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CenITex DHHS Workspace Citrix User Guide

1. 30 7 MB Released 01 06 2012 exe This Receiver client is supported on _ ndows 6 1 8 7 Vista and XP Macintosh Citnx Online Plug in 11 2 for Mac 18 6 MB Released 16 08 2010 dmg This plug in is supported on Mac OS X 10 4 or later note Mac users are advised to use the Mozilla browser to successfully launch Citnx applications Other Citrix clients A dialogue box will appear on the bottom of your screen Select Run Workspace login Troubleshooting Department of Human Services Yictoria Australia Internet Explorer Go j MJ https workspace dhs vic gov au troubleshaating html PETG Mj Workspace login Troublesho X a Sr 623 File Edit View Favorites Tools Help Downloads A Java software a Get Citrix Citrix is software that enables you to connect to applications that are installed on a remote server Using Citrix any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet lf you want to access applications using Citrix and are receiving errors please download and install the recommended Citnx clients below For assistance with installing or using Citrix please contact Support Downloads Windows
2. Click here for more information on what we do collect Click Install to accept the license agreement and install Java now I Change destination folder Install gt TE Installation files will then download Downloading Installer Estimated time left 22 sec Java is found everywhere on mobile phones desktop computers Blu ray Disc players set top boxes and ewen in your car By installing Jawa you will be able ta experience the power of Jawa brought to you by Oracle Offer to install the Search App by Ask a oe a Get Facebook status updates directly in your browser listen to top radio stations and get easy access to search and weather The Search App by Ask installs in Internet Explorer SEARCH APPLICATION END USER LICENSE AGREEMENT This Search Application End User License Agreement Agreement applies to web search applications each a Search Application developed by or for APN LLC APN we or V Set and keep Ask as my default search provider V Set and keep Ask com as my browser home page and new tabs page k K e GSF Use 5 8 5 the Ask com Terms and Conditions and Privacy Policy The Search App by Ask is a product of APN LLC De selecting both of the checkboxes above declines this optional search offer and proceeds with the rest of the install process coca ati 3 F CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Gu
3. py 4 Mj Workspace login Departme gt ony File Edit view Favorites Tools Help Print File Zoom 100 Department of Human Services Intranet Safety gt My https workspace dhs vic go au Add site to Start menu view downloads Ctrl J Manage add ons Login Conditions of use Troubleshooting F12 Developer Tools Go to pinned sites Compatibility View settings aD need support Report website problems DHS Workspace login weekdays 7 30am 6p EEEE About Internet Explore Usemame DHS employees tel 131 765 Passcode email IT SericeCentre DEECD employees Routine monitoring and screening of computer services is conducted tel 1300 799 470 to identify security riss By logging in you accept the conditions of use Log in email IT SericeCentre need Java or Citrix 2 Select the Privacy Tab Under Pop up Blocker section Click on the Settings button Select a setting for the Internet zone Internet Options General Securit antent Connections Programs Advanced Settings Medium lee Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that save information that can Taje be used to contact you without your explicit consent Restricts first party cookies that save information that a jii can be used to contact you without your implicit consent Sites Import Advanced Default Location S E Never allo
4. Citrix applications portlet lf you want to access applications using Citrix and are receiving errors please download and install the recommended Citnx clients below For assistance with installing or using Citnx please contact Support Downloads Windows v CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 17 of 28 2 3 On the Troubleshooting page locate and Click on the Citrix Receiver 13 1 for Windows Private Release link Note Only install the Citrix Receiver Client from the Workspace site Do not attempt to install newer versions on the Citrix Receiver Client as you will encounter performance issues a Get Citrix Citnx is software that enables you to connect to applications that are installed on a remote server Using Citrix any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet lf you want to access applications using Citnx and are receiving errors please download and install the recommended Citrix clients below For assistance with installing or using Citrix please contact Support Downloads Windows Citrix Receiver 13 1 for Windows Pnyate Release
5. Up Utility Google Search Receiver Clean up Tool Tools 2464 found this helpful Created 02 Jul 2013 Modified 19 Aug 2015 Languages N A ReceiverCleanupUtility zip Click on the Download button to Receiver Clean Up Utility Sain download the Clean up Utility Updated Date August 2014 5 01 AM A ds R 3508 215 3 When prompted select Open ReceiverCleanuputility zip Receiver Clean Up Utility Was this helpful Yes No Updated Date August 2014 5 44 AM A 2 de R 2508 205 CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 29 of 28 4 You can see that the Clean Up Tool files have downloaded and located ina temporary directory Double Click on ReceiverCleanupUtility 5 By Double Clicking on ReceiverCleanupUtility you are then prompted to Extract all Run or Cancel Select Run 6 If you are prompted by Windows User Account Control to allow the installer to run Click Yes to continue the installation 7 The Receiver Clean Up Tool will launch in a black command box Press any key on the keyboard to continue 8 The Clean Up Utility will initiate its clean up processes Select n on your keyboard and press the Enter key CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher aep eeren ee MiP z Compressed Folder Tools ReceiverCleanupU
6. in Step 6 Workspace login Department of Human Services Yictoria Australia Internet Explorer S60 gt MM https workspace dhs vic gov au or 8 s j Workspace login Departme X _ tr Wwe KE K ll File Edit view Favorites Tools Help Department of Human Services Intranet Login Conditions of use Troubleshooting EP need support DHSWorkspace login weekdays 7 30am 6pm Usemame DHS employees tel 131 765 Passcode email IT ServiceCentre DEECD employees Routine monitoring and screening of computer servicesis conducted tel 1300 799 470 to identify security risks By logging in you accept the conditions of use E TT need Java or Citrix For information relating to this page contact M Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement a e enii E o diana M CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 6 of 28 2 2 Disabling Pop up Blockers In order for the DHHS Workspace Portal to operate properly it is recommended that pop ups are enabled for the DHHS Workspace site 1 Within Internet Explorer Select Tools gt Internet Options The Internet Options window should appear Workspace login Department of Human Services Yictoria Australia Internet Explorer ON
