Provider Registration User Guide
Contents
1. Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Download now Print friendly version Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print friendly version of this document If the Nominated Main Contact attempts to submit the return and receives an error message this may be as a result of not making an entry where an entry is required or entering a letter in a numeric field If an error message is message is shown follow the instructions in red to remedy the issue before trying to submit the form again submitted When a user has clicked the Submit for Approval button a window will pop up reminding the Nominated Main Contact that once the form is submitted they will not be able to edit information on their application Eh Once you submit this record for approval you might not be able to edit E it or recall it from the approval process depending on your settings Continue Once a user has clicked OK the Primary Registrar s Office will be automatically notified that the return has been submitted At this point the return becomes locked as repr2. NATIONAL REGULATORY SYSTEM Provider Registration User Guide Contents 1 About the National Regulatory System for Community Housing 2 2 Getting started 3 3 The accounts tab 4 4 Editing provider details 5 About the National Regulatory System CO te ts for Community Housing 5 Contacts affiliated entities and applications 6 Getting started 6 Evidence attachments 8 The accounts tab 7 Completing the ETF 9 Editing provider details 8 Adding Affiliated Entities and Contacts affliated entities and applications Contacts on the account page 10 Evidence attachments 9 Submitting the ETF 11 Completing the ETF 10 Registration return process 13 ee Adding Affiliated Entities and Contacts on 11 Completing the registration the account page return 14 Submitting the ETF 12 Metrics included in the registration return 16 Registration return process ibs Attaching files to the Completing the registration return registration return 16 Metrics included in the registration return 14 Recording partnerships 17 Attaching files to the registration return 15 Submitting the registration return 17 Recording partnerships 16 Process post submission of Submitting the registration return registration return 19 Process post submission of registration return Glossary 22 Glossary Download now Print friendly version Please note that this interactive pdf has been created for onlin
3. historic and current Over time there will be returns from previous years 7 bottom of the page where an item can be selected Hovering the curser over these links pops up a box with further information and however at the beginning of the registration process the provider will be completing an Eligibility and Tier Form Contacts affliated entities allows access to edit or view the same information and applications Contacts 1 Affiliated Entities 0 Relums E Evidence attachments ETF Start Date ETF Due Date Return Start Date 13 11 2013 20 11 2013 4 12 2013 13 11 2013 20 11 2013 4 12 2013 Completing the ETF Contacts 1 Affiliated Entities 0 Retums 5 Partnerships 0 Adding Affiliated Entities and Contacts on the account page Submitting the ETF These links are also viewable by scrolling down to the bottom of the page As can be seen above hovering over the Returns link will show the form reference the ETF start and due date the return start and due h ate s l h nom eg h 4 Ib date and the record type The returns link is also accessible via the returns tab on the top menu Clicking on the return number will 10 Registration return process L e Contacts in provi es information on the contacts associated with the provider s account T ROT contact will be open the return indicated with a tick box against their name Users are able to create a new contact by selecting the new contact link and are required enc
4. only To print any of the pages please click here to download the print friendly version of this document Glossary Appeal Tribunal The tribunal specified as the Appeal Tribunal in the community housing legislation of the relevant jurisdiction Binding Instructions Written instructions given by a Primary Registrar to a provider to rectify the Provider s non compliance Community housing Housing for people on a very low low or moderate income or for people with additional needs that is delivered by non government organisations Community housing asset a land vested in the provider by or under the community housing legislation of a participating jurisdiction or b land acquired by the provider wholly or partly with funding provided by a Housing Agency of a participating jurisdiction or c land vested in the provider on which a Housing Agency of a participating jurisdiction has constructed housing or made other improvements or d funds provided to the provider by a Housing Agency of a participating jurisdiction for the purposes of community housing or e any other asset of the provider that is of a class of assets declared by the community housing legislation of a participating jurisdiction as community housing assets for the purposes of the National Law Community housing legislation The National Law as applied in or adopted by a jurisdiction together with any other legislation declared to be community ho
