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User's Guide

1. Dell B3460dn Laser Printer User s Guide June 2012 www dell com support dell com Trademarks Information in this document is subject to change without notice 2012 Dell Inc All rights reserved Reproduction of this material in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron Dell Precision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp and Dell OpenManage are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks of Intel Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own Contents 2 Contents SAL OLY INTORMACION sacssdece ces ccevesevasecsccscnsandeesacuceds seve susceeunsvoponsesnseuserasesssecessesncO Learning about the printer sessessessessessoessssoecoessesoesssssessosssssossescoessessessse Finding information about the printer sssssesesesessceserrsrrsressrrssesserseessrrssrrserererereseesseossrssrererrseeserererreeene 8 Selecting a location for the Printe esisiini ioien een naaie e E na Eaa EREE E 9 Prr Ctl U ON e T E TEE A E a 10 Donee Or Tr e On OD aE r enn nee eee re ee 11 Understanding the colors o
2. Notes e Help is automatically installed with the printer software The printer software is located in the printer program folder or on the desktop depending on your operating system Dell Support Web site http support dell com Support telephone numbers and hours of operation for your country or region can be found on the Support Web site Have the following information ready when you contact support so that they may serve you faster service tag e express service Code Note The service tag and express service code appear on labels located on your printer Learning about the printer What are you looking for Find it here Software and Drivers Certified drivers for my printer and Software and Documentation CD installers for Dell printer software Readme files Last minute technical changes or advanced technical reference materials for experienced users or technicians Supplies and accessories for my printer Dell Printer Supplies Web site http dell com supplies Replacement cartridges You can purchase printer supplies online by telephone or in select retail stores Safety information for preparing to operate my printer Product Information Guide Regulatory information LEASE READ TIS DOCUMENT CAREFULLY N CONTAINS VERY MPORTANT WPOAMANON ABOUT YOUR RIGHTS AND CAUGANIONS AS WELL AS UMITATIONS AND EXCLUSIONS THESE TERMS REQUIRE THE USE OF ARBITRATION VO RESOLE OFSPUTES ON AN INDEVIOUAL B
3. Specify the default number of copies for each print job Note 1 is the factory default setting Specify whether to insert blank pages in a print job Note Do Not Print is the factory default setting Stack the pages of a print job in sequence when printing multiple copies Note 1 2 3 1 2 3 is the factory default setting Specify whether to insert blank separator sheets Notes e Off is the factory default setting e Between Copies inserts a blank sheet between each copy of a print job if Collate is set to 1 1 1 2 2 2 If Collate is set to 1 2 3 1 2 3 then a blank page is inserted between each set of printed pages such as after all page 2 s and after all page 3 s Between Jobs inserts a blank sheet between print jobs Between Pages inserts a blank sheet between each page of a print job This setting is useful when printing transparencies or when inserting blank pages in a document Specify the paper source for separator sheets Note Tray 1 standard tray is the factory default setting Understanding the printer menus Paper Saver Off 2 Up 3 Up 4 Up 6 Up 9 Up 12 Up 16 Up Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Paper Saver Orientation Auto Landscape Portrait Paper Saver Border None Solid Quality menu Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Off Fonts Horizontally Vertically Both d
4. F e Avoid getting fingerprints on the transparencies to prevent print quality problems e Before loading transparencies flex fan and straighten the stack to prevent sheets from sticking together Paper and specialty media guide 43 Supported paper sizes types and weights Supported paper sizes Note For an unlisted paper size select the closest arger listed size For information on card stock and labels see the Card Stock amp Label Guide Paper size Duplex mode A4 A5 A6 210 x 297 mm 8 3 x 11 7 in v Optional 550 sheet tray Multipurpose feeder v Standard tray Sa 148 x 210 mm 5 8 x 8 3 in 105 x 148 mm 4 1 x 5 8 in JIS B5 182 x 257 mm 7 2 x 10 1 in Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Executive 184 x 267 mm 7 3 x 10 5 in Oficio Mexico 216 x 340 mm 8 5 x 13 4 in Folio 216 x 330 mm 8 5 x 13 in Statement 140 x 216 mm 5 5 x 8 5 in Universal 76 2 xX 127 mm 3 x 5 in up to 216 x 356 mm 8 5 x 14 in 7 3 4 Envelope Monarch 98 x 191 mm 3 9 x 7 5 in 9 Envelope V 98 x 225 mm 3 9 x 8 9 in 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application ee oe o o 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm 4 1x5 8 in Universal is supported only in the optional 550 sheet t
5. Have bent corners Have rough cockle or laid finishes Adjust the width guides to fit the width of the envelopes Note A combination of high humidity over 60 and high printing temperature may wrinkle or seal envelopes Tips on using labels Print samples on the labels being considered for use before buying large quantities Note Use only paper label sheets Vinyl pharmacy and two sided labels are not supported Paper and specialty media guide 42 When printing on labels e Use labels designed specifically for laser printers Check with the manufacturer or vendor to verify that The labels can withstand temperatures up to 240 C 464 F without sealing excessive curling wrinkling or releasing hazardous emissions Label adhesives face sheet printable stock and topcoats can withstand up to 25 psi 172 kPa pressure without delaminating oozing around the edges or releasing hazardous fumes e Do not use labels with slick backing material e Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Partial sheets also contaminate the printer and the cartridge with adhesive and could void the printer and toner cartridge warranties Do not use labels with exposed adhesive e Do not print within 1 mm 0 04 inch of the edge of the label of the perforations or between die cuts of the label e Make sure the adhesive backing does not reach to the edge of the she
6. and creasing may significantly affect the print quality and cause jams or other paper handling problems Check with the manufacturer or vendor to ensure that the card stock can withstand temperatures up to 240 C 464 F without releasing hazardous emissions Do not use preprinted card stock manufactured with chemicals that may contaminate the printer Preprinting introduces semi liquid and volatile components into the printer Use grain short card stock when possible Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities Use envelopes designed specifically for laser printers Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230 C 446 F without sealing wrinkling curling excessively or releasing hazardous emissions For best performance use envelopes made from 90 g m 24 Ib bond paper or 25 cotton All cotton envelopes must not exceed 70 g m 20 lb bond weight Use only new envelopes from undamaged packages To optimize performance and minimize jams do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any way Have windows holes perforations cutouts or embossing Have metal clasps string ties or folding bars Have an interlocking design Have postage stamps attached Have any exposed adhesive when the flap is in the sealed or closed position
7. gt enter the PIN gt select the print job gt specify the number of copies gt Print e For other print jobs navigate to Held jobs gt select your user name gt select the print job gt specify the number of copies gt Print For Macintosh users 1 With a document open choose File gt Print If necessary click the disclosure triangle to see more options 2 From the print options or Copies amp Pages pop up menu choose Job Routing Printing 50 3 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN 4 Click OK or Print 5 From the printer control panel release the print job e For confidential print jobs navigate to Held jobs gt select your user name gt Confidential Jobs gt enter the PIN gt select the print job gt specify the number of copies gt Print e For other print jobs navigate to Held jobs gt select your user name gt select the print job gt specify the number of copies gt Print Printing information pages For more information on printing information pages see Printing a menu settings page on page 26 and Printing a network setup page on page 26 Printing a font sample list 1 From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Print Fonts 2 Press the up or down arrow button to select the font setting 3 Press OK N
8. 2 Backup DNS Server Address 3 Enable HTTPS View or change the current HTTPS setting Yes Note Yes is the factory default setting No IPv6 menu To access the menu navigate to any of the following e Network Ports gt Standard Network gt Standard Network Setup gt IPv6 e Network Ports gt Network x gt Network x Setup gt IPv6 Note This menu is available only in network printers or printers connected to print servers Enable Internet Protocol Version Six IPv6 in the printer IPv6 uses bigger numbers to create IP addresses Note On is the factory default setting Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router Note On is the factory default setting These settings can be changed only from the Embedded Web Server Understanding the printer menus Use Set Hostname View Address View Router Address Enable DHCPv6 66 Set the host name Note The host name is limited to 15 characters and accepts US ASCII alphanumeric characters and hyphen only View the current IPv6 addresses View the current router address Enable DHCPv 6 in the printer Note On is the factory default setting These settings can be changed only from the Embedded Web Server Wireless menu Note This menu is available only in printer models connected to a wireless network To access the menu navigate to any of the follo
9. Fax b Click c Click the IP tab d Type the printer IP address in the address field and then click Add e For AppleTalk printing Notes Make sure AppleTalk is activated on your printer This feature is supported only in Mac OS X version 10 5 a From the Apple menu navigate to System Preferences gt Print amp Fax b Click and then navigate to AppleTalk gt select your printer gt Add Preparing to set up the printer on a wireless network Notes e Make sure your wireless network adapter is installed in your printer and working properly e Make sure your access point wireless router is turned on and is working properly Additional printer setup 24 Make sure you have the following information before setting up the printer on a wireless network e SSID The SSID is also referred to as the network name e Wireless Mode or Network Mode The mode is either infrastructure or ad hoc e Channel for ad hoc networks The channel defaults to automatic for infrastructure networks Some ad hoc networks will also require the automatic setting Check with your system support person if you are not sure which channel to select e Security Method There are three basic options for Security Method WEP key If your network uses more than one WEP key then enter up to four in the provided spaces Select the key currently in use on the network by selecting the default WEP transmit key or WPA or WPA2 presh
10. HTML documents Note Print is the factory default setting Select the optimal paper size scaling and orientation Note On is the factory default setting It overrides scaling and orientation settings for some images Invert bitonal monochrome images Notes e Off is the factory default setting e This setting does not apply to GIF or JPEG images Scale the image to fit the selected paper size Notes e Best Fit is the factory default setting e When Auto Fit is set to On Scaling is automatically set to Best Fit Set the image orientation Note Portrait is the factory default setting The Help menu consists of a series of Help pages that are stored in the printer as PDFs They contain information about using the printer and performing printing tasks English French German and Spanish translations are stored in the printer Other translations are available on the Software and Documentation CD Use EEE o Print All Guides Print all the guides Print Quality Print information about solving print quality issues Understanding the printer menus 86 iis Printing Guide Print information about loading paper and other specialty media Media Guide Print a list of the paper sizes supported in trays and feeders Print Defects Guide Print information about resolving print defects Print information about resolving print defects OO Menu Map Saving money and the environment 87 Saving money
11. Statistics Network Setup Page Profiles List Print Fonts Print Directory Print Demo Asset Report Settings General Settings Flash Drive Menu Print Settings 52 Network Ports Active NIC Standard Network Standard USB Reports Network Card TCP IP IPv6 Wireless AppleTalk SMTP Setup Help Print All Guides Print Quality Printing Guide Media Guide Print Defects Guide Menu Map Information Guide Connection Guide Moving Guide 1 Depending on the printer setup this menu item appears as Network Setup Page or Network x Setup Page Depending on the printer setup this menu item appears as Standard Network or Network x Understanding the printer menus Paper menu Default Source menu Default Source Tray x MP Feeder Manual Paper Manual Envelope Paper Size Type menu Tray x Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Tray x Type Plain Paper Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x 53 Set a default paper source for all print jobs Notes e Tray 1 standard tray is the factory default setting e From the Paper menu set Configure MP to Cassette for MP Feeder to appear as a menu setting e ftwo trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is e
12. Web Server Administrator s Guide Maintaining the printer 93 Maintaining the printer Periodically certain tasks are required to maintain the optimum performance of your printer Warning Potential Damage Failure to replace parts and supplies when directed may cause damage to your printer or prevent the printer from performing optimally Cleaning the printer Cleaning the printer Note You may need to perform this task after every few months Warning Potential Damage Damage to the printer caused by improper handling is not covered by the printer warranty 1 Make sure that the printer is turned off and unplugged from the electrical outlet AN CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding 2 Remove paper from the standard bin and multipurpose feeder 3 Remove any dust lint and pieces of paper around the printer using a soft brush or vacuum 4 Dampen a clean lint free cloth with water and use it to wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed o
13. You can increase the width in 1 mm increments Set the portrait height Notes e If the height exceeds the maximum then the printer uses the maximum height allowed e 14 inches is the US factory default setting You can increase the height in 0 01 inch increments e 356 mm is the international factory default setting You can increase the height in 1 mm increments Specify the feed direction if the paper can be loaded in either direction Notes e Short Edge is the factory default setting e Long Edge appears only when the longest edge is shorter than the maximum width supported in the tray Print a report containing information about the paper loaded in trays installed memory total page count alarms timeouts printer control panel language TCP IP address status of supplies status of the network connection and other information Print a report containing printer statistics such as supply information and details about printed pages Understanding the printer menus 62 Network Setup Page Print a report containing information about the network printer settings such as the TCP IP address information Note This menu item appears only in network printers or in printers connected to print servers Profiles List Print a list of profiles stored in the printer Note This menu item appears only when LDSS is enabled Print Fonts Print a report of all the fonts available for the printer language currently set in PCL
14. and continue printing If you do not wish to accept these risks then remove the third party supply or part from your printer and then install a genuine Dell supply or part Note For the list of supported supplies see the Ordering supplies section of the User s Guide or visit http support dell com Troubleshooting 124 Not enough free space in flash memory for resources 52 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing e Delete fonts macros and other data stored in the flash memory From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt Print Settings gt OK gt Utilities Menu gt OK gt Format Flash gt OK gt Yes gt OK e Use a larger capacity flash memory card Note Downloaded fonts and macros that are not stored in the flash memory are deleted when the printer is turned off or restarted PPDS font error 50 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing e If the printer cannot find the requested font then navigate to gt Settings gt OK gt Settings gt Print Settings gt OK gt PPDS menu gt OK gt Best Fit gt OK gt On gt OK The printer finds a similar font and reformats the affected text e Cancel the current print job Reinstall missing or unresponsive cartridge 31 xy Try one or mor
15. and is working properly For more information see the instruction sheet that came with the wireless network adapter Additional printer setup 25 Using the Push Button Configuration PBC method 1 From the printer control panel navigate to gt Settings gt OK gt Network Ports gt OK gt Network x gt OK gt Network x Setup gt OK gt Wireless gt OK gt Wi Fi Protected Setup gt OK gt Start Push Button Method gt OK 2 Follow the instructions on the printer display Using the Personal Identification Number PIN method 1 From the printer control panel navigate to gt Settings gt OK gt Network Ports gt OK gt Network x gt Wireless gt OK gt Wi Fi Protected Setup gt OK gt Start PIN Method gt OK 2 Copy the eight digit WPS PIN 3 Open a Web browser and then type the IP address of your access point in the address bar Notes e The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 4 Access the WPS settings 5 Enter the eight digit PIN and then save the setting Connecting the printer to a wireless network using the Embedded Web Server Before you begin make sure that e Your printer is connected temporarily to an Ethernet network e A wireless network adapter is installed in your printer and working properly For more information see the instru
16. and the environment Saving paper and toner Studies show that as much as 80 of the carbon footprint of a printer is related to paper usage You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper For information on how you can quickly save paper and energy using one printer setting see Using Eco Mode Using recycled paper As an environmentally conscious company we support the use of recycled office paper produced specifically for use in laser printers For more information on recycled papers that work well with your printer see Using recycled paper and other office papers on page 40 Conserving supplies Use both sides of the paper If your printer model supports duplex printing then you can control whether print appears on one or two sides of the paper by selecting 2 sided printing from the Print dialog Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple page document onto one side of a single sheet of paper by selecting a setting from the Multipage printing N Up section of the Print dialog screen Check your first draft for accuracy Before printing or making multiple copies of a document e Use the preview feature which you can select from the Print dialog to see how the document will look like before you
17. current job Load Manual Feeder with paper type paper size orientation Try one or more of the following e Load the feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Maintenance kit low 80 xy You may need to order a maintenance kit Contact technical support or your Dell printer dealer and then report the message If necessary press OK on the printer control panel to clear the message and continue printing Maintenance kit nearly low 80 xy For more information contact technical support or your Dell printer dealer and then report the message If necessary press OK on the printer control panel to clear the message and continue printing Maintenance kit very low x estimated pages remain 80 xy You may need to replace the maintenance kit very soon For more information contact technical support or your Dell printer dealer Troubleshooting 123 If necessary press OK on the printer control panel to clear the message and continue printing Memory full 38 Try one or more of the following e From the printer control panel press OK to clear the message Decrease the resolution setting e Install additional printer memory Network x
18. default setting Specify the relative weight of the envelope loaded Note Normal is the factory default setting Specify the relative weight of the rough envelope loaded Note Normal is the factory default setting Specify the relative weight of the letterhead loaded Note Normal is the factory default setting Specify the relative weight of the preprinted paper loaded Note Normal is the factory default setting Understanding the printer menus 59 Colored Weight Specify the relative weight of the colored paper loaded Light Note Normal is the factory default setting Normal Heavy Light Weight Specify that the weight of the paper loaded is light Light Heavy Weight Specify that the weight of the paper loaded is heavy Heavy Cotton Rough Weight Specify the relative weight of the cotton or rough paper loaded Light Note Heavy is the factory default setting Normal Heavy Custom x Weight Specify the relative weight of the custom paper loaded Light Normal Notes Heavy e Normal is the factory default setting e The options appear only when the custom type is supported Paper Loading menu Recycled Loading Determine and set two sided printing for all print jobs that specify Duplex Recycled as the paper type Off Bond Loading Determine and set two sided printing for all print jobs that specify Duplex Bond as the paper type Off Letterhead Loading Determine and set two sided printing for all
19. fill pattern b Resend the print job Do vertical voids appear on prints Step 2 a From the printer control panel set the paper type and weight in the Paper menu to match the paper loaded in the tray b Resend the print job Do vertical voids appear on prints Step 3 Check if you are using a recommended type of paper a Load the indicated tray or feeder with a recommended type of paper b Resend the print job Do vertical voids appear on prints Step 4 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do vertical voids appear on prints a to step 2 Go to step 3 Go to step 4 Contact technical support Note The laser scanning unit may be defective 154 a problem is solved The problem is solved The problem is solved The problem is solved Troubleshooting 155 Toner specks appear on prints Action Replace the imaging unit and then resend the print job Contact technical The problem is solved support Do toner specks appear on prints Toner fog or background shading appears on prints Yes No Go to step 2 The problem is solved Reinstall t
20. host name is limited to 15 characters and accepts US ASCII alphanumeric characters and hyphen only IP Address View or change the current TCP IP address Note Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP View or change the current TCP IP netmask Gateway View or change the current TCP IP gateway Enable DHCP Specify the DHCP address and parameter assignment Note On is the factory default setting Understanding the printer menus 65 Enable AutolP Specify the Zero Configuration Networking setting Yes Note Yes is the factory default setting No Enable FTP TFTP Enable the built in FTP server which lets you send files to the printer using File Transfer Yes Protocol No Note Yes is the factory default setting Enable HTTP Server Enable the built in Web server Embedded Web Server When enabled the printer Yes can be monitored and managed remotely using a Web browser No Note Yes is the factory default setting WINS Server Address View or change the current WINS server address Enable DDNS View or change the current DDNS setting Yes Note Yes is the factory default setting No Enable mDNS View or change the current mDNS setting Yes Note Yes is the factory default setting No Backup DNS Server Address View or change the backup DNS server addresses Backup DNS Server Address
