Home

FlexSet-IP 280S (Version 3) IP Telephone User Guide (for Coral IPx

1. For all stations rooms 1 Press print with reset 2 Scroll to the beginning of the list using Prev 3 Choose to reset and print 4 Listen for the confirmation tone Attendant Features 207 FlexSet IP 280S User Guide Call Charge Station Setup Features The Station Setup Features menu allows an attendant to define stations for specific feature activation Some of these features operate permanently or until redefined Other features operate on a one time basis after the feature is activated it is then cancelled and must be redefined or reactivated in order to operate again Press to access the Station Setup Features Page 1 10 50 26 May 2007 Company xyz username station number t charge St Set Tk Set System Page 2 Station Features Setup JL ChkI O DND HotDly HotImm Orgon Check In Check Out enables certain activities to be performed automatically primarily used for rooms stations These are Room Block Unblock Charge Print Canceling Existing Messages and Terminating DND Additionally if defined system wide Wakeup and Call Forward are cancelled and Charge is reset In some systems defined system wide this feature can be activated only on idle stations If an attempt is made to activate the feature on a busy station the BUSY message is displayed Do Not Disturb DND is used to activate Do Not Disturb for a station or boss group A caller to this station will hear a
2. Appendix A Glossary 235 FlexSet IP 280S User Guide Term Description CO Trunk Number The number that is dialed by an outside telephone user from the public network through Incoming the Central Office in order to call into the Coral system for an internal station Number listed in the local telephone directory Database The memory in which the flexible database system information is stored Programming the database is usually carried out during installation however it is field or remotely modifiable Dial For the purpose of this guide Dial means entering the relevant digits by pressing the number on the Dial Pad Keypad that operates a feature or sends a call to a destination Dial also means pressing a key programmed with the feature or destination DSS Disconnect You may disconnect from an ongoing call by either pressing the Speaker key or by manually replacing the handset onto its cradle i e hang up Direct Station Permits you to make or transfer a call to an extension by using a defined key DSS can Selection DSS also be used on all accessible system ports Instead of dialing a number this can be done by pressing the programmed key Also provides busy lamp field for programmed stations ELA Group ELA Group is a number of stations up to 32 operating together in which the individual stations share a common line appearance When an ELA defined line key flashes it fla
3. Dsp Dial Dial Free Dial Offers the user a free time interval in which he is able to dial any number of digits Dial Pulse Notifies the system that all following digits will be Dial Pulse digits Dial Tone DTMF Notifies the system that all following digits will be DTMF digits Display Off Inhibits the display of the Library contents on the FlexSet Also used for Call Accounting System digits displayed as Display On Enables the display of the Library contents on the FlexSet Also used for Call Accounting System Wait for Dial Tone Asks the system to wait for Dial Tone before dialing the digits Display Dash CH Displays a dash within the dialing number on the FlexSet Flash Trunk Sends a Calibrated Opening Flash over a trunk line display shows hf Dial Asterisk Dials an asterisk as part of the dialing number Dial Pound Dials a pound sign as part of the dialing number Deleting a single Private Library Number from memory 1 Press PrvLib 2 Choose and dial the Library number to be removed or scroll through the list of private library numbers using and or the and C keys 3 The Library number e g PRIVAT LIB 7000 appears on the top line of the display The Library contents appear on the second line of the display 4 Choose Cancel 5 Press SPKR to exit Station Telephony Features 178 FlexSet IP 280S User Guide Speed Dialing Private Library Speed Dia
4. Listen for confirmation tone Canceling Follow Me from the source location l 2 3 Choose FwAl or AI E from your own source station Choose Cancel Listen for confirmation tone Station Telephony Features 72 FlexSet IP 280S User Guide Call Forwarding Follow Me Internal External Call Forwarding In addition to the forwarding options detailed above your FlexSet can distinguish between calls arriving from an internal or external source when forwarding For each forwarding feature forward all when busy on no answer etc you can program your FlexSet to forward your calls as follows e Forward Internal and External calls to the same destination e Forward Internal and External calls to different destinations e Forward Internal calls only while External calls keep ringing at your station e Forward External calls only while Internal calls keep ringing at your station This is demonstrated in the following table using the and feature as an example Case Forward Option Resultant Call Destination Set To Set To Internal Calls Go To External Calls Go To l Cancel not set and Cancel not set Your Station Your Station 2 Destination X and Cancel not set Destination X Destination X 3 Cancel not set and Destination Y Your Station Destination Y 4 Destination X and Destination Y Destination X Destination Y 5 Destination X and Destination Y Destination X Your Station programme
5. caller gt DND Mute Fwda l l All E Callwt Do Not Disturb is used to send a reorder busy tone to the incoming call thus avoiding answering the call Once DND is activated all incoming calls will receive reorder tones See Do Not Disturb DND on page 98 Mute can be activated during ringing before answering so that when the call is answered your side of the conversation is muted and the caller will not hear you When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 FwdAll Call Forward All Use this feature to forward all incoming calls to another destination To operate press when your FlexSet is ringing and select the destination See Call Forwarding Follow Me on page 70 Operating the FlexSet 43 FlexSet IP 280S User Guide Receiving and Answering Calls Call Forward All External Relevant for external calls only Use this feature to forward all incoming external calls to another destination To operate press when your FlexSet is ringing and select the destination See Call Forwarding Follow Me on page 70 Number is used to briefly display the caller s dial number instead of the name CallWt Calls Waiting is used to view the number of calls waiting for you including this incoming call Tip
6. Activating from the Destination new location Select or MoveSt Dial your source station number Enter your source passcode 4 digits Dial the activation code v The station now initializes with the source profile en OS Reversing from the Source original location Repeat the above procedure from your original source location Station Telephony Features 62 Auto Set Relocate Permanent lt gt Source Destination y Station Station a Passcode 1 Auto Set Relocate activation from the Swapping Destination station Dial Number 2 SE Keyset Definition passcode to be 7 entered COS Programmable keys Private Library Message indication Group membership Personal Directory FlexSet IP 280S User Guide Auto Set Relocate Temporary When defined for temporary relocation this feature allows a temporary move of your extension from one location to another while preserving your extension s original setup The Auto Set Relocate function enables you to access customized features of your FlexSet from another FlexSet By activating the feature you can relocate all of your source phone s programmable keys numbering membership in groups etc to another destination phone located elsewhere within the same Coral system As this takes place the source phone acquires the full profile of the destination phone and vice versa The Auto Set Relocate is activated at the destin
7. To cancel the message and the flashing message lamp without calling back the message sender To briefly display the number of the person who left a message Station Telephony Features 138 FlexSet IP 280S User Guide Messages Options Leaving a message at another system station from idle when message list is empty 1 Press Msg 2 Press and dial a station boss group or network number 3 Listen for the confirmation tone You will hear a reorder tone when trying to leave a message at stations not equipped with a flashing message lamp When your phone rings message delivery 1 Answer the call and check the station number displayed 2 Deliver the relevant message NOTE A message left at a Boss Group turns ON the message lamp of the first Boss Group member only Message Cancel allows you to cancel a message that you left at another station 1 Press MsgCan 2 Dial the station boss group or network number at which you left a message 3 Listen for the confirmation tone Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group Leaving a message indication at an idle station 1 Press Message Waiting 2 Choose and dial a station room group number or scrollf through the list using 3 Choose to assign or to deassign message 4 Press SPKR or to exit NOTE A message left at a Boss Group activates the message lamp of the first member
8. 972 3 9262000 Fax 972 3 9262310 USA Headquarters Tadiran Telecom Inc 4 Tri Harbor Court Port Washington NY 11050 Tel 1 516 632 7200 Fax 1 516 632 7210 Visit us at our website http www tadirantele com Email coral tadirantele com Coral FlexSet IP 280S FlexSet Version 3 Coral Version 15 5 User Guide CorallPx and Coral FlexiCom 1st Edition 11 Oct 2009
9. Feature Code Tk Set 158 Trunk Incoming Only page 217 FlexiC 17712 FlexiCall remote destination for Internal calls page 108 CEND gt UsrDef Outside line access code needed to access external trunks page 229 gt CALLog from CALL Log records CEET gt UsrDef gt Whether INTERNAL calls are saved external calls are always page 229 CALLog saved IRSS Setup 17714 Destination for IRSS Individual Remote System Services page 222 Setup 1328 Language Multilingual Display page 222 Tk Set 1979 Look Ahead Routing Block page 217 Redial 143 Last Number Redial page 164 System gt PubLib 194 Public Library Library Number page 211 Setup gt PrvLib 193 Private Library Used to enter specific Private Library page 175 number Call 126 Line for Boss Group Programmed key Line Boss Group page 64 AcdUcd 1973 ACD Load ID page 56 Dir N A Directory 1994 Personal Toggle between uppercase page 95 and lowercase characters Lock Feat 148 Phone Dial Lock page 152 Index Soft Keys and Feature Codes 262 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code AcdUcd 1974 ACD Log In Out page 56 Msg gt Msg 175 Message Leave A Message at another destination page 138 Setup N A Move Station Auto Set Relocate or Terminal Portability page 61 Default feature code Not Available Feat gt Msg Call
10. If you are in a conversation either place the call on hold or hang up then continue with the following steps When Auto Answer is Defined see Setup on page 222 e When the tone stops the voice page automatically connects through the speaker Converse hands free or lift the handset for private conversation When Manual Answer is Defined see Setup on page 222 e Press the flashing SPKR key or lift the handset Station Telephony Features 148 FlexSet IP 280S User Guide Paging Voice Paging Paging Zone Page Use this feature to page a pre programmed group of keysets FlexSet DKT T207M or T208M within a zone area or dispersed within your company The entire group can be paged by dialing the Zone Page access code default dial numbers 7300 to 7309 Use the form below to write in the various paging zones or areas in your company and their associated access codes Sending a Zone Page 1 Dial the Zone Page Access Code or press a pre programmed DSS key with the Access Code number See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 Announce your message to the group 3 Disconnect when you finish announcing NOTE See your system administrator to view or define the zone group access codes and their respective members Zone Paging Access Codes Area Location Access Code Area Location Access Code 1 7300 6 7305 2 7301 7 7306 3 7302
11. NOTE See page 153 for instructions on how to program a DSS key To program an RELEASE MEMBER key use feature code 1305 2 Press the member s preprogrammed DSS key NOTE You cannot manually dial the internal public private library number 3 The member is disconnected from the conference The member s DSS key is extinguished at the Group Operator s station 4 The member returns to Idle state Station Telephony Features 124 FlexSet IP 280S User Guide Group Calls Forced Release of a Participant Group Calls Forced Release of an Entire Group Call This feature allows an authorized user to release the entire group call from idle Releasing an entire Group Call Press GrpRel Listen for the dial tone Dial the access code of the required Group Call Press no confirmation tone will be heard Press to exit Ce Be Station Telephony Features 125 FlexSet IP 280S User Guide Group Calls Forced Release of an Entire Group Call Headset Only The feature is designed for users operating in Headset mode It is of particular value at information centers where the headset option is the most efficient way of communication When activated the Headset Only feature causes calls to be conducted via the headset and disables the FlexSet s microphone and loudspeaker along with the features that use these devices e g voice page etc Calls are conducted via the headset even if the cradle switch is on hook enabling a user to
12. OUT trunk line DIAL outside telephone number gt Msg Mute AutRd Save Elaptm Leave Message is used when dialing a network destination If no one answers your call use this feature to leave a message at the called party s station This feature lights the message lamp at the called party s station indicating that a message was left and a simple message such as CALL SUSAN is left on the destination station s keyset display See Messages Options on page 138 Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 Auto Redial is used to have the system automatically redial the unanswered destination Further redial options are available after activation see Redial on page 164 1 Press AutRdi The system will now automatically redial at timed intervals 2 When the called party answers press the flashing SPKR key or lift the handset to enable conversation Elapsed Time not used during ringback CallWt Calls Waiting is used to view the number of calls waiting for you See ACD and UCD Hunt Groups on page 56 Operating the FlexSet 38 FlexSet IP 280S User G
13. Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the Boss Group itself for external calls Boss Group Call Forwarding options are accessed by selecting from idle state Page 1 10 50 26 May 2007 Company xyz username station number I aRmSts BG Fwd aFwd Charge Sr Set Page 2 Boss Group Call Forward E External 4 All All E eBusy Busy E eNoAns or Forward All Forwards your incoming Boss Group calls to another destination The destination can call back or return calls to your group and outgoing calls can still be placed from within the group or Forward Busy Forwards your incoming Boss Group calls to another destination when your Boss Group lines are all busy or Forward No Answer Forwards your incoming Boss Group calls to another destination when none of your Boss Group lines are being answered or Forward Timed Forwards your incoming Boss Group calls to another destination during specific system defined time periods See table on page 77 Station Telephony Features 68 FlexSet IP 280S User Guide Boss Groups Call Forwarding Operating Boss Group Call Forward 1 Select BG Fwd 2 Press the required forwarding option A AI E Busy Busy E NoAns NoAn E Time Time E 3 Press and dial your boss group number OR Scroll between groups by usi
14. See Divert Call on page 97 Divert is used to divert an incoming call to another system station group or Library number Press a preprogrammed DIVERT CALL to XXXX key Operating the FlexSet 44 FlexSet IP 280S User Guide Receiving and Answering Calls During Idle The following telephony features appear by default on the third line of your FlexSet display during idle Alternatively they can be reached by pressing QEN gt Featrs Tip Features and their locations in the idle state may be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed 10 50 26 May 2007 Company xyz username station number gt Msg CALLog Fwd DND Flexic Operating the FlexSet 45 FlexSet IP 280S User Guide During Idle Message is used to view answer and delete messages or to leave a message at another system station or at a network number See Messages Options on page 138 Call Log allows you to view and redial the last 40 incoming last 40 outgoing calls See Call Log on page 74 Call Forward enables you to define the conditions under which incoming calls to your station are forwarded to another destination See Call Forwarding Follow Me on page 70 Do Not Disturb is used to block all incomi
15. on off page 222 N A Terminate or Release Cnflns 1983 Conference View Release Exit page 89 CEND gt UsrDef Outside line access code needed to access external trunks page 229 gt CALLog from CALL Log records FlexiC 17711 FlexiCall remote destination for External calls page 108 Extrn Setup gt PrvLib 193 Private Library used to enter Outside Line Access Code page 175 followed by External Phone Index Soft Keys and Feature Codes 259 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Tk Set St Set 5 Scroll Fast Backward page 227 Rapidly goes backward to the previously assigned feature in a scroll list FastUp Tk Set St Set 3 Scroll Fast Forward page 227 Advances rapidly to the next assigned feature in a scroll list AD Feature used to reach Feature options as shown during idle page 45 state Irrelevant for FlexSet 121S 281S Setup gt PrvLib gt Codes 0 Private Library 193 End of number Stop Dial page 175 Feat MENU FlexiCall Remote Destination options All Extern Intern page 108 Fwd 17713 Follow me for External calls page 70 Fwd 189 Follow Me page 70 FishTk Call 150 Flash On Trunk Calibrated Opening page 41 FishTk Setup gt PrvLib gt Codes 9 Private Library 193 Flash On Trunk Calibrated Opening page 175 FrcRis Call 123 Forced Release page 35 FrcRis Cnflins 11 1 Conf
16. operable only with headsets that do not use auxiliary equipment such as splitters volume amplifiers external headset handset switches See your system administrator for the programmable button assigned for this feature The corresponding button should be programmed to perform the required function Operation If a key is preprogrammed with a feature having ON OFF states e g Do Not Disturb the system will toggle the feature Off when the Cord is connected and On when the Cord is disconnected The Login Logout function is excluded from this rule as it operates in the reverse mode If the key is programmed with a feature without ON OFF states the system will operate the same key contents when connecting disconnecting the cord e g dialing an external number When enabled by disconnecting the cord 2 the feature can be disabled also by pressing the button The feature activated by pressing a button when the cord is plugged in will remain active when the cord is disconnected Connecting the cord will cancel the feature that has been activated by pressing a programmable key or dialing a feature code when the cord was disconnected Operating the FlexSet 23 FlexSet IP 280S User Guide Using the Speakerphone or Headset Volume Adjustment Press the volume buttons to increase or decrease the volume of the phone loudspeaker and handset Volume Buttons Volume Up Volume Down While the volume is be
17. ring delay after time out When set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when the original group member is not in exclusive hold Any group member can join a conversation for 1 A2 or 3 way conversation by pressing the appropriate illuminated LINE key but only when the original group member is not in Privacy mode Additional members can join to make a 4 way conversation when allowed system wide and none of the three participants have Privacy on To program a line key see page 153 The maximum number of lines available for your group is defined on a per group basis Use the following guide to navigate through this section Boss Groups USING ooo ccevs da sucess casescesszeedtesntducedesateetadcededcniseeersceeetees page 65 Boss Groupe Eet Seene geasscnassnesaaeaeansdedecceaagsausgannrecaanene page 66 Boss Groups Exclusive Hold ossis page 67 Boss Groups Call Fonwarcding page 68 Station Telephony Features 64 FlexSet IP 280S User Guide Boss Groups Boss Groups Using Making calls 1 Press a free LINE key 2 Dial the required number NOTE The line key LED of all group members changes from off to steady on Receiving calls When the line flashes note that the telephone may also ring 1 Press the flashing LINE key or if phone rings lift the handset 2 Answer the call NOTE The line key LED of all group members now changes fro
18. 217 Tk Set 165 Trunk Direct In Line at Night2 service page 217 Dir Dir 9 Directory 1994 Access the personal directory subset page 95 only Feat 1994 Directory phones page 91 Pickup 180 77 Call Pickup Directed Destination page 77 Feat 145 Do Not Disturb or Attended Unattended for Attendant page 98 St Set 1999 Station Do Not Disturb page 208 Call 124 Do Not Disturb Override page 98 hf 3 Setup 1745 Whisper Page DND Receiving on off page 222 Tk Set 162 Trunk Drop On No Dial page 217 Dsp Setup gt PrvLib gt Codes 8 Private Library 193 Display page 175 Index Soft Keys and Feature Codes 258 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Setup gt PrvLib gt Codes 4 Private Library 193 Inhibit Display page 175 Setup gt PrvLib gt Codes 5 Private Library 193 Enable Display page 175 CEND gt UsrDef Record the same ID number at all call appearances page 229 gt CALLog Duplic Yes or only the last call appearance Duplic No Dir 2 Directory 1994 Personal Edit the displayed entry page 95 Number Save Dial Exit Setup Call 129 Call Elapsed Time Display on off page 222 Redial gt AutRdl 178 Auto Redial Activate page 164 Esc CALLog N A Escape Terminate or Release page 74 Feat 170 Executive Privilege page 107 Setup 187 Boss Group Exclusive Hold
19. 26 May 2007 Company xyz username station number I Page_Q xfer Mute cal lwt Page 2 CALL HOLD Name gt Next Reconn During a call press or HOLD to place the second party on hold The soft key is shown with a bullet next to it indicating that a call has been placed on hold at your station A HOLD message appears on the top line to remind you that a call is held at your station The HOLD LED is lit and LOOP flashes Retrieving the call from Hold Press the flashing LOOP key to connect or 1 Press or HOLD 2 Choose ReConn If more than one party has been placed on hold scroll between names by using Next 3 The held calls are returned in first in first out order If you do not return to the call on hold within a predetermined amount of time the call will automatically return to you If your telephone is defined by the system administrator as Hard HOLD the message CALL ON HOLD appears after placing a call on hold When Hard Hold is activated on a call your station will be considered busy for additional incoming calls however outgoing calls can still be made Station Telephony Features 129 FlexSet IP 280S User Guide Hold Individual Remote System Services IRSS Freedom The Freedom feature also known as Individual Remote System Services IRSS enables you to connect an off site non Coral phone such as your home phone or mobile to the Coral and make calls from within the system Many of
20. 5 Choose the required option from the voice mail or IVR menu NOTE Contact your system administrator for the voice mail IVR dial number and voice mail remote access code Use the table below to record that number and code Voice Mail IVR Dial Voice Mail Remote Number Access Code Station Telephony Features 135 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom To activate the FlexiCall All feature from your IRSS phone 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the FlexiCall All feature code 17710 3 At the dial tone dial the destination number Wait for the confirmation tone Possible destinations are operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library To cancel the FlexiCall All feature from your IRSS phone 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the FlexiCall All feature code 17710 3 At the dial tone dial the cancellation code x Wait for the confirmation tone To enable a new IRSS phone from your present IRSS phone 1 Place a call to your desk phone 2 At the distinctive dial tone dial the passcode assigned to your station 3 At the tone dial IRSS feature code 17714 4 At the tone dial the number of the private library containing the number of the remote phone to be designated as your new
21. 8 7307 4 7303 9 7308 5 7304 10 7309 Station Telephony Features 149 FlexSet IP 280S User Guide Paging Zone Page Park During a call use Park to place the second party on hold at your station so that it can be picked up at another station The soft key is shown with a bullet next to it indicating that a call has been parked at your station The parked party hears music or a tone system defined Press to Park a call or to retrieve from Park Parking a Call 1 While on a call press Park 2 Listen for the confirmation tone The call goes into Park and LOOP flashes at your station Your station is free to make other calls Page 1 Page 2 10 50 26 May 2007 Company xyz username station number t Campon V Page Whsppg Acctcd CALL PARK Name Next Reconn Retrieving a Parked Call from any station 1 Lift the handset of any telephone 2 Press or dial Park feature code 183 Station Telephony Features Park 150 FlexSet IP 280S User Guide 3 Dial the station number at which the call was parked If more than one party has been placed on Park scroll between names by using Next 4 Begin speaking Retrieving a Parked Call from the originating station where the call was parked Press the flashing LOOP LINE or DSS key and begin speaking OR 1 Press Park 2 Choose or dial the activation code v If more than one party has been placed on Park sc
22. ACD and UCD Hunt Groups Wrap Time is used to provide an idle ACD UCD group member with a time out period between consecutive group calls The time out period is determined for each group on a system wide basis This feature allows the agent to utilize the wrap up code without interference from outside calls 1 Press WrapTm WRAP UP ON appears on the system display line and a bullet appears next to WrapTm 2 Press again to end the Wrap Up time interval WRAP UP OFF appears on the system display line Wrap Code is used to send the appropriate wrap up code for the last incoming ACD call you answered See your ACD Supervisor for an updated list of codes 1 Press 2 Dial the appropriate 4 digit code number 3 Listen for the confirmation tone Busy ACD Group an Attendant feature enables the attendant to define the maximum number of calls that can be placed in a waiting queue for any ACD group Once this number is reached additional calls arriving at the ACD group will hear the busy tone 1 Press ACDBsy 2 Dial an ACD group number or press the e buttons to scroll between the ACD groups and appear which can also be used to scroll between groups 3 Choose change call number to change the maximum number of callers that will hear the busy tone 4 Enter a 3 digit number with leading zeros up to 254 e g 023 for 23 5 Choose to delete the limitation 6 Press to terminate Auto Set Relocate move station is designed
23. An outside line from the telephone company that terminates at the customer s location Trunk Group A number of trunks linked together members for a common outgoing function Trunk Number The access code number that is dialed or keyed by station user in order to gain access to a specific outside line Verified Forced A feature that forces the station user to dial a secret authorization account code before Account Code VFAC accessing an outside line Before dialing is allowed VFAC verifies the presence of the account code If the code is not present dialing is blocked When the code is found dialing is allowed Except for verification VFAC is the same as Forced Account Code Appendix A Glossary 239 FlexSet IP 280S User Guide Appendix B Tones Tones are audible signals of various frequencies that give information about the status of calls and features While using the Coral system many different tones will be heard These tones may vary for different locations as each system is customized during installation While the sounds of the tones themselves are not described their general use is discussed below In order to familiarize yourself with these tones try accessing various features and listen to the resultant tone signals The most frequently heard tones are Tone Description Break In Break Out Tone A warning tone received by a station user indicating that a third party has broken into or is leav
24. Attendant Call Forward Busy page 196 Index Soft Keys and Feature Codes 255 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Fwd 17701 Call Forward Busy for External calls page 70 BG Fwd 17706 Boss Group Call Forward Busy for External calls page 68 aFwd 17706 Attendant Call Forward Busy for External calls page 196 Feat Tools N A Call log page 74 END Call log page 74 Call 1325 Number of Calls Waiting Display page 56 AcdUcd 1982 ACD Calls Waiting Display page 56 Feat 176 Camp On Call Back page 81 Call 176 CampOn Call Back appears when calling a port page 81 hf 2 Redial gt AutRdl 178 Auto Redial Cancel All numbers page 164 10 0 Cancel page 83 Redial gt AutRdl 9 Auto Redial 178 Cancel Priority page 164 AcdUcd gt ACDBsy 11 1 Max Calls Waiting for Busy ACD Group 1746 page 56 Dir N A Directory 1994 Personal Toggle between digits and page 95 characters Feat MENU Attendant Call Charge options page 206 Index Soft Keys and Feature Codes 256 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code St Set 1970 Station Check In Out page 208 Feat 1983 CONFERENCE Inspect Release Single Participant page 89 Call 1441 CONFERENCE Lock during conference page 88 Setup gt
25. Auto Set Relocate move station allows you to move your station and all your station s predefined features to a new location See Auto Set Relocate on page 61 Individual Remote System Services IRSS Freedom enables you to connect an off site non Coral phone such as your home phone or mobile to the Coral and make calls from within the system See Individual Remote System Services IRSS Freedom on page 130 228 FlexSet IP 280S User Guide Coral Telephony Features Setup User Definitions Menu The UserDef function is used for setting various operating parameters for the FlexSet IP 2808S as well as general maintenance functions These options are set with their factory default values However you may wish to change the maintenance options to suit your individual needs To access the UserDef options press CEND and choose UsrDef UserDef gt CALLog Vers Time Ring Setup Description Method Option Call Log Maintenance enables the definition of several Call Log See CALL Log on page 230 options The Call Log enables FlexSet IP 280S users to view the last 40 incoming and last 40 outgoing call details Software Version is used to view your phone s version Time Zone is used to adjust the local time zone of your phone See Adjusting the local Time Zone on page 232 Ring Type is used to adjust the ring volume of your See Ring Adjustment on page 25 FlexSet IP 280S change th
26. Call access code A warning tone will be heard by all participants if defined system wide 4 Both the new participant and yourself are connected to the group call NOTES e When the group is defined as locked against non registered participants and one of the conversing parties is not registered the reorder tone is heard and the CNF LOCK message is displayed The registered party joins successfully while the non registered party is disconnected If neither are registered members both conversing parties will be disconnected When the group is defined such that no new participant can join an ongoing conference both conversing parties will be disconnected The busy tone is heard and the BUSY message is displayed Station Telephony Features 120 FlexSet IP 280S User Guide Group Calls Adding Participants when not part of the Call Group Calls Adding Participants by Group Operator Allows the group operator to add participants to an established conference of which the group operator is also a participant Adding an additional participant to an ongoing Group Call 1 Press the preprogrammed ADD MEMBER DSS key during an established conference the corresponding DSS key is lit NOTE See page 153 for instructions on how to program a DSS key To program an ADD MEMBER key use feature code 1304 2 Press the member s preprogrammed DSS key NOTES e You cannot manually dial the internal public private library number Therefo
27. Choose to activate OR Choose Cancel to deactivate or reset The status definition ASSIGN DEASSIGN appears on the top line 4 Press SPKR or to exit and save Attendant Features 202 FlexSet IP 280S User Guide Room Status Room Status Names and Attendant Access Codes Room Status Soft Key Access Code Name Number Dial Pad 0 7010 1 7011 2 7012 3 7013 4 7014 5 7015 6 7016 7 7017 8 RmSts8 7018 9 RmSts9 7019 10 7020 11 7021 12 7022 13 7023 14 7024 15 7025 Attendant Features 203 FlexSet IP 280S User Guide Room Status WakeUp The attendant may program the system to call any room station at a designated time If the user does not answer the initial wakeup call recall will be attempted three times before the feature cancels when defined system wide If none of the recall attempts are answered or the line is busy or the handset is not on the cradle then the attendant will receive a call with the NOT WOKEN message on the top line indicating that the wakeup call failed station or room NOT WOKEN Should such a failure occur it is recommended that the attendant provide an alternate means for waking the guest Printouts are possible for new cancel fail success The printout type is also defined system wide Press to access the Attendant WakeUp options Page 1 10 50 La Idctrl 26 May 20
28. Consultation 3 Way Conference Call Transfer Consultation This feature allows you to consult with a third party while the original caller or called party is automatically placed on hold After the consultation is complete the two original parties are reconnected and the consulted party is released l 2 3 During the call press or XFER Dial the third party dial number When your call is answered the original party is placed on hold so that you may converse privately with the second party After the consultation is concluded press or to return to the original call and disconnect from the consulted party NOTE Ifyou do not succeed in establishing the Consultation call your Transfer COS definition may not be set to use the Consultation Call function Consult your system administrator for details Transfer 3 Way Conference During a call you can use this feature to add another party to the call creating a 3 way Conference call l 2 3 4 During the call press or XFER Dial the third party dial number Wait for the third party to answer Press or XFER to connect all 3 parties If your COS definition is defined as ALL then you must press again to establish the 3 way call or Press to release the third party and to return to the original call same as consultation call Station Telephony Features 187 FlexSet IP 280S User Guide Transfer Broker Consultation 3 Way Conference Call Other options aft
29. Entering a Reminder request To enter a reminder request press Remind enter the time you wish to be called at the ENTER TIME prompt and choose or Pu Note that four digits are required for a 12 hr clock i e 0805 for 8 05 To add another reminder time choose and continue as above To scroll through the reminder list press Next To cancel the selected reminder time displayed on the top line choose Cancel When Reminder call rings When the FlexSet rings the REMIN message appears on the top line indicating that this is a reminder call Press SPKR to answer the call The ANSWER REMIN message appears on the top line Choose one of the following 1 Press to have the system call you again later after a system defined time period 2 Press SPKR again to cancel the reminder Station Telephony Features 168 FlexSet IP 280S User Guide Reminder Room Status Used to turn the Room Status definition of your station on or off There are 16 different Room Status definitions Use the Table on page 170 to write in the various room statuses and related access codes available at your telephone This feature is applicable for Hotel Motel use In cases where this is required specific instructions will be given NOTE Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 84 the Room Status feature is u
30. Forwards your incoming calls to another destination during specific system defined time periods The system defined time can include up to two separate time periods for example between 12 00pm and 12 30pm and between 6 00pm and 6 30pm your calls can be forwarded to the front desk Use the following table to document the system defined time periods Time Period From To 4st 2nd Station Telephony Features 71 FlexSet IP 280S User Guide Call Forwarding Follow Me or Follow Me Allows you to collect your calls from another station The source station is then put into a Call Forward All state or respectively Operating Call Forward l 2 3 4 Choose the required forwarding option FwdAl AI E Busy Busy E NoAns NoAn E BNA BNA E Undef Time Time E You may scroll through the other forwarding options with the 9 button or To set Call Forward dial the destination number OR To cancel Call Forward choose Cancel OR To change the Call Forward destination choose to enter destination and dial the destination number Listen for confirmation tone Operating Follow Me l 2 4 Choose or from the location where you wish the calls to be forwarded Dial the number of your own source station i e from which you wish to collect the calls A FOLLOW ME source user name message appears on the top line of your destination station To activate choose Set OR To cancel choose Cancel
