Home

Outcomes framework user guide - Department of Human Services

image

Contents

1. Health Mental health Mental health and wellbeing including factors that may affect state of mental health Physical health Physical health and wellbeing including factors that may affect state of physical health Safety Abuse and neglect Existence and extent of abuse and neglect including child and elder abuse physical sexual and financial abuse and neglect Family violence Existence and extent of family violence Injury Extent of injury including self harm and physical abuse Safe environment Existence of abuse bullying violence coercion or exploitation inside and outside the home Behaviours Alcohol and other Alcohol and drug consumption including impact and risks of alcohol and drug use drug use Sexual risk Sexual exploitation sexual assault and abuse including autonomy of decision making and consent Financial stability Level of financial stability and extent of financial security Gambling Extent and impact of gambling Offending Levels and patterns of offending behaviours Page 2 Outcomes Framework User Guide Housing This outcome area focuses on people and families having suitable and stable housing There are two indicators for this outcome area 1 Suitable housing 2 Stable housing Suitable housing The purpose of this indicator is to determine the suitability appropriateness and adequacy of current housing arrangements and the extent to which house
2. 10 Not applicable for this client Page 10 Outcomes Framework User Guide Sense of place and belonging The purpose of this indicator is to measure the sense of place and belonging that people experience Feeling a part of the local community is an important enabler for developing a sense of belonging and permanency Background information Connectedness and belonging is important for wellbeing For Aboriginal people this indicator has particular significance with connectedness to family land identity and culture all identified as being central to the development of resilience and strong positive social networks and relationships Developing positive and supportive relationships within culturally and linguistically diverse CALD communities is also an important affirmation of cultural identity and wellbeing Answers Outcome Questions for capture indicator Sense of place In the last three months have you participated in any of the following Yes and belonging Local indigenous network registered Aboriginal parties National No Aboriginal and Islander Day Observance Committee activities Aboriginal Not applicable for this client youth forums or sport and recreation events reconciliation events or services provided by Aboriginal Community Controlled Organisations If you have participated in any of the above listed activities in the last three months how many times has this happened 1
3. Thinking about the last 12 months have you needed to gamble with larger amounts of money to get the same feeling of excitement When you gambled did you go back another day to try and win back the money you lost Have you borrowed money or sold anything to get money to gamble Have you felt that you might have a problem with gambling Has gambling caused you any health problems including stress or anxiety Have people criticised your betting or told you that you had a gambling problem regardless of whether you thought it was true Has gambling caused any financial problems for you or your household Have you felt guilty about the way you gamble or what happens when you gamble Answers Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applicable for this client Never Sometimes Most of the time Almost always Not applic
4. a range of different behaviours and forms of violence and abuse that include physical sexual emotional or psychological economic abuse and stalking Exposure to family violence is also widely recognised as a form of child abuse Family violence is a complex social and economic problem Outcome Questions for capture Answers indicator Family Has a family violence order been breached in the last 6 Yes Not applicable for violence months No this client Prefer not to say If a family violence order has been breached in the last 6 January July Not months in which month did this occur February August applicable March September for this April October client May November June December In the last six months did anyone use physical force or Yes Not applicable for violence against you No this client Prefer not to say In the last six months did anyone use or threaten physical Yes Not applicable for force or violence against you No this client Prefer not to say Injury The purpose of this indicator is to determine the extent to which injury is impacting on people s lives Background information Dealing with injury can be difficult and is often impacted by personal socio economic and environmental factors Serious injury can have a major impact on a person s life potentially lasting a lifetime The most common injuries are those associated with falls poisoning and road accidents with the ca
5. broadly Outcome indicator Questions for capture Answers Yes No Prefer not to say Not applicable for this client Have you attempted to hurt yourself in the past six Yes months No Prefer not to say Not applicable for this client What is the Kessler 10 score The Kessler 10 assesses Enter score levels of anxiety and depression to provide a measure of Not applicable for this client psychological distress What is the Strengths and Difficulties SDQ score The Strengths and Difficulties questionnaire is a behavioural screening questionnaire for children and young people aged 3 16 years old Mental health Have you deliberately hurt yourself in the past six months Enter score Not applicable for this client Page 13 Outcomes Framework User Guide Physical health The purpose of this indicator is to measure the physical health and wellbeing of people Physical health influences numerous aspects of people s lives and provides a basis for life outcomes Background information There are numerous factors individual family social economic neighbourhood environmental and political that affect the achievement of good physical health Outcome indicator Questions for capture Answers Physical Health Was child born with low birth weight Yes No Not applicable for this client Has child been to all scheduled maternal and child health Yes appointments No Not applicab
