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Manual III: Extension User's Guide

1. 27 SPECA ijj 27 Xweribi ssrsj ru M 28 BASIC SCPVIGES C 29 General Set eS aaa aitama n DU E A RV RR DU iR d d DU DDR 29 HO MUSI SIIB aaa a aaa aaa aaa vto NN UU 30 DoNotlKkilitb mamma kumme m 31 Hotline Sene S nerna E E 31 Caller ID Services me PM 32 Padine Caller Iinio 740 1021307 0 MANA REAS A eT ED RUN cre nT CONTROL CGU DD Te ee ee ee er eet RD ERE 33 eo e Call ie el d WEISE Eom 34 OO Cal Bloei ioa TUNISIE MUR ONAN mra TU ee bau DUR 34 Disneye RIBSIH Sousa auf E E we bM Dd MT cen NIMM MD MEDIE MM MEUM MEME EEUU 35 EAA AA a o etd quts ien Cd n e ctu Tir tr nr tr nr rrr tr Pr PAR RTT tT mr rrr Mtn IR RU DURUM Treinen tet rrr EN CUR 35 Many Extensions RINGING siisii 36 GM KOH Ay UA ed E maamaksu mus ua 37 eoon Call Eo Ar NE oenn eaea ER E A A 38 QX50 QX200 QX2000 SW Version 6 0 x 4 epygl QX50 QX200 QX2000 SW Version 6 0 x Busy Call korv TE aaastal aa a nA DURUM UG NM NU IDA KNIE SH RUN 38 No Answer Cal Forwarding mnt amaan rb a ro rar a oL nd HR Ld dida 39 Unrecistered Inaccessible Call iu cil m
2. 40 rad Me ollis cre A E 40 Emergency nterrupt PAARI 42 nter CO AAA 42 Keset Pr ONIE cpa M Mmmm m 43 Append Olai a a 44 Appendix Soltware License Ar eee ME ivika koljus viivi i v bn lv nn v i 49 D QX50 QX200 QX2000 Manual III Extension User s Guide QX50 QX200 QX2000 Manual III Extension User s Guide About this Extension User s Guide The QX IP PBX Manual is divided into three parts e Manual I Installation Guide gives step by step instructions to provision the QX IP PBX and configure the phone extensions with the Epygi SIP Server After successfully configuring the QX IP PBX a user will be able to make SIP phone calls to remote QX IP PBX devices make local calls to the PSTN and access the Internet from devices connected to the LAN e Manual II Administrator s Guide that explains all QX IP PBX management menus available for administrators only It includes a list of all System Default Values e Manual III Extension User s Guide explains all QX management menus available for extension users A list of all call codes can be found here in Extension User s Guide This guide contains many example screen illustrations Since QX IP PBXs offer a wide variety of features and functionality the example screens shown may not appear exactly the same for your particular QX IP PBX as they appear in this manual The example screens are for illustrative and explanatory purposes and should not be
3. Please Note This service will work only when System Mail is enabled on the QX IP PBX see Manual II Administrator s Guide Contact your system administrator if you have problems with voice mail delivery via email Send new voice message notification via SMS allows voice mail notification delivery via SMS to the defined mobile number Checkbox activates the following input options Mobile Number text field requires the destination s mobile number The next two fields are used for retransmission of SMS notifications The Number of times text field requires the maximum number of times the notification should be delivered to the recipient within the interval in minutes defined in the Repeat every text field If notification is required to be sent only once insert 1 in Repeat every text field and 0 in the Number of times text field Please Note This service will work only when SMS Service is enabled on the QX IP PBX see see Manual II Administrator s Guide Contact your system administrator if you have problems with voice mail notifications delivery via SMS Send new voice message notification via phone call enables the voice mail notification delivery via phone call to the defined phone number The checkbox activates the following input options Call Type drop down list includes the available call types PBX local calls to QX IP PBX extensions SIP calls through a SIP server Auto for undefined call types Destination indep
4. Send E mail checkbox enables email notifications sending to the user s mailbox when no answer call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the E mail Address text field where the user s email address should be defined If you feel this service is not working contact your system administrator to configure the Mail Settings When saving this call forwarding configuration a message will notify the user that Many Extensions Ringing and Call Hunting services have been disabled Unregistered Inaccessible Call Forwarding Unregistered Inaccessible Call Forwarding is only available for extensions attached to IP lines Calls from the certain caller will be forwarded to the listed destinations when called IP phone is not registered on the QX IP PBX or when it is unreachable e g due to IP phone reboot or network problems The Enable Service checkbox selection activates the unregistered inaccessible call forwarding service on the current extension The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to if R ae the IP line this extension is attached is inaccessible or Caller ID Based Services for Any Address unregistered Extension 103 The Enable Service checkbox selection activates the no answer m Enable Service call forwarding service on the current extension S
5. Manual III Extension User s Guide Edition 1 November 2014 SW Release 6 0 7 and higher E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Notice to Users This document in whole or in part may not be reproduced translated or reduced to any machine readable form without prior written approval Epygi provides no warranty with regard to this document or other information contained herein and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose in regard to this document or such information In no event shall Epygi be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this document or other information contained herein or the use thereof Copyright and Trademarks Copyright 2003 2014 Epygi Technologies LTD All Rights Reserved Quadro and QX are registered trademarks of Epygi Technologies LTD Microsoft Windows and the Windows logo are registered trademarks of Microsoft Corporation All other trademarks and brand names are the property of their respective proprietors Emergency 911 Calls YOU EXPRESSLY ACKNOWLEDGE THAT EMERGENCY 911 CALLS MAY NOT FUNCTION WHEN USING QUADRO OR QX AND THAT EPYGI TECHNOLOGIES LTD OR ANY AFFILIATES AGENTS SUBSIDIARIES PARTNERS OR EMPLOYEES ARE NOT LIABLE FOR SUCH CALLS Limited Warranty Epygi Technologies LTD Epygi warrants to th
6. 10 U S Government Restricted Rights The Licensed Materials are provided with RESTRICTED RIGHTS Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights clause at 48 C F R section 52 227 19 or subparagraph c 1 ii of the Rights in Technical Data and Computer Software clause at DFARS 252 227 7013 as applicable 11 Entire Agreement It is understood that this Agreement along with the Quadro or QX installation and administration manuals constitute the complete and exclusive agreement between you and the Licensor and supersede any proposal or prior agreement or license oral or written and any other communications related to the subject matter hereof If one or more of the provisions of this Agreement is found to be illegal or unenforceable this Agreement shall not be rendered inoperative but the remaining provisions shall continue in full force and effect 12 No Waiver Failure by either you or the Licensor to enforce any of the provisions of this Agreement or any rights with respect hereto shall in no way be considered to be a waiver of such provisions or rights or to in any way affect the validity of this Agreement If one or more of the provisions contained in this Agreement are found to be invalid or unenforceable in any respect the validity and enforceability of the remaining provisions shall not be affected 13 Govern
7. Audio Wait Options No Audio Default Recording Custom Recording ch fil oose file RTP Channel Choose Channel Audio Line In Start ringing After 10 seconds After 15 seconds Fig III 34 Find Me Follow Me page Caller ID Services Your Extension FindFollow List Add Entry Extension 101 Find me at CallType SIP v 11369Gsip il Address T Start ringing After 10 seconds Y Y Ask confirmation passcode Fig III 35 Find Me Follow Me Add Entry page The Address text field requires the SIP address see chapter Entering SIP Addresses Correctly extension or PSTN number where the incoming call from the certain caller will be ringing If the address already exists in the table selecting Save will display the error Caller address already exists A wildcard is allowed in this field see chapter Entering SIP Addresses Correctly The extension number should be inserted into the Address text field for the PBX call type The PSTN number length depends on the area code and phone number The Start Ringing drop down list is used to select the interval when the destination will ring after the call from the selected caller comes in to the current extension Immediately selection indicates that the destination will ring immediately as the call comes in The Ask Confirmation Passcode checkbox is used to enable the password protection of the call With this option enabled the destination who answers
8. Busy Meeting PBX 105 OFF OFF OFF FF OFF OFF ON OFF Activate If OFF As Requested Requested Fig III 20 Caller ID Based Services for Any Address page The Caller ID Based Services page contains a table listing all caller or called destinations and the ON OFF status of the caller ID based services The caller or called destination numbers are used to configure caller ID based services based The column headings in the table are designed as links By clicking on a column heading the table will be sorted by the selected column After sorting ascending or descending arrows will be displayed next to the column heading The table also has Any Address entry that is undeletable It is used to configure caller ID based services for all addressed When adding a new caller address Any Address is changed to Other Addresses Now there could be different configurations for the specified addresses and for all others Add opens the Caller ID Based Services Add Entry page where a new address and presence states can be defined This page consists of the following components The Description text field requires optional information about the address owner Call Type lists the available call types e PBX local QX IP PBX extensions and Auto Attendant SIP caller or called destinations reached through a SIP server PSTN caller or called destination dialed from or to PSTN Auto used for undefined call types In this case for incoming calls
9. Ou rome Call DIOC HB PAEST IE AA E A E entend RD E 9 Uncondinonal Gall Forwarding Manageri AE ratasteta toa ois ia a a 9 No Answer Call Forwarding Managenien boc asaasiqaaiteeiq iac tuiq ama a avia Unis mi aaa nr eR a EUER RR 10 voce Ml O ais slower rte EE I UI UTE 10 Verce NEMIBO S uda tb udin en rito Renditen E TRUNG RUIN EAR GNI RN ani aan 10 emis saua Te DE er FED NIRE FD PONES ee eT ere rt rr eT 11 Chance Pie NON ananass PAR wayne DEVE EUST aaa RR CD nia Mo E EUR RO E an 12 Ser Vice sor INCOM ie ESI Siena E CoU mammu eed NU ORO Dr memm ma 12 ROCONI BO T M 13 OX IP PBX S A lo Attendant SOR VIC CS EET D Eo oo co A 14 Call Codes Ayailahle m Abe EM AN seppur KORR NUS pA bonn RD AMINE AAT yO HE Noein nee RC aaa aa 16 Your Extension Graphical Interface asiaate kik adv D C ibn nw ird 17 EBUCEIBP SIF Addresses Cole maausk maa RR EEG UR VE VAPEUR aa ENE 17 VOICe MO aves E A dac ca Fc Tace E T rir sb PI DO Doe DR NRI n V RIO DON ah enna DRACO 18 0106 Mall DO mince PP e M 18 ios mci SCN ammutamas mamma ia kus 19 Meroe Mnl KOMIS aaa aaa aa aaa Dod pedro MEX HR addi aaa aa hdd iE En og M RUD ta dde 22 fundi 24 EU ESCO p E AA A AAA A H E 26 ioo Anijal aiaiai iii iii iii
10. Sometimes used to refer to the building in which a switching system is located and the associated equipment It is also the physical point where calls enter the long distance network CODEC COmpression DECompression that transforms analog voice into a digital bit stream and vice versa It is now an overall term for the technology used in digital audio and video D D channel In ISDN the 16 kb s segment of a 144 kb s full duplex subscriber service channel that is subdivided into 2B D channels i e into two 64 kb s clear channels and one 16 kb s channel for the ISDN basic rate Note 1 The D channel is usually used for out of band signaling The two 64 kb s clear channels are used for subscriber voice and data services Note 2 The D channel specifications are addressed in the CCITT Recommendation for the Integrated Services Digital Network ISDN Note 3 The D channel may be 64 kb s for the primary rate ISDN service Data Encryption Standard DES a block cipher algorithm for encrypting coding data so itis nearly impossible for anyone without the decryption key to get the data back in unscrambled form The DES standard enciphers and deciphers data using a 64 bit key Daylight saving time DST a convention of advancing clocks so that afternoons have more daylight and mornings have less Typically clocks are adjusted forward one hour near the start of spring and are adjusted backward in autumn Dial peer an addressable call endpoint I
11. The checkbox activates the following input options Call Type drop down list includes the available call types e PBX local calls to QX IP PBX extensions SIP calls through a SIP server Auto for undefined call types The destination independent on whether it is a PBX number or SIP address will be reached through Routing e Callback automatic call to the voice mail author This can be used as a notification that the recipient has received the voice mail but has not yet played it Call To text field requires the destination s phone number depending on the selected call type For Callback call type no destination s phone number is required The next two fields are used for retransmission of phone notifications Number of times text field indicates the maximum number of times the notification should be delivered to the recipient within the interval in minutes defined in the Repeat every text field If the notification is specified to be sent only once insert 1 in Repeat every text field and 0 in the Number of times text field For Callback call type the first notification is sent to the voice mail author after the first expiration of the interval defined in the Repeat every text field For calls with call type different from Callback the first notification will be sent immediately Restore default Notification Message restores the default notification message If the checkbox is selected the file upload will be disabled Up
12. This page also allows you to filter the collected Call History based on various criteria The search components are as follows The From and To text fields are used to search by date and time The data must be inserted in the following format dd mm yyyy hh mm ss or dd Mon yyyy hh mm ss The From field must indicate an earlier date and time from that which is indicated in the To field If the entered data is not an earlier date and time the Minimal date should be less than maximal date error message prevents statistics from filtering Your Extension Suc Missed Calls Unsuccessful Outgoing Calls Call History Successful Calls Extension 103 Number of Records amp The From and To drop down lists are used to search by duration The duration needs to be specified from the listed values The From field must indicate a shorter duration From 04 Aug 2014 Calling Phone To 05 Aug 2014 than the To field If the entered data is a larger duration de Monthyppy hh mm ss the Minimal duration should be less than maximal Call Start Time Caling Phone Detais duration error message prevents statistics from filtering Pic s Tele EEE aal 05 Aug 2014 14 22 20 05 Aug 2014 14 21 05 32s Codec PCMU Quality 2 qood call transferred Called Phone requires the called party s SIP address Ses Se Rer extension or PSTN number as a Search criteria ian aai 05 Aug 2014 12 31 24 05 Aug 2014 12 30 41 33 sec 2 Codec PC
13. disclosure or distribution thereof in whole or in part in any form shall be made Limited Warranty The only warranty the Licensor makes to you in connection with this license is that the media on which the Licensed Materials are recorded will be free from defects in materials and workmanship under normal use for a period of one 1 year from the date of purchase the Warranty Period If you determine within the Warranty Period that the media on which the Licensed Materials are recorded are defective the Licensor will replace the media without charge as long as the original media are returned to the Licensor with satisfactory proof of purchase and date of purchase within the Warranty Period This warranty is limited to you as the licensee and is not transferable The foregoing warranty does not extend to any Licensed Materials that have been damaged as a result of accident misuse or abuse EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE THE LICENSED MATERIALS ARE PROVIDED ON AN AS IS BASIS EXCEPT AS DESCRIBED ABOVE THE LICENSOR MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE LICENSED MATERIALS ARE OR WILL BE FREE FROM ERRORS DEFECTS OMISSIONS INACCURACIES FAILURES DELAYS OR INTERRUPTIONS INCLUDING WITHOUT LIMITATION TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE LACK OF VIRUSES AND ACCURACY OR COMPLETENESS OF RESPONSES CORRESPONDENCE TO DESCRIPTION OR NON INFRINGEMENT THE ENTIRE RISK ARISING OUT OF T
14. display the warning message Invalid audio file or format is not supported Additionally the system will refuse uploading if insufficient memory is available for the corresponding extension and will then announce You do not have enough space Please Note It is recommended to use a piece of music not longer than one minute to leave enough space for user defined messages and voice mails The Download Hold Music File link appears only if a file has been uploaded recently It downloads the audio file to the PC and opens a window where the saving location can be specified e RTP Channel selection is used to define the channel for the broadcast streaming The RTP channels are created by the system administrator Therefore if you are experiencing problems with using the RTP channels as hold music or no RTP channels are available to select on this page turn to your system administrator for clarification Audio Line In available only for QX50 QX200 selection uses the external radio broadcasting or any other audio resource as the hold music When selecting this option check with your system administrator if there is an external audio resource connected to the QX IP PBX QX50 QX200 QX2000 SW Version 6 0 x 30 QX50 QX200 QX2000 Manual III Extension User s Guide epygl Do Not Disturb Do Not Disturb Settings are used to configure the Do Not Disturb service The service is used to turn off the phone ringer and may only be enabled fr
15. merchantability or fitness for any particular purpose Return Policy If the product proves to be defective during this warranty period please contact the establishment where the unit was purchased The Integrator will provide guidance on how to return the unit in accordance with its established procedures Epygi will provide the Return Merchandise Authorization Number to your retailer Please provide a copy of your original proof of purchase Upon receiving the defective unit Epygi or its service center will use commercially reasonable efforts to ship the repaired or a replacement unit within ten business days after receipt of the returned product Actual delivery times may vary depending on customer location The Distributor is responsible for shipping and handling charges when shipping to Epygi European Limited Warranty The European Limited Warranty is the same as the Limited Warranty above except the warranty period is for two years from the date of purchase Extended Warranty Extended Warranty Option Epygi offers an extended warranty program available for purchase by end users This option is available at the time of purchase extending the users original warranty for an additional three 3 years Combined with the original warranty the extended warranty would offer a total of five 5 years protection for European end users and four 4 years protection for non European end users Extended Warranty Statement Epygi Technologies
16. the call will be prompted to insert a password in order to accept the call The confirmation passcode is defined under the Find Me Follow Me table see above Welcome Message this group allows specifying the Find Me Follow Me Welcome Message Delay and updating the welcome message which is playing only once when calling to Find Me Follow Me extension downloading it to the PC or restoring the default one The group offers the following components QX50 QX200 QX2000 SW Version 6 0 x 41 epygl Welcome Message Delay requires the delay in seconds after which the welcome message will be played when calling to the Find Me Follow Me extension The Choose File button is used to upload the custom Welcome Message file and opens the file chooser window to browse for a new custom welcome message file Attention The uploaded file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading it and the Invalid audio file or format is not supported warning message will appear The system also prevents uploading if there is not enough memory available for the corresponding extension and the You do not have enough space warning message will appear The Download Custom Welcome Message and Restore Default Welcome Message links appear only if a file has been uploaded previously The Download Custom Welcome Message link is used to download the welcome message file to the PC and opens the file chooser wi
17. AEA pesos extension user from Voice Mail Settings Q Print the attached FAX Plav T ast Message Delete Current Message QX50 QX200 QX2000 SW Version 6 0 x 10 QX50 QX200 QX2000 Manual III Extension User s Guide and press START button on the FAX machine Reply or Forward a Q Message The Voice Mailbox menu has the following sub hierarchy in the Reply or Forward a Message and the Send a Message or Leave a Reminder menus Reply or Forward a Message o Call Back Forward a Message immediately Reo by Voice Mai any FAX attached to the message will be also forwarded Dial 1 to mark the message as Urgent or press pound to assign the Normal priority Dial Destination Number e Dial additional Record a Message 6 Destination Number Record a Message e Record a Message Dial 1 to mark the message as Urgent or press pound to assign the Normal priority Send a Message or Leave a Reminder Dial Q Destination Number Leave a reminder Dial 1 to mark the message as Dial additional Destination Number Urgent or press pound to assign the Q Normal priority Record a Message o Record a Message Dial e to mark the message as Urgent or press pound to assign the Normal priority Please Note This service is restricted regarding sending a message to PSTN destinations A message will be successfully received by the destination if all of the following criteria are met The connection to t
