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Troubleshooting Guide

1. 9 Press the USER FUNCTIONS button to return to the basic menu 1 0 Confirm that the paper size is correctly detected if you selected AUTO mm or AUTO inch in step 8 The detected paper size is indicated on the drawer button in the equipment status indication area on the left An incorrect paper size or indicates an unsuccessful detection In this case check if e There is too much space between the paper and the side and end guides of the drawer e You have selected AUTO inch even though A B format paper has been placed e You have selected AUTO mm even though LT format paper has been placed 11 Try copying or printing again 34 Clearing a Paper Misfeed Misfeed when making copies or prints using the bypass tray ES 1 Clear the paper misfeed following the guidance shown on the touch panel Then close all the covers 2 Press YES when Cancel print job appears The print job is canceled CG COPY READY ATTENTION Cancel print job XBSTATUS If you do not want to cancel the print job To restart the job without canceling it replace the paper on the bypass tray with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size
2. HOIU JO ooo fa INS Clearing a Paper Misfeed 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer E Paper misfeed in the drawer of the Large Capacity Feeder 1 Open the drawer of the Large Capacity Feeder 2 Pull out the right hand tray and remove the misfed paper Check that there is no folded curled paper or overloading and then close the drawer of the Large Capacity Feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 20 Clearing a Paper Misfeed E Paper misfeed in the bypass tray Move the green paper holding lever toward the outside The paper can now be removed 2 Pull out the misfed paper in the bypass tray e Place paper in the bypass tray again and then move the green paper holding lever toward the inside If a sheet of paper is stained folded or torn replace it with a new one E Paper misfeed in the automatic duplexing unit A CAUTION Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you 1 Open the automatic duplexing unit cover on the right Clearing a Paper Misfeed 21
3. cee ee eee ee cece a eeeeeeeceeaeeeeeeeeeeaeaeeees 96 IPP UE 89 L LDAP authentication 200 0 ccc ceceeceeeseeeeeeeeeneaeeeeeeeeeaeeeeees 87 LDAP SCatCh tescscce sete ivevechantstestentstineveceratecinstaaseeretuates 87 Local DiSCOVCLY ccceeeeeeeeeceeeeeeeeeceaeaaeeeeeeeeaaaaeeees 85 Locating the equipment eect eeeee eee eneeeeeeteee 84 85 LPR Print tative henn a ai 72 88 N NW Fax Oriveny 2ogessusgge eteg Eege eeneg deEEN dee deeH EN TT 46 Near Empty toner cartridge replacing s es 46 Network Fax driver ceeeeeeeece eee eeeeeeneeeeeeeeeeeeeeeeeereees 91 Novelli el SET 89 P Paper misteeg niran tenEgek iaraa naaa eiaa RASSA 13 caused by a wrong paper size setting ceee 32 locating WE 13 occurs frequently 15 tips on removing the misfed paper ssscssessecsen 14 Paper misfeed clearing automatic duplexing unit ssssssseessesssinrsseesrerennns 21 Bridge Kit sesin en ee 26 DYPaSS ay ere eet EEN 21 drawer feeding Portion ce eeeeeeeceeeeeeeeeeaeeeeeeeeeaeee 17 drawer of the Large Capacity Feeder secsec 20 first drawer ET 19 fuser EE 23 Inner Finisher and Hole Punch Unit aseeseen 26 Job Separator and Offset Tray ceeeeeeeseeneeeeeeeeee 25 Large Capacity Feeder AAA 18 Paper Feed Pedestal AA 18 paper transport path eceeeeeeeeeeeeeeneeeeeeeeaeeaeeeeees 22 Reversing Automatic Document Feeder lower 15 Reversing Automatic Document Feed
4. E LDAP authentication takes a long time Problem Description It takes a long time to perform LDAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step gt Confirm that LDAP server is correctly running D 2 Is the LDAP server setting correctly set Enter the correct LDAP setting Reenter the End gt correct password carefully because it is displayed by asterisks LDAP Search and Authentication Problems 87 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to assign IP addresses dynamically to devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate them in your particular environment Some common network configurations are shown below along with the steps required to configure the equipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment contact your service representative Tips e You can change the network protocol settings with the touch panel of the equipment or with TopAccess the Administration page e For the error
5. 2 While holding the green lever remove the misfed paper 3 Lower the green lever carefully and then close the automatic duplexing unit cover E Paper misfeed on the paper transport path A CAUTION Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you 1 Open the automatic duplexing unit cover on the right 2 Remove the misfed paper e Be sure not to touch the transfer belt when removing the misfed paper This could stain copy images Do not clean roller A though it may be stained It will be automatically cleaned at the next printing 3 Close the automatic duplexing unit cover 22 Clearing a Paper Misfeed E Paper misfeed in the fuser unit A CAUTION Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you e Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right Press down the two green fuser pressure release levers until they stop 3 Open the transport guide holding the green knob and then release the misfed paper Pull the mi
6. Delete the driver and either reinstall it from the Client Utilities User Documentation DVD or download it from this equipment E N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective action Communication between the N W Fax driver and this equipment failed Make sure that this equipment is operating If not turn its power ON Connect the N W Fax driver with this equipment through the TopAccess If the connection fails reboot the computer and this equipment The fax jobs are not listed on the Logs Transmission screen in TopAccess Problem description When confirming the fax job logs on the Logs Transmission screen in TopAccess the fax jobs that are sent are not displayed Corrective action If the relevant fax job is not included in the Log list your transmission job may not have been performed In this case search for jobs without the department code in the JOB STATUS FAX on the control panel Then select the relevant fax job and press the SEND button to resend it Fax transmission cannot be performed with a cover sheet Problem description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose fil
7. setting for 1015 g the Internet Fax setting or reduce the number of pages and try again 1C30 1C33 Disk access error Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1040 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still persists contact your service representative Failed to process your job Insufficient Reduce the number of pages of the job in error and perform it again 1C60 Storage space Check whether the server or local disk has sufficient space in its disk capacity Address Book reading failure Turn the power OFF and then back ON Perform the job in error again 1061 Reset the data in the Address Book and perform the job again If the error still persists contact your service representative 1063 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1064 Terminal mail address unset Ask your administrator to set the Email address of the equipment 1065 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly Error Codes 101 Error Code Problem Description Corrective Action SMTP server connection error Ask your administrator to set the login n
8. See 4 P 49 Replacing the Waste Toner Box Staple Empty Please Set Staple Cartridge Refill the Finisher staples See J P 51 Refilling finisher staples Open the front cover and clean the slit glass and main charger Clean the slit glass and the main chargers Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Install New Toner Cartridge Replace the black toner See P 43 Replacing a Toner Cartridge 98 Error Messages TopAccess Message Corrective Action Cyan Toner Empty Please Install New Toner Cartridge Replace the cyan toner See J P 43 Replacing a Toner Cartridge Magenta Toner Empty Please Install New Toner Cartridge Replace the magenta toner See J P 43 Replacing a Toner Cartridge Yellow Toner Empty Please Install New Toner Cartridge Replace the yellow toner See J P 43 Replacing a Toner Cartridge Black Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Cyan Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bot
9. error codes in Chapter 7 0 P 100 Error Codes 12 Messages Displayed on the Touch Panel Clearing a Paper Misfeed E Locating a paper misfeed ES The equipment stops copying when the original or copy paper is misfed Paper misfeeds are notified on the touch panel as follows Error code Misfeed in duplexer Error message TOTAL COUNTER 463 Open the cover on the right Guidance for clearing paper misfeeds Paper misfeed symbols The paper misfeed symbol helps you locate the paper misfeed 13 12 11 10 9 8 7 6 Reversing Automatic Document Feeder lower P 15 Reversing Automatic Document Feeder upper P 16 Fuser unit CH P 23 Automatic RE unit CQ P 21 Bypass tray P 21 Drawer feeding portion des P 17 Large Capacity Feeder P 18 or Paper Feed Pedestal LJ P 18 Paper eeh pal es P 22 Drawers 2 P 19 G1 P 19 or drawer of the Large Ee Feeder 7 P 20 10 Job Separator ee Tray Bridge Kit M P 25 P 26 11 Hole Punch Unit G4 P 26 P 29 12 Saddle stitch unit CQ P 31 13 Finisher P 26 P 29 OONATARONMS The picture of the hardware device shown on the touch panel differs depending on the finisher options installed Clearing a Paper Misfeed 13 E Clearing a paper misfeed 1 Clear the paper misfeed Clear the paper misfeed following the guidance shown on the touch panel Press or to scroll the pages Misfeed in duplexer TOTAL COUNTER Open the
10. Replacing a Toner Cartridge The terminal of the toner cartridge is stained Wipe the terminal with a soft cloth The recommended toner cartridge is not being used Use the recommended toner cartridge 2 P 43 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Check the direction or size of the paper Paper misfeed has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment Just removing the misfed paper does not prevent another paper from being misfed Be sure to correctly register the paper size in the equipment 1 P 32 Clearing paper misfeeds caused by a wrong paper size setting Wait Performing Self check The equipment is undergoing maintenance to keep its imaging quality Wait until the adjustment is completed and the message disappears Time for cleaning Open the front cover and follow the guidance The main charger or the LED print head need cleaning Clean the main charger and the LED print head CQ P 56 Cleaning the Main Chargers and LED Print Heads Check the original and set it again The original is misfed inside of the Reversing Automatic Document Feeder Remove the misfed original following the guidance on the touch panel P 15 Paper misfeed in the Reversing Automatic Document Feeder Lower The direction or the size of th
11. Staple jam in the Saddle Stitch unit READY CHECK SADDLE STITCH STAPLER No staples are left in the stapler of the saddle stitch unit Refill the staples Q P 54 Refilling Saddle Stitch unit staples P READY CHECK STAPLER Staple jam has occurred in the stapler Remove the jammed staples of the finisher P 37 Clearing a Staple Jam READY CHECK STAPLER No staples are left in the stapler of the Refill the staples finisher P 51 Refilling With Staples READY HOLE PUNCH DUST BIN IS FULL Hole punch dust bin is full of paper punchings Remove the paper punchings Q P 59 Cleaning the Hole Punch Dust Bin P 10 Messages Displayed on the Touch Panel Message Problem Description Corrective Action READY FINISHER FULL The receiving tray of the finisher is full of paper Remove the paper from the receiving tray of the finisher READY INNER TRAY FULL The exit tray of the equipment is full of paper Remove the paper from the exit tray of the equipment Cannot copy Check DEPARTMENT COUNTER The number of originals to be scanned has exceeded the limit specified with the department code during scanning Ask your administrator for details of setting the limit for the number of copies Add paper No paper is left in a drawer or on the bypass tray Set paper in the drawer or on
12. sure the gateway and subnet settings are correct If you have customized the device name you can check if the NIC is functional by restoring the default settings When the equipment automatically reboots and an NIC Configuration page is printed does the device name include the NIC s unit serial number Next Step D The NIC is faulty or improperly installed Contact your service representative Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping the equipment now End Contact your service representative 86 Locating the Equipment in the Network LDAP Search and Authentication Problems E Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step 5 Confirm that the LDAP server is correctly running D 2 Is the LDAP server setting correctly set Enter the correct LDAP setting Re enter the End gt correct password carefully because it is displayed by asterisks
13. 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box Confirm the remote party s Security Code system password and your transmission setup 00B0 00B5 Signal Error or Line Condition Error Reattempt the communications 00C0 00C4 00D0 00D2 00E8 HDD error Reattempt the communications If the error still persists contact your service representative 00F0 Software failure Reattempt the communications If the error still persists contact your service representative OOF Hardware noise Reattempt the communications If the error still persists contact your service representative 4C10 System access abnormality Turn the power OFF and then back ON Perform the problem job again If the error still persists contact your service representative CH Insufficient memory Complete any running jobs first before performing the job in error If the error still persists turn the power OFF and then back ON and try again 1012 Message reception error Turn the power OFF and then back ON Perform the job in error again 1013 Message transmission error Turn the power OFF and then back ON Perform the job in error again 1014 Invalid parameter If a template is being used create it again If the error still persists turn the power OFF and then back ON and try again Exceeding file capacity Ask your administrator to change the Fragment Page Size
14. Close the front cover of the finisher Cleaning the Hole Punch Dust Bin 61 When Printed Sheets Overflow from the Exit Tray When thin small size paper A4 R LT R or smaller is used the end of the sheets may get stuck in the exit tray walls If 300 or more sheets are printed under such condition some printed sheets may be pushed out of the exit tray In the case above installing the paper exit stopper at the designated location of the exit tray will increase the amount of recommended plain paper that can be loaded on to the exit tray to about 500 sheets e When printing a large number of large size sheets such as A3 and A4 LD and LG place the paper exit stopper back in its original location e When the finisher or inner tray is installed in the equipment use the paper exit stopper installed in its original location Removing the paper exit stopper from its original location 1 Unfold the paper exit stopper located on the left of the exit tray and remove it from its groove while pushing the fulcrum inward Installing the paper exit stopper in the designated location for improving paper exit Turn the tip of the paper exit stopper to the left and insert the paper exit stopper fulcrum into the groove on the exit tray Placing the paper exit stopper back in its original location Remove the paper exit stopper from the groove on the exit tray while pushing its fulcrum inward 2 Install the paper exit stopper
