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ADT Select User Manual Ver. 6.28

1. 15 PLACING ACCOUNTS OUT OF SERVICE 17 CEN LEN u 18 VIEW OPEN CLOSE STATUS cccccccscoscceccececcescsccecescesssvcscsececcescssaeceecescessscseceecesnssasceecescescsseceecevsesasceees 18 VIEW ON TEST HISTORY cccceccscoscseccececcescsceceecessescecsececcescssaecescescesssceecescessssaeceecsccesnscecescessesaseaees 19 SYSTEM SPECIFIC INFORMATION csccecccceccecceccecccccceccecescescecceceecscescscescescscsccscescscsscsseecescescecessescuscucs 20 CONTAC 20 UPDATING CONTACT GROUPS itas cms ki a MERE ERI 23 ADDING MODIFYING GROUP LISTS 24 ADDING MODIFYING GROUP LISTS USING ECV 25 DISPATCHINSTRUCTION S 26 MANAGE CALE Iq 28 UPDATING ECY TPPOCEPDIIBBSuu uuu uuu unas suasqastaussksssataspasqappujatsakasskaqasqapsasqtiwasqasqapashukaqsqhqshabasqesukaq 30 ELV ENT TIS TORY T
2. StartNEndstate F All Provinces Status Qut of Service In Service Both service Co Type Installing service Co Range Thru Service Companies Sort By Corporate Account Secondary Sort ka Output PDF Report ka Request Report schedule Report Please see Appendix 2 for an example of the Account Summary Report User Guide Activity by Event Report The Activity by Event Report allows a u ser to generate a report based upon a specific event or range of events For example users may wish to request a report specifically for Timer Test Failures Event 1321 The report would then list all Timer Test Fail events for the specified account s The Activity by Event screen will allow users to specify their own report criteria narrowing the focus by providing detailed field information To identify Event ID s users are encouraged to look in the Zones section of the system In the Zones page the third column contains the Event ID Activity By Event Report Please Enter Criteria For This Report Co Range Thru ANCSZs Dispatch Loc Range Thru All Dispatch Locations service Co Type Installing service Range Thru Service Companies Event D Range Thu All Events Event ID Range 2 Thu 000 Event ID Range 3 00 Event ID Range 4 Start Date amp Time 05 31 2006 00 00 00 e En
3. 31 User Guide GENERAL DISPATCH INSTRUCTIONS 32 MAILING ADDRESS M 34 SC III DILI 35 TEMPORARY SCHEDULES Basa ma E 37 loe Np I TP I E E E E E E E E M M sess 38 Vd AGENCIES eser P 39 SITES SYSIEM DE PAILS tL Tn 2222 222 40 48 DM de 41 T 4 PROCES MNO en 42 P 43 ACCOUNT amp EVENT REPORTS geet ner 45 Account Detail 45 Account Summary 8 46 Activity by Event Report sse 47 Alarm Incident Report sse eene eene se snnenenan trn nnn nn nein eese ss sensns sii eet r nnne eene esses 46 Event 6 LAY 1 eese nnne aine sees sess annees ess s sa 49 Mail Out Report
4. Actual Fire Test Failures x Medical Cancel BA Alarm Bypass CCM Critical Condition x x Medical Dispatch Test Signals Trouble x x Ho Close x x x x Communication Failure Ho Undefined Signals Xl x FA Alarm Open Close Xl x Fire Cancel Operator Action Close Window Output Type PDF Report generates a PDF document which may be viewed or emailed from the Report Inbox Excel Spreadsheet prompts the user to Open or Save a generated Excel report Note The Excel report option requires user to have Microsoft Excel installed on their local PC A sample of the Event History Report in both PDF and Excel formats may be viewed within 5 User Guide Mail Out Report The Mail Out Report gives users most details about the system s that they are looking for and also provides options for more details to add or ignore when generating the report Extra information such as schedule information may also be added to this report Mail Out Report Print For cite Selection Range thru Select All CS Range thru All CSz s site Type Mailing Frequency All Emaiv FAX English Alarm Only Email FA amp X English Open Close English Q C amp Alarm Active Date Range 01 01 1920 ra 01 01 2079 Event Start Date 11 14 2011 00 00 00 e Event End Date 110142011
5. 51 Open Close Occurrence 54 55 CUSTOM REPORT SCHEDULING ssasuuasasssasapassusaspasssusapasssasasusasa apasasas 56 CREATING NEW SCHEDULED REPORT 57 EDITING AN EXISTING SCHEDULED REPORT stc p pe dabas 59 GEOSSARY OF TERM S cc 61 TERMS S CONDITIONS 64 SAMPEL REPOR US tc 71 APPENDIX I ACCOUNT DETAIL REPORT 71 APPENDIX 2 ACCOUNT SUMMARY 72 APPENDIX 3 ACTIVITY BY EVENT REPORT 72 APPENDIX 4 ALARM INCIDENT REPORLIT 73 APPENDIX 5 EVENT HISTORY REPORT PDF Reporrlt 73 APPENDIX 6 MAILOUT REP
6. 28 28 15 ix 1E CA RECTD AUTHD CODE 18 28 11 1 2007 RE RESTORE 08 26 18 i 2237 64 00 0R FRONT 08 25 01 1 iG A 1 AUTH OD CODE 18 24 52 21000 25 24 45 1 Zi0 BA DOOR FRONT 08 17 06 AD53 OUA Answer Blach Lett Msg 07 15 04 Clear OF 14 46 i AA IN Alarm Accessed 7 14 35 1 A ZiO BA DOOR ERONT System S Type SW 2 Page 1 of 2 Installing Calgary Residential Corp Account ADTSELECT DEMO Late Open Early Close Late Clase Priority 5 Additional Info Manual Entry Oper GRP FT GENTURION SECURITY Premise Premise Manual Entry Oper GRP Manual Eniry Oper Priority 5 Additional Info Manual Entry Oper GRP Priority 5 Additional Info Manual Entry Oper ABORT Manual Entry Oper GRP Manual Entry Oper GRP 10 Primary Prav 10 Seaoomdary Sort zona THIS 18 TEST OF F1 THIS 18 TEST ADCITION OF Manual Cer GI Users 5 THIS 18 TEST OF F1 Users s Manual Entry Oper GRP Manual Entry GRP Entry Oper GRP ABORT Ful Clear Manual Entry Oper GRP Manual Entry Oper GRP Manual Entry Oper P User Guide V M EVENT HISTORY REPORT Excel Report date initials Zone Event ID ev comment Description Users User Name Manual Entry Ope
7. T3RARS Currently Open 555 555 5555 0 Mo Currently Closed Ho Has Pending Action tems Currenth Test Modify Out of Service Ho Currently in Collections 0 Pending Changes 0 Action Items Manage View Open Close Status View On Test History Site Information Full account name address and telephone number s 12 User Guide Current Status CURRENT STATUS Status Description Currently in Alarm Status Alarm Activity within 24 aaa Hours Currently Open Currently Closed Has a Pending Action Items Currently On Test Out of Service and Currently in Collections are all fields that will show their status with either a Yes or No to the left in bold Pending Changes and Action Items will indicate the number of these which are outstanding If Currently in Alarm Status Ho Alarm Activity within 24 Hours Currently Open Currently Closed Has Pending Action tems Currently Test Modify any of the status items have either Modify or Manage of Service to the right in blue clicking on the links allows users to lo Currently in Collections view or modify further details in that area At the Pending Changes bottom of these fields hyperlinks for View Open Close Action tems Manage otatus or View on Test History are available to obtain View Open Close Status further details regarding account status One Click Reports These reports produce site specific informati
8. ADT Select ONLINE CUSTOMER SERVICE Welcome to the ADT Select Solution Suite 2 ADT Select User Manual Ver 6 28 User Guide Table of Contents MINIMUM SYSTEM REQUIREMENIS 1 ACCOUNT STATISTICS OVERVIEW ieceeecce csvssesveve TEE PN EE ETE FERES 6 TOTAL SYSTEMS MONITORED cecceeccecceccecceccecccscceccecceccescesccsccescscescescesccsecsscsscuscescescesccssctscuscaseeseens 6 24 HOUR ALARM 6 CURRENTLY IN ALARM STATUS ccccececceccecceccecceccccecceccscescscsccecescscuccsccsceecscsscscescscesceseecescesessetcescesens 6 SYSTEMS CURRENTLY OPEN c ccsceccescceccccecceccecccceccscceccscescssceccscescsscsscscescscescscescescscssescescscesessescesceses 7 SYSTEMS CURRENTLY CLOSED cccccecccececceccecceccscccecceccscscscceccscsscsscsccsccscssceceeccscscssesseecescssessescesceses 7 CURRENTLY OE VEST 7 ISERNIA RR m 7 SYSTEMS WITH PENDING 0000 0000000000
9. Name Phone and City Search by Event History Occurrence This field allows users to search for any accounts that have had events logged In SEARCH BY EVENT HISTORY OCCURRENCE their history over a certain time period Start Date 71 09 2011 Start Time 00020 This search will return all sites with history End Date Tremor IF 1 FC occurring during the selected time frame UEM broken down by the event class specified The event classes consist of all activity alarm activity or operator actions The default start and end dates will always be p the current date and the start and end times will always appear as 00 00 00 and 23 59 59 respectively Dates and times may be modified directly in the field or using the provided calendar clock icons Event Class All Activity Note Ihe date format is always set to be month day year i e MM DD Y YY Y rj User Guide Search by Contact Information This form allows searches for account or a list of accounts which have a specific contact person First Name linked to them SEARCH BY CONTACT INFORMATION Last Name The first 3 fields will accept either a Phone full or partial entry and return Email Address relevant results Partial searches may also be performed using the wildcard search for these Search fields The Email Address amp PIN fields will
10. USER ACCESS 2 MINNIE HOUSE APPENDIX 8 OPEN CLOSE EXCEPTION REPORT 11 15 2011 14 15 36 Open Close Exception Report 1of 2011 01 15 0000 00 to 2D11 11 15 23 59 50 Open Events Close Events Fall to Open Fall to Close Scheduled Scheduled 140978 TEST ACCOUNT 1262017 4080024 100087240 PYRAMID DRUGS 9152011 S40001AM 100170733 DUCK DONALDO MR 9152011 835304M 9162011 05 0 9192011 5601 902302011 10 30 00 1242011 9 22 1102011 1221 D1PM Web Services Support Improving our customers experience is an important priority for ADT The ADT Web Services team is always ready to provide assistance with any questions or concerns you may have regarding ADT Select Please contact the Web Services team directly by phone at 1 888 789 2523 or via email adiselecthelo adt ca Our team is available Monday to Friday from 8 00 18 00 EST and would be happy to assist you
11. 1 4 5 10 04 2011 09 25 28 GRP 96 OP OPEN LSL LOG Manual Entry GRP 10 04 2011 09 25 36 GRP SF CL CLOSE LSL LOG Manual Entry Oper GRP 10 04 2011 09 25 45 GRP 96 OP OPEN LSL LOG Manual Entry GFP 10 04 2011 09 25 59 GRP CL CLOSE LSL LOG Manual Entry Oper GRP 10 04 2011 09 26 05 GRP 96 OP OPEN OG Manual Entry Oper GRP 10 04 2011 09 26 10 97 CL CLOSE LSL LOG Manual Entry GRP 10 04 2011 09 26 58 GRP WC 96 OP OPEN LSL LOG Manual Entry Oper GRP 10 04 2011 09 27 05 GRP 97 CL CLOSE LSL LOG Manual Entry GRP 10 04 2011 09 29 07 GRP 96 LSL LOG Manual Entry Oper GRP 10 04 2011 08 28 18 GRP WC 97 CL CLOSE LSL L OG Manual Entry GRP 10 04 2011 09 41 06 GRP 06 OP OPEN LSL LOG Manual Entry Oper GRP 0004 2011 08 41 15 GRP 97 CL CLOSE LSL L OG Manual Entry Oper GRP APPENDIX 4 ALARM INCIDENT REPORT 1115 2014 14 28 20 Alarm Incident Report UTCTESTO Alt ID Site Name DUCK DONALD MR Address Incidente Incidente Incidente 11 15 2011 5678 MARINA AVE UL Code CALGARY AB T3J3MB Page Coord Early Open 154541830 Date 10 04 2011 08 01 36 Elapsed Date Zone Event ID 10 05 2011 09 05 22 Clear 10 05 2011 09 05 05 OR 15 CA REC D AUTHD CODE 1008 2011 09 08 45 MPT OA NOTIFY PATROL 10 04 2011 09 08 16 4007 04 4nswer Unknown Dey ce 1042011 09 08 03 4053 Mac
12. a specific account or range of accounts uncheck the box next to the field to enter information in Range Site Range ms A A siters Name Range Y _ thru All Names City Range fz Cities Province Range BENE thru All Provinces Service Co Type installing Service Co Range thru All Service Companies used restriction sort fields available for many of the reports All CS2 s 43 ADT User Guide LI a Ln Users should enter all their search criteria and click on the P 9 estFePerf button They will automatically be taken to the report inbox to wait for their report to become available Report Inbox New Previously Viewed and Reports In Progress Description Status Requested Completed Size View Email Delete Delete All Event History Report Pending 11 14 2011 15 12 33 This page will Auto Refresh every 30 seconds Once a report has Completed users will be presented with the options to View Email and or Delete Clicking on View allows users to open the report through their web browser to review its contents Note Viewing reports from the website requires the user to have an active copy of a PDF viewing software Adobe etc installed on their local PC Clicking on Email directs users to a page where they may email the report as an attachment to their registered em
13. 7 VIEW MESSAGES FROM THE CENTRAL STATION 7 MOST RECENTLY ACCESSED ACCOUNTS 8 ONE CLICK REPORTS RRRRRRITT 8 IND ING ACC 4 45 VEI IERI uuu 8 SEARCH BY ACCOUNTINFORMATION 9 SEARCH BY EVENT HISTORY OCCURRENCE 9 SEARCH BY CONTACT INFORMATION 10 MONITORING TOTS EIN tee siasesaabesdavevctieunasetatiseseiseedaavanseceass 10 SITE INFORMATION 12 CORRENT TATUS actos u u uuu GuamasasposapaakhupsaqasqasquukakpaqaqqasqaqssapaphaqasQasqasaisotasskuqasqassakakasqusasqupaskatasqaqaspaqasssapaq 13 13 OTHER SYSTEMS ON THIS SITE 13 PLACING SYSTEMS ON TES 14 ON TEST SPECIFIC ZONES ONLY a erobert
14. Cancel Note New holiday schedules can have a blank entry submitted for the Open Close time If a holiday schedule already exists with valid times and the location will remain closed users must contact ADT directly to have this updated Alternatively users may request to Delete the existing holiday and then return and it again Users who have a closing schedule only may also submit holiday updates with 00 00 as the value for the Open amp Close times 91 User Guide Site Agencies Clicking on Site Agencies will list the responding agencies Police Fire EMS Guard for the site Sorting options can be adjusted using the drop down menu and or the Ascending Descending radio buttons Dispatch Agencies REACH FOR THE SKY INC 5 ZIGGY002 Site 100057185 Agency Name Ascending Descending Agency Name Address City Postal Code Phone 1 Pending FO CALGAR CALGARY 403 296 9177 MD CALGARYT CALGARY 403 296 9177 PO CALGARY CALGARY 403 296 9177 PATROL INTERCON CALGARY To further explore a listed agency users may click on the Agency Name field from the Dispatch Agencies page This will bring up specific Agency information including specific information about the selected agency type Address City and Phone number Home Search Report Service Queue FAQ Site Into Contacts Dispatch Instructions Event History General Dispatch Instructions Mailing Address Agency List Permit List
15. Close Events Page Break Between Accounts Yes Request Report schedule Report The Page Break Between Accounts option can be used to force a page break for each account reporting data on the report A sample of the Open Close Exception Report may be viewed within Appendix 8 AT User Guide Custom Report Scheduling ADT Select offers the ability for users to set up any reports that they produce on a regular basis to be created automatically and distributed via email The scheduling of these reports is extremely flexible to suit their individual needs To schedule reports the user should start by going to the Report menu and selecting the type of report they would like to receive The example below uses the Open Close Occurrence report as the example throughout this section of the manual At the bottom of the initial Report Criteria screen there are two buttons a Request Report button and a Schedule Report button When users select the Schedule Report button it will take them into the Custom Report Maintenance screen Online Customer Service Search Report Open Report service Type Select Option to Apply Filter All CS s start Date amp Time 08 01 2013 0 00 00 End Date amp Time 08 01 2013 23 Page Break Between Accounts Yes Request Report Note We have included an example of a basic scheduled report For any
