Wireless Internet Login & Troubleshooting guide for Windows XP
Contents
1. 3 Ensure the box for Use a proxy server for your LAN is unchecked Local Area Network LAN Settings Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration _ Automatically detect settings _ Use automatic configuration script address Proxy server 4 Click on OK gt OK again Note When finished using the wireless internet you will need to place the check back into this box 15 3 6 Firewall and Internet security programs Some firewall and Internet security programs that may be running on your laptop e g Windows firewall Norton internet security may also block the window from opening You will need to disable switch off this type of software connect and then turn the software back on Disable enable windows firewall 1 Click on gt Start gt Control Panel gt Windows firewall 2 Select Off gt OK 5 Windows Firewall General Exceptions Advanced Y Windows Firewall is helping to protect your PC Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to your computer through the Intemet or a network On recommended This setting blocks all outside sources from connecting to this computer with the exception of those selected on the Exceptions tab Select this when you connect to public networks in less secure2. Publisher Unknown Publisher should only run software From publishers vou trust How can I decide what x This File does not have a valid digital signature that verifies its publisher You software bo run 7 The printer will then install on your laptop HP Mobile Printing Installer Printer HP Mobile Printing PS Status Copying files Printer installation can take several minutes please walt 8 When finished the HP Mobile Printer will appear in your printer s window You are now ready to print When printing ensure you select the HP Mobile Printer B Printers and Faxes 10 x File Edit view Favorites Tools Help ae sack Y Y wi Search Folders ia Address Fo Printers and Faxes z Printer Tasks S HP Mobile Printing PS HP_ACC gt Set up faxing SS Y A ys HP_ADMIN We KONICA MINOLTA C450 PCL See Also a 2 Troubleshoot printing ener Get help with printing Other Places E Control Panel y Scanners and Cameras My Documents ig My Computer Details 3 TROUBLESHOOTING GUIDE 3 1 Is the wireless device enabled In order to connect to a wireless network your wireless device needs to be enabled Newer model laptops can have a switch embedded in the keyboard an Fn key combined with one of the F keys There also maybe a dedicated wireless switch somewhere on the laptop body The symbol for the Wireless switch should look similar to the icon b
3. 1 When you are in range of a wireless network you should see the message below ea Wireless networks detected x One or more wireless networks are in range of this computer To see the list and connect click this message Way Jo szo 2 Click on the Wireless networks detected balloon above a window will open displaying all available wireless access points in range Click on the wireless network that is named in the ESSID field on your Wireless account receipt and then click on gt Connect Wireless Network Connection x Network Tasks Choose a wireless network Refresh network list Click an item in the list below to connect to a wireless network in range or to get more information at he 2 Set up a wireless network Ballarat Library Australiana Rm for a home or small office Unsecured wireless network Related Tasks Ballarat Main Unsecured wireless network JL Learn about wireless networking Because security is not enabled on this network information sent over this oa e ie ie network might be visible to others To connect to this network click Connect preferred networks ye Change advanced settings Ballarat Library Main Area p p Security enabled wireless network WPA2 aall g edu_wyoice Unsecured wireless network aail edu_wdata of Connect 3 A window will open warning you that you are connecting to an unsecured network click on gt Connect Anyway Most
4. Back and re enter the Username and Password Invalid username or password Back 2 d 6 Once you have connected successfully Click on gt Start Browsing A new browser window will open allowing you to browse the web normally C Google Wimions Inberwel Explorer g hho wer peg oom aul 7 AAE pa Ar De Edt wew Pavone Joe pep CE en Pa gt E oe h e re Te Wob kago Videos Maps Mews Groups Goal moo T Google Google Search aringa Sign Australia seo Sewer teeta Search the web pages from Australia inf i ii ll as Sa 1 al 3 ac 2 5 Extending Wireless session times 1 Ask Library staff for an extension to your Wireless session and let them know the amount of time you require 2 You will be given another Wireless account receipt 3 Whilst being logged into the wireless network click gt Redeem Welcome Login ID 82m6 Please close this window or click this button to Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 Redeem 4 Enter the Username and Password from your new receipt and click gt Enter Welcome to Redeem page Please enter your user name and password to sign in Username Password Enter Clear a Me ee ee 5 If the redeem has been successful you should see the window below click gt OK Windows Internet Explorer A Redeem process completed 6 Y
