Camera 1 You may also zoom in or out by moving the mouse scroll wheel up or down Zoom Out For more advanced camera control options click the Video options button in IGClient Mecting 33366 a wo Dial Fies Wihtteboard hat Record D cru Transmit Local Video gt Display Local Video Camera Control and select the Camera Control option via the menu that appears to invoke an application named IGCam 60 Copyright 2008 inSORS Integrated Communications IGCam Select Ste Mke Berne Desktop Allow Remote Control V Select Camera MBPT z v Password Preset Save Preset Load Backlight Bnghtness Focus o o
31. Client before other sites in the virtual room will be able to hear you 48 Copyright 2008 inSORS Integrated Communications Ending your meeting You may use either of the following methods to exit a meeting e Click the close button in the upper right hand corner to close the IGClient window Meeting 33366 ee aaa oe Dial Fies wWhtebowd Chat Record IGP IOCOM ASORS IGMeeting IGClient will likewise exit the current meeting This process can take sev eral seconds depending on network traffic If you have been using the IGWhiteboard and need to save your files a message will be displayed 49 Copyright 2008 inSORS Integrated Communications IGCIlient IGClient Overview IGClient is the control center for most meeting functions The top row of toolbar buttons will invoke various 1GClient collaboration tools Meeting 33366 The controls in this group box allow users to modify master audio settings and or local video settings In WebMeet mode sites in IGClient will appear without audio and video controls Meeting 33366 Furthermore master audio controls and toolbar buttons not supported in this mode and will be disabled For more information on IGClient functionality click through the links below IGClient Quick Reference Video Controls Managing Video Streams Video Layout Camera Control Video Properties 50 Copyright 2008 inSORS Integrated Communication
32. Copyright 2008 inSORS Integrated Communications ioCOM Windows IG User Manual inSORS Integrated Communications 2008 U S Patents Pending Copyright 2008 inSORS Integrated Communications Copyright 2008 inSORS Integrated Communications Table of Contents About IGHelp IOCOM Video Training About IG Introduction to IG IOCOM Technical Support System Requirements Installation Installing IG The IG Client Installer Licensing IG IG Node Configuration Wizard General Video Audio IGMeeting IGPix IGCam License Envoke Audio and Video Hardware About Hardware Audio Equipment Video Equipment IGMeeting IGMeeting Overview Joining a Meeting Scheduling Meetings Create Scheduled Meetings Scheduling Meetings Via The Web Instant Meetings Send a Meeting Invitation Send Meeting Invitation Via Office Communicator Receive a Meeting Invitation Favorite People Ignore List Away Status Recent Callers Favorite Rooms Ending your meeting IGCIient IGClient Overview IGClient Quick Reference Video Options Managing Video Streams Video Windows Video Layout Desktop Capture Camera Control Video Properties OONNOW 10 11 12 13 13 14 16 17 19 21 22 23 24 25 25 26 27 29 29 31 33 33 35 37 37 40 41 42 44 45 46 47 49 50 50 52 53 53 55 56 58 60 63 Copyright 2008 inSORS Integrated Communications Video Statistics Priority Video Audio Controls Sharing other information IGDialer I
33. Exchange Notes iCal etc An imported vCalendar item will contain a direct URL link to the meeting Click the Delete button to remove the selected meeting from the schedule Meeting Limits Newer versions of the IG Server provide a way for meeting owners to define and enforce various limits on meetings they create For example a meeting owner may wish to force all users who join his her meeting to use a specific video codec At present these limits can only be set or v iewed via the GMeeting web interface Support for setting or editing these limits via the Manage your Meetings dialog will be added to a future IG release 34 Copyright 2008 inSORS Integrated Communications Scheduling Meetings Via The Web The IGMeeting web interface provides a subset of the functionality available in the full IGMeeting application It includes all the features to create scheduled meetings and can be very useful for administrators and schedulers to manage meetings for others without requiring full access to the IOCOM software For the IOCOM Public UCS you may access the IGMeeting web interface via the following URL http igmeeting insors net You may be prompted to specify a username and password in which case enter your IGMeeting user credentials A page similar to the following will subsequently appear P IOCOM Meeting Code Conference M Join Meeting Exit Meeting now my meetings Rooms Support Help 2007 inSORS integ
34. GFile IGWhiteboard IGChat IGRecorder IGPix IGPix overview and configuration Sending your screen Sending a specific window Viewing the IGPix Capture PowerPoint with IGPix Sending a PowerPoint presentation Changing the display your PowerPoint Show appears on IGWeb IGModerator IGGentner IGGentner Tips and Troubleshooting Testing Tips for Low Bandwidth Users Audio troubleshooting Audio Troubleshooting Overview Sound Reception Sound Transmission Echo Sound Quality Video troubleshooting Video Troubleshooting Overview Not receiving video Local video not being sent Some video display devices aren t working Some of my camera streams are showing up as blue black scrambled Display goes blank during conference Camera controls aren t working The camera select in GCam moves a different image Other troubleshooting am not receiving updates to an IGPix presentation 65 66 67 68 68 70 71 73 75 77 77 79 80 81 82 82 83 84 85 87 87 88 88 89 90 90 91 92 93 94 95 95 96 97 98 99 100 101 102 103 103 Copyright 2008 inSORS Integrated Communications About IGHelp IOCOM Thank you for choosing IOCOM for your visual collaboration needs This help file will provide you with detailed information regarding IOCOM client software installation and tips for using IG software effectively in your conferences If you have questions comments or suggestions regarding this help file please email them to
35. OCOM support For more information on joining and managing your meetings please refer to the following topics e Create Scheduled Meetings e Senda Meeting Invitation e Receive a Meeting Invitation e Joining a Meeting e Favorite Rooms For more information on configuring your IGMeeting preferences please refer to the following topics e 1G Node Configuration e Away Status e Recent Callers e Favorite People 30 Copyright 2008 inSORS Integrated Communications Joining a Meeting To join a meeting click the IGMeeting icon on your Dock Ca Favorite Rooms TA voce your Meetings Edit Favonte People W Recent Callers Set Me Away Eff invite F Join Meeting 2 Ext Meeting Hep Center gt Sl Qut 1ceeting and select the Join Meeting item via the menu that appears The Join a Meeting dialog will subsequently appear The drop down menu at the top provides join mode options to restrict the content displayed in the meeting loin a Meeting Conterence Jon Exsting Meeting Meeting ID JomLast Mestng Jom New Meeting Join Existing Meeting will join the meeting ID that you enter in the adjacent edit box Join Last Meeting will connect you to the last meeting ID or room that you were using You will see an error message if the meeting has expired or is otherwise unavailable Join New Meeting creates an new instant meeting based on your IGMeeting defa
36. ar the audio clearly Default Audio Input Output Levels The Input and or Output levels specified on this tab will be applied as the default microphone speaker level settings in GClient Any modifications to the GClient microphone speaker slider levels while you are in a meeting will persist for the duration of the meeting but will rev ert back to default levels when you exit the meeting If you wish to specify default input output microphone speaker meeting levels you will need to do so using the Input Device and or Output Device sliders on this tab 18 Copyright 2008 inSORS Integrated Communications You may configure default IGMeeting behavior via the IGConfig IGMeeting tab IG Node Configuration b General video Audo iGMeesng MB 1GPix IGCam D License Envoke Enable Instant Meetings Instant Meetngs RA 5 v auto anay after 50 minutes v Enable Sounds Sounds Auto Accept Meeting Invetaton Use Defauit Sound Use Custom Sound Select Default Join Conference Mode Conference Encryption Type Oefaut meeting code Compact Menus v Prompt me before ewang meeting C Desable Screen saver whie in meet v Launch IGMeetn on irndows Startup Enable Instant Meetings Uncheck this check box to disable the presence feature in IG and likewise only participate in scheduled meetings Bear in mind that if you uncheck this check box other IG nodes will subsequently not be able t
37. ar the bottom of the IGClient Window Meeting 33366 Wh ebomd Chat Recon IGP IOCOM Modeator Help Viewing Username igpix Viewing Password 19875 Z Sound on update The web page address for viewing the images you are creating with IGPix appears in the Viewing URL field You may open this page in a new window by clicking the GO button User running IG software do not need this web address to view IGPix capture Captures will automatically be displayed on nodes running IG software Additional IGPix Options Sound on Update plays a brief camera shutter sound whenever IGPix captures an image Email Viewing URL Starts your default Email program with a new mail message containing the IGPix 77 Copyright 2008 inSORS Integrated Communications URL and login information if required so you can inform other sites that wish to view it This requires the default Email program to be configured on your computer You will be given the option to configure your computer for sending and receiving Email using Outlook Express if you press this button without having your mail account information specified Also refer to the GPix tab of IG Node Configuration 78 Copyright 2008 inSORS Integrated Communications Sending your Screen You may send IGPix images and updates each time you click the camera icon on the IGPix toolbar IGPix E C Or press the Alt PrintScreen keyboard combination to send the activ e window or simpl
38. ater by via the IGMeeting Help Center Menu 10 Copyright 2008 inSORS Integrated Communications The IG Client Installer The IG Client Installer will copy the IOCOM software to your system You must hav e administrator privileges on your system to complete the installation process You may obtain the latest released v ersion of the IG Client software via the following URL http software insors net You will need your IOCOM username and password to access this web site After downloading and running the IG installer a wizard screen similar to the following should appear Welcome to the IG Client Software Installation Wizard it p shongly recommended thet you est af Windows programs betore unnng thes setup pogen WARNING The pogan is protected bp LA sccept the keme agreement get lass and mdernational hasies Unenthorzed reproduction ot distribution of Hss Standard instalation pogen oF ary partion of R may ren in _ ER severe cred and omea penadies and wd be prosecuted to the maemum extent possible Advanced imtatision under low To proceed with installation you will need to accept the license agreement You may rev iew the license agreement by clicking the View License Agreement button Click the Standard Installation button to install for all users by default configure IGMeeting to automatically launch on Windows start up and start IGMeeting after the installation completes If you wish to mo
