User guide: Dialog 3210, 3211 and 3212
Contents
1. 0000000000 Redial AD Redial A D Dialog 3212 Dialog 3211 Outgoing Calls Save external number When you make an external call you can save the number in order to redial the same number easily Any previously saved number is erased To save an external number Press before you finish the call Note Function key pre programmed by system administrator Redial number Lift the handset Press to redial the number Note Function key pre programmed by system administrator Dialog 11 3210 During Calls 12 BG During Calls Monitoring 3210 telephone only This function lets you listen to the loudspeaker while the handset is onhook e g while waiting for a called busy person to become free passive listening to an ongoing telephone conference etc During an ongoing call Press and replace the handset When the key lamp is lit you monitor the call via the loudspeaker The handset including the microphone is disconnected Also the mute key lamp is lit to inform that there is no microphone connected Note You can adjust the volume See section Adjustments Press to end the call From monitoring to handset Lift the handset Dialog 3212 Dialog 3210 Dialog 3211 0000000000 Dialog 3212 Dialog 3211 During Calls Group listening loud2. Dialog 3212 Diversion qq Dialog 3211 Call Forwarding Call Forwarding Diversion If you do not want to be disturbed or will be out of the office you can have all calls to your extension diverted to a pre programmed answering position During diversion you will hear a special dial tone and the diversion lamp indicates that your triple access line is diverted You can still make calls as usual Diversion can be direct on no answer on busy or to another information service facility Note f your telephone is programmed with Multiple Directory Diversion and Do not disturb ask your system administrator Diversion is ordered and cancelled simul taneously on all lines Order direct diversion from your own extension The call is diverted to an individual position or up to three pre determined common answering positions depending on the type of the incoming call Programmed by the system administrator Press Note Function key pre programmed by system administrator If you order diversion with the handset off hook or the loud speaker on press the diversion key twice You can also use the procedure below Press Note U K press 2 Press Note Diversion can also be ordered and cancelled from the answering position use the same procedure as in section Internal follow me Dialog 20 3210 Call Forwarding Cancel direct diversion fr
3. Programming and Adjustments Press the key for the requested type of call If there is a current melody the melody is played and the last 19 notes or signs are displayed Press for internal calls or Press for external calls or Press for callback calls To edit the current melody Move the cursor to the right of the position to be edited Keep pressed to go to the beginning or to the end Press to erase the note to the left of the cursor Keep pressed to erase all the notes To enter a new melody or new notes see section To enter notes To store the current melody Press the flashing line key Access 1 or Access 2 or Inquiry Press The current melody is stored Note he melody is not activated see section Activate or deactivate a stored melody To delete the current melody Press and hold until no notes are displayed Press the flashing line key Access 1 or Access 2 or Inquiry Press Dialog 3210 Programming and Adjustments Activate or deactivate a stored melody A stored melody has to be activated in melody mode to be heard when you get an incoming call To activate in melody mode lt Press the key for the requested type of call Access 1 or Access 2 or Inquiry The corresponding key lamp is switched on Access 1 key Internal calls Access 2 key External calls Inquiry key Callback calls Note f you want to return to an ordinary ringing
4. Dialog _ 3210 x Other Useful Facilities Mal Call Tracing lt 52 Headset a 3 Malicious call tracing If you are disturbed by malicious external incoming calls you can request a number tracing from the network provider You can invoke tracing during or after an ongoing conversation The external line can be held for a limited period of time Order During an ongoing conversation Press Note Function key pre programmed by system administrator The system acknowledges with different tones whether the tracing request was accepted or rejected Headset If your telephone is equipped with Option unit DBY 410 02 the following headset functions are available Note How to install Option unit and headset see installation instruction provided with the Option unit Activate Deactivate the headset Press the headset key to activate deactivate the headset Note Function key pre programmed by system administrator See section Desciption All calls can be handled via the headset Answer calls Press the flashing line key to answer Press to terminate a headset call Dialog Dialog Dialog 3211 3212 Q QQQQ 00 OOOO 000000 0000000000 3210 0000000000 Dialog 3212 Headset qq K q 5 Headset a Headset d Dialog 3211 Other Useful Facilities Make calls Dial the number Pres
5. 6 37 extension No 6 external No 37 line digit H37 H 60X phone No 8 8 Extension No 8 5 3 41 phone No X21 H 21 X 271XownXnewH 21 own 211 211 212 2124 218 218 X27 H27 H 25X group No 25xX group No 60X extension No 22 line digit external No H22H 21 extension No 21 X271X0ownxXnewH 21Xown HOOTH 0 9 51X 0 9 H 51 51X 0 9 phone No 4 44X ind external line No line digit 4 XXX X3 1 extension No 31 X 84X line digit external No 8 8 Ericsson communications solutions for enterprise networks combine and improve advanced ways of exchanging information via voice data video and evolving future media This requires a true understanding of how businesses and professionals interact an understanding that goes far beyond meeting just the technological requirements Our customers include owners of small to large enterprise networks local as well as multinational We also offer solutions for Internet service providers We deliver quality of service over converged networks We provide staff with full onsite and offsite mobility Ericsson Enterprise AB All rights reserved For questions regarding the product please contact your Ericsson Enterprise Certified Sales Partner Also visit us on www ericsson com enterprise We integrate computer and telephony applications on the desktop We enable coordination
6. 3211 86 Dialog 3210 0000000000 Access 1 Dialog 3212 Dialog 3211 Labels Labels Copy these labels and use the copies for your own labelling Dialog 3210 Access 1 87 Index Index Abbreviated numbers 41 Absence information 39 Account code 47 Additional directory number 51 Alarm extension 50 Alarm paging 59 Answer calls 7 Audible signals 76 Authority 60 Authorization code common 62 Authorization code individual 63 Automatic callback 19 Busy extension or external line 19 Bypass diversion 28 Call forwarding 23 Call pick up group 45 Call waiting 21 Choice of language 82 Common abbreviated numbers 41 Common bell group 45 Conference 16 Data communication 50 Data privacy 60 Description 4 Dial by a function key 43 Dialling during a connected call 18 DISA 54 Display information 79 Diversion 23 88 Do not disturb DND 60 DIMF signals 18 During calls 12 Conference 16 Conversation via the handset 14 DIMF signals 18 Handsfree conversation 14 Handsfree to loudspeaking 13 Hold 17 Inquiry 15 Loudspeaking to handsfree 13 Monitoring 12 Send caller s identity code 18 Transfer 16 Emergency state 50 External follow me 28 Free seating 6 Functions and required data 67 General cancellation 48 Group do not disturb 61 Group facilities 45 Group hunting 46 Group listening loudspeaking 13 Han
7. If not calls might end up unanswered e Consider what should happen when you are busy on a telephone The available options are e Activate Free on 2nd if available e Diversion to Voice mail e Diversion to the operator e Ifan answering machine a FAX or other answering service is used as an early answering position it might interrupt the searching Disconnect the answering service or design the ringing times so they do not affect the searching e f your system admits just one single personal profile design the profile only with your 2 3 most frequently used positions If you add more numbers there is a risk that the caller hangs up before a late position is called e f your system admits 1 5 personal profiles design the different profiles to fit your most used positions Make sure you use as few answering positions as possible for each profile Profile examples e n Office e At home e On travel e Absent not reachable Example How to fill in your setting form for search profiles Profile 1 In office Search order 1 Voice Mail Examples Desk Cordless Mobile External Voice Mail Operator etc Profile 2 At home Search Type of teleohone or Teleohone number order answering position 1 222222 2 0706666666 3 Voice Mail y O Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 NaMe ccarr Dialog 321
8. triple access line has follow me You can still make calls as usual Note f your telephone is programmed with Multiple Directory Diversion and Do not disturb ask your system administrator Internal follow me is ordered and cancelled simultaneously on all lines Order from your own extension Lift the handset Press and dial the answering position number Note Function key pre programmed by system administrator Press to order Replace the handset Note You can also use the procedure below Press and dial the answering position number Note U K oress 2 No Press Cancel from your own extension Press Notes Function key pre programmed by system administrator You can also use the procedure below Press Note U K press 2 Dialog Dialog Dialog 3210 3211 3212 0000000000 Dialog 3212 21 X Soo 000 H2 1X 290 8 H CoD Dialog 3211 Call Forwarding Redirect from answering position Press and dial your own extension number Note U K press 2 No Press and dial the diversion number Press to redirect Calls are diverted to the answering position Note nternal follow me must be ordered from your own extension before you can redirect from answering position Cancel from answering position Press and dial your own extension number Note U K press 2 No Press I 27 O
