e-Shipper User Guide
Contents
1. t Basket Overview Exit e Shipper e gt 24 242. Taxipost PayPack always requires the recipient to sign for delivery Format l Before 11 00 and Received Cash On Delivery amount in good order info are also Digits only use comma as decimal separator available do not use thousand separators Between 0 01 and 1000 euros Maximum 7 digits Example 255 50 Cash On Delivery bank account 12 digits in the following format xxx xxxxxxx xx The spaces may be replaced with the characters or the number may be written without spaces 9 24 az O4 TAXIPOST e Shipper User Guide 2 3 3 Step 3 Confirming To confirm your labels Add them to your basket and view basket add to basket amp pay Add them to your basket and create a new label your details will be placed in the basket and a new label creation page will open add to basket amp new Summary of label details Step 373 Sender Recipient Mame whirlpool Name Vermaelens Projects Contact person John Refrigerator Contact person Nicolas Doesburg Phone 026881640 Phone 0146192303 Street Rue de l Eglise Street Avenue de Malines House number 6 Box B House number 36 Box Postal code 4960 Country BE Postal code 2350 Country BE Place Bellevaux Ligneuville Place VWosselaar General Options Product Taxipost 24h Weight 20 0 kg Before 11 00 Your reference Monthly order 04 Received in good order info Language English gt Message type Text mes
3. 5 24 az O4 TAXIPOST e Shipper User Guide 2 3 Creating labels In e Shipper you can create the right barcode labels for your parcels individually Click Create label in the sidebar to create your There are three steps in the label creation process 1 Enter basic information about your parcel 2 Select any options 3 Confirm before paying and printing your labels 2 3 1 Step 1 Entering basic information Create label Step 1 3 Sender Recipient E3 Mame Whirlpool Name ermaelens Projects Contact person ohn Refrigerator Contact person icolas Doesburg Phone 26881640 Phone 14619303 Street ue de l Eglise Street Avenue de Malines House number Box House number oF i Ti m Oo x ER Postal code 4960 ik Postal code 2250 Place Bellevaux Ligneuville Place Wosselaar Country Belgiurn Country Belgiurn nm 4 If 4 jaf Select a product Taxipost 24h i Your reference Monthly order 04 Weight 5 kg eid 3 Use this reference to lookip the stabis of yom parcel via e Tracker The first page in the label creation process is split into three sections Sender and recipient details G Product selection G Parcel reference 6 24 az O4 TAXIPOST e Shipper User Guide G Sender and recipient details All fields marked are mandatory Sender Recipient Name whirlpool Mame ermaelens Projects Contact person ohn Refrigerator Contact person icolas
4. Postal code Placem Countrys venye Taxipost Monthly order Vermaelens z 36 2350 er BE 24h o4 Projects Malines Pick Pon Axen byba Gulledelle 92 1200 Brussel BE y F Demand Sint Lambrechts Woluwe i Pay Check the box to select labels for Click the reference to view printing or deletion labels before printing You will be able to change some label characteristics Click here to remove the label from the basket Click here to pay for and print the selected labels 11 24 Ar O4 TAXIPOST 2 4 1 Changing labels before paying for them e Shipper User Guide You can change the parcel options before paying for the labels Click the reference on the Basket Overview page to change the label on the following page Change options for selected label Change options for selected label Sender Recipient Mame whirlpool Mame Contact person John Refrigerator Contact person Phone 026881640 Phone Street Rue de l Eglise Street House number 6 Box House number Postal code 4960 Country Postal code Place Bellevaux Ligneuville Place General Product Taxipost 24h Weight 20 0 kg Your reference Monthly order 04 Options V Before 11 00 l Received in good order info bp Language English ne Message type Text message be Email PF be Mobile phone 0498919600 Le Fixed telephone number Vermaclens Projects Nicolas Doesburg 014619303 Avenue de Malines