21. is designed tested and approved to meet strict global safety standards with the use of specific manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of other replacement parts CAUTION POTENTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion or stress Do not pinch the power cord between objects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspecting it Refer service or repairs other than those described in the user documentation to a service representative AN CAUTION SHOCK HAZARD To avoid the risk of electrical shock when cleaning the exterior of the printer unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding Safety information CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed CAUTION SHOCK HAZARD Do not set up this product or make any electrical or cabling connections such as the fax feature power cord or telephone during a lightning storm SAVE THESE INSTRUCTIONS Learning about the printer Learning about the printer Finding information a
22. menu to match the paper loaded in the tray match the paper loaded in the tray Is the tray set to the type texture and weight of the paper loaded Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too light Step 4 From the printer Go to step 5 Make sure that the paper has no texture or rough finishes control panel change the texture settings in the Paper Texture menu to match the paper you are printing Step 5 Go to step 6 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too light Are you printing on textured or rough paper Troubleshooting Yes Step 6 Go to step 7 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print job Is the print still too light Step 7 Contact technical Replace the imaging unit and then resend the print job support Is the print still
23. more information see Printing a menu settings page on page 26 If you want a more comprehensive method of restoring the printer factory default settings then perform the Wipe All Settings option For more information see Erasing non volatile memory on page 92 Warning Potential Damage Restoring factory defaults returns most printer settings to the original factory default settings Exceptions include the display language custom sizes and messages and network port menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory or in the printer hard disk are not affected From the printer control panel navigate to gt Settings ROK gt Settings gt OK gt General Settings gt OK gt Factory Defaults gt OK gt Restore Now gt OK Clearing jams 105 Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams If jams do occur then follow the steps outlined in this chapter Note Jam recovery is set to Auto by default The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks Avoiding jams Load paper properly e Make sure paper lies flat in the tray Correct loading of paper Incorrect loading of paper Do not remove a tray while the printer is printing e Do not load a tray while the printer is printing Load it before printing or wait for a prompt to load it e Do not l
24. of the following e Specify the paper size from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Contact technical support Troubleshooting 143 Paper curl Action gg Step 1 Go to step 2 a the width and Move the width and length guides in the tray to the correct positions for length guides the size of the paper loaded Are the width and length guides positioned correctly Step 2 Go to step 3 Specify the paper type From the printer control panel set the paper type and weight in the Paper and weight from the menu to match the paper loaded in the tray tray settings to match the paper loaded inthe Do the paper type and weight match the type and weight of the paper in ney the tray Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Is the paper still curled Step 4 Go to step 5 The problem is solved a Remove the paper from the tray and then turn it over b Resend the print job Is the paper still curled Step 5 Contact technical The problem is solved a Load paper from a fresh package support Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the paper still curled Print irregul
25. print it e Print one copy of the document to check its content and format for accuracy Avoid paper jams Correctly set the paper type and size to avoid paper jams For more information see Avoiding jams on page 105 Saving energy Using Eco mode Use Eco Mode to quickly select one or more ways to reduce your printer s environmental impact 1 From the printer control panel navigate to Saving money and the environment 88 gt Settings gt Settings gt OK gt General Settings gt OK gt Eco Mode gt OK gt select the setting you want performance specifications for your printer Energy Reduce energy use especially when the printer is idle e Printer engine motors do not start until a job is ready to print You may notice a short delay before the first page is printed e The printer enters Sleep mode after one minute of inactivity a Use the factory default settings for all settings associated with Eco Mode This setting supports the Energy Paper Use all the settings associated with Energy and Paper modes Plain Paper e Enable the automatic two sided duplex feature e Turn off print log features 2 press Cd Reducing printer noise Use Quiet mode to reduce the printer noise 1 From the printer control panel navigate to gt Settings gt Settings gt OK gt General Settings gt OK gt Quiet Mode gt OK 2 Select a setting you want Reduce printer noise Notes e Print jobs will proc
26. print jobs that specify Duplex Letterhead as the paper type Off Preprinted Loading Determine and set two sided printing for all print jobs that specify Duplex Preprinted as the paper type Off Colored Loading Determine and set two sided printing for all print jobs that specify Duplex Colored as the paper type Off Notes e Duplex sets two sided printing as the default for all print jobs unless one sided printing is set from Printing Preferences or Print dialog e If Duplex is selected then all print jobs are sent through the duplex unit including one sided jobs e Off is the factory default setting for all the menus Understanding the printer menus 60 Light Loading Determine and set two sided printing for all print jobs that specify Duplex Light as the paper type Off Heavy Loading Determine and set two sided printing for all print jobs that specify Duplex Heavy as the paper type Off Custom x Loading Determine and set two sided printing for all print jobs that specify Duplex Custom x as the paper type Off Note Custom x Loading is available only if the custom type is supported Notes Duplex sets two sided printing as the default for all print jobs unless one sided printing is set from Printing Preferences or Print dialog e If Duplex is selected then all print jobs are sent through the duplex unit including one sided jobs e Off is the factory default setting for all the menus Custom Types menu C
27. printer does not examine incoming data and it uses the default printer language specified in the Setup menu NPA Mode Set the printer to perform the special processing required for bidirectional Off communication following the conventions defined by the NPA protocol Auto Notes e Auto is the factory default setting e Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Network Buffer Set the size of the network input buffer Disabled Auto 3KB to maximum size allowed Notes Auto is the factory default setting The value can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Network Buffer disable or reduce the size of the parallel serial and USB buffers Changing this setting from the printer control panel and then exiting the menus causes the printer to restart The menu selection is then updated Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs Notes e Auto is the factory default setting e Off filters print jobs using the standard protocol e On processes raw binary PostScript print jobs Reports menu To access the menu navigate to any of the following e Network Ports menu gt Networks Ports gt Standar
28. printer menus Use PCL Emulation Settings Pitch 0 08 100 PCL Emulation Settings Orientation Portrait Landscape PCL Emulation Settings Lines per Page 1 255 PCL Emulation Settings A4 Width 198 mm 203 mm PCL Emulation Settings Auto CR after LF PCL Emulation Settings Auto LF after CR 82 Specify the font pitch for scalable monospaced fonts Notes 10 is the factory default setting Pitch refers to the number of fixed space characters per inch cpi Pitch can be increased or decreased in 0 01 cpi increments For nonscalable monospaced fonts the pitch appears on the display but it cannot be changed Specify the orientation of text and graphics on the page Notes e Portrait is the factory default setting Portrait prints text and graphics parallel to the short edge of the page e Landscape prints text and graphics parallel to the long edge of the page Specify the number of lines that print on each page Notes e 60 is the US factory default setting 64 is the international default setting e The printer sets the amount of space between each line based on the Lines per Page Paper Size and Orientation settings Select the Paper Size and Orientation you want before setting Lines per Page Set the printer to print on A4 size paper Notes e 198 mm is the factory default setting e The 203 mm setting sets the width of the page to allow printing of eighty 10 pitch characters Specify whether th
29. problem is solved printer dealer Do print irregularities still appear Troubleshooting 145 Repeating defects appear on prints N Action Yes o Step 1 Go to step 2 1 Check if the distance between the defects equal Measure the distance between the defects Check for a distance between the defects that equals to 80 mm 3 15 in e 97 mm 3 82 in l Take note of the 47 mm 1 85 in distance and then e 38 mm 1 5 in contact technical support or your Is the distance between defects equal to one of the listed measurements Dell printer dealer Step 2 Contact technical The problem is solved support or your Dell Replace the imaging unit and then resend the print job printer dealer Do the repeating defects still appear Print is too dark N ABC DEF Action gs Noo ooo Step 1 Go to step 2 The problem is solved a From the Quality menu on the printer control panel reduce the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too dark Troubleshooting 146 Aetion No Step 2 J to step 3 Do one or more of the a From the printer control panel set the paper type texture and weight following in the Paper menu to match the paper loaded in the tray e Specify the paper b Resend the print job type texture and weight from the tray settings to match the paper loaded in the tray Is the tray set to the type texture a
30. select the custom install option and then select all packages listed Using the Internet Updated printer software may be available at http support dell com Updating available options in the printer driver When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For Windows users 1 Open the printers folder a Click re or click Start and then click Run b Inthe Start Search or Run dialog type control printers c Press Enter or click OK 2 Select the printer 3 Right click the printer and then select Properties 4 Click the Configuration tab 5 Do either of the following e Click Update Now Ask Printer e Under Configuration Options manually add any installed hardware options 6 Click Apply For Macintosh users 1 From the Apple menu navigate to either of the following e System Preferences gt Print amp Scan gt select your printer gt Options amp Supplies gt Driver e System Preferences gt Print amp Fax gt select your printer gt Options amp Supplies gt Driver Additional printer setup 22 2 Add any installed hardware options and then click OK Networking Notes e Purchase a wireless network adapter first before setting up the printer on a wireless network To install the wireless network adapter see the instruction sheet that came with the adapter e A Service Set Identifier SS
31. set up Contact system administrator From the printer control panel press OK to clear the message Note If the message appears again then contact your system support person Troubleshooting 126 Standard network software error 54 Try one or more of the following e From the printer control panel press OK to confirm e Unplug the router then wait for 30 seconds and then plug it back again e Turn off the printer and then turn it back on e Update the network firmware in the printer or print server For more information contact your system support person Standard parallel port disabled 56 e From the printer control panel select Continue to clear the message For non touch screen printer models press OK to confirm Notes e The printer discards any data received through the parallel port e Make sure the Parallel Buffer menu is not set to Disabled Standard USB port disabled 56 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing Note The printer discards any data received through the USB port e From the printer control panel set USB Buffer to Auto Too many flash options installed 58 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra flash memory 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Too many trays attached 58 1
32. sus sxcsvavhsnnwiricronsevsacsddeenseredininnieacmnanvbanshvns eiuolslarnwnaedesdadaeiulendacubegentanssaveionuiuesvivesevantened 35 Creating a custom name for a paper type iecescoresscdccassiansdurerdanessdarssceisvvasianeebsianvodssabsensiansabseoatvuveckatstaantaansderas 35 Assigning a custom paper type NAME sssssssesessessssresreressreressresesrresreresreseosseseesseoreseessoressrosesreeroesseesesreereseeee 36 Assieninge a custom paper YDE nerirrpiemiasn erna erkan EAA EEEREN E EEE EON EEE EE 37 Paper and specialty media SUICC cccscccecsccecccccscccccscscscscscscssescsecsessssessDO POTE IGE IMIS a A E A E E E ES 38 Jane Decayed ere E T E E E EEE EEE E 40 Supported paper sizes types and weightS ssessessssssrreresresrrsrrsrrserssessrssrrseestrseesrrsresersreetreeeseresesereeeee 43 Contents 3 PEI EINE a COCU INCI onua nann a a eae leaned ee eemeeaeeaee 46 Printinge a docume peiie E EEE A A EASES 46 Adjusting toner darkness raone E A A 46 PLIMEINS rona MODINE dEV CE senasis a T E T N R eeeeiee 47 Puntine romala anven E tase eaeauiua basa oancaresavaesaataree wenuaneeewen 47 Printime troma AS CIV access snaloawianicesttatanwonenicbaisdetnntesiwtatensGonead suede devnetsvminduabianated vallcumentcucsawminsiaicesisleneactaiewacieee 47 SUDDOLEG Tas GhiIVeS dNG TE type Sunia a ea aes eres eee ae On ee eae 49 Printing COnlldential anG Otner MClO ODS vasraccesccsies eenastete aside a a teaacsoestelausacs tose eediaceae
33. the previous screen oa Down arrow button Scroll down ae Home button Go to the home screen a Indicator light Check the status of the printer Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition Indicator light color and its corresponding printer status Indicator light Printer status Sleep button light color and its corresponding printer status Sleep button light Printer status Solid amber The printer is in Sleep mode Blinking amber The printer is waking from or entering Hibernate mode Blinking amber for 0 1 second then goes The printer is in Hibernate mode completely off for 1 9 seconds in pulsing pattern Additional printer setup 13 Additional printer setup Installing internal options Notes e A Service Set Identifier SSID is a name assigned to a wireless network Wired Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Available internal options Memory cards e DDR3 DIMM e Flash memory Fonts Firmware e Forms Barcode e Prescribe e IPDS e Printcryption Accessing the controller board An CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off a
34. the print job Did the job print from the correct tray or on the correct paper Step 3 The problem is solved Go to step 4 a Depending on your operating system open Printing Preferences or the Print dialog and then specify the paper type b Resend the print job Did the job print from the correct tray or on the correct paper Step 4 The problem is solved Contact technical a Check ifthe trays are not linked support b Resend the print job Did the job print from the correct tray or on the correct paper Troubleshooting 137 Incorrect characters print Step 1 Deactivate Hex Trace Go to step 2 Make sure the printer is not in Hex Trace mode mode Note If Ready Hex appears on the printer display then turn off the printer and then turn it back on to deactivate Hex Trace mode Is the printer in Hex Trace mode Step 2 Contact technical The problem is solved a From the printer control panel select Standard Network or support Network x and then set SmartSwitch to On b Resend the print job Do incorrect characters print Tray linking does not work Note The trays and the multipurpose feeder do not automatically detect the paper size You must set the size from the Paper Size Type menu menu to match the paper loaded in the trays to be linked Note The paper size and type must match for trays to be linked b Resend the print job Do the trays link correctly Large jobs do not collate Ac
35. the tray e Make sure the paper is below the maximum paper fill indicator located on the side of the width guide 6 Insert the tray 7 From the printer control panel set the paper size and type in the Paper menu to match the paper loaded in the tray Note Set the correct paper size and type to avoid paper jams and print quality problems Loading paper and specialty media 32 Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media such as card stock transparencies and envelopes You can also use it for single page print jobs on letterhead 1 Open the multipurpose feeder a Pull the multipurpose feeder extender Fi b Pull the extender gently so that the multipurpose feeder is fully extended and open Loading paper and specialty media 33 2 Squeeze the tab on the left width guide and then move the guides for the paper you are loading 3 Prepare the paper or specialty media for loading e Flex sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface e Hold transparencies by the edges Flex the stack of transparencies back and forth to loosen them and then fan them Straighten the edges on a level surface Note Avoid touching the printable side of the transparencies Be careful not to scratch them e Flex the stack of envelopes back and forth t
36. type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custom Types 3 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Custom Types 2 Select a custom paper type name and then select a paper type Note Paper is the factory default paper type for all user defined custom names 3 Press OK Paper and specialty media guide 38 Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems For the best print quality try asample of the paper or specialty media before buying large quantities Paper characteristics The following paper characteristics affect print quality and reliability Consider these characteristics when evaluating new paper stock Weight The standard printer trays can automatically feed paper weights up to 90 g m 24 Ib bond grain lo
37. 25 Index SMTP Setup menu 69 software Status Messenger 101 Status Monitor Center 101 Supplies Ordering Utility 94 standard bin using 27 Standard Network menu 62 Standard network software error 54 126 Standard parallel port disabled 56 126 standard tray loading 28 Standard USB menu 67 Standard USB port disabled 56 126 statement of volatility 91 Status Monitor Center accessing 101 status of parts and supplies checking 93 storing paper 40 supplies 95 streaked horizontal lines appear on prints 151 streaked vertical lines appear on prints 152 streaks appear 154 Substitute Size menu 56 supplies checking status 93 checking using the Embedded Web Server 93 conserving 87 ordering 94 Storing 95 using recycled paper 87 Supplies Ordering Utility ordering supplies 94 supply notifications configuring 102 supported flash drives 49 supported paper sizes 43 supported paper types and weights 44 T TCP IP menu 64 tips card stock 40 labels paper 41 letterhead 42 on using envelopes 41 transparencies 42 tips on using envelopes 41 toner cartridge replacing 95 toner darkness adjusting 46 Too many flash options installed 58 126 Too many trays attached 58 126 transparencies loading multipurpose feeder 32 tips 42 trays linking 35 loading 28 unlinking 35 troubleshooting cannot open Embedded Web Server 156 checking an unresponsive printer 127 contacting technical support 158 solving basic printer problems 12
38. 7 troubleshooting display printer display is blank 129 troubleshooting paper feed message remains after jam is cleared 132 troubleshooting print error reading flash drive 133 incorrect characters print 137 incorrect margins on prints 142 jammed pages are not reprinted 132 job prints from wrong tray 136 job prints on wrong paper 136 jobs do not print 134 Large jobs do not collate 137 multiple language PDF files do not print 133 paper curl 143 paper frequently jams 131 print job takes longer than expected 135 tray linking does not work 137 unexpected page breaks occur 138 troubleshooting print quality blank pages 148 166 characters have jagged edges 138 clipped pages or images 139 gray background on prints 141 horizontal voids appear on prints 153 print irregularities 143 print is too dark 145 print is too light 147 printer is printing solid black pages 150 repeating print defects appear on prints 145 shadow images appear on prints 140 skewed print 149 streaked horizontal lines appear on prints 151 streaked vertical lines 152 toner fog or background shading 155 toner rubs off 155 toner specks appear on prints 155 transparency print quality is poor 150 uneven print density 156 white streaks on a page 154 troubleshooting printer options internal option is not detected 129 tray problems 130 U unacceptable paper 39 uneven print density 156 Unformatted flash detected 53 127 Universal paper size setting
39. ASTA ond miare appiate spec iy arbetraton INSTEAD OF JURY TRIALS OR CLASS ACTIONS Warranty information Dell Printers Product Information Guide n ie prodiit Caa de h Goa te intemm seian aei prooem Note The Product Information Guide may not be available in your country or region Selecting a location for the printer When selecting a location for the printer leave enough room to open trays covers and doors If you plan to install any hardware options then leave enough room for them also It is important to Set up the printer near a properly grounded and easily accessible electrical outlet Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a flat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airflow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the recommended temperatures and avoid fluctuations Ambient temperature 16 to 32 C 60 to 90 F Storage temperature 20 to 40 C 4 to 104 F Allow the following recommended amount of space around the printer for proper ventilation Learning about the printer 10 is l l l l l l l Right side 30 cm 12 in Printer configurations CAUTION POTENTIAL INJURY To reduce the ri
40. B cable any network adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur Use the Wsethe a Parallel port Connect the printer to a computer Note This port is available only in select printer models Printer power cord socket Connect the printer to an electrical outlet Security slot Attach a lock that will secure the printer in place Setting up the printer software Installing the printer software Note If you installed the printer software on the computer before but need to reinstall the software then uninstall the current software first For Windows users 1 Close all open software programs 2 Insert the Software and Documentation CD Additional printer setup 21 If the installation dialog screen does not appear after a minute then launch the CD manually a Click un or click Start and then click Run b Inthe Start Search or Run dialog type D Setup exe where D is the letter of your CD or DVD drive c Press Enter or click OK 3 Click Install and then follow the instructions on the computer screen For Macintosh users 1 Close all open applications 2 Insert the Software and Documentation CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click the software installer package and then follow the instructions on the computer screen Note To take advantage of the full features of your printer
41. E FINE ROO ONS see secsesivzand sedcdandeavalbocutenmnsuenteaiscunssavncanetasecteecateanand ia tebvameduasonsbubsansancataneAeienenseeans 133 Embedded Web Server doesnot OPen cccssccsssccceecccceesceenccceececsceesnseeecececeeseseeneceeeceeeeeeeceeeeeegeeee ees 156 contacting TECHNICA SUDDO ees dele cotese leis T es aiwere esac ona 158 Contents Safety information 6 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible Do not place or use this product near water or wet locations CAUTION POTENTIAL INJURY This product uses a laser Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure This product uses a printing process that heats the print media and the heat may cause the media to release emissions You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is incorrectly replaced Do not recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines t
