User's manual
Contents
1. s manual Tasks 10Tasks In a number of cases the process cannot be completed in a single operation for example when the intervention of the BIPT is necessary The STTS application will then by means of tasks inform the BIPT and the operator step by step what action they need to take in order to complete the process A task is therefore a request to carry out a certain action As an operator you can receive the following tasks Type of task Description of the task Action to be taken Enter missing Request to carry out second part of Enter missing data data the request transfer The operator receives this task if the following data have not been filled in immediately when the request transfer was made type of formula installation costs activation date invoice date fixed mobile telephone number of the beneficiary Close file Report to the operator that the The operator only needs to STTS file will be closed remove the task in the STT system This could be for example because the operator is too late in The updating must be carried out activating the file or the customer is in the operator s own system too late in submitting the required documents to the BIPT etc Terminate Report to the operator that the The operator only needs to reduction reduction is being terminated remove the task in the STT system The updating must be carried out in the operator s own system 39 BUCOM STTS User s manua2. E ais Re eutectic sie aries date earns totem nid 45 13 3 Identification of the applicant is not possible 45 134 A SINOIS OMA aa 45 13 5 Ele aWalting activa minusas Ln 46 136 Wrong acion cared DU arado dd 46 1557 TECNICA NOD Va aci 46 IS EL IFE ME already EXE San 46 A NENA ME EXISTS A tana disant eta 46 13 8 Contachidata BP od 46 3 BUCOM STTS User s manual Table of figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Figure 20 Figure 21 Figure 22 Figure 23 Figure 24 Figure 25 Figure 26 Figure 27 Figure 28 Figure 29 Figure 30 Figure 31 Figure 32 Process of granting a social telephone tariff 6 User Mana lan ti ones 9 LEOPARD aaa 14 WeICOMS DIE ia aa 15 CHOICSIOT landudec a a di lire ni 16 Menard 16 N TOUS a da 17 Venno EME CNE IeM N Es Er did dt eue 18 VEL VICW Ora TNC RSR TR A Rite ent 19 Hitne case Or MISSING INTO matias 21 File of a potential DENETICIALY sra Re ais 22 RE CCUOM OF ENG request Re eae Sn Re di dat ns 25 dentification IS NOE DOSSIDIC urraca dica 25 TAROT OS added dis 26 Contirmatioh OF ENS tran ta ia 21 Ubdate Personal Catia 28 REI SS dad 28 Completing a anterio aa 30 Consul Mesa 32 Searching Dy We NUMOET sarta dc 32 UA A 33 updating POP SEO dE nn lion ton 35 SUPPE ON
3. code 1000 Community BRUSSEL Language German Telephone Mobile phone beneficiary File oi Fie number operator Installation cost fin euro Formula Reduction on communication and reduction on subscription with different operators Reduction on communication and reduction on subscription with the same operator E Oniy communication reduction Start date STT right 19 04 2006 Request date 25 04 2006 Activation date 7 Dimmi Y Invoice day 9 Start date reduction End date reduction subscription End date reduction communication Operator Figure 18 Completing a transfer 30 BUCOM STTS User s manual Transfer Here you have three possibilities You can o Confirm the transfer without the missing data in order to activate the file To do this click on Confirm request A task will be made to enter the missing data later on o Activate the file immediately To do this enter the missing data and click on Confirm request The following data will be requested e Fixed mobile phone number of the beneficiary the number to which the social tariff applies The number must be entered without spaces between the digits OHHHHHHHHH e Installation costs the costs in euro linked to the installation of the line This field must be explicitly filled in This means that if there are no installation costs 0 must be filled in e Formul
4. date reduction communication Operator Confirm Cancel Action Figure 30 Cancellation of the last action In order to cancel the action click on Confirm Cancel Action 43 BUCOM STTS User s manual History 12 History At the bottom of the file screen the history of the file is shown Only the history for the relevant operator is shown General STT file view Waiting for transfer with an other operator Beneficiary Mame MEUNIER First name MARTHA Birth date 05 06 1945 Sex Address ERGENSSTRAAT 12 Postal code 4020 Community ERGENS Language French Telephone Mobile phone beneficiary 01558954 File File number operator Installation cost For a new line 10 00 Formula Reduction on communication and reduction on subscription with the same operator Start date STT right 25 04 2006 End date STT right Request date 25 04 2006 Activation date 26 04 2006 Invoice day Start date reduction 29 04 2006 End date reduction subscription End date reduction communication Eo Operator History of the events in the current request 284 27 04 2006 Request activated in daily werification Yes 278 27 04 2006 STT request details set Yes 212 25 04 2006 STT request details set Yes 208 25 04 2006 Request STT History of the requests Tasks 288 27 04 2006 Transfer STT 27 04 2006 207 26 04 2006 Request STT 26 04 2006 Figure 31 History of a
5. file You have the possibility to request file data from the past by clicking on the relevant link in the column Request type 44 BUCOM STTS User s manual Appendix 13FAQ 13 1 Username amp password If you have forgotten your username and password or if these are blocked contact the account manager of your company 13 2 Applicant A file must always be composed of the personal data of the potential beneficiary You may never use the data of a different person who is personally to make the request with the operator in the name of the potential beneficiary 13 3 Identification of the applicant is not possible If the person sought is not listed in the STTS database STTS DB or in the National Register you will receive the following message The person could not be identified The person could not be identified Please verify the search criteria Back The customer can contact the BIPT for more information BIPT Tour Astro avenue de l Astronomie 14 boite 21 1210 Bruxelles T l ML OZ 226 89 41 FR 02 226 89 51 Fax 02 226 85 40 E mail stesiMbipr be WAAL bipt be Figure 32 The person could not be identified If identification is not possible date of birth is not complete unclear surname first name etc the applicant can contact the BIPT 13 4 Asingle formula Some categories of beneficiaries have only a right to a credit on the call costs They cannot obtain a reduction on the