6. expect like to see for this person that will indicate that the interventions and support are working and the client is progressing towards their goals Outcomes long term what are the expected long term changes What long term changes would you expect like to see that will indicate that the interventions and support have worked e Key worker e Client and family members e Funding packages e Funding available for mobility aids e Home maintenance program e Community referral program e Provision of wheel chair e Housing adaptations including installation of an access ramp e Arrange for community transport scheme to transport client to and from the local neighbourhood house to attend weekly social programs e Client reports that housing is more suitable and meets their needs e Client reports an increased ability to prepare and cook meals alone at home e For the first time client attends a weekly cooking program and becomes a member of the community garden committee e Client is supported to live independently e Client is physically and mentally well e Client is engaged in regular meaningful activity Page 1 Outcomes Framework User Guide An overview of the outcomes framework Outcome Area Outcome Indicators What we are trying to capture Housing Suitable housing Suitability and appropriateness of housing conditions including overcrowdin
7. for capture Answers Engagement in Which of the following activities do you regularly engage Education training meaningful activity in select all that apply Caring full time part time Volunteering Extra curricular programs activities Work experience Not applicable for this client Page 5 Outcomes Framework User Guide Learning and development This outcome area focuses on the learning and development of people and families There are four indicators for this outcome area Early childhood development School achievement Post compulsory learning Independent living skills Se alae E Early childhood development The purpose of this indicator is to measure early childhood development among children Indicators of early childhood development are predictors of long term life outcomes in terms of both health and wellbeing Background information Access to high quality early childhood education and care the development of language and early identification of emotional or behavioural issues are well known indicators of early childhood development and future health development and overall wellbeing Considerations include whether the extent of involvement in early childhood education is regular and meaningful and whether children are actively involved when people read to them Answers Outcome indicator Questions for capture Early childhood How many days per week are the children in the household
8. have been charged with a criminal offence in January July Not applicable the last six months in which month did this last February August for this client March September April October May November June December Have you breached a court order in the last six Yes months No Prefer not to say Not applicable for this client If you have breached a court order in the last six 1 5 10 Prefer not to say Not applicable for this client occur months how many times 2 3 4 If you have breached a court order in the last six January July Not applicable months in which month did this last occur February August for this client March September April October May November June December Have you re offended in the last six months Yes No Prefer not to say Not applicable for this client If you have re offended in the last six months how 1 5 10 many times 2 6 Prefer not to say 3 7 Not applicable 4 8 for this client 9 If you have re offended in the last six months in January July Not applicable Page 22 Outcomes Framework User Guide which month did this last occur February March April May June Have you received a community based order in the Yes last six months No If you have received a community based order in the last six months how many have you received If you have received a community based order in the last six months in which month did this last January Fe
9. manage their finances and to connect with services that help address financial instability Answers Outcome Questions for capture indicator Financial What is your weekly personal income 1 199 stability 200 299 300 399 400 499 500 599 600 Prefer not to say Not applicable for this client Yes No Prefer not to say Not applicable for this client Have there been times when you have been unable to afford to purchase food or meals heat your home pay an electricity water or gas bill pay a phone bill or pay rent Page 20 Outcomes Framework User Guide Gambling The purpose of this indicator is to determine the impact of gambling on people s lives Problem gambling is a significant risk to household financial stability Background information Gambling can also lead to mental and physical health difficulties increasing the likelihood of having problems with alcohol difficulty in maintaining employment which further contributes to financial instability and an increased risk of relationship breakdown Problem gambling can be hard to detect It is important to try and determine the extent of the problem as early as possible to help people understand the impact of the consequences associated with gambling Outcome indicator Gambling Questions for capture Thinking about the last 12 months have you bet gambled more than you could really afford to lose