16. Codes Actual signals or events in MASterMind history Event ID The specific type of translation for a signal There are approximately 10 000 events defined in MASterMind at this time 61 User Guide Hyperlink html link Irregular Open Close All open or close occurrences outside of that accounts schedule Mail Frequencies Mail frequencies are used to determine how often a report is mailed out and what the report details O C Open and close events Operator Actions This is a list of comments and actions our response staff makes on an account Page Break An automatic insertion of page breaks into reports so that each new section of the report would appear on a new printer page PIN Abbreviation of Personal Identification Number This is word or number that 15 used when contacting ADT to verify oneself Priority The lower the priority number assigned to a zone alarm event the higher life value response it is assigned Reporting Codes The number the system transmits to identify the zone s tripped or in trouble Reporting Group They type of signal the zone falls under Reporting Groups are as follows 0 Open Close 1 BA Alarm 2 FA Alarm 3 HU Duress 4 Medical 5 Supervisory 6 Trouble 7 Communication Failure 8 Restore 9 Operation Action A Actual Attack B Actual Fire C COM Critical Condition E No Open F No Close
17. DETAIL REPORT DEDU2 200B T17 38 43 Account Detail Report Inzialling Go to alte Name i Address REACH FOR THE INC 123 ADT TRAINING ST TESTINGTRAINING ACCT Time Zone Daylight avings Yes DST Observed Groce Birest Page 1 of 3 cas 104 002 to ziqyaudz ite intemal Local 555 555 555 Comment 5 764 CALGARY T3RIRS 00000 6 602 FO CALGARY 10 375 MO CALGARY 201024930 BOLES 2005 76856 GECRGE ANDERSON 10054 3325 MIKE LAURIER 4002 1S558 JAMES BAILEY SlKing 3 Alans 12 Months 37 Training Test Accounts Addrszc CALGARY Stale A ACIVE CALGARY AB CALGARY AB Authority Phone Resided Changes 219 234 1234 10 2 kr gular All Changes Bypass 403 659 0296 56 541 2478 30 c neslricted Changes 403 651 5554 codeword 112 Corp 199999 ADTSELECT DEMO Servicing 97 Training Test Accounts Type Phone 1 P 14053911 Phone 2 403 266 1224 403 296 9177 803 261 4000 403 264 1022 Ratation Kev Call Gaye Contact Type albe Dates Extancion Type Ir ant es Date PCLIST Pabscard amp List Y DAISY 06012006010 12079 c PC
18. Process We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to 1 comply with the law or with legal process 2 protect and defend our rights and property 3 protect against misuse or unauthorized use of this Web site or 4 protect the personal safety or property of our users or the public among other things this means that if you provide false information or attempt to pose as someone else information about you may be disclosed as part of any investigation into your actions Access to your personal information If at any time you would like to review update or to correct any personal information we have about you or to ask us to delete that information or to stop further use of that information please let us know by contacting us at the e mail or postal address listed below oecurity of your personal information We maintain physical electronic and procedural safeguards to protect your personal information from unauthorized access use or disclosure We are committed to protecting the security of your personal information Our employees responsibility Our employees are responsible for maintaining the confidentiality of all personal information to which they have access As a condition of employment our employees are required to sign a confidentiality agreement binding them to this responsibility Furthermore we keep our employees informed about our p
19. To edit an existing mailing address simply click on the mailing name hyperlink and update any information currently listed To add a new address click on the Add a New Mailing Address link found below the existing information Any field with a after the line item definition is a mandatory field that cannot be skipped When complete click Save Changes to save the information or Cancel to return to the mailing address listing Mailing Address Maintenance REACH FOR THE SKY INC ZIGGY002 Mailing Mame C Address 1 CC Address 2 CC Attention City State Postal Code kd County Country Copies Save Changes SCHEDULES A system s ADT monitored schedule list is visible after clicking Schedules from the navigation menu By default the schedules will be listed in numerical order Sorting options can be adjusted using the drop down menu and or the Ascending Descending radio buttons Schedules REACH FOR THE SKY INC CS zIGGYOn2 Sites 100057185 Order Schedule Ascending Descending Schedule Type Effective Date Expire Date Comment Pending 1157 2005 Permanent SHOWROOM Change P 05 31 2006 Permanent WAREHOUSE El E mj El Add a New Schedule Once presented with a list of available schedules users may click on the number to view that schedule s details This screen will show any hours monitored by the CMC for the system being viewed If there are no schedules to b
20. View Messages from the Central Station From the Welcome Page users can also access the message centre by clicking the View Messages from the Central Station hyperlink If there is an unacknowledged message from the central station this hyperlink will be highlighted in red and will be marked You have unread Messages from the Central Station Once the message 7 User Guide has been acknowledged the hyperlink changes to blue and the text changes to View Messages from the Central Station These messages will contain information applicable to a ADT Select users such as Holiday Hours notification for the Web oervices team Most Recently Accessed Accounts This field displays the last 10 systems accessed by the user s login To revisit any of the accounts click on the desired CS to be directed to the applicable Site MOST RECENTLY ACCESSED ACCOUNTS Site Name IGG Y002 REACH FOR THE SKY INC G Inf i UTCTESTO1 LARS OWEN BERU Information section UTCTES TO DUCK DONALD One click Reports The Home Page and Site Summary pages include one One Cuick REPORTS click access to some standard reports These reports are referred to as one click reports because users may click 23 Heur Alarm Incident on the report name to run it without entering any selection lt parameters From the Home Page the one click reports will run for all systems a
21. Z Wednesday Z Thursday Friday Saturday Start Time End Time E E Only C Except CERTZN ASIZN KEYSZN F128 test Save Changes Cancel Add Delete After selecting the instruction to be updated users may modify the effective date well as any of the existing comments Once complete simply save the changes and the request is submitted to the data department Users can Add new General Dispatch Instructions from the General Dispatch list page as well as from within a General Dispatch page Adding a General Dispatch instruction when a permanent one exists will automatically require a Start date and End date Once the page has been updated users should click on Save Changes to keep the changes or click on Cancel to leave the page without submitting changes Clicking Delete will prompt the user to either Confirm Delete to accept the selection or Cancel to leave without submitting the request User Guide Mailing Address Selecting this page will show a mailing address for the current account This mailing address will be used by ADT whenever mailing any correspondences not tied to billing information Any billing address changes will need to be brought to the attention of the Accounts Receivable department local sales and service office or National Accounts representative The mailing address only needs to be used if the mailing address is different than the site address
22. allows the user to generate a report of all open close events that occurred for either a selected range of service companies a selected range of CS 5 and or a selected range of dates Open Close Report service Co Type Installing Service Co Range thru All Service Companies Range thru Zr ray Y All CS s Start Date amp Time 11 14 2011 00 00 00 End Date amp Time 11 14 2011 23 59 59 Page Break Between Accounts C Yes No Request Report Schedule Report A sample of the Open Close Occurrence Report may be viewed within Appendix 7 Open Close Exception Report The Open Close Exception Report allows the user to generate a report of all open close exception events that occurred for either a selected range service companies a specified range of CS 5 and or a selected range of dates The report lists all Early Open Fail to Open Early Close and Fail to Close incidents for which event codes are listed separating items by account Open Close Exception Report service Co Type Installing Service Co Range thru All Service Companies CS Range FII CS s Start Date amp Time 122011 00 00 00 End Date amp Time 122011 23 59 59 Multiple Event Codes entered by separating each with comma no spaces Open Events Fail to Open Events 4444447 Clase Events Fail to
23. authorities This service can only be applied to burglar alarm signals lt gt cannot be applied to Fire or any other life safety alarms The list is to be used in conjunction with at least one other list typically the Site List This alternate list should be created before the ECV list following the steps above This list will also load for burglar alarms but any individual attached to the ECV list as well as to the Site list will only show up once for an alarm dispatch Once the main list has been created the ECV contact list should be created by clicking on the Add a new group hyperlink In this list only add the contacts to be called before the authorities Add each contact and adjust the order if necessary Click Save Changes to exit Further use of these lists will be reviewed in the Updating ECV Procedures using Group Contact Lists section of the next chapter 2 User Guide Dispatch Instructions This page will show any dispatch instruction pages currently set up for an account with both the effective and expiry date Dispatch procedure page ranges are as follows Pages 1 199 reserved for Trouble Supervisory and Miscellaneous Signals Pages 200 499 reserved for Overflow or Additional Account Information Pages 500 599 reserved for Burglary Alarms Pages 600 699 reserved for Hold Up Panic and Duress Alarms Pages 700 799 reserved for Fire Pages 800 and up reserved for Medical Alarms Dispatch In
24. ca 23 59 59 e Event Report Codes Edit All Show Operator Actions Yes No Qpen Close Only Yes Exclude System Tests Yes 47 Include Schedules Yes Address Position Le C Right Request Report Schedule Report As with the other available reports users must complete or leave blank the restriction sort fields to narrow their search to only the required information Some additional criteria is also available to customize report results 91 User Guide Mailing Frequency Users can specify to only pull this report for specific accounts which are setup to receive different types of mailout reports Multiple options may be selected click Active Date Range Users can specify the report to only pull systems which became active between the specified date range Event Report Codes Identifies the types of events to be included on the report based on the assigned Reporting Code Reporting Codes are assigned internally by the Central Station to specific events By default all event report codes are selected If the user wants to retrieve only specific reporting he she should click the edit link and use the Check Uncheck box to choose the codes needed FEPORT Cope SELECTION Check Uncheck All Police Cancel x x x Fire Dispatch x x x Abort Cancel Guard Patrol Dispatch Police Dispatch x x HU Duress Receivers Infrastruc
25. foo 00 e GEORGE ANDERSON 403 669 0297 102 Alarm 200 BA DOOR PERIMETER 103 Alarm 200 BA DOOR PERIMETER 1 Alarm 473 BA IR MOTION BA GLASS BREAK DOOR Alarm 700 TA TAMPER BA GLASS BREAK WINDOW Alarm 7862 TR INVALID CD ENTRD Page Effective Date Effective Time Show Additional Dispatch Options C Yes No Alarm 461 Font size Alarm 463 NO PD TIL LISTED Save Changes Delete Note The instructions field is for special dispatch instructions such as No PD Do Not Contact Key Holder Unless Guard Advises etc It may be used to icum Communicate other signal specific instructions for the zones associated with it e g special instructions regarding refrigeration or boiler alarms etc DO NOT enter call lists here If choosing to Delete any dispatch page users will be asked to confirm or cancel the deletion of the instructions The option to Add is available from both the main instruction selection screen as well as the detailed permanent instruction view screen Displayed on the right side of the screen is the call list associated with this dispatch page The call list is the order that ADT operators will call the contacts during an alarm situation To add or remove contacts from this list or to change the order they are called select Edit this list Additionally on the far right are the Zones associated with this dispatch page Any alarm traffic generated by these spe
26. meet your preferences and to alert you to special offers products and services from ADT and other sources that may be of interest to you and to allow you to access certain limited entry areas of our site Sharing of your personal information ADT may share personal information within the ADT Family The ADT Family includes ADT our franchisees our subsidiaries and our affiliates Of course any use of this information by the ADT Family will comply with this policy Companies may be engaged by ADT to perform a variety of functions such as fulfilling orders assisting with promotions providing technical services for our web sites etc These companies may have access to personal information if needed to perform such User Guide functions However these companies may only use such personal information for the purpose of performing that function and may not use it for any other purpose ADT does not sell transfer or disclose personal information to third parties However with your permission we will on occasion send marketing information on behalf of one of our business partners about products or services they provide that may be of interest to you You may be asked if you wish to receive marketing materials from ADT s business partners If you elect to receive such materials ADT will not share your personal information with such partners but rather will send a mailing or email on behalf of the partners Compliance with Legal