7. 23 KB Remove Older Versions Disable Java Error Messages Troubleshoot Java Other Hel Agree and Start Free Download Offline Installation Trouble downloading x Try the offline installer By downloading Java you acknowledge that you have read and 8 accepted the terms of the end user license agreement J mas When your Java installation completes you may need to restart your browser close all browser windows and re open to enable the Java installation Installation Instructions System Requirements Not the right operating system See all Java downloads Java software for your computer or the Java Runtime Environment is also referred to as the Java Runtime Runtime Environment Runtime JRE Java Virtual Machine Virtual Machine Java VM JVM VM Java plug in Java plugin Java add on or Java download Select Language About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer D Start 5 A dialogue box will appear on the bottom of your screen Select Run 12 34 PM ay o 6 enuy Download Java for Windows Internet Explorer MEJ x Go j S http java comfen download windows_ie jsp locale en gt S Download Java for Windows X 03 File Edit View Favorites Tools Help Download Help bat Diallo Download Java for Windows What is Java Recommended Version 8 Update 25 filesize 623 KB Remove Older Versions Disable Java E
8. 41 PM estan E tS enio 15 The screen below will be shown Download Help Help Resources Verifying Installation What is Java ee Detecting Java on your computer Disable Java Error Messages Troubleshoot Java Other Help Mac OS X Chrome Why can t I use Chrome with Java 7 on my Mac All Java Downloads A security prompt may appear Click Run to allow the verification process to continue Depending on your system settings you may need to respond to prompts to allow the verification to If you want to download i continue Java for another computer or Operating System click the link below All Java Downloads If you have installed Java and there is an error with the verification there could be a configuration issue eg browser Java control panel security settings See the troubleshooting FAQ If you recently completed your Java software installation you may need to restart your browser close all browser windows and re open before verifying your Java version Javascript must also be enabled Select Lanquage About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 15 of 28 The Java Detection dialogue box will appear on your screen Click Run Download Help Se aati Verifying Installation What is Ja
9. Citrix Receiver 13 1 for Windows Private Release 30 7 MB Released 01 06 2012 exe This Receiver client is supported on Windows 8 1 8 7 Vista and XP Macintosh Citrix Online Plug in 11 2 for Mac 18 6 MB Released 16 08 2010 dmg This plug in is supported on Mac OS X 10 4 or later note Mac users are advised to use the Mozilla browser to successfully launch Citnx applications Other Citrix clients Supported browsers Microsoft Intemet Explorer 6 0 7 0 Firefox v3 0 1 Other browsers may also work but have not been tested g sen CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 18 of 28 4 9 A dialogue box will appear on your screen The Citrix Receiver Client is installing Workspace login Troubleshooting Department of Human Services Yictoria Australia Internet Explorer Go Mj https workspace dhs vic gov au troubleshooting html File Edit view Favorites Tools Help EJ ls Mj Workspace login Troublesho gt Downloads Java software a Get Citrix Citnx is software that enables you to connect to applications that are installed on a remote server Using Citnx any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you
10. DHHS Citrix Workspace User Guide Filename DHHS Citrix Workspace User Guide Creation Date 5 November 2014 CenlTex CENTRE FOR IT EXCELLENCE DHHS Citrix Workspace User Guide Document Change Control Version Date of Issue Author s Description of changes 1 0 05 11 2014 Roujeh Mizher Original Document 10 03 2015 Roujeh Mizher Minor updates 02 09 2015 Roujeh Mizher Minor updates Inside This Document 1 INTRODUCTION 2 1 1 Portal Requirements 2 1 1 1 MICROSOFT WINDOWS 2 1 1 2 APPLE MAC 2 2 CREATING AND LAUNCHING DESKTOP LINKS 3 2 1 Creating a Desktop Link 3 2 2 Disabling Pop up Blockers 7 3 INSTALLING JAVA RUNTIME 9 4 INSTALLING CITRIX RECEIVER CLIENT 17 5 CLEARING YOUR INTERNET CACHE 20 6 USING DHHS WORKSPACE AND CITRIX 22 7 APPENDIX A TROUBLESHOOTING TIPS 29 7 1 Using the Citrix Receiver Clean Up Tool 29 7 2 Citrix Receiver Installation Errors 31 7 2 1 ERROR 2320 31 7 2 2 A FATAL ERROR OCCURRED WOULD YOU LIKE TO RESTART CITRIX RECEIVER 32 7 2 3 SETUP CANNOT CONTINUE BECAUSE THIS VERSION OF RECEIVER IS INCOMPATIBLE WITH A PREVIOUSLY INSTALLED VERSION 32 7 2 4 CONFIGURATION MANAGER CANNOT BE INITIALISED 32 7 3 Advanced Troubleshooting Citrix Receiver 33 7 3 1 PRELIMINARY TROUBLESHOOTING 33 7 3 2 FURTHER TROUBLESHOOTING 33 7 3 3 MORE TROUBLESHOOTING 33 Cer IT IC Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 1 of 28 1 Introduction This document pro
11. T SermiceCenire Start with tabs from the last session Log in Start with home page Tabs Change how webpages are displayed in tabs Tabs need Java or Citrix Browsing history Delete temporary files history cookies saved passwords and web form information I Delete browsing history on exit Appearance Colors Languages Fonts Accessibility Internet Explorer has finished deleting the selected browsing history CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 21 of 28 6 Using DHHS Workspace and Citrix 1 Open Internet Explorer and go to the DHHS Workspace login page Workspace login Department of Human Se 7 ON GA Mj https workspace dhs vic gov auy a gt Mj Workspace login Departme x Fie Edit view Favorites Tools Help Department of Human Services Intranet Login Conditions of use Troubleshooting aD DHSWorkspace login amp Usemame Passcode Routine monitoring and screening of computer services is conducted to identify security risks By logging in you accept the conditions of use Log in For information relating to this page contact IT Service Centre Authorised by Director information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement need support weekdays 7 30am 6pm DHS employees tel 131 765
12. a Weekyr amp Month 7 Monday November 2014 Tuesday November 2014 wednesday November 2014 Thursday November 2014 4 6 9 am 10 am 11 am 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm Anm week 45 7 weeks left K Notes configuration settings have been refreshed a9 ele Launch pad a f start CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher Contacts New Contact Search Notes Application Catalog for i To end your Lotus Notes Citrix session close Lotus Notes by going to File gt Exit or use the X on the top right hand side to exit your Citrix session cleanly u To Do List New To Do Ne Set Select the item you want to search E Formatting November 201477 7 Friday November 2014 a m 1 56 PM i la iz tp 6 11 2014 i 2 September 2015 Page 28 of 28 7 Appendix A Troubleshooting Tips 7 1 Using the Citrix Receiver Clean Up Tool sp oermens 1 If you are experiencing connectivity issues from your home device the recommended first step is to ensure that Tt gt Control Panel All Control Panel Items Programs and Features Control Panel Home i Uninstall or change a program View installed updates To uninstall a program select it from the list and then click Uninstall Change or Repair you have the recommended version of A ma omal e E t h e C itr i X R ee e ive r i
