USER GUIDE - Help and support
Contents
1. faster to communicate both inside and outside the office Thanks to your personal assistant you are now easy to get hold of you can offer callers a choice of up to five different options your secretary your mobile phone an outside number the operator or your voicemail Ref 3EH 21021 UCAD Ed 01 belgacom gt Customer satisfaction The Belgacom Forum 700 brings you the capability to enhance your customer relations PIMphony facilitates your contact and customer relationship management improves the quality of your services and increases your reactivity and efficiency Thanks to the CLI Calling Line Identification and DDI Direct Dial In features PIMphony automatically pops the customer s file on your PC screen before you even have had the time to touch your telephone s receiver E mail also improves your customer relations In fact it allows you to stay in touch with your customers at any time it makes you more accessible to them and them to you Belgacom also tries to satisfy you by bringing you a high quality and reliable product as well as by providing you daily support Belgacom Forum 700 is the e communication appliance which really enhances the productivity and the efficiency of your company Belgacom Forum 700 can be tailored to meet your unique needs in order to evolve just like your company Making Internet LAN e mail and advanced telephony available to small and medium sized businesses Belgacom Forum 700 empo2. can also read the manual page after page by moving the elevator or by clicking on full view in view Howto print the manuals You can print these manuals any time by clicking on Ctrl P or File Print 30 Ref 3EH 21021 UCAD Ed 01 belgacom SAFETY PRECAUTIONS AND CONDITIONS OF USE WHAT TO DO IN CASE OF PROBLEMS If you meet a problem with PIMphony please refer to the Readme file or to Help If you encounter any kind of problems please contact your dealer WARRANTY Artcle 6 of the PIMphony amp Management Tools License Except as expressly provided in the agreement or purchase order acceptance for the equipment for which the Software was designed and with which the Software must be used the Software and accompanying written materials including instructions for use are provided as is without warranty of any kind ALCATEL BUSIN ESS SYSTEMS does not warrant or make any representations regarding the use or the results of use of the Software or written materials in terms of correctness accuracy reliability currentness or otherwise All other warranties expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose are excluded Neither ALCATEL BUSINESS SYSTEMS nor anyone else who has been involved in the creation production or delivery of the Software shall be liable for any direct indirect consequential or incidental damages including da
3. information and comments about any key into Ath To create key labels for extension module To load a profile load a profile Load Prt Save Pre To save a profile To delete a profile Delete Pri To import an existing configuration Connect to your system thanks to PM5 Choose your connection mode Communication Path Local Modem Direct Modem Callback LAN PE Mame OF Annulation i 17 Ref 3EH 21021 UCAD Ed 01 belgacom S LabelSet p d Options Hew Chi h Open Chi 0 Save Chrl 5 Save s Import All Stab Ply hile Printer Selection Font Selection 1 A CUSTOMER lab Exit Enter your password Easy help1954 EasyPlus kilo1987 Import your configuration You can also just click on the following icon al To modify key labels Select the right set Click on details To personalize a key label you can click on the grey rectangle below the key You can also add an icon by using right mouse button when you are on the key label To modify the font You can modify the font of your key labels by Selecting file and then font selection OR by clicking on the following icon on the Label Set Tool window 5 18 Ref 3EH 21021 UCAD Ed 01 belgacom To print your key labels You can print your key labels on the precut paper delivered with your new set or on regular standard paper Select the set Click on p
4. on PIMphony on the welcome page Select the installation language and click on next Please follow the instructions that guide you through the set up process At the end of the installation choose between PIMphony Basic PIM phony Pro and PIMphony Team To install PIMphony Control Services and SPI for Microsoft TAPI Server PIMphony Control Services and SPI for Microsoft TAPI Server are located in the Directory of PIMphony Start programs Click on Explorer Windows NT The window is split in a tree view on the left and a detail view on the right Click on D on the tree view Double click on PIMphony on the detail view You have now access to PIMphony Central Services and SPI for Microsoft TAPI Server An installation guide install pdf is available in the Directory of PIMphony You can also read that document on the welcome page of your CD ROM by clicking on Installation manual That guide available in many languages will also provide you installation advice for PIMphony Client The Readme file located in the welcome page of your CD ROM provides complementary information on PIM phony It shows A quick product description ts new features Installation notes v before you run set up hardware and software requirements v installing PIM phony v post installation Tips and tricks for a better use of PIMphony 11 Ref 3EH 21021 UCAD Ed 01 belgacom Technical notes Known issues Technic