27. only accept full entries in order to return relevant results Monitoring Listing If a search returns only one result users will be taken directly to the Site General Information page for that account In any method of search if the search returns more than one account the desired account can be accessed by clicking the Account ID hyperlink This will take you to the account s Site General Information page The Pending column on the far right indicates systems which have had data changes submitted that are pending review If a search returns several results a list of all accounts will be shown Monitoring Listing Accounts Matching Your Search Criteria Account ID Acct Type Hame Address Province Postal Code Phone Pending ZlGGv001 Monitoring BOB S HOUSE OF RUGS 2540 BLOOR ST TORONTO Oh 403 293 0746 ZIGGY002 Monitoring REACH FOR THE SKY INC 54 ROCKY RIDGE CALGARY T3R1R5 555 555 5555 ZiGGv003 Monitoring SAFEWAY 9660 82 ST CALGARY T2C0z3 403 433 4735 Z2IGGY004 Monitoring SALLY SUES 2080 RAE AVE REGINA 5455N2 306 725 2455 ZloGvO005 Monitoring JOHNS FISH SHACK 673 STRAIGHTCREEK Toronto g 2 4 760 435 5555 2IGGY007 Monitoring GRIFFITHS ROBERT CAROLINE 41 FAIRWAY DR BALZAC TOMOED 780 431 7832 ZIGGY008 Monitoring TEACH BASIC 452 PINE ST MISSISSAUGA ON LENT AS 905 735 3820 ZIGGY009 Monitoring HIMKLEY BOB amp CAROL 245 PINE AVE MISSISSAUGA ON LENTAS 805 785 8820 z El El E To the ri
28. sent test signals to the monitoring centre Transmitter ID The number the system uses to identify itself to the central station the CS in numeric form UDF User Defined Field ULC or UL Underwriters Laboratories of Canada User Guide Terms amp Conditions ADT Security Services Canada Inc ADT Select Terms and Conditions This ADT Select Terms and Conditions ADT s Privacy Policy and ADT s Security Policy the Agreement between ADT Security Services Canada Inc ADT Security Services Canada Inc We or Us or and Site User User or You or contains the complete terms and conditions governing Your use of the ADT Select Site the Site You may accept such terms and conditions and therefore be entitled to use the Site by indicating Your Acceptance at the bottom of this Agreement This ADT Select is further subject when applicable to the terms and conditions of the Alarm Services Agreement entered into between We and You for the providing of alarm monitoring services including but not limited to the Limitation of Liability and Third Party Indemnification clauses contained therein In the event of any conflict or inconsistency between this Agreement and the Alarm Services Agreement the more stringent provision as determined in Our sole discretion shall take precedence and control 1 The Site The Site is a secured on line information program which allows You to access cer
29. using the linked calendar and clock The maximum amount of time a system may be placed offline varies from 6 hours to 36 days depending on the profile After selecting the Expire Date place a brief description explaining the reason for the test into the comment field followed by the user s login password To complete placing the specified account on test press the Yes Proceed button Alternately to cancel out of the process select the No Cancel bution Note Placing an account On Test will have ADT ignore all signals processed during the time frame selected Alarms for the account will not be monitored until the On Test period has expired or has been manually cleared On Test Specific Zones Only Home Search Report Action Queue FAQ Contacts Dispatch Instructions Event History General Dispatch Instructions Mailing Address Schedules Site Info Account On Test Status Modification REACH FOR THE SKY INC C52 ZIGGYO02 Site 100057185 REACH FOR THE SKY IHC 454 ROCKY RIDGE RD TESTING TRAINING ACCT CALGARY AB T3RAR5 ON TEST CRITERIA Expire Date 1171072011 El ns Comment Your login password is required to change the test status on an account Select the Zones to be Placed on Test Warning You are about to change the on test status for this account If you are not completely sure you want to do this please click the Cancel button Do you wish to proceed Y
30. 00 00 00 amp End Date amp Time 105 31 i2006 r 23 59 58 amp Include Zones Yes f Ho Event Report Codes Edit All Page Break Between Accounts Yes Ho Output Type PDF Report Request Report Schedule Report As with the other available reports users will be required to either complete or leave blank the restriction sort fields to narrow search to only required Some additional criteria is also available to customize report results Include O C Zones If set to Y then Open Close zoned events will be included on the report Page Break If this is set to Y then a page break will occur after each site s information Event Report Codes Identifies the types of events to be included on the report based on the assigned Reporting Code Reporting Codes are assigned internally by the Central Station to specific events By default all reporting codes are selected If the User Guide user wants to retrieve only specific reporting he she should click the edit link and use the Check Uncheck All box to choose the codes needed EvENT REPoRT Cope SELECTION Check Uncheck All x Cancel x x Fire Dispatch x x Abort Cancel Guard Patrol Dispatch Police Dispatch XI Receivers Infrastructur x HU Duress x Action Regd to be deleted Restore x Actual Attack Low Battery x Supervisory
31. 11 19 00 00 10 04 2011 08 59 23 GRP 1 23 151 THIS 15 TEST ADDITION OF P1 USER ACCESS 3 DAISY 10 04 2011 08 00 00 10 04 2011 08 59 49 GRP 1 24 CL CLOSE LSL VFY THIS A TEST ADDITION OF P1 USER ACCESS 4 10 04 2011 19 00 00 10 04 2011 08 59 56 GRP OC 1 23 LSL VFY THIS A TEST ADDITION OF P1 USER ACCESS 4 SCROt 10 04 2011 08 00 00 10 04 2011 09 00 05 GRP OC 1 24 CL CLOSE LSL VFY THIS 15 TEST ADDITION OF P1 USER ACCESS 2 DONA 10 04 2011 19 00 00 10 04 2011 09 00 11 GRP Oc 1 23 LSL FY THIS IS TEST ADDITION OF P1 USER ACCESS 2 DONA 10 08 2011 08 00 00 10 04 2011 09 01 36 GRP 1 230 BA DOOR FRONT Manual Entry Oper SRP 10 04 2011 08 01 49 GRP 1 2000 RE RESTORE Manual Entry Oper SRP 10 04 2011 08 02 52 GRP N Alarm Accessed AT User Guide APPENDIX 7 OPEN CLOSE OCCURRENCE REPORT 11 18 2044 14 18 20 Open Close Report 1072 DEM Dates 05 01 2014 00 00 In 11 15 2041 23 59 Date Event i Zone Commarz UTCTELTON LAR OV ENBERU 1075120111 09 25 28 S6 0F OF EN LEL LOG 1 UBER ACCESS 1 OWEN LARS 175120111 09 25 36 BST CL CLDOSE LBL LOG 1 UBER ACCESS 1 OWEN LARS 1010412011 09 25 45 SE DOF DFEN LEL LOG 3 USER ACCESS 3 LUKE 10102412011 09 25 59 BT CL CLOSE LEL LOG USER ACCESS 2 HERU LARE 1010412011 09 26 05 BSE DOF DFEN LEL LOG L USER ACCESS 1 DIVEN LARS a 1002412011 09 26 10 100412011 09 2
32. 6 58 1010412011 09 27 05 1010412011 09 29 07 L CLUOE LEL LOS USER ACCESS 3 LUKE 3A WALKER F DOFEN ILSL LOGI L USER ACCESS 1 LARS LAGLOSE LBL LOG USER ACCESS 3 LUKE F OFEN LEL L OG 4 f U un 1D TD4 2011 09 29 18 10054120111 09 44 06 107054120111 09 41 15 4 L LOSE 1851405 UBER ACCESS 3 LUKE SR TWALKER OF OFENM LSL LOG UBER ACCESS 2 BERU LARE LAGLOSE 151405 UBER ACCESS 3 LUKE in eu MR 10005420111 09 11 03 11010412011 22 11 12 11000412011 22 11 18 1010412011 22 11 27 11010412011 22 11 33 11051024720111 09 11 80 1105124720111 3 11 45 i1DD4Zz011 09 11 53 24 1 LBL VFTY 23 LEL VFYI Jd CL CLOSgE 23 LEL VFYI Jd CL CLOSGE LBL WFY 23 DF DFEN LEL VF T i4 DL CLOSE LBL VFT 23 DF DFEN LEL VF YI USER ACCESS 1 MICKEY MOUSE USER ACCESS 3 PLUTO USER ACCESS 2 MINNIE MOUSE USER ACCESS 1 MICKEY MOUSE USER ACCESS 1 MICKEY MOUSE USER ACCESS 1 MICKEY MOUSE USER ACCESS 3 PLUTO OGG USER ACCESS 2 MINNIE HOUSE 10004120111 22 30 33 24 1 LEL FY USER ACCESS 3 PLUTO DOGG 1010420111 09 30 54 23 USER ACCESS 3 PLUTO OGG TIDA 12 16 01 CBL UFY L USER ACCESS 1 MICKEY MOUSE 11 12 2041 12 16 07 12 0F OFEM CSL V ET L USER ACCESS 1 MICKEY MOUSE 112720211 12 17 53
33. Agency Information REACH FOR THE SKY INC CS 002 Sites 100057185 Agency Type PERMITS Permit Status Effective Date Expire Date Agency Hame Phone 1 Pending Agency PD CAL GARY E 00000 Active PD CALGARY 1403911 Address Cit Province amp Postal Code CALGARY AB Phone 1 1403911 Save Changes Cancel Add Delete Add New Permit Additionally users may choose to view the listed Permits for the selected agency Permit specific details can be accessed by clicking on the permit number Users may also Add a New Permit to a specific agency User Guide Site amp System Details Clicking on the Site System Details link will take users to a screen which can only be altered for a specific security group It contains all base information used to build the account such as site name site address and system type Site amp System Details none CS none Site 1 Site Name Address 1 NEN Address 2 Attention City Prov Postal Code B Country Cross Street Phone 1 x Phone 2 1 Start Date 1 rai Site Type Residential gt Site Status ice H ULCode oe H System Type Bi CS O Primary CS VRT amp Panel ID 1 Reset Time Zone 057 Yes DST Observed M CS Partition Main CS E Dispatch Location Bl Ins
34. Cancel In the left hand column are yellow arrows used to move contacts up or down one step in the calling order Clicking the X on the right of a contact will remove that person from the group list To add a new contact to the list click the grey button on a blank line The lookup window will display a complete list of system contacts that are currently not linked to the group list GROUP CONTACT LOOKUP Clear Entry Cancel Contact Phone 1 Phone MCINTOSH WALTER Call List 403 552 8425 Passcard amp ccesz code User Guide Clicking on a contact name will add that contact to the group contact list Once the contact has been added a grey button will show up next to that contact s name Clicking this button will re open the Group Contact Lookup window Clicking Clear Entry will remove the contact from that line of the group list Clicking Cancel will close this window without making changes to the group list Once contacts have been added and the list adjusted to the correct order clicking the Save Changes button will return the user to the Contact Group List page Clicking Cancel will exit this page without making any permanent changes to the contact group list Adding Modifying Group Lists using ECV The Enhanced Call Verification program attempts to reduce false alarm dispatches by allowing customers to specify contacts which are to be contacted prior to dispatching the
35. For This Report service Co Installing x service Range Thru AllService Companies Range Thru All CS5zs Start Date 01 01 1980 Include System Default Zones Yes Request Report Schedule Report Note It is strongly recommended this report be run against single system E asitis a large report and may lock up if running for too large an account base Please see Appendix 1 for an example of the Account Detail Report User Guide Account Summary Report The Account Summary report provides users with a single line synopsis of the account Information that is being requested It displays general information about the accounts such as CS Name Address and Phone Numbers Entering a range of CS 5 or Site 5 selecting the Service Company Type the range of desired Service Companies any of the other fields will restrict the user s results to accounts matching those exact criteria Leaving the fields blank or set to default will create a report for all accounts linked to the user s login By selecting the Status this report can also be run against only In Service Out of Service or against Both Home Search Report Service Queue Account Summary Report Please Enter Criteria For This Report CS Range Thrul Site Range Aalsiezs Range Thru a All Names City Range Tr
36. G Abort Cancel H Medical Dispatch Police Dispatch J Fire Dispatch K Guard Patrol Dispatch L Low Battery M Medical Cancel N Police Cancel O Fire Cancel S Failures T Test Signals U Undefined Signals V Bypass X Receivers Infrastructure Vi User Guide Schedules Open Close times for determining operating hours of an account Service Company The numeric identifier inside of MASterMind used for assigning the proper technical support staff department Service Company Types These are broken down into three areas being Installing oervicing and Corporate Account Site This is a numeric identifier for the site in the MASterMind software Site Type The type of account the site is classified as Site Types are as follows B National Financial C Commercial D DVERS AWARE F Financial Government N National R Residential RCVR Receiver SYS Used by Application TC 34 Party Commercial TR 3 Party Residential Z Internal Infrastructure STA Zone System Type Account Zones Specific zone transmissions related to the system type installed at the customer s site System This is the actual account information for a specific panel It is possible to have multiple systems linked to one site For example an office building with multiple separate tenants with separate alarm panels System Tests This is a listing for when the system
37. LIST Passcard amp List UB 13 2005 D 1 0 12078 c PCLIST Passcard 5 List 10 26 2004 D 1 0 12078 H 40 PCLIST Passcard amp Call List All Changes Bypass go29 2D005 D 150 12078 4002 16056 WALTER MCIMTOSH 1D05d3327 94C Gan ermareni 403 351 7991 403 650 334 s 403 552 8425 100 3 All Changes Bypass Date 10 26 2004 128 Dispatch Pages i aermmnareni Beg B Type 1 Premise 2 Agency 3 Conisct List Dicpatoh Pages S301 Pemanert 1 Desorption GARY Contact List 1 Site List EPsatlvs 1 NO PD UNTIL LISTED ECV 1 Premise 2 Coniac List 3 Agency i Contact List Dispatch Pages TD1 Fermgmart BegB 2 Agency 3 Premise 4 Contact List Dacorption Premies Contact 2 ECW Contact List 3 Site List 2 1 Contact List 1 Site List c 4 CLIST Call Lisi Joc 2006 01 12078 BCARD P3aEscarnd Access code 10 26 2004 D 1 01 2078 Expire Date 0101 2073 Expires 1 11 21172 Zasrviae MISC Phone 4 Phone 2 Phone 555 555 5555 1403311 403 256 1234 Expires 1012073 Zsrviae BURG Fhons 1 555 555 5555 Phone 2 Phone Type 1403311 403 256 1234 Da
38. ORT iu aaa ssskayaaqwsqawsassaquusastasqsaswsusaiaswsakwyasssquyusssiakwsassaskayianssaswshi 74 APPENDIX 7 OPEN CLOSE OCCURRENCE REPORLT 75 APPENDIX 8 OPEN CLOSE EXCEPTION REPORT 735 WEB SERVICES Dua u 75 User Guide MINIMUM SYSTEM REQUIREMENTS ADT Select has been updated with our latest revision to enhance the web experience allowing functionality from some of the latest Internet browsers to be fully incorporated into the web portal ADT s latest release of ADT Select is now compatable with the following web browsers amp Internet Explorer 6 7 amp 8 e Firefox 2 3 and 4 Note ADT Select may run on other system browser configurations i e Safari or Chrome however they are not currently supported ADT Select distributes report documentation in Portable Document Format PDF and in Microsoft Excel document format XLS To best view these files please ensure your system is running software capable of reading these formats such as the below recommended products e Adobe Acrobat Reader 5 0 or later e Microsoft Excel 97 or later If any minimum requirements are NOT met please contact your local IT department to request an upgrade to the required version s Adobe Acrobat Reader may be downlo