13. all versions of Mozilla Firefox from your machine if present Delete the following registry keys if present HKEY LOCAL MACHINE SOFTWARE Mozilla HKEY LOCAL MACHINE SOFTWARE mozilla org HKEY LOCAL MACHINE SOFTWARE MozillaPlugins Follow the instructions in this article carefully htip support citrix com article C X325140 Reboot the machine Re install the latest Citrix Receiver client you downloaded earlier from here https workspace dhs vic gov au troubleshooting html Test to determine if your Citrix applications can be launched More troubleshooting Check the file association ica ensure that the Citrix Client is the default program to open ica files To set check file association i Goto Control Panel gt Change View by option to Small icons gt Select Default Programs gt Select Associate a file type or protocol with a program li Find ica extension gt Highlight ica and Click Change Program iii Click Browse and Navigate to C Program Files Citrix ICA Client for 32 bit OS or C Program Files x86 Citrix ICA Client for 64 bit OS iv Highlight wfcrun32 exe and Click Open v Click OK and Click Close to exit If launch ica file saved to workstation I Find launch ica file and then right click on launch ica file ii Choose Open With gt Select Choose Default Program iii Click Browse and Navigate to C Program Files Citrix ICA Client for 32 b
14. ase 11 Close all Internet Explorer windows CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 13 of 28 12 Repeat Steps 1 2 and 3 in this section which should bring you the screen below java com Java You Internet Explorer Gy F http fiava com en DF te S java com Java You x fr oka et File Edit View Favorites Tools Help Search A Download Help JAVA YOU DOWNLOAD TODAY Free Java Download Whatis Java Dol have Java Need Help Feedback About Java P j A Z java0ne Alice 4 Greenfoot Blue Java Magazine Java Developer Java Alice Java Greenfoot Java BlueJ Oracle Academy Conference Select Lanquage About Java Developers Privacy Terms of Use Trademarks Disclaimer ORACLE 13 Click on the Do I have Java link Search Download Help JAVA YOU DOWNLOAD TODAY Free Java Download About Java lt Greenfoot Blue i ni Se aE f L N Java Developer Java Alice Java Greenfoot Java BlueJ Oracle Academy Conference Alice JavaOne Java Magazine Select Lanquage About Java Developers Privacy Terms of Use Trademarks Disclaimer ORACLE CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User G
15. auses conflicts when the Citrix Receiver installer runs Best practice is to uninstall any previous Citrix clients on your Windows machine before running the Citrix Receiver installer Some of the installation errors some users have reported have been documented in this section along with resolutions of how to fix these issues and prevent them from reoccurring 7 2 1 Error 2320 Py Citrix online plug in Configuration Manager No value could be found for ClientHostedApps that satisfies all lockdown requirements The lockdown requirements in force may be conflicting Symptoms or Error The Error number 2320 occurs on the Citrix Receiver client computer after removing Citrix Receiver 3 x and reinstalling another Receiver client Citrix online plug in Configuration Manager No value could be found for ClientHostedApps that satisfies all lockdown requirements The lockdown requirements in force may be conflicting Solution Please follow the steps outlined in Section 7 1 Using the Citrix Receiver Clean Up Tool Further Information please see Citrix Article CTX132875 http support citrix com article C 1 X132875 CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 31 of 28 7 2 2 A Fatal error occurred Would you like to restart Citrix Receiver Citrix Receiver R A fatal error occured Would you like to restart Citrix Rec
16. eiver _ E Symptoms or Error Users receive a Citrix Receiver error popup window requesting restart of the Citrix client solution Locate the following registry entry and delete HKEY CURRENT USER Software Citrix Dazzle Sites LastAppliedADMTemplate 7 2 3 Setup cannot continue because this version of Receiver is incompatible with a previously installed version Citrix Installation setup cannot continue because this version of Recetver is incompatible with a previoushy installed version Symptoms or Error The installation of a new version of Citrix Receiver failed and the following error is displayed on the Citrix Installation console Setup cannot continue because this version of Receiver is incompatible with a previously installed version Solution Please follow the steps outlined in Section 7 1 Using the Citrix Receiver Clean Up Tool Further Information please see Citrix Article CTX136410 http support citrix com article C TX136410 7 2 4 Configuration manager cannot be initialised j The configuration manager cannot be initialized Symptoms or Error The installation of a new version of Citrix Receiver failed and the following error is displayed on the Citrix Installation console Configuration manager cannot be initialized Solution Please follow the steps outlined in Section 7 1 Using the Citrix Receiver Clean Up Tool Further Information please see Citrix Discussion Artic
17. email SericeCentre DEECD employees tel 1300 799 470 email 1 SemiceCentre on a ole 2 Login using your HSNet username in the Username Box Passcode is your 4 digit RSA PIN combined with the 6 numbe token Passcode should be 10 digits in total Fi 11 36 AM fa E ob 6 11 2014 rs which are displayed on the Note The 4 digit RSA PIN remains the same unless you request a PIN reset but the 6 numbers on the RSA token change every 60 seconds With every failed login attempt you will need to wait for new token numbers Department of Human Services Intranet Login Conditions of use Troubleshooting Usemame miz1 008 Passcode esssesesse a DHSWorkspace login Routine monitoring and screening of computer services is conducted to identify security iss By logging in you accept the conditions of use Log in For information relating to this page contact IT Service Centre Authorised by Director Information Management and Technology Corporate Services Division need support weekdays 7 30am 6pm DHS employees tel 131 765 email T SemiceCentre DEECD employees tel 1300 799 470 email TSermiceCentre need Java or Citrix Copyright Disclaimer Privacy statement CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher 2 September 2015 Page 22 of 28 3 The DHHS Workspace Home screen appears A d
18. ervices is conducted tel 1300 79 to identify security iss By logging in you accept the conditions of use email ITS Log in neej For information relating to this page contact IT Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement Turn on Suggested Sites 5 Right Click on the DHHS Workspace Login link in the Favorites pane Select Copy i W is E Add to favorites M d Favorites Bar P Microsoft Websites E MSN Websites a Websites for United States ab Windows Live W Workspace login Dep Open Open in new tab Add to Favorites bar Create new Folder Sort by name Print Rename Properties CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 4 of 28 Minimise Internet Explorer to go to your Desktop Right Click on your Desktop and Select Paste Recycle Bin hed Internet Explorer Microsoft Word 2010 Microsoft Excel 2010 e r Microsoft word 2010 Microsoft Excel 2010 v 1 OS en F e o Tee a CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher 2 September 2015 Page 5 of 28 7 Check to determine if the Short Cut Link to the DHHS Workspace site on your Desktop works by Double Clicking on the icon you created
19. g you into the DHHS Citrix environment MetaFrame Loading your personal settings 15 Lotus Notes has now launched on your PC amp workspace IBM Lotus Notes Input your Lotus Notes password when prompted a ae l x File Edit Yiew Create Tools Window Help User name Roujeh Mizher HeadDffice DHS fad AA GA Password Ji At location Office Network X Forgot your password _ Prompting for password Es ES Ore z 3 0 Cl 1 47 PM A 3 0 1 a fo E O ejo CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 27 of 28 16 ty End the Lotus Notes session File Edit View Create Actions Tools Window Help New gt W ES a Glose ee t 4 2AQ AD AREFE EACAN FP Gtr nd Ad AutoSave Application Replication Locations Instant Messaging Import Export Click here for Home Page options w Se ee gt Reply toAlly fe Forwal 2 vi View All View Unread Calendar ae bject Date bd size via e Page Setup Print Preview Print s New Entry Ctrl P Preferences Properties Security Alt Enter Close All Open Window Tabs Save Window State N Exit Search J i gt A i gt es eR se eS Eb Calendar Thursday 6 November 2014 aE Ee ems New More Filter byv 3 e o w 4 e
