USER MANUAL - Help and support
Contents
1. VERSION Dated PASSWORD LANGUAGE FLASH IN OUT PRINT OUT TYPE DIALLING CODET0 T 2 3 4 5 6 7 8 LOCKING LINE FUNCT ACTV OTHER DTMF 4 NOTE MELODY FAX DISA SWITCH FAX DISA SWITCH ANSWER PHONE PRE DISA INCOMING ONLY ANSW PHONE MESSAGE NIGHT MODE NO ABBREVIATED DIAL NO DISA MESSAGE CODES WELCOME MESSAGE ACTIVATION 41 42 43 44 45 46 47 48 ACTIVATED Ext L PARTIALLY ACTIVATED Ext L NIGHT FUNCTION Ext L DIRECT EXT ACCESS Ext L RINGER Ext L LOCKING LOCKING OF 00 DIALLING CODE ADDING 3RD CALLER ACTIVE HOT LINE FAX ANSWER PHONE NO NOTICE CLI EXT PRES SEND PRIVATE PRINT OUT INTERCOM GROUP 1 GROUP 2 GROUP 3 GROUP 4 GROUP 5 GROUP 6 PHONE DIRECTORY ABBREVIATED DIALLING CODE NUMBER ABBREVIATED DIALLING CODE NUMBE 300 320 301 321 302 322 303 323 304 324 305 325 306 326 307 327 308 328 309 329 310 330 311 331 312 332 313 333 314 334 315 335 316 336 317 337 318 338 319 339 312. Fig 2 EXTERNAL LINES The FORUM 100 is connected to the external line Fig 3 via a cable with an RJ11 connection PBX access to the external line is equipped with the standard protection against power surges m External line Fig 3 i ELECTRICAL SUPPLY See Fig 4 The PBX is equipped with an external electrical transformer connected via a 4 terminal connector and connection cable to a 230V 50Hz plug A green light indicates the power is switched on The transformer plug must be easy to access in case it has to be removed quickly amp Green light Lp Electrical power supply Fig 4 CHECKING THE INSTALLATION Test without electrical supply Pick up the handset on extension 41 An external dialling tone should be heard Test with electrical supply Plug in the electrical cable The green light should come on Pick up the handset on extension 41 check there is a dialling tone and dial 40 Group call All telephones connected should ring Pick up the handset on one of the ringing extensions and check you are in communication Hang up and repeat the exercise with each connected extension Dial 0 access to external line from extension 41 and check there is a dialling tone Dial an external telephone number and check that the call connects Ask the person called to dial the t PBX external line number and check that all telephones not engaged are ringing GENERAL The PBX is supplied with th
3. TROUBLESHOOTING PROBLEM TO CHECK SOLUTION The telephone is not functioning correctly Replace it with a telephone with the same features If the problem persists failure is at system level If the problem is resolved the telephone needs repairing Only extension 41 is functioning Check the system s green light is on If the green light is off there is an electrical supply failure faulty connection or no connection between PBX amp transformer Interference during communication All internal and external communications are interrupted Check the connections between the PBX amp telephones Readjust the telephone and PBX side connectors The telephone ringer is not working Check the telephone ringer is activated Check if the Night Mode is activated Reactivate the ringer code 81 R Deactivate the Night function code 900 R External calls Gncoming amp outgoing are impossible Check the network dial tone No tone can be heard check the system s connection to the PSTN The tone can be heard check the equipment is not in DTMF mode ona DC pulse line Switch the equipment to DC pulse mode The line cuts when starting to dial Check if the dialling lock is activated for the extension concerned Deactivate the dialling lock see chapter on Programming extensions A quick busy tone can be heard when calling another extension Check that tw
4. with international dial locking 00 on extensions 42 to 48 D 98 1234 94 R same as A with deactivation of the ringer on incoming external calls on extensions 42 to 48 10 RESETTING THE DEFAULT CONFIGURATION code 99 The PBX default configuration parameters programming when installed can be reset by dialling 98 1234 99 R This resets the default values for the line functions in Tables 1 and 2 erases Table 3 for locked dialling codes and activates the ringer on all extensions 24 PROGRAMMING CODES TABLE Code Functions Default value 84 x Dutch language x 0 0 Dutch French language x 1 90 yyyy Changing the programming password 1234 6 g Programming groups 4d x Programming extensions 4d 41 48 See Table 1 58d Deactivation of beeps during communication Beeps activated nn Abbreviated dial numbers nn 00 39 30 figures max Empty 49 Erasing abbreviated dial numbers 96 nn Verifying abbreviated dial number nn 61 x Programming the external line See Table 2 5 x nn yyyy Authorised locked dialling table Empty x 0 1 nn 00 09 See Table 3 59 Erasing authorised locked dialling table 63 x On hold music music melody 0 music 65 x Selecting DISA welcome message melody recorded 0 melody message 83 x DISA welcome message listen record 69 x Erase x 1 reset x 0 DISA welcome message 0 activated 8
5. 5 INTERCOM FUNCTION A BELGACOM ACCESS DOORPHONE can be connected to any FORUM 100 internal line except extension 41 enabling each extension to access the outside intercom extension and open the door remotely if it is equipped with an electric opening device To assign an extension the intercom from extension 41 dial 98 1234 4 d d R where d represents the number of one or several extensions 2 8 The external line cannot not be transferred to an intercom extension The CLIP function does not function on an intercom External call ringing is deactivated by default and cannot be reactivated by the user The intercom cannot be assigned to an extension that is already in a call group To check which extension is assigned to the intercom dial 98 1234 4 0 R from extension 41 To cancel assignment of the intercom to an extension dial 98 1234 4 9 R from extension 41 Note An intercom extension can only be connected to the external line for making outgoing calls No other functions are possible 6 DEACTIVATING THE BEEPS DURING COMMUNICATION code 58d Each extension can stop the phone from beeping to announce for example an incoming call on the external line This is useful when a modem is connected to the extension because the beeps may interfere with modem reception Code 58d deactivates the beeps Press 98 1234 58 d R d Signifying 1 8 Beeps are deactivated on extension 58 41 48 9 Beeps are reset on all extensi
6. check the present time 25 R to check the present date and time Note if there is an electrical power failure the Alarm clock function will not be programmed but the PBX clock will continue to work If there is a power failure when the Alarm call is programmed to ring the telephone ringer will not be functioning If the power supply returns within an hour the Alarm call will function the moment the power returns 28 TECHNICAL CHARACTERISTICS Electrical supply From the mains via a wall socket Mains voltage 230 V 240 V 50 Hz Maximum power absorption 100 mA Voltage received from the transformer 24 V DC 200 mA 12 V DC 150 mA Internal lines Maximum distance between a phone extension and the PBX 500 m with a twisted pair of telephone cables 0 6 mm in diameter External line Multifrequency MF or pulse mode DC dialling Calibrated opening 240 ms Technical characteristics Weight 400 g Space required for installing the PBX and transformer 200 to 300 mm Operating temperature 0 40 C Frequency of main ringing tones freq 50 Hz empty voltage 40 V ac Fax and external call Internal and Group call The dotted line indicates a cyclical repetition of the signal Frequency of the main dial tones freq 437 Hz Engaged Fault Confirmation On hold The dotted line indicates a cyclical repetition of the signal 29
