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TracVision M5/M7 User's Guide, Switchplate Configuration

1. For complete details about adjusting the LNB s skew see Setting the LNB Skew Angle Linear Versions on page 31 2 Operation TracVision M5 M7 User s Guide Chapter 2 Operation This chapter explains everything you need to know to operate the TracVision system Contents Receiving Satellite TV Signals Turning the System On Off ssss Changing Channels and Switching Between Satellites Circular Versions 0 0 00 Changing Channels and Switching Between Satellites Linear Versions 0 00 Receiver Requirements eene Prota TracVision M5 M7 User s Guide Chapter 2 Operation Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not worldwide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 2 1 Location and Coverage Area of DIRECTV 101 Satellite Equator In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the s
2. Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is everything turned on and connected properly Make sure your TV and receiver are both turned on and set up for the satellite input Finally check any connecting cables to ensure none have come loose Linear Versions Only Is the antenna s LNB set to the correct skew angle To optimize reception the antenna s LNB needs to be set to the correct skew angle for the satellite s you want to track See Setting the LNB Skew Angle Linear Versions on page 31 for details im TracVision M5 M7 User s Guide Chapter 4 Troubleshooting SYMPTOM Antenna not switching satellites o No picture on TV set EN Px ES Certain channels do not work X Intermittent picture for short intervals System works at dock but not on the move EN X Pixelating television picture Snowy television picture xf fo fof de 6 Troubleshooting Matrix The troubleshooting matrix in Figure 4 1 identifies potential operational symptoms and their causes and remedies Causes and Remedies for Operational Issues on page 57 contains detailed information on the causes and remedies listed below Figure 4 1 Troubleshooting Matrix Ss ww g S E E gt 9 eo e 8 o CLs 4i j of d 8 3 38 g amp 8 S S 8 s 9 2 PI w E amp o S ela s amp s el lt s e amp s s
3. The TracVision system can switch between satellites automatically as long as the primary receiver is set up for DiSEqC communicatons and a multiswitch is not installed With DiSEqC set up the primary receiver sends satellite switching commands to the antenna as necessary when you change channels using the primary receiver s remote control The primary receiver is the receiver connected to the antenna s RF1 cable see Figure 2 11 NOTE To enable automatic switching the receiver must be properly configured for DiSEqC see Linear Receiver Configuration on page 22 for more information Figure 2 11 Primary Secondary Receiver Control Dual output version shown Switchplate Automatically switches satellites channels Secondary Receiver optional Changes channels on current satellite TracVision M5 M7 User s Guide Chapter 2 Operation Manual Satellite Switching Multiswitch Installations If the TracVision system includes a multiswitch you can use the receivers remote controls to change between the channels on the currently selected satellite You will need to use a PC a TV SAT Switch KVH Part 401 0245 or an optional MultiSat Control Panel MCP KVH Part 01 0260 02 to switch between your selected satellites NOTE Does not support European Tri Sat configurations NOTE Refer to Switching Between Installed Satellites Using a PC on page 51 for more information on using a PC F
4. in place Apply 9 in lbs 1 Nm of torque if possible 7 Reinstall the radome 8 Restore power to the TracVision system NOTE For more information about how skew works see LNB Skew Angle on page 7 Lr TracVision M5 M7 User s Guide Chapter 3 Settings Determining Which Satellites are Configured for Tracking Figure 3 8 lists the satellites configured for tracking in common configurations and the satellite positions in the TracVision system Satellite A B or C Figure 3 8 Satellites Satellite Positions for Common Configurations Installation Names Positions Configuration Satellite A Satellite B Satellite C DISH 1000 61 ECHO 119 ECHO 110 ECHO 61 DISH 1000 129 ECHO 119 ECHO 110 ECHO 129 DISH 500 ECHO 119 ECHO 110 DIRECTV Dual Sat DSS 101 DSS 119 ExpressVu EXPRESSTV EXPRESSVU Sky Mexico PAS 9 NONE Puropeowp HOTBIRDWB ASTRA1 ASTRA2S Tri Sat Europe Tri Sat HOTBIRD ASTRA1 ASTRA2S Europe Scandinavian HOTBIRDWB SIRIUS THOR Tri Sat Castine Selected by Selected by _ User User NOTE Since all Sky Mexico programming is located on the Pas 9 satellite Sky Mexico configurations use NONE as the name of Satellite B TracVision M5 M7 User s Guide Chapter 3 Settings Follow the steps below if you wish to check which satellites the TracVision system is configured to track An example is shown in Figure 3 9
5. 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter 3 Type SATINSTALL then press Enter 4 The satellites currently configured for tracking are displayed Type ZAP then press Enter to restart the antenna Wait one minute for system startup Figure 3 9 Example DISH 1000 61 Mode Displayed HALT SATINSTALL ECHO_119 ECHO_110 ECHO_61 ZAP NOTE Displayed results for DISH 1000 Tri Sat configurations display the individual satellites configured for tracking not the trisat commands used during installation TIP The order the satellites are reported in reflects their configured position in the TracVision system For example in Figure 3 9 ECHO_119 is in the Satellite A position ECHO_110 is in the Satellite B position and ECHO 61 is in the Satellite C position TracVision M5 M7 User s Guide Chapter 3 Settings DISH 1000 Setup This section explains how to configure the TracVision system for DISH 1000 use which is required for TurboHD service This section also explains how to switch between DISH 1000 61 and DISH 1000 129 configurations which might be required when switching between DISH 1000 satellite coverage areas see Figure 3 10 TIP For additional DISH 1000 information refer to DISH 1000 Required for TurboHD Service on page 13 F
6. Panel MCP KVH Part 01 0260 02 to manually switch between satellites TracVision M5 M7 User s Guide Appendix A Wiring Diagrams Wiring Diagram for Three or Four Receivers Linear Quad Output LNB Version RES Data a iss AS 12 VDC Vessel Power Receiver 1 Satellite In tpm Controls satellite selection em 2 o _ o gt aa Z l ok at Kj wo ie a o Satellite In ete if Satellite In e e 999 Receiver 4 P In a6 Wn sas e NOTE If you wish to connect more than four receivers you will need to install an active powered multiswitch such as Spaun model SMS5602 NF KVH Part 19 0413 Multiswitch configurations require the use of either a PC an optional TV SAT Switch KVH Part 01 0245 or a MultiSat Control Panel MCP KVH Part 01 0260 02 to switch between satellites TracVision M5 M7 User s Guide Appendix B Position Grids Appendix B Position Grids This appendix contains European and North American position grids for determining your approximate latitude and longitude Contents European Position Grid unica aa ap bebes 71 North American Position Grid ss 72 im European Position Grid TracVision M5 M7 User s Guide Appendix B Posit
