User's Manual - Cancer Chat Canada
Contents
1. Email required First Name required Last Name City z Province select one Postal Code Daytime telephone number required i Is it ok to leave a message on this phone related to online cancer sup T o How did you first learn about our online support groups select one 3 Click on Yes or No for Is it OK to leave a message After completing this step move to the second part of the registration process This allows us to gather some more information about your connection with cancer your availability for online groups and your reasons for joining a support group 12 10 2010 select one 1 Indicate your 2 Indicate Female Male gender and availability for age range online support Please select your age group Please choose all of the days and times of day that you are available to take part in an online group Nofe Groups are So minutes each and are scheduled at the same time each week for 10 12 weeks What is your gender Monday Tuesday Wednesday morning afternoon lf you are a caregiver for someone with cancer please tell f select one us what relationship the cancer patient is to you whether you are Other o patient What type of cancer do you have or what type of careg iver or cancer does your family member or friend have When were you or your family member or friend month year f2. Chat Disscusion Board O ContactUs TextSizeaAA B Ej Professionally led online support for Canadians affected by cancer cancerChat CANADA About Us By Province Support Resources For Health Professionals Profile gt John Smith Your Chat Groups We Ico me Join Weekly Chat Here are your active chat groups and the facilitators and members Upload Chat Avatar Group Title Discussion Forum Update Registration Form Lorem ipsum dolor sit amet consectetur adipiscing elit Nunc cursus aliquam sem tincidunt placerat leo ornare at Ut sem purus iaculis nec dapibus eu dapibus at leo Mauris lacinia aliquet mollis Fusce et neque turpis Etiam in enim ligula Nam et purus et tortor ultrices ullamcorper Chat Schedule ja June 12 2010 7 00pm gt View Transcript July 20 2010 7 00pm gt View Transcript August 14 2010 7 00pm gt View Transcript September 28 2010 7 00pm From anywhere in the system you can go to the icons bar at the top of the page and click Logout if you want to exit Logging out is highly recommended if you are sharing your computer You will have to log in next time you want to join in 21 12 10 2010 Glossary of Terms and Acronyms Here is a collection of terms that are used both in this document and on the website Bulletin board May also be called a message board or a discussion board or forum A bulletin board is an application that allows the posting replying and rea
3. steven Bubble View ON OFF adina_ r Auto Scroll ON OFF Welcome to your chat room P Colour Select adina_r E EAB AB SCA T Text Size View Chat Session m Send E Shut Down Chat Room r WS Close Chat To post a message type in the text box shown Click on the Send button Emoticons are little icons that allow for a bit of non verbal communication such as hugs tears and smiles etc After you press send your message will appear on the big window above 14 12 10 2010 cancerchat ao PixelPusher Test Room adina_r kmacgregor I love it adina_r ginaj adina _r E mike Welcome to your chat room B tester steven adina_r SHOT aah Bubble View adina r n Auto Scroll ON OFF CancerChatCanada PEE BEBO AD BEAL adina_r m E T Text Size View Chat Session amp Close Chat Bubble view ON you can view the chat discussion enclosed in bubble Turning Auto Scroll ON will automatically take you to new posts Auto Scroll OFF allows you to manually control the browsing of chat posts Color Select allows you to pick a font color for your posts Text Size changes the font size of your posts View Chat Session allows you to view posts you have missed if you log in late 15 12 10 2010 Close Chat Session cancerChat PixelPusher Test Room adina_r kmacgregor See you next time adina_r ginaj 30 tester steven adina_r
4. Accept to continue with login 3 If you do not agree with the Terms of Use please click Decline If you any questions or concerns please contact us at 1 800 663 3333 extension 4965 or 4966 or email info Cancerchatcanada ca ca You cannot proceed with logging in if you do not agree with the Terms of Use 11 12 10 2010 User Welcome Page About Us By Province Support Profile gt John Smith Welcome Resources For Health Professionals Here are your active chat groups and the facilitators and members Group Title Lorem ipsum dolor sit amet consectetur adipiscing elit Nunc cursus aliquam sem tincidunt placerat leo ornare at Ut sem purus iaculis nec dapibus eu dapibus at leo Mauris lacinia aliquet mollis Fusce et neque turpis Etiam in enim ligula Nam et purus et tortor ultrices ullamcorper Chat Schedule June 12 2010 7 00pm July 20 2010 7 00pm August 14 2010 7 00pm September 28 2010 7 00pm p Download Transcript gt Download Transcript p Download Transcript Group Members a sa Gina J j John Smith E John Smith g Add View Note Add View Note Add View Note E John Smith Ej John Smith E John Smith g Add View Note g Add View Note Add View Note Your Chat Groups 1 You can browse your chat groups Join Weekly Chat 2 Join weekly chat Upload Chat Avatar 3 Upload Chat Avatar DISCUSSION Forum 4 Posta note on the discussion forum Update Registration Form 5 You c