5. Start gt Settings gt Control panel gt Network connections Right click on the Wireless connection and select Properties gt Wireless network 3 Inthe window below it shows that it will automatically connect to the access point called Ballarat Library Main Area ma L Wireless Network Connection 7 Properties x General Wireless Networks Advanced M Use Windows to configure my wireless network settings Available networks To connect to disconnect from or find out more information about wireless networks in range click the button below View Wireless Networks Preferred networks Automatically connect to available networks in the order listed below Mowe up Move dawn Add Properties Leam about setting up wireless network Advanced configuration Ballarat Library Main Area Automn OF Cancel 2 4 Login to the Library s Wireless Internet 1 To login to the Wireless network open a browser such as Internet explorer or Firefox A window will open displaying our Terms and Conditions of usage Scroll down to the bottom of the page to enter your login information Central Highland Regional Library Conreration Windows Internet Explorer Ju Ted xj i i hepna 108 110 Lae chem l Es a Dl Fle EHO Wew Fiv rbes Took Help Google AB serch gt Ge ay tomase Fron de transite Eae A E angw he Central Highland egora Library Compeora
6. locations such as airports You will not be notified when Windows irewall blocks programs Selections on the Exceptions tab will be orgi J Off not recommended aid usina this setting Feamig off Windows Firewall may make this computer more vulnerable to viruses and intruders What else should know about Windows Firewall Note Once connected to the wireless internet windows firewall will need to be turned back on 16 1 2 3 4 5 6 3 7 Wireless Troubleshooting checklist Is your wireless adaptor enabled See section 3 1 Do you have good signal strength See section 3 2 Is your computer set to receive IP and DNS address automatically See section 3 3 If you use a dial up account is Never dial a connection checked in your Browser options See section 3 4 Have you tried disabling Windows firewall See section 3 5 Have you disabled any proxy settings in your browser See section 3 6 17 PJ Ld U O UO wo
7. Wireless Internet Login amp Troubleshooting guide for Windows XP Central Highlands Created by CHRLC IT Support 1 9 2009 Regional Library Corporation Contents te DUS CTIA Steg para acenaateaspesie a A E 2 2 Connect and Login to the Library s wireless network esessssseesssssserrrerresesssrrrerrrreserrrree 2 i WV UC LSS E E E E A T 2 2 2 Connecting to a wireless access point seeeeessssssseeeeeosssssserrreessssssssrrreesssssssssreeess 3 2 3 Automatically connect to available networks 2 0 0 0 ec eeeessccceceeeeeseessnneeeeeeeeesseesaaes 4 2 4 Login to the Library s Wireless Internet cccccccccccsssssseceeeeeeseesessseeeeeeeeesseesaaes 5 2 5 Extending Wireless session times cccccsssssccceeeceesssesssneeeeeeeeesseesssseeeeeeeeesssessaaaes 7 2 6 Setting up wireless printing in TE7 ccc cescccccccesssessnneeeeeeecesseesssseeeeeeeeeesseesaaes 8 3 Toubleshooting gude een en en a eS E 10 3 1 Is the wireless device enabled vcs lt censccvsnssevebsoacnasusasnqveds ocerdedsaeveds eaededcdraseneddeaserdvieasts 10 2e Cres SN a E E EAEE 10 3 3 Check for a manually entered network address IP ccccccssessssssssncceeeeeeeeeeeees 10 34 Dial wo Iiteriie options m IE oers E 13 Oe Proxy series i ME aa A S 14 3 6 Firewall and Internet security programs ccccccccccccccccccceceeseesseesssssssaeeeeeeeeeeeeees 16 3 7 Wireless Troubleshooting Checklist cccccs
