System Phone User Guide - Advanced Communications
Contents
1. SC 851 45 Law Internal Zone Paging Call Forward Device Talking Internal All Call Paging Repeat Redial Flashing Abbreviated Dial Common Personal Saved Number Redial Abbreviated Dial Group Memo Dial System programming is required to use Exclusive Hold Ask your NEC Authorised Supplier for details While your outside call is on Exclusive Hold other extension users can not take the call off Hold Programming a DSS One Touch Key Retrieving a Held Outside Call if your extension doesn t have trunk keys Programmable Function Keys can be assigned as DSS Direct Station Selection or One Touch Keys You can Trunk No place an Outside or Intercom call by pressing this key without dialling the number CALL you want to retrieve a Fi N CALL Function Key 800 e 205 To answer own held Trunk n Trunk Telephone Number HOLD SPK oo Transferring a Call to another Extension o C eS Extension Number HOLD Extension Number P I cE a S lt h N gt z i Talki A Function Keys with one or two colour LEDs programmed as DSS keys will provide extension status Talking Announce indication Idle Off Busy lit This is known as Busy Lamp Field BLF indication TRFR If your phone has a DSS or One Touch key for the extension user who is to receive the call just press it To program another key press the next Programmable Function Key inst2. document may be photocopied or reproduced without prior written consent of NEC Business Solutions Ltd User Guide Copyright 2006 by NEC Business Solutions Ltd All Rights Reserved NEC Business Solutions Ltd Issue 1 3 633 647 Springvale Road March 2006 Mulgrave VIC 3170 12 Before using Your Telephone Forwarding Calls Do Not Disturb Thank you for purchasing the NEC Xen Topaz system Due to the flexibility built into the system your Dialling Codes and Feature Capacities may differ from those in this guide Check with your Supplier System Administrator and make a note of any differences Using Your System Phone Handset Alphanumeric Display Indicator CHECK Key CLEAR Key Programmable Function Keys er ee o e Oe ee ao a O Ol amp eo 9 10 1 2 LND Last Number Dial Key 4 os Sooe OPAC Operation Access Key Se c amp DC Dial Control Key a SE 1 i ABC DEF pe lt CALL Key ica 2 GS FLASH Ke 1 f f FLASH 4TRER 5 E5 e5 lt TRER transfer Key PQRS TUV WXYZ I WI Ss lt SPK Speaker Ke iG E Eak Mic C3 DND CONF Ke beree Do Not Disturb Conference HOLD Key Microphone MIC Microphone Key Dial Keys CHECK CLEAR Keys No Handsfree o Talkback Yes No Talkback Accept DLS Cons
3. Conferencing NEC Establishing a Conference Call Repeat for additional parties DND CONF Extension Nimber DND CONF gt t r OAE gt E o lt press twice gt Talking Trunk Key Telephone Number Talk Ga gt 2 Js Intelligent Hybrid System You can repeat this operation to add additional parties You may be able to have up to 8 parties in total including your extension Advanced Communications Australia Rs TOPAZ AN Z NEWCASTLE Office Ph 02 4903 6611 sales advcom com au Www advcom com au PO Box 269 HRMC NSW 2310 Nothing contained in this manual shall be deemed to be and this manual does not constitute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Business Solutions Ltd has no obligation to provide any updates or corrections to this manual Further NEC Business Solutions Ltd also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Business Solutions Ltd shall not be liable for any errors or omissions In no event shall NEC Business Solutions Ltd be liable for any incidental or consequential damages in System Phone connection with the use of this manual This document contains proprietary information that is protected by copyright All rights are reserved No part of this