10. read to development NOU BWNF OO Not applicable for this client Yes No Not applicable for this client Does the young person attend a government approved early childhood education and care service Page 6 Outcomes Framework User Guide School achievement The purpose of this indicator is to assess school achievement of children and young people Education achievement is an indicator of current wellbeing but is also an important factor for future life chances Background information It is not enough to consider and measure attendance and participation in school what is important is consideration and measurement of actual achievement as this is the outcome that helps predict employment outcomes later in life The ability to read write and perform mathematics is essential in day to day life and for educational opportunities and employment If children are not actively involved and achieving in school some of the reasons for this may include access barriers learning difficulties and or other issues such as bullying Outcome indicator School achievement Questions for capture Is the young person currently enrolled in school Answers including Vocational Education and Training VET If the young person is currently enrolled in school including VET how many days per week does he she attend Less than 2 days At least 2 days At least 3 days At least 4 days Not applicable for this
11. 0 Not applicable for this client Do you have regular contact with other Aboriginal children young Yes people No Not applicable for this client If you have regular contact with other Aboriginal children young people 7 how many times per week 8 10 Not applicable for this client Do you have regular contact with other children young people from Yes your community culture of origin No Not applicable for this client If you have regular contact with other children young people from your 7 community culture of origin how many times per week 8 9 10 Not applicable for this client Do you attend events relevant to your culture or community Yes No Not applicable for this client If you attend events relevant to your community or culture how many 7 times per month 8 9 10 Not applicable for this client Page 11 Outcomes Framework User Guide Social involvement The purpose of this indicator is to measure the extent to which people are socially involved in the community around them Access to a fulfilling social life is important for everyone regardless of their circumstances and life stage Background information Involvement in regular recreational and social activities helps improve quality of life builds positive feelings and reduces isolation which is important in building resilience needed to cope with day to day living Having strong social networks not only p
12. 2 months or No more Not applicable for this client Yes Can you stay in your current No housing for as long as you like Unsure Not applicable for this client How many times have you 6 moved in the last 12 months 7 8 9 10 Not applicable for this client If you have moved in the last 12 January August months in which month was February September your last move March October April November May December June Not applicable for this client July How many weeks of rent do 0 6 you owe 1 7 2 8 3 9 4 10 5 Not applicable for this client If you owe one or more weeks 1 74 200 224 of rent what is your weekly 75 99 225 249 rent 100 124 250 274 125 149 275 299 150 174 300 and over 175 199 Not applicable for this client Page 4 Outcomes Framework User Guide Work and meaningful use of time This outcome area focuses on people and families being meaningfully engaged There are two indicators for this outcome area 1 Engagement in the labour market 2 Engagement in meaningful activity Engagement in labour market The purpose of this indicator is to determine the extent of engagement in the labour market Background information Involvement in the labour market will have a direct impact on quality of life Security of employment can be an issue Other considerations include whether people experience barriers to employment and whether they are accessing all available employment pathw
13. Outcomes Framework User Guide Version 1 0 January 2015 State Government Department of Health amp Human Services Victoria The Outcomes Framework ECONOMIC People and families have the skills and support to participate in the economy and their community to their fullest ability Cat HOUSING WORK amp LEARNING amp CULTURAL amp HEALTH SAFETY BEHAVIOURS MEANINGFUL USE DEVELOPMENT SOCIAL WELLBEING suitable and stable housing OF TIME People and families are People and families are culturally physically amp mentally well positive behaviours People and families are learning and developing and socially connected meaningfully engaged People and families have People and families are People and families are safe People and families practice seecesee COO e eee ee eee eee EOE EEE E EEE OSES EE EESEEEHESESE SESE ESEEEESESESEEEEESESESEESESESESEESEEEEEES ESSE OOEEEEEEEEEEEESEEEEE ESSE EE ESETEEEEEESEESESESESSESSEEEESESE SESE EEEEESESEESESEES ESSE EEEEEEEEEEEEE SEES ESEEESSESEEEE OSES EES SYSTEM People and families have access to an effective and efficient system that meets their needs Contents MPTFOCUICTIOMNN PENET E E E A E E E 1 Measuring outcomes an overview of the outcomes framework 2 0cccceceseeeeeeeeeeeeeeeseneeeeeeeeeeeennees 2 HOUSMO iien E cack cece die cick deduct nace dee a a gle o aiaa eeeededeeeedee decedent 3 Work and meaningful use Of
14. able for this client Page 21 Outcomes Framework User Guide Offending The purpose of this indicator is to determine the levels and patterns of offending behaviour The negative effects of offending are significant and impact on the victim of the crime the offender their families and the wider community Background information The costs associated with criminal activity include costs of medical and other treatment costs due to loss of ability to work in a paid or unpaid capacity costs associated with property losses and the personal impact such as fear pain suffering and loss of quality of life The ongoing physical psychological economic and social impacts on partners and children of offenders regardless of whether they are the victims of the crime are significant It is important that people are supported to make positive personal choices and develop safe and positive personal relationships Critical to this is the need for people to avoid committing criminal offences whether a first or subsequent offence including refraining from breaching court orders Outcome Questions for capture Answers indicator Offending Have you been charged with a criminal offence in Yes the last six months No Prefer not to say Not applicable for this client If you have been charged with a criminal offence in 1 5 10 the last six months how many times Prefer not to say Not applicable for this client 2 3 4 If you