20. gin Troubleshooting Department of Human Services Yictoria Australia Internet Explorer Go bg Ay https workspace dhs vic gov au troubleshooting html Ly amp s 3j Workspace login Troublesho gt Fie Edit View Favorites Tools Help Department of Human Services Intranet Login Conditions of use Troubleshooting DHSWorkspace login dai Need support Troubleshooting weekdays 7 30am 6pm Accessing Workspace remotely DHS employees A tel 131 765 Information to help you access Workspace from computers outside the DHS network email IT SeniceCentre Accessing Workspace with RSA Installing Java and Citrix pdf 1 82mb DEECD employees Help with installing Java java com tel 1300 799 470 email IT SemiceCentre i Get Java To run DHS Workspace your web browser requires Sun Java Runtime Environment JRE If you are unable to access Workspace it may be because you do not have Java installed For assistance with installing Java please contact Support Downloads Java software an Get Citrix Citrix is software that enables you to connect to applications that are installed on a remote serer Using Citrix any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you have Citnx installed you can log into Workspace and access your business applications using the
21. have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet lf you want to access applications using Citnx and are receiving errors please download and install the recommended Citnx clients below For assistance with installing or using Citrix please contact Support Downloads Citrix Receiver Windows Installing Citrix Receiver 13 1 for Win x e This Receiver client is suppi Macintosh Citnx Online Plug in 11 2 for This plug in is supported on Mac OS X 10 4 or later note Mac users are advised to use the Mozilla browser to successfully launch Citnx applications Other Citrix clients Supported browsers Microsoft Intemet Explorer 6 0 7 0 Firefox v3 0 1 Other browsers may also work but have not been tested g For information relating to this page contact IT Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement esl o elo Citrix Receiver 13 1 has now been installed sucessfully Click OK 1 09 PM EN ja 2 Uy 6 11 2014 H f Workspace login Troubleshooting Department of Human Services Yictoria Australia Internet Explorer Go 3 https workspace dhs vic gov au troubleshooting html XAJ Workspace login Troublesho X i File Edit view Favorites Tools Help Download
22. her computer or Operating System click the link below All Java Downloads Select Lanquage About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 16 of 28 4 Installing Citrix Receiver Client Once Java Runtime has been installed you can proceed to install the Citrix Receiver Client on your computer You will need to download the Citrix Receiver client via the DHHS Workspace Troubleshooting link 1 If you are not already there open Internet Explorer and go to the DHHS Workspace login page Click on the Troubleshooting link Workspace login Department of Human Services Yictoria Australia Internet Explorer 4 4 s Workspace login Departme gt ry CA Aj https workspace dhs vic gov au File Edit View Favorites Tools Help Department of Human Services Intranet Login Conditions of us ae DHSWorkspace login Usemame ene ooo Passcode ee o o ooo Routine monitoring and screening of computer services is conducted to identify security iss By logging in you accept the conditions of use Log in For information relating to this page contact IT Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement Workspace lo
23. ialogue box may appear on the bottom of the page Click Show all Content The page will then refresh Click on Applications amp Tools tab 2 DHS Workspace R3 Pilot Internet Explorer Py x GA e E https workspace dhs vic gov au workspaceR3 dhswpsr3 myportal ut p cl OwcA1NLTeQ O 4 DHS Workspace R3 Pilot x an Ki TE Fie Edt View Favorites Tools Help Homen Mail amp Calend r Applications amp Tools I y pages Sametime contacts QuickLinks People Y Options V Focus on RSS feeds of interest 2 work gt Have you ever noticed those inviting orange buttons like the one to the left on Better Health Channel i some web pages Or maybe you ve spotted the odd link pitching as an RSS feed Sametime Contact List allows users to If you ve ever clicked one out of curiosity and then scratched your head at the DHS Executive work with Sametime Instant Messaging on unformatted gobbledygook you see in your web browser you ve seen an RSS file in Health Executive a Sametime server with all Sametime its raw form Departmental Plan users in your organization Users can chat display only online names in the list RSS is about getting live web feeds directly to your computer taking the raw RSS Divine sort the list modify a status message or file and transforming it into something useful Want to know how to do it Then read Funded Agency Channel modify groups on Human Services Hub To c
24. ide 2015 doc 2 September 2015 Author Roujeh Mizher Page 12 of 28 9 Both Options should be Unchecked Click Next ORACLE Offer to install the Search App by Ask L Eo n BOR S e OA Get Facebook status updates directly in your browser listen to top radio stations and get easy access to search and weather The Search App by Ask installs in Internet Explorer SEARCH APPLICATION END USER LICENSE AGREEMENT This Search Application End User License Agreement Agreement applies to web search applications each a Search Application developed by or for APN LLC APH ve or D Set afd keep Ask as my default search provider Set afd keep Ask com as my browser home page and new tabs page Pp CIckIng Hest and installing the Search App by Ask your use is subject to the Ask com Teme and Conditions and Privacy Policy The Search 4pp by Ask iz a product of APN LLC De selecting both of the checkboxes above declines this optional search offer and proceeds with the rest of the install process 10 Java installation confirmation screen is now displayed Click Close to exit Java Setup Complete x ORACLE yf You have successfully installed Java You will be prompted when Jawa updates are available Always install updates to get the latest performance and security improvements More about update settings When you click clase your browser will be opened so you can verify that Java is working Cl
25. it OS or C Program Files x86 Citrix ICA Client for 64 bit OS iv Highlight wfcrun32 exe and Click Open v Enable checkbox Always use the selected program to open this kind of file vi Click OK to launch the file Create a new user on the machine with a fresh profile and test CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 33 of 28