18. Forwarding table this toggling also affects all those entries that have Toggle from Handset option selected The states of those entries will be set equal to the state of Any Address Other Addresses entry after toggling QX50 QX200 QX2000 SW Version 6 0 x 9 QX50 QX200 QX2000 Manual III Extension User s Guide No Answer Call Forwarding Management 060 No Answer Call Forwarding Management Toggle enable or disable the MI Call Change the Forwarding Number Forwarding service again Dial a new Forwarding Number and press Q Confirm the new Forwarding Number with Q or press to dial a new Forwarding Number Please Note Using the Change the Forwarding Number option will change the first entry in the No Answer Call Forwarding table with Auto call type to the inserted Forwarding Number Any other entries with Auto call type as well as with other call types will not be modified Voice Mail Services o0 Enter Voice Mail Services The Voice Mail Services are divided into three parts Voice o e o Mailbox Personal Settings and Password Change Each of Voice Mailbox HersondiiSettings SEISKAS these parts has a hierarchy that is described below l l l l l l l l After the first boot up of the QX IP PBX or if the Voice Mail Configuration Wizard is manually enabled by QX IP PBX s administrator entering the Voice Mail Services for the first time will activate the Voice Mail Configuration Wizard which will prompt the essential
19. ID Based Services table the caller ID based services configuration pages for the corresponding extension will be displayed The Caller ID Based Services for Address page consists of two frames In the left frame all caller ID based services are listed Clicking on the corresponding caller ID based service its settings will be displayed in the right frame Please Note Remember to save changes before moving between the caller ID based services configuration pages Below are the instructions to configure each caller ID based service available to the user To Configure Caller ID Based Services 1 Press the Add button on the Caller ID Based Services page The Caller ID Based Services Add Entry page where new addresses can be defined will appear in the browser window Define an optional Description of the address Select the call type from the Call Type drop down list Enter the SIP address extension or PSTN number dependant on the chosen call type in the Address text field according to the entering rules Select the Presence State of an extension To add an address to the Caller ID Based Services table click Save Click on the newly created Address in the Caller ID Based Services table to open the Caller ID Based Services for Address page From the left frame choose a Caller ID Based Services From the right frame enable configure and adjust the corresponding service Do this for each service Remember to Save the configurations each
20. Intercom service supported on IP phones refer to the Epygi IP PBX Features on Epygi Supported IP phones document on the Epygi s Web portal QX50 QX200 QX2000 SW Version 6 0 x 42 QX50 QX200 QX2000 Manual III Extension User s Guide QX50 QX200 QX2000 Manual III Extension User s Guide The Intercom page contains the following components The Intercom drop down list has three available sections e Allow Activation on Request this selection enables the s NN Intercom service for calls that are made through a call Hindu Caller ID Based Services for Any Address routing rule of the PBX Intercom call type Please contact your system administrator to ensure a corresponding rule is available for your extension iding Caller Information Intercom Activate Always Activation signal Ring On Activation Extension 101 e Activate Always this selection unconditionally enables the Intercom service on the extension e Disabled this selection disables the Intercom service The Activation signal drop down list has three available sections Unregistered Inaccessible Call Forwarding Find Me Follow Me e Ring Only If Requested this selection allows you to play audible signal if the Play audible signal before Intercom activation checkbox is enabled in the call routing rule of the PBX Intercom call type e Ring On Activation this selection allows you to play audible signal before Intercom act
21. LTD extends its Limited Warranty for an additional period of three 3 years from the date of the termination of the original Limited Warranty period proof of purchase required Epygi reserves the right to revise or update its products pricing software or documentation without obligation to notify any individual or entity Please direct all inquiries to Epygi Technologies LTD 1400 Preston Road Suite 300 Plano Texas 75093 QX50 QX200 QX2000 SW Version 6 0 x 2 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Administrative Council for Terminal Attachments ACTA Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA Located on the equipment is a label that contains among other information the ACTA registration number and ringer equivalence number REN If requested this information must be provided to the telephone company The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive REN s on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the REN s should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total REN s contact the telephone company to determine the maximum REN for the calling area This equipment cannot be used on the telephone compa
22. Plain Old Telephone Service is the standard telephone service that most homes use It is also referred to as the PSTN or the Public Switched Telephone Network Private Branch Exchange PBX a telephone switch owned privately usually by a large company If it owns a PBX a company does not need to lease a telephone line for each telephone set at a site Proxy server an intermediate device that receives SIP requests from a client and then initiates requests on the client s behalf Public Switched Telephone Network PSTN refers to the local telephone company R Real Time Transport Protocol RTP the Internet standard protocol for the transport of real time data including audio and video allows applications to synchronize audio and video information RTP connections are established between servers across the Internet after voice has been converted to IP format RTP is used in virtually all Voice over IP architectures for videoconferencing media on demand and other applications Real Time Transport Control Protocol RTCP is the control protocol that works in conjunction with RTP RTCP control packets are periodically transmitted by each participant in an RTP session to all other participants Feedback of information to the application can be used to control performance and for diagnostic purposes Registration procedure of user subscribing to a server Usually some personal parameters such as username password etc are required
23. QX IP PBX s Auto Attendant and entering the Auto Attendant menu the caller can use the GO code see QX IP PBX s Feature Codes to create a new trusted caller as well as to modify the Call Back destination for the already registered callers in the Authorized Phones Database QX50 QX200 QX2000 SW Version 6 0 x 14 QX50 QX200 QX2000 Manual III Extension User s Guide By entering Permanent Call Back reconfiguration menu system asks caller to login by dialing the number and an appropriate password for the QX IP PBX s extension that is used as login extension in the Call Back settings After passing the login callers should follow the voice instructions for configuring a new entry or reconfiguring existing entries in Authorized Phone database When system accepts the inserted settings the corresponding entry will be logged to the Authorized Phones Database The caller will then be disconnected from the QX IP PBX s Auto Attendant and the defined Call Back destination will receive a call from the QX IP PBX within the next 45 seconds Answering the incoming call the caller will be reconnected to the QX IP PBX s Auto Attendant Please Note The detected caller number must correspond to the one applied by the caller In case of PSTN call back at least one PSTN line must be available on the QX IP PBX There must be network connectivity and the destination must be reachable Non Permanent Call Back Non Permanent Call Back configuration service a
24. a variety of other destinations The Enable Service checkbox selection activates the unconditional call forwarding service on the current extension The table displayed here lists the destinations where the incoming call from a particular caller should be unconditionally forwarded Enable Disable functional button is used to enable disable the corresponding forwarding destinations This is helpful to avoid removing forwarding destination s if they are not applicable at the moment The State column indicates whether the corresponding forwarding destination is Enabled or Disabled Caller ID Services 1 Your Extension The Forward to column indicates the forwarding destination Gabri Diatas Any Addio Add opens the Add Entry page to add forwarding destinations It consists of the following components Extension 101 4 Enable Service Enable Disable Add Edit Delete Call Type lists the available call types State Forward to E ji a m Enabled SIP 11369 sip epygi loc e PBX forwarding destination is a local QX IP PBX extensions indie Ringin E GE or Auto Attendant mium e Enabled PSTN 256478 e SIP forwarding destination is reached through a SIP uomo Send Notification Via SMS server GT Mobile Number Unregistered Inaccessible Call Forwarding Send E mai e PSTN forwarding destination is a PSTN user Find Me Follow Me mallil mene Auto used for undefined call types In this case the routing pattern
25. automatic redirection feature instead of leaving a message in the extension s Voice Mailbox To activate this feature the caller should dial digit see Feature Codes during the voice mail greeting which invites the caller to leave a message The caller will then be automatically transferred to the destination specified in this page Enable ZeroOut checkbox selection enables the ZeroOut feature and activates the following fields to be inserted Redirect Call Type drop down list includes the available call types e PBX local calls between QX IP PBX extensions and the Auto Attendant SIP calls through a SIP server e PSTN calls to PSTN Auto used for undefined call types Destination independent on whether it is a PBX number SIP address or PSTN number will be reached through Routing The Redirect Address text field requires the destination address where the caller should be automatically forwarded to if activating the ZeroOut feature The Enable FAX Redirection checkbox is used to redirect the incoming FAX facsimile when the FAX tone is detected after Voice Mail has been activated The checkbox selection enables the Redirect to extension drop down list where extensions with enabled FAX Support are listed and is used to select the extension where the incoming FAX should be forwarded The Automatic Fax Receiving Mode checkbox is used to set the Unified voice mail to FAX receiving mode without receiving initial FAX CNG signal from t
26. blocking messages user s name and out of office greeting can be played recorded and restored Greeting messages are played to the caller announcing that the called extension is unavailable and asking to leave a voice mail Blocking messages are played when receiving or making incoming outgoing calls from to the restricted destination User s name is played when surfing the Extensions Directory The personal out of office greeting is played instead of the main greeting message when out of office option is selected on the extension QX IP PBX provides caller the possibility of leaving voice messages when called extension is busy or unavailable A voice mail greeting message and a voice signal indicating voice mail recording initiation are played back to the caller All voice mail functionality settings such as enabling the greeting message adjusting the maximal voice mail duration voice mail system activation timeout etc are configurable by the user through the extension s Voice Mail Settings Voice Mailbox QX IP PBX supports two ways of accessing the extension s Voice Mailbox through the phone handset and through QX IP PBX Web Management With both options the user is free to manipulate with voice mails located in the Voice Mailbox such as playing deleting forwarding etc When accessing the Voice Mailbox through the phone handset additional settings to manipulate the user defined system messages are provided The user can define their ow
27. email notifications sending to the user s mailbox when unconditional call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the E mail Address text field where the user s email address should be defined If you feel this service is not working contact your system administrator to configure the Mail Settings When saving this call forwarding configuration a message will notify the user that Many Extension Ringing and Call Hunting services have been disabled The Toggle from Handset checkbox enables toggling the Unconditional Call Forwarding service for a selected caller ON or OFF from the phone handset by dialing the 4 feature code for more details see QX IP PBX s Feature Codes Dialing this feature code will toggle the Unconditional Call Forwarding service for all entries in the Caller ID Based Services table that have the Toggle from Handset option enabled The service will be activated if it was previously deactivated and deactivated if previously activated Please Note The Toggle from Handset checkbox is only available on the entries different from Any Other Addresses Busy Call Forwarding Busy Call Forwarding is a service of QX IP PBX that allows the automatic transfer of incoming calls to a variety of other destinations when the called extension is busy The Enable Service checkbox selection activates the busy call forwarding service on the current extension QX50 QX200 QX200
28. from specific address configuration of caller ID based services will apply either to PBX SIP or PSTN callers For outgoing calls the called destination will be reached through Routing Address requires a SIP address see chapter Entering SIP Addresses Correctly an extension or a PSTN number for whom supplementary services should be applied If the address already exists in the table selecting Save will give the error Caller address already exists A wildcard is allowed in this field see chapter Entering SIP Addresses Correctly Entering as PBX or PSTN addresses will apply configuration of supplementary services to all extensions or PSTN users The extension number should be inserted in the Address text field for the PBX call type The PSTN number length depends on the area code and phone number The Presence State radio buttons allows to set the Presence State of an extension e All States selection is used to select all states for an extension i Caller ID Based Services Add Entry e Specific States selection contains a group of radio buttons that are used to select the state of the corresponding extension Extension 101 Online Offline Busy Away DND Meeting Vacation Lunch G O X 2 8 9 OO Fig III 21 Caller ID Based Services Add Entry page QX50 QX200 QX2000 SW Version 6 0 x 32 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide When clicking on the Address in the Caller
29. numeric characters only and should be unique in the Group List table Please Note Groups with keys equal to extension numbers on QX IP PBX have a higher priority and will be applied when sending or forwarding a voice message to the corresponding destination The Address List for the Group page contains a table of addresses where new address may be added to the group and existing ones may be edited or deleted The Add functional link moves to the Address List for the Group Add Entry page where new address may be defined Address List for the Group Add Entry page consists of the following components Call Type lists the available call types e PBX local calls between QX IP PBX extensions and Auto Attendant SIP calls through a SIP server Auto used for undefined call types The destination independent on whether it is a PBX number or SIP address will be reached through Routing The Address text field is used to define the address that ought to be included in the group The value in this field is strictly dependent on the Call Type defined in the same named drop down list If the PBX call type is selected the QX IP PBX extension number should be defined in this field For the SIP call type the SIP address should be defined To Configure a Group Press Save See err gt Press Save QX50 QX200 QX2000 SW Version 6 0 x QX50 QX200 QX2000 Manual III Extension User s Guide t YourExtension Voic
30. on several extensions when there is an incoming call Attention By configuring Many Extensions Ringing service Unconditional Call Forwarding Find Me Follow Me and Call Hunting services will be automatically disabled on the current extension QX50 QX200 QX2000 SW Version 6 0 x 36 QX50 QX200 QX2000 Manual III Extension User s Guide QX50 QX200 QX2000 Manual III Extension User s Guide Selecting Enable Service activates the Many Extensions Ringing service on the current extension n M E cine KAMMA Your Extension i 20 Caller ID Based Services for Any Address The table displayed here lists all existing extensions on the QX IP PBX Any or all of the extensions can be enabled to participate in the Many Extensions Ringing for the selected extension The State column displays whether or not the extension is enabled to participate with the Many Extension Ringing The State column also displays whether dinis or not the extension is active mn RN Enabled Line Attached Extension 101 Disabled Line Attached Disabled Line Attached The State column indicates whether the extension is Attached or Not us Cal Fora Attached An extension cannot ring if it is Not Attached It has to be lt a Enabled Line Attached E P z nregistere Jinaccessible Ca orwarding bled Line Attached attached to the line by the administrator from the Extensions MA Management page mergency nter Enabled Line Attached D
31. or Playback Name Message QX50 QX200 QX2000 Manual III Extension User s Guide o Out of Office Message Listen to Current Out of Office Message o Record a New Out of Office Message e Restore Default Out of Office Message Stop Recording or Playback Out of Office Message 9 Find Me Follow Me FMFM Message Listen to Current FMFM Message o Record a New FMFM Message e Restore Default FMFM Message Stop Recording or Playback FMFM Message Use the digit o to enter the area where the extension s user may change its password This password is used to access personal configuration settings also voice mailbox through the QX IP PBX Web Management and the voice mailbox through the handset Services for Incoming Calls Calling to the extension Skip the greeting message and enter the called extension s Voice Mailbox authentication required QX50 QX200 QX2000 SW Version 6 0 x o Change Password Dial Old Password and press pound Dial New Password and press pound Confirm New Password and press pound Calling to the extension s Voice Mailbox during the greeting message Calling to the Zero Out destination Skip the greeting message and record a Voice Mail In call queue Leave the call queue and record a Voice Mail 12 epygl Recording Box To reach the extension s Recording Box from the phone handset you should simply call that exte
32. service of QX IP PBX simplifies dialing to the called destination It provides short digit combinations for frequently dialed phone numbers From this page you may assign short digit combinations to certain destinations to make the dialing easy and avoid long phone number dialing To call the corresponding destination using Speed Calling service dial Speed Calling Code from the handset The system will dial out the destination assigned to the Speed Calling Code The new Speed Calling entries can also be created from the handset by dialing e QO see QX IP PBX s Feature Codes for more details The Speed Calling Settings page lists all defined Calling codes with following parameters Add opens the Speed Calling Settings Add Entry page where Voice Mail CallHistoy PBXInformation Speed Calling the user may add a preferred key combination for Speed Calling diei Speed E E Edit opens the Speed Calling Settings Edit Entry page where Extension 103 the Speed Calling codes may be edited The page includes the Add Edit Delete same components as the Add Speed Calling Code page Calling code PA 11369 sip epygi loc 257846 If no records are selected and the user attempts to Edit or Delete them the No records selected error message will appear Fig III 12 Speed Calling Settings page The Speed Calling Settings Add Entry page includes the following fields and buttons amp Your Extension Speed Calling Settings Add En
33. t e AE Dat Status BM e Message Fax VM free space provides information on the number of diene nt New 106 13 Aug 2014 16 32 48 E 1 min 27 sec minutes seconds of free voice mailbox space New 17 13 Aug 2016 163234 mind New 106 13 Aug 2014 16 25 44 13 sea Check Mail The following functional buttons and fields are available enn New 77415105 101 13 Aug 2014 16 13 31 Q 48 sec New 112 07 Aug 2014 15 11 40 E 5 seo Check Mail refreshes the mailbox and updates the number new m 07 Aug 2014 15 03 02 Gasa of newly arrived mails if any New Mails shows the number of newly arrived mails since the user s last access to the voice mailbox AIl Mails shows the number of all mails existing in the Fig III 1 Voice Mailbox page mailbox The Voice Mailbox tables display all voice mails in the mailbox Status indicates whether the voice mail is New and not yet played New mails are displayed in bold font indicates whether message has an urgent priority or not BM bookmark shows marked records The fields can include some indications image signs depending on the type of being marked Caller is the address of the caller who left the voice mail Date amp Time is the voice mail receipt date and time Message indicates voice mail duration in minutes seconds and a speaker sign used to play using any available media player supported by your Operation System the r
34. the Out of Office message file that must be in PCMU CCITT u law 8 kHz 8 bit Mono wave format Download Out of Office Greeting file appears only if some file has been uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified Expiration Date and Time selection is used to set the expiration date and time of the Out of Office message validity When the expiration date time expires the Out of Office message automatically gets disabled and Voice Mail regular greeting gets activated again Forward Rewind Duration drop down list is used to select the timeout in seconds used to shift the voice mail playback from the handset For more instruction on how to shift the voice mail playback please refer to Feature Codes Restore default Greeting file will restore the default greeting file If the checkbox is selected the file upload will be disabled Upload new greeting file will show the attached greeting file selected by the current user The greeting file will be played to a caller when entering the voice mail system The uploaded file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading and the Invalid audio file or format is not supported warning message will be received The system also prevents uploading in case insufficient space is available on QX IP PBX for the corresponding extension In this sit