5. al support gt Installaton of the management tools To install Label Set Tool Click on Label Set Tool on the welcome page of your CD ROM The wizard Install Shield will guide you through the set up process Click on next then next Choose the folder in which you would like to install Label Set Click on Finish to complete set up To install PM5 Easy EasyPlus Click on PM5 on the welcome page of your CD ROM Select the installation language The wizard Install Shield will guide you through the set up process Click on next For PM5 online sessions via modem or a direct serial cable V24 you have to install the RAS service Click on Yes or No whether you want a RAS or not Choose the folder in which you wish to install PM5 Select one country or more Select the target country Select the components you want to install clear the ones you do not want to install Click on next then next then next You can choose to launch PM5 after clicking finish or and to put a PM5 icon on desktop Click on finish to complete set up 12 Ref 3EH 21021 UCAD Ed 01 belgacom HOW TO USE THE APPLICATIONS OF YOUR CD ROM gt How to use PIMphony iF Lil a PikhMphory tink The online Help will precisely guide you through the different stages of the use of PIMphony This guide is divided into five sections General presentation of the application its functions and its practical features Getting starte
6. belgacom BELGACOM Forum 700 amp its CD RO M PiMphony amp Management Tools USER GUIDE Ref 3EH 21021 UCAD Ed 01 belgacom BELGACOM Forum 700 The versatile e communicaton appliance YOUR BELGACOM FORUM 700 gt Why Belgacom Forum 700 gt How will it change your business PIMPHONY amp MANAGEMENT TOOLS CONTENTS gt PIMphony Software PIMphony Client PIMphony Central Services SPI for Microsoft TAPI Server gt Management Software PM5 Easy EasyPlus Internet Administration Label Set Tool gt User s documentation Ref 3EH 21021 UCAD Ed 01 belgacom How TO INSTALL YOUR CD ROM AND ITS APPLICATIONS gt How to install PIMphony Software To install PIM phony Client To install PIM phony Control Services and SPI for Microsoft TAPI Server gt How to install the Management Tools To install Label Set Tool To install PM5 Easy EasyPlus HOW TO USE THE APPLICATIONS OF YOUR CD ROM gt How to use PIMphony gt How to use Label Set Tool gt How to use PM5 Easy EasyPlus To use Data Collection amp Tools To use installation typical To use Modification typical gt How to use the Internet Administration tool gt How to use the documentation To read the documentation To print the documentation SAFETY PRECAUTIONS amp CONDITIONS OF USE WHAT TO DO IN CASE OF PROBLEMS WARRANTY 3 Ref 3EH 21021 UCAD Ed 01 belgacom BELGACOM FORUM 700 The versati
7. d with the application which guides you through the early stages PIMphony configuration for general information concerning viewing popup and telephony settings Detailed user s guide for the 6 main modules in the application v Telephone which is the main user interface v Dialler which is presented as an icon in the tool bar Pop up which concerns the PIM Mailbox management of your voice messages Assistant call routing The supervision window Miscellaneous it includes a glossary and instructions in the event of technical problems LN NA To create a new configuration or to modify an old one you can use the PIMphony wizard for configuration You can find it by selecting Start then Programs and then the folder where you have chosen to install Pimphony gt Howto use Label Set Tool Launch Label Set Tool To do so you can v select start then programs and then the folder where you have chosen to install Label Set Tool 13 Ref 3EH 21021 UCAD Ed 01 belgacom Select your system Belgacom Forum 700 Here isthe Label Set Tool window amp LabelSet File Uptions Help 0 2 tala B BB 2 mm Nave O O O O a a Details Impatt Del keps ddi Add Delete ony Tire PEE Alcatel OMNI PEX M NUM Description of the different keys of Label Set Tool To view the configuration of a set To import an existing configuration ae j Del keps To delete all the keys To create a new confi
8. em information configure time slots and distribution lists manage Save functions etc How do you connect O pen your Web broswer s In the address field enter the following address https lt BelgacomForum700 gt admin lt Belgacom Forum 700 gt is the IP address or the machine name n Go to the Web Based Management Authentification page go to O perator Administrator Authentification and enter the name of the user with operator rights or enter the operator followed by the correct password m Click Connect to establish the connection How do you disconnect 7 Click Disconnect in your broswer toolbar N ote The system automatically disconnects after 30 minutes idel connection gt Howto use the documentation How to read the documentation All these guides are available in pdf format In order to read them you must use Adobe Acrobat If you do not have it yet you can refer to the website www adobe com acrobat To read the documentation 7 Click on Documentation on the welcome page of your CD ROM i Choose the language you wantto read itin 7 Double click a document to see its contents 29 Ref 3EH 21021 UCAD Ed 01 belgacom Each window is split in two On the left there is a tree view On the right you have a detail view you can read the pages of the manual You can directly read the pages you are interested in by clicking on the name of the chapter which interests you You
