Troubleshooting Guide Troubleshooting Guide
Contents
1. Troubleshooting Guide by enLighten ROlEIei INGEN You must have an account to log in Fill out the training registration form available on SalesForce and email to cherie kesby tonyterguson com Already registered There may be an error with your details contact Cherie Kesby 02 4720 2536 9am 5pm AEST Mon Fri Email cherie kesby tonyferguson com ALLOWING POP UPS EnLighten uses pop ups throughout the system and to launch the modules You must allow pop ups for enlighten 1 Click on Tools then Pop up Blocker gt Pop up Blocker an b 4 x SE Google AL m 4 Fy A Messages E Foxit Online Services G Products Options xX s Savv e Central E Suggested Sites Get More Add ons fh amp ts Reopen Last Browsing Session Lj cm Pager Safety Pop up Blocker Settings Exceptions Pop ups are currently blocked You can allow pop ups from specific Z websites by adding the site to the list below Address of website to allow sabanow net Allowed sites Notifications and blocking level Play a sound when a pop up is blocked Show Information Bar when a pop up is blocked Blocking level Medium Block most automatic pop ups v Learn more about Pop up Blocker Close 3 Click Close to exit this screen REMOVING THE GOOGLE TOOLBAR The Google toolbar also has a pop up blocker that stops enLighte2. n learning modules from loading properly You will need to remove it 1 From the Start menu select Control Panel E Network Connections Da Prinbes and Fasit BE Taskbar ond Start Monu lt Senarehi Help srd Support Windows AP Prolessi 2 Select the Add or Remove Programs icon 3 From the list of programs select Google Toolbar and click Remove VIEWING THE ENTIRE SCREEN The status bar may be covering the navigation tabs at the bottom of the screen We recommend using Internet Explorer instead of Mozilla Firefox when logging into enLighten You may also need to adjust the screen resolution Method 1 1 Click anywhere on the module screen 2 Press the F11 key on your keyboard and the screen should revert to Full Screen Mode Method 2 1 From the Start menu select Control Panel 2 Select the Appearance and Themes icon and then the Display icon 3 From the Settings tab adjust the screen resolution to 1024 x 768 then click Apply Display Properties Desktop Screen Saver Settings Drag the monitor icons to match the physical arrangement of your monitors Display 1 Multiple Mortors on NVIDIA GeForce Go 7400 Color quality lighest 32 bit i ni af Screen resoktion Less m yv 1024 by 768 pixels 4 Click OK to exit this screen DOWNLOADING FLASH PLAYER You will need to have Flash installed to view certain components of the learning modules in enLighten 1 Go to w
3. ww adobe com au 2 Click on Install Adobe on the right hand corner of the screen click Get Adobe Flash Player Get ADOBE FLASH PLAYER Si Un check Google Toolbar option Download 4 A yellow bar will appear at the top of your screen right click and select Install this Add on for all users on this computer tS T ig anh mm Fe FR ae Fim och Help c Wirt A E Pal inbe Peaksa Aten Fh Slayer Adobe download manager will open download Adobe Flash Player On Revised October 2011 version 1 7
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