5. Contact to include a description of the evidence and reference to relevant page numbers A clear description will assist the Primary Registrar s Office when assessing the return but will also assist the Nominated Main Contact in ensuring all necessary evidence has been attached prior to the submission of the return Once the Nominated Main Contact has selected the Performance Outcome and Performance Requirement that the evidence attachment relates to clicking the browse button will allow the user to select the file they wish to attach from their computer Clicking on the attach button will then attach the document to the system When completing the registration return a user will need to attach supporting evidence for each Performance Outcome Refer to the Evidence Guidelines and the Registration Return Guide for assistance in determining what evidence is required for each Performance Outcome Evidence can be used for multiple performance outcomes it only needs to be attached once but each related performance outcome should be selected National Regulatory System for Community Housing Provider registration user guide Version 1 0 7 Completing the ETF Click on the Returns tab then select the return to be edited The first part of the registration process is the Eligibility and Tier Form To edit this form click on the Start Return button at the top of the return page Return f Return 1234567 Back to List Return
6. Detail Submit for Approval Start Return Process Provider Housing Provider As with the edit screen for the account details the page headings in this screen will be highlighted in green After following the instructions in the form selecting the checkboxes to confirm all required information and evidence has been attached completed 1 Chair or equivalent 2 Public Officer or equivalent 3 Treasurer 4 Chief Executive or equivalent 5 External auditor Provider entity details checked Affiliated entities checked Constitution attached CH asset summary report attached Community housing declaration confined Asset list declaration confimed Ready to submit ETF Contents About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Contacts affiliated entities and applications Evidence attachments Momo Adding Affiliated Entities and Contacts on the account page 9 Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Print friendly version Download now Please note that this interactive pdf has been created for online viewing only To print a
7. Details of standard setting Available oa The Previous and Next buttons will cause the data an that page to save and will take the provider to the next or previous page If at Contract any point the Nominated Main Contact wishes to stop completing the form or return to the overview page pressing Save then Cancel Policy will return to the overview page Statement 4 Values Other The registration return can now be completed Each performance outcome has its own page which includes data flelds that a user will need to complete as well as performance metrics that will be automatically calculated by the system based on the figures by the Please note that this interactive pdf Nominated Main Contact The metrics will not be visible until the Nominated Main Contact clicks the save button has been created for online viewing only To print any of the pages please click here to download the print Print friendly version Download now friendly version of this document 14 National Regulatory System for Community Housing Provider registration user guide Version 1 0 15 Contents About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Contacts affiliated entities and applications Evidence attachments Momo Adding Affiliated Entities and Contacts on the account page Submitting the ETF 10 Registration
8. The community housing provider is fair transparent and responsive in delivering housing assistance to tenants reside 14 Recording partnerships SECTION 1 1 Tenancy management 1 1 1 Tenancy activities are outsourced None TE l l 2 4 2 Projects completed within budget 15 Submitting the registration return 2 4 3 Projects completed on time _ 1 1 2 Details of contractlagreement If tenancy management is outsourced please ensure there are current details for each outsourced service partner us 16 Process post submission of registration return SECTION 1 2 Tenancy numbers for the year to 30 June 1 2 4 Tenancies for the year gt aMMa If sections do not indicate a particular tier they are to be completed by all tiers If a section does not apply to the tier in which the a provider is applying enter a zero value Note that number fields cannot be left blank so if there have been no projects for section 2 4 in 2 2 New tenancies for the year the example above a zero would need to be entered into each field Glossary Evidence the Nominated Main Contact has successfully attached to the return will be visible at the bottom of each page and additional performance requirements can be added to an existing piece of evidence by clicking on the number of the piece of evidence the Nominated Main Contact wishes to edit SECTION 1 3 Tenancy service standards 1 3 4 Tenancy service standards are set _None E 1 3 2
9. ancial Performance Report and the Community Housing Asset Performance Report can be attached at any time before submission by clicking on the Add Attachment button as was done for the ETF ES S Evidence Attachments Add Attachment 16 National Regulatory System for Community Housing Provider registration user guide Version 1 0 14 Recording partnerships Details on certain partnerships need to be submitted as part of the return and these are recorded on the account page For example if a provider outsources tenancy management the provider will need to add a record for each outsourced tenancy partner by navigating to the partnerships link in the main account page and clicking on the New Partnership button Account Housing Provider U Contacts 1 Affiliated Entibes m Retums f Partnerships 0 Partnerships No records to display Details on the types of outsourcing arrangements which are required as part of the return are explained in more detail in the return itself and in the Registration Return Guide 15 Submitting the registration return Once all data fields are complete and all required evidence is attached for each of the performance outcomes the box at the bottom of each performance outcome must be marked as completed otherwise the return cannot be submitted Performance outcome 1 completed Iv Important information Please tickt Once you tic On the final page of the return