42. Fonts the printer PostScript Fonts Note A separate list is available for PCL and PostScript emulations Print Directory Print a list of all the resources stored in an optional flash memory card Notes Job Buffer Size must be set to 100 e Make sure the optional flash memory is installed correctly and working properly e This menu item appears only when an optional flash memory card is installed Asset Report Print a report containing printer asset information such as serial number and model name Network Ports menu Active NIC menu Active NIC Notes Auto e Auto is the factory default setting list of available network cards e This menu item appears only when an optional network card is installed Standard Network or Network x menu Note Only active ports appear in this menu All inactive ports are omitted Set the printer to automatically switch to PCL emulation when a print job requires it regardless of the default printer language Notes e On is the factory default setting e If PCL SmartSwitch is disabled then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu Understanding the printer menus 63 Use To Set the printer to automatically switch to PS emulation when a print job requires it regardless of the default printer language Notes e On is the factory default setting e If PS SmartSwitch is disabled then the
43. ID is a name assigned to a wireless network Wireless Equivalent Privacy WEP Wi Fi Protected Access WPA WPA2 and 802 1X RADIUS are types of security used on a network Preparing to set up the printer on an Ethernet network To configure your printer to connect to an Ethernet network organize the following information before you begin Note If your network automatically assigns IP addresses to computers and printers continue on to installing the printer e A valid unique IP address for the printer to use on the network e The network gateway e The network mask e A nickname for the printer optional Note A printer nickname can make it easier for you to identify your printer on the network You can choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network Use a new network cable when possible to avoid potential problems caused by a damaged cable Installing the printer on an Ethernet network For Windows users 1 Insert the Software and Documentation CD If the installation dialog does not appear after a minute then launch the CD manually a Click B or click Start and then click Run b Inthe Start Search or Run dialog type D setup exe where D is the letter of the CD or DVD drive c Press Enter or click OK Click Install and then fo
44. OY siuii O a a A N a a eaueceGaineeeaeeds 87 FR Gy SMV oaae T T T TN 90 Securing the PriNt O criso oo a inaa 9 1 Usine the security lock Teatur Esimesi a a a es 91 Statement of Volat siesteaczatunaaiusesdeanesunccerensl bnadew sued soeeangee nitendstoneansteannadumanents 91 EFASING VOlacile Ve MON coriis ra eben adesenaes E a saa dat acaestecuy a a 92 Erasing NoN Volatile MEMO Vaania E oeeruieaica E A ekcteee tana en aeenn meee 92 FINGING printer security INTOR Mall ON sstes satchel a A dune tnceaviwavacasaae r eeeeee 92 Contents 4 Maintaining the Printe ccrsicssinnianin a ii OS Cieanne the Drinte aranna a a ea a Oe ene E 93 Checking the status of parts and supplieS esesesssesseessresersrersrerserssevsrrssereresresserssrsssrsserstrererereresseeseee 93 Estimated number Of remaing Pages ieiaiacenivieata aan ee Besoin 94 QrderiNe SUPPE een tesa ne msm nn Rr ON on Re fe REE Se Serer enn te ERO RE ee en es Poe ee rer Ns 94 SETS SUD INS S cesta acces niet a T A E A ENN 95 REDIACIING SUD OINGS oan EE OTN AEE AE A NE 95 Moving the printe easier an a a a a e a 99 Managing the DriNtElr cisnctressdonccusescvctreusaswiweweerwctseuiaenldesaseveseeneasutacdacsevenen OL Managing o alla y aay gig Ceestcrs lt 4 E Sonona A T A 101 ACCeSSINe Status MONITOR Cente eiaeia a E E wecsaetatumagasadsanalouanensenenee 101 Checkne thevirtualdis play mrenani E AO O T E O ENET 101 VISWINE TOD ORES eriin a a E E a 102 Configuring supply notifications f
45. Replace imaging unit 0 estimated pages remain 84 xy Replace the imaging unit to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement imaging unit then see the Ordering supplies section of the User s Guide or visit our Web site Replace maintenance kit 0 estimated pages remain 80 xy Contact technical support or your Dell printer dealer and then report the message The printer is scheduled for maintenance Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit our Web site Replace unsupported imaging unit 32 xy Remove the imaging unit and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement imaging unit then see the Ordering supplies section of the User s Guide or visit our Web site SMTP server not
46. Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the extra trays 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Troubleshooting 127 Unformatted flash detected 53 Try one or more of the following e From the printer control panel press OK to stop the defragmentation and continue printing Format the flash memory device Note If the error message remains then the flash memory device may be defective and need to be replaced Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on Solving printer problems e Basic printer problems on page 127 e Option problems on page 129 e Paper feed problems on page 131 Basic printer problems The printer is not responding Action a Yes No Step 1 Go to step 2 Turn on the printer Make sure the printer is turned on Is the printer turned on Step 2 Press the Sleep button Go to step 3 Check if the printer is in Sleep mode or Hibernate mode to wake the printer from Sleep mode or Hibernate mode Is the printer in Sleep mode or Hibernate mode Step 3 Go to step 4 Plug one end of the Check if one end
47. al lines appear on prints Troubleshooting Step 5 Contact technical Replace the imaging unit and then resend the print job support or your Dell printer dealer Do streaked vertical lines appear on prints 153 The problem is solved Horizontal voids appear on prints Leading edge ACRI an RRR 3 hy tad Trailing edge Go to a 2 a Make sure your software program is using a correct fill pattern b Resend the print job Do horizontal voids appear on prints Step 2 Go to step 3 a Load the specified tray or feeder with a recommended type of paper b Resend the print job Do horizontal voids appear on prints Step 3 Go to step 4 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Do horizontal voids appear on prints Step 4 Contact technical Replace the imaging unit and then resend the print job support Do horizontal voids appear on prints The is solved The problem is solved The problem is solved The problem is solved Troubleshooting Vertical voids appear on prints Leading edge a Make sure your software program is using a correct
48. an the available memory Notes e Off is the factory default setting Off sets the printer to retain downloads only until memory is needed Downloads are deleted in order to process print jobs e On sets the printer to retain downloads during language changes and printer resets If the printer runs out of memory thenMemory Full 38 appears onthe printer display but downloads are not deleted Understanding the printer menus Finishing menu Use Sides Duplex 1 sided 2 sided Duplex Binding Long Edge Short Edge Blank Pages Do Not Print Print Collate 1 1 1 2 2 2 1 2 3 1 2 3 Separator Sheets Off Between Copies Between Jobs Between Pages Separator Source Tray x Multi Purpose Feeder 77 Specify whether two sided duplex printing is set as the default for all print jobs Notes e 1 sided is the factory default setting e You can set two sided printing from the software program For Windows users 1 Click File gt Print 2 Click Properties Preferences Options or Setup For Macintosh users 1 Choose File gt Print 2 Adjust the settings from the print dialog and pop up menus Define the way two sided pages are bound and printed Notes e Long Edge is the factory default setting Long Edge binds pages along their long edge left edge for portrait and top edge for landscape e Short Edge binds pages along their short edge top edge for portrait and left edge for landscape
49. arated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu 3 Change the paper size and type settings for the trays you are linking To link trays make sure the paper size and type for the tray match that of the other tray e To unlink trays make sure the paper size or type for the tray does not match that of the other tray 4 Click Submit Note You can also change the paper size and type settings using the printer control panel For more information see Setting the paper size and type on page 27 Warning Potential Damage Paper loaded in the tray should match the paper type name assigned in the printer The temperature of the fuser varies according to the specified paper type Printing issues may occur if settings are not properly configured Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Loading paper and specialty media 36 Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custom Names 3 Select a custom name and then type a new custom paper t
50. ared key or passphrase WPA includes encryption as an additional layer of security The choices are AES or TKIP Encryption must be set for the same type on the router and on the printer or the printer will not be able to communicate on the network 802 1X RADIUS If you are installing the printer on an 802 1X network then you may need the following e Authentication type e Inner authentication type e 802 1X user name and password e Certificates No security If your wireless network does not use any type of security then you will not have any security information Note Using an unsecured wireless network is not recommended Notes If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If you cannot find the SSID or the security information for your network then see the documentation that came with the access point or contact your system support person To find the WPA WPA2 preshared key passphrase for the wireless network see the documentation that came with the access point see the Web page associated with the access point or consult your system support person Connecting the printer to a wireless network using Wi Fi Protected Setup WPS Before you begin make sure that The access point wireless router is WPS certified e A wireless network adapter is installed in the printer
51. arities Leading edge Trailing edge Troubleshooting 144 Action Noo Step 1 Go to 2 The problem is solved a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray b Resend the print job Do print irregularities still appear Step 2 Go to step 3 Specify the paper size From the printer control panel set the paper size and type in the Paper and type from the tray menu to match the paper loaded in the tray settings to match the paper loaded in the Do the printer settings match the type and weight of the paper loaded in SRY the tray Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do print irregularities still appear Step 4 From the printer Go to step 5 Check if the paper loaded in the tray has texture or rough finishes control panel set the paper texture in the Paper menu to match the paper loaded in the tray Are you printing on textured or rough paper Step 5 Go to step 6 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do print irregularities still appear Step 6 Contact technical Replace the imaging unit and then resend the print job support or your Dell The
52. ash memory for resources 52 124 PPDS font error 50 124 Reinstall missing or unresponsive cartridge 31 xy 124 Reinstall missing or unresponsive imaging unit 31 xy 124 Remove paper from standard output bin 125 Replace cartridge 0 estimated pages remain 88 xy 125 Replace imaging unit O estimated pages remain 84 xy 125 Replace maintenance kit O estimated pages remain 80 xy 125 Replace unsupported cartridge 32 xy 125 Replace unsupported imaging unit 32 xy 125 SMTP server not set up Contact system administrator 125 Standard network software error 54 126 Standard parallel port disabled 56 126 Standard USB port disabled 56 126 Too many flash options installed 58 126 Too many trays attached 58 126 Unformatted flash detected 53 127 Unsupported option in slot x 55 127 Unsupported USB hub please remove 119 printer options troubleshooting internal option is not detected 129 tray problems 130 printer problems solving basic 127 printer software installing 20 printing directory list 50 font sample list 50 from a mobile device 47 from flash drive 47 from Macintosh 46 from Windows 46 menu settings page 26 network setup page 26 printing a document 46 printing a network setup page 26 printing confidential and other held jobs from a Macintosh computer 49 from Windows 49 printing from a flash drive 47 printing from a mobile device 47 publications where to find 8 Push Button C
53. at require a registration the precise print location on the page less than 2 5 mm 0 10 inch such as optical character recognition OCR forms In some cases registration can be adjusted with a software application to successfully print on these forms Coated papers erasable bond synthetic papers thermal papers Rough edged rough or heavily textured surface papers or curled papers Recycled papers that fail EN12281 2002 European Paper weighing less than 60 g m 16 Ib Multiple part forms or documents Selecting paper Using the appropriate paper prevents jams and helps ensure trouble free printing To help avoid paper jams and poor print quality Always use new undamaged paper Before loading paper know the recommended printable side of the paper This information is usually indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated papers unless they are specifically designed for electrophotographic printing Selecting preprinted forms and letterhead Use these guidelines when selecting preprinted forms and letterhead Use grain long for 60 to 90 g m 16 to 24 Ib weight paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Paper and specialty media guide 40 Use papers printed
54. ault printer language Notes PCL Emulation is the factory default setting PostScript emulation uses a PostScript interpreter for processing print jobs PCL Emulation uses a PCL interpreter for processing print jobs Setting a printer language default does not prevent a software program from sending print jobs that use another printer language Understanding the printer menus Print Area Normal Whole Page Download Target RAM Flash Resource Save 76 Set the logical and physical printable area Notes e Normal is the factory default setting When attempting to print data on the non printable area defined by the Normal setting the printer clips the image at the boundary Whole Page allows the image to be moved into the non printable area defined by the Normal setting This setting affects only pages printed using a PCL 5 interpreter and has no effect on pages printed using the PCL XL or PostScript interpreter Set the storage location for downloads Notes e RAM is the factory default setting Storing downloads in the RAM is temporary e Storing downloads in a flash memory places them in permanent storage Downloads remain in the flash memory even when the printer is turned off e This menu item appears only when an optional flash memory is installed Specify how the printer handles temporary downloads such as fonts and macros stored in the RAM when the printer receives a print job that requires more th
55. ay If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Troubleshooting 121 e Cancel the current job Load paper source with custom type name orientation Try one or more of the following e Load the tray or feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load paper source with paper size orientation Try one or more of the following e Load the tray or feeder with the correct size of paper e From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct paper size then it feeds from that tray If the printer cannot find a tray that has the correct size of paper then it prints from the default paper source Cancel the current job Load paper source with paper type paper size orientation Try one or more of the following e Load the tray or feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tra
56. ay completely out Note Do not remove trays while a job prints or while Busy appears on the printer display Doing so may cause a jam Loading paper and specialty media 29 2 Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading 3 Unlock the length guide Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading Notes e For some paper sizes like letter legal and A4 squeeze and slide the length guide tab backward to accommodate their length e If you are loading A6 size paper in the standard tray then squeeze and then slide the length guide tab toward the center of the tray to the A6 size position e Make sure the width and length guides are aligned with the paper size indicators on the bottom of the tray Loading paper and specialty media 30 4 Flex the sheets back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 5 Load the paper stack Notes e Load with the printable side facedown when using recycled or preprinted paper e Load prepunched paper with the holes on the top edge toward the front of the tray Loading paper and specialty media 31 e Load letterhead facedown with the top edge of the sheet toward the front of the tray For two sided printing load letterhead faceup with the bottom edge of the sheet toward the front of
57. bout the printer What are you looking for Find it here Initial setup instructions e Connecting the printer e Installing the printer software Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Configuring printer settings Viewing and printing documents and photos Setting up and using the printer software Configuring the printer on a network Caring for and maintaining the printer Troubleshooting and solving problems Instructions for Connecting the printer to an Ethernet network e Troubleshooting printer connection problems Help using the printer software The latest supplemental information updates and technical support Documentation Driver downloads Product upgrades Service call and repair information Order status Live chat support E mail support Voice support Setup documentation The setup documentation came with the printer User s Guide and Quick Reference Guide The guides are available on the Software and Documentation CD For updates visit our Web site at http support dell com Networking Guide Open the Software and Documentation CD and then look for Printer and Software Documentation under the Pubs folder From the list of publications click the Networking Guide link Windows or Mac Help Open a printer software program or application and then click Help Click 2 to view context sensitive information
58. cation to view the status of any USB or network connected printer and order supplies online Note Make sure bidirectional communication support is in place so the printer and computer can communicate 1 Click ate or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Click Status Monitor Center Note To order supplies online click the Supplies Ordering Utility link Checking the virtual display 1 Open a Web browser and then type the printer IP address in the address field Notes e Print a network setup page or menu settings page and then locate the IP address in the TCP IP section The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Managing the printer 102 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Press Enter to open the Web page of your printer 3 Click Applications gt Remote Operator Panel gt Launch VNC Applet Note VNC Applet requires a Java plug in to launch 4 Click Click here to continue The virtual display works as an actual display would work on a printer control panel Viewing reports You can view some reports from the Embedded Web Server These reports are useful for assessing the status of the printer network and supplies 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP sect
59. conds 3 seconds is the factory default setting Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Settings range from 1 to 120 minutes 10 minutes is the factory default setting Minimum PIN Length Limit the digit length of the PIN 1 16 Note 4 is the factory default setting Security Audit Log menu Use Export Log Let an authorized user export the audit log Notes e To export the audit log from the printer control panel connect a flash drive to the printer e You can also download the audit log from the Embedded Web Server and then save it on your computer Delete Log Specify whether or not audit logs are deleted Delete now Note Delete now is the factory default setting Do not delete Configure Log Specify how and whether or not audit logs are created Enable Audit Yes No Enable Remote Syslog No Yes Notes e Enable Audit determines if events are recorded in the secure audit log and remote syslog No is the factory default setting Enable Remote Syslog determines if logs are sent to a remote server No is the factory default setting Remote Syslog Facility determines the value used to send logs to the remote Remote Syslog Facilit ye i syslog server 4 is the factory default setting 0 23 Severity of events to log 0 7 If the security audit log is activated then the severity value of each event is recorded 4 is the factory default sett
60. ctices For information about the Dell warranty for your printer refer to the Product Information Guide Index Index Numerics 250 sheet tray installing 17 550 sheet tray installing 17 Symbols x page jam clear manual feeder 25y xx 115 x page jam clear standard bin 20y xx 112 x page jam open front door 20y xx 108 x page jam open rear door 20y xx 111 x page jam open tray x 24y xx 114 x page jam remove tray 1 to clear duplex 23y xx 113 A accessing Status Monitor Center 101 accessing the controller board 13 Active NIC menu 62 adjusting printer display brightness 90 adjusting Sleep mode 88 adjusting toner darkness 46 AppleTalk menu 67 attaching cables 19 available internal options 13 avoiding jams 40 avoiding paper jams 105 C cables Ethernet 19 parallel 19 USB 19 canceling print job from computer 51 canceling a print job from a computer 51 from the printer control panel 50 cannot open Embedded Web Server 156 card stock loading multipurpose feeder 32 tips 40 Cartridge low 88 xy 117 Cartridge nearly low 88 xy 117 Cartridge very low x estimated pages remain 88 xy 117 Cartridge imaging unit mismatch 41 xy 117 Change paper source to custom string load orientation 118 Change paper source to custom type name load orientation 117 Change paper source to paper size load orientation 118 Change paper source to paper type pa
61. ction sheet that came with your wireless network adapter 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Network Ports gt Wireless 3 Modify the settings to match the settings of your access point wireless router Note Make sure to enter the correct SSID 4 Click Submit Additional printer setup 26 5 Turn off the printer and then disconnect the Ethernet cable Then wait for at least five seconds and then turn the printer back on 6 To verify if your printer is connected to the network print a network setup page Then in the Network Card x section see if the status is Connected For more information see the Verifying printer setup section of the User s Guide Verifying printer setup Printing a menu settings page Print a menu settings page to review the current menu settings and to verify if the printer options are installed correctly Note If you have not changed any menu settings then the menu settings page lists all the factory default settings When you select and save other settings from the menus they replace the factory default settings as user default settings A user defa
62. cument has finished printing e If you leave the flash drive in the printer after leaving the initial USB menu screen then access held jobs from the printer control panel to print files from the flash drive Printing 49 Supported flash drives and file types Flash drive File type Notes Documents e Hi Speed USB flash drives must support the full speed standard Devices supporting only pdf USB low speed capabilities are not supported e xps e USB flash drives must support the File Allocation Table FAT system Devices formatted Images with New Technology File System NTFS or any other file system are not supported dcx gif JPEG or jpg bmp Pcx TIFF or tif png fls Printing confidential and other held jobs Printing confidential and other held jobs Note Confidential and Verify print jobs are automatically deleted from memory after printing Repeat and Reserve jobs are held in the printer until you choose to delete them For Windows users 1 With a document open click File gt Print 2 Click Properties Preferences Options or Setup 3 Click Print and Hold 4 Select the print job type Confidential Repeat Reserve or Verify and then assign a user name For a confidential print job also enter a four digit PIN Ul Click OK or Print 6 From the printer control panel release the print job e For confidential print jobs navigate to Held jobs gt select your user name gt Confidential Jobs