15. ays Very often those not participating in employment or other meaningful activity such as education or training are more likely to experience social and economic disadvantages poorer physical and mental health or social exclusion See the learning and development indicator on page 6 Answers Outcome indicator Questions for capture Engagement inthe What is your employment status Employed full time Not employed and not looking labour market Employed part time for work Employed ona casual basis Not in labour force Employed on a contract basis Not applicable for this client Not employed and looking for work Yes No Not applicable for this client Would you prefer to work more than you currently do Engagement in meaningful activity The purpose of this indicator is to determine the extent of engagement in meaningful activity excluding paid employment This indicator is closely related to the labour market measure described above and should be considered in conjunction with it Background information The benefits that flow from employment may also be gained from engagement in other forms of activity such as participation in full time education and training or volunteering It is important that the extent of participation in non work activity is regular Engagement in meaningful activity can contribute to a range of economic social health and wellbeing outcomes Outcome indicator Questions
16. bruary March April May June occur August September October November December Prefer not to say Not applicable for this client July August September October November December for this client 10 Prefer not to say Not applicable for this client Not applicable for this client Page 23
17. client Full time Not at all Not applicable for this client During the previous four weeks of school how 4 many days has the young person been absent 5 for any reason 5 Not applicable for this client Has the young person had difficulty progressing Not applicable for this from one school year to another in the last 12 client months 3 How many reports have been unsatisfactory 4 over the last 12 months Not applicable for this client Has the young person s school contacted you Not applicable for this with concerns about their performance or No client behaviour in the last 12 months Has the young person been excluded from Yes Not applicable for this school in the last 12 months No client If the young person has been excluded from 9 school in the last 12 months how many times 10 has this occurred Not applicable for this client If the young person has been excluded from January June school in the last 12 months in which month February July November did this last occur March August December April September Not applicable for May October this client How many schools has the young person 4 8 attended in the last 12 months 5 9 6 10 7 Not applicable for this client If the young person has attended more than January June one school in the last 12 months in which February July November month was the last move March August December April September Not applicable for May October this client Page 7 Outcomes Fra
18. environment can provide both opportunities and risks Very often children and young people are unaware of the extent of risk and how to recognise and effectively deal with online risk Outcome Questions for capture Answers indicator Safe In the last 12 months did anyone including people you Yes environment know use physical force or violence against you No Prefer not to say Not applicable for this client In the last 12 months did anyone including people you Yes know try or threaten to use physical force or violence No against you Prefer not to say Not applicable for this client Do you feel safe at home Yes No Prefer not to say Not applicable for this client Do you feel safe at work Yes No Prefer not to say Not applicable for this client Do you feel safe at school Yes No Prefer not to say Not applicable for this client Do you feel safe when using the internet Yes No Prefer not to say Not applicable for this client Have you experienced the following in the last 12 months Yes Bullying or harassment by friends or acquaintances bullying No or harassment by strangers unwanted sexual approaches in Prefer not to say chat rooms social networking sites or on email accidently Not applicable for this client coming across sexual images or content being sent unwanted sexual images or content someone using your photos in an inappropriate way someone taking unwanted photos of you and circulating them threa
19. es No Not applicable for this client Is your housing more expensive than you can reasonably afford Yes No Not applicable for this client Page 3 Outcomes Framework User Guide Stable housing The purpose of this indicator is to determine stability and affordability of current living arrangements including security of housing tenure Background information Stability of housing has an impact on issues such as homelessness or likelihood of homelessness financial difficulties gambling problems physical and mental health implications such as depression poor nutrition substance misuse and family breakdowns Another consideration is the extent to which people are accessing help and support such as rental assistance schemes as this will have a direct impact on security of housing tenure Outcome Questions for capture Answers indicator Stable housing Are you currently homeless Yes No Not applicable for this client If you are currently homeless Staying at a refuge which of the following best Staying with relatives Squatting in an abandoned describes your situation If Staying at a friend s house building more than one is applicable Staying ina caravan Sleeping rough select the most recent or Staying in a boarding rooming Living in a severely overcrowded relevant house or hostel dwelling Staying in a night homeless shelter Not applicable for this client Do you have a housing lease Yes agreement of 1
