NBN Co - Fibre - User Guide - June 2012
Contents
1. Keep the Power Supply Unit plugged directly in to the mains power at all times and turned on If not plugged in and turned on it will revert to battery power if installed and will quickly deplete the batteries which should be reserved for emergencies This will cause an interruption to service when switched back on and will eventually degrade the battery Keep the Network Termination Device plugged in to the Power Supply Unit It will not function without power from the Power Supply Unit POPC OOH ETS OEE TEOEEEEEESEOE EE SEOEOE EE OO MDE ESOEE EEO EEOOEEEEEOOE EE SOEEEO LE SOOE EEE TOOOEE TE TETOTE SOLE ETHE TOOTH ESEOTETHEOEEOEEETOOEETHEEEEEEHESETEL ELE DELTOSEEOEEE EEO LEEEDELELEEEBECOOEED Check the indicator lights on the Power Supply Unit regularly If the system status is not showing a green light or any other lights are on refer to the guide on page 13 Do not use water to clean the equipment ALARM SILENCE BATTERY EMERGENCY A USE e NBN User Guide Do not connect the Power Supply Unit to the mains power using an extension cable double adapter power board or any other kind of secondary plug or socket POCO OH SEE O HEHE EEEOEE ESE HOHE EEE EOO TOE E OHO ETOOHOT OOH OHT ET OOEHOT SEH OOTO EES EEO ETS C ESOL EOEHO EES EEOO OEE OEEO EEO EOHEE TEESE TOETOTT OE TEHOE TECHS ET EC ETESO EES EHSOTECESESOECE SENSES OEE OEEOE Do not cover or paint any part of the2. UNI V 1 UNI V2 NBN User Guide UNI D 1 ACTION Check the Power Supply Unit is plugged in and switched on and is connected to your Network Termination Device If there is still no power light contact your service provider If there is a mains power failure you will only have a phone service if it is connected through your voice UNI V port You should refer to the Power Supply Unit section of this guide immediately No action is required No action is required The flashing light should turn into a green solid light shortly ACTION Contact your service provider for further instructions Contact your service provider for further instructions No action is required No action is required Yo UNI D 2 UND 3 UNI D 4 z 50 lt 2 S 5 SHOLVOIGNI d INN Viva SYOLVOIGNI A INN 3910A S m 2 S 5 INDICATOR OFF l RED i GREEN INDICATOR OFF YELLOW YELLOW FLASHING i GREEN GREEN FLASHING INDICATOR OFF GREEN GREEN FLASHING INDICATOR OFF l RED f GREEN MEANING Your Network Termination Device is working but you have no devices connected Your Network Termination Device has a fault and is not working normally Your Network Termination Device is working normally and is connected MEANING You do not have an active service using this port at this time There is a 1Gbps device detected on the network There is 1Gbps data activi
3. equipment Do not unplug the Power Supply Unit or Network Termination Device unless you need to replace the battery are going away for an extended period or are otherwise directed to do so by your service provider Ensure you know where any underground cables are located before digging to avoid accidental damage to them Oe ey eee eee eee eee eee eee eee eee eee eee eee eee eee Keep branches and shrubs away from the fibre optic cable and Premises Connection Device THE POWER SUPPLY UNIT Powering your NBN service We have installed a Power Supply Unit which draws power from your power point to provide a steady 12V power supply to your Network Termination Device lf your mains power fails the Power Supply Unit will automatically switch to its backup battery power This will maintain a standard non powered telephone service connected to an in service voice UNI V port ONLY It s important to note that the backup battery will only power some phone services using the voice UNI V port for 2 3 hours following a mains power failure When approximately 50 of the battery charge has depleted the backup battery will turn off to preserve the remaining charge for emergency use This should provide you with a total of approximately 5 hours of backup battery power without mains power under typical circumstances to make calls over a standard non powered telephone connected to the vo
4. Push the tabs holding the battery one above and one below outward and then lift the battery out C Disconnect the black plug and remove battery D Install the new battery 1 Reconnect the black plug to the new battery E 2 Push the battery retaining tabs outward and insert the battery into the Power Supply Unit F 3 Reconnect the red plug to the new battery G Make sure the wires are not being pinched by the battery or the front cover 5 Close the front cover and plug the Power Supply Unit back into the power point and turn it on 6 The new battery will take 24 hours to completely charge Please retain the old battery during this time unless its charge was completely exhausted 7 Please note your broadband and or telephone service delivered over the NBN will be unavailable during and for up to 10 minutes after the battery is replaced Sealed Lead Batteries supplied by NBN Co are 100 recyclable PLEASE RECYCLE YOUR OLD BATTERY Y X o 1 Please don t throw your old battery in the bin Take it to a recycling facility or ask about exchanging it where you purchased your new battery stem NBN User Guide Typical battery dimensions 94 x 151 x 65mm PSU BATTERY STOP Before going any further please read the Important Safety Warnings on the back cover PSU BATTERY 3 WHAT TO DO IF MAINS POWER F