63. d Network gt Standard Network Setup gt Reports e Network Ports menu gt Networks Ports gt Network x gt Network x Setup gt Reports Use ie Print Setup Page Print a report containing information about the network printer settings such as the TCP IP address Understanding the printer menus 64 Network Card menu To access the menu navigate to either of the following e Network Ports gt Standard Network gt Standard Network Setup gt Network Card e Network Ports gt Network x gt Network x Setup gt Network Card View Card Status View the connection status of the network card Connected Disconnected View Card Speed View the speed of an active network card Network Address View the network addresses UAA LAA Job Timeout Set the amount of time it takes for a network print job to be canceled 0 255 seconds Notes e 90 seconds is the factory default setting e A setting value of O disables the timeout e If a value of 1 9 is selected then the setting is saved as 10 TCP IP menu To access the menu navigate to any of the following e Network Ports gt Standard Network gt Standard Network Setup gt TCP IP e Network Ports gt Network x gt Network x Setup gt TCP IP Note This menu is available only in network printers or printers connected to print servers Use Set Hostname Set the host name Notes e This setting can be changed only from the Embedded Web Server e The
64. d horizontal lines appear on prints Action Step 1 a Depending on your operating system specify the tray or feeder from Printing Preferences or the Print dialog The is solved b Resend the print job Go to a 2 Do streaked horizontal lines appear on prints Step 2 Go to step 3 Change the paper type From the printer control panel set the paper type and weight in the Paper and weight to match menu to match the paper loaded in the tray the paper loaded in the tray Do the paper type and weight match the type and weight of the paper in the tray Step 3 Go to step 4 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked horizontal lines appear on prints Step 4 Go to step 5 The problem is solved a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Do streaked horizontal lines appear on prints Step 5 Contact technical The problem is solved Replace the imaging unit and then resend the print job support Do streaked horizontal lines appear on prints Troubleshooting 152 Strea
65. ded Smooth Note Normal is the factory default setting Normal Rough Rough Cotton Texture Specify the relative texture of the cotton paper loaded Rough Custom x Texture Specify the relative texture of the custom paper loaded Smooth Notes Normal Rough e Normal is the factory default setting e The options appear only if the custom type is supported Understanding the printer menus 58 Paper Weight menu Use Plain Weight Light Normal Heavy Card Stock Weight Light Normal Heavy Transparency Weight Light Normal Heavy Recycled Weight Light Normal Heavy Labels Weight Light Normal Heavy Bond Weight Light Normal Heavy Envelope Weight Light Normal Heavy Rough Envelope Weight Light Normal Heavy Letterhead Weight Light Normal Heavy Preprinted Weight Light Normal Heavy p TTT Specify the relative weight of the plain paper loaded Note Normal is the factory default setting Specify the relative weight of the card stock loaded Note Normal is the factory default setting Specify the relative weight of the transparencies loaded Note Normal is the factory default setting Specify the relative weight of the recycled paper loaded Note Normal is the factory default setting Specify the relative weight of the labels loaded Note Normal is the factory default setting Specify the relative weight of the bond paper loaded Note Normal is the factory
66. e Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Font Size 1 255 pt Scale 1 400 Orientation Portrait Landscape Joanna MT Set the default font for HTML documents Letter Gothic Note The Times font is used in HTML documents that do not Lubalin Graph specify a font Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Set the default font size for HTML documents Notes e 12 pt is the factory default setting e Font size can be increased in 1 point increments Scale the default font for HTML documents Notes e 100 is the factory default setting e Scaling can be increased in 1 increments Set the page orientation for HTML documents Note Portrait is the factory default setting 84 Understanding the printer menus Margin Size 8 255 mm Backgrounds Do Not Print Print Image menu Use Auto Fit On Off Invert On Off Scaling Anchor Top Left Best Fit Anchor Center Fit Height Width Fit Height Fit Width Orientation Portrait Landscape Reverse Portrait Reverse Landscape Help menu 85 Set the page margin for HTML documents Notes e 19 mm is the factory default setting e Margin size can be increased in 1 mm increments Specify whether to print backgrounds on
67. e printing from 47 flash drives supported file types 49 font sample list printing 50 G General Settings menu 72 green settings Eco Mode 87 Hibernate Mode 89 Quiet mode 88 Sleep mode 88 H held jobs printing from a Macintosh computer 49 printing from Windows 49 Help menu 85 Hibernate Mode using 89 HTML menu 84 Image menu 85 imaging unit replacing 97 Imaging unit low 84 xy 119 Imaging unit nearly low 84 xy 119 Imaging unit very low x estimated pages remain 84 xy 119 Incorrect paper size open paper source 34 119 indicator light 11 individual settings erasing 92 Insert Tray x 119 installing an optional card 16 162 installing printer on a network Ethernet networking 22 installing printer software 20 adding options 21 installing the 250 sheet tray 17 installing the 550 sheet tray 17 Insufficient memory for Flash Memory Defragment operation 37 120 Insufficient memory to collate job 37 120 Insufficient memory to support Resource Save feature 35 120 Insufficient memory some Held Jobs were deleted 37 120 Insufficient memory some held jobs will not be restored 37 120 internal options 13 IPv6 menu 65 J jams accessing 106 avoiding 105 understanding messages 106 jams clearing in duplex area 113 in front door 108 in manual feeder 115 in rear door 111 in standard bin 112 in tray x 114 L labels paper tips 41 letterhead loading multipurpose feeder 32 tips on u
68. e Web proxy servers support person Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server Does the Embedded Web Server open Troubleshooting 158 Contacting technical support When you call technical support describe the problem you are experiencing the message on the printer display and the troubleshooting steps you have already taken to find a solution You need to know your printer model type and the service tag number or express service code For more information see the label on the inside top front cover or at the back of the printer The service tag number is also listed on the menu settings page For more information check the Dell Support Web site at http support dell com Appendix 159 Appendix Dell Technical Support Policy Technician assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System application software and hardware drivers to the original default configuration as shipped from Dell as well as the verification of appropriate functionality of the printer and all Dell installed hardware In addition to this technician assisted technical support online technical support is available at Dell Support Additional technical support options may be available for purchase Dell provides limited technical support for the printer and any Dell installed
69. e of the following Check if the toner cartridge is missing If missing install the toner cartridge For information on installing the cartridge see the Replacing supplies section of the User s Guide e If the toner cartridge is installed then remove the unresponsive toner cartridge and then reinstall it Note If the message appears after reinstalling the supply then the cartridge is defective Replace the toner cartridge Reinstall missing or unresponsive imaging unit 31 xy Try one or more of the following Check if the imaging unit is missing If missing install the imaging unit For information on installing the imaging unit see the Replacing supplies section of the User s Guide e If the imaging unit is installed then remove the unresponsive imaging unit and then reinstall it Note If the message appears after reinstalling the supply then the imaging unit is defective Replace the imaging unit Troubleshooting 125 Remove paper from standard output bin Remove the paper stack from the standard bin Replace cartridge 0 estimated pages remain 88 xy Replace the toner cartridge to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing supplies section of the User s Guide Note If you do not have a replacement cartridge then see the Ordering supplies section of the User s Guide or visit our Web site
70. e printed 39 118 Defective flash detected 51 118 Error reading USB drive Remove USB 119 Error reading USB hub Remove hub 119 Imaging unit low 84 xy 119 Imaging unit nearly low 84 xy 119 Imaging unit very low x estimated pages remain 84 xy 119 Incorrect paper size open paper source 34 119 Insert Tray x 119 Insufficient memory for Flash Memory Defragment operation 37 120 Insufficient memory to collate job 37 120 Insufficient memory to support Resource Save feature 35 120 Insufficient memory some Held Jobs were deleted 37 120 Insufficient memory some held jobs will not be restored 37 120 Load paper source with custom string orientation 120 Load paper source with custom type name orientation 121 Load paper source with paper size orientation 121 Load paper source with paper type paper size orientation 121 Load Manual Feeder with custom string orientation 122 Load Manual Feeder with custom type name orientation 121 Load Manual Feeder with paper size orientation 122 Index Load Manual Feeder with paper type paper size orientation 122 Maintenance kit low 80 xy 122 Maintenance kit nearly low 80 xy 122 Maintenance kit very low x estimated pages remain 80 xy 122 managing 101 Memory full 38 123 Network x software error 54 123 Non Dell supply type see User s Guide 33 xy 123 Not enough free space in fl
71. e printer automatically performs a carriage return CR after a line feed LF control command Note Off is the factory default setting Specify whether the printer automatically performs a line feed LF after a carriage return CR control command Note Off is the factory default setting Understanding the printer menus Tray Renumber Assign MP Feeder Off None 0 199 Assign Tray x Off None 0 199 Assign Manual Paper Off None 0 199 Assign Manual Env Off None 0 199 Tray Renumber View Factory Defaults MPF Default 8 T1 Default 1 T1 Default 4 T1 Default 5 T1 Default 20 T1 Default 21 Env Default 6 MPaper Default 2 MEnv Default 3 Tray Renumber Restore Defaults Yes No 83 Configure the printer to work with printer software or programs that use different source assignments for trays and feeders Notes e Off is the factory default setting e None cannot be selected It is only displayed when it is selected by the PCL 5 interpreter It also ignores the Select Paper Feed command e 0 199 allows a custom setting to be assigned Display the factory default setting assigned to each tray or feeder Restore all tray and feeder assignments to their factory default settings Understanding the printer menus HTML menu Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostil
72. ecify a reply address of up to 128 characters in the e mail sent by the printer Use SSL Set the printer to use SSL for increased security when connecting to the Disabled SMTP server Negotiate Notes Required e Disabled is the factory default setting e When the Negotiate setting is used the SMTP server determines if SSL will be used SMTP Server Authentication Specify the type of user authentication required for printing privileges No authentication required Note No authentication required is the factory default setting Login Plain CRAM MD5 Digest MD5 NTLM Kerberos 5 Device Initiated E mail Specify what credentials will be used when communicating to the SMTP None server Some SMTP servers require credentials to send an e mail Use Device SMTP Credentials Notes e None is the factory default setting for Device Initiated E mail Device Password e Device Userid and Device Password are used to log in to the SMTP server when Use Device SMTP Credentials is selected Understanding the printer menus 70 Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts on the printer control Panel Login Timeout panel before all users are locked out Remote Login Timeout Notes e Panel Login Timeout specifies how long the printer remains idle on the printer control panel before automatically logging the user off Settings range from 1 to 900 se
73. end the print job Did the gray background disappear from the prints Step 2 Reinstall the imaging unit and the toner cartridge a Remove the toner cartridge b Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light can cause print quality problems Install the imaging unit and then the cartridge d Resend the print job Did the gray background disappear from the prints Step 3 Replace the imaging unit and then resend the print job Did the gray background disappear from the prints 141 Contact technical The problem is solved support The problem is solved Go to step 2 The problem is solved Go to step 3 The problem is solved Contact technical support Troubleshooting Incorrect margins on prints The problem is solved a Move the width and length guides in the tray to the correct positions for the paper size loaded b Resend the print job Are the margins correct Step 2 Go to step 3 From the printer control panel set the paper size in the Paper menu to match the paper loaded in the tray Does the paper size match the paper loaded in the tray Step 3 The problem is solved a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Are the margins correct 142 Go to step 2 Do one or more
74. enu if the PS SmartSwitch is set to Off PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job received through a USB port requires it regardless of the default printer language Notes e On is the factory default setting e When set to Off the printer does not examine incoming data The printer uses PCL emulation if the PCL SmartSwitch is set to On It uses the default printer language specified in the Setup menu if the PCL SmartSwitch is set to Off Understanding the printer menus 68 Use To Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol Notes e Auto is the factory default setting Auto sets the printer to examine data determine the format and then process it appropriately e The printer automatically restarts when changing the setting from the printer control panel The menu selection is then updated USB Buffer Set the size of the USB input buffer Disabled Auto 3K to maximum size allowed Notes e Auto is the factory default setting Disabled turns off job buffering The USB buffer size value can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the printer the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for USB Buffer disable or reduce the size of the parallel se
75. enus 67 Use To View Security Mode View the encryption method for the wireless network AppleTalk menu Note This menu is available only in printer models connected to a wired network or when an optional network card is installed To access the menu navigate to any of the following e Network Ports gt Standard Network gt Standard Network Setup gt AppleTalk e Network Ports gt Network Setup x gt AppleTalk Activate Enable or disable AppleTalk support Yes Note Yes is the factory default setting No View Name Show the assigned AppleTalk name Note The name can be changed only from the Embedded Web Server View Address Show the assigned AppleTalk address Note The address can be changed only from the Embedded Web Server Set Zone Provide a list of AppleTalk zones available on the network list of zones available on the network Note The factory default setting is the default zone for the network If no default zone exists then the zone marked with an asterisk is the default setting Standard USB menu Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Notes e On is the factory default setting e When set to Off the printer does not examine incoming data The printer uses PostScript emulation if the PS SmartSwitch is set to On It uses the default printer language specified in the Setup m
76. ess at a reduced speed e Printer engine motors do not start until a document is ready to print There is a short delay before the first page is printed Use factory default settings Note This setting supports the performance specifications of the printer 3 Press OK Adjusting Sleep mode To save energy decrease the number of minutes the printer waits before it enters Sleep mode Available settings range from 1 180 minutes The factory default setting is 30 minutes Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Saving money and the environment 89 Notes e View the printer IP address in the TCP IP section in the Network Reports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings gt Timeouts 3 In the Sleep Mode field enter the number of minutes you want the printer to wait before it enters Sleep mode 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt Settings gt OK gt General Settings gt OK gt Timeouts gt OK gt Sleep Mode gt OK 2 Press the left or right arrow button to select the number of minutes you want the printer to wait before it enters Sleep mode 3 Press OK Using Hiberna
77. et Zone coating of the adhesive should be at least 1 mm 0 04 inch away from edges Adhesive material contaminates the printer and could void the warranty e If zone coating of the adhesive is not possible then remove a 2 mm 0 06 inch strip on the leading and driver edge and then use a non oozing adhesive e Portrait orientation is recommended especially when printing bar codes Tips on using letterhead e Use letterhead designed specifically for laser printers e Print samples on the letterhead being considered for use before buying large quantities Before loading letterhead flex fan and straighten the stack to prevent sheets from sticking together e Page orientation is important when printing on letterhead For information on how to load letterhead see Loading trays on page 28 Loading the multipurpose feeder on page 32 Tips on using transparencies e Print a test page on the transparencies being considered for use before buying large quantities e Feed transparencies from the standard tray or the multipurpose feeder e Use transparencies designed specifically for laser printers Transparencies must be able to withstand temperatures up to 185 C 365 F without melting discoloring offsetting or releasing hazardous emissions Note If the transparency weight is set to Heavy and the transparency texture is set to Rough in the Paper menu then transparencies can be printed at a temperature up to 195 C 383
78. f the indicator and Sleep button lights ccccseceeecceeceseeeseceeeeeeeeeeseeens 12 Additional printer SetUp sessesesescscescscoesoeceseececeecscesoscesesoeseseeseesecesessesess LI Installing internal OPTIONS scccvsiccer lt vevaracezenesanoticanesstenadanniesttinosushesainrensonosrsnesaccdisioossteosaaseutenesemanesteaaagersuonss 13 PAS CANIS Nar dware OUI ON enipe EE E ET 17 Ata aE CADOS a E E ee eee 19 Setting p the printer SOWA Erener isa rn ON ETE a AE oier aeee 20 NETWORLD ene EE E EEEE EE E ENS 22 Connecting the printer to a wireless network using the Embedded Web Servel cccceseeeseeseeneees 25 NOTIN PAINE E e T T E 26 Loading paper and specialty MeCia cccssscscscscscccccccsccscscscccccsccscscssessese 27 SONNE NEDD er Size and VDE araia EE EEEE EAER 27 Configuring Universal paper SettingS cccsscccscccseccssecceeeceeceesseceucecesceeeeeeeeceeneeseceseeeseeeeeeceeenseseteeees 27 Using the standard bin and paper StOp cccccsceccsecccsscceececescceececeucceueceeceeenecseeceesecseecessecesecegenseeeagess 27 HE IN U ay a A T ata sdesens sobs aneerneecesenneane 28 L ading the Multipurpose TECO CL visas cessicunrensnnesdextcnsanecniivsaassnuatsonapnadsaruenvenveticendoayinoanevoaanetactabaasnarnainaaes 32 Linking and unlinking UAVS ccsssiesciecncosanoavscevasnsananeninnduwses enneadedewansnasdansaceanwncetanbedaenteastavenwadsdevwsnnsbeateanede sans 35 Linking and unlinking trays
79. fication options Managing the printer 103 The normal printer behavior for all supplies occurs E mail Only The printer generates an e mail when the supply condition is reached The status of the supply will appear on the menus page and status page Warning The printer displays the warning message and generates an email about the status of the supply The printer does not stop when the supply condition is reached Continuable Stop The printer stops processing jobs when the supply condition is reached and the user needs to press a button to continue printing Non Continuable Stopt The printer stops when the supply condition is reached The supply must be replaced to continue printing 1 The printer generates an e mail about the status of the supply when supply notification is enabled 2 The printer stops when some supplies become empty to prevent damage 4 Click Submit Modifying confidential print settings Note This feature is available only in network printers or printers connected to print servers 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Configuration gt Other Settings tab gt Security gt Confide
80. ge and continue printing Imaging unit nearly low 84 xy If necessary press OK on the printer control panel to clear the message and continue printing Imaging unit very low x estimated pages remain 84 xy You may need to replace the imaging unit very soon For more information see the Replacing supplies section of the User s Guide If necessary press OK to clear the message and continue printing Incorrect paper size open paper source 34 Try one or more of the following e Load the correct size of paper in the tray e From the printer control panel press OK to clear the message and print using a different tray Check the tray length and width guides and make sure the paper is loaded properly in the tray e Make sure the correct paper size and type are specified in Print Properties or in the Print dialog e Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Make sure the paper size is correctly set For example if the MP Feeder Size is set to Universal then make sure the paper is large enough for the data being printed Cancel the print job Insert Tray x Insert the indicated tray into the printer Troubleshooting 120 Insufficient memory to support Resource Save feature 35 Try one or more of the following e From the printer control panel press OK to disable Resource Save clear the message and continue printing e Install add
81. he imaging unit a Remove and then install the imaging unit b Resend the print job Do fog or shading appear on prints Step 2 Contact technical The problem is solved Replace the imaging unit and then resend the print job support or your Dell printer dealer Do fog or shading appear on prints Toner rubs off Leading edge Trailing edge Troubleshooting 156 Action gg No Step 1 Go to step 2 Specify the paper type and weight from the tray settings to match the paper loaded in the From the Paper menu on the printer control panel check the paper type and weight tray Do the paper type and texture match the paper loaded in the tray y Step 2 From the Paper menu Contact technical on the printer control support or your Dell panel set the paper printer dealer texture Check if you are printing on paper with texture or rough finishes Are you printing on textured or rough paper Uneven print density N ABCD ABCD Replace the imaging unit and then resend the print job Contact technical The problem is solved support Is the print density uneven The problem is solved Go to step 2 a Turn on the printer b Open a Web browser and then type the printer IP address c Press Enter Does the Embedded Web Server open Troubleshooting 157 Action Yes No Step 2 The problem is solved Go to step 3 Make sure the printer IP address is correct a View the printer IP add
82. he page will print Clearing jams 107 Printer control panel message What to do Standard bin x page jam clear standard Remove the jammed paper bin 20y xx Rear door x page jam open rear Open the rear door and then remove the jammed paper door 20y xx Tray x x page jam remove tray Pull the indicated tray out and then remove the jammed x 24y xx paper Multipurpose x page jam clear manual Remove all paper from the multipurpose feeder andthen feeder feeder 250 xx remove the jammed paper Front door x page jam open front Open the front door then remove the toner cartridge door 20y xx imaging unit and jammed paper Tray 1 x page jam remove tray 1 to Pull tray 1 completely out then push the front duplex flap clear duplex 23y xx down and then remove the jammed paper Note You may need to open the rear door to clear some 23y xx paper jams Clearing jams 108 x page jam open front door 20y xx AN CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 Pullthe toner cartridge out using the handle Clearing jams 109 3 Lift the blue handle and then pull the imaging unit out of the printer Warning Potential Damage Do not touch the shiny blue photoconductor drum under the imaging un