39. ave closed the v ideo windows from these nodes and you d like to quickly redisplay them simply press the F5 key or click the IGClient Video Options button and select Refresh Layout via the menu that appears to redisplay all video windows 54 Copyright 2008 inSORS Integrated Communications Video Windows You may access various video display options by right clicking on a video window For example the video image may be re sized to a fixed default size by selecting the desired size on the context menu or by typing a i e S M L X keyboard shortcut To custom resize a video window hover your mouse over the lower right hand corner of a video window until the diagonal resize cursor i e appears and drag the video window diagonally to the desired size By default video windows are displayed in a scalable Fit to Window format This option may be enabled disabled on each video window by checking unchecking the Fit to Window option via that video window s right click context menu When this option is enabled the v ideo image will be scale resized as you resize the video window When the Fit to Window option is disabled the video image is displayed in it s native format e g 960x720 regardless of the size of the video window Bear in mind that some codecs capture video at a lower resolutions and video will likewise appear fuzzy or grainy when displayed in larger window sizes If you wish to quickly change the transmit video codec rig
40. b Gewa Video auto IGMeet ng MB ice GP iccan D License oe he a Desktop capture codec Camera Name If you wish to enable an attached camera verify that the appropriate checkbox is checked and that you ve specified a meaningful name for that camera in the adjacent edit box This label will likewise displayed to other meeting participants as an identifier for that particular camera Also select the default transmission codec you wish to use via the combo box below The H 267 and H 264 Small codecs are appropriate for most home network e g transmitting 1 2 camera views connections while the H 264 Medium and H 264 High codecs typically require bandwidth at or near LAN speeds To use the H 264 HD codecs you must have a high definition camera or capture device a relatively fast CPU e g Core 2 Duo and 15 25 Mbps of dedicated bandwidth Furthermore IG Client must be licensed to transmit HD v ideo Contact OCOM Support for more information Desktop capture codec Select the codec you wish to use when sharing real time views of your desktop s with other meeting participants The Low and Medium codecs are appropriate for most home network connections while the High and Best codecs typically require bandwidth at or near LAN speeds Video Source Click this button to invoke an advanced configuration dialog for the video capture device To access Stream Format e g Color Space Compression and or Crossbar e g Input Outp
41. button The specified URL will likewise displayed in a browser window on the other meeting participant s systems Often during meetings where other participants push URLs and or IGPix slides to you it is common to close open browser and or IGPixViewer windows during the course of the meeting Any URLs or IGPix slides previously pushed to you can be quickly redisplayed while in the meeting by clicking the Web Options button and selecting the specific URL IGPix item you wish to redisplay v ia the menu that appears Meeting 45653 eo Fies Whiteboard Chat con IGPix IOCOM http w iocom com support IGPIx y Moderate Help The URL and or IGPix capture previously pushed from that node will likewise be reopened in your browser or IGPixViewer Firefox Manual Configuration In scenarios where the IG installer doesn t detect Firefox or in the event you install update Firefox after installing IG you may need to re configure the IGWeb add on extension manually To manually install the Firefox IGWeb add on execute the following steps o Close all open instances of Firefox and open new single instance Open Windows Explorer and navigate to the inSORS installation e g Program Files inSORS folder o Drag the igurl xpi file from the inSORS install folder and drop on the open Firefox window Click the Install Now button when prompted and restart Firefox o If the IGWeb button does not appear right click the Firefo
42. ce Video Codec No Limits v Video Send Streams No Limits Video Receive Streams No Limits IGCam Enabled A IGDialer Enabled m IGWhteboard Enabled ol IGFile Enabled a 1GChat Enabled a IGRecorder Enabled a IGPix Enabled z IGModerator Enabled ca Meeting Extendable zj Encryption Key Random mixed case alphanumeric Allow dialin z Moderators Enter the usemames of meeting moderators wth commas between entries Note Only forced codecs apply to moderators The meeting owner is automatically moderator Please note that any limitations you set will only apply to the specifc meeting you are creating or editing Also while any meetings created via the web interface will be visible in the Manage your Meetings dialog you will not be able to view or edit these advanced settings via that dialog These settings are currently only configurable via the GMeeting web interface 36 Copyright 2008 inSORS Integrated Communications Instant Meetings Send a Meeting Invitation IGMeeting allows you to send a message to other online users who may join you in a instant meeting To send a instant meeting invitation execute the following steps Click the IGMeeting icon j Favorite Rooms gt Edit Favorite People B Recent Callers ay Set Me Away ET invite F Join Meeting x Exit Meeting eo Heip Center gt Maurice and select the Invite option via the menu that appears The Invite dialog appears
43. cked you may see extra grey windows when in certain meeting types or when playing older IGRecorder recording This option does not persist between meetings and is unchecked by default Transmit Standard h 264 Checking this checkbox allows users to enable RFC 3984 compliant H 264 video and likewise interoperate with other VTC endpoints that support this format Encoding IG will use the default codec e g H 264 Medium for the selected Video Device as specified in the IG Node Configuration Video tab You may modify this parameter temporarily while in a meeting by selecting a differnet codec via the Encoding drop down box You may also quickly modify this setting by right clicking your own transmit video window and selecting the desired codec via the context menu that appears Bandwidth The rate at which information is transferred across the network Framerate The number of frames per second are being transmitted Decreasing this number further reduces the bandwidth usage Driver Imposed Framerate Limits The drivers for some video devices may limit typically when transmitting video with one of the HD codecs the video framerate to some value less than 30 frames per second In such instances you will not be able to move the Framerate slider above this driver imposed limit 64 Copyright 2008 inSORS Integrated Communications Video Statistics The Video Statistics dialog allows you to monitor various video performanc
44. ct the Recent Callers option via the menu that appears The Recent Callers dialog will appear Recent Callers 08 03 1447 Mike Bome Notebook Meeting Request Busy O 0803 1422 Mike Beime Notebook Meeting Request Busy O 08 03 14 07 Plasma Conference Meeting Request Accepted From the list you may highlight an entry and join a meeting you were invited to or invite the user contacting you to a new meeting A description of the options available on this dialog follows Join allows you to join the meeting you were invited to if it is still in progress If nobody is present when you join the meeting may have ended or the person exited after being unable to contact you You may want to invite them to a new meeting Invite will send a new meeting invitation to the person who invited you Delete Check will delete all items in the recent callers list that have a check in the left hand box This can help you keep track of which invitations you have responded to Delete All will clear your recent callers list 46 Copyright 2008 inSORS Integrated Communications Favorite Rooms A virtual room in the IG software is a permanent space that is always available and does not expire like scheduled and instant meetings Virtual rooms are usually given names as opposed to codes Some organizations especially in the Research and Education sector prefer virtual rooms because it builds community and teamwork within a distributed group of experts t
45. d application will add a new page to your whiteboard You may subsequently move between whiteboard pages by using the up down arrow keys Clearing the Whiteboard Select Edit Clear Current Page Clear All Pages via the menu bar to clear whiteboard page s for all meeting participants Refresh Whiteboard If you would like to refresh the whiteboard with the latest updates from all meeting participants you may manually initiate a whiteboard update by clicking the Refresh button on your toolbar Copying Whiteboard To Clipboard You may optionally save your whiteboard to the Windows clipboard for easy paste operations into other applications by selecting the Copy Whiteboard to Clipboard option via the Edit menu Saving Your Work Your whiteboard work may be optionally saved as an IGWhiteboard editable object file wbo for future meeting use You may alternately save a whiteboard page as a png jpg image file for use outside of the IG by selecting one of the Save As Image options via the File menu IGWhiteboard Compatibility and IGPix Integration The version of GWhiteboard included in IG v 1 1 x is not backwards compatible with some older version of the IG server and likewise older IG clients When you try to invoke IGWhiteboard you will typically be warned if IGWhiteboard is not compatible with the connected server In such instances you will not be able to share and collaborate on IGWhiteboard illustrations in real time while in meetin
46. dify any of these settings you may alternately click the Advanced Installation button Follow the instructions on the IGClient Software Setup Wizard and or IGConfig Wizard screens You may subsequently be prompted to specify a license key and or server login credentials and it is recommended that this information is readily available After installation is complete assuming you ve provided valid license and server login information when IGMeeting connects to the specified UCS you should see an icon in your system tray that will appear similar to the following y Li 11 26 AM Please refer to the IGMeeting Overview topic for more information on using the IGMeeting application 11 Copyright 2008 inSORS Integrated Communications Licensing IG If you haven t previously licensed IG or if your license has expired you will be prompted to license IG during installation or when you run IGMeeting or try to join a meeting You may license IG via the configuration wizard or the IG Node Configuration License tab During installation after the installer finishes copying files to your system the first configuration wizard screen will prompt you to specify a license key inSORS IGConfig Wizard This wizard wall walk you through the inSORS IGMeetng setup wizard Please have your UCS and login information handy to expedite this process Ucense ID Name Expiration Date Your license is invald System ID 16 00320A17450
47. ds playing through your speakers just like a normal telephone The drop down list stores recently dialed numbers for easy re use Hang Up Disconnects the current call Answer Connects you to an incoming call Flash Sends a flash generally used for 3 way calling or call waiting features Re Null Synchronizes the telephone call with the Gentner echo canceller This can correct some audio problems Warning this process sends a loud tone over the network to the telephone user so they will want to hold the phone away from their ear or reduce the volume while this is occurring Receive and Send Volume Use these to adjust the volume to and from the telephone user Auto answer The Gentner will automatically pick up on the next call placed to its dedicated phone line If you do not know the phone number of your Gentner device contact your site administrator Mute Stops the transmission of audio from the conference to the telephone Status Displays the current status of the telephone adapter 87 Copyright 2008 inSORS Integrated Communications Tips and Troubleshooting It is a good idea to test your system before using it in a meeting to make sure your audio and v ideo settings are correct If you are using a different server contact your project manager for test procedures Some recommended tests are e Audio Quality join a meeting with another site and listen to each other s audio levels to make sure that your micropho