9. 0 9 and use them as individual abbreviated numbers if this function is allowed Note n Finland up to nine numbers keys 1 9 To use Press and dial the relevant digit Note Finland press 1 9 Sweden press 0 9 41 Dialog 3210 Abbreviated Numbers 51X 0 9 O0 00O 000 H CoD 51x 0 9 C H C amp D 42 Program and alter individual abbreviated numbers Press and dial selected digit Note Finland press 51 1 9 Press and dial the telephone number Press Note he programmed number may consist of a maximum of 20 digits plus a X which indicates the second dial tone from the public network On the 3212 telephone the display only shows the last 20 characters in a number Erase one programmed number Press and dial selected digit Note Finland press 51X 1 9 Press Erase all programmed numbers Press Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 0000000000 Head office O Prog O 000 Prog Prog Prog Dialog 3211 Dialog 3212 Abbreviated Numbers Dial by a function key Press the function key Program on Dialog 3210 Both telephone numbers and function codes can be programmed on a function key Keep pressed while programming Press the selected function key and dial the telephone number or function code Press the
10. Call Forwarding To cancel from an external telephone The external telephone must be of push button type provided with hash and star 3 keys or a mobile telephone adapted for dial tone pulses DTMF Call the DISA function at your office Dial tone Press Enter the authorization code and press Dial your own extension number and press Dial tone Press Dial your own extension number and press Replace the handset To design and order your search profiles The search profiles are installed or changed by the system administrator In order to set up your profiles copy the setting form fill in your new or changed profiles and give it to your system administrator Note f Personal Screen Call Server is connected to your system you can edit the profiles via your Intranet See instructions for the server Important notes when designing your search profiles e Avoid a ringing time longer than 45 seconds for your profiles Usually the caller hangs up after 3 6 ringing signals If you need a longer ringing time the maximum time is 60 sec e Consider the time you need to react and answer on each answering position in your profiles You might need up to 15 seconds to react and answer on a desk or cordless telephone and 20 25 seconds for a mobile telephone Dialog 31 3210 Call Forwarding 32 e There must be an answering position at the end of every profile voice mail or operator secretary
11. Finland and Sweden press 0 One Call Pick up group can serve as an alternative to another group Calls to the alternative group can only be answered when there are no calls to your own group Common bell group Calls are signalled on a common bell Press to answer Note Finland and Sweden press 0 Dialog 45 3210 E Group Facilities 000 21 X Soo H CoD X24 0O00 000 46 Group hunting As a member of a group of extensions that is called by a common number you can temporarily leave the group Press and dial your own extension number Note U K press 2 No Press To re enter the group Press Note U K press 2 Press If you are authorized you can divert all calls to a group to another extension or group Press Dial the number of the group to be diverted and press Dial the extension number of the new anwering position Press To cancel the diversion Press Dial the number of the group that has been diverted Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 x61 000 00O 000 000 000 Access q x61 00O 000 000 Access D Dialog 3212 Dialog 3211 Other Useful Facilities Other Useful Facilities Account code optional This function is used to charge a call to an account number or to prevent unauthorised calls from your telepho
12. be designed to fit the situation i e In the office On travel At home etc Both internal or external telephone numbers can be used in a profile On your request the search profiles are programmed or modified by the system administrator See section To design and order your search profiles When the function is activated incoming calls are transferred to different telephones or back up services in your decided order If an answering position in the profile is busy the call can be transferred to another predefined position in the profile i e Voice mail or a colleague You can activate the function from your own office telephone or when out of the office by using the Direct Inward System Access function DISA To activate or change to another profile from your office telephone Press Dial the search profile digit Press On the 3212 telephone the display shows the chosen search profile digit Notes In newer versions of the telephone exchange you can also activate and change to another profile by programming one function key search profile the function keys has to be pre assigned by your system administrator When the search profile is active the key lamp is on See section Programming and Adjustments If the operator is included in the activated profile as an answering position always inform the operator if you are absent Use the Absence information function or call the operator If Voice Mail is included i
13. have an ongoing conversation Access 1 and want to establish a telephone conference You will become the conference leader Press Note You can also press Access 2 Call the second party Wait for answer Press to establish a conference Note You can also press Conference function key pre programmed by you Repeat the procedure to add more conference members Replace the handset to leave the conference Dialog 3211 Dialog 3212 Dialog 3210 0000000000 0000000000 Dialog 3212 Dialog 3211 During Calls On hold You can temporarily put the ongoing call on hold Calls put on hold can be resumed on your own telephone or another Individual Press the ongoing call line key and replace the handset The key lamp flashes slowly Press the line key again to resume the call Common Press Notes You can also press On hold Pick up function key pre programmed by you France press 4 Sweden press 6 Replace the handset The key lamp flashes slowly If your number is multiple represented on other telephones the key lamp that represents your number flashes slowly on these telephones To resume the call on your own extension Press the line key To resume the call on another extension Call the extension where the call was put on hold Press Notes You can also press On hold Pick up function key pre programme
14. parts of this publication may be reproduced stored in retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without prior written permission of the publisher Dialog 3210 Description Description Dialog 3210 Dialog 3211 and 3212 The 3211 is not equipped with a display ABC DEF GHI JKL MNO PQRS TUV WXYZ PQRS TUV WXYZ O00 Note he functions available on each model vary If any functions differ or are unavailable this will be indicated in the relevant section of the User Guide 1 Display 3212 only 2x20 characters See section Display information 2 Programming See section Programming 3 Callback See section When you receive a busy tone Function can be removed or moved to other programmable function key by system administrator Dialog 3212 Dialog 3211 4 Dialog 3210 Dialog 3212 10 11 12 13 14 15 Dialog 3211 Description Diversion follow me See section Call forwarding Function can be removed or moved to other programmable function key by system administrator Programmable function keys See section Programming Programmable function key Headset key Normally a programmable function key as described at 5 With Option unit DBY 410 02 optional accessory installed under
15. telephone Ask your operator for the external line numbers To order flexible night service Press and dial the digit or digits to get a line Press and dial the external line number Press Cancel Press and dial your own extension number Press I 49 Q Dialog _ 3210 x QQQ QQQ O00 Other Useful Facilities 50 Hot line Ask your system administrator if you require this function Delayed hot line When the handset of the delayed hot line telephone is lifted or when the line key is pressed a timer is started If no digit is pressed before time out a call is automatically generated to a specific extension or external line If a digit is pressed before time out the telephone works as an ordinary telephone Note This function is only available in newer versions of the telephone exchange Direct hot line The same function as described above but no delay Only hot line calls can be placed from this line To be used e g as alarm phone door phone etc Alarm extension An extension can be programmed by system administrator as an alarm extension A call to an alarm extension obtains automatic intrusion if the extension is busy Up to seven calling parties may be connected at the same time Emergency state In the event of an emergency the operator can switch the exchange into emergency state during which only pre programmed extensions are permitted to make calls Data commun
16. the telephone the key is dedicated to be programmed by the system administrator as the Headset key See section Other useful facilities Headset Transfer See section During calls Triple access line For handling calls Access 1 and 2 are available both for incoming and outgoing calls Inquiry can only be used for outgoing calls Volume control See section Adjustments Mute a To switch the microphone on or off during a call b To switch off the ringing signal in idle state or when ringing See sections During calls and Audible signals Loudspeaker on off See section During calls Clear To disconnect calls or exit a function Can always be pressed instead of replacing the handset Also to clear the display in programming mode 3212 telephone only Handset Supplied with hearing aid function as standard Optional pull out leaf for easy guide See inside of the back cover Mute and Programming See section During calls for Mute and section Programming QQQ Dialog _ 3210 e Q O00 Free Seating 11xX 00O 000 OOO 00O 000 000 Free Seating optional The free seating function is used for persons who have an office extension number but no telephone set of their own For example flexible office workers persons mostly working outside the office etc As a free seating user and working from the office you logon to an