9. guration Add Delete To delete the configuration To copy an existing configuration Copy Print To print your key labels belgacom You can change the language of the tool and of the labels amp LabelSet Petals i JA i mpat f Del keps Wegig Ha ore eine To create a new set of labels Click on add Choose the set type Enter the telephone number Enter the user s name Set Type Alcatel Advanced Be mpat UL UL HG cL TL Ct a 7 C Delete T al 15 Ref 3EH 21021 UCAD Ed 01 belgacom Click on the grey rectangle below the key Complete the key label and you can even add if you wish key data information and comments Key Information x Labe Key Data Information Comment i K Cancel Click onOK Do the same for the other keys and finally click on OK The set configuration is saved amp LabelSet Fie Options Help 3 215 e E Si 2 EDN Name Set Type AOM 123 SMITH Alcatel Advanced Alcatel OMNI PEs NUM If you wish to give many telephones the same configuration it is easier and much faster to create one configuration and then to click on Copy You can also modify some keys 16 Ref 3EH 21021 UCAD Ed 01 belgacom Keys available on the subscriber details window Import To import an existing configuration To delete all the keys Del keys Del key To delete one key To read the
10. if he does not the second one will have to and so on v Parallel the subscribers phones all ring together Broadcast groups each group will only have one telephone number Groups members will then be able to broadcast announcements via those telephone sets of other group members which are equipped with loudspeakers Enter group members Pickup groups group members can pickup calls to other group members Screening this function allows you to create manager secretary relation between the telephone sets of two subscribers Use right mouse button context menu in the table If you choose to select hotel you will fill in almost the same categories as for business However you will not have to fill in operation mode but Guest numbers you can define ranges of public numbers for guests A guest who is assigned such a number can be called directly from outside the hotel Once you have filled all the categories in click on finish and save your data collection You can also print it Data Collection finish Finish will ave all data you collected up to rou IF pou want to save your data collection to floppy disk please insert a writable disk Into Your floppy disk drive now Do you really want to finish 24 Ref 3EH 21021 UCAD Ed 01 belgacom If you choose to open an existing file Click on open an existing file Search for the data collection you would like to open and click on OK C
11. le e communication appliance Briss se th os TPF FPFE Pppp 4 al mn j TTT PRT PCes sere erp eee oe Bitty FE an i vreeeese Sasssses seee Pep y nae se We would like to congratulate you for having chosen the Belgacom Forum 700 and we hope that this innovative and flexible all in one box product will satisfy all your needs YOUR BELGACOM FORUM 700 The Belgacom Forum 700 is the answer to your needs This pre configured server integrates Data Internet and Voice in one single system It is a complete ready to use offer which allows you to manage increasing information flows coming from different networks and to optimize telecom equipment costs Innovative the Belgacom Forum 700 is an all in a box product that offers a solution whatever the existing infrastructure of your business is It provides many converged applications such as Internet services on different types of connections ISDN PSTN xDSL call management CTI services on the move Ref 3EH 21021 UCAD Ed 01 belgacom The Belgacom Forum 700 can adapt to your specific needs it can evolve as your needs evolve It is able to easily meet your requirements as it is modular flexible and able to evolve you can easily access new features and expand capacity It is also simple to acquire use and own And as you have only one single infrastructure for voice data and Internet shared access it is cost effective and makes you more producti
12. mages for loss of business profits business interruption loss of business information and the like Arising out of the use or inability to use such product even if ALCATEL BUSIN ESS SYSTEMS has been advised of 31 Ref 3EH 21021 UCAD Ed 01 belgacom the possibility of such damages This License and limited warranty is the complete and exclusive agreement between the parties and supersedes all proposals or prior agreements oral or written as to its subject matter All trade marks whether registered or not remains the property of their respective owners In case of change in the offer Alcatel reserves the right to change information contained in this document without prior warning Alcatel is not responsible for any errors or omissions which may occur in the information contained in this document 32 Ref 3EH 21021 UCAD Ed 01
