ACCO Online Store User Guide
Contents
1. BRANDS Online Store User Guide Version 4 0 Online Store User Guide BRANDS Table of Contents l Document ComtrOl essien esa ia a e oiean 3 2 ADOUMMS COCINA 4 PPP AA AAAA 6 4 Signing up to Online Store cocccnnnnnccccnnnnccnnnnnnnoncncnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnncnnos 7 5 Usifig he Online Store vecino 8 Ro eo a a e 8 6 Integrating your I T System with Online Store ooooooccccnccccccocicococcccncccconananannnnnns 12 Appendix A Purchase of Goods Terms and Conditions 13 Page 2 of 13 Online Store User Guide BRANDS 1 Document Control Version Date Author Remarks 1 0 24 July 2006 F de Castro Initial release 1 1 27 September 2006 F de Castro Invoice 1 2 1 November 2006 F de Castro T amp C 1 3 24 January 2007 F de Castro 1 Product Catalogue 2 Security 3 Shipping Condition 2 0 27 August 2007 B Padmanabhan New reports 3 0 31 October 2007 B Padmanabhan New features Save Submit Favourites etc 3 1 15 August 2008 F de Castro Screen refresh 4 0 9 March 2015 F de Castro New Online Store UI5 Page 3 of 13 Online Store User Guide BRANDS 2 About this document Who is it for This document is for ACCO Australia s ACCO Small to Medium Size customers SME who wish to transact purchase orders electronically via the Internet using ACCO s secure Online Services Solution2. calls a meeting of your creditors or enters into an arrangement with creditors under Part X of the Bankruptcy Act 1966 C th or you being a company becomes insolvent and or calls a meeting of your creditors or goes into receivership official management or liquidation except for the purposes of voluntary re organisation or if we have reasonable grounds for suspecting that any of these things may occur then without prejudice to any other remedy we will be entitled to retake possession of the Goods or any part thereof without notice or demand to you You specifically authorise us our servants and agents to enter into any premises owned leased or otherwise occupied by you or a third party for the purposes of taking possession of our Goods for which you have not made payment to us and authorise us to use all reasonable force to obtain such possession You acknowledge that the Goods supplied by us are specifically identified by individual barcodes applied to each item of the Goods You further acknowledge that the Goods with a barcode identifying us as the distributor of those Goods have been supplied by us and remain our property until you pay us for the Goods so identified You must inform us immediately of any levy of execution or attempt to do so by any third party against the Goods You must notify any financier or third party in favour of whom you grant a charge over the assets of your business that all of our Goods which have not been p
3. Authorised company officer Name Signature Date Email ACCO Online Terms and Conditions final with sign off v1 4 doc Page 3 of 7 ACCO Web Online Services Trade Purchase of Goods Terms and Conditions BRANDS Appendix 1 THESE TERMS GOVERN ALL DEALINGS BETWEEN US AND YOU NO OTHER TERMS GOVERN OUR RELATIONSHIP EXCEPT THOSE TERMS AS VARIED AND AGREED BY US IN WRITING 1 2 1 2 2 3 1 3 2 3 3 4 1 5 1 5 2 DEFINITIONS additional cherges means and includes delivery expenses charges for services storage termination cancellation and or repossession taxes of whatsoever nature payable in relation to the supply of goods generally excluding income taxes and any ancillary charges of any nature whatsoever payable by you under this contract Goods means the goods we supply you from time to time Authorisation means a Goods Return Authorisation Number GRN which is supplied by us in the case of Goods being returned to us for credit PRICES AND PRICE VARIATION The prices quoted in our price lists and advertising literature from time to time are for guidance only Unless otherwise agreed in writing the price of the Goods will be as stated in our price list current on the date of delivery of the Goods Prices quoted do not include any additional charges which will be added to the price of the Goods where applicable Where an order for Goods is less than 350 excluding ad
4. and able to make payment in the manner selected by you You also warrant to ACCO that all information given by you to ACCO through this site including your name contact and address details are correct 8 No contract for the purchase of goods will be created until your order has been accepted by us by sending you an order confirmation The contract will be deemed to be created at the time and place where you receive our order confirmation by email We reserve the right to reject your order for any reason 9 Payments for goods purchased must be made in accordance with our Standard Terms of Credit Title to the goods purchased on this site does not pass until payment in full has been received by ACCO ACCO Online Terms and Conditions final with sign off v1 4 doc Page 1 of 7 ACCO Web Online Services Trade Purchase of Goods Terms and Conditions BRANDS 10 Our aim is to hold stock or have immediate access to the goods available for sale on line However the availability of goods may change from time to time as unforseen Supply problems or unexpected demand may occasionally result in stock being unavailable ACCO is not liable for any loss or damage whatsoever arising from failure to deliver or delay in delivery of any goods 11 All goods purchased from ACCO s web site are delivered by a freight carrier The risk of loss for the goods pass to you upon our delivery to the address nominated by you We do not ship to addresse