17. waiting Checking the party that requested MMW Note This function is only available on the 3212 telephone Press The program key lamp turns on and all other lamps turn off Press Note Function key pre programmed by system administrator The number that requested message waiting is shown in the display Press to finish procedure Cancel MMW at your own extension Press Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 0000000000 31x 0O00 000 H CoD Message H 91 HxX Dialog 3212 Dialog 3211 Internal Messages Order MMW to another extension Press Dial the extension number Press The message waiting key lights up on the called extension Cancel MMW to another extension Press Dial the extension number Press Message waiting optional If assigned this function and your telephone is diverted to an interception computer a function key programmed by the system administrator will flash when there are messages stored for you in the computer The messages will be printed out on a printer connected to the computer To print out messages Press The display shows the identity of the computer and the number of messages stored for you 3212 telephone only If you find that the notification of message waiting is intrusive or you want to shut off the notification Press Acknowled
18. with a tone burst When the key lamp is lit you can use this function General cancellation The following features can be simultaneously cancelled e Callback all Callbacks are cancelled e Diversion Internal and External Follow me e Manual message waiting Message diversion e Do not disturb e Flexible night service Order Press Press Dialog Dialog Dialog Q QQQQ 00 OOOO 000000 0000000000 3210 e 3211 3212 0000000000 Dialog 3212 84x 298 O H 84H Goo C CLTN Dialog 3211 Other Useful Facilities Night service When the exchange is in night service mode all your incoming calls to the operator are transferred to a selected extension or group of extensions The exchange is equipped with four different night service modes Common night service All incoming calls to the operator are transferred to one specific extension Answer the call in the normal way Individual night service Selected external calls to the operator are transferred to one specific extension Answer the call in the normal way Universal night service All incoming calls to the operator are transferred to a universal signalling device e g the common bell Answer the call as descibed in section Common bell group Flexible night service This function permits you to order an external line and connect it directly to your
19. 0 000 000 820X 00O 000 OOO 820X 01010 000 000 O00 000 OOO Dialog 3211 Paging Alarm paging To initiate Press Dial the extension number and press Wait for the acknowledgement tone Replace the handset If you want to send an alarm message code Press Dial the extension number and press Dial the message code 1 5 digits and press Wait for the acknowledgement tone Replace the handset To acknowledge an alarm You must acknowledge the alarm to be terminated Press Dial your own extension number and press To acknowledge an alarm for another extension Press Dial the other extension number and press Dial your own extension number and press QQQ Dialog _ 3210 e Q O00 Authority T EGS 000 X41 222 X27 60 Authority Data privacy Data privacy allows you to make a call without any disturbances i e intrusion This function is automatically cancelled when the call is finished Order Lift the handset Press and dial the number Do not disturb DND When you activate DND calls to your extension are not indicated Outgoing calls can be made as usual Press to activate or deactivate DND Note You can also use the procedure below Dial to activate Special dial tone or Dial to deactivate Press to finish activation deactivation Note f your telephone is programmed with Multipl
20. 1 Call Forwarding Setting form for search profiles EA E A A TE Depatment cccccceeeceees Search Type of telephone or Telephone number Ringing time order answering position seconds C es eee ee eS e Ee eer eres eres Examples Desk Cordless Mobile External Voice Mail Operator etc Profile 2 uasssnnnnnnnnnennnnnne Search Type of telephone or Teleohone number Ringing time order answering position seconds a a E ry Search Type of telephone or Telephone number Ringing time order answering position seconds W AO e a E a a 3 Too T e Ao Profile 4 nussusnunnnnnnnnnnnnn Search Type of telephone or Telephone number Ringing time order answering position seconds a ae ee a rr ee ee pe A o S e Profile 5 canaessecnseeesseenees Search Type of telephone or Telephone number Ringing time order answering position seconds A ee e E S a a E Bo Goo y e A Co G Y 33 Dialog 3210 Internal Messages Message Program I Message T Program D 34 Internal Messages Manual message waiting MMW If the called extension does not answer you can initiate a message waiting indication on that extension if this function is allowed Answer Press Note Function key pre programmed by system administrator A call is initiated to the extension that requested message
21. OOO 000000 0000000000 3210 e 3211 3212 0000000000 Dialog 3212 Dialog 3211 When You Receive a Busy Tone When You Receive a Busy Tone Busy extension or external line If you call an extension and receive a busy tone or get no answer or all external lines are busy you can use these methods Automatic callback If a called extension is busy or there is no answer Press Notes You can also press Callback function key pre programmed by you France Finland and Sweden press 5 Replace the handset to finish procedure You are called back recall ringing signal when the ongoing call is finished or the next time a new call is finished You have to answer within eight seconds otherwise the Callback service is cancelled Lift the handset when you are called back The system calls the extension Note Callbacks can be activated on several extensions at the same time Callbacks from additional lines will recall on the Access 1 line Dialog 19 3210 0000000000 When You Receive a Busy Tone O00 000 000 0O00 H 37x 222 20 If all external lines are busy after dialling the digit or digits to get a line Press Notes You can also press Callback function key pre programmed by you France Finland and Sweden press 5 Dial the external number and press Replace the handset to finish pro
22. Q00 QQQ O00 Dialog _ 3210 x Call Forwarding O 00O 0O00 X 22H C H CoD Diversion gt O00 000 000 H x60X 28 External follow me If external follow me is allowed you can have all calls to your extension diverted to an external number of your choice A special dial tone will be heard You can still make calls as usual Order Press and dial the digit or digits to get an external line and the external number Press Cancel Press Note Function key pre programmed by system administrator You can also use the procedure below Press Press Bypass diversion If bypass diversion is allowed from your extension you can bypass an activated diversion follow me on a specific extension Press and dial the extension number Press and wait for answer Dialog 3212 Dialog 3211 Dialog 3210 e Q QQQQ 00 OOOO 000000 0000000000 0000000000 Dialog 3212 10x 1 5 H CoD Dialog 3211 Call Forwarding Personal number optional With this function you can be reached on your normal office tele phone number even if you are in another room out of the office at home etc Depending on the functionality of your office exchange you can have either one individual single search profile or you can choose between five individual search profiles A search profile can
23. User Guide Dialog 3210 3211 and 3212 system teleohones for MD110 r ERICSSON Welcome Welcome to the User Guide for the Dialog 3210 3211 and 3212 telephones in the Ericsson Enterprise business communication system MD110 It is a state of the art business communications system Its alliance of features and facilities effectively improves communications for virtually any kind of organization To take full advantage of these advanced features and facilities there is a line of telephones designed for ease of use in every situation Your phone is equipped with programmable keys for single key access to frequently used functions and numbers For the 3212 telephone only a selected number of display images are shown in the User Guide for your reference Function descriptions that do not include speaking in the hand set are described off hook if nothing else is stated Instead of pressing the Clear key you can always replace the handset Some markets use differing codes for some functions In this guide all functions are described using the most common code for every specific function As a note the markets and their differing code is shown The User Guide describes the facilities of the Ericsson Enterprise communication system and the Dialog 3210 3211 and 3212 telephones as they are programmed at delivery from the factory There may be some differences in the way your phone is programmed Please consult your s
