VHQ DIAGNOSTICS OPTIMIZED REMOTE TROUBLESHOOTING
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1. VHQ DIAGNOSTICS VERIFONE COM VHQ DIAGNOSTICS OPTIMIZED REMOTE TROUBLESHOOTING VERIFONE HQ hiig 9 wone som a r eet eek ia i j 5y s y aa 8 w O mata aoetier gt Cotenta s Ce Come gt AO Bion nae ne mwan Ena nanm tne gt Cather 2 Cdo Laman gt NI Bu uaman sam a Verifone HQ s Diagnostics Module keeps payment devices SS 25 reliably operating through centralized monitoring and diagnostics across a customer s estate Timely alerts simplify troubleshooting resulting in faster response and resolution without wasted service calls Reduce risk of fraud by continually monitoring devices for signs of tampering JA DIAGNOSTICS TIMELY AWARENESS Provides 24x7 estate wide monitoring from a single location FOR QUICK ACTION Lets supervisors and support personnel designate which alerts they wish to receive according to assigned severity levels e Saves valuable time and reduces costs while minimizing downtime by providing better information to make service calls more cost effective e Allows alerts to be broadcast via email or through the module s own dashboard for easy access anywhere anytime e Significantly reduces risk of fraud by alerting personnel to deactivate one or more devices if tampering is detected or a device goes missing IN DEPTH ANALYSIS Performs essential tests on devices in question collecting data from operating logs FOR BETTER INSIGHT and promptly r2. eporting back e Offers easy access to valuable tools such as screen snapshots and detailed operating system data logs that help retailers perform sophisticated root cause analysis leading to more accurate diagnoses and more efficient resolution of issues STANDARD FEATURES Payment Devices Supported MX 800 Series MX 900 Series VX Evolution Series Device Connectivity Varies by device MX Standalone IP connectivity Ethernet or Wi Fi is required Supported VX Evolution IP Dial requires PPP and Cellular Browser IE 7 0 or higher 2015 Verifone Inc All rights reserved Verifone the Verifone logo and Verifone HQ are either trademarks or registered trademarks of Verifone in the United States and or other countries All other trademarks or brand names are the properties of their respective holders E All features and specifications are subject to change without notice Product display image for representation purposes only Actual Ne product display may vary Reproduction or posting of this document without prior Verifone approval is prohibited 1 15 1019A_LTRFS
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