10. ation or do not provide comment which may inclu Once the Registration Determination is issued both the draft Determination and final Determin Feedback Completed SUBMIT Once yol have provided feedback and ticked the Feedback Completed checkbox be sure to c Print friendly version Download now if vou are unable to see the Submit for Approval button save your changes and retum to the Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print Save Cancel friendly version of this document 20 National Regulatory System for Community Housing Provider registration user guide Version 1 0 Contents About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Contacts affiliated entities and applications Evidence attachments Mom Adding Affiliated Entities and Contacts on the account page Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Download now Print friendly version Please note that this interactive pdf has been created for online viewing
11. checking the entity details on the account page creating any required affiliated entity details checking and confirming contacts and attached all necessary evidence click the Finish button Save Cancel Previous Finish View unt displays in a new tab Clicking on the Finish button will return a user to the overview screen where they can review data entered and will be able to submit the ETF return Note Jo be able to submit the ETF the Ready to submit to submit ETF tick box must be ticked This is found on the bottom right hand side of the last page of the ETF form or at the top right hand side when in the overview page Form Reference Return 1234567 Record Type 1 Eligibility amp Tier Form Form Status Scheduled Ready to submit ETF y lt Return Start Date dd mm yy Return Due Date dd mm yy Return Submitted Date If this checkbox is not selected the Nominated Main Contact will not be able to submit the ETF return Once this box is ticked click the Submit for Approval button on the ETF overview page Return by Return 1234567 Back to List Returns Return Detail Submit for Approval Start Return Contents About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Contacts affiliated entities and applications Evidence attachments Mom Adding Affiliated Entities and Contacts on the account page
12. e return number or contact name rather than clicking the back button on the browser Pressing back will return the user to the last completed action and can start an endless loop or result in work being lost Parts of the account can be edited individually This can be done on the account page or a return by double clicking on the small pencil icon to the right of the editable fields on the account Address Detail General Phone Consent to Publish Phone Number General Fax Postal Address Consent to Publish Postal Address Double clicking on the pencil icon will enable a user to edit that field of the account without needing to enter edit mode However double clicking the pencil icon will only enable a user to edit that particular field The system will not automatically save work so the save button must be clicked when editing is completed only To print any of the pages please click here to download the print friendly version of this document 4 National Regulatory System for Community Housing Provider registration user guide Version 1 0 Contents 5 Contacts affiliated entities and applications About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details On the account page there are four links Contacts Affiliated Entities Returns and Partnerships Clicking on these links jump to the The Returns link is where all the provider s returns are listed
13. e viewing only To print any of the pages please click here to download the print friendly version of this document Contents 1 About the National Regulatory System for Community Housing About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Community housing providers are organisations that deliver social or affordable housing for people on lower incomes and housing associated services covered by the social and affordable housing policies of government policy and funding agencies Contacts affiliated entities and applications Evidence attachments The key objectives of the NRSCH are to Momo provide a consistent regulatory environment to support the Adding Affiliated Entities and growth and development of the community housing sector Contacts on the account page pave the way for future housing product development Submitting the ETF reduce the regulatory burden on housing providers working 10 Registration return process across jurisdictions 11 Completing the registration return provide a level playing field for providers seeking to enter new jurisdictions 12 Metrics included in the registration return The governance arrangements are set out in an Inter Government Agreement IGA for a National Regulatory System for Community Housing and provide for the establishment 13 Attaching files to the of the Na
14. es to do so as part of the ETF 11 Completing the registration i Accounts Contacts NE fe return Contacts 1 Affiliated Eniities 0 Retums 5 Partnerships 0 si Contacts New Contact lt Action Contact Name i Edit Kenneth Smith 12 Metrics included in the registration return Return 1234567 Back to List 13 Attaching files to the registration return Return Detail Submit for Approval Start Return 14 Recording partnerships Note All correspondence through CHRIS will be sent to the Nominated Main Contact and enquires related to the return are made to Process a fat asia the Nominated Main Contact Providers are able to add more contacts however it will only be the Nominated Main Contact who will Provider Housing Provider 15 Submitting the registration receive correspondence through CHRIS return The contacts link is also able accessible via the tab labelled Contacts at the top of the page 16 Process post submission of registration return The Affiliated Entities link is where all affiliated entities are listed by the provider s Nominated Main Contact The Nominated Main Contact is able to create a new affliated entity listing by selecting the New Affiliated Entity button Contacts 1 Affiliated Entities 0 Glossary Affiliated Entities New Affiliated Entity lt a No records to display As part of the Eligibility and Tier form ETF a provider will be required to c