5. Bye Bubble View ON OFF 7 E Ei adina_r B mike_ E E fa t Auto Scroll ON OFF adina_r P Colour Select T Text Size View Chat Session R Shut Down Chat Room F EJ Close Chat Click on the Close Chat button on the bottom right corner of the chat room This will end you chat session and take you back to the Welcome Page where you can browse another page or log out 16 12 10 2010 Discussion Board Forum Bulletin Board A discussion board may also be called a message board or bulletin board or forum A discussion board is an application that allows the posting replying and reading of messages Cancerchatcanada ca uses this technology to provide an easy way for members to interact and support one another when they are not in their group chat Online facilitators are not actively part of the bulletin board 1 Once a member logs in he or she can access the discussion board on the left navigation panel or the header tab Chat NQiscussion Board Z Logout JoinourMailingList ContactUs Text Size a A B f cancerchat CANADA Professionally led online support for Canadians affected by cancer About Us By Province Resources Health Professionals Chat Your Chat Groups Welcome adina_r Select Chat Avatar Here are your active chat groups and the facilitators and members 4 Discussion Forum Your Active Chat Groups Update Registration Form A group member can view their group forum Same n
6. groups please contact the online support group team at info Cancerchatcanada ca ca Thank you cancerchat CANADA 12 10 2010 About Cancerchatcanada ca ca Cancerchatcanada ca is operated from the British Columbia Cancer Agency in Vancouver British Columbia The program director is Joanne Stephen Ph D Dr Stephen is a leading researcher in online psychosocial support for people affected by cancer she is also a founding member and the current chair of the National Alliance for Psychosocial Care Online NAPSCO Cancerchatcanad ca is an innovative engaging and user friendly website with that includes video secure participant registration resources to help you cope with cancer and integrated chat groups for support Registration For Chat Groups Video cancerchat CANADA ContactlJc Renister Inin nur Mailinnlist TextSi7eaaA f Professionally led online support for Canadians affected by cancer CancerChatCanada Register on our secure website for upcoming grouns Click here mnesources for patient Health Professionals caregivers E Online Support aKes ole process of car ng _ pai 5 OUr Spouse easier Find out more about online support The National Alliance for Psychosocial Support and Care is looking for professional psychosocial oncology counsellors to facilitate online groups If you think you got what it take or know somebody who does click here to learn how Join our emai
7. 19 12 10 2010 5 Creating a new post on a topic This will allow you to post something on a topic not discussed yet After your post other group members may comment and hence creating thread for the discussion 5 1Go the Forum main page gt Board index lt Canadian Caregivers Sluser Control Panel 0 new messages View your posts CiFAQ ER Members Logout Canadian Caregivers Mark topics read 4 topics REPLIES LAST POST E Resuming Your Online Group by heatherr by kmacgqregor 12 Oct 2010 21 58 19 Nov 2010 19 00 E November 10 2010 Caregivers Chat a by heatherr a by heatherr 09 Nov 2010 19 32 15 Nov 2010 16 2 E Chat Room Improvements by heatherr by kmacgregor 20 Oct 2010 20 11 22 Oct 2010 14 28 Celebrating our new home by heatherr G by heatherr 21 Oct 2010 22 20 21 Oct 2010 22 20 Display topics from previous al Topics v Sort by Post time v Descending I Go 5 2 Click the NEWTOPIC icon 5 3 The new topic screen will appear where you can write your post related to that topic On the subject line write your topic name 5 4 You can Preview and format your post before posting 5 5Click Submit to share your new post Note If you have any questions about accessing the discussion board please contact Adina or Kate at 1800 663 3333 ext 4965 or 4955 20 12 10 2010 Logging out When you are done with your session you can choose to Logout of the system
8. 2 20 21 Oct 2010 22 20 Display topics from previous All Topics Sort by Post time Descending Go 3 Reading a post 3 1 To read the content of topic folder click on the Topic Name to read the posts The individual messages from a group member are called posts 3 2 Posts are in chronological order from the oldest top to the newest bottom Board index lt Canadian Caregivers EElUser Control Panel 0 new messages View your posts To DIC x y T Celebrating our new home POSTREPLY i Q Search this topic Celebrating our new home Oby heatherr 21 Oct 2010 22 20 Post warm hello to everyone have now had my computer upgraded to Internet Explorer 8 3 3 At the bottom on the right there is an indicator for pages if there are 2 pages or beyond click on the number to view the page you want 18 12 10 2010 4 Replying to a post 4 1 When you reply to a post or comment click the POSTREPLY button 4 2 The message screen or post creation screen will appear Board index Canadian Caregivers EluUser Control Panel 0 new messages View your posts Resuming Your Online Group POST A REPLY Subject Re Resuming Your Online Group e i u ouste code tst tist 11 ame uR Normal w _ Font colour 4 4 Write your message in the text box and click Preview to view it click Save to save your draft to post later and click Submit to share your post on the board