48. e Camera Control Clicking this menu item launches the GCam application Camera control only works with Pan Tilt Zoom cameras connected to a computer via a serial cable Video Layout This submenu provides various options for displaying video windows on your desktop s Video Properties Clicking this menu item invokes a dialog that allows you to update various video configuration and transmission settings while in a meeting Video Statistics Clicking this menu item invokes a dialog that allows you to monitor video performance for all video devices in a meeting Refresh Layout will retile video windows in the selected Layout area The smaller video camera icons next to the individual sites provide access to their cameras and the camera control option for that particular site De selecting a video window will remove the camera from your screen and reduce your bandwidth load When a site has cameras that are not being displayed the camera icon for that site will be highlighted in orange If a site does not have any cameras to display the camera icon will be grayed out 53 Copyright 2008 inSORS Integrated Communications Meeting 33366 In some scenarios the video options button s for non IG nodes will be grayed out in IGClient This would be true for nodes of this type in both live and recorded meetings This phenomenon is typically related to configuration issues with these particular nodes In situations where you h
49. e bar of a transmit v ideo window and select an alternate codec via the menu that appears amp Ratos Move Se Mret Maamze x Cose AR4 F4 Smal QC 5 Medum CIF M Large VGA Full Ser wer Low Screen Capture 1FPS Med Screen Capture 2FP5 v High Screen Capture L0FPS Gest Screen Capture Shop Transmitting PE to Window By default desktop capture video windows are not displayed in a scalable Fit to Window format This option may be enabled disabled on each desktop capture video window by checking unchecking the Fit to Window option via that desktop capture video window s right click context menu When this option is enabled the desktop capture video image will be scale resized as you resize the video window When the Fit to Window option is disabled the desktop capture video image is displayed with scroll bars if necessary in it s native format e g 1280x1024 regardless of the size of the video window To specify a default desktop capture codec or enable auto transmission of a desktop device on meeting join open the IGConfig Video tab 58 Copyright 2008 inSORS Integrated Communications IG Node Configuration be General Video audo IcMectng MB icp GP Gam D License Pes Deshtop capture codec Best Screen Capture Vison RGB Device O FI Codec Low Screen Capture LFPS reatie WebCam Instant L_ Camera Name Camera 2 M 264 Smal QCIF Logitech QuichCam Conenmcate STX A
50. e meeting As you enter a virtual room you may see dialog boxes asking you if you wish to use encryption 47 Copyright 2008 inSORS Integrated Communications Encryption Overview Encryption encodes and encapsulates all of the information being sent over the wire according to a pattern specified in the encryption key This makes your conferences secure from others accidentally or intentionally intercepting your meeting streams or data An encryption key is a sequence of letters and or numbers case sensitive If the keys entered at each site match the endpoints will be able to collaborate with each other If the keys do not match then the endpoints will be in separate sessions and unable to collaborate until the sites using the incorrect key have exited and re entered the conference with the correct encryption key All instant and scheduled meetings are automatically encrypted Meetings in v irtual conference rooms are not necessarily configured for encryption If a virtual conference room is configured to prompt users for an encryption key all users joining meetings in such rooms will be prompted to specify a key before being allowed to join their meeting Only users specifying the same key will be able to interact with each other in these type of room meetings Be aware that unlike scheduled and instant meetings audio is not transmitted by default when you enter a virtual room meeting You may need to check your microphone box in IG
51. e metrics in real time while in a meeting Click the IGClient Video options button Meeting 33366 re re GPa ocom g tes Wihttebosrd Chat Record Moderator Help Each video source including local cameras in the meeting will be listed in the Video Statistics dialog The video source node camera name is listed under the Site Name column while the adjacent fps frames per second kbps Kilobits per second and Loss columns detail real time video performance statistics This information may be helpful when optimizing in meeting Bandwidth and or Framerate settings v ia the Video Properties dialog 65 Copyright 2008 inSORS Integrated Communications Priority Video If the number of participants in the conference is large or some sites have bandwidth limitations priority Video can ensure that participants see the most essential video streams Sending Priority Video Priority video is selected by selecting a video window and pressing a number from 1 through 9 on your keyboard with 1 receiving the highest priority The number will appear in the upper left corner of the video window and the window will be displayed to participants in the selective video channel You can remove priority from a video window by selecting the window pressing the number key associated with it Receiving Priority Video To receive priority video connect using the selective video conference channel option in the Join dialog You may still ope
52. e session To play a session that you just recorded you must exit the current meeting and rejoin it Stopping a recording or playback To stop a recording or playback session click the the Em button in the Now Playing Recording group Deleting a recording To delete a recording select it from the list and press the Delete button You may alternatley right click it in the list and select Delete via the menu that appears Renaming a recording To rename a recording right click it in the listview and select Rename via the menu that appears Specify a new name for the recording and click OK to apply update Moving a recording To move a recording right click it in the listview and select Move via the menu that appears Select the target folder where you would like to move the recording and click OK to execute move operation 76 Copyright 2008 inSORS Integrated Communications IGPix IGPix Overview IGPix captures images from your desktop and makes them available for viewing with or without IG software via an Internet URL To send an image just click the Camera icon on the IGPix toolbar Captured images will automatically be displayed on the screens of everyone in your meeting See the next section for further details IGPix captures desktop images from the primary display in full native resolution and viewing browsers may scroll around the image to view it To configure IGPix options Click the camera icon on the toolbar ne
53. ecommended hardware audio and video input output devices please visit the IOCOM Support Center 25 Copyright 2008 inSORS Integrated Communications Audio Equipment Before adding any new audio hardware to your system you may wish to visit the IOCOM Support Center for information on recommended audio devices Headsets with boom microphones Headsets are commonly deployed with small desktop and laptop systems Using a headset is the easiest way to ensure a optimal audio environment Your headset microphone should be positioned so it is not directly in line with the mouth This prev ents the microphone from picking up your breath as you exhale which can be very distracting to others in the conference For best results position the microphone off to the side or inline with the base of your chin You can also shorten the boom on some models and place the microphone tip near but not in front of the mouth Many headset models include a volume control on the cord and or a switch which can be used to mute unmute the microphone input When joining a meeting remember that in addition to the IG and system controls you may need to adjust these headset controls as well Tabletop microphones If you do not wish to use a headset and prefer the use of a tabletop microphone bear in mind that your speakers will pass audio back through the microphone and generate an effect called echo which is extremely disruptive to a conference You have t
54. ence audio quality issues If the dot is clear no traffic is being transmitted receiv ed 67 Copyright 2008 inSORS Integrated Communications Sharing other information IGDialer allows telephone participants PSTN and traditional IP H 323 SIP video conferencing systems to participate in your meetings Your Unified Collaboration Server UCS may or may not have this feature enabled and will have a limitation to how many connections are allowed at any given time The green check marks show what features are available If not check with your inSORS sales representativ e for information on adding this feature You may access GDialer by clicking on the Dial icon located on the toolbar near the top of the IGClient user interface Meeting 33366 ee eae aoe oz Dial Fie Wihteboard Chat Record IGP IOCOM Moderator Help To use IGDialer type the desired phone number or the IP address of the video conference endpoint and then click the Call button To end a call select the call you wish to end and click the Hang Up button IGDialer af PSTN f 1323 f SIP You may use the phone keypad to enter the number to dial or to navigate phone menus you may encounter when dialing The number entry field is a drop down menu that remembers the last ten dialed numbers or IP addresses Be aware that IGDialer is only available to G endpoints connecting in bridged mode via an Unified Collaboration Server UCS Users connecting via m
55. ers The slider bar controls the aggregate audio output level and the adjacent meter approximates audio output levels You may also optionally mute un mute all sound from all nodes by clicking the speaker icon and selecting Mute All Sites Un Mute All Sites v ia the menu that appears Additionally their is a slider adjacent to each node listed in the center pane that allows you to control the audio level received from that particular site You may also mute the audio from a specific node by clearing the checkbox adjacent to that node s listing in the center pane Be aware that this does not mute your audio transmission to that particular site Site specific audio control mute is v ery helpful because you may eliminate distracting sounds from a particular location without interrupting audio from other nodes If you are having difficulty with receiving or transmitting clear audio please refer to the audio troubleshooting section Transmission Status indicators The colored dots to the left of each meeting site indicates the state of the audio transmission between your site and each remote site The dot to the left displays the status of audio being transmitted from your site to the remote site The dot on the right displays the status of audio being transmitted to your site from the remote site If a dot is green the audio transmission is healthy If the dot is yellow or red some audio data is being lost during the transmission and you may likewise experi