15. E Paper misfeed in the drawer feeding portion 1 Open the feeder cover on the right side Remove the misfed paper from the drawer and close the feeder cover Clearing a Paper Misfeed 17 If the paper is misfed on the cover side remove it as shown in the figure on the right U C GL OIG 70 E Paper misfeed in the Large Capacity Feeder 1 Open the feeder cover of the Large Capacity Feeder on the right 2 Remove the misfed paper and close the feeder cover E Paper misfeed in the Paper Feed Pedestal Open the feeder cover of the Paper Feed Pedestal on the right 18 Clearing a Paper Misfeed 2 Remove the misfed paper and close the feeder cover E Paper misfeed in the first drawer Open the drawer press the paper down until the plate clicks and remove the misfed paper Check that the guide width is correct there is no folded curled paper or overloading especially for thick paper and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper E Paper misfeed in the second to fourth drawer Open the paper source drawer and remove the misfed paper
16. EE 75 Prnt JODSSMOUOUTDUE E 75 Print Job Problems This section describes how to clear the print jobs errors Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the equipment COPY READY Press JOB STATUS button Corrective Action Clear the error following the procedure below To print by placing paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button 68 Print Job Problems E Cannot remember the document password for a Private Print job The Private Print function is available only when the hard disk is installed in the equipment Problem Description cannot remember the document password for my Private Print job Corrective Action The document password for a Private Print job is never shown once the job has been sent to the equipment To p
17. and TrueType are trademarks of Apple Inc in the US and other countries e AirPrint AirPrint logo and iPad are trademarks of Apple Inc e IOS is a trademark or registered trademark of Cisco in the U S and other countries and is used under license e Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated e Mozilla Firefox and the Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries e IBM AT and AIX are trademarks of International Business Machines Corporation e NOVELL NetWare and NDS are trademarks of Novell Inc e TopAccess is a trademark of Toshiba Tec Corporation e Other company names and product names in this manual are the trademarks of their respective companies Preface 1 CONTENTS N E 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE When This Screen Is Displayed ccseeceseseeeseeceeseeeseseeeeeeeeeeseaeeeneeeeesnaaesenseeesseeseseeeeeneas 8 Messages Displayed on the Touch Panel ccccssseeeeesseeeeeeeenseeeeeeeeeseeneeeeenseeneeeenseeeeenees 10 Clearing a Paper Misfeed cssscccsseessseeeeeseseeseceeeenseeesseaeenseeeeeseaeseeseeaesseaesesseaeeesaeseesneneneas 13 Locating a paper MISCO eissi araara aeaaea cee AEA PEETRE EE AARAA A ARAE VOGAIRES EA OEA KERR Aiea Rin 13 Clearing a paper misfeed A 14 Paper misfeed in the Reversing Automatic Document Feeder Lower seses 15 Paper misfeed in the Reversing Automa
18. cover on the right After clearing the misfeed close all the opened covers The equipment starts the warm up Follow the guidance on the touch panel Tips on removing the misfed paper Note the following points in removing the misfed paper Remove the misfed paper carefully so as not to tear it To avoid tearing the misfed paper remove the paper slowly with both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment When the paper misfeed sign remains after removing the misfed paper Depending on the timing of the occurrence no misfed paper may be found where the paper misfeed sign indicates If the sign does not disappear after you have removed the misfed paper follow the steps as instructed on the touch panel Do not touch the fuser unit or the metal portion around it A CAUTION Do not touch the fuser unit or the metal portion around it when you remove the paper misfed in the right side of the equipment This could burn you or the shock could cause you to get your hand injured in the machine Do not touch the transfer belt When you remove the paper misfed in the right side of the equipment be sure not to touch the transfer belt This could stain copy images 14 Clearing a Paper Misfeed If paper misfeeds occur frequently Latz The following are the common cau
19. firmware of the equipment E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the print jobs Corrective Action There remains a possibility that improper settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Is printing prohibited from all connected client Next Step gt See the following section to fix the problem computers 4 LQ P 72 Network Connection Problems 2 Can you see the job from TopAccess or another Next S See the following section to fix the problem print monitoring utility such as PCONSOLE or RE tep gt C P 84 Locating the Equipment in the Network Print Manager 3 Can you identify the problem with the error See the following sections to fix the problem message or the error code and resolve it End gt P 98 Error Messages P 100 Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings Hardware Problems 75 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems Aaaa cle ieee ee
20. for the Network Fax N W Fax driver E N W Fax Driver Installation Error Messages Replace Printer with N W Fax as required in the troubleshooting description For information on the installation of the N W Fax driver refer to the Software Installation Guide L Setup needs to copy Windows NT files Problem description The wrong port type was selected from the Printer Ports dialog Corrective action 1 Click Cancel until the Add Printer Wizard terminates e 2 Select Add Printer from the File menu in the Printers folder to start the Add Printer Wizard and then perform the installation again 3 When the screen for selecting a port is displayed select Local port to add a printer Client software DVD now required Problem description When adding a new printer driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing Driver to add another copy of an existing driver or browse to the subdirectory that contains the appropriate inf file File DRV on client DVD could not be found Problem description When adding a new printer driver the user did no
21. in the groove on the left of the exit tray 62 When Printed Sheets Overflow from the Exit Tray TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems iridescent ee ona ts cen cae anecdote 64 Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Cause Corrective Action Functions cannot be set Another function that is unavailable for the combination has already been set Some functions cannot be combined For details refer to Chapter 8 of the Copying Guide limits Will you print out stored originals appears Copying stops during scanning of the originals The message The number of originals exceeds the The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO enough Work Space to store originals appears Copying stops during scanning of the originals The message Not originals Will you print out stored No available internal memory remains To copy the scanned images press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartridge appears when no toner is left Replace the toner cartridge of the color the message indicates LU P 43 Rep
22. paper has not been removed Check the sign again on the touch panel to see where the misfeed occurred P 13 Clearing a Paper Misfeed fed together Two or more sheets of paper are Sheets of paper are stuck together Loosen the stack of paper well and set it again Sheets are not aligned when exiting Sheets are not placed in the drawer with correct side up for this equipment Check the printing side of the sheets and place them correctly Information about the printing side may be given on the wrapping paper of the sheets If you cannot find which side is the printing side try printing on both sides to see if the sheets are aligned when exiting The type of paper corresponding to that being used has not been set Check that the set paper type corresponds to the paper in use For details refer to Chapter 1 of the Copying Guide does not disappear even after paper is placed in the drawer The message indicating no paper Sheets placed in the drawer are not aligned Remove the sheets from the drawer align them and replace them The side and end guides do not match the paper size in the drawer Adjust the side and end guides to match the paper size The amount of paper placed in the Large Capacity Feeder is too small Place more than 10 sheets of paper in the Large Capacity Feeder When You Think Something Is Wrong With the Equipment 111 Regular Maintena
23. power OFF and then back ON Try the problem job again Reset the data in the Address Book and reattempt it If the error still persists contact your service representative 2C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 2C64 Terminal mail address unset Ask your administrator to set the Email address of the equipment 2C65 2C66 2C69 Failure to connect to SMTP server Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failure to send Email message Turn the power OFF and then back ON Try scanning again H the error still persists contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the SMTP Authentication method or if there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confirm that the login name and password are correct If SSL is en
24. printing of the data in e Filing do this with the administrator s password If recovery is still not completed or in case of an invalid password for the operation of other printing opening the file etc contact your service representative 2BA1 Incorrect paper size color mode or resolution This size color mode or resolution is not supported by e Filing Please check the paper size color mode or resolution 2BBO Job canceled The job was canceled 2BB1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2BC0 System fatal error Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BD0 Power failure occurred during e Filing restore Make sure that the power cable is connected properly and is inserted securely Resend the job 2BE0 Failure to obtain the machine parameters Turn the power OFF and then back ON Try scanning again 2BFO Reached the maximum number of pages Reduce the number of pages of the job in error and perform the job again 2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes Network Settings 2500 Syntax error command unrecognized Check whether the Terminal m
25. see the equipment in the network 7 Ifthe network environment is using complex Contact your local network support specialist for subnet or supernet structures is the IP address E further assistance SL nd gt used by the equipment within the network structures range of valid addresses 84 Locating the Equipment in the Network E Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility Remote Scan driver N W Fax driver or printer driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem No Check Yes No Corrective Action 1 Is SNMP enabled on the equipment Next Step S Enable the SNMP MIB D 2 Are the SNMP setting of the equipment and that SNMP V1 V2 Check if the community names of of the software the same Next S the equipment and the software are the same ext ep gt SNMP V3 Check if each item of the SNMP setting of the equipment and the software is the same 3 Confirm that the protocol suite installed on the See the vendor s website for infor
26. the Inner Finisher and the Hole Punch Unit 26 Paper misfeed in the Saddle Stitch Finisher and the Hole PUNCH Un 29 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Einlsber 31 Clearing paper misfeeds caused by a wrong paper size setting eeeeeceeeeeeeeeeeeeeeeeteeeeeaeeeeeeteaeeeeaeeeaeeseeeenaeenaes 32 Gleari ng a Staple E 37 Sta leja Ire SE a eege en r eg a a a a eee Eed Se 37 Staple jam in the Saddle Stitch unt 41 Replacing a Toner attirer 43 Replacing a Near Gul lte Een EE 46 Replacing the Waste Toner BOX wisicisiiecaitencseucwensateaarendtinesaddedesntnaateusaienesnneeedannedneaadcabannnderens 49 Pre tilling With Ste UE 51 RefillingifinisherstapleSs Dee EE Ee EE Be ee AG Aa EE 51 Refilling Saddle Stitch Unit staples niarren iii iei i iii E E EEE a tS 54 Cleaning the Main Chargers and LED Print Heads cs eeccessseeeeeeeeeeeeeseeeeeeeeseneeeeeneeees 56 Cleaning the Hole Punch Dust Bim eeeeskREEEERREEEEEEEEERREEEEERRREEEERRREEEEEEEREEEEEEEERRREEEEE KEEN 59 Inner Finisher Hole Punch Un vue ciated sli a a E a ee deed vie 59 Saddle Stitch Finisher Hole PUNCH Un 60 When Printed Sheets Overflow from the Exit Tray ccccessseccesseeesesseeeeeeesseeeeeeeseeeeneneeeees 62 When This Screen Is Displayed Various screens are displayed on the touch panel depending on the state of the equipment This section describes how to solve problems with some of the screen examples Screen Descriptio
27. the PDF file is encrypted 4412 Gg See Ee in unsupported script Printing the file in this function is impossible 4611 Font download failure Since the available number of fonts is exceeded the font cannot be registered Delete at least one font 100 Error Codes Error Code Problem Description Corrective Action 4612 Font download failure Since there is no space in HDD the font cannot be registered Delete at least one font Font download failure Since an error has occurred the font cannot be registered Perform 4613 8 e downloading again or regenerate the font data first 4621 Downloaded font deletion failure Check if the font to be deleted is registered Print failure If the error still persists after reattempting turn the power OFF and then 4F10 back ON Then make another effort If the error still persists contact your service representative E Error codes on transmission and reception Error Code Problem Description Corrective Action 0012 Original misfeed Remove the misfed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Interruption by paper misfeeds during Remove the misfed paper and reattempt the transmission direct transmission 0033 Polling Error Check polling options setup Security Code etc and check whether the polling document exists
28. the above this manual also describes information that may be useful for the operation of this equipment with the following signage Tip Describes handy information that is useful to know when operating the equipment LU Pages describing items related to what you are currently doing See these pages as required Options For the available options refer to Options in the Quick Start Guide for this equipment Li Screens e Screens on this manual may differ from the actual ones depending on how the equipment is used such as the status of the installed options e The illustration screens used in this manual are for paper in the A B format If you use paper in the LT format the display or the order of buttons in the illustrations may differ from that of your equipment Trademarks e The official name of Windows XP is Microsoft Windows XP Operating System e The official name of Windows Vista is Microsoft Windows Vista Operating System e The official name of Windows 7 is Microsoft Windows 7 Operating System e The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System e The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System e Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries e Apple AppleTalk Macintosh Mac Mac OS Safari iPhone iPod touch
29. the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide Call for service The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the Saddle Stitch unit Staple jam has occurred in the stapler of the saddle stitch unit Remove the jammed staples P 41 Staple jam in the Saddle Stitch unit Check staple cartridge in the Saddle Stitch unit No staples are left in the stapler of the saddle stitch unit Refill the staples LU P 54 Refilling Saddle Stitch unit staples Check staple cartridge No staples are left in the stapler of the finisher Refill the staples P 51 Refilling With Staples Examine Stapler Staple jam has occurred in the stapler of the finisher Remove the jammed staples P 37 Clearing a Staple Jam Saving energy press START button The equipment has entered into the energy saving mode since it has not been used for a certain time Press any of the START COPY e FILI