5. Doesburg Phone 26881640 Phone 14619303 Street ue de l Eglise Street Eo m I C T o T i iD ri House number House number ho Ti 4 m oa x Postal code 4960 x Postal code 2350 Place Bellevaux Ligneuville Place Wosselaar Country Belgium Country Belgium ml m 4 4 i 7 W Q Product selection Click the Select a product dropdown list to select a product You can choose from three EGNE products Select a product Taxipost 74h AT Weight Taxipost Secur g Taxipost 24h Tec gee Sree Taxipost Secur insured maximum up to 500 with Select a product Signature Taxipost PayPack COD insured up to 500 with signature Product Select a product ET me fo You should also enter the weight of 1 g your parcel The maximum weight is 30 kilos Specify the weight of your parcel Click i to view a list of available products with a short description and e Shipper prices 7 24 az O4 TAXIPOST e Shipper User Guide G Parcel reference Reference Your reference Monthly order 04 Use this reference to lookup the stabis of your parcel via e Tracker You can enter a reference to make it easier to track your parcel You can use the same reference for more than one parcel To find out where your parcel is at any one time simply enter this reference into e Tracker at www taxipost be track 8 24 az O4 TAXIPOST e Shipper
6. HREH hal og You will also receive payment confirmation by email with a summary of the products you have paid for 17 24 az O4 TAXIPOST e Shipper User Guide The labels you have paid for together with the corresponding barcode are stated in your confirmation email You should not delete this email as the barcode can be used to track vour parcel on e tracker You payment has been accepted Thank you for your confidence in De Post La Poste The details of your order are summarised below Be sure to contact our Customer Service on 022 012345 if you have any questions You track your parcel at http www post be track Payment details Payment number 2386111 Order number 354 Order date 04 21 08 Your details Name Richard Emerencia Street Krabbenberg No 2 Box Postcode 3090 Place Overijse Country BE Phone 026881639 Mobile 0498919603 Fax 026881638 Email richard emerencia taxipost be Invoice No VAT number Your order Labels Barcode 323289000016071016 Monthly Taxipost Vermalens Theo order 04 Secur Projects Maes mecheisestecnWed 24D 2950 18 24 az O4 TAXIPOST e Shipper User Guide Total price excluding VAT 21 15 Total price including VAT 21 15 2 5 Creating a pick up request With e Shipper you can request one or more parcel pick ups You should not create a pick up request if you plan to deposit your parcels yourself or you have the Hom
7. 36 Box 2330 Country VWosselaar Price not including YAT 5 65 Price including VAT 5 55 12 24 az O4 TAXIPOST e Shipper User Guide Only the parcel options can be changed e g Received in good order info or the Cash on Delivery amount The price will be automatically updated To change the recipient s address for example you will have to create a new label and delete the existing one Options W Before 11 00 W Received in good order info bee Language Message type Email test lpost be Fixed telephone number 0 Mobile phone Price not including YAT 5 55 Price including YAT 5 55 2 4 2 Paying for labels You have to pay for your labels before you can print them Select the relevant labels by checking the corresponding boxes and click Pay After your online payment has been accepted the labels will be available for printing Basket summary Product Reference Name Streeta House number Postal code Placem Countrya Taxipost Monthly order Vermaelens AVENUE 24h o4 Projects om Vosselaar Malines Pick up on Brussel ene Axen bvba Gulledelle 92 Csint Laa its wolune B Select the label you wish to print Click Pay 13 24 az O4 TAXIPOST e Shipper User Guide The ePayment customer ID Step 1 2 page will open Here you should enter your personal details for payment Again all fields marked are mandatory Customer ID Name Str
