Troubleshooting with the LCD Error Message Table
Contents
1. Check head connections and call for service repair Check head connections call for service repair No 143 Mag Encoder Startup Error PC Error Message No 63 and 141 Mag Verify Error PC Error Message No 30 Multiple Feed PC Error Message No 70 No E card Encoder PC Error Message No 202 No Film PC Error Message No 28 No Flip Module PC Error Message No 201 No Flip Module PC Error Message No 45 and 201 No iClass Encoder PC Error Message A problem was detected during Printer start up Print could not verify MAG write OR The magnetic stripe was not encoded properly Multiple cards were fed into the Printer You are trying to send encoding data but the Printer is not configured with this Encoder type Film is not installed in Printer OR Film RFID tag is bad Two sided job sent to a one sided Printer The desired lamination requires a Flipper Module You are trying to send encoding data but the Printer is not configured with this Reset the Printer and try again If this problem persists call for technical assistance Check the Cards and click on Cancel Print Remove all cards and try again You are trying to send encoding data but the Printer is not configured with this Encoder type Install the Film and press Resume To cancel the print press the Cancel Print button or the Cancel button located on the Printer2. Verify the Printer has flipper capabilities via the LCD Menu If Flipper capabilities are present ensure that the Print Both Sides option in the Driver is set correctly Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the Cancel Print button from the Driver s display dialog Change the Cartridge location of the Lamination material if it is dual sided or buy a Flipper Module You are trying to send encoding data but the Printer is not configured No 177 No Mag Module PC Error Message No 31 No MiFare Encoder PC Error Message No 203 No Prox Encoder PC Error Message No 32 No Ribbon PC Error Message No 25 No Smart Encoder PC Error Message No 33 Printing Error PC Error Message No 107 Reboot Required PC Error Message Nos 9 65 67 and 163 Reinsert Ribbon PC Error Message No 141 Remove Card PC Error Message No 68 Remove Ribbon Encoder type MAG encoding job sent to Printer without MAG encoder You are trying to send encoding data but the Printer is not configured with this Encoder type You are trying to send encoding data but the Printer is not configured with this Encoder type You are trying to send encoding data but the Printer is not configured with this Encoder type No Ribbon is installed in the Printer OR Ribbon RFID tag is bad You are trying to
3. 102 103 104 and 105 Heater Error PC Error Message No 161 Invalid Film PC Error Message Nos 94 95 96 164 165 and 166 Invalid Password PC Error Message No 136 Invalid Ribbon PC Error Message No 93 Job Data Error PC Error Message No 106 Lam 1 Tag Err PC Error Message No 259 range The Printhead Temperature Sensor is not functioning or is not connected properly OR The Printhead is not cooling properly A hardware fault has prevented setting the correct Printhead voltage This is a problem with the Printhead Lift or Transfer Roller Headiift The Transfer Heater Roller is too hot An unauthorized film is installed in the Printer Printing disabled at this time An unauthorized Ribbon is installed in the Printer The print data sent to the Printer is corrupt or has been interrupted A RFID read or write error occurred on Cartridge 1 settings in the Driver Reset the correct value according to the steps in the Troubleshooting Section If this problem persists call for technical assistance If the problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Get the co
4. not able to move Check for obstruction If the PC Error Message correctly Check for problem persists call for No 244 jams breaks technical assistance Check Laminate 1 The Laminator was unable to Make sure there are no PC Error Message find the mark on the material obstructions to the Sensor Nos 213 and 231 in Cartridge 1 and recalibrate the Laminator Sensor Check Laminate 2 The Laminator was unable to Make sure there are no PC Error Message No 232 Clean Printer PC Error Message No 71 Cover is Open PC Error Message No 46 E Card Encoder Startup Error PC Error Message No 141 E Card Startup Error PC Error Message No 141 EEPROM Corrupt PC Error Message Nos 38 39 40 and 144 Ejecting Card PC Error Message No 72 Empty Reject Bin PC Error Message No 265 Failed To Initialize PC Error Message find the mark on the material in Cartridge 2 For best Printer performance replace the Cleaning Roller Tape and clean the Printer s Feed Rollers and Printhead at this time The Cover was left open A problem was detected during Printer start up A problem was detected during Printer start up EEPROM restored with factory default values The card has been ejected already The reject bin is full A problem was detected during Printer start up obstructions to the Sensor and recalibrate the Laminator Sensor See the appropriate Cle
5. send encoding data but the Printer is not configured with this Encoder type An error was detected during printing Unspecified system error detected by the Printer Firmware The Ribbon must be reinserted for proper functioning of the Printer A card is jammed in the Print Station or card flipping area of the Printer The print Ribbon is not installed properly or has been with this Encoder type To cancel click on Cancel Print To cancel click on Cancel Print Install the correct Ribbon and press the Resume button located on the Printers LCD display To cancel the print press the Cancel Print button from the Driver s display dialog and the Cancel button located on the Printer s LCD display To cancel click on Cancel Print Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance Reinsert the Ribbon or press Resume Clear the jam and press Cancel Verify the correct Ribbon is installed in the Ribbon PC Error Message No 139 Remove Lam Mtl PC Error Message No 210 Remove Lam1 Mil PC Error Message No 204 Remove Lam2 Mil PC Error Message No 205 Ribbon Break Jam PC Error Message No 99 108 and 109 Ribbon Low PC Error Message No 92 Ribbon Miscue PC Error Message No 97 Ribbon Out PC Error Message No 9