7. S A Phone 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com Copyright 2006 KVH Industries Inc KVH Europe A S Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk Internet www kvh com KVH and TracVision are registered trademarks of KVH Industries Inc
8. Statement Warranty terms and conditions Contents List List of every part supplied in the kit TracVision M5 M7 User s Guide Chapter 1 Introduction System Overview Your TracVision M5 M7 system is a state of the art actively stabilized antenna system that delivers live satellite TV to your vessel s audio video entertainment system A basic system is illustrated below Figure 1 1 TracVision System Diagram Typical Installation TracVision Antenna aa TRAGVISION KMH Vessel Power 12 16 VDC Switchplate Satellite Receiver s TV s Purchased Separately KiviHI TIP Receiver wiring diagrams are provided in Appendix A on page 63 Antenna Unit The antenna unit houses the antenna positioning mechanism LNB low noise block and control elements within a radome Weathertight TRAGVISION connectors join the power signal and control EUH cabling from the belowdecks units Switchplate The switchplate controls power to the antenna via the On Off switch The switchplate includes a maintenance port DB9 connector allowing you to connect a PC an optional TV SAT Switch or a MultiSat Control Panel MCP Lr TracVision M5 M7 User s Guide Chapter 1 Introduction System Features Your TracVision M5 M7 system uses integrated DVB technology to quickly acquire and track the correct satellite switch between your selected satellites and send TV
9. WB Astra 1 Astra 2S Hotbird Europe Astra 1 Astra 25 Hotbird WB Scandinavia Sirius Thor NOTE Be sure to record the skew angle the average skew for all three satellites reported during this procedure You will need this information if you need to adjust the TracVision system s skew angle See Setting the LNB Skew Angle Linear Versions on page 31 for more information on setting the skew angle NOTE To enable automatic switching the receiver must be set up to match the TracVision system s satellite settings Refer to Linear Receiver Configuration on page 22 for more information 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter TracVision M5 M7 Users Guide Chapter 3 Settings Use the table below to enter the following SATINSTALL command For Group Type Europe WB SATINSTALL TRISAT EWB Europe SATINSTALL TRISAT EUR Scandinavia SATINSTALL TRISAT SCN Type ZAP then press Enter to restart the antenna Wait one minute for system startup EUM Lr TracVision M5 M7 User s Guide Chapter 3 Settings Configuring the Antenna to Track Different Satellites You can change which satellites your TracVision M5 M7 system tracks by choosing up to two satellites from either the circular satellite librar
10. maintaining peak performance Periodically wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception im TracVision M5 M7 User s Guide Chapter 3 Settings 3 Settings This chapter contains information on system settings and how to modify them Contents Connecting a PC to the Maintenance Port 27 Setting Sleep Mode Ne 29 Setting Latitude and Longitude 30 Setting the LNB Skew Angle Linear Versions Only 31 Determining Which Satellites are Configured for ure do PCT TPEPETERPI PERRO iia 36 DISH 1000 Setup sua npn ro tn a SER MUCH DRURL ADR hl 38 DISH 500 Express Vu Setup doppia 43 European Tri 9at Setup duet ta 46 Configuring the Antenna to Track Different sri 48 Switching Between Installed Satellites Using a PC 51 TracVision M5 M7 User s Guide Chapter 3 Settings Connecting a PC to the Maintenance Port In order to modify system settings you first need to connect a PC to the TracVision M5 M7 system This procedure requires a PC with Windows HyperTerminal or equivalent and a serial data cable TIP If you are a
11. o qc S o S S 8 s o 8 5 8 2 8 8 8 S E SEJE S J E J T olo S o s3 S29 m c sS o s S S s S 8 8 S o S 2 8 8 8 8 2 ES 8 O T a S X TracVision M5 M7 User s Guide Chapter 4 Troubleshooting Causes and Remedies for Operational Issues This section addresses the most common operational issues that can affect the performance of the TracVision M5 M7 system If your TracVision system requires service you can visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Receiver Fault or Improper Receiver Configuration Receiver Fault Your satellite TV receiver might be set up incorrectly or defective First check the receiver s configuration to ensure it is set up for the desired programming In the case of a faulty receiver refer to your selected receiver s user manual for service and warranty information Linear Versions Only Improper Receiver Configuration To ensure proper operation the receiver s must be set up for the same satellites and in the same order they are set up in the antenna TracVision Satellite Receiver Satellite DiSEqC Setting Satellite A Alternative lor A DiSEqC 1 Satellite B Alternative 2 or B DiSEgC 2 Satellite C Alternative 30rC DiSEqC 3 TracVision M5 M7 User s Guide Chapter 4 Troubleshooting Satellite Coverage Issu
12. see Figure 3 10 on page 38 DISH 1000 61 Setup The following instructions explain how to configure the TracVision system for DISH 1000 61 use Install the DISH 1000 61 Satellites Via a PC if required If your TracVision system is currently configured for DISH 1000 129 and you wish to configure DISH 1000 61 instead follow the steps below to install the DISH 1000 61 satellites via a PC If your TracVision system is not currently configured for DISH 1000 129 skip to Configure the Receiver s on page 41 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter TracVision M5 M7 User s Guide Chapter 3 Settings 3 Type SATINSTALL TRISAT DISH61 then press Enter 4 Enter the vessel s latitude and longitude into the antenna using the GPS command as explained in Setting Latitude and Longitude on page 30 5 Type ZAP then press Enter to restart the antenna Wait one minute for system startup Configure the Receiver s NOTE If you are connecting multiple receivers repeat this process for each additional receiver You will need to connect each receiver one at a time to the RF1 cable and perform the steps below Then once you have completed this process for each receiver you can reconnect them as desired 1 Dock the vessel in a blockage free area 2