35. time moving between the Caller ID Based Services configuration pages p UM E S M To Edit Caller ID Based Services 1 Select the checkbox of the corresponding address that has to be edited in the Caller ID Based Services table The Caller ID Based Services Edit Entry page will appear in the browser window Change the Description of the address if needed Change the Call Type and the Address defined in the corresponding fields Change the Presence State of the extension if needed Save changes If the reconfiguration of Caller ID Based Services is needed click on the corresponding Address in the Caller ID Based Services table to open the Caller ID Based Services for Address page 7 From the left frame choose a Caller ID Based Services From the right frame change the corresponding service settings if required Remember to Save the configurations each time moving between the Caller ID Based Services configuration pages Ld LE adi add ad Hiding Caller Information The Hiding Caller Information service is used to hide QX IP PBX user information depending on the called destinations When this service is activated Unknown or Anonymous or similar text depending on the type of the phone will be displayed on the called phone when the current user of QX IP PBX makes outgoing calls to the selected destination Attention Using the Block Last Caller operation from the handset for the caller with the hidden caller ID for example ano
36. user registered on the same SIP server that the current extension is registered on If the SIP server hostname is omitted the system will automatically set the current extension s registration server hostname instead A PSTN number should be inserted for PSTN call type The PSTN number length depends on the area code and phone number For the PSTN call type the symbols p and P are available to be inserted in this field These symbols are used to inserta 1 second long pause which might be required by the PSTN dialing rules To Add a Speed Calling Code 1 Press the Add button on the Speed Calling Settings page The Speed Calling Settings Add Entry page will appear in the browser window 2 Selectthe call type from the Call Type drop down list 3 Choose a Calling Code and enter the Description for the called party 4 Enter the destination SIP address extension or PSTN number dependant on the chosen call type in the Call To text field according to the entering rules 5 Tocreate the Speed Calling Code click on Save To Edit a Speed Calling Code 1 Select the checkbox of the corresponding record that has to is be edited in the Speed Calling Codes table 2 Press the Edit button on the Speed Calling Settings page The Speed Calling Settings Edit Entry page will appear in the browser window 3 Changethe desired fields 4 Tosavethe modifications click on Save To Delete a Speed Calling Code 1 Select the checkbox of the corr
37. will be considered and parsed through the Call Routing Table Toggle from Handset Fig III 29 Unconditional Call Forwarding page The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly a PBX extension or a PSTN avec cR an en ee ERES number where an incoming call from a certain caller should be amp amp YoorExtension unconditionally forwarded If the address already exists in the ETERNI AARMA table selecting Save will display the error Caller address already Extension 101 exists A wildcard is allowed in this field see chapter Entering SIP ome 9 7 Addresses Correctly Entering as PBX or PSTN addresses will Forward To JOD epvgiee apply the configuration of Caller ID Based services to all extensions or PSTN users The extension number should be inserted in the Forward To text field for the PBX call type The PSTN number length depends on the area code and phone number Fig III 30 Call Forwarding Add Entry page Send Notification Via SMS checkbox enables SMS notifications sending to the user s mobile phone when unconditional call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the Mobile Number text field where the user s mobile phone number should be defined If you feel this service is not working contact your system administrator to configure the SMS Settings Send E mail checkbox enables
38. will be forwarded together with the accompanying voice mail Mark submits the values chosen out of the drop down list aside Important or Bookmark to the selected records To Play a Voice Mail 1 Click on the speaker icon of the corresponding voice message 2 Depending on your browser s settings the wav file will be played directly or an application will ask you to save the wav file on the local PC In the second option please specify the path and run the media file from the specified location to play it To Mark a Voice Mail Record 1 Select the checkbox of the corresponding record in the Voice Mailbox table that should to be marked 2 Select the desired marking type from the Mark drop down list 3 Select the Mark button to initiate the marking operation Depending on the selected marking type the record s will show an image sign in the corresponding BM field To Delete a Voice Mail Record 1 Select the checkbox of the corresponding record s in the Voice Mailbox table that should to be deleted 2 Select the Delete button 3 Confirm the deletion with Yes The selected voice messages will be deleted To abort the deletion and keep the messages in the inbox select No Voice Mail Settings The Voice Mail Settings permits enabling the Voice Mail Service for the callers if the called extension is not available or does not answer The voice mail system will be activated allowing the caller to leave a voice message This page also pr
39. 0 SW Version 6 0 x 38 epygl The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to when the called extension is busy Caller ID Services Your Extension Caller ID Based Services for Any Address The State column indicates whether the corresponding forwarding destination is Enabled or Disabled Extension 101 The Forward to column indicates the forwarding destination Erab ae A08 E Dee Add opens the Add Entry page to add forward destinations It None Enabled Auto 297104 Enabled SIP 27016548 sip epygi loc consists of the following components Send Notification Via SMS Call Type lists the available call types Mobile Number Busy Call Forwarding e PBX forwarding destination is a local QX IP PBX No Answer Call Fonvardin B sedens extensions Or Auto Attendant Unregistered Inaccessible Call Forwarding E mail Address astghik_sanasaryan epygiarm am e SIP forwarding destination is reached through a SIP server vum e PSTN forwarding destination is a PSTN user Auto used for undefined call types In this case the routing pattern will be considered and parsed through the Call Routing Table Fig III 31 Busy Call Forwarding page The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly extension or PSTN number where an incoming call from a particular caller should be forwar
40. 0 QX200 QX2000 Manual III Extension User s Guide 660 QOO 6600 QOO 000 Extension Number Q Q00 Extension Number Q 800 Extension Number Q If you have problems using 00 90 and 080 feature codes turn to your system administrator for the corresponding configuration This feature code is only available when the extension you dial is in the call Intercept allows you to pick up a ringing call on another specified extension after this feature code is dialed PBX services accessible during the call for phones connected to the FXS lines characterized by starting with the key qo Keeping a call on hold ADO is used to hold the active connection in order to place or receive a second call When holding the first call the user is able to place a call to a third party in particular cases for conferencing 3 way calling or call transferring purposes To be able to receive a second call while currently being on a call the call waiting service should be enabled on the Basic Services General Settings page When a second call comes in the beep sound indication is heard in the active call Transferring a call without consultation Press CD to hold a call partner and to geta dial tone within approximately 1 second Enter the phone number ofthe destination phone where the call should be transferred to Hang up on the ring tones The call on hold will be transferred to the specified destination Transferri
41. 5 Repeat every 1 min maximum 1 times Repeat every iL min sent only once insert 1 in Repeat every text field and 0 We EK lie in the Number of times text field Restore default Notification Message The Voice Mail and Fax dropdown lists allow to select the email sent options do not send notification send notification Upload new Notification Message without attachment or send notification with voice or fax Ee NEUE attachments Remove Voice Mail on send removes the voice mail from ee the user mailbox after sending it to the email recipient s Remove Fax On Send removes the fax attachment from the user mailbox after sending it to the email recipient s Fig III 5 Voice Mail Profiles Edit Entry page Attention The e mail can only handle up to 3 minutes long voice mails If the voice mail is longer than 3 minutes it will be truncated and only the first 3 minutes of it will be sent to the indicated e mail address However in the e mail body the recipient will receive the information that the attached voice mail is truncated and the total length of the voice mail Please note that the voice mails longer than 3 minutes will not be removed from the voice mailbox once they are sent per e mail even if the Remove Voice Mail on send checkbox is selected This gives you a possibility to listen to the ending of the voice mail directly from your voice mailbox from the handset or by downloading it from the Web management
42. File is used to browse custom voice message used for incoming call blocking Unregistered Inaccessible Call Forwarding The Download Custom Blocking Message File link only appears Find Me Fols Me if a file has been previously uploaded The link is used to download I the audio file to the PC and opens a window where the saving location can be specified Fig III 23 Incoming Call Blocking page Outgoing Call Blocking Outgoing Call Blocking allows blocking unwanted outgoing calls for a QX IP PBX extension where the destination Address service is configured This page provides the necessary settings for the outgoing call blocking service It indicates whether service is enabled for the particular caller and whether or not a custom message will be used to inform caller about the call being blocked If the service a particular caller has been enabled by administrator and has been stated as protected the user cannot disable it Please Note The administrator can protect the service from being disabled by you Contact the administrator if you have problems establishing a certain call The Enable Service checkbox selection blocks all calls to the corresponding Address listed in the Caller ID Based Services table associated to the corresponding extension The Send Message to Caller Party checkbox is available when service is enabled and it initiates a message to inform the caller that their line has been blocked Otherwise the callin
43. HE USE OR PERFORMANCE OF THE LICENSED MATERIALS REMAINS WITH YOU LIMITATION OF LIABILITY AND REMEDIES IN NO EVENT SHALL THE LICENSOR OR ANY OTHER PARTY WHO HAS BEEN INVOLVED IN THE CREATION PRODUCTION OR DELIVERY OF THE LICENSED MATERIALS BE LIABLE FOR ANY CONSEQUENTIAL INCIDENTAL DIRECT INDIRECT SPECIAL PUNITIVE OR OTHER DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF DATA LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE LICENSED MATERIALS EVEN IF THE LICENSOR OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES YOU AGREE THAT YOUR EXCLUSIVE REMEDIES AND THE LICENSOR S OR SUCH OTHER PARTY S ENTIRE LIABILITY WITH RESPECT TO THE LICENSED MATERIALS SHALL BE AS SET FORTH HEREIN AND IN NO EVENT SHALL THE LICENSOR S OR SUCH OTHER PARTY S LIABILITY FOR ANY DAMAGES OR LOSS TO YOU EXCEED THE LICENSE FEE PAID FOR THE LICENSE MATERIALS The foregoing limitation exclusion and disclaimers apply to the maximum extent permitted by applicable law Compliance With Laws You may not use the Licensed Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law You are responsible for compliance with all domestic and foreign laws governing Voice over Internet Protocol VoIP calls QX50 QX200 QX2000 SW Version 6 0 x 49 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide
44. MU Quality 2 good e Calling Phone requires the caller party s SIP address extension or PSTN number as a search criteria For both Called and Calling Phone wildcards are available see chapter Entering SIP Addresses Correctly If the defined caller or called addresses are inserted incorrectly the Calling Called address is incorrect error message will prevent filtering Download Call Detail Records Successful Calls Fig III 10 Call History page The Call History Successful Calls Missed Calls and Unsuccessful Outgoing Calls tables list the successful missed and not successful incoming and outgoing calls and their parameters Call Start Time Call durations Calling and Called phones for each corresponding extension Each column heading in the tables are created as links By clicking on a column heading the table will be sorted by the selected column After the sorting ascending or descending arrows will be displayed next to the column heading Number or records displays the current number of statistics entries in the table For successful calls Total Duration Maximum Duration Average Duration and Minimum Duration are displayed at the top of the table The Filter performs a search procedure according to the selected criteria The search may be conducted with several criteria at the same time The Records per page are used to select the number of displayed statistic records per page The Previous and Next can be utiliz
45. QX50 QX200 QX2000 SW Version 6 0 x 44 QX50 QX200 QX2000 Manual III Extension User s Guide Domain Name System DNS a system used on the Internet for translating names of network nodes into their addresses Downstream in communications there are two circuits One coming toward you and the other going away from you Downstream is another term for the transmission coming toward you Dual Tone Multifrequency DTMF a method of signaling consisting of a push button or touch tone dial that sends out a sound consisting of two discrete tones that are picked up and interpreted by telephone switches either PBXs or central offices Dynamic Host Configuration Protocol DHCP a network standard regulating the IP address and other information assigned to the clients by the server Dynamic Host Control Protocol DHCP a protocol that is used to dynamically allocate and assign IP addresses DHCP allows you to move network devices from one subnet to another without administrative attention E E1 wide area network digital transmission scheme E1 is the European equivalent of a T1 line The E1 s higher clock rate 2 048 MHz allows for 32 separate 64Kbps channels which include one channel for framing and one channel for D channel information Ethernet a local area network used for connecting computers printers workstations terminals servers etc within the same building or campus Ethernet operates over twisted pair and or over
46. RE License Epygi Technologies LTD the Licensor hereby grants to you a non exclusive right to use the Quadro or QX Operational Software program the documentation for the software and such revisions for the software and documentation as the Licensor may make available to you from time to time collectively the Licensed Materials You may use the Licensed Materials only in connection with your operation of your Quadro or QX You may not use copy modify or transfer the Licensed Materials in whole or in part except as expressly provided for by this Agreement Ownership By paying the purchase price for the Licensed Materials you are entitled to use the Licensed Materials according to the terms of this Agreement The Licensor however retains sole and exclusive title to and ownership of the Licensed Materials regardless of the form or media in or on which the original Licensed Materials and other copies may exist You acknowledge that the Licensed Materials are not your property and understand that any and all use and or the transfer of the Licensed Materials is subject to the terms of this Agreement Term This license is effective until terminated This license will terminate if you fail to comply with any terms or conditions of this Agreement or you transfer possession of the Licensed Materials to a third party in violation of this Agreement You agree that upon such termination you will return the Licensed Materials to the Licensor a
47. S State QX50 QX200 QX2000 Manual III Extension User s Guide Add opens the Add Entry page to add forwarding destinations It consists of the following components Call Type lists the available call types e PBX forwarding destination is a local QX IP PBX extensions or Auto Attendant e SIP forwarding destination is reached through a SIP Unregistered Inaccessible Call Forwarding Find Me Follow Me Enabled PSTN 985478 Send Notification Via SMS Mobile Number w SendE mai E mail Address levon_Dadayan epygiarm am Save Enabled SIP 11138 sip epygi loc server e PSTN forwarding destination is a PSTN user Auto used for undefined call types In this case routing pattern will be considered here and parsed through Call Routing Table Fig III 33 Unregistered Inaccessible Call Forwarding page The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly extension or PSTN number where incoming call from the certain caller should be forwarded in case the called extension does not answers the call If the address already exists in the table selecting Save will display the error Caller address already exists A wildcard is allowed in this field see chapter Entering SIP Addresses Correctly Entering as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users The extension number should
48. Voice Messages e Outgoing Calls enables passwo rd protection for WARNING Uploading selected file will replace your custom voice messages outgoing calls If the service is enabled a user password File to upload Choose File No file chosen is required to be able to make calls lo Restore default voice messages Change Password Fig III 14 Extension Account Settings page Enable SIP Remote Extension Settings checkbox is only visible when the system administrator has activated the SIP Remote Extension service for the corresponding extension at least one time With this checkbox the extension user may enable disable the SIP Remote Extensions functionality The administrator defines all settings of the SIP Remote Extension feature Please Note If you find the Enable SIP Remote Extension Settings checkbox missing on this page please consult with your system administrator for the first time activation of the SIP Remote Extension service on the corresponding extension QX50 QX200 QX2000 SW Version 6 0 x 28 QX50 QX200 QX2000 Manual III Extension User s Guide The User s name for Extensions Directory to upload text field is used to enter the path where the file with the user s name is located If the file with the user s name is browsed with the help of file chooser this field displays the path of the browsed file The Choose File button is used to browse for the file with the user s name The user s name also can be modifi
49. amp Your Extension Change Password e The New Password field requires a new password for the Extension The Password field is checked Extension 103 against its strength and you may see how strong is indi your inserted password is right below that field Confirm New Password E digits oniy e Reentering the new password in the Confirm New Password field will confirm the new password The password can consist of numeric values only Fig III 15 Change Password page for extension access Please Note Up to twenty 0 20 digits are allowed A corresponding warning appears if any other symbols are inserted It is highly recommended to define a proper and non empty password on this page if the extension is being used for the Call Relay service from the QX IP PBX s Auto Attendant Basic Services The Basic Services page allows you to configure the basic telephony features of QX IP PBX such as Call Waiting Hold Music and Do Not Disturb services The Basic Services page consists of two frames The left frame lists all services When you click on a service its corresponding settings will be displayed in the right frame Please Note Remember to save changes before moving between the service configuration pages General Settings The General Settings page consists of the following components Main No answer timeout lists the possible timeout values for the poem me EREDA GEA incoming call ringing duration before the voice mail syst
50. and Epygi shall have no responsibility for losses arising from such interruption Music on Hold Copyright The default Music on Hold on the Quadro or QX is a 22 second fragment from Chopin s Nocturne Op 9 2 performed by Marina Vardanyan and kindly provided to Epygi Technologies LTD The recording is royalty free Compliance with Laws You may not use the Epygi Materials for any illegal purpose or in any manner that violates applicable domestic or foreign law You are responsible for compliance with all domestic and foreign laws governing Voice over Internet Protocol VoIP calls QX50 QX200 QX2000 SW Version 6 0 x 3 QX50 QX200 QX2000 Manual III Extension User s Guide Table of Contents Manual I see Installation Guide This guide describes step by step instruction to install and configure QX IP PBX Manual II see Administrator s Guide This guide describes detailed the menus available for administrators only and includes further all system default values at a glance Manual III Extension User s Guide About tms Extension User s GUI missao vaikima ia Ea DOE FRU dV D TR YN EDDA E UTE RE Cl FDA 6 OX IPPBX s Featire GO CS aiiis cc 7 E rapi ni ec nT eT Mice m mm nr rT tt hone iu re A eT eT TT Tr Tr rer rT err et 7 Usine PBX Sinu cc e 7
51. and access to the PSTN Local Area Network LAN a short distance data communications network typically within a building or campus used to link computers and peripheral devices under some form of standard control Login the procedure of identifying a user with a username and a password to enter into the protected field M Many Extensions Ringing a QX service that allows configuring several users over QX to ring simultaneously when a specific call arrives Media Access Control MAC Address the address for a device as it is identified at the Media Access Control layer in the network architecture Media Access Control MAC Layer is one of two sublayers that make up the Data Link Layer of the OSI model The MAC layer is responsible for moving data packets to and from one Network Interface Card NIC to another across a shared channel Media Gateway a generic class of products grouped under the Media Gateway Control Protocol MGCP A major function of the media gateway is simple IP TDM conversion under the control of a softswitch N Name server a directory service that provides a mapping between a resource s global name and its physical location in the network QX50 QX200 QX2000 SW Version 6 0 x 46 QX50 QX200 QX2000 Manual III Extension User s Guide QX50 QX200 QX2000 Manual III Extension User s Guide Network Address Translation NAT is used to allow LAN devices that do not have their own static IP addres
52. as passwords Voice mail a brief message that external users can leave for the QX users in the event that nobody answers the call Voice Mail System VMS a feature providing the possibility of leaving brief voice messages at the unavailable or busy QX extension s mailbox Voice mailbox is the mailbox where voice mails are collected Voice message help messages that are played to the user giving a hint on how to manipulate the menus within QX using the phone handset Voice Over Internet Protocol VOIP technology used to transmit voice conversations over a data network using the Internet Protocol This provides ability to carry normal telephony style voice over an IP based internet with POTS like functionality reliability and voice quality VPI parameter used to configure ATM settings usually given by the Internet provider W Wide Area Network WAN a communications network used to connect computers and other devices across a large area QX50 QX200 QX2000 SW Version 6 0 x 48 QX50 QX200 QX2000 Manual III Extension User s Guide Appendix Software License Agreement EPYGI TECHNOLOGIES LTD Software License Agreement THIS IS A CONTRACT CAREFULLY READ ALL THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT USE OF THE QUADRO HARDWARE AND OPERATIONAL SOFTWARE PROGRAM INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU MAY NOT USE THE HARDWARE OR SOFTWA
