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USER GUIDE - First Data

1. Name as on card Card No Make Payment ra First Data 3 Powered Pogo Spring Forward 9 HOW TO ACCEPT CHIP amp SIGN CARDS e Turn on the POGO gt device amp ensure your smart devices Bluetooth is ON and paired e Tap on Payment in your POGO gt Home Page e Enter the amount in the Amount field e Enter the customers mobile number and email id optional and then tap on Ed Tap to Activate Payment Report e The POGO gt device will display the message PLS INSERT SWIPE F o Bank Name e Please DIP customers card in the DIP slot Settings Help ag 1234 5678 987b 5432 a Be 10 99 e On successful DIP the POGO gt device reads the card details i ks care e Masked details now appear on the POGO gt app Name of Card Holder Card Number Last 4 digits visible e Tap on Sign and request customer to sign in the signature panel e Tap on Continue e You will now be routed back to the payment screen and notice the signature Amount captured on the side of the sign field nunuog Mobile 91 9036569886 e Tap on Make Payment Email com gmail com i Name INSTANT VISA CARD An Authorisation message to indicate the status of transaction appears Also a SMS and an email if provided are sent to the customer on successful completion Card No of the transaction HE Make Payment ainjeubis 4 10 HOW TO ACCEPT MAG amp PIN CARDS e Turn on the POGO gt d
2. for a given transaction Tap on the transaction This displays a screen that lets you execute a refund or resend a charge slip for the transaction Click Refund to execute a refund or Click Resend Charge Slip Refund To refund amount Enter your PIN Enter the amount to be refunded Tap Refund An SMS notification along with the refund slip is sent to the customer ICICI Merchant Services Recent History Search Search mode Search Mode Search by any or all Name Card No XXXXXX 91 Mobile h xha 20 05 2014 Date From acto HTTI2n n5 2014 Recent History Refund XXXXXXXXXXXX0483 INR 1 00 20 05 2014 11 49 22 Auth Code 731796 Enter PIN Interoper 04 70B 919611909010 Resend Charge Slip Payment Mode CARD INR 1 00 Payment Rs Search Monthly Search by any or all Name Card No 000000 i 91 Mobile alma 2005 2014 Date From almia 20 05 2014 Date To Amt From Amt To Resend Charge Slip Enter the email address to resend the charge slip i First Data 3 Powered Pogo Spring Forward 17 HELP This menu is organised into three tabs e Updates This tab displays important notifications about new services and POGO gt app releases The notifications are arranged chronologically Updates Contact About App Updates Contact About App Feedback 1 We are planning a query resolution FAQ and Contacts camp for
3. queries you may have on POGO gt ICICI r Merchant Services c den Disclaimer Product specifications described above reflect capabilities at the time of publication Availability and technology upgrades are subject to change and therefore services may vary at the sole discretion of ICICI Merchant Services
4. Pogo gt Spring Forward USER GUIDE ICICI oe First Data Merchant Services Powered 13 HOW QUE DEMAND DRAFT DD 14 HOW TO ACCEPT AN EMI TRANSACTIO 15 REPORTS AND SEARCH 16 REFUND AND RESEND CHARGE SLIP KNOW YOUR POGO gt SWIPE CARD SLOT meee 2 POWER OFF DIP CARD 4568 WA Ki Py POWER ON Ed O HE USB CHARGING PORT all 4 20 E3 C3 Payment Report Settings Help images for illustration purpose only Pogo Spring Forward For the first time setup ensure your smart device mobile phone tablet POGO device amp welcome kit are handy 1 POWERING POGO gt e Power ON Keep the GREEN button pressed till POGO gt device switches ON e Power OFF Keep the RED button pressed till POGO gt device switches OFF POWER OFF POWER ON 2 CHARGING POGO gt DEVICE e Connect Micro USB cord to the POGO gt device and the USB end into your laptop or desktop or a USB charger 3 BLUETOOTH PAIRING e Turn on the POGO gt device along with your smart device s Bluetooth e Keep the button of POGO gt device pressed until the below 3 options are displayed 1 Pair new device 2 Clear pairing list 3 Restore BT settings e Select 1 e Tap on Settings in your smart device e Tap on Bluetooth Settings e Scan the available devices using Scan e From the list of available Bluetooth devices shown on your smart device s screen please s
5. all of you where youcan For more details or queries please Name R i discuss about your tax planning for FY contact our customer care helpdesk on This tab displays the frequently asked questions to 2014 15 with us we will try to assist you 1800 102 1671 or 1800 30 700000 to manage your tax liability effectively Eee address your queries and contact numbers required for assistance to use the application To give feed back 3 The system supports configuration of from one future date to another future Tap Write to Us date The system also supports the ticke 7 Enter your name r from current date time to a future date Enter the feedback or query Tap Submit 2 Hello payPLUS For any assistance or feedback e About App This tab displays the version number and gives a brief overview of the application 18 PIN CHANGE This screen enables you to change your PIN or pair a different smart device to the POGO gt device e Change PIN Settings Settings Change PIN Enter the current PIN Change Pin Enter a new PIN XK Existi PIN Re enter the PIN E a xisting Device Settings Tap Change Payment Report New PIN A Confirm PIN e Change Smart Device You can use a different smart device in order to Settings Help swipe credit amp debit cards with the same POGO gt device Before using the device please call our customer care Call us on 1800 102 1671 1800 30 700000 or email merchantcare icicims com for any