13. nternet Administration This Belgacom Forum 700 tool for the administration of Internet services is designed to allow remote management of several tasks Label Set Tool This application retrieves edits and prints key labels for Belgacom telephone sets IDS 310 for high traffic handling and team telephony IDS 260 for user friendliness and efficiency IDS 210 for simplicity IDS 110 for cost effectiveness gt User s documentation The Belgacom Forum 700 user documentation consists of all the documents for the IDS sets including the O perator or Hotel sets Ref 3EH 21021 UCAD Ed 01 belgacom HOW TO INSTALL YOUR CD ROM AND ITS APPLICATIONS The installation of your CD ROM PIMphony and management tools is really easy Insert your CD ROM It will automatically start as soon as you have put it in your CD ROM player reader Here is the welcome page of the CD ROM i iMphony amp Management Tools Belgacom Forum 700 PiMphany PiMphony Sothware LabelSet Installation Manual PMB Easy Readme file PME EasyPlus Documentahon l anguage Remarks v To optimize the display use the mode 65536 colors however itis not mandatory v A wizard will guide you through each installation v Minimum configuration of your PC please refer to each on line installation guide 10 Ref 3EH 21021 UCAD Ed 01 belgacom gt Installation of PIMphony PIMphony To install PIM phony Client Click
14. o features of PIM phony Basic and personal features v Contact manager software integration screen popup v Voice mailbox management v Unified messaging PIMphony Team all the features of PIMphony Pro and teamwork services v Supervision window v Assistant feature gt PIMphony Central Services This centralised service allows you to keep trace of all calls When the end user s PC is turned off this service collects incoming calls and distributes the updated call log when the PC is on again It provides only the new entries since the last local entry gt SPI for Microsoft TAPI Server SPI you have to install when you want to use the Microsoft TAPI 2 1 Server FREE TRY amp BUY PIMphony Pro amp Team are free for up to 25 users for a two month trial The countdown starts as soon as the first user opens PIMphony Ref 3EH 21021 UCAD Ed 01 belgacom gt Management Software PM5 Easy EasyPlus This application gives you the ability to manage the day to day administration and the users data There is no specific technical wording and function explanations will guide you through the application v Data Collecton amp Tools it gives you the possibility to configure the system off line before the installation v Installation typical you will use it during the installation v Modification typical it allows you to modify the data that you have already collected the system evolves just like your company I
15. omplete your data collection just like before How to use Installation typical Installation typical is the mode used when you install the system You must absolutely connect to the system Besides the fact that you must connect to the system the use of Installation typical is exactly the same as the one of Data collection amp Tools When you click on Installation typical it opens the Communication path window Select the way you would like to be connected to the system Local to be connected to the system through a V24 Modem direct to connect at distance Modem callback to connect at distance LAN to connect your PC at your company s LAN If you choose Local Modem Direct or Modem Callback you will have to install a RAS Remote Access Service if you do not have a modem and if you want to connect at distance If you choose the LAN connection enter PBX name and then your password Easy help1954 EasyPlus kilol987 Click on OK How to use Modification typical Click on Modification typical on the welcome page of PM5 Easy EasyPlus You can now Connect to PBX Open an existing database 25 Ref 3EH 21021 UCAD Ed 01 belgacom Please choose one of these options Connect to PE Open existing database e Greate Hew database OF Cancel If you choose to connect Click on connect to PBX Just like in Installation typical you can choose the way you want to be connec
16. ools Click on data collection amp tools 20 Ref 3EH 21021 UCAD Ed 01 belgacom Click on wizard for data collection on the welcome page of Data collection amp tools You can now open a new file in order to start a new data collection or open an existing one Data Collection Data collection to configure your Alcatel OMNI PCH System This program allows you to collect data for your telephone system The Installation technician can adapt this data to your specific needs To start a brand new data collection 5 File New To edit an existing data collectiors E File Open OK Cancel If you choose to starta new collection Select open new file Select the country the system is located in Select now if your telephone system is going to be a business or a hotel system Business or Hotel System ls pour telephone system going to be a business system or a hotel system i Business Hotel OF Cancel You can now collect your data To make it easier for you is each page presented in the same way on the top of the page an icon and a short sentence guide you all the way through your data collection on your left a drop down menu guides you and helps you always Knowing where you are in your data collection 21 Ref 3EH 21021 UCAD Ed 01 ____________ belgacom on the right are the fields you will have to complete Supplier Information Page 1 of 16 c 1 Da