5. any indirect incidental Special and or consequential losses or damages or loss of profits of whatever nature howsoever arising including from any goods purchased through this web site ACCO Online Terms and Conditions final with sign off v1 4 doc Page 2 of 7 BRANDS ACCO Web Online Services Trade Purchase of Goods Terms and Conditions 13 4 14 15 You agree to indemnify and will keep ACCO indemnified against any claim demand loss cost or liability made against or suffered by ACCO in connection with your use of this site your breach of these Terms and Conditions or your breach of any rights of third parties In addition to these Terms and Conditions for the purchase of goods ACCO s Standard Terms of Sale attached herewith Appendix 1 govern the purchase of goods and the use of this website If any conflict should arise between these Terms and Conditions and ACCO s Standard Terms of Sale then the provisions of ACCO s Standard Terms of Sale shall prevail You grant us an irrevocable non exclusive licence to use any material information and ideas that you transmit to this site or otherwise provide to us You agree that we can use and adapt any ideas concepts techniques works images or other content contained in these transmissions for any purpose and without restriction or compensation Customer Agreement We agree to the above Terms and Conditions Company Name ABN Telephone number
6. constitute an acceptance on our part or a waiver of our rights These Standard Terms of Sale will be interpreted according to the laws of New South Wales and the courts having such jurisdiction in New South Wales You will be liable for all of our costs of whatsoever nature on a full indemnity basis in the event of your non payment of the Goods in accordance with these Standard Terms of Sale If any provision of this Agreement shall at any time become void voidable or unenforceable the remaining provisions of this Agreement shall nevertheless continue to be in full force and effect You agree to notify us forthwith of any change in your company or business structure including any change in directors shareholders partners senior management and the like ACCO Online Terms and Conditions final with sign off v1 4 doc Page 7 of 7
7. G a o A http www accoweb com au Index espx ww BA Acco Online A El 7 dh y Page v G Tools v a ACCO Australia All the leading Brands Home AboutUs ContactUs Suppliers Trade Welcome to ACCO Web Online Services It aims to Help you understand how to use ACCO s Online Store to manage your orders in the most effective and efficient manner The potential benefits to you are Create your order securely Our Online Store uses 128 bit SSL encryption Your purchase order will be processed quickly Data entry errors will be reduced Real time visibility of your order status At the same time the benefits to us are Page 4 of 13 Online Store User Guide BRANDS e Your purchase order will be processed any time of the day e Remove data entry errors Page 5 of 13 Online Store User Guide BRANDS 3 Introduction ACCO developed an Online Store solution to allow its customers to create and send their purchase orders via the Internet in a secure and safe environment All the customer require to use this solution is access to the Internet and electronic mail Email Email will be used to receive order confirmations and tax invoices from ACCO ACCOSs initial design concept was to develop a solution that allows its customers to create track and manage their orders electronically securely simply and quickly without the overhead costs of traditional EDl based ordering systems The Online Store system f
8. S by such carrier and in such form of transportation as we consider appropriate to the address stated in your order or as agreed by us in writing Risk in and to the Goods passes to you on delivery to your nominated address Where you specify the carrier and the means of carriage risk in and to the Goods will pass to you immediately when such Goods are collected by your carrier The cost of such carrier to be for your account We will not be responsible for any consequences arising from any part delivery or delay in delivery of the Goods whether as a result of events occurring beyond our control or otherwise All orders will be satisfied by us in the ordinary course of our business Where a delivery date is specified in an order we will try to effect delivery by the date specified Delivery times may be affected by stock availability We will not be responsible for any such delays occurring You will be deemed to accept delivery of an order when made even if a different delivery date is specified in your order Delivery will nevertheless be deemed to be effected in accordance with these Standard Terms of Sale in relation to fulfilment of a part order DAMAGE AND SHORT DELIVERY We accept no liability for short delivery or damage to Goods unless you notify us in writing within five 5 days after delivery of the Goods to you and a satisfactory inspection of the Goods is carried out by us subsequently Our liability for non delivery short delive