30. the lower left part of the finisher 2 Open the front cover of the finisher 3 Move the lower green lever to the right and remove the misfed paper 4 Return the lever to its original position 5 Close the front cover of the finisher Clearing a Paper Misfeed 31 E Clearing paper misfeeds caused by a wrong paper size setting Paper misfeeds occur when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size registered for the corresponding drawer or the bypass tray in the equipment The message Check paper size setting on control panel for drawer N Check the direction or size of the paper or Check paper size setting on control panel for Bypass Check the direction or size of the paper appears on the touch panel MISFEED Check paper size setting on control panel for dawer 1 Check the direction or size of the paper In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 32 Misfeed when making copies or prints using a drawer P 35 Misfeed when making copies or prints using the bypass tray P 35 Misfeed when printing from the FAX Misfeed when making copies or prints
31. transmission error Ask the sender to specify the correct fax numbers and resend the Email Offramp security error Confirm that the specified fax numbers are registered in the address 3C60 book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers 3C70 Power failure Confirm that the job is recovered or not If not ask the sender to resend the Email 3090 OffRamp Fax transmission disable error Confirm if the Fax Send Function of MFP setting is disable or not Destination address error Ask your administrator whether the DNS and mail server settings are 3D10 correctly set If they are ask the sender to confirm that the destination address is correct 102 Error Codes Error Code Problem Description Corrective Action Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway 3D20 job The equipment cannot perform offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected correctly POPS server communication error Ask your administrator whether the POP3 server address is correctly set 3E10 and whether the POP3 server works properly If SSL is enabled make sure that SSL port number is correctly set POPS server communication timeout Ask your administrator whether the POPS server works properly and the 3
32. tray Job Separator 1 Full Please Remove Paper Remove the paper from the tray Job Separator 2 Full Please Remove Paper Remove the paper from the tray Paper Empty in Drawer 1 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 2 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 3 Please Add Paper Set the paper in the drawer Paper Empty in Drawer 4 Please Add Paper Set the paper in the drawer Paper Empty in External Large Capacity Feeder Please Add Paper Set the paper in the External Large Capacity Feeder Paper Empty in Large Capacity Feeder Please Add Paper Set the paper in the Large Capacity Feeder Paper Misfeed in Job Separator Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Automatic Duplexing Unit Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Insertion Misfeed Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove misfed paper Paper Misfeed in Finisher Please Clear Paper Path Remove the misfed paper from the Finisher See P 13 Clearing a Paper Misfeed Used Toner Container Full Please Replace Replace the waste toner box
33. with reterence to the following guidance SS YELLO Ee Jk CYANC Jr BLACK K J ver of the equipment REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridae with reference to the followina auidance ATTENTION YELLOW Y Do you change a toner cartridge 2 Di If you press YES go to the next step If you press NO the previous screen appears Replace the toner cartridge See M P 43 Replacing a Toner Cartridge for the correct procedure 8 Press FINISH REPLACE TONER CARTRDGE Press FINISH button Kl Pol eer ee 48 Replacing a Toner Cartridge Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below A WARNING Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Open the front cover of the equipment Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch A WARNING Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Place the waste toner box on a large sheet so as not to dirty the floor Do not place the waste toner b
34. 0 Insufficient disk space Delete unnecessary documents in e Filing and try again 2B31 Failure to access Electronic Filing Turn the power OFF and then back ON Retry the job in error A folder with the same name as an already existing document in the box cannot be created Retry by changing the folder name Delete the specified e Filing or folder and reset them If the specified e Filing or folder cannot be deleted contact your service representative 2B50 Failure to process image Turn the power OFF and then back ON Try scanning again H the error still persists contact your service representative 2B51 Failure to process print image Make sure that the Function List can be printed out Try printing again If the error still persists contact your service representative 2B71 The storage period of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BA0 Invalid box password specified Make sure that the password is correct and try scanning again or first reset the password and then reattempt the scan When this error occurs in the
35. 0 Displaying the items in the Contents Frame takes a long Hme 80 81 Aio E EE e Filing Web Utility Problems This section describes troubleshooting for the web browser based e Filing web utility You will also find the error messages and the corrective actions for each message The e Filing function is available only when the hard disk is installed in the equipment E e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Filing Web Utility returns to its top page Corrective Action 1 Clicking the Return Refresh and home button or login link leads to this message and e Filing Web Utility returns to its top page In this case try again to do the operation you intended Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed E Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollabl
36. 10 Remove the misfed paper and then close the upper cover 11 While holding the green lever open the Hole Punch Unit to remove the misfed paper 12 Return the Hole Punch Unit to its original position 28 Clearing a Paper Misfeed 1 3 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 1 4 Close the front cover of the finisher E Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unit Remove the misfed paper from the receiving tray section 2 Open the front cover of the finisher 3 Turn the green dial until the triangle mark falls within the designated area of the label Clearing a Paper Misfeed 29 4 Move the upper green lever to the right and remove the misfed paper 5 Return the lever to its original position misfed paper 7 Close the upper cover of the finisher 8 Close the front cover of the finisher Open the upper cover of the finisher and remove the 30 Clearing a Paper Misfeed E Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher 1 Remove the paper misfed on the saddle stitch tray in
37. 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper from it If such paper misfeeds occur although AUTO mm or AUTO inch has been selected as the paper size this is caused by the incorrect size detection of the paper placed in the drawer In this case do not remove the paper and proceed to step 3 2 Place the paper corresponding to the set size in the drawer Clearing a Paper Misfeed 35 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper 4 Clear the paper misfeed following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 36 Clearing a Paper Misfeed Clearing a Staple Jam below P 37 Staple jam in the finisher P 41 Staple jam in the Saddle Stitch unit When a staple jam has occurred in the stapler of the finisher or saddle stitch unit clear the jam following the procedure ES E Staple jam in the finisher Inner Finisher 1 Li
38. 45 1 TROUBLESHOOTING FOR THE HARDWARE 7 Close the front cover pressing both edges E Replacing a Near Empty toner cartridge The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below 1 Press JOB STATUS 46 Replacing a Toner Cartridge 2 Press the TONER tab JOB STATUS PRINT FAX SCAN User Name Date Time Paper Pages Sets Status Il Toner near Empty Y 3 Press REPLACE TONER CARTRIDGE JOB STATUS zd YELLOW Y Sat MAGENTA M RN 1 5 CYAN C 0O 100 BLACK K A o REPLACE TONER TONER gt L Toner near Empty Y amare 10 JOBSTATUS 4 To replace a toner cartridge press YES To cancel press NO JOB STATUS ATTENTION A toner cartridge is nearly empty Do you want to replace the cartridge at this time Wl Toner near Empty Y meee JOBSTATUS If you press YES go to the next step If you press NO the previous screen appears Replacing a Toner Cartridge 47 5 Press the button for the color you intend to replace REPLACE TONER CARTRIDGE Select toner cartridge color to change Exchange a toner cartridge
39. Are the IP address properties correctly set Next Step gt Set up the IP address correctly D 2 Is the HTTP server on the equipment enabled Next Step e Enable the HTTP server in the HTTP Network v Service 3 Is the IPP print correctly set Next Step e Set up the IPP print service correctly D 4 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to 4 install the proper printer drivers 5 Is the IPP port configured with the correct URL Next Step e Refer to the Software Installation Guide to v configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt Q P 72 Cannot print with the equipment network connection problems E Novell print in a NetWare environment No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct Next Step 5 Set up the IPX SPX correctly frame type selected 4 2 If applicable did you successfully set up queue Next Step b Set up the NetWare server properly based print D 2 Did you configure the equipment for a NetWare Next Step es Set up the NetWare network settings correctly connection D 4 Did you configure the equipment for NetWare Next Step e Set up the NetWare print service correctly print service g 5 Were the proper printer drivers installed Next Step cb Refer to the Software Installation Guide to g install the proper printer drivers 6 Is the IPP port con
40. E K eneen S h Polyester resin Carbon black 1333 86 4 Wax A FOR POUR F R DA PARA Slica 7631 86 9 Organic Metal Complex Ee e STUDIO2050C 2550C 2051C 2551C Cl en le jamais mettre debout ai ORIGINAL amp GENUINE TOSHIBA TEC CORPORATION woe INcHINA FABRIQUE EN CHINE Nonio mettete vericamemto Digia TOSHIBA TONER 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan HERGESTELLT IN CHINA HECHO EN CHINA FATTO IN CINA OAN e m MANIPULER AVEC PRECAUTION NET 570 g M GARDER DANS UN ENDROIT SANS HUMIDITE TO S F BA M HANDLE WITH CARE OU LA TEMPERATURE M STORE IN A DRY PLACE BELOW 35 C 95 F AMBIANTE EST MOINS DE aer m READ THE OPERATING INSTRUCTIONS OF D LIRE LE MANUEL DEMPLOI DE APPAREIL T FC30 D K THE MACHINE BEFORE USING AVANT D EN FAIRE USAGE ees DO NOT TOUCH THE METAL CONTACT ON THE CIRCUIT BOARD FOR POUR Polyester resin Carbon black 1939 86 4 Wax Berone USING Sab NE PAS TOUCHER LES CONTACTS Do not place it vertically d Silca 7631 86 9 Organic Metal Complex VAN EMPLO o SEENEN ee ee S SES METALLIQUES DU CIRCUIT IMPRIME Ne jamais mettre debout TOSHIBA TEC CORPORATION 2 47 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan TOSHIBA TONER MADE IN CHINA FABRIQUE EN CHINE PAT P Replacing a Toner Cartridge 43 Recommended toner cartridges To assure optimal printing performance we recommend that you use only genuine TOSHIBA toner cartridges If you use a TOSHIBA recommended t
41. E20 LAN cable is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POPS login type error Ask your administrator whether the POPS login type Auto POP3 APOP is set correctly File UO error Ask the sender to resend the Email If the error still occurs contact your 3F10 3F20 e service representative E Error codes Tip on scan jobs The error indications on scan jobs are done as follows e On TopAccess log list messages indicating the status are displayed e On the touch panel of the equipment error codes are displayed See the listings below Error Code Problem Description Corrective Action Email 2010 2012 2013 2020 2022 Wrong Job status A system error has occurred during the sending of an Email Try it again If the error still persists contact your service representative 2011 2062 Not enough memory Complete any running jobs first before reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2014 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2015 Mail size exceeded limit or maximum size You are sending too many documents at a time Send them separately 2C30 2C33 Disk access error Complete a
42. INISH CLEANING g H 8 2 8 E 5 Ge g 5 J A My Lg 58 Cleaning the Main Chargers and LED Print Heads Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below ES E inner Finisher Hole Punch Unit 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever After moving the hole punch dust bin to the left pull it toward you Cleaning the Hole Punch Dust Bin 59 5 Dispose of the paper punchings 6 Push back in the hole punch dust bin 7 Return the Hole Punch Unit to its original position 8 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 9 Close the front cover of the finisher E Saddle Stitch Finisher Hole Punch Unit 1 Open the front cover of the finisher 60 Cleaning the Hole Punch Dust Bin 2 Pull out the hole punch dust bin 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5
43. NG SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the drawer The size of the original is not detected correctly because the original is sent from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages press the FUNCTION CLEAR button twice ERASING DATA The Data Overwrite Enabler is clearing the data This message is displayed if the Data Overwrite Enabler is installed You can operate the equipment while the message is displayed Check paper size setting on control panel for Bypass Check the direction or size of the paper Paper misfeed has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment Register the paper size correctly Just remo
44. Private print Scheduled print etc cannot be performed Use normal printing 4212 e Filing storing limitation error Printing with the data being stored to the HDD print and e Filing print to e Filing etc cannot be performed Use normal printing 4213 File storing limitation error The file storing function is set to disabled Check the setting of the equipment Fax iFax transmission failure The Fax iFax transmission or N W Fax iFax function is set to disabled 4214 Check the setting of the equipment 4221 Private print only error Jobs other than Private printing cannot be printed Perform Private printing 4311 No authority to execute a job The user has not been authorized to perform this operation Ask your administrator 4312 Not authorized to store a file The user has not been authorized to perform this operation Ask your administrator 4313 Not authorized to store in e Filing The user has not been authorized to perform this operation Ask your administrator 4314 Not authorized to send a Fax iFax The user has not been authorized to perform this operation Ask your administrator 4321 Not authorized to perform printing in the The user has not been authorized to perform this operation Ask your specified setting administrator 4411 Image data generation failure Check if the file to be printed is broken Perform printing again or use another printer driver Double sign encoding error A double sign encoding error occurred because
45. THE HARDWARE 3 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the top staple sheet 5 Holding the knob raise the guide and return it to its original position 6 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 7 Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click 40 Clearing a Staple Jam 8 Close the front cover of the finisher E Staple jam in the Saddle Stitch unit Li Saddle Stitch Finisher 1 Open the left cover of the finisher 2 Remove the staple cartridge 3 Push the green lever up E Be Clearing a Staple Jam 41 4 Lift the shutter knob while pulling the green lever downward 5 Remove the stale sheet left A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury Push the shutter knob down and return it to its original position 7 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 8 Close the left cover of the finisher SSS Paes hae eee Sees 42 Cleari
46. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide f svupio2050c 2550c f svupio2051 c 255lc 2012 2013 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC Preface Thank you for purchasing TOSHIBA Multifunctional Digital Systems This manual describes how to troubleshoot the problems that could occur while you are using the equipment Keep this manual within easy reach and use it to configure an environment that makes the best use of the e STUDIO s functions This equipment provides the scanning printing function as an option However this optional scanning printing function is already installed in some models E How to read this manual Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment A WARNING Indicates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or surrounding objects A CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury partial damage to the equipment or surrounding objects or loss of data Indicates information to which you should pay attention when operating the equipment Other than
47. Toner BOX ccccssseeeeeesseeeeeeenseeeeeeeenseceeeeeeaseeeeeeenseeeeeeenseeeeeesenseeeeeeees 49 Refilling With Staples c seccesseceesseeeeeeeeeesneeeeneeeeeseaaeseseeeeeseaesesneeeeeseeeseseeeeeeseeseaneaeeeeeeaeee 51 Refilling finisher staples aoaiina neris reiini AE EAE AA TEATE E Eei 51 Refilling Saddle Stitch unit Staples ssseesseeseeeesenessnnesnnesenrtsnnrttnnsstinssrnnsstnnsnnnntnnnsnnnsnnnn ne 54 Cleaning the Main Chargers and LED Print Heads csseccseseeesseeeeeeeeeeesneeeeeseeeseneeneeees 56 Cleaning the Hole Punch Dust Bin ccsseeecseseeeeeeeeeeeseeseseeeeeeeaeeseseeeeeseesesneeeeeneeseaneeeenes 59 Inner Finisher Hole PUNCH Un 59 Saddle Stitch Finisher Hole PUNCH Unnt nenene 60 When Printed Sheets Overflow from the Exit Tray ccssseccssseseseeeeeseseeesseeeeeeseesenseeeeees 62 Chapter2 TROUBLESHOOTING FOR COPYING Copying Problems reroncen a e ieee iis ink vie ee deren ein 64 Chapter3 TROUBLESHOOTING FOR PRINTING Print Job Problems eebe ege Eege ege 68 Clearing print ob errors sssssesesseesssesessesssesstesstessstrnstnnsetnnnttnnntnnntnnntsnnnstnnnssensstnnnnn usent nenn 68 CONTENTS 3 Cannot remember the document password for a Private Print ob 69 Printing a document including many graphics takes Ume eee eeeeeeeteeeeeeeeeeeeeeeeeetaeeeeeees 69 Printet Driver Problems wccsissccccscecsesccce enact ccccdessse tects senscccecesusd ceedeststuectecestadeececsstace
48. abled make sure that the SSL port number is correctly set 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 2CCO Job canceled The job was canceled 2CC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Save as File 2D10 2D12 2D13 Wrong Job status Turn the power OFF and then back ON Try it again If the error still persists contact your service representative 2D11 Not enough memory Wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D14 Invalid parameter specified If you are using a template create it again If the error still persists turn the power OFF and then back ON and then try again 2D15 Exceeding maximum file capacity Divide the file into several files or try again in a single page format 2D30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2D31 2D33 Failu
49. ail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again Error Codes 107 Error Code Problem Description Corrective Action 2501 Syntax error in parameters or arguments Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail server is operating properly 2552 Insufficient system storage The file is too large for the mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still per
50. ame or password of the SMTP 1C69 server and try again Check whether the SMTP server is operating properly Terminal mail address error Ask your administrator to check the SMTP Authentication method or if Cep there is an unpermitted character in the Terminal mail address Set the correct SMTP Authentication method or delete the unpermitted character in the Terminal mail address Destination mail address error Check if there is an unpermitted character in the Destination Email 1C6C address Delete the unpermitted character and reset the appropriate Destination Email address then try again 4C6D System error Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 1C70 SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job again SMTP authentication error Confirm that the login name and password are correct If SSL is enabled 1C71 make sure that SSL port number is correctly set 1072 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CCO Job canceled The job was canceled Power failure Check whether the power cable is connected properly and is inserted 1CC1 8 securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask the sender to resend the Email 3A30 Partial Email timeout error Ask the sender t
51. and ENERGY SAVER buttons to clear the Sleep mode Refer to Chapter 1 of the Quick Start Guide The button does not respond to my operation Only the MAIN POWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF lamp lights to clear the Super Sleep mode Refer to Chapter 1 of the Quick Start Guide The window Enter Department Code appears The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears The equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment A message is displayed on the touch panel Some trouble occurred in the equipment or the message is displayed just for an ordinary operation See the meaning of the message referring to the listing below 1 P 10 Messages Displayed on the Touch Panel The equipment reboots automatically The auto recovery function works because a memory or operation abnormality has been detected Due to rebooting the equipment has been recovered to the normal condition You can operate the equipm
52. can function is not available Check if the WS Scan function is enabled If not change it to enabled 2A40 System fatal error Turn the power OFF and then back ON Try scanning again 2A50 Job canceled The job was canceled 2A51 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job 2A60 Authentication for WS Scan failed When Fax amp Scan of Windows is used with the WIA driver check if the user name for the login is registered When the control panel or EWB of the equipment is used check if the user name for the login is registered 2A70 Insufficient permission to execute Remote Scan Check if the user is authorized to perform this job 2A71 Insufficient permission to execute WS Scan Check if the user is authorized to perform this job 106 Error Codes Error Code Problem Description Corrective Action 2A72 Insufficient permission to access e Filing box using scan utility Check if the user is authorized to perform this job Store to e Filing 2B11 Job status failed Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B20 Failure to access file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2B3
53. cessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or d
54. d LU P 56 Cleaning the Main Chargers and LED Print Heads When copying from the bypass tray the area around a solid color image is slightly stained in images located on the back side of a 2 sided copy l A misalignment occurred in the output of the back side because of dry sheet as a result of low humidity For thick paper copy the back side by selecting BACK for paper type For plain paper make 2 sided copy using the automatic duplexing unit If the automatic duplexing unit is not installed copy the back side by selecting RECYCLED PAPER for paper type For details on the paper types when copying from the bypass tray refer to Chapter 2 of the Copying Guide Copying Problems 65 Problem Description Cause Corrective Action A color original is copied in black and white even if AUTO COLOR is selected for the color mode Some color originals may be copied in black and white e Originals with very little colored part e Overall blackish originals e Originals in light color Set the color mode to FULL COLOR You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color even if AUTO COLOR is selected for the color mode Some black and white originals may be copied in color e Yellowed originals e Originals
55. displayed You do not have to replace the toner cartridge yet Check the color of the toner on the touch panel and prepare the toner cartridge About another 1000 copies can be made after this message appears Depending on the conditions of copying this message may not appear even when the toner cartridge is near empty e Replace the toner cartridge after the toner has completely run out Install new toner cartridge is displayed at that time e If you want to replace the toner cartridge though some toner is still left follow the procedure below CQ P 46 Replacing a Near Empty toner cartridge e Black and white print is available while the other colors has run out Neither color nor black and white print can be done when the black toner has run out Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance displayed on the touch panel P 49 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings 4 P 59 Cleaning the Hole Punch Dust Bin This original is copy protected An attempt is made to copy a prohibited original This original cannot be copied DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached g For details of setting the quota ask your administrator Not eno
56. e Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time Corrective Action Displaying more than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 80 e Filing Web Utility Problems E Error messages See the table below to troubleshoot the problem if a message appears Message Corrective Action Internal error occurred Please restart e Filing Turn the power of the equipment OFF and then ON and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again after the other user has finished Cannot start e Filing Session The Disk is Full Erase unnecessary data from the Control Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unne
57. e original placed on the Reversing Automatic Document Feeder is incorrect Check the direction and the size of the original and then replace it on the Reversing Automatic Document Feeder Then reattempt the operation Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Change from this mode Count over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number of copies READY TONER NOT RECOGNIZED Check the toner cartridge The toner cartridge indicated by is not installed at all or improperly so Install the toner cartridge correctly 2 P 43 Replacing a Toner Cartridge The terminal of the toner cartridge is stained Wipe the terminal with a soft cloth The recommended toner cartridge is not being used Use the recommended toner cartridge 2 P 43 Replacing a Toner Cartridge READY SADDLE STITCH TRAY FULL The saddle stitch tray of the finisher is full of paper Remove the paper from the saddle stitch tray of the finisher READY CHECK SADDLE STITCH STAPLER Staple jam has occurred in the stapler of the saddle stitch unit Remove the jammed staples 2 P 41
58. e name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less 92 Network Fax N W Fax Driver Problems Client Software Authentication Problems E Cannot log in using client software Problem Description cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed Client Software Authentication Problems 93 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab cseeeeeeeeeeeeeeeseeeeeeeeeenseneeeeeeeeeeees 96 Error MGSSAQ E 98 Le Error Codes on print jobs A i Error codes on transmission and reception Error codes ON SCAN oben Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occurs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons displayed and their descriptions For details
59. edenssnnccteade 70 Cannot print port setting problems cceceeeeeeececeeeeeeeeaeeeeeaeeesaaeeseeeeeseaaeeseeeeesiaaeeeeaes 70 Cannot print SNMP Community Name problems 70 Command line options not processed ccc cccccceeceeneeeeeceeeceeeeecaeeeeeaeeeseaaeseeneeesetaeeeteneees 70 Retrieval of printer configuration Toile 71 Cannot change settings on the Device Settings toab 71 Network Connection Problems cccesscceceeeeeseeeeseeeeeeeeeseeseeeeseeesseseeeeeesaeseseeeeeneaeseseeeneeees 72 Cannot print with the equipment network connection probleme 72 Cannot print with SMB point 72 Cannot print properly with AppleTalk port 73 Client Problem EE 74 Checking the client status 74 Hardware del EE 75 Print le lege UE 75 Chapter4 TROUBLESHOOTING FOR SCANNING SCANNING Problems ere ciejcnssced este caveat acted scaaecedeade cadeenecseuenens les wedueesveeeeeueneryepidereenudeesteasebedeuses 78 Cannot E mail My SCANS EE 78 Cannot find the data saved in the shared oder 78 Cannot perform scanning from a PC with Office 2012 78 Chapter5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems ccecceceseeeeeeeeeseeeeeeeeneneeeeeeeesneeeeeeesneeeeeeeesneceeeeeensneeeeeeennes 80 e Filing Web Utility terminates the seseion 80 Numerous sub windows repeatedly appear ee eeeceeeeeeeeeeeeeeeeeeeeeeeaaaeeeseeeaaaeeeeteeaeeeeeeeeaas 80 Displaying the items in the Contents Frame takes a long Ume 80
60. ee seas eeeaaeeseaeeeeeaaeeseeeeesaaeeseeeeeeeeaaeeee 92 4 CONTENTS Client Software Authentication Probleme SSES SRSEEERKEEEEREREEERREEEEEEREEEREEEEEEREEEEEEEEEERNEen 93 Cannot log in using Client software 93 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab ccssseccceesssseceeeeseeseeeeeeseesenees 96 Error MeSSageS eessen 98 Error COGS ENAREN ES E T T A E CEeEgr 100 Error codes ON Print jODS oe iaeei a ANE EEN EEA ANEA 100 Error codes on transmission and reception ccceeceeeeeeeeeeeeeeeeeeeenaaeeeeeeeaaeeeeseeaeeeeeneeaas 101 Error codes ON SCAN jobs riaren ea e i aei a i a i aii T 103 Chapter8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment ccs ccssseseeeeseeeseeees 110 General operations s 0ie daca es ted tad ee he ele 110 Originals and Paper aiie Aue ns a Sis Wi eee Ree pele Hie 111 Regular Maintenance cceeccceceeeeeeeeeseeeeeeeeeeeneeeseeseneneeseeneseneeseseeeeeeseeseseneeseaeeseeeneneneeenees 112 UND eege ees T dunuevesevsuasteeecvucusecesss 113 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper toner and other finishing processes This chapter also describes how to supply the paper toner and staples When This Screen Is Displayed cccssseeceeeeeeeeeeeseeneeseseneeeeeeseeeeeeessee
61. eee 78 Cannot ET Ern EE 78 Cannot find the data saved in the Shared folder A 78 Cannot perform scanning from a PC with Office 20717 78 Scanning Problems This section describes troubleshooting for using scan data E Cannot E mail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points e The correct e mail addresses are specified e The equipment is correctly configured for and connected to the network e For the SMTP Client settings the SMTP server address is correctly set e For the SMTP Client settings the Port Number is correctly set e For the SMTP Client settings the settings for SSL and or authentication are correctly set The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide E Cannot find the data saved in the shared folder Your scans can be saved in the equipment s shared folder MFP LOCAL only when the hard disk is installed in the equipment Problem Description have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action e For Windows OS search the network for the equipment u
62. eeeeeeeeeeeeeeeeeeeeeaeaeeees 110 T Toner cartridge Toner Near Empty message eeeeceeseeeeeeeeenees 46 Toner cartridge Near Empty message 46 Toner Cartridge replacing ceseeeeeeneeeeeeeeeeeaeeeeeeeees 43 U User information e Seege Zeie acces iiidetd sayeth 110 W Waste toner box replacing eeeeecseeeeeeeeeeeeaeeeeeeeeee 49 114 INDEX FC 2050C 2550C FC 2051C 2551C OME120006C0 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F svupio2050c 2550c F supio2051c 2551c TOSHIBA TEC CORPORATION 1 11 1 OSAKI SHINAGAWA KU TOKYO 141 8562 JAPAN R120120K8704 TTEC 2012 2013 TOSHIBA TEC CORPORATION All rights reserved Ver03 F 2013 10