13. Ensure the receiver you wish to configure is connected to the TracVision system s RF1 cable 3 Turn on the TV and receiver 4 Set the switchplate s power switch to the On 1 position to apply power to the TracVision antenna Wait one minute for system startup Figure 3 13 Switchplate Power Switch 5 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 on most models 6 Choose Check Switch then press SELECT 7 Choose Test then press SELECT i MCN Lr TracVision M5 M7 User s Guide Chapter 3 Settings 8 Wait at least 15 minutes before proceeding Disregard messages on the TV stating the test is complete you must wait 15 minutes before proceeding IMPORTANT Please be patient The Check Switch test takes approximately 15 minutes to complete Disregard any messages on the TV stating the test is complete the antenna must perform additional operations before proceeding 9 After waiting 15 minutes repeat Steps 5 7 to run a second Check Switch test 10 Verify the values on your TV match those required for DISH 1000 61 mode see Figure 3 14 If your values do not match turn off the antenna then turn it back on and repeat Steps 5 9 Figure 3 14 DISH 1000 61 Results on TV Screen Port 1 2 3 Satellite 119 110 61 Trans OK OK OK Status Reception Verified Switch SW64 11 Exit the menu and
14. Follow the steps below to determine the skew angle for the selected satellite s 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window Type HALT then press Enter Type DEBUGON then press Enter Enter the vessel s latitude and longitude into the antenna using the GPS command as explained in Setting Latitude and Longitude on page 30 Type SKEWANGLE then press Enter The skew for the selected satellite is displayed Write down the skew value for later use im TracVision M5 M7 User s Guide Chapter 3 Settings Adjusting the Skew Angle Once you have determined the proper skew angle follow the steps below to adjust the antenna s LNB skew angle A CAUTION To avoid bodily injury be sure to turn off the antenna and disconnect power to all wired components 1 Turn off the antenna and disconnect power to all wired components including receivers 2 Using a Phillips head screwdriver remove the screws securing the radome Then remove the radome and set it aside in a safe place 3 Locate the LNB assembly on the back of the antenna reflector Figure 3 3 Location of LNB on Back of Antenna Reflector Reflector TracVision M5 M7 User s Guide Chapter 3 Settings 4 Using a 2 mm allen hex key loosen the two M4 socket set screws securing the LNB The l
15. HyperTerminal window 2 Type HALT then press Enter 3 Typethe following SATINSTALL command then press Enter SATINSTALL X Y Field Description X The installation name of your choice for Satellite A Y The installation name of your choice for Satellite B 4 Type ZAP then press Enter to restart the antenna Wait one minute for system startup Figure 3 21 Example Eutelsat W3A and Hotbird HALT SATINSTALL EUTELW3A HOTBIRD ZAP NOTE Linear Versions Only To ensure proper operation the satellites must be set up in the receiver in the same order they were set up in the TracVision system see Linear Receiver Configuration on page 22 for more information TracVision M5 M7 User s Guide Chapter 3 Settings Switching Between Installed Satellites Using a PC Follow the instructions below if you wish to use a PC to switch between your installed satellites NOTE Linear versions with receivers synchronized for use with the TracVision system will need to restart the antenna after performing this procedure to resume receiver controlled satellite switching 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type the appropriate command below to switch to your desired satellite then press Enter To Switch To Type Satellite A L A Sa
16. KVH authorized technician you can use the KVH Flash Update Wizard instead of HyperTerminal Enter commands in the Wizard s Antenna Comms window You do not need to flash the antenna to enter commands 1 Set the switchplate s power switch to the Off O position Figure 3 1 Switchplate Power Switch and Maintenance Port NER MAINTENANCE KlviHI 2 Connecta serial data cable from the maintenance port DB9 connector located on the switchplate to the serial port on your PC TIP If your computer does not have a DB9 serial COM port you can use the following USB to RS232 adapters IO Gear Part GUC232A visit www iogear com Belkin Part F5U109 or Belkin Part F5U409 visit www belkin com Chapter 3 Settings TracVision M5 M7 User s Guide 3 Open HyperTerminal and establish the following settings Bits per second 9600 Data bits 8 Parity None Stop Bits 1 Flow Control None Figure 3 2 HyperTerminal Settings COM1 Properties Data bes 18 Stop bes 1 how ott REEEEEEEEENMD ae CL enm Aay TIP To view characters on the screen as you type set up HyperTerminal to echo typed characters Select Properties from the File menu select ASCII Setup at the Settings tab then select Echo typed characters locally at the ASCII Setup window 4 Set the switchplate s power switch to the On 1 position see Figure 3 1 on page 27 Wait one minute f
17. Mode Required for Three or More Receivers and All Custom Service Configurations Circular TracVision M5 M7 systems with three or more receivers require the use of a multiswitch Since multiswitches interfere with satellite switching communications between the receivers and the antenna the system must be set up in Manual mode When manual mode is enabled you can switch between your selected satellites using a PC an optional TV SAT Switch KVH Part 01 0245 or an optional MultiSat Control Panel MCP KVH Part 01 0260 02 You can use the receivers remote controls to switch between the channels on the currently selected satellite NOTE Refer to Switching Between Installed Satellites Using a PC on page 51 for more information on using a PC Figure 2 10 Dual Sat Manual Mode Receiver PC TV SAT Switch MCP Controls Switchplate Used to Switch Satellites Grounding ER Block TV SAT Switch Changes channels on current satellite lt a ee Se SF TracVision M5 M7 User s Guide Chapter 2 Operation Changing Channels and Switching Between Satellites Linear Versions Since some channels might be located on another satellite changing channels might require switching between satellites Switching between satellites occurs automatically with most TracVision system configurations However if the TracVision system includes a multiswitch manual satellite switching is required Automatic Satellite Switching
18. TRAGVISION VH INDUSTRIES oo TracVision M5 M7 Switchplate Configuration EE TRAGVISIO K VIHI a C o p a o n LC 2 gt e I TracVision M5 M7 User s Guide TracVision M5 M7 Switchplate Configuration User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracVision M5 M7 satellite TV antenna system For detailed installation information please refer to the TracVision M5 M7 Installation Guide ms TRAGVISiO KVH mE TRACVISIO c vii Please direct questions comments or suggestions to KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 849 0045 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated ORTI KVH Part 54 0419 Rev D KVHI 5 ISO 2007 2009 KVH Industries Inc All rights reserved NASDAQ s 9001 U S Patents Pending i i TracVision and KVH are registered trademarks of KVH Industries Inc The unique light colored dome with dark contrasting base is a registered trademark of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the D
