Cisco Emergency Responder User Guide 8.5
Contents
1. Use the Locate Phone by Extension page to search for a phone using its extension number If the search finds a match the results are displayed The results show all information that has been configured for the phone Table A 2 describes the Locate Phone by Extension page Table A 2 Locate Phone by Extension Page Field Description Phone extension Text box into which you enter the extension of the phone that you want to locate Find button Starts the phone search Related Topics e Understanding What Happens When Someone Places an Emergency Call page 1 3 e Obtaining More Information About an Emergency Call page 1 5 Cisco Emergency Responder User Guide 8 5 OL 23013 01 AS Appendix A User Web Interface For Cisco Emergency Responder W Locate Phone by Extension Cisco Emergency Responder User Guide 8 5 Ac E OL 23013 01 A Accessibility Features 1 12 Acknowledged By 1 11 A 3 acknowledging an emergency call 1 4 C Call Acknowledged A 3 Caller s Extension A 3 caller s extension field Call History page 1 11 call history viewing 1 9 Call History page A 1 call records A 3 search criteria A 2 call records Call History page A 3 Cisco Emergency Responder how it works 1 3 how to access the interface 1 2 logging in 1 2 User web interface A 1 class of service field Emergency Call Alert page 1 6 comments field Call History page 1 11 comments field Emergency Call Alert page 1 72. are displayed when you click on a call record The port name can be configured on the switch for a particular port Ss Note Cisco ER displays the port name only for automatically tracked phones e When you determine the location of the caller you can respond to the call according to your company s emergency response policy e As soon as the caller places the emergency call Cisco ER refreshes the Emergency Call Alert page If Cisco ER cannot perform the real time update for some reason for example because you are temporarily not connected to the server the Emergency Call Alert page will be refreshed in 30 seconds N Note Cisco ER only provides you with the extension of the caller you cannot listen to the actual emergency call Cisco Emergency Responder User Guide 8 5 0L 23013 01 EEE Chapter 1 Using Cisco Emergency Responder EE Acknowledging an Emergency Call Acknowledging an Emergency Call To acknowledge an emergency call means that e You are taking responsibility to act according to your company s emergency response policy on behalf of that call e You understand that your policy might require you to go to the physical location of the caller or it might require that you monitor the emergency situation by telephone e You understand that when you acknowledge a call Cisco ER keeps an acknowledged call for 24 hours in the system After 24 hours Cisco ER removes that call from the
3. Cisco Emergency Responder W Obtaining More Information About an Emergency Call While these details might not describe the exact physical location of the caller they should describe the area from which the emergency call came If you find that these details are not helpful in locating the emergency caller talk to your system administrator Table 1 1 describes the fields you see when you click on a call record from the Emergency Call Alert page Table 1 1 Emergency Response Location Fields Field Name Description ERL Name Zone name that your system administrator has set for that call s location House Number Number from the postal street address for the building for example the 170 in 170 West Tasman Dr House Number Suffix Number extension such as 2 for the house number if any Street Name Street name from the postal address for the building Street Suffix Type of street such as AV for Avenue Prefix Directional Leading directional indicator if the street name contains one for example N for North Post Directional Trailing directional indicator if the street name contains one for example N for North Community Name Community name for the address for example a city town or district name State 2 digit state abbreviation Main NPA 3 digit area code of the main number associated with the calling number Customer Name Subscriber
4. Emergency Call Alert page list and that the entry disappears from your Emergency Call Alert page and the Emergency Call Alert page of every onsite alert person in your system Note Unacknowledged calls are indicated by a red color link Acknowledged calls are indicated by a black color link Note All security personnel onsite alert personnel who have access to the Cisco ER User web interface see the same emergency calls on the Emergency Call Alert page When you acknowledge a call Cisco ER removes the call from the list Even though the call record is removed from the list on the Emergency Call Alert page Cisco ER saves the information about the call You can see information about an emergency call after 1t is acknowledged by viewing the call history For information about how to view the call history see the Viewing a History of Emergency Calls section on page 1 9 You can also see detailed information about that caller s location by looking up the phone extension For information on viewing details about a caller s location see the Obtaining More Information About an Emergency Call section on page 1 5 Before You Begin This procedure assumes that you are logged in to Cisco ER and that the Emergency Call Alert page is displayed Cisco Emergency Responder User Guide 8 5 ua OL 23013 01 Chapter1 Using Cisco Emergency Responder Obtaining More Information About an Emergency Call W For inst
5. OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL SEMIOTEK INC OR ITS 01 23013 01 Cisco Emergency Responder User Guide 8 5 y Preface CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE Cisco Emergency Responder User Guide 8 5 vii E OL 23013 01 2 CHAPTER 1 Using Cisco Emergency Responder Cisco Emergency Responder Cisco ER 1s an emergency communication system that helps you respond to a crisis quickly and efficiently When someone in your telephone network places an emergency call Cisco ER automatically notifies you and routes the call to the local public safety answering point PSAP operator Using the extension that Cisco ER provides you can look up the location of the caller through the Cisco ER User web interface Once you know the location of the caller you can go to the site of the emergency send help or otherwise complete your company s emerge
6. community name field Emergency Call Alert page 1 6 company ID field Emergency Call Alert page 1 7 county ID field Emergency Call Alert page 1 7 customer code field Emergency Call Alert page 1 7 customer name field Emergency Call Alert page 1 6 D Date Acknowledged 1 11 A 3 date field Call History page 1 11 elevation field Emergency Call Alert page 1 7 ELIN Used A 3 ELIN used field Call History page 1 11 Emergency Call Alert page A 4 emergency call history 1 9 emergency calls I OL 23013 01 Cisco Emergency Responder User Guide 8 5 y E Index how to acknowledge 1 4 how to get location details 1 5 how to see a call history 1 9 ERL Name A 3 ERL name field Call History page 1 11 exchange field Emergency Call Alert page 1 7 extract date field Emergency Call Alert page 1 7 F finding an emergency caller s location 1 5 house number field Emergency Call Alert page 1 6 house number suffix field Emergency Call Alert page 1 6 L latitude field Emergency Call Alert page 1 7 Locate Phone by Extension page A 5 Location A 3 location field Emergency Call Alert page 1 7 logging into Cisco Emergency Responder 1 2 longitude field Emergency Call Alert page 1 7 main NPA field Emergency Call Alert page 1 6 main telephone number field Emergency Call Alert page 1 7 O order number field Emergency Call Alert page 1 7 P phone extension field Locate Phone by Extension page
7. A 5 phone search 1 5 post directional field Emergency Call Alert page 1 6 prefix directional field Emergency Call Alert page 1 6 S searching on an extension 1 5 state field Emergency Call Alert page 1 6 street name field Emergency Call Alert page 1 6 street suffix field Emergency Call Alert page 1 6 J Cisco Emergency Responder User Guide 8 5 OL 23013 01 index W T TAR code field Emergency Call Alert page 1 7 Time Acknowledged 1 11 A 3 time field Call History page 1 11 type of service field Emergency Call Alert page 1 6 Z zip code extension field Emergency Call Alert page 1 1 zip code field Emergency Call Alert page 1 7 Cisco Emergency Responder User Guide 8 5 0L 23013 01 SIE E Index Cisco Emergency Responder User Guide 8 5 PINA E OL 23013 01
8. AGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Cisco and the Cisco Logo are trademarks of Cisco Systems Inc and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Cisco Emergency Responder User Guide 8 5 Copyright 2010 Cisco Systems Inc All rights reserved CONTENTS Preface v Overview i v Audience i v Organization i vi Obtaining Documentation Obtaining Support and Security Guidelines i vi Cisco Product Security Overview i vi Acknowledgements i vii chapter 1 Using Cisco Emergency Responder 1 1 Accessing the Cisco Emergency Responder User Web Interface 1 2 Understanding What Happens When Someone Places an Emergency Call 1 3 Acknowledging an Emergency Call 1 4 Obtaining More Information About an Emergency Call 1 5 Using Phone Search 1 8 Viewing a History of Emergency Calls 1 9 Using Accessibility Features 1 12 APPENDIX User Web Interface For Cisco Emergency Responder A 1 Call History A 1 Emergency Call Alert A 4 Locate Phone by Extension A 5 INDEX Cisco Emergency Responder User G
9. Afeafe CISCO Cisco Emergency Responder User Guide 8 5 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Text Part Number OL 23013 01 DISCLAIMER NOTICE THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS DOCUMENT ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS DOCUMENT ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS THE CUSTOMER ASSUMES ALL RESPONSIBILITY FOR PROPERLY CONFIGURING THE CISCO EMERGENCY RESPONDER CISCO HEREB Y DISCLAIMS ANY AND ALL LIABILITY ARISING FROM OR IN CONNECTION WITH A USER S INABILITY TO REACH EMERGENCY SERVICE RESPONDERS INCLUDING INABILITY TO ACCESS A PUBLIC SAFETY ANSWERING POINT OR THE INABILITY OF EMERGENCY SERVICE RESPONDERS TO IDENTIFY A USER S LOCATION CISCO STRONGLY RECOMMENDS THAT ALL CUSTOMERS VERIFY AND TEST CONFIGURATION OF THE CISCO EMERGENCY RESPONDER IMMEDIATELY FOLLOWING INITIAL CONFIGURATION AND ON A PERIODIC BASIS THEREAFTER CISCO FURTHER RECOMMENDS THAT ALL CUSTOMERS PROVIDE ADEQUATE TRUNK AND BANDWIDTH CAPACITY TO ENSURE THAT AUDIO PATHS ARE AVAILABLE FOR EMERGENCY CALLS IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAM
10. ack security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew whatsnew html Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Cisco Emergency Responder User Guide 8 5 lt a OL 23013 01 Preface Acknowledgements This product includes software developed by Justin Wells and Semiotek Inc for use 1n the WebMacro Servlet Framework http www webmacro org You may use WebMacro for use under the GNU General Public License You may also use WebMacro under the terms of the Semiotek Public License The terms of the Semiotek Public License are as follows Copyright c 1997 1998 1999 2000 Semiot
11. d of time By maintaining a history of emergency calls you can view details about how many emergency calls were placed on a given date from a given caller or that contain a specific keyword that describes the call You can also enter or view additional information about an emergency call such as the nature of the emergency or what was done by accessing the Comments field of a call record To view call history follow these steps Procedure Step1 Choose Call History from the main menu The Call History page appears Step2 Use the drop down lists and text field to enter specific call search conditions Click More to add conditions or click Fewer to remove the last condition added Cisco Emergency Responder User Guide 8 5 0L 23013 01 O Chapter 1 Using Cisco Emergency Responder M Viewing a History of Emergency Calls Ss Note If you specify more than one condition make sure to select whether you want all or any of the conditions to be satisfied For example 1f you want to view all medical emergency calls that came from your company s office in San Jose on July 6 your conditions might look like this Find Details of calls where all of the conditions are satisfied and where Date is 07 06 2003 and where ERL Name is Exactly SanJose Building and Comments contains medical Step3 Click Find Information appears about those calls that meet the specified search conditions If there is more information than can
12. de of the ERL Latitude Latitude of the ERL Elevation Elevation of the ERL TAR Code Taxing area rate code Location Additional location information in free form to help identify the exact location of the phone For example this information might repeat the street address that is defined in several separate fields elsewhere on this page Cisco Emergency Responder User Guide 8 5 y Chapter 1 Using Cisco Emergency Responder M Using Phone Search Using Phone Search Step 1 Step 2 jo Tip If you need to see location details about a call after it is no longer visible on the Emergency Call Alert page use the phone search to look up the extension If you do not know the caller s extension number you can find it on the Call History page For information about how to view a call history see the Viewing a History of Emergency Calls section on page 1 9 To perform a phone search follow these steps Procedure Choose Phone Search from the main menu The Locate Phone by Extension page appears In the Phone Extension field enter the extension of the caller about whom you want more information and click Find Detailed information about the caller appears at the bottom of the screen Table 1 1 describes the fields you see when you look up a phone extension To return to the Emergency Call Alert page choose Web Alert from the main menu e If an emergency call is placed immediately after the Cisc
13. e Note Only viewable from the Call Details page Cisco Emergency Responder User Guide 8 5 OL 23013 01 RCE Appendix A User Web Interface For Cisco Emergency Responder M Emergency Call Alert Related Topics e Understanding What Happens When Someone Places an Emergency Call page 1 3 e Obtaining More Information About an Emergency Call page 1 5 e Viewing a History of Emergency Calls page 1 9 Emergency Call Alert The Emergency Call Alert page appears when you select Web Alert Authorization Requirements You must have user or system administrator authority to access this page Note You must have JRE installed on your machine to monitor web alerts Description Use the Emergency Call Alert page to view a list of emergency calls The list includes the following information about each emergency call e Call Time e Line ID e ERL e ELIN Used e Location e Street e Phone Location Related Topics e Understanding What Happens When Someone Places an Emergency Call page 1 3 e Acknowledging an Emergency Call page 1 4 Cisco Emergency Responder User Guide 8 5 As E OL 23013 01 AppendixA User Web Interface For Cisco Emergency Responder Locate Phone by Extension W Locate Phone by Extension The Locate Phone by Extension page appears when you select Phone Search Authorization Requirements You must have user or system administrator authority to access this page Description