9. ame as their chat platform when they log in For example a caregiver will see the Canadian Caregivers forum You can view the different Topics already discussed in the forum and number of Posts and the date posted O Board index Maluser Control Panel 0 new messages View your posts CIFAQ F Members Logout TH ie corranth 10 Hau O70 33 29 aet wigi wag 170 New It s currently 19 Nov 2010 22 33 Last visit was 19 Now kw ee View unanswered posts View unread posts View new posts View active topics ON FORUM TOPICS LAST POST Ne Clinical Supervision J No posts Canadian Caregivers by heatherr a SS 7 19 Nov 2010 19 00 Prairies NWT No posts 17 12 10 2010 2 Click on your Forum to view the Topic Folders posted The topics of discussion will appear in the window below Board index lt Canadian Caregivers f2lUser Control Panel 0 new messages View your posts Fao EB Members Logout Canadian Caregivers NEWTOPICG Q Search this forum Mark topics read 4 topics TOPICS REPLIES VIEWS LAST POST E Resuming Your Online Group bt by heatherr a by kmacgregor 12 Oct 2010 21 58 illa 19 Nov 2010 19 00 6 E November 10 2010 Caregivers Chat by heatherr a by heatherr 09 Nov 2010 19 32 15 Nov 2010 16 2 6 Chat Room Improvements by heatherr a by kmacqregor e 20 Oct 2010 20 11 22 Oct 2010 14 28 en O U U T Celebrating our new home by heatherr a by heatherr 21 Oct 2010 2
10. an also update your profile by updating the registration form The browser on the left hand side allows you to modify your profile and manage your groups You can also use it to navigate to the bulletin board or discussion forum 12 12 10 2010 Join Chat Chat gt Your Chat Groups CPCK On P i Select aia Welcome adina_ rr Select Chat Avatar Here are your active chat groups and the facilitators and members Chat o Avatar to Discussion Forum upload a Your Active Chat Groups avatar Jeet a aCilitators Click on the Join Join Chat Chat button to join We are hosting this chat for admin staff and facilitators to test out the chat window tool in an active chat advance of launch this week Please sign in and use the various emoticons and functions Change your avatar by clicking on the Avatar button on the side navigation on the left Chat Schedule pse D Oct 5 10 45am 1 30pm View Transcript Cli ck on Vi w Oct 6 10 00am 6 00pm P View Transcript Transcripts to read previous chats Oct 7 9 00am 11 00pm gt View Transcript ta kmacgregor 9 adina_r Q ginaj A dharmapa ay joannes a test222 ry heather_r amp admin Group members chat avatar listed with username 13 12 10 2010 Chat Room Features cancerChat PixelPusher Test Room adina_r o kmacgregor ogged in adina r roup S lt embers are adina_r gina ighlighted D mike_l tester adina_r I love it
11. cancerChat CANADA Professionally led online support groups for Canadians affected by cancer User s Manual Version 1 0 December 2010 Cancerchatcanada ca 12 10 2010 Table of Contents Introduction About CancerChatCanada ca Online Support Groups CancerChatCanada ca Disclaimer Registering for an Online Support Group Getting Enrolled First Time Logging In Terms of Use User Welcome Page Join Chat Chat Room Features Close Chat Session Discussion Board Features Logging Out Glossary of Terms and Acronyms Emoticons IN IRIRIG B le G EO NIN I I Ino I 12 10 2010 Introduction The purpose of this manual is to help you navigate through the Cancerchatcanada ca ca website and become familiar with logging in updating your profile information and joining a chat The website also includes a discussion board and here we present a brief introduction to the main features of the bulletin board This manual includes Browsing the homepage Registering for online support groups Logging in Requesting membership to a group Participating in a group Posting a new topic Replying to a message Logging out Please read through this manual before participating in an online group the simple instructions pictures and notes were written to make the group experience easier and more comfortable right from the start lf you have any questions about the program the registration and assessment process or your