56. g using IGModerator Key By default the meeting code is used as encryption key for meetings This simplifies entry into meetings while ensuring that every meeting is encrypted Random key entry will be generate a new encryption key using the specified character scheme The generated key is used to encrypt the meeting but is not required to join the meeting Other meeting participants will only need the correct meeting Code to join the meeting If No Encryption is selected the meeting will not be encrypted This option is recommended only for testing and integration purposes After you ve specified the desired meeting parameters click the Add Meeting button to add a meeting to the schedule More Scheduling Tools Once a meeting has been added you may wish to highlight a meeting and click one or more of the following adjacent buttons on this dialog Click the Join button to instruct IG to join the selected meetings Users may join scheduled meetings up to 30 minutes before the specified start time Click the Email button will create a new email message using your default messaging program e g Thunderbird Entourage Outlook with the meeting particulars and a direct URL link to the meeting included in the body of the message Users may likewise click through the link to join the meeting Click the vCalendar button to generate and save a VCS file which can then be imported into many messaging calendar software applications such as Outlook
57. gs You may howev er still share GWhiteboard illustrations via IGPix To push an IGPix capture of the current IGWhiteboard screen to all other meeting participants simply click the Take an IGPix Snapshot toolbar button 72 Copyright 2008 inSORS Integrated Communications IGChat You may send text messages to other IG endpoints in your conference with IGChat This means of communication can be useful when you don t want to interrupt other speaking meeting participants You may access IGChat by clicking on the chat balloon icon on the toolbar near the bottom of the IGClient dialog Meeting 33366 ee ee aoe om Fies Wheteboard Chat Record IGP IOCOM Moderator Help agng MB Notebook Notebook accepted your page IMB Notebook 12 33 Hello Mike Beirne Desktop 12 38 Hey what tme does your flight leave je Notebook 12 39 3 30PM Enter text below Use Send button or press Enter to send message L__sers_ Meeting attendees running IG software appear in the drop down box in the upper left corner Type messages you want to send in the lower box and click the Send button All meeting participants will receiv e the time stamped message displayed on their chat window Messages sent back and forth this way can be read by all meeting participants running IG software Private Chat lets you send confidential messages to your selected person Select a person in the upper left corner of IGChat and check t
58. h to be warned if when your client license will expire When there are 15 days or less before your license expires a warning prompt will appear every time you join a meeting Show Server License Expiration Warnings Check this checkbox if you wish to be warned if when your server license will expire When there are 15 days or less before the server license expires a warning prompt will appear every time you join a meeting License Key If you need to license or re license IG you may do so by specifying your license key in the edit boxes and clicking the Get License button Assuming you ve entered the license key correctly a License file saved dialog should appear The GConfig Wizard may also prompt you to license IG in some scenarios 23 Copyright 2008 inSORS Integrated Communications You may configure Envoke login parameters via the IGConfig Envoke tab This tab will only displayed on systems licensed for Envoke Please contact your system administrator if you need further assistance configuring IG for Envoke 24 Copyright 2008 inSORS Integrated Communications Audio and Video Hardware About Hardware IG client software runs on your computer system with a variety of off the shelf hardware audio and video input output devices Since there is no proprietary IOCOM hardware required to run IG software it is possible to integrate a wide variety of audio and video devices with the system For more information on r
59. hat meet in common areas to exchange ideas and information With that said it is recommended that you utilize instant and scheduled meetings when security and privacy is a requirement To add and or join favorite room meetings execute the following steps Click the IGMeeting Icon Dy Favorite Rooms Pf Manage your Meetings 8 Edit Favonte People Recent Callers ay Set Me Away Eff invite g Join Meeting x Exit Meeting Hep Center b di Qut 1eeetng and select Favorite Rooms Edit Favorites via the menu that appears The Select Favorite Rooms dialog will appear Select Favorite Rooms OSCGOS4 Test Room O The Green Room 1 SC Global Keynote Venue 2 Collaborative Tools PWiatual Realty 4 MS Consortium Panel S Low Lamp High Bandwidth 6SC2004 Technology 7Expanding Uses of the Acce w lt gt Available virtual rooms are listed on the left Rooms appearing on the list of favorite rooms are on the right Pressing the gt button in the center divider moves a selected room to your favorites list Pressing the lt button removes a selected room from your favorites You may hold the CTRL Command Shift key and click to select multiple rooms in a list The lt lt button will clear your favorite rooms list Click OK when finished The rooms you selected will now appear under the Favorite Rooms sub menu When you select a virtual room from your favorite rooms list you will be prompted to join th
60. he Private Chat checkbox located in the upper right corner Your private messages are displayed in red text and can only be read by the person you selected Other people in the meeting do not have access to this text Make sure you have selected the correct person and that the private chat button is on before responding to a private chat The chat history is available to all users throughout a meeting You can clear the chat history for yourself or for all users in your meeting by clicking the Clear button If you would like to verify that a user is available for chat you may wish to page them You can send a message an individual site by selecting it from this list and clicking the Page button This pops up a dialog box on the inv itee system prompting them to join your text chat Accepting this page by clicking Chat automatically launches their IGChat tool Clicking Busy sends a busy response message back to you 73 Copyright 2008 inSORS Integrated Communications 74 Copyright 2008 inSORS Integrated Communications IGRecorder IGRecorder lets you record and play back all of the audio video content from your meeting GRecorder is an optional feature and may not be available with your 1G Server For more information please contact your IOCOM representative You may access IGRecorder by clicking on the green arrow icon that appears in the IGClient toolbar Meeting 33366 ul os Dial Fie Whiteboard Chat Record IGPx an am ani
61. he favorite people list on the right Delete removes a highlighted user or domain from the favorite people list on the right Import retrieves a list of users from a text file each user listed on a separate line Export sends your favorite people list to a text file which can be imported to another user s IGMeeting Add user accept invitations from to my favorites Check this check box if you wish to automatically add users from whom you accept meeting invitations to your favorite people list Who Can Invite Me Select one of the following radio buttons o Only My Favorites Only users explicitly specified in your favorites list will be able to view your online status or invite you to meetings o My Favorites My Domain In addition to any users explicitly specified in your favorites list 42 Copyright 2008 inSORS Integrated Communications all users with the same domain name will also be able to view your online status or invite you to meetings For instance if your user name is user1 domain com all other users with the same domain name e g user2 domain com will be able to see your online status in their respective Invite dialogs and likewise invite you to instant meetings o All Users All users of GMeeting connecting to the same Unified Collaboration Server UCS will be able to view your online state and invite you to meetings This is not a recommended option unless you want to enable invitations from
62. he full features of IG software is 2Ghz If your processor utilization is high or your processor is too slow audio can become choppy You can observ e your processor utilization in the Task Manager by right clicking on the taskbar selecting Task Manager and viewing the performance tab If you are using a hands free echo cancelling system try resetting it This is often as simple as unplugging the power and plugging it back in but you should refer to your equipment user manual if you are uncertain There may be problems with the audio cabling Try using an alternate cable or connecting it to another compatible port or another compatible device We recommend using a PCI or USB sound card Some on motherboard sound cards generate some additional electronic noise in addition to the microphone signals which can disrupt the conference for other users If you are hearing a hiss through your powered speakers the volume for them is set too high Reduce the volume on the speakers until the hiss is gone and then increase levels until the audio levels are adequate If problems persist please contact technical support for further assistance 94 Copyright 2008 inSORS Integrated Communications Video troubleshooting Video Troubleshooting Overview Video content can greatly enhance the conferencing experience The equipment and processes behind delivering video to the desktop can get complicated and sometimes problems may occur Click
63. he standard invitation dialog a dialog similar to the following will appear Auto Accepting Invitation You have approximately 10 seconds to click OK to manually initiate join Cancel to ignore the meeting invitation or Join Dialog to invoke the Join Meeting dialog box If you don t reply to this dialog your node will automatically be joined to the meeting using the default join mode and settings 41 Copyright 2008 inSORS Integrated Communications Favorite People The Favorite People dialog allows you to control the people allowed to invite you to meetings and the people who are likewise listed in your invite dialog To view or modify your Favorite People right click the IGMeeting icon Favorite Rooms IL Menace your Meetings Edit Favonte People W Recent Callers Set Me Away ET invite F Jon meeting Ext Meeting D Help Center gt Bh ut 1ceetng and click the Edit Favorite People option via the menu that appears The Favorite People dialog will appear Favorite People for mbeirne insors com Add User ID Domaire balianr nsors com jackson 4 insors com mberne insors com Delete jo Add users accept invitations from to my lavorites Who Can Invite Me Only My Favorites My Favorites My Domain C AllUsers The following options are viewable configurable via this dialog Add adds a username or domain typed into the field in the upper left to t