53. ata and video traffic on the same infrastructure It is inherently scalable in throughput and was designed to provide Quality of Service QoS Auto Attendant AA a feature providing remote access to QX voice connectivity services Specifically it supports remote connection to QX extensions to their mailboxes and for making calls to other destinations Remote access to QX AA is possible through IP and PSTN calls Auto Redial a service that allows automatically recalling the destination that was busy C Call establishment of or attempt to establish a voice or data connection between two endpoints or between two points that provide a partial link e g a trunk between two endpoints Call Blocking a QX service that allows blocking unwanted incoming or outgoing calls over QX Call Forwarding a QX service that allows transferring a call to another destination in case the QX user is busy not answering or unconditional Call Hold a QX service that allows holding the call in order to make another one or to answer the second incoming call The first call partner will listen to music while being on hold Call Waiting a QX service that allows receiving a second call while being busy with the first one The waiting party will hear a beeping during the conversation Caller ID caller information is displayed on the called party s phone Central Office CO a local switching system that connects lines to lines and lines to trunks
54. ation attempts fail consecutively five times QX IP PBX s Auto Attendant will become unavailable for the next 5 minutes The Auto Attendant services are divided several feature groups but only Connection Service and Extensions Directory are supported by the voice messages which helps the caller to navigate within the area using the telephone handset buttons Other services are available using the appropriate call code but are not supported by voice messages Thus they are hidden for external callers Connection Service provides access to all extensions of the QX IP PBX device without restrictions All QX IP PBX extensions may call each other dialing the extension number All external callers using PSTN or IP calling can reach each QX IP PBX extension dialing QX IP PBX s phone number and using the Auto Attendant s voice menu to be connected to the desired extension by entering the extension number Remote Enquiry allows access to the mailboxes of QX IP PBX s extensions both active or inactive in order for example to check the voice messages left for an absent user The mailbox may be protected by a user password optional set by the system administrator or user You may remotely access your mailbox dialing QX IP PBX s phone number and using the Auto Attendant s voice menu key 80 for Voice Mail and entering your password if any To navigate within your voice mails use the Voice Mailbox service call codes for example dial 8 to hear the last me
55. be inserted into the Forward To text field for the PBX call type The PSTN number length depends on the area code and phone number Send Notification Via SMS checkbox enables SMS notifications sending to the user s mobile phone when Unregistered Inaccessible call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the Mobile Number text field where the user s mobile phone number should be defined If you feel this service is not working contact your system administrator to configure the SMS Settings Send E mail checkbox enables email notifications sending to the user s mailbox when Unregistered Inaccessible call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the E mail Address text field where the user s email address should be defined If you feel this service is not working contact your system administrator to configure the Mail Settings When saving this call forwarding configuration a message will notify the user that Many Extensions Ringing and Call Hunting services have been disabled Find Me Follow Me The Find Me Follow Me service of the QX IP PBX allows you to configure simultaneously or subsequently ringing destinations on the incoming call from the certain caller The ringing destinations can be local PBX extensions remote SIP or PSTN destinations From this page you may also adjust a sequence in which the destinat
56. ber should be inserted into the text field Called Address If the defined caller address is not corresponding to these requirements an error message Caller address is incorrect will appear and prevent saving the incorrect data The PSTN number length depends on the area code and the phone number Fig III 19 Basic Services Hotline Settings page QX50 QX200 QX2000 SW Version 6 0 x 31 QX50 QX200 QX2000 Manual III Extension User s Guide QX50 QX200 QX2000 Manual III Extension User s Guide Caller ID Services The Caller ID Based Services page provides options to configure a set of telephony settings from the same page Call Forwarding Incoming and Outgoing Call Blocking Hiding Caller Information Call Hunting Many Extension Ringing Distinctive Ringing Find Me Follow Me Intercom Emergency Interrupt and Voicemail Profile settings are configurable from this page Caller ID Services Your Extension Caller ID Based Services Extension 103 Add Edit Delete Hiding Incoming Outgoing Many Unconditional No Answer Unregistered Find Me Presenc Distin Description Addresses Caller Call Call PERE Call Cal Inaccessible Call Follow States Ringing Hunting NE x 2 3 Ringing Forwarding Forwarding Me Intercom Emergency Voicemail ervice Interrupt Profile Information Blocking Blocking All Other OFF ON OFF OFF OFF OFF OFF OFF F Activate If OFF A Addresses Requested Requested
57. c Services Do Not Disturb Settings Hot Line Settings Hot Line Settings available only for QX50 QX200 are used to set a destination that should be automatically dialed in case of no action for a predefined period after lifting the handset This user configurable service is commonly used for emergency calls Attention This service is only available on the FXS lines it is not available if your extension is attached to an IP line If you find Hot Line settings unavailable for your extension please contact your system administrator The Hot Line Settings page offers of the following input options Enable Hot Line Service enables the Hot Line Service and all components below Timeout is used to select the inactivity timeout before the defined number will be dialed automatically Call Type lists the available call types PBX local calls between QX IP PBX extensions and the Auto Attendant e SIP m calls through a SIP server Your Extension General Hold Music Do Not Disturb e PSTN calls to PSTN Basic Services Hot Line Settings Auto destination independent on whether it is a PBX ae number a SIP address or a PSTN number will be reached eneral Settings Z Enable Hot Line Senice through Routing old MusicSettings Timeout OO Jc Do Not Disturb Settings Call Type PBX Y Depending on the Call Type selection a destination extension E a B number a SIP address see chapter Entering SIP Addresses aS Correctly or a PSTN num
58. ce Hunt Grouping the QX service that allows configuring several users over QX to ring in series when a specific call arrives Hypertext Transfer Protocol HTTP the protocol used by Web browsers and Web servers to transfer files such as text and graphics files I QX50 QX200 QX2000 SW Version 6 0 x 45 epygl Integrated Services Digital Network ISDN is a system of digital phone connections which allows voice and data to be transmitted simultaneously across the world using end to end digital connectivity There are two basic types of ISDN service Basic Rate Interface BRI and Primary Rate Interface PRI BRI is a basic service is intended to meet the needs of most individual users PRI is intended for users with greater capacity requirements Internet Control Message Protocol ICMP a network layer Internet protocol that reports errors and provides other information relevant to IP packet processing Internet Protocol IP a unique 32 bit number for a specific TCP IP host on the Internet normally printed in decimal form for example 128 122 40 227 Part of the TCP IP family of protocols it describes the software that tracks the Internet address of nodes routes outgoing messages and recognizes incoming messages Internet Service Provider ISP a vendor who provides direct access to the Internet or a company that provides Internet access to other companies and individuals Intrusion Detection System IDS is a fire
59. coaxial cable at speed up to 10Mbps Ethernet Controller the unit that connects a device to the Ethernet cable Ethernet Switch the device that connects local area networks Extensions users over QX External User users connecting QX by IP or PSTN calls F Firewall a combination of hardware and software that limits the exposure of a computer or group of computers to an attack from outside A firewall is a system or combination of systems that enforce a boundary between two or more networks One purpose of an Internet firewall is to provide a single point of entry where a defense can be implemented allowing access to the Internet resources from within the organization and providing controlled access from the internet to hosts inside the organization s internal networks Firmware is computer or OS required software that resides on ROM Foreign Exchange FX a Central Office trunk that has access to a distant Central Office A dial tone is returned from that distant Central Office and a location can be reached in the area of the foreign Central Office by dialing a local number Foreign Exchange Office FXO a service that can be ordered from the telephone company that provides local telephone service from a central office that is outside foreign to the subscriber s exchange area To generate a call from the computer telephony system to the POTS set you will need a FXS connection configured See also FXS Foreign Exchange Stati
60. cols Universal Serial Bus USB is an interface with a protocol that is designed to handle a broad range of devices telephones modems printers etc Upstream in communications there are two circuits one coming toward you and the other going away from you Upstream is another term for the name of the channel going away from you URL an identifier used to locate content that is transported via the HTTP protocol Username identification name of the user Usually used for registration and login V VCI parameter used to configure ATM settings and is usually given by the Internet provider Virtual Private Network VPN connects two local networks intranets over the insecure Internet securely VPN routers manage authentication between servers and clients and handle data encryption for the connection Only authorized users can access the network and the data exchange cannot be intercepted A VPN includes authentication and encryption to protect data integrity and confidentiality VPNs are virtual in the sense that individuals can use the public Internet as a means of securely accessing an internal network Once the VPN connection is established users have access to the same network resources addresses and so forth as if they were connected locally VPNs are private because the data is encrypted between two VPN gateways Encryption makes it very difficult for anyone to intercept data and capture sensitive information such
61. construed to represent your own unique environment QX IP PBX s Feature Codes explains all call codes available for extension users QX IP PBX s Auto Attendant Services explains the operating mode of QX IP PBX s auto attendant and lists the call codes that may be used to enter the auto attendant Your Extension Graphical Interface explains the QX IP PBX s Your Extension graphical user interface and the input options available for extension users and administrators Appendix Glossary explains various technical terms Appendix Software License Agreement includes the contract for using QX IP PBX s hardware and software QX50 QX200 QX2000 SW Version 6 0 x 6 QX50 QX200 QX2000 Manual III Extension User s Guide QX IP PBX s Feature Codes This chapter describes how QX IP PBX s feature codes allow the user to navigate through QX IP PBX s services with the help of a phone handset These services are Establishing a Call PBX Services and Voice Mail Services Establishing a call To make a call dial the Routing Number Routing Numbers and available routes to from and through QX IP PBX are listed in the Call Routing Table see Manual II Administrator s Guide The Call Routing Table is configured and managed by QX IP PBX s Administrator To receive information about dialing rules please contact the administrator Please Note You may accelerate establishing a connection by entering a pound sign dialed at the end of the routing numbe
62. dd Entry page to add called extensions an attendant or a user extension It has manipulation radio buttons to select the type of extension to be added to Call Hunting It contains the following Call Hunting Settings Add Entry components Extension 101 e The Call To drop down list contains QX IP PBX s attendant or mm user extensions depending on the radio button selected It is possible to add the same extension more than once to the Call To table The extension will ring depending on the order as often as configured Add User Extension Call t e The Duration drop down list is only available for user extensions only It is used to select the period in seconds for which the corresponding user s extension should ring Fig III 27 Call Hunting Add Entry page The Circular Mode checkbox enables the call hunting start over when the last extension in the Call Hunting table has been called and there is still no answer The Circular Mode will last as long as the No Answer Timeout is configured in the Basic Services General Settings page When this checkbox is not selected call hunting will terminate once the last extension in the Call Hunting table does not answer the call the incoming call will then be redirected to the Voice Mailbox of the extension it originally called if enabled or it will be disconnected Please Note The Voice Mail Service will be activated on then originally called extension only after all extensions i
63. ded when the called extension is busy If the address already exists in the table selecting Save will display the error Caller address already exists A wildcard is allowed in this field see chapter Entering SIP Addresses Correctly Entering as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users The extension number should be inserted in the Forward To text field for the PBX call type The PSTN number length depends upon the area code and phone number Send Notification Via SMS checkbox enables SMS notifications sending to the user s mobile phone when busy call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the Mobile Number text field where the user s mobile phone number should be defined If you feel this service is not working contact your system administrator to configure the SMS Settings Send E mail checkbox enables email notifications sending to the user s mailbox when busy call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the E mail Address text field where the user s email address should be defined If you feel this service is not working contact your system administrator to configure the Mail Settings When saving this call forwarding configuration a message will notify the user that Many Extensions Ringing and Call Hunting services have bee
64. e Mailbox Voice Mail Settings Voice Mail Profiles Group List Add Entry Extension 103 Group name QX Users Group Group key 65 Save X YourExtension Voice Mailbox Voice Mail Settings Voice Mail Profiles Address list for 65 group Extension 103 Add Edit Delete Type SIP 11369 sip epygi loc Auto 367845 Fig III 7 Add Group page Your Extension Voice Mailbox Voice Mail Settings Voice Mail Profiles Address list for 65 group Add Entry Extension 103 Call Type SIP Y sip i Address 11369 sip epygi loc Press Add in the Group List page Group List Add Entry page will be displayed in the browser window Fill in the Group Key and Group Name optionally in the same named field Click on the link in the row corresponding to the newly created Group Press Add in the Address List for the Group page Address List for the Group Add Entry page appears Choose a Call Type from the corresponding drop down list Define the group member address in the Address text field Fig III 8 Addresses List page Fig III 9 Add Address page 25 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Call History The Call History page collects the call events and their parameters over the QX IP PBX i e incoming and outgoing calls reporting It contains three tables and provides reports on successful not successful and missed incoming and outgoing calls for the current extension only
65. e original end user purchaser every Quadro and QX to be free from physical defects in material and workmanship under normal use for a period of one 1 year from the date of purchase proof of purchase required or two 2 years from the date of purchase proof of purchase required for products purchased in the European Union EU If Epygi receives notice of such defects Epygi will at its discretion either repair or replace products that prove to be defective This warranty shall not apply to defects caused by i failure to follow Epygi s installation operation or maintenance instructions ii external power sources such as a power line telephone line or connected equipment iii products that have been serviced or modified by a party other than Epygi or an authorized Epygi service center iv products that have had their original manufacturer s serial numbers altered defaced or deleted v damage due to lightning fire flood or other acts of nature In no event shall Epygi s liability exceed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation Epygi offers no refunds for its products Epygi makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance
66. eceived voice mail or to download the audio file to the PC QX50 QX200 QX2000 SW Version 6 0 x 18 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide FAX facsimile indicates whether a FAX message is attached to the voice mail and if so displays the size of the FAX message in KBs and an icon used to view the incoming FAX message or download the graphical file to PC The column headings of the voice mail tables are created as a link By clicking on the column heading the table will be sorted by the selected column Upon sorting ascending descending arrows will be displayed next to the column heading Each row in the Voice Mailbox tables can be selected by a checkbox for editing deleting or marking The following functional buttons serve to modify the table entries Forward link allows forwarding a selected voice mail to one or more email addresses with some enclosed message in the email body The link refers to the page where email addresses should be defined use a space semicolon or a comma to separate the mailing addresses in the text field email subject and some message can be inserted Voice mails will get automatically converted to the G 711 codec before being attached to the email The Voice Mail forwarding feature is active only when Mail Service is enabled otherwise the Mail Service is disabled error appears Please Note If the voice mail contains FAX inside then the graphical file of the FAX message
67. ed To use the Call Park feature at least one Call Park extension should be created on the QX IP PBX qme Attention The Call Parking is valid within the timeout defined by QX IP PBX s administrator during which hold music if configured will be played to the parked party Contact your system administrator if you need the call parking timeout to be modified When the Call Park timeout expires a short ring notification will be sent to the phone initiating the call parking and if no one picks up the parked call or ifthe phone is off the hook the parked call will be automatically disconnected Directed Call Park Hold the current call DO and dial the Call Park extension number within the five second timeout Attention If the five second timeout is exceeded then the QX IP PBX will consider it as an attempt for retrieving the parked call Go to the remote location and call the Call Park extension to pick up the parked call If enabled the system will ask for the password qm Call authentication If successfully entered the parked call will be resumed Park Extension To use the Directed Call Park feature multiple Call Park extensions should be created on the QX IP PBX Number Q Attention The Call Parking is valid within the timeout defined by QX IP PBX s administrator during which hold music if configured will be played to the parked party Contact your system administrator if you need the call parking timeout to be modified When the Cal
68. ed from the handset and will be played when the spelled name matches the name configured for the corresponding user Please Note A user cannot be reached through the Extensions Directory until their name is recorded uploaded into the Extensions Directory The Download User s name link is used to download the user defined wave file with the user s name The File to upload text field is used to type in the path where the backed up file with voice messages is located If voice greetings are browsed with the help of a file chooser this field displays the path of the browsed file The Choose File button is used to browse for the previously downloaded file with custom voice messages Attention Uploading the selected file will replace your custom voice messages Uploading custom messages downloaded from the other QX IP PBX will overwrite messages that have not been configured by the user with the current device defaults This means that if some default messages were used on one QX IP PBX they may be completely different on another QX IP PBX after uploading of the voice data The link Download custom voice messages appears only when there are user defined custom greetings recorded It is used to download a compressed file with all user specified voice messages The link opens the file chooser window to specify the saving location The Change Password page is used to change the user s password The GUI Access Password offers the following components
69. ed to switch between these pages The Download Call Detail Records links are available below in all Call History tables and allows you to download the displayed call history in a text file To Filter the Call History 1 Enter the desired search criteria 2 Clickonthe Filter button to search call reports within the Call History table Please Note To return to the complete call history table clear all search criteria and press Filter QX50 QX200 QX2000 SW Version 6 0 x 26 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide PBX Information The PBX Information page provides read only information about the extension codecs other existing extensions and available PSTN lines on the QX IP PBX depending on the active amp Your Extension PBX Information interface Extension 103 The PBX Information displays a list of available codecs for the een remeron ee corresponding extension the list of other extensions on the QX aiias m IP PBX their Display names the SIP registration username and m 24100915216802095060 line number if attached Any shared FXO lines E1 T1 and EL p So ISDN trunks are also visible here ITE 712310 19216802025060 330 Paging Group Paging330 0 ACD Groupi ACD700 400 Recording Box RB FXO Settings FXO Lines Allowed Call Type Route Incoming Call to PSTN Number FXO 42192168 74 101 5060 Yes Fig III 11 PBX Information page Speed Calling The Speed Calling