20. focuses on the safety of people and families There are four indicators for this outcome area Abuse and neglect Family violence Injury Safe environment sae aa es Abuse and neglect The purpose of this indicator is to determine the extent to which abuse and neglect are impacting on the lives of people Background information The experience of abuse and neglect is typically associated with vulnerability and relationships defined by an unhealthy power imbalance mistreatment and breaches of trust Vulnerable populations can include the elderly people with disabilities and women in abusive relationships and can include a wide spectrum of violence and abuse Children and young people who are exposed to unsafe and abusive environments are at risk of a range of short and long term negative consequences Child maltreatment takes many forms including neglect physical violence emotional or psychological abuse and sexual abuse There are many factors known to contribute to child neglect or abuse These include history of family violence poor parental mental health and parental history of being neglected and abused Outcome Questions for capture Answers indicator Abuse and neglect Has there been a child abuse substantiation in the last 3 months Not applicable for this client Has there been a child abuse re substantiation in the last 3 Yes Not applicable for months No this client In the last six months has a
21. g living conditions and location Stable housing Stability and affordability of current living arrangements including security of housing tenure Work and Engagement in the Extent of engagement in paid employment meaningful use of time labour market Engagement in meaningful activity Outside of paid employment extent of engagement in meaningful activity that may contribute to a range of economic social health and wellbeing outcomes Learning and development Early childhood development Early childhood development and overall wellbeing including indications of future health development and wellbeing School achievement School achievement and participation including school attendance learning difficulties and educational stability Post compulsory learning Extent of engagement in learning and achievement outside of the formal primary or secondary school environment Independent living skills Ability to function and live independently and whether additional support is required Cultural and social wellbeing Family and relationships Extent of quality relationships including family cultural and social connections Sense of place and belonging Connectedness and belonging to cultural and spiritual communities including engagement in relevant cultural events and activities Social involvement Extent of involvement in social and recreational activities
22. hol how many drinks do you have per 2 Not applicable day for this client indicator Alcohol and other drug use Enter score Not applicable for this client If you regularly consume drinks containing Prefer not to say alcohol how many days per week Not applicable for this client Enter score 4 What is the drug use disorders identification test DUDIT score Not applicable for this client Do you regularly use illicit drugs Prefer not to say Not applicable for this client 10 Prefer not to say Not applicable for this client If you regularly use illicit drugs how many times per day Prefer not to say Not applicable for this client If you regularly use illicit drugs how many days per week T Prefer not to say Do you regularly misuse prescription drugs Page 18 Outcomes Framework User Guide This is defined as the use of prescription No Not applicable for this medication for a purpose other than the client reason it was prescribed or when a person takes medication that was not prescribed to him or her 10 Prefer not to say Not applicable for this client If you regularly misuse prescription drugs how many times per day Prefer not to say Not applicable for this client If you regularly misuse prescription drugs how many days per week do you do this 5 6 7 8 9 5 6 7 PWN PR Sexua
23. hold members have the space and control of living space and facilities Background information There are a range of factors that determine housing suitability these include the physical state of the housing arrangements whether there are enough bedrooms for children and adults living in the house whether living arrangements are age and gender appropriate whether the kitchen allows for the preparation of food length of housing tenure and the extent to which the cost associated with maintaining the upkeep and expenses of the housing arrangements are appropriate when matched with household income Other considerations include whether household members can access a private bathroom whether children have space and a suitable environment to do homework and proximity to public transport to access local services Outcome Questions for capture Answers indicator Suitable Do you currently have enough bedrooms for your household members Yes housing No Not applicable for this client If you live in a rooming house aged care facility or other congregate living Never arrangement other than afamily home do you have access to a private bathroom Sometimes Most of the time Almost always Not applicable for this client If there is a person in the house who has additional needs due to health or disability Yes does your housing have all the required facilities No Not applicable for this client Is your housing well located for your needs Y