7. seconds to allow the caller to dial a number if the PBX recognises the telephone number dialled the call is transferred to that number for 20 seconds and if there is no reply all the extensions with the ringer activated will ring for a further 20 seconds Note if the Babyphone function is active on the extension concerned the communication will last for 00 seconds if the Immediate Call Transfer function is active the call will be transferred according to the configuration if the PBX does not recognise any correct or complete number dialled the call is transferred to all activated extensions for 20 seconds 19 Programming the DISA function Configure the external line correctly see chapter on Programming the external line The welcome message 4 seconds can be replaced with the user s own message which must last the same length of time Follow the procedure explained later in the chapter on Selection or Recording the DISA welcome message The voice guide can be replaced by the user s own message lasting 30 seconds Direct Selection Message Follow the procedure explained in the chapter on Recording the main message Lastly all voice messages can be erased by following the procedure explained in the chapter Selecting or Recording the DISA welcome message Note Recording the Direct Selection message will erase any Hot Line and Night function messages Activation To activate the Direct S
8. tone communication with the external caller is then established 9 2 2 General access to the external line 0 Pick up the handset dial 0 after hearing the tone wait for the external line tone and dial the desired number If there is no external tone after pressing 0 the system may be disconnected Check the installation and try again If the external line is busy the busy tone will be heard If this happens automatic call back on the external line can be programmed If the tone does not stop once the number has been dialled this may mean that the local network can not handle multifrequency MF dialling The dialling mode must therefore be switched to DC pulse mode by programming see Table 2 9 2 3 Immediate access to the external line upon picking up the handset By programming the external line can be immediately accessed by picking up the handset of any telephone see chapter Programming extensions This operating mode is useful when a large number of external calls are to be made An internal call can also be made by pressing the R key after picking up the handset and then dialling the relevant extension number 41 48 once the dialling tone is audible The procedure is the same as for dialling an abbreviated number 14 Note If you pick the handset up too soon After replacing the handset at the end of an external call the external line is not available for about 3 seconds and remains available for any in
9. 1x Main message 30 secs listen record type 0 Gnelody 80 4d FAX extension 4d 41 48 Empty 40 4d Answer phone 4d 41 48 Empty 91 94 Default configuration 56 d d Caller identification CLIP authorised extension All 54 d d Internal CLIP display enabled All 89 yyyyyyy Clock Day month year hour minutes seconds 88 x Print out type 0 see Table 4 99 Reset default configuration 4 d d Access Doorphone 1 Key variable d represents the extension number 1 8 variable nn represents a table of addresses 00 01 02 variable x represents the parameter to be input 0 1 andyyy represents the value to be input 25 CLOCK INTERFACE The PBX FORUM 100 is equipped with a clock interface and can send a detailed report to the printer of all external calls provide an alarm clock function for all extensions 1 SETTING THE DATE AND TIME codes 89 yyy 88 x The date and time can be set by dialling 98 1234 89 y y yy R where y y Day y3y Month ysy Year Y Y Hour yoy1 Minutes y y Seconds The following sequences are used to change the clock from winter to summer time and vice versa 98 1234 89 R puts the clock back one hour 98 1234 89 R puts the clock forward one hour 2 CONNECTING TO A COMPUTER The PBX FORUM 100 can be connected to the serial interface of a PC via a cable which is included in the box Note Before connecti
10. A from functioning as explained below 3 NIGHT FUNCTION The ringer on telephone extensions programmed with the Night Function for external calls can be activated When the function is activated only the phones programmed for the Night Function will ring when an external call is received Ringer configuration on the Night Function is separate from the Activation Deactivation function on day mode ringing Programming and Activation To activate the Night Function after programming this function in to the relevant telephones press 901 R from any extension Deactivation To deactivate this function press 900 R from any extension Note During the Night Function an automatic answer service can be activated for incoming calls with a message recorded by the user 4 DISA FUNCTION direct incoming call or direct incoming selection 4 1 General Specific programming can allow PBX extensions to receive external calls direct This function will only work if the DISA function is present and activated on the external line and if the external call is made using an MF mode telephone all conditions being satisfied simultaneously When the external call is received the PBX automatically answers and transmits a pre programmed welcome voice message to the caller as well as a voice guide consisting of a short melody tone type and the message please select internal extension or hold At the end of the message the PBX waits a few
11. A voice message confirms the call transfer When the call transfer is activated the tone when picking up the handset is intermittent Verification To check that the transfer has been activated successfully dial 240 R A voice message will give the transfer status Deactivation To deactivate the transfer dial 88 R 13 9 2 External calls 9 2 1 Incoming external calls When the PBX receives a call all telephones with the ringer activated will ring Telephones that are busy receive a notifying beep until the call is taken Note This beep can be deactivated by programming To answer an external call all you do is pick up the receiver The ringer on all telephones can only be deactivated for incoming external calls except extension 41 9 2 1 1 Do not disturb function Activation Deactivation of the ringer The ringer on internal extensions can be activated or deactivated for external calls To activate or deactivate the ringer function on external calls pick up the handset and dial one of the two figure codes in the table below then press the R key 80 R Ringer deactivated on external calls 81 R Ringer activated on external calls Note Deactivation as described above is impossible when the Night Function is on 9 2 1 2 Answering an external call when the ringer is deactivated key 5 When the ringer is deactivated external calls can be answered by picking up the handset and pressing 5 after the