19. Three or Four Receivers Linear Quad output LNB Version ese 67 TracVision M5 M7 User s Guide Appendix A Wiring Diagrams Wiring Diagram for One or Two Receivers 12 VDC Vessel Power Grounding Block oe d Circular Sky Mexico Systems Only Controls satellite selection Receiver 2 6 oo o Como zi TracVision M5 M7 User s Guide Appendix A Wiring Diagrams Wiring Diagram for Three or Four Receivers Circular Version o c i D E o gt E O Oo E 12 VDC Ee y yep Grounding Vessel Power E g Block Vessel AC Ground Ra Receiver 4 Power Satellite In mum a come C Receiver 3 DC ANT da z a elee Bowe Jj Multiswitch Receiver 2 coi Receiver 1 6600 c see my e 600 012m0 __ NOTE This configuration does not support automatic satellite switching This configuration requires an Eagle Aspen multiswitch KVH Part 72 0310 This configuration also requires a PC an optional TV SAT Switch KVH Part 01 0245 or a MultiSat Control
20. VB Project DIRECTV is an official trademark of DIRECTV Inc DISH Network is an official trademark of EchoStar Communications Corporation ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respective owners TracVision M5 M7 User s Guide Table of Contents Table of Contents Introduction Uri CNS IM aille sse vu fpa paa ied ad dua ated dut 3 SYSTEM OVEWIEW s aee eer t a e e a e a E B aa 5 Circular and Linear VERSIONS de aste n abies a nera 7 Operation Receiving Satellite TV Signals enne 11 Turning the System On Off sse 12 Changing Channels and Switching Between Satellites Circular Versions uude aet onini occa i an CDs 13 Changing Channels and Switching Between Satellites Linear Versions la 19 Receiver Requirements Ne 21 Product CaFe etit e ia a Pa a EO RO RD 23 Settings Connecting a PC to the Maintenance Port ees 27 Setting Sleep MON aaa 29 Setting Lad acest nenne trece tetto 30 Setting the LNB Skew Angle Linear Versions 31 Determining Which Satellites are Configured for Tracking 36 DISH 1000 SCLUD ide tectum nnn DCUM 38 DISH 500 ExpressVu SL Dansinn dalinn 43 European Tri Sat 5 epe sri aa iu 46 Configuring the Antenna to Track Different Satellites 48 Switching Between Installed Satell
21. allow the receiver to download the program guide NOTE You do not need to perform this procedure again unless you add another receiver you reconfigured a receiver s for home use or you move to a different DISH 1000 satellite coverage area see Figure 3 10 on page 38 TracVision M5 M7 Users Guide Chapter 3 Settings DISH 500 ExpressVu Setup This section explains how to configure the TracVision system for DISH 500 or ExpressVu service Install Satellites Via a PC 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter 3 Type the appropriate SATINSTALL command from the table below then press Enter To Configure Type DISH 500 tracks 119 and 110 SATINSTALL ECHO_119 ECHO_110 ExpressVu tracks 91 and 82 SATINSTALL EXPRESSTV EXPRESSVU NOTE If you only wish to track one of the satellites listed above type NONE to substitute the second satellite For example ExpressVu subscribers who wish to track just the 91 satellite should type SATINSTALL EXPRESSTV NONE 4 Enter the vessel s latitude and longitude into the antenna using the GPS command as explained in Setting Latitude and Longitude on page 30 5 Type ZAP then press Enter to restart the antenna Wait one minute for system startup p Chapter 3 Settin
22. ary oe Installation Name 26 0 E ARABSAT 192 E ASTRAI 28 2 E ASTRA2N 28 2 E ASTRA2S 7 0 E EUTEL_W3A 30 0 W HISPASAT 13 0 E HOTBIRD 13 0 E HOTBIRDWB 7 0 W NILESAT 160 0 E OPTUSD1 156 0 E OPTUSCI 58 0 wW PAS 9 110 5 E SINOSAT 5 0 E SIRIUS 0 8 W THOR 42 0 E TURKSATIC TracVision M5 M7 User s Guide Chapter 3 Settings NOTE Reception of these satellites requires additional hardware Please contact your local KVH authorized dealer distributor or KVH Technical Support for details IMPORTANT Linear Systems Only For optimal performance you might need to adjust the skew angle if you change satellites For information on setting the skew angle see Setting the LNB Skew Angle Linear Versions on page 31 im E Lr TracVision M5 M7 User s Guide Chapter 3 Settings Configure the New Satellites to Be Tracked The following instructions explain how to set up the TracVision system to track your selected satellites An example is provided in Figure 3 21 NOTE DISH Network ExpressVu subscribers Refer to DISH 1000 Setup on page 38 or DISH 500 ExpressVu Setup on page 43 instead for instructions specific to your selected configuration type 1 Connecta PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the
23. atellite can block the signal resulting in lost reception Common causes of blockage include boat masts trees buildings and bridges Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 2 2 Example of Satellite Blockage TracVision M5 M7 User s Guide Chapter 2 Operation Turning the System On Off You can turn the system on or off using the switchplate Turning On the System Follow the steps below to turn on your TracVision system IMPORTANT Avoid turning the vessel or changing TV channels for one minute after turning on the system 1 Make sure the antenna has a clear view of the sky 2 Turn on your satellite TV receiver and TV 3 Setthe switchplate s Power switch to the On 1 position Figure 2 3 Switchplate Power Switch KIViHI 4 Waitone minute for system startup Turning Off the System Follow the steps below to turn off your TracVision system 1 Setthe switchplate s Power switch to the Off O position 2 Turn off your satellite TV receiver and TV TracVision M5 M7 User s Guide Chapter 2 Operation Changing Channels and Switching Between Satellites Circular Versions During installation your TracVision system should have been set up to track the satellite s of your choice and the channel guide for your selected satellite service should have been downloaded Since some channels might be located on another satellite
24. ce To find a KVH authorized dealer near you visit www kvh com wheretogetservice Satellite Frequency Data Changed If some channels work while one or more other channels do not or if the antenna cannot find the selected satellite the satellite s frequency data might have changed You can visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Vessel Turning During Startup If you turned the vessel during the first minute after startup the gyro calibration that occurs during startup might be invalid which might cause the TracVision M5 M7 system to track improperly To solve this problem simply turn off the TracVision M5 M7 system for at least ten seconds Then turn on the TracVision system ensuring the vessel is either motionless or traveling in a straight line for the first minute after startup Insufficient Power If the power cable to the antenna unit is more than 50 ft 15 m long the power level can decrease over the course of the cable resulting in a voltage level at the antenna that is too low to power the system Refer to the TracVision M5 M7 Installation Guide for details on supplying adequate power to the antenna or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice Improper Wiring If the system has been improperly wired the antenna will no