24. ily friends and neighbours provide people with support for dealing with everyday life taking on challenges developing new skills and exploring new roles and experiences Background information Family relationships are the most important social relationships in the lives of most people especially children and young people and have a direct influence on development of strong social skills resilience self esteem and on social and emotional wellbeing Friendships outside the family provide a sense of belonging and companionship for people Unhealthy relationships such as those involving conflict or social stress are known to adversely affect the wellbeing of children young people families and communities Answers Outcome Questions for capture indicator Family and Do you have a strong relationship with someone you live with Yes No Not applicable for this client Do you have regular contact with family or friends outside your Yes home No Not applicable for this client relationships If you have regular contact with family or friends outside your Less than once 6 home how many times per week on average does this contact 7 occur 8 9 10 Not applicable for this client Do your parents carers spend time just talking to you Yes No Not applicable for this client Less than once If your parents carers spend time just talking to you how many times per week does this happen
25. l risk The purpose of this indicator is to determine levels of sexual risk Background information An individual s sexual health and wellbeing including their ability to make decisions regarding their sexual life is influenced by a range of factors including gender sexual orientation marital status physical psychological cognitive socio cultural religious legal and economic factors Some sexual behaviours are likely to increase an individual s risk of sexual ill health including risk of sexually transmitted infections unplanned or unwanted pregnancy unsafe abortion infertility gender based violence sexual dysfunction and discrimination These consequences are significant Development of appropriate sexual competence that is a person s level of awareness knowledge and willingness to demonstrate responsibility during sexual practices e g protection during sexual activity no regret autonomy of decision making and consensuality is important for everyone Sexual exploitation is becoming more prominent Regardless of personal behaviour and individual circumstances all people have the right to be free from any form of sexual exploitation Outcome indicator Questions for capture Answers Have you felt taken advantage of sexually in the Yes past 12 months No If you have felt taken advantage of sexually in 10 the past 12 months how many times has this Prefer not to say happened Not applicable for this clie
26. le for this client Does child have up to date immunisations Yes No Not applicable for this client What sort of physical activity do you regularly engage in Vigorous Moderate Light None sedentary Not applicable for this client If you regularly engage in physical activity how many Up to 15 minutes per day minutes per day would this last Up to 30 minutes per day Up to 45 minutes per day Up to 60 minutes per day Over 60 minutes per day Not applicable for this client If you regularly engage in physical activity how many 1 5 days per week would you undertake this level of physical 2 6 activity 3 7 4 Not applicable for this client How many serves of fruit do you consume per day 0 2 or more 1 Not applicable for this client How many days per week would you consume this 1 5 amount 2 6 3 7 4 Not applicable for this client How many serves of vegetables would you consume per 0 4 day 1 5 or more 2 Not applicable for 3 this client How many days per week would you consume this 1 5 amount 2 6 3 7 4 Not applicable for this client Do you miss meals because you have run out of food and Yes Not applicable for cannot afford to buy more No this client If you miss meals because you have run out of food and At least daily cannot afford to buy more how often does this happen At least weekly At least monthly Not applicable for this client Page 14 Outcomes Framework User Guide Safety This outcome area
27. mework User Guide Post compulsory learning The purpose of this indicator is to assess post compulsory learning Higher educational attainment and training increase employability and reduce poverty in the context of a knowledge based economy Background information Post compulsory learning applies to both formal post compulsory education such as tertiary education and non school qualifications such as apprenticeships both these learning opportunities give people additional skills and qualifications beneficial to their life chances Providing supports that contribute to people achieving more and better skills and competencies allows them greater opportunities for future SUCCESS Outcome Questions for capture Answers indicator Yes No Not applicable for this client Have you completed a subject or module in any of the following TAFE vocational education institution adult community education centre business college professional association industry association university or other tertiary institution If you have completed at least one subject or module in any of the above institutions how many subjects or modules have you completed Post compulsory learning Not applicable Independent living skills The purpose of this indicator is to measure the extent to which people s independent living skills meet their needs Independent living skills are important as they provide people