5. readers laser pointing devices laser spirit level tools etc The Network Termination Device is designed to automatically turn off its laser in case the optical fibre is pulled out or broken and this happens within thousandths of a second of a break occurring NBN Co nevertheless recommends that people keep away from fallen or broken cables as a precaution because it s not possible to easily tell whether a fallen or broken cable is a safe NBN Co cable or an unsafe cable from a different utility Who do I contact for assistance Your service provider will help you if you have any questions or need to report a fault If Pm going away for a while can I unplug my service to save power Yes if you are away for an extended period you can unplug your Power Supply Unit However you must also disconnect the Network Termination Device from the Power Supply Unit to ensure it does not continue to operate on back up battery power When you return simply plug back in and the system will restart after a few minutes 18 NBN User Guide Can I plug the Power Supply Unit into a power board No For the Network Termination Device and Power Supply Unit to function correctly the power supply cord must be directly connected to its own fixed power point Do not connect the power supply cord to a double adapter extension cord power board or any other kind of secondary plug or socket Can connect other devices to the unused ports on the Netw
6. your data UNI D port or any other mains powered phones alarms or other devices that do not have their own backup batteries To prevent the risk of fire or electric shock your Power Supply Unit should be installed in a reasonably warm dry indoor area free from condensation and excessive dust Visit www nbnco com au multilingual to download this brochure in the following languages Arabic n yall ll Chinese traditional HA Chinese Simplified fi j a Greek FAAnvike Freecall 1800 881 816 Hindi ia Visit www nbnco com au Italian Italiano J Khmer ta NBN MKT GDE 04B Spanish Espanol June 2012 Copyright 2012 NBN Co Limited All rights reserved Not for general distribution Vietnamese Vi t ng
7. AILS If your mains power fails the Power Supply Unit will beep once and automatically switch to its backup battery power This will maintain a standard non powered telephone service connected to an in service voice UNI V port ONLY for approximately 2 3 hours under typical conditions When approximately 50 of the battery charge has depleted the Power Supply Unit will turn off the system saving a further approximate 2 3 hours charge This saved charge can then be used to make emergency calls if needed As the battery depletes to approximately 50 charge half capacity e The Battery Power indicator will flash and the Power Supply Unit will begin to beep four times a minute e The beeps then stop and the Power Supply Unit will turn itself off to preserve the remaining charge for use in case of an emergency To access remaining charge in emergencies Press and hold the BATTERY EMERGENCY USE button for two seconds until the Power Supply Unit beeps once and all 4 lights flash This will access the remaining charge for a further 2 3 hours Once activated you cannot turn the BATTERY EMERGENCY USE button off again det ce ete eae papers EEA After the battery is completely flat the BATTERY EMERGENCY USE button will not work again until mains power has been restored and the battery has recharged BATTERY oo EMERGENCY USE ALARM SILENCE Alarm silence function You can silence audible alarm sounds using the ALARM
8. SILENCE FOR SILENCE button 24 HOURS Press and hold the B button to temporarily SILENCE FOR silence or re enable 24 HOURS the alarm sounds for DOn e e ee iq ae either 24 hours or ALARM KEEP HOLDING ALARM SILENCE BUTTON longer 9 amp 1 BEEP 2 NBN User Guide POWER SUPPLY UNIT INDICATOR LIGHTS AND ALARM SOUNDS The following displays are present on the front of the unit O Light ON Oo Light BLINKING Light OFF SYSTEM TD Normal System fault No mains power ATE wee and Power Supply 9 a a Unit is off AA Using battery Battery charge low and Using mains power tan No mains power will soon be flat or battery is flat YVE Battery missing or battery has degraded Battery OK Mates ai 2nd should be replaced BATTERY MPa 0 cible alarms silenced Audible alarms silenced Audible alarms Sige for 24 hours enabled SILENCE If the Power Supply Unit is working normally on mains power the SYSTEM STATUS light is green and the BATTERY POWER and REPLACE BATTERY lights are off Alarm sounds The following list describes the different types of audible alarm sounds you might hear CAUSE ALARM SOUND He a Tea i Beeps once ii ei Beeps once every 15 minutes i RAME remaining Beeps 4 times every minute pas T a R Beeps twice when enabled AUDIBLE ALARM OFF Alarm function is disabled Beeps once when disabled TROUBLESHOOTING CHECKLIST If any services provided through your Network Termination De