4. bv Bin No Trunk Unavailab lt Callback gt rf system to call Door aaa RE ae LW 8 Lit Red when set Group Abbv Key lt Camp On gt For Intercom Call when you hear ringing wait for the called party to answer SC 851428 For Trunk Queuing when you hear Dial Tone begin dialling the telephone number 651 lt Callback gt For Intercom Call when your phone starts the ringing lift handset and wait for the called Common Personal Abbreviated Dialling Bins are numbered as follows party to answer 2 digit dialling Common 00 79 Personal 80 99 or For Trunk Queuing when your phone starts the ringing lift handset hear Dial Tone and 3 digit dialling Common 000 899 Personal 900 919 default begin dialling the telephone number Using Directory Dialling lt Display Phones gt Cancelling Camp On Callback Trunk Queuing Personal ABB List i at N Common ABB List las Ph gt E 0 v A Group ABB List 2 nue gt COCO Press repeatedly Extension List Enter characters to Scroll to to choose list search for name desired number When Camp On set Camp On Key Or press the _p Camp On Key SC 851 35 To search for a name in the list dial the digits which correspond to the first letter s of the name Refer to Entering a Name on Page 3 Scrolling through a list is performed in alphabetical order The operation will be cancelled if no key is pressed within 5 seconds The director
5. ead of the SPK Key to finish instead of HOLD Extension Number in the operation above When storing an outside telephone number the Trunk Access Code normally 0 must be added to the start of the number Up to 36 digits can be stored 10 3 For Your Convenience Programming Abbreviated Dialling Bins CALL Common Personal Abbv Bin No Trunk Telephone Number wr OOo ehe Group Abbv WE HOLD Name 12 characters HOLD gt GG o e Common Personal Abbreviated Dialling Bins are numbered as follows 2 digit dialling Common 00 79 Personal 80 99 or 3 digit dialling Common 000 899 Personal 900 919 default Up to 36 digits dialling can be stored in each abbreviated dialling bin To clear an abbreviated dialling bin number amp name press the CLEAR key after dialling the Bin No Applicable to Display System Phones only When entering a name use the Dial Pad Keys on your telephone to enter letters as shown below For example press the 2 key once for A twice for B etc Accept character and move the cursor one place to the right Press twice to insert a space DEDICONF Clear the character entry to the left one character at a time Backspace Key Answering Calls Answering an Outside Call Trunk woe Sikes on gt Ringing Confirm status of the MIC Key if you want to answer Handsfree MIC On Light On MIC Off Light Off Display System Ph
6. ole ie e Wall Mount Kit Yes Built in Yes Built in Yes Built in Yes Built in Handsfree Options Handsfree lets you place and answer calls by pressing SPK instead of using the handset With Automatic Handsfree you can press the CALL Key without lifting the handset Normally you have Automatic Handsfree Use Handsfree Answerback to answer a voice announced Intercom call by speaking toward your phone without lifting the handset Do Not Disturb DND DND CONF rf gt La 1 DND Trunk Incoming Call On Hook 2 DND Intercom Incoming Call 3 DND Trunk amp Intercom Incoming Call 4 DND Transferred CFW Call 0 DND Cancel When you set DND the DND CONF Key s lamp is lit and the Internal Dial Tone pattern changes Call Forward Follow Me Call Forward Select Key SC 851 16 CFW CALL Condition Extension Number CFW Type Do e 2 Busy No Answer 3 Follow Me i 3 FWD Outside Calls only 4 Immediate 4 FWD Intercom Calls only When you set a Call Forward the DND CONF Key s lamp flashes and Internal Dial Tone pattern changes When using a Call Forward Select Key press the key and wait to cancel a Call Forward setting then press the key and wait again to restore the previous Call Forward setting Call Forward Off Premise Telephone Number OOo gt Le Call Forward Device e To Cancel 851 17 a _ When you set a Call Forward