39. R PASSWORD S OR YOUR ACCOUNT BY ANY THIRD PARTY EMPLOYEE OR FORMER EMPLOYEE OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THE USE OF OR INABILITY TO USE THE SITE OR YOUR ACCOUNT OR FOR ANY CHANGES YOU MAKE TO YOUR ACCOUNT INFORMATION OR ANY CLAIM BY ANY OTHER PARTY EVEN IF ADT SECURITY SERVICES CANADA INC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES NOTWITHSTANDING THE FOREGOING AND UNDER NO CIRCUMSTANCES SHALL ADT SECURITY SERVICES CANADA INC BE RESPONSIBLE FOR MORE THAN THE LESSER OF TEN PERCENT 10 OF THE ANNUAL SERVICE FEES UNDER THE AGREEMENT 1 000 8 Termination This Agreement will immediately and automatically terminate without notice if You fail to comply with any term or condition of this Agreement or Your Alarm Services Agreement or business account with Us is terminated or for any other reason at Our sole discretion Upon such termination Your Password will no longer be valid and You shall no longer have the right to use or access the Site or Your Account All provisions relating to confidentiality ownership rights and non disclosure shall survive the termination of this Agreement 9 General This Agreement shall be construed interpreted and governed by the laws of the Province of Ontario without regard to conflicts of law provisions thereof The exclusive forum for any disputes arising out of or relating to this Agreement shall be brought in an appropriate federal or provincial court sitting in the Pr
40. While accessing the Site General Information page additional hyperlink menu options are available to provide access to specific system information These links are displayed in a secondary level of the navigation toolbar and include the following items Contacts Dispatch Instructions Event history General Dispatch Instructions Mailing Address Schedules Site Agencies Site System Details and Zones Online Customer Service AUT Sel ect Home Search Report Action Queue FAQ Log Out Preferences Contacts Dispatch Instructions Event History General Dispatch Instructions Mailing Address Schedules Site Agencies Site System Details Site General Information REACH FOR THE SKY INC CS ZIGGY002 Site 100057185 lt gt O 01 Each specific section is described in detail below Contacts While accessing a specific system users may access the Contacts area by clicking the Contacts hyperlink located in the submenu of the navigation toolbar Clicking on Contacts will redirect the user to a system s Contact List page where all contacts for the system which 15 currently listed are displayed Contact List REACH FOR THE SKY INC ZIGGY002 Sitez 100057185 Ascending 4 Descending Show Expired Contacts Contact CS Userz Start Date End Date Pending ANDERSON GEORGE 10 5 Passcard 4 Call List 08 18 2005 Permanent MCINTOSH WALTER 20 Call List 05 30 2006 Permanent DUFFIELD COR
41. Y 40 Passcard amp Call List 04 11 2007 Permanent Hayworth Emmerson 50 FAITHFUL Passcard amp List 12 27 2006 Permanent Smith Robert 60 54321 Passcard 4 Call List U1 7 2007 Permanent PIC 100 02145 Passcard Access code 10 25 2004 Permanent Bl El E Add Mew Contact Manage Contact Groups By default contacts will be listed in ascending order by CS Seq Using the Order drop down menu and or the Ascending Descending radio options users may automatically adjust how the Contact List is organized and displayed 8 20 2 User Guide The Show Expired Contacts checkbox will further customize the Contact List display toggling the display of contacts with an expired End Date on or off Unchecking the box will hide these contact records from view while checking the box will display them Contact records are displayed with a number of key fields to provide information at a glance Each record will display the Contact Name a CS Seq used to separate organize contact records the Contact Type and corresponding User ID s if applicable Additionally Start amp End Dates for each contact are displayed and the Pending field identifies if there are outstanding data changes currently pending ADT review Users may display and modify more detailed contact information by clicking on the name of a contact Alternatively clicking on Add a New Contact allows creation of a new contact record Contact Info
42. additional assistance required in setting up a report that is not listed here please contact the Web Services support line at 1 888 789 2523 9 User Guide Creating a New Scheduled Report The report scheduling screen is divided into two sections Scheduling Criteria and Report Selection Criteria Below is a sample of the Scheduling Criteria for a scheduled report SCHEDULING CRITERIA Descriptian Monthy Open close Report Run Monthly 5 00 E on the fi St qay the month Between o3032006 raj and Permanent Date Disabled C Yes Mo Disable a Scheduled Report if you wish to stop it fram running temporarily Use the Delete button below to stop it permanently Upon completion send the report to the folowing addresses Email Address slineham badt ca cc Address es Bil The Description field provides a label which will allows users to easily determine what information this report will be generating This will allow for easier reference from the main report menu This information will be the subject line of the email which is generated when this report runs In the Run section users may select the frequency time and date on which the report will be sent The Once option allows a report to run once on a specified time date while the Daily Weekly and Monthly options allow users to create recurring reports If a recurring value Is selected a report notice w
43. aded at no charge To do this go to http www adobe com products acrobat readstep2 html and follow the instructions User Guide Logging In to ADT Select Users visiting the ADT Select product for the first time should type https www adtselect ca in the address bar of their web browser and then pressing ENTER The s after http indicates use of a secure server ADT Select 2 CALL FOR SUPPORT 1 888 789 2523 Canada DataSource ONLINE CUSTOMER SERVICE Welcome to the ADT Select Solution Suite ADT Select Provides a window to alarm activity analysis and self service account management Online web service that allows multiple card access system administration through a single interface LOGIN gt LOGIN gt Learn More Learn More B Once here users should select the ADT Select product on the left hand side by clicking on the Login button Alternatively users may choose Learn More to explore different information FAQ s and resource material regarding ADT Select ADT Select Provides a window to alarm activity analysis and self service account management LOGIN gt Learn Mare B User Guide Online Customer Service Registered Users May Sign In Below User Name English Password C Fran ais By checking this box and clicking on the Sign In button below you agree to the terms and conditions of use of this application which can be viewed b
44. ail address es This page also provides the option to CC additional email recipients Clicking on Delete removes the report from the user s Report Inbox There is also a Delete option available to delete all active reports in the users Heport Inbox located at the end of the title line directly besides Delete Report Inbox New Reports amp Reports In Progress Description Status Requested Completed Size View Email Delete Delete All Open Close Report Complete 11 15 2011 11 50 08 179572011 11 59 51 25K View Email Delete This page will Auto Refresh every 30 seconds C User Guide Account amp Event Reports Account Detail Report The Account Detail Report provides users with full account information for the specified site s This will include service location information contact persons passcodes zoning the business operating schedule as well as special and dispatch instructions To create the report users should enter either the specific service company number or a range of service company numbers between 0 and 999999999 f a user is unsure of the service company number the field should be left as the default to prevent exclusion Users should also specify an account using the range of Central Station numbers CS The option to Include System Default Zones should be left at No unless otherwise advised Home Search Report Service Queue Account Detail Report Please Enter Criteria
45. any to this procedure page Not recommended Add All Install Co will attach all contacts from the Installation company to this procedure page Not recommended Add Serv Co will attach a contact from the Service company to this procedure page Not recommended Add Serv will attach all contacts from the Service company to this procedure page Not recommended Add Corp Acct will attach a contact from the Corporate Account to this procedure page Not recommended Add Corp Acct will attach all contacts from the Corporate Account to this procedure page Not recommended User Guide The default setting will add any new entries to the end of the contact list If the Before Selected Entry radio button is selected any new additions will appear above the contact selected using the radio buttons in the left column of the list At the very bottom of the page Delete All Entries can be used to remove all contacts and start with a blank listing Please note that this will not delete the procedure page itself it will simply remove any call list associated with it Changes to individual records can be made after selecting an entry using the radio button in the left column of the list To the right of the selected entry two yellow up down arrows and an X will appear Clicking the up down arrows will move the selected record up or down one spot on the list Clicking the X will mark that record for deletion fr
46. as a brief Comment expanding upon the zone Event ID User Guide Processing Rule PROCESSING RULE State Alternate CS Service Type Burglary System Schedule g Event ID BA DOORS PERIMETER El Global Schedule fone to Restore Global Instruction Page A 7 W Yes Dispatch Instruction Page 501 a View Text Process Option gl save Changes Cancel Add Delete Add Processing Rule The Processing Rules part of the page shows the type of event that is being used to translate the zone to indicate as a burglary fire etc State defines the state of the zone which would usually be set to Alarm Exceptions would include open close type events restores troubles etc Service Type must be chosen from the drop down menu It defines what type of monitoring service is associated with the zone Event ID must be chosen from the lookup window which displays only the event codes that match the State and Service Type alpha numerically Dispatch Procedure page ranges are as follows Page Type Range reserved for Trouble Supervisory and Miscellaneous Signals reserved for Overflow or Additional Account Information reserved for Burglary Alarms reserved for Hold Up Panic and Duress Alarms reserved for Fire reserved for Medical The options for Global Schedule System Schedule and Redundant should be left blank at this time unless otherwise advised Zone to Re
47. ation that apply to the site and not specific zones e g large dog guns hazardous materials on site selecting the General Dispatch Instructions link will take users to a list of permanent and temporary if there are any general pages Selecting the page you would like to modify proceeds to a screen on which users may view what general instructions are attached to that page 0 Dealer Only The general page should include ULC Underwriters Laboratories of Canada information as well as have at least the commercial name of the system that was installed on site e g ADLYNX ADLYNX R PC 1550 ESCORT SIMON l Center F200 etc not the transmission type such as FDR SIA which is found on the Site System Details screen This information is an invaluable resource for CMC Operators and technical support to quickly provide customers with assistance without having to cross reference the transmission type with the panel name or go through what can be a lengthy process of having the customer describe their keypad to determine which interface was installed This is also the area that would allow users to display any temporary information such as construction owners away response suspension etc _ vi User Guide General Dispatch Instructions REACH FOR THE SKY INC 5 2 7IGGYOO Site 100057185 instruction Permanent 4 Temporary Effective Date Effective Time Effective Z Sunday Z Monday Tuesday
48. atus of an account Next either accept the change by using the Yes Siete Proceed button or cancel the change by selecting ves Procees Ne camee No Cancel 905 785 8820 OUT OF SERVICE CRITERIA Account Out Of Service Status Modification TEACH BASIC ZIGGYODS Sites 100057272 To place an account In OUT OF SERVICE SINCE 04 21 2005 REASON TEMPORARILY OUT OF SERVICE CMC Service TEACH BASIC 452 PINE AVE MISSISSAUGA ON L5IITA8 Select the Place in Service 905 785 8820 button enter the User Login IN SERVICE CRITERIA Password to authorize the 44 22 Your login password is required to change the status of account ch ange and then click Yes Warning You are about to change the monitoring status for this account P ro ceed No n cel T If you are not completely sure you want to do this please click the Cancel button as needed Do you wish to proceed Yes Proceed 90 User Guide Pending Actions DEALERS ONLY To query the actions field users can click the Manage hyperlink to the right of the Current Status Action Items section of the Site General Information Page On the Action Queue screen users may review actions sorted by Status Any of the action items that are associated with the account can be viewed by clicking on the Action hyperlink and new action item
49. cific zones will automatically display these dispatch instructions to an operator to provide instructions on how to act on the alarm signal To add or remove zones from the list click on Edit this list User Guide Manage Call List Call List for Dispatch Page 501 REACH FOR THE SKY INC CS ZIGGY002 Site 100057185 Description Phone Pending Premise 555 555 5555 WALTER MCINTOSH 403 562 6425 403 286 9177 V X GEORGE ANDERSON 403 969 0297 Add New Entries End of Before Selected Entry Add Premise Add Contact Add Contact Group Add Install Co Add Serv Co Add Corp Acct Add Agency Add All Contacts Add All Install Co Add All Serv Co Add All Corp Acct Delete All Entries The buttons the bottom of the screen can be used to add different entries to the call list Add Premise will add the premise number Add Agency will allow you to add existing Police Fire Guard Ambulance Add a Contact will bring up a page to pick a contact from the complete list of contacts for this account Not recommended user Add Contact Group to add contact group lists to call lists Add Contacts will add every contact the account Not recommended use Contact Group to add contact group lists to call lists Add Contact Group will attach a Contact Group List to this procedure page Add Install Co will attach a contact from the Installation comp