9. aid for by you do not constitute your property Such financier or third party will be deemed to be subject to our retention of title until our Goods are paid for in full If at any time you have Goods in your possession delivered by us and you owe us money for any Goods which we have sold you the Goods in your possession will be deemed to be unpaid for unless the contrary is shown by you If you owe us money for Goods sold to you and you are in possession of Goods supplied by us and itis not possible to identify which Goods we have sold you are paid for and which are not it will be presumed unless the contrary is shown that the Goods in your possession to the invoiced value of your indebtedness to us have not been paid for ACCO Online Terms and Conditions final with sign off v1 4 doc Page 6 of 7 ACCO Web Online Services Trade Purchase of Goods Terms and Conditions BRANDS 10 12 11 11 1 11 2 113 114 11 5 12 12 1 12 2 12 3 12 4 12 5 12 6 You must do all things necessary as requested by us and take such action as we may direct in order to more fully preserve our rights and protect our interest in and to our Goods until paid for in full WARRANTIES AND LIMITATIONS We warrant that the Goods are of merchantable quality free from defects in material and workmanship and conform to the manufacturer s applicable product descriptions and specifications effective as at the date of deliver
10. chase of Goods Terms and Conditions BRANDS 10 10 1 10 2 10 3 10 4 10 5 10 6 10 7 10 8 10 9 10 10 10 11 insurance claim in respect of damage or destruction to the Goods is hereby assigned to us until the Goods are paid for in full You hereby indemnify us against any loss or damage to the Goods howsoever arising until the Goods are paid for in full by you TITLE Property in any Goods delivered to you remains with us and will not pass to you unless and until you have paid for the Goods in full Upon receipt of Goods from us you will keep and store these Goods as bailee for and on our behalf separately from Goods supplied by third parties or Goods for which you have made payment to us in such manner that clearly identifies our Goods You acknowledge that if you sell Goods for which you have not made payment you do so as our agent and the proceeds of sale are held by you on trust for us and you will hold them in a separate account pending your accounting to us You will disclose and account to us upon request by us all relevant information regarding the Goods for which you have not made payment including details as to their location and delivery to third parties and the proceeds of sale received by you upon the sale of those Goods If you do not pay us the total purchase price on the due date for payment or you being a natural person commits an act of bankruptcy and or becomes insolvent bankrupt
11. ditional charges we will charge you a handling fee of 25 per order TERMS Terms of payment are strictly thirty 30 days calculated from the end of the month in which the Goods were delivered All credit which we afford you is entirely at our discretion We have the right to withdraw any credit facility with immediate effect at any time by notice in writing to you due to any non adherence by you of these Standard Terms of Sale Y our entitlement to any rebate discount or incentive offered by us from time to time is conditional upon you not being in breach of any obligation in relation to any uncompleted transaction to which you and we may be a party at the time the benefit is to be received by you GST All Goods sold are subject to GST which will be added to the price of the Goods and any additional charges ORDERS We reserve the right to accept any order in whole or in part or decline any order All orders must be for at least standard pack quantities or minimum quantities as shown in our price list from time to time We reserve the right to accept any order subject to product specifications being altered by us ACCO Online Terms and Conditions final with sign off v1 4 doc Page 4 of 7 ACCO Web Online Services Trade Purchase of Goods Terms and Conditions BRANDS 6 1 6 2 6 3 6 4 6 5 7 1 7 2 8 1 8 2 8 3 9 1 9 2 DELIVERY Subject to clause 6 2 we will deliver the Goods to you FI
12. ink download and print a copy and have it signed by your company s authorised representative A copy is also available in Appendix A of this document Have this document ready as our Customer Service will ask for it Note that this document is required only for first time users of the Online Store Call ACCO s Customer Service on 1300 366 376 If required you will be asked to send your signed T amp C document to our Customer Service Officer Have your customer account number handy as this is required for customer verification You will be asked a few questions to verify that you are the owner of the account Once verified the Internet account creation process can continue and should take only a few minutes You will be asked for your full name telephone number and email address The email address will be used to send the Order Confirmation and Tax Invoice Our Customer Service will create a new and unique Internet ID anda password Note that each customer account can have multiple Internet ID s This is useful as you may have multiple purchasing officers and you may wish to keep track of who is raising orders Your account is now ready for use Page 7 of 13 Online Store User Guide BRANDS 5 Using the Online Store The Online Store is very simple to use To login you need your Internet ID password and customer account number In most cases all you need to create the order is the material number and the q