63. eeeeeseaeeeeenseneeeeseeenes 8 Messages Displayed on the Touch Panel ssseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeneeeeeeeeeensaneeeeeeneeeenes 10 Clearing a Paper MISIGGG iii ss3 cccccieirie cee tiie ene niet en et 13 Locating a paper Misheed i sic see NecGhie e unge deet Age Eed Re et AE Set 13 Clearing a paper MIStCOd EE 14 Paper misfeed in the Reversing Automatic Document Feeder ower 15 Paper misfeed in the Reversing Automatic Document Feeder Upper 0 eeeceeeseeeeeeeeeeeeeeeenaeeeteeeeeeeaeersneeees 16 Paper misfeed in the drawer feeding portion nenat 17 Paper misfeed in the Large Capacity Feeder A 18 Paper misfeed in the Paper Feed Pedeetgl trenere nee 18 Paper misfeed in the first drawer a r a a e a a aaa a a nea a E eariad 19 Paper misfeed in the second to fourth drawer EEEE EAREEnaEE EnEn EEEE nae nn neen 19 Paper misfeed in the drawer of the Large Capacity Fe er eeeeecseseeseeceeeeeneeeeeeseeeeeaeeseeeeeaeeseeeeeatesieeteneeeaees 20 Paper misfeed in the bypass tray E 21 Paper misfeed in the automatic duplexing umft eee cece ceeeeeeeeeeeeeeeeeeeeseeeeeeeeseeeeeaeseaeeseaeesaeeseeeesaeeeeeteaeeseeeeeaees 21 Paper misfeed on the paper transport Dat 22 Paper misfeed inthe fuser Op geed thes see eceelih ca uh NEEN dani eded edari 23 Paper misfeed in the Job Separator and the Offset Tray ccccscccesseceeeeeceseeeecseeeeseaeecesneeeeseneeesseeeeseeeeseeeess 25 Paper misfeed in the Bridge Kit 26 Paper misfeed in
64. eleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Cannot create a Document Maximum number of documents has been reached Delete unnecessary documents and create a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document can contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please t
65. ent as usual 110 When You Think Something Is Wrong With the Equipment E Originals and paper Problem Description Cause Corrective Action The original is misfed The original is unsuited for the equipment Check whether the original is suitable for the equipment For details refer to Chapter 2 of the Copying Guide Paper is misfed The paper is unsuited for the equipment Check whether the paper is suitable for the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting registered for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper placed in the drawer or on the bypass tray and the size registered on the equipment For details refer to Chapter 1 and 2 of the Copying Guide The stack of paper exceeds the loading line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper There is too little or too much clearance between the paper and the side guide of the drawer Adjust the space between the paper and the side guide or the end guide not to take much space For details refer to Chapter 1 of the Copying Guide Hidden misfed
66. er upper 16 Saddle Stitch Finisher and Hole Punch Unit 29 Saddle Stitch Finisher and Saddle Stitch Unit 31 second to fourth drawer ceeeeeeeeeeeeeeeeeeeeeaeeeeeeeees 19 DING COMMANG RTE 86 Port printer driver ctcisiatevsgedeonds tena REENEN bons ees 70 Print job SrO ais asitiani aia a a EARS 68 Printer configuration retrieving eesesessseessesrereeenens 71 Printing environment iert E 90 MaAGINIOSIY T E TE E T E E 90 KE UE TC 89 Novell print A L ee KE 72 UNIX NNN ieee eG deene 90 WINDOWS san rae arra andana ia Parea EENE E 88 89 Printing problems network related seesessssssensnserene 88 Private Printj b isenta an an a ea 69 R Raw TOP le 88 Regular maintenance 112 S Scan data e mailing scan data eeeeeeeeeeeeeeeaeeeeeeeeeeeaaeeeeeeees 78 saving in the shared folder esseeeeeeeeeeeneeeeees 78 Sleep mode E 110 SMB PriNt anesini iaa a aa 72 88 Staple jam Finisher clearing Inner Finish senisesse uamini aianei nsan 37 Saddle Stitch Finisher ccceceeeeeseeseeeeeeeeaeeeeeeeees 39 Staple jam Saddle Stitch unit clearing Saddle Stitch Finisher AAA 41 Staples Finisher refilling liner Finisher deg esoe a eee hoe Ms 51 Saddle Stitch Finisher ccceceeeeeseeeeeeeeeeeaaeeeeeeees 53 Staples Saddle Stitch unit refilling Saddle Stitch Finisher cc ceeeeeeeseeeeeeeeeeeaaeeeeeeees 54 Super Sleep mode 2 0 cece eeeeeeecen
67. er of the finisher 2 Remove the staple cartridge 54 Refilling With Staples 3 Pull out straight the stopper holding the staples of the new staple cartridge 4 Fit the staple cartridge Insert the cartridge until it is caught by the latch of the staple cartridge and is fixed with a click EE 5 Close the left cover of the finisher Refilling With Staples 55 Cleaning the Main Chargers and LED Print Heads When it is time for cleaning the inside of the equipment the message Time for cleaning Open the front cover and follow the guidance is displayed In this case clean the main chargers or the main chargers and LED print heads following the guidance displayed on the touch panel Even if the message is not displayed perform cleaning when the copied image has unevenness and or white or color streaks in the horizontal direction GI P 64 1 Open the front cover of the equipment 2 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction When only the main chargers need to be cleaned steps 3 to 12 are unnecessary Proceed to step 13 3 Put your fingers in the waste toner box front grooves and take it out toward you pushing down the top latch Place the wa
68. figured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB protocol is enabled 2D69 NetWare service is not available Ask your administrator whether the NetWare protocol is enabled 2DA6 Failure to delete file Delete the files in the shared folder with Explorer turn the power OFF and then back ON and reattempt the problem job If the error still persists contact your service representative 2DA7 Failure to acquire resource Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2DC0 Job canceled The job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Store to USB Wrong Job status Turn the power OFF and then back ON Try the eee 2 problem job again If the error still persists contact your service representative Not enough memory Wait for a while and try again If the error still persists 2E11 turn the power OFF and then back ON and make another effort Invalid parameter specified If you are using a template create it again If the error 2E14 still persists turn the power OFF and then back ON and then try again Error Codes 105 Error Code Problem Description Corrective Action 2E15 Document size exceeded limit or max
69. figured with the correct URL Next Step b Refer to the Software Installation Guide to v configure the proper port 7 Can you see the equipment in Windows Network Next Step o Check that the SMB protocol is enabled in the Neighborhood g client computers 8 Can you print to the equipment See the following section to fix the problem End gt 4 P 72 Cannot print with the equipment network connection problems Printing Problems Network Related 89 E Macintosh environment The model below does not support printing from Macintosh e STUDIO2551C Series No Check Yes No Corrective Action 1 Is AppleTalk enabled on the equipment Next Step gt Enable AppleTalk D 2 Are the IP address properties correctly set Next Step Set up the IP address correctly D 3 Is the equipment available in the Chooser when Next Step D Make sure that the AppleTalk zone is supported you click the LaserWriter 8 printer icon g by the Macintosh client 4 Can you access any other network device from Next S Refer to your Macintosh networking the Macintosh computer Se tep gt documentation or contact Macintosh technical support 5 Can another Macintosh computer on the network Refer to your Macintosh networking print to the equipment If so compare the settings documentation or contact Macintosh technical 8 8 End gt to determine which need to be changed to support support print from t
70. for further information 3 Can you print the jobs from other clients Next S See the following section to fix the problem Se tep gt P 72 Cannot print with the equipment network connection problems 4 Have you ever printed successfully from this Next Step gt See the following section to fix the problem client g P 70 Cannot print port setting problems 5 Did you set up the printer driver other than by an Next Step e See the following section to fix the problem SMB connection g P 72 Cannot print with SMB print 6 For Macintosh only Next S Refer to the Software Installation Guide Can you see the equipment you created in the SE tep 2 Selector 7 At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem The model below does not support printing from Macintosh e STUDIO2551C Series 74 Client Problems Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is not displayed or the problems in the printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems e System board cables and connectors e The equipment and its components such as the duplexing unit or the Finisher e System software or
71. ft up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge Clearing a Staple Jam 37 1 TROUBLESHOOTING FOR THE HARDWARE 5 Lower the guide while holding the knob A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 6 Remove the top staple sheet 7 Holding the knob raise the guide and return it to its original position 8 Remove the staples fallen between the staple cartridge and the staple case or the ones in the staple receiver 9 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 38 Clearing a Staple Jam 10 Return the Hole Punch Unit to its original position 11 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 1 2 Close the front cover of the finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge Clearing a Staple Jam 39 1 TROUBLESHOOTING FOR
72. he common examples of clients is a computer that sends a print job to the equipment and makes it perform printing E Checking the client status The printing problems are caused by the printer driver settings network settings errors in the network connections and so forth First contact the administrator of the equipment to see if there is one of these kinds of problems or see the following sections LUX P 70 Printer Driver Problems P 72 Network Connection Problems Rap Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fail the problem may be caused by the client Problem Description The jobs sent from a client cannot be printed Corrective Action The checklist below will help you identify the source of the error and direct you to information resolving the problem If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs Next Step D Check the device status displayed in the Device output properly g page of TopAccess 2 See the Device page of TopAccess Are the Next S If not delete the job install the required options specified for the job supported by the a tep gt components and try again Contact your service hardware configuration representative
73. he network eeeeecceeeeeeeeeeeeeeeeeeeeaeecaeeeeeeeeaeeseeeeeaeeceaeesieesaeeeeeeseaeeeaeesieeenaeeeaes 84 Cannot locate the equipment with Local Discovery essssessessrssieeitsitstttttntttsttntttsttnttntinstnntnnttntnntnnetnntnnen neen 85 Equipment does not respond to ping Commande 86 LDAP Search and Authentication Problems ccccccccseeeeesseeeeeeeeeneeeeeeeseneeeeeeeeeeeseneeeneeeees 87 Network shutdown occurs or touch panel disabled after LDAP search 87 LDAP authentication takes a long time eee eeeceeeneeeeeeeeeeeeeeeeneeeeeneeeeaeeeseneeeesaaeeseaeeeseneeeenaeeseeeensaeeeseeeeseneetes 87 Printing Problems Network Related 0 cj jj jini niin iinniiii iii niin EEN EE En 88 SMB print in a Windows operating system environment ceeeceeeeeeeeeeeeeeeeeeeeeeaeeeeeeaeeeaeeseaeeseeeneeeeieeeeaeeeeetaes 88 Raw TCP or LPR print in a Windows operating system environment cceeceeeceeeeeeeeeeeeeeeeneeeeaeeeaeeteaeeseeeeeetenees 88 IPP print in a Windows operating system environment eee eeeeeeeeneeeeeeeeeteeeeeeeeeeeseaeeeesaeeeeeaeeeseneeeesneeeneeeess 89 Novell print in a NetWare environment AA 89 Ee went e UE 90 UNIX TUX eNO EE nd seen a ra a r a a aaa E dee geet Eege Ces ee sess 90 Network Fax N W Fax Driver Problems see EEE NEEN EE EEN 91 N W Fax Driver Installation Error Messages AAA 91 N W Fax Driver General Errors 220 2000 iesire ceva E e eE E iid ncaa 92 Client Software Authentica
74. his machine E UNIX Linux environment The model below does not support printing from UNIX Linux workstations e STUDIO2551C Series No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step E Set up the IP address correctly D 2 Is the LPR LPD print correctly set Next Step Set up the LPD print service correctly D 3 Did you successfully install the UNIX Linux filters Next Step e Refer to the Software Installation Guide to 4 install UNIX Linux filters 4 Did you successfully create and set up a print Next Step gt Refer to the Software Installation Guide to queue v configure the print queue 5 Can you print to the equipment using LPD as the Set up UNIX Linux access for the equipment to root Next Step 5 enable other users to print from the Bourne shell g Refer to your UNIX Linux documentation for more information 6 Can you ping the equipment from your computer Try a remote ping from another server If you can Next Step as reach the equipment from that server check for g conflicts between the equipment and your current network segment 7 Is the LP Daemon functioning Next Step eh Reload Daemon or restart the system D 8 Can you print to the equipment End gt Contact your service representative 90 Printing Problems Network Related Network Fax N W Fax Driver Problems This section describes the troubleshooting
75. hown in the figure 6 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 7 Fit the staple cartridge into the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Return the Hole Punch Unit to its original position 9 Carefully return the finisher to its original position A CAUTION Do not put your hand or fingers on the top of the finisher when closing it They could be caught and this could injure you 52 Refilling With Staples 1 TROUBLESHOOTING FOR THE HARDWARE 1 0 Close the front cover of the finisher Saddle Stitch Finisher 1 Open the front cover of the finisher 2 Remove the staple cartridge Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as shown in the figure Fit the new staple case into the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click Refilling With Staples 53 Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the finisher E Refilling Saddle Stitch unit staples Saddle Stitch Finisher 1 Open the left cov
76. imum size Divide the file into several files or reattempt in a single page format 2E30 Failure to create directory Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E31 2E33 Failure to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 2E32 Failure to delete file Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2E40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and the
77. ing DIUM Un GE 65 color black and White ceeeeeeeeeeeeeeeeaeeeeeeeeeeaeees 66 ele Vull 64 CONSILY ed Ma aa Sees 64 du RTE le DEE 64 setting FUNCTIONS 0 0 eee cette cece eee ceeeeeeeeeeeaeaaeeeeeeeeaaaes 64 skewed IMAGE ceeeece cee eeeeeeececeeeeeeeeeeeeaaeeeeeeeeeaaaes 64 Stained IMAGE ceeceeeceeeeeeeeeeeceeeeeeeeeeeaeaeeeeeeeeeaeaes 64 streaked IMAGE rens ioiii aieiaeo aa oea aieiaa ai 65 ln Hu EEN 65 D Department code AAA 110 Device Settings tab AAA 71 Document password 00 eee eee eee ee cece eeeeeeeeeeeeaeeeeeeeeaeeeees 69 E e Filing Web Utility contents frame eee eee ee ects eee ee cece eee eeeeeeaeaeeeeeeeenaeaes 80 CIOL MESSAGES eignina e ria areae aa a EAEE a 81 session ends sirshan adi 80 SUD WINDOWS setai sairaan enk dee eein naia annn det Ge 80 Energy saving mode ssssssssssssssresesssrrrrnessrrnnrsessrnnen 110 Error CODGS senimanna iaaa a EE Ee 100 PII Lee 100 SD ianhari reg aeea aaa ir aae ah 103 transmission and reception 101 Error messages e Filing Web Utility E 81 le lee 98 LOUGH PANG zs Lee EE 10 H Hardware problems 0 ccceeeeeeeeeeeeeeeeeeeeaeeeeeeeeeaeeeeees 75 l Icons on TopAccess call ee 97 COVEN RTE 96 paper empty eoe etor eana DI A a eip egra Seaia 97 Paper misfeed E 97 Printer ere EE 96 Printer error Auge ENEE NEEN a ve lets 96 staples COMPLY Z agbukedgdege Ce deen Edge deht Aaen 97 toner empty sinirin Ee eu e iie edd 96 waste toner full