8. elow W 3 2 Check the signal strength Most wireless software has an indicator that tells you a signal is being received Make sure the link quality and signal strength are both good If not you will need to reposition your laptop to receive a stronger signal 3 3 Check for a manually entered network address IP You may have manually entered a network address IP which will prevent you from being able to browse to the web even though you have successfully connected to a wireless access point The error message that will appear is Page cannot be displayed in the browser window To allow the wireless connection to function correctly the laptop needs to receive IP and DNS address automatically 1 Click on gt Start gt Settings gt Control Panel gt Network Connections Control Panel ioe w Fie Edit View Favorites Tools Help S P Search m Folders f A Folder Sync x DUGU P ontrol Pane Q a _ REIS OOO E Add Addor Administra Automatic Connection Date and G Switch to Category View Hardware Remov Tools Updates Manager Time See Also ET A Ge i e L J Fonts amp Windows Update Folder Game HP Wireless Internet Java Options Controllers Assistant Options Help and Support Mail A Printers and Quick Launch QuickTime Regionaland Scannersand Scheduled Faxes Buttons Language Cameras Tasks jA o F BH 8 SMART Board Sounds and Speech System Taskbar and User Audio De S
9. following steps Checking for Proxy settings in IE7 1 Click on the tools menu gt Internet Options SR hia won goode omau Ea x ne An bot P Pie Edt Wew Brites Took Hih Gocart Delete Broverg Eeit He iy kaw Gr check Ej auton gt 4 d signin Pop up Blocker ja a i Googe oF cb Page i T i te 4 Phishing Fitar DE j i Web maps Maps Ney Manage Add ons Gorge Signin Winding Licata Google ee Goog le Semth im Feeling Lucky Seach the web O pages from Australia P vosrade to Google Chrome a fester way to browse the web Inanell pow Adhartenng Piognimimss Bisanii Solubons About Google Go lo Googie com E0 Fira Lrables pou ti change tings S10 14 2 Select the Connections tab and Click on the LAN settings button General Security Privacy Content Connections Programs Advanced eb To set up an Internet connection click Setup Dial up and Virtual Private Network settings _ st h Samsung Symbian S60 Phone USB Modem OT J T Choose Settings if you need to configure a proxy server for a connection Never dial a connection Dial whenever a network connection is not present Always dial my default connection Current BAF Local Area Network LAN settings LAN Settings do not apply to dial up connections Choose Settings above for dial up settings
10. ion has limited or no connectivity 4 Ifthe laptop has any IP address settings under these properties they will need to be recorded this includes IP Address Subnet mask Default Gateway Preferred DNS Server and Alternate DNS 11 Internet Protocol TCP IP Properties You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings O Obtain an IF address automatically Use the following IF address IP address 10 60 15 12 Subnet mask 255 255 255 0 Defaut gateway 10 60 15 250 m sh De SE eee Se ee ee Sener gt pos 5 SAAL a Gria SEE N a GULL Use the following DNS server addresses Prefered DNS server 192 168 31 4 Altemate DNS server 5 You can then change the settings in this window by checking the boxes Obtain an IP address automatically and Obtain DNS server address automatically then click on gt OK gt OK again Internet Protocol TCP IP Properties General Altemate Configuration You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings Obtain an IP address automatically Use the following IP address Subnet mask Default gateway Preferred ONS server Alternate ONS server Note When finished using
11. of infomation is the responsibility of the laptop notebook owner Wireless Login Usemame O Pew Accepi Tems and Login Clear Ea eb era Rios 2 Once you have read our Terms and Conditions accept these by entering your Username and Password from your Wireless account receipt and click gt Accept Terms and Login 3 Depending on what browser you are using you may get a message box asking if you want Internet Explorer to remember the password click gt No AutoComplete Passwords q x Do you want Internet Explorer to remember this re password Internet Explorer can remember this password so you dont have to tyoe it again the nest tine you visit this page Don t offer to remember any more passwords Learn about 4utoComplete Yes 4 If login has been successful a Welcome window will open displaying remaining usage time a Logout button to terminate the connection a Redeem button if you require more session time and a Start Browsing button Welcome D Login ID 82m6 wD Please close this window or click this button to f Logout Thank you Remaining Usage 1 Hour 50 Min 52 Sec Login time 2009 8 31 15 31 0 l Redeem 4 Start Browsing Note If you close this window you will remain logged on but you will be unable to see your remaining time and use the redeem facility If you have entered the Username or Password incorrectly you will get the message box below click gt
