Loyola College Student Portal Troubleshooting Guide
Contents
1. Loyola College Student Portal Troubleshooting Guide Contents cannot get to the Student Portal page then My computer freezes 2 My l gin is NOt ACCE PLEO EEN 3 Authentication amp Authorisation Problems ccscccccsssececeesnececscsnececeesaeeecscsaeeecseaaeeeceesaeeecseaaeeececaaeeeceesaeeeceesaeeeseeaueeeseeaeeeeeeea 4 llostmy login details sec svascceccies vod ds Geier ENEE ege Eege eebe EN A Page 1 I cannot get to the Student Portal page then my computer freezes Add the Loyola College Student Portal to your browser s trusted website list The following instructions are for Microsoft Internet Explorer IE version 9 other IE versions or browsers may have differing instructions 1 Tap the alt key and select Internet options from the drop down menu File Edit View Favorites x Google Ctrl Shift Del i Ctrl Shift P Intral The Intrar for staff aq 2012 with To access To access To access To access Select a zone to view or change security gettings Internet Local intranet Restricted sites Trusted sites This zone contains websites that you trust not to damage your computer or your files You have websites in this zone Security level for this zone Allowed levels for this zone All Medium Prompts before downloading potentially unsafe c content Unsigned ActiveX controls will not be downloaded Enable Protected Mode requires rest2. arting Internet Explorer Default level Reset all zones to default level Cox apply 3 Close the browser then restart the browser 4 Now go to the Student Portal webpage and try logging in again Page 2 My login is not accepted Log onto the Student Portal by entering your Loyola College network username prefixed by the Loyola College domain name as follows 1 Inthe User name type your account name prefixed by LOYOLA as per the example below 2 Type your password in the Password field then click OK Connecting to Iccomportal loyola vic edux Domain LOYOLA Remember my credentials Swipe finger to log on Page 3 Authentication amp Authorisation Problems If you receive and Authentication failure or 401 Unauthorised access message 1 Close your browser reopen it and try accessing the Student Portal again 2 Ifthe problem persists please contact the Loyola College ICT Helpdesk a P 9433 0272 b E ictdepartment loyola vic edu au I lost my login details Please contact the Loyola College ICT Helpdesk a P 9433 0272 b E ictdepartment loyola vic edu au Page 4
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