6. is made on the installation of the customer In the case of a change of the formula this is the date on which the formula becomes active 2 10 Invoice date The invoice date is the day on which the operator dispatches the invoice to the customer It does not refer to a particular date but to a certain day of the month i e a figure between 1 and 31 in general the last day of the month For pre paid cards it is the day on which the reduction is granted 2 11 Starting date of reduction The reduction always goes into effect on the first invoice date after the activation date The date on which this day falls is the starting date of the reduction This field is calculated automatically by the system on the basis of the activation date and the invoice date 2 12 Termination date of reduction Termination date reduction cancellation of the reduction STT termination of the reduction STT by an operator which may or may not include the cancellation of a line BUCOM STTS User s manual Glossary This is the date on which the reduction is terminated by the operator without the customer losing his right to a social telephone tariff 2 12 1 How is the termination date of the reduction determined The reduction is always granted on the basis of the most recent full billing month with the operator The month to which the reduction applies depends on whether the reduction is granted pro active or retroactive 2 13 T
7. line rental In such cases the application will not offer you any choice between the different formulas If the beneficiary is not in agreement with this he can contact the BIPT 45 BUCOM STTS User s manual Appendix 13 5 File awaiting activation After entering all the required data in the STTS file the status of the file continues to be awaiting activation This is quite normal A file becomes active at the time that the activation date is reached The check on this takes place at night and is carried out on a daily basis 13 6 Wrong action carried out It is possible that during the file management you perform a wrong action which results in the file obtaining the wrong status In such a case first try the following two possibilities o Update file see point 8 Update file o Cancel action see point 11 Cancellation of the last action If you cannot reverse or correct the error and the file may not keep this status contact the service within your company that provides assistance for the STTS application 13 7 Technical problem If a technical problem occurs you will receive a message In such a case try the action once again If the problem occurs again contact the service within your company that provides assistance for the STTS application If the problem occurs during an action for example during the request for a social telephone tariff or during the modification of a file it is possible th
8. the National Register is possible The BIPT will send a notification to the client concerning this denial Figure 12 Rejection of the request 5 6 Identification of the applicant is not possible If the applicant is not listed either in the STTS database STTS DB or in the National Register you will receive the following message The person could not be identified The person could not be identified Please verify the search criteria Back The customer can contact the BIPT For more information BIPT Tour Astro avenue de l stronomie 14 boite 21 1210 Bruxelles T l ML 02 226 89 41 FR 02 226 99 51 Fax 02 226 68 40 E mail sttsa mbipt be wiw bipt be Figure 13 Identification is not possible Via the Back button in your web browser you return to the request screen If identification is not possible the applicant can contact the BIPT 25 BUCOM STTS User s manual Transfer 6 Transfer of a file person may benefit from only one social telephone tariff STD This means that if a person with an STTS file with operator A submits a request for an SST to operator B his file must be transferred from operator A to operator B 6 1 Procedure In order to transfer a file o Click in the menu links on New request o Enter at least the required personal data o At the top of the screen check off the option Transfer o Click on Verify right gt Welcome Transfer e g
9. OA anes 36 SUDOFESSIONUON a TE A 37 EA Nene oy y ae seats tenants nes 40 Granted tasks MOUSE e Oi At taal nd tan 40 Granted tasks Resultando errar 40 CaMV IG MONEY hno APA E AE EE E E a E de ae eaves tae 41 A ari trans cated An ie na ten ee bte en ae I 42 Cancellation of the last action 43 ISO OF ei Mill ais 44 The person could not be identified 45 BUCOM STTS User s manual Introduction 1 Introduction Telecom operators must offer a social telephone tariff to certain categories of citizens See the Act of 13 June 2005 concerning electronic communications Article 74 and Articles 22 and 38 of the appendices This obligation applies to any supplier who sells services telephone setvices in his own name and for his own account or resells them in the public market This applies both to fixed phones and mobile phones At the BIPT a database has been will be established with the files of the potential beneficiaries of the social telephone tariff Via this database the operator must investigate whether a person is entitled to a social telephone tariff It is then immediately clear whether the applicant already benefits from a social telephone tariff of another operator The objective of the STTS request is to support the process for determining granting changing and later checking the entitlement to a social telephone tariff STT 1 1 The granting of a social telephone tariff The process is in each case initiated b
