Tunstall® Vi+ User Guide
Contents
1. au w tunstallhealthcare com au Tunstall LifeCare 306 Cameron Road Tauranga 3110 New Zealand t 07 571 2680 f 07 5712685 e sales tlcare co nz_ w tlcare co nz Our policy of continual development means that product specification and appearance may change without notice Tunstall does not accept any responsibility for any errors or omissions contained in this document 2013 Tunstall Healthcare Group Ltd TUNSTALL is a registered trade mark D5707015A For installation instructions please visit tunstallhealthcare com au2. user of the unit s current status The lights on the home unit provide indications of its status based on the below Home Away Button l Vellow Home unit status l Flashing Intruder entry exit time period erected Home unit status Green LED on Co Red LED flashing Low battery 1 every 4 seconds Red LED flashing Telephone line disconnected 1 every second Red Green flashing Radio blocking detected Alarm Button Red Home unit status Flashing Normal mode running on battery 1 every 4 seconds Mashing Alarm mode 1 every second The LED on the personal radio trigger indicates When pressed the red LED on the personal radio trigger will light up This is to indicate that the button has been pressed If the LED flashes when pressed this indicates that the personal radio trigger battery is low and should be replaced For installation instructions please visit tunstallhealthcare com au How to respond to announcements Announcement What to do Warning telephone line Check the home unit is plugged into a working disconnected telephone socket Warning there is no mains Check the home unit is plugged into a working power electrical socket Warning Radio blocking Check that the home unit is not close to any detected other electrical devices such as a computer television fan mobile phone If so turn off or or move the equipment awav from the home unit LEDs flashing green red and check if this
3. Tunstall Vi User Guide No MA l Tunstall Your Tunstall Vi home unit The Tunstall Vi home unit is connected to the mains power supply and your telephone line It enables you to generate a call for help when and if you need it by immediately contacting a monitoring centre which will be able to provide you with the assistance you require Radio Antenna Home Away Button Yellow Cancel Button Green Status LED Red Green Speaker N Microphone Alarm Button Red Your personal radio trigger Your personal radio trigger is wirelessly connected to your Tunstall Vi home unit and enables you to generate a call for help from anywhere in your home or garden The personal trigger should be worn at all times and can be worn around the neck or on the wrist using the attachments supplied Personal radio triggers are water resistant to IP67 standard up to 1m It can be worn in the shower however wearing it in the bath should be avoided where possible The personal radio trigger has the below features Up to 50m Water resistant radio range typical Auto Low Battery NOTE The trigger will automatically send a notification call via the home unit to the monitoring centre when its battery is low For installation instructions please visit tunstallhealthcare com au Using the home unit Making an alarm call Press the red button on the personal radio trigger or the red alarm button on the home unit The h
4. com 111 Emergency Service Technical Details Weight Dimensions Mains power Stand by battery Back up time Radio frequency REN External connections Radio trigger battery 572g 939g Packaged 185mm x 122mm x 41mm WxLxD 240v ac electrical socket 3 Watts 2000mAhr capacity continually internally charged 42 hours of stand by operation with 5 emergency call sequences during this period as per AS4607 minimum expected at date of purchase and when fully charged 312MHz 1 DC power supply unit with 3m cable RJ11 connector New Zealand 3m telephone line cord with type BS6312 plug Australia 3m telephone line cord with an RJ connector and series 610 adaptor 3V Lithium not changeable with up to 7 year life Environmental Temperature Humidity Standards EMC Safety Telecoms Radio PRS MEPS Operating temperature to perform to full specification O C to 45 C storage 10 C to 50 C Operating relative humidity non condensing to perform to full specification 0 to 80 storage relative humidity non condensing 0 to 93 AS NZS CISPR 22 2009 AS NZS 60950 1 201 1 PTC200 2006 AS CA S002 2010 AS ACIF S004 2008 AS NZS 4268 2004 AS4607 1999 AS NZS 4665 2005 Design amp Manufacture ISO9001 2008 BSI N72 FM12477 Tunstall Healthcare Unit 1 56 Lavarack Avenue Eagle Farm QLD 4009 Australia t 07 3637 2200 f 07 3637 2255 e sales Otunstallhealthcare com