9. User Guide CONTENTS Quick start guide 4 Connecting the Network Termination Device to your own equipment 5 eae RS EI NE AE ates Ae AE le ere D ual Sec E E E E E E E x a a a aea aaa ae a a eam REG e Serer st A eatin onsen a a a ere am amNY E VER er e aaamma mee ae eer Re lt n E eee ee aor NBNCo Bringing broadband to life 2 NBN User Guide Congratulations on connecting to the National Broadband Network NBN through your chosen service provider Services delivered over the NBN have the potential to transform every aspect of our lives including healthcare education business and government services Broadband with its greater capacity for traffic is the means to unlock this potential and is a core infrastructure for this century Your new fibre optic connection gives you access to this vital communications infrastructure This guide provides information on how to ensure your NBN connection equipment stays in good working order It also outlines what to do should your system not work properly QUICK START GUIDE Once your equipment has been installed and checked read these quick start steps to begin enjoying your new NBN service 1 Connect compatible equipment to the Network Termination Device using the port designated for that service as directed by your telephone and internet service providers 2 If you have arranged a telephone service to be supplied through the voice UNI V port then your
10. elf Even though it is not required if you choose to install permanent cabling through wall floor or ceiling cavities it must be done by an installer registered with an Australian Communications and Media Authority ACMA accredited industry Registrar ACMA is the federal regulator responsible for the industry managed cabler registration scheme Your service provider may be able to recommend a registered cable installer in your area Other temporary cabling such as plugging your own router or telephone into the Network Termination Device can be done by yourself if you wish AN IMPORTANT SAFETY WARNINGS Please read these notes carefully before attempting to fit or replace a battery in your Power Supply Unit To reduce the risk of fire or electric shock do not remove the cover of the Power Supply Unit except to service the battery There are no user serviceable parts inside the Power Supply Unit except the battery To avoid electric shock switch off at the power point and unplug the Power Supply Unit from the 240V AC power supply before servicing the battery The battery can power hazardous live parts inside the Power Supply Unit even when the 240V AC power supply is disconnected During a mains power failure the Power Supply Unit will only power your voice UNI V ports which have a connected phone service from your service provider using a standard non powered phone It will NOT power VolP or internet phones connected to
11. ice UNI V port Extreme cold less than 1 degrees Celsius may reduce the amount of time the battery backup will last NOTE The data UNI D ports cannot provide any service while the Power Supply Unit is operating on backup battery power All devices connected to data UNI D ports such as modems and routers will be unable to access the internet until mains power is restored This means if you have an internet phone service connected to your data UNI D port it will not work on the backup battery during a mains power failure Even if the Power Supply Unit has a properly functioning backup battery cordless phones alarms and other devices that use mains power and do not have their own backup batteries will not function if there is a power failure Please ask your service provider to clearly explain to you whether and how your phone services will continue to operate without mains power The ability to make calls during a power failure including to 000 Emergency Services depends on the service you choose from your service provider To ensure the battery backup for voice UNI V phone services is ready and working when you need it you will need to maintain the Power Supply Unit and backup battery following the advice given in this guide Make sure you regularly check the battery indicators see page 13 for a guide to indicator lights and alarms and charge and maintain the battery in the Power Supply Unit 8 NBN User Guide Mainta
12. ice provider to be delivered through a voice UNI V or data UNI D port your service provider will advise you how to connect your telephone s Your broadband services will be delivered through the data UNI D ports on the Network Termination Device Your service provider s should advise you which data UNI D ports they have designated for your services and how to connect any necessary equipment for these services All the power and fibre optic cables required for the Network Termination Device to operate will be supplied and connected by your installer Any cables required to connect your own internet or telephone equipment to the Network Termination Device will need to be supplied by you or your service provider If you have followed the instructions from your service provider but your phone internet or other broadband connections are NOT working or there are any red or flashing lights on the Network Termination Device or Power Supply Unit go straight to the TROUBLESHOOTING guide on page 14 IMPORTANT Risk of injury Do NOT disconnect tamper with or look into the laser light emitted from the fibre optic cable Doing this could damage your eyes MAINTAINING YOUR EQUIPMENT The NBN equipment in your premises should require very little maintenance if properly cared for Here are some important do s and don ts to ensure the Network Termination Device and Power Supply Unit stay in good working order INSIDE YOUR PROPERTY