83. iced by someone from outside your organization The printer is being removed from your premises for service e The printer is being sold to another organization Securing the printer 92 Erasing volatile memory The volatile memory RAM installed in your printer requires a power source to retain information To erase the buffered data turn off the printer Erasing non volatile memory Erase individual settings device and network settings security settings and embedded solutions by following these steps 1 Turn off the printer 2 Hold down 2 and 6 on the keypad while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu appears When the printer is fully turned on a list of functions appears on the printer display 3 Press the up or down arrow button untilWipe All Settings appears The printer will restart several times during this process Note Wipe All Settings securely removes device settings solutions jobs and passwords from the printer memory 4 Navigate to Back gt Exit Config Menu The printer will perform a power on reset and then return to normal operating mode Finding printer security information In high security environments it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed For more information see the Embedded
84. ilable options in the printer driver on page 21 b Resend the print job Does the internal option operate correctly Tray problems Step 1 The problem is solved Go to step 2 a Open the tray and do one or more of the following Check for paper jams or misfeeds Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray If you are printing on custom size paper then make sure that the paper guides rest against the edges of the paper Make sure the paper is below the maximum paper fill indicator Make sure paper lies flat in the tray b Check if the tray closes properly Is the tray working Step 2 The problem is solved Go to step 3 a Turn off the printer then wait about 10 seconds and then turn the printer back on b Resend the print job Is the tray working Step 3 Go to step 4 Reinstall the tray For Check if the tray is installed and recognized by the printer more information see the setup documentation that came with the tray Print a menu settings page and then check if the tray is listed in the Installed Features list Is the tray listed in the menu settings page Troubleshooting 131 Action Vg No ooo Step 4 Go to step 5 Manually add the tray Check if the tray is available in the printer driver in the printer driver Note If necessary manually add the tray in the printer driver to make it available for print jobs For more info
85. ing Understanding the printer menus 71 Set Date and Time menu Use To Current Date and Time Show the current date and time settings for the printer Manually Set Date and Time Enter the date and time input date time Notes e For touch screen printer models date and time are set in YYYY MM DD HH MM format e Manually setting the date and time sets Enable NTP to No e For non touch screen printer models the wizard lets you set the date and time in YYYY MM DD HH MM format Time Zone Select the time zone list of time zones Note GMT is the factory default setting for non touch screen printer models Automatically observe DST Set the printer to use the applicable daylight saving time DST start and end times associated with the printer Time Zone setting Note On is the factory default setting Enable Network Time Protocol which synchronizes the clocks of devices on a network Notes e On is the factory default setting e The setting is turned off if you manually set the date and time Understanding the printer menus 72 Settings menu General Settings menu Use Display Language Set the language of the text appearing on the printer display English Note Not all languages are available for all printers and you may Francais need to install special hardware for those languages to appear Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar T
86. ing the controller board on page 13 2 Unpack the optional card Warning Potential Damage Avoid touching the connection points along the edge of the card 3 Holding the card by its sides align the plastic pins 1 on the card with the holes 2 on the controller board 2 r RCN Additional printer setup 4 Push the card firmly into place as shown in the illustration Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Note The entire length of the connector on the card must touch and be flushed against the controller board 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 21 Installing hardware options Installing optional trays AN CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Additional printer setup 18 1 Turn off the printer using the power switch and then
87. ing to the printer display Note Off is the factory default setting Set the amount of time in seconds the printer waits to receive an end of job message before canceling the remainder of the print job Notes e 90 sec is the factory default setting e When the timer expires any partially printed page still in the printer is printed and then the printer checks to see if any new print jobs are waiting e Print Timeout is available only when using PCL emulation This setting has no effect on PostScript emulation print jobs Set the amount of time in seconds the printer waits for additional data before canceling a print job Note 40 sec is the factory default setting Let the printer automatically continue printing from certain offline situations when these are not resolved within the specified time period Note Disabled is the factory default setting Specify whether the printer reprints jammed pages Notes e Auto is the factory default setting The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks e On sets the printer to always reprint jammed pages e Off sets the printer to never reprint jammed pages Notes e On is the factory default setting On sets the printer to automatically dump blank pages or partially printed pages to the standard bin after a jammed page has been cleared e Off requires the user to remove all pages from all p
88. inter Note If the printer is not the default printer then you must select the printer for each document that you want to print b Resend the print job Do the jobs print Step 2 The problem is solved Go to step 3 a Check ifthe printer is plugged in and turned on and if Ready appears on the printer display b Resend the print job Do the jobs print Step 3 The problem is solved Go to step 4 Ifan error message appears on the printer display then clear the message Note The printer continues to print after clearing the message Do the jobs print Step 4 The problem is solved Go to step 5 a Check if the ports USB serial or Ethernet are working and if the cables are securely connected to the computer and the printer Note For more information see the setup documentation that came with the printer b Resend the print job Do the jobs print Troubleshooting 135 Step 5 The problem is solved Go to step 6 a Turn off the printer then wait for about 10 seconds and then turn the printer back on b Resend the print job Do the jobs print Step 6 The problem is solved Contact technical a Remove and then reinstall the printer software For more information see Installing the printer software on page 20 Note For more information visit http support dell com b Resend the print job Do the jobs print Print job takes longer than expected No Step 1 The problem is solved Go to s
89. inter must have a surface able to support the full footprint of the printer e Any cart used to move the hardware options must have a surface able to support the dimensions of the hardware options Keep the printer in an upright position e Avoid severe jarring movements Shipping the printer When shipping the printer use the original packaging Managing the printer 101 Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer When there is an error a bubble appears telling you what the error is and points you to the appropriate recovery information If you installed Status Messenger with your printer software then the application launches automatically when the software installation is completed The installation is successful if you see the Status Messenger icon in the system tray Notes e This feature is available only in Windows XP or later e Make sure bidirectional communication support is in place so the printer and computer can communicate Disabling Status Messenger 1 From the system tray right click the Status Messenger icon 2 Select Exit Enabling Status Messenger 1 Click ate or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then click Status Messenger Accessing Status Monitor Center Use the Status Monitor Center appli
90. ion in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Reports and then click the type of report you want to view Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low low very low or reach their end of life by setting the selectable alerts Notes e Selectable alerts can be set on the toner cartridge imaging unit and maintenance kit e All selectable alerts can be set for nearly low low and very low supply conditions Not all selectable alerts can be set for the end of life supply condition E mail selectable alert is available for all supply conditions e The percentage of estimated remaining supply that prompts the alert can be set on some supplies for some supply conditions 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Print Settings gt Supply Notifications 3 From the drop down menu for each supply select one of the following noti
91. irections Isolated 78 Print multiple page images on one side of a paper Notes e Off is the factory default setting e The number selected is the number of page images that will print per side Specify the positioning of multiple page images when using Paper Saver Notes e Horizontal is the factory default setting e Positioning depends on the number of page images and whether they are in portrait or landscape orientation Specify the orientation of a multiple page document Note Auto is the factory default setting The printer chooses between portrait and landscape Print a border when using Paper Saver Note None is the factory default setting Specify the printed output resolution in dots per inch Note 600 dpi is the factory default setting Enable more pixels to print in clusters for clarity in order to enhance images horizontally or vertically or to enhance fonts Note Off is the factory default setting Understanding the printer menus Toner Darkness 1 10 Enhance Fine Lines Gray Correction Auto Off Brightness 6 to 6 Contrast 0 5 Utilities menu Format Flash Yes No 79 Lighten or darken the printed output Notes e 8 is the factory default setting e Selecting a smaller number can help conserve toner Enable a print mode preferable for files such as architectural drawings maps electrical circuit diagrams and flow charts Notes e Off is the factor
92. iseaniens 49 Printing COnTlaential ANG OtneEr NEIG JODS wuiecdinsvisdea sisal cdeiedenuliar a E A A ees 49 PADUNE IMTORMAION pages sasicosssccisuinccsdatulaadeysnsadeesvanstaGeseieeuteaiisdsisaaisoaiaasamensaatraviantis eae awa 50 PRIMES a TOME sample Steene lessee dodanie tdatold eats a dasa ns tivea baer mesons 50 PHILS drect INST annonae a a E a teenie fut ww vaueatorcwncems 50 Canceling airin JOD sieaseeteetta aces atettnecup ahs Sea lcsaeauetccwiadetanlasanendecou suse sana ube suse eta A N 50 Canceling a print job from the printer control PANE l ce eeccccssssececseceeceseceeeesececeeeeeecsueeecsueeecseeesseeeeeseees 50 Canceling a print JOO Trom the COMPUTED iren sain iwkensiaees coaches siemeviamiwlasdiaasabesaaeuaadauaaaausanewasancedaams 51 Understanding the printer MenuG csccccscscscscscscsccccscscscscscscssscsccscscsess D2 AVL STIEIS WS etrceecoae caw snssttunsccs sede E va preeteecesvarieslcGaiie N ernie ae asia cocaternaeieiauness 52 PAD CM GNU assets Seawatsediee N AE mecamawotaceesacommeden ctitastenweedeeetens 53 REPORTS VC IU orice oi San zave TET cee nenraas eae eta aku tete cian na male NA edonteadtaawessaeee 61 Network POPES mentrina E E E EE EEE a AA 62 SECU MENU seri a E a A onan ae eecakenneetaacade 70 SONES MEN Usini a a a a A 72 HEDE TT E A 85 Saving money and the environment sessessessecescessecoecescesceceecoecesceseessesee D7 SAVING Paper AMG TOMEN sorra E R e E PO A 87 SAV MVS ENEL
93. it Doing so may affect the quality of future print jobs 4 Lift the blue flap in front of the printer 5 Place the imaging unit aside on a flat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Clearing jams 110 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 7 Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer and then insert the imaging unit into the printer 8 Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer Clearing jams 111 9 Close the front door 10 From the printer control panel select Next gt OK gt Clear the jam press OK gt Ca clear the message and continue printing x page jam open rear door 20y xx 1 Open the front door 2 Gently pull down the rear door AN CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 112 4 Cl
94. itional printer memory Insufficient memory to collate job 37 Try one or more of the following e From the printer control panel press OK to print the portion of the job already stored and begin collating the rest of the print job Cancel the current print job Insufficient memory for Flash Memory Defragment operation 37 Try one or more of the following e From the printer control panel press OK to stop the defragmentation and continue printing e Delete fonts macros and other data in the printer memory From the printer control panel navigate to gt Settings gt OK gt Settings gt OK gt Print Settings gt OK gt Utilities Menu gt OK gt Format Flash gt OK gt Yes gt e Install additional printer memory Insufficient memory some Held Jobs were deleted 37 From the printer control panel press OK to clear the message Insufficient memory some held jobs will not be restored 37 Do either of the following e From the printer control panel press OK to clear the message e Delete other held jobs to free up additional printer memory Load paper source with custom string orientation Try one or more of the following e Load the indicated tray or feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If the printer finds a tray that has the correct paper type and size then it feeds from that tr
95. k the memory card Warning Potential Damage Do not touch the connection points along the edge of the card Doing so may cause damage Additional printer setup 15 3 Align the notch 1 on the memory card with the ridge 2 on the connector 1 2 4 Push the memory card straight into the connector and then push the card toward the controller board wall until it clicks into place A i 5 Close the controller board access door Note When the printer software and any hardware options are installed it may be necessary to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 21 Additional printer setup 16 Installing an optional card CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors 1 Access the controller board For more information see Access
96. ked vertical lines appear on prints Leading edge Trailing edge Eee 1 Go to C 2 The is solved a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Do streaked vertical lines appear on prints Step 2 Go to step 3 Do one or more of the From the printer control panel set the paper texture type and weight in following the Paper menu to match the paper loaded in the tray Specify the paper texture type and Do the paper texture type and weight match the paper in the tray weight from the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper texture type and weight specified in the tray settings Step 3 Go to step 4 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do streaked vertical lines appear on prints Step 4 Go to step 5 The problem is solved a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Do streaked vertic
97. kewed Step 2 Contact technical a Check if you are printing on a paper that is supported by the tray support b Resend the print job Is the print still skewed 149 T The problem is solved The problem is solved No The problem is solved The problem is solved Troubleshooting Printer is printing solid black pages mS Yes Step 1 Go to step 2 a Reinstall the imaging unit 1 Remove the toner cartridge and then the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 2 Install the imaging unit and then the cartridge b Resend the print job Is the printer printing solid black pages Step 2 Contact technical Replace the imaging unit and then resend the print job support Is the printer printing solid black pages Transparency print quality is poor Yes Step 1 Go to step 2 From the printer control panel set the paper type in the Paper menu to match the paper loaded in the tray Is the paper type for the tray set to Transparency Step 2 Contact technical a Check if you are using a recommended type of transparency support b Resend the print job Is the print quality still poor 150 a The problem is solved The problem is solved a Set the paper type to Transparency The problem is solved Troubleshooting 151 Streake
98. llow the instructions on the computer screen Select Ethernet connection and then click Continue Attach the Ethernet cable when instructed to do so U A W N Select the printer from the list and then click Continue Note If the configured printer does not appear in the list then click Modify Search 6 Follow the instructions on the computer screen Additional printer setup 23 For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer 2 Obtain the printer IP address either e From the printer control panel From the TCP IP section in the Network Ports menu e By printing a network setup page or menu settings page and then finding the TCP IP section Note You will need the IP address if you are configuring access for computers on a different subnet than the printer 3 Install the printer driver on the computer a_ Insert the Software and Documentation CD and then double click the installer package for the printer b Follow the instructions on the computer screen c Select a destination and then click Continue d From the Easy Install screen click Install e Type the user password and then click OK All the necessary applications are installed on the computer f Click Close when installation is complete 4 Add the printer e For IP printing a From the Apple menu navigate to either of the following System Preferences gt Print amp Scan System Preferences gt Print amp
99. mpty the print job continues using the linked tray Specify the paper size loaded in each tray Notes e Letter is the US factory default setting A4 is the international factory default setting e If two trays contain paper of the same size and type and the trays have the same settings then the trays are automatically linked When one tray is empty the print job continues using the linked tray e The A6 paper size is supported only in Tray 1 and the multipurpose feeder Specify the type of paper loaded in each tray Notes e Plain Paper is the factory default setting for Tray 1 Custom Type x is the factory default setting for all other trays e If available a user defined name will appear instead of Custom Type x e Use this menu to configure automatic tray linking Note Only installed trays and feeders are listed in this menu Understanding the printer menus 54 MP Feeder Size Specify the paper size loaded in the multipurpose feeder A4 A5 AG Letter is the US factory default setting A4 is the international factory default setting Notes JIS BS Letter Legal From the Paper menu set Configure MP to Cassette for MP Feeder Size to appear as a menu The multipurpose feeder does not automatically detect paper size Make sure to set the paper size value Executive Oficio Mexico Folio Statement Universal 7 3 4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envel
100. ms 115 3 Insert the tray 4 Fromthe printer control panel select Next gt OK gt Clear the jam press OK gt Ca clear the message and continue printing x page jam clear manual feeder 25y xx 1 From the multipurpose feeder firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed s SS 2 Flexthe sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface Clearing jams 116 3 Reload paper into the multipurpose feeder Note Make sure the paper guide lightly rests against the edge of the paper 4 From the printer control panel select Next gt OK gt Clear the jam press OK gt Ca clear the message and continue printing Troubleshooting 117 Troubleshooting Understanding the printer messages Cartridge imaging unit mismatch 41 xy 1 Check if the toner cartridge and imaging unit are both MICR Magnetic Imaging Content Recording or non MICR supplies Note For a list of supported supplies contact the place where you purchased the printer 2 Change the toner cartridge or imaging unit so that both are MICR or non MICR supplies Notes e Use MICR toner cartridge and imaging unit for printing checks and other similar documents e Use non MICR toner cartridge and imaging unit for regular print jobs Cartridge low 88 xy You may need t
101. n wrong paper 136 jobs do not print 134 Large jobs do not collate 137 multiple language PDF files do not print 133 paper curl 143 paper frequently jams 131 print job takes longer than expected 135 tray linking does not work 137 unexpected page breaks occur 138 printer configurations 10 minimum clearances 9 moving 9 99 100 selecting a location 9 shipping 100 printer configurations basic model 10 configured model 10 printer control panel 11 adjusting brightness 90 factory defaults restoring 104 indicator light 12 Sleep button light 12 using 11 printer control panel virtual display using the Embedded Web Server 101 printer information where to find 8 printer is printing blank pages 148 printer messages x page jam clear manual feeder 25y xx 115 x page jam clear standard bin 20y xx 112 x page jam open front door 20y xx 108 x page jam open rear door 20y xx 111 x page jam open tray x 24y xx 114 Cartridge low 88 xy 117 Cartridge nearly low 88 xy 117 Cartridge very low x estimated pages remain 88 xy 117 Cartridge imaging unit mismatch 41 xy 117 Change paper source to custom string load orientation 118 164 Change paper source to custom type name load orientation 117 Change paper source to paper size load orientation 118 Change paper source to paper type paper size load orientation 118 Close front door 118 Complex page some data may not hav
102. national Organization for Standardization test methods and page content Average continuous black declared cartridge yield in accordance with ISO IEC 19752 Ordering supplies Ordering supplies using the Supplies Ordering Utility 1 Click z4 or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then navigate to Status Monitor Center gt Order Supplies 4 From the Order Printer Supplies dialog do any of the following e Click Order Online to order supplies on the Internet e Click Order by Phone to order supplies by phone Ordering supplies using Printer Home 1 Click ate or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select your printer and then navigate to Dell Printer Home gt Maintenance gt Order supplies 4 From the Order Printer Supplies dialog do any of the following e Click Order Online to order supplies on the Web e Click Order by Phone to order supplies by phone Maintaining the printer 95 Storing supplies Choose a cool clean storage area for the printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to e Direct sunlight e Temperatures above 35 C 95 F e High humidity above 80 e Salty air e Corrosive gases e Heavy dust Replacing supplies Replacing the toner cartridge 1 Press the but
103. nd then press OK 4 Press the up or down arrow button to select the paper type and then press OK to change the settings Configuring Universal paper settings The Universal paper size is a user defined setting that lets you print on paper sizes that are not preset in the printer menus Notes e The smallest Universal paper size is 6 x 127 mm 3 x 5 inches and is supported only from the multipurpose feeder e The largest Universal paper size is 216 x 355 6 mm 8 5 x 14 inches and is supported from all paper sources 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Universal Setup gt OK gt Units of Measure gt OK gt select a unit of measure gt OK 2 Select Portrait Width or Portrait Height and then press OK 3 Press the left or right arrow button to change the setting and then press OK Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20 lb paper It collects prints facedown The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks Loading paper and specialty media 28 To open the paper stop pull it so that it flips forward Note Close the paper stop when moving the printer to another location Loading trays CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Pull the tr
104. nd unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Open the controller board access door ee Additional printer setup 14 2 Use the following illustration to locate the appropriate connector Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors Memory card connector p22 Option card connector Installing a memory card AN CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any controller board electronic components or connectors An optional memory card can be purchased separately and attached to the controller board 1 Access the controller board For more information see Accessing the controller board on page 13 2 Unpac