14. ek Inc All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by Justin Wells and Semiotek Inc for use in the WebMacro Servlet Framework http www webmacro org 4 The names Semiotek Inc and WebMacro must not be used to endorse or promote products derived from this software without prior written permission For written permission please contact justin webmacro org 5 Products derived from this software may not be called WebMacro nor may WebMacro appear in their names without prior written permission of Justin Wells 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by Justin Wells and Semiotek Inc for use in the WebMacro Servlet Framework http www webmacro org THIS SOFTWARE IS PROVIDED BY SEMIOTEK INC AS IS AND ANY EXPRESSED
15. fit on one screen Cisco ER uses more than one page to list the calls To see more information click the links or enter a specific page number in the Page field and click the Page link Step4 To enter or modify comments about an emergency call click the edit link in the Comments field for that call record The Call Details page appears Comments appear in the Comments about the call field of the Call Details screen e If the comment is longer than the field use the right and left arrow keys on your computer keyboard to scroll though the comment e To add or modify a comment enter the information and click Update e To return a comment to its last saved value click Reset Step5 Click Close to close the Call Details page Cisco Emergency Responder User Guide 8 5 1 10 E OL 23013 01 Chapter 1 Using Cisco Emergency Responder Tip Viewing a History of Emergency Calls W Table 1 2 describes the fields you see when you view a history of emergency calls Table 1 2 Call History Fields Field Name Description ERL Name Zone name that your system administrator has set for that call s location Caller s Extension Extension from which the emergency call was placed Time Time that the emergency call was placed Date Date that the emergency call was placed ELIN Used Callback number your PSAP operator uses to contact an emergency caller 1f the emergency call gets disconnected Location T
16. h criteria e ERL Name Click the name to view details about the emergency response location ERL e Caller s Extension The extension used to place the emergency call e Time The time the call was made e Date The date the call was made e ELIN Used The route pattern and ELIN combination used for the call e Location The location of the phone based on whether the phone was configured manually or whether it was configured based on the switch port or IP subnet e Call Acknowledged The acknowledged status of a call on the Web Alert page e Acknowledged By The ID of the user who acknowledged the call e Time Acknowledged tThe time that the call was acknowledged e Date Acknowledged The date that the call was acknowledged e Comments All comments entered about the call Click Edit to enter or change comments about the call in the Call Details page If a large number of calls match your search criteria Cisco ER uses several pages to display them Click the First Previous Next and Last links to move between pages Enter a specific page number in the Page field and press Enter to move to that page Update Click Update to include your comments in the call history for the call Note Only viewable from the Call Details page Reset Click Reset to remove unsaved comments You can then re enter comments Note Only viewable from the Call Details page Close Click Close to close the Call Details pag
17. he Emergency Call Alert page appears To exit the Cisco ER User web interface from any page choose the Logout link at the top of the screen For help about how to use a feature on any Cisco ER User web pages choose Help gt Help for this Screen Cisco Emergency Responder User Guide 8 5 12 E OL 23013 01 Chapter1 Using Cisco Emergency Responder Understanding What Happens When Someone Places an Emergency Call W Understanding What Happens When Someone Places an Emergency Call This section provides a brief overview of what happens when someone places an emergency call e Someone places an emergency call e Cisco ER receives the call and forwards it to the public safety answering point PSAP for your area e At the same time Cisco ER calls you on your telephone alerts you that an emergency call was placed and provides you with the extension of the caller Depending on how your administrator sets up your system you might also receive an e mail message or an e mail page containing the caller s extension the Emergency Response Location ERL name and the time of the emergency call e Information about the emergency call also appears on the Emergency Call Alert page This information includes the time and date of the emergency call the extension of the caller the ERL name and the phone location Additional details about the caller s location such as the complete physical address for the ERL and the port name