10. OM STTS User s manual Request General STT file view Waiting for documents to activate 22 Beneficiary Name First name Birth date SEX Address Postal code Community Language Telephone Mobile phone beneficiary File File number STT File number operator Installation cost For a new line Formula Start date STT right End date STT right Request date Activation date Invoice day Stark date reduction End date reduction subscription End date reduction communication Operator History of the events in the current request Dutch qu El 25 04 2006 170 25 04 2006 Request STT Undecided Documents have to be provided in order to make a decision History of the requests Tasks 264 27 04 2006 Request STT 27 04 2006 Figure 11 File of a potential beneficiary BUCOM STTS User s manual 23 Request After the file in has been adjusted at the BIPT a task is generated for the operator who must then enter the missing data type formula installation costs Click on Cancel request in order to cancel the request The file is then immediately closed For more information on the possible status of a file see the Glossary BUCOM STTS User s manual 24 Request 5 4 The applicant already has en STTS file It is possible that the applicant already has an STTS file in the STTS databa
11. Postal code Community Telephone Mobile phone beneficiary File number operator raguired field Verify right Figure 7 New request If the applicant is able to state only the year of his You must then enter the personal data of the applicant in order to birth it is the possible to verify the entitlement to a social telephone tariff enter O as the day and the Asa minimum the following data of the potential beneficiary are month A search will then be required made in the National Register Surname O on the basis of the stated O surname first name and year ao Diesel of birth If more than one 6 person IS found the application will state this The applicant must then contact the BIPT First name Language language in which the beneficiary wishes to communicate with the BIPT under his contact name 17 BUCOM STTS User s manual Request Transfer Beneficiary Name First name Birth date Language SEX Street Number Box Postal code Community Telephone j Mobile phone beneficiary File number operator required al stevens onn fes fo 1973 oomme O Dutch Mae y 013975 Ka 154 Verity right Figure 8 Verifying the entitlement 18 After entering the personal data click on Verify right The application will try to identify the applicant in the National Register and check whether he is e
12. STTS User s manual Sociaal Telefoontarief Tarif T l phonique Social User s manual Version 1 0 April 2006 1 BUCOM STTS User s manual Table of contents Te LEP OG UCC OM RS calada adios zante 5 1 1 The granting of a social telephone tariff oocoococococococococnnnnnnnonononononorororororonannononos 5 1 2 Thesrole of the STES applicatio Neenee Min ein 7 Ze ISSN Nata 8 2 1 SITS ILS SIUC TA OG E au iw as pian har trace pcre ns nw ae does cae Gace Ln ea a Ne a en 8 2 2 Status ora Mirren dom bite ie it 8 2 3 nn Prem 9 2 4 Status Ol al DOSSIDIS ACTIONS aiii rien Nina 9 2 5 Starting date of entitlement to a social telephone tariff 10 2 6 Termination date of entitlement to a social telephone tariff 10 2 6 1 How is the termination date of the entitlement to a social telephone tariff GSTS IIE states ESS AS nn et en ane aN 10 2 1 Request Aale nitrilo 11 2 8 PCY ALION taa atorado 11 2 9 Dave Ol MOAM aO Nidia 11 2 10 VOCE OR ne aaa nant 11 2 11 Starting date or COUGCTION nr oa 11 2 12 Termination Cate OF reduction wis sds ias 11 2 12 1 How is the termination date of the reduction determined cccececeeeeeeeeeeeees 12 2 13 TYPE OMIOTMUIAR RS e E HO nt Mena ne tan 12 O de a de D der he 13 3 1 Commercial DO G zarpa RS de ei de bd ne 13 3 2 Aamin tanve DOMO pai ca dede Annie 13 33 Extended administrative profile 13 4 Start up of the a
13. a certain categories of beneficiaries are entitled only to credit on call costs For other categories of beneficiaries the following formulas are possible E Reduction on line rental and reduction on calls with different operators E Reduction on line rental and reduction on calls with the same operator E Reduction on calls only e Activation date The activation date is the date on which The activation date the contract of the customer is activated with the operator may be no later than In the case of a pre paid card this is the date on which the 6 months after the card is sold In the case of existing customers of the request date Operator activation date is the date of request for the social telephone tariff e File number operator This is the file number of the beneficiary with the operator This field is optional e Invoice date The invoice date is the day on which the operator dispatches the invoice to the customer It does not refer to a particular date but to a certain day of the month te a figure between 1 and 31 in general the last day of the month For pre paid cards it is the day on which the reduction is granted o Cancel the request by clicking on the button Cancel request When you do this the file will be immediately suspended For more information on the possible status of a file see the Glossary 31 BUCOM STTS User s manual Consult file 7 Consult file In order to search a fi