6. 1 100 and 101 Ribbon Tension PC Error Message No 98 Ribbon Wrong Material damaged Single sided Lam job specified but material is loaded in both Modules Single sided lamination on the back side is specified but material is loaded in the Lam 1 Module Single sided lamination on the front side is specified but material is loaded in the Lam 2 Module The Ribbon is not able to find the next panel correctly Check for jams breaks The print Ribbon will soon run out The Ribbon is not able to find the next panel correctly Check for jams breaks The print Ribbon has run out The Ribbon tensions may be out of range The print Ribbon is not installed properly or has been damaged Cartridge Remove it and replace it with the correct Ribbon Remove either Lamination Cartridge Remove Cartridge 1 Remove Cartridge 2 If jammed clear the jam If broken repair by taping the Ribbon back on to the take up core Press Resume to continue or Cancel to abort If printing a large number of cards replace the Ribbon now or monitor the Printer until the Ribbon is gone and install a new Ribbon If jammed clear the jam If broken repair by taping the Ribbon back on to the take up core Press Resume to continue or Cancel to abort Install a new Ribbon and press Resume to continue Check and adjust the setting through the TOOLBOX under the Advanced Settings tab If this probl
7. Troubleshooting with the LCD Error Message Table LCD Error Message Cause Solution Calibrate Failed Film or Ribbon calibration has Verify the film is installed PC Error Message failed correctly and there is not a No 155 and 170 Ribbon installed If this problem persists call for technical assistance Calibrate Film Film Sensors need to be Select Cancel and then PC Error Message calibrated perform the Film calibration No 159 procedure Calibrate Ribbon The print Ribbon Sensor is out Select Cancel and then PC Error Message of calibration perform the Ribbon Nos 128 and 170 calibration procedure Card Feed Stop The Front Cover was opened Press Resume or Cancel PC Error Message This caused the card transfer No 137 to stop OR the pause button was selected Card Jam A card is jammed in the Print Clear the jam PC Error Message Station or card flipping area of Nos 82 112 and 200 the Printer Card Jam Prox A card is jammed in the Clear the jam PC Error Message PROX card encoding area of No 86 the Printer Card Jam Smart A card is jammed in the smart Clear the jam PC Error Message card encoding area of the No 85 Printer Card Jam Trans Card became jammed in Clear the jam PC Error Message Printer during transfer No 83 Card Not Found Card cannot be found in the Verify card not jammed in Printer Printer and select Cancel PC Error Message No 69 Check Film The film is
8. adlift Err PC Error Message No 218 Mag Encoder Paused PC Error Message to the Laminator Material in Cartridge 1 of the Laminator does not match the material type specified by the job Material in Cartridge 2 of the Laminator does not match the material type specified by the job The Lamination material in Cartridge 1 is not valid for this Laminator A Jam occurred with the Laminator material in Cartridge 1 The material is getting low in Lamination Cartridge 1 The Laminate in Cartridge 1 has run out The Lamination material in Cartridge 2 is not valid for this Laminator A Jam occurred with the Laminator material in Cartridge 2 The material is getting low in Lamination Cartridge 2 The Laminate in Cartridge 2 has run out The Laminator failed to move or sense the lower Lam Module 1 head The Laminator failed to move or sense the upper Lam Module 2 head The Magnetic Encoder is ina pause state restart the Printer Make sure Driver material matches what is actually in the Laminator Make sure Driver material matches what is actually in the Laminator Install valid material Open Lam cover and clear the obstruction Make sure more is on hand for when it runs out Replace it with a new roll of material Install valid material Open Lam cover and clear the obstruction Make sure more is on hand for when it runs out Replace it with a new roll of material
9. alled properly or has been damaged A card is jammed in the card flipping area of the Printer An unrecoverable error has occurred during printing The EE setting in Driver for head resistance is out of persists call for technical assistance Check for obstruction If the problem persists call for technical assistance Check for obstruction If the problem persists call for technical assistance If printing a large number of cards replace the Film now or monitor the Printer until the Film is gone and install a new Film Install a new roll of film and press Resume to continue or Cancel to reset Verify the correct film is installed in the film Cartridge Open the Printer s Flipping Module Cover Clear any cards in the Flipping Module by opening the Printers Cover and using the Forward and or Back buttons located on the Printer s Front Cover Ensure that the Flipper Module can rotate freely Close the Printer s Flipping Module Cover Press the Resume button on the Printer s Front Cover to continue printing To cancel the print press the Cancel Print button from the Driver s display dialog Reset the Printer and try again If this problem persists call for technical assistance Enter a value for head resistance in the EE No 6 Head Sensor Error PC Error Message No 8 Head Voltage Err PC Error Message Nos 103 and 105 Headilift Error PC Error Message Nos