12. FORUM 100 PBX 1 8 with CLIP amp CNIP USER MANUAL Dear Customer Thank you for choosing the FORUM 100 PBX a system designed for both the home and the office The FORUM 100 manages 1 external and 8 internal lines these can be connected to a fixed or cordless analogue telephone a fax an answer phone or an intercom interface Dialling can be in MF mode Multi frequency or pulse mode DC The FORUM 100 PBX can simultaneously manage 1 external and 2 internal calls It offers internal and external caller number display It has on hold music The system also has a clock interface with alarm clock facility and visualisation of telephone traffic via a PC STATEMENT OF COMPLIANCE Industrie DIAL FACE S p A V le Premuda 38 A 20129 Milano MI ITALY declares that the FORUM 100 equipment complies with Directive 1999 5 CE of the European Parliament and Council dated 9 March 1999 in relation to radio equipment and telecommunications terminals R amp TTE and the certification of reciprocal compliance The FORUM 100 complies EN50022 EN55024 specifications about EMC and EN41003 EN60950 specifications about safety The system s compliance with the above specifications is demonstrated by the CE mark affixed to each piece of equipment USE OF THE FORUM 100 PBX This product has been designed for connection to the Belgacom analogue public switched telephone network The use of multifrequency MF diallin
13. L FUNCTIONS 3 SPECIAL FUNCTIONS 4 CLOCK INTERFACE CONTENTS OF BOX GENERAL INFORMATION See Fig A PBX COMPONENTS CONNECTIONS JUMPERS INTERNAL LINES USE OF MINI CONNECTORS EXTERNAL LINES ELECTRICAL SUPPLY See Fig 4 CHECKING THE INSTALLATION GENERAL PROGRAMMING THE SYSTEM STANDARD AND ADDITIONAL FUNCTIONS 1 PROGRAMMING LANGUAGE 2 CHANGING THE PROGRAMMING PASSWORD code 90 3 PROGRAMMING ABBREVIATED DIAL NUMBERS codes 00 to 39 4 PROGRAMMING EXTENSIONS code 4d x 5 INTERCOM FUNCTION 6 DEACTIVATING THE BEEPS DURING COMMUNICATION code 58d 7 PROGRAMMING THE EXTERNAL LINE code 61x 8 CALLER LINE IDENTIFICATION AND PRESENTATION CLIP 8 1 Internal and external caller number display 8 2 Deactivation of the CLIP function on the external line 8 3 Internal caller number identification display 8 4 Caller name identification CNIP function 9 CALL MANAGEMENT 9 1 Internal calls 9 1 1 Internal calls and group calls 9 1 2 Programming groups 6 g 9 1 3 Immediate internal call transfer 24d R 9 2 External calls 9 2 1 Incoming external calls 9 2 1 1 Do not disturb function Activation Deactivation of the ringer 9 2 1 2 Answering an internal call when the ringer is deactivated key 5 9 2 2 General access to the external line 0 9 2 3 Immediate access to the external line upon picking up the receiver 9 2 4 Transfer of extern
14. TION codes 91 to 94 10 RESETTING THE DEFAULT CONFIGURATION code 99 CLOCK INTERFACE 1 SETTING THE DATE AND TIME codes 89 yyy 88 x 2 CONNECTING TO A COMPUTER 3 TELEPHONE TRAFFIC REPORT 4 ALARM CLOCK FUNCTION TECHNICAL CHARACTERISTICS TROUBLESHOOTING FORUM 100 PROGRAMMING TABLE CONTENTS OF BOX 1 FORUM 100 PBX 1 electrical power supply unit 220 230V Screws for wall mounting 4 x 5 mm 1 network connection cable RJ11 1PC cable User manual and warranty FR NL A quick reference manual FR NL GENERAL INFORMATION See Fig A The PBX and power supply unit must be mounted on a wall close to the PSTN access point and an electrical power point 220 230 V by fixing them with the screws provided The equipment must not be installed near any electromagnetic source photocopiers transmit antennas electrical cabinets transformers etc The enclosed template is provided to help drill the screw holes in the correct positions Intercom 1 extension 1 Electrical a I pares adaptor Telephone Network PC Standard telephones multifunction phones cordless phones answer phones fax Fig A The PBX connectors can be accessed by sliding the cover on the back of the PBX to the left Fig B i Slide cover to gain access to connectors Fig B PBX COMPONENTS The fully equipped PBX is composed of 1 Motherboard incorporating the standard functions external l
15. ady programmed with locked dialling see Table 1 These authorised locked dialling codes can be erased by dialling 98 1234 59 R Note extensions with programmed restrictions in table can still use abbreviated dialling 16 9 2 5 2 Clearing call locking Call locking can be cleared by pressing 70 followed by the programming password 1234 default and then pressing the R key Once the tone is heard dial the required number Locking is reactivated once the handset is replaced Deactivation Call locking must be reprogrammed on each extension or the table must be completely erased using code 59R 9 2 6 Restricting outgoing calls and emergency numbers Extensions can be programmed to bar them from accessing the external line Point 4 Programming extensions codes 4d1 or 4d3 However any extension that has access to the external line locked can still access the line to dial the following emergency numbers 100 101 and 112 Note the external line can be accessed by dialling O zero and then the emergency number 9 2 7 Selecting the on hold music for external calls codes 63 x For calls on hold either a short melody of 4 notes tone mode or music lasting 20 seconds can be selected for the external line 98 1234 63 1 R to select the 4 note melody 98 1234 63 0 R to select the 20 second music 9 3 Automatic recall key 9 When the internal extension called or the external line are busy automatic recall can be ac
16. al calls 9 2 4 1 Putting an external call on hold R or 2 9 2 4 2 Calling the extension to which the external call is to be transferred 9 2 4 3 Call transfer 9 2 5 Locking outgoing external calls 9 2 5 1 Programming authorised locked dial codes code 5 x nn yyyy 9 2 5 2 Clearing call locking RPMPMBRIHUINNAGAQAMNANKSYNY NN NES 9 2 6 Restricting outgoing calls and emergency numbers 9 2 7 Selecting the on hold music for external calls codes 63 x 9 3 Automatic recall key 9 9 4 Adding a third caller key 8 9 5 Postdialling 9 6 Access to special network services SPECIAL FUNCTIONS 1 BABYPHONE 49 2 HOT LINE 85 R 3 NIGHT FUNCTION 4 DISA FUNCTION direct incoming call or direct incoming selection 4 1 General 4 2 Direct Selection of incoming calls during Night Function 5 FAX FUNCTION 5 1 FAX with DISA function 5 2 FAX during the Night mode with Welcome Message activated 5 3 Programming the fax extension 80 4 d 6 SELECTING OR RECORDING THE DISA WELCOME MESSAGE 7 RECORDING THE MAIN MESSAGE FOR ONE OF THE FOLLOWING FUNCTIONS Direct Selection Welcome Message or Hot Line code 81x 8 ANSWER PHONE FUNCTION 8 1 Programming the answer phone 40 4d 8 2 Call pick up 8 3 Notification of message received for external calls and the intercom if activated 8 4 Night Function Voice Box message 9 SELECTING A DEFAULT CONFIGURA
