#5569 148x210 T-GATEWAY User Guide.indd
Contents
1. Turn Wi Fi On We Open Network Preferences E Macintosh HD STEP 2 You ll see a list of available wireless networks Click on the one that matches the Wireless Network Name SSID on your Wireless security card E a Thu11 12PM Q i Wi Fi On Turn Wi Fi Off V BigPond000C Ee BeansPad 7 BigPond DSL bumbal0ng bumbal0ng100 Cookie Monster Dark Mouse Dark Mouse 5g HC henry23 henryS Hyggeligt Macintosh HD kitty NETCOMM136kiyi PTnet 2G Scio2 Taylor TBGSYD WNHD3004 BPE SPH HEP HEH HGH HGH OLI amp gt _ gt gt T 7 gt gt gt gt T a Join Other Network Create Network Open Network Preferences Note If you don t see the wireless network name please turn to page 76 for assistance 39 40 STEP 3 You ll then be prompted to enter a password in the text box Enter the Wireless security key WPA from your Wireless Security Card Na oaDt e mwitism Qi Note Ensure you enter your Wireless Security Key WPA exactly as it appears as it is case sensitive CHECK THAT THE CONNECTION HAS BEEN ESTABLISHED STEP 4 Wait for a connection to be established Visit 10 0 0 138 on your desired browser to activate or manage your T Gateway 41 42 STEP 5 COMPLETE The Wireless indicator on your T Gateway see page 79 should now be steady or flashing green The Wireless Network icon in the menu bar should also in2. Gateway is starting up a 1 N amp Steady Red Gateway has started but not connected to the Internet amp Steady Blue ECO mode is active Wi Fi service has been turned off all other functions are in operation off Power is off GLOSSARY OF TERMS USED UNDERSTANDING WHAT YOUR GATEWAY IS TELLING YOU Below is an explanation of key technical terms used in this guide to help you understand more about how your T Gateway works Asynchronous Digital Subscriber Line a technology that provides fast ADSL broadband over your existing copper telephone line Digital Enhanced Cordless Telecommunications a digital communication DECT standard used for creating cordless home phone systems Digital Living Network Alliance is a cross industry organisation of leading consumer electronics computing industry and mobile device companies DLNA The organisation provides a certification program with the aim to enable a seamless environment for sharing digital media content in and around the home on any DLNA Certified consumer electronic device ETHERNET Is a computer networking technology for local area networks LANs This networking technology is standardised by the IEEE The Institute of Electrical and Electronics Engineers is dedicated to IEEE babi advancing technological innovation and excellence GATEWAY s anetworking device that allows the connection of a local area network LAN
3. STEP 3 COMPLETE ROlo ime 5456 08 amp Allee You will now be shown the Gateway Management Interface landing page Turn to page 81 for an explanation of what each section means HOW TO CHANGE YOUR INTERNET PASSWORD ON THE GATEWAY STEP 1 Open a web browser on your device On a PC it may be Internet Explorer Ona Mac it may be Safari Other devices may have their own web browser STEP 2 Enter http 10 0 0 138 in your browser s address bar and go to the page 64 You will now be shown the Gateway Management Interface landing page Turn to page 81 for an explanation of what each section means STEP 4 Under Broadband Connection click on PPPoEDSL Note Each time you change your BigPond Internet Password either through My Account or through our helpdesk you must update this password field with the new one STEP 5 COMPLETE Once you have typed in your new password click on Connect 65 66 HOW TO RESTART YOUR GATEWAY STEP 1 Open a web browser on your device On a PC it may be Internet Explorer Ona Mac it may be Safari Other devices may have their own web browser Enter http 10 0 0 138 in your browser s address bar and go to the page You will now be shown the Gateway Management Interface landing page Turn to page 81 for an explanation of what each section means On the Gateway Interface click on Technicolor Gateway 67 68 Under Pi
4. The range and speed you get from devices you connect will depend on a number of factors including The wireless capabilities of your device and its distance The distance of your device from your T Gateway Other electrical equipment nearby such as cordless telephones and microwaves Thick walls and other physical obstacles such as Fish Tanks and large mirrors To get the greatest range and speed from your Wi Fi connection avoid placing it near cordless phones operating on the 2 4GHz band Check your Cordless phone user manual if unsure You can access the I Gateway Management console anytime by opening a browser and entering 10 0 0 138 in the address bar of your browser IS YOUR ECO LIGHT BLUE If the ECO LED is lit up blue then your T Gateway Wi Fi is switched off Turn it back on by pressing the ECO button on the front DO YOU NEED MORE RANGE Your T Gateway has a strong Wi Fi signal that can provide most houses with fast wireless throughput If you need more speed at a greater distance we offer Home Network Extenders These boost the signal strength and help it reach further through your house or out to your backyard Extenders are available for purchase at any Telstra store 37 CONNECT YOUR MAC TO YOUR T GATEWAY STEP 1 On the top menu bar click on the Wi Fi icon and you will get a menu If the Wi Fi is not on click Turn Wi Fi On to turn it on Ns amp 8 Se G amp Theil Q