78. inter Driver Problems E Retrieval of printer configuration failed Problem Description When accessing the printer properties the message Retrieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step 5 Turn on the equipment D 2 Can you connect the computer to the equipment Next Step e Restart the equipment via TopAccess g 3 Does the same message appear again when you 5 End Check the printer driver port assignment and access the property of the printer driver make sure that it is correct E Cannot change settings on the Device Settings tab Problem Description The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log in with the Administrator Printer Driver Problems 71 Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Tip See also the checklists by types of printing and operating systems on LJ P 88 Printing Problems Network Related E Cannot print with the equipment network connection problems Problem Description cannot perform pri
79. is connected properly and is inserted securely 4031 HDD full error Delete unnecessary private print jobs and invalid department print jobs 4041 User authentication error The user performing the printing has not been authenticated or registered Perform user authentication or user registration 4042 Department code authentication error Check the information about the department code registered in this equipment There is something wrong with the Ask your LDAP server administrator about it 4045 connection with the LDAP server or its authority setting The number of prints has become 0 The number of prints specified in department and user management has 4111 become 0 at the same time Set the number again or perform initialization 4112 The number of prints has become 0 The number of prints specified in user management has become 0 Set the number again or perform initialization 4113 The number of prints has become 0 The number of prints specified in department management has become 0 Perform initialization Job cancellation due to the external 1 Putin a coin and perform printing again counter error 2 Insert a card and perform printing again or contact your administrator 4121 ae 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again Printing data storing limitation error Printing with the data being stored to the HDD temporarily Proof print 4211
80. ith the network settings on the equipment 4 Check the link LED activity on the hub and or NIC Contact your service representative of the equipment and the client machine Do the Next Step By hardware components appear to be functioning g properly 5 Confirm whether the Ethernet cable is normal If Link not detected is displayed on the Does the current Ethernet speed appear on the ETHERNET setting screen a contact failure or ETHERNET setting screen USER FUNCTIONS disconnection may be occurred in the cable ADMIN NETWORK ETHERNET In this case check the cable and replace it with a Furthermore confirm whether the hub you are new one if required using supports FULL mode Does the hub support Furthermore if the hub does not support FULL its mode Next Step gt mode connect the equipment to the switching hub When the port setting of the switch is fixed at half duplex communication change it to any of 10 100 1000 Mbps full duplex fixed communication mode or auto negotiation Contact your local network support specialist for further assistance 6 Make sure that the device name for the Set up the NetBIOS name of the device correctly equipment is unique and verify that the WINS and or DNS server database are not causing potential naming conflicts with the network Next Step gt settings on the equipment If necessary change v the network settings on the equipment After the communication comes back online can you
81. lacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has stains The Original Cover or the Reversing Automatic Document Feeder is not fully lowered Lower it fully to block outside light The original glass platen sheet scanning area and guide are stained Clean them P 112 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank white paper behind the original Make sure that the paper is large enough to cover the original Copied image has stains The separation fingers in the fuser unit are dirty When paper is placed on the bypass tray to make copies set its size Copy image is skewed The original is sent from the Reversing Automatic Document Feeder at a skew Replace the original while aligning the side guides of the Reversing Automatic Document Feeder to its width so that it will be placed straight Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is no
82. low Open the Printers folder from the Control Panel Right click the printer driver icon Select Properties from the shortcut menu Select the Ports tab Make sure that the path to the printer and the device name are correct lt device name gt print lt device name gt is the same as the device name set from the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct oN E Cannot print SNMP Community Name problems Problem Description cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings e Equipment e TCP IP port of the Ports tab in the printer driver e SNMP Settings dialog box of the Others tab in the printer driver E Command line options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters 70 Pr
83. lte EEN EN Chapter6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network cccccccesecceeeeseeeeeeeeesseeeseeeeesneeeeeeesseeeeeeeenseeeeeeeenas 84 Cannot locate the equipment in the network sssssssssssssssssrsssrssssssrissrrrssrinssrrnssrnssnnssen nent 84 Cannot locate the equipment with Local Discovery ssessssessssssssiessrssrirssrnsssrnssrnnennnnt 85 Equipment does not respond to ping Commande 86 LDAP Search and Authentication Problems ccsscccsseceeseeeeseeeeeeeeeeesneseneeeeeseseseseeneeneas 87 Network shutdown occurs or touch panel disabled after LDAP search 87 LDAP authentication takes a long me 87 Printing Problems Network Related ecccceceeeeseeeeeeeeeeeeeeseeeeeeeensenseeaeeeaeeeeeseeeeeeneeas 88 SMB print in a Windows operating system environment sssseesssesssisesesrisssriessrnssernsees 88 Raw TCP or LPR print in a Windows operating system environment sessseeesseeeeeeeeeeeeee 88 IPP print in a Windows operating system environment ec ee eeeeeeeeeeeteeeeeeeeteaeeeeeeeaaees 89 Novell print in a NetWare environment nn 89 Macintosh nvirOnMent sseni i iii a E i id Eria 90 UNIX Linux emvironment nann nn nnee 90 Network Fax N W Fax Driver Problem cccccscesseeeeeeeeeeeeeeeeeeeeeeeaeeneenesneaeeaeeeeeeeeeeeeneees 91 N W Fax Driver Installation Error Messages AA 91 N W Fax Driver General Errors ccccccceeesceeeeeeeeeea
84. mation about client computer has been updated with the latest product updates and technical supports software for the given operating system If your Next Step 5 network only supports the IPX SPX protocol v make sure that the most current version of Novell Client software is installed 4 Print an NIC Configuration page from the Next S Configure the proper protocol equipment Does the equipment support the same Se tep gt protocol as the network 5 Change the protocol settings from TopAccess if necessary and reboot the equipment for the End Next Step changes to take effect Repeat step 2 Was the g device discovered 6 Check the NIC Configuration page Are the IP Next Step 5 Setup the TCP IP settings correctly address and subnet mask settings correct g 7 Check the router to make sure that it is not Next S Adjust the router settings filtering out the equipment packets Is the router SC tep gt processing equipment packets correctly 8 Can another computer within the same network Next Step s See the following section to fix the problem segment discover the equipment g P 84 Locating the Equipment in the Network 9 Check the NIC Configuration page Is the Unit Next Step o Contact your service representative Serial Number part of the device name Ne 10 Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the End gt net
85. messages that appear during the installation of the printer drivers refer to the Software Installation Guide E SMB print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step amp Set up the IP address correctly D 2 Is the Microsoft computer name device name Next Step gt Set up the device name correctly unique D 2 Is the workgroup name valid and correctly Next Step 3 Set up the workgroup correctly entered D A When IPv4 is supported Is the WINS server When IPv4 is supported Set up the WINS server address correctly set Next S address correctly or enter 0 0 0 0 for the WINS When IPv6 is supported Is LLMNR for the IPv6 Se tep gt server address to disable the WINS service setting enabled When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers Next S When IPv4 is supported Set up the WINS server are located in different segments is the WINS a tep gt and enable it on the equipment to allow users service correctly provided access from a different segment 6 Can you see the equipment in Windows Network Next S See the following section to fix the problem Neighborhood Se tep gt P 84 Cannot locate the equipment in the network 7 Were the proper printer drivers installed Next Step sy Refer to
86. n Remedy a_ COPY Add paper ggg C El Paper Empty REMAIN R ORG gt ON S E A BLACK eea AUTO ee COLOR leen d auto D PROOF COPY A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 10 Messages Displayed on the Touch Pane MISFEED Misfeed in duplexer TOTAL COUNTER Open the cover on the right The original or copy paper is misfed Remove it following the guidance on the touch panel P 13 Clearing a Paper Misfeed COVER OPEN Close the cover on the right p j e A cover is open Check which cover on the touch panel and then close it securely 8 When This Screen Is Displayed Description Remedy Toner has run out Replace the new toner cartridge P 43 Replacing a Toner Cartridge 100 NON SORT ORG gt COPY NON STAPLE 4 Install new Magenta toner cartridge The waste toner box is full Replace it following the guidance on the touch panel Dispose of used toner P 49 Replacing the Waste Toner Box TOTAL COUNTER WASTE TONER BOX FULL Open the front cover of the equipment The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or m
87. n To create an unencrypted file consult the administrator 2D45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2D62 Failure to connect to network destination Check destination path Make sure that the network folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server failed Check user name and password Make sure that you specify the correct user name and password to log on the file server or you specify the correct file server Then try scanning again 2D65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2D66 Failed to process your job Insufficient Storage space Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2D67 FTP service is not available Ask your administrator whether the FTP service is con
88. n back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2E45 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2E65 There are too many documents in the folder Failure in creating a new document Delete the data in the local storage folder in the equipment and try scanning again 2E66 Failed to process your job Insufficient Storage space Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity 2ECO Job canceled The job was canceled 2EC1 Power failure occurred Make sure that the power cable is connected properly and is inserted securely Resend the job Remote Scan WS Scan File Downloader 2A20 Failure to acquire resource Reattempt the problem job If the error still persists turn the power OFF and then back ON and make another effort 2A31 WS S
89. nce We recommend that you clean the following portions weekly so that the originals can always be scanned in unsoiled conditions e Be careful not to scratch the portions when cleaning them e When cleaning the surface of the equipment do not use such organic solvents as thinner or benzine This could warp the shape of the surface or leave it discolored When using a chemical cleaning pad to clean it follow the instructions 1 Scanning area surface of the long rectangular glass 2 Original glass Wipe it with a soft dry cloth If there are still stains remaining clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the staining e Clean it with a soft cloth e Clean it with a soft cloth lightly moistened with water e Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth e Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 112 Regular Maintenance INDEX A ere ru 73 C Cleaning e Elte EEN 56 hole punch Cust bin 0 0 eee eee eee eeeeeeeeeeeeaeeeeeeeeeaaaes 59 GIGS giani aaa vena ca du aaia 74 Command line Option 0 cee eeeeeeeseeeeeeeeeeeaeeeeeeeeeeeaeeeeees 70 Copy
90. ncinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Do not touch the terminal of the toner cartridge This may cause the equipment not to recognize the toner cartridge or may damage the terminal Tip Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure CU P 46 Replacing a Near Empty toner cartridge 1 Open the front cover of the equipment 44 Replacing a Toner Cartridge Put your fingers on the right side of the toner cartridge and pull it out supported with your left hand A WARNING Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 3 Shake the new toner cartridge strongly with its label side down to loosen the toner inside 4 Pull the seal straight out in the direction of the arrow 5 Insert the new toner cartridge straight along the guide until it stops 6 Pull out the cleaner until the mark appears and return it Repeat this 3 times for each of the 4 colors The cleaner cannot be removed by design Pulling it out forcibly may cause malfunction ao Replacing a Toner Cartridge
91. ng a Staple Jam Replacing a Toner Cartridge kkk When the toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges 8 MANIPULER AVEC PRECAUTION NET 570 g ER m HANDLE WITH CARE OU LA TEMPERATURE m STORE IN A DRY PLACE BELOW 35 C 95 F AMBIANTE EST MOINS DE 35 C M READ THE OPERATING INSTRUCTIONS OF mL ORE CE MANUEL D EMPLONDE UAPPAREIL T FC30U K memouvestrone usne AVANT DEN FARE USAGE e GOMPONENTS DO NOT TOUCH THE METAL el FOR POUR Polyester resin Carbon black 1333 86 4 Wax Ee A E STUDIO2050C 2550C 2051C 2551C Silica 7631 86 9 Organic Metal Complex NE PAS TOUCHER LES CONTACT Do not place it vertically METALLIQUES DU CIRCUIT IMPRIME Ne jamais mettre debout ORIGINAL amp GENUINE TOSHIBA TEC CORPORATION 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan TOSHIBA TONER MADE IN CHINA FABRIQUE EN CHINE PAT P a SHAKE WELL BEFORE USING a DO NOT TOUCH THE METAL CONTACT ON THE CIRCUIT BOARD 5 OR GEBRAUCH GUT SCHUTTELN e NON TOCCARE IL PEZZO DI METALLO NELLA SCHEDA DEI CIRCUITI co AGITARE BENE PRIMADELLUSO DAS METALLSTUCK AUF DER STROMKREISTAFEL NICHT BER HREN ou SACUDIR BIEN ANTES DE USER NO TOCAR LA PIEZA MET LICA EN EL TABLERO DE CIRCUITOS T FC30
92. nting with the equipment Corrective Action See the checklist below to determine if the cause of the problem is related to a network If itis see LL P 88 Printing Problems Network Related In that section several OS and printing method based check lists are provided to help you find the appropriate action to take No Check Yes No Corrective Action 1 Have you set the protocol settings so they are Next S Set up the proper protocol compatible with your network and client protocol GE tep gt settings 2 Have you set up the appropriate type s of print Next Step 5 Check the settings required for your printing services that should be supported 4 environment 3 If you are using Novell print services did you set Set up the NetWare server up the Novell side of network printing such as Next Step D Refer to the Software Installation Guide creating print servers and attaching the print g queue 4 Ifyou set up Novell print services can you see the Next S Refer to your Novell PCONSOLE or NWAdmin print job using PCONSOLE or NWAdmin a tep gt user documentation for help with using these utilities 5 Have you checked the gateway and subnet Set up the TCP IP correctly settings to make sure that the equipment is part of Next Step e the same network gateway as the client from g which you are trying to print 6 Are other services and communications Refer to your network documentati