6. amp ensure your smart devices Bluetooth is ON and paired YAGIOHGYVD bb et im asinine PET cEha AAR BRAA eee cL e Tap on Payment in your POGO gt home page e Enter the amount in the Amount field dWEN XUEG e Enter the customers mobile number and email id optional and then tap on Ej G j ad Payment R t Tap to Activate aymen epor e The POGO gt device will display the message PLS INSERT SWIPE Settings Help e SWIPE customers card in the SWIPE slot e On successful swipe the POGO gt device reads the card details e Masked details now appear on the POGO gt app Name of Card Holder Card Number 4 digits visible Expiry e Tap on Sign and request customer to sign in the sign field Amount 1 anunuog e Tap on Continue Mobile 91 9036569886 e You will now be routed to the payment screen and notice the signature Email com gmail com captured on the side of the sign field Name INSTANT VISA CARD e Tap on Make Payment An Authorisation message to indicate the status of transaction appears Also a SMS and an email 9if provided are sent to the customer on sucessful completion of the transaction H 3 ainjyeubis 4 12 HOW TO ACCEPT CASH e Tap on Payment in the POGO gt Home Page e Tap on Cash in the VAS screen if you have opted for VAS services Pogo J Tap to Activate e Enter the amount in the Amount field Amount INR e Enter the customers mobi
7. ease refer point 10 e For Mag stripe amp Sign cards Please refer point 11 e The total amount of the product service now appears e Enter Product Code if applicable and select the EMI tenure basis the options available in the drop down menu Now tap on Proceed e Share the entire EMI working with customer for better understanding and acknowledgement e Tap on Make Payment to successfully complete EMI transaction ICICI Merchant Services Payment Report Settings Help Payment Report Settings Help Amount iNnClUSIVE OF 1500 00 Discount Product 5 com123 Code EMI Months3 v D E Card Payment Cheque Payment EMI Payment Cash Payment D EB Card Payment Cash Payment Cheque Payment EMI Payment Amount 1500 00 Merchant 150 00 Jiscount EMI Tenor Mont A Annual Rate of Interest Reducing nterest 5 55 Amount Total Amt 1605 55 with Int EMI Per FAE Pogo Tap to Activate Amount INR Mol Eme bile 91 il Name as on card Card No Make Payment Pogo Tap to Activate Amount INR D Discount THe x FLAT iscount FLAT discount value Mobile 91 N C Email ame as on card ard No Interest A mount Total Amt 1605 55 with Int EMI Per 501 85 D Dp C Month EMI rocessing Fee by ssuer roduct ode nvoice com123 umber Transaction 1500 00 Amo
8. elect RP757x XXXXXX indicating the serial number of the POGO gt device e Note down the six digit code that is displayed on your smart device e Enter the six digit code on the POGO gt device and press the green button e Wait for the message Pairing Success ICICI Merchant Services ra First Data gt Powered 4 DOWNLOADING OF POGO gt APP Pogo Spring Forward e You will need an active WIFI or GPRS connection to download the POGO gt app e In the Welcome Kit you have received via SMS or Email select and download the POGO gt app from the link provided Pogo Welcome Please check your email or welcome e Once the POGO gt app is launched key in MID TID amp Activation Code updated in the Welcome Kit Required to be done once to activate the application Merchant ID Terminal ID Merchant ID MID This is unique for each merchant Terminal ID TID This is specific to each smart device Activation Code 5 POGO gt APP ACCESS AND ACTIVATION e After the POGO gt app is activated on your smart device create a User Name and PIN e You need to use this User Name and PIN to access the POGO gt app each time on your smart device Welcome To create a User Name amp PIN You will use this PIN to login and make transactions e Enter User Name Username can have the Create Username following characters A Z a z 0 9 or a combination Username can have the followi
9. evice amp ensure your smart devices Bluetooth is ON and paired e Tap on Payment in your POGO gt home page e Enter the amount in the Amount field e Enter the customers mobile number and email id optional and then Amount tap on Tap to Activate Mobile 91 9036569886 YIATOHAUVD bb 2T lt a pETT cEhS Seth 924995 HETT e The POGO gt device will display the message PLS INSERT SWIPE RE EE e SWIPE customers card in the SWIPE slot Ed ene INSTANT VISA CARD e On successful SWIPE the POGO device reads the card details Payment Report EN e Masked details now appear on the POGO gt app F Name of Card Holder Card Number Last 4 digits visible Enoe ee oweN yueg e Click on the Sign icon and request the customer to sign on the signature screen e Click on the Continue icon e Please note Back to the payment screen the signature captured is visible on the side of the sign field e Tap on Make Payment e Request customer to validate amount on the POGO gt device by pressing the green button e Request customer to key in their PIN and then press the GREEN button An Authorisation message to indicate the status of transaction appears Also a SMS and an email if provided are sent to the customer on successful completion of the transaction ICICI ra Merchant Services fl dg den Pogo Spring Forward 11 HOW TO ACCEPT MAG amp SIGN CARDS e Turn on the POGO gt device