17. call report includes the following data Date day month year Time hour and minutes Duration of call minutes seconds Telephone caller 4d External line Number called This data can also be produced for incoming calls only or for all calls lasting longer than 20 seconds The request is made by dialling 98 1234 88 x R where x defines the type of report printout as described in Table 4 below TABLE 4 Signifying Report deactivated Outgoing calls Outgoing calls gt 20 seconds only Incoming calls only Incoming amp outgoing calls Incoming amp outgoing calls gt 20 seconds Nu a BY ve BO 27 4 ALARM CLOCK FUNCTION The alarm clock function triggers a phone call to be made from a telephone extension at the programmed time and repeatedly sends out the voice message Alarm clock function The call continues for 50 seconds and any alarm clock call to be made within the next 24 hours must be reprogrammed The alarm time to be set is programmed in hours and minutes of the day as follows 27 hhmm R to program the hour and minutes the alarm call is to be made 27 9hmm R to program the hour and minutes the alarm call is to be made after hmm hours minutes 9 59 maximum Other useful codes 27 R to deactivate the Alarm clock function 28 R to check the status of the Alarm clock function 29 R to reset the Alarm clock function to the hours and minutes previously programmed 26 R to
18. can be restricted by blocking long distance calls or calls to particular network services In addition the Clock Interface explained later can provide a report of telephone traffic via the PC connection Access to the international dialling code 00 and or pre programmed numbers can be barred on each extension by the user in special table Note Locking calls on a specific telephone still allows access to all the abbreviated dial codes 9 2 5 1 Programming authorised locked dial codes code 5 x nn yyyy A table can be produced containing 10 dialling codes maximum of 4 figures yyyy identified as being locked or authorised codes Dialling the code 0 for example can be locked to bar interzonal and international calls while authorising the use of code 03 Locked dial codes must be keyed in using code x 0 and authorised dial codes with code x 1 The variable nn is represented in Table 3 from 00 to 09 98 1234 5 0 nn y y y y R to lock the y y y y dialling code 98 1234 5 1 nn y y y y R to authorise the YpYbY Y dialling code TABLE 3 X 0 or 1 nn Dialling codes X Oor1 nn Dialling codes 00 05 01 06 02 07 03 08 04 09 E g to lock all dialling using O dial 98 1234 5 0 00 O R but to authorise dialling using 03 and 02 without replacing the handset dial 5 1 0103 R 510202 R Note locking the programmed international calls in the table does not apply to extensions alre
19. coming calls Trying to access an external line before this time will result in an engaged tone If the time interval between hanging up after an external call and picking up the handset of the same phone is too short the PBX will consider the replacement of the handset as a request for call holding equivalent to a calibrated opening obtained by pressing the R key and the call remains available on the line like any call on hold 9 2 4 Transfer of external calls To transfer external calls proceed as follows Put the external call on hold Call the extension you wish to transfer the call to Transfer the call 9 2 4 1 Putting an external call on hold R or 2 An external call can be put on hold at any time during the conversation Call holding is activated in various ways For telephones with an R key press the R key to put the external call on hold press this key again to return to the caller For pulse mode telephones without an R key dial 2 to put the external call on hold dial 72 to return to the caller You must wait at least 8 seconds before dialling 72 Note if after putting an external call on hold the handset is replaced without transferring the call the telephone will ring again with a special ring tone after 4 or 5 seconds When the handset is picked up communication with the caller can continue If the ring warning that a call is on hold is not answered the line will become free after 3 minutes The ca
20. e end of the welcome message and voice guide the message lt lt please select internal extension or hold For FAX press 4d gt gt where 4d represents the number of the FAX extension After the message the PBX checks for several seconds to see whether the call is from a normal telephone caller incoming MF tone or from an automatic FAX special CNG tone If the FAX signal is identified the call is automatically transferred to the FAX extension If no signal is recognised the call is transferred to all available extensions If no extension answers the call will be transferred back to the FAX extension for a further 30 seconds 20 5 2 FAX during the Night mode with Welcome Message activated When the Night mode is on the PBX automatically responds to incoming calls and checks for a while if the call is from an automatic FAX special CNG tone If the FAXtone is recognised the call is automatically transferred to the FAX extension If the tone is not recognised after repeating the recorded message a second time and if the telephones are not answered the call is sent back to the FAX for a further 30 seconds Note in addition to programming the Night Function Welcome Message the Direct Selection DISA function must also be activated 5 3 Programming the fax extension 80 4 d There are three stages to programming this function 1 Programming the external line assigned to the FAX Press 98 1234 61 2 R to assig
21. e following default configuration access to external line and unrestricted dialling activated for all extensions telephone ringer and reception of incoming calls activated for all extensions MF multifrequency dialling mode on external network Dutch language The internal lines extensions are identified by two figure numbers ranging from 41 to 48 In the event of an electrical power failure extension 41 is directly connected to the external line Extension 41 can also be used to change PBX configuration PROGRAMMING THE SYSTEM STANDARD AND ADDITIONAL FUNCTIONS Certain functions can be programmed and personalised from extension 41 using specific parameters Programming is protected by a 4 figure password The table at the end of this manual summarises all programming options possible The programming procedure is as follows 1 Pick up the handset on extension 41 and wait for the continuous tone 2 Dial code 98 followed by the 4 figure programming password default code 1234 The password may be changed by the user but for the purposes of these instructions the default password is used 3 Dial the programming code corresponding to the function required and any relevant parameters 4 Press the R key to validate programming 5 Wait for 3 short confirmation beeps or a voice message the busy tone indicates that programming has not been successful 6 Repeat steps 3 4 and 5 without replacing the handset t
22. election function press 911 R from any telephone extension Deactivation To deactivate the function press 910 R from any extension Note A specific Direct Selection message can be recorded by following the procedure for Main Message Recording This recording optional in activating the function prevents the Night Function Welcome Message and any specific message on the Hot Line from functioning as explained in this manual 4 2 Direct Selection of incoming calls during Night Function The DISA mode explained above can be maintained during the Night mode The pre programmed DISA message should however be replaced by an appropriate Direct Selection DISA message also used during day mode For example You have reached the Dupont Company Please hold If you wish to send a fax please press 48 Should caller dialling fail the call will be transferred to the extensions programmed to answer in night mode and to the answer device Gf available 5 FAX FUNCTION All the PBX d extensions can be assigned to a FAX and programmed to function as a FAX from extension 41 An extension configured as a FAX has direct access to the outside line on picking up the handset 5 1 FAX with DISA function When the Direct Selection DISA function is activated on the external line and if a 4d extension on the PBX has been configured as a FAX for any external call perhaps a fax call the PBX will automatically add at th