31. Group Call Pickup default dial number 181 or 76 is used to answer any ringing station in your Pickup Group The call connects immediately upon pressing Group NOTE See your system administrator to define your own Pickup Group Night Call Pickup default dial number 192 is used to answer incoming calls after the attendant leaves or when a central bell is ringing Normally this feature is activated for incoming calls during the night answering period The call connects immediately upon pressing Night Station Telephony Features 77 FlexSet IP 280S User Guide Call Pickup Caller ID Control This feature enables you from idle to allow or restrict the presentation of your phone number from appearing on the display of the called external party as well as internal party depending on system wide settings Your telephone is pre set in the system to either restrict or display for all calls Use to override this setting on a per call basis if permitted by COS Press to dial using ID Control Page 1 10 50 26 May 2007 Company xyz username station number t gt IdCtrl wakeup cCnfIns Gpcall Acducd Page 2 DIAL ID RESTRICTED ee Enter Destination RRR Operating Caller ID Control 1 Press Id tri 2 Dial the number 3 Your call automatically connects If your Coral system is set to restrict caller ID it will now be presented to the called party and vice versa NOTE When you have a Caller
32. Groups Exclusive Hold on page 106 Breaking in to an ELA call e Any member of the ELA Group may break in to a call by pressing the lit LINE key provided that the Privacy feature was not activated for the call see ELA Groups Exclusive Hold on page 106 Both parties hear a break in warning tone before you join the conversation Station Telephony Features 104 FlexSet IP 280S User Guide ELA Groups Using ELA Groups Privacy As an ELA Group member you can put your telephone into Privacy mode This prevents other FlexSet stations within ELA Group from joining or breaking in to your conversations The feature can be utilized for a specific ELA call or for all ELA calls Operating Privacy for all ELA calls 1 To activate Privacy press Privac The message PRIVACY is displayed When this feature is activated a bullet appears next to Privac 2 To cancel Privacy press again The message NO PRIVACY is displayed You may override the station Privacy setting on a call by call basis Privacy is a toggle feature Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call NOTE Once Privacy is defined for your station for all calls a bullet is displayed next to Privac even if the key is pressed to temporarily override the Privacy feature However when your call is c
33. Hearing Busy Tone on page 40 or upon hearing ringback see Upon Hearing Ringback Tone on page 38 or from idle before making an external call see below The number will be redialed until the external phone rings or up to a system defined number of attempts before the number is erased from the Auto Redial list Station Telephony Features 164 FlexSet IP 280S User Guide Redial Activating Auto Redial from idle before making an external call 1 Press AutRal 2 Dial the required outside line access code or press the relevant preprogrammed outside line key Possible outside line access codes are trunk number trunk group number routing access dial service private public library number last number redial code or saved number code 3 Dial the outside number 4 Press Enable The number will now automatically redial at timed intervals When the called party answers press the flashing SPKR key or lift the handset to enable conversation Once Auto Redial has been activated the following options appear in idle state after pressing AutRal The features in the following table affect all numbers in the redial list To Press Display Message Feature Comments Key LED Cancel AUTO REDIAL Off Deletes all numbers in the redial list A LIST EMPTY confirmation tone is heard Freeze FrzAil HOLD SET Flashing Ceases all automatic dialing Confirmation tone is heard Restart RstAll HOLD REMOVED On Re enable
34. ID programmed key the LED is lit when Caller ID Control is restricted from your station Station Telephony Features 78 FlexSet IP 280S User Guide Caller ID Control Calls Waiting Receiving The call waiting tone voice paging tone or muted ring indicates that another call is waiting for you to answer When you hear this tone or when the second row displays a call waiting message you have the following choices Action Method Current Call Waiting Call Hold Answer 1 Press 2 Upon hearing the ring answer the waiting call Join in 3 way mode Press flashing button only available if your FlexSet is defined as Auto Join Continue Redirect Press a preprogrammed DIVERT CALL to XXXX key See Divert Call on page 97 Divert is used to divert an incoming call to another system station group or Library number Continue View number of Press see Receiving and Answering Calls on page 43 waiting calls or e Fora specific ACD group press a preprogrammed Call Waiting ACD DSS button Station Telephony Features 79 FlexSet IP 280S User Guide Calls Waiting Receiving Action Method Current Call Waiting Call Hold Join in Broker Press to put the current call on hold and answer the waiting call Press again to establish Continue Consultation 3 one of the following call types Way Combination Conference Call All the following features are activated after t
35. Making External Calls During a Call The following features are available during an external call EXT ANS trunk line DIAL outside telephone number gt Page_Q Xfer AutRd Hold Mute Page Q Page Queue places your call on hold by sending it to one of ten Page Queue destinations You are then free to page all the system members from your FlexSet and announce that there is a call for Mr Doe on a specific Page Queue Line The call can be picked up from any system station See Page Queue on page 142 Transfer passes your call to another destination Pressing places the called party on hold Dial a number internal or external Disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 181 Auto Redial is used for outgoing calls only Use Auto Redial to have the system automatically redial the unanswered destination Further redial options are available after activation See Redial on page 164 Hold places the active call on hold See Hold on page 129 Mute can be activated during a conversation to mute your side of the conversation handset headset and speakerphone When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 Elapsed Time toggle feature is used to
36. Night 1 service modes When set to Night 1 a bullet is displayed next to Dech Day Night 2 toggles between Day normal mode and Night 2 service modes When set to Night 2 a bullet is displayed next to Day N2 Use the table below to enter the relevant information concerning Day Night Transfer Contact your system administrator for Day Night Transfer times and destinations Attendant Features 213 FlexSet IP 280S User Guide System Features Day Night Transfer Information Service Start Time Incomplete Calls Intercept Calls COS Mode for automatic transfer Destination Destination Primary Secondary DAY NIGHT 1 NIGHT 1 Public Library is used to program or update the Public Speed Call telephone library To update add cancel a Public Speed Dial number 1 Press PubLib 2 Choose and dial the library number or scroll through the list of library numbers using CA The Library number name e g PUBLIC LIB 6000 appears on the top line of the display The Library contents appear on the second line of the display 3 Choose and enter the digits you normally dial to place the external call including the outside line access code Possible outside line access codes trunk number trunk group number dial service routing access or another public personal library number and for special purposes station group numbers Special dial codes can be added to the outside dial number see table below NOT
37. Press WakeUp 2 Enter the time you wish to be called at the ENTER TIME prompt Note that four digits are required for a 12 hr clock i e 0805 for 8 05 3 Choose or PM NOTE Ifyou hear a reorder tone Wakeup is denied at your station as defined by Class of Service In order to make use of this feature request that the attendant activate Wakeup at your station To add another Wakeup time choose and continue as above 5 To scroll through the Wakeup list press Next 6 To cancel the selected Wakeup time displayed on the top line choose Cancel Station Telephony Features 189 FlexSet IP 280S User Guide Wakeup When Wakeup call rings When the FlexSet rings the WAKE CALL NAME NUM message appears on the top line indicating that this is a Wakeup call Press SPKR to answer the call Choose one of the following 1 Press to have the system recall you later or 2 Press SPKR to cancel the reminder Station Telephony Features 190 FlexSet IP 280S User Guide Wakeup Whisper Paging This feature allows an authorized user to break into an ongoing call without interfering with the call itself by whispering to one of the conversing parties A Whisper Tone in and out is heard by the side whispered to The second party engaged in the original call hears neither tone nor the whisper and the whisperer cannot hear the second conversing party The party whispered to continues to hear the second party and also hears the
38. The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone To turn off the microphone during a call e Press Mute Party cannot hear your side of the conversation A bullet appears to the left of Mute To return to 2 way conversation e Press the lit e Mute Station Telephony Features 141 Mute Microphone FlexSet IP 280S User Guide Page Queue Page Queue allows you to park a call up to ten calls can be multi parked simultaneously on designated Page O numbers by sending the call to one of ten Page Queue destinations Once parked a call can be either retrieved at another station or you can page someone else to pick up the call at any station or group of stations You can page any system member from your FlexSet and announce that there is a call for Mr Doe on Page Queue Line x The call can be picked up from any system station by dialing the Page Queue access code default access codes are 7060 7069 NOTE To pick up the call Mr Doe should dial from any station to the relevant Page Queue number default numbers 7060 7069 If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed The party placed on Page Queue may hear one of the following music recorded tone busy tone or no sound at all as defined system wide for each Page Queue To plac
39. When ASSIGN appears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system Auto Guard automatically blocks a trunk when the system detects no dial tone on a trunk When a trunk is Assigned Blocked When a trunk is in ASSIGN status blocked cancel the Auto Guard as follows 1 Choose AutGra 2 Choose and dial a trunk number or scroll through the list using CO 3 Choose to deactivate DEASS IGN message appears 4 Choose or SPKR to terminate Attendant Features 217 FlexSet IP 280S User Guide Trunk Setup Features 5 Make an external call on the specific trunk If the call goes through the line is okay If the trunk is still blocked call the technician and reactivate Auto Guard by following Steps 1 and 2 above and choosing to activate ASSIGN message appears Block LAR Central Office CO Block is used to view which of the trunks have been blocked at the central office When ASSIGN appears in the display the trunk line is blocked for both outgoing and incoming calls DEASSIGN means the trunk line is in use by the system Look Ahead Routing is used to view the status of trunks Dial Services that have been automatically blocked from use for outgoing calls The Coral system automatically blocks a trunk Dial Service in case of a failure to establish an outgoing connection via that trunk Dial Service The LAR Block feature enables an attendant to manually block unblo
40. a call to the search result as soon as the match is found The available key combinations are listed in the table below Options marked with a diamond are applicable for the Personal Directory only Option Soft Key Access Code Description Dial Pad Personal Directory 9 Access the personal directory subset only Delete Entry 0 Delete the displayed personal entry There is no option to restore the deleted entry New Entry 1 Add a new entry to your Personal Directory Modify Entry 2 Edit the displayed personal entry Backspace 3 Erase the last entered character or digit Space 4 Insert a space between words Name Number 5 Toggle between name and number of your contact To program a Name Number toggle button use feature code 128 Save N A Save the displayed contact Send S Place a call to the displayed contact and save Scroll L Scroll through the Directory entries contact by contact entries are C alphabetically organized Station Telephony Features Directory 95 FlexSet IP 280S User Guide Option Soft Key Access Code Description Dial Pad Caps Lock Designated DSS Toggle between uppercase and lowercase characters Uppercase Lowercase button To program the Caps Lock toggle button contact your system Characters administrator for the Caps Lock feature code Character Digit 4 Designated DSS Toggle between digits and
41. an ELA Group call after a system defined timeout period Station Telephony Features 102 FlexSet IP 280S User Guide ELA Group Line Keys Programming ELA Groups Using Calling an ELA Group e Dial the ELA Group number NOTE The line key LED of the ELA main station as well as all group members flashes and may also ring see ELA Defining the ELA Line Keys Ring State on page 101 Making calls 1 Press a free ELA LINE key 2 Dial the required number NOTE The line key LED of the ELA main station as well as all group members changes from off to steady on for the duration of the call Receiving calls When the line flashes note that the telephone may also ring see page 107 1 Any ELA member may press the flashing LINE key or if phone rings lift the handset 2 Answer the call NOTE The line key LED of all group members now changes from flashing to steady on for the duration of the call Putting a call on hold e Press a programmed HOLD key at your station NOTE If Exclusive Hold is defined at your station then pressing Hold causes an exclusive hold state such that the call can only be retrieved from your station See ELA Groups Exclusive Hold on page 106 Station Telephony Features 103 FlexSet IP 280S User Guide ELA Groups Using Retrieving a call from on hold e Any member of the ELA Group may press a flashing LINE key provided that the Exclusive Hold feature was not activated for the call see ELA
42. and navigator keys See page 14 and page 8 for a complete listing Soft key names appear in a clear distinctive box See page 253 for a complete listing HOLD Emphasized bold text indicates system defined fixed keys or Direct Station Selection DSS user programmable keys See page 17 for a complete listing Press and enter the station room number or scroll through the list using ISL The scroll icon CEJ indicates that the following soft keys when available can be used to scroll through lists Next Prev FastUp FastDn PortUp PortDn You can also use the Q and cs buttons to scroll through lists See Ring Adjustment Text in italics refers you to another section of the guide or to other Coral system manuals The blue font indicates that this is a clickable cross reference link Italicized text is also used for notes EXCLUSIVE HOLD Text in Courier font indicates a display message Introduction Conventions 2 FlexSet IP 280S User Guide Related Documentation e Attendant Console User Guide e FlexSet 280 280D 280D Z 120 120D and 120L User Guide e Program Interface and Database Reference Manual Version 15 5 e Terminal Equipment FlexSet Installation Manual e Coral Voice over IP VoIP Installation Manual Introduction 3 Related Documentation FlexSet IP 280S User Guide FlexSet Overview Front View Display panel tt Volume buttons 3 lines 40 c
43. asterisk while the name or number of the retrieved contact party is displayed To modify an entry to the Personal Directory l Press or dial 2 while the name or number of the retrieved contact party is displayed 2 Edit the name using the alphanumeric keys Up to 16 characters are allowed press LoCasel UpCase Char Digit Space as required See Keypad Alphabetic Mode and Editing Keys on page 94 3 To edit the number press or the 4 key 4 To edit the name press Name Station Telephony Features 92 FlexSet IP 280S User Guide Directory 5 To save the changes press or press the 2 key 6 To place a call press or asterisk Save the changes and call the saved contact To remove an entry from the Personal Directory To permanently delete an entry personal directory only press or dial 0 while the entry is displayed You will not be able to restore the deleted entry The entry subsequent to the one removed appears on the display To add a new entry to the Personal Directory 1 Dial feature code or 1994 2 Press or dial 1 3 At the prompt enter the name of your contact party using the alphanumeric keys Up to 16 characters are allowed press LoCase UpCasel Char Digit Space as required See Keypad Alphabetic Mode and Editing Keys on page 94 4 Press or press the 4 key At the prompt enter the telephone number of your contact party do not enter the outside line access
44. be external number stationary or cellular network number or a Coral destination including station trunk trunk group dial service routing access public private library and voice mail NOTE If your destination is an external number it should be preceded by an external line access code e If your destination is voice mail IVR access code skip to page 135 e If your destination is a FlexiCall All feature skip to page 135 e To enable another IRSS phone skip to page 136 6 Listen for the ringback tone Wait for an answer 8 You can activate any of the options described in the table below Station Telephony Features 132 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom Options available while in an established IRSS call Function Dial Use to Place a new call Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party will be disconnected Transfer call 2 A dial tone prompts you to enter the required transfer number Transfer can be screened or unscreened To return to the original conversing party when transfer destination is busy or does not answer dial 2 again Switch to Broker 2 A dial tone prompts you to enter the required third party number Depending on your Class Consultation 3Way of Service definitions one of the following party functions will be activated see Broker Conference Call Consultat
45. call fail etc Most messages are for system administrators and technicians and will not be seen during normal operation see the Message Definitions table below Message Definition NO B C If the Bearer Capability of the trunk or dial service you are attempting to connect to does not match your station s COS NON ISDN ROUTE If your station s COS is set to ISDN only and call attempts are made through a trunk group not defined as ISDN only QUE GROUP In certain systems if no trunk is available the call may be held in a queue and this displays the number of the queue Operating the FlexSet 36 FlexSet IP 280S User Guide Making External Calls Message Definition CO DISC USER BUSY The party called is engaged ON HOOK BY NORMAL The called party has hung up on hook idle CLEAR CO DISC CALL REJECTED The call cannot be completed because the called party does not allow it CO DISC CAUSE ISDN protocols define error messages with codes indicating the cause of failed connections See Appendix D ISDN Cause Numbers on page 244 FlexSet IP 280S User Guide Operating the FlexSet Making External Calls 37 Upon Hearing Ringback Tone After dialing an external destination number the following features appear on your FlexSet display when you hear the ringback tone Wait for an answer or press one of the soft keys to activate the required feature
46. characters button To program the Character Digit toggle button contact your system Igi administrator for the Character Digit feature code Station Telephony Features Directory 96 FlexSet IP 280S User Guide Divert Call Enables you to divert an incoming call while actively engaged in another call or while an idle station is ringing without answering it The call you are engaged in is not interrupted nor is the incoming caller aware of the diversion The destination can be any permissible dial number in the system Typically Divert Call can be used to send an incoming call to a boss group a secretary or to voice mail by making Library the destination of the diversion This feature can be utilized only if you have a programmed DIVERT CALL key with a destination upon receiving an incoming call The caller name or number is displayed on the top left caller JL DND Mute FwdAll A11 E callwt To activate during ringing 1 Press a preprogrammed DIVERT CALL to XXXX key 2 The incoming call is diverted to the programmed destination the current call continues uninterrupted or the station remains idle NOTES e See page 153 for instructions on how to program a key To program a DIVERT CALL key use feature code 1445 followed by the destination number You may program as many keys as you want each with a different destination e Possible destinations are operator station group network num
47. disconnected e The remote destination does not ring if any of the following features is activated at your Coral station Do Not Disturb Call Forward All Call Forward Busy Call Forward Timed Auto Answer e The remote destination does not ring for the following incoming calls Group call Bell UNA Reminder Wakeup Voice Page Boss Group and ELA Group calls except for the first ringing member defined with the FlexiCall feature Station Telephony Features 108 FlexSet IP 280S User Guide FlexiCall Internal External FlexiCall You can distinguish between calls arriving from an internal or external source when operating the FlexiCall feature You can set calls arriving to your FlexSet to concurrently ring at your remote phone as follows see table below e Internal and External calls ring at your remote phone e Only internal calls ring at your remote phone e Only external calls ring at your remote phone To set Set FlexiCall options as follows Case Internal Calls ring at External Calls ring at FlexiCall All FlexiCall FlexiCall Set to Internal Set to External Set to 1 Disabled Activated Disabled 2 Disabled Disabled Activated 3 Enabled Irrelevant Irrelevant 4 Disabled Activated Activated 7 your Coral Station Station Telephony Features FlexiCall your remote phone 109 FlexSet IP 280S User Guide Press to access the FlexiCall options Pag
48. external destination the following features appear on your FlexSet display when you hear a busy tone Hang up and dial later or press the nearby soft key to activate the required feature Msg AutRadl Save OUT trunk line USER BUSY gt Msg Mute AutRd Save Elaptm Leave Message is used when dialing network destinations and not external destinations Use this feature to leave a message at a busy station This feature lights the message waiting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 138 Camp On also known as Call Back Used only when dialing network destinations and not external destinations When the network station is busy you may request that the system automatically call you back when the required destination number is available See Calls Waiting Receiving on page 79 Auto Redial is used to have the system automatically redial the unanswered destination Further redial options are available after activation see Redial on page 164 Save Number is used to save the dial number of the busy destination The saved number can then be redialed by pressing from idle see Redial on page 164 NOTE The saved number will remain in memory until another number is saved by repeating the above procedure Operating the FlexSet 40 FlexSet IP 280S User Guide
49. for use as hot seat feature in call center environments allowing you to move your station and all your station s predefined features to a new location See Auto Set Relocate on page 61 Station Telephony Features 59 FlexSet IP 280S User Guide ACD and UCD Hunt Groups Activation Code Use the Activation code default code 11 1 or 1 as required when programming features The following symbol in this manual indicates an activation code v See your system manager as to which activation code is used in your system The activation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 60 FlexSet IP 280S User Guide Activation Code Auto Set Relocate Auto Set Relocate enables you to transfer your station and all your station s predefined features to a new location thus sparing you the inconvenience of having to re enter all the stored speed numbers and to reset previously defined features at your new permanent or temporary location This feature enables you to use any FlexSet available from your Coral system while keeping your unique extension dial number FlexSets are defined to have either the Permanent see page 62 or Temporary see page 63 Auto Set Relocate feature enabled Before activating this feature contact your system administrator to determine what your Auto Set Relocate setting is If you are defined as permanent you wil
50. in its sales contract or order confirmation form is the only warranty offered by the Manufacturer in relation thereto This document may contain flaws omissions or typesetting errors no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in the Manufacturer s sales contract or order confirmation Information contained herein is periodically updated and changes will be incorporated into subsequent editions If you have encountered an error please notify the Manufacturer All specifications are subject to change without prior notice Copyright by TADIRAN TELECOM LTD 2002 2007 All rights reserved worldwide The Coral is Protected by U S Patents 6 594 255 6 598 098 6 608 895 6 615 404 All trademarks contained herein are the property of their respective holders Table of Contents dee TO CIO EE 1 COR VEMUONS EE 2 Related Documentation EE 3 EleestEwe EM 4 Beie 4 Bottom Side and Rear View 5 PC COMMECHON EE 6 E ene En GR le del EE T7 Handset Hook and Telephone Number 9 RE ele EE 10 DESK BISVAU OM al TTT 11 Wal Oe le sale DEE 12 Using theDisplay ln GETT 13 Using the Fixed and Navigator Keys REENEN 14 Table of Contents TOC 1 FlexSet IP 280S User Guide Operating the Fleet see ENEE 15 OTETA EA E 15 Using the Telephony Features ENEE 16 Using the System Defined Fixed Keys EEN 17 Second Party Speaker TE 18 Using the Speakerphone or Headset REENEN 1
51. key PA Paging Access Codes Area Location Access Code 7074 7075 7076 7077 7078 7079 DIAJ A V N Station Telephony Features 146 FlexSet IP 280S User Guide Paging Announcing Public Address Paging Voice Paging This feature enables you to voice page another keyset FlexSet DKT T207M or T208M from your FlexSet Essentially this feature is an intercom allowing persons to converse between stations or can be employed as a simple pager Press to access the Voice Page feature Page 1 10 50 26 May 2007 Company xyz username station number t Campon Park WhspPg AcctCcd Page 3 VOICE PAGE Enter Destination Voice Paging a single keyset station When Busy e Press upon reaching a busy keyset station to send a message to the other party that they are being paged When Unanswered e Press upon hearing the ringback tone at unanswered keyset station The call will automatically connect From Idle 1 Press VPage 2 Dial a keyset station number 3 Listen for the Voice Page tone and begin speaking NOTE When you hear reorder tone and DNT DIS VP message appears the station is protected from receiving voice page calls See Voice Page Receive on page 224 for configuration instructions Station Telephony Features 147 FlexSet IP 280S User Guide Paging Voice Paging Answering a Voice Page 1 Listen for the voice page warbling tone 2
52. make full use of the hands free operation NOTES When utilizing Headset Only feature e The SPKR key should be programmed as an ON OFF connect release key See your system administrator e The phone can be set for Zip Tone mode This mode is used to sound the ring tones directly through the headset rather than through the speaker For Zip Tone setup see page 234 e Refer to page 27 for instructions on operating a FlexSet programmed as Headset Only To activate Headset Only e Press A bullet appears to the left of HeadSi To disable Headset Only e Press e HeadSt Station Telephony Features 126 FlexSet IP 280S User Guide Headset Only Help Requesting The Help Requesting feature allows you to alert a pre selected station while you are in conversation with a request for help The Help feature is operated while your current call is in progress without disrupting the call Once you have agreed upon a partner for the help procedure a predetermined action can take place between you and your partner when Help is activated A DSS key must be programmed to activate Help Requesting Programming a Help Requesting key 1 Press Progky 2 Choose and press the DSS key 3 Dial feature access code default dial number 1443 4 Dial the destination station The destination must be another keyset equipped with a display Press the selected DSS key again 6 You may program many keys each with a different destination To p
53. of that Boss Group only Station Telephony Features 139 FlexSet IP 280S User Guide Messages Options Leaving a message indication at a busy or non answering station 1 Press or press XFER and dial 7 when hearing the busy tone or the station does not answer 2 Listen for the confirmation tone When your phone rings message waiting delivery station or room MSG your MESSAGE ANSWER gt DND Mute FwdAl 1 Number Your phone rings ANSWER station or room gt Page_Q Xfer Hold Mute callwt During message delivery Answering a Message Waiting return call 1 Answer the call and check the station number displayed 2 Deliver the relevant message 3 Message Waiting Indication for the relevant station will be cancelled automatically on answering if defined as a Hot Line OR Press to cancel the Message Waiting indication 4 Press SPKR or hang up to release NOTE The method of canceling Message Waiting Indication is defined system wide Message Waiting Return calls can be defined system wide as Hot Lines Station Telephony Features 140 FlexSet IP 280S User Guide Messages Options Mute Microphone During a conversation you may need to temporarily turn off the microphone on your telephone handset and speakerphone This will prevent the other party from hearing a portion of your conversation The key is an on off switch and can be pressed as many times as necessary
54. on your FlexSet Attendant features are available only when the station is defined as having Attendant station privileges Not every Attendant feature listed may have been installed in your system or at your station extension Attendant features are dependent on the assigned Class of Service COS levels Check with your system administrator for a list of the specific features installed Most attendant features are activated upon other stations The available features are displayed below These features are accessed from idle 10 50 26 May 2007 Company xyz username station number t awake aTrace aRmSts aFwd Charge Attendant Features 193 FlexSet IP 280S User Guide Available Functions Available Functions Function Mnemonic Function Explanation Option Destination Any station trunk ACD UCD Hunt Group Boss Group and Public Library port defined in the system Station Port dial number defined in the Coral system for a telephone line StiRm Station Room Up Station Group A number of stations linked together members for a common function such as Station Room Station ACD UCD group or Boss Group A station can be defined as a member of many Group ACD UCD groups and or Boss Groups runk Trunk Dial Dial Number assigned to a trunk Trunk Group Number A number of trunks linked together members for a common outgoing function astU Fast Up Scroll Used to fast scroll forward to the nex
55. page 147 WhspPg Whisper Page is used to quietly page one party of a two party call The other party does not hear the whisper page See Whisper Paging on page 191 Operating the FlexSet 46 FlexSet IP 280S User Guide During Idle Silent Monitor enables an authorized COS and AUTHORIZATION user to monitor any port station or trunk except conference without warning to the monitored party See Silent Monitoring on page 172 Account Code is used to mark an external call incoming or outgoing with an account code which can be used for later reference billing Used to enter an account code for the current external call See Account Code on page 54 Caller ID Control overrides the system defined caller ID defaults when making external calls as well as internal calls depending on system wide settings Thus if your ID is sent by default when calling external numbers selecting this will block the number and vice versa See Caller ID Control on page 78 Wake Up is used to set review or cancel wakeup calls which will ring your FlexSet at a designated time More than one wakeup call can be programmed See Wakeup on page 189 Attendant WakeUp is relevant for Attendant Console only Press to access the attendant wakeup options See WakeUp on page 204 ro D gt E a N bd E ICH Conference Inspect allows you to release a conference participant from an ongoing conference You may also view the participant list See Confere
56. parties can hear your voice You may press SPKR or hang up in order to allow the continuation of the call or press on one of the following soft keys BTO called number or name 3rd party gt xfer Mute FrcR s Dest Source Transfer is used to converse in private with the caller party from the original 2 way call The called party is released See Transfer Xfer on page 181 Mute can be activated during a Break In to mute your side allowing you to listen to the conversation but not rcRIs Des Call Numbe Ra o 7 Z S T d N E oO 2 speak When this feature is activated by on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see page 141 Forced Release enables an authorized user to end the conversation and release two ports actively connected to each other Destination is used to converse in private with the 3am party The called party is put on hold Press again for 3 way conversation Source is used to converse in private with the called party The 3 party is put on hold Press again for 3 way conversation Calls Waiting can be used to view the number of calls waiting for you during a conversation Number is used to briefly display the two port dial numbers instead of the names Speaker Headset toggles between speaker and the handset operation See Us
57. save the new time zone offset Setup FlexSet IP 280S User Guide User Definitions Menu 3 Begin entering the required Time Offset at the flashing box using the dial pad as follows e Ensure the Time Offset is entered in HH MM format HH Hours 0 12 MM number of minutes e Entering an hour greater than 12 is ignored e The minutes are rounded up to the nearest 15 minute interval 00 15 30 or 45 e Press to toggle between and GMT e Press to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to dashes and Auto Detect is displayed next to the dashes 4 Press to save your changes the time display is adjusted after the FlexSet IP 280S is initialized Setup 233 FlexSet IP 280S User Guide User Definitions Menu System Definitions Menu The SysDef function is primarily used for setting various operating parameters for your FlexSet IP by your system administrator or qualified technician These options are set with their factory default values but may be edited as required CAUTION A password is required as a reminder that these parameters are sensitive and affect the operation of your FlexSet IP 280S This section provides a brief overview of the options available from the SysDef menu Changing your FlexSet IP s setup configuration could cause your phone to malfunction For a detailed explanation of the SysDef menu system administrators can refer to the Installat
58. table lists details of each soft key and location of the feature in this manual Soft Key Information Soft Key Source Default What it Means Reference Feature Code Setup gt PrvLib gt Pause 1 9 Private Library 193 Delay 1 9 Seconds page 175 Call 122 Xfer when COS is defined for 3 Way Conference Call page 187 Feat Call 1990 Account Code page 54 AcdUcd 1746 Used by the Attendant to define Max Calls Waiting for Busy page 56 ACD Group Feat MENU ACD amp UCD Hunt Groups page 56 PrmLog RisRsm RIsUCD WrapTm WrapCd Redial gt AutRdl 178 Auto Redial Add number to the list page 164 GpCall 1449 Group call Temporary Add on Group Call page 118 GpCall AddOn 1449 Add Participant to Group Call page 118 aFwd Feat MENU Attendant Call Forward page 196 System 1997 Alarm Display page 211 Index Soft Keys and Feature Codes 253 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code BG Fwd 168 Boss Group Call Forward All page 68 aFwd 168 Attendant Call Forward All page 196 FlexiC 17710 FlexiCall remote destination for ALL calls page 108 Fwd 17702 Call forward all for External calls page 70 BG Fwd 17707 Boss Group Call forward all for External calls page 68 aFwd 17707 Attendant Call Forward All for External calls page 196 Charge gt Reset 1978 Attendant Ch
