Using PropertyFlow: Troubleshooting
Contents
1. Using PropertyFlow Troubleshooting Using PropertyFlow Troubleshooting CONTENTS Lr ge ACE iet EE EE EE EE DES ees 3 Main error Messages EE EES NS ES DE ee KERE ARE DOE AE KERE DEI ee ee Ee ORE RE DEERE ARE 3 Forgotten your Password issass assaassaassaasnassanat asanasaanaaaa o ee de ee de NN De Ge de NUNN NA NN NM dese se de ee dd ie 6 Forgotten your User ID sesse ses ENE se de dk EE Ge Gee ESE Oe GE GEED Ge Ge ee be de GREG EENDE EE 7 NED DIOWSELS said Ds er N GER Use EE EG ER Ee ee bo EE Oe av Uma sane Saa Sr EAO 7 IO OX AE A EE AE n 10 Page 2 Guide to Using PropertyFlow Introduction Confirmation messages or sometimes error messages display inside dialogue box message bubble or as red text Main error messages The following table gives a description of the main error messages the probable cause and what you need to do If you complete the What you need to do and you still have a problem please call the Yarra Valley Water Customer Contact Centre on 03 9872 2527 Message display Invalid Log in Username or Password Page Expired Anytime Postcode Step 1 must be entered Please select Step 1 a row from the table before the Choose Reports button Where When Probable cause You may have made a mistake typing your User ID and or your Password You clicked on Log In before you entered your User ID and Password The PropertyFlow application has been inactivate for2. approx 30 minutes You clicked on Find before you entered a postcode You clicked on Step 2 before entering a postcode You did not click on and select a property before you clicked on Step 2 What you need to do Try again If you have forgotten your details please call Yarra Valley Water 03 9872 2527 Click the OK button You are returned to the PropertyFlow Log in Check that you have entered all the mandatory Enter the postcode If you are uncertain then enter 3000 Use the mouse to click on and select the property you want to view Page 3 Using PropertyFlow Troubleshooting Message Where When display Select a product to continue Step 2 Currently the Transaction status is history INPROCESS You can view the Transaction only after the status is COMPLETE or ERROR or NOMATCH Please select Step 1 a row from the table before the Choose Reports button RSS date cannot be less than the current date Step 2 or Transaction order details report You have not Step 2 or entered a Transaction Rates order details Settlement report Statement reguest date Probable cause You clicked Step 3 Complete Transaction and Delivery Details before you had added the products to your shopping cart by clicking Add to Shopping Cart Attempting to view a transaction before the system had completed its system checks You did not click on and sel
3. characters e amixture of letters and numbers e atleast one Capital letter often the first letter In the New Password field enter your preferred password Re enter the same password in the Confirm Password field Click Submit Your password is now reset and the PropertyFlow system is available for you to use Forgotten your User ID If you have forgotten your User ID 1 Locate your Yarra Valley Water account and find your 10 digit account number it s in the top right hand corner of the account Call the Yarra Valley Water Customer Contact Centre on 03 9872 2527 A Customer Service Consultatnt will ask you for your account number to verify your identity and then confirm your PropertyFlow account User ID Web browsers The Yarra Valley Water PropertyFlow application supports all versions of Internet 8 Explorer and above In some cases when using Chrome Firefox Safari and Internet 7 the screen layout may appear a little distorted however the system will still deliver the functions you need to reguest view and download property reports Page 7 Water Using PropertyFlow Troubleshooting y valley Browser amp Firefox Mozilla Internet Explorer Cc Chrome Google Safari Apple Download latest version from http www mozilla com http www microsoft com download en default aspx http www google com chrome http www apple com safari If you choose Internet Explorer you need to
4. make a very small adjustment to the compatibility settings this change will not affect your ability to use the internet To adjust the Internet Explorer compatibility setting 1 Click on the Tools button in the ribbon TI i m T o f The Tools menu displays Tools Delete Browsing History Ctrl Shift Del InPrivate Browsing Ctrl Shift P Reopen Last Browsing Session InPrivate Filtering Ctrl Shift F InPrivate Filtering Settings SmartScreen Filter Manage Add ons SOT ERIEN pe i Compatibility View Settings N Developer Tools F12 Diagnose Connection Problems Send to Bluetooth Device OneNote Linked Notes Send to OneNote Internet Options 2 Select Compatibility View Settings from the Tools menu The Compatibility View Settings dialogue box displays Page 8 Using PropertyFlow Troubleshooting Com patibily View Settings 3 Deselect untick each of the three check boxes 4 Clickthe Close button You re ready to begin using the PropertyFlow system Page 9 Guide to Using PropertyFlow Index Internet A PRISE SAA AE N EE EE ee Eie SEE EE EE RE EA EO OE EE N OE OE OO CMON ES RE NE EE N EE OON EN EE EEN Katen ee del leg Ad EE OR N EER EA RE RE EE aikai Internet Explorer compatibility Setting issie sees ee ee ee ee ee ee RE ee ee RE ee ee ee ee ee RE Ee VUO DIDO AE EE EE EE EE EE EE N ET EE N Password CTS dee EDE N EE EE RE EE OE N EN N N NE FORE OO OE ER
