iDoc Clinical Manual
Contents
1. NORTH Network USER MANUAL FOR THE ADCOM iDOC Telemedicine Cart iIDOC Interactive Doctor on Call ATTENTION The original assembly of the DOC cart meets CSA medical approval If you plug additional items into the integrated power supply the CSA approval will be void If you require assistance please contact the NORTH Network Support Centre at 1 866 480 2255 or support northnetwork com Prepared by Ellisha Boudreau Telehealth Technician Edited by A Nickoloff Manager Service Development amp Training D Allard Manager Technical Operations July 8 2004 Version 1 0 DOC User Manual Aug 4 2004 v1 0 Page 1 of 22 Table of Contents CHAPTER 1 GENERAL SYSTEM INFORMATION asses esec sese eee 3 Using The Remote COnmtrol T 4 Turning the DOC System ON amp OFF sss sese seene eee eee nenne 7 Placing a Vid o C aN l T 8 Placing a Call from the Address Book sss sss esse see seene enen 8 Ending a VIGGO Cal ives cents iss ated eens a a AE 9 Nol MmMe COME ON D 9 Camera Controls aaa Ra ERE 9 Near End Cam l assan a a a a 9 Far End Came arnan a 9 Pan and N pT 1 TT 10 ZOOM TTT 10 Camera Presets SU rin case cic es shea cada eee ose ees cece cia eee eee siete 10 Camera Presets Accessing sss esse s cesse eee enen 11 Camera Presets Deleting css sss sss ccs ese esen 11 TT e sac iasr ec scectnetce tee secs pes a ak euseaeencneeaeneeeee 11 PICtUFE IN P IGtGNe PUP sce cprere ect ited cushy atte elo east eed AE a2. Camera Presets Accessing YOUR CAMERA The camera icon must be facing you Select numbers 0 9 on the remote control The camera will automatically move to the pre programmed position FAR END CAMERA The camera icon must be pointing away from you The camera will automatically move to the pre programmed position Camera Presets Deleting Camera presets will remain until they are either changed or deleted 1 Press the PRESET button on your remote 2 Press the number sign on your remote The camera preset is deleted You cannot delete presets one at a time you can only delete them all at once Snapshots TAKING SENDING A SNAPSHOT IMAGE 1 Obtain the image that you want to take as a snapshot You can take snapshots from the main camera image or from any peripheral device 2 Press the SNAP button once on the remote control The Near End image will come up on the screen 3 Adjust the camera s position by using the DIRECTIONAL buttons and the ZOOM button DOC User Manual Aug 4 2004 v1 0 Page 11 of 22 4 Once you are ready to take the snapshot press the SNAP button again and the snapshot will be sent 5 Togo back to the live video press the NEAR button on the remote control RECEIVING SNAPSHOTS When you receive a snapshot it will appear in the main window To go back to live video press the NEAR button on the remote control What You Will See If You Have 1 MONITOR The snapshot image appear
3. LCD monitor ON CAMERA ON OFF 1 Locate the I O switch at the back of the camera on the right hand side 2 Position the switch to to turn the camera ON and Oto P 2 S turn the camera OFF wba f OFF 1 Locate the I O switch at the back of the monitor on the amp e gt bottom right hand corner 2 Position the switch to to turn the monitor ON and O G s S to turn the monitor OFF Lia ad The system requires approximately 1 minute to completely turn ON During this time the camera will move through its testing sequence When the system has completely turned ON the main menu screen will appear on the monitor iDOC User Manual Aug 4 2004 v1 0 Page 7 of 22 To ensure that the unit has been connected properly to the network a green up arrow for each network connection will appear on the screen Note If any of the network connections have not been made a red down arrow will appear Once all network connections have been made the network information will disappear from the screen and the system will be ready for use Placing a Video Call The NORTH Network technical team will enter the IP addresses for all NORTH Network sites into your address book when your site is up and running They will also make address changes and updates as necessary Placing a Call from the Address Book 1 Using the red DIRECTIONAL buttons scroll to Address Book on the Main Menu and press the SELECT button Alternat