59. the call to return to you after the third party hangs up This feature can only be used during conversation Account Code is used to enter an account code for the current external call The code is marked on the SMDR printout See Account Code on page 54 Privacy puts your FlexSet into Privacy mode This prevents other members of your Boss Group or ELA Group from accidentally joining your conversations ExHold Exclusive Hold puts your FlexSet into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group or ELA Group Operating the FlexSet 42 FlexSet IP 280S User Guide Making External Calls Receiving and Answering Calls There are several ways to answer calls Answer the call directly by using the conventional methods such as pressing the flashing SPKR key lifting the handset or pressing any flashing key DSS LOOP Line etc Other options include using one of the state related Coral system telephony features before you answer or diverting the unanswered call The state related features automatically appear as shown in the display below The caller ID is displayed on the top line NOTE If caller ID has been blocked see Caller ID Control on page 78 the RESTRICTED message for incoming internal calls or UNAVA message for incoming external calls appears on the top line instead
60. to release ELA Defining the ELA Line Keys Ring State Only one type of ring state may be defined on your station If your station is member of more than one ELA group you can define different ring states for each ELA group Although you are prompted to set the ring state each time when programming individual ELA line key see above you can use this feature to override any previous ring state definition and set one ring state for all the ELA line keys Note that the last ring state defined whether using this ELA feature or when programming an ELA line key will apply to all the ELA line keys CO ER een E NOTE Regardless of the ring state defined for your station the line key flashes for all incoming ELA Group calls and remains lit for the duration of the call Station Telephony Features 101 FlexSet IP 280S User Guide ELA Group Line Keys Programming Press from idle and then dial the ELA Group number to define the ring state of ELA line keys Page 1 10 50 26 May 2007 Company xyz username station number t Roomst ELA Page 2 EXT LINE APPEAR KERK Es Enter Destination Page 3 EXT XXXX gt Yes No Delay Yes Yes is used to define ELA line keys to immediately ring at your station upon receiving an ELA Group call No is used to define ELA line keys to not ring at your station upon receiving an ELA Group call Delay is used to define ELA line keys to ring at your station upon receiving
61. when needed These parameters appear over pages on your FlexSet display Press the relevant soft key when needed The list of dial parameters is given below NOTES Possible outside line access codes are trunk number trunk group number dial service routing access or another public private library number The number of digits that can be programmed including Codes and Pause time delay is limited by the system defined system wide Should you try entering a longer digit string than allowed the system will give the error message LENGTH EXCEEDED and programming will stop Extrn External telephone number Choose this to program or change an external number in the required Library number Dial the required external number Press SPKR to save your entry or or to save this number and select a new library number Next is used to view the next Library number Previous is used to view the previous Library number Cancel is used to delete the Library contents After entering the outside access code when entering digits into the Library number you may also enter any one of these special dial codes in between the digits to enhance dialing Time Delay seconds where x 1 to 9 Introduces a delay of x seconds before the following digits are dialed Final Digit stop dial Indicates to the system to stop dialing the outside number display shows Station Telephony Features 177 FlexSet IP 280S User Guide Speed Dialing Private Library
62. 07 Company xyz username station number wakeup CnfIns Gpcall Page 2 Attendant WakeUp gt Reques Report Attendant Features WakeUp 204 FlexSet IP 280S User Guide WakeUp Request is used to program a station to ring at a specified time Entering a new Wakeup Request 1 Press Reques 2 Choose and dial the station room number or scroll through the list using CO 3 Choose to enter a new time for the station room The ENTER TIME message appears on the top line 4 Dial in the wakeup time NOTE Four digits are required for a 12 hr clock i e 0805 for 8 05 5 Choose or PM 6 Press SPKR or to exit Canceling Wakeup Request 1 Press Reques 2 Choose and dial a station room number or scroll through the list using GG 3 Choose to delete the time 4 Press SPKR or to exit WakeUp Report is used to print the wakeup requests that were not answered The report may be sorted by the requested wakeup time or by the station number as defined system wide 1 Press Report The WAKEUP REPORT message appears on the top line of the display 3 Listen for the confirmation tone The printer automatically prints the report Attendant Features 205 FlexSet IP 280S User Guide WakeUp Call Charge The Call Charge feature is used to determine call charges accumulated per station Press to access the Call Charge options Page 1 10 50 26 May 2007 C
63. 10 50 26 May 2007 Company xyz lt 02 New Calls gt gt Msg CALLog Fwd DND Flexic Page 2 Call Log gt Out eIn Outgoing Call Log is used to view the last 40 outgoing calls made from your station In Incoming Call Log is used to view the last 40 calls made to your station Station Telephony Features 74 FlexSet IP 280S User Guide Call Log A bullet appears next to e Out or e n to indicate when outgoing or incoming calls are logged for your station If no calls are logged pressing or n displays the lt No Calls Made gt or lt No Calls Received gt message respectively Page 3 In 10 00 29 May 2006 WW 01 Steve Williams 7652345 xx Delete Dial Number Esc Use to scroll through the call records The calls are listed in order of receipt dialing and are numbered accordingly at the left of the call display with the most recent listed first In the example above 01 Steve Williams 7652345 indicates that Steve Williams was the most recent person to call be called NOTE A maximum of 40 incoming and 40 outgoing calls are stored Once this number is reached any new calls added to the call log will result in the oldest 41 st record being deleted on a first in first out basis If an incoming call was originally answered or has subsequently been dialed from the call log record the W symbol appears to the left of the call display as shown in the above example When new incoming c
64. 120D series keysets There are 22 user programmable keys on the FlexSet IP 280S A red LED lights when a key is activated See Programming Feature Keys on page 153 System defined Four system wide programmed keys market dependent for basic features SPKR LOOP used as Keys LINE key Xfer and Hold see page 17 Fixed keys Cesc and Gient gt see Using the Fixed and Navigator Keys on page 14 Navigator Keys s y D O and Up down right left arrows used to move from one option to another on the display Used for selecting without choosing or activating the option See Using the Fixed and Navigator Keys on page 14 Soft keys Located below the display panel keys used to directly activate the feature option See Using the Telephony Features on page 16 Volume Buttons Adjust the volume see Volume Adjustment on page 24 of the following components e Ringer from idle or while the phone is ringing see Ring Adjustment on page 25 e Speaker Handset Headset during a conversation see Using the Speakerphone or Headset on page 19 FlexSet Overview 8 FlexSet IP 280S User Guide Component Descriptions Handset Hook and Telephone Number Handset Off Hook Removable Handset On Hook Place Telephone Number here plastic cover FlexSet Overview 9 FlexSet IP 280S User Guide Handset Hook and Telephone Number Desk Elevation at 28 NOTE For full instructions regarding de
65. 175 Message when calling a station or from idle page 138 5 hf 5 Feat MENU Message options Msg_ MsgCan Msg Wt page 138 Feat gt Msg 1440 Message Cancel page 138 Feat gt Msg Call 156 Attendant Message Waiting when calling a station or from idle page 140 Call 1320 Mute Microphone page 141 Dir 5 Directory 1994 Toggle between number and name of page 95 your contact CALLog N A Used to display the party name instead of the number page 74 Dir 1 Directory 1994 Personal Add a new entry page 95 Remind 172 Reminder Add New Time page 168 WakeUp 173 Wakeup Add New Time page 189 2 Advances forward through a scroll list one step at a time Same as CH Index Soft Keys and Feature Codes 263 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Pickup 192 Night Answer Bell UNA Pickup page 77 Fwd 17703 Call forward no answer for External calls page 70 BG Fwd 17708 Boss Group Call forward no answer for External calls page 68 aFwd 17708 Attendant Call forward no answer for External calls page 196 Fwd 142 Call Forward No Answer page 70 BG Fwd 169 Boss Group Call Forward No Answer page 68 a Fwd 169 Attendant Call Forward No Answer page 196 Dir 5 128 Directory 1994 Toggle between name and number of page 95 your contact CALLog N A Used to display the party num
66. 9 Volume Adjustment E 24 dials bro OK tg p12 Geapaceeear reer a a AAEE ee E E E E ane 25 ET las WE 27 Making Internal e UE 28 Making e UE 36 Receiving and Answering Calls AANEREN 43 D ring VCS EE 45 PRO TUTTI EE 50 Table of Contents TOC 2 FlexSet IP 280S User Guide Station Telephony Features cccccceeeesceeeeeeeeeeeeeeeeeceeeseeeeeeeeeeeneeeeeeeaaaesseeeeeeeeneneenees 53 OVGIVICW ege Bee eene EE dees 53 ege Le 54 AGD and UCD Hunt Ee csocissssccccstiisiicededddarcoveebeesanstssnaaaseibbiiieccadaaeneeteraiensnes 56 EU el Be 60 AUIO SCURGIOCALG sic ic ccussdechireassesuessccceuliaaieccbaddduecdsubtaguncestees seaghiiiiicassed ddesttasanes cts 61 Auto Set Relocate Hermmanent AANEREN 62 Auto Set Relocate Temporary ENNEN 63 BoSS ege E 64 BOSS Groups WS ING DEE 65 BOSS Groups e 66 Boss Groups Exclusive Hold ssiucex tevestuerus recieve Os Gos eiecccerinaaec eae 67 Boss Groups Call Forwarding issvccicaianssreics uv evavewednvencescesiannosen ied eesouscnauintes 68 Call Forwarding Follow Me wn tircccccssscacscoca ouuuvssnuunealns tiiesdasionn ceria uM dadevaiiaits 70 Cal ee WEE 74 Gall EE 77 Table of Contents TOC 3 FlexSet IP 280S User Guide Caller ID Control NEE 78 Calls Ee Me DEE 79 Camp On Call BaCk ET 81 Cancellation COde EE 83 ae We EE 84 Conference Multi Party Calls ENEE 86 Conference Calls Meet Me ENEE 87 Conference Calls Conference Multi Party Locke 88 Conference Calls Conference Vi
67. An entry to the Personal Directory is distinguished from a Shared Directory entry by a preceding asterisk Calls arriving to your station are matched against entries to your Personal Directory Incoming calls from contacts listed in the directory are shown on the display as they appear in the Directory Station Telephony Features 91 FlexSet IP 280S User Guide Directory To search through the Directory NOTE Both Shared and Personal directories are accessed by the first constituent of an entry If an entry consists of a given name and a family name the search will look for the attribute listed first Dial feature code or 1994 For Personal Directory contacts press or dial the feature code 9 Enter all or part of the name of your contact party using the alphanumeric keys see Keypad Alphabetic Mode and Editing Keys on page 94 You may also use the volume E keys and to scroll through the Directory While the name or number of the retrieved contact party is displayed you can do one of the following e Place a call by pressing or asterisk see steps below e Modify a Personal Directory contact information by pressing or dialing 2 See To modify an entry to the Personal Directory on page 92 e Permanently remove a Personal Directory entry by pressing or dialing 0 See To remove an entry from the Personal Directory on page 93 To place a call from the Directory To place a call from within the Directory press or
68. Attendant only page 217 DropND Hotimm HotDIy Setup gt PrvLib gt Codes 3 Private Library 193 Dialing DTMF Tones page 175 Feat MENU Malicious Call Trace options page 137 TrkGp Tk Set Enter Trunk Group in Attendant features page 217 TrmOnl St Set 152 Station Terminating Only page 208 Tk Set Enter Trunk Dial Number in Attendant features page 217 Dir N A Directory 1994 Personal Toggle between lowercase page 95 and uppercase characters END gt UsrDef FlexSet IP Software Version page 229 Setup 133 Voice Page Auto Answer on off page 222 Feat Call 191 Voice Page activation page 147 3 hf 6 Setup 134 Voice Page Receiving on off page 222 Setup gt PrvLib gt Codes 6 Private Library 193 Wait for Dial Tone page 175 Index Soft Keys and Feature Codes 270 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Feat 173 Wake Up Request page 189 Feat Call 1744 Whisper Page Announcing page 191 AcdUcd 1977 ACD Wrap Up Code page 56 AcdUcd 1976 ACD UCD Wrap Up Time page 56 Call 122 Transfer Hookflash page 181 System 1993 Day Night Transfer Auto Manual page 211 Index Soft Keys and Feature Codes 271 FlexSet IP 280S User Guide DN e vocdron Telecom International Headquarters Tadiran Telecom Business Systems Ltd 18 Hasivim St P O Box 450 Petach Tikva 49105 Israel Tel
69. CH vodiron Telecom FlexSet IP 280S User Guide FlexSet Version 3 Coral Version15 5 CoraiPx gt FlexiCom Creating a new world of IPportunities The information contained in this document is proprietary and is subject to all relevant copyright patent and other laws protecting intellectual property as well as any specific agreement protecting TADIRAN TELECOM LTD s herein referred to as the Manufacturer rights in the aforesaid information Neither this document nor the information contained herein may be published reproduced or disclosed to third parties in whole or in part without the express prior written permission of the Manufacturer In addition any use of this document or the information contained herein for any purposes other than those for which it was disclosed is strictly forbidden The Manufacturer reserves the right without prior notice or liability to make changes in equipment design or specifications Information supplied by the Manufacturer is believed to be accurate and reliable However no responsibility is assumed by the Manufacturer for the use thereof nor for the rights of third parties which may be affected in any way by the use thereof Any representation s in this document concerning performance of the Manufacturer s product s are for informational purposes only and are not warranties of future performance either express or implied The Manufacturer s standard limited warranty stated
70. Call Forward 196 FlexSet IP 280S User Guide or Forward Busy The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group is busy or Forward No Answer The attendant may program stations and boss groups so that incoming calls ring at another destination when the originally called station or group does not answer within a system defined number of rings or Forward Timed The attendant may program stations boss groups and ACD UCD Groups so that incoming calls ring at another destination during specified system defined time periods See table on page 71 Operating Attendant Call Forward 1 Press aFwa 2 Choose the required forwarding option All AI E Busy Busy E NoAns NoAn E Time Time E 3 Choose and dial the originating station group number or scroll between stations groups using CE 4 To set Call Forward choose and dial the call forward destination number OR To cancel Call Forward choose Cancel 5 Press SPKR or to exit and save Attendant Features 197 FlexSet IP 280S User Guide Call Forward Canned Messages The Canned Messages feature is used to set a canned message for other stations The attendant may set individual stations with any one of 16 canned messages so that internal callers to the station see the message displayed on the second line of their display panel until the call is answered Canned Mes
71. E A new number programmed into an existing library number will erase the old number but will save the old library name 4 Alternatively choose to delete the Library contents CAUTION When a library number is deleted its name is also deleted Names can only be entered by an authorized technician or system administrator 5 Press SPKR or to terminate Attendant Features 214 FlexSet IP 280S User Guide System Features The following table defines the special codes that may be used as part of the outside number Codes Description X Delay dialing by X seconds x 1 to 9 0 Stop dial end of outside or network number 1 Outpulsing wait period during which user is able to dial any number of digits 2 All digits following will be Dial Pulse 3 All digits following will be DTMF 4 Inhibits display for Call Accounting System and key set display 5 Enables display for Call Accounting System and key set display 6 Wait for second dial tone 8 Display for Call Accounting System and key set display 9 Calibrated Opening on trunk FlashTk SS Dial out Kei Dial out NOTE The number of digits that can be programmed including dial codes is limited by the Coral defined system wide If you try entering a longer digit string than allowed the system will give the error message LENGTH EXCEEDED and programming will stop Attendant Features 215 FlexSet IP 280S User
72. Feat MENU Station Features Setup Attendant only page 208 DND HotDiy Hotimm OrgOn St St Set Enter Station in Attendant features page 208 Index Soft Keys and Feature Codes 268 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code St Gp BG Fwd 168 Enter Boss Group dial number in page 68 167 e 168 169 e 167 e 1984 e 17709 aFwd St Set Station Group in Attendant features page 193 StiRm aWake gt Reques 1980 Station Room in Attendant features page 193 aTrace aRmSts 1742 Charge 1743 Call 130 Stop Dial page 36 Enter Station Room Group in Attendant features page 193 Feat MENU System Features Setup Attendant only page 211 Time System 188 Time Date Set page 211 Time aFwd 1984 Attendant Call Forward Timed page 196 Time Fwd 1985 Call Forward Timed page 70 Time BG Fwd 1984 Boss Group Call Forward Timed page 68 Time AND gt UsrDef Time Zone setting page 229 Index Soft Keys and Feature Codes 269 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Fwd 17704 Call forward time for External calls page 70 BG Fwd 17709 Boss Group Call forward time for External calls page 68 aFwd 17709 Attendant Call forward time for External calls page 196 Feat MENU Trunk Features Setup
73. Groups on page 56 Park Park your call at your station so that you can pick it up at another system station See Park on page 150 Number is used to briefly display the caller s dial number instead of the name Operating the FlexSet 33 FlexSet IP 280S User Guide Making Internal Calls v wn T aie D rivac ExHold DND Speaker Headset toggles between speaker and the handset operation See Using the Speakerphone or Headset on page 19 Privacy puts your FlexSet into Privacy mode This prevents other members of your Boss Group or ELA Group from accidentally joining your conversations Exclusive Hold puts your FlexSet into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group or ELA Group Do Not Disturb Whisper Page is used to enable or block your FlexSet from receiving a message whispered by another station When this feature is activated a bullet appears next to DND WwP If you press while on a call the feature will be active for the duration of the current call only NOTE Whisper page receiving is not available on the current version of the phone Operating the FlexSet 34 FlexSet IP 280S User Guide Making Internal Calls During a Break In After dialing a busy destination number and choosing see Upon Hearing Busy Tone on page 31 both conversing
74. Guide System Features Time is used to change the system time and date to reflect the time and date where the Coral system is installed NOTE To set an offset time see To delete a digit select the digit using the buttons and press to delete on page 231 Setting the time 1 Press Time 2 Dial the time 4 digits 12 hour clock use leading zeros e g 0805 for 5 minutes after 8 3 Choose or PM 4 Choose Set 5 Listen for the confirmation tone Setting the date 1 2 St Press Time Choose Date Dial the date 6 digit format mm dd yy or dd mm yy depending on your system setup Use leading zeros For Example May 26 2006 should be entered as 052606 in North America 260506 in Europe Choose Set Listen for the confirmation tone Attendant Features 216 FlexSet IP 280S User Guide System Features Trunk Setup Features Trunk Controls allow the attendant to define the operation of system trunks for special use such as for incoming or outgoing calls only or for designation of a trunk as reserved for a particular group or specific station Press to access the Trunk Setup Features Page 1 10 50 26 May 2007 Company xyz username station number t Charge st set TkSet System Page 2 Trunk Features Setup AutGrd Block BsyOut DIL D DIL N Auto Guard is used to view which of the trunks have been automatically blocked from use for outgoing calls by the Auto Guard feature
75. IRSS phone 5 Listen for the reorder tone You are now disconnected You can now access your station from your newly assigned IRSS phone To cancel IRSS feature from your IRSS phone 1 Repeat Steps 1 3 above 2 Dial the cancellation code x The IRSS feature is deactivated at your Coral station Station Telephony Features 136 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom Malicious Call Trace This feature records the next x a system defined variable calls to your FlexSet A list of the calls can also be sent to a printer or terminal Press to access the Malicious Call Trace options Page 1 10 50 26 May 2007 Company xyz username station number La Lock Exec cOS Sw Setup Page 2 Malicious Call Trace gt On off Print Malicious Call Trace On Off toggles the Malicious Call Trace on or off If this feature is activated a bullet appears next to On Off and next to on the Idle screen NOTE _ If there are insufficient system resources for the feature to be available at your station the message NO TRACE RECORD will be displayed Print Malicious Call Trace Print sends a list of the calls to a terminal or printer The message CALL TRACE PRINT appears The listing is not deleted when printed it may be printed later with subsequent updates The details recorded are originating number for external calls ANI if available or trunk number if not available your station nu
76. NOTE Should you try to mark a call that has already been marked the error message ALREADY SET will appear When your telephone rings third party hangs up 1 The call will return to you with the SERIES message displayed 2 Answer the call as normal when your station rings 3 Ask calling party if transfer to another party is required or Set up the call as a series call or Hang up Station Telephony Features 171 FlexSet IP 280S User Guide Series Call Silent Monitoring This feature enables an authorized COS and AUTHORIZATION user to monitor and or record may require additional hardware any system port station trunk etc in any state except data and conference without audio or visual warning to the monitored party While monitoring a port your telephone returns a busy signal for all incoming calls The volume can be adjusted using the e buttons whilst monitoring and you can whisper by pressing WhspPg Press to access the Silent Monitoring options Page 1 10 50 26May 2007 Company xyz username station number t gt SitMon AcctCd Idctrl wakeup awake Page 2 Silent Monitoring JL es Moni es Moni S Mont 1 Way Split Silent Monitoring is used to monitor either side of a 2 way conversation separately Only one of the conversing parties can be heard at any one time This feature can be activated from idle only as follows 1 Press IS Mol Station Telephony Features 172 FlexSet IP 280S
77. Number group conf Station Telephony Features 115 FlexSet IP 280S User Guide Group Calls Use the following guide to navigate through this section Group Calls Preset Conference Activation A page 117 Group Calls Temporary Conference Activation essees page 118 Group Calls Joining LESSER EEN usa ovatedadaasaceteden deer page 119 Group Calls Adding Participants when not part of the Call page 120 Group Calls Submitting Request to Speck page 122 Group Calls Controlling Permission to Speak cccsccccssseeerees page 123 Group Calls Forced Release of a Participant page 124 Group Calls Forced Release of an Entire Group Call page 125 Press to access the Group Call options PrtRel Page 1 10 50 26 May 2007 Company xyz username station number t Idctrl wakeup cCnfiIns GPCall Acducd Page 2 Group Call Conference gt PrtRel GrpRel Addon Participant Release is used to allow an authorized user to release a participant from an ongoing conference The feature does not allow the user to view the list of participants See page 124 Group Release is used to allow an authorized user to release the entire group call See page 125 Temporary Add On The Temporary Conference feature allows an authorized user to establish an Add On Temporary Group Call by adding participants as the conference is being set up See page 178 Station Telephony Features Group Calls 116 Fle
78. PrvLib MENU MENU for Special Dial Codes in Private Library 193 page 175 Final FreeDI Pulse Tone Dspot DspOn WaitDT Dsp FishTk Dial Dial Conslt Call 122 Xfer when COS is defined as Consultation Call page 187 Feat 149 COS Switchover page 90 System gt Time 188 Time Date Set Date page 211 System 185 Day Night1 Service Mode Select page 211 System 184 Day Night2 Service Mode Select page 211 CALLog Delete call records page 74 GpCall AddOn 1449 Delete Participant from Group Call page 118 Call 1322 Exclude Destination Split Call page 183 Pickup 180 77 Call Pickup Directed Destination page 77 Dial Setup gt PrvLib gt Codes Private Library 193 Dial Out page 175 Dial Setup gt PrvLib gt Codes Private Library 193 Dial Out page 175 CALLog gt In N A Call log Call Back dial the selected entry from the calllog page 74 CALLog gt Out Index Soft Keys and Feature Codes 257 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Dir Directory 1994 Place a call to the displayed contact page 95 CALLog N A Used to dial the recognized number page 74 Dir HH Directory 1994 Personal Toggle between characters page 95 1994 and digits Tk Set 164 Trunk Direct In Line at DAY service page 217 Tk Set 163 Trunk Direct In Line at Night1 service page
79. SIGN message appears or Choose to deactivate DEASS IGN message appears 4 Choose or SPKR to terminate Operating features marked with U 1 Choose the feature soft key DILNI DIL N2 2 Choose and dial a trunk number or scroll through the list using CO 3 Choose and dial the destination number or Choose to cancel feature 4 Choose or SPKR to terminate Attendant Features 220 FlexSet IP 280S User Guide Trunk Setup Features CO Trunk Number Coral Incoming CO lines ring directly at the following Outgoing Power Fail as listed in your local Trunk destinations according to Service Mode CO Lines Destination telephone directory Number rogrammed DAY NIGHT 1 NIGHT 3 Reserved To roa ped technician or system administrator Attendant Features 221 FlexSet IP 280S User Guide Trunk Setup Features Setup Overview The general features of your FlexSet can quickly and easily be configured using the soft keys Many of these features will only need to be configured once however they can easily be reconfigured at any future stage should your requirements change The following pages detail the setup and configuration options Coral T lephony PRALUTOS eege deEENeEENdEEEEN ENEE EEENEENEEEEen page 223 User Definitions Menu oc c ccccccccccoseies coeieessccedenceuedensncesanddessencaeeaes page 229 System Definit
80. User Guide Soft Key Source Default What it Means Reference Feature Code 4 Moves backwards through the scroll list one step at a time Same as C7 COS Sw 10 0 COS Switchover 149 Select Primary COS page 90 Trace 1741 Malicious Call Trace Printout page 137 aTrace 1743 Attendant Malicious Call Trace Printout page 201 Redial gt AutRdl 8 Auto Redial 178 Priority Assign page 164 Setup 186 6 Boss Group Privacy on off page 222 AcdUcd 1442 ACD Primary Log In page 56 Setup 139 Programming Key page 222 GpCall 1446 Group call Release of a Participant page 124 Setup 193 Programming Private Library page 175 System 194 Programming Public Library page 211 Setup gt PrvLib gt Codes 2 Private Library 193 Dialing Pulses page 175 Feat MENU Redial Number options page 164 Feat 172 Reminder Request page 168 Dir 0 Directory 1994 Personal Remove the displayed entry page 95 aWake 1971 Attendant Wakeup Report Printout page 204 Index Soft Keys and Feature Codes 266 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Charge 1972 Station Call Charge Printout page 206 aWake 1980 Attendant Wakeup Request page 204 Charge 1978 Station Call Charge Reset with Printout page 206 Redial gt AutRdl Cat Auto Redial 178 Restart Ca
81. User Guide Programming Feature Keys Programming Boss Group Line Keys Each FlexSet in a Boss Group can be programmed with up to 6 line keys The use of programmed line keys assists in defining the various ways in which a Boss Group can answer incoming calls To learn about the different uses of Boss line keys see Boss Groups on page 64 To Program Line Keys Press ProgKy Press the LINE NN DSS key you wish to program Dial Boss LINE feature code default dial number 126 Dial the Boss Line number 00 first line 01 second line etc up to 05 Two digits must be entered Dial the Boss Group number Press the selected LINE NN DSS key again Press SPKR to release Pe ee e E S NOTE Do not perform the above steps if your FlexSet has a button preprogrammed with a number of the trunk reserved for your Boss Group This button will be used as a line key Station Telephony Features 156 FlexSet IP 280S User Guide Programming Feature Keys Programming ELA Group Line Keys Each FlexSet in an ELA Group can be programmed with up to 32 ELA line keys To learn about the different uses of ELA line keys see ELA Extension Line Appearance on page 100 To Program ELA Line Keys Press Setup ProgKy Press the LINE NN DSS key you want to program Dial the ELA LINE feature code default dial number 17718 Dial the ELA Group number main ELA station number Dial the Ring State digit as follows one digits must be en
82. User Guide Silent Monitoring 2 At the prompt dial the station number of the original destination 1 party then e To monitor the 1 conversing party choose or dial the cancellation code x e To monitor the 2 conversing party choose or dial the activation code v e To cancel Split Silent Monitor press SPKR or hang up NOTE Ifyou hear the reorder tone when attempting to monitor a call the port is SECURED against monitoring S Mon2 2 Way Silent Monitoring is used to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination NOTE This feature requires a CNSs I card an 8DRCF an 8DRCM card or a CNF card to be installed in the system When a CNF card is installed it must be defined as C3 WAY Operating from idle 1 Press S Mon2 2 At the prompt dial the station number Options available while monitoring e To cancel 2 way Silent Monitor press Abort SPKR or hang up e To whisper to the 1 party press WhspPg Operating upon hearing busy or ringback tone 1 Dial the station 2 Upon hearing busy or ringback tone press IS Mol OR Press and dial 9 Station Telephony Features 173 FlexSet IP 280S User Guide Silent Monitoring Options available while monitoring e To cancel 2 way Silent Monitor press Abort SPKR or hang up e To whisper to the 1 party press WhspPg NOTE Ifyou hear
83. ade Destination the second party with whom a connection was made The following table allows identifying the progress of split calls when your FlexSet is not equipped with a message display Keys Status Source Dest On Flashing Speaking privately with source first party Flashing On Speaking privately with destination second party On On 3 way conversation Activating Split Call on conversation 1 Press Xfer 2 Dial the destination number and wait for an answer 3 You can now alternate between the two parties and speak privately with one while the other is put on hold by pressing the relevant flashing key 4 Press the flashing to speak privately with the first party or Press the flashing to speak privately with the second party or You can press or the key with a steadily lit bullet and then converse 3 way Station Telephony Features 183 FlexSet IP 280S User Guide Transfer Xfer 5 Ifyou wish to converse privately again with any party Press either the or key and the other party will again be put on hold 6 Ifyou wish to release the destination second party and return to 2 way conversation with the source press Xfer 7 Ifyou wish to release all parties press FreRis Station Telephony Features 184 FlexSet IP 280S User Guide Transfer Xfer Transfer Broker Consultation 3 Way Conference Call Your telephone can be set up to use one or all if your Transfer COS is defined a
84. age appears override can be applied and your call can be put through to the station Operating the FlexSet 30 FlexSet IP 280S User Guide Making Internal Calls Upon Hearing Busy Tone After dialing an internal destination number the following features appear on your display when you hear a busy tone Hang up or press one of the soft keys BUSY called number or name J gt Msg CampOn V Page Mute Number Msg Leave Message Use this feature to leave a message at a busy station This feature lights the message waiting lamp at the busy station and leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 138 Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group See Leaving a message indication at an idle station on page 139 Camp On also known as Call Back Use this feature to have the system automatically call you back when the busy destination station is available See Calls Waiting Receiving on page 79 Break In enables an authorized user to break into an established two party call Both conversing parties will hear the Break In warning tone Your voice will be heard after the warning tone stops During Break In you can release the ports or alternate between parties See During a Break In on page 35 NOTE Only stations with appropriate COS may activate the Break In feature Send Ca
85. alls the Privacy key LED remains illuminated and a bullet is displayed next to Privac even if the key is pressed to temporarily override the Privacy feature However when your call is completed the telephone will return to the permanent status private or non private as previously defined for all calls Station Telephony Features 66 FlexSet IP 280S User Guide Boss Groups Privacy Boss Groups Exclusive Hold As a Boss Group member you can put your telephone into Exclusive Hold mode This ensures that a call you place on hold can be retrieved only at the station where Exclusive Hold was originally placed If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of your Boss Group by pressing the flashing LINE key The feature can be utilized for a specific call or for all calls Operating Exclusive Hold for all calls To operate this feature for all calls see page 227 Operating Exclusive Hold for current call You may override the station Exclusive Hold setting on a call by call basis Thus if your station is in Exclusive Hold mode you may remove the Exclusive Hold restriction and allow others to pick up your held call alternatively if your station is not in Exclusive Hold mode you may apply Exclusive Hold to a specific call This is done by pressing during a call before pressing HOLD Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telepho
86. alls are viewed in the Call Log and the Call Log is set to hide duplicate numbers No as described on page 229 the number of times that they called is displayed in parentheses after the name and number Once the Call Log has been viewed this number resets to zero and is hidden Station Telephony Features 75 FlexSet IP 280S User Guide Call Log The following options are available Choose to delete the selected entry from the call log Choose to dial the selected entry from the call log If the combined size of the logged name and number is larger than the display area 35 characters the display shows only the name An additional context sensitive soft key is presented allowing you to toggle between viewing the number or the name When a name is displayed choose to view the dial number When a number is displayed choose to view the name Station Telephony Features 76 FlexSet IP 280S User Guide Call Log Call Pickup This feature enables you to pick up any ringing station or central bell within your system or pre programmed Pickup Group Press to access the Pickup options Page 1 10 50 26May 2007 Company xyz username station number t Redial Page 0 Remind Page 2 Call Pickup gt Direct Group Night Direct Call Pickup default dial number 180 or 77 is used to answer any ringing station in your system At the prompt dial the number of the station that is ringing and answer the call