5. 77 59 60 THE GATEWAY MANAGEMENT INTERFACE Your T Gateway is designed to make getting on the internet and creating a home network as easy as possible However in some cases you may need to manage your T Gateway more directly For this you will have to access the Gateway Management Interface Some of the things you can do via the Gateway Management Interface include Share your music photos and videos across multiple devices in your home network Add parental controls to restrict access to certain sites Set up Telstra BigPond Mobile Broadband as a backup for when ADSL isn t available Manage your wireless network name and password ARE YOU AN ADVANCED USER The Gateway Management Interface also gives you access to more advanced settings Advanced settings such as Port Forwarding Port Triggering additional DHCP range etc are accessible for configuration Your T Gateway is optimised for use on Telstra products It s important to be aware that Telstra may not support any changes you make to the default configuration on your T Gateway You will be responsible for any advanced changes you make HOW TO ACCESS YOUR GATEWAY WEB INTERFACE STEP 1 Open a web browser on your device On a PC it may be Internet Explorer On a Mac it may be Safari Other devices may have their own web browser STEP 2 Your met pogrde sirs Enter http 10 0 0 138 in your browser s address bar and go to the page 62
6. to a wide area network WAN such as the Internet Local Area Network is a computer network that is connected within a limited area LAN Ra such as home school or office buildings etwork Attached Storage is a device connected on your network allowing NAS anna you to store and access files from any device inside that network s a device that manages the data packets between computer networks of ROUTER 3 f two or more data lines from different networks Service Set Identification is the visible Wireless network name of a wireless access SSID i point It is used in order for wireless devices to connect to your wireless network Universal Serial Bus is an industry standard developed in the mid 1990s that USB defines the cables connectors and communications protocols used in a bus for connection communication and power supply between computer and electronic devices 81 82 Voice over Internet Protocol commonly refers to the communication protocols technologies methodologies and transmission techniques involved in the VoIp delivery of voice communications and multimedia sessions over Internet Protocol networks such as the Internet WAN Wide Area Network is a network that covers a broad area or referred to an Internet connection since the Internet itself is considered to be a WAN as well WI FI Wireless Fidelity Wi Fi Protected Access is a security protocol and security certification program
7. 1000mA Side port Normal Power 500mA Connect USB hard drives or printers or connect a Telstra Mobile Broadband device for Internet without ADSL on any of the USB ports NOW LET S GET YOU CONNECTED So now that you have an idea of what your Gateway can do it s time to help you get it all working In the next two sections we ll help you set up your Gateway and connect your devices to it T Gateway Phone _ Filter Splitter Line E22 Handset T Hub GETTING STARTED WITH YOUR T GATEWAY Power on your T Gateway and connect it to your phone line see page 14 CONNECTING DEVICES TO YOUR T GATEWAY Connect devices using Ethernet cable or Wi Fi see page 31 GETTING STARTED WITH YOUR T GATEWAY In this section POWER ON YOUR T GATEWAY Connect your T Gateway to power and switch it on 4 tasks CONNECT YOUR T GATEWAY TO YOUR PHONE LINE Connect your T Gateway and install filter splitters on your phone 4 tasks Connect the wall mounted filter splitter 4 tasks 14 15 19 20 24 POWER ON YOUR T GATEWAY STEP 1 Plug your T Gateway into the power point l g t sll Pe iat gi technicolor reze7n vs j KN _ Mw IN a7 E adl A f Connect the power adaptor from the kit to the power socket on the bottom right of the back of your T Gatewa
8. device connected Voice Green LED Steady Green SIP VoIP service is registered but no call is being made are Blinking Green SIP VoIP service is registered and a call is being made Off No SIP VolP service is registered WAN Wide Area Network WAN Wide Area Network Green LED b Steady Green ADSL line is synchronised connected and working 1 be Slow Blinking Green Trying to detect an ADSL signal 1 be Fast Blinking Green ADSL signal has been detected and the Gateway is trying to synchronise connect 79 80 INDICATOR LIGHT DESCRIPTION Internet Green LED Steady Green Connected to the Internet but there is no activity l gt 04 Blinking Green Connected to the Internet and activity is ongoing l Red LED Steady Red Internet connection has failed Off No connection to the Internet DECT Digital Enhanced Cordless Telecommunications Green LED Steady Green DECT device connected and ready for use I Orange LED W Blinking Orange DECT device in pairing mode is connecting Off DECT not connected WPS Wi Fi Protected Setup Green LED G Steady Green WPS pairing setup successful Orange LED 39 Blinking Orange WPS pairing process in progress 1 Red LED WE Fast Blinking Red WPS error detected 7 Off WPS is not in progress Power Status ECO Green LED Steady Green WPS pairing setup successful sdy Orange LED Blinking Red