12. ding of messages Cancerchatcanada ca uses this technology to provide an easy way for members to interact and support one another Online facilitators are not actively part of the bulletin board Once a member logs in a page containing the discussion board topics opens This is where they can post topics or reply to topics that have been posted To read a topic simply click the title of the topic and you will be taken to a page that shows the entire discussion for that topic Chat Room A chat room is a Web site part of a Web site or part of an online service such as CCC that provides a venue for members to communicate in real time synchronous Inside the chat room generally there is a list of the people currently online who also are alerted that another person has entered the chat room To chat users type a message into a text box The message is almost immediately visible in the larger communal message area and other users respond based on membership in an online support group A practice where users can enter chat rooms and read messages without sending any A single message within a Bulletin Board topic Topic A topic is a conversation within a forum Good etiquette is to only post related responses to a topic If you have something new to discuss start a new topic What are the abbreviations and acronyms see others using Acronyms and abbreviations are often used to speed up typing You can also use symbols to expre
13. irst diagnosed with cancer When did you or your family member or friend last month year raceive active surgery chemotherapy or radiation treatment for cancer 3 Please tell us Where have you or your family member or friend with cancer received treatment What is your work status select one 4 Are you currently seeing a therapist or attending a professionallyted online support group related to this cancer diagnosis E Yes e No Please tell us why you think an online support group would work well for you Check all that apply here are no cancer support groups where live 4 Click all the An online support group would be more convenient reasons that ml would be more comfortable writing than talking about cancer issues has prompted TT My physical condition limits my ability to be in a face to face support group you to join an I jother please specify online support Submit iii 5 Click on Submit An online support group would be more private 12 10 2010 Getting Enrolled After completing the online registration form an enrollment coordinator will telephone you or you will receive an email with the dates of upcoming groups Once we have done a brief assessment to determine whether an online group is the best support for you we ask you to complete an online questionnaire as part of our ongoing research program this takes approximately 10 minutes and
14. l list Receive newsletters What s New July 12 2010 Cancerchatcanada s Caregivers Groups Read about Read More gt 12 10 2010 Anyone who comes to Cancerchatcanada ca can browse our Support Page You do not need to register in order to view its contents Please use this folder to learn more about About Registration Online Support Information on Facilitators Young Women s Study 1 Go to http Cancerchatcanada ca ca 2 On the webpage click on Support Contactlls 1 Renister lain our Mailina list TextSi7eadA B f cancerChat e Professionally led online support for Canadians affected by cancer About Us By Province Resources Health Professionals About Registration Online Support Facilitators Ca nce rC aridor na da Find out more about online support The National Alliance for Psychosocial Support and Care is looking for professional psychosocial oncology counsellors to facilitate online groups If Register on our secure website for you think you got what it take or know somebody who does click here to learn upcoming groups gij Click here Join our email list What s New July 12 2010 Cancerchatcanada s Caregivers Groups Read about Read More gt 12 10 2010 Online Support Groups Cancerchatcanada ca ca support groups are available to Canadians who have been diagnosed with cancer and their family or friends who are caring for them there is no cost involved e A professiona
15. l psychosocial oncology counselor facilitates each chat e Groups have 6 8 members and meet weekly for 10 12 weeks e The online chats are hosted on a password protected website and only members of your group have a password to log in and join the discussion e Each session is 90 minutes Group discussions are focused around common experiences or concerns and questions e Members are encouraged to speak openly and to support each other The online groups are structured to provide emotional support and a place to safely discuss personal topics Some groups use a manual designed for cancer survivors and weekly topics help to generate discussion In general chat rooms are not the best place to learn about specific cancer related treatment issues We have provided a resource page to learn more about cancer care and treatment Please visit our group information page or fill out an online registration form to find the right group for you or call us toll free at 1 800 663 3333 extension 4965 or 4966 or email info Cancerchatcanada ca ca Cancerchatcanada ca Disclaimer Cancerchatcanada ca ca online groups and information posted on discussion boards is not intended as therapy and should not be considered as a replacement to any other form of psychological or psychiatric treatment Cancerchatcanada ca does not provide specific medical advice and urges users to consult with a qualified physician for diagnosis and for answers to their personal que