28. nt Have you had regret following a sexual experience in the past 12 months Prefer not to say Not applicable for this client Sexual risk Prefer not to say Not applicable for this client If you have had regret following a sexual 10 experience in the past 12 months how many Prefer not to say times has this happened Not applicable for this client In the past 12 months have you had a sexual Prefer not to say experience involving the financial benefit of Not applicable for this client yourself or someone else 10 Prefer not to say Not applicable for this client If you have had a sexual experience involving the financial benefit of yourself or someone else in the last 12 months how many times Page 19 Outcomes Framework User Guide Financial stability The purpose of this indicator is to determine the level of financial stability experienced by people accessing Services Connect Financial stability is important for ensuring that individuals and families can purchase the necessary goods and services needed for everyday living Background information When financial problems occur often people face difficulties paying for basic goods and services such as food heating for the home electricity gas telephone bills or transport costs This can have significant negative impacts on individuals and families It is important to assist people to develop the skills to
29. nyone done anything to you Not applicable for physically or sexually that you didn t want them to do this client Prefer not to say In the last six months has anyone you know or trust misused or Not applicable for mismanaged your property or financial resources No this client Prefer not to say In the last six months have you felt stressed or afraid because of Yes Not applicable for the actions or threats of another person No this client Prefer not to say In the last six months has someone that you know or trust Yes Not applicable for stopped you from having contact with other people No this client Prefer not to say Yes No Prefer not to say In the last six months has your carer or someone responsible for your care failed to make sure you are provided with essential things like adequate food shelter clothing medical or dental care Not applicable for this client Page 15 Outcomes Framework User Guide Family violence The purpose of this indicator is to determine the extent to which the experience of family violence is impacting on the lives of people Family violence is a leading cause of homelessness poverty preventable death disability and illness for women Background information Family violence can encompass a range of different forms A key feature of family violence is the behaviour associated with the exercising of power and control over people This can manifest in
30. ore long term and may not change or are unlikely to change during the course of Services Connect intervention Below is an example of the process used to determine outcomes for clients Example 1 Client presenting with a physical disability and facing mobility and access issues Previously we may have measured and recorded that this client was provided with a wheelchair and adaptations were made to their home The wheelchair and housing adaptations are the outputs interventions The information does not tell us what impact these interventions have had on the client s life Using an outcomes framework we will measure actual change such as whether the client s house is now more suitable and meets their needs We will also measure changes to the client s physical and mental health and social wellbeing as a result of being provided with a wheelchair and more suitable housing Inputs what is available What resources are available to help achieve change for this person Activities what can you offer What activities services will help achieve maximum impact Outputs what can you achieve with what you can offer What will you offer your client that will help achieve maximum impact How much support service provision is required to achieve real change Outcomes short term what are the expected short term changes How will you know the interventions are working What short term changes would you
31. osts of housing Do you understand and know how to manage contracts and bills e g mobile phone credit cards Do you understand the good and bad points about buying on credit Are you able to set up and follow a budget Do you have basic financial skills e g counting change using an ATM Can you advocate for yourself or access advocacy support Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Yes Learning to do Not learning to do Not applicable for this client Page 9 Outcomes Framework User Guide Cultural and social wellbeing This outcome area focuses on people and families being culturally and socially connected There are three indicators for this outcome area 1 Family and relationships 2 Sense of place and belonging 3 Social involvement Family and relationships The purpose of this indicator is to measure the quality of relationships that people have with their family and friends Close personal networks e g fam
32. rovides emotional support that is helpful in difficult times but also expands opportunities for accessing employment and other material supports Outcome Questions for capture Answers indicator Social Do you participate in social and recreational activities or social and Yes involvement community networking activities No Not applicable for this client Page 12 Outcomes Framework User Guide Health This outcome area focuses on the physical and mental health of people and families There are two indicators suggested for this outcome area 1 Mental health 2 Physical health Mental health The purpose of this indicator is to measure the mental health and wellbeing of people The World Health Organisation WHO defines being mentally healthy as a state of wellbeing in which the individual realises his or her abilities can cope with the normal stresses of life can work productively and fruitfully and is able to make a contribution to his or her community Background information There is a range of factors that affect mental health Mental health is an essential part of personal wellbeing and strongly influences family relationships and the ability to contribute to and participate in society Mental health also significantly influences life expectancy employment status and financial position Consequently mental illness is associated with enormous health social and economic costs for individuals and for the community more