10. aning procedures in this document Ensure that the Cover is properly closed Reset the Printer and try again If this problem persists call for technical assistance Reset the Printer and try again If this problem persists call for technical assistance If changes were then go into the setting values and reset these numbers Click OK to clear the message The user might want to know that a card has been sent to the reject bin or out of the printer and is either incomplete or posses a security risk if not disposed of properly Remove the large number of rejected cards from the reject bin Click OK to clear the notification message Note In some cases rejected cards are incomplete or pose a security risk and should be disposed of properly Reset the Printer and try again If this problem No 141 Film Align Error PC Error Message Nos 26 and 176 Film Break Jam PC Error Message No 158 Film Low PC Error Message No 156 Film Out PC Error Message Nos 156 and 157 Film Wrong Material PC Error Message No 173 Flipper Jam PC Error Message Nos 74 and 199 Head Loading PC Error Message No 111 Head Resistance PC Error Message The film is not able to move correctly Check for jams breaks The film is not able to move correctly Check for jams breaks The HDP film will soon run out The HDP film has run out The HDP Film is not inst
11. em persists call for technical assistance Press Resume to continue or cancel to abort Verify the correct Ribbon is installed in the Ribbon Cartridge PC Error Messages No 93 122 and 172 System Fault PC Error Message No 164 Unable to Feed PC Error Message Nos 14 and 81 Utility Error PC Error Message Nos 129 Waiting for Data PC Error Message No 147 Wrong Film PC Error Message Nos 162 and 163 Wrong Ribbon PC Error Message No 93 Unspecified system error is detected by the Printer Firmware The Printer is unable to feed a card from the Card Cartridge Command resulted in an error The Printer has stopped receiving data from the PC The print film installed in the Printer does not match the film type selected in the Printer Driver OR A Self test job cannot be printed with the print media installed The print Ribbon installed in the Printer does not match the Ribbon type selected in the Printer Driver OR A Self test job cannot be printed with the print media installed Reset the Printer and try again If this problem persists call for technical assistance Verify there are cards in the Card Cartridge Verify cards are not stuck together or jammed and they are the correct thickness See Resolving the Communication Errors Reset the Printer and try again If this problem persists call for technical assistance Replace
12. film in Printer with type specified in the Driver A reboot is required Replace Ribbon in Printer with type specified in the Driver
13. ich would prevent its use A generic unknown error as occurred in the Laminator There is no material loaded in the Laminator The Printer timed out while processing information related Retry and if it fails again the material cannot be used Check Lam power connections and restart the Printer Open covers and clear the obstruction jam Open Lam cover and clear the obstruction Check Lam power connections and restart the Printer Reset the Printer and try again If this problem persists call for technical assistance The Lamination material is stuck to the card Reset the Printer and try again If this problem persists call for technical assistance Check Laminator power and connections and restart the Printer Check Laminator power and connections and restart the Printer Load Laminator material Check Lam power connections and No 247 Lam1 Wrong Film PC Error Message No 233 Lam2 Wrong Film PC Error Message No 234 Laminate 1 Bad PC Error Message No 259 and 261 Laminate 1 Jam PC Error Message No 229 Laminate 1 Low PC Error Message Nos 239 Laminate 1 Out PC Error Message No 208 Laminate 2 Bad PC Error Message No 260 and 262 Laminate 2 Jam PC Error Message No 230 Laminate 2 Low PC Error Message No 240 Laminate 2 Out PC Error Message No 209 Lm1 Headlift Err PC Error Message No 217 Lm2 He
14. rrect Film from your dealer Press Cancel to abort this print job and then check security settings at host computer Get the correct Ribbon from your dealer Reset the Printer and try again If this problem persists call for technical assistance Retry and if it fails again the material cannot be used Lam 2 Tag Err PC Error Message No 260 Lam Async Error PC Error Message No 245 Lam Card Jam PC Error Message No 53 212 214 and 215 Lam Check Card PC Error Message No 213 Lam Com Error PC Error Message No 246 Lam Error PC Error Message Nos 237 and 238 52 Lam Card Not Ejected PC Error Message No 216 Lam Handler Startup Error PC Error Message No 66 Lam Handler Startup Error PC Error Message No 141 Lam Internal Error PC Error Message No 48 Lam No Film PC Error Message No 157 Lam Timeout PC Error Message A RFID read or write error occurred on Cartridge 2 The Printer timed out waiting for communication from the Laminator A jam occurred somewhere between the Printer and the Laminator A jam occurred inside the Laminator There was a communication failure between the Printer and Laminator A generic unknown error as occurred The card is not ejected from the Laminator A problem was detected during Printer start up After powering up the Printer the Laminator was detected but an error occurred wh
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