4. Press the NEAR button once on the remote control Using the DIRECTIONAL button scroll to the VCR icon and press the SELECT button 5 Press PLAY on the VCR The image from the VCR will now appear on the monitor at the Far End site What You Will See If You Have 1 MONITOR The Far End image will take up most of your screen and you will see the image from the VCR in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far End image on one monitor and the image from the VCR on the other Document Camera CONNECTING THE DOCUMENT CAMERA 1 On the back left hand side of the DOC you will find an S Video connection labeled Ext 2 Connect one end of the S Video cable into the Ext port 3 Connect the other end of the S Video cable into the Document Camera input labeled S VIDEO OUTPUT on the back of the Document Camera ACCESSING THE DOCUMENT CAMERA 1 Turn the document camera ON iDOC User Manual Aug 4 2004 v1 0 Page 15 of 22 2 Press CAMERA button on the remote control Using the DIRECTIONAL buttons scroll to the document camera icon and press the ps SELECT button rwa 3 Press the button that corresponds with the Ext label on the right side of the iDOC system switcher The Far End can now see what s on your document camera Press this button to view the document camera What You Will See If You Have 1 MONITOR The Far End image will take u
5. projector to the back of the camera Unplug this cable SmartSteth Turn your computer ON 2 Push AUX on the switcher Press this button to view the computer desktop 3 Press the CAMERA button on the remote control and choose the second video source document camera 4 Log on to your computer 5 Two icons will appear on your monitor Ed El Patient Steth 6 Follow instructions on your SmartSteth Quick Reference Guides to begin the software and to share heart and lung sounds iDOC User Manual Aug 4 2004 v1 0 Page 20 of 22 What You Will See If You Have 1 MONITOR The image from the SmartSteth will take up most of your screen and you will see the Far End image in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far End image on one monitor and the laptop image on the other DOC User Manual Aug 4 2004 v1 0 Page 21 of 22 CHAPTER 3 TROUBLESHOOTING PROBLEM POTENTIAL SOLUTION Monitors are black The system may be in standby mode Pick up the touch sensitive remote control The Main Menu screen should appear on the main monitor The monitors may be turned off Locate the POWER button s on the monitor s and turn it them on Remote control and the Locate the power switches on both the codec and monitor refer to monitor s both appear to be the section in Chapter 1 Turning the iDoc system on and off without power The system must go through a start up
6. A 12 USING s Lela 13 CHAPTER 2 OPTIONAL PERIPHERALS css ss sese eee eee 14 NOR TT 14 D c MEN eT TT 15 Patient C ana anaa sH SHO H aaea aaa deat aaa H NOR aav 16 Ch COC HH 17 EF To 0 Penne te ergo meni ent T 17 USING a eo CT 19 SOFIA LG EM econ eceere cas cr E te launcuaume eva netlarcsunmnaohasedaaudeneects 20 CHAPTER 3 TROUBLESHOOTING sese sees ee eee eee 22 DOC User Manual Aug 4 2004 v1 0 Page 2 of 22 CHAPTER 1 GENERAL SYSTEM INFORMATION 4 wide angle camera lt A monitor movable microphone YN switcher lockable drawers od Sl UPS iDOC User Manual Aug 4 2004 v1 0 Page 3 of 22 Using The Remote Control The remote control works very much like a television remote control The remote control is used to move the camera right and left pan up and down tilt Zoom in and out adjust the volume and make video calls There are two sensors located on the back of the remote control When you place the remote control down on the table the image that you see on your monitor may change To keep the image the same lay the remote control on its side when not in use The word Far refers to the site s that you are connecting to over the iDOC This is commonly called the Remote Site The word Near refers to the site at which you re located This is also commonly called the Local Site DOC User Manual Aug 4 2004 v1 0 Page 4 of 22 REMOTE CONTROL sae te S Cal
7. Delete Button The delete button allows you to delete letters or numbers when entering text 11 Graphics Button The graphics button starts and stops sending content to far sites when using the Visual Concert FX device select PowerPoint presentations 12 Call Hang Up Button The call nang up button allows you to place or end a call 13 Directory Button The directory button opens the address book to make a call or work with an entry 14 Back Button The back button returns you to the previous screen 15 Far Near Button The far near button allows you to toggle between controlling the near site and far site cameras 16 Picture in Picture PIP Button This button allows you to show or hide the Picture in Picture PIP DOC User Manual Aug 4 2004 v1 0 Page 6 of 22 17 Preset Button The preset button allows you to store camera positions when followed by a number or delete all stored camera positions 18 Dot Button The dot button allows you to manually enter a period in an IP address 19 Number Buttons The number buttons allow you to enter in numbers or move the camera to a stored preset 20 Help Button The help button allows you to access online help access the Network Status screen if you are in a call 21 Select Button Use the directional buttons to locate what you want to do then press the select button to choose it Turning the iDOC System ON amp OFF To operate the iDOC system you have to turn both the camera and