24. answer From the nearest telephone within the system Call the extension number shown in the display of your paging receiver If zeros are shown it indicates that you are being paged from an external subscriber To answer Press Dial your own extension number and press Or if only one paging call is permitted at the time Press If a message code is shown in the display take the appropriate action QQQ Dialog _ 3210 e Q O00 Paging Paging receivers with voice message To initiate When there is no answer or a busy tone keep the handset off hook 7 Press Leave your message after the tone Just before the predetermined speech time is ended a warning tone will be heard If you want to start paging without calling the person X 81x Press 000 cae Dial the extension number and press Leave your message after the tone Just before the predetermined speech time is ended a warning tone will be heard To answer If your paging receiver has bothway voice connection press the answer button to speak If no bothway connection exists take the appropriate action according to the message or answer the paging in the same way as paging without a voice message Dialog 3212 Dialog 3211 58 Dialog 3210 e Q QQQQ 00 OOOO 000000 0000000000 0000000000 Dialog 3212 810x 01010 000 000 0O0
25. ation code and press Dial tone Dial the external number With individual authorization code Call the DISA function at your office Dial tone Press Enter the authorization code and press Dial your own extension number and press Dial tone Dial the external number Dialog 3211 Dialog 3212 Dialog 3210 e Q QQQQ 00 OOOO 000000 0000000000 0000000000 Dialog 3212 81x 0O00 000 OOO Dialog 3211 Paging Paging optional Persons equipped with a wireless paging receiver or assigned to a lamp signal can be paged from a telephone set Depending on the type of paging system it is possible to send digit messages or voice messages to the paged person Paging can also be initiated and answered during an ongoing call Make an Inquiry call and proceed according to the appropriate procedure for the type of connected paging system You can then either return to the ongoing call or transfer the paging call to the person that was put on hold If this person is an external subscriber your exchange must be programmed for this function If you receive a congestion tone when paging this indicates that the paged person has his paging receiver in the charging rack and is probably out of the office Paging receivers without a display and paging via lamp signals To initiate When there is no answer or a busy tone keep the hands
26. can open the phone for some calls and lock it when leaving the phone To use for a single call Press Enter authorization code and press Verification tone Dial the digit or digits to get an external line and the external number To open an extension for some calls Press Enter authorization code and press Verification tone To lock an extension Press Enter authorization code and press Verification tone Dialog Dialog Dialog Q QQQQ 00 OOOO 000000 0000000000 3210 e 3211 3212 0000000000 76 00O 000 000 H 76x 0O00 000 000 Dialog 3212 Dialog 3211 Authority Authorization code individual optional If you are assigned to an individual authorization code 1 to 7 digits affiliated to your own extension you can lock your own extension to a common authority level e g when out of the office You can also temporarily change any other used telephone within the exchange to the same authority level as you have on your own phone The individual code can be changed from your own extension To lock your telephone Press Enter authorization code and press Verification tone To make calls with your authority level when your telephone is locked Press Enter authorization code and press Verification tone Dial the digit or digits to get an external line and the external number To open your tel
27. ce telephone Dial the number to the voice mail system Note f a function key is programmed for your mailbox and the key lamp is lit a new message is received you can also press this key If you are asked to enter your security code Enter your security code Code at delivery your extension number From another telephone Dial the number to the voice mail system If you are asked to enter your security code the used telephone has a mailbox of its own Press Enter your mailbox number normally your office extension number Enter your security code if required To enter someone else s mailbox Dial the number to the voice mail system If you are asked to enter your security code the used telephone has a mailbox of its own Press Enter the mailbox number normally the office extension number of the person served Enter the security code of the person served if required Dialog 3210 Voice Mail To handle the mailbox Recorded information on the line informs about the number of new and stored messages If you have too many messages stored you will first be asked to delete saved messages Recorded instructions ask you to press different digits in order to listen to caller s messages record your own greetings change your password or exit your mailbox etc The following diagram gives an overview of the mailbox system and the digits to be used V Messages Lis
28. cedure When an external line becomes free you will be called back recall ringing signal You have to answer within eight seconds otherwise the Callback service is cancelled Lift the handset when you are called back The system calls the external number Note Only one Callback can be activated on a busy external line Callbacks from additional lines will recall on the Access 7 line Cancel any single callback Press and dial the extension number Note 70 cancel a single Callback on a specific external line dial the digit or digits to get a line instead of the extension number Press Cancel all callbacks Press Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 Dialog 3211 When You Receive a Busy Tone sActivate call waiting If you urgently wish to contact a busy extension or external line you can notify it by a call waiting signal Press Notes You can also press Call waiting function key pre programmed by you France and Finland press 6 Sweden press 4 Keep handset off hook When the called extension or the external line becomes free it will be called automatically Note The call waiting function might be blocked for use on your extension orogrammed by system administrator If call waiting is not allowed you will continue to receive a busy tone Intrusion on a busy extension You can intrude o
29. d by you France press 4 Sweden press 6 If your number is multiple represented on the telephone you can also press the key that reoresents your number Dialog 17 3210 E During Calls Transfer o 000 000 000 18 Send caller identity code at transfer When transferring a call you can send the caller s identity code or number to the receiver s display You have speech connection with an external party on Access 1 Press to put the call on hold Note You can also press Access 2 Press Dial the caller s identity code or number and press Call the second party Press before or after answer The ongoing call is transferred with the caller s identity code or number Note You can only use this function if the receivers tele phone is programmed to handle identity codes This function is only available in newer versions of the tele phone exchange Dialling during a connected call When calling interactive tele services e g telephone banks you need to use Dual Tone Multi Frequency DTMF signals If your exchange is not already programmed to automatically convert your entered digits into DIMF signals you need to activate the function during the call During an ongoing call Press and dial the requested digits Entered digits are transferred as DIMF signals Note Finland press 1 and dial the required digits Dialog Dialog Dialog Q QQQQ 00 O
30. d for Internal calls CddDDppCCCC d d D D pp DDD A G pppp GFG Enter the notes Grey digit Long press Note he key to get a sharp or flat tone is pressed after the note but is displayed before the note When the first 19 positions are entered the display shows only last entered 19 positions can be shown When all the notes are entered the display shows only last entered 19 positions are shown Note The flat A HHA is shown as DA i e b is used to show both the note b and the flat sign gs Dialog 3210 Audible Signals Dial tone Special dial tone Ringing tone or Queue tone Busy tone Congestion tone Number unobtainable tone Call waiting tone Intrusion tone Conference tone Verification tone Warning tone expensive route Audible Signals The following different tones and signals are sent from the exchange to your telephone Tone characteristics The tones shown in this section are the most used tones worldwide Many markets use a differing tone for one or more situations If you get a tone that is not described or you cannot identify ask your system administrator every 4th second x Intrusion tone is only available on newer versions of the telephone exchange 76 Dialog 3212 Dialog 3211 Dialog 3210 e Q QQQQ 00 OOOO 000000 0000000000 0000000000 Internal ri
31. dset and loudspeaker volume 70 Handset to handsfree 14 Handsfree to handset 14 Headset 52 Hot line 50 Immediate soeech connection 48 Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Incoming calls 7 Answer a second call 8 Handsfree 7 On Access 1 7 On another extension 8 On any other line key 7 Individual abbreviated numbers 41 Information 39 Inquiry 15 Installation 84 Integrated voice mail 36 Internal follow me 26 Internal messages 34 Intrusion on a busy extension 21 Labels 87 Lamp indications 78 Language 82 Mailbox 38 Make calls 9 Malicious call tracing 52 Manual message waiting MMW 34 Melody ringing 72 Message waiting 35 Messages 34 Monitoring 12 Multiple represented directory number 51 Mute 14 Mute ringing signal 71 Night service 49 On hold 17 Option unit 83 Other useful facilities 47 Outgoing calls 9 External calls 9 Handsfree 10 Individual external line 10 Internal calls 9 Last external number redial 10 Save external number 11 Dialog 3210 Dialog 3212 Dialog 3211 0000000000 Index Paging 55 Alarm paging 59 Paging receivers with a display 56 Paging receivers with voice message 58 Paging receivers without a display and paging via lamp signals 55 Personal number 29 Programming and adjustments 65 Programming of functions 65 Programming of ringing signal tone character 70 Programming of ringi