14. al Transfer Transfer STT Beneficiary Mame STEVENS First name Eirth date SEX Address KONINGINSTRAAT 44 Postal code 1000 Community BRUSSEL Telephone Mobile phone beneficiary Confirm transter Hefine search Update Figure 16 Update personal data 6 3 2 The personal data are incorrect If the personal data are not fully in line with the data of the applicant you must refine your search action by for example entering the address data Transfer STT Beneticiary Name STEVENS First name Birth date SEx Address KONINGINSTRAAT 44 Community BRUSSEL Telephone Mobile phone beneficiary Confirm transter Refine search Update Figure 17 Refining search 28 BUCOM STTS User s manual 29 Transfer If identification is not achieved the applicant must contact the BIPT 6 4 Transfer is not possible The transfer of a file is not possible if o the status of the file of the beneficiary with operator A does not permit a transfer o the file of the beneficiary has already been transferred in the preceding month BUCOM STTS User s manual Transfer 6 5 Completing a transfer After the confirmation of the transfer or an update of the personal data the file screen of the beneficiary appears General STT file view Waiting for transfer Beneticiary Mame STEVENS Birth date 25 07 1975 SEX Address KONINGINSTRAAT 44 Postal
15. at this action will not be carried out 13 7 1 If the file already exists After the system functions again search for the file via Search file For more information on this see point 7 Consult file If you cannot find the file try to enter the data of the applicant via New request If the applicant already has an STTS file the system will give a message You then have the possibility of opening the existing file 13 7 2 If no file exists If the applicant does not yet have a file enter the data of the applicant in the normal manner 13 8 Contact data BI PT BI PT Astrotoren Sterrenkundelaan 14 bus 21 1210 Brussels Belgium Tel NL 32 2 226 89 41 FR 32 2 226 89 51 Fax 32 2 226 88 40 E mail stts bipt be www bipt be 46 BUCOM
16. e contract of the customer is activated with the operator Check whether according to the National Register a family member of the applicant already has a social telephone tariff If this is the case the request will be denied The BIPT will send a notification concerning this to the applicant BUCOM STTS User s manual Introduction o Verify the entitlement of the applicant to a social telephone tariff There are two possibilities e the entitlement can immediately be determined automatically In this case a file is made immediately This must be activated by the operator by filling in for example the type of formula for the social telephone tariff and the activation date In this case no contact is necessary between the customer and the BIPT e the entitlement cannot immediately be determined automatically The BIPT then contacts the applicant to obtain additional information in order to verify the entitlement As soon as the file is in order at the BIPT the operator will be notified via a task that he can activate this social telephone tariff 1 2 The role of the STTS application The STTS application is used in the following cases O The customer requests a social telephone tariff from an operator The customer sends the missing documents to the BIPT The operator activates the STT The customer requests a transfer of the STT to operator B The customer requests a change of the STTS file The ope
17. ect file search screen For more information on searching files see point 7 Consult file gt Cancel action Figure 23 Suppression It is not possible to terminate all files For more information see point 2 4 36 BUCOM STTS User s manual Suppression The file sought is shown Suppression of the right to a STT Actif Beneficiary Mame First name Birth date SEX Address Postal code Community Language Telephone Mobile phone beneficiary Suppression End date STT right End date reduction File File number STT File number operator Installation cost For a new line Formula Start date STT right End date STT right Request date Activation date Invoice day Start date reduction End date reduction subscription End date reduction communication Operator 37 MORESU 05 12 1945 KONINGSTRAAT 77 1000 BRUSSEL 0126 Dome ome ES 4 00 Reduction an communication and reduction on subscription with diff rent operators 19 04 2006 21 04 2006 25 04 2006 30 04 2006 Save Cancel Figure 24 Suppression of a file BUCOM STTS User s manual 38 Suppression For terminating an entitlement fill in termination date of the entitlement For terminating a reduction fill in termination date of the reduction Confirm and close by clicking on Save BUCOM STTS User
18. elephone tariff O O 00 O Consult and implement tasks o Cancel action BUCOM STTS User s manual The application 4 Start up of the application logging in 4 1 Procedure In order to gain access to the application go to the following website https stts bipt be The login page appears Language French Dutch English The application STTS allows the operators to verify online whether person has right to a Social Telephone Tarif Username Password Clear Figure 3 Login page You enter your username and password and confirm with Log In 14 BUCOM STTS User s manual The application 4 2 Welcome After logging in you find yourself on the welcome screen User John Smith Language French Dutch BIPT STTS IBPT Log out The application STTS allow to verify online whether a person has right to a Social Telephone Tarif gt New Request Select the wished action from the menu on the left gt Consult file gt Update file Granted tasks gt Suppression z All tasks gt Tasks e Introduce missing data gt Cancel action e File suppresion e End of the reduction Smals Mym Figure 4 Welcome page 15 BUCOM STTS User s manual The application 4 3 Language selection The application is always opened in the language set via the user management If you wish to have the application opened in a different language you must contact the manager of the user