15. esented by the lock icon to the left of the edit button The return is unable to be edited Return bey Return 1234567 Back to List Returns The Nominated Main Contact will know that they have successfully submitted the ETF when the Nominated Main Contact receives the following email Dear Housing Provider This is an automated email notification to advise that Return 1234 1 Eligibility amp Tier Form has been submitted to the National Regulatory System for Community Housing Please do not respond to this email Office staff will be in contact with you shortly to advise you of the next steps In the meantime if you have any queries please contact your assigned analyst Regards National Regulatory System for Community Housing This is a system generaled email If the application needs to be modified after submission please contact the Primary Registrar s Office 12 National Regulatory System for Community Housing Provider registration user guide Version 1 0 10 Registration return process If the ETF has been submitted with all the necessary evidence the Primary Registrar s Office will assess the ETF and determine whether the provider is likely to be eligible for registration and the likely Tier in which the provider should apply The staff from the Primary Registrar s Office will send an email to the provider noting the provisional tier and advising that the registration return is now available for the provide
16. gov au A joint initiative of Commonwealth State and Territory Governments NATIONAL REGULATORY SYSTEM
17. n the adequacy of the information submitted by the provider and other assessments and applications being undertaken by the Registrar s Office A member of staff may contact the provider over the course of the assessment to request Once all necessary data has been provided and all reguired evidence has been attached an overview can be printed for the provider s more information or clarify information submitted A staff member will contact the Nominated Main Contact listed for the provider Evidence attachments records or for the board by clicking on the Printable View link on the top right hand side of the return overview should they require further information and or evidence Completing the ETF Click on the Submit for Approval button to submit the return to the Registrar If information is required from the provider this will be requested in one of two ways Adding Affiliated Entities and If there are difficulties submitting ensure that the performance outcome completed boxes are ticked at the bottom of each page and 1 If it was information that was required as part of the original application the return will be unlocked to allow the provider to Contacts on the account page that the Ready to Submit tick box has been completed When in the overview this is at the top right hand side of the form resubmit with the missing evidence Submitting the ETF 2 Ifitis supplementary evidence that was not required at the time of submission such a
18. nal Regulatory System for Community Housing Provider registration user guide Version 1 0 2 Getting started Providers will be asked to nominate a staff member to complete the registration process This person will receive all contact from the Primary Registrar s Office and will be known as the Nominated Main Contact This will be the person with access to the online registration system known as CHRIS the Community Housing Regulatory Information System To login to CHRIS go to www nrsch gov au or click on the link in the Portal access grante email i NATIONAL REGULATORY SYSTEM COMMUNITY HOUSING A pet late d Correa Sate ew Jerry er User Name Password Remember User Name Forgot your password To log in use the information sent to the Nominated Main Contact in the Portal access granted email sent by the system and the Invitation to begin application process email Upon login the Nominated Main Contact will see the following page ore View All Accounts Recent Accounts Entity Name Provider Name Contents About the National Regulatory System for Community Housing 2 Getting started The accounts tab Editing provider details Contacts affiliated entities and applications Evidence attachments Completing the ETF Adding Affliated Entities and Contaci ONNE a count oage Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Met
19. ny of the pages please click here to download the print friendly version of this document To attach the necessary evidence required for the ETF click on the Add Attachment button at the bottom of the return This will only be visible after the Start Return button has been clicked and the return is editable 4 Evidence Attachments Add Attachment Clicking on the Add Attachment button will launch the evidence attachment page See the evidence attachment section above for more details Evidence successfully attached will be visible at the bottom of the return Evidence Attachments Add Attachment Evidence Performance Outcome aay EV0543 Performance Outcome 4 Performance Requirement Performance Requirement 4a 8 Adding Affiliated Entities and Contacts on the account page Some information such as the affiliated entities details and contacts are accessed from the account page as these are not specific to a particular return To navigate easily to the account page whilst completing the return click on the View Account displays in a new tab link at the top page whilst editing the return the applicable box when you have done so accessed by clicking on the View Account displays in new tab link 10 National Regulatory System for Community Housing Provider registration user guide Version 1 0 9 Submitting the ETF Once the provider is satished that the form has been correctly completed including