7. ones Only Voice Mode Extension EN i Voice Ringing Speak toward your phone Intercom Call Mode can be set at your phone as follows Ring CALL 823 Voice CALL 821 Confirm status of the MIC Key if you want to answer Handsfree MIC On Light On MIC Off Light Off Picking up another Extension s Call m gt Oe ar aaa In other anoarh Call gp for other Group Key Eor Pickup for CALL Extension Number Specified L gt WBE gt Ae gt C Extension System programming is required to allow Group Call Pickup Ask your NEC Authorised Supplier for details If your call doesn t go through Placing Calls Checking amp Answering a Message Waiting Indication Placing an Outside Call lt Quick Access gt You can check who left a message waiting indication for you and then answer Telephone Number Trunk Key CHECK m gt S ooo as On Hook Check Name lt gt amp Listen for Dial Tone before dialling a Telephone Number You can have function keys for Trunks or Trunk Groups Ask your Supplier Placing an Outside Call lt Access Code gt you want to cancel MW a as CALL Trunk Code Telephone Number E gt o0 M0 gt co eao gt E Listen for Dial Tone before dialling the Telephone Number CALL SPK O08 e Clears all messages you have left for other extensions and messages other extension have left for you CALL Extension Number w g
8. t Hoe h LND Applicable to Display System Phones only Cancelling a Message Waiting Indication at originating extension Extension Number Pressing CALL key after dialling an extension number is also possible lt DC p f Your call will ring or voice announce If you hear ringing wait for an answer If you hear a beep begin speaking Dialling 1 changes voice ring mode where the destination is a System Phone Hear Busy Tone Repeat Dial Key cece ieee set Using One Touch Keys lt Outside Intercom Calls gt Press flashing key to cancel or No answer One Touch DSS Ke The system periodically redials the call Repeat duration is programmable Ask your NEC Authorised y gt N Supplier for details You should lift the handset when the called party answered You can cancel this function by pressing DC and LND during idle condition The Telephone Extension Number shall be pre registered to a One Touch DSS Key refer to Page 2 Does not reserve line Will select other available line when original line is in use Trunk Access Code Dial 0 should be added as the first digit of the Telephone Number Placing Calls If your call doesn t go through Using Abbreviated Dialling Setting Camp On Callback Trunk Queuing Common Personal Abbv Bin No C lt Camp On gt Wait without C hanging up Hear Busy Tone No Answer or oo On Key Sy Wait for the le CALL Group Ab
9. the DND CONF Key s lamp flashes and the Internal Dial Tone pattern changes 11 Holding Transferring Calls For Your Convenience Placing a Call on Hold Retrieving a Held Call Programming a Function Key Trunk Key Programmable Function Keys can be assigned as Appearance Keys e g Trunks or General Keys e g HH DSS One Touch Press the Function Key to activate the assigned function without dialling the Service Code HOLD N N Flashing o Service Additional Z gt C gt e CALL CALL General Key Code Function Key Code Data SPK Taking p L gt JG gt e gt aaeh iae gt Be Flashing When an Intercom call is placed on hold the call is held as Exclusive Hold on your phone r An existing Appearance Key cannot be overwritten without the Appearance Key first being erased While your outside call is on System Hold other extension users can take the call off Hold Programmable Function Keys General Key Code can be erased by entering Service Code 00 F Common Service Codes Placing a Call on Exclusive Hold DSS One Touch Key Call Forward Immediate DND Key Call Forward Busy hey Background Music ON OFF Call Forward No Answer i Headset Key Call Forward Busy No Answer Exclusive Hold Key YY Flashing Incoming Caller ID List Call Forward Dual Ring gt gt External Zone Paging Call Forward Follow Me Z rf CALL External All Call Paging Call Forward Select Option mon
10. y lists available depends on your system configuration Last Number Redial lt Outside Intercom Calls gt Hear Intercom Busy Tone or No Answer SC 851 38 CALL gt n Cc N ee mam Indicator is flashing in Red MW On Hook gt rf CI Ea zs G r Find desired number Set Answer a Message Waiting When you set a MW the called party s MW Indicator starts to flash and your MW Indicator is lit Red Intercom numbers may also be stored under Last Number Redial Ask your NEC Authorised Supplier When you answer a MW the MW Indicator will automatically go off when the called party answers The system retains the last 10 numbers dialled which can be viewed and redialled from the Redial List
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