12. our extended session time will be added to any remaining session time and you can continue to browse by clicking gt Start Browsing Welcome TIN Login ID 82m6 jan iG a Please close this window or click this button to Logout Thank you Remaining Usage 3 Hour 22 Min 43 Sec Login time 2009 8 31 15 31 0 Redeem Start Browsing 2 6 Setting up wireless printing in IE7 Note Currently only available at the Ballarat Branch Please use the following steps to install wireless printing at the Ballarat Branch Once logged into the Ballarat wireless network Browse to the CHRLC website http www chrlc vic gov au Go to gt My Library gt Wireless Help Click on link Click here to Install the Printer for Wireless internet users in the Ballarat Library 5 The window below will appear Click on gt Run oe a File Download Security Warning Do you want to run or save this file Name hp mobile_printer exe Type Application 4 91 MB From 10 60 13 1 Run potentially harm your computer IF you da not trust the source do not 3 While files from the Internet can be useful this file type can ruin or save this software What s the risk 6 The file will start to download Once downloaded the window below will open click on gt Run Internet Explorer Security Warning The publisher could not be verified Are you sure you want to run this software Name hp_mobile_printer exe
13. public wireless networks are unsecured networks which means that all data transmitted over that network is not encrypted Wireless Network Connection x You are connecting to the unsecured network Ballarat Main Information sent over this network is not encrypted and might be visible to other people Connect Anyway 4 The next window will show that you have successfully connected Wireless Network Connection Xx Network Tasks Choose a wireless network Refresh network list Click an item in the list below to connect to 4 wireless network in range or to get more information 2 Set up a wireless network for a home or small office Ballarat Library Australiana Rm Related Tasks i Learn about wireless Unsecured wireless network antl networking K Ballarat Library Main Area se Change the order of preferred networks Unsecured wireless network aall y Change advanced edu_wdata settings na te Security enabled wireless network WPA2 aail edu_wroice us Security enabled wireless network WPAZ 2 3 Automatically connect to available networks Once you have connected to a Library s wireless access point you should no longer need to configure the wireless connection again Each time your computer picks up a wireless network connection to that access point it will connect you automatically You can check this by doing the following 1 Click on gt
14. r dial a connection z etwork connection is not present O Always dial my default connection Local Area Network LAN settings LAN Settings do not apply to dial up connections Choose Settings above for dial up settings Lox _cencel_ 3 Ensure the Work Offline option in the File menu is not checked 13 5 ma T Ts G Caie Winden Internet fagdarer Jk 28 hew wow googie com au vi ts x p gt Fie cdt Vew Favortes Toos Heb New Tad New Window T fahe M de De ep is F ede Hatori Ay amp CiN Open 0 q Sqn in rn 1 A i en Page UD C Toos fideo Goal mare v Google Sign t Save As Dose Tad i Page Setup 1 a oogle Print Preview Australia Send Import and Export Aprerene Soares Poole Google Seach Tm Peeing Lucky Lanmepes Teri Search the web O pages from Awstralia Upgrade to Google Chrome a tester way to browse the web Install now Agveresing Programmes Business Solutions About Google Go to Google com 6200 Eren Allows you to wew offine Wed pages while not connected 100 gt Note When finished using the wireless internet any options entered previously need to be re entered to allow your dial up account to work correctly 3 5 Proxy settings in IE7 You may have configured Internet Explorer to use a proxy server to connect to the Internet This may also be preventing you from browsing on our network To check for this use the
15. sssccccceccecccceeeeeessesesssssssaeeeeeeeeeeeeees 17 1 DISCLAIMER Please note that information in this document is intended as a guide only Users undertaking any of these suggested solutions do so at their own risk The Library service does not accept any liability whatsoever for technical problems or damage to user s hardware or software in using the wireless network nor accepts responsibility for access or access related problems with the wireless network 2 CONNECT AND LOGIN TO THE LIBRARY S WIRELESS NETWORK 2 1 Wireless Account In order to use the Library s wireless network you will need to obtain a wireless account from the Circulation desk There are 1 2 and 3 hour sessions available and you can always extend your session time by getting another wireless account and using the Redeem button once logged in See section 2 4 1 Ask Library staff for a Wireless account and let them know what session time you require 2 You will be given a printed receipt which will have your Username Password and ESSID which refers to the Access point name that you will need to connect to Ballarat Library Main Wireless Internet E E E El S Username 25e ballibmain Password 294e8skt Price AUDO Usage 2 hrs O mins ESSID Ballarat Main Wireless Hey Your first time login must be done before 2009 09 01 00 52 57 The account is valid within 1 days Thank You 2 2 Connecting to a wireless access point