9. is secure 25 26 STEP 3 Plug the cable on the phone into the socket on the front of the wall mounted filter splitter that s labelled LOCAL PHONE Align the mounting holes on the phone with the mounting screws on the filter splitter then slide the phone down until it stops sliding and is secure LOCAL PHONE STEP 4 Plug the grey phone cable from our Gateway into the socket on the filter splitter labelled ADSL MODEM ADSL MODEM Note Your wall phone filter splitter includes an additional socket for other phone devices if you need it 27 28 The WAN indicator on your Gateway see page 79 should flash green then become a steady green in a few minutes Your Gateway Is ready for you to connect your devices and to activate it Voice WAN Internet Note Is the WAN indicator not green Turn to page 75 for assistance SOME QUESTIONS BEFORE YOU CONNECT YOUR DEVICES CHECK THAT YOUR T GATEWAY amp PHONES ARE CONNECTED Before you start connecting your devices let s do a quick check that everything is working as expected DO YOU HAVE A GREEN LIGHT If your ADSL line has been activated the WAN indicator see page 79 should now be a steady green If the indicator isn t green and you ve received confirmation that your ADSL line is active try turning the power off amp on your T Gateway and check that all cable connections are secure If this doesn t help you may have f
10. mode NEED TO KNOW MORE The indicator lights will change depending on the status of your Gateway For an explanation of what the lights mean see page 79 To understand more about the terms used here see page 81 YOUR T GATEWAY FROM THE BACK amp SIDE 10 WPS Wi Fi Protected Setup button Press this button to activate WPS see page 80 for an explanation of WPS LED colours DECT button Press this button to pair your T Hub and or T Hub 2 handset or other DECT compliant handsets with your T Gateway Telephone port green This port is currently not in use for ADSL services Telephone port black Connect one of the included grey telephone cables from here to your Local Phone socket on the filter splitter to allow calls to be made with any DECT paired handset Ethernet Ports 1 3 yellow Fast Ethernet Connect any devices such as computers smart TV s T Hub T Box or printers via a cable Ethernet Port 4 yellow Gigabit Ethernet or GbE Connect any devices such as game consoles or a T Box for super fast speeds Gigabit Ethernet port WAN red This port is to connect your T Gateway to your Velocity or Telstra on the NBN service allowing high speed transfer over Fibre networks Power Socket Used with the supplied power adaptor in the kit Power button This button is to turn your T Gateway on and off USB ports Back port High Power
11. switch is on at both ends If the light comes on but doesn t turn to a solid red try cycling the power switch your T Gateway off and on again If your T Gateway still doesn t work you may have a faulty component Please contact us through one of the options in the More Help section to arrange for a replacement CONNECT YOUR T GATEWAY TO YOUR PHONE LINE CONNECT YOUR T GATEWAY TO THE FILTER SPLITTER STEP 1 Take one of the grey phone cables from the kit and connect it to the grey DSL socket at the back of the Gateway _ Pyle bycte bce n technicolor te797nvs s Cd Pn AMMAN e RAZYM 20 STEP 2 Take a filter splitter from the kit and connect the other end of the phone cable to the ADSL MODEM socket on the filter splitter Note Got a wall mounted phone and socket Turn to page 24 for instructions SIEP 3 Unplug your existing phone cable from the wall socket and connect it to the LOCAL PHONE socket on the filter splitter 21 22 STEP 4 Connect the short cable that s part of the filter splitter it s labelled Wall socket to the phone wall socket STEP 5 COMPLETE The WAN indicator on your T Gateway see page 79 should flash green then become a steady green in a few minutes Your T Gateway is ready for you to connect your devices and to activate it eless Voice WAN
12. A ETHERNET CABLE CONNECT YOUR DEVICE TO YOUR T GATEWAY STEP 1 Connect the yellow Ethernet cable from the kit to any of the yellow Ethernet ports at the back of your T Gateway kene 1 acad technicolor te7s7nv SN CPIS04RAZYM MAC A4B1E9987C42 ACCESS KEY MCHOZ2 0 ow KVE m A bor 08 Note If your device will be used to share media with other computers use the Gigabit Ethernet port number 4 31 STEP 2 Connect the other end to the Ethernet port on your device and make sure the device is powered on lt l STEP 3 Wait for a connection to be established Your device should indicate that an Ethernet connection has been established This generally takes around 15 seconds O 9 13AM 33 34 The Ethernet indicator on your T Gateway see page 57 should now be steady or flashing green Ethernet sane Wireless WHAT S NEXT GET ACTIVATED If you re setting up your I Gateway for the first time you may need to first activate it to get on the internet Turn to page 57 and activate your I Gateway so you can get online Otherwise you re now ready to go If you also want to connect a wireless Wi Fi device to your T Gateway turn to page 36 IS YOUR ETHERNET CABLE NOT LONG ENOUGH You can purchase longer cables from any good electronics store if the cable supplied with your T Gateway is not long enough Keep in mind that l