70. em answers if Voice Mail service is enabled Basic Services General Settings Extension 103 Call Waitin General Settings Call Waiting is used to receive an incoming call when you are T A i Do Not Disturb Settings m currently on a call The caller will hear a ringing tone and the HotLine Stings EPI Cali Waiting Seice QX IP PBX user will hear a special beeping on the telephone AutoredialInterval sec 10 v when the call arrives For analog phones to switch between the M current call and the new incoming call use the appropriate calling code For IP phones to switch between the current call and the new incoming call use the corresponding Hold or Line softkey button for more details refer to the Epygi IP PBX Features on Epygi Supported IP phones document on the Epygi s Web portal Enable Call Waiting Service activates this service and makes Fig III 16 Basic Services General Settings page it available for the phone handset QX50 QX200 QX2000 SW Version 6 0 x 29 epygl Auto Redial The Autoredial service of QX IP PBX supports automatic redialing if the called destination is currently busy or unavailable The Autoredial Settings page displays the available settings for automated redialing Use the appropriate calling code to enable Autoredial from the handset The caller may hang up or stay with the lifted handset after enabling the Autoredial service When hanging up the system wil
71. endent on whether it is a PBX number or SIP address will be reached through Routing Callback automatic call to the voice mail author This can be used as a notification that the recipient has received the voice mail but has not yet played it Call To text field requires the destination s phone number depending on the selected call type For Callback call type no destination s phone number is required The next two fields are used for retransmission of phone notifications The number of times text field indicates the maximum number of times the notification should be delivered to the recipient within the interval in minutes defined in the Repeat every text field If the notification is specified to be sent only once insert 1 in Repeat every text field and 0 in the Number of times text field For Callback call type the first QX50 QX200 QX2000 SW Version 6 0 x 23 QX50 QX200 QX2000 Manual III Extension User s Guide epygl notification is sent to the voice mail author after the first expiration of the interval defined in the Repeat every text field For calls with call type different from Callback the first notification will be sent immediately Restore default Notification Message restores the default notification message If the checkbox is selected the file upload will be disabled Upload new Notification Message will show the attached notification file selected by the current extension Please note that a different notif
72. esponding record that should to be deleted from the Speed Calling Code table 2 Press the Delete button on the Speed Calling page 3 Confirm the deletion by clicking the Yes button The speed calling code with its parameters will be deleted To abort the deletion and to keep the original record in the list select No Account Settings The Account Settings page provides information on the extension display name allows changing the user password enabling user password protection for incoming outgoing calls and downloading uploading of a file with the user defined voice greetings All parameters listed on this page may be modified and submitted This page consists of the following components Extension shows a non editable parameter providing information about the current user extension number Display Name defines an optional parameter used to identify gt a scis Sain the caller Usually the display name appears on the phone display if a call is placed or a voice mail is sent The field is not Extension 103 limited regarding symbol usage but its length is limited to Display Name John Smith twenty characters User Permissions Password Protection for naan Incomin g Calls e Incoming Calls enables password protection for Z Outgoing Calls incoming calls If the service is enabled a user password is required to be able to accept the incoming calls User s name for Extensions Directory to upload Choose File No file chosen Custom
73. g party will be disconnected without a warning The Restore Default Blocking Message File restores the default outgoing call blocking message if another user defined file has been previously selected When the checkbox is selected the file upload possibility will be disabled QX50 QX200 QX2000 SW Version 6 0 x 34 QX50 QX200 QX2000 Manual III Extension User s Guide The Upload New Blocking Message File requires the name of the desired voice message file The file needs to be in PCMU CCITT u tiered seas Evie ered IN law 8 kHz 8 bit Mono wave format otherwise the system will Caller ID Based Services for Any Address prevent uploading it and Invalid audio file or format is not supported warning message will be received The system also prevents uploading if there is not enough space available for the RAE E corresponding extension The You do not have enough space Outgoing Call Blocking warning will then be received Distinctive Ringing Extension 101 Send Message to Caller Party Call Hunting w Restore Default Blocking Message File Many Extension Ringing Choose File is used to browse custom voice message used for Unconditional Cal Forwarding Upload New Blocking Message File outgoing call blocking Busy Call Forwarding No Answer Call Forwarding Unregistered Inaccessible Call Forwarding The Download Custom Blocking Message File link appears only if End Me Follow Me a file has been prev
74. going Call Blocking and Hiding Caller Information Settings services To use and alone as non wildcard characters use and correspondingly 17 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Voice Mail The Voice Mail Service provides a possibility to leave brief voice messages on the mailbox of an unavailable or busy QX IP PBX extension The caller hears a greeting message configurable by the extension user and a signal initiating the Voice Mail recording The extension user may configure the maximum duration of the voice message as well as the Voice Mail system activation timeout see chapter Voice Mail Settings Received voice messages are stored in the Voice Mailbox They can be accessed by the 80 key combination from the phone handset and via QX IP PBX management Voice messages can to be played marked from GUI only deleted replied to from handset only or forwarded by the user Messages with a facsimile FAX attached will be displayed in a special way in the Voice Mailbox on web management access and will be indicated by a special voice signal when accessing the message from the handset The Incoming FAX message can be viewed and downloaded to the PC from the Voice Mailbox at Web management access as a tif picture file OX IP PBX s Voice Mail service also allows reviewing system messages used for telephony services functionality The voice mail greeting incoming and outgoing
75. h messages were received i e starting with first oldest message When the last message is played the Upload new Notification Message undi Voice Mail help will be replayed Restore default Notification Message lt lt lt Less notification options Send mails count information message announces the number of New unread voice messages in the mailbox when entering the mailbox Restore default greeting file Upload new greeting file Choose File No file chosen Download greeting file Send date time information message announces the time and date a voice message was received and is played before every voice message Send beep at the end of message enables an optional parameter that activates a beep sound after each played voice message Fig III 2 Voice Mail Settings page When the Silent VM recording checkbox is selected callers who have reached the extension s voice mail service will not hear an invitation to record a voice mail and the following beep sound The voice mail recording will start without any additional notification Send new voice message via email is an option to send new voice mail files via e mail to the defined recipients Mails will be automatically converted to the Windows PCMU CCITT u law 8 kHz 8 bit Mono wave format before being attached to the e mail Checkbox activates the following input options Email Address requires the e mail address es of the person s that should to recei
76. he Remove Voice Mail on send checkbox is selected This gives you a possibility to listen to the ending ofthe voice mail directly from your voice mailbox from the handset or by downloading it from the Web management Please Note This service will work only when System Mail is enabled on the QX IP PBX Contact your system administrator if you have problems with voice mail delivery via email QX50 QX200 QX2000 SW Version 6 0 x 20 QX50 QX200 QX2000 Manual III Extension User s Guide Send new voice message notification via SMS allows the voice mail notification delivery via SMS to the defined mobile number Checkbox activates the following input options Mobile Number text field requires the destination s mobile number The next two fields are used for retransmission of SMS notifications The number of times text field requires the maximum number of times the notification should be delivered to the recipient within the interval in minutes defined in the Repeat every text field If the notification is required to be sent only once insert 1 in Repeat every text field and 0 in the Number of times text field Please Note This service will work only when SMS Service is enabled on the QX IP PBX Contact your system administrator if you have problems with voice mail notifications delivery via SMS Send new voice message notification via phone call enables the voice mail notification delivery via a phone call to the defined phone number
77. he caller side The Enable Out of Office checkbox allows activation of the Out of Office message which acts as an optional Voice Mail Greeting message in the period while the user is out of office on vacations etc When this checkbox is selected a user defined Out of Office message will be played if uploaded or recorded from the phone handset otherwise a default Out of Office message will be used to the caller which reached the called extension s Voice Mailbox Restore default Out of Office file restores the default Out of Office message file If the checkbox is selected the file upload will be disabled QX50 QX200 QX2000 SW Version 6 0 x 21 QX50 QX200 QX2000 Manual III Extension User s Guide Upload new Out of Office Greeting file will show the attached Out of Office message file selected by the current user The Out of Office message file will be played to a caller when entering the voice mail system The uploaded file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent its uploading and will give the Invalid audio file or format is not supported warning message The system also prevents uploading when insufficient space is available on QX IP PBX for the corresponding extension In this situation the You do not have enough space warning will be received Optionally the Out of Office message can be recorded from the phone handset see Feature Codes Choose File browses for
78. he destination is successful The voice mail service is enabled on the destination There is enough space in the voice mailbox of the destination The duration of the forwarded replied message is less than the maximum voice mail duration set up at the destination Personal Settings Use the digit e to enter the area where the personal system messages can be modified A voice notification will play the list of available system messages that may be modified so the user can select the desired system message by the corresponding buttons QX50 QX200 QX2000 SW Version 6 0 x 11 Greeting Message Listen to Current Greeting Message o Record a New Greeting Message e Restore Default Greeting Message Stop Recording or Playback Greeting Message e Incoming Blocking Message Listen to Current Incoming Blocking Message o Record a New Incoming Blocking Message e Restore Default Incoming Blocking Message Stop Recording or Playback Incoming Blocking Message Change Password Enter Voice Mail Services Review System Messages Outgoing Blocking Message Listen to Current Outgoing Blocking Message o Record a New Outgoing Blocking Message e Restore Default Outgoing Blocking Message Stop Recording or Playback Outgoing Blocking Message Your Name Listen to Current Name recorded o Record a New Name e Restore Default Name Stop Recording
79. http www epygi com about free software list QX50 QX200 QX2000 SW Version 6 0 x 50
80. ication message can be uploaded in case this service serves as a notification to the extension user to inform about the new voice mail received or if it serves as a notification for the voice mail author to be informed that the message has been received by the QX IP PBX but is not yet played by the extension user The uploaded file needs to be in the PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading with the Invalid audio file or format is not supported warning message The system also prevents uploading in case not enough space is available on QX IP PBX for the corresponding extension and gives a You do not have enough space warning Choose File browses for the notification file that must be in PCMU CCITT u law 8 kHz 8 bit Mono wave format Download Notification Message appears only if a file has been uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified The ZeroOut voice mail feature allows a caller that has reached the called extension s voice mailbox to accelerate the automatic redirection feature instead of leaving a message in the extension s Voice Mailbox To activate this feature the caller should dial 0 digit see QX IP PBX s Feature Codes during the voice mail greeting which invites the caller to leave a message The caller will then be automatically transferred to the destination specified in
81. ications via e mail bo Redirect address E mail address lastghik_sanasaryan epygiarm am Repeat every 1 min Enable Fax Redirection Attendant maximum 1 times Redirect to extension 114 Y Send welcome message enables a welcome message to be vacie Ca x a Remove Voice Mail on send Automatic Fax Receiving Mode played to the user when accessing the mailbox locally e KOKANA Li a a E A Remove Fax on send Play Voice Mail Help is an optional setting that plays voice Resta tindi out af tie rent e a s ia Send new voice message notifications via SMS mail help instructions to the user when entering the Voice Upload new out of office greeting file Choose File No file chosen i Mobile number 098654218 Mailbox This option guides the user through the mailbox T epeat every min Expiration Date and Time explaining how to play and delete the voice mails as well as SML pend modifying system messages AT TG OW Send new voice message notifications via phone call at 10 36 Y Automatically play messages will auto play of all voice mails Whenever entering the voice mailbox the system will Call type PBX v sequentially play the date time when the message was cmo P IM HIM RUS received followed by the voice mail itself in the order sorted by the priority level starting with the message in highest MATIN E NB maximum 1 times priority or If no priority is specified they will be played in the order in whic
82. ignal over a physical medium for communication Silence Suppression a method that allows disabling RTP packet transmission when there is no voice activity This feature helps to avoid extra traffic when the RTP stream doesn t contains voice data Simple Network Management Protocol SNTP the Internet standard protocol developed to manage nodes on an IP network SIP address unique address of the users registered on the SIP server The address can be used to connect the user The full SIP address has the following format display name lt username ipaddress port gt SIP server this server is used for registering users It gives a possibility to make IP connections between users registered on the same SIP server Software PC programs QX50 QX200 QX2000 SW Version 6 0 x 47 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Software PBX a telephone system that converges voice and data on an industry standard computing platform and uses computer telephony components that conform to industry standards Since they conform to industry standards software PBXs are interoperable with third party systems and CT components Conformance also allows software PBXs to run third party enhanced applications such as desktop call control graphical voice mail automatic call distribution ACD IP gateways follow me call forwarding unified messaging and CRM integration Speed Calling a service that allows making a per
83. ing Law This Agreement shall be governed by and construed in accordance with the laws of the state of Texas without regard to choice of law provisions that would cause the application of the law of another jurisdiction 14 Attorneys Fees In the event of any litigation or other dispute arising as a result of or by reason of this Agreement the prevailing party in any such litigation or other dispute shall be entitled to in addition to any other damages assessed its reasonable attorneys fees and all other costs and expenses incurred in connection with settling or resolving such dispute If you have any questions about this Agreement please write to Epygi at 1400 Preston Road Suite 300 Plano Texas 75093 or call Epygi at 972 692 1166 15 Free Software Certain software utilized in the Epygi products is free software in its original form or in its modified form Both types of free software are available to you free of charge for redistribution or modification under certain conditions Permission is granted to copy distribute and or modify any free software you wish to download whether in its original or modified forms under the GNU General Public License or Free Documentation License Version 1 1 or any later version published by the Free Software Foundation BECAUSE THE FREE SOFTWARE IS LICENSED FREE OF CHARGE THERE IS ABSOLUTELY NO WARRANTY Please make sure you download the GNU license from www gnu org For a list of free software go to
84. ions will ring Attention This service has higher priority over all Caller ID based services except for Incoming Call Blocking and Unconditional Call Forwarding This means that if the same caller is configured in the incoming call blocking unconditional call forwarding and the Find Me Follow Me pages the incoming call blocking and the unconditional call forwarding services will take effect Besides this if you have Find Me Follow Me service enabled along with the Many Extensions Ringing No Answer Call Forwarding Busy Call Forwarding or Call Hunting only Find Me Follow Me service will take effect The Enable Service checkbox selection activates the Find Me Follow Me service on the current extension QX50 QX200 QX2000 SW Version 6 0 x 40 epygl QX50 QX200 QX2000 Manual III Extension User s Guide The table displayed here lists destinations where the incoming call from a particular caller will be ringing in the configured sequence The Enable Disable functional buttons are used to enable or disable ringing on the destinations in the Find Me Follow Me table The Ring Extension Phone drop down list is used to select the interval in which the current extension on which you are currently configuring the Find Me Follow Me service will ring on the incoming call from the selected caller With the Immediately selection the current extension will ring immediately as the call comes in The Max Active Calls Count text field requires
85. iously uploaded This link is used to download runc Intercom the audio file to the PC and opens a window where the saving ea location can be specified Fig III 24 Outgoing Call Blocking page Distinctive Ringing The Distinctive Ringing service of QX IP PBX allows you to assign a different ringing patterns to individual callers The Distinctive A EEA EMA EALES Ringing Settings page provides the necessary settings to receive a Extension 101 distinct ring depending on the caller s address ng ale kfomuation D Enable Senice Incoming Call Blocking Nick Name Star Outgoing Call Blocking Please Note Refer to the Epygi IP PBX Features on Epygi iaaa iere m Supported IP phones document on the Epygi s Web portal for more details on the list of IP phones that supports Distinctive Ringing The Enable Service checkbox enables the service Other components VM on this page are available only when this checkbox is selected nrsasered naccesble Ca Fonandng Find Me Follow Me Nick Name requires the callers nickname if any Intercom Voicemail Profile Ringing Pattern lists the possible ringing patterns that may be assigned to a specified caller Fig III 25 Distinctive Ringing page Please Note All phones attached to the extensions in the Many Extension Ringing Call Hunting table will ring with the pattern defined for the individual caller to that extension Call Hunting The Call Hun
86. isabled Line Attached Disabled Line Attached The Enable Disable functional buttons are used to select one or more Disabled Line Attached extensions to be involved or not in the Many Extensions Ringing Enabled ne Attached procedure The state of the participant Enabled or Disabled is also e displayed in the table 2 Disabled ne Attached Enabled Line Attached Please Note The system will prevent the enabling of extensions if the total number of extensions participant to the specific caller Many 2 Disabled Line Attached Extension Ringing exceeds a certain number dependant on the ee hardware resources of the board isabled Line Attached isabled Line Attached D D Disabled Line Attached D D isabled Line Attached When saving the Many Extensions Ringing configuration a message will notify the user that the Forwarding services have been disabled Enabled Line Attached Disabled Line Attached By default the Many Extension Ringing table includes only one pre 2 Disabled Line Attached configured extension for that the service is already configured Otherwise if the Many Extensions Ringing service is enabled but no called extensions are provided or the extension provided by default has been deleted the current extension will not ring w Allow access to Shared Mailbox for enabled extensions Save Fig III 28 Many Extension Ringing page The Allow access to Shared Mailbo
87. itional Call Forwarding Busy Call Forwarding No Answer Call Forwarding Unregistered Inaccessible Call Forwarding Find Me Follow Me Emergency Interrupt Intercom Voicemail Profile Calls over IP are implemented based on Session Initiating Protocol SIP on the QX IP PBX When making a call to a destination that is somewhere on the Internet a SIP address must be provided SIP addresses needs to be specified in one of the following formats display name username ipaddress port gt display name username ipaddress gt username 2ipaddress port username ipaddress username For your convenience the following combinations can be used e ipaddress any user from the specified SIP server e usernameO a specified user from any SIP server e any user from any SIP server QX50 QX200 QX2000 SW Version 6 0 x The display name and the port number are optional parameters in the SIP address If a port is not specified 5060 will be set up as the default one The range of valid ports is between 1024 and 65536 A flexible structure of wildcards is allowed In comparison with a wildcard the character stands for only one unknown digit and the character stands for any number of any digits Please Note Wildcards are available for caller addresses only No wildcard characters are allowed for called party addresses Exceptions are addresses in the Caller ID Services Addresses table that are used by Out