32. e Directory Diversion and Do not disturb ask your system administrator DND is ordered and cancelled simultane ously on all lines This function is only available in newer versions of the teleohone exchange Dialog Dialog Dialog 0000000000 3210 3211 3212 0000000000 0O00 25x 88 CTN 000 H 25x 222 C H C amp D 000 X 60X Soe Dialog 3212 Dialog 3211 Authority Group do not disturb If your extension is defined as a master extension programmed by system administrator you can mark a group of extensions as Group do not disturb The group can be bypassed by you Order Press and dial the group number Note Germany and South Africa press 2 8 No Press Special dial tone Press Cancel Press and dial the group number Note Germany and South Africa press 2 8 No Press Bypass Press and dial the extension number Press The call is made to the specified extension in the group 61 Dialog 3210 Authority 72 O 000 H73X O00 000 O0 73 00O 00O O00 62 Authorization code common optional If you are assigned to use a common authorization code 1 to 7 digits you can temporarily change any used telephone within the exchange to the authority level connected to this code You can use the code for one call only or you
33. ephone Press Enter authorization code and press Verification tone QQQ Dialog _ 3210 e Q O00 Authority 64 To assign your own authority level to another telephone Press Enter authorization code and press Verification tone Dial your own extension number and press Verification tone Dial the digit or digits to get an external line and the external number To change your individual authority code Press Enter old authorization code and press Enter new authorization code and press Verification tone Dialog 3210 e Dialog 3211 Dialog 3212 Q QQQQ 00 OOOO 000000 0000000000 0000000000 Dialog 3212 B Prog Prog Dialog 3211 Programming and Adjustments Programming and Adjustments Programming of functions Frequently used functions and telephone numbers can be programmed on the function keys for easy access When you want to use the function just press the key Certain functions must be pre programmed by the system administrator Program or change a function on Dialog 3210 Keep pressed while programming Press selected function key Enter telephone number or a function code according to the list in Function and required data Note f a wrong number is entered press the Clear key to erase it and then enter the number again Press the function key again Re
34. er during a call Adjust handset listening volume in handset mode Adjust loudspeaker volume when the loudspeaker key is activated e g when the key lamp is lit Press to change the volume Dialog 3212 Dialog 3210 Dialog 3211 0000000000 Dialog 3212 C5 C5 Dialog 3211 Programming and Adjustments Ringing signal volume Use the volume keys to adjust the ringing signal volume when the telephone is idle or ringing Adjusted volume is stored Press to change the volume Mute ringing signal You can supress the ringing signal for an incoming call Note his function is only available in newer software versions of your telephone If the Mute key lamp is turned on when you press the key in idle state your teleohone supports this function Press to supress the ringing signal The ringing signal is switched off for the current call Silent ringing If you do not want to be disturbed by the ringing signal but still want to be able to answer an incoming call you can switch off the ringing signal Incoming calls are only indicated by a flashing access line lamp and display information Note his function is only available in newer software versions of your telephone If the Mute key lamp is turned on when you press the key in idle state your telephone supports this function Press to switch off the ringing signal The Mute key lamp is s
35. et off hook Press Wait for an answer with the handset off hook If you want to start paging without calling the person Press Dial the extension number and press Wait for an answer with the handset off hook Dialog E 3210 e Paging 56 7 x 82x 00O 00O 000 X82 OGY 81x O 00O 000 To answer From any telephone within the system and within the predetermined paging time Press Dial your own extension number and press Or if only one paging call is permitted at the time Press Paging receivers with a display To initiate When there is no answer or a busy tone keep the handset off hook Press and replace the handset Wait for the paged person to call back If you want to start paging without calling the person Press Dial the extension number and press Wait for the acknowledgement tone Replace the handset Wait for the paged person to call back Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 81x 01010 000 0O00 000 000 x82 00O 000 000 X82 Dialog 3211 Paging If you want to send a digit message code Press Dial the extension number and press Dial the message code 1 10 digits and press Wait for the acknowledgement tone Replace the handset If expected wait for the paged person to call back To
36. function key again Release Assign the key Erase programmed number on Dialog 3210 Keep pressed while programming Press the selected function key Press to erase the stored number Release QQQ Dialog _ 3210 e Q O00 Abbreviated Numbers 44 Program a O00 OOO q gt Program 5 Program a lt a D Program 5 Program on Dialog 3211 3212 Both telephone numbers and function codes can be programmed on a function key Press Press the selected function key and dial the telephone number or function code Press the function key again Press to finish programming Assign the key Erase and verify programmed number on Dialog 8211 3212 Note The verify programmed number function is only available on the 3212 telephone Press Press the selected function key On the 3212 telephone the stored number is shown on the display Press if you want to erase the stored number The stored number is erased Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 Dialog 3211 Group Facilities Group Facilities Call pick up group People working in a team can have their telephones programmed by the system administrator to form Call Pick up groups In a Call Pick up group any member can answer any individual call to group members Press to answer Notes
37. gement tone Dialog 3210 e Voice Mail 36 Voice Mail Integrated voice mail optional This function allows you to leave a voice message to the caller when you are unable to answer calls e g when out of office in a meeting etc Then the caller can leave a message in your mailbox When back in office you can enter your mailbox and listen to received messages You can choose to divert all incoming calls to your mailbox or calls when there is no answer or calls when your telephone is busy When you enter your mailbox you will hear recorded instructions how to handle listening recording storing and deleting messages and how to change your security code To activate and deactivate your mailbox For all incoming calls See Call Forwarding section Internal Follow me function code 21 Use the number to the voice mail system as the answering position number When incoming calls get no answer See Call Forwarding section Diversion when there is no answer function code 211 When incoming calls get a busy tone See Call Forwarding section Diversion when caller receives a busy tone function code 212 Dialog 3211 Dialog 3212 Dialog 3210 e Q QQQQ 00 OOOO 000000 0000000000 0000000000 Dialog 3212 0O00 000 000 OOO Dialog 3211 Voice Mail To enter your mailbox From your offi
38. has dialled number 44444 and the call is directly diverted to you 81 Dialog 3210 Display Information 82 08x 0 9 C H C amp D Choice of language optional One of the following languages can be chosen to be used for the display information on your telephone Digit 0 9 the language code O English 1 French 2 German 3 Spanish 4 Italian 5 6 7 8 9 Note By default 5 9 are programmed for English To be changed locally to other languages To choose a language Press Enter the language code Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 Additional lines Idle message Multiple represented line Triple access line Dialog 3211 Option Unit Vocabulary Option Unit Vocabulary Option unit The Option unit DBY 410 02 is an optional accessory to be installed under your telephone set The following devices can be installed via the Option unit e Tape recorder e xtra bell or busy signal outside your door e Headset or conference unit Note Regarding the headset functions see section Other useful facilities e Second handset Note For people with impaired hearing the Option unit offers the possibility to amplify the receiving volume in the handset and headset Vocabulary One or more additional extension numbers can be assigned to your telephone these are prog
39. ication Your telephone can be used together with a PC as an integrated voice and data terminal Contact your system administrator if you require this function Dialog 3210 e Dialog 3211 Dialog 3212 Q QQQQ 00 OOOO 000000 0000000000 0000000000 Additional line EES Dialog 3212 Dialog 3211 Other Useful Facilities Additional directory number You can be assigned programmed by system administrator one or more additional directory numbers lines on free function keys To answer make calls and use functions on the additional directory lines use the same procedure as for triple access lines if nothing else is stated However you have to press the additional line key after lifting the handset Example To make a call on an additional directory line Lift the handset Press Note Function key pre programmed by system administrator Dial the extension number Multiple represented directory number Your extension number can be multiple represented on other digital system telephones i e the number is represented as a key on these telephones Your incoming calls can be answered on any of these telephones by just pressing your dedicated key In idle state this key can be assigned to call your number by just pressing the key Contact your system administrator if you require this function E 51 O Q00 QQQ O00