19. equest Here you have three possibilities You can O Confirm the request to activate the file even though you do not have the missing data To do this click on Confirm request A task will be created to enter the missing data later on Activate the file immediately by entering the missing date and clicking on Confirm request The following data will be requested Fixed mobile phone number of the beneficiary the number to which the social tariff applies The number must be entered without spaces between the digits OHHHHHHHHH Installation costs the costs in euro linked to the installation of the line This field must be explicitly filled in This means that if there are no installation costs 0 must be filled in Formula certain categories of beneficiaries are entitled only to a credit on the call costs For other categories of beneficiaries the following formulas are possible E Reduction on line rental and reduction on calls with different operators E Reduction on line rental and reduction on calls with the same operator E Reduction on calls only Activation date The activation date is the date on which the customer s contract is activated with the operator In the case of a pre paid card this is the date on which the card is sold In the case of existing customers of the operator activation date is the date of request for the social telephone tariff File number operator This is the f
20. file possible actions The following table shows what actions you can undertake concerning the status of a file EMM AR E UA a Closed Awaiting documents for activation BUCOM STTS User s manual Awaiting Awaiting change Awaiting verification of more than one STT Awaiting verification of documents Awaiting verification of more than one STT amp documents If the operator wishes to change the invoice date of an active file this must not have any consequences for the reductions granted to the change reported customer This must be immediately by the operator to the STTS system 10 Glossary activation Awaiting For vou 2 5 Starting date of entitlement to a social telephone tariff The starting date of STT is the registration date in the database of the STTS system of the start of the customers effective entitlement This field is automatically allotted by the system after gt the entitlement is immediately determined automatically or gt the entitlement is granted by a BIPT manager on the basis of the additional information sent by the potential beneficiary to the BIPT 2 6 Termination date of entitlement to a social telephone tariff The termination date of STT cancellation of the entitlement to STT termination of the entitlement to an STT customer no longer complies with the conditions for obtaining an STT This date is determined by the customer stating
21. h BUCOM STTS User s manual Update file 8 Update file The following table shows the elements you need to modify in order to implement if you wish to make a certain change in a file Elements to be modified Desired change Installation Tyne formula Date of costs yP modification New installation costs different to earlier X MN X on man ane ateo S ge ion rame xf In addition the following data can be modified It is not possible to modify all files Nor can data be constantly e The language in which the beneficiary wishes to communicate under the contact name with the modified ed e the fixed mobile phone number of the For more information beneficiary see point 2 4 e the invoice date e the file number of the beneficiary with the operator In order to modify the file of a beneficiary first click in the menu on the left links on Update file You must then search for the correct file via the search screen For more information on searching files see point 7 Consult file The file you are looking for is now shown and you can update it 34 BUCOM STTS User s manual Update file Change formula of STT file Actif Beneficiary Mame MOREAU First name YVETTE Birth date 05 12 1945 SEX Female Address KOMINGSTRAAT 7 Postal code 1000 Community BRUSSEL Language Dutch Telephone Mobile phone beneficiary hi J 9 Change formula Installation cost f
22. ile number of the beneficiary with the operator This field is optional Invoice date The invoice date is the day on which the operator dispatches the invoice to the customer It does not refer to a particular date but to a certain day of the month 1 e a figure between 1 and 31 in general the last day of the month For pre paid cards it is the day on which the reduction is granted Cancel the request by clicking on the button Cancel request When you do this the file will be immediately suspended For more information on the possible status of a file see the Glossary BUCOM STTS User s manual Request 5 3 It is not clear whether the applicant is entitled If it cannot be immediately determined whether a person is entitled to a social telephone tariff a file is made automatically In order to continue the request process you must confirm the request however Missing documents The STTS application can not immediately determine whether Mr EEEE has right to a Social Telephone Tarif The GIPT wil send a list of documents to Mr that need to be Filled in by the implied person These documents need to be send back to the BIPT in order to open the a to a Social Telephone Tarif Confirm request Cancel request Figure 10 In the case of missing information e You confirm the request by clicking on Confirm request The BIPT will then contact the applicant and request additional information 21 BUC
23. in euro 4 00 0 Formula amp Reduction on communication and reduction on subscription with different operators Reduction on communication and reduction on subscription with the same operator Only communication reduction Modification date 25 04 2006 DOM ey Invoice day bo 9 STT File number STT File number operator AA Start date STT right 19 04 2006 End date STT right Request date 21 04 2006 Start date reduction 30 09 2006 End date reduction subscription End date reduction communication SAVE Figure 22 Updating a file After modifying the data close with Save 35 BUCOM STTS User s manual Suppression 9 Suppression A termination can refer to a reduction or to an entitlement o In the case of a termination of a reduction only the reduction granted to the beneficiary is terminated with the operator and NOT the entitlement to a social telephone tariff This means that the beneficiary can reactivate the file easily with the same Srl operator or with a different one Welcome gt New Request o In the case of a termination of an entitlement the gt Update File entitlement to a social telephone tariff is terminated The reactivation of the file can take place only after the verification process has been completed Tasks In order to terminate an entitlement click in the menu on the left on Termination Then search for the corr