17. rint You can see the paper load confirmation window Paper Load Confirmation Form Sheet Type Number of Pages Starting point IY Print Set Layout i Print Empty Page at Beginning M Print Grey Label Background muline Ronn Printout Ok Cancel The starting point option allows you to choose where you would like to start the printing Click onOK You can also define the paper layout by clicking on Options and then on Print layout corrections on the Label Set Tool window Honzontal Yabcal Shretching Factor diesel apm 00 fm fom me JC Alcatel anne 0 00 mm 0 00 mm ooo Heel COG O00 mm foo mm fo Akselam O00 m D mn LO kesel anans ae 000 m oo ma ooo Akse aeia O00 m O mn fo Alestel First 0 00 mm fpo mn om AkaelEas 00 mm o m fpo Alcala Premumitdarced 200 mm fom mn fom Aleshel 400 200 ivr oo mn pm JE Carcel Click on OK to launch the printing Ref 3EH 21021 UCAD Ed 01 19 belgacom gt How to use PM5 Easy EasyPlus Click on the PM5 icon on the office PC if you have answered yes when installing Here is the welcome page of your PM5 application welcome to PHS e Data Collection and Tools e Installation Typical e Modification Typical M Always start with Welcome La n g Ua g G u H el p You can choose the language as soon as you are on the welcome page by clicking on Language and selecting the one you want How to use Data collection amp t
18. tCoil cpr Please skip this page if you are a customer and not a representative of the supplier E Customer E Information Order Number es E Default Hurmbering Installer Name P Plans Address i Installation Numbers Telephane as D Operation Mode Fax Data Collected corrected by Date of Collectionicorecton Me tape Date of Installation EACK Next Hirte Cancel z Charge Rate If your system is a business system you will have to complete Supplier information order number installer name address telephone fax Customer information name address fax Default numbering plans enter the number of digits which will be used for telephone number of subscribers Installation numbers enter the telephone codes without the leading prefix of the country and then of the city the system will be operated in and the installation number telephone number of your system without attendant extension as well as the remote configuration number modem number for system configuration Operation mode select the modes for attendant sets and subscribers sets key system mode or PBX mode 22 Ref 3EH 21021 UCAD Ed 01 belgacom Charge rate enter the price that your public telephone service charges you for one telephone unit in your country s currency unit Telephone sets and public lines enter the number of telephone sets of each type and the number of public lines you
19. ted to the system Local Modem direct Modem callback LAN If you choose to open an existing database Click on open existing database Click on the database you would like to work on Click on Open You are now on the welcome page of modification typical You can choose between Customer supplier information by clicking here you will have access to the data you entered in Data Collection amp Tools Modification typical you will find here all the information that you entered in Data Collection amp Tools or in Installation typical These data are grouped together here to allow you to save time you can reach just the piece of information that you need by clicking on the icon and then on the tab which corresponds to what you are looking for 26 Ref 3EH 21021 UCAD Ed 01 belgacom v SUBSCRIBERS I Subscribers x Subscriber List Call Distribution Subscribers list if you wish to modify the information about the subscribers name public number set type Call distributon if you wish to modify the configuration of the numbers for the call distribution normal and call distribution restricted for external accesses GROUPS Attendant Groups Hunting Groups Broadcast Groups Pickup Groups Attendant groups if you want to change the welcome message and the group members of the attendant groups Hunting groups if you want to change the group name or the type of group affec
