Digipass User Guide
Contents
1. 0079 8614830E 24082015 Digipass User Guide r T INSURANCE Introduction AG insurance Your access to the online services provided by AG Insurance is secured thanks to the technology of this digipass It looks like a calculator which has the faculty to generate a random password based on your personal pin code Therefore you connect yourself each time with a different password which guarantees you the optimal security that you are entitled to expect in order to protect the confidential data of your AG Employee Benefits plan s This document consists of four sections 1 Initialisation of the digipass 2 Obtain a password to connect yourself 3 Modify the pin code of the digipass 4 My digipass does not work anymore or is lost 1 Initialisation of the digipass This procedure is mandatory and must be carried out only once when you receive the digipass and activate it for the first time Consult the letter that you have received and make Sure that the Serial number which is mentioned on it actually corresponds to the number that is to be found on the back of your digipass Action Display Explanation eee tae O key PIN Ms message Informs you that nobody has used the digipass efore you Rt ed It is to be found in the letter that you have received or that you are going to receive 2 Enter the 6 digits of the initial pin code NEW PIN sea Your pin code may be any combination of 6 digits wit2. code PIN CONF Your pin code may be any combination of 6 digits with the excep tion of 6 similar or consecutive digits 5 Enter your new pin code a second time PIN CONF for confirmation x x OK OK OK X A password of 8 digits is automatically generated and is displayed on your screen Your new pin code is activated 4 My digipass does not work anymore or Is lost Ifyou enter a wrong pin code the screen displays FAIL 1 For a new attempt press the key and enter the correct pin code After 5 failed attempts the digipass displays LOCK It is unusable from that moment onwards and must be returned to AG Insurance AG EB Online Helpdesk Boulevard Emile Jacqmain 53 1000 Brussel Please also contact the AG EB Online Helpdesk tel 02 664 86 00 so that they can order a new digipass for you Incase of loss theft or for any attempted fraudulent use please inform the AG EB Online Helpdesk 02 664 86 00 as soon as possible AG Insurance sa Bd E Jacqmain 53 B 1000 Brussels RPM Brussels VAT BE 0404 494 849 www aginsurance be Tel 32 O Je 664 8111 Fax 32 O e 664 81 50 Insurance company licenced under code 0079 under the supervision of the National Bank of Belgium 14 Bd de Berlaimont 1000 Brussels
3. h the exception of 6 similar or consecutive digits 3 Enter a new pin code of your choice PIN CONF 4 Enter your pin code again for confirmation Your new pin code is registered AG Insurance sa Bd E Jacqmain 53 B 1000 Brussels RPM Brussels VAT BE 0404 494 849 www aginsurance be Tel 32 O Je 664 8111 Fax 32 0 2 664 81 50 Insurance company licenced under code 0079 under the supervision of the National Bank of Belgium 14 Bd de Berlaimont 1000 Brussels 2 Obtain a password to connect yourself To obtain a password follow the procedure below Action Display Explanations 1 Press the key PIN 2 Enter your pin code es A password of 8 digits is generated automatically and is dis played on your screen 3 Press the key To turn off your digipass The digipass is automatically turned off after 30 seconds without use The validity of a password generated by the digipass is limited in time Furthermore each activation of the digipass generates a new password The security is thus optimal 3 Modify the pin code of the digipass To modify the pin code of the digipass see the procedure to be followed Action Display Explanation 1 Press the key PIN x OK K kx X A password of 8 digits is automatically generated and is displayed on your screen 2 Enter your pin code 3 Press the key during e seconds NEW PIN 4 Enter your new pin
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