50. d Date amp Time 5 31 2006 23 59 58 e Date Sort Order Request Report schedule Report Please see Appendix 3 for an example of the Activity by Event Report Alarm Incident Report The Alarm Incident Report allows users to generate a report based on details related to specific alarms by priority This report is automatically defaulted to search all ADT alarm priorities Alarm Incident Report Service Co Type Service Co Range thru All Service Companies CS Range 7777777 All CS s Start Date amp Time 11 14 2011 00 00 00 End Date amp Time 122011 23 59 59 Alarm Priorities thru ese Request Report Schedule Report Please see Appendix 4 for an example of the Alarm Incident Report User Guide Event History Report The Event History Report is used to analyze activity that has taken place for a site or group of sites during a selected period of time All site history may be included in this report including activity such as alarms openings closings and Operator actions Event History Report Please Enter Criteria For This Report CS Range mTr sd ANCSEs Site Range AlSitezs Mame Range INNEN Thru MERI W All Hames City Range AllCities Province Range Thru i All Provinces service Co Type Installing vi Service Range Thru All Service Companies start Date amp Time 105 31 2006 EBE
51. e displayed this system is not currently setup for scheduled monitoring Users will need to contact their local ADT Sales representative or Account Manager to arrange for this service to be added Note Addition of scheduled monitoring is an additional account service and must tame be processed by ADT for activation purposes Adding a schedule through ADT Select without first contacting ADT for assistance will not activate scheduled monitoring on an account To view or modify the hours entered on an existing schedule click on the schedule number in the schedule list The top portion of the screen contains Alarm Condition and Window information which SHOULD NOT be edited For assistance with these areas contact Client Web Services Schedule 1 Details REACH FOR THE SKY INC 5 ZIGGY002 Site 100057185 Schedule 1 Permanent 4 Temporary Early Open C Yes 00 30 Early Close Yes Late Open 47 Yes 01 30 Late Close Yes 00 30 Alarm Event ID Dispatch Instruction Page Global Instruction Page Fail to Open E Fail to Close FC NO CLOSE 1 Close 1 2 Close 2 Open 3 Close 3 Open 4 Close 4 Open 5 Close 5 Open 6 Close 6 Monday oa 00 00 Tuesday 700 Wednesday 09 00 1 00 Thursday 0 00 Friday 900 800 saturday ZIN Sunday 100 500 Save Changes To make permanent changes to open closing times scroll to
52. ential information You agree to communicate the terms and conditions of this Agreement to those persons employed by you who will have access to Your Password s and Your Account and to require such employees or consultants to be bound by similar confidentiality obligations 5 Third Party Software This site uses software which are proprietary to and which are subjected to additional terms and conditions These additional terms and conditions are made a part of and incorporated by reference into the present terms and conditions Please click here to review said additional terms and conditions 6 No Warranty ADT SECURITY SERVICES CANADA INC DISCLAIMS ALL WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT ADT SECURITY SERVICES CANADA INC DOES NOT WARRANT THAT THE SITE WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE OR THAT THE SITE OR YOUR ACCOUNT WILL OPERATE ERROR FREE OR IN AN UNINTERRUPTED FASHION OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR YOUR ACCOUNT WILL BE CORRECTED 7 Limitation of Liability INNO EVENT WILL ADT SECURITY SERVICES CANADA INC BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION INDIRECT SPECIAL PUNITIVE OR EXEMPLARY DAMAGES FOR LOSS OF BUSINESS LOSS OF PROFITS BUSINESS 91 User Guide INTERRUPTION MISUSE OF YOU
53. es Proceed Ha Cancel opecific zones may also be placed on test by clicking the Select the Zones to be Placed on Test hyperlink and selecting the zones to be placed On Test from the Zone Selection lookup window SELECTION Check Uncheck 4 MAIN ENTRY GLASS DOORS 3 FROHT WINDOW LT2 PHONE TROUBLE LINE 2 10 SHOWROOM 4 LX SERVICE OFF PREMISE 100 WAREHOUSE A DVAC COMM FAIL OR 102 NE WAREHOUSE AR RB 103 5 WAREHOUSE CONTROL PANEL RS 11 SHOWROOM BV VERIFIED ALARM TXO LINKS TEST TRANSMIT 12 SHOWROOM CD DELINQUENT NOT ARMED 131 COMBUS TROUBLE 9 UTS GROUND FAULT 132 EVENT BUFFER T5 FUL Fagg XT GENERAL WIRELESS 133 GENRL MODULE TROUBLE FT98 WATERFLOW YC DVAC COMM FAIL 135 BELL TROUBLE FT99 2 WIRE SMOKE YK RESTORE COMM FAIL 145 REAR DOOR JA KEYPAD TAMPER YP PAHEL AUX OUTPUT m 2 FRONT DOOR LE SERVICE PREMISE GENERAL MODULE LT1 PHONE TROUBLE LINE 1 YT CONTROL PANEL Close Window Note When specifying zones to be placed on test it is important to understand that only the signals from the selected zones will be ignored by ADT All other alarm activity received on the account will be acted upon accordingly Users may need to refresh this page as it can take a moment for the system to show
54. ght of any given account any number of symbols may appear The symbols which are available are described below The system is disarmed Open Door Closed Door The system is armed Pink Triangle The system is out of service Yellow Triangle D _ The system 15 on test Red Circle system is currently in alarm Placing your mouse cursor on the specific symbol will also advise of the meaning of that symbol User Guide Site General Information Once an account has been accessed a secondary navigation bar will appear containing account specific links These links are Site Info Contacts Dispatch Instructions Event History General Dispatch Instructions Mailing Address Schedules Site Agencies Site System Details and Zones Below this and to the left with a faint beige background you will now see the caption in bold of the type of information that you are viewing as well as the site particulars of Account Name CS Site with the navigation icons appearing to the right Home Search Report Action Queue Contacts Dispatch Instructions Event History General Dispatch Instructions Mailing Address Site General Information REACH FOR THE SKY INC CSS ZIGGY002 Site 100057185 SITE INFORMATION CURRENT STATUS ONE CLICK REPORTS REACH FOR THE SKY Status Description 454 ROCKY RIDGE No Currently in Alarm Status akani EA No Alarm Activity within 24 Hours CALGARY
55. h Lef 10 0 2011 09 03 32 4081 0A Dialed Prem ses 1008 2011 09 03 18 AA INR Alarm Accessed 1008 2011 09 03 13 AA OLIT 10 0 2011 09 02 52 AA IR Alarm Accessed 10 0 2011 09 01 40 1 2000 RE RESTORE 10 0 2011 09 01 36 1 zZXD BA DOOR FRONT 154542010 Date 10 05 2011 07 14 35 Elapsed Date Zone Event ID 10 05 2011 07 1504 Clear 10 5 2011 07 14 48 AA IK Alarm Accessed 10 05 2011 07 14 35 1 zZX3D BA DOOR FRONT 155204610 Date 10 24 2011 06 24 45 Elapsed Date Zone Event ID 10 24 2011 08 25 01 15 CA REC D AUTHD CODE 10 24 2011 03 24 52 1 2000 RE RESTORE 10 24 2011 03 24 45 Z D BA DOOR FRONT 14 25 37 Event History TOOU2011 1o 11 8 2011 CES ta UTCTESTO T ig Date UTCTESTO 10 24 2011 10724120711 2011 1072472011 1 1097241201 1 1092412011 10124120711 1072420711 1024420 1 10624420 1 10624420 1 8172472041 1024420 1 10921120711 21211 2211 2211 aperasnr zonas DUCK DONALD MR 09 28 20 AA IN AIarm Accessed 33 22 01 3e5E FC NO CLOSE Schedulez 1 Late ime 1028 2011 09 22 00 33 20 38 MD Zi OF DFPEM LSL vrE Manual Entry Oper GRP Early Open 05 57 10 z4 GL CLOZE ILSL VFY 08 27 03 YE 23 DF DFEN IL L WEYI Manual Entry Oper GRP Lais 28 29 27 3 CLTEST IN Clear System Test 08 28 02 3 ONTEET N Flsced On Test Cat 2 2 Empires 1024 2011 10 28 00 Al Zones Entry Oper GRP ABORTFul Clear
56. h the account including event history Systems Currently Open Clicking on this field will display a list of accounts that are currently in a disarmed open state To view further details by account click on the CS to go into the Site General Information section Systems Currently Closed Clicking on this field will display a list of accounts that are currently in an armed closed state To view further details by account click on the CS to go into the Site General Information section Currently On Test Clicking on this field will display a list of accounts that are active in the MASterMind monitoring system but are currently in a temporary test period e g technician testing fire system check system problems etc To view further details by account click on the CS to go into the Site General Information section Out of Service Clicking on this field will display a list of any accounts that have been placed out of service either permanently or for extended periods of time e g renovations seasonal service pending installation etc To view further details by account click on the CS to go into the Site General Information section Systems with Pending Changes Clicking on this field will display a list of accounts linked to a user login where data changes have been requested but not yet reviewed and or processed To view further details by account click on the CS to go into the Site General Information section
57. hed the maximum number of login attempts Your account is now locked for the next 5 minutes Additionally ADT Select restricts each user to one 1 active session on the website This increases security as each individual accessing the web product and customer accounts must have an individual login Note The user who is logged into ADT Select is responsible for all activities to that tama System while they are logged in For security purposes users should log out of the site when not in use n User Guide Welcome Page After successfully signing in to their ADT Select profile users are presented with the Welcome Page The basic information on this page is broken down by Account Statistics Overview Most Recently Accessed Accounts One Click Reports Find an Account by CS and View Messages from the Central Station If only one account is linked to a user profile the Site General Information page will display automatically Online Customer Service AUT Select Home Search FAQ Log Out Preferences Welcome ADT Select lt gt O f of Systems Status CS Site Name 24 Hour Alarm Incident Go Advanced Search 40 Total Systems Monitored UTCTESTO7 DUCK DONALD MR Monthly Mailout 24 Hour Alarm Activity UTCTESTOS BOND JAMES MR 24 Hour Open Close Occurrence Currently In Alarm Status 2166 001 5 HOUSE OF RUGS 24 Hour Open Close Exceptions Systems Currently Open Systems Currently Closed Currently On Test O
58. heir account dispatch instructions 29 User Guide This next section describes how to implement ECV procedures on an account using Group Contact Lists Updating ECV Procedures The following is an example of the call list on a site where ECV has been requested and Group Contact Lists are being used Note Before updating the procedure page first must define the ECV contact group CAUTION list as described in the previous chapter The critical fields have been highlighted in red Dispatch Page 501 Instructions REACH FOR THE SKY INC zIGGvYOD2 Sites 100057185 Instruction Type Permanent Temporary Sequence Description Phone Request Descr Effective Date Effective Time 1 Premise 555 555 5555 10 28 2004 00 00 amp H i Uu PD UNTIL LISTED ECV 2 Contact Group 3 PD CALGAR 140 381 1 4 Contact Group Site List Manage List Save Changes Cancel Add Delete The Contact Group ECV consists of keyholders that the customer has requested be called prior to police dispatch Site List 1 consists of all the keyholders to be called but any keyholders present in the ECV list will not be duplicated when an ADT operator is dispatching on an alarm Additionally the following instruction needs to be addedin ALL CAPS and bold NO PD UNTIL LISTED ECV This indicates to our dispatch operators that they need to follow a
59. ill appear to the right hand side highlighted in red text indicating the next run date and time for the scheduled report The Between section provides the option to set a specific period of time the report will remain active for The default setting is for the report to run with No End Date meaning users will continue to receive the report based on the selected parameters until the report is either disabled or deleted Choosing a specific End Date allows the report to run up to that specified date at which time the report will expire and stop running automatically The Email Address field will present a drop down menu which allows users to select the email address listed on their ADT Select profile If an account does not have an address entered this space will prompt the user to enter their email address gt Note primary email address listed is linked to user profile when the account is created If that email address changes at any time users can update it via the Preferences section on the website User Guide If users wish to send the report to additional recipients the recipients email addresses must be manually entered in the cc Address es section for each new scheduled report Once this information has been entered proceed to the Report Selection Criteria at the bottom of the page Similar to running a standard on OPEN CLOSE REPORT SELECTION CRITERIA demand report the defau
60. ions are taken to protect information about the users of our site When users submit sensitive information via the site that information is protected both online and off line ADT takes alarm data information security seriously and uses a variety of technical solutions to make the alarm data information safe at our site Furthermore your information is encrypted and is protected utilizing the industry standard Secure Sockets Layer SSL encryption software While ADT uses SSL encryption to protect sensitive information online ADT also protects user information off line All of the information pertaining to our site s users including the sensitive information mentioned above is maintained in a restricted section in our offices Only those of our employees who need the information to perform a specific job e g account or customer service representatives are granted access to personally identifiable information Furthermore our employees are kept up to date on our security and privacy practices ADT Security Services Canada Inc may decide to change this policy at any time Changes to this statement will be posted on the ADT Select Web Site NOTE Internet Explorer supports SSL This site is configured for I E 5 0 for ADT Select Release 1 0 and above If you have any questions about the security at our site you can send e mail to adtselecthelo adt ca V User Guide SAMPLE REPORTS APPENDIX 1 ACCOUNT