26. le htip discussions citrix com topic 302264 receiver for windows 31 will not install the confiquration manager cannot be initialized CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 32 of 28 7 3 Advanced Troubleshooting Citrix Receiver You may encounter a variety of installation errors or general performance errors as a result from the Citrix Receiver There may be a software conflict on your machine as privately owned PC s will be in various states with different configurations and software installed Please see below instructions on how to resolve the most troublesome Citrix Receiver errors or if you are experiencing strange behavior when trying to launch your Citrix applications 7 3 1 le wel ae we 7 3 2 en Stel 8 7 3 3 Preliminary troubleshooting Remove all versions of Citrix Clients Receiver Delete all browser cache and cookies on default browser Download and Run Receiver Clean Up Utility htto support citrix com article C TX137494 Reboot the machine Download and Install the Citrix Receiver client from here https workspace dhs vic qov au troubleshooting html Reboot the machine Test to determine if your Citrix applications can be launched Further troubleshooting Remove the Citrix Receiver you just installed Run the Receiver Clean Up Utility http support citrix com article CTX137494 Remove
27. lename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher z A 1 09 PM EN ja a tp 6 11 2014 i 2 September 2015 Page 19 of 28 5 Clearing your Internet Cache Once you have installed both Java Runtime and Citrix Receiver client it is recommended that you clear your Internet cache to remove any temporary internet files Clearing cache also improves performance of the browser 1 Within Internet Explorer Select Tools gt Internet Options The Internet Options window should appear Workspace login Department of Human Services Yictoria Australia Internet Explorer fa PY EY Mj Workspace login Departme gt Mj https workspace dhs vic go au Fie Edit view Favorites Tools Help Print File r Zoom 100 Department of Human Services Intranet Safety Login Conditions of use Troubleshooting d DHSWorkspace login D amp Usemame Passcode Routine monitoring and screening of computer services is conducted to identify security risks By logging in you accept the conditions of use Log in Add site to Start menu view downloads Ctrl J Manage add ons F12 Developer Tools Go to pinned sites Compatibility View settings need support Report website problems weeksas 7 30am Sorf ee a Sa About Internet Explore DHS employees tel 131 765 email 1 SemceCentre DEECD employees tel 1300 799 470 email 1 SemceCentre
28. m Block most automatic pop ups Learn more about Pop up Blocker 5 Click OK to exit Internet Options Ea xi General Security Privacy Content Connections Programs Advanced Settings Select a setting for the Internet zone Medium Pal ee Blocks third party cookies that do not have a compact privacy policy Blocks third party cookies that save information that can pf be used to contact you without your explicit consent Restricts first party cookies that save information that can be used to contact you without your implicit consent Sites Import Advanced Default Location E Never allow websites to request your Clear Sites physical location Pop up Blocker MV Turn on Pop up Blocker Settings InPrivate IV Disable toolbars and extensions when InPrivate Browsing starts CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 8 of 28 3 Installing Java Runtime lf Java Runtime is not already installed on your PC you will need to download it through the Workspace Troubleshooting page link on the DHHS Workspace Portal login Window 1 If you are not already there open Internet Explorer and go to the DHHS Workspace login page Click on the Troubleshooting link 2 B yj workspace login Departme X File Edit View Favorites Tools Help Department of Human Services Intranet Login Conditio
29. mprove website performance lw History List of websites you have visited Download History List of files you have downloaded Form data Saved information that you have typed into Forms Passwords Saved passwords that are automatically Filled in when you sign in to a website you ve previously visited Tracking Protection ActiveX Filtering and Do Not Track 4 list of websites excluded from Filtering data used by Tracking Protection to detect where sites might automatically be sharing details about your visit and exceptions to Do Not Track requests About deleting browsing history Delete 4 Internet Explorer will delete Cache Cookies and Temporary Internet Files and may become unresponsive Once the deletion process is complete a dialogue box will appear to confirm the process has completed Click on OK to exit Internet Options window and Close all instances of the browser Conditions of use Troubleshooting Internet Options id xi need support lt gt DHS Workspace General Security Privacy Content Connections Programs Advanced weekdays 7 30am 6pm Home page a Usemame gt To create home page tabs type each address on its own line DHS employees i http igoogle com au a tel 131 765 Passcode l email IT SericeCentre Use current Use default Use new tab CD employees Routine monitoring and sen i to identify security risks By Startup tel 1300 799 470 email I
30. n Mac OS X when launching Citrix applications owned computers and devices Important Please note CenlTex does not provide technical support for privately lf you encounter issues setting up your device or using Citrix please refer to Appendix A Troubleshooting Tips CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 2 of 28 2 Creating and launching desktop links 2 1 Creating a Desktop Link 1 Open Internet Explorer and type in the Workspace URL https workspace dhs vic gov au in the Address Bar fWorksp ce login Department of Human Services Yictoria Australia Internet Explorer M https workspace dhs vic go au Mj Workspace login Departme gt Department of Human Services Intranet Login Conditions of use Troubleshooting ED need support DHSWorkspace login weekdays 7 30am 6pm Usemame DHS employees tel 131 765 Passcode email T ServiceCentre DEECD employees Routine monitoring and screening of computer services is conducted tel 1300 799 470 to identify security risks By logging in you accept the conditions of use 5 gi y diea it z ee email T SemiceCentre Log in need Java or Citrix For information relating to this page contact M Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy stateme
31. n st al e d e iii Name Publisher Installed On Size Version E Adobe Acrobat Reader XI 11 0 6 R1 0 Adobe Systems Incorporated 20 01 2015 252MB 11 0 06 Adobe Flash Player 13 0 0 214 R1 0 Adobe Systems Incorporated 20 01 2015 170MB 13 0 0 214 E Adobe Shockwave Player 12 0 7 148 R1 0 Adobe Systems Inc 20 01 2015 50 2 MB 12 0 7 148 te Apple Application Support 2 1 7 R1 0 Apple Inc 20 01 2015 61 0MB 2 1 7 Apple QuickTime 7 74 80 86 R1 0 Apple Inc 20 01 2015 746MB 7 74 80 86 Un install your current Citrix client from Tice 1 vege cae sevens eo Programs and Features Look for Citrix Panian ae online plugin receiver or similar and select uninstall oo ae ee Citrix XenServer Tools Installer Citrix 20 01 2015 5 34MB 6 2 259 Mam ie sar n fa mn anena nar annum ranra Citrix Systems Inc Product version 12 0 3 6 Support link www citrix com Help link www citrix com lt Once the client has been uninstalled it is recommended to restart your machine 2 Once the Citrix client has been O 4 http support citrix com article CTX137494 P eq Receiver Clean Up Utility 5 r uninstalled it is recommended to run the C TRIX al Receiver Clean Up Tool to ensure that all Support Knowledge Center Self help Resources A Alerts Contact Support previous components have been completely removed Search for answers In Internet Explorer navigate to iO QOO0O09 http support citrix com article CTX137494 CTX137494 OR Receiver Clean