33. titMe cceseeeeeeeseee cece seen seen seeeeeenseeeeeenseaeeeenseeeeeedseeeeeaseeeeeedseeeeesnseenensnseenenes 5 Learning and CevelOpMentt cecsecccceseeeceeesneeseeeeneeseeesneeseeenneesesesneeseeeeneeseeennenseeesneeseeesneeseeeeneeseseeneeseesenes 6 Cultural and Social wellbeing s sccsseceeeseeeseeeseseeeeneeeeeneeee sae seseeeenseeeeeaesesaaesaseaeeneeaeseaesdseaesaseeeeesneeeeas 10 Health sonnii aa a a le wencocecceesentsccegenttcesscetscurseds cece A aa a 13 a E T A E A TE 15 Outcomes Framework User Guide Introduction The purpose of this guide is to provide detailed information regarding the process of tracking outcomes measures for Services Connect clients Traditionally human services have measured inputs such as the amount of funding provided and outputs such as the number of services delivered Services Connect is shifting the focus to measure outcomes An outcomes framework provides one approach to fully understand whether the services being funded and delivered are having a real and lasting impact for vulnerable Victorians Measuring outcomes tells us if we have achieved what we want to achieve for clients The outcomes framework being tested through Services Connect has seven outcome areas Each outcome area is underpinned by indicators and measures that will allow us to assess if change has occurred for clients following interventions received through Services Connect Some outcome measures are m
34. ts in the place where you access the internet Page 17 Outcomes Framework User Guide Behaviours and risk This outcome area focuses on behaviours and risks There are five indicators for this outcome area Alcohol and other drug use Sexual risk Financial stability Gambling Offending YP Behe Alcohol and other drug use The purpose of this indicator is to measure the impact of alcohol and other drug use on people s lives Substance use is among the top 20 risk factors for death and disability worldwide Background information The risks associated with alcohol tobacco and other drug use fall on a continuum from lower to higher risks Higher risk substance use is associated with dependence There are significant costs both to individuals and to society associated with non dependent but hazardous substance use Substance misuse can lead to increased risks of social financial legal and relationship problems People need support to make choices that reinforce positive behaviours and reduce unhealthy risk taking including making choices that reduce the risk of harm associated with alcohol tobacco and other drug use Answers Outcome Questions for capture What is the alcohol use disorders identification test AUDIT score Do you regularly consume drinks containing Prefer not to say alcohol Not applicable for this client If you regularly consume drinks containing Prefer not to say alco
35. uses varying according to age for example poisoning is most prominent in toddlers falls in school age children and older people and road accidents in young people and adults Personal choice and decision making around lifestyle risk and behaviour play a significant part in injury prevention Outcome Questions for capture Answers indicator Yes No Prefer not to say Not applicable for this client Have you had an injury requiring medical attention in the last six months 9 10 Not applicable for this client If you have had an injury requiring medical attention in the last six months how many have you had Page 16 Outcomes Framework User Guide Safe environment The purpose of this indicator is to measure the extent to which people feel safe in their community Personal relationships and environments that are underpinned by trust and perceptions of safety will foster greater wellbeing and community participation Background information The degree to which we feel safe is subjective it is shaped by the experience of personal relationships and different environments in which people engage with each other The experience of violence actual or threatened will affect trust and reduce likelihood of community participation Increasingly the online environment is providing more platforms where people engage with each other This is especially the case for children and young people The online
36. with foundation skills required to manage their lives and increase their participation in society Background information Independent living skills are essential for daily living and can impact on quality of life It is important to determine the extent to which a person can perform all necessary tasks required for daily living Considerations include whether they need help and support to develop independent living skills in areas such as social skills family and other relationship skills budgeting and managing money catching public transport personal care cooking and housekeeping Outcome Questions for capture Answers indicator Yes Learning to do Not learning to do Not applicable for this client Are you able to take care of and manage your house e g wash clothes clean Independent living skills Yes Learning to do Not learning to do Not applicable for this client Are you able to shop for food and prepare healthy meals Yes Learning to do Not learning to do Not applicable for this client Are you able to make and keep appointments e g doctor hairdresser Page 8 Outcomes Framework User Guide Are you able to fill in forms e g applications for housing Medicare bank account Centrelink etc Are you able to read and understand information in letters bills and contracts e g telephone gas electricity Do you understand the set up and running c

Download Pdf Manuals

image

Related Search

Related Contents

Appui à la rédaction de la charte des eaux, programme d  Gastroback Design Sandwich Pro  Récupération des notices BNF avec MoCCam pour insertion dans  Samsung GT-S5620 Керівництво користувача  « Apprendre à lire : oui, mais comment ? »  

Copyright © All rights reserved.
Failed to retrieve file