23. g telephones will guarantee optimal functioning of the FORUM 100 LIST OF FUNCTIONS 1 STANDARD FUNCTIONS Internal calling and Group calling Internal groups General access to external telephone line Immediate access to external line on picking up handset External line on hold mode with music External line call back and transfer to a free extension Answering an internal call while in communication on the external line 2 ADDITIONAL FUNCTIONS Caller Line Identification and Presentation CLIP Automatic call back when number busy Adding a third caller Access to postdialling services 2nd call function Do not disturb function Activate Deactivate ringer Taking external calls Call transfer Night Function Dialling lock Clearing dialling lock using password Abbreviated dial numbers Authorising Locking external calls Emergency numbers 3 SPECIAL FUNCTIONS Babyphone function Hot Line with programmable voice messaging Night mode with welcome message and FAX SWITCHING Direct Selection DISA and FAX SWITCHING with programmable voice guide Call pick up when in answer phone mode Notification of message received on answer phone via external line Compatibility with an intercom with programmable access 4 CLOCK INTERFACE Programming Connecting to a PC Detailed report of incoming and outgoing calls Alarm clock function STATEMENT OF COMPLIANCE USE OF THE FORUM 100 PBX LIST OF FUNCTIONS 1 STANDARD FUNCTIONS 2 ADDITIONA
24. he PBX by a pair of cables 0 6 mm in diameter the cables ends must be bare and pressed into the self blocking mini connectors Use of a multi pair cable is not advised for distances of more than 20 m The motherboard has 2 connectors one for the first 4 internal extensions numbers 41 to 44 and the other for the additional 4 extensions numbers 45 to 48 USE OF MINI CONNECTORS Fig 2 below shows 1 An additional PC plug 2 A view of the mini connectors a front part of mini connectors b cabling c position of internal extensions To release the cables from the mini connector introduce an object with a point into the opposite side to the conductors on the metallic part above the connector The connectors are encased at the specified place with the numbers indicated on the mini conductors visible from the front The cables must be placed behind the protective shields fitted in the back plastic part of the connector Note Extension 41 continues to function back up in the event of any electrical failure because it will be switched in direct connection to the external line This feature should be considered when allocating equipment to the various connection points FRONT PART OF MINI CONNECTORS Additional plug for data terminal Point for Sec 45 Sec 41 removing wires ec 46 Sec 42 Sec 47 Sec 43 Sec 48 Sec 44 INTRODUCE WIRES REMOVE WIRES MINI CONNECTORS RS 232 option Internal lines 1 8
25. in message Note To erase the message press the message programming sequence and hang up after the beep To reset the Direct Selection welcome message and voice guide record a message for the Hot Line function even if it is not used The Messages Functions table below shows all the possible combinations for messages in the three functions described earlier NIGHT MODE VOICE Direct Selection DISA HOT LINE BOX MESSAGE Pre programmed message vclcome 6 voles oulde s Main recorded message Not available NIGHT MODE VOICE Direct Selection DISA HOT LINE BOX MESSAGE Pre programmed message qelc me S voice ould Service with no message Main recorded message NIGHT MODE VOICE BOX MESSAGE Pre programmed message Service with no message __ Not available Direct Selection DISA HOT LINE in all cases the welcome message can be personalised by the user 22 8 ANSWER PHONE FUNCTION If an answer phone is connected to a PBX line certain auxiliary functions of the answer phone are automatically installed 8 1 Programming the answer phone 40 4d To assign the answer phone to an extension on the system press 98 1234 40 4d R To cancel this press 98 1234 40 R This programming may be done using code 921 R used for activating the Message received on answer phone warning function 8 2 Call pick up External calls received by the answer phone can be picked up b
26. ine extension and electrical power supply connections It includes 1 jumper S1 for specific configuration 1 Auxiliary board to support the alarm clock function and telephone traffic display Fig 1 displays the following components Motherboard Auxiliary board for alarm clock and telephone traffic Network connectors Fig 1 2 PC connection RS 232 Connector plugs for internal telephone extensions 1 8 Fig 1 1 a al Motherboard a le i my el LI a i I 1 f See e eee eee at f Auxiliary board eee eee eee eee ee ee ee l t Gi E w Ei g Gi i J t Special cable to data terminal RS 232 To external line To internal H telephone extensions a 1 8 yrr in PC CONNECTIONS Components should be connected in the following order internal lines Fig 1 1 external line Fig 1 2 electrical power supply Fig 1 3 JUMPERS The S1 jumper corresponds to the equipment password The jumper s default position 2 3 is the normal operating mode Position 1 2 resets the password factory password as explained in the chapter Troubleshooting The PBX box must be opened in order to change the jumper s default position It is imperative that you disconnect the equipment from the power supply and external telephone line before opening the box INTERNAL LINES Each telephone extension must be connected to t
27. key Then dial 3 followed by the relevant abbreviated nn address 4 PROGRAMMING EXTENSIONS code 4d x A number of functions see Table 1 can be programmed for each extension 41 to 48 After dialling access code 98 and entering the password dial the number of the extension to be programmed e g 44 followed by a code x or sequence of codes x x x corresponding to the functions to be activated 98 1234 4d x R TABLE 1 x Functions Default value 0 Adding a third caller No 1 Line fully deactivated Fully activated 3 Line activated for incoming calls only Fully activated 5 Night function No 7 Locking of interzonal calls see Table 3 No 8 Locking of international 00 calls No 9 Resetting default values i External line directly accessible by lifting handset No For example the sequence 98 1234 44 3 R indicates that extension 4 is able to receive incoming calls only Extensions that have been fully or partly deactivated x 1 3 do not have access to abbreviated dialling They can still call the following emergency numbers 100 101 112 and other emergency numbers Extensions whose calls are locked x 7 8 can still access abbreviated dialling Note Several extensions can be programmed at the same time For example to lock interzonal calls see Table 3 and OO international calls on extensions 44 and 40 the following should programmed 98 1234 4478 R4678R 10