93. ny running jobs first before reperforming the job in error If the error still persists turn the power OFF and then back ON and then try again 2C40 Failed to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2043 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2044 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try again To create an unencrypted file consult the administrator 2045 Failure in making meta data Make sure that the template setting is correct and do the scanning again If the error still persists turn the power OFF and then back ON and then try again 2C60 HDD full failure during processing Reduce the number of pages of the problem job and try again Check whether the server or local disk has sufficient space in its capacity Error Codes 103 Error Code Problem Description Corrective Action 2C61 Failure to read Address Book Turn the
94. o resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046 format HDD full error Ask the sender to resend the Email by separating it into several Emails If 3A50 this error occurs due to running out of paper and too many waiting jobs being stored in the hard disk add paper to activate the other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask 3A70 the sender to resend the Email Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask 3A80 g the sender to resend the Email 3B10 Email format error Ask the sender to resend the Email 3B20 Content Type error Ask the sender to resend the Email with attached files that are TIFF format 3B40 Email decode error Ask the sender to resend the Email TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF 3010 3013 format 3020 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose 3030 resolution is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi 3040 TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be printed on paper permitted for the equipment 3C50 Offramp
95. odify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment CALL FOR SERVICE When This Screen Is Displayed 9 Messages Displayed on the Touch Panel A message appears on the upper part of the screen to notify users of a problem etc The major examples of problems and how to solve them are described in the table below Message Problem Description Corrective Action Close cover The cover indicated by is open Check the cover on the touch panel and close it Misfeed in Paper misfeed has occurred inside Remove the misfed paper following the guidance the equipment displayed on the touch panel P 13 Clearing a Paper Misfeed Install new toner cartridge No toner is left indicates the color The colors are shown abbreviated when two or more toners are running out Y yellow M magenta C cyan and K black See the color indication on the touch panel and replace the toner cartridge About another 50 copies can be made after this message appears The number varies depending on the conditions of copying 2 P 43 Replacing a Toner Cartridge TONER NOT RECOGNIZED Check the toner cartridge The toner cartridge indicated by is not installed at all or improperly so Install the toner cartridge correctly Q P 43
96. of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 This icon indicates a non recommended toner cartridge is used and that the equipment has stopped printing P 43 Replacing a Toner Cartridge Printer Error 2 d This icon indicates e You need to remove paper from the exit tray of the equipment e You need to remove paper from the receiving tray of the Finisher e You need to remove the staples jammed in the Finisher P 37 Staple jam in the finisher e You need to remove the staples jammed in the Saddle Stitch unit P 41 Staple jam in the Saddle Stitch unit e You need to clear the hole punch paper bits from the Hole Punch Unit P 59 Cleaning the Hole Punch Dust Bin es The recommended toner cartridge is not being used P 43 Replacing a Toner Cartridge e You tried to perform saddle stitching for a printing on mixed paper sizes e The equipment cannot load paper from the drawer of the External Large Capacity Feeder es The equipment cannot eject the paper to the exit tray of the equipment Cover Open K This icon indicates the front cover is open Toner Empty i This icon indicates no toner is left It also indicates which color is empty P 43 Replacing a Toner Cartridge Waste Toner Full 2 This icon indicates the waste toner box is full and requires replacing P 49 Replacing the Waste Toner Box 96 Hardware Status Icons on To
97. oint it to Copier Connect the External Large Capacity Feeder to the equipment LCF Cover Open Please Close LCF Cover Close the Large Capacity Feeder cover Drawer 1 Open Please Close Drawer 1 Close the drawer Drawer 2 Open Please Close Drawer 2 Close the drawer Drawer 3 Open Please Close Drawer 3 Close the drawer Drawer 4 Open Please Close Drawer 4 Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cover Relay Unit Cover Open Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Finisher Door Open Please Close Door Close the Finisher door Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove Paper Remove the paper from the tray Saddle Tray Full Please Remove Paper Remove the paper from the
98. on or use a performed over the network behaving in the End gt network diagnostic utility to identify the network normal and expected manner problem E Cannot print with SMB print Problem Description When an attempt is made to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows XP Windows Vista Windows 7 Windows Server 2003 or Windows Server 2008 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead 72 Network Connection Problems E Cannot print properly with AppleTalk print The model below does not support printing from Macintosh e STUDIO2551C Series Problem Description e Text will be printed as striped lines for an email message e Some text is not printed in a document e When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead Network Connection Problems 73 Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment One of t
99. oner cartridge you can utilize the following three functions of this equipment Cartridge detecting function This function checks if the toner cartridge is correctly installed and notifies you if it is not Toner remaining check function This function notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service Image quality optimization function This function controls image quality according to the characteristics of the toner to be used and enables you to print images of an optimal quality If you are using a toner cartridge other than the one we recommend the equipment may not be able to detect whether it is installed or not Therefore even if the toner cartridge is correctly installed the error message TONER NOT RECOGNIZED appears on the touch panel and printing may not be performed You may also not be able to utilize the image quality optimization function the toner remaining check function and the remote service function notifying your authorized service representative automatically If you are using a toner cartridge other than the one we recommend toner is not recognized If this is a problem for you please contact your service representative Remember you will not be able to utilize the Toner remaining check function and Image quality optimization function as we mentioned A WARNING Never attempt to i
100. over Clearing a Paper Misfeed 25 E Paper misfeed in the Bridge Kit 1 Open the cover holding the handle of the Bridge Kit 2 Remove the misfed paper inside the Bridge Unit Tip If the misfed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 23 Paper misfeed in the fuser unit 3 Close the Bridge Kit cover E Paper misfeed in the Inner Finisher and the Hole Punch Unit 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 26 Clearing a Paper Misfeed Pull down the green lever on the right hand unit of the finisher The paper exit of the equipment opens Turn the green dial clockwise to send the paper and remove it Return the green lever to its original position When the Hole Punch Unit is installed and used for punching holes while pulling the green dial toward you turn it to align the yellow marks on the parts Turn the upper green dial counterclockwise to remove the misfed paper Clearing a Paper Misfeed 27 8 Turn the upper green dial clockwise to remove the misfed paper EE St a AN 9 Holding the green knob open the upper cover
101. ox with its collecting port face down The waste toner may spill out from the box s collecting port 4 Take the new waste toner box out of the carton Replacing the Waste Toner Box 49 Put the used waste toner box in the plastic bag and seal it with adhesive tape 5 Perform steps 5 to 11 on 4 P 56 Cleaning the Main Chargers and LED Print Heads Clean the LED print head 6 Rs We WE p Wa A D Rn ANE GEN Push the new waste toner box securely until the upper latches click 7 8 Close the front cover pressing both edges 50 Replacing the Waste Toner Box Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the finisher and saddle stitch unit run out L P 51 Refilling finisher staples E P 54 Refilling Saddle Stitch unit staples E Refilling finisher staples Inner Finisher 1 Lift up the control panel and then open the front cover of the finisher 2 While holding the green lever move the finisher to the left until it stops 3 Open the Hole Punch Unit while pushing the green lever 4 Remove the staple cartridge Refilling With Staples 51 5 Take the empty staple case out of the staple cartridge Pull up the empty staple case while pushing both sides as s
102. pAccess Device Tab Paper Empty EL This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Misfeed Sr This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed P 13 Clearing a Paper Misfeed Staples Empty This icon indicates no staples are left in the Finisher P 51 Refilling With Staples Call for Service J Contact your service representative to have the equipment inspected Hardware Status Icons on TopAccess Device Tab 97 Error Messages When a message appears on the Device Tab of TopAccess see the table below for the corrective action TopAccess Message Corrective Action Cover Open Please Close Cover Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Cover Open Please Close Cover Close the transfer transport unit Bypass Cover Open Please Close Cover Close the bypass cover Exit Cover Open Please Close Cover Close the exit cover Toner Cover Open Please Close Cover Close the toner cover Platen Cover Open Please Close Cover Close the platen cover Lower Tray Transport Cover Open Please Close Cover Close the lower tray transport cover Inserter Cover Open Please Close Cover Close the Inserter cover External Large Capacity Feeder Disconnect Please J
103. re to create file Make sure that the access privilege to the storage directory is writable and also that the disk in the directory has enough space and then try again If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and try again If the error still persists turn the power OFF and then back ON and make another effort 104 Error Codes Error Code Problem Description Corrective Action 2D32 Failure to delete file Make sure that the access privilege to the storage directory is writable and then try the job again If the error still persists turn the power OFF and then back ON and then make another effort 2D40 Failure to convert image file format This error occurs when conversion to a highly compressed PDF format fails Do the scanning again If the error still persists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2D43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and try agai
104. rint the failed Private Print job submit the document again as a new Private Print job The failed Private Print job remains unprinted in the job queue To delete it either way below is required Contact the administrator of the equipment e Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide e Log in to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide E Printing a document including many graphics takes time Problem Description It takes time to print a document including many graphics from a Universal Printer Driver PCL6 Corrective Action Since this may happen occasionally clear the JPEG Compression check box of the PDL Settings tab in Customization of the Device Settings tab before printing such documents Print Job Problems 69 Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E Cannot print port setting problems Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure be
105. ry again Use a name that does not exist in the box Another user is archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished The Maximum Possible Archive Size exceeded Archiving is not Possible An archive file larger than 2 GB cannot be created Make sure that the archive file will be less than 2 GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished e Filing Web Utility Problems 81 Message Corrective Action The document is being used Please try again later The selected document is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later 82 e Filing Web Utility Problems TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Locating the Equipment in the Network c seseeeeeneeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeenaneeeeeeneeeenens 84 Cannot locate the equipment in t
106. s are displayed on the touch panel The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the Sleep mode Refer to Chapter 1 of the Quick Start Guide No icons or signs are displayed on the touch panel Only the MAIN POWER lamp lights The power of the equipment is not turned ON Press and hold the POWER button until the ON OFF lamp lights The equipment is in the Super Sleep mode Press and hold the POWER button until the ON OFF lamp lights to clear the Super Sleep mode Refer to Chapter 1 of the Quick Start Guide The touch panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to Chapter 1 of the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to Chapter 1 of the Quick Start Guide The button does not respond to my operation The MAIN POWER lamp the ON OFF lamp and the ENERGY SAVER button light The equipment is in the Sleep mode Press any of the START COPY e FILING SCAN PRINT FAX
107. ses of paper misfeeds If the problem persists check for the following situations e An unsuitable original is placed on the Reversing Automatic Document Feeder e Unavailable paper with the equipment is used e Paper sizes are not consistent between the size in a drawer or the bypass tray and the size registered in the equipment e All the misfed paper has not been removed e There is too much of a gap between the paper and the side or end guide in the drawer e The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer E Paper misfeed in the Reversing Automatic Document Feeder Lower 1 Open the Reversing Automatic Document Feeder Lower the green lever open the reverse cover and remove the original 3 Close the Reversing Automatic Document Feeder Clearing a Paper Misfeed 15 E Paper misfeed in the Reversing Automatic Document Feeder Upper 1 Raise the lever and open the upper cover 2 Remove the original Turn the inner green dial and remove the misfed original 4 Raise the green lever and open the transport guide 5 Raise the guide plate under the transport guide and remove the original under the guide plate 16 Clearing a Paper Misfeed 6 Close the transport guide Raise the original feeder tray and remove the original under the tray 8 Lower the original feeder tray 9 Close the upper cover