10. le number and email id optional E i E Pa R il e Enter name of the customer Card Payment Cash Payment Al e Enter the reference number ee Card No Settings Help Cheque Payment EMI Payment e Tap Make Payment to successfully accept Cash payment ICICI Er FirstData Merchant Services gt Powered 13 HOW TO ACCEPT CHEQUE DEMAND DRAFT Pogo Spring Forward e Tap on Payment in the POGO gt Home Page e Tap on Cheque in the VAS screen if you have opted for VAS services e Enter the amount in the Amount field e Enter the customers mobile number and email id optional e Enter name of customer e Enter the cheque or DD number e Enter the reference number e Tap Make Payment to successfully accept Cheque or DD payment 14 HOW TO ACCEPT AN EMI TRANSACTION e Turn on the POGO gt device amp ensure your smart devices Bluetooth is ON and paired e Tap on Payment in the POGO gt Home Page e Tap on EMI in the VAS screen if you have opted for VAS services e Enter the amount in the Amount field e Tap on Discount or Discount Amount depending on what is on offer for the customer e Enter the customers mobile number and email id optional and then tap on Tap to Activate e SWIPE or DIP the customers card e For Chip amp PIN cards Please refer point 8 e For Chip amp SIGN cards Please refer point 9 e For Mag stripe amp PIN cards Pl
11. ng characters A Z a z 0 9 Create PIN e Enter a PIN Must be 6 digits 0 9 must have 6 characters 0 9 Confirm PIN e Re enter the PIN for confirmation e Should you ever forget your Username or PIN please call our Customer Care e Tap Settings and then Device Settings Fill in the serial number of the POGO gt device visible on the reverse of the POGO gt device and then tap on Activate 6 POGO gt HOME PAGE e Payments Receive various type of payments Card Cash Cheque EMI e Reports View recent transactions history of past transactions or search for a specific transaction e Settings Change PIN and or device settings e Help Contact customer support teams for help Get notifications on new services and promotional schemes Send queries or feedback ICICI Merchant Services Pogo Welcome Please check your email or welcome kit for the following information 30006902 30009602 963245 Enter Username Enter PIN Payment Report ms D Settings Help Pogo Settings Device Settings Please enter the serial number printed on the device and tap Activate below 13362RP10000033 Cancel pr First Data gt Powered Pogo Spring Forward 7 POGO gt VALUE ADDED SERVICES VAS SCREEN Depending on the type of Payment you are accepting Select e Card To accept all type of VISA MasterCard debit and credit card
12. s See point 8 e Cash To accept Cash See point 12 e Cheque To accept cheque or Demand Draft See point 13 Note This screen will appear post tapping the Payment icon in the Home Page if you have registered for VAS Cheque Payment EMI Payment D B e EMI To accept payment by card with EMI repayment See point 14 Gad Pannen ser 8 HOW TO ACCEPT CHIP amp PIN CARDS e Turn on the POGO gt device amp ensure your smart devices Bluetooth is ON and paired e Tap on Payment in your POGO gt Home Page e Enter the amount in the Amount field e Enter the customers mobile number and email id optional and then tap on Tap to Activate Payment Report e The POGO gt device will display the message PLS INSERT SWIPE Pd Q Settings e DIP customers card into the DIP slot e Request customer to validate amount on the POGO gt device by pressing the green button e Request customer to key in their PIN and then press the green button e On successful DIP the POGO gt device reads the card details e Masked details now appear on the POGO gt app Name of Card Holder Card Number Last 4 digits visible e Tap on Make Payment e An Authorisation message to indicate the status of transaction appears Also a SMS and an email if provided are sent to the customer on successful completion of the transaction ICICI Merchant Services Tap to Activate Amount Mobile Email
13. unt First Data gt Powered 15 REPORTS Pogo Spring Forward This menu displays the recent and past transactions It also supports a search for transactions There are three tabs to view transactions History Search e RECENT For each transaction the card number last four digits transaction value and the date time are displayed Tap on a transaction to view more details The details include the customer s name mobile number and email ID You can execute a refund for a transaction and also resend the charge slip to a customer if needed e HISTORY This displays a graphical view of the transactions done on a weekly or monthly basis The graph shows the total sales done over a period The screen also shows the total sales value and transaction count of the current day e SEARCH A search can be done on any or all the fields shown on the screen Search Payment Mode CARD XXXXXXXXXXXX0483 20 05 2014 11 49 22 Payment Mode CARD XXXXXXXXXXXX1939 20 05 2014 11 33 07 Payment Mode CARD XXXXXXXXXXXX1 746 20 05 2014 1 08 17 XXXXXXXXXXXX1 939 is useful when you need to track transactions for reference or execute a refund e You can execute a search with the Name of the customer Card No Mobile No Email ID Date of payment Select the start and end dates using the calendar icon Payment amount 16 REFUND AND RESEND CHARGE SLIP e To execute a refund or resend the charge slip

USER GUIDE - First Data

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