105. nd weight of the paper loaded Change the paper loaded in the tray to match the paper type texture and weight specified in the tray settings Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper type texture and weight from Printing Preferences or from the Print dialog b Resend the print job Is the print still too dark Step 4 From the printer Go to step 5 Check if the paper loaded in the tray has texture or rough finishes control panel change the texture settings in the Paper Texture menu to match the eal you are printing Are you printing on textured or rough paper Step 5 Go to step 6 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Is the print still too dark Step 6 Contact technical The problem is solved Replace the imaging unit and then resend the print job support Is the print still too dark Troubleshooting 147 Print is too light Action Step 1 Go to a 2 The is solved a From the Quality menu on the printer control panel increase the toner darkness Note 8 is the factory default setting b Resend the print job Is the print still too light Step 2 Go to step 3 Change the paper type From the printer control panel set the paper type texture and weight in texture and weight to the Paper
106. ng consult your paper supplier Remember that these are general guidelines only and that paper meeting these guidelines may still cause paper feeding problems in any laser printer for example if the paper curls excessively under normal printing conditions Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality e For best results store paper where the temperature is 21 C 70 F and the relative humidity is 40 percent Most label manufacturers recommend printing in a temperature range of 18 24 C 65 75 F with relative humidity between 40 and 60 percent e Store paper in cartons ona pallet or shelf rather than on the floor e Store individual packages on a flat surface e Do not store anything on top of individual paper packages e Take paper out of the carton or wrapper only when you are ready to load it in the printer The carton and wrapper help keep the paper clean dry and flat Using specialty media Tips on using card stock Card stock is heavy single ply specialty media Many of its variable characteristics such as moisture content thickness and texture can significantly impact print quality Print samples on the card stock being considered for use before buying large quantities Paper and specialty media guide 41 When printing on card stock Make sure the Paper Type is Card Stock Select the appropriate Paper Texture setting Be aware that preprinting perforation
107. ng paper The optional trays can automatically feed paper weights up to 120 g m 32 lb bond grain long paper The multipurpose feeder can automatically feed paper weights up to 163 g m 43 Ib bond grain long paper Paper lighter than 60 g m 16 Ib might not be stiff enough to feed properly causing jams For best performance use 75 g m 20 lb bond grain long paper For paper smaller than 182 x 257 mm 7 2 x 10 1 inches it is recommended to use 90 g m 24 Ib or heavier paper Note Two sided printing is supported only for 60 90 g m72 16 24 lb bond paper Curl Curlis the tendency for paper to curl at its edges Excessive curl can cause paper feeding problems Curl can occur after the paper passes through the printer where it is exposed to high temperatures Storing paper unwrapped in hot humid cold or dry conditions even in the trays can contribute to paper curling prior to printing and can cause feeding problems Smoothness Paper smoothness directly affects print quality If paper is too rough toner cannot fuse to it properly If paper is too smooth it can cause paper feeding or print quality issues Always use paper between 100 and 300 Sheffield points smoothness between 150 250 Sheffield points produces the best print quality Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to u
108. nnect the printer Check if one end of the printer cable is plugged into a port on the printer cable securely to the and the other to the computer print server option or other network printer and the device computer print server option or other y network device Is the printer cable securely attached to the printer and the computer print server option or other network device Step 9 Go to step 10 Turn off the printer Make sure to install all hardware options properly and remove any packing remove all packing material materials then reinstall the hardware options and then turn Are all hardware options properly installed and all packing material p on the printer removed Step 10 Go to step 11 Use correct printer Check if you have selected the correct port settings in the printer driver driver settings Are the port settings correct Troubleshooting 129 Action Vg Noo Step 11 Go to step 12 Install the correct Check the installed printer driver printer driver Is the correct printer driver installed Step 12 The problem is solved Contact technical Turn off the printer then wait for about 10 seconds and then turn the printer back on Is the printer working Printer display is blank Step 1 The problem is solved Go to step 2 Press the Sleep button on the printer control panel Does Ready appear on the printer display Step 2 The problem is solved Turn off the printer Turn off the
109. not work if it is inserted into the rear USB slot Is the flash drive inserted into the front USB slot Step 2 Check if the printer is busy Note A green blinking light indicates that the printer is busy Is there an error message on the display Step 3 Check for an error message on the display Note A blinking red light indicates a printer error Since the printer requires attention the printer ignores the flash drive Does the printer require attention 133 The problem is solved Go to step 2 The problem is solved Contact technical Yes TT Insert the flash drive into the front USB slot Go to step 2 Wait until the printer is Go to step 3 ready then view the held jobs list and then print the documents Clear the message Go to step 4 Troubleshooting 134 Action Vg No ooo Step 4 Go to step 5 Use a supported flash Check if the flash drive is supported drive For more information regarding tested and approved USB flash memory devices see Supported flash drives and file types on page 49 Is the flash drive supported Step 5 Contact your system Contact technical Check if the USB slot is disabled by the system support person support person support Is the USB slot disabled Print jobs do not print No Step 1 The problem is solved Go to step 2 a From the document you are trying to print open the Print dialog and check if you have selected the correct pr
110. ntial Print Setup 3 Modify the settings e Set a maximum number of PIN entry attempts When a user exceeds a specific number of PIN entry attempts all of the jobs for that user are deleted e Set an expiration time for confidential print jobs When a user has not printed the jobs within the specified time all of the jobs for that user are deleted 4 Save the modified settings Copying printer settings to other printers Note This feature is available only in network printers 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click the Copy Printer Settings Managing the printer 104 3 Tochange the language select a language from the drop down menu and then click Click here to submit language 4 Click Printer Settings 5 Type the IP addresses of the source and target printers in their appropriate fields Note If you want to add or remove a target printer then click Add Target IP or Remove Target IP 6 Click Copy Printer Settings Restoring factory default settings If you want to keep a list of the current menu settings for reference then print a menu settings page before restoring the factory default settings For
111. nvelope Type Specify the envelope type being manually loaded Envelope Note Envelope is the factory default setting Rough Envelope Custom Type x Note Only installed trays and feeders are listed in this menu Understanding the printer menus Configure MP menu Configure MP Cassette Manual First Substitute Size menu Substitute Size Off Statement A5 Letter A4 All Listed Paper Texture menu Plain Texture Smooth Normal Rough Card Stock Texture Smooth Normal Rough Transparency Texture Smooth Normal Rough Recycled Texture Smooth Normal Rough Determine when the printer selects paper from the multipurpose feeder Notes e Cassette is the factory default setting Cassette configures the multipurpose feeder as the automatic paper source e Manual sets the multipurpose feeder only for manual feed print jobs e First configures the multipurpose feeder as the primary paper source Substitute a specified paper size if the requested paper size is not available Notes e All Listed is the factory default setting All available substitutions are allowed e Off indicates that no size substitutions are allowed e Setting a size substitution lets the print job continue without Change Paper appearing Specify the relative texture of the plain paper loaded Note Normal is the factory default setting Specify the relative texture of the card stock loaded Notes e Normal is the factory default
112. o avoid personal injury or printer damage e Turn the printer off using the power switch and then unplug the power cord from the electrical outlet e Disconnect all cords and cables from the printer before moving it e If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place e Use the handholds located on both sides of the printer to lift it e Make sure your fingers are not under the printer when you set it down e Before setting up the printer make sure there is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement AN CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching CAUTION SHOCK HAZARD If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer AN CAUTION SHOCK HAZARD Make sure that all external connections such as Ethernet and telephone system connections are properly installed in their marked plug in ports This product
113. o loosen them and then fan them Straighten the edges on a level surface 4 Load the paper or specialty media Note Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides Overfilling may cause paper jams Loading paper and specialty media 34 e Load paper transparencies and card stock with the recommended printable side faceup and the top edge entering the printer first For more information on loading transparencies see the packaging that the transparencies came in e Load letterhead faceup with the top edge entering the printer first For two sided duplex printing load letterhead facedown with the bottom edge entering the printer first Loading paper and specialty media 35 e Load envelopes with the flap on the left side facedown Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer 5 From the printer control panel set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address on the printer control panel in the TCP IP section under the Network Ports menu The IP address appears as four sets of numbers sep
114. o order a toner cartridge Press OK to clear the message and continue printing Cartridge nearly low 88 xy If necessary press OK on the printer control panel to clear the message and continue printing Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If necessary press OK to clear the message and continue printing Change paper source to custom type name load orientation Try one or more of the following Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Cancel the print job Troubleshooting 118 Change paper source to custom string load orientation Try one or more of the following e Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel Cancel the print job Change paper source to paper size load orientation Try one or more of the following e Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu
115. oad too much paper Make sure the stack height is below the maximum paper fill indicator e Do not slide the paper into the tray Load paper as shown in the illustration Clearing jams 106 e Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes e Push the tray firmly into the printer after loading paper Use recommended paper e Use only recommended paper or specialty media e Do not load wrinkled creased damp bent or curled paper e Flex fan and straighten paper before loading it e Do not use paper that has been cut or trimmed by hand e Do not mix paper sizes weights or types in the same tray e Make sure the paper size and type are set correctly on the computer or printer control panel e Store paper according to manufacturer recommendations Understanding jam messages and locations When a jam occurs a message indicating the jam location and information to clear the jam appears on the printer display Open the doors covers and trays indicated on the display to remove the jam Notes e When Jam Assist is set to On the printer automatically flushes blank pages or pages with partial prints to the standard bin after a jammed page has been cleared Check your printed output stack for discarded pages e When Jam Recovery is set to On or Auto the printer reprints jammed pages However the Auto setting does not guarantee that t
116. of the power cord is plugged into the printer and the power cord into the other to a properly grounded electrical outlet printer and the other to a properly grounded lectrical outlet Is the power cord plugged into the printer and a properly grounded PRITE A GUREN electrical outlet Troubleshooting 128 Action Yes Yo Step 4 Unplug the other Go to step 5 Check other electrical equipment plugged into the electrical outlet electrical equipment and then turn on the printer If the printer Does other electrical equipment work does not work then reconnect the other electrical equipment Step 5 Go to step 6 Make sure to matchthe Check if the cables connecting the printer and the computer are inserted following in the correct ports e The USB symbol on the cable with the Are the cables inserted in the correct ports USB symbol on the printer e The appropriate Ethernet cable with the Ethernet port Step 6 Turn on the switch or Go to step 7 Make sure the electrical outlet is not turned off by a switch or breaker reset the breaker Is the electrical outlet turned off by a switch or breaker Step 7 Connect the printer Go to step 8 Check if the printer is plugged into any surge protectors uninterruptible Power cord directly to power supplies or extension cords a properly grounded electrical outlet Is the printer plugged into any surge protectors uninterruptible power supplies or extension cords Step 8 Go to step 9 Co
117. on the printer control panel e Cancel the print job Change paper source to paper type paper size load orientation Try one or more of the following e Load the correct size and type of paper in the tray and then press OK on the printer control panel Note Make sure the paper size and type settings are specified in the Paper menu on the printer control panel e Cancel the print job Close front door Close the front door of the printer Complex page some data may not have printed 39 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job Cancel the print job e Install additional printer memory Defective flash detected 51 Try one or more of the following Replace the defective flash memory card From the printer control panel press OK to ignore the message and continue printing Cancel the current print job Troubleshooting 119 Error reading USB drive Remove USB An unsupported USB device is inserted Remove the USB device and then insert a supported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary press E3 clear the messa
118. onfiguration method using 24 Q Quality menu 78 Quiet mode 88 R recycled paper using 40 87 recycling Dell products 90 reducing noise 88 Reinstall missing or unresponsive cartridge 31 xy 124 Reinstall missing or unresponsive imaging unit 31 xy 124 Remove paper from standard output bin 125 repeat print jobs printing from a Macintosh computer 49 printing from Windows 49 repeating print defects appear on prints 145 165 Replace cartridge O estimated pages remain 88 xy 125 Replace imaging unit O estimated pages remain 84 xy 125 Replace maintenance kit O estimated pages remain 80 xy 125 Replace unsupported cartridge 32 xy 125 Replace unsupported imaging unit 32 xy 125 replacing imaging unit 97 toner cartridge 95 reports viewing 102 Reports menu 61 63 reserve print jobs printing from a Macintosh computer 49 printing from Windows 49 S safety information 6 7 security modifying confidential print settings 103 Security Audit Log menu 70 security lock 91 security settings erasing 92 security Web page where to find 92 selecting a location for the printer 9 selecting paper 39 Set Date and Time menu 71 setting paper size 27 paper type 27 TCP IP address 64 setting up the printer on an Ethernet network Macintosh only 22 on an Ethernet network Windows only 22 Setup menu 75 shipping the printer 100 Sleep mode adjusting 88 SMTP server not set up Contact system administrator 1
119. ope Other Envelope MP Feeder Type Specify the type of paper loaded in the multipurpose feeder Plain Paper Card Stock Transparency Recycled e From the Paper menu set Configure MP to Cassette for MP Feeder Labels Type to appear as a menu Notes e Plain Paper is the factory default setting Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Note Only installed trays and feeders are listed in this menu Understanding the printer menus 55 Manual Paper Size Specify the paper size being manually loaded A4 Note Letter is the US factory default setting A4 is the international factory A5 default setting A6 JIS B5 Letter Legal Executive Oficio Mexico Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded Plain Paper Card Stock Transparency Recycled e From the Paper menu set Configure MP to Manual for Manual Paper Labels Type to appear as a menu Notes e Plain Paper is the factory default setting Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type x Manual Envelope Size Specify the envelope size being manually loaded 7 3 4 Envelope Note 10 Envelope is the US factory default setting DL Envelope is the 9 Envelope international factory default setting 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Manual E
120. ose the rear door 5 Fromthe printer control panel select Next gt OK gt Clear the jam press OK gt Cra clear the message and continue printing x page jam clear standard bin 20y xx 1 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 2 Fromthe printer control panel select Next gt OK gt Clear the jam press OK gt Ca clear the message and continue printing Clearing jams 113 x page jam remove tray 1 to clear duplex 23y xx AN CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Pullthe tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing jams 114 4 Insert the tray 5 Fromthe printer control panel select Next gt OK gt Clear the jam press OK gt Cra clear the message and continue printing x page jam open tray x 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed Clearing ja
121. ossible jam locations Successfully print a page that may not have printed otherwise Notes e Off is the factory default setting Off prints a partial page when there is not enough memory to print the whole page e On sets the printer to process the whole page so that the entire page prints Understanding the printer menus Press Sleep Button Do nothing Sleep Hibernate Press and Hold Sleep Button Do nothing Sleep Hibernate Factory Defaults Do Not Restore Restore Now Custom Home Message Off IP Address Hostname Contact Name Location Zero Configuration Name Custom Text 1 Setup menu Printer Language PCL Emulation PS Emulation 75 Determine how the printer while in idle state reacts to a short press of the Sleep button Note Sleep is the factory default setting Determine how the printer while in idle state reacts to a long press of the Sleep button Note Sleep is the factory default setting Use the printer factory default settings Notes Do Not Restore is the factory default setting Do Not Restore retains the user defined settings e Restore Now sets all printer settings to the factory default settings except Network Ports menu settings All downloads stored in the RAM are deleted Downloads stored in the flash memory are not affected Select a custom home message that appears as an alternating display of the printer status Note Off is the factory default setting Set the def
122. ote The PPDS fonts appear only when the PPDS data stream is activated Printing a directory list From the printer control panel navigate to gt Settings gt Reports gt OK gt Print Directory gt OK Note The Print Directory menu item appears only when an optional flash memory is installed Canceling a print job Canceling a print job from the printer control panel From the printer control panel press x gt OK Printing 51 Canceling a print job from the computer For Windows users 1 Open the printers folder a Click un or click Start and then click Run b Inthe Start Search or Run dialog type control printers c Press Enter or click OK 2 Double click the printer icon 3 Select the print job you want to cancel 4 Click Delete For Macintosh users 1 From the Apple Menu navigate to either of the following e System Preferences gt Print amp Scan gt select a printer gt Open Print Queue e System Preferences gt Print amp Fax gt select a printer gt Open Print Queue 2 From the printer window select the print job you want to cancel and then click Delete Understanding the printer menus Understanding the printer menus Menus list Paper Menu Default Source Paper Size Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Security Confidential Print Security Audit Log Set Date and Time Reports Menu Settings Page Device
123. ou are using are supported by the printer 1 From the printer control panel navigate to Menus gt Reports gt Print Fonts 2 Select PCL Fonts or PostScript Fonts b Resend the print job Are you using fonts that are supported by the printer Step 2 The problem is solved Contact technical Check if the fonts installed on the computer are supported by the printer support Are the fonts installed on the computer supported by the printer Clipped pages or images Leading edge Yes No Go to step 2 The problem is solved a Move the width and length guides in the tray to the correct positions for the paper loaded b Resend the print job Is the page or image clipped Step 2 Go to step 3 Do one or more of the From the printer control panel set the paper size and type in the Paper following menu to match the paper loaded in the tray e Specify the paper size from the tray Do the paper size and type match the paper loaded in the tray settings to match the paper loaded in the tray Change the paper loaded in the tray to match the paper size specified in the tray settings Troubleshooting 140 Action Vg No Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog b Resend the print job Is the page or image clipped Step 4 Contact technical The problem is solved a Reinstall the imaging uni
124. parated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings 3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Recycling Dell products To return Dell products for recycling 1 Visit our Web site at www dell com recycle 2 Select your country or region 3 Follow the instructions on the computer screen Securing the printer 91 Securing the printer Using the security lock feature The printer is equipped with a security lock feature Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place Statement of Volatility Your printer contains various types of memory that can store device and network settings and user data Type of memory Description Volatile memory Your printer uses standard random access memory RAM to temporarily buffer user data during simple print jobs Non volatile memory Your printer may use two forms of non volatile memory EEPROM and NAND flash memory Both types are used to store operating system device settings and network information Erase the content of any installed printer memory in the following circumstances e The printer is being decommissioned e The printer is being moved to a different department or location e The printer is being serv
125. per size load orientation 118 checking an unresponsive printer 127 checking status of parts and supplies 93 checking the status of parts and supplies 93 checking the virtual display using the Embedded Web Server 101 cleaning exterior of the printer 93 cleaning the printer 93 Close front door 118 Complex page some data may not have printed 39 118 confidential jobs modifying print settings 103 confidential print jobs printing from a Macintosh computer 49 printing from Windows 49 configuration information wireless network 23 configurations printer 10 Configure MP menu 56 configuring multiple printers 103 supply notifications imaging unit 102 161 supply notifications maintenance kit 102 supply notifications toner cartridge 102 configuring supply notifications 102 configuring the Universal paper size settings 27 connecting to a wireless network using PBC Push Button Configuration method 24 using PIN Personal Identification Number method 24 using the Embedded Web Server 25 conservation settings brightness adjusting 90 conserving supplies 87 Eco Mode 87 Hibernate Mode 89 Quiet mode 88 Sleep mode 88 conserving supplies 87 contacting technical support 158 control panel printer 11 indicator light 12 Sleep button light 12 controller board accessing 13 custom paper type assigning 37 custom paper type name creating 35 custom paper type names assigning 36 Custom Type x assigning a paper type 37 Custom T