25. changing channels might require switching between satellites With most TracVision configurations satellite switching occurs automatically while you change channels using the primary receiver s remote control Find your selected service and configuration in the following sections for complete details NOTE The primary receiver is the receiver connected to the antenna s RF1 connector DISH 1000 Required for TurboHD Service When the TracVision M5 M7 system is configured for DISH 1000 you can view the DISH HDTV programming for your geographic area The system can be set to either DISH 1000 61 mode or DISH 1000 129 mode Figure 2 4 DISH 1000 Configurations Configuration Satellites Tracked DISH 1000 61 DISH 110 119 and 61 DISH 1000 129 DISH 110 119 and 129 TracVision M5 M7 User s Guide Chapter 2 Operation During installation your TracVision system should have been set to the DISH 1000 configuration that best suits your geographic location see Figure 2 5 and local channels requirements If you change satellite coverage areas refer to DISH 1000 Setup on page 38 to change your DISH 1000 configuration Figure 2 5 Regional DISH 1000 Configuration Recommendations L DISH 129 Satellite Recommended 3 DISH 61 Satellite Recommended DISH 1000 Automatic Mode Preferred for One or Two Receivers The antenna switches between satellites automatically as you change cha
26. e Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not worldwide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 4 2 Location and Coverage Area of DIRECTV 101 Satellite e Equator Satellite Signal Blocked Since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include boat masts trees buildings and bridges Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 4 3 Example of Satellite Blockage Blocked p li i NOS M ue f dl D X TracVision M5 M7 Users Guide Chapter 4 Troubleshooting Radar Interference The TracVision M5 M7 antenna must be kept out of line with nearby radars as their energy levels might overload the antenna s front end circuits Refer to the TracVision M5 M7 Installation Guide for details or visit any KVH authorized dealer or distributor for assistan
27. em startup Figure 3 11 Switchplate Power Switch KIViHI 5 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 on most models 6 Choose Check Switch then press SELECT 7 Choose Test then press SELECT 8 Wait at least 15 minutes before proceeding Disregard messages on the TV stating the test is complete you must wait 15 minutes before proceeding IMPORTANT Please be patient The Check Switch test takes approximately 15 minutes to complete Disregard any messages on the TV stating the test is complete the antenna must perform additional operations before proceeding i TracVision M5 M7 User s Guide Chapter 3 Settings 9 After waiting 15 minutes repeat Steps 5 7 to runa second Check Switch test 10 Verify the values on your TV match those required for DISH 1000 129 mode see Figure 3 12 If your values do not match turn off the antenna then turn it back on and repeat Steps 5 9 Figure 3 12 DISH 1000 129 Second Check Switch Results on TV Screen Port 1 2 3 Satellite 119 110 129 Trans OK OK OK Status Reception Verified Switch SW64 11 Exit the menu and allow the receiver to download the program guide NOTE You do not need to perform this procedure again unless you add another receiver you reconfigured a receiver s for home use or you move to a different DISH 1000 satellite coverage area
28. er 2 Operation Dual Sat Mode DISH 500 ExpressVu DIRECTV and Custom Service Configurations Several service configurations require Dual Sat mode operation Figure 2 8 lists each Dual Sat service configuration the satellites tracked for each service and the available satellite switching modes Figure 2 8 Dual Sat Modes Service Satellites Tracked Switching Mode s DIRECTV DIRECTV 101 and 119 Auto or Manual DISH 500 DISH 119 and 110 Auto or Manual ExpressVu ExpressVu 91 and 82 Auto or Manual Custom Selected by user Manual TracVision M5 M7 User s Guide Chapter 2 Operation Dual Sat Automatic Mode Preferred for One or Two Receivers The antenna switches between satellites automatically as you change channels using the primary receiver s remote control The primary receiver is the receiver connected to the antenna s RF1 cable see Figure 2 9 If an optional secondary receiver is connected you can use its remote control to switch between the channels on the currently selected satellite NOTE Custom service configurations must use Manual mode Figure 2 9 Dual Sat Automatic Mode Receiver Controls Switchplate Automatically switches satellites channels Secondary Receiver optional Changes channels on current satellite i TracVision M5 M7 User s Guide Chapter 2 Operation Dual Sat Manual
29. est 10 Verify the values on your TV match those required for selected service see Figure 3 16 or Figure 3 17 If your values do not match turn off the antenna then turn it back on and repeat Steps 5 9 NOTE If you chose to install only one satellite in Step 3 on page 43 an error message will appear on the TV This is normal Figure 3 16 DISH 500 Second Check Switch Results on TV Screen Port 1 1 2 2 Satellite 119 119 110 110 Trans Odd Even Odd Even Status Reception Verified Switch SW42 Figure 3 17 ExpressVu Second Check Switch Results on TV Screen Port 1 1 2 2 Satellite 91 91 82 82 Trans Odd Even Odd Even Status Reception Verified Switch SW21 11 Exit the menu and allow the receiver to download the program guide NOTE You do not need to perform this procedure again unless you add another receiver or you reconfigured a receiver s for home use TracVision M5 M7 User s Guide Chapter 3 Settings European Tri Sat Setup This section explains how to configure the TracVision system to track three satellites within pre defined linear satellite groups for use in European locations see Figure 3 18 For operation instructions refer to Changing Channels and Switching Between Satellites Linear Versions on page 19 Figure 3 18 European Tri Sat Groups Group Name Satellites Included Hotbird WB Europe
30. gs TracVision M5 M7 User s Guide Configure the Receiver s NOTE If you are connecting multiple receivers repeat this process for each additional receiver You will need to connect each receiver one at a time to the RF1 cable and perform the steps below Then once you have completed this process for each receiver you can reconnect them as desired 1 Stop the vessel in a blockage free area 2 Ensure the receiver you wish to configure is connected to the TracVision system s RF1 cable 3 Turn on the TV and receiver 4 Set the switchplate s power switch to the On 1 position to apply power to the TracVision antenna Wait one minute for system startup Figure 3 15 Switchplate Power Switch KIViHI 5 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 on most models 6 Choose Check Switch then press SELECT 7 Choose Test then press SELECT 8 Waitatleast 15 minutes before proceeding Disregard messages on the TV stating the test is complete you must wait 15 minutes before proceeding IMPORTANT Please be patient The Check Switch test takes approximately 15 minutes to complete Disregard any messages on the TV stating the test is complete the antenna must perform additional operations before proceeding TracVision M5 M7 User s Guide Chapter 3 Settings 9 After waiting 15 minutes repeat Steps 5 7 to runa second Check Switch t