13. ADSL to be activated on your line Check if your ADSL service has been activated by visiting telstra com trackmyorder and entering your 12 digit order number or contact us through one of the options in the More Help section If you have a compatible Telstra or BigPond Mobile Broadband service you can use it to get online until your ADSL service is active CHECK YOU HAVE EVERYTHING YOU NEED Check that you ve got all the contents in the image to the left If anything is missing contact us via the More Help section Got more than two phones You ll need additional filters You can find them at a Telstra Shop If you have a wall mounted phone or you need a special filter please contact us through one of the options in the More Help section Your Gateway has 8 indicator lights on the front panel These lights are active when Ethernet Wireless Voice WAN Internet DECT WPS 1 Ethernet A device is connected to your T Gateway via Ethernet cable 2 Wireless A device is connected to your T Gateway via Wi Fi 3 Voice Your Telstra Internet call is made via your T Gateway not available on ADSL 4 WAN Your T Gateway is connected to an active ADSL line NBN port 5 Internet Your ADSL line has a working Internet connection 6 DECT Your cordless handset is paired with your T Gateway 7 WPS Secure setup is active on your T Gateway 8 Status ECO Power Your T Gateway Is on or in idle
14. BigPond DSL Signal Strength Excellent Security Type WPA2 PSK Radio Type 802 11n SSID BigPond DSL bumbal0ngl00 WNHD3004 kittty NETCOMML136kiyi i Dark Mouse wM Open Network and Sharing Center 11 27 PM F m g Pe fi l d 15 08 2013 Note If you don t see the wireless network name please turn to page 77 for assistance 49 50 SIEP 3 You ll then be prompted to enter a password or security key in the text box Enter the Wireless Security Key WPA from your Wireless Security Card Type the network security key Security key seeeeeece Hide characters 11 35 PM 15 08 2013 Note Ensure you enter your Wireless Security Key WPA exactly as it appears as it is case sensitive CHECK THAT THE CONNECTION HAS BEEN ESTABLISHED STEP 4 Wait for a connection to be established Visit 10 0 0 138 on your desired browser to activate or manage your T Gateway Ba OA OCHA A tne Er tee ee A Be ete ACDD 8 08 52 STEP 5 COMPLETE The Wireless indicator on your T Gateway see page 79 should now be steady or flashing green The Wireless Network icon in the menu bar should also indicate that a connection has been established Ethernet Wireless Voice WAN Internet DECT WHAT S NEXT GET ACTIVATED If you re setting up your T Gateway for the first time you may need to first activate it to get on the internet Turn to page 57 and activate your T Gateway so you can get o
15. GETTING CONNECTED WITH YOUR T GATEWAY LETS GET THIS SHOW ON THE ROAD This guide is designed to help you get started with your new T Gateway Please make sure you keep it in a safe place as you may find you need to refer to it again at a later date WHAT S INSIDE INTRODUCING YOUR T GATEWAY Welcome to BigPond ADSL What s in the Box About your T Gateway GETTING STARTED WITH YOUR T GATEWAY Power on your T Gateway Connect your T Gateway to the filter splitter Connect with a wall mounted phone CONNECTING DEVICES TO YOUR T GATEWAY Connect via Ethernet Cable Connect via Wi Fi Activate your T Gateway and broadband service MANAGING YOUR T GATEWAY The Gateway Management Interface How To Troubleshooting 04 05 06 08 13 14 19 24 30 31 36 38 59 60 61 75 INTRODUCING YOUR T GATEWAY In this section WELCOME TO YOUR T GATEWAY Learn what your T Gateway can do WHAT S IN THE BOX Check that you have everything to get started ABOUT YOUR T GATEWAY Learn what all the parts of your T Gateway do o N OE oo o1 WELCOME TO YOUR T GATEWAY CONGRATULATIONS ON YOUR NEW CONNECTION Thank you for choosing BigPond Broadband and this T Gateway your new connection to the world of high speed Internet and home entertainment Your T Gateway lets you connect all your compatible devices using the Ethernet ports and Wi Fi such as T Hub T Box computers smartphones table
16. Internet DECT DO YOU HAVE A PHONE ELSEWHERE IN YOUR HOME To avoid the ADSL signal interfering with phone calls you need a filter on every phone connected to a wall socket on your ADSL line Follow tasks 3 and 4 to connect the second provided filter splitter to any additional phones on this line Ifyou have more than two phones connected to your ADSL line you ll need additional filters You can find them at a Telstra Shop near you Ifyou have more than 4 phone devices or a Back to Base alarm system you ll need to have a central filter installed We can do this for you for a fee 23 CONNECT WITH A WALL MOUNTED PHONE DO YOU HAVE A WALL MOUNTED ADSL FILTER SPLITTER Wall mounted phones need a special filter splitter that is not included with your T Gateway These filter splitters mount directly on your existing wall plate meaning they take up less space on your wall If you didn t order a wall mounted filter splitter along with your T Gateway please contact us through one of the options in the More Help section CONNECT THE WALL MOUNTED FILTER SPLITTER SIEP 1 Take the phone off the wall by applying firm upwards pressure and unplug the short cable from the wall plate STEP 2 Plug the cable labelled LINE on the filter splitter into the wall plate socket Align the mounting screws on the filter splitter and wall plate then slide the filter splitter down onto the wall plate until it stops sliding and