8. User Guide 2 3 2 Step 2 Selecting added value options Various options are available to complement the basic parcel delivery service Create label Step 2 3 The extra options available Options Taxipost 24h for Taxipost 24h Taxipost I Before 11 00 Secur and Taxipost PayPack VW Received in good order info L gt Language nae EE m Before 11 00 the parcel essage e Textmessage gt TE will be delivered next day Email M ble phone TT between 9 am and 11 am Sverd The recipient has to sign for delivery ai Received in good order info Confirmation that the recipient has received the parcel in good order The GSM mobile phone or landline may contain only digits and the characters Create label Step 2 3 Options Taxipost PayPack The following information is 7 Cash on Delivery required for Taxipost PayPack coD amount m L COD Communication No ETER amount to be paid by O Free reference recipient upon delivery C Structured reference j Pa an on ee account number on which L COD Bank account fBag a0e2022 62 1 the amount should be 7 Before 11 00 deposited Iv ee in good order info any reference message In Language ay Engich H the future this message will be essage type Voice x Le emai mm used by De Post La Poste t Mobile phone SEK when depositing the COD gt Fred telephone number p2 6881640 amount on your bank account
9. a Pick up on Demand t Basket Overview The pick up request is removed from the basket and a confirmation message is displayed The pick up request is registered immediately with Taxipost You will receive a confirmation email see next page 22 24 az O4 TAXIPOST e Shipper User Guide In the confirmation email your pick up request is identified by a code starting with PCK Your payment has been accepted Thank you for your confidence in De Post La Poste The details of your order are summarised below Be sure to contact our Customer Service on 022 012345 if you have any questions You track your parcel at http www post be track Payment details Payment number 2386160 Order number 355 Order date 04 21 08 Your details Name Richard Emerencia Street Krabbenberg No 2 Box Phone 3090 Place Overijse Country BE Phone 026881639 Mobile 0498919603 Fax 026881638 Email richard emerencia taxipost be Invoice No VAT number Your order Pick ups Brusse PCK0000238 25 0 kg 2 5m 6 24 04 2008 Mn Laurent Guledele92 F 1200 FM bvba Grumiaux L mbr oluw Total price excluding VAT 6 0 23 24 J TAXIPOST Total price including VAT 6 0 e Shipper User Guide 2 6 Exiting e Shipper Click Quit E Shipper in the sidebar to exit e Shipper and return to the De Post La Poste welcome page e Shipper t Create label t Plan Pick up on Demand
10. e Pick up contract NB If you want to have more than one parcel Home picked up at the same time you can fill out a single pick up request for all parcels provided the total weight is not more than 270 kg and the total volume is less than 3 cu m Having your parcel picked up costs 6 euros zone 1 or 15 t Create label euros zone 2 depending on the postcode of the pick up location e Shipper t Plan a Pick up on me anid There is no extra charge for additional parcels in a pick up provided the maximum weight and t Basket Overview volume are not exceeded Click Pick up request Create in the sidebar NB The Taxipost driver will pick up your parcel between 1 30 pm and 4 30 pm on the date requested Morning pick ups are not possible All fields marked are mandatory Create pick up request Pick up address General information Marne Seen byba Total weight 25 kg Contact person surent Grumiaux Total volume mas No of pieces Pick up date 12 05 2008 dd mm yyyy HE Phone H Street wla yr c Fi 0 mv oo cL so mv H 0 m i cc Ju m Oo x House number wo ka Postal code 1200 ik Place Brussel Sint Lambrechts Woluywe Country Belgium m mm al 19 24 az O4 TAXIPOST The following fields are mandatory Name company name Street pick up address Post code Place Country Total weight the total weight in kilograms of al
11. e Shipper User Guide P O TAXIPOST az O4 TAXIPOST e Shipper User Guide T INTRODUC FION ccc 3 2 VERGE iar cnencceaatee taco cacecn teas ncasssecasceacctcaauscu vaste stiratcanuaussdadansdssdduseswoisanaussetesstecowassieusee 4 2 1 LOGGING ON TO E SHIPPER ONLINE k eeoosvesvnsvnsvnsvnensensennensensensensenennsnnsnnsnnsnnsnnennennennennennenee 4 2 2 DETAIL OF THE E SHIPPER WELCOME PAGE cccccscsccscccccccccccccccccccccccccccccccccccccccccscccceecs 4 A IVAN EE EE EE EE E 5 DER 150012 EEE 5 2 gt CRETNT MI 6 2 3 1 STEP 1 ENTERING BASIC INFORMATION cccccscsccsccscscesesccsccescescscssescsessescesessescesencs 6 2 3 2 STEP 42 SELECTING ADDED VALUE OPTIONS