31. ignals e g Europe or Latin America Figure 1 2 illustrates the difference between these two polarizations Figure 1 2 Polarizations of Satellite Signals Circular Linear Signals transmitted in two Signals transmitted in vertical corkscrew patterns one and horizontal waves offset running clockwise and one exactly 90 from each other running counter clockwise LNB Skew Angle Since linear satellite signals are oriented in a precise cross pattern the TracVision antenna s receiving element called an LNB low noise block must be oriented in the same way to optimize reception This orientation adjustment is referred to as the LNB s skew angle Figure 1 3 illustrates how skew determines the amount of a linear signal the LNB collects The more signal the better the reception Figure 1 3 How Skew Works Bad Skew Good Skew Ideal Skew AP Cdp Wn A Satellite Signal LNB Signal Collector i TracVision M5 M7 User s Guide Chapter 1 Introduction The correct skew setting varies depending on your geographic location since the orientation of your antenna to the satellite changes as you move For example if your antenna is tracking the PAS 9 satellite for Sky Mexico programming the ideal skew setting ranges from 30 to 70 depending upon your location within the satellite s coverage area see Figure 1 4 Figure 1 4 Approximate Skew Settings for the PAS 9 Satellite 50 445
32. igure 2 12 Manual Mode Receiver PC TV SAT Switch MCP Controls Quad output version shown Switchplate Used to Switch Satellites TV SAT Switch All Receivers Changes channels on current satellite AE E e Ei m ee e Ee ue RE Em m M ED ue Ree eee SS TracVision M5 M7 User s Guide Chapter 2 Operation Receiver Requirements This section explains receiver setup requirements and lists the U S and Canadian receiver models that are validated for use with the TracVision M5 M7 system Circular Receiver Compatibility To ensure compatibility with your TracVision M5 M7 system be sure to use a KVH validated receiver for your selected service type see Figure 2 13 Figure 2 13 KVH Validated U S and Canadian Receivers Standard definition receivers DIRECTV DISH ExpressVu D12 311 3100 D11 4100 D10 High definition receivers DIRECTV DISH ExpressVu HD not 211k 6100 ted supporte 211 NOTE For information on connecting different receiver models please contact KVH Technical Support at 1 401 847 3327 TracVision M5 M7 User s Guide Chapter 2 Operation DISH Network ExpressVu Receiver Configuration If your TracVision M5 M7 system is set up for DISH Network or ExpressVu service your receiver s should have been configured during installation In most cases you do not need to reconfigure your receiver s However Figure 2 14 lists special scenarios that
33. igure 3 10 Approximate DISH 1000 Satellite Coverage Areas DISH 129 Satellite Recommended 3 DISH 61 Satellite Recommended DISH 1000 129 Setup Follow the steps below to set up the TracVision system for DISH 1000 129 use Install the DISH 1000 129 Satellites Via a PC 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window Type HALT then press Enter Type SATINSTALL TRISAT DISH then press Enter Enter the vessel s latitude and longitude into the antenna using the GPS command as explained in Setting Latitude and Longitude on page 30 Type ZAP then press Enter to restart the antenna Wait one minute for system startup TracVision M5 M7 User s Guide Chapter 3 Settings Configure the Receiver s NOTE If you are connecting multiple receivers repeat this process for each additional receiver You will need to connect each receiver one at a time to the RF1 cable and perform the steps below Then once you have completed this process for each receiver you can reconnect them as desired 1 Dock the vessel in a blockage free area 2 Ensure the receiver you wish to configure is connected to the TracVision system s RF1 cable 3 Turn on the TV and receiver 4 Setthe switchplate s power switch to the On 1 position to apply power to the TracVision antenna Wait one minute for syst
34. ion Grids If you wish to determine your approximate latitude and longitude use the position grid and table in Figure B 1 Figure B 1 Approximate Latitude and Longitude Grid Latitude Longitude 1 67 N 7 W 2 67 N rE 3 67 N 22 E 4 65 N 45 E 5 63 N 7 W 6 63 N TUE 7 63 N 22 E 8 57 N 7 W 9 57 N LE 10 57 N 22 E 11 55 N 40 E 12 53 N 7 W 13 53 N 7 E 14 50 N 22 E 15 47 N 7 W 16 47 N 7 E viri 43 N 7 W 18 43 N 7E 19 43 N 22 E 20 43 N 37 E 21 36 N 7 W 22 36 N 7 E 23 36 N 22 E 24 36 N 37 E zi TracVision M5 M7 User s Guide Appendix B Position Grids North American Position Grid If you wish to determine your approximate latitude and longitude use the position grid and table in Figure B 2 Figure B 2 Approximate Latitude and Longitude Grid Latitude Longitude 1 55 N 125 W 2 55 N 110 W 3 55 N 90 W 4 55 N 70 W 5 55 N 55 W 6 45 N 125 W 7 45 N 110 W 8 45 N 90 W 9 45 N 70 W 10 45 N 50 W 11 40 N 125 W 12 40 N 110 W 13 40 N 90 W 14 40 N 70 W 15 32 N 125 W 16 32 N 110 W 17 32 N 90 W 18 32 N 75 W 19 27 N 83 W 20 27 N 78 W KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U
35. ites Using a PC 51 p TracVision M5 M7 User s Guide Table of Contents Troubleshooting Five Simple CHECK oti eae see etti s p PS DEM 55 Troubleshooting AEREA 56 Causes and Remedies for Operational Issues ss 57 KO tese oat tira nn nn 61 Wiring Diagrams Wiring Diagram for One or Two Receivers eee 65 Wiring Diagram for Three or Four Receivers CIPCULSTAVBESIDEY a aedis i ua do rave rt 66 Wiring Diagram for Three or Four Receivers Linear Quad Output LNB Version 67 Position Grids European Position GING usce arai aaa 71 North American Position Grid 72 TracVision M5 M7 User s Guide Chapter 1 Introduction 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Dein this Manual tinna 3 System OverVieW dtt a ev ad Dad 5 Circular and Linear Versions 7 im TracVision M5 M7 User s Guide Chapter 1 Introduction Using this Manual This manual provides complete operation setup and troubleshooting information for your TracVision system as well as wiring diagrams for various TracVision M5 M7 system configurations Who Should Use This Manual The user should refer to the Operation chapter to learn how to operate the system The user installer or servicing technician should refer to the Settings chapter for information on configuring the system and