32. nd is preparing to connect to the DHHS Citrix environment to launch Windows Explorer Starting es iv More information 7 The Citrix Metaframe box will appear this runs a series of scripts to log you into the DHHS Citrix environment Starting Windows Explorer CitrixMetaFframe Loading your personal settings fe CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 24 of 28 10 Once the login scripts complete you will be prompted with a Security Warning as shown Citrix Receiver Security Warning g An online application is attempting to access files on your computer Block access Do nok permit the application to read or change your Files gt Allow reading only The application cannot change Files gt Permit all access Do not ask me again For this site Select Permit All Access and Check the Do not ask me again for this site box Citrix Receiver Security Warning T An online application is attempting to access files on your computer Block access Do not permit the application to read or change your Files gt Allo w reading only W Do not ask me again For this site Windows Explorer has now launched on your PC H ctxtest on Pas a zooo O x Fie Edit View Favorites Tools Help CE ki r a Search ey Folders BEL Address 2 H 1 Folders E Desktop My Pictu
33. need Java or Citrix 2 Select the General Tab Under Browsing History section Click on the Delete button Internet Options F x General Security Privacy Content Connections Programs Advanced Home page To create home page tabs type each address on its own line http igoogle com au E Use current Use default Use new bab Start with tabs From the last session Startup f Start with home page Tabs Tabs Change how webpages are displayed in tabs Browsing history Delete temporary Files history cookies saved passwords and web Form information Delete browsing history on exit Delete Settings Appearance Colors Languages Fonts Accessibility cm a CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc Author Roujeh Mizher 2 September 2015 Page 20 of 28 3 Check the options as shown below Once complete click the Delete button Internet Explorer will then begin to delete cache and Temporary Internet Files Delete Browsing History Ea W Preserve Favorites website data Keep cookies and temporary Internet Files that enable your Favorite websites to retain preferences and display Faster I Temporary Internet files and website files Copies of webpages images and media that are saved For Faster viewing V Cookies and website data Files or databases stored on your computer by websites to save preferences or i
34. ns of us sansi y n Usemame pme ooo Passcode pe o o oo Routine monitoring and screening of computer services is conducted to identify security risks By logging in you accept the conditions of use a gt DHSWorkspace login Log in For information relating to this page contact IT Service Centre Authorised by Director information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement Workspace login Troubleshooting Department of Human Services Yictoria Australia Internet Explorer Go bg x https workspace dhs vic gov au troubleshooting html py 4 gt Mj Workspace login Troublesho gt Fie Edt View Favorites Tools Help Department of Human Services Intranet Login Conditions of use Troubleshooting DHSWorkspace login ED Need support Troubleshooting weekdays 7 30am 6pm Accessing Workspace remotely DHS employees k 2 tel 131 765 Information to help you access Workspace from computers outside the DHS network Src IT SoniceCorhe Accessing Workspace with RSA Installing Java and Citrix pdf 1 82mb DEECD employees Help with installing Java java com tel 1300 799 470 email IT SeniceCentre as Get Java To run DHS Workspace your web browser requires Sun Java Runtime Environment JRE lf you are unable to access Workspace it may be because you do not have Java installed For assistance with installing Java please contact Suppo
35. nt m O C alec S m 2 Choose the Favorites menu then Select Add to Favorites Add to Favorites T di Favorites Bar di Microsoft Websites JO MSN Websites di websites for United States di Windows Live CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 3 of 28 3 Type in a name for the link in the Name Text Box or leave it as the default value Click Add Add a Favorite Add thit webpage az a favorite To access your favorites visit the Mame pace login Department of Human Services Yictoria Austral Create im g Favorites New folder Add Cancel 4 Choose the Favorites menu You will see the Workspace site saved as a Favorite Workspace login Department of Human Services Yictoria Australia Internet Explorer n Go i My https workspace dhs vic gov auy py 4q gt Mj Workspace login Departme X Py 3 File Edit view Favorites Tools Help amp Add to favorites v Department of Human Services Intranet Favorites Feeds History P Favorites Bar idd Microsoft Websites E MSN Websites idd Websites For United States yy JOA VE Ep need su f Workspace login Department of Human Service Login Conditions of use Troubleshooting DHSWorkspace login weekdays Usemame DHS empl tel 131 764 Passcode email T S DEECD en Routine monitoring and screening of computer s
36. on 36 Fi Group on Prod HNAS 36 Gs Pecommon on E SS Hs ckxtest on Z I Apps on m TD E on Client E ZA Us O on client i Vor CE on Client To launch Lotus Notes Click on the Lotus Notes icon under your My Citrix Applications list DHS Workspace R3 Pilot Internet Explorer Sfx GAS key https workspace dhs vic gov au workspaceR3 dhswpsr3 myportal lut p c1 04_SBSK8xLLh O 4 4 z DHS Workspace R3 Pilot x File Edit View Favorites Tools Help oN OS fo ULE ta FA Home Mail amp Calendar Applications amp Tools My pages My Quickplaces Web applications Citnx applications y haia Ca a e A 2 i b 25 A a E B 6 a p Sgi 2 w Eh amp w v DE o a About Workspace Workspace eLeaming j s hu J ibe alth Sin g hum Co ows right T Dis r P For assistance with Workspace email Authorised by Director Information Fhian p Tenisi Corporate Services Division CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 26 of 28 13 Once the Lotus Notes icon is clicked the Citrix Reciever Client is invoked and is preparing to connect to the DHHS Citrix environment to launch Lotus Notes Lotus Notes 85 Pel ES Starting Sa iv More information Cancel 14 The Citrix Metaframe box will appear this runs a series of scripts to lo
37. onfigure contact your portal E Mocs hiomaton Health Hub administrator popular Error Sametime is either not enabled in the RSS Feeds ABS vicgov portal or the Sametime server is unavailable CareersVicGov Edit Feeds Child Protection Practice Manual Complaints Human Services Spotlight InfoCentre DHS Organisation Chart Health Organisation Chart Sandhurst Residential i 2 Employee Self Service DHS Pi jee Services provider announced he Employee Self Service Health 31 October 2014 Financial Services incl Oracle Lest we forget eMinisterials System 3 November 2014 Human Services Directory DHS Job Opportunities Health Job Opportunities Library Ministerial Guidelines Purchasing amp Funding eGuide Residential Services Practice Manual Service Planning SMAP Vehicle Booking System news amp events In the Media DHS News notes Health 1 37 PM 6 11 2014 4 The Applications amp Tools tab screen appears A dialogue box may appear on the bottom of the page Click Show all Content The page will then refresh My Citrix Applications portlet contains links to common and Business layer applications such as Lotus Notes eMinisterials TRIM as well as Windows Explorer which provides access to files and folders contained on your H and F drives DHS Workspace R3 Pilot Internet Explorer Ga E https vw File Edit View Favorites Tools Help orkspace dhs vic gov au workspaceR3 dhswp