17. Management Interface landing page Turn to page 81 for an explanation of what each section means On the Gateway Management Interface click on Help Note This will open the Help menu in a new tab or pop up window The help content is related to the category topic from where you have clicked on the Help button TROUBLESHOOTING CAN T CONNECT TO MY INTERNET SERVICE One of the first things to do if your Internet service isn t working is to check your T Gateway lights and find out what to do using the table below T GATEWAY LIGHT STATUS There is a problem with your power WHAT IT MEANS WHAT TO DO e Check your power cable is plugged in correctly at the socket and that the main Power light is off supply or power is on power is off e Check the T Gateway Power button is on back of the Gateway 0 She The T Gateway Make sure you are trying to connect to your has power but cannot find an Power is on and WAN light ADSL signal on is blinking the telephone line ADSL service on the activation day you were advised If not please wait til that day e Check that your telephone cable is connected to the Gateway in the grey port and the socket on the wall e Check that you have a dial tone using an existing Telephone in your home Reboot your modem e If there is no dial tone there is likely to be a problem with your telephone line Please contact us through one of the options in the More Help sec
18. N T CONNECT If your computer s wireless adaptor is on and you can t connect to your I Gateway or the connection drops out please turn to page 75 for assistance 55 56 CONNECT VIA WI FI TROUBLESHOOT YOUR WI FI CONNECTION ARE YOU ABLE TO CONNECT f your device has a Wi Fi connection the WIRELESS light should be steady or flashing green f the light isn t green try switching the Wi Fi function on your device off then on again f this doesn t help you may also try connecting with another Wi Fi enabled device f this doesn t work you may have a faulty device f you still can t connect you may have a faulty T Gateway Please contact us through one of the options in the More Help section IS YOUR CONNECTION STABLE The range and speed you get with your devices will depend on factors such as distance from the T Gateway and other devices in your home If your connection isn t strong or it drops out try moving your device closer to your T Gateway or try connecting using the Ethernet cable You can check out the HELP section on your T Gateway which has links to useful tools allowing you to measure your Wi Fi connection in the various spots within your home If you can t move your device or you need a fast connection at that distance you may want to consider a Home Network Extender Read the next panel for more information DO YOU NEED MORE RANGE Your T Gateway has a strong Wi Fi sig
19. WPA ete ti developed by the Wi Fi Alliance to secure wireless computer networks WPA2 Wi Fi Protected Access Il is a security protocol and security certification program developed by the Wi Fi Alliance to secure wireless computer networks WPS Wireless Protected Setup OPTIONS FOR FURTHER ASSISTANCE GET MORE HELP WITH YOUR T GATEWAY ASK A QUESTION ONLINE If you have Internet access we offer some great ways for you to get help online CROWDSUPPORT Telstra s online community 24x7 Join us to get support and advice about products and services from Telstra staff and your fellow users Go to crowdsupport telstra com au FACEBOOK amp TWITTER Our support staff is on Facebook and Twitter 24x7 to answer your queries Great for quick questions Facebook facebook com Telstra Twitter twitter com Telstra GET MORE DETAILED HELP If you need more in depth support from us check our website or give us a call we re always available Go to www telstra com help TELEPHONE SUPPORT Our support centre is open 24x7 on 13 3933 83 and are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556 85 A www telstra com help www telstra com apps www telstra com myonlinetoolkit amp 137663 visit a telstra store