36. leshooting Technical Support The TracVision M5 M7 antenna is a sophisticated electronic device KVH authorized technicians have the specialized tools and expertise necessary to diagnose and repair a system fault Therefore if you experience any operating problem or require technical assistance please call or visit your local authorized TracVision dealer or distributor To find a KVH authorized dealer near you visit www kvh com wheretogetservice If you need help finding an authorized technician please contact KVH Technical Support North South America Australia Phone 1 401 847 3327 E mail techs kvh com Mon Fri 9 am 6 pm ET 5 GMT Sat 9 am 2 pm ET 5 GMT Europe Middle East Asia Phone 45 45 160 180 E mail support kvh dk Mon Fri 8 am 4 30 pm 1 GMT Please have your antenna serial number handy before you call TracVision M5 M7 User s Guide Appendix A Wiring Diagrams Appendix A Wiring Diagrams This appendix provides receiver wiring diagrams for basic configurations Wiring diagrams vary according to the number of receivers installed and the TracVision system configuration circular linear and dual quad output For installation instructions refer to the TracVision M5 M7 Installation Guide Contents Wiring Diagram for One or Two Receivers 65 Wiring Diagram for Three or Four Receivers Circular Ve SIC saben ond sed ru tubis n rd 66 Wiring Diagram for
37. nnels using the primary receiver s remote control The primary receiver is the receiver connected to the antenna s RF1 cable see Figure 2 6 If an optional secondary receiver is connected you can use its remote control to switch between the channels on the currently selected satellite Figure 2 6 DISH 1000 Primary Receiver Secondary Receiver Controls Switchplate Grounding B Block Automatically switches satellites channels Secondary Receiver optional Changes channels on current satellite TracVision M5 M7 User s Guide Chapter 2 Operation DISH 1000 Manual Mode Required for Three or More Receivers Since multiswitches interfere with communications between the receivers and the antenna the system must be set up in Manual mode when three or more receivers are installed When manual mode is enabled you can switch between your selected satellites using a PC or an optional MultiSat Control Panel MCP KVH Part 01 0260 02 You can use the receivers remote controls to switch between the channels on the currently selected satellite NOTE Refer to Switching Between Installed Satellites Using a PC on page 51 for more information on using a PC Figure 2 7 DISH 1000 Manual Mode Receiver PC MCP Controls Switchplate Used to Switch Satellites Grounding e Block rrr Changes channels on current satellite CR RU E i TracVision M5 M7 User s Guide Chapt
38. ocation of the screws varies according to TracVision model refer to Figure 3 4 or Figure 3 5 Figure 3 4 TracVision M5 Set Screws Reflector M4 Socket Set Screws M4 Socket Set Screws Reflector i Chapter 3 Settings TracVision M5 M7 User s Guide 5a TracVision M5 Only Adjust the LNB clockwise or counter clockwise until the skew arrow on the LNB points to the skew angle that you determined earlier Due to label constraints if the skew angle is greater than 15 you need to subtract 180 to get the equivalent negative skew angle and set the LNB to that angle instead For example if the skew angle is determined to be 30 set the skew to 150 IMPORTANT Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance Figure 3 6 TracVision M5 LNB Skew Angle Adjustment Choke Feed Negative Positive k Skews 0 Skew Skews TracVision M5 M7 User s Guide Chapter 3 Settings 5b TracVision M7 Only Adjust the LNB clockwise or counter clockwise until the skew arrow on the LNB points to the skew angle that you determined earlier IMPORTANT Be sure to keep the LNB fully inserted into the choke feed to ensure optimum performance Figure 3 7 TracVision M7 LNB Skew Angle Adjustment Choke Feed Negative I Positive Skews 1 Skews 0 Skew 6 Tighten the two M4 socket set screws to secure the LNB
39. or system startup NOTE If antenna startup data does not start scrolling in the HyperTerminal window check the back of the switchplate to ensure nothing is plugged into the rear DB9 connector Setting Sleep Mode TracVision M5 M7 User s Guide Chapter 3 Settings When the vessel has come to a stop and holds its position for one minute e g at a dock the antenna unit enters Sleep Mode which locks the antenna in place to conserve power As soon as the vessel moves beyond a 1 2 window or the signal level changes significantly Sleep Mode automatically turns off and the system begins tracking the satellite again or enters Search Mode to find the satellite Follow the instructions below if you wish to change the Sleep Mode setting NOTE Sleep Mode is enabled by default 1 Connect a PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter 3 Type DEBUGON then press Enter 4 Type the desired command below to modify the Sleep Mode setting then press Enter Desired Sleep Setting Type Disabled SLEEPOFF Enabled SLEEPON 5 Type ZAP then press Enter to restart the antenna Wait one minute for system startup im TracVision M5 M7 User s Guide Chapter 3 Settings Setting Latitude and Longitude When the TracVision system s latit
40. require DISH Network ExpressVu receiver configuration Figure 2 14 Receiver Configuration Requirements Receiver Configuration is Required When e DISH 1000 only You change satellite coverage areas see Figure 2 5 on page 14 e You add a receiver e You have reconfigured a receiver for home use If you need to configure a receiver s for DISH Network ExpressVu use follow the instructions for configuring the receiver for your selected service type in Chapter 3 Settings on page 25 Linear Receiver Configuration If the TracVision system does not include a multiswitch you can configure the receiver s to enable automatic satellite switching TracVision systems with a multiswitch installed require switching satellites using the MCP which does not require receiver configuration To configure the receivers for automatic switching the satellites must be set up in the receiver in the same order they were set up in the TracVision system see Figure 2 15 Figure 2 15 Antenna Receiver Synchronization Settings TracVision Satellite Receiver Satellite DiSEqC Setting Satellite A Alternative lor A DiSEqC 1 Satellite B Alternative 2 or B DiSEgC 2 Satellite C Alternative 30rC DiSEqC 3 NOTE Only European Tri Sat configurations track three satellites TracVision M5 M7 User s Guide Chapter 2 Operation Product Care Please consider the following antenna care guidelines for
41. signals to the receiver In motion Tracking The TracVision system includes a state of the art actively stabilized antenna Once the antenna acquires the satellite its internal gyros continuously measure the heading pitch and roll of your vessel and send commands to the antenna motors keeping the antenna pointed at the satellite at all times even while you re on the move Satellite Tracking and Switching Your TracVision M5 M7 system tracks your selected satellites as long as the vessel is located within the selected satellites coverage area During installation your TracVision system should have been set up to track your desired satellites allowing you to switch between them quickly and easily Satellite Library The TracVision M5 M7 system includes a pre programmed library of the most popular satellites offering a wide variety of satellite services to choose from For complete information on the satellite library see Chapter 3 Settings on page 25 TIP Two more satellites of your choice can also be added to the satellite library For complete information on adding satellites to the library refer to the associated Application Note on the KVH Partner Portal KVH authorized technicians only TracVision M5 M7 User s Guide Chapter 1 Introduction Circular and Linear Versions Your TracVision system is configured for either circularly polarized satellite signals e g North America or linearly polarized satellite s