38. res J Office Templates GB My Documents El of ckxbest on S Fi Group on Prod ANAS WINDOWS bea for Pecommon on i Hi ckxbest on T E My Pictures Microsoft word Document 9 Office Templates 20 KB C WINDOWS Frontline Apps Shortcut 1 KE I0 Apps on i i50 group on Prod HNAS TH E on Client i Us DE on Client bea wO CE on Client wa Recycle Bin CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 25 of 28 11 12 Within your Windows Explorer session you will see a list of drives You can access your H and F drive documents from your Windows Explorer session The drives labelled T U and V are called mapped drives These are the local drives on your PC that are automatically mapped where you can transfer files between drives V is usually the C drive of your PC T is usually the DVD drive of your PC and U drive is usually a Removable Storage Device connected to your PC Note Caution is to be taken when transferring files to and from mapped drives in order not to breech data security and confidentiality Departmental documents are not to remain on non departmental PC s for any reason B ctxtest on O x File Edit View Favorites Tools Help Back o PAP E Search Folders m Address H ctxtest on Folders Network Drives E Desktop B My Documents vg ckxtest
39. rror Messages Troubleshoot Java Other Hel Agree and Start Free Download Offline Installation Trouble downloading x Try the offline installer By downloading Java you acknowledge that you have read and 8 accepted the terms of the end user license agreement 3 Q LL Vv When your Java installation completes you may need to restart your browser close all browser windows and re open to enable the Java installation Installation Instructions System Requirements Not the right operating system See all Java downloads Java software for your computer or the Java Runtime Environment is also referred to as the Java Runtime Runtime Environment Runtime JRE Java Virtual Machine Virtual Machine Java VM JVM VM Java plug in Java plugin Java add on or Java download Select Lanquage About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer a 12 36 PM estan aa en ef11j2o14 CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 11 of 28 6 A dialogue box will appear on your screen Select Install ORACLE Welcome to Java Java provides safe and secure access to the world of amazing Jawa content From business solutions to helpful utilities and entertainment Java makes your internet experience come to life Note No personal information is gathered as part of our install process
40. rt Downloads Java software aa Get Citrix Citrix is software that enables you to connect to applications that are installed on a remote server Using Citrix any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet lf you want to access applications using Citrix and are receiving errors please download and install the recommended Citrix clients below For assistance with installing or using Citrix please contact Support Downloads Windows v CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 9 of 28 2 3 On the Troubleshooting page locate and Click on the Java Software link Login Conditionsofuse Troubleshooting DHSWorkspace login a Need support Troubleshooting weekdays 7 30am 6pm eS Accessing Workspace remotely DHS employees tel 131 765 Information to help you access Workspace from computers outside the DHS network email IT SerniceCentre Accessing Workspace with RSA Installing Java and Citrix pdf 1 62mb DEECD employees Help with installing Java java com tel 1300 799 470 email T SermceCentre us Get Java To run DHS Workspace your web bro
41. s Java software us Get Citrix Citrix is software that enables you to connect to applications that are installed on a remote serer Using Citrix any application that you connect to looks and behaves as though it was installed on the computer you are using It is like remote controlling the application from your own computer When you have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet If you want to access applications using Citrix and are receiving errors please download and install the recommended Citrix clients below For assistance with installing or using Citrix please contact Support Downloads Citrix Receiver Windows 9 Installation completed successfully Citrix Receiver 13 1 for Winc This Receiver client is suppi Macintosh Citrix Online Plug in 11 2 for This plug in is supported on Mac OS X 10 4 or later note Mac users are advised to use the Mozilla browser to successfully launch Citnx applications Other Citrix clients Supported browsers Microsoft Intemet Explorer 6 0 7 0 Firefox v3 0 1 Other browsers may also work but have not been tested g For information relating to this page contact M Service Centre Authorised by Director Information Management and Technology Corporate Services Division Copyright Disclaimer Privacy statement s 0 Cl CenlTex CENTRE FOR IT EXCELLENCE Fi
42. sr3 myportal ut pjcl 04_SBSKSxLLIv pr By BR DHS Workspace R3 Pilot x l iS oO fos Home Mail amp Calendar Applications amp Tools My pages My Quickplaces Web applications Citrix applications My Citrix Applications ZH fai Top Up Emh E OA at nh t te BXD E EELEE EEE EEE About Workspace Workspace eLearning human services hub health hub Copyright Disclaimer Privacy BEA For assistance with Workspace email IT Service Centre Authorised by Director Information Management and Technology Corporate Services Division Only secure content is displayed What s the risk CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 23 of 28 To launch Windows Explorer Click on the Windows Explorer icon under your My Citrix a cae list DHS Workspace R3 Pilot Internet Explorer a xi ce dhs vic gov au workspaceR3 dhswpsr3 myportal lutip cl 04_SB8K8xLLh O amp RZA z DHS Workspace R3 Pilot x l h K 03 File Edit View Favorites Tools Help Home Mail amp Calendar plications amp Tool My pages My Quickplaces Web applications Citrix applications v 5 B 2 ig a W A A u x g x By 3 a G e z P K B About Workspace Workspace eLeaming wane ub he segs hu ake miya daimer P 6 Once Windows Explorer icon is clicked the Citrix Reciever Client is invoked a
43. that enables you to connect to applications that are installed on a remote server Using 8 Citrix any application that you connect to looks and behaves as though it was installed on the computer Ins talling Citrix Receiver Client on Page you are using It is like remote controlling the application from your own computer 1 7 When you have Citnx installed you can log into Workspace and access your business applications using the Citnx applications portlet If you want to access applications using Citrix and are receiving errors please download and install the recommended Citnx clients below For assistance with installing or using Citnx please contact Support Downloads Macintosh Citrix Online Plug in 11 2 for Mac 18 6 MB Released 16 08 2010 dmg This plug in is supported on Mac OS X 10 4 or later note Mac users are advised to use the Mozilla browser to successfully launch Citrix applications Other Citrix clients 7 2 Citrix Receiver Installation Errors There are some known issues when running the Citrix Receiver installer when a legacy Citrix client is already installed In many cases the installer just upgrades the legacy client without issue However Citrix has released many different clients with many different names in many versions over the years Occasionally the Citrix Receiver installer cannot complete the upgrade because it doesn t recognise a legacy client Remnants of the legacy client can c