64. ht click your own video window s and select the desired transmit codec via the context menu that appears These codec context menu items will only appear on your own transmit v ideo window They will not appear on video windows from other sites Assuming your camera or capture device supports it you may also see high definition HD codec options on your transmit window s right click context menu To select these particular options your IG Client must be licensed to transmit HD video Contact IOCOM Support for more information on licensing your IG Client for HD You may close a video window by either clicking on the close button El in the title bar or by unchecking that particular node s camera via its Video Options menu If you close your own video window s you will be prompted to stop transmitting that video stream to other participants Closing your own or other video windows will likewise lower your CPU usage and bandwidth consumption 55 Copyright 2008 inSORS Integrated Communications Video Layout Video Layout is used to designate a default video window size and or area on your desktop for the display of such video windows You may quickly select a default video window size by clicking the master Video options button Mecting 33366 ome ow IOCOM Fies wWhtebosd Chat Record IGPx Moderator Help Refresh Layout and selecting Video Layout Full screen of small images to display all video windows in
65. ins Wihteboard Chat Record IGP IOCOM Moderator Help xXP OBO I Ba AOU ttoxZas E BE ENTE NDANE Bee Mecting 45653 Tres s the GWteboarc B ttor New pages are created as they are apened up to 100 Drawing Objects on the Whiteboard Click the appropriate toolbar e g Draw an Arrow Add Text button for the object type you wish to render on your whiteboard The toolbar button for the selected object type will likewise be displayed in a depressed state on your toolbar If desired you may modify various object and or whiteboard parameters via the toolbar or Options menu Once you ve selected an object type move your cursor to the area on the whiteboard where you d like to place this object and click and or hold your left mouse button while drawing on the whiteboard The selected object type will appear on the whiteboard and can be viewed by other meeting participants in the meeting in real time The object will appear on remote whiteboards shortly after you finish rendering it 71 Copyright 2008 inSORS Integrated Communications Modifying Objects on the Whiteboard To modify an existing object click the Select a currently drawn item toolbar button and subsequently right click the object you wish to modify on the whiteboard menu with the av ailable options for this object will appear Adding and Changing Whiteboard Pages Clicking the arrow up icon Pages A Eloa in the lower right corner of the IGWhiteboar
66. isable Video Transmit 55 Display Legacy Video 63 Echo Issue Troubleshooting 93 Enable IGPix 21 Enable Instant Meetings 19 Enable Join Leave Tones 17 Enable Sounds 19 Envoke 24 Exiting Meeting 49 Export Groups 37 Extend Meeting 85 104 Copyright 2008 inSORS Integrated Communications a Favorite People 42 Favorite Rooms 47 Firefox IGWeb Configuration 84 Fit to Window 55 58 Ce General Tab IGConfig 14 H H323 68 H323 1GDialer Management 85 HD 55 16 Help Center Menu 29 high definition 55 16 sie IG Server UCS 14 IGCam 22 IGChat 73 IGClient Overview 50 IGClient Quick Reference 52 IGDialer 68 IGFile 70 IGGentner 87 IGLicense 12 IGMeeting Overview 29 IGMeeting Tab IGConfig 19 IGModerator 85 IGNode Configuration 14 Ignore HTTPS 14 Ignore List 44 IGPix 77 IGPix Desktop Snapshot 79 IGPix Dialog Snapshot 80 IGPix Progress Dialog Disable 21 IGPix Sound on Update 77 21 IGPix Tab IGConfig 21 IGPix Viewing Snapshot via Browser 81 IGRecorder 75 IGWeb 84 IGWhiteboard 71 Import Groups 37 Installation Installing IG 10 Introduction To IG2 7 Invite to Instant Meeting 37 IOCOM Technical Support 8 IOCOM Video Training 6 105 Copyright 2008 inSORS Integrated Communications Joining Meeting 31 K Kick 85 e License Tab IGConfig 23 Licensing 12 Limit the Audio Codec 17 Limits 33 35 M Manage your Meetings 33 Meeting Limits 3
67. n and specify a destination folder for the isg file via the Save As dialog that appears You may likewise import a previously exported isg file by clicking the Import Groups button Locate the isg file via the Open dialog that appears and click the Open button The groups and any nested users will be imported into your Invite dialog 39 Copyright 2008 inSORS Integrated Communications Send Meeting Invitation via Office Communicator IGMeeting allows you to quickly and conveniently invite other Microsoft Office Communicator users to IG instant meetings To initiate an IG instant meeting invitation via Communicator execute the following steps Open Communicator and invoke a Conversation window with another user You may add one or more other users to the Communicator Conversation window by clicking the nvite someone to join this conversation toolbar button Once you ve selected the user s you wish to meet with click the GMeeting icon a Favorite Rooms f anso your Meetings 8 Edit Favorite People W Recent Callers Set Me Away E Invite Hebo Center SB Quit IGMeeing and select the Invite via Communicator option on the menu that appears An instant message with IGMeeting particulars is immediately sent to all participants If you are not in a current meeting the Join IGMeeting dialog will appear on your desktop allowing you to join the meeting If you are in a current IG meeting y
68. n video windows normally if you wish and priority video windows will open automatically as they are activated 66 Copyright 2008 inSORS Integrated Communications Audio Controls If this is your first time using IGClient you may need to adjust your audio input and or output lev els The following illustration details the available Audio controls in IGClient Meeting 433366 Site Audio Output Control Audio Input Microphone Control Moderator Help Master Audio Output Speaker Headset Control Sending Audio In the IGClient window the checkbox adjacent the microphone icon turns your audio send on and off When it is checked audio is being transmitted to other users in the meeting The slide bar controls the transmission strength of the audio stream Typically when you enter an instant or scheduled meeting your microphone is enabled When entering a virtual conference room your microphone will typically be disabled and must be manually enabled before others will be able to hear you Assuming your audio is being sent from your computer to other meeting participants the meter above the microphone slider should display audio input levels If other participants are having difficulty hearing you please refer to the suggestions detailed in the audio troubleshooting section Receiving Audio In the I GClient window the checkbox adjacent to the speaker icon enables disables audio being sent to your headset or speak
69. nes and speakers are adjusted properly e Video verify that you can send and receive video using your camera and the desktop capture feature e IGPix Capture join a meeting capture your desktop or PowerPoint presentation and view your own presentation If you are using the IOCOM hosted Unified Collaboration Server UCS you can join the live network test room to test your audio and video The live network test provides a recurring audio stream a desktop v ideo loopback to show your video being received and also echoes your audio back to you when you speak You can access it with a meeting code of test 88 Copyright 2008 inSORS Integrated Communications Tips for Low Bandwidth Users The IG video collaboration system has a wide array of available features Meetings containing multiple video streams require larger amounts of bandwidth There are several options av ailable to allow you to participate in meetings at your available bandwidth level without requiring other users to limit their capabilities Users with lower bandwidth connections e g cable or DSL may need to adjust their settings to participate in larger meetings Turn off unnecessary video streams Each video stream you close will eliminate its bandwidth load on your system and improve your network performance Use a less demanding conference mode to limit the content sent and or received When joining a meeting you have a selection of modes available to you t
70. ning dialog Auto display URLs shared from other nodes Check this checkbox to instruct IGPix to automatically invoke your default browser when other nodes push web URLs to your node in meetings Disable Remote URL Push Warning Check this checkbox to instruct IGWeb to display a warning message before opening your default web browser to display a URL pushed from other nodes in a meeting You may also disable this option by clearing the Display next time checkbox on the warning dialog Disable Upload Progress Window Check this checkbox to hide the progress meter window that appears when you are pushing IGPix captures to other participants in a meeting 21 Copyright 2008 inSORS Integrated Communications You may configure default IGPix behavior via the IGConfig IGCam tab IG Node Configuration General video Auto iGMeetng ME icp 1GCam i License invoke Camera Control Ports Coo 1 C com 5 Detect Ports COM 2 COM 6 com 3 com 7 COM 4 Clcoms _ Automatic Power Control It s typically not necessary to modify the options on this tab unless you are using a Pan Tilt Zoom camera connected to a serial port on your computer The IGCam tab allows you to select alternate serial ports e g COM 1 for camera controls in the event you have additional serial devices or require your cameras to be installed independently instead of in a chain GCam is typically used in large multi camera
71. o invite you to instant meetings and the Invite option will not be available via your IGMeeting menu Auto away after minutes Check the adjacent check box and specify the time in minutes that must elapse without user input i e no mouse keyboard activity before GMeeting will set your current status as Away Auto Accept Meeting Invitation Check this checkbox to instruct IGMeeting to automatically join meetings if when you receive meeting invitation requests This option may be useful for room node systems where meeting participants may not always be able to manually reply to a meeting request from other nodes Enable Sounds When this check box is checked IGMeeting will play a sound file in conjunction with displaying the Meeting Request dialog By default the default IOCOM Meeting Request sound file will be played You may optionally select the Use Custom Sound radio button to select an alternate sound file of your choosing Default Join Conference Mode Select the default mode you wish to use when joining meetings Most users will join in Conference mode On the other hand if you typically join large multipoint meetings or have limited bandwidth you may wish to choose Selective as your default mode The available modes are detailed below Conference All video voice and data is sent and received Selective All voice and data content is sent and received Your video is sent to other sites but you only receive what vide
72. o limit the traffic you send and or receive Make adjustments during the conference using Video Properties You can change decrease bandwidth and or frames per second to reduce the amount of video traffic being sent this will assist low bandwidth sites trying to view your video content or can be used to decrease your upstream usage You will need to make this adjustment for each camera that is being transmitted 89 Copyright 2008 inSORS Integrated Communications Audio troubleshooting AudioTroubleshooting Overview Having good audio is the most critical part of any meeting What may seem fine for one person may not be suitable for another Even with the comprehensive set of tools provided by the IG software problems will sometimes arise Click the link for a topic below that best describes the problem you are experiencing If none of the listed problems describe your situation please contact technical support can t hear them They can t hear me They hear themselves echoed back The sound is choppy and or stuttering 90 Copyright 2008 inSORS Integrated Communications Sound Reception Follow these steps to check your audio setup While performing the following steps the other site should also refer to the sound transmission troubleshooting section Make sure the checkbox next to the speaker icon in IGClient is checked Verify that your listen meter is showing activity If listen meter is acti