20. omplete information on affiliated entities The Nominated Main Contact will enter these details and check the accuracy of the details before they submit the ETF Applications with incorrect or incomplete data will be rejected and the provider will be asked to correctly submit missing or incomplete information For more information on affiliated entity arrangements please consult the National Regulatory System for Community Housing Guidance Note on Affiliated Entity Arrangements Print friendly version Download now Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print friendly version of this document 6 National Regulatory System for Community Housing Provider registration user guide Version 1 0 Contents About the National Regulatory System for Community Housing 2 Getting started 5 The accounts tab 4 Editing provider details Contacts affiliated entities and applications Evidence attachments Mom Adding Affiliated Entities and Contacts on the account page Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Print friendl
21. onal evidence if applicable in response to the draft Registration Determination by two weeks from the date of this email through the provider port l at the above link Your comment and additional evidence will be considered In finalising the Registration Determination If you accept the draft Registration Determination or do not provide comment which may include additional evidence by two weeks from the date of this email the draft Registration Determination will be adopted as final Print friendly version Download now Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print Once the Registration Determination is finalised the primary Registrar will issue the Determination on Housing Provider s application for registration as a community housing provider friendly version of this document 18 National Regulatory System for Community Housing Provider registration user guide Version 1 0 Contents About the National Regulatory System for Community Housing 2 Getting started The accounts tab Editing provider details The provider will then have two weeks from the date the email was sent to comment on the determination through the portal To If the provider is making comment that may result in a change to the provider report the Nominated Main Contact will need to attach provide feedback on the draft registration determina
22. onal system of registration monitoring and regulation of community housing providers to encourage the development viability and quality of community housing to promote confidence in the good governance of registered community housing providers so as to facilitate greater investment in the sector make it easier for community housing providers to operate in more than one participating jurisdiction and identify appropriate entities to which government funding for community housing might be provided under other legislation or policies of a jurisdiction Operational Guidelines The suite of guidelines that governs the operation of the regulatory system including the Evidence Guidelines the Tier Guidelines and these Enforcement Guidelines Participating jurisdiction An Australian jurisdiction that applies or adopts the National Law Primary Registrar The Registrar for the primary jurisdiction in which the community housing provider operates generally the Registrar in the state or territory in which the provider undertakes the majority of its community housing activity Statutory manager A Registrar appointed manager to conduct the affairs and activities of the provider as they relate to the provider s community housing assets if a notice of intent to cancel registration has been issued to the provider or the registrar forms the opinion that the provider has failed to comply with community housing legislation or Binding Inst
23. port has been finalised the Nominated Main Contact will receive an email from the Primary Clicking on the provider report number show the Provider Report screen Registrar s Office notifying the provider of the outcome of the application Access to the final report covering letter registration certificate and registered provider logo with terms of use of the logo will be accessible through the portal for download 11 Completing the registration return Clicking on the edit button will allow the Nominated Main Contact to submit comment on the determination Once comment has 12 Metrics included in the re been made tick the feedback completed checkbox and click the save button Congratulations The registration application process is complete registration return 13 Attaching files to the registration return Provider Report Edit PR 1111111 Provider Report Edit Save Cancel 14 Recording partnerships 15 Submitting the registration return Information Provider Report Number PR 1111111 16 Process post submission of Application Retum 1234567 registration return Feedback Section You are invited to submit comment and additional evidence if applicable in response to the d Please use the Feedback box fo make any comments and the Notes 8 Attachments link on ti Glossa ry Your comment and additional evidence will be considered in finalising the Registration Determ if you accept the draft Registration Determin