8. P icon Repeat the above steps to return the views back to the original setting Using Headphones To be determined iDOC User Manual Aug 4 2004 v1 0 Page 13 of 22 CHAPTER 2 OPTIONAL PERIPHERALS VCR The videocassette recorder VCR can be used to play a tape as well as to record a Telehealth session CONNECTING THE VCR To setup the VCR to either play a tape or record a session 1 Locate the yellow VCR cables at the back of the iDOC system 2 Insert the cables labeled RECORD into the Line In of the VCR 3 Insert the cables labeled PLAY into the Line Out of the VCR RECORD A TELEHEALTH SESSION Complete the following steps to record a Telehealth session 1 Turn the VCR ON 2 Insert the tape into the VCR 3 Press the input selector button until it displays LINE 1 4 Press the RECORD button on the VCR Note You will be recording whatever you have on your monitor The tape will also record the sounds from both the far end site and near end site PLAY A TAPE DURING A TELEHEALTH SESSION 1 Turn the VCR ON 2 Insert the tape into the VCR iDOC User Manual Aug 4 2004 v1 0 Page 14 of 22 3 Select Line 1 or Line 2 on VCR input selector depending on where the cables are connected Generally when you connect your VCR cables to the back of the VCR you are using Line 1 Some VCRs have secondary connections in the front When you plug the VCR connections in the front you are generally using Line 2 4
9. button to view the ENT scope What you will see if you have 1 MONITOR The Far End image will take up most of your screen and you will see the image from the ENT scope in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far end image on one monitor and the image from the ENT scope on the other Laptop CONNECTING AND ACCESSING THE LAPTOP You can connect your laptop to the iIDOC system using a new device called Visual Concert This device allows you to broadcast what is on your laptop to all participants in the Telehealth session Use the following steps to do this iDOC User Manual Aug 4 2004 v1 0 Page 17 of 22 1 Turn the laptop ON 2 Open the files you want to broadcast from your laptop 3 Locate the Visual Concert on the bottom shelf of the iIDOC Stop button Play button 4 Locate the cables coming out of the Visual Concert and connect the cables to the appropriate spot on your laptop Connect this cable into the network port of your laptop S optional Connect this cable into the audio port of your laptop Connect this cable into the VGA port of your laptop 5 Press the PLAY button on the Visual Concert What You Will See If You Have 1 MONITOR The image from the laptop will take up most of your screen and you will see the Far End image in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far End image on one monitor an
10. d site allows you to Pan and Tilt To move the camera to the left right up and down use the red DIRECTIONAL buttons on the remote control To zoom in or out press the ZOOM buttons found below the red arrow keys Press the Ybutton to get a close up of an image Press the lbutton to get a far away view of an image Camera Presets Storing It is suggested that all camera presets be done before starting a videoconference A total of 10 presets are available YOUR CAMERA The camera icon in the top right corner should be pointing towards you If not press the NEAR button Frame the individual s or objects using the ZOOM button and DIRECTIONAL buttons FAR END CAMERA The camera icon in the top right corner should be pointing away from you If not press the FAR button Frame the individual s or objects using the ZOOM button and DIRECTIONAL buttons DOC User Manual Aug 4 2004 v1 0 Page 10 of 22 To set your presets use the following steps 1 Press the PRESET button on the remote 2 Press the number that you want to assign the preset set to 3 The screen will display a message saying Preset no stored where no is the number you assigned 4 Test your preset by moving your camera to a different view then press the number you assigned to the preset The camera should move to the pre programmed position Note If you physically move the iDOC system the presets may need to be reset