126. plex mode Card stock Transparencies Recycled Glossy paper Paper labels Vinyl labels Bond2 Envelope Rough envelope o o E ae E o lt Paper and specialty media guide 45 Paper type 550 sheet tray Multipurpose feeder Duplex mode Colored Paper Light Paper Heavy Paper Rough Cotton 1 One sided paper labels designed for laser printers are supported for occasional use It is recommended to print 20 or fewer pages of paper labels per month Vinyl pharmacy and two sided labels are not supported 2 Bond and Heavy Paper are supported in duplex mode up to 90 g m 24 Ib paper weight 3 Custom Type x is supported in duplex mode if any of the paper type listed in the Custom Types menu is selected For more information see Custom Types menu on page 60 Printing 46 Printing This chapter covers printing printer reports and job cancelation Selection and handling of paper and specialty media can affect how reliably documents print For more information see Avoiding jams on page 105 and Storing paper on page 40 Printing a document Printing a document 1 From the Paper menu on the printer control panel set the paper type and size to match the paper loaded 2 Send the print job For Windows users a With a document open click File gt Print b Click Properties Preferences Options or Setup c Adjust the settings if necessary d Click OK gt Print For Macin
127. printer then wait for about 10 seconds and then turn the and then contact printer back on technical support Do Please wait and Ready appear on the printer display Option problems Cannot detect internal option Step 1 The problem is solved Go to step 2 Turn off the printer then wait for about 10 seconds and then turn on the printer Does the internal option operate correctly Step 2 Go to step 3 Connect the internal option to the controller Check if the internal option is properly installed in the controller board board a Turnoffthe printer using the power switch and then unplug the power cord from the electrical outlet b Make sure the internal option is installed in the appropriate connector in the controller board c Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Is the internal option properly installed in the controller board Troubleshooting 130 Yes No Step 3 Go to step 4 Reinstall the internal Print a menu settings page and then check to see if the internal option is option listed in the Installed Features list Is the internal option listed in the menu settings page Step 4 The problem is solved Contact technical a Check ifthe internal option is selected It may be necessary to manually add the internal option in the printer driver to make it available for print jobs For more information see Updating ava
128. r when maintenance is required Checking the status of parts and supplies on the printer control panel From the printer control panel navigate to gt Status Supplies gt OK View Supplies gt OK Checking the status of parts and supplies from the Embedded Web Server Note Make sure the computer and printer are connected to the same network 1 Open a Web browser and then type the printer IP address in the address field Maintaining the printer 94 Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Device Status gt More Details Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer Its accuracy may vary significantly and is dependent on many factors such as actual document content print quality settings and other printer settings The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate Until an adequate print history is obtained on the printer initial estimates assume future supplies consumption based on the Inter
129. rails of the imaging unit with the arrows on the side rails inside the printer 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer 8 Close the front door Moving the printer Before moving the printer CAUTION POTENTIAL INJURY Before moving the printer follow these guidelines to avoid personal injury or printer damage e Turn the printer off using the power switch and then unplug the power cord from the electrical outlet e Disconnect all cords and cables from the printer before moving it Maintaining the printer 100 e If an optional tray is installed then remove it from the printer To remove the optional tray slide the latch on the right side of the tray toward the front of the tray until it clicks into place e Use the handholds located on both sides of the printer to lift it e Make sure your fingers are not under the printer when you set it down Before setting up the printer make sure there is adequate clearance around it Use only the power cord provided with this product or the manufacturer s authorized replacement Warning Potential Damage Damage to the printer caused by improper moving is not covered by the printer warranty Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions e Any cart used to move the pr
130. ray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is supported only in duplex mode if the width is at least 210 mm 8 3 in and length is at least 279 mm 11 in The smallest supported Universal size is Supported only in the multipurpose feeder Paper and specialty media guide 44 Paper size Standard tray Optional 550 sheet Multipurpose feeder Duplex mode tray 10 Envelope 105 x 241 mm 4 1 x 9 5 in DL Envelope 110 x 220 mm 4 3 x 8 7 in a ee ee a ee C5 Envelope a ee ee B5 Envelope 176 x 250 mm 6 9 x 9 8 in Other Envelope J 229 x 356 mm 9 x 14 in 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is specified by the software application Universalis supported only in the standard tray if the paper size is at least 105 x 148 mm 4 1x 5 8 in Universal is supported only in the optional 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is supported only in duplex mode if the width is at least 210 mm 8 3 in and length is at least 279 mm 11 in The smallest supported Universal size is Supported only in the multipurpose feeder Supported paper types and weights The standard tray supports 60 90 g m 16 24 Ib paper weights The optional tray supports 60 120 g m 16 32 lb paper weights The multipurpose feeder supports 60 163 g m 16 43 lb paper weights Paper type 550 sheet tray Multipurpose feeder Du
131. ress e From the TCP IP section in the Network Ports menu e By printing a network setup page or menu settings page and then finding the TCP IP section Note An IP address appears as four sets of numbers separated by periods such as 123 123 123 123 b Open a Web browser and then type the IP address Note Depending on the network settings you may need to type https instead of http before the printer IP address to access the Embedded Web Server c Press Enter Does the Embedded Web Server open Step 3 The problem is solved Go to step 4 Check if the network is working a Printa network setup page b Check the first section of the network setup page and confirm thatthe status is Connected Note If the status is Not Connected then the connection may be intermittent or the network cable may be defective Contact your system support person for a solution and then print another network setup page c Open a Web browser and then type the printer IP address d Press Enter Does the Embedded Web Server open Step 4 The problem is solved Go to step 5 Check if the cable connections to the printer and print server are secure a Connect the cables properly For more information see the setup documentation that came with the printer b Open a Web browser and then type the printer IP address c Press Enter Does the Embedded Web Server open Step 5 The problem is solved Contact your system Temporarily disable th
132. rial and network buffers The printer automatically restarts when the setting is changed from the printer control panel The menu selection is then updated Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs Notes e Auto is the factory default setting On processes raw binary PostScript print jobs e Off filters print jobs using the standard protocol ENA Address Set the network address information for an external print server YYY YYY YYY YYY Note This menu is available only when the printer is attached to an external print server through the USB port ENA Netmask Set the netmask information for an external print server YYY YYY YYY YYY Note This menu is available only when the printer is attached to an external print server through the USB port ENA Gateway Set the gateway information for an external print server YYY YYY YYY YYY Note This menu is available only when the printer is attached to an external print server through the USB port Understanding the printer menus 69 SMTP Setup menu Use Specify SMTP server gateway and port information Note 25 is the default SMTP gateway port Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port SMTP Timeout Specify the amount of time in seconds before the server stops trying to 5 30 send an e mail Note 30 seconds is the factory default setting Reply Address Sp
133. rmation see Updating available options in the printer driver on page 21 Is the tray available in the printer driver Step 5 The problem is solved Contact technical Check if the option is selected a From the application you are using select the option For Mac OS X version 9 users make sure the printer is set up in Chooser b Resend the print job Is the tray working Paper feed problems Paper frequently jams Action Yes fo Step 1 Go to step 2 The problem is solved a Pull out the tray and then do one or more of the following Make sure paper lies flat in the tray Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray Check if the paper guides are aligned against the edges of the paper Make sure the paper is below the maximum paper fill indicator Check if you are printing on a recommended paper size and type b Insert the tray properly If jam recovery is enabled then the print jobs will reprint automatically Do paper jams still occur frequently Step 2 Go to step 3 The problem is solved a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Resend the print job Do paper jams still occur frequently Troubleshooting Action Step 3 Contact technical a Reviewthe tips on avoiding jams For more information see Avoiding SUppo
134. rom the Embedded Web Servel cccccesccseccesceeeeeeececseeeseeeeseeees 102 Modifying confidential Print SCttiNgS cccecccssecsssecsseceeeceeseceeececseceeseeceneeeseeeeesetenesseeeeenesseececeeenetees 103 Copying printer Settings to other PLiNter cccceecccsecccssecceecccescccesscceeeceuceceneceeecesesesseaeeeecessueeeceeenss 103 RESLOFINE factory GETAUIt setting Sessi n ei E neksiuiatwds Gertie eee noes 104 Clearing aM souicusedseucsicedsedsessioetdcaanceteveatesectccnweeatecietveintuaondedsidsenetectierdends LOS PAN ON IVS JanS ace rece aise sac aaa pci sicaesa cain sae atiou o EA eae ee 105 Understanding jam Messages and lOCatiOnsS ccccseccseccssscceececenceesecceeceesnceeeeecnceseeeceeeeeenesseeeegsesseeees 106 X paeeilain ODEN TrONUGGON 20V XX anara E EEE O TE 108 ixl page jam open rear door 20V XX nie ai E E E E earn eee eee ene 111 x pace lain clear standard bin 2OY XX unae E T oan 112 x page jam remove tray 1 to clear duplex Z3Y XX cecccesecessceeseecessceesececeseceeeeeeeceeasessecegenetseeeees 113 x pace jant Open tray Ki 24y X riser a TE A e N E ar EA ES 114 ixl page jam clear manual feeder 25V Kx sisesiecaie ivtnee sede ietecdecsecesiiniwliagies E a a aT 115 TrOUDIESROOTINE se ticesasessceeiecviiecusucseuctessaenuiebatenescoscmnensteteueseneteimeneneaereeenee E Understandine the Printer MeSSAG eS arrinin a aE ENE eaiaiaes 117 SOM INS PAME DrODIEM S coun T E a T 127 SOVN
135. rt jams on page 105 b Follow the recommendations and then resend the print job Do paper jams still occur frequently Paper jam message remains after jam is cleared Open front door and remove all trays Contact technical a Clear any jammed pages support Note Make sure all paper fragments are removed b Press OK to clear the message and continue printing Does the paper jam message remain Jammed pages are not reprinted Action a Turn on jam recovery 1 From the printer control panel navigate to Settings gt OK gt General Settings gt OK gt Print Recovery gt OK gt Jam Recovery 2 Press the left or right arrow button to scroll to On or Auto and then press OK b Resend the pages that did not print Were the jammed pages reprinted 132 The problem is solved The problem is solved Troubleshooting Solving print problems Printing problems Multiple language PDF files do not print Step 1 a Check if the print options for the PDF output are set to embed all fonts b Generate a new PDF file and then resend the print job Do the files print Step 2 a Open the document you want to print in Adobe Acrobat b Click File gt Print gt Advanced gt Print As Image gt OK gt OK Do the files print Error message about reading the flash drive appears Action Step 1 Check if the flash drive is inserted into the front USB slot Note The flash drive will
136. s configuring 27 Universal Setup menu 61 unlinking trays 35 Unsupported option in slot x 55 127 Unsupported USB hub please remove 119 updating options in printer driver 21 USB port 19 using Hibernate Mode 89 using recycled paper 87 using the printer control panel 11 Utilities menu 79 Index V verify print jobs printing from a Macintosh computer 49 printing from Windows 49 vertical voids appear 154 viewing reports 102 virtual display checking using Embedded Web Server 101 voids appear 154 volatile memory 91 erasing 92 volatility statement of 91 W Wireless menu 66 wireless network configuration information 23 wireless network setup using the Embedded Web Serve 25 X XPS menu 80 167
137. se it This limits the exposure of paper to moisture changes that can degrade its performance Condition paper before printing by storing it in its original wrapper in the same environment as the printer for 24 48 hours before printing Extend the time to several days if the storage or transportation environment is very different from the printer environment Thick paper may also require a longer conditioning period Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper Grain is either grain long running the length of the paper or grain short running the width of the paper Paper and specialty media guide 39 For 60 90 g m 16 24 lb bond paper grain long paper is recommended Fiber content Most high quality xerographic paper is made from 100 chemically treated pulped wood This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality Paper containing fibers such as cotton can negatively affect paper handling Unacceptable paper The following paper types are not recommended for use with the printer Chemically treated papers used to make copies without carbon paper also known as carbonless papers carbonless copy paper CCP or no carbon required NCR paper Preprinted papers with chemicals that may contaminate the printer Preprinted papers that can be affected by the temperature in the printer fuser Preprinted papers th
138. setting e The options appear only if card stock is supported Specify the relative texture of the transparencies loaded Note Normal is the factory default setting Specify the relative texture of the recycled paper loaded Note Normal is the factory default setting 56 Understanding the printer menus 57 Use To Labels Texture Specify the relative texture of the labels loaded Smooth Note Normal is the factory default setting Normal Rough Bond Texture Specify the relative texture of the bond paper loaded Smooth Note Rough is the factory default setting Normal Rough Envelope Texture Specify the relative texture of the envelopes loaded Smooth Note Normal is the factory default setting Normal Rough Rough Envelope Texture Specify the relative texture of the rough envelopes loaded Rough Letterhead Texture Specify the relative texture of the letterhead loaded Smooth Note Normal is the factory default setting Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded Smooth Note Normal is the factory default setting Normal Rough Colored Texture Specify the relative texture of the colored paper loaded Smooth Note Normal is the factory default setting Normal Rough Light Texture Specify the relative texture of the paper loaded Smooth Note Normal is the factory default setting Normal Rough Heavy Texture Specify the relative texture of the paper loa
139. sing 42 light indicator 11 linking trays 35 assigning custom paper type names 36 Load paper source with custom string orientation 120 Load paper source with custom type name orientation 121 Load paper source with paper size orientation 121 Load paper source with paper type paper size orientation 121 Index Load Manual Feeder with custom string orientation 122 Load Manual Feeder with custom type name orientation 121 Load Manual Feeder with paper size orientation 122 Load Manual Feeder with paper type paper size orientation 122 loading multipurpose feeder 32 trays 28 loading the optional tray 28 loading the standard tray 28 lock security 91 M Maintenance kit low 80 xy 122 Maintenance kit nearly low 80 xy 122 Maintenance kit very low x estimated pages remain 80 xy 122 managing printer messages 101 memory types installed on printer 91 memory card 13 installing 14 Memory full 38 123 menu settings loading on multiple printers 103 menu settings page printing 26 menus Active NIC 62 AppleTalk 67 Configure MP 56 Custom Types 60 Default Source 53 Finishing 77 General Settings 72 Help 85 HTML 84 Image 85 IPv6 65 listof 52 Miscellaneous 70 Network x 62 Network Card 64 Paper Loading 59 Paper Size Type 53 Paper Texture 56 Paper Weight 58 PCL Emul 81 PDF 80 PostScript 80 Quality 78 Reports 61 63 Security Audit Log 70 Set Da
140. sk of equipment instability load each tray separately Keep all other trays closed until needed You can configure your printer by adding up to two optional 550 sheet trays For instructions on installing the optional trays see Installing optional trays on page 17 Printer control panel a2 Paper stop Learning about the printer 11 p38 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder Standard 550 sheet tray EJ Optional 550 sheet trays Using the printer control panel L 2 ABC D JKL 8 Tuv 0 ens 12 11 10 Use the Ke 1 Display View the printer status and messages Set up and operate the printer Select button Select menu options Save settings ES Right arrow button Scroll to the ra Keypad Enter numbers letters or Enter numbers letters or symbols 6 7 Sleep button Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode e Pressing any hard button e Opening a tray or the front door e Sending a print job from the computer e Performing a power on reset using the main power switch e Attaching a device in the USB port USB port Connect a flash drive to the printer Notes e Only the front USB port supports flash drives e This feature is available only in select printer models Learning about the printer 12 Use the To po Stop or cancel button Stop all printer activities 10 Back button Return to
141. software and peripherals Support for third party software and peripherals is provided by the original manufacturer including those purchased and or installed through Software amp Peripherals DellWare ReadyWare and Custom Factory Integration CFI DellPlus Contacting Dell You can access Dell Support at support dell com Select your region on the WELCOME TO DELL SUPPORT page and fill in the requested details to access help tools and information You can contact Dell electronically using the following addresses World Wide Web www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only e Anonymous file transfer protocol FTP ftp dell com Log in as user anonymous and use your email address as your password e Electronic Support Service mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only support jp dell com Japan only support euro dell com Europe only e Electronic Quote Service apmarketing dell com Asian Pacific countries only sales_canada dell com Canada only Appendix 160 Warranty and Return Policy Dell Inc Dell manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry standard pra
142. software error 54 Try one or more of the following e From the printer control panel press OK to clear the message and continue printing e Unplug the router then wait for 30 seconds and then plug it back again e Turn off the printer wait for about 10 seconds and then turn the printer back on e Update the network firmware in the printer or the print server For more information contact your system support person Non Dell supply type see User s Guide 33 xy Note The supply type can be toner cartridge or imaging unit The printer has detected a non Dell supply or part installed in the printer Your Dell printer is designed to function best with genuine Dell supplies and parts Use of third party supplies or parts may affect the performance reliability or life of the printer and its imaging components All life indicators are designed to function with Dell supplies and parts and may deliver unpredictable results if third party supplies or parts are used Imaging component usage beyond the intended life may damage your Dell printer or associated components Warning Potential Damage Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press OK and x simultaneously for 15 seconds to clear the message
143. supported by the printer 43 paper stop using 27 Paper Texture menu 56 paper types duplex support 44 supported by printer 44 where to load 44 Paper Weight menu 58 parallel port 19 parts checking status 93 checking using the Embedded Web Server 93 parts and supplies status of checking on printer control panel 93 Index PCL Emul menu 81 PDF menu 80 Personal Identification Number method using 24 PostScript menu 80 PPDS font error 50 124 preparing to set up the printer on an Ethernet network 22 print irregularities 143 print job canceling from the printer control panel 50 canceling from computer 51 print quality troubleshooting blank pages 148 characters have jagged edges 138 clipped pages or images 139 gray background on prints 141 horizontal voids appear on prints 153 print irregularities 143 print is too dark 145 print is too light 147 printer is printing solid black pages 150 repeating print defects appear on prints 145 shadow images appear on prints 140 skewed print 149 streaked horizontal lines appear on prints 151 streaked vertical lines 152 toner fog or background shading 155 toner rubs off 155 toner specks appear on prints 155 transparency print quality is poor 150 uneven print density 156 white streaks 154 print troubleshooting error reading flash drive 133 incorrect characters print 137 incorrect margins on prints 142 jammed pages are not reprinted 132 job prints from wrong tray 136 job prints o
144. t support 1 Remove the toner cartridge 2 Remove the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Install the imaging unit and then the cartridge b Resend the print job Is the page or image clipped Shadow images appear on prints Trailing edge Yes Step 1 Go to step 2 Load paper with the Load paper with the correct paper type and weight in the tray correct paper type and weight in the tray Is paper with the correct paper type and weight loaded in the tray Step 2 Go to step 3 Change the paper From the printer control panel set the paper type and weight in the Paper loaded in the tray to menu to match the paper loaded in the tray match the paper type and weight specified in h ings Is the tray set to the type and weight of the paper loaded ee ae Step 3 Go to step 4 The problem is solved a Depending on your operating system specify the paper type and weight from Printing Preferences or from the Print dialog b Resend the print job Do shadow images still appear on prints Troubleshooting Step 4 Replace the imaging unit and then resend the print job Do shadow images still appear on prints Gray background on prints Leading edge a From the Quality Menu on the printer control panel decrease the toner darkness Note 8 is the factory default setting b Res
145. t be set to 100 Specify the set of fonts used by the Font Name menu Notes e Resident is the factory default setting Resident shows the factory default set of fonts downloaded in the RAM Download shows all the fonts downloaded in the RAM Flash shows all fonts resident in that option The optional flash memory card must be properly formatted and cannot be read write write or password protected All shows all fonts available to any option Identify a specific font and the option where it is stored Note Courier 10 is the factory default setting Courier 10 shows the font name font ID and the storage location in the printer The font source abbreviation is R for Resident F for Flash and D for Download Specify the symbol set for each font name Notes e 10U PC 8 is the US factory default setting 12U PC 850 is the international factory default setting e A symbol set is a set of alphabetic and numeric characters punctuation and special symbols Symbol sets support the different languages or specific program such as math symbols for scientific text Only the supported symbol sets are shown Change the point size for scalable typographic fonts Notes e 12 is the factory default setting e Point size refers to the height of the characters in the font One point equals approximately 0 014 inch e Point sizes can be increased or decreased in 0 25 point increments Understanding the