61. ity what the contact is authorized to do when speaking with an ADT agent CS Seq used primarily for sorting this field must be a unique for the system Verify currently not used Start Date the date this contact should be active on the system End Date the day this contact should no longer be active on the system Suspended check this option to define a period of time the contact will be invalid for the system Phone Numbers Types Extensions Start End Time Comments 9 Note The order in which phone numbers are listed is the order ADT will use when attempting to reach this individual in an alarm situation All of the above information may be modified and updated using ADT Select to ensure that ADT s information is accurate and up to date The User ID field is intentionally locked down so if these do not exist in an account users are encouraged to contact the ADT Data team 888 238 3282 User Guide Updating Contact Groups A user can adjust the order in which their contacts will be called by the monitoring centre by accessing the Contact Groups via the Manage Contact Groups hyperlink located on the main Contact page below the listed contacts This area provides the user with the ability to create Group Contacts Pending groups of contacts These groups can be defined either generally or by specific signal type The second column will show how many contacts are listed in each group The last colum
62. l the user returns to the website and re enables it Note Disabling a report will suspend reports from being sent out for as long as the report is disabled When the report is re activated all suspended reports will be sent out immediately For example if a Daily report is disabled for a month the user will receive all 30 suspended reports immediately once the report is re enabled Once users are done editing their report settings they have the option to Save Changes or Cancel without saving their new settings There is also a Delete option which will permanently remove this custom report from the user s profile To prevent errors the Delete feature will ask for a confirmation before permanently removing the report 91 User Guide FAQ Frequently Asked Questions What are the messages that are located on the Home page of ADT Select These messages are posted for the user by the Central Station They could contain information such as upcoming maintenance or holiday hours etc Users will be automatically prompted to Acknowledge these messages upon login after a new message 15 posted Where do locate my Passcards To access the passcard information simply select the contact hyperlink from within a specific site All passcards are listed in the PIN field am receiving a message asking me to select an application to view the report in What do need to do If the user is receiving thi
63. ll have view only access of the zones on file REACH FOR THE SKY ING Ca 02 sites 1000371855 Order Ascending Descending Zone State Event ID Description Alarm Group Comment Restore Reqd Pending Alarm 205 B4 DOORS PERIMETER MAIN ENTRY GLASS DOORS Alarm 461 BA GLASS BREAK DOOR FRONT DOOR M Alarm 463 B4 GLASS BREARK VVINIDCAA FRONT Vli Diony Alarm 473 MOTION Alarm 200 B4 DO0R PERIMETER SHOWROOM Alarm 473 MOTION SHOWROOM Alarm 260 BA DOOR INTERIOR SHOWROOM Alarm 480 WAREHOUSE Alarm 485 MOTION SOLITH WAREHOUSE Alarm 200 BA DOOR PERIMETEF ME WAREHOUSE Ej dco B Manage Qpentclose zones Manage Alarm Groups 1 2 3 4 Em gm cel ce E ce Z Z Z c By clicking a specific zone the Zone Detail page provides specific editable information regarding that zone Zone Zone Detail REACH FOR THE SEY INC 21667002 Sites 100057185 Zone 1 Disable C Yes Equip El Restore Reqd Yes Mo Equip Loc Default Camera Yes Alarm Group UV amera Arm Disarm Comment ENTRY GLASS DOORS Once the specific zone for which the user wishes to view the information has been clicked the user can see and or update information such as the Equipment Type used its Location if it must send a Restore signal as well
64. lt report Service Co instaling setting generates report for all service Co Range thru All Service Companies sites connected to the ADT Select profile If users prefer a report for a single system users should uncheck the All s box and enter the 5 for the site in both fields Alternatively If users want the report to run for a specific range of Service CS Range YIZIZPZZZ v All CS s Page Break Between Accounts 7 Yes Mo Companies uncheck the All Service Companies box and Save Changes Cancel enter the appropriate Service Company range In order for the report to run correctly users must adjust the Start and End date fields Do so by clicking on the Calendar button to the right of the fields The Start Date and End Dates entered will determine the range of time the report will run on its first run date When a scheduled report is setup to run on a recurring basis a message to Choose the date range that will be used when the report runs next on MM DD YYYY at HH MM will appear to the right of the Start Time field When selecting a date range users should select the period they want to see returned for the report s next run date For example if the user is creating a report to run daily and the next run date is Dec 16 the Start Date would be Dec 15 00 00 and the End Date would be Dec 16 23 59 ocheduled reports are designed to dynamically update the date
65. modified procedure when calling on these alarms C User Guide Event History Users choosing the Event History option are given the ability to request historical information for the current site system selecting the start end time amp date for review Users may then sort in either an ascending or descending order and set the maximum events that you would like returned from a minimum of 10 to unlimited none Account History Selection REACH FOR THE SKY INC CS ZIGGY002 Start Date 11 15 2011 Start Time 00 00 00 e End Date 11 15 2011 End Time e Events to Return none Order Descending Group By Incident C Yes Ho Entire Site C Yes Filter By Service Types Yes No Search Users may also choose to have results Group by Incident or Filter by Services Types to further customize the result set Grouping by Incident will list historical events by Alarm Incident while Filter by Service Type allows users to choose to see events of only specified types returned when searching Additionally users have the option when more than one system is available on for a particular site to restrict data by system No or return event history for the entire site Yes This gives users the option of seeing event history for only 1 system or all systems linked to the current site User Guide General Dispatch Instructions If there are any general instructions or pieces of inform
66. n identifies any pending changes additions or deletions made to these lists for the account currently being viewed Most accounts will have only one contact group per account in which case the Site List group should be created Different groups should only be created if a customer has requested that different people respond to different alarm types In such cases Site List 2 to Site List 5 can be used as alternates as well as alarm type specific lists such as Burg Fire Medical Supervisory etc The ECV list is only to be used for the Enhanced Call Verification service where ADT will attempt to contact one or more keyholders prior to dispatching the police guard on burglar alarms For more information on using ECV contact groups please read ahead to the section Adding Modifying Group Lists using ECV Note If adding a new Contact Group users will also need to ensure the new group Is added to the Call Listfor the appropriate Dispatch page see Manage Call list 91 User Guide Adding Modifying Group Lists By clicking on an existing group name or adding a new group a user can add remove or change the order of contacts in that group Contact Group Information REACH FOR THE SKY INC CS 2IGGy002 Group Site List GROUP MEMBERS WILL BE CONTACTED IM THE ORDER LISTED BELOW Contact 2217 BAILEY X 7 ANDERSON GEORGE 2217 RAINBOW BOBBY 1217 LAURIER MIKE Save Changes
67. naa Expires 1012079 Type FIRE Phone 4 403 295 9177 Phone 2 403 254 1022 M User Guide APPENDIX 2 ACCOUNT SUMMARY 400212766 to ity i Primary Corp Account Corp 10000040 702000 Secondary Sort 5 C5 Site Name Address City Zip Phone 1 Siter Corp Account IGGY001 8085 HOUSE OF RUGS 2540 Bly BLOOR TORONTO MACINA 416 856 2585 100057145 190000 IGGYOO REACH FOR THE SKY INC 123 ADT TRAINING ST CALGARY T3RIRS 555 555 5555 100057185 190009 TESTINGITRAINING STEVENS MIKE DORIS 0860 22 AVE EDMONTON Al 760 433 4765 100057206 199999 GGYOn4 FALKOWSKICARLA SCOTT MiM 2060 RAE AVE REGINA S4S5N2 306 725 2448 100057228 190000 GY005 PYRAMID DRUGS 2240 PORTAGE AVE WINNIPEG R2H1J4 204 220 0547 100057240 199099 GY006 Johns Fish Shack 673 STRAIGHTCREEK RD Toronto ol TBR2E4 TE0 435 8555 100057284 190000 Y007 GRIFFITHS ROBERTICAROLINE MIM 41 FAIRWAY DRIVE EDMONTON TBA3R4 780 431 7831 100057288 199099 m o m 6 Total Humber of Accts T APPENDIX 3 ACTIVITY BY EVENT REPORT 11 15 2011 14 30 12 Activity By Event Code Report 1 of 1 52222222227 Dates 10 01 2011 to 11 15 2011 Location in Installing Co to 96 to 97 Date Event Location Scheduled CS LITCTESTO Site Mame LARS OWEN BERU MM Alt ID Address 125 TATOOINE CIRCLE CALL DETAIL EXAMPLE CALGARY
68. o the user s login Clicking on this number will take users to an advanced search page allowing search criteria with specific parameters Users can search for a single account or a range of accounts that share the same entries such as name city etc See the Search section for details 24 Hour Alarm Activity Clicking on this number will display a list of alarm types received in the previous twenty four 24 hours Further information can be obtained by clicking on the number that is associated with the service type to show a listing of those accounts CS Name Address City Phone and Site To view further details by account users may click on the CS to go into the Site General Information section to look at any piece of information associated with the account including event history Currently in Alarm Status Clicking this number will display a list of alarm types which are presently in alarm where incidents have been received but have not yet been full cleared by an operator It will show the number of systems that have had an incident per service type Further Q9 User Guide information can be retrieved by clicking on the number that is associated with the service type to show a listing of those accounts CS Name Address City Phone and Site To view further details by account users may click on the CS to go into the Site General Information section to look at any piece of information associated wit
69. of an already existing permanent schedule the Permanent radio button will automatically switch to Temporary and users will be prompted to enter the dates that this schedule will be valid for Schedule C Permanent 7 Temporary Effective Date Expire Date 1232005 Comment Now users must fill in the Alarm Condition Window information that they copied from the permanent schedule Note Under Fail to Close Event please select event code 3666 FC NO CLOSE 37 User Guide Next the opening and closing times for each day must be filled in Once this has been completed select Save Changes and the temporary schedule will be added to the account Holidays Holidays for the schedule are listed on the right hand side of the screen If no separate holiday hours are defined select Add a New Holiday Schedule Next select the holiday which is being celebrated using the drop down feature Enter the open and close times either manually in military time or by clicking the clock function to enter it using arrows If the alarm system should not be disarmed that day leave both the open and close fields blank When done press the Save Changes button There is no limit to the number of holiday schedules which can be entered Holiday Schedule Maintenance REACH FOR THE SKY INC Holiday Canada Day Start Date 07 01 2011 End Date 07 01 2041 Close Save Changes
70. offline Account On Test Status Modification Users can clear the test to resume monitoring of their account When an account is already ON TEST UNTIL 11 10 2011 10 46 00 On Test a Clear Test button will appear 454 ROCKY RIDGE RD this button will return to the same type of TESTING TRAINING ACCT screen but the middle section will be titled CALGARY AB TSRIRS Clear Test Criteria Users will be required to re enter their login password and select the 555 555 5555 x Yes Proceed button to clear the test OUT OF NORMAL ZONE LIST fone Status Comment There are Zones to Display User Guide Placing Accounts Out of Service 389 PARTY WHSL ONLY To query the Out of Service status for an account click the modify link to the right of the Out of Service Current Status section of the Site General Information Page If the account is already OOS this area will display the Date it was placed OOS This page also provides the ability to toggle the system In Out of Service via the web product To place an account Out of Service Account Out Of Service Status Modification TEACH BASIC 5 ZIGGY008 5 100057272 Select the Place Out of Service button In Out of m ap E Service Criteria use the MISSISSAUGA ON L5N7A8 drop down menu at OOS Category to select a category and then type in the User Login Password Password Your login password is required to change the st
71. olicies for protecting personal information en reinforce the importance of complying with them Use of cookies A cookie is a small line of data that is sent to your Internet browser from a web server and stored on you computer s hard drive Cookies can track how and when you use a User Guide site and which site you visited immediately before A cookie does not damage your system A cookie identifies your browser and not you We use cookies to identify which areas of our network you have visited so the next time you visit those pages may be readily accessible If you do not wish to receive a cookie use the options in your web browser To that effect click on the help section of your browser to learn how to change your cookie references This provides you with anonymity but it also makes it very difficult to offer your customized services Your own role You also have a role in protecting the security of your information for example you should guard your password and not permit unauthorized use of your account Third parties websites To the extent that our websites contain links to other sites the owners of those sites are responsible for the privacy practices or content of those other sites ADT does not endorse and will not be responsible for the privacy practices on third party websites Questions concerning this privacy policy If you have any questions regarding this privacy policy please feel free to contact ad