73. o streams you select from IGClient Viewer All video voice and data is received but your audio and video are not transmitting You can still manually transmit audio by putting a check into the microphone check box and transmit v ideo using Video properties VoiceMeet Audio and data collabortion is supported in this mode video is not supported 19 Copyright 2008 inSORS Integrated Communications WebMeet Only data IGTools and IGPix content is available in this mode Encryption Type The default encryption key is set to the same number used in the meeting code This simplifies entry into meetings while ensuring that every meeting is encrypted Random key entry will be generate a new encryption scheme using the character set you choose These keys do not need to be communicated to the other conference participants Using no encryption is only recommended for testing and integration purposes About Encryption Encryption encodes and encapsulates all of the information being sent over the wire according to a pattern specified in the encryption key This makes your conferences secure from others accidentally or intentionally intercepting your meeting streams or data An encryption key is a sequence of letters and or numbers case sensitiv e If the keys entered at each site match the endpoints will be able to collaborate with each other If the keys do not match then the endpoints will be in separate sessions and unable to c
74. ollaborate until the sites using the incorrect key have exited and re entered the conference with the correct encryption key All OCOM instant and scheduled meetings are automatically encrypted Meetings in virtual conference rooms are not necessarily configured for encryption If a virtual conference room is configured to prompt users for an encryption key all users joining meetings in such rooms will be prompted to specify a key before being allowed to join their meeting Only users specifying the same key will be able to interact with each other in these type of room meetings Checking the Compact Menus check box will change the appearance of the GMeeting menu to a smaller format Prompt me before exiting meeting check this check box if you want IGClient to prompt you before exiting a meeting if when you click the Close button on the title bar or select Close v ia the Control Box menu Disable Screen saver while in meeting check this check box if you want to automatically disable Windows Screen saver while in a meeting Launch IGMeeting on Windows Startup check this check box if you want to automatically start IGMeeting when Windows starts up 20 Copyright 2008 inSORS Integrated Communications You may configure default IGPix behavior via the GConfig IGPix tab IG Node Configuration b General Video sudo iGMeetng MB iPx icas D License ke Enabie 1GP L_ Sound on Update Show Warning on Capture
75. ou may set your default conference mode in IG Node Configuration Notify when Available If a user is listed as unavailable e g Away in the Invite dialog you may optionally instruct IGMeeting to notify you when that user s status changes back to Available To do this right click the user in the Invite dialog and check the Notify when Available checkbox on the pop up that appears If when that user s status changes back to Available a User Available pop up will appear on your desktop with an option for instantly inviting that user to a meeting Organizing users in groups 38 Copyright 2008 inSORS Integrated Communications You may wish to create groups of users in the Invite dialog to help you organize and locate people you communicate with frequently To create a group and add users to this group o Right click on My Groups and select Add New Group via the menu that appears or click the New Group button o Name your group o Drag and drop users from other group folders e g Unfiled to the group you just created You may also right click a user and select a destination group via the combo box on the pop up that appears To delete or rename a group right click the group folder in the tree view and select the Rename Remove option via the menu that appears Alternately highlight the group you wish to remov e rename and click the Delete Group or Rename Group button To back up your groups to a file click the Export Groups butto
76. ou will simply remain in that meeting and the participants in your Communicator Conversation window will be sent a URL in the instant message which when clicked will automatically launch their IG software and join them to your meeting NOTE All Communicator users will need to install IG to participate in IOCOM multi point v ideo meetings 40 Copyright 2008 inSORS Integrated Communications Receive a Meeting Invitation People who are already in a meeting or wish to initiate a new meeting may send you an invitation to join them When you receive an invitation you have the option to either accept the meeting or reply with a quick one line response from your Away Message list that you are not available inSORS Meeting Request Meeting request received from Mike Beme Notebook mberne Gansors com Subject Meeting Request Timeout n 14 seconds Select the mode you wish to use and click OK to enter the meeting If you are already in a meeting and you receive an invitation you have the additional option to invite that user to join your meeting instead You may optionally configure GMeeting to automatically join meetings if when you receive meeting invitation requests via the GConfig GMeeting tab This option may be useful for room node systems where meeting participants may not always be able to manually reply to a meeting request Assuming this option is enabled if when your node receives a meeting request instead of t
77. r current status is set as away your IGMeeting icon will appear in your systray as follows Lo mae Furthermore to users trying to invite you to a meeting you will node name will appear in red in their invitation list with an adjacent ZZZ icon You may wish to manually set your status as Away by right clicking the IGMeeting icon in your systray Ca Favorite Rooms Ef Manage your Meetings Edit Favorite People Recent Callers a Set Me Away ET invite g Join Meeting Ext Meetng hep Center gt SB aut 1eeetng and selecting the Set Me Away option via the menu that appears On the dialog that appears select an appropriate e g Busy status message or add a new status message by clicking the Edit Replies Messages option and likewise adding the new message via the dialog that appears If and or when you wish to receive IGMeeting invitations again click the IGMeeting icon and select Set Me Back via the menu that appears 45 Copyright 2008 inSORS Integrated Communications Recent Callers If an IGMeeting user sends you an invitation the invitation is automatically added to the Recent Callers list under the IGMeeting menu along with your reply To manually invoke the Recent Callers dialog click the IGMeeting icon Favorite Rooms 8 Edit Favorite People B Recent Callers Set Me Away ET invite F Jon Meeting Hep Center d Bl ut 1eeeting and sele
78. r the video windows If problems persist please contact technical support 96 Copyright 2008 inSORS Integrated Communications Local video not being sent Follow these steps to check your video setup Check your Transmit Local Video menu option in IGClient to make sure your cameras are listed in black Cameras listed in grey are not available or disabled If you are sending Priority Video your camera may not display to others that are only receiv ing the top priority streams If you are sending video to sites that are not using IG software they may need to check their firewall settings to make sure they are allowing the video traffic Additional information on firewall settings is available on the support site Verify that your camera is plugged in and correctly configured Network problems may exist Contact your site administrator 97 Copyright 2008 inSORS Integrated Communications Some video display devices aren t working Check to make sure all of your projectors and or monitor displays are powered on and all cables are properly connected Use a cable that has all pins available Try moving your mouse or dragging a window into the missing display area to see if it appears If the display device accepts multiple inputs such as DVI and RGB or RGB and S Video make sure the appropriate device is selected You may need to refer to the documentation that came with your display for more information on this
79. rated C All Rights Reserved Pasentis Pending If your organization does not use the IOCOM Public UCS consult with your administrator for information on accessing your local IGMeeting web interface If you click Show My Meetings a listing of any previously scheduled meetings will appear as well as options to edit the settings for those meetings or schedule and configure new meetings Meetings for user mbeirne insors com JOIN SUBJECT START TIME END TIME DELETE INVITE ICALENDAR 30262 Defect Review Thu Feb 21 2008 Monthly on day 21 until E Meeting 14 20 00 08 21 2008 GMT 0600 Central Standard Time 79957 Budget Meeting Thu Feb 21 2008 Weekly on Tuesday Thursday es e Fa L 16 30 until 04 24 2008 GMT 0600 Central Standard Time Add New Meeting Subject Add Meetng Date 2 21 2008 Time 2PM l 20 Duration Thou Repeat Meeting Does notrepeat Show Advanced Settings If you click the Show Advanced Settings link you will be presented with options to limit and or enable various meeting parameters such as default video codec or tools available for use in the meeting 35 Copyright 2008 inSORS Integrated Communications Add New Meeting Subject Add Meeting Date 2 21 2008 Time 2PM w 20 Duration Thou Repeat Meeting Does notrepeat rade Advanced Settings Allow Audio Send ca Audio Send Startup A Allow Wideband 128k z Audo Codec Allow Video Send z Video Send Startup ca For
80. s Audio Controls Sharing Other Information IGDialer IGFile IGWhiteboard IGChat IGRecorder IGPix IGWeb 51 Copyright 2008 inSORS Integrated Communications IGCIient Quick Reference P Q INCOM 7777 77777 IGWHITEBOARD IGCHAT Share a whiteboard space with initiate private or pubbc text other users Illustrate using the based conversations with other IGPIX drawing tool or paste image files meeting participants Take a snapshot of your into the whiteboard Gesktop or applications and IGFILE send it to all users in the Upload and download files for easy IGRECORDER meeting distribution to other users in the meeting IGDIALER QUICK REFERENCE Connect with telephone H 323 and Click here to view this quick SIP endpoints Specify a phone or IP reference hostname and click the Call button to initiate a connection SITE VIDEO CONTROLS Allows you to select which videos to PARTICIPANT LIST receive Lists everyone currently IGPIXIGWEB CONTROLS in the meeting Your own Sainte quete el name will not appear here snapshots or URLs to view SITE AUDIO CONTROL VIDEO OPTIONS Allows you to adjust the volume of each Displays a menu with various remote site separately Unchecking the options for controlling video receive box will mute the site s audio to g HELP MICROPHONE CONTROLS Opens the IOCOM Help fie Allows you to mute your microphone or adjust your SOUND OUTPUT CONTROLS IGMODERATOR mic sensitivity