20. aulty equipment or a line fault Please contact us through one of the options in the More Help section for assistance CAN YOU MAKE CALLS After connecting filters splitters it s important to check that your home phone s still work correctly You can do this by checking that you have a dial tone and that there is no interference on your phone line If there is interference or no dial tone check that all connections are secure If this doesn t help you may have faulty equipment Please contact us through one of the options in the More Help section GOT MOBILE BROADBAND lf your ADSL line hasn t been activated yet and you have Telstra BigPond Mobile Broadband with a USB dongle you can use this to connect to the Internet while you wait Proceed to the next section and connect your devices to your T Gateway Once you access the T Gateway Management Interface see page 60 you ll have an option to set up Mobile Broadband Instructions will be provided at that point 29 CONNECTING DEVICES TO YOUR T GATEWAY Inthis section CONNECT VIA ETHERNET CABLE 31 Ethernet provides the best speed and reliability It s ideal for computers or other devices that are located near your T Gateway and can be reached by Ethernet cables 3 tasks CONNECT VIA WI FI 36 Wi Fi is great for mobility around the house and for any device that doesn t have an Ethernet port like T Hub 2 smartphones and tablets CONNECT VI
21. cka task click on Restart my Technicolor Gateway STEP 6 COMPLETE Warning System Restart Yom me about tm restart your Tectnicaior Orany Al atve cantes wil be Sxnt DE Pos wpet be precend Ga e On the Warning page click on Yes restart my Technicolor Gateway 69 HOW TO RESET YOUR GATEWAY TO FACTORY DEFAULT SETTINGS STEP 1 Open a web browser on your device On a PC it may be Internet Explorer Ona Mac it may be Safari Other devices may have their own web browser SVE 2 Enter http 10 0 0 138 in your browser s address bar and go to the page You will now be shown the Gateway Management Interface landing page Turn to page 81 for an explanation of what each section means On the Gateway Interface click on Technicolor Gateway 7 72 Under Pick a task click on Reset my Technicolor Gateway STEP 6 COMPLETE Warning fesat te Factory Ostaatte J iA a aaae ee eee s eee t meee meee enat ne aaa Same ee aa OD mre e et ee ae Se teenies gt On the Warning Reset to Factory Defaults page click on Yes reset my Technicolor Gateway HOW TO USE THE HELP FEATURE ON YOUR GATEWAY STEP 1 Open a web browser on your device On a PC it may be Internet Explorer Ona Mac it may be Safari Other devices may have their own web browser Enter http 10 0 0 138 in your browser s address bar and go to the page 74 You will now be shown the Gateway
22. dicate that a connection has been established B Ethernet Wireless Voice WAN Internet DECT WHAT S NEXT GET ACTIVATED If you re setting up your T Gateway for the first time you may need to first activate it to get on the internet Turn to page 57 and activate your I Gateway so you can get online Otherwise you re now ready to go You can visit our online forum on www crowdsupport telstra com au to get some ideas about what you can do CAN T CONNECT If your computer s wireless adaptor is on and you can t connect to your T Gateway or the connection drops out please turn to page 75 for assistance CONNECT VIA WI FI WINDOWS XP CONNECT YOUR WINDOWS XP PC TO YOUR T GATEWAY STEP 1 Click on the Wireless Network icon S located in the system tray on the bottom right of your desktop 44 STEP 2 You ll see a list of available wireless network names Double click on the one that matches the Wireless Network Name on your Wireless security card Choe a erro rtrt be am e Hee ee i ee er Ye a a Note If you don t see the wireless network name please turn to page 76 for assistance STEP 3 You ll then be prompted to enter a password or security key in the text box Enter the Wireless Security Key WPA from your Wireless Security Card 45 46 CHECK THAT THE CONNECTION HAS BEEN ESTABLISHED STEP 4 Wait for a connection to be established Visit 10 0 0 138 on your des
23. id green the gateway e Check your device manual help guide to ensure it supports the correct Wi Fi security encryption TROUBLESHOOTING MY INTERNET SERVICE IS RUNNING SLOW If you are experiencing a slow internet service please use the How To Access my Gateway Management Interface and How To Use the Help feature on your gateway for further assistance 77 FURTHER INFORMATION AND HELP Inthis section INDICATOR LIGHTS Details of the different states for each indicator light on the front of your T Gateway and what they mean GLOSSARY Asimple explanation of the technical terms used in this guide such as ADSL and WPS MORE HELP Contact options if you need more in depth help with your T Gateway We re always ready to help 79 81 81 83 INDICATOR LIGHTS ON YOUR GATEWAY UNDERSTANDING WHAT YOUR GATEWAY IS TELLING YOU The front of your Gateway has 8 indicator lights These pages explain what it means when each of them is steady blinking or off INDICATOR LIGHT DESCRIPTION Ethernet Green LED a Steady Green Ethernet connection detected but there is no activity I gt al Blinking Green Ethernet connection detected and activity is ongoing I Off No Ethernet connection detected Wireless Green LED y Steady Green Wireless device connected but there is no activity Swe Blinking Green Wireless device connected and activity is ongoing Off No wireless