20. ting alerting of group members if the group is being called Broadcast group for each group number you can change the names Pickup groups you can change the members of each pickup group 21 Ref 3EH 21021 UCAD Ed 01 belgacom v SYSTEM System X Default Numbering Plans Installation Numbers Charge Rate Date and Time Software Key Default numbering plan if you want to change the digits used for teleohone numbers of subscribers Installation numbers if you want to modify the international and inter city codes and the installation number Charge rate if you need to change the price that your public telephone provider charges you for one telephone unit Date and time you can change the date and the time thanks to your PC or do it manually Software key enter software key to enable all telephone features you have bought v COLLECTIVE SPEED DIALING Collective Speed Dialing Collective Speed Dialing You can modify the collective speed dialing destinations that you have already configured v EXTERNAL ACCESSES External Accesses External Accesses You can modify the configuration of the external accesses Ref 3EH 21021 UCAD Ed 01 belgacom gt How to use the Internet Administration tool This Belgacom Forum 700 tool for the administration of Internet services is designed to allow remote management of several tasks Manage users monitor statistics and syst
21. ve and competitive gt Easy to use The Belgacom Forum 700 and the PIM phony amp Management Tools CD ROM are easy to buy to install and to maintain This is absolutely vital in order not to waste time getting familiar with the product it lets you concentrate on your business and not on technology gt Security of information The Belgacom Forum 700 includes several security mechanisms to protect your company network and data from external viruses and secure your Internet access password builtin proxy cache server built in certified firewall gt Communication costs optimized Since many components such as the firewall server the proxy cache server are built in you do not need to buy separate items Thanks to the Belgacom Forum 700 you are now able to optimize your IT investments As the Belgacom Forum 700 is modular at every level it can be tailored to meet your requirements As a result of which you cut your costs since you only pay for what you use gt Higher employee productivity The Belgacom Forum 700 helps you to save time Indeed as the e communication appliance integrates Data Internet and Voice in one single system it enables you to have just one platform for both voice and data In addition your employees do not waste time dealing with three different interfaces for voice telephone data and text PC for e mails and paper for fax E mail makes everyone more productive it is much easier and much
22. want to connect to your system digital Belgacom sets analogue sets wireless DECT sets channels to public network in main trunk group Subscribers list select a line You can now enter for each internal telephone number public number name You can also program details for barring levels by clicking on barring You can enter the external prefixes which are forbidden and the exceptions that are allowed for each barring level Subscriber Misc enter the telephone number to which calls Shall be routed if they are not answered for the displayed amount of seconds If you do not enter a destination the non answered calls will be routed to the attendant You can also select the language to be used on all telephone sets with display Call distribution configure the numbers for the call distribution restricted for the external accesses Collective speed dialing program collective speed dial destinations and assign names to them Attendant groups you can combine subscribers into attendant groups one for normal day mode and one for restricted night mode Select a line Then enter for each group a welcome message and group members Hunting groups combine subscribers into hunting groups Enter one telephone number for each group Select a line then enter for each group name type v Cyclic the subscribers phones ring by turns 23 Ref 3EH 21021 UCAD Ed 01 belgacom v Sequental the first subscriber must answer the phone
23. wers you with big business communications made to measure for companies like yours Ref 3EH 21021 UCAD Ed 01 belgacom PIMPHONY amp MANAGEMENT TOOLS CONTENTS Belgacom Forum 700 Documentation Pimphony and Management tool This unique CD ROM delivered with Belgacom Forum 700 contains gt PIMphony Software gt Management Software gt User s documentation gt PiMphony Software PIMphony is a personal communication manager which provides a powerful user friendly phone assistant that manages daily phone tasks Thanks to PIM phony you can turn your PC into a phone PIMphony combines a complete set of phone services that are permanently available from your PC whatever application you may be running This efficient communication manager enhances your productivity and adds a new dimension to the services already delivered by your telephone system It provides 16 technical specifications and functions such as enquiry call conference multi line management up to 8 simultaneous communications detailed call log 15 speed dial 7 Ref 3EH 21021 UCAD Ed 01 belgacom or programmable function keys and is a perfect contact manager and personal information manager thanks to the dial by name screen popping of contact cards screen pop set up wizard The PIMphony offer consists of gt PIMphony Client PIMphony Basic free of charge on your PC v Call control management v Embedded call log PIMphony Pr
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