11. d the laptop image on the other 6 When you want to stop broadcasting your content press the STOP button on the Visual Concert RETURNING TO THE MAIN CAMERA 1 Make sure the iDOC system is in near mode then press the CAMERA button once iDOC User Manual Aug 4 2004 v1 0 Page 18 of 22 2 Some icons will appear at the bottom of the monitor 3 Use the red DIRECTIONAL buttons on the remote control to select the main camera icon Using a Projector You can use a projector to show your content on a large screen SETTING UP YOUR PROJECTOR TO SHARE CONTENT WITH A LARGE AUDIENCE 1 You must first remove the yellow video cable from the main video source at the back of the camera This is located on the right hand side at the back of the camera 3 You now need to have a video cable that is the appropriate length 4 Plug this end of the cable into the back of the camera 5 Now plug the other end of the video cable into the Video In input 1 of your projector Note Your projector may look different from this If it does consult your documentation for your projector to find the Video In input for your projector iDOC User Manual Aug 4 2004 v1 0 Page 19 of 22 6 Turn the projector ON 7 Make sure the projector is set to project from Video Source 1 8 You may need to focus your picture DISMANTLING YOUR PROJECTOR AND PLUGGING THE CABLES BACK IN TO THE CAMERA 1 Unplug the cable that goes from the
12. d time 3 Ifthe DISCONNECT VIDEO CALL window is not highlighted use the red DIRECTIONAL buttons to scroll to highlight DISCONNECT VIDEO CALL and press the SELECT button or the CALL HANG UP button on the remote control Volume Control Volume To increase or decrease the volume use the VOLUME button on the db of remote control under the DIRECTIONAL buttons 3 Mute To mute the sound that you are transmitting click the MUTE button on the remote below the VOLUME button Alternatively you can press the mute button on the microphone When the button is red you are muted Mute button turns red when the system is muted Camera Controls You can control both your camera Near End and the camera at the Far End Near End Camera To adjust your camera press the NEAR button on the remote control once gt The camera icon found in the top right hand corner of the ff television monitor will point towards you gt Ifthe camera is already facing you pressing the NEAR button temporarily displays other icons Far End Camera _ To control the far end camera press the FAR button on the remote control once DOC User Manual Aug 4 2004 v1 0 Page 9 of 22 gt The camera icon in the top right hand corner of the monitor will point away from you gt Ifthe camera icon is already pointing away from you pressing the FAR button temporarily displays other icons Note You can only have Far End Camera control if the Far En
13. ively you can press the DIRECTORY button on the remote control and that will bring you right to the address screen POLYCOM Tatas T Address Book Speed Dial A My IP 10 224 50 149 GW Ext 4168509953 2 The Address Book screen appears Scroll to the site you want to call and press the green CALL HANG UP button on the remote control 3 The far site will appear on your monitor within 75 seconds Alternatively you can scroll to Speed Dial on the Main Menu and press SELECT button The 6 most recent video calls made will appear in the Speed Dial list If the site you want to call appears as 1 of the 6 entries in the Speed Dial List scroll to that site and press the green CALL HANG UP button on the remote control The far site will appear on your monitor within 75 seconds iDOC User Manual Aug 4 2004 v1 0 Page 8 of 22 If the site you want to call does not appear as 1 of the 6 entries in the Speed Dial List scroll and select the ADDRESS BOOK found in the bottom left hand corner of the screen As the system tries to make a connection both the near and far sites hear the systems ring The ring is similar to that of a telephone A green lottery ball in the bottom left hand corner of the screen will confirm the connection Ending a Video Call 1 Press the green CALL HANG UP button on the remote control 2 The DISCONNECT VIDEO CALL window should be highlighted If so press the CALL HANG UP button a secon
14. l hang up button 42 A55 Directory button 13 1 Snap button a 2 Directional buttons PN Ga Select button 21 G 3 Home button fi Back button 4 Volume button Ai daas q f a Zoom button lt S Far Near buttons 15 Mute button Near Be oie Picture in Picture PIP button 16 7 Auto button A yi eget neybuard Delale Dae Preset button 47 Camera button L 9 Keyboard button AE Dot button 48 19 Delete button vss eo Number buttons 49 3 ET T a 41 Graphics button E 4 Help button Gril phics Help DOC User Manual Aug 4 2004 v1 0 Page 5 of 22 The Remote Control Buttons Explained 1 Snap Button The snap button allows you to preview and send still images to the far site 2 Directional Buttons The directional buttons allow you to adjust the camera and navigate through menus 3 Home Button The home button returns you to the main home screen 4 Volume Button The volume button allows you to increase or decrease the sound you hear from the far sites 5 Zoom Button The zoom button allows you to zoom the camera image in or out 6 Mute Button The mute button mutes the sound you re sending to the far sites 7 Auto Button The auto button turns automatic camera tracking on or off 8 Camera Button The camera button allows you to select a camera or other video source 9 Keyboard Button The keyboard button allows you to display the on screen keyboard for text input 10