5. follow the step by step instructions to program them in Step 1 Press and hold down the green cancel button until it beeps approx 5 seconds Release the cancel button the Alarm announces Programming Mode and the red alarm button flashes slowly Step 2 Press and hold down the green cancel button again until it beeps approx 3 seconds Release the cancel button the Alarm announces Registration Mode and the red alarm button flashes rapidly Step 3 Activate the pendant or telecare sensor the Alarm will beep to confirm acceptance Step 4 Press and release the green cancel button The alarm will beep programming mode exited Step 5 Test the pendant or telecare sensor by activating it and ensuring it raises an alarm call Alternatively you can call the response centre and they can remotely program the pendant or telecare sensor in for you Remove all pendants or telecare sensors from the alarm If you have lost or no longer use a pendant or telecare sensor the alarm will alert that the device is missing To stop these alerts the device needs to be de programmed from the alarm unit this can be achieved by clearing all pendants and sensors from the alarm using the following steps Step 1 Press the green cancel button until the alarm beeps Release button Step 2 Pick up the handset of the telephone connected to the back of the Tunstall Vi and then press 2060 Step 3 Momentarily press the green cancel button to exit programmi
6. ng mode Step 4 Programme the required pendant telecare sensor to the alarm See programming pendants and sensors Alternatively you can call the response centre and they can remotely de program the pendant or telecare sensor for you Battery information All batteries should be disposed of in accordance with the latest legislation For installation instructions please visit tunstallhealthcare com au Australia Clause Declaration required 5 1 1 1 The CE will not cause harm or damage to a Telecommunications Network or facility if any of the following events or consequential event occurs i a b C d SNr SA NA NA New Zealand Failure of any mechanical or electrical component in the CE or Failure of any power supplies resulting in total or partial loss of power to the CE Discharge or partial discharge of any battery supply associated with the CE Incorrect manual operation of the CE Clause Declaration required 5 5 1 3 This equipment shall not be set up to make emergency calls to the Telecom 111 Emergency Service 6 3 3 This equipment may not provide for the effective hand over of a call to another device connected to the same line 6 11 1 3 Under power failure conditions this telephone may not operate Please ensure that a separate telephone not dependent on local power is available for emergency use 8 1 7 o This equipment shall not be set up to make automatic calls to the Tele
7. ome unit will announce Do not worry your alarm telephone is dialling for assistance The call will be answered by an operator at the monitoring centre Tell the operator why you have generated the alarm call and they will arrange for assistance Cancelling an alarm call Wait 5 seconds after the alarm button is pressed and press the green cancel button The home unit will announce The alarm call has been cancelled This in built delay prevents accidental cancellation of an alarm i Answering telephone calls Personal radio triggers can be used to answer incoming telephone calls bv pressing the personal radio trigger button while the telephone is ringing When pressed the home unit will answer the call in hands free mode using the loudspeaker To revert to handset mode just pick up the handset of a connected telephone To end a hands free call press the button on the personal radio trigger again or press the cancel button Calls can also be answered in hands free mode at the home unit bv pressing the cancel button False alarms If you accidentally raise a false alarm please do not worry as your monitoring centre is always happy to hear from you and the raising of the alarm acts as a useful test of your home unit For installation instructions please visit tunstallhealthcare com au What the Warning Status lights on the home unit indicate The home unit has warning and status lighis to clearly inform the
8. stops the warning Petra Check the home unit is plugged into a working USO Det ON electrical socket The mains power is restored Nothing power has been reconnected to the home unit Test Reminder please press Press your personal radio trigger and follow the personal trigger next announcement Press the green cancel button Press the cancel button on the home unit the to complete the test unit will then announce Test completed If the warnings persist please contact your supplier Optional feature Help and advice Dos e Wear your personal radio trigger at all times e Test your home unit on a regular basis e Keep the home unit connected to the mains power at all times e Dust the home unit personal radio trigger with a soft cloth which can be slightly moistened with a gentle detergent if required Don ts e Expose the home unit to water or other liquids e Connect cables other than those supplied with the home unit e Move the home unit from the location where it was originally installed e Move objects close to the home unit that either create lots of noise heat or are made of metal such as a televisions radios washing machines microwaves WiFi routers mobile phones laptops etc For installation instructions please visit tunstallhealthcare com au Programming Pendants and Sensors While your alarm comes with a pre programmed pendant if you have purchased an additional pendant or a telecare sensor
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