28. lay is still available 8 3 Internal caller number identification display Most telephones connected to the FORUM 100 can display the identification of an internal caller To activate this function dial 98 1234 54 d R from extension 41 as in the table below d Signifying 1 8 CLIP authorised extension 41 48 9 No authorised extension 54 Note to deactivate this function on an extension deactivate all extensions then reactivate the other extensions several extensions can be activated at the same time e g 98 1234 54 12345678 R 12 For example if this function needs to be deactivated on extensions 47 and 48 dial 98 1234 549 123456 R 8 4 Caller name identification CNIP function The CNIP function allows users with a suitable telephone to view the callers name These phones can be used by all extensions on the FORUM 100 PBX this function is activated on the external line by default If the CLIP function is activated gt the CNIP function is activated If the CLIP function is deactivated gt the CNIP function is deactivated 9 CALL MANAGEMENT After picking up the handset the number must be dialled within 10 seconds If not a fault tone will be heard Replace the receiver or press the R key before redialling the number 9 1 Internal calls 9 1 1 Internal calls and group calls Pick up the handset check there is a dialling tone and dial the extension number you wi
29. ller on hold hears music 9 2 4 2 Calling the extension to which the external call is to be transferred After putting the call on hold dial the relevant internal extension number if the called extension answers the communication is busy while the call is on hold Press the R key to retrieve the call with the external caller If the called extension does not answer or is engaged press the R key the continuous tone will be heard and then press the R key again to return to the external caller or dial another internal extension number Note if the internal extension remains busy for more than 25 seconds a warning beep will sound as a reminder that an external call is on hold This beep can be deactivated by programming 15 9 2 4 3 Call transfer If the extension called answers announce the call transfer and put the handset down The call will be transferred immediately Ifthe handset is replaced before the extension called answers the extension will ring for 25 seconds If it is not answered after this time all extensions with the ringer activated will ring Note During communication the called extension can decide to accept the call on hold by pressing theR key Incoming calls can be transferred to any extension regardless of the restrictions on external line access No calls can be transferred to an engaged telephone or to the intercom 9 2 5 Locking outgoing external calls Outgoing external calls
30. n the external line to the Direct Selection function The FAX switching Direct Selection and Night mode welcome message functions can be activated simultaneously by dialling 98 1234 61 23 R 2 Selecting an extension assigned to the FAX To assign the FAX to an extension dial 98 1234 80 4d R where 4d extension number 41 48 The sequence 98 1234 80 R cancels this programming 3 Activating Deactivating this function Activation To activate the Direct Selection and FAX switching functions simultaneously dial 911 R from any extension Deactivation To deactivate the function press 910 R from any extension 6 SELECTING OR RECORDING THE DISA WELCOME MESSAGE The Direct Selection symbolised by the acronym DISA Direct Inward Selection Access is designed so that the PBX can automatically answer all incoming external calls with a voice message consisting of a short welcome message with a 4 note melody the pre programmed message plus an additional message please select internal extension or hold To send a FAX press 4d if the FAX extension is programmed in The 4 note melody may be replaced by a personalised welcome message lasting 4 seconds recorded by the user via the handset 98 1234 83 1 R activates the recording of the personalised welcome message After dialling the above number the voice message record after the beep indicates that the recording may begin 98 1234 83 0 R activates playback of the
31. nd abbreviated dial numbers using codes 39 38 37 and 36 This is done by picking up the handset and waiting without dialling for 20 seconds Each call attempt lasts for 60 seconds at intervals of 16 seconds Note a continuous tone can be heard for about 10 seconds and then a fault tone rapid engaged tone can be heard for a further 10 seconds After dialling each number communication with the person called is established and lasts for 60 seconds after this time the beep signals to the caller and the person called that the key must be pressed to continue the call for a further 60 seconds and to stop the call attempt sequence The key must be pressed to stop the call attempt sequence Activation To activate the Hot Line function press 85 R on the relevant telephone Deactivation To deactivate this function press 86 R from the same telephone 18 Hot Line message during each call attempt a recorded message lasting a maximum of 30 seconds can be sent by the user twice This message can be recorded by following the procedure explained in chapter 7 Recording the main message Checking the Hot Line message To check the message programming follow the Recording Main Message procedure explained in point 7 Note The Hot Line message can be recorded by following the same procedure for Recording the Main Message The recording prevents the Night Function Voice Message Box and any message on the Direct Selection DIS
32. ne uses MF Cnultifrequency or DC pulse mode DTMF dialling is direct Pulse mode dial 2 and then 72 once the dialling tone is heard then dial the required number Note the call will be established 8 seconds after the last number has been dialled 9 6 Access to special network services To access the special network services e g call holding adding a third caller etc instead of just pressing the R key press the R key wait for the continuous tone and then press the key For example instead of pressing R2 used for putting a call on hold you must press R 2 you should wait about half a second before dialling 2 to get a calibrated open transmission to the external line SPECIAL FUNCTIONS 1 BABYPHONE 49 You can listen in to a nearby room and for example check on a baby Pick up the telephone handset in the room to be monitored press 49 and leave the handset off hook When this extension is called by another extension voice communication is established and everything that happens in the room can be heard Note this function is also available from a remote telephone with MF dialling using the Direct Selection function explained below Note this function cannot be activated for extension 41 N B Any improper or illegal use of the function may be considered as a violation of privacy 2 HOT LINE 85 R Special programming launches a sequence of 8 call attempts for external numbers a