24. ion date has not yet been filled in or not yet been reached The transfer of the STTS file of operator A to operator B is OK The activation date with operator B has not yet been filled in or has not yet been reached The reduction and or the entitlement to an STT will probably be terminated The file has been changed The activation date has not yet been reached BUCOM STTS User s manual Awaiting verification more than one STT Awaiting verification documents User John Smith Log out gt New Request gt Consult File gt Update file gt Suppression gt Tasks gt Cancel action Glossary During the biannual verification it has been determined according to the National Register that more than one member of the same family has an STT As a consequence of the biannual verification additional information is needed in order to maintain the entitlement to an STT 2 3 User manual For more information about the web application please follow the link User Manual This link can be found on every page of the application Language French Dutch User Manual Welcome The application STTS allows the operators to verify online whether a person has right to a Social Telephone Tarif Select the wished action From the menu on the left Granted tasks All tasks e Introduce missing data e File suppresion e End of the reduction Figure 2 User Manual 2 4 Status of a
25. l Tasks 10 1 Procedure To access the tasks list click in the menu on the left on Tasks gt Welcome gt New Request Consult File gt Update File gt Suppression Ne gt Cancel action Figure 25 Tasks Granted tasks All tasks e Introduce missing data File suppresion e End of the reduction Figure 26 Granted tasks Menu You can either show all tasks or only a certain type of task To open the file click on the STTS file number You can carry out the required action Granted tasks 13 04 2006 Complete the STT request 13 04 2006 Complete the STT request Figure 27 Granted tasks Results 40 BUCOM STTS User s manual Tasks General STT file view Waiting for activation Beneficiary Mame STEVENS First name Birth date 2510711973 SEX Address KONINGINSTRAAT 44 Postal code 1000 Community BRUSSEL Language German Telephone Mobile phone beneficiary 0 File File nomber operator Installation cost in euro 2 Formula Reduction on communication and reduction on subscription with different operators Reduction on communication and reduction on subscription with the same operator C Only communication reduction Start date STT right 19 04 2006 End date STT right Request date 25 04 2006 Activation date i i OD MM EE Invoice day Start date reduction End date reduction subscription End da
26. le click on Consult file in the menu on the left You can search a file on the basis of gt Welcome o the STTS file number o the file number with the operator o the fixed mobile phone number of the beneficiary gt Mew Request gt Update file After entering the search criterion click on Search gt Suppression gt Tasks gt Cancel action Figure 19 Consult file Search a file Filenumber operator Filenumber STTS Telephone Mobile phone beneficiary Search Figure 20 Searching by file number 32 BUCOM STTS User s manual General STT file view The file screen is shown Consult file Waiting for activation 33 Beneficiary Mame First name Birth date Sex Address Postal code Community Language Telephone Mobile phone beneficiary File File number STT File number operator Installation cost for a new lime Formula Start date STT right End date STT right Request date Activation date Invoice day Start date reduction End date reduction subscription End date reduction communication Operator History of the events in the current request MEUNIER MARTHA 05 06 1945 25 04 2006 25 04 2006 212 2504 2006 STT request details set 208 25 04 2006 Request STT History of the requests Tasks Yer Yes 207 25 04 2006 Request STT Figure 21 Results of the searc
27. ntitled to a social telephone tariff 5 2 The applicant has immediate entitlement If the applicant is entitled to a social telephone tariff the file screen is Shown After that in addition to the data entered the address of the person will be shown Also shown is the file number of the beneficiary in the STTS database STTS DB the status of the file the starting date of the STT entitlement and the request date BUCOM STTS User s manual Request General STT file view Waiting for activation Beneficiary Marne STEVENS First name Birth date SEX Address KONINGINSTRAAT 44 Postal code 1000 Community BRUSSEL Language Telephone Mobile phone beneficiary File File number STT File number operator Installation cost in euro Formula Reduction on communication and reduction on subscription with different operators Reduction on communication and reduction on subscription with the same operator C Only communication reduction Start date STT right 2104 2006 End date STT right Request date 27 04 2006 Activation date i DOM Invoice day Start date reduction End date reduction subscription End date reduction communication Operator Confirm request Cancel request Figure 9 Overview of a file 19 BUCOM STTS User s manual The activation date may not be later than 6 months after the request date 20 R