24. r be made Click OK and the registration return will be submitted the return will be locked and the Nominated Main Contact will receive an email stating that the JSP PORTAL A o registration return has been successfully submitted registration return Draft Registration Determination Dear Housing Provider Dear Housing Provider refer to Housing Provider s application for registration as a community housing provider under the Community Housing Providers National Law 2012 This is an automated email notification to advise that Return 1234 2 Glossary Application for registration form has been submitted to the National Regulatory System for Community Housing Please do not respond to this email Office staff will be in contact with you shortly to advise you of the next steps In the meantime if you have any queries please contact your assigned analyst Regards National Regulatory System for Community Housing This is a system generated email The application has now been assessed and the draft Registration Determination is now available for your review and comment Please log in to the portal via this link Registration Determination to access the draft Registration Determination Please note that the comment penod commences from the date of this email so you are encouraged to access the draft Registration Determination as soon as possible fo maximise your opportunity for comment You are invited to submit comment and additi
25. r to complete Eligibility to Apply for Registration Dear Housing Provider Application for Registration Thank you for providing your Eligibility and Tier Form as a community housing provider which was received on dd mm yy An assessment has been completed and it has been confirmed that you are eligible to apply for registration as a Tier community housing provider You are now invited to complete and submit the following Application for Registration Form Supporting evidence and Financial Performance Report These must be completed and submitted by dd mm yy To complete the Application for Registration Form and to attach the supporting evidence you will need to log in Using your login and password to the Community Housing Regulatory Information System CHRIS Contents 11 Completing the registration return About the National Regulatory System for Community Housing 2 Getting started The accounts tab Editing provider details Completing the registration return is very similar to completing the ETF The Nominated Main Contact will log in to the portal using There is opportunity for comment on any information or evidence provided in the performance outcome comments box listed every the same username and password as before To edit the registration return click on the return form reference number as with the ETF performance outcome page Contacts affiliated entities then click on the Start Return b
26. return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Print friendly version Download now Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print friendly version of this document 12 Metrics included in the registration return Once data has been entered and the save button is pressed the system will calculate metrics at the bottom of certain performance outcomes The help icons next to each metric indicate how these metrics are calculated and traffic lights will appear if data is outside the thresholds Metric 1 2a Tolerance Previous 1 2a Eviction Rate Metric 1 3a Tolerance gt O mg Previous 1 3b Survey return rate Metric 1 4 Tolerance Previous 1 4 Tenant satisfaction rate Note A red traffic light does not mean the provider has failed a performance requirement or outcome instead it indicates that the data does not meet the threshold and the provider has the option to provide an explanation in the comments field for each outcome s metrics 15 Attaching files to the application for registration return After clicking the Start Return button evidence including the Fin
27. rics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Print friendly version Download now Please note that this interactive pdf has been created for online viewing The home screen will show the provider account If Nominated Main Contact doesn t see the name of the provider s account press the Go button The home screen has tabs running across the top of the page which provide quick access to the account contacts and returns For ease of use the system features a pop up left side menu which the user is able to access by clicking on the small arrow icon on the left of the screen Accounts gt Accounts Home View All Accounts Recent Accounts Entity Name Provider Name Clicking on the small arrow will show a menu with recent items messages and alerts and help links The recent items are helpful as they enable a user to visit links they have previously accessed via only one mouse click instead of having to navigate through the system 4 The accounts tab The Nominated Main Contact will be able to edit some of the provider s details listed on the account tab including entity details main activities and main clients and the provider s address The latest performance metrics will show the most recent financial performance metrics and
28. ructions and the provider s failure to comply is serious and requires urgent action Tier Guidelines Guidelines for the application of the three tiered registration system based on risk whereby different levels of regulatory oversight apply to providers based on the scale and scope of their community housing activities Contents 1 About the National Regulatory System for Community Housing 2 Getting started 3 The accounts tab 4 Editing provider details 5 Contacts affiliated entities and applications 6 Evidence attachments 7 Completing the ETF 8 Adding Affiliated Entities and Contacts on the account page 9 Submitting the ETF 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return 13 Attaching files to the registration return 14 Recording partnerships 15 Submitting the registration return 16 Process post submission of registration return Glossary Print friendly version Download now Please note that this interactive pdf has been created for online viewing 2 gt 4 22 only To print any of the pages please click here to download the print friendly version of this document 24 National Regulatory System for Community Housing Provider registration user guide Version 1 0 For more information For more information on the National Regulatory System for Community Housing please visit www nrsch