13. orms part of ACCO s complete E Business solution for its customers These are a EDI based ordering Used primarily by large retail and commercial customers b File Transfer via Email Used primarily by Medium Size customers who have in house T procurement systems c Online Store Designed for smaller customers who may not have have I T procurement systems but have access to Internet and Email The Online Store solution is connected in real time mode to ACCO s Enterprise Resource Planning ERP system SAP R 3 which means information shown to you such as pricing stock availability delivery lead times etc is exactly the same as the information available to ACCO staff You will also need a copy of Acrobat Reader which you can download for free from www adobe com Acrobat Reader is required to view the Sales Order Confirmation document and the Tax Invoice The rest of this document describes the process to sign up for the service and the step by step instructions to use the solution Page 6 of 13 BRANDS Online Store User Guide 4 Signing up to Online Store Once you have access to the Internet Email and Adobe Acrobat signing up to use the solution is straightforward The steps are detailed below a Get a copy of the document called ACCO Web Online Services Trade Purchase of Goods Terms and Condition T amp C You can get a copy from our website www accoweb com au Click on the Trade l
14. r gl Submit Order Total GST For any queries call our Customer Service on 1300 366 376 Total Including GST lt gt R10 The screen design is simple and easy to navigate Page 10 of 13 Online Store User Guide BRANDS Other features of the Online Store include a User Profile You can change your password here b Favorites You can create as many favourites as you wish and add directly to your order c Reports You can track your order status request copies of invoices check on backorders etc Over time ACCO will introduce new reports in this section Page 11 of 13 Online Store User Guide BRANDS 6 Integrating your I T System with Online Store The ACCO Online Store also support direct integration with your own I T system with the use of simple HTTP POST internet technology Please contact your ACCO Account Manager if you wish to discuss direct integration Page 12 of 13 Online Store User Guide BRANDS Appendix A Purchase of Goods Terms and Conditions This page is intentionally left blank The document referred to in this Appendix is in the following pages End of Document Page 13 of 13 ACCO Web Online Services Trade Purchase of Goods Terms and Conditions BRANDS Purchase of Goods Terms and Conditions 1 This website is owned and operated by ACCO Australia Pty Limited ABN 16 000 265 047 trading as ACCO Australia 2 B
15. ry or damaged Goods other than through damage caused by you is limited to the replacement of the Goods in question within a reasonable time RETURN OF DAMAGED GOODS We will not accept return of the Goods for credit or any other purpose unless we agree by means of a GRN to accept return of the Goods within five 5 days of delivery to you or as otherwise agreed to by us in writing No Goods returned will be accepted by us even if we have previously agreed to do so where the Goods have been tampered with or if they are Goods expressly sold on a non return basis or if they are not accompanied by a GRN We will make a final determination once the Goods have been returned and inspected by us If we do not subsequently accept return of the Goods you agree to pay to us upon presentation of our invoice our reasonable charges relating to the return of the Goods plus GST PASSING OF RISK Goods will be at your risk a where Goods are delivered FIS from the time of delivery to your nominated address and b where Goods are collected by you or your carrier from us from the time of such collection by you or your carrier You must at your own expense insure the Goods against all loss or damage howsoever caused from the time at which risk passes to you until such time as property in the Goods passes to you The benefit of any ACCO Online Terms and Conditions final with sign off v1 4 doc Page 5 of 7 ACCO Web Online Services Trade Pur
16. s outside Australia 12 Delivery will occur in accordance with clause 6 4 of the attached schedule ACCO s Standard Terms of Sale 13 Warranty and Liability 13 1 These Terms Conditions and the laws of New South Wales Australia apply to all transactions for the purchase of goods through this web site No conditions or warranties apply or are given unless expressly set out in these Terms and Conditions ACCO does not exclude any rights and remedies available to you in terms of the Trade Practices Act Commonwealth or any similar State or Territory legislation in relation to the provision by us of any goods or services via the web site which cannot be excluded restricted or modified Otherwise we exclude all conditions and warranties which may be implied by law 13 2 To the extent permitted by law our liability for breach of any implied warranty or condition which cannot be excluded is restricted at our option to i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of having the goods replaced or iv the payment of the cost of having the goods repaired Damaged goods must be advised by phone fax or email within two days of receipt otherwise the claim will not be investigated or accepted Please refer to clause 8 of ACCO s Standard Terms of Sale regarding return of damaged goods 13 3 You agree that in no circumstances will we be liable to you for