oerevnenennenennnnvnennnnenennnnsnnnnensnennenennennnnenennenee 9 250 SP NNN 10 2 DEN ops gcse ct sesso EE E AEAEE E EEEO 10 EAE SE aenn EN ESANERA EE 11 2 4 1 2 4 1 CHANGING LABELS BEFORE PAYING FOR THEM cccccscsscececcccccsceceecssesceceseseeces 11 2 4 1 2 4 1 CHANGING LABELS BEFORE PAYING FOR THEM erenonernenennenennnnsnennnnenennnnsnennenennnnene 12 PMR 13 2 5 CREATING A PICK UP REQUEST cccccsccccccccscccccccccccccccccccccccccccccscccccccccccccecccccescescescesces 19 20 FUNN cenina EAE 24 2 24 y O4 TAXIPOST e Shipper User Guide 1 Introduction e Shipper is an online tool for preparing your Taxipost parcels What you can do with e Shipper Securely pay to send a parcel Print labels for your parcels Request and pay fo
12. eet House number Postal code Place Email Confirm email Phone Fax Mobile KBO BOEMAT number Invoice C ePayment customer ID Step 1 7 ichard Emerencia ite ie rabbenberg Country Belgium gje 3090 Overijse H l 4 m oO x 4 fa Check this box if you 26881633 wish to receive an z68816358 invoice 495919603 oe ee E AE Mi Mi agi me a r cL f ch im m im x an T a I a yo me du HIE FIF me a XX J T Oo 2 i wi rt lst Tr o m im Check this box if you wish to save your details Remember details on this computer lv For this to work your browser should be configured to accept cookies 1 You must enter a VAT number in the KBO BCE VAT number field if you check the Invoice box 2 Payment confirmation will be sent to the email address you enter on this page 14 24 Ar O4 TAXIPOST Click Next to open the Ogone payment page e Shipper User Guide Order reference 448 Total charge 8 65 EUR Beneficiary De POST Pay with VISA ie Card holder s name EN Expiry date mm yyyy Card verification code Julandatoryr elds Yes I confirm my order F Verisign Secured VERIFYT Click this button to go back Enter your payment details securely on this page VISA and American Express credit cards are accepted The order number is also stated in you
13. free copy of Adobe Acrobat Reader for opening the PDF Your payment has been avarutad You can nom meint tha Ishale for vou narraolc File Download x Your payment has be ed by you is below Simply open the PDF and print your labels a i 9 Some files can harm your computer If the file information below 4 looks suspicious or you do not fully trust the source do not open or save this file The printed labels ar anking You will not have to pay anything when you deposit yoi File name s01210691152906 pdf File type Adobe Acrobat 7 0 Document You can save the label as a PDF or open it immediately You should keep hol of the label to track your parcel at es From test2 post be Click Open to view If you requested a p Would you like to open the file or save it to your computer Open i E Cancel More Info IV Always ask before opening this type of file vya G Yp Get Fame ADOBE READER 16 24 EZ O4 TAXIPOST The label will open as a PDF which you can then print Attach the upper part above the broken line to your parcel You do not need to pay anything else when you drop your parcel off at a Post office or PostPoint or when you have it picked up Keep the lower part safe You can use the barcode number to track your parcel at www post be track e Shipper User Guide HA 323268000035231002 AR vote S O
14. l parcels The total weight value must be more than 0 and less than 270 Total volume the total volume in cubic metres of all parcels The total volume value must be more than 0 and less than 3 Number of pieces Pick up date e Shipper User Guide eS Pre Use the calendar to select the pick up date You must schedule a pick up within ten days Only requests received before 11 30 can be picked up on the same day When all the fields have been filled out click next A summary of your order will be displayed Summary pick up details Step 2 72 Pick up address General information Mame Axen buba Total weight 25 000 kg Contact person Laurent Srumiaux Total volume Pa Phone 0498919604 Mo of pieces Street Sulledelle Pick up date 12 05 2008 House number a2 Box Postal cade 1200 Country Place Brussel Sint Lambrechts Woluwe Price Price not including YAT 15 0 Price including YAT 15 0 Add to basket amp new Add to basket amp pay Cancel Click Add to basket amp new to save in your basket and open a new pick up request page Click Add to basket amp pay to save in your basket and proceed straight to payment Your request will be placed in the basket It still has to be confirmed and paid for 20 24 Ar O4 TAXIPOST Confirming your request 1 2 3 4 e Shipper User Guide To confirm your request click Basket Overview in the sidebar A distinction is