40. ion key pre programmed by you France press 4 Sweden press 6 Answer a second call during an ongoing call If your telephone is pre programmed with a Free on 2nd access key you can receive another call if this function is activated Press to activate deactivate When Free on 2nd access is active the lamp is lit Note Function key pre programmed by system administrator You have an ongoing call on Access 1 when the Access 2 key flashes to indicate a new incoming call Press to answer The first call is put on hold Press to switch back to the first call The second call is put on hold You are connected to the first caller Press to terminate the connected call Note f the calling party has activated Call waiting you can receive a second call even if Free on 2nd access Is not activated Dialog Dialog Dialog 3210 3211 3212 0000000000 0000000000 Dialog 3212 Dialog 3211 Outgoing Calls Outgoing Calls Make calls How to make internal and external calls Lift the handset and proceed depending on call type Internal calls Dial the extension number External calls Dial the digit or digits to get an external line Dial tone Note he particular digit or digits used in your office e g O or 00 Dial the external number Press to end the call Note f you receive a queue tone when the digit or digits
41. lease Remove the transparent cover and write the function name or telephone number beside the key Note o erase a programmed function press the Clear key instead of the teleohone number or function code in the sequence above 65 Dialog 3210 Programming and Adjustments Program a Program Program o q 5 Program 5 66 Program or change a function on Dialog 3211 3212 Press Press selected function key Note f the key is already programmed the number or function will be displayed 38212 telephone only Enter telephone number or a function code according to the list in Function and required data Note f a wrong number is entered press the Clear key to erase it and then enter the number again Press the function key again Press to finish programming Remove the transparent cover and write the function name or telephone number beside the key Note o erase a programmed function press the Clear key instead of the telephone number or function code in the sequence above Verify a programmed number or function on Dialog 3212 Note his function is only available on the 3212 telephone Press Press selected function key The stored number or function is displayed Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 Dialog 3211 Programming and Adjustments Fu
42. n an ongoing call on a busy extension Press Note You can also press Intrusion function key pre programmed by you France and Sweden press 8 Before the intrusion is executed a warning tone is sent to the parties in the ongoing call A three party call is established and a warning tone is heard Notes The warning tone might be disabled for your system The Intrusion function might be blocked for use on your extension programmed by system administrator If Intrusion is not allowed you will continue to receive a busy tone Dialog 21 3210 E When You Receive a Busy Tone X44xX 22 Intrusion on a busy external line You can intrude on an ongoing call on a busy external line Press and dial the individual external line number Press and dial the digit or digits to get an external line Busy tone Press Notes You can also press Intrusion function key pre programmed by you France and Sweden press 8 Before the intrusion is executed a warning tone is sent to the parties in the ongoing call A three party call is established and a warning tone is heard Notes The warning tone might be disabled for your system The Intrusion function might be blocked for use on your extension programmed by system administrator If Intrusion is not allowed you will continue to receive a busy tone Dialog Dialog Dialog 3 3210 3211 3212
43. n the activated profile always update your greeting with absence information Dialog E 29 3210 Call Forwarding 30 x75 000 00O 000 00O 00O 000 10xX 0O00 000 000 X 1 5 EGY To cancel from your office telephone Press Press Note f you have activated a profile via a function key you can press this key instead of using the procedure above To activate or change to another profile from an external telephone The external telephone must be of push button type provided with hash and star keys or a mobile telephone adapted for dial tone pulses DTMF Call the DISA function at your office Dial tone Press Enter the authorization code and press Dial your own extension number and press Dial tone Press Dial your own extension number and press Dial the search profile digit Press and replace the handset Note f the operator is included in the activated profile as an answering position always inform the operator if you are absent Use the Absence information function or call the operator If Voice Mail is included in the activated profile always update your greeting with absence information Dialog Dialog Dialog 3 3210 3211 3212 Dialog 3212 x75 000 000 000 X 0O00 000 000 H10xX 0O00 000 OOO Dialog 3211
44. nctions and required data Function Function code or Associated number Most Finland France Sweden common Call pick up Group 8 4 6 Individual No 8 No 4 No 6 Call waiting 5 6 6 4 On hold common 8 4 6 Conference 3 Dial by a function key Extension No Flexible night service 84X0OX External line number Intrusion on busy extension 4 8 8 Last external number redial X xX0O X X0O Personal number list No 7 5 Functions that need to be programmed by the system administrator Additional lines Automatic callback Dedicated intercom link Diversion Do not disturb External line Free on 2nd access Immediate speech connection Individual external line Malicious call tracing Manual message waiting Multiple representation Search profile lists and pre assigning of function keys for personal number Function can be program by you if you accept to use one key to activate another key to deactivate and no indication lamp see the related section for the function to find the function codes to be programmed When these functions are programmed by the system administrator you will get a toggle function and the key lamp is on when the function is activated Dialog 3210 x Programming and Adjustments 68 B Prog 0 6 Prog Programming of ringing signals Program on Dialog 3210 You have 6 programmable ringing signals on your telephone The different signal
45. ne The account code can have 1 to 15 digits Press Note Finland and Norway press 7 1 Enter the account code and press Dial tone Dial the digit or digits to get an external line and the external number Ongoing external call When used to charge a call it is also possible to connect an ongoing external call to an account code During the call Press the line key to put the ongoing call on hold Press Note Finland and Norway press 7 1 Enter the account code and press Dial tone Press the line key for the call put on hold Dialog 47 3210 Other Useful Facilities Automatic answer lt 48 Immediate speech connection On the Dialog 3211 and 3212 telephones calls are automatically answered without lifting the handset or pressing any keys The call starts in handsfree mode On the Dialog 3210 telephone calls are automatically answered and the caller can leave a message over the built in loudspeaker To answer the call you have to lift the handset The function can be permanently active or activated by use of a function key programmed by system administrator Permanently active Program the ringing option with Immediate speech connection with single tone burst option 6 on the Access line key See section Programming Activated on a function key Press to order or cancel Note Function key pre programmed by system administrator The incoming call is signalled
46. ng signals 68 Put a call on hold 17 Redial number 10 Refer back 15 Ringing signals 77 Send caller identity code at transfer 18 Setting form for search profiles 33 Short numbers 41 Silent ringing 71 Tone characteristics 76 Transfer 16 Visible signals 78 Vocabulary 83 Voice mail 36 Volume 70 When you receive a busy tone 19 Call waiting 21 Callback 19 Intrusion 21 89 Dialog 3212 0000000000 Dialog 3211 Easy Guide Copy this easy guide and put it in the optional pull out leaf underneath your telephone Note his easy guide shows the most common function codes Differing codes for specific markets are not shown Easy Guide Function Automatic callback Busy extension or no reply Busy external line Cancel all callbacks Bypass diversion Call pick up Common bell group Group Individual Call waiting Conference Data privacy Diversion From your own extension From answering position On no answer On busy To other service facility Do not disturb Do not disturb group Bypass Follow me external Follow me internal From your own extension From answering position General cancellation Ind abbreviated No To erase a No To erase all abbr No To program amp alter Intrusion extension Intrusion external line Last external No redial Manual message waiting Night service Flexible Universal On hold Dialog 3210 0000000000 Activate Deactivate
47. nging signal External ringing signal Recall signal automatic callback reminder Dialog 3212 Dialog 3211 Audible Signals Ringing signals Three different ringing signals inform you about the type of the incoming call The signals shown in this section are the most used signals worldwide Many markets use signals that are adapted for the local standards If you get a signal that is not described or you cannot identify ask your system administrator Q QQQ O00 Dialog _ 3210 e f Visible Signals 78 Visible Signals Lamp indications Extinguished lamp Steady light Function is active or supervised line is busy Slowly flashing lamp The line or function is put on hold Rapidly flashing lamp An incoming call Light with short breaks Ongoing call Dialog 3210 Dialog 3211 The function is not active Dialog 3212 0000000000 Dialog 3212 Dialog 3211 Display Information Display Information Notes The display is only available on the 3212 telephone There are two versions of display texts an earlier and a later version Both versions are shown in this section The display gives you feedback information such as time and date traffic state and connected telephone numbers The following displays show examples of the different states your telephone is in Fo