28. pplication logging in 14 4 1 VO GO CI IGS aaa 14 4 2 WEICON C an ae ren a sig Ol peta a aa 15 4 3 languages Neira naaa dci 16 4 4 Men ssl a al N Die eae ace 16 A a a a A a aa nb du delta 17 5 1 Verify entitlement of a potential beneficiary o ocococccccccncnnnnnononoronororonononanannnnononos 17 5 2 The applicant has immediate entitlement 18 5 3 It is not clear whether the applicant is entitled 21 5 4 The applicant already has en STTS file 24 5 4 1 The file already exists with the current operator 24 5 4 2 The file already exists with a different operator 24 5 4 2 1 PAE MEIS aca 24 5 4 2 2 TE TNE AS MAVE lt a A ANA 24 5 5 A family member already benefits from a social telephone tariff aneren 25 5 6 Identification of the applicant is NOt possible 25 0 PRANSICP OF ES irse ed 26 6 1 PrO COOU Che she O 26 6 2 Correct personal AAA en Nr ae en Li aie ene 27 6 3 The personal data are not correct 27 6 3 1 The personal data are out of date 27 6 3 2 The personal data are incorrect 28 6 4 Transiter ISMOU DOSSIDIC wyatt e SN id 29 6 5 Completing tania ara neat 30 De SECM SUMING Alarte oct read 32 o LOC SE A ado 34 9 SUD Man 36 2 BUCOM STTS User s manual 10 o PTE ET PO sande aaa at 39 10 1 PROCS OUT Cia itcte piste Henne AR atest Min td doi 40 11 Cancellation Or TMG ASE SCHON ss rnb no nn 42 12 CSN TR E O CO a nan tn One tien ti 44 13 NN 45 13 1 Username amp paas Wordiin ea a a 45 13 2 ADPIC
29. rator changes the STTS file The operator terminates the STTS file In addition every two years the system verifies the entitlement of the beneficiary to a social telephone tariff BUCOM STTS User s manual Current reduction Status Active Closed Suspended Awaiting documents for activation Awaiting activation Awaiting transfer Awaiting termination Yes Awaiting modification processed overnight Glossary 2 Glossary 2 1 STTS file number The STTS file number is a unique number allotted to the file of the potential beneficiary in the STTS database STTS DB A file is linked to a person not to an operator In the case of a transfer the beneficiary continues therefore to have the same STTS file number 2 2 Status of a file Depending on the situation of a file a certain status is granted to this file Description The entitlement to a social telephone tariff is OK The activation date has been reached The person no longer has any right to a social telephone tariff The reduction is no longer granted to the beneficiary The beneficiary is still entitled to a social telephone tariff The beneficiary can reactivate the STTS file via an operator of his choice Additional information is necessary in order to verify whether the potential beneficiary is entitled to a social telephone tariff This information must be sent to the BIPT The entitlement to STT is OK The activat
30. s within your company You yourself can also change the language in the application by selecting the language of your choice in the top right User John Smith Language French Dutch BIPT STTS Log out Welcome The application STTS allow to verify online whether a person has right to a Social Telephone Tarif gt New Request Select the wished action from the menu on the left gt Consult file gt Update file Granted tasks gt Suppression FF All tasks gt Tasks e Introduce missing data gt Cancel action e File suppresion End of the reduction Figure 5 Choice of language 4 4 Menu In the menu on the left you can select the action you desire gt Welcome Depending on your user profile you will find the following functionalities here gt Mew Request Consult File o New request transfer o Consult file gt Update File o Update file o Suppression gt Suppression o Tasks O Cancel action gt Tasks gt Cancel action Figure 6 Menu 16 BUCOM STTS User s manual Request 5 Request 5 1 Verify entitlement of a potential beneficiary For a new request click on New request in the menu on the left Transfer gt Welcome gt Consult File Beneficiary Name gt Update File First name gt Suppression Birth date ommy E gt Tasks Language y gt Cancel action Sex Unknown gt Street Number Box
31. se STTS DB There are two possibilities o The file already exists with the current operator o The file already exists with a different operator 5 4 1 The file already exists with the current operator The system reports that the applicant already has an STTS file 5 4 2 The file already exists with a different operator If the applicant already has an STTS file with a different operator the status of the file determines whether or not it can be transferred For more information on the possible status of a file see the Glossary 5 4 2 1 The file is active You will be asked to confirm that the file should in fact be transferred transfer from A to B This means that the STTS file is transferred to operator B For more information on the transfer of a file see point 6 Transfer of a file Ji 5 4 2 2 The file is inactive A request transfer is not possible if the applicant already has a file with a different operator with a status that does not permit the request transfer BUCOM STTS User s manual Request 5 5 A family member already benefits from a social telephone tariff Only one family member per family based on the official data in the National Register is entitled to a social telephone tariff Any additional request is denied Request denied AE can not obtain Social Telephone Tarif because LS js Family member with Social Telephone Tarif On one Social Telephone Tarif per Family as known by
32. t Consult File Beneficiary Name stevens First name john Birth date 25 j 07 haa ommen E ce Language Dutch gt Cancel action ae Male y Street gt Update File gt Suppression Number Box Postal code Community Telephone Mobile phone beneficiary File number operator require fete Verify right Figure 14 Transfer of a file You will obtain a confirmation screen with the personal data of the applicant 26 BUCOM STTS User s manual Transfer 6 2 Correct personal data Check with the customer whether all the data are correct Then confirm the transfer by clicking on Confirm transfer Transfer STT Beneficiary Mame Birth date 25 07 1973 SEX Address KONINGINSTRAAT 44 Community BRUSSEL Language German Telephone Mobile phone beneficiary Confirm transter Fefine search Update Figure 15 Confirmation of the transfer 6 3 The personal data are not correct If the personal data are not correct there are two possible situations o the personal data are out of date o the personal data are totally incorrect 6 3 1 The personal data are out of date It is possible that the personal data in the STTS database STTS DB are out of date compared to the data in the National Register Click on Update data in order to align the data in the STTS DB to that in the National Register 27 BUCOM STTS User s manu