15. made between labels and pick ups in the Product column Check the box corresponding to the pick up request you wish to confirm Click Pay You will continue to the payment screen in the same fashion as paying for the labels you created Basket summary Postal code Placem Countrya Pick up on Demand Axen Brussel vi buba Aeaee E aa Sint Lambrechts Woluwe RE X Pay Select the pick up request and click Pay 21 24 az O4 TAXIPOST Payment e Shipper User Guide ePayment customer ID Step 172 Customer ID You must enter your personal details Name Eee on this page before paying for your Street Krabbenberg pick up ee Country Belgium gfa You may pay your pick up requests Tarse together with your labels which means you only have to go through the payment process once oF House number Postal code 3090 ae l 4 m oO x ie ik Email richard emerencia taxipost be ie Confirm email Phone 26881639 The payment details need to be Fax 26881638 entered again see 2 4 2 Paying for Mobile 498919603 labels when you click Next oe ee E im T mu ae im i im J a mu a cr a T oO Ui rt T KBO BCEMAT number Invoice O Remember details on this computer M Clear Basket summary Your payment has been accepted Confirmation that your pick up request 2 Shipper has been accepted t Create label t Plan
16. options you want to use gt Plan Pick up on Demand I Basket Overview 2 After confirming the details in your basket you can securely pay e g by credit card Visa MasterCard and print your barcode labels immediately Your parcel is ready to send as soon as you affix the label You don t need to pay anything at the Post office or PostPoint Exit e Shipper Online products and prices The products you buy online are always presented to the addressee one business day after you deposit them You can track your parcels with our Track amp Trace system at www k The following products are available online right here ost be trac Taxipost 24h Delivery next business day Track amp 0 2 kg 4 65 Trace 2 10 kg 6 65 10 30 kg 8 65 Taxipost Secur Insured up to 500 including 0 2 kg 5 65 signature upon receipt Delivery next business day Track amp Trace 2 10 kg 7 65 10 30 kg 9 65 Taxipost COD Cash on Delivery insured up 0 2 kg 10 65 PayPack to 500 including signature upon receipt Delivery next business day 2 10 kg 12 65 Track amp Trace 10 30 kg 14 65 Online options and prices Avant 11ih Le paquet est livr son destinataire le jour ouvrable 11 suivant entre 9h et 11h Info Bien L exp diteur re oit un avis lui signalant que le 0 50 recu paquet a bien t livr SMS e mail ou message vocal wice of sending 1kg parcel by Taxipos
17. r a pick up D 2 1 You have 2 a on to pirate 3 Select the relevant y one or several www taxipost be eship parcel options and parcels to per products send Exp diteur Afzender H Munt t 1000 3232999009900000000950 Vermalens Projects MasterGard 30 FEE Ask a Pick up VISA service if desired ae el S 7 Attach the labels 6 Print the labels 5 Pay for your L and hand the parcels for your parcels labels and any to our driver if you em em pick up service have requested a pick up service or drop them off at a Post Office or PostPoint in your neighbourhood You do not need to pay again 3 24 y O4 TAXIPOST e Shipper User Guide 2 User guide 2 1 Logging on to e Shipper online 1 Go to the De Post La Poste website at http www taxipost be eshipper 2 2 Detail of the e Shipper welcome page e Shipper mme e Shipper buy your Taxipost barcode labels online for immediate printing Now you can frank your parcels 24 7 And you don t even have to leave your desk You can buy and print your Taxipost barcode labels online right here ready to affix to your parcels VA e Shipper TAXIPOST Sidebar PETE How does it work Manu bar DET FR NL DE EN Customer Service Help 1 Create your label by entering some key details Where you want to send the parcel from and to What product you want to use The weight of the parcel The