5. registered with Yarra Valley Water is outside Yarra Valley Water s service area Click on the View map of Yarra Valley Water boundaries link to see if the property is within Yarra Valley Water s region g Yarra Valley Water What you need to do Log out and return to the system after a period of time Contact a Customer Service Consultant on 9872 2527 They will raise the matter with an IT system expert When the Customer Service Consultant is told that the support system is up and running smoothly they will review the transaction and Resubmit your request for you Please note that charges are incurred only after the information you reguested is sent to you If further search attempts do not display the required property Yarra Valley Water will follow up the matter for you within 3 working days Please help us by scrolling down the page and in the Comments field add details such as the property owner s name and if possible the Lot and plan numbers continue through the 4 Step process and choose the property information items you want and record the email address where you want the reports to be delivered Page 5 Using PropertyFlow Troubleshooting y valley Water Forgotten your Password If you have forgotten your password 1 Atthe PropertyFlow log in page click the Forgotten your Password link Log in to your account User ID Password The Reset Passwo
6. EO OE OE ER EE EN N SECURITY mammaa E ER EE OE EE EE E FEE EEN Page 10
7. ect a property before you clicked on Step 2 The reguest date entered has passed A date was not entered for PropertyFlow to generate an RSS g Yarra Valley Water What you need to do Check your product WIS and PSP selections if one was available and confirm that s what you want Then click Add to Shopping Cart The shopping cart will now display the cost of the products you ve selected Wait until the status change Click the Search Refresh button to make sure the transactions results are current Use the mouse to click on and select the property you want to view Enter a request date that is either the current ora future date If you want an RSS sent on a particular date click Yes and enter the date If you don t want an RSS click No Page 4 Using PropertyFlow Troubleshooting Message display System Transaction currently history unable to complete your transaction please try again later Various Transaction messages history Red message report text appears details in the top left screen hand corner O properties Step 1 found for Service location id HHH Where When Probable cause The system is currently unavailable This may occur if there is an issue with one of the systems that supplies information to the PropertyFlow application The property details entered may not be correct Please check the property details and retry is not yet
8. rd screen is now available for you to enter your User ID and send Submit a message to Yarra Valley Water to reset your password Forgotten your password Reset password To reset your password please enter vour Usemame in the box below and dick Submit A new temporary password will be emailed to the email address linked to your usem ame User ID 2 Enter your User ID in the User ID field and click the Submit button Yarra Valley Water emails a temporary password to the email address you supplied when you set up your PropertyFlow account 3 Goto your email You will find a message similar to the one below Hi lt User ID gt Your new password has been generated Use this password to login to the YVW Propertyflow application For security purposes please change your password on first login New Password lt 3xx Xx5 gt YVW Team To reset your password 1 Return to the PropertyFlow log in page 2 Enter your User ID and the new temporary password you received in the email Take care to make sure you type the exact password The Change Password screen displays and you can change the password to one you prefer Page 6 Using PropertyFlow Troubleshooting Change Password Change password Please enter your new Password and Confirm Password in the boxes below and click Submit New Password Confirm Password For optimal password security Yarra Valley Water recommends that you use e atleast 8
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