88. ivation whether the Play audible signal before Intercom activation Fig III 37 Intercom page checkbox in the call routing is enabled or not e Silent Activation this selection allows you to activate the Intercom service silently without any audible signal whether the Play audible signal before Intercom activation checkbox in the call routing is enabled or not Attention Intercom will not work if the called extension is in call If this service is enabled along with Many Extension Ringing Call Hunting or Forwarding services Intercom will not take effect and other high priority services will be primary Voicemail Profile The Voicemail Profile page allows you to activate the voicemail profile based on Caller ID and Presence States The Voicemail Profile radio buttons allows you to configure the voice mail profile settings e Caller ID Based Services for Any Address e Use Profile As Requested this selection enables the voicemail profile settings for calls that are made through a call routing rule of the PBX Voicemail call type Please contact your system administrator to Use Profile As Requested ensure a corresponding rule is available for your nun extension Extension 101 Voicemail Profile Use Default Voicemail Settings Use Specific Profile M e Use Default Voicemail Settings selection enables the PERR default voicemail profile settings No profile will be Uniden nacre Cal nando used regardless of how the call has a
89. l Park timeout expires a short ring notification will be sent to the phone initiating the call parking and if no one picks up the parked call or if the phone is off the hook the parked call will be automatically disconnected For PBX services on IP phones accessible during the call refer to the Epygi IP PBX Features on Epygi Supported IP phones document on the Epygi s Web portal Outgoing Call Blocking 600 Outgoing Call Blocking available on the dial tone Insert the extension s password and press o eo Enable Outgoing Call Blocking Disable Outgoing Call Blocking Dial a Called Number Dial a Called Number to be blocked and press Q to be unblocked and press Unconditional Call Forwarding Management Q0 Unconditional Call Forwarding Management when this menu is accessed the Unconditional Call Forwarding service is already getting toggled o Toggle enable or disable the Unconditional Change the Forwarding Number Forwarding service again Dial a new Forwarding Number and press Q Confirm the new Forwarding Number with Q or press to dial a new Forwarding Number Please Note Using the Change the Forwarding Number option will change the first entry in the Unconditional Call Forwarding table with Auto call type to the inserted Forwarding Number Any other entries with Auto call type as well as with other call types will not be modified Besides Any Address Other Addresses entry of the Unconditional Call
90. l Back For Pre configured Call Back a list of trusted callers must be configured in the QX IP PBX s Authorized Phones Database using Web Management The Call Back service should be enabled and a valid callback destination should be specified for each caller To use Pre configured Call Back the caller registered in the Authorized Phones Database should simply call to the QX IP PBX s Auto Attendant through SIP or PSTN let the call to ring twice and then hang up Call Back will be instantly activated and QX IP PBX will call back to the defined Call Back destination By answering the incoming call caller will be connected to the Auto Attendant menu Remote Call Back Configuration The Remote Call Back Configuration service is used by authorized callers to configure or reconfigure existing call back configuration on the QX IP PBX Remote Call Back Configuration is divided into two modes accessible from the QX IP PBX s Auto Attendant amp Permanent Call Back s Non Permanent Instant Call Back Please Note Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in the Call Back settings for the trusted user Permanent Call Back Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled They can also modify the Call Back destination of existing callers in the Authorized Phones Database By calling
91. l and Call Waiting services are disabled on the called destination Calling back the last caller e If calling back is not possible you will hear the message The dialed number doesn t exist Unconditional Call Forwarding Management configured for Any Address or Other Addresses in the Caller ID Based Services table will get activated To toggle activate or deactivate the Unconditional Call Forwarding service again press 1 directly after entering o o the 4 menu If no unconditional forwarding is configured for Any Address Other Addresses entries the system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first See further key codes below Enabling Disabling the Do Not Disturb service turns off on your phone bell for the time period indicated on the Do Not Disturb e Q o settings page Incoming calls will be routed to voice mail Blocking the last caller The last caller party will be blocked and added to the table on the Caller ID Based Services You may unblock it later from the Incoming Call Blocking page This service is available for 10 seconds after the call has been terminated 600 Attention Blocking the caller with anonymous caller ID for example anonymous anonymous or similar will lead to blocking all callers with an unknown caller address Getting the line information e Q o You will hear your line extension and SIP number Speed Calling is used to add a new en
92. l keep trying to reach the last called destination for the specified time period When the destination is reached the caller s phone will start to ring A voice message is being played to the called party asking to wait until the caller answers If the caller keeps the handset lifted the system will also continue to reach the last called destination and the call will be established when the destination called answers the call Autoredial Interval sets the time values between redialing attempts counted in seconds Autoredial Period sets the total duration of redial attempts counted in minutes Please Note This service is functional for SIP and PBX calls only For PSTN calls this feature works as a single redial with no multiple attempts to reach the called destination Hold Music Settings The Hold Music Settings are used to define the music that will be played while on hold or putting a remote party on hold To specify this music the following checkboxes and text fields are available Send Hold Music to Remote IP Party enables the specified music for sending to a remote IP party whenever it is on hold arved and waiting If this checkbox is disabled QX IP PBX will not send any hold music to the remote IP party The remote IP party will then hear their own hold music or something similar if configured The hold music is always sent to PBX and PSTN eneral Settings Z Send Hold Music to remote party destinations independe
93. llows trusted caller to organize one time Call Back to the defined destination In this situation no entry will be logged to the Authorized Phones Database By calling QX IP PBX s Auto Attendant and entering the Auto Attendant menu the caller can use 08 menu see QX IP PBX s Feature Codes to modify the Call Back destination for already registered callers in the Authorized Phones Database The system will ask to login by dialing the number and an appropriate password for the QX IP PBX s extension that is used as login extension in the Call Back settings After login caller should follow the voice instructions for reconfiguring the existing entry in Authorized Phone database The caller will then be disconnected from the QX IP PBX s Auto Attendant and the defined Call Back destination will receive a call from the QX IP PBX within the next 45 seconds Answering the incoming call the caller will be reconnected to the QX IP PBX s Auto Attendant Please Note For both Permanent Call Back and Non Permanent Call Back the detected caller number must correspond to the one configured for trusted caller In case of PSTN call back at least one PSTN line must be available on the QX IP PBX There must be network connectivity and the destination must be reachable Call Routing Management Menu This menu is used to manage the routing entries in the Call Routing table i e to enable disable certain dialing rules by dialing key combinations pre configured on each ro
94. load new Notification Message will show the attached notification file selected by the current extension Please note that a different notification message can be uploaded in case this service serves as a notification to the extension user to inform about the new voice mail received or if it serves as a notification for the voice mail author to be informed that the message has been received by the QX IP PBX but is not yet played by the extension user The uploaded file needs to be in the PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading with the Invalid audio file or format is not supported warning message The system also prevents uploading in case insufficient space is available on QX IP PBX for the corresponding extension and gives a You do not have enough space warning Choose File browses for the notification file that must be in PCMU CCITT u law 8 kHz 8 bit Mono wave format Download Notification Message appears only if a file has been uploaded previously The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified Voice Mail indication enables user notifications for new voice messages in the mailbox During Lamp indication depending on the type of phone a visual blinking signal will announce a new voice mail The ZeroOut voice mail feature allows a caller that has reached the called extension s voice mailbox to accelerate the
95. n Voice Mail Greeting Incoming and Outgoing Blocking messages as well as the User s recorded name Each of these system messages can be played recorded and restored Voice Mail Greeting messages are played back to the caller announcing that the called extension is unavailable and asking to leave a voice mail Blocking messages are played back to the caller when receiving or making incoming outgoing calls from to the restricted destination User s recorded Name is used in the Extensions Directory when the spelled name matches the entry in the directory table Instructions on accessing and navigating within the voice messages and Voice Mailbox Services via the phone handset are described in the Feature Codes Please Note When playing newly received voice mails via a phone handset or with the use of the Play button in this page will deprive the New state of the voice mail The Voice Mailbox can hold New not yet played and Old already played voice mails The Status column in the Voice Mailbox table indicates the current state of the voice mails AII new mails in the table are displayed in bold font Playing a voice mail cancels both the New status and bold font Your Extension AVE ME Voice Mail Settings Voice Mail Profiles Group List Voice Mailbox Extension 102 VM free space Voice mails can be selected to be played deleted marked as important or book marked etc Additionally they can be forwarded to desired email addresses
96. n Voice over IP VoIP there are two types of dial peers POTS and VoIP Dial plan a description of the dialing arrangements for customer use on a network Digital Signal Processor DSP A specialized microprocessor that performs calculations on digitized signals that were originally analog and then forwards the results The big advantage of DSPs lies in their programmability DSPs can be used to compress voice signals to as little as 4 800 bps DSPs are an integral part of all voice processing systems and fax machines Digital Subscriber Line DSL public network technology that delivers high bandwidth over conventional copper wiring at limited distances There are four types of DSL ADSL HDSL SDSL and VDSL All are provisioned via modem pairs with one modem located at a central office and the other at the customer site Since most DSL technologies do not use the entire bandwidth of the twisted pair there remains room for a voice channel Distinctive Ringing QX service that allows a specific ringing pattern assignment for particular callers over QX Domain a place on the Internet you can visit with your browser i e a www site It also might be a single computer or computers masqueraded as a single computer On the Internet the domain is the address that gets you there Domain name in a network using the TCP IP the full domain name consists of a sequence of names labels separated by periods dots for example qx epygi com
97. n disabled No Answer Call Forwarding No Answer Call Forwarding is a service of QX IP PBX that allows the automatic transfer of incoming calls to a variety of other destinations when the called extension is unable to pick up the call No answer timeout is configured from the Basic Services General Settings page The Enable Service checkbox selection activates the no answer call forwarding service on the current extension The table displayed here lists the destinations where the incoming call from a particular caller should be forwarded to if the called extension is unable to answer the call The State column indicates whether the corresponding ene i i y Caller ID Based Services for Any Address forwarding destination is Enabled or Disabled Extension 101 The Forward to column indicates the forwarding destination rss B Enable Senice Enable Disable Add Edit Delete State Forward to Add opens the Add Entry page to add forwarding destinations It EE consists of the following components oo Enabled LN Send Notification Via SMS Call Type lists the available call types Mobile Number e PBX forwarding destination is a local QX IP PBX o Answer Call Forwardi g Send Emai extensions or Auto Attendant Unregistered Inaccessible Call Forwarding E mail Address ashot sargsyanGepygiarm am Find Me Follow Me e SIP forwarding destination is reached through a SIP server e PSTN forwarding destinatio
98. n is a PSTN user Auto used for undefined call types In this case routing pattern will be considered here and parsed through Call Routing Table Fig III 32 No Answer Call Forwarding page The Forward To text field requires the SIP address see chapter Entering SIP Addresses Correctly extension or PSTN number where incoming call from the certain caller should be forwarded in case the called extension does not answers the call If the address already exists in the table selecting Save will QX50 QX200 QX2000 SW Version 6 0 x 39 QX50 QX200 QX2000 Manual III Extension User s Guide epygl display the error Caller address already exists A wildcard is allowed in this field see chapter Entering SIP Addresses Correctly Entering as PBX or PSTN addresses will apply configuration of Caller ID Based services to all extensions or PSTN users The extension number should be inserted into the Forward To text field for the PBX call type The PSTN number length depends on the area code and phone number Send Notification Via SMS checkbox enables SMS notifications sending to the user s mobile phone when no answer call forwarding on the corresponding extension from the certain caller takes place This checkbox selection enables the Mobile Number text field where the user s mobile phone number should be defined If you feel this service is not working contact your system administrator to configure the SMS Settings
99. n the Call Hunting table are called at least once regardless the No Answer Timeout configured from the Basic Services General Settings page Attention The Circular Mode will not work if the list of called destinations contains at least one Auto Attendant extension otherwise the hunted call will be answered by the Auto Attendant and will terminate there The Random Hunting option allows an incoming call to ring extensions in the Call Hunting table in random order If this checkbox is selected an incoming call will ring at an extension randomly selected from the Call Hunting table If the called extension does not answer the call the next extension will be chosen randomly from the remaining extensions list The process will continue until the last extension on the list is called If the call is still not answered it will be forwarded to the voice mail box ofthe originally called extension If both the Circular Mode and Random Hunting checkboxes are selected the cycle will restart in the same random order after calling the last extension If nobody answers the call will be redirected to the mailbox of the originally called extension after the No Answer Timeout expires When saving the Call Hunting configuration a message will notify the user that Many Extension Ringing Find Me Follow Me and Unconditional Call Forwarding services have been disabled Many Extensions Ringing The Many Extensions Ringing service of QX IP PBX provides parallel ringing
100. nder the following restrictions applicable This feature can only be used when accessing from PSTN to the external SIP e During the dialing destination through QX IP PBX s AA or vice versa e After ringtones start e This feature is not available on the second QX IP PBX Auto Attendant calling from e itemealiectablichmcnn one Auto Attendant to another Remote Configuration Menu allows remote enabling disabling of the Unconditional Call Forwarding service for Any 80 Address or Other Addresses entries in the Caller ID Based Services table on the extension and to modify the certain forwarding destination Non Permanent Call Back allows PSTN callers registered in the Authorized Phones Database to change the callback 88 destination for a one time callback After the caller hangs up QX IP PBX will call back to the newly specified number This change will not be logged into Authorized Phones Database Permanent Call Back allows PSTN callers registered in the Authorized Phones Database to reconfigure Authorized 8O Phones Database entries by modifying the caller s and or callback numbers The caller will then be able to initiate a callback only by calling from the newly specified caller number Administrator Login e 08 Allows to modify Auto Attendant greeting and menu messages as well as to manage universal extension messages Call Routing Management Menu allows managing the routing entries in the Call Routing table i e to enable disable Qu
101. ndow where the saving location may be specified The Restore Default Welcome Message link is used to restore the default welcome message and remove the previously uploaded file The Audio Wait Options radio buttons allows you to configure the audio type which should be played recursively after playing the welcome message e No Audio is used to disable any audio after the welcome message played once e Default Recording selection enables the default Audio Wait music e Custom Recording selection is used to upload the custom recording file Choose File text field can be used to type the path where custom recording file is located Choose File button is used to browse for the custom recording file The recording file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading the file and display the warning message Invalid audio file or format is not supported The system will refuse uploading also if there is not enough memory available for the corresponding extension and will then announce You do not have enough space e RTP Channel selection is used to define the channel for the broadcast streaming The RTP channels are created by the system administrator Therefore if you are experiencing problems with using the RTP channels as Audio Wait Option or no RTP channels are available to select on this page turn to your system administrator for clarification e Audio Line In selection available onl
102. ng a call with consultation Press CD to hold a call and to get the dial tone within approximately 1 second Enter the phone number of the destination phone where the call should be transferred to Talk to the called party and then hang up The call partner on hold will be connected to the called party Joining active lines to start a conference call Hold the first call DO make the second call or receive a new one and press De to join both active lines together for the conference call To terminate the conference call with the first or second party use correspondingly qo Or Do key combinations Attention Pressing Flash and waiting for 5 seconds will initiate a call switch and will connect you back to the held party instead of initiating the a conference call Attention After initiating a conference call the extension can leave the conference by pressing Do without terminating the call between the other two parties QX50 QX200 QX2000 SW Version 6 0 x Q00 Extension Number Q qo De E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide To terminate the call Do Call Park Dial qmo to park a call system will play the extension number and SIP username of the first available Call Park extension Go to the remote location and call the Call Park extension to pick up the parked call If enabled the system will ask for the password authentication If successfully entered the parked call will be resum
103. nsion by dialing its PBX number SIP address or calling from PSTN e During the recording playback o and Q keys change their functionality and serve to rewind and forward the recording for the certain timeout by default 3 seconds QX50 QX200 QX2000 SW Version 6 0 x QX50 QX200 QX2000 Manual III Extension User s Guide Call the extension to enter its Recording Box Recording Box extension password may be required if security is configured o Play First Recording Get Date Time Info o Play Previous Recording Play Current Recording Play Next Recording 9 Play Last Recording Delete Current Recording 13 QX50 QX200 QX2000 Manual III Extension User s Guide QX IP PBX s Auto Attendant Services QX IP PBX s Auto Attendant provides remote access to the QX IP PBX voice connectivity services Specifically it supports remote connection to QX IP PBX extensions along with their mailboxes and making pass through calls to other destinations Remote access to the QX IP PBX auto attendant is possible through IP and PSTN calls QX IP PBX s Auto Attendant can be accessed locally remotely from the IP network by dialing Auto Attendant s SIP address and from the PSTN network by dialing QX IP PBX s PSTN number if the calls addressed to the QX IP PBX s PSTN number are routed to the Auto Attendant Attention If the Auto Attendant authentic
