Troubleshooting Guide for Nparcel Portal & Signature Pad
Contents
1. Fax 03 8540 7077 Email enquiries nparcel com au Website nparcel com au Make Internet Explorer as the default web browser Click on the link below for instructions http windows microsoft com en AU internet explorer make ie default browser ie ie 11 The signature pad only works on Internet Explorer and a different web browser is currently in use When clicking on Capture Signature button there is no response Make Internet Explorer as the default web browser Click on the link below for instructions http windows microsoft com en AU internet explorer make ie default browser ie ie 11 The signature pad only works on Internet Capture error ActiveX Object is not defined Explorer and a different web browser is currently in use Unplug the signature pad from the PC and plug it in again However please be mindful that you should not do this often as the devise is sensitive and may break down earl apron wreh r ute conta heeas COES Ergo that the cables fred up comeoty are g P 9 p g on the signature pad USB socket Insert button pad is faulty the cable gently The cable should go in smoothly and there should not be much resistance It the same message comes up please contact Nparcel Nparcel 4 202 Ferntree Gully Road Clayton VIC 3168 al C el Phone 1800 016 020 Fax 03 8540 7077 Email enquiries nparcel com au Website nparcel com au TEENE Int2. ernet has been temporarily storing Clean the cache cookies etc Click on Msaka Or ant Passe selver a please caniad information in the PC and the space got the link below for instructions support i overloaded http www refreshyourcache com en ie8 Enable Active X Click on the link below for instructions http newsletters vana com au npdf active x1012 pdf Message of Capture error automation server cannot create object appear when clicking on Active X is not enabled Capture Signature button
3. parcel Nparcel 4 202 Ferntree Gully Road Clayton VIC 3168 Phone 1800 016 020 Fax 03 8540 7077 Email enquiries nparcel com au Website nparcel com au Troubleshooting Guide for Nparcel Portal amp Signature Pad Error Message Issue Cause Solution After scanning of entering con note number fields of Name ID Type and ID are still grey and information can t be filled in the fields Job Details have not been triggered After scanning or manually entering then press Enter on the keyboard Job Details appear fine but has no customer name and address Customer has utilised manual consignment notes so customer data didn t enter Toll systems automatically and therefore it didn t flow through to Nparcel system If customer name on the photo ID match with the information on the parcel process as normal Processing then Transmission has failed due to internet traffic issue Please try again Internet traffic connection issue Check if the other activity can be performed on the internet Refresh the browser and perform the search Processing Internet has been temporarily storing information in the PC and the space got overloaded Clean the cache cookies etc Click on the link below for instructions http www refreshyourcache com en ie8 Nparcel 4 202 Ferntree Gully Road Clayton VIC 3168 arc e Phone 1800 016 020
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