87. any xyz username station number gt Msg CALLog Fwd DND Flexic Call Forwarding E External BNA BusyNoAns JL Fwdall ATI E eBusy Busy E eNoAns 70 FlexSet IP 280S User Guide FwdAll or AI E Forward All Forwards your incoming calls to another destination The destination can call back or return calls to your terminal and you can still place outgoing calls from your terminal If or is activated a FwdA11 message appears on the top line to remind you that this feature has been activated at your station and the Distinctive Dial Tone sounds upon lifting your handset see Appendix B Tones on page 240 NOTE Call Forward All activation is also available during an incoming call when ringing See below Busy or Busy E Forward Busy Forwards your incoming calls to another destination when your terminal is busy or Forward No Answer Forwards your incoming calls to another destination when you do not answer within a system defined number of rings or Forward Busy No Answer Forwards your incoming calls to another destination when your terminal is busy or when you do not answer within a predetermined number of rings enables you to program and in one action while enables you to program and in one action Undefined Forwards your incoming calls to another destination when your station is unplugged or when your station has lost its Primary Call Agent because of network problems or Forward Timed
88. arge Reset for all stations page 207 Remind WakeUp 2 Used to set time to AM between midnight and noon page 216 System gt Time aWake Feat MENU Attendant Room Status options page 196 e Feat MENU Attendant Call Trace page 201 System 146 Alternate Attendant Destination page 211 Setup 138 Auto Answer on off page 222 Tk Set 1998 Trunk AUTO GUARD page 217 Redial Call 178 Auto Redial when calling a trunk amp from idle page 164 Charge options aWake Feat MENU Attendant Wake Up options page 204 254 FlexSet IP 280S User Guide a D x Wo O E A D Ka N H a TI D D C bd CH O Q D n Soft Key Source Default What it Means Reference Feature Code Dir 3 Directory 1994 Personal Backspace Erase the last page 95 entered character Feat MENU Boss Group Call Forwarding options page 68 St Set 153 Station Blocking page 208 Tk Set 157 Trunk CO Blocked Display page 217 Fwd 147 Call Forward Busy No Answer page 70 Fwd 17705 Call Forward Busy No Answer for External calls page 70 END gt UsrDef gt Delete BOTH incoming and outgoing calls page 229 CALLog gt Delete Call 124 Break In page 35 hf 3 Call 124 Do Not Disturb Override page 98 hf 3 Call 122 Xfer when COS Broker Call page 186 Tk Set 155 Trunk Busy Out page 217 Fwd 140 Call Forward Busy page 70 Busy BG Fwd 167 Boss Group Call Forward Busy page 68 Busy aFwd 167
89. ate Library Private Libraries are saved via the Coral system with your station number but not in your FlexSet s memory Private Library is accessible from the Setup menu Press to access the Private Library options Page 1 10 50 26May 2007 Company xyz username station number La Lock Exec COS Sw Trace Page 2_ Feature Setup 4 gt Secure DND WP MoveSt Page 3 PRIVAT LIBRARIES gt Prev Next D Library is used to select a new Private Library number Previous scrolls to the previous Private Library Next scrolls to the next Private Library To program or change a Private Library Speed Dial number 1 Press PrvLib 2 Choose and dial the Library number to be programmed or scroll through the list of private library numbers using and or the and keys Station Telephony Features Speed Dialing Private Library 176 FlexSet IP 280S User Guide 3 The Library number eg PRIVAT LIB 7000 appears on the top line of the display The Library contents appear on the second line of the display NOTE Use the table on page 175 to write down your Coral Private Speed Dial numbers default Private Library numbers are 7000 to 7009 these may differ in your system see your system administrator for your system s Private Library numbers 4 Dial the digits you would normally dial to place the call include outside line access code Insert required dial parameters in between the dialing digits
90. ation Telephony Features 98 FlexSet IP 280S User Guide Do Not Disturb DND Do Not Disturb Override This feature can be applied to stations that are idle but have been set to Do Not Disturb or Unattended After dialing a station and receiving a reorder tone if the DONT DIST or UNATTENDED message appears on the top line an authorized user can override the DND using this feature and your call can be put through to the station 1 Press DNDOvr or Brk In 2 Listen for the ringback tone and wait for an answer Station Telephony Features 99 FlexSet IP 280S User Guide Do Not Disturb DND ELA Extension Line Appearance Similar to the Boss Group feature see page 64 an ELA Group is a number of stations operating together in which the individual stations share a common line appearance Unlike a Boss Group the ELA Group number is the extension number of the first main ELA member station Therefore there are no ELA NPL type numbers reserved in the system Up to 32 ELA line keys may be programmed on each group member station When an ELA defined line key flashes it flashes at all the member stations Any member may answer the call by pressing the flashing line key The line key remains lit as long as the call is in progress In addition to flashing member stations may be alerted to incoming calls by an accompanying ring The ring setting whether the ring is immediate delayed or no ring can be determined at each member sta
91. ation station The temporary phone swap is automatically reversed at midnight Reactivating Auto Set Relocate at the already swapped destination station causes e Automatic cancellation of the first relocation e Exchange of the new third user s phone profile with the destination phone profile Activating from the Destination new location 1 Select Setup or AcdUcd MoveSt 2 Dial your source station number 3 Enter your source passcode 4 digits 4 Dial the activation code v 5 The station now initializes with the source profile Canceling from the Destination new location Select or MoveSt Dial your source station number Enter your source passcode 4 digits To cancel dial the cancellation code x The station now initializes with its original profile Bo URS Station Telephony Features 63 FlexSet IP 280S User Guide Auto Set Relocate Temporary Boss Groups A Boss Group is a number of stations operating together in which the individual stations may or may not simultaneously ring as defined by the system per Boss Group Members of a Boss group share a LINE key which functions very much like a common line among keysets The appropriate LINE key flashes at all stations when a call arrives and can then be answered by any group member Calls directed to a Boss Group ring at all members assigned to ring within the group then may be directed to any members that are assigned to ring after a delay
92. ber public speed call library DVMS pre recorded message UNA central bell or group call e Your station must be defined as multi appearance to be able to divert a new call while engaged in a previous one Station Telephony Features 97 FlexSet IP 280S User Guide Divert Call Do Not Disturb DND Use the Do Not Disturb feature to block all incoming calls to your station When blocked you can still receive Voice Page calls and you are still able to make outgoing calls Any call forwarding to your telephone is automatically cancelled when you activate the DND feature Only a station that has DND Override privilege will be able to call your telephone When the feature is activated the calling station will see the DONT DIST message or UNATTENDED for Attendant and hear the reorder tone This feature is accessible via from idle or when receiving an incoming call 10 50 26 May 2007 Company xyz username station number gt Msg CaLLog Fwd DND Flexic To activate press the toggle key once To cancel press the toggle key again NOTE Should you hear a reorder tone DND is denied at your station as defined by the Class of Service When the feature is activated a bullet or thick arrow appears next to and a DND message briefly appears on the top line to remind you that the feature is activated 10 50 26 May 2007 Company xyz username station number gt Msg CaLLog Fwd e DND Flexic St
93. ber instead of the name page 74 Call 128 Display port Number instead of port Name for a system wide period of time Call 127 Send Tones DTMF for OCC Other Common Carriers page 142 Trace 1740 Malicious Call Trace on off page 130 aTrace 1742 Attendant Malicious Call Trace on off page 201 St Set 151 Station Originating Only page 208 SltMon S Mon1 1448 Used to monitor the 1st conversing party page 172 CALLog N A Outgoing calls made page 74 264 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code GND gt UsrDef gt Outside line access code needed to access external trunks page 230 CALLog from CALL Log records Tk Set 190 Trunk Outgoing Only page 217 Page Q Feat Call MENU Page_Q Place Pickup Call options page 142 bag PageQ1 Page 7060 Page Queue 1 10 page 142 PagQ10 7069 Feat Call 183 Call Park page 150 7 79 Cnflns 1983 Conference View Release Conference Participant page 89 Setup 179 Passcode Change page 222 Setup gt PrvLib MENU Options for Delay Dialing X seconds in Private Library 193 page 175 1 sec 2 sec 3 sec 4 sec 9 sec Feat MENU Pickup options to answer a ringing call page 77 Remind WakeUp 7 Used to set time to PM between noon and midnight SystemSys gt Time aWake Setup 131 Preference page 222 Index Soft Keys and Feature Codes 265 FlexSet IP 280S
94. ber of the person you wish to consult with 3 When your conversation is concluded dial 2 to return to the original call The consulted party will be released 3 Way Conference Call To activate a 3 Way Conference call 1 Dial 2 2 Dial the number of the person you wish to add on to the call 3 When the party answers dial 2 for a 3 way call Combination of Broker Consultation 3 Way Conference Calls To activate any combination of Broker Consultation 3 Way Conference calls 1 Dial 2 2 Dial the third party number and wait for an answer 3 Dial 2 The third party is put on hold 4 When you have concluded your private conversation dial 2 to complete a 3 way Conference call Station Telephony Features 134 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom To activate Voice Mail IVR from your IRSS phone You can access your voice mailbox retrieve messages and setup voice mail options for your Coral station 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Dial the voice mail or IVR dial number contact your system manager for the dial number and access code 3 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 4 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands
95. cally changes to provide you with the appropriate options The FlexSet IP 280S or Terminal with soft keys is a fully functional keyset that meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral Many of the feature options which have been assigned during initial installation are provided on an extension station basis Feature allocation may also be redefined to suit changing working stations or adapted to your individual requirements by your system administrator Not every feature in this guide may have been installed in your system or at your extension Check with your system administrator for a list of the specific features installed This User Guide provides a full description of the capabilities and operation of the FlexSet IP 280S Version 3 and later terminals The main section of this guide is organized according to the two distinct feature types Station Features and Attendant Features The appendices located at the end of this guide give basic explanations of special terms and operations used throughout the guide and are useful to consult for a fuller explanation of telephony terms Introduction 1 FlexSet IP 280S User Guide Conventions The following typographical conventions are used throughout this guide Example Description CSC Icons are used to represent the actual fixed
96. ck the failed trunk Dial Service When ASSIGN appears in the display the trunk Dial Service line is blocked DEASSIGN means the trunk Dial Service line is in use by the system After unblocking a trunk Dial Service make an external call on the specific trunk Dial Service If the call goes through the trunk Dial Service is unblocked If the trunk Dial Service is still blocked call the technician and re activate LAR Block If LAR Block activation failed due to insufficient resources the system ran out of LAR Service Timers the message NO RESOURCE appears upon dialing activation code NOTE Ifthe trunk Dial Service was manually blocked it can only be unblocked manually Automatic unblock will not work in this case LI Direct In Line DIL is used to program incoming CO lines to ring directly at a specific destination depending on the required service mode Day Night 1 Night 2 without intervention Possible destinations are operator station hunt group boss group UNA central bell public speed call voice mail modem group call pre recorded DVMS message wait queue and network number LI DIL at Day service period LI DIL at Night 1 service period LI DIL at Night 2 service period Attendant Features 218 FlexSet IP 280S User Guide Trunk Setup Features Busy Out is used to block any trunk for both incoming and outgoing calls This feature may be used to block faulty trunks until the CO service is restored When ASSIGN a
97. code 6 Press or press the 4 key to save the entry an asterisk marks the saved entry as a Personal one OR Press or press asterisk to save the entry and call the saved contact WN NOTE Any attempt to make an entry in excess of the number of entries allowed by the system or to assign a dial number already existing on the Directory to a new contact will fail Station Telephony Features 93 FlexSet IP 280S User Guide Directory Keypad Alphabetic Mode Use the keypad to make new entries or navigate through the directory to a specific entry The cursor advances automatically when a different key is pressed If two consecutive letters are on the same key wait for the cursor to disappear before proceeding to the next key The following table indicates the key presses used to input the required letters This table may override the designations on your keypad For example to enter ANN press 2 ABC 6 MNO 6 MNO WAIT 6 MNO 6 MNO A N N KEYS CHARACTERS Press 1 Time 2 Times 3 Times 4 Times D ABC 3 DEF Hoen 5 JKL 6 MNO Z PARS 8 TUV wo RN 0 H ERO SE ke MEA Eer fe SIE IDIZISIE Im lt lt IODIE Rd Station Telephony Features 94 FlexSet IP 280S User Guide Directory Editing Keys The Directory service allows you to easily retrieve a telephone number by keying a name of your contact and to place
98. columns are intended for the programmable speed dial keys Lift up to remove cover FlexSet IP 280S Station Telephony Features 161 FlexSet IP 280S User Guide Programming Button Labeling Inserting the telephone number 1 Insert a pointed tool into the hole located on the plastic plate covering the blank telephone number as shown in the figure below 2 Lift upward to remove the plastic plate 3 Peel off the printed label intended for the telephone number 4 Insert the printed label 5 Put the plastic plate back in place over the phone number Remove plate with paperclip Station Telephony Features 162 FlexSet IP 280S User Guide Programming Button Labeling Recording a Call This feature allows you to start recording while in conversation with a second party 3 way or multi party conference It is operated while the current call is in progress without disrupting the call The Coral system must be equipped with a uCMC iCMC CMC WiCMC or CMC for Windows The feature is activated by pressing a toggle RECORD key a programmed HELP key with APDL as the destination The RECORD key is used as a trigger for a predefined destination APDL to start recording the call to the user s voicemail box Programming a Record key 1 Press ProgKy 2 Choose and press the DSS key 3 Dial HELP feature access code default dial number 1443 4 Dial the destination APDL 5 Press the sele
99. cted DSS key again To Start Recording the Call 1 During a call in order to record the conversation press the RECORD DSS key and continue the call 2 Recording starts when the RECORD key LED flashes To Stop Recording the Call 1 During a call that is already being recorded press the RECORD DSS key again to end the recording Station Telephony Features 163 FlexSet IP 280S User Guide Recording a Call Redial Redialing options are accessed by pressing from idle state Page 1 10 50 26 May 2007 Company xyz username station number t3 Page_Q Remind Pickup Page 2 Redial Numbers gt Last Saved AutRdl Last Last Number Redial is used to redial the last number most recent number dialed from this FlexSet You can also press asterisk key from the dial pad to redial the most recent number Saved Saved Number Redial is used to redial an outside number that you have stored in memory A number can be saved during a conversation when you hear a busy tone or when the dialed number is not answered by choosing Saved NOTE As opposed to Last Number Redial the saved number will remain in memory until another number is saved by repeating the above procedure Auto Redial is used to repeatedly redial an outside number that is busy More than one number can be stored in the Auto Redial list A number can be entered for auto redialing either when you hear the busy tone when making an external call see Upon
100. d as Your Station Possible destinations for X are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number Possible destinations for Y are the same as for X plus your own station number thus facilitating forwarding of internal calls to another destination whilst retaining external calls at your own station as shown in Case 5 above Station Telephony Features 73 FlexSet IP 280S User Guide Call Forwarding Follow Me Call Log The Call Log feature allows you to view and redial the last 40 outgoing and last 40 incoming calls outgoing and incoming calls to your station Calls are displayed with the name and number where available If the name is unavailable just the number will be shown If the number is unavailable the Call Log will display Unknown Number If the number is restricted the Call Log will display Restricted Number If incoming calls are not answered a message indicating the number of new calls is displayed on the FlexSet idle screen lt xx New Calls gt where xx indicates the number of new calls This count is reset to zero once the Call Log is viewed and is not shown again until there are new calls logged See Call Log Setup options on page 229 Press to access the Call Log options If no calls are logged for your station the lt No Calls Logged gt message is displayed Page 1
101. dialing and feature capabilities for a particular station Use this feature to change your Class of Service from Primary to Secondary or vice versa Press COS Sw to access this feature Page 1 10 50 La Lock 26 May 2007 Company xyz station number user name Exec COS Sw Setup Trace Page 2 COS CHANGE ENTER PASSCODE Page 3 YOUR PRIMARY COS IS 0 Primry Second Press COS Sw Pee gt Listen for the confirmation tone NOTE COS Switchover is denied when your phone is in Checkout mode Station Telephony Features COS Switchover 90 Dial your 4 digit Passcode To define your passcode see Setup Passcode on page 222 Press to switch to your secondary COS or to return to your primary COS FlexSet IP 280S User Guide Directory This feature provides a searchable directory listing Both Shared and Personal records are combined and organized alphabetically for easy retrieval A search result can be dialed at the touch of a key The Directory enables e Fast search by name e Number retrieval and autodial e Add edit entries to the Personal directory Shared Directory is composed of the following internal and external numbers e Public Speed Call Library e Hunt Group e Boss Group e All stations defined in the system Personal Directory is a self built database of external telephone numbers It is accessible only from the station at which it was entered
102. e FlexiCall Freedom See ndividual Remote System Services IRSS Freedom on page 130 Station Telephony Features 113 FlexSet IP 280S User Guide Freedom Group Calls Group Calls are conference calls allowing participation of up to 100 members at a time Two options are offered e Preset Group Calls comprised of predefined members e Add On Temporary Group Calls containing no predefined members where participants are added from the Group Call initiator station Each Group Call has its own unique dial number Group Call members can be internal stations or external numbers dialled through Public Library numbers When a Group Call is placed all stations defined as registered members for that particular group ring As a member joins the conference i e answers the incoming group call ring all actively participating members can be alerted by a defined warning tone Unanswered stations will continue ringing until the defined timeout period is completed without disturbing the conference Depending on the system settings a warning tone may be heard by a conference initiator upon activating the group call and by all the participants every time a participant joins or leaves an ongoing conference Group members may be blocked from joining the conference once the ringing has stopped The conference may if desired be locked to those users that are not listed on the system as the conference registered members When the Group Cal
103. e 1 10 50 26 May 2007 Company xyz username station number gt Msg CaLLog Fwd DND Page 2 FlexiCall Remote Dest gt All Extern Intern All All Incoming Calls is used to define your remote destination for all incoming calls External Calls is used to define your remote destination for all incoming external calls Internal Calls is used to define your remote destination for all incoming internal calls To Operate FlexiCall 1 From idle press FlexiC 2 Choose the required FlexiCall option All Extern or 3 To set FlexiCall dial your remote destination number internal number or Public Private Library number at which calls will ring simultaneously with your Coral station A remote destination can be an operator station network number UNA Central Bell or external number stationary or cellular via Public Private Speed Call Library To cancel FlexiCall choose Cancel e To change the FlexiCall destination choose and dial the remote destination number 4 Listen for the confirmation tone NOTE and calls may be routed to different destinations If All is defined it overrides the settings for Internal and External Station Telephony Features 110 FlexSet IP 280S User Guide FlexiCall Receiving Calls at a Remote Destination If your remote destination is located outside the enterprise PSTN or public cellular network you can answer all your FlexSet calls from your remote destination Once you an
104. e Group Call initiator adds members from his her station A Temporary Group Call may include internal stations and or external telephone numbers via a public speed call library A few preset group calls may be joined to an Add On Group Call via Public Libraries Calling a Temporary Group Press AddOn Listen for the dial tone Dial the Group Call access code Press AddPrt Dial the required station and or Public Library To add additional members repeat from Step 7 Up to 5 or 14 destinations can be added depending on the system configuration 6 To delete a participant press DelPrt Press again to delete additional participants This operates on a last in first out basis the participant added most recently will be deleted first followed by the next most recent and so on 7 Press to initiate the Group Call All the called stations will now start ringing As each member joins you will hear a warning tone if defined system wide 8 Start speaking when the CONF COMPLETED message appears momentarily on the display the message indicates that all non answered stations have stopped ringing AR WN Station Telephony Features 118 FlexSet IP 280S User Guide Group Calls Temporary Conference Activation Group Calls Joining The registered members join a conference being initiated by answering the incoming group call Provided the conference is not locked against non registered participants they can join the conf
105. e You hear this tone at your FlexSet if e You try to access a denied feature or misdial e You have stayed off hook for too long before dialing e The station you have called does not answer within the predetermined interval e The station you have called is in Do Not Disturb status Ringback Tone Tone is heard when the destination you have dialed is ringing Second Ringback Tone Tone that the calling party hears indicating that the called party is currently busy When the called party disconnects the waiting call will be the next one ringing to the destination Appendix B Tones 241 FlexSet IP 280S User Guide Tone Description Speaker Status Tone Indicates that the second conversing party s keyset is in speakerphone mode Enables you to keep your privacy when you call someone who answered the call or placed the call back to the speaker and there are other people in the phone environment Tick Tone A tone indicating that you may continue dialing VIP Ring Tone A warbling tone heard when receiving a call from a station designated as VIP Enables you to identify an incoming call as a high priority call Voice Paging Tone A warbling tone heard when using the paging facility Whisper Tone Tone heard during a conversation indicating that a Whisper Page is about to be received from a third party The second conversing party does not hear the tone NOTE Whisper page receiving is not availab
106. e a call in Page Queue 1 While on a call press Page Q to access the Page Queue options Page 1 EXT ANS 2nd party J gt Page Q xfer AutRd Hold Mute Page 2 Page_Q Place Pickup Call JL PageQl PageQ2 PageQ3 PageQ4 PageQ5 2 Press a free Page Qx ten options see Table on page 145 to send the call to Page Queue number x 3 Listen for the confirmation tone Station Telephony Features 142 FlexSet IP 280S User Guide Page Queue 4 Announce that there is a call on Page Q line x Using available communication means notify another user to pick up the call Usually announcing a call for pick up includes the name of the person being notified and the relevant Page O number NOTES You can use one of the following methods to announce a call e Make a public address over PA speakers see page 146 e Voice page a specific station see page 147 e Voice page a group of stations see page 149 To pick up a call placed in Page Queue from any station 1 Lift the handset of any telephone 2 Dial assigned Page Q access code 7060 7069 see Table on page 145 3 Begin speaking To pick up a call placed in Page Queue from Page Queue originating station 1 Press e Page Q to access the Page Queue options Page 1 10 50 26 May 2007 Company xyz username station number t gt Redial Page Q Remind Pickup Page 2 Page_Q Place Pickup Call JL PageQl PageQ2 PageQ3 Page PageQ5 2 Press the relevant
107. e calls A caller to this station will hear the reorder tone Rstrct Outgoing Call Restriction is used to prevent a station from making outgoing trunk calls Block Station Blocking is used to temporarily prevent a station from both making and receiving calls A caller to this station will hear the reorder tone Done Terminating Only is used to prohibit a station from originating any telephone calls internal or external When defined as Terminating Only the user can receive calls but is unable to make calls Attendant Features 209 FlexSet IP 280S User Guide Station Setup Features Operating features marked with e Above 1 Choose the required feature option Chki O BND OrgOni Rstrct Block or 2 Press and dial a station room number or scroll through the list using CO 3 Choose Set to activate ASSIGN message appears OR Choose to deactivate DEASS IGN message appears NOTE For Chki o activates Check Out and activates Check In 4 Press SPKR or to exit Operating features marked with U Above 1 Choose the required feature option or 2 Press and dial the originating station number or scroll through the list using GG 3 Choose and dial the destination number OR Choose to cancel feature 4 Press SPKR or to exit Attendant Features 210 FlexSet IP 280S User Guide Station Setup Features System Features The System Controls menu allows the attendant to pro
108. e current ring tone setting and record your own voice ring tones Setup 229 FlexSet IP 280S User Guide User Definitions Menu CALL Log You may delete call log entries and edit setup parameters for the Call Log feature See Call Log on page 74 To access the Call Log options 1 Press Gent and choose CALLog 2 There are four call log elements UserDef Call Log Delete Intrnl Duplic OutLin Delete enables you to delete outgoing or incoming call records or both Deletes all outgoing call records Deletes all incoming call records Deletes all call records wW fe Es NOTE Ensure that you wish to remove these calls from the Call Log before deleting as there is no confirmation message ton Internal enables you to include or exclude internal calls in the log eTo include internal calls in the log choose Yes eTo exclude internal calls from the log choose No A bullet appears next to Int rn1 if internal calls are included Duplicate setting includes or excludes duplicate numbers in the Call Log A duplicate number is one that has called your station or that has been called more than once When set to Yes duplicate numbers will be listed separately Setup 230 FlexSet IP 280S User Guide User Definitions Menu When set to No only the most recent call will be displayed for each logged name number In this case the number of times that they called is displayed in parenthes
109. e in use an announcement plays for callers waiting in queue If the queue is full calls are routed to a predetermined telephone number Calls incoming to an ACD UCD group are answered by free agents according to system wide defined rules The most commonly used rule by an ACD is for the longest waiting call to be answered by the agent who has been waiting for a call for the longest period of time UCD groups do not provide call distribution to the longest waiting staff The UCD system automatically delivers each incoming call to the next available agent s line Select to access the ACD and UCD options Page 1 10 50 26 May 2007 Company xyz username station number t Idctr wakeup CnfIns Gpcall AcdUcd Page 2 ACD amp UCD Hunt Groups JL Callwt LoadID LogI O PrmLog RISRsm Station Telephony Features 56 FlexSet IP 280S User Guide ACD and UCD Hunt Groups Calls Waiting provides you with the ability to view the number of calls waiting for any ACD group To view the number of waiting calls press Callwt and enter the ACD group number at the prompt Alternatively if the Calls Waiting ACD programmable key for your group is flashing view the number of waiting calls for your group even during a call by simply pressing the key The number of waiting calls is displayed on the top line To program a Calls Waiting ACD key see page 153 Load ID is used to load your ID into the system identifying you as an ACD agent A b
110. e information on the display panel 34 line continually changes to reflect options related to the current state of the FlexSet In this manner no matter which state the telephone is in i e Idle Ringing etc the relevant option is always next to and enabled by one of the soft keys Ring and Message Waiting Indicator he eee Site name o System Information Lines username station no SES A Msg gt CALLog Fwd DND __ FlexiC q Feature Options Soft Keys Display Panel FlexSet Overview 13 FlexSet IP 280S User Guide Using the Display Panel Using the Fixed and Navigator Keys The following table lists all theFlexSet fixed keys and describes the actions they invoke Fixed Key Action Activates a telephony feature after selecting it with the navigator keys same as using the soft key Returns to the previous menu or list For future use Provides access to all theFlexSet functions availabe during idle via the Features menu and provides access to the other Main Menu options see page 45 NOTE In order for the Main Menu options to appear on the display panel you must press and hold the OK button for at least three seconds 00 0 Moves the cursor left and right or goes to the next or previous menu or list when OD the cursor is at the end of a line Used to scroll soft key option lists when 4 1 or appear on the display line above the soft keys Press lt amp gt to scroll bac
111. e through this topic Programming Feature Keys Programming Boss Group Line Keys sesers Programming ELA Group Line Keys sseesseseseesssssseeessssssee Programming Button Labeling c cccceccsssecsccctececeeseansasceasensate Index Soft Keys and Feature Codes EEN Programming Keys Examples 0 c00cccceesssnsnsctcccsessenseccdenssusees Station Telephony Features Programming Feature Keys 154 page 155 page 156 page 157 page 160 page 252 page 158 CC OOO OOO OOO le X O00 SED Programmable Keys FlexSet IP 280S User Guide Programming Feature Keys To Program Feature Keys 1 Press Progky 2 Press the DSS Feature key you wish to program 3 Dial the numbers exactly as you would normally to enable the feature or to speed dial 4 Ifthe button is already programmed the contents appear on the system lines 5 Press the DSS Feature key again to save the contents to memory To View Programmed Key Contents 1 Press Progky 2 Press programmed key 3 View contents on system lines 4 Ifthe length of the number exceeds the display size press the button to scroll through additional digits 5 Press SPKR to release To Delete Programmed Key Contents 1 Press Progky 2 Press the programmed key 3 View contents on system lines 4 5 Press or the C7 button Press the programmed key again to delete Station Telephony Features 155 FlexSet IP 280S
112. e to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will go off Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press SPKR When the SPKR key LED is lit replace the handset on the cradle Disconnecting calls Either press the lit SPKR key when the handset is on the cradle or replace the handset onto the cradle when the SPKR key LED is off Call monitoring when programmed for combined audio When you are using the handset and wish to activate the speaker for group listening press SPKR When the LED is lit the combined audio is active To return to private conversation press SPKR again The LED will go off Operating the FlexSet 19 FlexSet IP 280S User Guide Using the Speakerphone or Headset Using the Spk Hs Soft key when the phone is programmed for SPKR On Off key When using headset or handset is off cradle When your phone is equipped with a headset you can answer and disconnect calls by pressing the SPKR On Off key When the SPKR key LED is lit you are connected Pressing the lit key will disconnect the call To switch between handset and hands free operation you must press from the phone display With handset on cradle If the phone rings and SPKR flashes you can speak hands free by pressing the flashing SPKR key The key LED will now be steadily lit Swi
113. er 3 way call is established e Press or XFER again to release the third party and continue conversing with the original party e Press the lit to converse privately with the first Source party that you connected to The third Destination party is put on hold while you converse and flashes e Press the lit to converse privately with the second Destination party that you connected to The second Source party is put on hold while you converse and flashes e Press the flashing or soft key to switch between the Source and Destination parties e Press to reconnect all three parties again e Press to end the call 3 Way or 2 Way NOTE Ifyou do not succeed in establishing a 3 way call your Transfer COS definition may not be set to use the 3 Way Call function Consult your system administrator for details Station Telephony Features 188 FlexSet IP 280S User Guide Transfer Broker Consultation 3 Way Conference Call Wakeup Use this feature to program your FlexSet to ring at designated times If you do not answer the call the FlexSet will ring three more times at one minute intervals If you do not answer by the third call the wakeup call is routed to the attendant and a wakeup report is printed Press to access the Wakeup options Page 1 10 50 Ap May 2007 Company xyz username station number La Idctrl Cnflns Gpcall Acducd Page 2 WAKEUP 10 00am gt New Next Cancel Entering first Wakeup request 1
114. erence View Release 1983 Forced Release a page 86 selected Participant FreeDI Setup gt PrvLib gt Codes 1 Private Library 193 Outpulsing Wait Period for Free page 175 Dialing Redial gt AutRdl 6 Auto Redial 178 Freeze Hold Set for specific number page 164 Index Soft Keys and Feature Codes 260 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code Redial gt AutRdl Cas Auto Redial 178 Freeze All Hold Set for all numbers page 164 Feat MENU Call Forwarding options page 70 Fwd Call 141 Call Forward All when phone rings OR from idle page 70 Feat MENU Group Call Conference options page 114 Pickup 181 76 Call Pickup Group page 77 GpCall 1447 Group Call Release the entire group page 125 Setup 1302 Head Set Only on off page 222 Feat Call 171 Call Hold page 129 Tk Set 161 Trunk Hot Delayed page 217 St Set 182 Station Hot Delay page 208 Tk Set 160 Trunk Hot Immediate page 217 Tk Set 166 Station Hot Immediate page 208 Feat 1444 Caller ID Control page 78 Setup 137 Idle Display on off page 222 Redial gt AutRdl 11 1 Auto Redial 178 Immediate Dial page 164 CALLog N A Incoming received calls page 74 Index Soft Keys and Feature Codes 261 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference
115. erence by pressing or XFER while in conversation The first transfer allows you to converse privately with a third party The second transfer allows you to speak privately with the original party while the third party is put on hold The third transfer places you in a 3 way conversation with all parties Station Telephony Features 185 FlexSet IP 280S User Guide Transfer Broker Consultation 3 Way Conference Call Transfer Broker During a call use this feature to connect to a third party while placing the original source party on hold You may continue to switch between the two calls parties The party not in conversation is automatically put on hold 1 During the call press or XFER 2 Dial the third party dial number 3 Wait for an answer The original party is placed on hold You may now speak freely with the third party 4 The following options are now available Press or or to alternate between the calls any number of times and flash depending on which party you are connected to Press a non flashing or soft key for a 3 way call Press in order to release all parties and press SPKR Press SPKR or hang up in order to allow conversation between the two parties NOTE Ifyou do not succeed in establishing the Brokered call your Transfer COS definition may not be set to use the Broker Call function Consult your system administrator for details Station Telephony Features 186 FlexSet IP 280S User Guide Transfer Broker
116. erence by dialing the group call access code or can be transferred to the group call by an authorized user Joining a Group Call While your phone is ringing 1 Answer the ringing phone or press the lit Group Call DSS key 2 A warning tone will be heard by all participants if defined system wide After station has stopped ringing 1 Press the lit Group Call DSS key or dial the Group Call access code 2 A warning tone will be heard by all participants if defined system wide NOTE When the group is defined as blocked against joining an ongoing conference the BUSY message will be displayed and the busy tone will be heard Leaving a Group Call 1 Press SPKR or hang up 2 A warning tone will be heard by all participants if defined system wide Station Telephony Features 119 FlexSet IP 280S User Guide Group Calls Joining Group Calls Adding Participants when not part of the Call Allows an authorized user to transfer a new participant to an established conference The feature enables a user engaged in a conversation to add his conversing party to the ongoing conference The feature can be enabled when the Group Call is not locked against non registered participants and connecting to the ongoing conference is not restricted Adding an additional participant to an ongoing Group Call While connected to a station trunk 1 Press xfer 2 Listen for the dial tone 3 Press the lit Group Call DSS key or dial the Group
117. es after the name and number as shown in the diagram above Once the Call Log has been viewed this number resets to zero and is hidden OutLine enables you to set the outside line access code to be dialed when calling numbers from the Call Log The default external access code is 9 At the prompt enter the required outside line access code and choose Save To delete a digit select the digit using the GC H buttons and press to delete Setup 231 FlexSet IP 280S User Guide User Definitions Menu Adjusting the local Time Zone You may adjust the GMT Time Zone for your phone when needed To view edit the current Time Zone setting 1 Press QEND UsrDef Time Zone Userdef Time Requested Auto Detect Granted 02 00 edit The second line displays the following information e Requested your requested Time Zone In the example above Auto Detect indicates a request for the Time Zone definition from the DHCP server e Granted the actual time zone offset granted by the system In the example above the Time Zone is two hours ahead of GMT time 2 Press to to adjust the local time zone of the FlexSet IP 280S There are three options Userdef Time GMT sign auto save Used to toggle between and GMT Used to request the Time Zone definition from the DHCP server Any numbers that were entered are erased and changed to dashes and Auto Detect is displayed next to the dashes To
118. ew Release cccecececeeeeseeeeeeeeeeseeeeeeeeeeeeeaes 89 COS ee 90 Ree 91 EE 97 Do Not Disturb DIND E 98 ELA Extension Line Appearance ENEE 100 ELA Group Line Keys Programming EEN 101 EE 103 Table of Contents TOC 4 FlexSet IP 280S User Guide ELA Groups PHIVAGY ccccasissstbivecosacestcccuiviaeliehecdidduard se EE EA E ibiiiiasesadddneysteakees 105 ELA Groups Exclusive Hold fiar eerie renere etaa iieseesd cereetssaanne 106 Executive Privileg E 107 E Ote l PEE EE E licasaaatsdecenrete sated 108 EENEG T ege ee AR dee Ee 113 Ee lee TEE 114 Group Calls Preset Conference Activation ccccceccccccseecceeseeeeeseeeeeseaaeeeeeaes 117 Group Calls Temporary Conference Activation ccccccceceseseeeeeeeeeesaeeeeeeees 118 SOUP Calls el lee EE 119 Group Calls Adding Participants when not part of the Callt eee 120 Group Calls Adding Participants by Group Operator 121 Group Calls Submitting Request to Gpeak 122 Group Calls Controlling Permission to Speak ccccccsecceeceeeeeeeeeeeeeesaeeeeeeees 123 Group Calls Forced Release of a Participant cccceecceeeeeeeeeeeeeeeeeeeeeeeenaes 124 Group Calls Forced Release of an Entire Group Cat 125 Headset Ee AAA 126 Table of Contents TOC 5 FlexSet IP 280S User Guide Help ANSWErNG WEE 128 lee eebe A EE A E 129 Individual Remote System Services IRSS Freedom 130 MalicioUs Gall EE 137 Ee Eed E 138 Mute Merl
119. exSet microphone and loudspeaker along with the features that use these devices e g voice page Calls are conducted via the headset even if the cradle switch is on hook Press to activate and deactivate the Headset Only feature when activated a bullet is displayed next to HeadSt See Headset Only on page 126 224 FlexSet IP 280S User Guide Coral Telephony Features IdiDsp Pascod O ProgKy Setup Idle Display When in Idle mode the first line of the display shows the time date and site name and the second line displays your name and station number Press to toggle the display of the system lines on off Language Use this feature to set the language for your FlexSet display The languages available differ according to the country Scroll using and Prev and then press to chose the language Passcode Your FlexSet can be defined with a unique passcode known only to you This passcode allows you if defined in your COS to operate certain Coral FlexiCom features such as Phone Lock Executive Privilege Auto Set Relocate and COS Switchover You can define the 4 digit passcode for your FlexSet only at your own FlexSet Save your passcode in a safe place To define your passcode when no passcode is currently defined 1 Press Pascod 2 Enter your new passcode number at the prompt 3 Redial the number to confirm and listen for the confirmation tone To change your passcode 1 Press Pascod 2 Enter
120. firmation tone 4 Continue with the call or hang up NOTE Last Number Redial code Saved Number code or Speed Number can also be used instead of an outside line where applicable Activating from idle Select AcctCq Enter the relevant account number or press the outside line key 1 2 3 Enter the external line access code 4 Dial the external number 5 Continue with the call Forced Account Code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced Account code is required the distinctive dial tone will be heard after dialing the external line code andthe ENTER ACCOUNT message appears on the top line See Making External Calls on page 36 Station Telephony Features 55 FlexSet IP 280S User Guide Account Code ACD and UCD Hunt Groups An ACD UCD group is a number of stations operating together for the purpose of automatic call distribution The ACD UCD groups form the building blocks for modern call centers The Automatic Uniform Call Distribution Systems improve incoming call handling by queuing and routing callers They are used in businesses handling a large volume of incoming calls ACD UCD systems prevent incoming callers from receiving busy tones They encourage callers to wait rather than ring elsewhere The incoming calls are distributed among a group of agents Agents can log in or out of the group When all lines ar
121. for voice mail other complex dialing procedures The SPKR code Press Progky press the key you wish to program and 120 must be programmed between each then the feature code 145 Dial twice in succession successive feature sequence SPKR code 120 Enter feature code 141 7000 an example of a library number To conclude press the key again NOTE In order for this to work properly one of the two features must be previously activated Feature key Permits you to activate or cancel a feature or Follow the directions above and dial twice in without series of features without hearing a confirmation succession SPKR code 120 after library code 7000 confirmation tone or seeing a display The SPKR code 120 tone or display must be programmed twice after each successive feature sequence Station Telephony Features 158 FlexSet IP 280S User Guide Programming Feature Keys Key Key Description Procedure Example Contents Series of Permits you to activate or cancel a series of To program a key to simultaneously turn on both the features with LED indication features with the LED being controlled by the key pressing order When the key is pressed the first time the LED will light and the features will be activated When the key is pressed again the LED will be extinguished regardless of the current state of the features NOTE The LED On Off feature code 1301 must be programmed before
122. fyou lock the conference and leave you will not be able to rejoin until another conference member unlocks Station Telephony Features 88 FlexSet IP 280S User Guide Conference Calls Conference Multi Party Lock Conference Calls Conference View Release This feature allows an authorized user from idle to release a conference participant from an ongoing conference The feature also allows viewing the participant list Press to access this feature Page 1 Page 2 Page 3 1 Press Cnfins 2 Dial the Conference number 10 50 26May 2007 Company xyz username station number t Idctr wakeup Gpcall_ Acducd CONF INSPECT ENTER CONF NUM Zi Enter Destination RELEASE Participant Name CONF Conference Parti Prev Next FrcR s Exit 3 Choose and dial the participant number or use the and to scroll between participants and choose which one should be released 4 Choose to activate Forced Release for the participant displayed on the top line No confirmation tone will be heard Ca If the Conference contains no participants the display shows CONF EMPTY on the top line 6 Press SPKR or to exit You may repeat this process for any number of participants Station Telephony Features 89 Conference Calls Conference View Release FlexSet IP 280S User Guide COS Switchover Each station has a Primary and Secondary Class Of Service COS which provides the basis for
123. g e Unscreened Transfer Direct transfer Blind transfer Unsupervised transfer or Cold transfer You may transfer the call without a prior announcement or without notifying the recipient When the destination is busy hanging up will cause the system to camp on external call only to the busy station Transferring an established call 1 During a call press or XFER 2 Dial the third party destination number 3 Choose one of the following options e Wait for an answer to announce the call and disconnect screened transfer You can now alternate between the two parties and speak privately with one while the other is put on hold by choosing the relevant flashing Exclude Source Destination soft keys elf is flashing choose to speak privately with the first party elf is flashing choose to speak privately with the second party e If neither nor are flashing choose either or and then converse 3 way e If you are in 3 way and you wish to converse privately again with any party choose either the or and the other party will again be put on hold e Press to release the destination second party and return to 2 way conversation with the source e Choose to release all parties e Choose to establish a 3 way call Station Telephony Features 181 FlexSet IP 280S User Guide Transfer Xfer OR e Disconnect to automatically transfer the call unscreened transfer If the 3rd party is busy or does not answer the call will return to you with the
124. ges is used to toggle the room status definition or canned message of your station on or off See Room Status on page 169 or Canned Messages on page 84 Di D D A 3 S o CO OO a D Attendant Room Status or Attendant Canned Messages is relevant for Attendant Console only Use the Attendant Room Status feature to toggle the room status definition or canned message of any station on or off See Room Status on page 202 or Canned Messages on page 198 Boss Group Call Forward enables you to define the conditions under which incoming calls to your Boss Group are forwarded to another destination See Boss Groups Call Forwarding on page 68 aFwd Attendant Call Forward is relevant for Attendant Console only Used by the attendant to program stations boss groups and ACD UCD groups so that incoming calls ring at another destination See Call Forward on page 196 Call Charge is relevant for Attendant Console only This attendant feature shows the charges accumulated per station The attendant may reset and print the Charge Table content See Call Charge on page 206 St Set Station Setup is relevant for Attendant Console only Station Setup allows the attendant to define stations for specific feature activation See Station Setup Features on page 208 Operating the FlexSet 48 FlexSet IP 280S User Guide During Idle Trunk Setup is relevant for Attendant Console only Trunk Setup allows the attendant to define trunks for specific feature ac
125. gram certain features for system wide operations Press to access the System Setup Features Page 1 10 50 26 May 2007 Company xyz username station number t Charge St Set Tk Set Page 2 System Features Setup JL Alarm ATT To XfrD N Day N1 Day N2 Alarm is used to identify and examine system alarms See the PI amp Database Reference Manual for a detailed list of the alarm codes and their definitions Press Alarm Choose next alarm to scroll through the alarm list The alarm number and its code are listed on the system lines Make a list of each alarm number to report to the technician Press SPKR or to exit AS Attendant Features 211 FlexSet IP 280S User Guide System Features Alarm message LED status When an ALARM DSS key is programmed default dial number 1997 the LED status indicates the following conditions Off No alarms Flashing Alarm condition has occurred Steady On Alarm condition remains but has been examined by the attendant Fault SerialNumber Type of Fault Table of Alarm Types Type of Description Action Fault 60 Data Terminal Ready DTR not sent SMDR printer is malfunctioning and requires service 61 SMDR backup buffer has reached 75 of its The printer requires immediate service or capacity Only 25 of the number of records the SMDR records will be lost defined system wide can now be accommodated in the space remaining other Call serv
126. haracters each Loudspeaker voice announcer electronic ringer Ring and Message waiting lamp 5 soft keys 22 user programmable keys with LED indicators for dial number or teleohony features Handset H y Removable Faceplate 4 system defined fixed Microphone keys programmable identical function to all Navigator keys keysets in the system 4 fixed keys FlexSet Overview 4 FlexSet IP 280S User Guide Front View Bottom Side and Rear View RJ 45 jack to PC RJ 45 jack to LAN or next FlexSet IP 280S or previous FlexSet IP 280S eg D Bottom view W 000000000 i PC LAN Left side view o N 0000000 I UO 00000000 ee 2 1 Headset Handset Connection Connection 3 fi Rear view Power Supply 24 to 36 VDC O _ FlexSet Overview 5 FlexSet IP 280S User Guide Bottom Side and Rear View PC Connection LAN External power supply ESA FlexSet IP 280S FlexSet Overview 6 FlexSet IP 280S User Guide PC Connection Component Descriptions The following table defines controls buttons and keys found on the FlexSet Component Description Dial Pad Key Pad Digit buttons used for dialing phone numbers or extension numbers FlexSet Display The display is compo
127. he ring volume level while ringing Press the up or down volume buttons The ring volume level ranges from 0 MIN ring to 15 MAX ring Adjusting ring settings from idle Ring Adjustment 1 Press QED and choose Ring 2 There are three ring elements that can be adjusted change by pressing the volume buttons Ring volume ranges from 0 to 15 Intrnl Internal enables you to change the ring tone default or custom set and record your own voice ring tone for calls originating from an internal source eTo change the current ring tone for internal calls press or Custom and then press Apply eTo record your own voice ring tone for internal calls press Custom Edit and then Record Pickup the handset press Start and then start recording up to 16 seconds your ring tone When you are finished press Stop and then Save the New ring will be updated after RESTART message appears on the top line indicating that your custom ring is being saved in your FlexSet IP s memory NOTE Recording a new ring tone deletes the previous custom ring tone if any from your FlexSet IP s memory eTo listen to your own internal ring tone press Custom Edit and then Play Operating the FlexSet 25 FlexSet IP 280S User Guide Extrnl External enables you to change the ring tone default or custom set and record your own voice ring tone for calls originating from an external source eTo change the current ring tone for external calls p
128. he waiting call is answered To activate a Broker Call e Press to alternate between the parties any number of times Then either e Press SPKR or hang up in order to allow conversation between the two parties or e Press to release all parties and press SPKR To activate a Consultation Call When your conversation is concluded press XFER to return to the original call the consultation is released To activate a 3 Way Call e Press to release the third party and return to original call same as Consultation Call or e Press XFER to connect all three parties To activate a Combination Call 1 Press to put the third party on hold 2 After concluding the private conversation press to complete a 3 Way Conference Call To add members to a 3 Way Call Continous Conference e Press the Last Party Release DSS key to release the last party to join the conference or e Press to connect a new member to a 3 way call becomes Continous Conference Call Station Telephony Features Calls Waiting Receiving 80 FlexSet IP 280S User Guide Camp On Call Back Use this feature when a station or a network destination is busy or does not answer or when an outside line is busy to request that the system automatically call you back when the required destination number or line is available Upon hearing a busy tone originating from an external destination use the auto redial feature instead see page 38 Ans
129. hen your phone is locked all outbound dialing is prohibited and FlexSet features are not accessible All soft keys are replaced with Unlock Attempting to dial a number or access a feature results in the PHONE LOCKED message being displayed Station Telephony Features Phone Lock 152 FlexSet IP 280S User Guide Programming Feature Keys The FlexSet comes equipped with 4 system defined fixed keys as well as user programmable keys You are able to program most of the programmable keys from the FlexSet itself There are 22 user programmable keys for the FlexSet IP 280S see Front View on page page 4 Press to access the Key Programming options Page 1 10 50 Ap May 2007 Company xyz username station number La Lock Exec COS Sw Trace Page 2 Feature Setup I IdlDsp Lang Pascod Prefer Page 3 PROGRAM SELECT BUTTON gt Prev Next Station Telephony Features 153 Programming Feature Keys FlexSet IP 280S User Guide The programmable buttons may include either dial numbers stations groups trunks trunk groups etc or Coral feature activation codes Several dial commands in a series may be programmed into one programmable key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns Features keys can be programmed exactly as they are programmed in the FlexSet 280D series keysets Use the following guide to navigat
130. ialed and the corresponding DTMF tones are heard by all parties to the call NOTE FlexSets defined with Auto Transfer must use this feature even when sending DTMF tones to DTMF trunks and stations ANSWER party info DIAL 123456 t gt OCC The OCC feature is an on off toggle switch Press once to activate DTMF mode press again to return to normal mode Activating using soft keys 1 Press OCC 2 Dial the required digits Activating using preprogrammed key 1 Press the preprogrammed OCC key 2 Dial the required digits NOTE To learn how to program a key see page 153 To program an OCC key use feature code 127 Station Telephony Features 180 FlexSet IP 280S User Guide Touch Tone Dialing DTMF for Other Common Carriers OCC Transfer Xfer You can transfer both internal and external calls to other users within your system or outside it Transfer routes a call you received to an idle station It can also link a call you held to other ports When Auto transfer is defined at a station dialing a number will automatically transfer that number thus initial use of or XFER is not necessary although subsequent actions do require pressing as defined in this manual This feature is typically utilized by attendants Remaining procedures are the same as for a regular transfer A call can be screened or unscreened e Screened Transfer Consultation Transfer You may announce the call before transferrin
131. ice technician Attendant Features 212 FlexSet IP 280S User Guide System Features Alternate Attendant Destination This feature enables you to program an alternate attendant destination or extension if the console is left unattended After a time out period incoming calls to an unattended console will be re routed to the selected destination and the attendant console will go into Unattended mode see Do Not Disturb DND on page 98 Any action that is performed at the original console will force it back to Attended mode and the alternate destination back to normal operation Possible destinations are station hunt group boss group UNA central bell pre recorded DVMS message public private speed call and group call Program an alternate destination in the following way 1 Press ATT To 2 Dial the destination number where calls are to be forwarded OR Choose to change the destination OR Choose to cancel the alternate destination 3 Listen for the confirmation tone Day Night Transfer toggle feature Press xfrD N to switch from automatic to manual transfer between the various Day Night service modes and back again When set to Auto Transfer a bullet is displayed next to XfrD N When set to Automatic the system will transfer service modes without attendant supervision When set to Manual the attendant must decide when to change modes using and see below Day Night 1 toggles between Day normal mode and
132. icipant that permission to speak is given Initiating permission to speak 1 Press the steadily lit DSS button associated with the required participant 2 Ask the participant to start speaking Retracting permission to speak 1 Notify the participant that the permission will be retracted 2 Press the flashing DSS button associated with the participant to be muted NOTE A Group Operator who left the conference and rejoined in the Mute mode must give himself permission to speak by pressing the steadily lit DSS button pre programmed with his own dial number Station Telephony Features 123 FlexSet IP 280S User Guide Group Calls Controlling Permission to Speak Group Calls Forced Release of a Participant This feature allows an authorized user from idle to release a participant from an ongoing conference The feature does not allow the user to view the list of participants Releasing a single participant 1 2 3 4 K Press PrtRel Listen for the dial tone Dial the participant number or press the programmed DSS key Press no confirmation tone will be heard Press to exit The group operator can also release a participant from an ongoing conference provided that the operator is authorized to release Group Call participants in the COS Releasing a participant Group Call Operator l Press the preprogrammed RELEASE MEMBER DSS key during an established conference the corresponding DSS key is lit
133. ilable the system will call you back Answer the call to automatically dial the camped on station trunk or should you hear the distinctive dial tone defined system wide press to initiate ringing For Trunks Only After the trunk line is free you must continue dialing the outside dial number for external numbers Station Telephony Features 82 FlexSet IP 280S User Guide Camp On Call Back Cancellation Code Use the Cancellation code default code 10 0 or 0 as required when programming features The following symbol indicates a cancellation code x See your system manager as to which cancellation code is used in your system The cancellation code can be entered by dialing or programming a key with the code or adding the code to the program of a feature key Station Telephony Features 83 FlexSet IP 280S User Guide Cancellation Code Canned Messages Use this feature to set one of any 16 canned messages for your station Any internal caller to your station sees this message displayed on the second line of their display panel until you answer the call Canned message texts are pre programmed by your system adminitrator They can be used to indicate your status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Table on page 85 to list the canned messages available at your telephone NOTE Check with your sys
134. ing breaking out an existing conversation Break In Warning Tone heard during the entire break in period Indicates that a third party is listening not used in North America Busy Tone Tone heard when the destination you have dialed extension or trunk is busy Call Waiting Tone Tone heard at your station while engaged on a call or activating a feature indicating that another call is waiting to be answered this appears only when multi appearance is defined for your station Confirmation Tone Tone heard indicating that the telephony feature has been activated or deactivated Dial Tone Tone heard after off hooking lifting your handset from idle Appendix B Tones 240 FlexSet IP 280S User Guide Tone Description Distinctive Dial Tone This tone indicates that certain features are in use at your FlexSet for example when you have programmed your FlexSet not to receive calls with either Call Forward All or Do Not Disturb and you lift the handset DDT is also heard between patterns of digits when dialing certain features for example Account Code feature When the following features are applied at your telephone the distinctive dial tone is heard when the handset is lifted e Call Forward All e Call Forward All External e Do Not Disturb e Messages Waiting e Secondary COS Key Click When defined for the FlexSet a tone heard when pressing any button on the dial pad Reorder Ton
135. ing changed the top line of the display shows the volume level Speaker volume levels range from a MIN unit value of 0 toa MAX unit value of 9 27dB range The Handset volume level ranges from a MIN unit value of 0 toa MAX unit value of 6 18dB range Speaker and Handset each has its own audio level and is independently influenced by volume buttons as follows e Speaker When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted This can also be done from idle e Speakerphone When conversing hands free the built in sensitive microphone is used to amplify your voice The system operates in such a way that the two connecting parties i e you and the far side cannot be heard simultaneously the stronger party is heard Press Q to hear the far side more strongly press 7 to be heard more easily or to break in e Handset When conversing through the handset or headset receiver volume can be adjusted Operating the FlexSet 24 FlexSet IP 280S User Guide Volume Adjustment Ring Adjustment The ring volume as well as ring tones of your FlexSet IP 280S can be changed by using soft keys from idle The ring volume can also be adjusted by using the volume buttons while the phone is ringing You can use this to change the ring of two different telephones in the same room Also note that the Message Lamp lights in beat with the ring while the phone is ringing Adjusting t
136. ing the Speakerphone or Headset on page 19 Operating the FlexSet 35 FlexSet IP 280S User Guide Making Internal Calls Making External Calls When Making External Calls In some systems an outside dial tone must be heard before dialing can begin In some systems using Automatic Routing Selection internal dial tone or no tone is heard after dialing the access code In some cases as defined by Class of Service dialing must begin with a Forced Account code before the called number can be dialed When Forced Account code is required the distinctive dial tone will be heard after dialing the external line code andthe ENTER ACCOUNT message appears on the top line See Account Code on page 54 and Caller ID Control on page 78 Stop Dial Press or after the external number to tell the system that you have finished sending digits over a trunk line In response the system sends your call immediately towards the destination without waiting for inter digit time out In certain systems the cost or number of meter units of the call are displayed after an external call terminates This appears for a short while or until another call is made or received in the format defined for your system Some systems may be programmed with a limit to the duration of outgoing externals calls Once the limit is reached the call will be automatically disconnected On external calls routed via an ISDN trunk call messages are displayed such as connection status
137. ion 3 Way Conference call on page 134 e Broker Call e Consultation e 3 Way e Combination of Broker Consultation 3 Way Conference Call Divert call to a Coral 3 A dial tone prompts you to enter a divert number You will be disconnected and your station conversing party will be transferred to the divert number Your number will not show on the divert party s display Access voice mail IVR 4 For instructions on accessing voice mail from an IRSS phone see below Call Recording 6 Used to Start Stop Recording outgoing calls requires a system wide defined Navigator application Help Requesting Or send Help request requires a pre selected system wide defined keyset station see page 127 Station Telephony Features Individual Remote System Services IRSS Freedom 133 FlexSet IP 280S User Guide Broker Consultation 3 Way Conference call While engaged in an established FlexiCall or IRSS call you can use one of the options listed below as defined by your Coral station Class of Service See page 185 for more information on Broker Consultation 3 Way Conference calls Function Use to Broker Call To activate a Broker call 1 Dial 2 2 Dial the third party and wait for an answer 3 Dial 2 to alternate between parties any number of times When you hang up the other parties will remain in conversation Consultation Call To activate a Consultation call 1 Dial 2 2 Dial the num
138. ion manual The SysDef menu consists of the following menus and options Menus Options IP Params Static Used to enter edit IP addresses and parameters for the FlexSet IP 280S e Current Used to view current IP addresses and parameters for the FlexSet IP 280S Operating Zip Tone Configure the FlexSet IP 280S to work in Zip Tone mode Mode e Survivability Enable the system survivability feature for the FlexSet IP 280S Diagnostics Software Version Displays the current software version number of the FlexSet IP 280S e Hardware Issue Displays the current firmware version number of the FlexSet IP 280S e Packets Lost Displays the amount of packets lost in percentage since the last connection e Average Delay Displays the average delay statistic since the last connection e Speed Displays the network connection speed 10 or 100 Mbps e Duplex Mode Displays the duplex mode Full or Half Setup 234 FlexSet IP 280S User Guide System Definitions Menu Appendix A Glossary Term Description ACD UCD Group Automatic Call Distribution and Uniform Call Distribution Calls enter the system and are automatically routed to the ACD or UCD members based upon system definitions of availability and overflow Attendant Operator The individual responsible for answering incoming calls and transferring them to their required destinations as well as attending to trunk system and station feat
139. ions WWE srccnseciiiiarissnirnn page 234 NOTE The SysDef Menu is intended for system administrators or qualified technicians only since changing your phone s setup configuration could cause it to malfunction Consequently this guide only provides an overview of the SysDef menu For information about the SysDef Menu system administrators can refer to the Terminal Equipment FlexSet Installation Manual Setup 222 FlexSet IP 280S User Guide Overview Coral Telephony Features The Feature Setup menu enables you to adjust the general features of your FlexSet Press to access the Feature Setup options Page 1 10 50 26 May 2007 Company xyz username station number La Lock Exec COS Sw Trace Page 2 Feature Setup JL AutAns VP AA VP Rcv ElapTm Header Auto Answer activates your phone to answer all incoming calls automatically via the speakerphone after a predetermined number of rings Press once to activate press again to deactivate When activated a bullet is displayed next to AutAns CAUTION Oo Leaving your workstation while Auto Answer is activated will cause your station to answer an incoming call All conversations in the room can be heard A trunk call trapped in Auto Answer could lock up the trunk until released by the system 223 FlexSet IP 280S User Guide Setup Coral Telephony Features Setup Voice Page Auto Answer activates your phone to answer all incoming Voice Pages automatica
140. is arranged in alphabetical order In situations where there are two or three features one standard one attendant and one boss group e The attendant feature takes the format aXXXXX for example Trace and aTrace where Trace is the standard feature and aTrace is the attendant feature e The boss group feature takes the format BG XXX for example Fwd and BG Fwd where Fwd is the standard feature and BG Fwd is the boss group feature Source This is the route taken using the soft keys to reach this soft key message e Feat corresponds to the idle state or OM gt Featrs e Call corresponds to the FlexSet state during a call ongoing ringing etc Feature Code The feature code is the default code numbering plan that is used to operate the relevant feature using the dial pad The feature code can be used to pre program the FlexSet DSS buttons with the specific feature When the soft key links to a sub menu e g pressing opens a list of forwarding options MENU is used to show that this is a multilevel menu For more detailed information on how to use the feature codes and how to program them refer to the Coral FlexSet 280 280D 280D Z 120 120D and 120L User Guide or the Attendant Console User s Guide See page 153 for instructions on how to program a feature into a programmable key by using its feature code Index Soft Keys and Feature Codes 252 FlexSet IP 280S User Guide Soft Key Reference The following
141. ith the UGW card Notify your system administrator Searching for DHCP server For keysets with dynamic IP addresses indicates that the system is attempting to connect to the DHCP server upon keyset initialization If the message persists indicates that there is no response from the DHCP server If there is no connection to the network check the connection to the LAN PC and then reboot If the problem persists notify your system administrator that there is a problem with the DHCP server functionality DHCP server is inactive on the network Trying DNS server For keysets with static IP addresses indicates that e Primary DNS server address has been defined in the phone e No Call Agent IP address has been defined in the phone Notify your system administrator WRONG ZONE SETUP The FlexSet IP 280S is attempting to connect toa UGW in a zone in which it is not configured Notify your system administrator Appendix E Troubleshooting 251 FlexSet IP 280S User Guide Index Soft Keys and Feature Codes This appendix details the rich array of options available on your phone Features are accessed by use of the context sensitive soft keys The features can also be operated by using their dial codes so that they may be programmed into the programmable keys Soft Key These are the soft key options that appear on the bottom line of the display area of your phone This column
142. ive a reorder tone Only a station that has Security override privilege can break into your secured phone Press the toggle switch to activate and again to deactivate A bullet is displayed next to to indicate when the feature is activated Do Not Disturb Whisper Page is irrelevant on the current version of the phone NOTE Whisper page receiving is not available on the current version of the phone Privacy As a Boss Group member you can put your FlexSet into Privacy mode This prevents other members of your Boss Group from accidentally joining your conversations See Boss Groups Privacy on page 66 1 To activate Privacy press Privac The message PRIVACY is displayed When this feature is activated a bullet appears next to Privac 2 To cancel Privacy press again The message NO PRIVACY is displayed Exclusive Hold As a Boss Group member you can put your FlexSet into Exclusive Hold mode This ensures that a call placed on hold can be retrieved only at your station If Exclusive Hold is cancelled the call 227 FlexSet IP 280S User Guide Coral Telephony Features IRSS put on hold can be retrieved by any other member of your Boss Group See Boss Groups Exclusive Hold on page 67 1 To activate Exclusive Hold press ExHold The message EXCLUSIVE HOLD is displayed When this feature is activated a bullet appears next to ExHold 2 To cancel Exclusive Hold press again The message NON EXCL HOLD is displayed