18. he location of the phone based on whether the phone was configured manually or whether 1t was configured based on the switch port or IP subnet Call Acknowledged The acknowledged status of a call on the Web Alert page Acknowledged By The ID of the user who acknowledged the call Time Acknowledged The time that the call was acknowledged Date Acknowledged The date that the call was acknowledged Comments Field that contains an edit link that allows you to enter comments about the call See Step 4 for details on entering comments Cisco ER maintains history records for the 10 000 most recent emergency calls If you need to obtain call details for earlier emergency calls ask your system administrator to provide this information Your system administrator may have saved these records OL 23013 01 Cisco Emergency Responder User Guide 8 5 y Chapter 1 Using Cisco Emergency Responder M Using Accessibility Features Using Accessibility Features Cisco Emergency Responder provides functionality for users that allows them to access buttons on the window without using a mouse These navigation shortcuts assist visually impaired or blind attendants to use the application Use Table 1 3 as a guide for navigating the interface by using keyboard shortcuts Table 1 3 Navigation Shortcuts for Cisco Emergency Responder Keystroke Action Alt Moves focus to the browser menu bar Enter Cho
19. name associated with the ERL typically your company s name Class of Service Class of service for the ERL Type of Service Type of service for the ERL J Cisco Emergency Responder User Guide 8 5 OL 23013 01 Using Cisco Emergency Responder Obtaining More Information About an Emergency Call Table 1 1 Emergency Response Location Fields continued Field Name Description Exchange Local Exchange Carrier LEC exchange identifier for the serving telephone office for the phone Main Telephone No Main phone number associated with the ERL such as the number of the security office for the ERL Order Number Service order number of the activity of establishing or updating this record Extract Date Date on which the record was created County ID County identification code for the zone in the USA the Federal Information Processing Standard FIPS code assigned to the county by the U S Census Bureau Company ID Your National Emergency Number Association NENA registered company identification code Zip Code Postal zip code for the address Zip Code Extension Postal zip code plus four number Customer Code Your customer code which can be provided by your service provider if you do not know your code Comments Optional comments which might be displayed at the PSAP if an emergency call is placed from this ERL Longitude Longitu
20. ncy response policy requirements Cisco ER also maintains a record of emergency calls your system receives so that you can access this information later These topics describe how to use the Cisco ER e Accessing the Cisco Emergency Responder User Web Interface page 1 2 e Understanding What Happens When Someone Places an Emergency Call page 1 3 e Acknowledging an Emergency Call page 1 4 e Obtaining More Information About an Emergency Call page 1 5 e Using Phone Search page 1 8 e Viewing a History of Emergency Calls page 1 9 e Understanding What Happens When Someone Places an Emergency Call page 1 3 OL 23013 01 Cisco Emergency Responder User Guide 8 5 Jg Chapter1 Using Cisco Emergency Responder W Accessing the Cisco Emergency Responder User Web Interface Accessing the Cisco Emergency Responder User Web Interface Step 1 Step 2 Step 3 Tip You must log in to Cisco ER to view web alerts and obtain more information about an emergency call To log in to the Cisco ER User web interface follow these steps Procedure In your browser s location field enter the URL provided by your administrator The main Cisco ER web interface appears Choose Cisco ER User from the Navigation pulldown menu and click Go The Cisco Emergency Responder User Login page appears Enter your username and password and click Login If you have trouble logging in ask your administrator for your username and password T
21. o ER server is started the caller s location details might not be available right away Results of a phone search using this caller s extension will say No matching phone for the given extension e A caller might place an emergency call from one Emergency Response Location ERL and then immediately move to a different ERL If Cisco ER registers this move before you use the phone search feature the phone search screen will display the location details of the caller s second ERL Cisco Emergency Responder User Guide 8 5 ie E OL 23013 01 Chapter1 Using Cisco Emergency Responder Viewing a History of Emergency Calls W e If you try to view location details for a phone that shares an extension the phone search screen displays details for all phones for that extension To refine your search click Select a phone to view details Choose the phone whose details you want to view based on the Last Time of Emergency Call field Viewing a History of Emergency Calls Cisco ER maintains history records for the 10 000 most recent emergency calls In some cases you might need to provide recent call history information to law enforcement agencies or to other emergency personnel this information might also be used for reporting purposes For example your company might need to determine whether it has enough security personnel onsite alert personnel to handle the average volume of emergency calls it receives over a given perio