29. s documentation relating to an issue uncovered as part of the assessment the provider will be asked to submit it using the Supplementary Evidence button at the top of the return Further details will be provided to the provider when the supplementary evidence is requested Form Reference Return 1234567 Record Type 2 Application for registration form Form Status Application In Progress Ready to submit form y lt 10 Registration return process 11 Completing the registration return 12 Metrics included in the registration return Back to List Returns Return Start Date dd mm yy Return Due Date dd mm yy Return Submitted Date 13 Attaching files to the Evidence Attachments 1 registration return Start Return Supplementary Evidence 14 Recording partnerships 15 Submitting the registration return Once all the necessary evidence has been submitted by the provider the Primary Registrar s Office will assess the application and complete the draft registration determination The Nominated Main Contact for the provider will receive an email notifying them that the registration determination has been completed and will log into the system to access the registration determination When this box is ticked click the Submit for Approval button at the top of the return page If all required tick boxes have been checked a pop up window will appear stating that once the return is submitted changes can no longe
30. some non financial performance metrics these may be blank until the provider submits Some details like jurisdiction detail and number of community housing assets cannot be changed by the provider and will be updated by the system based on information submitted by the provider such as the Community Housing Asset Performance Report 4 Editing provider details To edit details click on the edit button at the top of the account page I Accounts Account la Housing Provider Name Back to List Account Detail Edit lt NRS Account Number A1234567 Account Owner John Shepard Changel Once clicked the section headings such as account information and jurisdiction detail as seen below will be highlighted in green to signify a user is in edit mode Whilst in this screen the Nominated Main Contact will be able to fill out the required sections Accounts Account Edit a Housing Provider Name Account Edit Account Information NRS Account Number A1234567 Account Owner John Shepard Entity Name Housing Provider Jurisdiction Detail Primary Jurisdiction To save changes click the save button on the edit page It is recommended that users save often whenever they are entering new data as the system does not auto save and work may be lost if the tab or browser is closed Navigate through the system by using the back to list link at the top left of the screen or by clicking on the account nam
31. the consent authorisation and declaration information fields must be completed then the Ready to submit form box must be ticked Return wy Page 9 of Consent Authorisation and Declaration Tha governing body has read and understood information in the Evidence Guidelines relating to obtaining information from sources other than the p Housing Agencies Consent can be withdrawn by a provider at any time in writing to the primary Registrar None Authorisation The governing body has authorised the submission of this form and all of the information contained within tt and attached as evidence Authorisation given None Decti ranan The goveming body has reviewed the Evidence Guidelines and declares all relevant documents have Deen attached as true and accurate evidence Dedarabon given None Ready to submit form Contents 16 Process post submission of registration return About the National Regulatory System for Community Housing 2 Getting started The accounts tab Editing provider details If at any point an error message is shown simply un tick the box resolve the error and try re ticking the box The Primary Registrar s Office be notified that the return has been submitted The assessment of the application will then commence Contacts affiliated entities Clicking on the finish button will save the return and the overview of the entire return will be available This process may take some time depending o
32. tion the Nominated Main Contact willl need to click on the link in the email supporting evidence This can be done by navigating to the notes and attachment link and clicking on the attach file button Contacts affiliated entities notifying the provider that the registration determination is available or log in to CHRIS navigate to the returns tab click on the returns and applications reference number and click the provider reports link at the top of the screen Edit Submit for Approval Evidence attachments i 5 Return SF Return 1234567 Back to List Notes amp Attachments New Not Attach File Jew All Completing the ETF Adding Affiliated Entities and Contacts on the account page Evidence Attachments 1 Provider Reports 1 Once comment is made and any necessary supporting evidence uploaded the Nominated Main Contact will click the Submit for Provider Reports Approval button to send comment and evidence to the Primary Registrar s Office Staff will consider the feedback and may contact Action Provider Report Number Feedback Completed Date Draft Sent to Provider the Nominated Main Contact to clarify matters before issuing the final determination If the provider does not comment within the allocated two weeks the draft registration determination will be adopted as the final report Submitting the ETF Edt PR41111111 dd mm yy TIME 10 Registration return process Once the registration determination re