33. te reduction communication Operator Save Cancel I Figure 28 Carrying out a task Confirm via Save After completing the task you return to the overview screen of the tasks Completed tasks are automatically removed from the task list 41 BUCOM STTS User s manual gt Welcome gt Mew Request gt Consult File gt Update File gt Suppression gt Tasks A Figure 29 Cancel action Not all actions can be cancelled For more information see point 2 4 42 Cancel 11Cancellation of the last action To cancel the last action you have carried out click in the menu on the left on Cancel action After that you must search for the correct file via the search screen For more information on searching files see point 7 Consult file The sought file is shown BUCOM STTS User s manual Cancel Cancel action Waiting for transfer Beneticiary Name MATISSEN First name Birth date 01 02 1934 SEX Address ERGEMSSTRAAT 115 Postal code 9100 Community ERGENS Language Dutch Telephone Mobile phone beneficiary File File number STT File number operator Installation cost for a new line Formula Attention Credit on communication costs Start date STT right 25 04 2006 End date STT right AA Request date 27 04 2006 Activation date Invoice day Start date reduction End date reduction subscription End
34. that he is no longer entitled to an STT or if during the biannual verification it becomes evident that the customer is no longer entitled to an STT 2 6 1 How is the termination date of the entitlement to a social telephone tariff determined Article 22 1 1 7 stipulates that the benefit of the social telephone tariff is withdrawn from the first due date of the line rental following the date on which the customer no longer complies with the set conditions The first due date of the line BUCOM STTS User s manual 11 Glossary rental must be interpreted here as the next invoice date the date on which the next invoice is issued The customer still recetves a reduction for the month in which the termination of entitlement occurs 2 7 Request date The request date is the date on which a request for transfer of an STT is registered in the system This field is granted automatically by the system and makes it possible to see when this event took place see history of a file 2 8 Activation date The activation date is the date on which the customer s contract is activated with the operator For a pre paid card this is the date on which the card is sold For existing customers of the operator the activation date is the request date 2 9 Date of modification This is the date on which the modification is implemented For example in the case of a change in installation costs this is the date on which the change
35. y the potential beneficiary of a social tariff granted via his current operator or a new operator BUCOM STTS User s manual Introduction The process of a request by a potential beneficiary to an operator for obtaining a social telephone tariff successful scenario in which the entitlement is immediately granted automatically Registration data potential beneficiary Identification STT Request Retrieving household composition Determining the social status of the complete household Verification STT within the household Verification entitlement STT applicant Register STT STT Request OK E A AR registered Figure 1 Process of granting a social telephone tariff In the case of a new request the STTS application will o Automatically identify the applicant via the National Register of natural persons A STTS file is linked to the beneficiary not to an operator o Check whether applicant already has a social telephone tariff either with the current operator or with a different The STTS file number is a operator unique number within the STTS database that is allocated by the system It If the applicant already has a social telephone tariff with another operator the user will be informed of this The user then has the option of transferring the STTS file from the previous operator to the present one from A to B is linked to a single beneficiary The activation date is the date upon which th
36. ype of formula A beneficiary could be entitled to a reduction on the line rental and or on calls If a beneficiary is entitled to both reductions he can have these with the same operator or with two different operators The following table gives an overview of the possible combinations Reduction on line rental Reduction on calls Operator A Operator B Operator A Operator B Reduction on calls only i Reduction on line rental and same operator Reduction on line rental and reduction on calls with various operators ox reduction on calls with the lo ESS O x 12 BUCOM STTS User s manual 13 User profiles 3 User profiles Not all users need to be able to carry out the same tasks Therefore your account manager can allocate three different user profiles A user can have only one profile at a time 3 1 Commercial profile The commercial profile grants access to following functionalities o New request transfer o Consult file o Update file 3 2 Administrative profile The administrative profile gives access to following functionalities New request transfer Consult file Update file Suppression of a reduction and of the social telephone tariff O O O o Cancel action 3 3 Extended administrative profile The extended administrative profile grants access to the following functionalities New request transfer Consult file Update file Suppression of a reduction and of the social t
Download Pdf Manuals
Related Search