33. ng the cable to the PC unplug the PBX from the mains and then slide open the cover Connect the cable to the PC before closing the PBX and before connecting to the mains and external telephone line 3 TELEPHONE TRAFFIC REPORT Detailed reports on telephone traffic can be displayed giving the detailed status for each call and or call transfer This information can only be displayed via a communication programme that can be run on all versions of Windows To establish a connection between the PBX and the PC proceed as follows Click on START Click on Programs Click on Accessories Click on Communication Click on HyperTerminal When you are in the HyperTerminal programme menu set up the programme as follows Select an Icon Type a name for the connection Connection information gt Click and select Com 1 26 Then specify the following COM 1 properties Baud rate 9600 Data Bit 8 Parity none Bit stop 1 Flow control Hardware Confirm your selection by clicking on OK and the traffic report display window will appear In the same menu click on file then save file to save your configuration The options you selected can then be used The next time you use this application all you need to do is click on the icon you set up at the start of the above procedure The PBX can store a detailed report for up to 180 calls The
34. o calls are not already being made at the same time The system only allows two conversations at one time Wait a few seconds amp then try again A rapid engaged tone can be heard when picking up the receiver Check to see if two other extensions have picked up the receiver and are in the process of dialling or if an extension is in communication with the intercom If so wait a few seconds amp try again The R key is not working properly The equipment s calibrated opening is not recognised Call Belgacom technical assistance on the number below To reset the default password Turn off the system Unplug the network cables Remove the system s cover z Put the S1 jumper in position 1 2 Switch the system back on and press 98 from terminal 41 Hang up and switch the system off Put the S1 jumper back in position 2 3 Replace the cover and switch the system back on The system will have reset the default password If you have any problems installing or using the Forum 100 contact our helpdesk at 0903 99 058 EURO 1 12 minute 30 FFORUM 100 PROGRAMMING TABLE
35. o program any other function All programming may be written manually in the FORUM 100 PROGRAMMING TABLE included with this manual 1 PROGRAMMING THE LANGUAGE The Dutch and French languages can be programmed in the FORUM 100 The language is selected using extension 41 Proceed as follows Dial 98 1234 84 0 then press the R key for Dutch Dial 98 1234 84 1 then press the R key for French The language selected is confirmed by the following message Function activated By default the PBX is configured for Dutch If the language is changed messages for the DISA HOT LINE amp NIGHT FUNCTION will no longer be available New messages will have to be recorded each time the language is changed 2 CHANGING THE PROGRAMMING PASSWORD code 90 The programming password can be changed at any time to protect programming using the following sequence 98 MMMM 90 NNNN NNNN R Where MMMM is the existing programming password and NNNN is the new password The new password must be keyed in twice so that the system can check it if the new password is input differently the second time the request is rejected The old and new passwords must comprise 4 figures The default programming password is 1234 3 PROGRAMMING ABBREVIATED DIAL NUMBERS codes 00 to 39 The system allows 40 telephone numbers to be programmed in to a phone directory each one corresponding to a two figure address Dial the password followed by the abbreviated add
36. ode and displays the phone number of the caller Displaying the internal or external caller s number is configured by default 8 1 Internal and external caller number display The CLIP function can be activated for each extension separately from extension 41 by dialling 98 1234 56 d R as in the table below d Signifying 56 1 8 CLIP authorised extension 41 48 9 No authorised extension Note to deactivate a particular extension first deactivate all extensions and then reactivate the other extensions several extensions can be programmed simultaneously by dialling 98 1234 56 12345678 R For example if extensions 44 and 45 need to be deactivated dial 98 1234 56 9 123678 R from extension 41 When an external call is received and all extensions are authorised to receive these calls and have the ringer activated the caller s number is displayed on all phone extensions Note When the DISA function is activated caller number identification cannot be displayed This also applies to phones that are engaged on the first ring i e if they are already in communication with another telephone and those whose ringer is deactivated 8 2 Deactivation of the CLIP function on the external line The FORUM 100 is configured by default to display incoming caller number identification on the external line To deactivate this function dial 98 1234 617 R from extension 41 Note Internal caller number disp
37. ons Note several extensions can be programmed simultaneously e g 98 1234 58 12345678 R 7 PROGRAMMING THE EXTERNAL LINE code 61x Certain functions can be programmed on the external line see Table 2 After dialling access code 98 and the programming password default code 1234 dial 61 followed by x or a sequence of several xx depending on the functions to be activated 98 1234 61 xx R TABLE 2 X Functions Default value 1 Pulse mode dialling 1 MF Cnultifrequency dialling 2 Direct Selection function DISA FAX Communication 2 Deactivated 3 Night Mode Welcome Message 3 Deactivated 4 Line authorised for incoming calls only Activated 6 Abbreviated dial numbers deactivated Activated 7 CLIP function deactivated Activated 9 Resetting of default values 11 Note D This programming implies that the telephones connected to the internal lines are pulse mode because multifrequency MF equipment cannot dial in pulse mode on the external line they can however dial external numbers using abbreviated number codes 2 The Direct Selection function must be activated using code911 R 3 The Night Mode Welcome Message needs a recorded message and the Night Mode to be activated using code 901 R 8 CALLER LINE IDENTIFICATION AND PRESENTATION CLIP When the CLIP function is activated the FORUM 100 operates in transparent m
38. personalised message 21 The user can choose at any time to play the melody instead of the personalised welcome message This is done as follows 98 1234 65 0 R to select the melody 98 1234 65 1 R to select the personalised welcome message The following sequence allows the user to deactivate all voice messages 98 1234 691 R deactivates the message 98 1234 690 R reactivates the message 7 RECORDING THE MAIN MESSAGE FOR ONE OF THE FOLLOWING FUNCTIONS Direct Selection Welcome Message or Hot Line code 81x A fully recorded 30 second message can be programmed by using the phone handset to do the programming Note use of a Main Recorded Message for one of these functions means it cannot be used for other functions Press the following 98 1234 811R to record the message for the Answer phone function 98 1234 81 2R to record the Direct Selection message and replace the welcome and pre programmed information sequence 98 1234 813 R to record the message for the Hot Line function After dialling this sequence the voice message record after the beep indicates that the recording may begin This will stop after 30 seconds or on hanging up 98 1234 810 R to listen to the recorded message 98 1234 81 4R to check the function the message has been recorded for The voice messages Direct call programmed Hot Line message programmed or Night Mode message programmed indicate that the function is using the ma