18. r order confirmation email The total amount is the amount including VAT that will be charged to your credit card When you re ready click Yes I confirm my order to confirm 15 24 az O4 TAXIPOST e Shipper User Guide When your payment has been accepted the Print label page opens Here you can print your labels The labels contain a barcode that allows you to track your parcel in the delivery process NB 1 You must never use the same barcode on two or more different parcels Any infringement will be considered as fraud 2 Labels created in e Shipper must be dropped off to Taxipost within 10 business days as the information you provide to Taxipost such as your email address for the option Received in good order info are kept for only 10 days Your payment has been executed Tou can now print the labels for your parcels Your payment has been processed The link to your POF containing the barcode labels created by you is below Simply open the POF and print your labels The printed labels are split into two parts Attach the upper part to your parcel as proof of franking You will not have to pay anything when you deposit your parcel You should keep hold of the lower part You can use the barcode number printed on this part of the label to track your parcel at www post be track Click the PDF icon to open your labels Get Faso ADOD READER Click this button to download a
19. sage gt Email gt Mobile phone 0498919600 gt Fixed telephone number Price not including VAT 5 65 Price including YAT 2 65 Add to basket amp pay Delete Add to basket amp new Go back to change information or options Place your label in the basket and Place your label in the basket open a new label creation page and show your details before paying and printing 2 3 4 Red flag 1 Creating a label does not entail the sending of the parcel You first have to pay for your labels via your basket Once you have paid you can print your labels and attach them to your parcel If you have not requested pick up YOU can drop your parcels off at a Post Office or PostPoint up to 20 parcels per day If you have more than 20 parcels per day you should drop them off at a MassPost centre Find your nearest MassPost centre at www post be masspost 10 24 az O4 TAXIPOST e Shipper User Guide 2 4 The basket You can place your labels in the basket for storage Labels in the basket can be changed before printing The basket is emptied when you print the contents e Shipper t Create label To view your basket click Basket Overview in the t Plan a Pick up on sidebar Demand Basket Overview Exit e Shipper Click the square to sort the column The sort type is shown by a triangle VP Basket summary Reference Name m Street a House number
20. t 24h with Before II Pick up on Demand Why not ask Taxipost to drop by and pick up your parcel Just choose Pick up on Demand select the date that suits you and confirm in your basket Taxipost will drop by to pick up your parcel between 1 pm and 4 30 pm on the business day of your choosing The price is 6 zone 1 or 15 zone 2 depending on where your parcel needs to be collected You can check the price for your own postal code via our website www taxipost be The Pick up on Demand can be paid online To avoid going through the payment module twice you can combine the payment for the Pick up with the payment of the labels you created If you have a home pick up contract you can simply hand over your franked Taxipost parcels at no extra charge 4 24 az O4 TAXIPOST e Shipper User Guide 2 2 1 Menu bar The menu bar provides access to the following functionality 1 Change the language available in English French Dutch and German 2 Access the customer service page 3 Access the application help page I TAXIPOST e Shipper t f t 2 2 2 Sidebar The sidebar provides access to the following functionality Return to the welcome page Create labels for your parcels Create a parcel pick up request Display your basket before printing your labels Return to the welcome page A a ed e Shipper Create label t Plan a Pick up on Demand t Basket OQyerview Exit e Shipper
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