RI Xplan Troubleshooting Guide
Contents
1. AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid RI Xplan Troubleshooting Guide May 2014 Page 5 _ Z F Refreshing the data Did you know that refreshing the account often solves any Datafeed discrepancies gt Search and select your client gt From the key details menu click on the entity name at the top of the screen gt From the drop down menu select External Accounts gt Select Refresh specific accounts Client Menu x Systems Advice 517076 Key Details si Delete Client Snapshot Refresh All Accounts for Client Client Dashboard l Refresh Specific Accounts for Client Systems Advice gt Tick the account to refresh gt Ensure the following options are selected gt Click on OK Refresh External Account Vendor OnePath External Account 123456 1003 Delete existing data Override date locks No Date from ee Ok Cancel Delete existing data 1 Yes existing datafeed data will be deleted and new portfolio transactions will be imported 2 No existing portfolio transactions will be updated based on the datafeed data Override date locks If a portfolio account date lock has been applied it will not be overwritten This means that transactions will be imported updated but only transaction on or after the portfolio account date lock will be import updated but only tran2. 364 days Obtain this code from the MLC website www mlc com au via My Business gt Client Data Exchange Datafeeds will cease if these are not updated within the timeframes required Hint Setup a reoccurring task as a reminder to update these codes E mail these codes to advicesystems anz com to update RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 7 IPS External Accounts attached to deleted entities This screen displays mappings that are attached to soft deleted clients providing the ability for you to remap the account to another XPLAN entity gt Locate the Account in the IPS External Accounts screen using the available filter options gt Follow the steps on page 5 to navigate to the Datafeed system settings Search REJUN i SOFT DELETED 9 AC12Z345678 Perpetual ki Fon Perpetual ey CHap Carton Wervdy Caio CLUENT er Larned Wendy gt Click the Action button to the left of the entity and select Remap gt Identify the client to whom the account is being remapped to by completing the Select Appropriate Client section and click OK gt Other account mappings linked to the deleted entity appear in the Select additional IPS Client Focus accounts to map to this client section Tick any additional accounts that should be rem
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4. RI Xplan Troubleshooting Guide May 2014 Version 1 0 RI Advice Group Pty Ltd RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au tadvice Al Adice Group Pty Lid Page 1 Xplan Datafeed Troubleshooting Guide Table of Contents Account OUT OF Balan Siac eco ah o casein tartans noe Roe a nay oa a E rea S aeea 3 E mail your Datafeed issue to Advice SYSTEMS ccc ccc cece cece cece ee eee eee e cnet eee e ates test eae eae enna nee eas 3 Data not importing for a clients ACCOUNL cc ccc cece eee ence teen e eee e ee eee eee e eee ee ena eet eaaeeennaeeeenaeey 4 No data DEING FECCIV C Ciena evnctcnenseecnarcsessnaesseescauanauesbescesamteawdeabensieunibavekdoaespancdeaaeeneneracdsaneees 5 Fre Ma DING all COUME g 2cs cavsheensececncesnsaeececcnacsoseecoinayaueceeenceetuawacessuncousauesoeteeesedsteneaeeeseuse 5 Peresning ine dalasini i E EE E E AEA RE EEAS 6 o Clea FOCUS WADING S oeoreri rre a Ea E EE AE NEEE E 7 Updating your codes Macqaurie ESI amp MLC EPI cece cece cece cece ee eeeeeeeessteesseestesseeeel Mappings to soft deleted Clients 0 ccc cece ce cece cece eee n eee eee ne teen enna eee eesaaeeeeeetegaeseneegaenenegagages 8 Cannot execute Account Refresh task while another task is rUNNING ece cece eee ee ence eae eaeeeneneees 9 TIO USC CC ING s
5. The above message is generally caused by the following The adviser has recently registered for a Datafeed with the provider Call Advice Systems to setup the mapping Wait at least 48 hours to receive data The Client account is closed and the datafeeds have stopped gt VV v Has the adviser s data provider login password expired Log into the Vendor website to check Check with the Vendor that the adviser code and name is attached to your client s account number Try resolving this issue by re mapping the account gt Re mapping an account d VV Select Xplan gt Datafeed Functions gt System datafeeds N a M7 gt w w From the left hand menu Select gt Mapping gt IPS external account Type in the account number in the account number field or the client name you may type a partial name in this field Change the Listing Option TO List all This will search your database for both Mapped amp Unmapped Datafeeds If the search results find the client account then select the next to the client name amp select re map Click on the a amp type in the client name then click on OK Match the account name to the adviser Tick the box against the account to confirm then click on SAVE located at the top right screen If this does not resolve the issue e mail the details refer to page 3 of this guide to advicesystems anz com RI Advice Group Pty Ltd ABN 23 001 774 125