72. om the list This list will be used as a procedure for operators dealing with alarm signals As such the premise number needs to be listed as well as the proper authorities Police Fire Guard etc depending on the type of dispatch instruction plus the contacts for the site The following are some of the more common ADT Standard procedures for dispatching on alarms Page Type Commercial Residential MN MISC Premise Premise Contact Group List Contact Group List BURG Premise Premise Police Guard Police Guard Contact Group List Contact Group List HOLDUP This will vary by city check local PD procedures FIRE Fire Department Premise Premise Fire Department Guard if applicable Guard if applicable Contact Group List Contact Group List MEDICAL Ambulance Premises Premises Ambulance Guard if applicable Guard if applicable Contact Group List Contact Group List Note Due to NFPA by laws all commercial fire alarms must be responded to by first notifying the Fire Department and then verifying the premise This means that the first entry in a commercial 701 page will always be the Fire Department for that area followed by the premise number before site contacts may be added ADT Standards for Call Lists require that Contact Group Lists be used whenever possible to ensure accuracy By using Contact Group Lists users can be certain that changes made to the appropriate Group List will automatically carry into t
73. on in the form of an Account Detail Account Summary Heport 24 Hour Event History Report or 30 day Event History Heport ONE CLICK REPORTS Full versions of these one click reports with full details on report data and type can be found in the Reports section later in this document Other Systems on this Site This menu option is only available if there are other accounts linked to the system currently being viewed Clicking on the CS 5 will move directly to that account s Site General Information page 91 User Guide Placing Systems on Test To modify an account s On Test status click the Modify link to the right of Currently on Test from the Site General Information Current Status area This will display any relevant test information and expiry times To place the account on test select the Place On Test button Search Report Action Contacts Dispatch Instructions Event History General Dispatch Instructions Info Account On Test Status Modification REACH FOR THE SKY INC 5 2 ZIGGYO02 NOT TEST REACH FOR THE SKY 454 ROCKY RIDGE RD TESTIHG TRAIHIHG ACCT CALGARY T3R1R5 Place Test OUT OF NORMAL ZONE LIST Zone Status Comment There are Zones to Display At On Test Criteria the default setting enables users to place an account on test for a two 2 hour time period although the date and time may be adjusted by either typing it in or
74. ons and double arrow buttons What do they do The single arrow button will advance users through their search results one page at a time The double arrow button will advance users to the first last page of their search results User Guide Glossary of Terms ATI or Automatic Test Interval is the number of hours to wait for a system to test before a fail to test event is generated by MASterMind for operator action Authority the capabilities a PIC PIN provides the user with Authority levels are as follows LOOKUP SELECTION Clear Entry Cancel Authority auth descr Restricted All Changes Access Code Bypassable L Access Code Irreaular Access Code Restricted Personal Identification Code Installer Code lrrequiar All Changes Master Code lrreguiar Changes Bypass Restricted Changes Irrequiar Changes e Em 0 es E kregular Changes Bypass CFR Customer File Report CIR Customer Information Representative CMC Customer Monitoring Center CS The account number or transmitter ID associated between MASterMind and the specific client information CS Seq Central Station Sequence CSR Customer Service Representative Dispatch Location The monitoring station that handles alarm signals for the customer Dispatch location s include vary depending on type of account and location Event
75. ovince of Ontario This Agreement in conjunction with Your obligations under the Alarm Services Agreement or any other agreement You may have with Us shall constitute the entire Agreement between the parties hereto Any waiver or modification of this Agreement shall only be effective if it is in writing and signed by both parties hereto If a court of competent jurisdiction finds any part of this Agreement invalid or unenforceable the remainder of this Agreement shall be interpreted so as to reasonably affect the intention of the parties 10 Protection of Privacy Thank you for visiting us on line at adtselect ca We want you to feel comfortable while visiting our website and therefore we respect and are committed to protect your privacy It is our belief that you should understand the way we will use the information that you provide This policy also explains how you can ask questions and review and update your personal information We invite you to take a few minutes to read our privacy policy Your Consent By using this Web site you consent to the terms of our Online Privacy Policy and to ADT s processing of Personal Information for the purposes given above as well as those User Guide explained where ADT collects Personal Information on the Web If you have objections to the Privacy Policy you should not access or use this site Collection of your anonymous information In general you can visit ADT s Web pages withou
76. r GRP Invalid User Early Open Failed Schedule Verification comment THIS IS A TEST ADDITION OF 11 2 2011 12 18 GRP O C 1 13 1 OP OPEN CSL VFY 1 1 Manual Entry Oper GRP Invalid User Late Close comment THIS IS A TEST 11 2 201112 18 GRP O C 1 14 ADDITION OF P1 CL CLOSE CSL VFY l User amp 1 10 24 2011 9 20 O C 1 Manual Entry Oper GRP Early Open OP OPEN LSL VFY 10 24 2011 8 4768 o C1 4 10 24 2011 8 47 10 4 2011 9 41168 O C 1 24 ManualEntry OperGRP EarlyClose CL CLOSE LSL VFY 3 USERACCESS3 DAISYDUCK 10 4 2011 9 41 10 4 2011 9 29 CL CLOSE LSL VFY 10 4 2011 9 00 10 4 2011 9 00 10 4 2011 8 59 OP OPEN LSL VFY 4 USER ACCESS 4 SCROOGE MCDUCK APPENDIX 6 MAILOUT REPORT 11 15 2011 14 22 34 Mail Out Report Page 1 of 2 Site 0 Dates 10 01 2011 to 11 15 2011 Active Dates 1980 01 01 to 2079 01 01 DOG RALPH MR LIE DOWN 22 BONE AVE SIT CALGARY T1Y4M5 cs UTCTESTO Site Name DUCK DONALD MR Address 5679 MARINA AVE CALGARY T3J3NB Date Oper Area Zone Event ID Location Comment User Scheduled 10 04 2011 08 58 54 GRP ONC 1 24 CL CLOSE LSL VFY THIS 15 TEST ADDITION OF P1 USER ACCESS 2 DONA 10 04 2011 19 00 00 10 04 2011 08 59 02 GRP Qic 1 23 LSL FY THIS IS TEST ADDITION OF P1 USER ACCESS 2 DONA 10 04 2011 08 00 00 10 04 2011 08 59 12 GRP Oc 1 24 CL CLOSE LSL VFY THIS IS TEST ADDITION OF P1 USER ACCESS 4 SCRG 10 04 20
77. rmation REACH FOR THE SKY INC CS ZIGGY002 Sites 100057185 First Name GEORGE PIN ETE LLA Last Mmg ANDERSON Autorty fa Users ME Passcard amp CallList csse fo 1 Key v Yes Ho Verify C Yes 4 No Contract Signer yes start Date 087182005 End Date Permanent Suspended m WHEN ALARM OCCURS PHONE NUMBERS WILL BE CALLED IN THE ORDER LISTED BELOW Phone Type Extension Comment Start Time End Time Eu E Save Changes Cancel Add Delete While accessing the Contact Information window users may update amp Save Changes Cancel and return to the previous page Add a New Contact or Delete the current contact record If accessing this screen to Add a New Contact users will be presented with a blank record to fill in the new contact s information Q User Guide Each contact record contains multiple fields in which information can be provided for each contact record fields marked with an are required fields and must contain valid values to save the contact update Contact fields which can be adjusted include the following First Last Name please enter in CAPITAL letters List Passcard Passcard amp List Key does the contact have keys to this location Contract Signer Is this contact the individual who signed the ADT agreement PIN A verbal password ONLY 10 alphanumeric characters maximum Author
78. rt thereof other than in the regular course of facilitating Your business with Us You may not reverse engineer recompile translate adapt or disassemble the Site or any part of the Site You may not transmit Your Account information to any third party unrelated to the operation of Your business without Our prior written approval 91 User Guide 3 Ownership You have no ownership rights in the Site or Your Account Rather you have a license to use the Site and access Your Account as long as this Agreement remains in force and effect You understand and agree that We may revoke Your use of the Site or your Account at any time in Our sole discretion Ownership of the Site and Your Account and all intellectual property rights therein shall remain at all times with Us We expressly reserve all rights not granted to you herein You may not remove any proprietary notice of ADT Security Services Canada Inc from Your Account Any other use of the Site and Your Account by any person business corporation government organization or any other entity other than the uses permitted under this Agreement is strictly forbidden 4 Confidentiality You acknowledge that the Site and Your Account contain proprietary trade secrets of ADT Security Services Canada Inc and you hereby agree to maintain the confidentiality of the Site and Your Account using at least as great a degree of care as you use to maintain the confidentiality of your own most confid
79. s can be created by clicking on the Create a New Action button Home Search Report cite Info Contacts Dispatch Instructions Event History Site Info Action Queue for PYRAMID DRUGS 5 Z1IGGY055 Site 100057240 Show tems Action Created Status Service Type Completed Comment 1000328633 09 15 2006 11 31 15 Closed MASweb Service Action 08 15 2006 test EJ E E Ej Create a New Action View Open Close Status Clicking on the View Open Close Status link takes users to a screen which will show the current status of the account Home Search Report Action Queue Site Info Contacts Dispatch Instructions Event History General Dispatch Instructions cite Info Open Close Status List REACH FOR THE SKY INC CS ZIGGY002 Site 100057185 fone Status D C 1 Armed El El E C User Guide View On Test History The View On Test History link takes users to a page which will show any on test that was performed on the system Clicking on the date hyperlink will display the On Test event history tome pe Repo AC ote info Contacts Dispatch Instructions Event History General Dispatch Ins site Info Test History List REACH FOR THE SKY INC 5 ZIGGY002 Site 100057185 Effective Date Expire Date Description 11 10 2011 08 47 11 10 2011 09 18 ADT Service Repair 11 10 2011 07 51 11 10 2011 07 53 ADT Service Repair z El El E User Guide System Specific Information
80. s message or one similar then this would imply that the user does not have any PDF viewing capable software installed on their PC Users are encouraged to review the technical requirements section for further information When will the Central Station receive my requested change When a user saves their changes the change is immediately sent to the Central otation for review and processing by the data department How long will it take for my changes to be reviewed and my pending changes cleared The Central Station can review change requests at any time Typically changes should be reviewed every 2 to 3 hours during regular departmental hours How use the advanced search option for the Agency Lookup Users should enter a direct phone number for the agency if they have it Alternatively users can change the city name to a city which dispatches that agency to the location and select from the choices provided Why does my counter on my home page for number of pending changes on the system say 15 for example but when select the hyperlink only see 8 sites listed Since there can be multiple pending changes on any given account that account would be listed only once Can access ADT Select from anywhere Since ADT Select is a website accessed through the internet users can access the web site from any computer which is connected to the internet anywhere When do a search see single arrow butt
81. selection based on previous criteria With the example above once the report has run on Dec 16 the run date amp the date range will automatically adjust The new report would be scheduled to run on Dec 17 and the date range would update to Dec 16 9 00 00 Dec 17 9 23 59 oimilarly customers may setup weekly and or monthly reports using the same criteria A weekly report set to run on Dec 16 should have an initial date range including the week prior Dec 9 Dec 16 When this report runs the date range will adjust automatically to the next week Dec 16 Dec 23 for the reports next scheduled run date of Dec 23 C User Guide Editing an Existing Scheduled Report Once a custom scheduled report has been created and saved it will appear under the heading Scheduled Reports on the main Report screen of the ADT Select website ACCOUNT amp EVENT REPORTS Account Detail a Custom reports can be viewed and edited Event Histon by clicking on the Report Name SCHEDULED REPORTS Report Run Next Run Status Daily OFC Repot Daiy 11 16 2011 08 00 Active Monthy O C Report Monthly 12 01 2011 13 43 Active z El El E From this screen users can choose to disable a report Disabled Yes Mo Disable a Scheduled Report if you wish to stop it fram running temporarily Use the Delete button below to stop it permanently This will temporarily stop the report from being generated unti
82. store is to be used in conjunction with the Restore option if set to Y and only if the zone being altered is used to restore another zone In this case the user would enter that zone number in this field The option for Alternate CS may be left blank unless there is a back up system with a separate CS redundant system to which the zone reports 42 User Guide Reports Report Selection Menu Items Report Inbox 0 New Reports ACCOUNT amp EVENT REPORTS Account Detail Account summary Activity By Event Alarm Incident Event History Qut Open Close Occurrence Open Close Exception The report area allows users to view email or print any of the information associated with the account s linked to their user profile Specific detail on what the different field names mean and their descriptions can be found in the glossary at the end of this manual Generally there are some features that are consistent amongst the different account and event reports When using restriction sort options it is important to be aware that each new parameter will limit the results returned by the report When utilizing these restriction sort options the web report requested will only display results for systems which meet all of the sorting requirements When using any of the available reports users may either narrow the field of search or leave all fields blank to default to First through Last To query for