104. nt on the configuration of this option E Basic Services Hold Music Settings Extension 103 ric Restore default Hold Music file The Listen Hold Music drop down list specifies the music the current user will hear while on hold It offers the following options RIP Chane hame kcal T e Off no music will be played Own Music the current user will define the music that will be played to them self while being on hold e Remote Party s Music the current user will hear the remote party s hold music if enabled and sent by remote party Upload new Hold Music file Audio Line In Fig III 17 Basic Services Hold Music Settings page The manipulation radio buttons group allows you to select the way custom hold music will be provided e File selection is used to upload the hold music file The following options are available under this selection Restore Default Hold Music File enables the default music If the checkbox is selected the text field Upload New Hold Music File will be disabled The Upload New Hold Music File text field can be used to enter the path where the hold music file is located If the hold music file is browsed with the help of file chooser this field displays the path of the browsed file The Choose File button is used to browse for the hold music file The music file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading the file and will
105. ny provided coin service Connection to Party Line Service is subject to State Tariffs If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required If advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right the file a complaint with the FCC if you believe it is necessary The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service If trouble is experienced with this equipment please contact EPYGI TECHNOLOGIES LTD If the trouble is causing harm to the telephone network the telephone company may request you to remove the equipment from the network until the problem is resolved Electrical Safety Advisory To reduce the risk of damaging power surges we recommend you install an AC surge arrestor in the AC outlet from which the Quadro or QX is powered Industry Canada Statement This product meets the applicable Industry Canada technical specifications Safety Information Before using the Quadro or QX please review and ensure the following safety instructions are adhered to e To prevent fire or shock hazard do not ex
106. nymous anonymous or similar may block all unknown callers The Enable Service checkbox selection hides the current extension s information when calling to the corresponding Address listed in the Caller ID Based Services table Please Note Even if the Hiding Caller Information service is enabled it shall work only for internal PBX calls and SIP calls If you i Cal Hiton i AE call through FXO ISDN port to a PSTN number the called party will Li tiail ribilassd Bontiot for Ay Alina still see your caller ID To hide your caller ID for PSTN destinations contact your PSTN operator Extension 101 Hiding Caller Information Unregistered Inaccessible Call Forwarding Find Me Follow Me Fig III 22 Hiding Caller Information page QX50 QX200 QX2000 SW Version 6 0 x 33 QX50 QX200 QX2000 Manual III Extension User s Guide Incoming Call Blocking Incoming Call Blocking allows blocking unwanted incoming calls for a QX IP PBX extension This page provides the necessary settings for incoming call blocking It indicates if the service is enabled for the particular caller and whether or not the custom message will be used to inform the caller about the call being blocked If the service for the particular caller has been enabled by the administrator and has been stated as protected the user cannot disable it Please Note The administrator can protect the service from being disabled by you Contact the administrato
107. o certain routing rules by dialing key combinations pre configured on each routing entry Extensions Directory accesses QX IP PBX extensions by spelling the extension s user name using the keypad on the C phone Quits the Auto Attendant and starts a dial tone qmo QX50 QX200 QX2000 SW Version 6 0 x 16 Your Extension Graphical Interface QX50 QX200 QX2000 Manual III Extension User s Guide QX IP PBX configuration management may be accessed on two different levels for users extensions and administrators If you are an extension user log in with the extension number and the password if any you received from your system administrator If you are an admin additionally the Return link will appear to go back to the QX Management page Log Out is used to close the session between the user PC and QX and to leave the QX Your Extension Management Your Extension menus allow you to access the following settings to operate and perform actions that are private for each user Voice Mail e Voice Mailbox Voice Mail Settings Voice Mail Profiles e Group List Call Histor PBX Information Speed Callin Account Settings Basic Services e General Settings e Hold Music Settings e Do Not Disturb e Hot Line Settings Entering SIP Addresses Correctly Caller ID Services Hiding Caller Information Incoming Call Blocking Outgoing Call Blocking Distinctive Ringing Call Hunting Many Extensions Ringing Uncond
108. om the handset with the appropriate calling code If you have Do Not Disturb service enabled along with the Voice Mail Service all incoming calls will directly go to the extension s voice mailbox The Do Not Disturb Settings page consists of the following components The Actual State field indicates the state of the service active or not active It also indicates the time left until the end of Do Not Disturb service functionality or Service is not active if the service is disabled The Expiration Timeout drop down list is used to choose the e period for the phone ringer to be off when enabling the Do Not t YourExtension GN Ga Disturb service Basic Services Do Not Disturb Settings The Send Message to Caller checkbox enables a voice message Extension 103 notification to be sent to callers if the Voice Mail Service is disabled a kuu ee on the extension If the Send Message to Caller checkbox is kt aaa PereTmens Simi 7 selected but the extension has no voice mailbox assigned a voice Do Nat Disturb Settings S09 Messageto Caller message that the called destination is temporarily unavailable will n be played to callers If the checkbox is not selected incoming calls will be routed to the extension s voice mailbox if available or will be unconditionally disconnected An extension with DND enabled can be reached again as soon as the service is disabled or the Expire Timeout period is over Fig III 18 Basi
109. on FXS Interface that connects directly to a standard telephone fax machine or similar device over a standard RJ 11 modular telephone cable and supplies ringing voltage dial tone and similar signals to it See also FXO Framing A procedure for controlling errors Consists of inserting bits so the receiver can identify the time slots allocated to each subchannel G Gatekeeper is the central control entity that performs management functions in a Voice and Fax over IP network and for multimedia applications such as video conferencing Gatekeepers provide intelligence for the network including address resolution authorization and authentication services the logging of call detail records and communications with network management systems Gatekeepers also monitor the network for engineering purposes as well as real time network management and load balancing controlling bandwidth and providing interfaces to existing legacy systems Gateway an entrance into and out from a communications network Technically a gateway is an electronic repeater that intercepts and steers electrical signals from one network to another Greeting voice messages that are played to the QX users or users calling to the QX activating specific services H Hold Music music played to the party that is on hold Host an intelligent device attached to the network can be also a mainframe computer Host Name the name given to a mainframe computer or devi
110. ovides information on the voice mailbox settings such as maximal mail message duration voice mail indication method when a new voice mail arrives various settings for the voice mailbox as well as a possibility to send voice mails via e mail QX50 QX200 QX2000 SW Version 6 0 x 19 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide The Voice Mail Settings page offers the following input options ME sass aaa eme ERI ME ae ae Maximum mail message duration lists the possible values 5 maese e ae eee for the maximum mail duration counted in minutes during Voice Mail Settings which a voice mail will be recorded The Unlimited selection Extension 103 allows voice message recording as long as the user s space Madu ma message duration tein T 3 remains Ask password before granting local access to mailbox a VAR protects local access of the user s voice mailbox If the vicinia Ringing indication checkbox is checked a user password will be required to Misana icis Ring duration seq 027 access the voice mailbox via e digit combination RROTA Sience duration min 18 Y Send beep at the end of message Enable ZeroOut Ask password before granting remote access to mailbox protects remote access of the user s voice mailbox If the checkbox is checked a user password will be required to access the voice mailbox when reaching it through the Auto Redirect call type PBX Y Silent VM recording yp Send new voicemail notif
111. pose your Quadro or QX to rain or moisture e To avoid electrical shock do not open the Quadro or QX Refer servicing to qualified personnel only e Never install wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specified for wet locations e Never touch non insulated telephone wire or terminal unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying cable or telephone lines e Avoid using your Quadro or QX during an electrical storm e Do not use your Quadro QX or telephone to report a gas leak in the vicinity of the leak e Anelectrical outlet should be as close as possible to the unit and easily accessible Emergency Services The use of VoIP telephony is made available through IP networks such as the Internet and is dependent upon a constant source of electricity network availability and proper operation of the equipment If a power outage network disruption or equipment failure occurs the VoIP telephony service could be disabled User understands that in any of those events the Quadro or QX may not be able to support 911 emergency services and further such services may only be available via the user s regular telephone line or mobile lines that are not connected to the Quadro or QX User further acknowledges that any interruption in the supply or delivery of electricity network availability or equipment failure is beyond Epygi s control
112. r Using PBX Services PBX Services accessible at the dial tone characterized by beginning with the key Entering the Voice Mail Services o see further key codes below Redialing automatically For extensions attached to FXS lines this service may be used in two ways e Press 1 and hang up As soon as the last called destination will be reached your phone will start ringing e Press 1 and stay with the handset lifted The connection will be established immediately when the called destination answers the call A specific beep will be heard during the entire auto redialing period specified on the Basic Services General Settings page A beep will be heard if no auto redialing is possible To stop the auto redialing process simply lift the handset and hung up again if you were keep waiting with the handset lifted you will need to push the hook button twice on your phone to stop the redialing o o For extensions attached to IP lines e Press 1 to redial the last number that you called e If the called number is busy after dialing 1 keep the handset lifted to activate the auto redialing of the last called number The connection will be established immediately when the called destination answers the call Please Note This service is functional for SIP and PBX calls only For PSTN calls this feature works as a single redial with no multiple attempts to reach the called destination Please Note This service works when the Voice Mai
113. r if callers complain that they cannot reach you The Enable Service checkbox selection blocks all calls to the current extension using the corresponding Address listed in the Caller ID Based Services table where the Incoming Call Blocking service is configured The Send Message to Caller Party checkbox is available when the service is enabled and initiates a message to inform the caller that their line has been blocked Otherwise the calling party will be disconnected without notification The Restore Default Blocking Message File restores the default incoming call blocking message if another user defined file has been previously selected When the checkbox is selected the file upload possibility will be disabled The Upload New Blocking Message File requires the name of the desired voice message file The file needs to be in PCMU CCITT u amp Your Extension law 8 kHz 8 bit Mono wave format otherwise the system will Caller ID Services Caller ID Based Services for Any Address prevent uploading it and the Invalid audio file or format is not Extension 101 supported warning message will be received The system also B Enable Sevice prevents uploading if there is not enough space available for the pomi n corresponding extension You will then receive the You do not DEDA have enough space warning call Huntin Restore Default Blocking Message File Upload New Blocking Message File Choose File No file chosen Choose
114. rrived to ERA extension e Use Specific Profile drop down list allows the selection of a previously created voicemail profile in the Voice Mail Profiles page regardless of how the call has arrived to extension Fig III 38 Voicemail Profile page QX50 QX200 QX2000 SW Version 6 0 x 43 QX50 QX200 QX2000 Manual III Extension User s Guide Appendix Glossary A Asymmetric Digital Subscriber Line ADSL is a method for moving data over regular phone lines An ADSL circuit is much faster than a regular phone connection and the wires coming into the subscriber s premises are the same copper wires used for regular phone service An ADSL circuit must be configured to connect two specific locations similar to a leased line A commonly discussed configuration of ADSL would allow a subscriber to receive data download at speeds of up to 1 544 Megabits per second and to send upload data at speeds of 128 kilobits per second Thus is the Asymmetric part of acronym Another commonly discussed configuration would be symmetrical 384 kilobits per second in both directions In theory ADSL allows download speeds of up to 9 megabits per second and upload speeds of up to 640 kilobits per second ADSL is often discussed as an alternative to ISDN allowing higher speeds in cases where the connection is always to the same place Asynchronous Transfer Mode ATM a 53 byte cell switching technology well suited for carrying voice d
115. scribed to No Answer Call Forwarding Management configured according to the No Answer Call Forwarding settings for Any Address entries in the Caller ID Based Services table will get activated To toggle activate or deactivate the forwarding service again press 1 directly after entering the 84 menu If no No Answer Call Forwarding is configured for Any Address entries the system will not activate the forwarding service and a voice message will ask to configure the forwarding settings first See further key codes below Access to the Shared Mailboxes used to access other extension s mailboxes on the QX IP PBX If the mailbox is configured as shared no password will be prompted to enter it Otherwise the corresponding extension s password will be prompted to enter its mailbox The mailbox can be configured as shared either by administrator from Extension s Management Voice Mailbox Settings page see Manual II Administrator s Guide or by the extension s user from Many Extensions Ringing page Once entered the other extension s mailbox you will get all the same menu options and functionality as you have in your own mailbox Listen in to the third party s call You will not be able to speak in the call Whisper to the third party s call You will be able to listen to the call and speak only to extension you have dialed Barge in to the third party s call You will be able to listen to the call and speak to all participants QX5
116. ses to connect to the Internet sharing an IP address NAT will assume control of assigning their IP address Furthermore the NAT takes care that packets will reach the LAN PC that originated the traffic This mechanism is absolutely transparent for the users or the PCs in the LAN Network Time Protocol NTP a protocol that is used for time counting in the Internet based on the atomic clocks with the precision in milliseconds This is the recommended protocol for synchronizing the time of hosts in the network P Packetization Interval the time interval between two RTP packets of the same stream If the interval is increased the overhead is decreased but the voice quality might deteriorate If the interval is decreased the network load is increased and the delay is reduced Password a secret alphanumeric string used to identify and to allow the user to have access to a system PCM a form of modulation in which the information signals are sampled at regular intervals and a series of pulses in coded form are transmitted representing the amplitude of the information signal at that time Point to Point Protocol PPP allows a computer to connect to the Internet with a standard dial up telephone line and a high speed modem and to enjoy most of the benefits of the direct connection Point to Point Tunneling Protocol PPTP enables virtual private networking enabling secure remote access to corporate networks over the Internet POTS
117. sion user name or any other information characterizing the extension s user will be played to the caller Every extension s user may configure these wave files individually QX50 QX200 QX2000 SW Version 6 0 x 15 amp E C p y 2 l QX50 QX200 QX2000 Manual III Extension User s Guide Call Codes Available in Auto Attendant The following key combinations are available to access and manipulate within Auto Attendant services for external calls addressed to the Auto Attendant incoming calls from the mainline routed to the Auto Attendant or local calls made by dialing the 2 digit attendant extension Incoming call to Auto Attendant Services Keys press on the Auto Attendant welcome message to dial the ZeroOut destination Extensions Menu establishing a connection to an extension on the called QX IP PBX already in Remote Enquiry establishing a connection to the mailbox of an extension on the called QX IP PBX 80 Call Relay Menu mainly for external calls IP PSTN but local calls are also allowed 60 This service avoids having to hang up and redo the entire dialing process if QX IP PBX detects an error in the dialed number or the user decides to cancel the call and dial a new number By entering the combination 00 the call will be interrupted and the user will get an invitation to dial a new one This is applicable during dialing after the ring tone has started and after the call has been established OO digit combination is U
118. sonal address book for every QX user A simple digit combination can be assigned to any destination phone number T Transfer a service giving a possibility to readdress incoming calls Call Transfer can be conditional with consultation and unconditional without consultation Transmission Control Protocol TCP a connection oriented transport layer protocol that provides reliable full duplex data transmission TCP is part of the TCP IP protocol stack Transmission Control Protocol Internet Protocol TCP IP is a networking protocol that provides communication across interconnected networks between computers with diverse hardware architectures and various operating systems Trunk is a communications channel between two points typically referring to large bandwidth telephone channels between switching centers that handle many simultaneous voice and data signals Trunk Level 1 T1 a high speed 1 544Mb s digital telephone line with the equivalent of 24 individual 64Kb s channels that are joined via time division multiplexing A T1 line can be used to transmit voice or data and many are used to provide connections to the Internet T1 is the North American equivalent of an E1 line U UDP a connectionless transport layer protocol in the TCP IP protocol stack UDP is a simple protocol that exchanges datagram without acknowledgments or guaranteed delivery requiring that error processing and retransmission be handled by other proto
119. ssage in your mailbox Call Relay The QX IP PBX Auto Attendant is registered at Epygi s SIP server by default It may be used similar to a private switching center if the Auto Attendant is routed to a particular ISDN trunk a default user It then allows for example establishing cost saving long distance calls via PSTN to the QX IP PBX Auto Attendant at the United States headquarters via IP to the remote QX IP PBX Auto Attendant in the Office Asia or via PSTN to the other desired destinations see QX IP PBX s Feature Codes Access to Call Relay needs authorization Remote Configuration Menu This menu allows extension owners to remotely enable disable the Unconditional Call Forwarding service for Any Address or Other Addresses entries of the Caller ID Based Services table on the corresponding extension as well as to change the certain forwarding number in the Unconditional Call Forwarding table This menu requires extension authorization For more details about the access key combinations see Unconditional Call Forwarding Call Back With the QX IP PBX s Call Back service callers can save the call charge when calling to through the QX IP PBX to the third party SIP or PSTN destinations The QX IP PBX allows you to configure a list of trusted callers that are allowed to make free of charge calls Two types of Call Back configurations are available on the QX IP PBX Pre configured Call Back and Remote Call Back Configuration Pre configured Cal
120. t its request No Unauthorized Copying or Modification The Licensed Materials are copyrighted and contain proprietary information and trade secrets of the Licensor Unauthorized copying modification or reproduction of the Licensed Materials is expressly forbidden Further you may not reverse engineer decompile disassemble or electronically transfer the Licensed Materials or translate the Licensed Materials into another language under penalty of law Transfer You may sell your license rights in the Licensed Materials to another party that also acquires your Quadro or QX product If you sell your license rights in the Licensed Materials you must at the same time transfer the documentation to the acquirer Also you cannot sell your license rights in the Licensed Materials to another party unless that party also agrees to the terms and conditions of this Agreement Except as expressly permitted by this section you may not transfer the Licensed Materials to a third party Protection And Security Except as permitted under Section 5 of this Agreement you agree not to deliver or otherwise make available the Licensed Materials or any part thereof to any person other than the Licensor or its employees without the prior written consent of the Licensor You agree to use your best efforts and take all reasonable steps to safeguard the Licensed Materials to ensure that no unauthorized person shall have access thereto and that no unauthorized copy publication