22. o restriction on when these calls were placed Table A 1 describes the Call History Page 01 23013 01 Cisco Emergency Responder User Guide 8 5 Em Appendix A User Web Interface For Cisco Emergency Responder M Call History Table A 1 Call History Page Field Description Search criteria Allows you to enter search criteria to select the emergency calls you want to view To view all emergency calls click Find without entering any criteria To narrow your search 1 Select the field you want to search select the search relationship and enter the search string To search a combination of fields do the following Click More to add additional search fields Select Any at the top of the list to indicate that calls that match any search criteria be selected an OR search Select All to indicate that only calls that match every criteria be selected an AND search Click Fewer to remove the bottom most search criteria Fewer is only viewable after you click More 2 From the drop down list choose the number of records per page to be displayed for each search 3 After you have entered all of the search criteria click Find Cisco Emergency Responder User Guide 8 5 AZ E OL 23013 01 AppendixA User Web Interface For Cisco Emergency Responder Call History HH Table A 1 Call History Page continued Field Description Call records Provides a list of emergency calls that match your searc
23. oses the item with focus menu option button and so on Alt arrow keys Moves between browser menus Spacebar Toggles control for example checks and unchecks a check box Tab Moves focus to the next item in the tab order or to next control group Shift Tab Moves focus to the previous item or group in the tab order Arrow keys Moves among controls within a group Home Moves to the top of the window 1f more than one screenful of information exists Also moves to the beginning of a line of user entered text End Moves to the end of a line of user entered text Moves to the bottom of the window 1f more than one screenful of information exists Page Up Scrolls up one screen Page Down Scrolls down one screen Cisco Emergency Responder User Guide 8 5 1 12 E OL 23013 01 2 APPENDIX User Web Interface For Cisco Emergency Responder These topics describe the fields on the pages of the Cisco Emergency Responder Cisco ER User web interface e Call History page A 1 e Emergency Call Alert page A 4 e Locate Phone by Extension page A 5 Call History The Call History page appears when you select Call History Authorization Requirements You must have user or system administrator authority to access this page Description Use the Call History page to view the history of emergency calls made from your network Cisco ER maintains the most recent 10 000 call history records There is n
24. ructions on logging in to Cisco ER see the Accessing the Cisco Emergency Responder User Web Interface section on page 1 2 To display the Emergency Call Alert page from any page on the Cisco ER User website choose Web Alert To acknowledge an emergency call and remove the emergency call from the list follow these steps Procedure Step 1 On the Emergency Call Alert page click ACKNOWLEDGE for the emergency call you want to acknowledge A message appears and prompts you to confirm your acknowledgement Step2 Click OK Cisco ER refreshes the Emergency Call Alert page and the Emergency Call Alert page of every onsite alert person in your system removing the call you just acknowledged Obtaining More Information About an Emergency Call To respond to an emergency call you might need more information than 1s displayed on the Emergency Call Alert page or you might need to provide these details to law enforcement or other emergency personnel later see the Viewing a History of Emergency Calls section on page 1 9 You can immediately see details about an emergency call by clicking on that call record on the Emergency Call Alert page Which details are shown such as the street address and the 3 digit area code depends on how your system administrator has configured your system These details are the same details that the PSAP operator sees Cisco Emergency Responder User Guide 8 5 0L 23013 01 EG Chapter1 Using
25. uide 8 5 0L 23013 01 i EE Contents Cisco Emergency Responder User Guide 8 5 iv E OL 23013 01 Overview Audience 9 CA ENEE APT Preface This preface describes who should read this publication and its document conventions The preface includes the following topics e Overview page v e Audience page v e Organization page vi e Obtaining Documentation Obtaining Support and Security Guidelines page vi e Cisco Product Security Overview page vi e Acknowledgements page vil The Cisco Emergency Responder User Guide 8 5 provides you with the information you need to use Cisco Emergency Responder Cisco ER 8 5 Security personnel should read this guide to understand the tasks they need to perform and to learn about the Cisco ER User web interface 01 23013 01 Cisco Emergency Responder User Guide 8 5 y Preface Organization The following table shows how this guide 1s organized Topic Description Chapter 1 Using Provides evolve information about Cisco ER Cisco Emergency Responder and describes the tasks performed by onsite security personnel Appendix A User Web Describes the fields on the pages of the Interface For Cisco Emergency Cisco ER User web interface Responder Obtaining Documentation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedb
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