15. p most of your screen and you will see the image from the Document Camera in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far End image on one monitor and the image from the document camera on the other Patient Camera ACCESSING THE PATIENT CAMERA 1 Turn the patient camera ON 2 Press the CAMERA button on the remote control Using the DIRECTIONAL buttons scroll to the document camera icon and press the SELECT button on the remote control Note Although the icon represents a document camera it will allow you to access all peripherals 3 Press the switcher button that corresponds with the Gen Exam Cam label The Far Site can now see the image shown by the patient camera iDOC User Manual Aug 4 2004 v1 0 Page 16 of 22 What you will see if you have 1 MONITOR The far end image will take up most of your screen and you will see the image from the patient exam camera in the bottom right hand corner of the monitor PIP 2 MONITORS You will see the Far End image on one monitor and the image from the patient exam camera on the other ENT Scope ACCESSING THE ENT SCOPE 1 Turn the ENT scope ON 2 Press the CAMERA button on the remote control Using the DIRECTIONAL button scroll to the document camera icon and press the SELECT button 3 Press the button that corresponds to the ENT label The Far End can now see the image shown by the scope Press this
16. process This takes just a moment The system is ready to make and or receive calls once the IP indicators on the Main Menu turn green Should one or more of the indicators remain red turn the iDoc system off Wait approximately ten 10 seconds before turning the system on again You cannot see the other sites Ask the site that cannot be seen to send their image from their main camera Press the NEAR button on the remote control so that the visual icons appear at the bottom of the main monitor Use the left arrow key on the remote control to select the first visual clue on the left You cannot hear the other sites Your volume may be turned down too low Push and hold down the volume increase button on the remote control The far end may have their mute feature on Ask the far site to take themselves off mute The You have a video call This means that the system has been placed in Manual Answer Would you like to answer mode message appears accompanied by ringing To accept the call select the YES option Your system can be on manual answer mode or auto answer mode Please check with your technical support to make sure your system is set up properly for the NORTH Network Remote Control will not respond Make sure the remote control has a direct path to the camera or microphone The remote control will not work if the view between the remote transmitter and the receiver is obstructed Check to ensure bat
17. s in the main window 2 MONITORS The snapshot image appears in the preview monitor Picture in Picture PIP During a call on a single monitor system the PIP displays the camera view at the Near End This helps you to adjust your own image if you need to During a call on a single monitor system if a site shows content such as a slideshow presentation the content appears in the main part of the screen and the PIP changes to show the people at the Far End During a call on a dual monitor system if a site shows content one of the monitors shows the content the other monitor shows the camera view at the Far End and the PIP shows the camera view at the Near End TO TURN THE PIP ON OR OFF DURING A VIDEO CALL Your system should be configured so that the PIP appears whenever you are in L sl a video call e When the PIP is showing press the PIP button to turn it OFF PIP e Ifthe PIP is not showing press the PIP button to turn it ON If you hold the remote in your hand while you turn the PIP off then place the remote down on a table surface the PIP reappears Simply press the PIP button again while the remote is on the table surface and it should disappear or lay the remote down on its side TO SWAP THE VIEWS SHOWN IN THE PIP AND THE MAIN SCREEN 1 Ifthe PIP is not showing press the PIP button to turn it on 2 Press the CAMERA button ist DOC User Manual Aug 4 2004 v1 0 Page 12 of 22 3 Select the Swap PI
18. teries are OK by replacing them with new ones The remote control is powered by three AAA batteries If problem persists contact NORTH Network Support Services 1 866 480 CALL 2255 DOC User Manual Aug 4 2004 v1 0 Page 22 of 22
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