121. the maximum number of active calls If N 1 where N is the maximum number of active calls then only one active call will be possible to make and the next call will go to the voice mail If N gt 1 then the next call will go to the next Find Me Follow Me phones if configured which are not in the call The Confirmation Passcode text field requires the password to accept the call for destinations where passcode activation is enabled see below Only digit values are allowed in this text field Add opens the Add Entry page to add a destination to the Find Me Follow Me table It consists of the following components Call Type lists the available call types e PBX destination is a local QX IP PBX extensions or Auto Attendant SIP destination is reached through a SIP server e PSTN destination is a PSTN user Auto used for undefined call types In this case routing pattern will be considered here and passed through Call Routing Table Caller ID Services Your Extension Caller ID Based Services for Any Address Extension 101 w Enable Service Enable Disable Add Edit Delete State Find me at Ask confirmation passcode Enabled SIP 11369 sip epygi loc PBX 119 Max Active Calls Count 16 Unregistered Inaccessible Call Forwarding Find Me Follow Me Confirmation passcode 111 Welcome Message Welcome Message Delay None Upload New Welcome Message Choose File No file chosen
122. this page Enable ZeroOut checkbox selection enables the ZeroOut feature and activates the following fields to be inserted Redirect Call Type drop down list includes the available call types PBX local calls between QX IP PBX extensions and the Auto Attendant SIP calls through a SIP server PSTN calls through the PSTN Auto used for undefined call types Destination independent on whether it is a PBX number SIP address or PSTN number will be reached through Call Routing Redirect Address text field requires the destination address where caller should be automatically forwarded in case of activating the ZeroOut feature Restore Default Greeting File will restore the default greeting file If the checkbox is selected the file upload will be disabled Upload New Greeting File shows an attached greeting file selected by the current user The greeting file will be played to a caller party when it is entering the voice mail system The uploaded file needs to be in PCMU CCITT u law 8 kHz 8 bit Mono wave format otherwise the system will prevent uploading and the Invalid audio file or format is not supported warning message will be received The system also prevents uploading in case not enough space is available on QX IP PBX for the corresponding extension In this situation the You do not have enough space warning will be received Optionally greeting file can be recorded from the phone handset see Feature Codes The Choose File but
123. ting service provides the possibility of an incoming call consecutively ringing on several extensions depending on the calling party The Call Hunting page contains a table where all the participants in the call hunting group for the corresponding extension should be defined Attention By configuring the Call Hunting service Unconditional Call Forwarding Find Me Follow Me and Many Extensions Ringing Voice Mal Call History on Account Basic Services Caller Services 2 Your Extension automatically will be disabled on the current extension Gier ib Boxed Sines er Any Address Selecting Enable Service activates the Call Hunting service on the DER 163 current extensio n d Baal scii Move Down Incoming Call Blocking ux xm The table displayed here lists the extensions where the call must be E 2 E a 10 ACD Attendant consecutively duplicated in case of a call from the corresponding us caller Status indicates if the extension is Attached Not Attached or Attendant An extension cannot ring if it is Not Attached The administrator must attach it to the line from the Extensions reo Management page a When the order of entries in the Call To table is defined in the consecutive ringing order the Move Up Move Down becomes available This will move the checked Call To extension either one level up or down Fig III 26 Call Hunting page QX50 QX200 QX2000 SW Version 6 0 x 35 epygl Add opens the A
124. tional features may include interfaces to external controllers such as gatekeepers or soft switches billing systems and network management systems IP PBX an enterprise based IP data network device that switches VoIP telephone traffic IP Telephony a technology that allows voice phone calls to be made over the Internet or other packet networks using a PC via gateways and standard telephones IPSec is used to provide security for transmission of sensitive information over unprotected networks such as the Internet IPSec acts at the network layer protecting and authenticating IP packets between participating IPSec devices peers such as Cisco routers J Jitter Buffer the buffer that collects incoming packets to place them in the right order If the network has a high delay variation increasing the Jitter Buffer can improve the audio quality but this also increases the delay L LED Light Emitting Diode A semiconductor device that emits visible light when conducting current Has replaced incandescent lamps as indicators in most electronic equipment Lifeline POTS a voice telephone line that works even if electricity is cut off at the customer premises since the line is powered from emergency backup at the central office Multiple lifeline POTS lines can be delivered on one copper pair with the use of a digital line powered pair gain system A basic telephone service supplying standard single line telephones telephone lines
125. ton helps to choose the desired greeting file that should be in PCMU CCITT u law 8 kHz 8 bit Mono wave format Download Greeting File appears only if a file has been previously uploaded The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified Group List Group List page allows you to define Groups with the specified addresses inside The Group List is used to send or forward voice messages see QX IP PBX s Feature Codes to the number of addresses simultaneously Groups may consist of a variety of PBX and SIP addresses The Group List page consists of a table where all defined Group Keys and the corresponding addresses are listed Press on a link in the Addresses column to access the Address X Your Extension i is CREE List for the Group page and to modify the addresses of the Group List corresponding group If Group doesn t include addresses no address is available will be displayed in the Addresses column aasa OX Users Group SIP 11369 sip epyai Auto 367845 The Add functional button opens the Group List Add Entry page where a new Group Key can be defined Fig III 6 Group List page QX50 QX200 QX2000 SW Version 6 0 x 24 QX50 QX200 QX2000 Manual III Extension User s Guide The Group List Add Entry page consists of two text fields used to insert the Group Key and the Group Name optionally The Group Key should include
126. try Call Type lists the available call types Exibn on 408 e PBX local calls between QX IP PBX extensions and Auto Attendant SIP calls through a SIP server e PSTN calls to PSTN Auto used for undefined call types The destination independent on whether it is a PBX number SIP address or PSTN number will be reached through Routing Fig III 13 Speed Calling Settings Add Entry page QX50 QX200 QX2000 SW Version 6 0 x 27 QX50 QX200 QX2000 Manual III Extension User s Guide The Calling Code requires a key combination to dial the destination phone number Only numeric characters are allowed for this field If nonnumeric symbols are entered and the Save button is selected Incorrect calling code no symbol characters allowed will appear This field is limited to two digits If the calling code already exists in the Speed Calling Codes table the Speed Calling Code already exists error will appear when you select Save Description allows entering a short description about the called destination or simply the username of the remote party Depending on the selected call type the Call To text field requires the SIP address extension or PSTN number that has to be dialed whenever the calling code is used The extension number should be inserted in the Call To field for the PBX call type A SIP address should be entered for SIP call type Only SIP registration username can be inserted here to call to the SIP
127. try to your Speed Calling table A two digit speed calling code is required followed by the 000 destination number In the Speed Calling table the registered destination will have an Auto call type Hot Desking used to login logout to the public phone with the virtual extension To login the extension number and the password of the preconfigured virtual extension are required After login the phone becomes a full featured QX IP PBX phone with all supplementary o Q 6 PBX features available When logged out the public phone becomes available for other users to login and the extension which has been last used on that phone becomes again inactive Outgoing Call Blocking used to block or unblock outgoing calls for certain called number Insert the extension s password and press 1 o Q9 to block or 2 to unblock a number Dial a Called Number to be blocked and press Dial a Called Number to be unblocked and press Mark the Last Call as Bad e O o This will mark the last call in the system logs in the specific way and is used for diagnostics purposes only QX50 QX200 QX2000 SW Version 6 0 x 7 epygl Logs Collecting This will generate a special user s failure log with the details of the last call for administrator s revision Use this code in the cases your administrator has advised you You will get the dial tone after this feature code is dialed Easy Login Logout Used by ACD agent to easy login or logout to all groups where it is sub
128. uation the You do not have enough space warning will be received Optionally a greeting file can be recorded from the phone handset see QX IP PBX s Feature Codes Choose File browses for the greeting file that must be in PCMU CCITT u law 8 kHz 8 bit Mono wave format Download Greeting File appears only if a file has been previously uploaded The link is used to download the audio file to the PC and opens the file chooser window where the saving location can be specified Voice Mail Profiles The Voice Mail Profiles page is used to define custom voice mail profiles and their settings The Voice Mail Profiles page contains a table where all Voice Mail Profiles for the corresponding extension are listed The following functional buttons are available Profiles for Voice Mail Settings Extension 103 Add Edit Delete VMSforOffice VMSforHome Fig III 3 Voice Mail Profiles page Add opens the Add Entry page where a new Profile Name should be defined X YourExtension aawa Vocal Sense EEE Edit opens the Edit Entry page where Voice Mail Profile Profiles for Voice Mail Settings Add Entry settings should be defined Extension 103 Profile Name VMSforOffice Save Fig III 4 Voice Mail Profiles Add Entry page QX50 QX200 QX2000 SW Version 6 0 x 22 epygl The Voice Mail Profiles page is used configure the profile specific voice mail settings This page contains the following components Your E
129. upon registration Remote Testing remote connection from the Epygi Support office to the customer s QX for testing and or for troubleshooting Router A device that determines the next network point to which a data packet should be forwarded enroute toward its destination The router is connected to at least two networks and determines which way to send each data packet based on its current understanding of the state of the networks it is connected to Routers create or maintain a table of the available routes and use this information to determine the best route for a given data packet RSA is an asymmetric key system It must be available on both sides of the VPN and generates on each side a different pair of keys a private and a public key S Security Parameter Index SPI is an index to keep VPN tunnels distinct A security association is defined by destination protocol and SPI Without the SPI connections to the same gateway using the same protocol would not be distinguishable Session Initiation Protocol SIP is an application layer control protocol that can establish modify and terminate multimedia sessions or calls SIP is increasingly used for Internet telephony signaling in gateways PC phones softswitches and softphones but it is not limited to Internet telephony and can be used to initiate and manage any type of session including video interactive games and text chat Signaling a process of sending a transmission s
130. user s personal settings Below are instructions on how to proceed with the Voice Mail Configuration Wizard from the handset o Enter Voice Mail Services for the first time after QX IP PBX s first boot up reset factory default or Voice Mail Configuration Wizard activation Dial the extension user s new Password and press Confirm the extension user s new Password and press Q Record a Voice Mail Greeting and press Apply recorded Voice Mail Greeting and Record Voice Mail Greeting again move forward to the next step The following key combinations are available to navigate Record a User s name and press through Voice Mail Services menus e e Apply recorded User s name and exit Record User s name again o Enter Voice Mail Services QO 00 QO Exit Go to the top of the Go one level up in the Voice Mail Services Voice Mail Services Tree Voice Mail Services Tree Voice Mailbox After entering the voice mail services using the keys O 80 Enter Voice Mail Services press the key 1 to enter the Voice Mailbox menu The following o key combinations are available to navigate within the new Voice Mailbox Menu messages 1 pened RR cave Play First Message Get Date Time Info Reminder e During the message playback o and Q keys change their o 6 o functionality and serve to rewind and forward the message Plav Previ M Plav C M Plav Next M for the timeout by default 3 seconds configured by the Udo c aav id SMS TH NM EE ay
131. uting entry Dialing 8009 at the Auto Attendant welcome message will ask for an enabler disabler key used to enable or disable the routing rule s correspondingly Since multiple routing rules may have the same enabler disabler key combinations the same key may be used as enabler for one routing rule and as disabler for another one dialing the certain key will affect all pre configured routing rules If the routing record has an authorization enabled on the enabler disabler key administrator s password will be required to be inserted after the key Once the administrator s password is dialed system plays a confirmation about the accepted configuration and the state of the certain routing rule s is getting modified If administrator s password has been inserted incorrectly for 3 times no status changes will be applied to any ofthe routing record s even to those which have no authorization enabled Mainly targeting external users QX IP PBX AA also provides voice services for local users It will be helpful if the desired extension number is unknown The Extensions Directory is used to access QX IP PBX s extensions by spelling names assigned to the extensions and configured by administrator using the keypad of the phone More than one name may be assigned to an extension reaching the extension by spelling one of the names attached to it If the spelled name matches to some record in the extensions directory table a wave file with the exten
132. utomatically disabled The exception is cases when unconditional call forwarding is enabled from the handset see QX IP PBX s Feature Codes e PSTN destinations with PSTN or Auto call type have priority in Forward to list If there are different destinations in the Forward to list the call will be forwarded to PSTN destination in the same time any available SIP or PBX destinations will receive a short ring If the PSTN destination was not successful the next PSTN destination will be dialed otherwise if there are no more PSTN destinations in the table the call will be forwarded to any available SIP and PBX destinations simultaneously e f there are multiple entries with any combination of PBX or SIP call types then all destinations will ring simultaneously and the call will be established with the destination that will pick up the call the first e Unconditional call forwarding service has higher priority versus to other forwarding types i e when Unconditional Call Forwarding is enabled Busy Forwarding and No Answer Forwarding services will not work even if they are enabled In the meantime Busy Forwarding can work in conjunction with No Answer Forwarding and vice versa QX50 QX200 QX2000 SW Version 6 0 x 37 E C Dy8l QX50 QX200 QX2000 Manual III Extension User s Guide Unconditional Call Forwarding Unconditional Call Forwarding is a service of QX IP PBX that allows the automatic unconditional transfer of incoming calls to
133. ve the newly arrived voice mails on their e mail account s Use a space semicolon or a comma to separate the mailing addresses in the text field The next two fields are used for retransmission of the voice mail via email Number of times text field requires the maximum number of times the voice mail will be delivered via email to the recipient within the interval in minutes defined in the Repeat every text field If the voice mail is required to be sent only once insert 1 in Repeat every text field and 0 in the Number of times text field The Voice Mail and Fax dropdown lists allow to select the email sent options do not send notification send notification without attachment or send notification with voice or fax attachments Remove Voice Mail on send removes the voice mail from the user mailbox after sending it to the e mail recipient s Remove Fax On Send removes fax attachment from the user mailbox after sending it to the email recipient s Attention The e mail can only handle up to 3 minutes long voice mails If the voice mail is longer than 3 minutes it will be truncated and only the first 3 minutes of it will be sent to the indicated e mail address However in the e mail body the recipient will receive the information that the attached voice mail is truncated and the total length of the voice mail Please note that the voice mails longer than 3 minutes will not be removed from the voice mailbox once they are sent per e mail even if t
134. wall but together with deleting the dangerous packets or packets including intrusion attacks IDS also keeps information about dropped packets and the senders responsible for them IP address also known as the Internet Address is a unique 32 bit identifier for a specific TCP IP host computer on a network IP addresses are in dotted decimal form such as 192 168 10 26 with each of the four address fields assigned as many as 255 values IP address Mask A range of IP addresses defined so that only machines with IP addresses within the range are allowed access to an internet service To mask a portion of the IP address replace it with the asterisk wild card character For example 192 44 represents every computer on the internet with an IP address beginning with 192 44 IP Gatekeeper defines the policies that govern a multimedia system such as dialing plans user privileges bandwidth consumption and others The gatekeeper also provides the means to extract information from such a system for various purposes e g billing information users that are logged in etc The gatekeeper is also a focal point for the introduction of supplementary services IP Gateway most commonly a network device that converts voice and fax calls in real time between the public switched telephone network PSTN and an IP network The main IP gateway functions include voice fax compression decompression packetization call routing and control signaling Addi
135. x for enabled extensions checkbox is used to share the mailbox of the current extension to all enabled extensions in the Many Extensions Ringing list With this option selected all enabled extensions in this list will have a direct access to the current extension s mailbox without password authentication For details on how to access Shared Mailboxes see QX IP PBX s Feature Codes Call Forwarding QX IP PBX offers the following types of call forwarding e Unconditional all incoming calls from the certain caller will be forwarded to the defined destinations e Busy calls from the certain caller will be forwarded to the defined destinations only when called extension is busy with another call e No Answer calls from the certain caller will be forwarded to the defined destinations only when called extension is unable to answer the incoming call No answer timeout is configured from the Basic Services General Settings page e Unregistered Inaccessible Call Forwarding calls from the certain caller will be forwarded to the listed destinations when called IP phone is not registered on the QX IP PBX or when it is unreachable e g due to IP phone reboot or network problems This call forwarding type is only available for extensions attached to IP lines The following rules are applicable to all call forwarding types e By setting up unconditional call forwarding service Many Extension Ringing Find Me Follow Me and Call Hunting services will be a
136. xtension Voice Mailbox Voice Mail Settings ISSN E ELI i Profiles for Voice Mail Settings VMSforOffice Maximum Mail Message Duration lists the possible values for maximum mail duration counted in minutes during SEISA which a voice mail will be recorded The Unlimited selection lai je allows voice message to be recorded as long as the user s ne Enable ZeroOut space could hold E mail address astghik sanasanan epygiarm am Redirect call ype FE Y Send new voice message via email is an option to send new toy p ue MM voice mail files via e mail to the defined recipients Mails will e m be automatically converted to the PCMU CCITT u law 8 kHz M Ou 8 bit Mono wave format before being attached to the e mail m Send notification with attachment Checkbox activates the following input options Remove Fax on send Send new voice message notifications via SMS Email Address requires the mailing address s of the person s that should to receive the newly arrived voice mails on their email accounts Use a space or a comma to separate the mailing addresses in the text field The next two fields are used for retransmission of voice mails via email Number of times text field requires the maximum Cali type POX number of times the voice mail will be delivered via email to M the recipient within the interval in minutes defined in the Repeat every text field If the voice mail is reguired to be Mobile number 05526478
137. y for QX50 QX200 uses the external radio broadcasting or any other audio resource as the Audio Wait music When selecting this option check with your system administrator if there is an external audio resource connected to the QX IP PBX Emergency Interrupt The Emergency Interrupt service is used to interrupt active A E amet tuicseviees J ME calls in case of emergency With this service activated the call OM ns man Any Address from the defined caller will take priority over the existing call and will interrupt it Once interrupted the priority call will ring on the phone Extension 101 Please Note This service is only working on IP phones Depending on the IP phone model interruption and new call arrival during off hook may be different Unregistered Inaccessible Call Forwarding Find Me Follow Me Fig III 36 Emergency Interrupt page Intercom Intercom service is used to call an extension by forcing it to go off hook and opening two way communication The service is particularly used for announcements addressed to an extension When the call comes in to the extension which has an Intercom service enabled called extension ring once and then will automatically go off hook the phone speaker automatically becomes activated and the caller will be able to make his announcement Please Note Intercom service requires called extension to use SIP or analog phones which are able to automatically go off hook For

Manual III: Extension User's Guide

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