6. apped to the same entity and click the Save button on the top right side of the screen Remap An IPS Extemal Account ID PS External Accoum Details f por Vendor Perpetual Limited Ext id AC12345678 Adviser Carton Vieng Select Appropriate Client Bucket Jack Adviser Carton Wendy i Q Select additional IP S Client Focus accounts to map to this client IPS External Account AC123456786 Perpetual te fopa teams iPS Eemal Account 1234567 CES mri eae Crent Focus Account 3222222222 Perpetual Limited Promi Finizkans Chent Focus Account 999999999 Perpetual Linwted narsa Tuana Chent Focus Account 888888 CORE Equay Senices fra Pentang gt Unticked accounts will remain against the soft deleted entity RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 8 Cannot execute Account Refresh task while another W task is running This means that a refresh on this account is currently being run amp has been queued If you continually refresh the clients account it slows the time it takes to complete the datafeed amp slows down the system altogether Housekeeping Check the Notification Envelope MEME every day for Datafeed messages Check for Unmapped data via Xplan gt Datafeed Functions gt System Datafeeds From the left ha
7. ata provided by vendors under this scenario RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 9 Want to know more about Datafeeds A comprehensive guide can be accessed via Xplan HELP This guide contains a listing of which datafeeds are available what data is contained in each Datafeed plus how to register for Datafeeds To access this guide HELP gt Xplan Help gt Datafeeds gt System Datafeeds gt System Datafeed setup addendum Or Simply e mail or call Advice Systems Support E advicesystems anz com Ph 1300 738 473 Es Contents LL XPLAN Help ntroduction Components fa Use XPLAN fa Administration LL Datafeeds Datafeeds External Client IDs and Matching Margin Lending Datafeeds System Datafeeds system Datafeeds Overview General System Datafeed Setup system Datafeed setup Addendum fs PATATA AN SATII Arnen irr This link contains a high level overview of the type of data included in each Datafeed http support iress com au datafeeds PlatformDatafeeds html RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au liadvice Al Adice Group Pty Lid
8. ecorded as the servicing adviser on the client s account with the provider gt Confirm data is being imported for other clients under that adviser gt Check the adviser code that is linked to the client s account is still mapped to receive a datafeed Keep in mind that the adviser may have more than one adviser code with the provider Ensure that the correct code is mapped to Xplan gt Check there s no typo in the adviser code or no blank spaces at the end of the adviser code mapped in XPLAN System Datafeeds there are some providers who are quite sensitive and if there is even a slight difference such as a space then the datafeed will not work gt Check if there s a date lock recorded against the adviser or subfund gt Run an account refresh refer to page 6 of this guide Once you have checked these if you can still not find a solution you need to email the advice systems team with the information required to investigate further Please refer to page 3 of this guide RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 4 Tip _ ro _ MU _ZJ v No data being received Does not exist in IRESSnet or you do not have access to it Please contact IRESS Wealth Management Support for assistance
9. folio gt Position gt Transaction gt Change the date range to Since inception gt Look for Vendor name or external account number that is missing gt Or look for a transaction status Unconfirmed or Actual If this does not resolve this issue e mail the following details to advicesystems anz com gt Specify the actual issue i e specify the missing transaction gt Client name amp Entity ID Client Menu an example 161403 Key Details Main gt Client account number gt Adviser name plus the External Vendor Adviser ID For example the Adviser ID attached to the client name and account number you are referring to gt Atransaction Report from the platforms website that contains the date range for the missing transactions gt Acopy of any error report from the Notification envelope Hs RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 3 Data not importing for a client s account There are multiple checks you can do when data has stopped being imported to a client s Xplan accounts gt Check the client account is still open with the provider Not all Providers send data for closed accounts This can also occasionally be interest paid to a client s cash account after it has closed gt Confirm the adviser is r