24. ired browser to activate or manage your T Gateway STEP 5 COMPLETE The Wireless indicator on your T Gateway see page 79 should now be steady or flashing green The Wireless Network icon in the menu bar should also indicate that a connection has been established Ethernet Wireless Voice WAN Internet DECT WHAT S NEXT GET ACTIVATED If you re setting up your T Gateway for the first time you may need to first activate it to get on the internet Turn to page 57 and activate your T Gateway so you can get online Otherwise you re now ready to go CAN T CONNECT If your computer s wireless adaptor is on and you can t connect to your T Gateway or the connection drops out please turn to page 76 for assistance 47 CONNECT VIA WI FI WINDOWS 7 CONNECT YOUR WINDOWS 7 PC TO YOUR T GATEWAY STEP 1 Click on the Wireless Network icon El located in the system tray on the bottom right of your desktop bumbal0ng Intemet access 11 29 PM 15 08 2013 et a i oll d Note If you don t see this icon check that wireless is powered on For laptops there may be a physical switch STEP 2 You ll see a list of available wireless network names Double click on the one that matches the Wireless Network Name on your Wireless security card Currently connected to bumbal0ng Is Internet access Wireless Network Connection a bumbal0ng Connected al BigPond000C l BigPond DSL i Name
25. n 4 There is no device e Check that you used the correct Wi Fi connected on Wi Fi details from the supplied Wi Fi key card Wi Fi light is off to the T Gateway e Check that you have turned on the but Status Wi Fi radio on your device light is solid green Restart your T Gateway by turning it on amp off using the Power button on the back Reset your gateway to Factory Default settings by pressing the Reset pin using a pen or toothpick on the back of the gateway The Wi Fi access Press the ECO Status button on the front point is disabled to turn your Wi Fi access point on e Reset your T Gateway to Factory Default settings by pressing the Reset pin using a pen or toothpick on the back of the T Gateway Wi Fi light is off and Status light is solid blue TROUBLESHOOTING CAN T CONNECT TO MY GATEWAY ON WI FI WITH ADDITIONAL DEVICES One of the first things to do is to look at the T Gateway lights which will provide you further information on what may prevent you from accessing the Internet T GATEWAY LIGHT STATUS WHATITMEANS WHATTODO There is a device e Check that you used the correct Wi Fi connected to the details from the supplied Wi Fi key card nen T Gateway but e Check that you have turned on the Wi Fi Wi Fi light is on additional deviceis radio on your additional device and Status light unable to connect Check that you are in Wi Fi range of is sol
26. nal that can provide most houses with fast wireless throughput If you need more speed at a greater distance we offer Home Network Extenders These boost the signal strength and help it reach all the way through your house or out to your backyard Extenders are available for purchase at Telstra shops ACTIVATE YOUR T GATEWAY ACTIVATE YOUR BIGPOND ADSL SERVICE amp GET CONNECTED STEPI Open a web browser on your device On a PC it may be Internet Explorer On a Mac it may be Safari Other devices may have their own web browser STEP 2 Enter http 10 0 0 138 in your browser s address bar and go to the page 58 STEP 3 COMPLETE You will now be shown the Gateway Management Interface landing page Turn to page 81 for an explanation of what each section means MANAGING YOUR T GATEWAY Inthis section THE GATEWAY MANAGEMENT INTERFACE An introduction to the functions you can manage on your Gateway via the T Gateway Management Interface HOW TO Access your gateway web interface Change your internet password on your gateway Restart your T Gateway Reset your T Gateway to Factory Default settings Use the Help feature on your T Gateway TROUBLESHOOTING Can t connect to my internet service Can t access my gateway web interface Can t connect to my T Gateway via Wi Fi with additional devices My internet service is running slow 60 60 61 61 63 66 70 73 79 75 76 77
27. nline Otherwise you re now ready to go CAN T CONNECT If your computer s wireless adaptor is on and you can t connect to your T Gateway or the connection drops out please turn to page 76 for assistance CONNECT VIA WI FI OTHER DEVICES CONNECT YOUR DEVICE TO YOUR T GATEWAY STEP 1 On your phone tablet T Hub 2 smart TV or gaming console navigate to the wireless networking section and switch on Wi Fi Please refer to the guides that came with your device for assistance SIE 2 You ll see a list of available wireless networks Click on the one that matches the WIRELESS NETWORK NAME on your Wireless security card 53 54 STEP 3 You ll then be prompted to enter a password in the text box Enter the Wireless Security Key WPA from your Wireless Security Card Note Ensure you enter your Wireless Security Key WPA exactly as it appears as it is case sensitive STEP 4 Wait for a connection to be established This generally takes up to 30 seconds STEP 5 COMPLETE The Wireless indicator on your T Gateway see page 79 should now be steady or flashing green Your device should also indicate a connection has been established WHAT S NEXT GET ACTIVATED If you re setting up your T Gateway for the first time you may need to first activate it to get on the internet Turn to page 57 and activate your T Gateway so you can get online Otherwise you re now ready to go CA