42. t operate correctly Refer to the TracVision M5 M7 Installation Guide for complete system wiring information or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh com wheretogetservice TracVision M5 M7 User s Guide Chapter 4 Troubleshooting Loose RF Connectors KVH recommends periodically checking the system s cable connections A loose RF connector can reduce signal quality or prevent automatic satellite switching using the receiver s remote control Refer to the TracVision M5 M7 Installation Guide for complete system wiring information or visit any KVH authorized dealer or distributor for assistance To find a KVH authorized dealer near you visit www kvh comlwheretogetservice Type of Multiswitch Used If your TracVision system s configuration requires a multiswitch an active powered multiswitch must be used to ensure proper antenna performance Refer to the Wiring Diagrams in Appendix A on page 63 for detailed information and recommended multiswitch models Cable Unwrap If your vessel makes several consecutive circles in the same direction the antenna will rotate 720 before reaching the end of its internal cable If this occurs the system will automatically unwrap the cable by quickly rotating the antenna dish in the opposite direction During this time your TV picture will freeze momentarily TracVision M5 M7 User s Guide Chapter 4 Troub
43. tellite B L B Satellite C L C DISH 1000 and European Tri Sat setups only TIP To determine which satellites are installed and in which satellite position A B or C refer to Determining Which Satellites are Configured for Tracking on page 36 im TracVision M5 M7 User s Guide Chapter 4 Troubleshooting 4 Troubleshooting This chapter identifies potential basic problems along with their possible causes and solutions It also explains how to get technical support Contents FIVE Simple CHECKS ae adii obliti inv e on 55 Troubleshooting Matiz ood Dir nas bte aS eddnta 56 Causes and Remedies for Operational Issues 57 Technical S 61 im TracVision M5 M7 User s Guide Chapter 4 Troubleshooting Five Simple Checks If you are experiencing a problem receiving satellite TV with your TracVision system perform the five simple checks below TIP You can also try resetting the satellite TV receiver Turn off and unplug the receiver wait one minute then plug it back in and turn it back on Can the antenna see the satellite The antenna requires an unobstructed view of the sky to receive satellite TV signals Common causes of blockage include trees buildings bridges and mountains Is there excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily
44. the Wiring Diagrams appendix for information on connecting additional receivers The user and or servicing technician should refer to the Troubleshooting chapter to help identify the cause of a system problem Notifications Used in this Manual This manual uses the following notifications to call attention to important information A CAUTION This is a danger warning or caution notice Be sure to read these carefully to avoid injury IMPORTANT This is an important notice Be sure to read these carefully to ensure proper operation and configuration of your TracVision system NOTE Notes contain useful information about system settings TIP Tips contain helpful information allowing you to get the most out of your TracVision system TracVision M5 M7 User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Related Documentation Text Example Description HALT Bold text in capital letters indicates a command to be entered via a PC X Bold text in italicized capital letters indicates a variable portion of a PC command In addition to this User s Guide the following documents are provided with your TracVision system Document Description Installation Guide Complete product installation instructions Product Registration Form Details on registering the product Warranty
45. ude and longitude data is current the time spent acquiring a satellite is minimized Follow the instructions below if you wish to set your vessel s latitude and longitude data TIP For your convenience you can determine your approximate latitude and longitude using the Position Grids provided in Appendix B on page 69 1 Connecta PC to the maintenance port as described in Connecting a PC to the Maintenance Port on page 27 Then type the following commands in the HyperTerminal window 2 Type HALT then press Enter 3 Type the following GPS command then press Enter GPS XX D YYY Z Field Description XX Your latitude 0 90 D S South or N North YYY Your longitude 0 180 Z E East or W West 4 Type ZAP then press Enter to restart the antenna Wait one minute for the system startup TracVision M5 M7 User s Guide Chapter 3 Settings Setting the LNB Skew Angle Linear Versions To optimize satellite signal reception linear TracVision M5 M7 systems require adjusting the skew angle of the antenna s LNB low noise block whenever you change your geographic location or change which satellites are set up for tracking Before setting the skew angle be sure to determine the correct skew angle for your selected satellite s TIP Sky Mexico subscribers can also refer to Figure 1 4 on page 8 for the approximate skew setting for the PAS 9 satellite Determining the Skew Angle
46. y see Figure 3 19 or the linear satellite library see Figure 3 20 on page 49 This procedure requires a PC with Windows HyperTerminal or equivalent and a serial data cable NOTE The entire circular satellite library is listed in Figure 3 19 for reference purposes However if you are a DISH Network or ExpressVu subscriber refer to DISH 1000 Setup on page 38 or DISH 500 ExpressVu Setup on page 43 for complete configuration instructions For European Tri Sat setups refer to European Tri Sat Setup on page 46 TIP Be sure to only install satellites that your TracVision M5 M7 can track in your geographic location For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh coml footprint Figure 3 19 Circular Satellite Library lli Satellite Service Sale te Installation Name Location AsiaSat 4 122 22 E ASIASAT 72 00 W DSS_72 101 0 W DSS_101 DIRECTV 110 0 W DSS 110 119 09W DSS 119 DIRECTV Latin os gow GALAXY3CN America 61 5 W ECHO_61 DISH Network 110 0 W ECHO_110 119 0 W ECHO 119 129 0 W ECHO 129 82 0 W EXPRESSVU ExpressVu 91 0 W EXPRESSTV NOTE Reception of these satellites requires additional hardware Please contact your local KVH authorized dealer distributor or KVH Technical Support for details Figure 3 20 Linear 9atellite Libr

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