16. tart Menu Accounts __ TA Wireless Network S 10 2 Choose the Wireless Network connection by right clicking and selecting gt Properties Fie Edt View haia Tomi Advanced Hep b Qi 5 it d Eph gt Felden mi BD Foie sinc ikahap 9 2 esi A arr BA Sammy Symbian 594 Phone USA J CUE Anie rr aj W Meelarn TA Selon where cE t aier meei S ii Change nate a aiai LAR or High Speed Inbernet Ps OF Maun ae a ators Local Are Cainech wk Wires ietwat Conmecton rra LPA ineton W ebe te retest dea A Mat connected Frewaled o ied alle ht cen Te AA a irp Sm corner Maia a a Were Available Wireless Nel works A oe ET petor Rega bodes Connartona Hier Paces ritman Crer otot g Conia Pare 4 My Miei Places Rename G Hr ements Details z Woreless Hebeegris Vist correc Friend Ds EES 3 The following window should appear you will need to select the Internet Protocol TCP IP then click on gt Properties General Wireless Networks Advanced Connect using Broadcom 802 11b g WLAN This connection uses the following items El Client for Microsoft Networks ch File and Printer Sharing for Microsoft Networks install Urinsta Description Transmission Control Protocol Intemet Protocol The default wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connect
17. the wireless internet IP address details that were recorded previously need to be re entered 12 3 4 Dial up Internet options in IE7 You may have dial up settings options selected in Internet explorer this can prevent the wireless connection from working Disable dial up options 1 Click on the tools menu gt Internet Options G Cangir Windews internet Erg nrer 2B hew wew googie com au Pe Edt View Frottes TOOS Heb Google Delete Erowsng History WB Wy mae check gt Hatori r g RAX x t X p gt gt Gspan paga EL Gp took gt Popup Bocke b kk m Torun ck Web images Maps Ney Manage Add ons Windows Uscate Dagnow Connection Problerrs 7 Australia Search Se web pages from Awstralia Agwrtenng Piogiammes Buangss Solvbens About Geogle 82005 Fira Lrabies pou to change setings Prrem Upgrade to Google Chrome a fester way to browse the web Install now Go to Googie com iGeoge Signin 100 2 Select the Connections tab and ensure the Never dial a connection is checked then Click on gt OK General Security Privacy Content Connections Programs Advanced To set up an Internet connection click Setup Dial up and Virtual Private Network settings ZB RAPT fa g Samsung Symbian S60 Phone USB Modem OT s M gt Choose a if Lot need to configure a proxy SENNA Neve
18. tion Ki E o pe OTga ee a Potons may be asked to move onto a different ste by stall if other members of the pubbe have made a spe che complimt Z about the maternal that they are wiewirig Library users are responsible for complying with copyright regulations and licensing of programs and data Patrons should not develop or use programs that have the sole purpose of infiltrating damaging or altering tha software components of a local or remote computer or computing system a library users are permtted to use ther cam dacs Noppy or USA Floppy dacs ore ovaekeble for purchase ot any branch Library users Mit be self sufficennt when using the POs Intemet Library staff ar umable te giv training m intemet and word PEI ust Only paper supplied by the library may be used for printing Paper is available for sale at the Library Patrons who do not observe the acceptable use conditions as stated above will be asked to end the computer session Wireless Access Usage Central Highlands Regional Library Corporation is mot responsible for any changes that you make to your computer s settings to access our wireless network and recommends that you make a note of any settings before you change them a Central Highlomds Reqonal library Corporation dows not accept resporsbekby for any loss of data resulting from chines moan deivenes serace nterupbens technical d amp fhculbes or tramossion of viruses Anti virus secumity and privacy
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