28. onger cables can cause slower internal connection speeds IS THE ETHERNET LIGHT NOT ON If the Ethernet indicator doesn t come on check that the cable is plugged in firmly at both ends Also check the device you are trying to connect to your Gateway is powered on and ready to connect see the device s manual for instructions If this doesn t help you may have a fault in your device your Gateway or the Ethernet cable Please contact us through one of the options in the More Help section 35 36 CONNECT VIA WI FI INSTRUCTIONS TO CONNECT VIA WI FI USING OSX For any iMac MacBook or Mac Pro Windows Windows XP Windows 7 Windows 8 All other devices For phones tablets smart TV s and game consoles IT S HOW WE CONNECT WIRELESS SECURITY CARD Wireless Network Name SSID Telstra987C43 Wireless Security Key WPA _ 319224D6B Keep the Wireless Wi Fi Security Card that came in the box nearby you ll need it to connect your devices to your T Gateway If you happen to lose the card that comes with your kit don t worry The Wi Fi details are printed on the back of the modem BEFORE YOU BEGIN IMPORTANT INFORMATION ABOUT WI FI Your T Gateway uses the latest Wi Fi technology 802 1 1n to give you fast wireless coverage throughout your home In order to get optimal Wi Fi performance you should try to place your T Gateway as centred in your home as possible
29. tion 6b Power is on WAN light is solid Green and Internet light is solid red off to the Internet The T Gateway can find an ADSL signal but cannot connect e Check that you have typed the correct username on your gateway e Re type your password for your internet service on your gateway e Reboot your modem Attempt to access a website e Check that you haven t got any outstanding bills which may have caused your service to be suspended e Check for any service outages on 133 933 75 76 TROUBLESHOOTING CAN T ACCESS MY GATEWAY WEB INTERFACE One of the first things to do is to look at the T Gateway lights which will provide you further information on what may prevent you from accessing your gateway interface T GATEWAY LIGHT STATUS WHATITMEANS WHATTODO If connected via a Ethernet Wired connection oe The Ethernet port e Ensure your Ethernet cable that it is properly on the T Gateway connected to the gateway or your device Ethernet light is off or your deviceis not Try connecting the Ethernet cable on another working properly Ethernet port on the gateway e Check your connection with a different Ethernet cable e Restart your gateway by turning it on amp off using the Power button on the back e Reset your gateway to Factory Default settings by pressing the Reset pin using a pen or toothpick on the back of the gateway If connected via a Wi Fi connectio
30. ts game consoles and even your smart TV We re sure you re already happy with your purchase but we d like to highlight some of the exciting things you can do with the T Gateway e Turn your portable hard drive into a shared storage device using the USB port e Easily share media throughout your home with any devices that are DLNA certified e Share your printer across all your networked computers using the USB port e If your ADSL service isn t available you will have peace of mind knowing that if you have a Telstra or BigPond Mobile Broadband you can still access the internet via your T Gateway as a backup e Securely share your internet connection with guests using multiple SSIDs Note Not sure what USB ports are Unsure whether your device is DLNA certified Turn to page 82 for a glossary that explains the meaning of these terms and more WHAT S IN THE BOX HERE S WHAT COMES WITH YOUR T GATEWAY GETTING WITH Yo p NECTED T Gateway ad Power adaptor Ethernet Cable Connect your computer or other device via a cable w 4 2x Telephone cables T Gateway 2x Filter splitters Connect your phone on your ADSL line 5 User guide Detailed information about your T Gateway 6 Wireless security card Contains the details you ll need to connect any device to your T Gateway via Wi Fi BEFORE YOU GET STARTED CONFIRM YOUR LINE HAS BEEN ACTIVATED It can take a few days after you place your order for
31. y STEP 2 Plug the other end of the power adaptor firmly into a wall socket and make sure it is switched on a 2 S I 7l l wold ILS dh anadl s n technicolor te797 v3 j aw a ies I _ i win or l IN as om STEP 3 Press the Power button on the bottom right at the back of your Gateway to switch it on _ robe bye bP ad bce Da canna j aL j al I ems l l I a I 5 Wait a couple of minutes until the light labelled ECO on the front of your T Gateway stops blinking green and becomes a steady RED Ethernet Wireless Voice WAN Internet DECT WPS STEP 5 COMPLETE The first step is complete Your T Gateway is now powered up and ready for you to connect to your phone line SEQUENCE amp DURATION OF THE ECO LED The ECO indicator will go through the following sequence of light status when you turn on the gateway 1 Steady Green this will last roughly 20 seconds 2 Blinking Red this will last roughly 20 seconds 3 Steady Green this will last roughly 15 seconds 4 Steady Red Proceed with the next section IS THE ECO LIGHT NOT ON If the ECO indicator light doesn t come on check that the power adaptor is plugged in firmly and that the
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