13. ing and then contact your service provider for assistance 4 TELEPHONE CHECK If you have a telephone service which plugs into the Network Termination Device check the following e Is the correct voice UNI V port on the Network Termination Device connected to your in home wiring or a telephone e Is there a dial tone e Does your phone work if you plug it directly into the voice UNI V port of the Network Termination Device If your phone still does not work contact your service provider for assistance 5 INTERNET CHECK e f you have an NBN broadband connection is it working e If you have an IPTV connection is it working NETWORK TERMINATION DEVICE INDICATOR LIGHTS INDICATOR OFF YOLVOIGNI YAMOd RED i GREEN GREEN FLASHING INDICATOR OFF i RED GREEN GREEN FLASHING YOLVOIGNI TWOlLdO MEANING This means there is no power to your Network Termination Device Your Power Supply Unit is operating on backup battery power Your power supply is working normally Your Network Termination Device is starting up MEANING Your Network Termination Device has been disabled externally Your Network Termination Device has lost connection with the fibre network Your Network Termination Device is connected and working properly This is normal and simply means there is activity on the network NTD SS Property of nenco NBNCO Do Not Remove E
14. ining the mains power supply The power cables and the power point used by the Power Supply Unit must be maintained in a safe working condition Ensure that the Power Supply Unit is always plugged directly into a fixed power point The Power Supply Unit should never be connected using an extension cord double adapter a power board or any other kind of secondary plug or socket Disconnecting the mains power supply will cause all data services delivered through the Network Termination Device to stop working It is not advisable to switch off your NBN equipment unless you are going away for an extended period of time The power used by the system is minimal equivalent to a 10W light bulb and the life of the battery will be reduced if the mains power is routinely turned on and off A REPLACE BATTERY INSTRUCTIONS FOR REPLACING YOUR BACKUP BATTERY 1 Purchase a new battery You need to purchase a new battery of identical type and rating to the original which can be bought at most specialist battery retailers Specifications 12V 7Ah or 7 2Ah AGM Sealed Lead Acid Battery 6 Cells with a 5 year design life and flame retardant case 2 Remove the old battery 1 Turn off at the power point and disconnect the Power Supply Unit from the mains power 2 Open the front cover of the Power Supply Unit A Disconnect the red plug from the battery B 4
15. ork Termination Device Each port on the Network Termination Device is reserved for a different service if you choose to acquire services from more than one service provider Ports that you ve not currently acquired services for will not be active If you connect one of your devices to an unused Network Termination Device port it will not have access to a service What if want to move the Network Termination Device If you need to have equipment or cables relocated contact your service provider who can advise you of the cost and also arrange for a technician to move the equipment When considering relocating NBN equipment or cables you should bear in mind the following e The equipment must be protected from water steam or excessive heat e The location must be well ventilated near a dedicated power point and easy for you to check the indicator lights e The equipment must be positioned in a location away from busy areas and protected from damage where there is sufficient light to see if the device is functioning correctly e You are responsible for the relocation cost have a monitored home or premises security system will it work over the NBN It is expected that most monitored security systems will operate over the NBN However if you would like to use an existing system you should check with your security provider to ensure that your particular equipment and service is NBN compatible Can I install in home cabling mys