146. te Mode Hibernate is an ultra low power operating mode When operating in Hibernate mode all other systems and devices are powered down safely Note The Hibernate and Sleep modes can be scheduled Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes View the printer IP address in the TCP IP section in the Network Reports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If your are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt General Settings gt Sleep Button Settings 3 From the Press Sleep Button or Press and Hold Sleep Button drop down menu select Hibernate 4 Click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt Settings gt OK gt General Settings gt OK 2 Press Press Sleep Button or Press and Hold Sleep Button and then press OK 3 Press Hibernate gt OK Saving money and the environment 90 Adjusting the brightness of the printer display To save energy or if you have trouble reading the display adjust its brightness settings Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers se
147. te and Time 71 Setup 75 SMTP Setup menu 69 Standard Network 62 Standard USB 67 Substitute Size 56 TCP IP 64 Universal Setup 61 Utilities 79 Wireless 66 XPS 80 Miscellaneous menu 70 mobile device printing from 47 moving the printer 9 99 100 multipurpose feeder loading 32 N Network x menu 62 Network x software error 54 123 Network Card menu 64 network setup page printing 26 Non Dell supply type see User s Guide 33 xy 123 non volatile memory 91 erasing 92 Not enough free space in flash memory for resources 52 124 number of remaining pages estimate 94 O optional card installing 16 optional tray loading 28 options 250 sheet tray installing 17 550 sheet tray installing 17 firmware cards 13 memory card 14 memory cards 13 163 updating in printer driver 21 ordering supplies using Printer Home 94 P paper characteristics 38 letterhead 39 loading multipurpose feeder 32 preprinted forms 39 recycled 40 selecting 39 setting size 27 setting type 27 storing 40 unacceptable 39 Universal size setting 27 using recycled 87 paper feed troubleshooting message remains after jam is cleared 132 paper jams avoiding 105 paper jams clearing in duplex area 113 in front door 108 in manual feeder 115 in rear door 111 in standard bin 112 in tray x 114 Paper Loading menu 59 paper messages x page jam remove tray 1 to clear duplex 23y xx 113 Paper Size Type menu 53 paper sizes
148. tep 2 Change the environmental settings of the printer a From the printer control panel navigate to Settings gt General Settings b Select Eco Mode or Quiet Mode and then select Off Note Disabling Eco Mode or Quiet Mode may increase the consumption of energy or supplies or both Did the job print Step 2 The problem is solved Go to step 3 Reduce the number and size of fonts the number and complexity of images and the number of pages in the print job and then resend the job Did the job print Step 3 The problem is solved Go to step 4 a Remove held jobs stored in the printer memory b Resend the print job Did the job print Step 4 The problem is solved Go to step 5 a Disable the Page Protect feature From the printer control panel navigate to Settings gt General Settings gt Print Recovery gt Page Protect gt Off b Resend the print job Did the job print Troubleshooting 136 Step 5 Install additional printer memory and then resend the print job Did the job print Job prints from the wrong tray or on the wrong paper No Step 1 The problem is solved Go to step 2 a Check if you are printing on paper that is supported by the tray b Resend the print job Did the job print from the correct tray or on the correct paper Step 2 The problem is solved Go to step 3 a From the Paper menu on the printer control panel set the paper size and type to match the paper loaded in the tray b Resend
149. the list of supported mobile devices and to download a compatible mobile printing application visit our Web site Note Mobile printing applications may also be available from your mobile device manufacturer Printing from a flash drive Printing from a flash drive Notes Before printing an encrypted PDF file you will be prompted to enter the file password from the printer control panel e You cannot print files for which you do not have printing permissions 1 Insert a flash drive into the USB port Printing 48 Notes e A flash drive icon appears on the printer control panel and in the held jobs icon when a flash drive is installed If you insert the flash drive when the printer requires attention such as when a jam has occurred then the printer ignores the flash drive e If you insert the flash drive while the printer is processing other print jobs then Busy appears After these print jobs are processed you may need to view the held jobs list to print documents from the flash drive Warning Potential Damage Do not touch the printer or the flash drive in the area shown while actively printing reading or writing from the memory device Loss of data can occur 2 From the printer control panel select the document you want to print 3 Press the left or right arrow button to specify the number of copies for printing and then press OK Notes Do not remove the flash drive from the USB port until the do
150. the source of a print job problem Notes e When activated all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed e To exit or deactivate Hex Trace turn off or reset the printer Provide an estimate of the percentage coverage of toner on a page The estimate is printed on a separate page at the end of each print job Note Off is the factory default setting Print a page containing information on errors including XML markup errors Note Off is the factory default setting Scale page content to fit the selected paper size Note No is the factory default setting Print annotations in a PDF Note Do Not Print is the factory default setting Print a page containing the PostScript error Note Off is the factory default setting Disable the SysStart file Note Off is the factory default setting Understanding the printer menus Font Priority Resident Flash PCL Emul menu Font Source Resident Download Flash All Font Name Courier 10 Symbol Set 10U PC 8 12U PC 850 PCL Emulation Settings Point Size 1 00 1008 00 81 Establish the font search order Notes Resident is the factory default setting This menu item is available only when a formatted flash memory card is installed and operating properly Make sure the flash memory card is not read write write or password protected Job Buffer Size must no
151. tion Step 1 The problem is solved Go to step 2 a From the Finishing menu on the printer control panel set Collate to 1 2 3 1 2 3 b Resend the print job Did the job print and collate correctly Step 2 The problem is solved Go to step 3 a From the printer software set Collate to 1 2 3 1 2 3 Note Setting Collate to 1 1 1 2 2 2 in the software overrides the setting in the Finishing menu b Resend the print job Did the job print and collate correctly Troubleshooting 138 Step 3 Reduce the complexity of the print job by eliminating the number and size of fonts the number and complexity of images and the number of pages in the job Did the job print and collate correctly Unexpected page breaks occur Action Step 1 The problem is solved Go to step 2 Adjust the print timeout settings a From the printer control panel navigate to Settings gt General Settings gt Timeouts gt Print Timeout b Select a higher setting and then press OK c Resend the print job Did the file print correctly Step 2 The problem is solved Contact technical a Check the original file for manual page breaks b Resend the print job Did the file print correctly Print quality problems Characters have jagged or uneven edges Troubleshooting 139 Action gg No Step 1 Go to step 2 Select a font that is supported by the printer a Printa font sample list to check if the fonts y
152. ton on the right side of the printer and then open the front door Maintaining the printer 96 2 Pull the toner cartridge out using the handle 3 Unpack the toner cartridge and then remove all packing materials 4 Shake the new cartridge to redistribute the toner KN A J 5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Close the front door Maintaining the printer Replacing the imaging unit 1 Press the button on the right side of the printer and then open the front door 2 Pull the toner cartridge out using the handle 97 Maintaining the printer 98 3 Lift the blue handle and then pull the imaging unit out of the printer 4 Unpack the new imaging unit and then shake it ell Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 5 Remove all packing materials from the imaging unit Warning Potential Damage Do not touch the photoconductor drum Doing so may affect the print quality of future print jobs Maintaining the printer 99 6 Insert the imaging unit into the printer by aligning the arrows on the side
153. too light Printer is printing blank pages Yes Step 1 Go to step 2 a Check if there is packing material left on the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Checkifthe packing material is properly removed from the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Is the printer still printing blank pages 148 T The problem is solved The problem is solved The problem is solved Troubleshooting Yes Step 2 Go to step 3 a Redistribute the toner in the imaging unit 1 Remove the toner cartridge and then the imaging unit 2 Firmly shake the imaging unit Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 3 Reinstall the imaging unit and then the cartridge b Resend the print job Is the printer still printing blank pages Step 3 Contact technical Replace the imaging unit and then resend the print job support Is the printer still printing blank pages Skewed print Yes Go to step 2 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded b Resend the print job Is the print still s
154. tosh users a Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File gt Page Setup 2 Choose a paper size or create a custom size to match the paper loaded 3 Click OK b Customize the settings in the Page Setup dialog if necessary 1 With a document open choose File gt Print If necessary click the disclosure triangle to see more options 2 From the Print dialog and pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the paper loaded or select the appropriate tray or feeder 3 Click Print Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser and then type the IP address of the printer in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 Printing 47 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Print Settings gt Quality Menu gt Toner Darkness 3 Adjust the toner darkness and then click Submit Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Print Settings gt OK gt Quality Menu gt OK gt Toner Darkness 2 Adjust the toner darkness and then press OK Printing from a mobile device For
155. tup wizard Set the amount of time the printer waits after a job is printed before it goes into a reduced power state Notes 30 min is the factory default setting Disabled appears only when Energy Conserve is set to Off Lower settings conserve more energy but may require longer warm up times Select a high setting if the printer is in constant use Under most circumstances this keeps the printer ready to print with minimum warm up time Set the amount of time the printer waits before it enters Hibernate mode Notes e Disabled is the factory default setting in all countries except European Union countries and Switzerland e 3 days is the factory default setting for all European Union countries and Switzerland Set the printer to Hibernate mode even if there is an active Ethernet connection Note Do Not Hibernate is the factory default setting Set the amount of time in seconds the printer waits before the it returns to a ready state Note 30 sec is the factory default setting Understanding the printer menus Timeouts Prolong Screen Timeout Timeouts Print Timeout Disabled 1 255 sec Timeouts Wait Timeout Disabled 15 65535 sec Print Recovery Auto Continue Disabled 5 255 sec Print Recovery Jam Recovery Print Recovery Jam Assist Print Recovery Page Protect On 74 Display a message that lets you reset the screen timeout timer instead of return
156. ult setting remains in effect until you access the menu again choose another value and save it From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Menu Settings Page gt OK Printing a network setup page If the printer is attached to a network then print a network setup page to verify the network connection This page also provides important information that aids network printing configuration 1 From the printer control panel navigate to gt Settings gt OK gt Reports gt OK gt Network Setup Page gt OK 2 Check the first section of the network setup page and then confirm that the status is Connected If the status is Not Connected then the LAN drop may not be active or the network cable may be malfunctioning Consult your system support person for a solution and then print another network setup page Loading paper and specialty media 27 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print For more information see Avoiding jams on page 105 and Storing paper on page 40 Setting the paper size and type 1 From the printer control panel navigate to Ma P gt Settings gt OK gt Paper Menu gt OK gt Paper Size Type gt OK 2 Press the up or down arrow button to select the tray or feeder and then press ok 3 Press the up or down arrow button to select the paper size a
157. unplug the power cord from the electrical outlet 2 Unpack the tray and then remove all packing materials 3 Pull the tray completely out of the base 4 Remove any packing material from inside the tray 5 Insert the tray into the base 6 Place the tray near the printer 7 Align the printer with the tray and then lower the printer into place Note Optional trays lock together when stacked Additional printer setup 19 8 Connect the power cord to the printer then to a properly grounded electrical outlet and then turn on the printer Note When the printer software and any hardware options are installed you may need to manually add the options in the printer driver to make them available for print jobs For more information see Updating available options in the printer driver on page 21 To uninstall the optional trays slide the latch on the right side of the printer toward the front of the printer until it clicks into place and then remove stacked trays one at a time from the top to the bottom Attaching cables Connect the printer to the computer using a USB or parallel cable or to the network using an Ethernet cable Make sure to match the following e The USB symbol on the cable with the USB symbol on the printer e The appropriate parallel cable with the parallel port Additional printer setup 20 e The appropriate Ethernet cable with the Ethernet port Warning Potential Damage Do not touch the US
158. urkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Show Supply Estimates View the estimates of the supplies on the printer control panel Show estimates Embedded Web Server menu settings and the device statistics Do not show estimates reports Eco Mode Minimize the use of energy paper or specialty media off Notes Energy Off is the factory default setting Off resets the printer to its Energy Paper By r ap factory default settings Paper Energy minimizes the power used by the printer Energy Paper minimizes the use of power and of paper and specialty media Paper minimizes the amount of paper and specialty media needed for a print job Understanding the printer menus Use Run Initial setup Yes No Paper Sizes US Metric Timeouts Sleep Mode Disabled 1 120 min Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Timeouts Hibernate Timeout on Connection Hibernate Do Not Hibernate Timeouts Screen Timeout 15 300 sec 73 NE Run the setup wizard Notes e Yes is the factory default setting e After completing the setup wizard by selecting Done at the country or region selection screen the default becomes No Specify the unit of measurement for paper sizes Notes e US is the factory default setting e The initial setting is determined by your country or region selection in the initial se
159. ustom Type x Associate a paper or specialty media type with a factory default Custom Type x Paper name or a user defined custom name created in the Embedded Web Server Card Stock Notes Transparency Rough Cotton Labels Envelope e Paper is the factory default setting for Custom Type x e The custom media type must be supported in the selected tray or feeder in order to print from that source Recycled Specify a paper type when the Recycled setting is selected in other menus Paper Card Stock Transparency Rough Cotton e The Recycled paper type must be supported in the selected tray or Labels feeder in order to print from that source Envelope Cotton Notes e Paper is the factory default setting Understanding the printer menus Universal Setup menu Units of Measure Inches Millimeters Portrait Width 3 8 5 inches 76 216 mm Portrait Height 3 14 17 inches 76 360 mm Feed Direction Short Edge Long Edge Reports menu Reports menu Menu Settings Page Device Statistics 61 Identify the units of measure Notes Inches is the US factory default setting e Millimeters is the international factory default setting Set the portrait width Notes e Ifthe width exceeds the maximum then the printer uses the maximum width allowed e 8 5 inches is the US factory default setting You can increase the width in 0 01 inch increments e 216 mm is the international factory default setting
160. wing e Network Ports gt Standard Network gt Standard Network Setup gt Wireless e Network Ports gt Network x gt Network x Setup gt Wireless Wi Fi Protected Setup WPS Start Push Button Method Start PIN Method Enable Disable WPS Auto detection Enable Disable Network Mode Infrastructure Ad hoc Compatibility 802 11b g 802 11b g n Choose Network View Signal Quality Establish a wireless network and enable network security Notes e Start Push Button Method connects the printer to a wireless network by pressing buttons on both the printer and the access point wireless router within a given period of time Start PIN Method connects the printer to a wireless network by using a PIN on the printer and entering it into the wireless settings of the access point Automatically detect the connection method that an access point with WPS uses Start Push Button Method or Start PIN Method Note Disable is the factory default setting Specify the network mode Notes e Ad hoc is the factory default setting This configures wireless connection directly between the printer and a computer e Infrastructure lets the printer access a network using an access point Specify the wireless standard for the wireless network Note The 802 11b g n is the factory default setting Select an available network for the printer to use View the quality of the wireless connection Understanding the printer m
161. with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are not affected by the resin in toner Inks that are oxidation set or oil based generally meet these requirements latex inks might not When in doubt contact the paper supplier Preprinted papers such as letterhead must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Using recycled paper and other office papers e Low moisture content 4 5 e Suitable smoothness 100 200 Sheffield units or 140 350 Bendtsen units European Note Some much smoother papers such as premium 24 Ib laser papers 50 90 Sheffield units and much rougher papers such as premium cotton papers 200 300 Sheffield units have been engineered to work very well in laser printers despite surface texture Before using these types of paper consult your paper supplier e Suitable sheet to sheet coefficient of friction 0 4 0 6 e Sufficient bending resistance in the direction of feed Recycled paper paper of lower weight lt 60 g m 16 Ib bond and or lower caliper lt 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printi
162. y default setting e You can set this option from the printer software For Windows users click File gt Print and then click Properties Preferences Options or Setup For Macintosh users choose File gt Print and then adjust the settings from the Print dialog and pop up menus e To set this option using the Embedded Web Server type the network printer IP address in the Web browser address field Automatically adjust the contrast enhancement applied to images Note Auto is the factory default setting Adjust the printed output either by lightening or darkening it You can conserve toner by lightening the output Note 0 is the factory default setting Adjust the contrast of printed objects Note 0 is the factory default setting Format the flash memory Warning Potential Damage Do not turn off the printer while the flash memory is being formatted Notes Flash memory refers to the memory added by installing a flash memory card in the printer Yes deletes all data stored in the flash memory No cancels the format request The flash memory option card must not be read write or write protected This menu item appears only when a non defective flash memory card is installed Understanding the printer menus Use Hex Trace Coverage Estimator On XPS menu Print Error Pages On PDF menu Scale to Fit Yes No Annotations Do Not Print Print PostScript menu 80 Assist in isolating
163. y that has the correct size and type of paper then it feeds from that tray If the printer cannot find a tray that has the correct size and type of paper then it prints from the default paper source Cancel the current job Load Manual Feeder with custom type name orientation Try one or more of the following e Load the feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Troubleshooting 122 Load Manual Feeder with custom string orientation Try one or more of the following Load the feeder with the correct size and type of paper e From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Load Manual Feeder with paper size orientation Try one or more of the following e Load the feeder with the correct size of paper e From the printer control panel press OK to clear the message and continue printing Note If no paper is loaded in the feeder then the printer manually overrides the request and then prints from an automatically selected tray Cancel the
164. ype x name creating 35 Custom Types menu 60 D Default Source menu 53 Defective flash detected 51 118 device and network settings erasing 92 directory list printing 50 Index display troubleshooting printer display is blank 129 display control panel 11 display printer control panel adjusting brightness 90 documents printing from Macintosh 46 from Windows 46 E Eco Mode setting 87 embedded solutions erasing 92 Embedded Web Server adjusting brightness 90 checking the status of parts 93 checking the status of supplies 93 copying settings to other printers 103 modifying confidential print settings 103 problem accessing 156 Embedded Web Server Administrator s Guide where to find 92 envelopes loading multipurpose feeder 32 tips on using 41 environmental settings conserving supplies 87 Eco Mode 87 Hibernate Mode 89 printer display brightness adjusting 90 Quiet mode 88 Sleep mode 88 erasing non volatile memory 92 erasing volatile memory 92 Error reading USB drive Remove USB 119 Error reading USB hub Remove hub 119 Ethernet network preparing to set up for Ethernet printing 22 Ethernet network setup using Macintosh 22 using Windows 22 Ethernet networking Macintosh 22 Windows 22 Ethernet port 19 Ethernet setup preparing for an 22 exterior of the printer cleaning 93 F factory defaults restoring 104 finding more information about the printer 8 Finishing menu 77 firmware card 13 flash driv
165. ype name 4 Click Submit 5 Click Custom Types and then verify if the new custom paper type name has replaced the custom name Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Custom Names 2 Select a custom name and then type a new custom paper type name 3 Press OK 4 Press Custom Types and then verify if the new custom paper type name has replaced the custom name Assigning a custom paper type name Using the Embedded Web Server 1 Open a Web browser and then type the printer IP address in the address field Notes e View the printer IP address in the TCP IP section in the Network Ports menu The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 e If you are using a proxy server then temporarily disable it to load the Web page correctly 2 Click Settings gt Paper Menu gt Custom Names 3 Type a name for the paper type and then click Submit 4 Select a custom type and then verify that the correct paper type is associated with the custom name Note Plain Paper is the factory default paper type for all user defined custom names Using the printer control panel 1 From the printer control panel navigate to gt Settings gt OK gt Paper Menu gt OK gt Custom Names 2 Type aname for the paper type and then press OK Loading paper and specialty media 37 Assigning a custom paper

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