81. sound and multimedia control panel Select the Audio tab In the Sound Playback section click on volume Make sure that the Mute checkbox below Line In and or Microphone is checked Close the window when done 93 Copyright 2008 inSORS Integrated Communications Sound Quality There are many possible and varied sources of audio quality problems Here are the most popular causes and some tips on resolving them Look at the center pane of IGClient on the left hand side for the circle indicators beside each site Yellow and Red indicators show that network loss exists between you and other sites This can cause choppy audio Try reducing the bandwidth in use by closing extra video windows IG Bandwidth Usage Bandwidth is a measure of your Internet connection speed typically noted in kbps mbps or gbps When you are in a session the amount of bandwidth involved in receiving video is typically very high and all other bandwidth demands are very small by comparison When received video exceeds your capacity excess information is discarded often referred to as packet loss or loss and video image quality quickly deteriorates High loss can also impact voice quality Bandwidth usage can be greatly reduced by selecting a different channel when joining a meeting You can also close unwanted v ideo windows to lower your bandwidth consumption and improve the image quality of the remaining views The minimum recommended processor speed for using t
82. ted Communications Sending a specific window You may send the active window as an IGPix capture by pressing Alt Printscreen on your keyboard You may alternatley click the z icon via the IGPix toolbar This displays a list of all open windows and applications on your system Select Window Display 1 NSORS Meeting 18319 Desktop Deskzla C Documents and Settings Mike Be Select the window you wish to capture and click OK to send a capture of the specified window 80 Copyright 2008 inSORS Integrated Communications Viewing the IGPix Capture The people running IG software may optionally see you IGPix capture automatically after you send them Other non IG users will need to open a browser and navigate to the Viewing URL address You may send them a link to this address by clicking the Email Viewing URL button in the IGPix Configuration window inSORS IGPix Configuration If desired you may view the images you are sending out to the other sites by opening the IGPix configuration window and clicking the GO button If you are in an Instant or scheduled meeting you will have to forward your meeting code or encryption key if meeting in an encrypted virtual room to other meeting participants who are not using the IG software If users wish to view the web page without using IG software they need to manually enter the site address or click the link that you can prov ide when you use the Email Viewing URL feature 81
83. the link for a topic below that best describes the problem you are experiencing If none of the listed problems describe your situation please contact technical support can t see them They can t see me Video quality is poor see black or blue video in the window have multiple video projectors and or monitors and some of them aren t working My displays are sometimes getting blanked out during the conference 95 Copyright 2008 inSORS Integrated Communications Not Receiving Video The primary source of video reception problems in this version is likely to be incompatible codecs The windows version of IG features an H 264 video codec and the Mac edition does not presently support this codec As such any Windows IG participants will need to transmit using the H 261 codec They can do this via the Video tab in IG Node Configuration or via the Video Properties window If necessary contact technical support for assistance Follow these steps to check your video setup Check the center pane of IGClient to see if the video camera icon for the site you wish to receive is available and not grayed out Grayed out camera icons indicate no video is being sent from that site If you have multiple displays attached to the computer make sure they are all turned on and working properly Make sure there are no other windows covering your video images Use the Layout interface to establish an auto layout area fo
84. tions to the Extend my Windows desktop onto this monitor option For more information on configuring multiple monitors in Windows please refer to the Video troubleshooting section or Windows documentation 28 Copyright 2008 inSORS Integrated Communications IGMeeting IGMeeting is the core application for initiating and managing your meetings From IGMeeting you have access to all your conference creation and scheduling functions as well as the ability to create instant encrypted meetings with other IOCOM endpoints IGMeeting must be running if you wish to receive invitations send invitations and or manage meetings When running IGMeeting displays a blue and gold icon in the system tray To display the IGMeeting action menu right click the IGMeeting systray icon A menu similar to the following will appear Dy Favorite Rooms Ef Manase your Meetings Edit Favorite People B Recent Callers A A fea Set Me Away ET invite F Join Meeting Ext Meetng Q Heip Center b 4 Qut IGMeetng Be aware that when IGMeeting is not running there is typically no IG icon displayed in the system tray If there are network connectivity or login issues the IG systray icon may appear similar to the following Be aware that if GMeeting isn t running or there are server connection issues you will not be be able to initiate or receive meeting invitations By default GMeeting is configured to automatically start on
85. ttings for other Windows devices Input Device You may specify the audio input i e microphone device you wish to use in meetings and likewise set an appropriate audio input level via the adjacent slider control After selecting the dev ice you wish to use you may ensure an appropriate audio input level by checking the Begin Input Test check box and speaking into your audio input device in a normal voice Move the slider to the left or right so that the meter peaks at mid level as you speak The device defined here is an IG specific configuration parameter and not necessarily the same device that will be used by other applications on your system Output Device You may specify the audio output i e speaker headset device you wish to use in meetings and likewise set an appropriate audio output level via the adjacent slider control After selecting the device you wish to use you may ensure an appropriate audio output level by checking the Play Audio Test check box to play a looped audio file Move the slider to the left or right to decrease increase volume until you find a comfortable level Audio Testing To verify that your input output settings are set correctly click the Record button speak for 5 10 seconds and subsequently click the Stop button Your audio will be played back to you shortly 17 Copyright 2008 inSORS Integrated Communications thereafter If you ve adjusted your audio settings correctly you should be able to he
86. uctio Add files to be shared by dragging them from your desktop into the upper box or by using the Add Files button Remove files by selecting them and clicking the Delete Files button Download files by selecting them from the Available Files list and subsequently click the Download button To share the files that you have added highlight the file you wish to share in the Your Files list and click the Toggle Share s button When you share a file all meeting participants will be notified by a brief audio tone in addition to a green highlight on the IGFile icon The file s you are sharing will likewise appear in their Available Files list in IGFile Files remain in the IGFile space until deleted You should check the Delete all files after meeting option if you wish to delete the filed you shared after exiting the meeting 70 Copyright 2008 inSORS Integrated Communications IGWhiteboard IGWhiteboard is the electronic equivalent of a physical whiteboard You may use it to do such things as draw diagrams illustrate workflows and annotate images All updates to a whiteboard in a meeting are shared with all users in that particular meeting in real time You may likewise sav e a rendered whiteboard as an editable IGWhiteboard file for use in a future meeting or as a simple image file for portability To invoke the whiteboard application while in a meeting click the Whiteboard icon in IGClient Meeting 33366 wen un if ga Dial F
87. ulticast may still communicate with others who have joined via IGDialer but multicast endpoints cannot initiate IGDialer connections If you need to use an H 323 gatekeeper to place calls click the Advanced button for additional options The Advanced Settings dialog will appear 68 Copyright 2008 inSORS Integrated Communications IGDialer Advanced Settings V Use a Gatekeeper to place calls h323getekeeper test net Logon using a username and password Username user Check the Use a Gatekeeper option and specify valid hostname IP address for your gatekeeper Please note that these parameters will be persist between meetings Furthermore a Using Gatekeeper status message will be displayed on the IGDialer dialog as long as this option is enabled Bridged vs Multicast Bridged connections use unicast i e traditional Internet to send traffic to a single serv er e g the IOCOM UCS where it is then redistributed to other endpoints in the conference Multicast is a transmission method that distributes traffic directly between sites using the network itself Traffic is passed between Multicast capable routers Connecting via Multicast is similar to broadcast television You navigate to a channel and you receive whatever content is being transmitted on that channel at that time Multicast is not supported at all sites If you wish to use Multicast check with your WAN administrator and other sites that you will communicate
88. ults You may then invite others to join you in the newly created meeting Receiving Invitations If you accept an invitation or Invite another person to an existing meeting you will see a simplified version of the Join a Meeting dialog box that provides channel options and displays the meeting code inSORS Meeting Request Meeting request received from Mike Beane Notebook mbesnel Gansors com Subject Meeting Request Timeout in 13 seconds Joining Meetings on the Web You may join meetings via the IGMeeting web interface using your meeting code as well If for example you are using the IOCOM Public UCS you may access the web interface at http igmeeting insors net The IGMeeting web interface has subset of the option available via the GMeeting menu Users will typically join meetings via the web interface when using an Email or VCalendar invitation 31 Copyright 2008 inSORS Integrated Communications 32 Copyright 2008 inSORS Integrated Communications Scheduling Meetings To schedule a meeting right click the IGMeeting icon in the systray Q Favorite Rooms gt Edit Favorite People W Recent Callers Set Me Away ET invite F Join Meeting Ext Meetng rep Center gt Bh aut 1ceeting and select Manage your Meetings via the menu that appears The Manage your Meetings dialog appears Manage your Meetings 36540 Defect Meeting 10 26 06 0300 PM 10 26
89. ut options for your device press and hold down the Alt key while pressing the Video Source button The options available on these dialogs will vary based on the capture device and the version of the capture drivers being used Control ID In room systems where multiple Pan Tilt Zoom PTZ cameras are connected it might be necessary to assign control IDs 1 8 for each of the connected cameras You should not need to specify an ID for connected USB cameras Typically the ID for the first PTZ camera connected to the system or the camera with the lowest COM designation will be 1 To verify that your camera is properly configured save the IG Node Configuration settings run IGMeeting and join a new meeting by yourself Assuming your camera is properly connected to your system and likewise configured correctly a video window displaying your local video stream should appear This is the same video image that will be transmitted to other meeting participants 16 Copyright 2008 inSORS Integrated Communications You may optionally configure IG audio settings via the IGConfig Audio tab IG Node Configuration b Gewa Video amp ado IGMee ng ME IGPix iccan D License Eve C Limit Audio Codec to Standard Quality 6 F Enable Joneave Tones F Enable 1GChat Tone V Enable 1GFite Tone System Audo Propertes Input Device Cegn Input Test Speak into your input device and set the sider so the meter shows a madrange le