143. k one menu or list lt _ to scroll forward one menu or list D FlexSet Overview 14 FlexSet IP 280S User Guide Using the Fixed and Navigator Keys Operating the FlexSet Overview Operating the phone is as simple as pressing a button Operate the phone using a combination of soft and fixed keys The phone options appear in the display area on the bottom line of the display panel and automatically change to reflect the current state of the telephone Five soft keys located immediately below the display panel allow you to enable the relevant options as they appear The soft key options change every time the phone status changes Four system defined keys are provided the functions of which are system wide programmable Typical functions for these keys are HOLD XFER LOOP and SPKR see Using the Fixed and Navigator Keys on page 14 Soft key functions can also be selected by pressing on the navigator keys Pressing on the respective arrow moves the location of the cursor to the next function To activate the required function press Use C sc gt or to bring theFlexSet display to the beginning of the soft key options When the soft key does not appear on the display panel press the left key instead to return to the previous soft key options Press up down keys lt 7 and lt to scroll through lines of the soft key feature options Press left right keys and lt gt to move from one option to the next on
144. l is not locked the non registered members may join an ongoing conference by dialing the Group Call access code or be connected by a registered member The conference is controlled by a user defined as the Group Operator Participants may join a conference with the ability to speak and hear each other or in the Mute mode to only hear other group members In case of a muted conference only the Group Call initiator has the right to speak Other participants can be granted permission to speak by the Group Operator These options are set in the Group Call definitions An authorized user can force release a participant or terminate an entire conference Station Telephony Features 114 FlexSet IP 280S User Guide Group Calls Defining a Group Call Operator If you are authorized to be a Group Call Operator you can define another COS defined station as the operator of a group call 1 Press the preprogrammed Group Call Operator DSS key or dial the Group Call operator code 17716 See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 Dial the keyset station number NOTE Ifyou are authorized to be a Group Call Operator you can also dial your own station number to define yourself as the group call operator Group Call Access Codes Use the following form to write in your group call details Group Call Members Group Group Call Conference Operator Access Code
145. l not be able to use temporary unless redefined by your system administrator and vice versa NOTE When invoking the Auto Set Relocate feature incorrect information may be sent to the local Emergency or E911 Center Before activating this feature contact your local administrator to ensure that your new and current system profiles are compatible with the E911 Center Auto Set Relocate is accessed by selecting or AcdUcd from the idle screen Page 1 10 50 Ap May 2007 Company xyz username station number I gt Lock Exec COS Sw Trace Page 2 Feature Setup T prvLib Secure DND wP Page 2 RELOCATE ENTER SOURCE NO Station Telephony Features 61 FlexSet IP 280S User Guide Auto Set Relocate Auto Set Relocate Permanent When defined for permanent relocation this feature enables you to swap phones within the same Coral system by assigning one FlexSet the profile of the other FlexSet and vice versa All the phones properties numbering programmable keys membership in groups etc are automatically exchanged This feature facilitates the phone relocation procedure eliminating the need for traditional phone moves that involve physical disconnection of the station wires and reconnection at another location Both source and destination phones see figure below should be FlexSets The Auto Set Relocate is activated at the destination station The phone swap holds until a reverse swap is performed
146. l not show on your FlexSet s display If your station does not answer within the system defined time out period the call will return to your remote phone Call Recording 6 Used to Start Stop Recording incoming calls requires a system wide defined Navigator application Or send Help request requires a pre selected system wide defined keyset station see page 127 Station Telephony Features FlexiCall 111 FlexSet IP 280S User Guide To activate voice mail IVR from your remote phone You can access your voice mailbox retrieve messages and setup voice mail options for your Coral station 1 Answer the remote call 2 Dial 1 Listen for the dial tone Your original party will be released 3 Dial the voice mail or IVR dial number see table below 4 At the automated voice mail answer dial the voice mail remote access code followed by your station number to access your station s voice mail box 5 Dial 4 as soon as the automated voice mail answers This allows the system to recognize the voice mail or IVR commands 6 Choose the required option from the voice mail or IVR system menu NOTE Contact your system administrator for the voice mail IVR dial number and voice mail remote access code Use the table below to record that number and code Voice Mail IVR Numbers Codes Voice Mail IVR Voice Mail Remote Dial Number Access Code Station Telephony Features 112 FlexSet IP 280S User Guid
147. lace a call from IRSS phone providing Caller ID 1 Place a call to your desk phone Listen for the distinctive dial tone 2 Ifa passcode is required as defined by the Class of Service enter it now 3 At the dial tone dial the number of the person you wish to call Possible destinations can be external number stationary or cellular or network number or a Coral destination including station trunk trunk group dial service routing access public private library voice mail If your destination is an external number it should be preceded by the outside line access code You can activate any of the options described in the table on page 133 To place a call from IRSS phone that does not provide Caller ID This applies for IRSS calls from off site phones that do not possess a Caller ID number and therefore cannot be identified by the Coral NOTE Some telephones may be denied the Executive Privilege feature defined by Class Of Service In order to use Executive Privilege your station must be defined with a passcode 1 Place a call to the Executive Privilege number contact your system administrator for that number 2 Listen for the dial tone 3 Dial your own Coral station number 4 Dial your 4 digit passcode Listen for the distinctive dial tone 5 Dial the required destination number Station Telephony Features 131 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom Possible destinations can
148. le on the current version of the phone Appendix B Tones 242 FlexSet IP 280S User Guide Appendix C LED Indications Programmable Keys LED indications visually show the state of certain features LEDs typically indicate that a feature is either activated steady on or is pending further commands or needs additional information flashing The LED indications usually go hand in hand with various messages when equipped with a display LED Indications Description Off Indicates that the feature is inactive or the DSS destination is idle Wink A signal that flashes at a fast rate of 120 pulses per minute 400 100mS Typically indicates that a call is on hold or park normally the telephone does not ring Flashing A signal that flashes at a slow rate of 60 pulses per minute 800 200mS Typically indicates that a call is pending in most cases the station will also ring Steady On Indicates that a feature programmed on that key is active When defined as DSS indicates that the port designated by this key is in use When defined as a loop line or speaker indicates that a call is in progress Message Lamp Dedicated LED for message waiting indication The message lamp may be enabled or disabled system wide The lamp does not interfere with a programmed MSG key NOTE In special cases the key may operate differently See the relevant feature for explanations of various messages that can appea
149. les of this are ACD amp UCD Groups Boss Groups ELA Groups and Group Calls NOTE The following pages list the features that are available on your FlexSet Not every feature in this list may have been installed in your system or at your station extension Features are dependent on the assigned Class of Service COS levels Check with your system administrator for a list of the specific features installed Station Telephony Features 53 FlexSet IP 280S User Guide Overview Account Code An account code can be entered before or during an external incoming or outgoing call causing the call to be marked with the account code on the SMDR Station Message Detailed Records printout Depending upon your system definition up to 16 digits are available for account numbers Only one account number entry is allowed for a single call Any additional number show the message ALREADY SET Should you dial a wrong account number when VFAC is installed in your system the error message PASSCODE FAIL appears Select and enter the Account Code Page 1 10 50 26 May 2007 Company xyz username station number I cCampon Park V Page whspPg AcctCd Page 3 ENTER ACCOUNT ACCOUNT NUMBER xe RR Enter Destinati on dook Station Telephony Features 54 FlexSet IP 280S User Guide Account Code Activating during external call 1 Select AcctGd Dial the relevant account number 2 3 Listen for the con
150. ling Using Private and Public Libraries Speed dialing using a Private Library or system Public Library number is basically the same therefore the process is described generally for both dialing systems If Public Speed Dialing is available on your system consult your company directory for library numbers To dial a Public or Private Speed dial number 1 Lift handset 2 Dial speed call library number Private or Public Notes 1 In some cases the Speed Dialing number must be followed by a Forced Account code When Forced Account code is required the distinctive dial tone is heard after dialing the speed call library number 2 Certain speed dialing numbers require that you dial the relevant outside line access code When required the dial tone is heard after dialing the Speed call library number Station Telephony Features 179 FlexSet IP 280S User Guide Speed Dialing Using Private and Public Libraries Touch Tone Dialing DTMF for Other Common Carriers OCC NOTE Requires FlexSet IP software version 3 26 or higher Enables you to send DTMF tones using the dial pad over non DTMF trunks and stations during any call FlexSet to trunk FlexSet to FlexSet 3 Way Conference Meet Me Conference etc In this way you can control any device such as Voice Mail IVR start stop recording a call etc requiring DTMF response The party information is displayed on the top line The digits are displayed on the second line as they are d
151. lit ePage Qx ten options see Table on page 145 to retrieve the call from Page Queue number x 3 Begin speaking Station Telephony Features 143 FlexSet IP 280S User Guide Page Queue Return Call If the call is not picked up within a predetermined time it will automatically return to the originating station from which Page Queue was placed 1 Press SPKR or pick up the handset to answer 2 Begin speaking NANS page Qdial 2nd party gt DND Mute FwdAll All E Number Station Telephony Features 144 FlexSet IP 280S User Guide Page Queue Station Telephony Features Page Queue Page Queue Access Codes Page queue Soft Key Access Code Number Dial Pad 1 7060 2 PageQ2 7061 3 PageQ3 7062 4 PageQd 7063 5 PageQ5 7064 6 PageQ6 7065 7 PageQ7 7066 8 PageQ8 7067 9 PageQ9 7068 10 7069 145 FlexSet IP 280S User Guide Paging Announcing Public Address When a public address system is attached to the Coral system use this feature to announce a message over your system s Public Address PA speakers Use the form below to write in locations and their associated access codes Paging a message over public address 1 Press PAGE XXXX DSS key or dial PA access code 2 Announce your message 3 Press SPKR or hang up to release NOTE See Programming Feature Keys on page 153 for instructions on how to program a DSS
152. ll Waiting is used to send a call waiting tone to the busy party This feature is also known as Call Waiting or Call Offer The station is now aware that another call is waiting Your side hears a second quicker ringback tone system wide defined Operating the FlexSet 31 FlexSet IP 280S User Guide Making Internal Calls Voice Page the called party s keyset station using this feature The other party receives a message that they are being paged Your voice is heard over the called party s speakerphone after the warbling tone stops See Paging Voice Paging on page 147 Number Number is used to briefly display the caller s dial number instead of the name Mute can be activated during busy tone so that if you break in your side of the conversation is muted for silent monitoring handset headset and speakerphone When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Microphone on page 141 S Mon2 2 Way Silent Monitoring is used to monitor both sides of a 2 way conversation simultaneously This feature can be activated from idle or while attempting to call a busy or non answering destination At the prompt dial the station or dial number See Silent Monitoring on page 172 CallWt Calls Waiting can be used to view the number of calls wai
153. lly via the speakerphone after a predetermined number of rings Press once to activate press again to deactivate When activated a bullet is displayed next to VP AA Voice Page Receive toggles the availability of your station to receive Voice Pages Press once to activate press again to deactivate When activated a bullet is displayed next to VP Rev Elapsed Time Display toggles the display of the time spent during an incoming or outgoing external or network call When activated from idle Elapsed Time makes the duration of a call automatically display whenever the call is established When activated during a call Elapsed Time displays duration of the current call The elapsed time is shown in HH MM SS format up to 13 hours 12 59 59 NOTE The system may be programmed with a limit on the duration of your external calls Once this limit is reached the call will be automatically disconnected From Idle Press once to activate press again to deactivate a bullet is displayed next to on the Setup screen and next to that is displayed whilst on a call During a call Press once to activate or deactivate the Elapsed Time display When the conversation is over the Elapsed Time feature reverts to the state it was set to before the conversation started Headset Only This feature is designed for users operating in Headset mode When activated the Headset Only feature causes calls to be conducted via the headset and disables the Fl
154. m flashing to steady on Joining a group conversation 1A2 type You can join any group conversation when a LINE key is lit with two exceptions e When the member s station is set to privacy in which case the message PRIVACY is displayed and a reorder tone is heard or e When another member has already joined the conversation and the group is not defined for 4 members in which case the message ILLEGAL is displayed and a reorder tone is heard To join the group conversation press the lit LINE key Station Telephony Features 65 FlexSet IP 280S User Guide Boss Groups Using Boss Groups Privacy As a Boss Group member you can put your telephone into Privacy mode This prevents other FlexSet stations within your Boss Group from accidentally joining your conversations The feature can be utilized for a specific call or for all calls Operating Privacy for all calls To operate this feature for all calls see page 227 Operating Privacy for current call You may override the station Privacy setting on a call by call basis Thus if your station is in Privacy mode you may remove the Privacy restriction and allow others to join your conversation alternatively if your station is not in Privacy mode you may apply Privacy to a specific call This is done by pressing during a call Press this key to toggle the feature on and off This key can be pressed as many times as necessary Once Privacy is defined for your station all c
155. mber and the time of calls NOTE Malicious Call Trace must previously be activated or the message CALL TRACE OFF will appear and the action will not be completed Station Telephony Features 137 FlexSet IP 280S User Guide Malicious Call Trace Messages Options You can leave a message at another station and conversely any station can leave a message at your station Press to access the message options Page 1 10 50 26 May 2007 Company xyz username station number JL Msg CALLog Fwd DND Flexic Page 2 Message Options gt e Msg MsgCan Msg wt Leave Message is used to leave a message at another station or to access messages left at your station Viewing and answering messages left at your station 1 The message lamp flashes and a bullet appears next to the and keys when there is a message waiting The message consists of simple text such as CALL SUSAN or CALL VOICE MAIL which is displayed on the top line 2 Choose one of the following options after pressing Msg To view the previous message If there is no previous message LIST START appears on the top line Next To view the next message If there are no other messages then LIST END appears on the top line To call back the message sender The message lamp is turned off if there are no other messages LveMsg To leave a message at another system station dial a station boss group or network number and listen for the confirmation tone
156. navailable Press to access the Room Status options Page 1 10 50 26 May 2007 Company xyz user name t RoomSt station number Page 2 Room Status J gt RmSts0 RmStsl RmSts2 RmSts3 RmSts4 Press the required Room Status soft key RmStsx where x 0 to 15 see Table on page 85 to activate The status definition appears on the top line When activated a bullet is shown next to RmStsx and next to on the idle screen To cancel press the relevant lit RmStsx key again Station Telephony Features 169 Room Status FlexSet IP 280S User Guide Room Status Names and User Access Codes Room Status Soft Key Access Code Name Number Dial Pad 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 RmSts8 7034 9 RmSts9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 Station Telephony Features 170 FlexSetP 280S User Guide Room Status Series Call Series is used to mark an external call before transferring it to a third party This causes the call to return to you after the third party hangs up This feature can only be used during conversation Marking a call as a Series Call 1 During conversation press to mark the call 2 Listen for the confirmation tone 3 Transfer the call when you are ready The marked call will now return to you after the third party has hung up
157. nce Calls Conference View Release on page 89 GpCall Group Calls is used to activate Group Call Conference features See Group Calls on page 114 ACD UCD Options is used to activate ACD UCD features for Call Center or Hunt group agents See ACD and UCD Hunt Groups on page 56 Lock Phone Lock is used to prevent unauthorized persons from using your phone line Incoming calls may still be answered See Phone Lock on page 152 Executive Privilege is used to copy all the COS features from any system station to your telephone in order to use features or to dial numbers restricted to the current station See Executive Privilege on page 107 COS Switchover is used to change your Class of Service from Primary to Secondary or vice versa Different COS give different dial and feature capabilities to a particular station See COS Switchover on page 90 Setup is used to program your station for specific feature activation See Setup on page 222 Operating the FlexSet 47 FlexSet IP 280S User Guide During Idle A race Malicious Call Trace is used to record the next x a system defined variable calls to your FlexSet A list of these calls can be sent to a printer or terminal See Individual Remote System Services IRSS Freedom on page 130 Attendant Call Trace is relevant for Attendant Console only Use Attendant Malicious Call Trace to set or print a call trace for any station See Malicious Call Trace on page 201 Room Status or Canned Messa
158. ncel Freezing page 164 AND gt Userdef Ring Adjustment options page 229 gt Ring AcdUcd 1975 ACD UCD RLS Resume all page 56 AcdUcd 1991 UCD Release Resume page 56 RmSts0 RoomSt 7026 Room Status and Canned Message 0 15 page 169 7041 Rmsts0 aRmSts 7010 Attendant Room Status and Canned Message 0 15 page 202 7025 Feat MENU Room Status and Canned Message options page 169 ett Redial gt AutRdl 178 Auto Redial Restart All page 164 St Set 154 Station Outgoing Call Restriction page 208 Tk Set 159 Trunk Reserved To page 217 S Mon1 SitMon 1448 Silent Monitor 1 Way Splitting page 172 Index Soft Keys and Feature Codes 267 FlexSet IP 280S User Guide Soft Key Source Default What it Means Reference Feature Code SitMon Call 1981 Silent Monitor 2 Way Both page 172 hf 9 Call 196 9 Save External Number for future redialing page 164 Redial 196 9 Saved Number Redial from Idle State page 164 COS Sw 11 1 COS Switchover 149 Select Secondary COS page 90 Call hf 8 Send Call Wait tone CampOn Offhook Call Offer 2 Ring page 31 Call 195 Series Call page 41 Feat MENU Silent Monitoring options page 172 Call 4 On receiving Reminder and Wakeup Calls Snooze page 168 Call 1321 Exclude Source Split Call page 183 Dir 4 Directory 1994 Personal Insert a space between page 95 words Call 1323 Handset Speaker page 18 SL Set
159. ndcw v Page Mute Msg Camp On also known as Call Back Use this feature to have the system automatically call you back when the DND destination station becomes available See Camp On Call Back on page 81 Not used during reorder tone Voice Page the called party s keyset station using this feature Your call is automatically answered and your voice heard over the called party s speakerphone after the Voice Page tone stops See Paging Voice Paging on page 147 Mute can be activated during reorder tone so that when the Do Not Disturb is overridden your side of the conversation is muted and the called party will not hear anything When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone See Mute Microphone on page 141 Msg Leave Message Use this feature to leave a message at the called party s station This feature lights the message waiting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s display See Messages Options on page 138 Break In operates as DNDOvr DND Override enables an authorized user to send a ring tone thus overriding the Do Not Disturb status When you hear the reorder tone if DON T DIST or UNATTENDED mess
160. ne is not in Exclusive Hold mode for all calls press before you press Hold Press to place a call into Exclusive Hold The LINE on hold will remain steady on at all other FlexSets in the ELA Group and the call will only be retrievable from your station Transferring call to a group member during conversation Once Exclusive Hold is defined for your station all calls a bullet is displayed next to ExHold even if the key is pressed to temporarily override the Exclusive Hold feature However when your call is completed the telephone will return to the permanent status as previously defined for all calls If your telephone is in Exclusive Hold mode for all calls press before you press Hold 1 Press Hold The LINE on hold will flash at all FlexSets in the ELA Group 2 Listen for the confirmation tone 3 Inform the party to whom you wish to transfer on which line the call is on hold Station Telephony Features 106 FlexSet IP 280S User Guide ELA Groups Exclusive Hold Executive Privilege Use this feature to temporarily copy all the COS features from any system station to your FlexSet enabling you to use features or to dial numbers restricted at your current station After one call the current FlexSet returns to its previous COS Some FlexSets may be denied the Executive Privilege feature as defined by the current Class of Service Press to access this feature Page 1 10 50 26 May 2007 Company xyz username station
161. ne is not in Exclusive Hold mode for all calls press before you press Hold Press to place a call into Exclusive Hold The LINE on hold will remain steady on at all other FlexSets and the call will only be retrievable from your station Transferring call to a group member during conversation Once Exclusive Hold is defined for your station all calls the Exclusive Hold key LED remains illuminated and a bullet is displayed next to ExHold even if the key is pressed to temporarily override the Exclusive Hold feature However when your call is completed the telephone will return to the permanent status as previously defined for all calls If your telephone is in Exclusive Hold mode for all calls press before you press Hold 1 Press Hold The LINE on hold will flash at all FlexSets 2 Listen for the confirmation tone 3 Inform the party to whom you wish to transfer on which line the call is on hold Returning or picking up a call on hold Press the flashing LINE key Station Telephony Features 67 FlexSet IP 280S User Guide Boss Groups Exclusive Hold Boss Groups Call Forwarding Calls arriving at your Boss Group can be forwarded according to certain criteria to ring at various destinations Calls incoming from an external source only can be forwarded using ALE Busy E NoAn E and Time E Additionally calls from Internal and External sources can be forwarded to different destinations as described on page 73
162. ng PortUp FastUp and FastDn 4 To set Call Forward choose and dial the destination number to which calls are to be forwarded OR To cancel Call Forward choose Cancel 5 Press SPKR or to exit and save Station Telephony Features 69 FlexSet IP 280S User Guide Boss Groups Call Forwarding Call Forwarding Follow Me Calls arriving at your station can be forwarded to ring at various destinations depending on the state of the terminal all busy no answer timed In addition to the forwarding options detailed above your FlexSet can distinguish between calls arriving from an internal or external source when forwarding Calls incoming from an external source only can be forwarded using ALE Busy E NoAn E and Time E Additionally calls from Internal and External sources can be forwarded to different destinations as described on page 73 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls A bullet appears next to any active forwarding feature on the Forwarding Options screen page 2 below and an additional bullet appears next to on the idle screen Page 1 below Forwarding options are accessed by pressing from idle state Page 1 Page 2 Station Telephony Features Call Forwarding Follow Me 10 50 Ap May 2007 Comp
163. ng a call Therefore when advised that the second party s keyset FlexSet DKT T207M or T208M is in Speakerphone mode you can choose to refrain from publicizing private information Detection of your party s activated loudspeaker A Speaker tone is heard and the SPKR ON message flashes on the second line of the display e when you answer a call initiated with an activated loudspeaker e when the called party answered you with an activated loudspeaker e during a call when the second party activates the loudspeaker Operating the FlexSet 18 FlexSet IP 280S User Guide Second Party Speaker Status Using the Speakerphone or Headset The FlexSet is equipped with a speaker so that it can operate as a speakerphone This enables you to converse without lifting the handset Pressing the speakerphone SPKR key automatically switches on the microphone and speaker All dialing or conversation is automatically hands free the handset remains on the cradle There are however several ways of using the speaker key such as in conjunction with a headset or when SPKR is programmed for on off operation and using the Speaker Handset soft key to switch between the handset and the speaker Hands Free Conversation With handset on cradle When the handset is on the cradle and SPKR flashes you can speak hands free by pressing the flashing SPKR key or by using one of the methods described in Making Calls on page 27 Switchover from speakerphon
164. ng calls to your station See Do Not Disturb DND on page 98 FlexiCall allows you to set a telephone located outside the enterprise as your FlexSet s double Use this feature to edit FlexiCall options See FlexiCall on page 108 Redia Redial is used to redial the last dialed number or a number that has been saved See Redial on page 164 Page Page Queue retrieves a held Page Queue call A Page Queue call can be picked up from any system station See Page Queue on page 142 Hold retrieves a call from hold See Hold on page 129 Remin Reminder is used to set review or cancel reminders which will ring your FlexSet at a designated time More than one reminder can be programmed See Reminder on page 168 Call Pickup enables you to pickup another ringing station in your system See Call Pickup on page 77 Camp On also known as Call Back When a network station is busy or does not answer you may request that the system automatically call you back when the required destination number is available See page 87 Park When a call is parked at your station appears with a bullet to the left Use this function to retrieve the call See Park on page 150 lt 0 O To I 7 I o zZ 5 D 5 D gt by Do x 3 x 2 X j E e amp e D o D 9 a CH D Voice Page is used to call another keyset station The called keyset station will automatically answer the voice page acting in a similar manner to an intercom See Paging Voice Paging on
165. ng the various display panel 5 soft key options appear throughout this guide Where a list menu or sub menu continues through several lines these are indicated as Page 1 Page 2 etc The location of the soft key options that appear in the figures in this guide may differ from their actual locations on your FlexSet Several telephony features are toggle switches Therefore the first time you press a feature s soft key the feature is activated or turned on The second time you press the same feature s soft key the feature is canceled or turns off automatically See Index Soft Keys and Feature Codes on page 252 for an alphabetic list of all available feature options Operating the FlexSet 16 FlexSet IP 280S User Guide Using the Telephony Features Using the System Defined Fixed Keys Four FlexSet buttons are programmed during installation and are the same for each keyset system wide These fixed system keys cannot be programmed from the telephone and can only be changed system wide by the system administrator The four system defined fixed keys are different from site to site The default features are Recall XFER Hold The Hold key is used for placing a party on Hold while another call is made or received The held party can hear one of the following music ring back tone busy tone or no sound at all as defined system wide see Hold on page 129 Transfer While engaged on a call you can activate a feature by p
166. number t gt Lock CcOS Sw Setup Trace Page 2 EXECUTIVE Enter Dial Operating Executive Privilege 1 Press Exec 2 Dial the station number 3 Dial the passcode of that station see Setup on page 222 Now the current FlexSet resembles the other station Continue to dial as you would from that station Station Telephony Features 107 FlexSet IP 280S User Guide Executive Privilege FlexiCall Calls ringing at your Coral station can 7 paS simultaneously ring at any designated internal or 7 a gt external phone such as home phone mobile and second station and can be answered at either phone Your FlexSet can distinguish between calls os l a arriving from an internal or external source when ringing at the remote destination see Internal External FlexiCall on page 109 Calls can be transferred back to the original FlexSet anytime during the call Home Phone Office Phone 1 Cellular Phone B Office Phone 2 The FlexiCall feature is an ideal solution for office applications requiring a courtesy telephone and applications requiring an extension telephone to a system FlexSet The FlexiCall feature may be used d also to semi connect ancillary devices such as S p answering machines fax machines or data xn modems to your FlexSet without using a separate telephone number NOTES e The remote destination rings even when your office FlexSet is
167. o SE 141 Page TEE 142 Paging Announcing Public Address nnnnaannunennnennnnresnrrernrrrsrnrnsennrnsrrressrrren 146 Paging Voice Le e Le BEE 147 PAGING ZONC Page E 149 Pakean tear reread a eit seek Dots h ee EE 150 PHONG Eege 152 Programming Feature TE 153 Programming Button Labeling ccccecsscecascodee ee Ee te eee 160 FRECOPGING Ee UE 163 Table of Contents TOC 6 FlexSet IP 280S User Guide KENE nerne EEAO Aaaa aa EER EE ae dadota iea 164 Relay ACCESSOry EE 167 Reminder eege Agen e Beete 168 5401210 Ee EE 169 Series Call eege getrei Eege Ae 171 Silent MOnitoring E 172 Speed Dialing Private Library cccccccsssecccceecececeesecceaeeeesseeeeesseaeeesseeessees 175 Speed Dialing Using Private and Public Libraries ccccccccceeeeeeeeesaeeeeeeees 179 Touch Tone Dialing DTMF for Other Common Carriers OCH 180 Transter XTer ER 181 Transfer Broker Consultation 3 Way Conference Call 185 Make EE 189 Whisper Paging ER 191 Table of Contents TOC 7 FlexSet IP 280S User Guide Attendant ETC 193 Available leiren EE 193 Call PORWANG EE 196 Canned Messages eoori ereere ane eea EREE OEEO TEETE e EE E 198 Malicious Call Te 201 Keiler 202 Ee 204 IR ee 206 Station Setup EEN 208 System Features EE 211 Trunk Setup E 217 GT a EE ET temenc badsasnevebedeubnivGbostucasach eon scavuceoceos ieeceennebunarecnes 222 EE ee EE 222 Coral Telephony EE 223 User Definitions Menu EE 229 Sys
168. o assist with intercepted calls to a station A station s call could be intercepted for the following reasons Dial Fail Incomplete number dialed COS Fail Class of Service denies the use of a certain feature Toll Barrier Block on certain external numbers Undefined Destination The destination is not recognized by the system Passcode Fail Illegal Account Code VFAC number is not recognized by the system INTCPT caller COS DIAL COS T BAR UNDEFINED FAIL dialed JL DND Mute FwdAll Al11 E Number Answering Intercept Answer the call The intercepted caller number and its COS number are displayed on the first line of the display The second system line displays a written fail message and the dialed number feature code or outgoing destination number 2 Ask the caller for the dialed number If the number is incorrect or a denied feature the attendant can transfer the call to another destination Operating the FlexSet 51 FlexSet IP 280S User Guide Return Calls Ports Without Disconnect Supervision Attendant Station When two Ports Without Disconnect Supervision PWDS are connected the length of conversation allowed is predetermined The attendant is called from time to time to control the connection PWDS CALL your party 1 PWDS party 2 gt DND Mute FwdAll All E Number Your phone rings BTO party 1 party 4 gt xfer Mute Erchls Dest Source Connected par
169. o status inquiry 31 normal unspecified no action 33 circuit out of order 34 no circuit channel available call later 35 destination unattainable 37 degraded service 38 network out of order wait and call later 39 transit delay range cannot be achieved Appendix D ISDN Cause Numbers 245 FlexSet IP 280S User Guide Cause CODE MEANING ACTION 40 throughput range cannot be achieved 41 temporary failure call later 42 switching equipment congestion call later 43 access information discarded no action 44 requested circuit channel not available notify system administrator 45 preempted 46 precedence call blocked 47 resource unavailable unspecified notify system administrator 49 quality of service not available notify system administrator 50 requested facility not subscribed notify system administrator 51 reverse charging not allowed 52 outgoing calls barred 53 outgoing calls barred within GUG 54 incoming calls barred 55 incoming calls barred within GUG 56 call waiting not subscribed 57 bearer capability not authorized notify system administrator 58 bearer capability not presently available call later Appendix D ISDN Cause Numbers 246 FlexSet IP 280S User Guide Cause CODE MEANING ACTION 63 service or option not available unspecified notify system administrator 65 bearer capability not im
170. ompany xyz username station number to St Set Tk Set System Page 2 Attendant Call Charge gt Report Reset Call Charge Report The Attendant may request the Call Charge printout at any time for a single station room or for all stations rooms without resetting the Charge Table content This feature is useful for informing a hotel guest of current telephone charges Printing for a single station room 1 Press Report Choose and dial a station room number or scroll through the list using and Prev 2 3 Choose to print The PR 4 Press SPKR or to exit NTED message appears on the top line of the display Printing for all stations rooms 1 Press Report 2 Choose to print Attendant Features Call Charge 206 FlexSet IP 280S User Guide 3 Listen for the confirmation tone Call Charge Print and Reset is used to reset the charge table back to zero and print the charges accumulated per station The attendant may request print and reset for only one station room or for all stations rooms This feature is useful for giving a hotel guest the telephone charges at checkout time Printing and resetting the charge table For a single station room 1 Press print with reset 2 Choose and dial a station room number or scroll through the list using and Prev 3 Choose to reset and print The PRINTED WITH RESET message appears on the top and middle lines of the display 4 Press SPKR or to exit