33. tional Regulatory Council as an independent registration return advisory committee The National Regulatory System for Community Housing NRSCH is a regulatory system designed 15 Submitting the registration to contribute to a well governed and managed return community housing sector and provide a platform The scope of a Registrar s functions under the National for the ongoing development and viability of the Regulatory System is limited to regulatory activities State and i territory housing authorities depending on the arrangements in community housing sector across Australia C A a A a aed each jurisdiction will continue to have responsibility for policy funding and industry development decisions 14 Recording partnerships A suite of Operational Guidelines guides the overall operation of the NRSCH in accordance with the National Law 16 Process post submission of registration return Glossary Print friendly version Download now Policy and funding agencies are usually but not always the housing agency in the particular jurisdiction For the purposes of this document n the term housing agency will be used but it is acknowledged that this will has been created for online viewing include policy and funding agencies for those jurisdictions where relevant only To print any of the pages please click here to download the print Please note that this interactive pdf friendly version of this document 2 Natio
34. using legislation by the law of that jurisdiction Community housing provider An organisation that provides community housing Evidence Guidelines Guidelines that describe the performance indicators and evidence sources for the assessment of providers against the National Regulatory Code in respect of Tier 1 2 and 3 providers Housing Agency A body or officer declared to be a Housing Agency of a participating jurisdiction by the community housing legislation of that jurisdiction for the purposes of the provision of the National Law in which the expression occurs National Law The state and territory based legislation through which the NRSCH is being introduced The National Law is enacted in the host jurisdiction New South Wales and either applied or adopted by participating jurisdictions National Register A single national database with the details of all registered community housing providers that is made publicly available National Regulatory Code The performance requirements that registered housing providers must comply with in providing community housing 22 National Regulatory System for Community Housing Provider registration user guide Version 1 0 National Regulatory Council An independent advisory committee to be appointed by housing ministers as an independent advisory committee to oversee the operation of the NRSCH with Secretariat support National Regulatory System for Community Housing NRSCH A nati
35. utton at the top of the returns tab and applications To complete the registration return a user should refer to the Registration Return Guide and the Evidence Guidelines If a user Return needs assistance when filling out the return there are question marks in yellow circles throughout the return which provide further wy Return 1234567 information and definitions when a user hovers their cursor over them Back to Account p Return Detail Submit for Approval Start Return Supplementary Evidence Evidence attachments Completing the ETF SECTION 1 4 Tenant satisfaction 18 11 2013 Adding Affliated Entities and Contaci ONNE a count oage Submitting the ETF Clicking on the Start Return button will commence the application process and allow the Nominated Main Contact to complete 10 Registration return process the form 11 Completing the registration return spy Contacts Returns uaa A i Retu bey Page 2 of Only questions that relate to the tier in which the provider is applying need to be completed For example in Performance Outcome 2 section 2 4 is only required for Tiers 1 and 2 12 Metrics included in the registration return Performance Outcome 1 Save Cancel Previous Next View Account displays in a new tab 13 Attaching files to the registration return SECTION 2 4 _ Tier 1 amp 2 only Housing asset development projects as at 30 June _ 2 2 4 1 Total projects completed TENANT HOUSING SERVICES
36. y version Download now Please note that this interactive pdf has been created for online viewing only To print any of the pages please click here to download the print friendly version of this document 8 6 Evidence attachments Evidence needs to be uploaded to the return as part of the registration process Once the Nominated Main Contact clicks on Start Return they will see the Add Attachment link at the bottom of the page This is where all evidence attachments related to each individual evidence category can be submitted Clicking on the Add Attachment button will show this Create Evidence Attachment page BF Create Evidence Attachment Evidence Attachment Attach Cancel Enter Attachment Details and Select File Performance Outcome Performance Outcome 2 v Performance Reguirement v Additional Related Performance Regs Avellahia Chosen Performance Requirement 1a Performance Requirement 1b Performance Requirement 1c Performance Requirement 1d Performance Requirement 1e Performance Requirement 1f Description and Details The relevant Performance Outcome and Performance Requirement must be selected for each evidence attachment Additional related performance requirements should also be selected if the evidence attachment is being submitted as evidence of compliance with multiple performance outcomes The description and details box should be completed by the Nominated Main
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