17. s service to you include For more information on this new system please click here to download our User Guide Immediate service 24 7 NOTE You will need Adobe Acrobat Reader 4 x or better to Ensures instant up to the minute pricing accuracy view these documents To download your free copy of Real time inventory availability Adobe Acrobat Reader click here Order accuracy Standard Terms of Sale Customers are advised to refer to the Company s Standard Terms of Sale c On the Login screen enter your Internet ID and Password and press the Login button Customer Login Internet 1D Password Page 9 of 13 Online Store User Guide BRANDS Enter your Customer Account and click OK Customer Account Validation Customer Account You are now ready to create your order 2 https customers accoweb com au sales b2b indexhtml Z Welcome Test Customer ES User Profle Create Order Favorites Reports Logout ORDER HEADER SHIPPING ADDRESS z Purchase Order Number Name ACCO AU Test Online Store Customer ON Shipping Details Purchase Order Date 27 03 2015 1 Requested Delivery Date 27 03 2015 4 Subject to ACCO Service Levels Street Level 2 8 Lord Street Suburb BOTANY a State NSW Postcode 2019 e diii Bi ACCO Price ACCO Total Material Description Stock Availability Order Multiple Order Quantity Excl Tax Enel Tak ave Orde
18. uantity required The steps and screen samples below will show you step by step how to create your order 5 1 Logging in a From the ACCO Web Online Service site www accoweb com au click on the Trade link y 6 A ones a ore E x CEEE aan ge anaa Dr El lE Page v G Tools gt a ACCO Australia All the leading Brands Home About Us Contact Us Suppliers Trade Welcome to ACCO Web Online Services Internet Protected Mode On Page 8 of 13 Online Store User Guide BRANDS b On the following screen press the Login button Omote e 0 ACCO Australia All the leading Brands About Us Contact Us Already registered Start ordering now The ACCO NA Advantage Login Register for online services here WWW CCO COM AU SeSe Note You must have an existing account with ACCO Simply return your completed amp signed Terms amp Conditions document to Customer Service via fax email Placing your order just got easier Customer Service will contact you once your online account is Welcome to ACCO Australia s NEW online ordering service for trade customers only This service 8ady with your secure log in ID password so you can start gives you the complete flexibility to place orders for ACCO products online from anywhere 24 hours taking advantage of our online services a day so you can do business according to YOUR schedule not ours FP Rae i nO a Added benefits of thi
19. y of the Goods and for a period of ninety 90 days thereafter If the Goods are not of merchantable quality or do not conform to the specifications referred to we will at our option either replace the Goods obtain equivalent Goods for you repair the Goods or pay or credit you with the cost of replacing or repairing the Goods subject to the following a that you notify us in writing of the defect the invoice number of the defective Goods and proof of the defect within seven 7 days of receipt thereof and b that the defect in the Goods is not the result of any default negligence or tampering with the Goods on your part or by any third party We accept no further liability to you with respect to defective Goods except to the extent that any additional liability attaches to us by virtue of any binding Australian state territory or federal legislation relating to the sale of Goods in Australia Any liability by us to third parties by contract or otherwise in the event of you reselling the Goods is expressly negatived You must advise third parties prior to or upon sale of the Goods to such third parties that we make or give no warranty or representation conceming or in relation to the Goods of any nature whatsoever to such third parties GENERAL Any delay or forbearance on our partin protecting our rights does not in any way constitute a waiver of such rights Y our non adherence of any of the terms set out above does not in any way
20. y using or accessing this site you acknowledge that you have read understood and agree to be bound by these Terms and Conditions as read with the attached schedule of ACCO s Standard Terms of Sale 3 The material on this site is protected by copyright under the laws of Australia 4 We have endeavoured to provide information which we believe to be correct at the time of entry but we make no representation or warranty that the information on the web site including any descriptions of the goods is accurate complete reliable current or error free 5 Any revisions of these Terms and Conditions will be effective immediately and by continuing to use this site after any revision becomes effective you agree to be bound by these Terms and Conditions as so revised 6 Prices and availability of goods are subject to change at any time on 30 days notice All prices are exclusive of GST ACCO reserves the right to correct pricing errors at any time In the event we discover a pricing error we will attempt to notify you as soon as possible about the error and if you decide against the purchase we will process a credit for the item or items in question 7 The goods offered on this web site are only available to persons who are capable of entering into a legally binding contract with ACCO Without limiting the aforegoing by utilising this web site to place an order you warrant to ACCO that you are 18 or more years of age and that you are authorised
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