48. nnection with single tone burst controlled by function key 6 Immediate speech connection with single tone burst Note Options 5 and 6 are not available for multiple represented lines Press Press to finish programming Press to clear the display during programming Note 3272 telephone only To verify a ringing signal on Dialog 3212 Note This function is only available on the 3212 telephone Press Press the corresponding line key A digit 0 6 is shown in the display Press to finish programming 69 Dialog 3210 Programming and Adjustments 70 2 Prog 0 9 Prog Program qq 0 9 Program q gt Programming of ringing signal tone character There are 10 different programmable ringing signal tone characters on your telephone each corresponding to a digit between O and 9 Note f you use melodies to signal incoming calls 8212 teleohone only this will reolace the tone character See section Melody ringing Program on Dialog 3210 Keep pressed while programming Press the corresponding digit The telephone rings with the chosen character Release Program on Dialog 3211 3212 Press The current tone character is displayed 8212 telephone only Press the corresponding digit The telephone rings with the chosen character Press to finish programming Handset and loudspeaker volume Use the volume keys to change the volume of the handset or loudspeak
49. of all business interactions over the media of choice In essence we help businesses forge enduring relationships with customers Ericsson is the leading provider in the new telecoms world with communications solutions that combine telecom and datacom technologies with the freedom of mobility for the user With more than 100 000 employees in 140 countries Ericsson simplifies communications for its customers network operators service providers enterprises and consumers the world over Ericsson Enterprise AB 2001 EN LZT 102 2552 RE Subject to alteration without prior notice Printed on chlorine free paper
50. om your own extension Diversion gt Press Note Function key pre programmed by system administrator You can also use the procedure below H271 H Press Note U K press 2 Goo Press Note Diversion can also be ordered and cancelled from the answering position use the same procedure as in section Internal follow me Diversion when there is no answer X 211 Press to order Note Finland and Norway press 6 1 The incoming call is diverted after 3 signals Press H2171 H Press to cancel Note Finland and Norway press 6 1 Press 24 Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 Dialog 3211 Call Forwarding Diversion when caller receives a busy tone Press to order Note Finland and Norway press 6 7 Press Press to cancel Note Finland and Norway press 6 7 Press Diversion to another information service facility Press to order Press Press to cancel Press Dialog AD 3210 Call Forwarding cL BGS 00O 00O OOO Diversion qi Diversion D v 00O 000 000 21 C H os Diversion gt C H21H Gos 26 Internal follow me All calls to your extension are diverted to an extension of your choice within the private network During follow me you will hear a special dial tone and the diversion lamp indicates that your
51. r the later display text version When an information end with three dots this means that the system is working or waiting for your action When an information ends with a exclamation mark this means that no further action is possible Idle telephone When your phone is idle the upper line shows general information The lower line shows your extension number Earlier version 19 Dialog 3210 0000000000 Display Information 80 Outgoing call When you make an outgoing call on your telephone the upper line shows the traffic state and the lower line shows the dialled number Earlier version If the called party s telephone is diverted the upper line shows the dialled number and diversion state For the later version is the diversion symbol Earlier version The dialled number 3333 is directly diverted to number 5555 Dialog 3212 Dialog 3211 Dialog 3210 0000000000 0000000000 Dialog 3212 Dialog 3211 Display Information Incoming call When you receive an incoming call the upper line flashes the calling party s extension number If a diverting extension is calling the upper line shows the diversion information The calling party s number is flashing on the lower line For the later version is the diversion symbol Earlier version Number 22222
52. rammed on free function keys A message shown in the display when the telephone is idle This message is programmed by your system administrator 8212 telephone only Your extension number can be represented on a function key on other extensions two or more A collective name for the Access 1 Access 2 and Inquiry lines Access 1 and Access 2 forms your extension number and are available both for incoming and outgoing calls Inquiry can only be used for outgoing calls Dialog E 3210 e Installation Installation Install stand and adapt telephone Tiltable display 8212 telephone only 84 Dialog 3210 Dialog 3211 Dialog 3212 Installation Install cables On Dialog 3210 QO WW 8 0 dOL Cable to handset Cable to exchange Space for personal directory list optional Wallmounting screw holes Template holes for wall mounting of the 3210 telephone copy this page Oa AON O O O am Dialog 3212 Dialog 3211 Dialog 3210 85 Installation On Dialog 3211 3212 Cable to handset Cable to exchange Space for personal directory list optional Wallmounting screw holes Template holes for wall mounting of the 3211 3212 telephone copy this page LULU OGL oRWDNDh Wall mounting handset hook ot o Dialog 3212 Dialog
53. s can be programmed on access lines additional lines and multiple represented lines Keep pressed while programming Press the corresponding line key Select the ringing signal you want to use according to the list below O Silent 1 Periodic ringing signal 2 Delayed periodic ringing signal 3 One muted ringing signal 4 One muted delayed ringing signal 5 Immediate one way speech connection with single tone burst controlled by function key 6 Immediate one way speech connection with single tone burst Note Options 5 and 6 are not available for multiple represented lines Press Release Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Program Access 1 Access 1 Program Program Access 1 Program Dialog 3212 0 6 q gt Dialog 3211 Programming and Adjustments Program on Dialog 3211 3212 You have 6 programmable ringing signals on your telephone The different signals can be programmed on access lines additional lines and multiple represented lines Press Press the corresponding line key A digit 0 6 is shown in the display 3212 telephone only Select the ringing signal you want to use according to the list below 0 Silent 1 Periodic ringing signal 2 Delayed periodic ringing signal 3 One muted ringing signal 4 One muted delayed ringing signal 5 Immediate speech co
54. s to terminate the call Headset to handset Lift the handset Handset to headset Press the headset key Note Function key pre programmed by system administrator Headset with loudspeaking 3211 and 3212 telephones only Press to toggle between headset with or without loudspeaking Headset to handsfree 3211 and 3212 telephones only Press Press the headset key Note Function key pre programmed by system administrator Handsfree to headset 3211 and 3212 telephones only Press the headset key Note Function key pre programmed by system administrator 53 Dialog 3210 Other Useful Facilities 54 Direct Inward System Access DISA optional If you are assigned to use this function and you are working externally you can call your office and get access to an external line in order to make business calls The business call will be charged your office extension number or an account number You will just be charged for the call to the office The external telephone must be of push button type provided with hash and star keys or a mobile telephone adapted for dial tone pulses DTMF After a completed DISA call you must hang up before a new DISA call can be made Depending on the type of authorization code and if an account code is used different procedures must be used With common authorization code Call the DISA function at your office Dial tone Press Enter the authoriz
55. singnal but keep the melody stored just press the key for the requested type of call again When key lamp is off the stored melody is deactivated H Press to exit melody mode To enter notes In melody mode the keypad is used to enter notes pauses etc A maximum of 40 notes can be programmed for incoming calls and 20 notes for recalls This is how the keys are used C e f b d Press to insert notes 1 9 ae Note A short press gives a short note a long press gives a long tone displayed by a capital letter c and d means the higher octave Press to insert a short pause p Hold to get a long pause P Repeat to get a longer pause pp p 0 Press to get a higher octave for the inserted note A is shown in front of the note to indicate the higher octave Example 30 to get e Ft Press to increase or decrease the pitch for the inserted note Press once for sharp pitch twice for flat pitch and three times to get the normal pitch 74 Dialog Dialog Dialog 3 3210 3211 3212 22 xX x 2HQZ2HAHAF x x HH KNX Dialog 3212 Dialog 3211 Programming and Adjustments Press to move the cursor to the left or to the right Keep pressed to go to the beginning or to the end Press to listen to the entered notes Press to erase the note to the left of the cursor Keep pressed to erase all the notes Melody example James Bond theme programme