108. sfed paper up or down as shown in the illustrations depending on the position of the paper Pulling it up eg d y E CI iz w Pulling it down Clearing a Paper Misfeed 23 4 Remove the paper from the exit section 5 When the finisher is installed open the Bridge Kit cover while holding the handle 6 Remove the misfed paper When the finisher is installed close the Bridge Kit cover 8 Return the two green fuser pressure release levers to their original position 9 Close the automatic duplexing unit cover 24 Clearing a Paper Misfeed E Paper misfeed in the Job Separator and the Offset Tray A CAUTION e Be careful not to let your fingers be caught between the equipment and the duplexing unit cover or automatic duplexing unit cover This could injure you e Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 1 Open the automatic duplexing unit cover on the right 2 Open the cover inside of the equipment S CH ve SC KS ey GH E WO E 3 Remove the misfed paper eS I Sal NES be SC 4 Close the cover inside of the equipment 5 Close the automatic duplexing unit c
109. sing the search function of Explorer The data are stored in the equipment s shared folder named FILE_SHARE e For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the equipment on Finder and access the folder named FILE_SHARE e f you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide E Cannot perform scanning from a PC with Office 2013 Problem Description cannot perform scanning from the equipment in a PC with Office 2013 Corrective Action Install an addin to invoke a scan driver for the equipment For details on how to install the addin refer to the Software Installation Guide If the addin is not included in your DVD contact your service technician 78 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing e Filing Web Utility Problems i050 nicotene ein eel eee 80 e Filing Web Utility terminates the seselon 80 Numerous sub windows repeatedly appear ce eeeeeceeeneeeeeeeeeeeeeeeeeeeeeaeeseeeeeaeeeaeeseaeeeaeeseeeeeaeesaeeseaeeenaeseaeeneeeenaees 8
110. sists divide the document and transmit again 2553 Mailbox name not allowed Check if there is an unpermitted character in the mailbox name in the mail server 108 Error Codes WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troubleshooting tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment ccccsseeeesseeeeeeseneeeeeees 110 General Operations 2 20 4 is iia eee yn do a ee eee ee 110 OriginalS and papers cies EE Mk reared aea ai 111 Regular E EE 112 When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips e To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively e Checking the operations or procedures may help you solve the problems When something is unclear in the operation of the equipment or you think there is something is wrong with it the operator s manual for the function you are using will be helpful E General operations Problem Description Cause Corrective Action The equipment does not work at all The power cord is not securely inserted into the outlet Insert the power cord into the outlet until it comes to a stop No icons or sign
111. ste toner box on a large sheet so as not to dirty the floor Do not place the waste toner box with its collecting port face down The waste toner may spill out from the box s collecting port 56 Cleaning the Main Chargers and LED Print Heads Pull down the 4 green levers located under the toner cartridges until they are positioned as shown in 2 6 Take out the LED print head cleaner inside the cover 7 Hold the cleaner with the arrow mark side up Do not touch the pad at the top of the cleaner because the toner on the pad may stick to your hands and the cleaner pad may be stained 8 Insert the cleaner through the service hole of the developer to the end LL CZK Ge es o S Nl f SE 9 Pull the cleaner back out until the round hole appears Repeat this 3 times for each of the 4 colors Cleaning the Main Chargers and LED Print Heads 57 Attach the cleaner with its top on the right and its holding side on the left 10 Check that the cleaner is fixed to the cover Return the 4 green levers located under the toner cartridges 11 Push the waste toner box securely until the upper latches click taking care not to tilt it 12 1 3 Close the front cover pressing both edges 1 4 Press F
112. t properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of the Copying Guide The original is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 99 reduction ratio 64 Copying Problems Cause Corrective Action Problem Description Cause CorrectiveAction Copied image is blurred S There is a gap between the original glass and the original Lower the Original Cover or the Reversing Automatic Document Feeder fully so that the original fully contacts the platen glass The copy paper is damp Replace it with dry copy paper Copied image has unevenness in the horizontal direction i The main charger is stained Clean the main charger LU P 56 Cleaning the Main Chargers and LED Print Heads Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them LU P 112 Regular Maintenance Copied image has white streaks or color streaks in the horizontal direction The LED print head is stained Clean the LED print hea
113. t choose the Have Disk option but selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Browse to the subdirectory that contains the appropriate inf file LU Location does not contain information about your hardware Problem description The path to the inf file selected during driver installation is too far away In other words there are too many characters in the directory path Corrective action Copy the directory containing the inf file to the local drive and resume installation Network Fax N W Fax Driver Problems 91 This port is currently in use Problem description The driver was either opened printing a job or in use by another printer or application when you attempted to delete it Corrective action Make sure all print jobs have been completed before deleting a port If there are still problems exit all applications and try again Check each driver to see if another driver is using the same port If so first change the driver s port setting and delete the port Problem with the current printer setup Problem description The driver was not set up properly possibly because the installation procedure was not completed Corrective action
114. the Software Installation Guide to 4 install the proper printer drivers 8 Is the driver s port name valid Next Step ch Refer to the Software Installation Guide to v configure the proper port 9 Can you print with the equipment See the following section to fix the problem End gt P 72 Cannot print with the equipment network connection problems E Raw TCP or LPR print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP Address properties correctly set Next Step 5 Set up the IP address correctly H 2 Is Raw TCP print correctly set Next Step 5 Set up the Raw TCP print service correctly 3 Is LPR LPD print correctly set Next Step D Set up the LPD print service correctly 4 Were the proper printer drivers installed Next Step oy Refer to the Software Installation Guide to v install the proper printer drivers 5 Is the Raw TCP or LPR port configured with the Next Step a Refer to the Software Installation Guide to correct IP address g configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 72 Cannot print with the equipment network connection problems 88 Printing Problems Network Related E IPP print in a Windows operating system environment No Check Yes No Corrective Action 1
115. tic Document Feeder Upper sessssesrcssssssrrsss 16 Paper misfeed in the drawer feeding portton 17 Paper misfeed in the Large Capacity Feeder e 18 Paper misfeed in the Paper Feed Pecdeeta 18 Paper misfeed in the first drawer nnna 19 Paper misfeed in the second to fourth drawer nn 19 Paper misfeed in the drawer of the Large Capacity Feeder 20 Paper misfeed in the bypass tray cccccecceceeeeeeeeeeeeeaaeeaeceeeeeeeeeeesegeeaaaanaeeeeeeeeeeeeeeeeeeeeenees 21 Paper misfeed in the automatic duplexing unt 21 Paper misfeed on the paper transport Dat 22 Paper misfeed in the fuser unt 23 Paper misfeed in the Job Separator and the Offset Tray cccsccccssesceeeesseeeeeeessseeeeees 25 Paper misfeed in the Bridge ki 26 Paper misfeed in the Inner Finisher and the Hole Punch Un 26 Paper misfeed in the Saddle Stitch Finisher and the Hole Punch Unp 29 Paper misfeed in the Saddle Stitch unit of the Saddle Stitch Finisher cceeesseeees 31 Clearing paper misfeeds caused by a wrong paper size setting ccceeeeeseeeeseeeeeeneees 32 Clearing a Staple Jam oar ic crete secs ccs cntececeeeliesteeccereeceeenmectecsucetsctuerestei euscevetendecsecteeveuoes Esi iaar 37 ell ihn Tu 37 Staple jam in the Saddle Stitch unt 41 Replacing a Toner Cartridge ccccccccsseeeeeeeeeesseeeeeeeeeeesceseeseeeeseaeseseeeeeseeesesneeeeeseeeseseeeneneees 43 Replacing a Near Empty toner Cartridge A 46 Replacing the Waste
116. tion Problems csecccseseeeeeseseeeeeeeeeeeeeneeeeeeeeeseeeeeeeseeneeeeneeeees 93 Cannot log in using client software 93 Locating the Equipment in the Network E Cannot locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may cause problems in locating the equipment in the network Try the checklist below to detect the cause of the problem If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the startup page printed out If not wait until Set up the proper protocols the communication comes online Examine the Next Step gt protocol settings listed on the startup page Are v they correct 2 Print out a configuration page Make sure that Set up the proper protocol if required there are not any discrepancies or inconsistencies Once you have located the equipment configure between the current network settings and your the port that it is mapped correctly to the device network environment Change the network Next Step S settings if necessary Use the Find Computer g utility from your Windows computer to locate the equipment by its device name Can you find the equipment 3 Can you locate other computers connected to the Check the network settings on the client computer same network Next Step gt to make sure that they are compatible w
117. tle cover Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box Fatal Error Please Contact Service Technician Contact your service representative Main Motor Error Please Contact Service Technician Contact your service representative Printer Input Error Contact your service representative Scanner Error Please Contact Service Technician Contact your service representative Fuser Error Please Contact Service Technician Contact your service representative Error Messages 99 Error Codes TopAccess has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel E Error codes on print jobs Error Code Problem Description Corrective Action 4011 Job canceled The job was canceled 4021 Power failure Check whether the power cable
118. ugh Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO USER Quota exceeded Contact the Administrator The copying printing or scanning quota to the user has reached 0 For details of setting the quota ask your administrator USER and DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the user and department has reached 0 For details of setting the quota ask your administrator The number of originals exceeds the limits The scanned data are deleted The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning The magazine sort or page number function is used Reduce the number of originals to be scanned and try again The number of originals exceeds the limits Will you copy stored originals The number of originals to be scanned has exceeded the limit of 1000 sheets during scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Error Codes The error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these
119. using a drawer 1 Clear the paper misfeed following the guidance shown on the touch panel 2 Open the paper source drawer check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides In particular be sure that the upper limit for thick paper is not exceeded when placing thick paper in the first drawer The amount of thick paper you can load in the drawer is lower than that for plain paper G SE a 3 Close all the drawers or covers 32 Clearing a Paper Misfeed Press YES when Cancel print job appears The print job is canceled CG COPY READY ATTENTION Cancel print job If you do not want to cancel the print job To restart the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 5 Press the USER FUNCTIONS button on the control US panel MENU FUNCTIONS INTERRUPT COUNTER 6 Press the USER tab to enter the USER menu and press DRAWER fi USER FUNCTIONS Clearing a Paper Misfeed 33 7 Press the drawer button indicated in the message m USER FUNCTIONS DRAWER
120. ving the misfed paper does not prevent another paper from being misfed 1 P 32 Clearing paper misfeeds caused by a wrong paper size setting Set the paper on the bypass tray again The paper placed on the bypass tray misfed Remove the misfed paper and set the paper again Check the direction or size of the paper on the bypass tray and press START The direction or the size of the paper placed on the bypass tray is incorrect Check the direction and the size of the paper and then replace it on the bypass tray The side guides of the bypass tray do not fit the paper length Align the side guides of the bypass tray to the paper length Messages Displayed on the Touch Panel 11 Message Problem Description Corrective Action Reboot the machine An error has occurred in the equipment and it stopped normal operation Rebooting the equipment may correct the error Press the ACCESS and POWER buttons on the control panel simultaneously until a pip sound is heard to turn the power OFF and then turn it back ON with the POWER button The warm up time in this case will take longer than usual Toner near Empty Toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Some toner is still left in the toner cartridge while this message is
121. with background color Set the color mode to BLACK You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide 66 Copying Problems TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing PrintJob Problems dereen EEN 68 Clearing Print job errors kees ee ante inks en heehee Pa eee dee DEE Sd 68 Cannot remember the document password for a Private Print Job 69 Printing a document including many graphics takes me 69 Printer Driver Problems cin a aa tive eas ean een ie 70 Cannot print port Setting problems eeceeeeeeceeeeeeeeeeeeeeeeeeeeeaeeseeeeeaeeeaaeeeaeeceaeesaeeeaeeseaeesaeeseaeeseeeeeaeesieeseeeeneeteas 70 Cannot print SNMP Community Name oroblems A 70 Command line options NOt processed AA 70 Retrieval of printer Configuration Tallen 71 Cannot change settings on the Device Settings ab 71 Network Connection Problem cccccceseeeeeeeeeeeeeeeneeeeeeeeeneeeeneeeeeeeeaeeeeeeeseeeeeeeneeeeeeeensseeeaes 72 Cannot print with the equipment network Connection Drobleme 72 Cannot pint with SMB printt sue ak oak anette pee etd SEA gd EE eesti eens ued teria 72 Cannot print properly with AppleTalk point 73 EllentEtoblettge eege ee EE 74 Checking the client statuss sect 2 terMeestctekds eat hese sahh at date gAelta tice ee eieiei 74 Hardware PFODI GIS
122. work Replace any network components that you can tell or suspect are faulty Locating the Equipment in the Network 85 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command Corrective Action Check the network settings following the checklist below No Check Yes No Corrective Action 1 Confirm that the TCP IP protocol suite is installed on the client computer Next Step D Refer to the networking section of your operating system documentation Look at the NIC configuration page and confirm that the TCP IP settings are correct Is the IP address entered and valid Are the Gateway and Subnet settings correct Next Step D Enter the correct TCP IP settings Reboot the equipment Check the NIC Configuration page that is printed out Are the TCP IP settings correct Next Step D The settings are not binding contact your service representative Try to ping the equipment again Did the equipment respond to the ping End Next Step D Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step D Contact your local network specialist for a valid IP address for the equipment Can you ping to another computer within the same network Next Step D Check the Computere protocol settings to make

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