39. r incoming calls on a designated external line playing a 30 second welcome message recorded by the user Note this function requires configuration of the Welcome Message and configuration of the Welcome Message recording as with the procedure for Recording Main Message 98 1234 613 R to programme the Welcome Message on the external line 98 1234 811 R to record the Welcome Message The 30 second message is repeated twice before hanging up While the message is being played the ringer on the extension set up to receive calls during the Night Function remains active The incoming call can be picked up the message being interrupted and communication with the caller can be established 23 Activation Deactivation Once programmed this function is activated and deactivated with the Night Function Note recording the Welcome Message prevents the Hot Line Welcome Message and any other specific message on the Direct Selection DISA from functioning 9 SELECTING A DEFAULT CONFIGURATION codes 91 to 94 Each of these sequences resets a default configuration A B C D which may be sufficient enough for the user without the need to make any modifications and facilitate system configuration A 98 1234 91 R all extensions are authorised to access the external line and no dial locking is defined B 98 1234 92 R only extension 41 is authorised to access the external line and no dial locking is defined C 98 1234 93 R same as B
40. ress nn 00 to 39 and then key in the corresponding telephone number maximum 30 figures to memorise the number in the phone directory To insert a pause for an intermediate tone or a 10 second pause without a tone press the key twice for 2 seconds Dial 98 1234 nn yyyyyyyyyy R to memorise a number in the telephone directory For example 98 1234 00 021234567 R programs the telephone number 021234567 with the abbreviated dial code O00 if no number for yyyy is programmed in the abbreviated dial code memorised is erased The abbreviated dial codes 36 37 38 and 39 are also used for the Hot Line function Code 30 is used for the Message received on answer phone function The abbreviated dial codes table can be erased by dialling 98 1234 49 R To check abbreviated number nn in the table dial 98 1234 96 nn R A voice message gives the full sequence of figures in the telephone number corresponding to the abbreviated nn address Note Abbreviated dial codes are not accessible to extensions whose outgoing calls are deactivated To use an abbreviated dial code pick up the receiver check the PBX dialling tone continuous and then press 3 followed by the nn address of the number you wish to call A beep will be heard indicating that the number is ringing Note if immediate access to the external network is activated pick up the receiver and when the PBX tone for an external line continuous is heard press the R
41. sh to call from 41 to 48 or the group call code 40 For group calls all extensions ring except the extension programmed to function for intercom access The first person to answer is in communication with the calling extension A maximum of two internal conversations are possible at any time Any call from an additional extension will hear a fault tone 9 1 2 Programming groups 6 g Each extension can be configured to be in a user group 1 to 6 groups max Each extension can be in one or more groups Each group is identified by a lt 6g gt sequence where g corresponds to the group number 1 to 6 If no group is configured or if no extension in the group is free after pressing 6g a tone will be emitted To configure a group pick up the handset on extension 41 and dial 98 1234 6 g d d R Where 6 is the programming access code for groups 6 is the number of the group 1 6 d d are the extension numbers in the group 1 8 The groups are empty by default A group g can be erased by pressing 98 1234 6 g 9 R The procedure for checking the composition of a group is 98 1234 6 g 0 R An extension cannot be assigned to a group if it is already assigned to the intercom function 9 1 3 Immediate internal call transfer 24d R All internal calls to an extension can be transferred to any other extension Activation To activate the transfer to extension 4d 41 48 pick up the handset and dial code 24d R d 1 8
42. tivated press 9 after hearing the busy tone and hang up When the called number becomes free the telephone that activated the recall will automatically ring and must be answered within 10 seconds otherwise the recall is cancelled If the telephone activating the call is engaged the recall rings when the extension is free On picking up the receiver of the phone that activated the recall the number of the phone to be called or the access code to the external line is automatically dialled and the internal or external dialling tone can be heard the external number can then be dialled Each telephone can only activate one automatic recall 9 4 Adding a third caller key 8 When the extension called is busy calling another extension or an external call this call may be accessed by dialling 8 A beep indicates to the three callers that the third person has joined the call If one of the telephones involved in a three way external call hangs up during the call the two other callers will remain in communication If the third caller to join the communication hangs up the communication between the two initial callers will continue But if one of the initial callers hangs up the communication end for all everyone This function must be programmed for the extensions requesting the service 17 9 5 Postdialling This function is required for calling an automatic operator Access to this function is different depending on whether the telepho
43. y any other extension and rerouted from the answer phone by pressing 71 after picking up the receiver 8 3 Notification of message received for external calls and the intercom if activated When the Answer Phone function is activated and to ensure that the Notification of message received function is activated a 15 second outgoing message must be recorded on the answer phone Once this has been done a sequence of 6 call attempts are made to programmed external numbers using the abbreviated dial number 30 Each call attempt is done at 10 minute intervals During each call a short pre programmed voice message is sent 8 times This is made of the 4 seconds welcome message also used for the Direct Selection function and the message Message received on answer phone During the pause between each voice message the person called can press the key on a DTMF telephone to stop the message sequence and send a call to the answer phone extension after the answer phone has responded to the call the remote user can then check the message s by using the relevant access codes To activate this function press 921 R from any extension To deactivate this function press 920 R from any extension Note The call from abbreviated dial number 30 is sent 30 seconds after the recording of the last message on the answer phone 8 4 Night Function Voice Box message In Night mode an automatic answer phone can be activated fo
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