56. speaking 3211 and 3212 telephones only This function lets other people in your room listen to your tele phone conversation You speak in the handset while the other party s voice is heard on the loudspeaker During an ongoing conversation Press to switch between loudspeaker and handset When the key lamp is lit the other party s voice is heard on the loudspeaker Note You can adjust the volume See section Adjustments From loudspeaking to handsfree Replace the handset Handsfree conversation From handsfree to loudspeaking Lift the handset and press Press to end the call 13 Dialog 3210 During Calls TD agp a Prog 14 From handset to handsfree Press and replace the handset Handsfree conversation Press to end the call From handsfree to handset Lift the handset Conversation via the handset Mute When the lamp is lit the person on the line cannot hear what is being said in your room Note Key designation differs on the telephones 3210 telephone Press to switch the microphone on or off 3211 and 3212 telephones Press to switch the microphone on or off Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Inquiry CL 0O00 000 c CoD Access 1 o Access 1 AD d Inquiry _ D C CoD Dialog Dialog 3212 3211 During Calls Inquiry You ha
57. telephone the display shows the reason and if entered time or date of return Cancel Press Press The programmed information is erased Dialog 39 3210 ie Information 230 0O00 00O 000 X 0 9 0915 C H CoD 230X 00O 00O 000 40 Order for another extension Press Dial the extension number and press Enter the absence code Press and enter the date or time of the other person s return Press The display on the other person s extension shows the reason and if entered time or date of return Cancel for another extension Press Dial the extension number and press Note f the special dial tone is received the authorization code for the other extension is required Add the code and press before pressing the Clear key Press Dialog 3210 Dialog 3211 Dialog 3212 0000000000 Dialog 3212 T 000 Po O kee X 0 9 Dialog 3211 Abbreviated Numbers Abbreviated Numbers Common abbreviated numbers By using abbreviated numbers you can make calls simply by pressing a few keys The common abbreviated numbers consist of 1 5 digits and are stored in the exchange by the system administrator Lift the handset and dial the common abbreviated number Individual abbreviated numbers You can program up to ten frequently used telephone numbers on the digit keys
58. ten to the next message Repeat the heard message G Delete the heard message Return to start level Exit the mailbox 2 Greeting Listen to the current greeting Record a new end with Leave the old greeting unchanged Listen to the recording Re record the greeting D Store the greeting Leave the old greeting unchanged 600 4 Enter a new code 1 6 digits te Only digits are allowed no star QKI No security code 000 00 Repeat the new code 1 Security code EXIT Dialog 3212 Dialog 3211 38 Dialog 3210 0000000000 0000000000 X23X 0 9 0915 H os Dialog 3212 Dialog 3211 Information Information Absence information optional To be used during absence to inform callers about the reason and time or date of your return If you are authorized you can also enter absence information on another extension from your own extension Order Example Back on September 15th 0915 Press Enter the absence code Note he absence codes consist of one digit which depends on the system connected to the exchange Contact your system administrator regarding your available absence codes Press and enter the date MMDD or time HHMM of your return Note f no return time or date is needed this step can be excluded Press On the 3212
59. to get an external line are dialled optional function Least Cost Routing is used in the system keep waiting Once a line becomes free you will receive a dial tone If a warning tone is heard the selected line is marked Expensive Dialog 9 3210 Outgoing Calls Xx Ox 00O 000 0O00 000 O00 X X X Handsfree 3211 and 3212 telephones only With the handset on hook Dial the number You are connected via the loudspeaker and microphone Press to terminate a handsfree call Note You can make your calls faster by using common abbreviated numbers and by using your own programmed abbreviated numbers See section Abbreviated numbers Individual external line To make a call on a specific external line Press Dial the individual external line number and press Dial the digit or digits to get an external line and the external number Last external number redial When you initiate an external call the system automatically stores all the dialled digits irrespective of whether the call was successful or not Lift the handset Press to redial the saved number The last external number is automatically redialled Notes You can also press Last number redial function key pre programmed by you Finland and Sweden press 0 Dialog Dialog Dialog Q QQQQ 00 OOOO 000000 0000000000 3210 e 3211 3212
60. ve speech connection on Access 1 and want to make an inquiry to an internal or external party Press Note You can also press Access 2 Call the second party The first party is put on hold the Access 1 key lamp flashes slowly When the other party answers you can switch between the calls refer back transfer the call create a conference and end one of the calls Press to end the inquiry call The second party is disconnected Press to return to the first party Refer back The key lamp flashes for the call put on hold Press to put second party on hold First party is connected Press to put first party on hold Second party is connected Press to terminate the connected call 19 Dialog 3210 During Calls Inquiry GS 0O00 000 OOO Transfer gq Inquiry D 000 000 16 Transfer You want to transfer an ongoing call Press Call the second party Press before or after answer The ongoing call is transferred Note f you have put more than one call on hold the last call that was put on hold will be transferred If the dialled extension is busy or transfer is not allowed your phone will ring again Conference With this procedure you can include up to seven parties in a conference Only the conference leader can admit participants During the conference a tone will be heard every 15th second Note 7he conference tone might be disabled for your system You
61. witched on to indicate silent ringing The ringing signal will automatically be switched on the next time you lift the handset or press any key Dialog a 3210 E Programming and Adjustments Go 7 Program lt 12 Melody ringing 3212 telephone only If you want personal melodies when your telephone rings you can program one melody to signal an internal call a second melody for an external call and a third melody to signal a callback call Notes This function is only available in newer software versions of your telephone If you can enter Melody mode your teleohone supports this function Press and hold simultaneously to enter melody mode If there is a stored and activated melody for internal calls Access 1 key external calls Access 2 key or callback calls Inquiry key the corresponding key lamp is switched on In melody mode you can e Program new melodies e Edit or delete stored melodies e Activate or deactivate stored melodies Press to exit melody mode Note f you do not press any key within 30 seconds melody mode is automatically cancelled Program a new melody edit or delete a current melody Press Dialog Dialog Dialog 3211 3212 0000000000 3210 0000000000 Access 1 D Access 2 D Inquiry D n 4 CoD ED C Co D Program Dialog 3211 Dialog 3212
62. y free telephone set that temporarily will be assigned with your extension number and your system authorities To log on Press Enter the authorization code and press Enter your telephone number and press Press to finish the procedure The display shows your telephone number To log off Press Press to finish the procedure Note An earlier version of the free seating function use other procedures To log on press 1 0 extension No To log off press 1 0 Dialog 3212 Dialog 3211 Dialog 3210 0000000000 Dialog 3212 Dialog 3211 Incoming Calls Incoming Calls Answer calls A ringing signal and a flashing lamp indicate an incoming call On Access 1 Normally you will receive calls on the Access 1 line Lift the handset On any other line key Lift the handset Press the flashing line key Handsfree 3211 and 3212 telephones only Press the flashing line key You are connected to the caller via the loudspeaker and microphone Press to terminate a handsfree call QQQ Dialog _ 3210 e Q O00 Incoming Calls lt 00O AFD 00 O Free on 2nd Access qq Access 2 o Access 1 qq C Gos On another extension You can answer a call to a phone in another room Call the ringing extension Press Notes You can also press On hold Pick up funct
63. ystem administrator if you need further information Note Dialog 3210 3211 and 3212 are system teleohones i e they can only be used for an Ericsson private branch exchange that supports these types of teleohones Dialog Dialog Dialog 3210 3211 3212 0000000000 Table of Contents Table of Contents Dialog 3212 page DESCHOUCH srera rinra arar AT AeA 4 Free Seating optional cccceceeseeeeeeeeeees 6 CAIN AIS eesse 7 UGO GANS airar reee 9 Dung Calls sasie eenia 12 When You Receive a Busy Tone 19 Call Forwarding ccccsssececseeeeeaeeeeeeees Zo Internal MESSAGES cccceeeeceeseeeeeeseees 34 Voice Mall aicndsnacenntusesteoiontnantnttenemiemieeiossiaes 36 FIORE QUON re E a 39 Abbreviated Numbers ceccceeeeeeeee scene 41 Group Facilities cceceseeeeeeeeeseeeeeeeeeaes 45 Other Useful Facilities cceeeceeeeeeee ees 47 Paging optional cccceseseseeseeeeseeeeseeens 595 E E E AAIEN VA AEA 60 Programming and Adjustments 65 Audible Signals x tdscostwssacsidecdusexetadiutstentass 76 Visible Signals sccceescdeacdonnietancinsncubbicstievaeens 78 Dipa IMIOHMANION susisiekia 79 Option Unit Vocabulary cccceceeeeeeeeeees sie AEE E a EEE E 84 Ee E E E T 87 E oea E EA 88 Dialog 3211 EN LZT 102 2552 RE Ericsson Enterprise AB 2001 All rights reserved No
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