16. st as you are responsible for connection equipment for other services such as power phone and gas If you accidentally damage any of the equipment or cable you will need to contact your service provider for repair and you may be charged for the repair Is the NBN fibre optic cable safe Fibre optic cables do not conduct electricity However there are other safety hazards associated with handling fibre optic cable so you must never disconnect tamper with or look directly into the laser light emitted from the fibre optic cable The laser light found inside the fibre optic cabling is invisible infrared so you should assume there is laser light present even if you cannot see it Is the NBN equipment installed in my home or premises safe The Network Termination Device and its power supply only use fixed cables That means they are not designed to nor intended to emit any wireless radiation The Network Termination Device and its power supply have been tested to ensure they meet Australian Safety and Emission requirements in accordance with AS NZS CISPR22 and AS NZS 60950 1 These are the standards that consumer appliances are generally required to comply with The NBN Co Network Termination Device and Power Supply Unit passed these tests The Network Termination Device has a laser warning label on it in accordance with Australian standards This label is similar to the laser warning the standards require for CD and DVD players computer CD DVD
17. telephone should be connected to the designated active voice UNI V port on the Network Termination Device OR to your existing telephone sockets Your telephone and internet service providers should give you information about which connection to use 3 Check that the Network Termination Device is connected to the Power Supply Unit 4 Check that the Power Supply Unit is plugged into the mains power socket and is switched on Power Supply Unit Network Termination Device 1 Fibre Wall Outlet The Power Supply Unit system status light will glow green The Network Termination Device power and optical lights will both glow green All services that your telephone and internet service providers have agreed to provide you with should now be working a NBN User Guide CONNECTING THE NETWORK TERMINATION DEVICE TO YOUR OWN EQUIPMENT The back of your Network Termination Device will have a row of ports like this Voice UNI V Ports Data UNI D Ports Power Fibre Optic The two voice UNI V The four data UNI D ports are to Port for DO NOT ports are to connect connect data and in band video the power DISCONNECT telephones using RJ 11 services using Ethernet RJ 45 cables cable from this cable unless cables your Power instructed to do so by Supply Unit your service provider If you have chosen a telephone service from your serv
18. ty detected on the network There is a 10 100Mbps device detected on the network There is 10 100Mbps data activity detected on the network MEANING You do not have an active phone service using this port at this time One or more telephones are off the hook being used One or more telephones have been off the hook for more than 1 hour MEANING Normal Your Network Termination Device has failed to download software Your Network Termination Device is successfully downloading software ACTION No action is required Contact your service provider for further instructions No action is required ACTION This may simply mean that connected devices are not active at the moment If you are having difficulty with connected devices then contact your service provider for further instructions No action is required No action is required No action is required No action is required ACTION No action is required No action is required Check if someone in your household is using the phone and if not check to see if any of your handsets have been left off the hook by accident ACTION No action is required Contact your service provider for further instructions No action is required FREQUENTLY ASKED QUESTIONS What if damage the equipment You are responsible for the Network Termination Device Power Supply Unit Battery Backup Premises Connection Device and the fibre optic cable on your property ju
19. vice stop working e g internet IPTV or telephone as a first step you make the following checks 1 POWER CHECK Is everything plugged in and turned on e Network Termination Device e Power Supply Unit e All cables and power points e Your own equipment 2 EXTERNAL FIBRE OPTIC CABLE CHECK Has the fibre optic cable connection from the street been damaged For example a fallen branch may have damaged the cable If you think this may be the case do NOT try to remove it or repair the cable yourself Contact your service provider immediately 3 INDICATOR LIGHT CHECK Check the indicator lights on your Power Supply Unit and Network Termination Device Power Supply Unit System Status light is ON Network Termination Device Power and Optical lights are ON BaRRaE g y s v v D NBN User Guide If the lights on your Power Supply Unit do not match those shown in this diagram then refer to the Power Supply Unit lights and indicators section of this guide on page 13 If you still can t identify the problem or the solution note down which lights are glowing and then contact your service provider If the lights on your Network Termination Device do not match those shown in this diagram then refer to the Network Termination Device indicator lights troubleshooting section of this guide on page 16 If you still can t identify the problem or the solution it is a good idea to note down which lights are glow
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