90. utomatically run during the installation process You may manually inv oke the configuration Wizard by right clicking the GMeeting systray icon and selecting Setup Wizard via the Help Center menu The IGConfig Wizard will systematically step through server login video and audio configuration These same parameters as well as other more advanced configuration settings may also be configured via the IG Node Configuration application You may inv oke the IG Node Configuration application by right clicking the IGMeeting systray icon and selecting Configure via the Help Center menu 13 Copyright 2008 inSORS Integrated Communications You may specify or modify parameters such as node name and login credentials via the IGConfig General tab IG Node Configuration General Wideo audo 1GMeeting MB iPx CP cam Of License Pe 4 Node Name QALAB HP wt Server Configurator IG Server UCS mbsanddaxnsors net Username Mmbernel IOCOM ORG Dassrord ss Passwords Match od qu eeeeee Use Active Owectory Domain Credentiats Use Secure Server https Use reaming Meda Proxy Address Press F1 for Help Node Name Specify a meaningful and unique name for your IG node This name will help identify your node to other meeting participants IG Server UCS Specify a valid hostname or IP address for your OCOM Unified Collaboration Server UCS By default this field is pre populated with igmeeting insors net
91. ve verify sound by playing an audio file or system beep on your computer Make sure that the other person is sending audio by looking at the center pane of IGClient The circle next to their name should be green if the transmission is functioning normally If it is grey then no traffic is being sent to you Verify that the check box next to their name on the list is checked Unchecking this box mutes incoming audio from that location and greys out the selected name Verify that you have the correct output device specified in the GConfig Audio tab If problems persist contact your site administrator and or technical support 91 Copyright 2008 inSORS Integrated Communications Sound Transmission Follow these steps to check your audio setup While performing the following steps the other site should probably refer to the sound reception troubleshooting section Verify the checkbox next to the microphone in the IGClient window is checked Verify that your microphone meter is moving when you speak This shows that the computer is receiving your voice and is attempting to send it to the other meeting participants Make sure that the other person is receiving audio by looking at the center pane of IGClient The circle furthest away from their name should be green if the transmission is functioning normally If it is grey then no traffic is being received from you Verify that you have the correct input device specified in
92. vel vide you are speskrg 71 AKA4571 v 0 100 Output Device Play Audio Test Check the Play Audio checkbox to play sample audo fle Move the sider to achust playback volume to the desired leve AKA571 0 100 Audo Testing Press the Record button and record 10 seconds of speect then press Stop to stop recording and hear your audo playback Record Limit the Audio Codec to Standard Quality Check this checkbox to use the 64 kbit s codec for standard audio This setting is recommended for slower network connections For higher speed network e g LAN connections uncheck this checkbox for higher quality audio Enable Join Leave Tones Check this checkbox to play a simple tone when other nodes enter or exit a meeting Enable IGChat Tone Check this checkbox to play a simple tone when other meeting nodes send GChat messages when GChat is not invoked or not the focus application on your system Enable IGFile Tone Check this checkbox to play a simple tone when a file is shared for download via the IGFile tool System Audio Properties Click this button to invoke the Windows Audio Properties dialog Bear in mind that modifications made to your audio settings via the Windows Audio Properties dialog will be applied to Windows but not necessarily to IG Furthermore while modifications made to your audio settings v ia the IGConfig Audio tab will be applied to IG they will not necessarily be applied to the audio se
93. which is an OCOM hosted UCS You may have been supplied with an alternate hostname or IP address for use with an internal enterprise UCS Please contact your system administrator if you need information about your UCS address Username and Password Specify valid login credentials in the respective fields Each user on a UCS must have a unique username Please type carefully and likewise verify that Caps Lock is toggled off when entering your login credentials Use Active Directory Domain Credentials If the UCS you wish to connect to is configured for Active Directory authentication and you are likewise logged into your Windows account with Activ e Directory domain credentials you may optionally check this checkbox to instruct IGMeeting to connect to the specified UCS with your AD username password This option is only enabled if you are logged into Windows with valid AD domain credentials When this item is checked Username and Password fields will be greyed Use Secure Server and Ignore HTTPS Errors If the server you are connecting to has Secure Sockets Layer enabled you may optionally choose to encrypt web based communication between your node and the server by checking one or both of these checkboxes This encryption only pertains to meeting setup exchanges initiated via HTTP and does not affect meeting based video audio tools encryption Click the User Secure Server https checkbox to instruct IG to communicate via the default i e
94. wo options to use tabletop microphones without creating an echo effect e Turn off the microphone in IGClient when you are not speaking You will still generate echo effects if someone interrupts you or you engage in an active 2 way conversation e Use a special echo cancelling system There are many options for echo cancelling audio systems Contact your IOCOM representative for more information on solutions that are appropriate for your needs Desktop speakers Desktop speakers should only be used in conjunction with echo cancelling microphones Even in conjunction with a headset microphone desktop speakers will tend to generate a signal loud enough to pass back through the microphone as echo For best results keep the speaker volume low and place them further away from the microphones Additionally speakers create a hissing noise when their volume is too high Keep the volume down on the speakers and then raise the output levels in the Windows Mixer until the audio reaches a comfortable level 26 Copyright 2008 inSORS Integrated Communications Video Equipment Before adding any new video hardware to your system you may wish to visit the IOCOM Support Center to check for any known incompatibilities Cameras Cameras should be placed as close as possible to the center of the display area and inline with eye level The objective is to approximate eye contact as well as possible when in a conference If you have a license that
95. x menu bar and select the Customize option via the context menu that appears o Drag the IGURL item from the Customize Toolbar dialog to the Firefox toolbar 84 Copyright 2008 inSORS Integrated Communications IGModerator IGModerator helps you maintain your meeting s schedule You can access IGModerator by clicking on the gavel icon in the lower section of the IGClient menu Meeting 433366 wenn e re Dial ies Whiteboard Chat Record IGP IOCOM You are currently in meeting 28631 Expr aton Join Time 11 40 AM Time in Meeting lt one minute Meetng End Time 12 39PM This meeting wil end in 59 minutes If you are a meeting creator or have been designated as a moderator a dialog similar to the following will appear You are currently in meeting 28631 Exprason Join Time 11 39 AM Time in Meeting 3minutes Meetng End Time 12 39 PM This meeting wil end in 56 minutes ser Management Mie Berne QALAS w There is 1 site active Lsa Can 323 1GDisier Management NSORS 64 157 28 There is i call active C C C When you have a meeting with a set duration IGModerator will warn you 5 minutes before the end of the meeting Additional reminders occur as you approach the scheduled end of the meeting If you need additional time open IGModerator and click the Extend Meeting button Each click of the button will extend the meeting duration by 30 minutes to a maximum of 1 hour If the
96. y PrintScreen to send your entire desktop The IG client will automatically open a viewer window on all other meeting participants screen when capture is initiated If this is your first time using IGPix a warning will be displayed warning you that you are sending a capture of your desktop to other users This can be disabled in IG Node Configuration Non IG users only need to open a browser to your Viewing URL address You can send them a link to this address by clicking the Email Viewing URL button on the IGPix Configuration page If you are communicating the Viewing URL through other means be sure to include the username and password necessary to view IGPix also found on the configuration screen Using IGPix to capture images from your desktop IGPix captures images from your primary display This will usually be your leftmost display and normally has the taskbar and icons on it The image captured will be whatever is on the desktop When an capture is initiated a box briefly flashes in the upper left corner of the screen with the words sending capture and a progress indicator If you selected the Sound on Update feature you will hear a noise similar to a camera shutter The image is sent to the Unified Collaboration Server UCS and is av ailable for viewing using the IGPix Viewing URL as shown on the configuration screen Images are automatically updated for all viewers as they are made available 79 Copyright 2008 inSORS Integra
97. you selected Please note the display numbers are virtual If you are unfamiliar with the numbering of your displays run the identify function in the Windows display properties To do this execute these steps o Right click on a blank area of the windows desktop o Select Properties o Click the Settings tab o Click Identify A large white number will appear in the middle of each screen indicating its virtual number The virtual desktop in the upper section of this screen allows you to manipulate the order of the desktops in relation to each other 83 Copyright 2008 inSORS Integrated Communications IGWeb allows you to quickly share URLs with other meeting participants You may push web URLs to other meeting participants right inside Microsoft Internet Explorer 6 x and or Mozilla Firefox 1 5 x To share a URL via one of the supported browsers simply navigate to the web page you wish to share and click the IGWeb E button in the browser toolbar That URL will likewise be opened in the default browser on the other meeting participant s system If you are not using an IGWeb supported browser you may optionally share a URL via the IGClient Control Menu To invoke the IGClient Control Menu click the Control Menu Box IG icon on the far left side of the title bar or right click anywhere on the title bar and select the Share URL Button v ia the menu that appears On the Share URL dialog that appears specify a valid URL and click the OK

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