171. ompleted the telephone will return to the permanent status private or non private as previously defined for all calls Station Telephony Features 105 FlexSet IP 280S User Guide ELA Groups Privacy ELA Groups Exclusive Hold As an ELA Group member you can put your telephone into Exclusive Hold mode This ensures that a call you place on hold can be retrieved only at the station where Exclusive Hold was originally placed If Exclusive Hold is cancelled the call put on hold can be retrieved by any other member of the ELA Group by pressing the flashing LINE key The feature can be utilized for a specific call or for all calls Operating Exclusive Hold for all ELA calls 1 To activate Exclusive Hold press ExHold The message EXCLUSIVE HOLD is displayed When this feature is activated a bullet appears next to ExHold 2 To cancel Exclusive Hold press again The message NON EXCL HOLD is displayed You may override the station Exclusive Hold setting on a call by call basis Exclusive Hold is a toggle feature Thus if your station is in EXCLUSIVE HOLD mode you may remove the Exclusive Hold restriction and allow others to pick up your held call alternatively if your station is not in EXCLUSIVE HOLD mode you may apply Exclusive Hold to a specific call This is done by pressing during a call before pressing HOLD Press this key to toggle the feature on and off This key can be pressed as many times as necessary If your telepho
172. on at a busy or non answering station on page 140 Camp On also known as Call Back When a station does not answer you may request that the system automatically call you back when the required destination number is available See Camp On Call Back on page 87 Voice Page the called party s keyset station using this feature Your call is automatically answered and your voice heard over the called party s speakerphone See Paging Voice Paging on page 147 Operating the FlexSet 28 FlexSet IP 280S User Guide Making Internal Calls Mute can be activated during ringback so that when the call is answered your side of the conversation is muted and the called party will not hear you When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 Number is used to briefly display the caller s dial number instead of the name Operating the FlexSet 29 FlexSet IP 280S User Guide Making Internal Calls Upon Hearing Reorder Tone After dialing an internal station that is idle but has been set to Do Not Disturb or UNATTEND the following features are available After dialing a station and receiving a reorder tone override can be applied by pressing DNDOvr DONT DIST called number or name gt CampOn Se
173. or these values Telephony Features The FlexSet is part of the Coral family of telephones that have access to a rich array of telephony features that are user activated The features supplied by the Coral system appear in the FlexSet display whenever the FlexSet is engaged Time Out A predetermined period of time allowed to complete a specific function If the function is not completed for example dialing the caller is dropped and the exchange equipment freed for other users See also Recall Automatic above Transfer Xfer While engaged on a call you can initiate a feature by pressing the XFER Transfer key XFER provides you with a distinctive dial tone which enables you to either transfer the call or activate a feature XFER puts the second party on Hold and provides one of the following music reorder tone busy tone or no sound at all as defined system wide If your Coral system is connected to another PABX you may have to use the FLASH key instead of the XFER key The XFER key is used for local Coral system features while the FLASH key is used to flash on trunks In some systems if you are not connected to a DTMF destination transfer can be carried out by dialing 1 instead of pressing the XFER key In some systems transfer is applied automatically when you dial a number See also Auto Transfer on page 235 Appendix A Glossary 238 FlexSet IP 280S User Guide Term Description Trunk
174. plemented check destination is correct try again from different compatible terminal notify system administrator if message returns 66 channel type not implemented notify system administrator 67 transit network selection not implemented 68 message not implemented 69 requested facility not implemented notify system administrator 70 only restricted digital information bearer capability notify system administrator is available 79 service or option not implemented unspecified notify system administrator 81 invalid call reference value notify system administrator 82 channel does not exist 83 a suspended call exists but this call identity does no action not 84 call identity in use no action 85 no call suspended no action 86 call having the requested call identity has been no action cleared 87 called user not member of GUG Appendix D ISDN Cause Numbers 247 FlexSet IP 280S User Guide Cause CODE MEANING ACTION 88 incompatible destination check destination is correct try again from different compatible terminal notify system administrator if message returns 89 non existent abbreviated address 90 destination address missing and direct call not subscribed 91 invalid transit network selection notify system administrator 92 invalid facility parameter 95 invalid message unspecified notify system administrator 93 mandatory information element is missing notify
175. ppears in the display the trunk line is blocked DEASSIGN means the trunk line is in use by the system DropND Drop No Dial is used to program an outgoing trunk to be dropped when a caller does not dial the first digit within a system wide time limit The trunk is then made available to other users Hotimm Hot Trunk Immediate is used to program an outgoing trunk so that the trunk automatically and immediately connects to the system ot Hot Trunk Delay is used to program an outgoing trunk to automatically connect to the system after first digit time out when no dialing has taken place IncOnl Incoming Only is used to reserve any trunk for incoming calls only thereby preventing outgoing calls on that trunk OutOni Outgoing Only is used to reserve any trunk for outgoing calls only All incoming calls on that trunk will continue ringing with no answer and will not be transferred to any destination LI Reserved To is used to reserve any trunk and trunk group to a specific station or boss group The reservation will prevent any other stations or boss group stations from making outgoing calls on these trunks Attendant Features 219 FlexSet IP 280S User Guide Trunk Setup Features Operating features marked with 1 Choose the feature soft key AutGrd LAR Block BsyOut DropND Hotimm HotDiy ect 2 Choose and dial a trunk number or scroll through the list using GG 3 Choose Set to activate AS
176. program a maximum of six priorities in any order e OUTSIDE Line trunk trunk group dial service or routing access e LOOP default access code 121 e LOOP Originating Only default access code 125 e Boss Group Line Key e ELA Line Key 2 Press dial the activation code v 3 Listen for the confirmation tone NOTES e Ifyou intend to select an OUTSIDE line as the first priority you must program a LOOP or LINE key to be able to dial internal numbers When activating a feature press LOOP or LINE first then dial the required number 226 FlexSet IP 280S User Guide Coral Telephony Features PrvLib DND WP ExHold Setup e This feature is useful if you make mostly trunk external calls Assign a preference to an outside line s and each time you make a call you will be connected directly to an external trunk Private Library is used to program your personal Speed Dial Directory A Private Library can be used to speed dial long numbers Also you can use a Private Library to dial external or network numbers for features that allow only internal destinations such as Call Forward Divert and Hunt features For a full explanation of this feature see Speed Dialing Private Library on page 175 Security Line is used to block another user from employing the Break In feature on your FlexSet extension All Call Waiting and Break In feature tones are blocked When activated a caller attempting to break in to your station will rece
177. r Appendix C LED Indications Programmable Keys 243 FlexSet IP 280S User Guide Appendix D ISDN Cause Numbers Cause CODE MEANING ACTION 0 valid cause code not yet received 1 unallocated unassigned number check number and call again 2 no route to specified transit network notify system administrator 3 no route to destination notify system administrator 4 send special information tone 5 misdialed trunk prefix 6 channel unacceptable notify system administrator 7 call awarded and being delivered in an established no action channel 8 prefix 0 dialed but not allowed 9 prefix 1 dialed but not allowed 10 prefix 1 dialed but not required 11 more digits received than allowed 16 normal clearing message displayed as text no action 17 user busy message displayed as text call later 18 no user responding call later Appendix D ISDN Cause Numbers 244 FlexSet IP 280S User Guide Cause CODE MEANING ACTION 19 no answer from user user alerted call later 21 call rejected call later 22 number changed check number and call again 23 reverse charging rejected 24 call suspended 25 call resumed 26 non selecting user clearing 27 destination out of order call later 28 invalid format address incomplete check number and call again 29 facility rejected notify system administrator 30 response t
178. re you will need to assign DSS keys for each conference member up to 6 or 15 depending on system hardware you want to be able to add to a Group Call following this procedure e DSS buttons may also be programmed with Trunk Groups followed by an external dial number to enable joining external members These members however are subject to all previous group call definitions where they must be given the right to speak or remain in Mute mode while listening to the Group Call see page 122 3 The member s phone rings The ADD MEMBER DSS key LED is turned off and the member s DSS key lights at the Group Operator s station 4 The member answers and joins the group call NOTE The ADD MEMBER DSS LED remains lit when attempting to add a non legal dial number to the Group Call allowing you to attempt another number Station Telephony Features 121 FlexSet IP 280S User Guide Group Calls Adding Participants by Group Operator Group Calls Submitting Request to Speak Members may be permitted to participate in a Group Call with the ability to speak and hear each other or in the Mute mode In case of a muted conference only a Group Call initiator has the right to speak The user defined as Group Operator can set his own station to the audible mode while connected to the conference and may grant the right to speak to other participants This feature allows you to request permission to speak from the Group Operator The request is s
179. relevant BUSY or NO ANSWER message NANS station unanswered original caller NO ANSWER station unanswered DND Mute FwdAll All E Number Station does not answer SBSY busy station original caller BUSY busy station gt DND Mute FwdAl l Number cCallwt Station is busy Answer the return call then either s Ask the calling party if they wish to transfer to another party e Hang up e Press to automatically camp on to the station from which the call was transferred Transferring a held call Use transfer of a held call to connect an incoming call to the held party such as when you have to locate someone for a caller 1 Press or XFER While the party is being held dial a destination number 2 Press the flashing DSS key associated with the held call 3 Press SPKR or hang up to transfer the call Station Telephony Features 182 FlexSet IP 280S User Guide Transfer Xfer Transfer Split Call Split call allows you to alternate between two other parties by pressing soft keys defined as Exclude Source and Exclude Destination The feature also allows 3 way conversation by merely pressing one of the keys or Dest when the bullet next to that key is steadily lit This feature can be activated in any sequence any number of times When you speak privately with either the Source or Destination the other party is automatically put on hold Source the first party with whom a connection was m
180. reorder tone and only a station with DND override is able to call that station LI Hot Station Delay is used to program a telephone to ring another station automatically connect to a paging device or automatically dial out when the handset is taken off hook or SPKR is pressed and no digits are dialed within the programmed first digit time out Possible destinations are operator station hunt group Attendant Features 208 FlexSet IP 280S User Guide Station Setup Features boss group keyset voice page zone group page page public address UNA central bell outside trunk call public and private speed dial pre recorded DVMS message group call and network number NOTE Hot Station Delay is not applicable for SIP telephones such as T207S and T208S LI Hot Station Immediate is used to program a telephone to immediately ring another station automatically connect to a paging device or automatically dial out immediately when the handset is taken off hook or SPKR is pressed or upon dialing from T207S and T208S telephones Possible destinations are operator station hunt group boss group keyset voice page zone group page page public address UNA central bell outside trunk call public and private speed dial pre recorded DVMS message group call and network number ren Originating Only is used to prohibit incoming calls from arriving at a station In this case the user can only make outgoing calls but is unable to receiv
181. ress or Custom and then press Apply eTo record your own voice ring tone for external calls press Custom Edit and then Record Pickup the handset press Start and then start recording up to 16 seconds your ring tone When you are finished press Stop and then Save the New ring will be updated after RESTART message appears on the top line indicating that your custom ring is being saved in your FlexSet IP s memory NOTE Recording a new ring tone deletes the previous custom ring tone if any from your FlexSet IP s memory eTo listen to your own external ring tone press Custom Edit and then Play CAUTION Oo The Ringer is disabled and the FlexSet cannot receive calls when DND or Call Forward All are indicated by bullet and DND or FwdAll messages on the display Operating the FlexSet 26 FlexSet IP 280S User Guide Ring Adjustment Making Calls To place a call use any of the following methods e Lift the handset and dial from the dial pad e Press SPKR and begin dialing directly from the dial pad e Begin dialing without lifting the handset The Speaker is automatically activated e Press any idle LED not lit DSS or LOOP LOOP originating only or LINE key and after hearing a dial tone begin dialing NOTE Ifyou receive error messages when attempting to connect refer to Appendix E Troubleshooting on page 250 at the end of this document The options available in each of the selected Fle
182. ressing the Transfer key When using Transfer a special distinctive dial tone is heard enabling you to either transfer the call or activate a feature Transfer puts the second party on Hold and provides one of the following music ring back tone busy tone or no sound at all as defined system wide see Transfer Xfer on page 181 LOOP The LOOP key is used for making and receiving calls When several LOOP keys are in use the station acts as if itis a multi line instrument To program additional LOOP keys see Programming Feature Keys on page 153 e default LOOP access code 121 e default LOOP Originating Only access code 125 Speaker SPKR The Speaker key is used to converse hands free When conversing through the speaker voice volume can be adjusted Volume of call monitoring paging etc can also be adjusted by using the volume control buttons See page 19 and page 24 Operating the FlexSet 17 Using the System Defined Fixed Keys o d o o dei ee Fixed System Keys FlexSet IP 280S User Guide Second Party Speaker Status ANSWER 2nd party 2nd party SPKR ON JL Page_Q xfer Hold Mute callwt This feature alerts you when the loudspeaker of the party you are conversing with is activated for hands free or group conversation A Speaker tone and display message notify you when the called calling party is in SPKR mode or if they switch to SPKR mode duri
183. rogram additional keys repeat Steps 7 5 Nn Sending a Help Request During a call when you need help press the HELP DSS key and continue the call while watching the HELP key LED Your HELP key LED is lit while the destination phone rings The LED flashes when the call is answered The destination station displays the help message on the station display while the station is ringing Wait for help or press the HELP key again NOTE Discuss with co worker partner what Help procedure should be performed when Help is requested Station Telephony Features 127 FlexSet IP 280S User Guide Help Requesting Help Answering This feature allows you to receive a call for help from another station Answering a Help Request 1 Answer the call listen for the confirmation tone and check the station number displayed 2 Press SPKR or hang up to release 3 Take help action as agreed NOTE _ If engaged in a call when help is requested a muted ring tone and message is received Terminate the call or put it on hold and answer so the requesting station knows that you have received the request for help Station Telephony Features 128 Help Answering FlexSet IP 280S User Guide Hold A calling party can be placed on hold while another call is made The held party can hear one of the following music reorder tone busy tone or no sound at all as defined system wide Call Hold is accessible via or HOLD Page 1 10 50
184. roll between names by using Next or by pressing the 9 button 3 Begin speaking Return Call If the parked call is not picked up within a predetermined time system defined timeout the call will automatically return to the originating station from which the park was made 1 Press SPKR or pick up the handset to answer 2 Begin speaking RECALL 2nd party DND Mute FwdAll All E Number NOTE More than one call can be parked at a single station but calls are retrieved on a first in first out basis FIFO That is the first parked call first in will be the first call that is picked up first out However if multi parking is required it is recommended that the Page Queue feature be used instead see Page Queue on page 142 Station Telephony Features 151 FlexSet IP 280S User Guide Park Phone Lock Use this feature to prevent unauthorized persons from using your phone line Incoming calls may still be answered Press to lock your FlexSet Page 1 10 50 26 May 2007 Company xyz username station number t gt Exec cOS Sw Setup Trace Page2 PHONE UNLOCK ENTER PASSCODE Page 3 10 50 26 May 2007 Company xyz username station number UnLock UnLock UnLock UnLock UnLock Locking unlocking your phone 1 Press or Unlock 2 3 Listen for the confirmation tone 4 Dial your 4 digit Passcode number To define your passcode see Setup Passcode on page 225 W
185. s ALL of the following three party transfer functions as defined by your Transfer COS definition consult your system administrator for details Each action is performed by first pressing transfer or XFER however for stations where Auto Transfer is defined in the Class of Service transfer will take place as soon as the required number is dialled This will take effect only the first time that the transfer takes place Subsequent actions do require pressing as defined in this manual Function Use to Broker Call This feature allows you to put a call on hold and then converse privately with a third party while switching between the two calls The party not in conversation is automatically put on hold and cannot hear any other conversation See Transfer Broker on page 186 Consultation Call This feature allows you to consult with a third party While consulting the original caller will be put on hold After consultation is complete the two original parties will be reconnected and the consulted party is then released See Transfer Consultation on page 187 3 Way Conference Call This feature allows you to bring a third party into an ongoing conversation All three parties can converse in a three party conference See Transfer 3 Way Conference on page 187 Combination of Consultation Broker 3 Way Conference This feature allows you to change a conversation from broker to consultation to 3 way conf
186. s a user friendly and powerful telephone designation strip program which allows an office printer to quickly create labels custom designed for various FlexSets The FlexSet comes with a preprinted DESI label inserted beneath the faceplate Additional blank DESI Labels may be purchased from your dealer in letter or A4 sized paper The sheets of peel off stickers are provided to label the FlexSet buttons with names and phone numbers To choose the appropriate label sheet layout designated for the specific FlexSet model refer to the table below Use DESI software downloaded from the manufacturer s site http www tadirantele com products_terminals asp or from the DESI site http www desi com to print the labels from your computer Follow the online download instructions Label Sheet Catalog FlexSet Model Letter A4 Details 8 x 11 IP 280S 7244 7400430 7244 7400420 26 buttons with Navigator Station Telephony Features 160 FlexSet IP 280S User Guide Programming Button Labeling Printing the multi designation label e Use the DESI software to select the layout of your multi designation label as described on the previous page e Enter the button content names per button location e Feed your printer with the label sheet e From the DESI Plus DESI Lite menu choose File gt Print NOTE The left column on the multi designation label is intended for the four system defined fixed keys Other
187. s dialing of the Frozen numbers release from SPKR freeze Add On Adds another external number to the redial list Press and to scroll through the redial list When the required number is found the Auto Redial features see table below can be directly activated for the selected number Press SPKR to exit Station Telephony Features 165 FlexSet IP 280S User Guide Redial To Press Display Message Feature Comments Key LED Select a saved Next REP DIAL nn On Selects the next or previous number in the redial list redial number tttt dddddddddd Enable Enable Exits the redial feature and returns to normal keyset SPKR operation Restart REP DIAL nn On Re enables dialing of the selected number release from HOLD REMOVED freeze Immediately CONFIRMED On Confirms the selected number and immediately dials Dial Cancel On Deletes the selected number Freeze REP DIAL nn h Flashing Ceases dialing the selected number HOLD SET Assign Priority REP DIAL nn P On Increases the redialing rate for a selected number double redial PRIORITY SET cycle Cancel Priority REP DIAL nn On Remove Priority Returns selected number to standard PRIORITY REMOVED redial cycle nn serial number 01 02 03 tttt outside line access code or name dddd external telephone number NOTE Station Telephony Features Redial It is recommended that you program a fea
188. s the Speakerphone facility Off hook provides the dial tone which then enables you to dial or activate a feature LINE The line key is used for making and receiving calls when the station is defined as a member of a Boss group or an ELA group When several line keys are in use the station will act as if it is a multi line instrument LOOP The loop key is used for making and receiving calls When several loop keys are in use the station will act as if it is a multi line instrument On Hook Replacing the telephone handset on its cradle has the same effect as pressing the or SPKR key Outside Line Access Code A series of digits which must be dialed or keyed in order to gain access to a trunk or trunk group Port Provides access to a device station or trunk from within the system Appendix A Glossary 237 FlexSet IP 280S User Guide Term Description Recall Automatic The call that you have transferred to another extension that is busy or that does not answer or that you have put on hold which has returned to you after a predetermined time out period Station Each Coral internal telephone is called a station or an extension Station Group A number of stations linked together members for a common function such as ACD UCD group or Boss group A station can be defined as a member of many ACD UCD groups and or Boss groups System defined Ask your system administrator f
189. sages can also be set directly from a user station without attendant involvement see page 84 Canned message texts are pre programmed by your system adminitrator They can be used to indicate the station s status or any other pertinent information to the calling party Contact your system administrator for the list of canned message texts used in your organization Use the Table on page 200 to list the canned messages available NOTE Check with your system administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 202 the Canned Message feature is unavailable Press to access the Canned Messages options Page 1 10 50 26 May 2007 Company xyz username station number I gt Trace aTrace RoomSt aFwd Page 2 Attendant Room Status J gt RmSts0 RmStsl RmSts2 RmSts3 RmSts4 Canned Message x where x 0 to 15 see Table on page 200 Attendant Features 198 FlexSet IP 280S User Guide Canned Messages Operating Canned Messages 1 Press the required Canned Message soft key The canned message appears on the top line 2 Press and enter the station room number or scroll through the list using CO 3 Choose to activate OR l Choose to deactivate or reset The status definition ASSIGN DEASSIGN appears on the top line 4 Press SPKR or to exit and save NOTE The first canned message that you activated is the one that
190. sed of three lines System lines i gt and 2 lines and function options on 3rd line according to FlexSet status See Using the Display Panel on page 13 Handset Works as typical phone handset Headset Non manufacturer headset purchased by customer see page 18 page 23 and page 224 Hook Switch On hook or off hook for handset Handset Latch Used to catch the handset when wall mounted or for elevated 60 or higher desktop mounts Loudspeaker Output sound device used in hands free operation paging and ringing Microphone Input sound device used in hands free operation Ring and Message Waiting Lamp Lamp flashes at a slow rate indicating that a message is waiting Lamp flashes at a faster rate to the beat of the ring when the phone is ringing FlexSet Overview 7 FlexSet IP 280S User Guide Component Descriptions Component Description Programmable Provides a shortcut to a string of dial commands or telephone number by using a pre defined key Keys DSS known as a DSS Direct Station Selection key Instead of dialing a number or dial commands this can be done by pressing the programmed key Several dial commands in a series may be programmed into one DSS key useful for one button speed dialing voice response and voice mail system access and other complex dialing patterns Features keys can be programmed exactly as they are programmed in the FlexSet 280D and
191. sends a list of the calls to a terminal or printer Malicious Call Trace must previously be activated see On Off above or the message CALL TRACE OFF will appear and the action will not be completed 1 Press Print 2 Choose and dial a station room number or scroll through the list using and only 3 Choose Set to print The message CALL TRACE PRINT appears Attendant Features 201 FlexSet IP 280S User Guide Malicious Call Trace Room Status Used to turn the Room Status definition of a station on or off There are 16 different Room Status definitions for each station This feature is applicable for Hotel Motel use Contact your system administrator for their various definitions Use the Table on page 203 to write in the various room statuses NOTE Check with your system administrator whether your Coral system supports the Room Status or Canned Messages feature If your Coral system supports the Canned Messages feature see page 198 the Room Status feature is unavailable Press to access the Room Status options Page 1 10 50 26 May 2007 Company xyz username station number I Trace aTrace RoomSt aFwd Page 2 __ Attendant Room Status J gt RmStsO RmStsl RmSts2 RmSts3 RmSts4 Room Status x where x 0 to 15 see Table on page 203 1 Press the required Room Status soft key The status definition appears on the top line 2 Press and enter the station room number or scroll through the list using CO 3
192. ser Guide Using the Speakerphone or Headset Headset J purchased by the customer Earpiece electronic Displ ringer g ee g C Volume buttons 3 lines 40 characters each S Ring and Message waiting lamp 5 soft keys 22 user programmable keys with LED indicators for dial number or telephony features Dial pad Removable Faceplate key pad 4 system defined fixed Microphone keys programmable identical function to all Navigator keys 4 fixed keys keysets in the system Operating the FlexSet 22 FlexSet IP 280S User Guide Using the Speakerphone or Headset Headset Cord 2 Disconnect Headset Cord 2 Disconnect enables activating a selected preprogrammed key by disconnecting the handset headset cord The feature enables you to automatically invoke a keyset function such as Do Not Disturb Login Logout Attended Unattended Call Forward or any other preprogrammed key function upon disconnection of the headset cord One of the Headset Cord Disconnect purposes is to block a telephone from accepting calls when the headset cord is disconnected Any call forwarding to the keyset will be automatically cancelled when the feature is activated This feature is generally combined with the Headset Only feature to allow calls to be conducted via the headset handset even if the cradle switch is on hook NOTE The Headset Cord Disconnect feature does not work with all headset equipment The feature is
193. shes at all the member stations Any member may answer the call by pressing the flashing line key If the ELA call is put on hold the line key flashes at all the member stations and any member provided the privacy feature is not activated may break in to the call by pressing the flashing line key To place a call a member may press any available line key the line key remains lit at all member stations for the duration of the call Extension Each Coral internal telephone is called a station or an extension Appendix A Glossary 236 FlexSet IP 280S User Guide Term Description Forced Account Code A feature that forces the station user to dial an account code before having access to an outside line A display equipped keyset user attempting to access an outside line without dialing the account code will receive the message ENTER ACCOUNT on the display After dialing the account code the user will be able to continue dialing the intended number Idle A station or extension that is not ringing or busy therefore available for use Intercept If you misdial or dial an unauthorized code restricted to you you will receive a reorder tone or will be routed directly to the attendant operator master extension as defined in your system Off Hook Lifting the telephone handset from its cradle has the same effect as pressing a preprogrammed LOOP LINE or SPKR fixed key but automatically inhibit
194. sk elevation refer to the Coral Terminal Equipment Installation Manual 228 yee a Desktop Elevation Bracket FlexSetOverview 10 FlexSet IP 280S User Guide Desk Elevation at 28 Desk Elevation at 60 NOTE For full instructions regarding desk elevation refer to the Coral Terminal Equipment Installation Manual ID 7 FlexSet Desktop Elevation Stand FlexSet Overview 11 FlexSet IP 280S User Guide Desk Elevation at 60 Wall Mounting The FlexSet can be wall mounted when required NOTE For full instructions regarding wall mounting your phone refer to the Coral Terminal Equipment Installation Manual WALL WALL MOUNT FlexSet Overview 12 FlexSet IP 280S User Guide Wall Mounting Using the Display Panel The FlexSet Display provides an easy to use control interface On this display several different classes of function information and controls are found During normal operation the active function assumes control over the entire area of the display and all of the soft keys Meanwhile the System Lines 1 and SH lines which usually in idle state include the time date site name station name and number automatically change to relay pertinent information about telephony states and operations and the calling party s information Five soft keys located immediately below the display screen act as triggers for any currently displayedFlexSet function or option All of th
195. swer a call at your remote destination your remote phone will be activated as a part of the Coral system and you have the following options Help Requesting Function Dial Use to Place a new call 41 Listen for a dial tone indicating that you can place a call to a new contact Your original conversing party will be disconnected Transfer call 2 Adial tone prompts you to enter the required transfer number Transfer can be screened or unscreened To return to the original conversing party when transfer destination is busy or does not answer dial 2 again Switch to Broker 2 A dial tone prompts you to enter the required third party number Depending on your Class Consultation 3 Way of Service definitions one of the following party functions will be activated see Broker Conference call Consultation 3 Way Conference call on page 134 Broker Call Consultation 3 Way or Combination of Broker Consultation 3 Way Conference Call Divert call to Coral 3 A dial tone prompts you to enter a divert number You will be disconnected and your station conversing party will be transferred to the divert number Your number will not show on the divert party s display Access voice mail IVR 4 For instructions on accessing voice mail from an IRSS phone see page 112 Divert call to your 5 You will be disconnected and your conversing party will be transferred to your Coral FlexSet station Your number wil
196. system administrator 95 invalid message unspecified notify system administrator 97 message type non existent or not implemented notify system administrator 98 message not compatible with call state or notify system administrator messages type non existent or not implemented 99 information element non existent or not notify system administrator implemented 100 invalid information element contents notify system administrator 101 message not compatible with call state notify system administrator 102 recovery on timer expiry no action 103 mandatory information element length error Appendix D ISDN Cause Numbers 248 FlexSet IP 280S User Guide Cause CODE MEANING ACTION 111 protocol error unspecified notify system administrator 112 type of protocol not available 113 ISUP not available 127 interworking unspecified notify system administrator If the message returns frequently notify your system administrator Appendix D ISDN Cause Numbers 249 FlexSet IP 280S User Guide Appendix E Troubleshooting Failure Messages The following failure messages may appear on your FlexSet IP 280S to indicate there is a connection error See the table below to determine the cause of the problem and the solution Failure Message Problem Solution Action CODEC MISMATCH Each FlexSet IP 280S operates a specific set of codecs that determines the compression rate at which
197. t assigned feature Fast Down Scroll Used to fast scroll backward to the previous assigned feature mn mm Jo E SA gt 5 Z 2 3 3 Y SIS Qe 9 IS Next Used to scroll forward port by port through available ports While scrolling the port name number appears on the top line Operates similarly to Next Keeping the 3 button depressed will scroll forward continuously Previous Used to scroll backward port by port through available ports While scrolling the port name number appears on the top line Once you reach the first port on the list this option changes to another option Attendant Features Available Functions 194 FlexSet IP 280S User Guide Function Mnemonic Function Explanation Option CS Operates similarly to Prev Keeping the cC button depressed will scroll backward continuously Scrolling The scroll icon used in this document indicates features for which scroll lists are available namely the PortUp PortDn Next Prev and soft keys lt 9 and C buttons Cancel Used to cancel or to deassign a selected feature Activate Used to activate or to assign a selected feature Exit Exit Terminate Same as pressing SPKR Used to determine the end of the feature programming or to escape from the current operation Attendant Features 195 FlexSet IP 280S User Guide Available Functions Call Forward The attendan
198. t may program stations boss groups and ACD UCD groups so that incoming calls ring at various destinations depending on the state of the terminal all busy no answer timed These features can also be operated directly from a user station when defined by the COS without attendant involvement Calls incoming from an external source only can be forwarded using ALE Busy E NoAn E and Time E Additionally calls from Internal and External sources can be forwarded to different destinations as described in Internal External Call Forwarding on page 73 Possible destinations are operator station group external number via public and private speed call library DVMS pre recorded message UNA central bell group call or network number and the station itself for external calls Attendant Call Forwarding options are accessed by pressing from idle state Page 1 Page 2 All or AI E 10 50 26 May 2007 Company xyz username station number I Trace aTrace RoomSt aRmSts Attendant Call Forward E External BNA BusyNoAns 4 gt All All E Busy Busy E NoAns Forward All The attendant may program stations boss groups and ACD UCD groups so that incoming calls ring at another destination The destination can call back or return calls to the source and the user can still place outgoing calls from their telephone The Distinctive Dial Tone sounds upon lifting the handset at the user s station Attendant Features