44. tility z o x Fie Home Share View Extract 2 M F INetCache gt IE gt 3JW831AK gt ReceiverCleanupUtility v Search ReceiverCleanupUtility 9 Name Type Compressed size Password Si we Quick access E Desktop peL Beacons tD ent KB N 4 paai ReceiverCleanupUtility pi KB N Documents Pictures d Music I Videos i OneDrive E This PC o gt Network og Homegroup Compressed zipped Folders This application may depend on other compressed files in this folder For the application to run propery it is recommended that you first extract all files User Account Control P Do you want to allow this app to make changes to your PC Program name Citrix Receiver Cleanup Utility Verified publisher Citrix Systems Inc File origin Downloaded from the Internet Show details a a ARN Change when these notifications appear B C Users Windows 10 AppData Local Temp Temp2_ReceiverCleanupUtility zip ReceiverCleanu O x for using Receiver Cleanup Utility sj var 2 September 2015 Page 30 of 28 7 in 10 The Clean Up Utility has completed its clean up tasks Press any key to exit the utility Once complete please complete Section 5 Clearing your Internet Cache on Page 20 It is then recommended to Restart your machine After restarting your machine please EJ Get citrix fo low the ste DS O ut lined i n Secti O n 4 3 Citrix is software
45. uide 2015 doc 2 September 2015 Author Roujeh Mizher Page 14 of 28 14 Click on the Verify Java Version link A dialogue box will appear on the bottom of your screen Select Enable Verify Java Yersion Internet Explorer http java com en download installeds jsp S Verify Java Version x f KK TE Kr h lly ser File Edit View Favorites Tools Help Search Download Help fos esos Verify Java Version What is Java Remove Older Versions Check to ensure that you have the recommended version of Java installed for your operating system Disable Java After clicking the button below a security prompt may appear Click Run to allow the verification process to Error Messages continue Troubleshoot Java Other Help Verity Java version Mac OS X Chrome Why can t use Chrome x with Java 7 on my Mac if you recently completed your Java software installation you may need to restart your browser S close all browser windows and re open before verifying your Java version Javascript must also p All Java Downloads be enabled LL If you want to download Java for another computer or Operating System click the link below All Java Downloads Select Language About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer The Java tm Plug In SSW Helper add on from Oracle America Inc is ready for use Enable Dont enable 12
46. va f Remove Older Versions Detecting Java on your computer Disable Java Error Messages Troubleshoot Java Other Help gt 6 ra N Mac OS X Chrome l x Do you want to run this application Why can t use Chro with Java 7 on my Ma y Name Java Detection All java Domi Gaaa Publisher Oracle America Inc Location https java com verification to If you want to downloa Java for another com This application will run with unrestricted access which may put your computer and personal or Operating System inf tion at risk Run thi licati ly if trust the locati d publisher above a p g Sy information at risk Run this application only if you trust the location and publisher above iian issue the link below All Java Downloads 7 Do not show this again for apps From the publisher and location above i More Information itart your browser vascript must also Select Lanquage About Java Support Developers ORACLE Privacy Terms of Use Trademarks Disclaimer Java Runtime has now been installed sucessfully Search Download Help Help Resources Verified Java Version What is Java Remove Older Versions Congratulations Disable Java Error Messages Troubleshoot Java Other Help You have the recommended Java installed Version 8 Update 25 Mac OS X Chrome Why can t use Chrome with Java 7 on my Mac All Java Downloads If you want to download Java for anot
47. vides a set of detailed setup instructions which need to be followed before accessing Citrix via the DHHS Workspace Portal for the first time You will need to install Java Runtime and Citrix Receiver clients This document will instruct you on how to install both Java Runtime and Citrix Receiver clients This guide will also show you how to clear your Internet Explorer cache and how to launch Citrix applications 1 1 Portal Requirements To access the Workspace Portal you will need e Internet Explorer e Java Runtime e Citrix Receiver Client Internet Explorer is the recommended browser Higher versions of Internet Explorer have not been tested Other browsers such as Microsoft Edge Windows 10 Mozilla Firefox and Chrome have been shown to work with the Workspace Portal however this configuration is not supported 1 1 1 Microsoft Windows Please note the following minimum requirements to access hitps workspace dhs vic gov au for Windows e Windows 10 8 1 8 7 32 bit and 64 bit editions e Citrix Receiver for Windows 13 1 only available from https workspace dhs vic gov au troubleshooting html e Internet Explorer 1 1 2 Apple Mac Minimum requirements for Mac users e Mac OS X 10 10 10 9 10 8 10 7 e Citrix Receiver for Mac 11 9 available from httos workspace dhs vic gov au troubleshooting html e Mozilla Firefox 22 or higher e Google Chrome 28 or higher The Mozilla Firefox browser is recommended to be used o
48. w websites to request your Clear Sites physical location Pop up Blocker V Turn on Pop up Blocker Settings InPrivate V Disable toolbars and extensions when InPrivate Browsing starts CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 7 of 28 3 Enter the address hiips workspace dhs vic gov au into the first text field as shown below Once complete Click Add Pop up Blocker Settings xi Exceptions Pop ups are currently blocked You can allow pop ups from specific websites by adding the site to the list below Address of website to allow Allowed sites Remove Remove all M Notifications and blocking level V Play a sound when a pop up is blocked M Show Notification bar when a pop up is blocked Blocking level Medium Block most automatic pop ups Learn more about Pop up Blocker Close 4 The Workspace site has now appeared under Allowed Sites Click Close Exceptions Pop ups are currently blocked You can allow pop ups from specific Z I websites by adding the site to the list below Address of website to allow Allowed sites workspace dhs vic gov au Remove Remove all Notifications and blocking level V Play a sound when a pop up is blocked MV Show Notification bar when a pop up is blocked Blocking level Mediu
49. wser requires Sun Java Runtime Environment JRE lf you are unable to access Workspace it may be because you do not have Java installed For assistance with installing Java please contact Support Java gi A new Internet Explorer window will appear with the Java website Click on the Free Java Download link java com Java You Internet Explorer Fix EJ F S http fjava com en LQ s S java com Java You x x 03 File Edit View Favorites Tools Help Download Help x U S Free Java Download 3 Whatis Java Dol have Java Need Help About Java v T g o aera Alice 4 f Greenfoot Blue J Java Developer Java Alice Java Greenfoot Java BlueJ Oracle Academy Java Magazine Conference Select Language About Java Developers ORACLE Privacy Terms of Use Trademarks Disclaimer Heg loo 2 m CenlTex CENTRE FOR IT EXCELLENCE Filename DHHS Citrix Workspace User Guide 2015 doc 2 September 2015 Author Roujeh Mizher Page 10 of 28 4 Click on the Agree and Start Free Download link Download Java for Windows Internet Explorer Biel ES Go j http java com en download windows_ie jsplocale en 4 S Download Java for Windows X th OX TE Fie Edit View Favorites Tools Help Search Download Help haldi Download Java for Windows What is Java Recommended Version 8 Update 25 filesize 6

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