16. ly led online support for Canadians affected by cancer CANADA Resources Heaith Professionals About Us By Province Login 1 To Log in enter your Username and Log in Password B ecis i A passant Click on Forgot Password if you have forgotten your ones 4e username or password to E request to have your username emailed to you and reset your password Username 2 Click Submit Password Not registered Register here Home Privacy Policy Terms of Use Contact Us Partners Publications Copyright C2010 Provincial Health Services Authority All nghts reserved 10 12 10 2010 Terms of Use Login Register Join our Mailing List Contact Us Text Size a A g E cancerChat Professionally led online support for Canadians affected by cancer CANADA Health Professionals About Us By Province Resources Login Terms of Use Introduction Disclaimer Medical information Scroll up Web portal privacy onan and down to read Introduction Canc erChatCanada is located within the British Columbia Cancer Agency and is funded in part by the Canadian Partnership against Cancer CPAC and the Canadian Breast Cancer Research Foundation CBCF The program w Home Privacy Policy Terms of Use Contact Us Partners Publications Copyright C2010 Provincial Health Services Authority All rights reserved 1 You can also scroll up and down the Terms of Use and Print it for your records 2 Click
17. once completed your enrollment coordinator provides you with an email and instructions for logging in to your group chat PLEASE NOTE All profile information and requests for membership are reviewed by the Cancerchatcanada ca ca enrolment coordinator during the assessment process and only participants who have been verified as Canadian cancer patients or family or friends of a Canadian cancer patient are admitted into groups This verification process Is part of our safety protocol that assures you are given a safe and comfortable place in which to gain support Upgrade your Browser The chat platform on Cancerchatcanada ca works best with the Internet browsers Microsoft Explorer 7 and 8 or Firefox Listed below are the links to several browsers you can download to upgrade yours Internet Explorer http www microsoft com windows internet explorer detault aspx Firefox http Awww mozilla com 12 10 2010 First time Logging in Once this step is complete your account will be activated by our Online Administrator Activation by our internal administrator has been added for your safety via this initial screening we are able to stop many fake accounts spam accounts robots and solicitations that may have otherwise disrupted your Support group experience Once your account has been activated you will be able to log in w oO Text Size a A B my Login Register Join our Mailing List cancerchat Professional
18. ss emotions Select some from the menu as you type 22 12 10 2010 The following list provides some of the shorthand used with online chat AFK Away from keyboard BBS Be back soon shortly BRB Be right back BIW By the way CYA See ya FYI For your information IMHO In my humble opinion LOL Laughing out loud LTNS Long time no see LTNT Long time no talk NBD No big deal OIC Oh see ROFL Rolling on the floor laughing THX Thanks WTG Way to go Some abbreviations specific to the chats some short forms have become fairly standard when talking with others who are familiar with breast cancer You ll often see these shorter versions e chemo chemotherapy DCIS ductal carcinoma in situ dx diagnosis meds medications medicines mets metastasis metastases rads radiation therapy tx treatment Emoticons Description S fon e hedre Pasme fo Poneys m pros fa a mes o me KE 8 e Neuial 9 We mows Oo ee 23
19. stions Individuals should consult their health care provider psychologist or counselor before starting an online group Even though all or part of the web portal may be certified under the Health on the Net Code or any 12 10 2010 other similar program Cancerchatcanada ca ca accepts no responsibility or other liability to obtain or maintain this type of certification We do not assume any liability in this way even if provisions to the contrary exist in such codes or certification programs Registering for Online Support Group Registering to the Online Support Group puts you on a list of potential participants Fill out the form to the best of your ability The important steps are highlighted in red cancerchat CANADA About Us Professionally led online support for Canadians affected by cancer Support Resources Health Professionals By Province 1 Fill out an online e registration form and create an account by gt cie lt gassuone choosing a username and password 2 Fill out some basic information like Email address Name Address and Telephone Number CancerChatCanada Online Participant Registration Form Complete the following information if you are interested in signing up for an online support group with CancerChatCanada The information we collect on this form is transmitted via a secure Internet connection and is only used for the purpose of enrolling you in an online support group
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