10. nd menu select Mappings gt IPS External accounts Change the filter field to Unmapped Any clients displayed in the list requires a mapping to your client gt gt gt gt gt gt Action required when an adviser leaves a practice Click on amp select map clients Refer to page 5 When an adviser leaves a practice it is important that they remove their Adviser Mappings from the XPLAN site to ensure vendor data is no longer received by that site once vendors are aware of the change they will usually cease the supply of data however this is not always the case gt Where an adviser is moving to another practice within the same dealer group and has retained their adviser codes they should remap these adviser codes once they have access to the XPLAWN site within the new practice Please contact Advice Systems Support to assist you with this gt Where the adviser has changed dealer groups been issued with new adviser codes they should map these new adviser codes once they have access to the XPLAWN site within the new practice dealer group Please contact Advice Systems Support to assist you with this It s important to note that when an adviser receives a new adviser code some vendors will only supply data from the date the new adviser code was established rather from the date of inception The System Datafeed Setup Addendum guide refer to the Xplan Help on page 10 provides some guidance in relation to the d
11. sactions on or after the portfolio account date RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au RGladvice Al Adice Group Pty Lid Page 6 IPS Client focus mapping Some Datafeeds require a Client Focus mapping These mappings are based on the client personal information and contact details To map client focus accounts follow the steps below gt gt gt gt gt Tip A list of Client Focus accounts can be exported as a CSV file by clicking Export button located on the right Click on XPLAN gt Datafeed Functions gt System Datafeeds A list of available System Datafeeds displays In the navigation menu select Mappings gt Client Focus Accounts Select from the Providers selection box and change the drop down box to List All This will display all Clients for the selected System Datafeed that you are enabled to view Update your codes Macquarie Wrap Macquarie ESI codes must be updated every 364 days You can obtain these codes from the Macquarie website www macquarie com au via Advisers gt Your Clients gt ESI codes Only one ESI code is required for both Macquarie Wraps and CMT accounts NOTE You must also log into the Macquarie website every 90 days to keep the ESI codes active Refer to the Xplan datafeed addendum guide MLC MLC EPI codes must be updated every
12. to ae e cca sede seeecteycee nse dt ote ces dee eae naw sane ee E E E seceueaeeereetes 9 When an adviser leaves a PractiCe 0 ccc cece cee c eee eee e eee e nee eee e eee ee eens eee eens EE eee n EEE Een en E EES 9 Additional Help on Datafeeds ccc ccc ccc ene ence ene nee nee nee ene eH Ende EEE SEE EEE EEE EG a EEE EGE Enna EES 10 System Datafeed setup AAAENGUM ccccccesssccceaeseecececaeeeeeeeeeeeeceeeaeeceeeesuseceecaeeceeeseeeneceeeseeeeeesaees 10 Advice Systems Support RI Xplan Troubleshooting Guide May 2014 RI Advice Group Pty Ltd ABN 23 001 774 125 AFSL 238429 Registered office Level 13 347 Kent Street Sydney NSW 2000 www riadvice com au advice Al Adice Group Pty Lid Page 2 Nee S a gt Q Account Out Of balance Out of Balance messages relate to the balance not reconciling in Xplan against what the Datafeed has supplied by the platform Note Within XPLAN account reconciliations are performed against the number of units shares held not the dollar balance Try resolving this by gt Performing a data refresh refer to page 6 gt Look in the HSH Notification envelope for the result of the refresh gt Check if any manually entered transactions that have been added Is this causing the discrepancy Example of a manually entered transaction Transactiog Status ternal ID Unconfirmed To identify a manual transaction navigate to the Port
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