199. tchover from speakerphone to handset When you are using the speakerphone and want to use the handset for private conversation lift the handset The SPKR key LED will remain lit Switchover from handset to speakerphone When you are using the handset and want to use the speakerphone first press Spk Hs then when the LED is lit place the handset on the cradle Disconnecting calls There are two ways to disconnect calls e Pressing the lit SPKR key e Returning the handset or pressing hookswitch when is off a bullet is not displayed Operating the FlexSet 20 FlexSet IP 280S User Guide Using the Speakerphone or Headset When the Phone is programmed as Headset Only and for SPKR On Off key When your phone is equipped with a headset When the Headset Only feature is activated see Headset Only on page 126 and SPKR is set to operate as On Off connect release switch you can answer and disconnect calls by pressing SPKR When the key LED is lit You are connected Pressing the lit key will disconnect the call Disconnecting calls Press the lit SPKR key NOTES e See your system administrator to program SPKR to operate as an On Off switch e When the phone is set for Zip Tone mode see page 234 the ring sounds at the headset only rather than through the speaker e Ifthe phone is defined as Headset Only see Headset Only on page 126 the speakerphone will not operate Operating the FlexSet 21 FlexSet IP 280S U
200. tem Definitions MON secs wx veseeec seavcesccnsescsarawectiaaeddndvieeeseetenaseesaanc eee 234 Table of Contents TOC 8 FlexSet IP 280S User Guide Appendix A Glossary EE 329 Appendix E 334 Appendix C LED Indications Programmable Keys seesssseeeeeeeeeeeeeeeeeeees 337 Appendix D ISDN Cause NUMDE SS 0 ccccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeesaeaaaeeeaeeneeeeeeeeeeees 338 Appendix E Troubleshooting siiicccccccssti cn eeeseceeecc eh Eh Eee EEN EEEEESE AER 344 Index Soft Keys and Feature Codes cccccccceeeeeeeeeeeeeeeeeeeeeeeeeseeeeseeeenenseeeeseenees 346 Table of Contents TOC 9 FlexSet IP 280S User Guide Introduction The FlexSet IP 280S or Terminal with soft keys meets all your telephony and office needs It combines the ability to communicate with the IP world with the solid dependability and high level of functionality available from the Coral It can be used in a typical office environment or can connect to the Coral via the IP environment from an external location enabling telecommuting without losing the benefits of the Coral s rich features The benefits you receive from working with the FlexSet will become an invaluable part of your work environment While the technology employed in the FlexSet is state of the art using the telephone is simple and straightforward You will immediately appreciate the easy to reach soft keys Depending on the state of the telephone the display automati
201. tem administrator whether your Coral system supports the Canned Messages or Room Status feature If your Coral system supports the Room Status feature see page 169 the Canned Message feature is unavailable Press to access the Canned Messages options Page 1 10 50 26 May 2007 Company xyz username station number t RoomSt Page 2 Room Status J gt RmStsO RmStsl RmSts2 RmSts3 RmSts4 Press the required Canned Message soft key RmStsx where x 0 to 15 see Table on page 85 to activate The canned message appears on the top line When activated a bullet is shown next to RmStsx and next to e RmSts To cancel press the relevant lit e RmStsx key again NOTE The first canned message that you activated is the one that appears on the internal caller s display panel Therefore to set a new message ensure that you cancel all previous messages Station Telephony Features 84 FlexSet IP 280S User Guide Canned Messages Canned Message Text and User Access Codes Canned Message Soft Key Access Code Canned Message Text Number Dial Pad 0 7026 1 7027 2 7028 3 7029 4 7030 5 7031 6 7032 7 7033 8 RmSts8 7034 9 RmSts9 7035 10 7036 11 7037 12 7038 13 7039 14 7040 15 7041 Station Telephony Features 85 FlexSet IP 280S User Guide Canned Messages Conference Multi Party Calls Conference calls allow several users
202. tered i oe Delay Delay ringing after a system defined timeout period 6 No ring upon receiving an ELA Group call 9 Yes immediately ring upon receiving an ELA Group call 6 Dial the ELA Line number 00 first line 01 second line etc up to 31 Two digits must be entered Press the selected LINE NN DSS key again 8 Press SPKR to release Station Telephony Features 157 FlexSet IP 280S User Guide Programming Feature Keys Programming Keys Examples Key Key Description Procedure Example Contents DSS Permits you to make or transfer a call to an To program a DSS key for extension 4577 Direct Station extension or trunk by using a defined key and Press Progky press the key you wish to program and Selection provides a busy lamp indication for stations or then the extension number 4577 To conclude press trunks programmed under a DSS key the key again Single feature Permits you to activate or cancel a single Coral To program a key to turn the Do Not Disturb DND feature feature on and off Press Progky press the key you wish to program and then the feature code 145 To conclude press the key again Series of Permits you to program a series of features under To program a key to simultaneously turn off the DND features a single key useful for one button speed dialing and transfer all calls to a library number programmed voice response and voice mail system access and
203. the Coral s extensive features e g transfer conference call voice mail access to public and private libraries are available from this off site phone The off site telephone operates as a virtual station in the Coral network retaining the original features of the external telephone in addition to the Coral features NOTE To enable the IRSS feature at your Coral station you must first program a Private Public Library number with your off site phone number see page 227 and page 214 Use the table below to record library numbers that contain your IRSS destination Private Public IRSS Off Site Phone Number Library Number To enable IRSS from remote phone providing caller ID 1 Dial IRSS feature code 17714 2 At the dial tone enter the number of a Private Public Library containing your off site phone number 3 Listen for the confirmation tone To cancel IRSS 1 Dial IRSS feature code 17714 2 At the dial tone dial the cancellation code x 3 Listen for the confirmation tone Station Telephony Features 130 FlexSet IP 280S User Guide Individual Remote System Services IRSS Freedom Placing IRSS Calls For IRSS calls placed from phones that send Caller ID the IRSS feature must be enabled at your Coral station See steps below For IRSS calls placed from phones that do not send Caller ID information the IRSS feature must be enabled using the Executive Privilege feature See page 131 To p
204. the FlexSet IP 280Scommunicates with the Coral This message indicates that the compression rate of your FlexSet IP 280S has not been correctly defined in the Class of Service COS Notify your system administrator IP Address not Legal The static Self IP Address defined in the FlexSet IP 280S is invald Notify your system administrator DNS Server Address is missing The DNS Server IP Address was not provided by the DHCP Server There is no DNS Server defined in the FlexSet IP 280S Notify your system administrator NO MEDIA CHANNEL In order to connect to the dialed number the system requires an available Media Channel Currently all IP Media Channels are engaged The media channel resources will be freed once another user ends their conversation Hang up and try again later No Net Mask There is no Subnet Mask configured in the FlexSet IP 280S Notify your system administrator Appendix E Troubleshooting 250 FlexSet IP 280S User Guide Failure Message Problem Solution Action NO PHYSICAL LINK Your FlexSet IP 280S is not connected to the network Check all wires connections hubs and switches to determine if any parts or components are unplugged or damaged Searching CA no x 1 10 The system is searching for a Call Agent with a correct IP address If the message persists this indicates that the FlexSet IP 280S is unable to communicate w
205. the displayed line A selected option is indicated by an arrow at its left gt Fwd Additional options on a lower line of the display are indicated by a down arrow 4 Msg Additional options on a higher line of the display are indicated by an up arrow f RoomSt Additional options on both a lower and higher line of the display are indicated by a double arrow 1 Remind An activated option is indicated by a bullet at its left e Fwd A selected and activated option is indicated by a bold arrow at its left Fwd Operating the FlexSet 15 FlexSet IP 280S User Guide Overview Using the Telephony Features You do not have to memorize any access codes to activate any of the rich array of Coral system telephony features Each state change in the phone such as from idle to ring ring to answer answer to transfer etc causes the associated state related features to appear on the display panel Simply choose the feature you would like to activate by pressing its associated soft key When the feature is activated a bullet appears next to the feature As shown below while in Idle mode when DND Do Not Disturb is off no bullet appears next to DND When DND is activated a bullet is displayed next to DND Page 1 10 50 Ap May 2007 Company xyz username station number t DND Flexic Redial Page_Q Remind DND OFF Page 2 DND username station number gt eDND Flexic Redial Page Oo Remind DND ON NOTE Figures depicti
206. the first feature code is entered in order to function properly DND and idle display features Press Progky press the key you wish to program and then the LED On Off feature code 1301 and feature code 145 Dial twice in succession SPKR code 120 Enter feature code 137 To conclude press the key again Outside telephone number Speed Key e Permits you to program a key to dial an outside telephone number To program a key to dial 914 354 8132 over trunk group 9 Press Progky press the key you wish to program and then enter the trunk group number 9 followed by the area code 914 and the number 3548132 To conclude press the key again XDA External Destination Appearance Permits you to program a DSS key to provide a common line appearance of external destinations for Boss Group members When the external destination calls into the Boss Group its Public Library key lights at all the boss group member s stations Program each Boss Group member with a DSS key containing the reserved Public Library number for the external destination Station Telephony Features Programming Feature Keys 159 FlexSet IP 280S User Guide Programming Button Labeling The FlexSet includes a removable faceplate for the programmable buttons on the phone enabling the user to label the buttons The DESI Plus Labeling System is used to label the buttons on the FlexSet DESI Plus i
207. the reorder tone when attempting to monitor a call either the port is protected against monitoring SECURED or All conference card ports are engaged NO RESOURCE Station Telephony Features 174 FlexSet IP 280S User Guide Silent Monitoring Speed Dialing Private Library You may program your telephone with your own private Speed Dial directory which can be used to speed dial long numbers Each entry is called a Private Library Number The Private Library can be programmed with an external or internal dial number You can also use a Private Library to dial external or network numbers for features that allow only internal destinations such as Call Forward Divert and Hunt features When entering external dial numbers make sure to include the external access code into the Private Library number as well The speed dial numbers are programmed per station and are unique to each station Therefore dialing the same private library number at one station will most likely include a different destination than dialing the same Private Library number at another station Use the table below to write down your Coral Speed Dial numbers Private Library Speed Dial Numbers Private Library Private Library Contents Destination Number 7000 7001 7002 7003 7004 7005 7006 7007 7008 7009 Station Telephony Features 175 FlexSet IP 280S User Guide Speed Dialing Private Library Programming a new Priv
208. ties hear break in warning tone Answering return calls PWDS 1 Answer the call 2 The connected parties hear break in warning tone 3 Listen for conversation 4 Ifthe conversation has ended press Forced Release Otherwise press SPKR to continue the call for another period of time Operating the FlexSet 52 Return Calls FlexSet IP 280S User Guide Station Telephony Features Overview The following pages detail the rich array of Coral system telephony features available on your FlexSet Features are accessed by use of the context sensitive soft keys for ease of use providing you with a wealth of functionality within easy grasp The features can also be operated by using their system dial codes so that they may be programmed into the programmable keys For more detailed information on feature default dial codes see Index Soft Keys and Feature Codes on page 252 Any feature can be programmed into a programmable key by using its feature code and any required destination number For example you may want to program a CALL FWD SUSAN key that automatically forwards all your calls to Susan see page 153 for instructions on how to program a feature key This section is organized alphabetically on a feature by feature basis Use of this guide is straightforward with each feature listed separately However certain features have various user options In this case all of the options are listed under the major feature name examp
209. ting for you during a conversation See ACD and UCD Hunt Groups on page 56 Operating the FlexSet 32 FlexSet IP 280S User Guide Making Internal Calls During a Call The following features are available during an internal call ANSWER 2nd party name or number gt Page_Q Xfer Hold Mute callwt Page Q Page Queue places your call on hold by sending it to one of ten Page Queue destinations You are then free to page all the system members from your FlexSet and announce that there is a call for Mr Doe on a specific Page Queue Line The call can be picked up from any system station See Page Queue on page 142 Transfer passes your call to another destination Pressing places the called party on Hold Dial a number internal or external and disconnect to transfer the call or first announce the call and then disconnect See Transfer Xfer on page 181 Hold places the active call on hold See Hold on page 129 Mute can be activated during a conversation to mute your side of the conversation handset headset and speaker phone When this feature is activated by the on off toggle switch a bullet appears to the left of Mute The mute feature deactivates the microphone for your speakerphone and handset or headset Press the toggle key again to reactivate the microphone see Mute Microphone on page 141 CallWt Calls Waiting can be used to view the number of calls waiting for you during a conversation See ACD and UCD Hunt
210. tion if at least one line key is defined by the user If the ELA call is put on hold the line key flashes at all the member stations and any member provided the privacy feature is not activated may break in to the call by pressing the flashing line key To place a call a member may press any available line key the line key remains lit at all member stations for the duration of the call Use the following guide to navigate through this section ELA Group Line Keys Programming ososoooesoseesseeeeseseesseeee page 101 ELA Groups USINO E page 103 ELA Groups ET page 105 ELA Groups Exclusive EE page 106 Station Telephony Features 100 FlexSet IP 280S User Guide ELA Extension Line Appearance ELA Group Line Keys Programming Each FlexSet in an ELA Group can be programmed with up to 32 ELA line keys To learn about the different uses of ELA line keys see below NOTE In order for ELA calls to be received on the main ELA station the station must be defined as multi appearance and be a member of an ELA group You may belong to more than one ELA group To Program ELA Line Keys Press ProgKy Press the DSS key you want to program as the ELA line key Dial the ELA LINE feature code default 17718 Dial the ELA Group number main ELA station extension number Continue to enter the Ring State see below Enter the line key number 00 to 31 Two digits must be entered Press the selected DSS key again Press SPKR
211. tivation See Trunk Setup Features on page 217 System Setup is relevant for Attendant Console only System features time public library etc can be edited from this menu See System Features on page 211 Operating the FlexSet 49 FlexSet IP 280S User Guide During Idle Return Calls Options This class of calls typically indicates Return calls from busy or no answer stations user errors system errors or messages that are sent back to the attendant after an operation has succeeded or failed Calls that are returned to the attendant generally require additional operations To help you identify the type of return call that is pending accompanying detailed messages are also shown on the console display Use the following guide to navigate through this topic Attendant Intercept d Calls oc cccccssscccssincesccnccisveicais sonceentesacsuaesvas page 51 Attendant Message Waiting Deier page 140 Attendant Ports Without Disconnect Supervision ccscccceseees page 52 AHendant WakeUp FAU acccccccesccscccsecerancssnesshesncdeasereientcaiiesscesseess page 204 E E page 129 SCSI DEVEL oct eeneg Eed page 139 Fage e page 142 PPD EE Ee dE aaiae page 150 Remmder ne page 168 O 4 ON MOBI EE page 171 Iransjer is not COMAPI CLE oo eudetEeedEhEEEg iei page 182 ere en ZE E E T E page 204 Operating the FlexSet 50 Return Calls FlexSet IP 280S User Guide Intercepted Calls Attendant Station The attendant may be called upon t
212. to carry on a multi party conversation Up to 6 or 15 participants are permitted depending on the system hardware assigned to the conference call Use the following guide to navigate through this section Conference Calls Meet Me ccccccccccacseuscaesonnscesennvacossnvacs seavacosens page 87 Conference Calls Conference Multi Party Locke page 88 Conference Calls Conference View Release nenseeseesseeesee page 89 86 FlexSet IP 280S User Guide Station Telephony Features Conference Multi Party Calls Conference Calls Meet Me Joining a conference Dial the conference number 7098 7099 at the assigned time NOTE A warning tone will be heard by all the participants Adding an additional party to a conference 1 Press xfer 2 Dial the assigned conference number 3 Press SPKR or hang up to leave the conference or remain on the line to stay connected to the conference NOTE A warning tone will be heard by all the participants Leaving a conference Press SPKR or hang up Force Releasing an entire conference Press FrcRis Station Telephony Features 87 FlexSet IP 280S User Guide Conference Calls Meet Me Conference Calls Conference Multi Party Lock The authorized participant can block other users from joining an ongoing conference Conference Lock acts as an on off switch locking and unlocking the conference as required Press once to lock the conference Press again to Unlock NOTE I
213. ture key to make the most out of the Auto Redial feature To program an Auto Redial feature key see Programming Feature Keys on page 153 Default Auto Redial access code 178 166 FlexSet IP 280S User Guide Relay Accessory You can switch a relay on or off in order to activate certain external devices such as external alarm or electric lock These devices are installed by your company Use the form below to write down the types of external devices and their associated codes that are installed Activating deactivating Relay 1 Dial the Relay Code Default Dial Numbers 7086 to 7091 2 Choose to turn relay on OR Choose to turn relay off 3 Listen for the confirmation tone Relay Codes External Device Relay Access Code 1 7086 7087 7088 7089 7090 7091 a alA we nr Station Telephony Features 167 FlexSet IP 280S User Guide Relay Accessory Reminder Use this feature to set review or cancel reminders which will ring your FlexSet at a designated time You can set reminders to ring your FlexSet at one or more designated times If you do not answer the call the FlexSet will ring three more times at one minute intervals More than one reminder can be programmed Press to access the Reminder menu Page 1 10 50 26 May 2007 Company xyz username station number I Redial Page_Q Hold Pickup Page 2 REMINDER 12 00PM gt New Next Cancel
214. ubmitted while your current conference is in progress without disturbing it Sending a request to speak to the group operator 1 Press the Speech Request DSS key or Xfer To program a Speech Request key use Help feature access code 1443 followed by the Group Operator dial number 2 Continue attending the current conference while watching the Speech Request key LED and the second line of the display 3 The TRX ON message indicates that you are given permission to speak 4 The TRX OFF message indicates that the permission to speak is taken away from you Station Telephony Features 122 FlexSet IP 280S User Guide Group Calls Submitting Request to Speak Group Calls Controlling Permission to Speak This function is relevant for Group Calls defined to admit participants only in Mute mode This feature allows the Group Operator to grant a participant permission to speak either by operator s own initiative or as a response to the Request to Speak sent by a Group Call participant The operator can ignore the Request to Speak or act as described below To utilize the feature the Group Operator s keyset must be equipped with a display and the DSS buttons programmed with participants dial numbers Responding to the request to speak 1 Listen for the muted ring and check the station number name displayed 2 Press the flashing DSS button associated with the station that is requesting permission to speak 3 Notify the part
215. uide Making External Calls FishTk Flash on Trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system The second system is a telephone switching center PABX or another Coral system This feature is also known as Calibrated Opening Number Number is used to briefly display the trunk dial number instead of the name Not used during ringback StopDI Stop Dialing is not used during ringback Press this button before you hear ringback tone in order to notify the system when dialing out has been completed In response the system sends your call immediately towards the destination without waiting inter digit time out OCC OCC is used for users connected with pulse trunks and or for when your FlexSet is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks or stations for applications or services such as Voice Mail requiring DTMF tones See Touch Tone Dialing DTMF for Other Common Carriers OCC on page 180 Series Not used during ringback Camp On also known as Call Back When a network station does not answer you may request that the system automatically call you back when the required destination number is available See Calls Waiting Receiving on page 79 Operating the FlexSet 39 FlexSet IP 280S User Guide Making External Calls Upon Hearing Busy Tone After dialing an
216. ullet appears next to to indicate your ID is loaded Once registered within the system you may join as many ACD Groups as required Your ID remains in the system provided you remain logged into at least one ACD Group You may load a different ID number while logged in which will override the previous ID 1 Press LoadibD Your current ID number appears on the display 2 Enter your ID number at the prompt 4 digits 3 Listen for the confirmation tone Log In Out enables you to join or leave an ACD Group You may belong to more than one group simultaneously To join an ACD group 1 Press oo 2 Dial the ACD group The ID number is displayed on the middle line 3 Choose to join the group or to leave the group 4 Listen for the confirmation tone The ASSIGN message indicates that you are logged in while the DE ASSIGN message on the top line indicates you are logged out 5 If you have not loaded your ACD 4 digit ID number the NO ID LOGIN message appears In this instance load your ID number and restart the login process 6 To join additional groups repeat Steps 1 4 7 If you are a member of more than one ACD group use the Primary Login feature see below to define one of those groups as your primary group Station Telephony Features 57 FlexSet IP 280S User Guide ACD and UCD Hunt Groups Primary Login Group If you are a member of more than one ACD group you can use this feature to define one of those groups as your primary gro
217. up Once you have logged into your primary group waiting calls will always be routed to you from this group first 1 Press Prmbog 2 Dial the primary ACD group number 3 Choose Set to join the group or to leave the group 4 If you have not loaded your ACD 4 digit ID number the NO ID LOGIN message appears Load your ID number If this feature is activated a bullet appears next to PrmLog NOTE If no group is defined as primary or if log out is defined for the primary group then the first group you logged into previous page is defined as primary by system Release Resume Press to temporarily leave all the ACD UCD groups of which you are a member Press again to rejoin your group s When released a bullet appears next to RisRsm The top line will show RELEASED ALL when you leave your group s and RESUMED ALL when you rejoin You will be automatically released from all groups of which you are a member if you do not answer a call within a predetermined time defined system wide Release UCD is used to temporarily exit or rejoin the UCD group of which you are a member 1 Press RisUCD Dial your UCD Hunt group number 2 3 Press to exit or to rejoin 4 Listen for the confirmation tone NOTE You can preprogram a feature key for use as a toggle key To program a Release Resume UCD key use feature code 1991 followed by the specific UCD group number Station Telephony Features 58 FlexSet IP 280S User Guide
218. ure controls Auto Transfer When auto transfer is defined at a station dialing the number to which a call is to be transferred will automatically transfer the call use of the XFER key is not necessary This feature is typically utilized by attendants See also Transfer Xfer on page 238 Boss Group A Boss Group is a number of stations operating together in which the individual station may or may not ring simultaneously as defined by the system per Boss Group The appropriate line key will flash at all stations set to ring at a specific station the call can be either transferred to any group member or picked up by any group member when not in exclusive hold Any group member can join a conversation by merely pressing the appropriate illuminated line key However only one additional member can join and this is only when the original group member is not in privacy mode Class Of Service COS A Class of Service COS consists of a list of features that are available to the telephone line user However the user may be denied certain features Each internal telephone is marked with two classes of service Primary and Secondary which can be defined differently In order to increase flexibility the Coral system allows switching between the Primary and Secondary COS but only one COS can be utilized at a time When the telephone is in check out mode the telephone is marked by a system wide defined COS and the user is denied this feature
219. view or cancel the call duration in HH MM SS format up to 13 hours 12 59 59 See Setup on page 222 Operating the FlexSet 41 FlexSet IP 280S User Guide Making External Calls Save Save Number is used to save the dial number of the called external destination The saved number can then be redialed by pressing from idle see Redial on page 164 NOTE The saved number will remain in memory until another number is saved by repeating the above Park Park your call at your station so that you can pick it up at another system station See Park on page 150 Calls Waiting is used to view the number of calls waiting for you during a conversation Flash on Trunk is used to send a signal through the system to trunk lines in order to operate certain types of features that are available on the second system The second system is a telephone switching center PABX or another Coral system This feature is also known as Calibrated Opening Number is used to briefly display the trunk dial number instead of the name OCC OCC is used for users connected with pulse trunks and or when your FlexSet is defined with Auto Transfer This feature enables you to send touch tone dialing DTMF tones over non DTMF trunks and stations6 for applications or services such as Voice Mail requiring DTMF tones See Touch Tone Dialing DTMF for Other Common Carriers OCC on page 180 Series is used to mark an external call before transferring it to a third party This causes
220. wering the call causes the camped on station to immediately ring Camp On can also be operated from idle Camp On is automatically cancelled after a system wide defined period after activation Press to camp on to the unavailable line Page 1 10 50 26 May 2007 Company xyz username station number t gt Park V Page WwhspPg Acctcd Page 2 CAMPING ON LIST EMPTY Sexe Enter Destination KKK Camping On upon hearing a busy tone 1 Press after hearing the busy tone 2 The CAMPING ON Name message appears to inform you that you are camped on Alternatively press to send a call waiting tone to the busy station The station is now made aware that another call is waiting Your side hears a second quicker ringback tone system wide defined Station Telephony Features 81 FlexSet IP 280S User Guide Camp On Call Back Camping On while your FlexSet is idle 1 Press CampOn 2 Dial the destination number 3 The CAMPING ON Name message appears to inform you that you are camped on Entering additional destinations to the Camp On list 1 Press CampOn 2 Choose to enter destination 3 Dial the destination number 4 The CAMPING ON Name message appears to inform you that you are camped on Canceling a number from the Camp On list 1 Press CampOn 2 Use or the button to scroll through the list of Camp On destinations and select a destination 3 Choose to cancel Camp On When the line is ava
221. whisperer in lowered volume The party whispered to can reject the whisper page This feature can also be activated while in Silent Monitor and then the whisperer can be heard as well as hear the two parties conversing Press to Whisper Page a station Page 1 10 50 Ap May 2007 Company xyz username station number t CampOn Park V Page Acctcd Page 2 WHSPR PAGE Enter Destination Sending a Whisper Page 1 Press WhspPg 2 Dial a station number 3 Listen for the whisper tone 4 Deliver the message and disconnect Station Telephony Features 191 Whisper Paging FlexSet IP 280S User Guide NOTES e Whisper Page may not be sent to FlexAir handsets T 402 T 404 T 408 T 304 and IP stations T207M T208M T207S T208S and FlexSet IP 280S e This feature can be activated while you are silent monitoring the whispered party see Silent Monitoring on page 172 Then you can be heard by the whispered party as well as hear the two conversing parties e When you hear the reorder tone and the DND WHISPER message appears the station is protected from receiving whisper paging calls e If you hear the reorder tone and the ON HOOK BY message appears the receiving party has rejected your whisper page Station Telephony Features 192 FlexSet IP 280S User Guide Whisper Paging Attendant Features Available Functions The following pages list the Attendant features that are available
222. will appear on the internal caller s display panel Therefore to set a new canned message ensure that you cancel all previously set canned messages Attendant Features 199 FlexSet IP 280S User Guide Canned Messages Canned Message Text and Attendant Access Codes Canned Message Soft Key Access Code Canned Message Text Number Dial Pad 0 7010 1 7011 2 7012 3 7013 4 7014 5 7015 6 7016 7 7017 8 7018 9 7019 10 7020 11 7021 12 7022 13 7023 14 7024 15 7025 Attendant Features 200 FlexSet IP 280S User Guide Canned Messages Malicious Call Trace The Attendant may initiate this feature that records the next x a system defined variable calls to any station or room A list of the calls can also be sent to a printer or terminal Press to access the Attendant Malicious Call Trace options Page 1 10 50 26 May 2007 Company xyz username station number t Trace RoomSt aRmSts aFwd Page 2 Attendant Call Trace gt On off Print Malicious Call Trace On Off toggles the Malicious Call Trace on or off 1 Press On Off NOTE Ifthe system resources are insufficient for the feature to be available the message NO TRACE RECORD appears 2 Choose and dial a station room number or scroll through the list using CO 3 To start call trace choose Set To stop call trace choose Cancel Print Malicious Call Trace Print
223. xSet IP 280S User Guide Group Calls Preset Conference Activation Preset Group Calls are comprised of a number of specified members whose stations ring simultaneously when an assigned Group Call number is dialled This feature allows a conference initiator to contact all the registered members with one button press The maximum number of participants is 100 depending on the system configuration Calling a Preset Group 1 Press the preprogrammed Group Call DSS key or dial the Group Call access code See Programming Feature Keys on page 153 for instructions on how to program a DSS key 2 All the member stations start ringing Wait for members to join listen for the warning tone if defined system wide every time a member answers 4 Start speaking when the CONF COMPLETED message appears momentarily on the display the message indicates that all non answered stations have stopped ringing 5 Ifnone of the member stations answered the NO ANSWER message appears LA NOTE For Group Call access code see the table on page 115 Station Telephony Features 117 FlexSet IP 280S User Guide Group Calls Preset Conference Activation Group Calls Temporary Conference Activation The Temporary Conference feature allows an authorized user to establish an Add On Temporary Group Call by adding participants as the conference is being set up For this purpose vacant Group Calls containing no preset members are defined system wide Th
224. xSet states are described on the following pages Internal Calls Upon Hearing Ringback Joe page 28 Upon Hearing Reorder Tome page 30 Upon Hoarng EE page 31 Durma a EE page 33 Pe GS E page 35 External Calls Upon Hearing Ringback Jone page 38 Upon Hearing EE page 40 DUNG e page 41 Operating the FlexSet 27 FlexSet IP 280S User Guide Making Calls Making Internal Calls Upon Hearing Ringback Tone After dialing an internal destination number the following features appear on your FlexSet display when you hear a ringback tone Wait for answer or press the nearby soft key to activate the required feature See page 76 for further details NOTE A message indicating the called party s status or other relevant information may appear on the second line of the display until you answer the call see Canned Messages on page 84 INTERNAL called number or name i gt Msg CampOn V Page Mute Number Leave Message If no one answers your call use this feature to leave a message at the called party s station This feature lights the message waiting lamp at the called party s station indicating that a message was left and it leaves a simple message such as CALL SUSAN on the destination station s keyset display See Messages Options on page 138 Msg Wt Message Waiting The Attendant can use this feature to leave a message waiting indication at a busy or idle station room or group See Leaving a message indicati
225. your old passcode number at the prompt followed by your new passcode number 3 Redial the number to confirm and listen for the confirmation tone CAUTION Once a passcode has been defined the code is known only to you If you forget the passcode you will not be able to utilize the features that require the code Therefore write your passcode number in a secure place for future reference Program Key The FlexSet comes equipped with 4 system defined fixed keys as well as user programmable keys You are able to program most of the programmable keys from the FlexSet itself The programmable keys may be assigned to directly access other stations station groups trunks trunk groups or 225 FlexSet IP 280S User Guide Coral Telephony Features Setup system features See Programming Feature Keys on page 153 for instructions on how to program a DSS key Preference is used to prioritize specific trunk or line connections for your FlexSet This causes the system to automatically choose the available line loop or trunk in prioritized order when placing a call lifting the handset pressing SPKR or dialing a number To view the priorities 1 Press or the button to scroll through the list 2 Listen for the confirmation tone To cancel priorities 1 Press dial the cancellation code x 2 Listen for the confirmation tone To select priorities 1 Select the required destinations by pressing the programmed DSS keys You can

FlexSet-IP 280S (Version 3) IP Telephone User Guide (for Coral IPx

Contents

Download Pdf Manuals

Related Search

Related Contents