83. struction List REACH FOR THE SEY INC Order Ascending Descending Pages Effective Date Expire Date Pending 10 26 2004 Permanent 01 10 2520 04 Permanent 10 26 2004 Permanent Bae g Add Mew Dispatch Instructions Note The first time viewing a Dispatch Instructions Page users may be prompted to install an ActiveX control To view these pages correctly users must allow the installation of ActiveX controls Q The list of dispatch pages will initially display in order of page number but this may be modified using both the Order drop down menu and or the Ascending Descending radio buttons The last field displays any pending changes additions or deletions to the account currently being viewed Clicking on Add New Dispatch Instructions will add new dispatch pages as required Clicking on a page number will open a screen that displays the Dispatch Instructions and Call List for the corresponding dispatch page Once on this screen a user can modify the instructions or call list associated with this page or delete the page 26 ADT User Guide Dispatch 501 Instructions REACH FOR THE SKY INC CS ZIGGY002 Site 100057185 4 O 0 Description 4 Description Phone Pending Zone State EventID Description Premise 555 555 5555 1 Alarm 230 BA DOOR FRONT WALTER MCINTOSH 403 562 8425 Alarm 200 BA DOOR PERIMETER PD CALGARY 403 296 9177 100 Alarm 480 BA IR MOTION NORTH 10 26 2004 raj
84. t telling us who you are or revealing any Personal Information about yourself For our internal purposes we gather date time browser type the name your Internet service provider the site that referred you to us any pages you requested navigation history and IP address of all visitors to our site This information does not contain anything that can identify users personally We use this information for our internal security audit log trend analysis and system administration and to gather broad demographic information about our user base for aggregate use We use this information to generate statistics and measure site activity to benefit adtselect ca users This same information may be shared with third parties in order to provide these services or to analyze store or aggregate the information It may also be shared with other third parties working with us to improve the services of ADT or this website Collection of your personal information ADT asks for your first and last name address email address telephone numbers and other personal information when you create an account online You will also be asked for personal information when you make an online purchase or enter into contests or promotions sponsored by our partners Use of your personal information We use your personal information to process your orders and to allow us to communicate with you The information also enables ADT to customize products or services to better
85. tain business information concerning Your business account Account with Us at Our ADT Select Web Site located at hiip www adtselect ca the Web Site Before You may participate in and use the Site You must accept the terms and conditions privacy and security policies of this Agreement by clicking on the Accept option at the bottom of this Agreement Once You have accepted such terms and conditions We shall provide You access to the Site to access Your Account Should You not accept the terms and conditions of this Agreement You shall not be permitted access to the Site 2 Rights and Restrictions In Using the Site Subject to the terms and conditions of this Agreement We grant You a non transferable license to use Your Password to access Your Account on the Site for Your own internal business purposes and to use download and copy such Account information solely to facilitate Your business with Us You agree that you shall not permit or allow any third party to use or access Your Password the Site or Account and that You shall not use any proprietary or confidential information contained in the Site or Your Account for any purpose other than to facilitate Your business with Us and only with those employees or consultants who are bound by written confidentiality obligations who have a need to know You may not publish display disclose modify distribute or create derivative works based on the Site or Your Account or any pa
86. talling Co gl Servicing Co Corp Account B Owner Occupied Yes 8 No Hours ATI Minutes Alt ATI Hours Alt ATI Minutes ATI Option none ATiLateEvent QA Reset Timer Test E ATI Global Disp ATI Dispatch Page Telco Lease Line noe e Special 1 Redundant System yes No Entry Delay Minutes inene Exit Delay Minutes inone 71 Within Site Information are the information fields for the Site Name Address Postal Code Phone Number and other related pieces of information such as Time Zone Site Type e g commercial residential Site Status e g active local OOS etc whether the site is Owner Occupied the UL Code as well as the Dispatch Install and Service Locations At the bottom of the screen under the System Information heading users will see System Type CS Alt ID customer branch number VRT Mail Frequency for reports the Panel Phone Number DLL phone if it s a redundant system the ATI information as well as the programmed Entry and Exit Delay times All required information fields are marked with a to clearly identify required data 91 User Guide Zones Users clicking on the Zones link are taken to the Zones page providing users with a view of all the zoning information currently being monitored on the account Only specific security groups have the ability to edit zone information while all others wi
87. the bottom of the screen select the day to change and enter the new open and close time s for that day in XX XX format Click on Save Changes to update the information or Cancel to disregard all changes If users would like to Add or Delete a schedule please contact your local ADT representative or National account manager as this is a change to contracted services Addition Deletion of schedules to an account must be performed by an ADT agent to avoid excess alarm activity User Guide TEMPORARY SCHEDULES To add a temporary schedule to an existing schedule open the permanent schedule that requires a temporary alteration CAUTION Note Users must take note of all Alarm Condition Window information as this must be copied exactly as listed in the permanent schedule into the temporary schedule Early Open Yes Ho 00 30 Early Close Yes Ho 01 30 Late Open Yes Ho 01 30 Late Close f Yes Ho 00 30 Alarm Event ID Dispatch Instruction Page Global Instruction Page Fail to Open Ed Fail ta Close CLOSE 5 Creation of a temporary schedule can be accomplished by first clicking the Add button at the bottom of the Schedule page A new blank schedule will appear The first field that needs to be filled in is Schedule This number should match the permanent schedule number the user clicked on exactly generally Schedule 1 As soon as users fill in the number
88. tomatically redirect to the Welcome Page ume Note Do not share passwords for any reason Additionally users who have forgotten their password can utilize the 1 Forgot My Password link to recover the password automatically Clicking the link prompts users to enter their registered email address which will forward an email with a secure one time use link to change the account password securely Online Customer Service Please enter your email address below to begin the password recovery process Email Address Jadtselecthelpmadt ca Send Email Cancel User Guide Website Security ADT Select is a secure website operating with 128 bit SSL encryption This ensures that any data being transmitted is encrypted and securely sent to the user s browser Once connected to the ADT server all the information you see is protected from being viewed by any outside sources The system is also defaulted with an inactivity time of twenty minutes meaning that if the system does not see any activity over this period it will automatically log out of ADT oelect This feature is set for the protection of both users and the sites they have access to For additional protection ADT Select employs a user lockout system designed to protect login credentials against unauthorized access After 5 unsuccessful login attempts users will encounter the error screen shown below Online Customer Service AUT Select You have reac
89. tselect ca by e mail at the following address adtselecthelo adt ca or 2815 Matheson Blvd East Mississauga Ontario LAW 548 Changes to this policy We will occasionally update this privacy policy In such case we will also revise the last updated date appearing at the top of this privacy policy 11 Security Policy Security Statement ADT Security Services Canada Inc ADT brings together a combination of industry approved security technologies to protect data for our customers It features password controlled system entry and Secure Sockets Layer SSL protocol for data encryption Secure Access and Verifying User Authenticity To begin a session with ADT a User must enter a Log in ID and a password Each User is responsible for the security and use of your username and password Secure Data Transfer Once the server session established the User and the server are in a secured environment Because the server has been certified as a 128 bit secure server by Thawte data traveling between the user and the server is encrypted with the Secure Sockets Layer SSL protocol With SSL data that travels between ADT and customers User Guide is encrypted and can only be decrypted with the public and private key pair These two keys are the only combination possible for that session When the session is complete the keys expire and the whole process starts over when a new user makes a server Session otrong precaut
90. ttached to a user profile Full versions of these one click reports with full details on report data and type can be found in the Reports section later in this document Find an Account by 5 TURPE T Users can search for an account with a specific CS using the quick search option Go Advanced Search included on the Home Page a quick search enter the CS and click Go to initiate the search For Advanced Search instructions see instructions under the Search area of this document User Guide Search Multiple areas of the website may link the user to the Account Search area This section of the website allows users to search for accounts associated with their profile which match various criteria to obtain a refined account listing Search by Account Information SEARCH BY ACCOUNT INFORMATION Each field will accept a full or partial entry and c return all results that apply For instance users may enter an area code in the Phone field and it will return all accounts that have that specific area code Wildcard searches may also be Cty Province Postal Code performed using 95 symbol Ph Note 5 to your system number e as used by our central monitoring station i Panel ID The Sort By drop down box allows you to choose ortsy iusso the way multiple results are sorted Options include CS
91. ture x Action Regd to be deleted x x Restore x Actual Attack Low Battery x x Medical x Actual Fire Supervisory x x Medical Cancel Test Failures x BA Alarm Bypass Critical Condition x x x Medical Dispatch Test Signals x x Ho Close Trouble x x Xl Xl Communication Failure Ho Open Undefined Signals x x FA Alarm Open Close x x Fire Cancel Operator Action Close Window Show Operator Actions If set to Yes the report will include operator actions taken on the account while handling alarm activity i e called premise dispatch PD etc Irreg Open Close only If set to Yes the report will only include data for systems in the selected Event Date Range that have had an Open Close event which was outside the system s specified monitored schedule User Guide Exclude System Tests If set to Yes the report will not include any event activity which occurred while the system was on test Include Schedules If set to Yes the report will include a listing of the active monitored schedules for each system Address Position This option toggles the display area of the system s address either on the Left or Right hand side of the report document A sample of the Mail Out Report may be viewed within Appendix 6 Open Close Occurrence Report The Open Close Occurrence Report
92. ut of Service Systems with Pending Changes 0 0 6 0 5 0 View Messages from the Central Station The ADT Select banner displays on every page and it may be customized to a user s specifications if needed For further details users are urged to contact their client representative or send a message to adtselecthelo adt ca Just below the banner are the hyperlinks that immediately route you to the primary front pages on the site Home Search Report Action Queue FAQ Logout and Preferences Below this with a faint beige background on the home page you will see to the left Welcome your user name and to the right site navigation icons These icons in the order they appear are Go Back Go Forward Reload Page refresh Home Help and Exit log out 4 O 14 User Guide Account Statistics Overview These at a glance statistics provide updated information for the user s account base In order to obtain more detailed information click on the number listed to the left of the specific line item The following reviews each option in more detail ACCOUNT STATISTICS OVERVIEW of Systems Status zT Total Systems Monitored 24 Hour Alarm Activity Currently In Alarm Status systems Currenth Open systems Current Closed Currently Test Qut of Service Systems with Pending Changes 0 2 4 3 D 2 Total Systems Monitored This category includes all accounts systems that are linked t
93. y clicking on terms and conditions These terms and conditions contain important provisions including a limitation of liability restrictions on use and a privacy policy Sign In I Forgot My Password Notice This site uses JavaScript to provide you with better features and enhanced navigation If JavaScript has been disabled in your browser you will not be able to access some of the features on this site For more efficient access to the login screen users may choose to add the login page as a favorite To do this click on Favorites in the web browser then Add to Favorites and enter the name ADT Select login or another name that would be familiar Enter the User Name and Password provided by ADT Web Services select a preferred language check the terms and conditions box and click on the Sign In button After signing on to the system for the first time it is recommended users change the default password to something familiar and not known by others As a security measure users should consider utilizing an alohanumeric password made up of at least six characters example Cookie47 To update the password click the Preferences link in the top navigation bar at the right side of the screen Users will be asked to input the old password as well as select a new password Additionally users will be prompted to enter a Postal Code no spaces the first time they update their password Once changes have been saved the website will au

ADT Select User Manual Ver. 6.28

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