Communications Troubleshooting and Testing for WaveData 900
Contents
1. PPP PPP PPP PP PP PP PP EP ee PP ee ig Rg PF ENGINEERING DEPARTMENT Page 3 of 5 8902 122nd Avenue NE 1 800 PRO WELL f Kirkland WA 98033 USA jo oo ad WWW INWUSA COM Prey ep rPPe PP peers EEE EE Pee PPbeeeee Communications Troubleshooting and Testing for WaveData 900 Radios APPLICATION NOTE FEBRUARY 2012 9C0455r2 eee eee eee eee ESSEE EES tf j J F See eee eee ree ee PP PPP PP PPP PP Pe PP eg i T T E a Pre PP PPP PPP EPP Pee Pe Pe Pee PPP EP Pe Pe Pe Pe PP Pee EEEE Pe PPP PPP PPP egy yor yor Prep ep prer i i FE ee ee ee ee ee SERRES SERRES SERRES SERER FRPP PPP eee PPP aaa PP ae Pa aa Pee pric dd Prefer ie ie Pree eee eee Pa eae j a Can t Find Smart Sensors 1 Be sure Aqua4Plus can see the WaveData unit to which the sensors are attached If not see previous section 2 Besure connections from WaveData unit to sensors are secure 3 Be sure that you are scanning the proper range of addresses to find each unit Select the Communication Option on the Options Menu Adjust Lowest and Highest Sensor Address as necessary 4 Be sure the network map in the host matches your actual network layout 5 Increase the Timeout Level slightly See details under section 4 of Can t Find Remote Radio Can Find Smart Sensors But Can t Reliably Communicate 1 Increase the Retry Level and or the Timeout Level slightly 2 Besure connections from WaveData unit to sensors are secure Testing Tools Modbus St2. i yey rere yj jf yy PPP Perr PP erp pp eee PREd ENGINEERING DEPARTMENT Page 5 of 5 8902 122nd Avenue NE 1 800 PRO WELL f Kirkland WA 98033 USA jo oo ad WWW INWUSA COM Fax 425 822 8384 info inwusa com
3. 6B oD 0 A41 B50 2445 BC BE b2 8E 90 4952 864 F5 Ce 9063000000000000 CFzh1b A QOOOOO0000000C8O07 IC SB 09 1009 14 47 47 QuervR Advancedlal fad 3 fn 3 sz 5 to 700 FO 20 0 20 09 1009 14 47 47 72 GetReading 7 Succeeded on try 2 of 3 09 10 09 14 47 47 QuervR FieldCal fad 3 fn 3 sz 5 to 700 t 251 F0 bC 0 C 09 10 09 14 47 47 semt 33 FU6COCB 30 09 10 09 14 47 45 got 29 of 2917n 156 mss ale FCAC E UFS Ce 900500001000070 J zb 20 B zC 25 PF 3925 09 1009 14 47 40 gt gt gt 3 gt 777 GetReading TYT gt gt gt gt gt 09 10 09 14 47 49 eect GetRheading lt lt lt lt lt 09 10 09 14 47 49 Quer A Readings fad 3 fn 3 sz 8 to 700 t9 F4004 09 10 09 14 47 49 semt 33 F4004 OB 09 10 09 14 47 49 got 13 o0f13in 125 ms 3 36826 54EB EF FF B 1855600111 09 10 09 14 47 49 1 gt GetReading gt gt gt gt gt Logs all communication between Aqua4Plus and sensors This file can be saved to disk This is extremely helpful to engineering when all else has failed in trouble shooting communication problems WaveData is a registered trademark of Instrumentation Northwest Inc Prete ee eee eee hebben eee eaten PrP cP PPP ered PPP PF PP PPP PP PPP PP PPP PP PPP PP PP PPE PPP PPP PPP PP PP PP PPP PEP PPP PPP PEEP PPP PPP eee PPP PPP Pe PP PPP PPP eee PPP PPP PPP PPP PPP PP Pe PP Pe Pe Pee EP PP Pe PP Pe Ee PP Pe PPP Pe EPP eee EP Pe PP PP Pe PP EP PP ee PP Pe PP EP PPP Pe Pee gg Ue EP Pee Peg rrepepr sf ff rreyprpeyperre
4. Communications Troubleshooting and Testing for WaveData 900 Radios APPLICATION NOTE FEBRUARY 2012 9C0455r2 Price Perr ee eerie repre ep ereeed fig rig IF f TESSERE S S an E E ee FERESE ee Opp peer e yyy rig rey gg i j jie j Pre PPP epg Pe Perr Peer peer eer Perr ge PPP erg Pe Pe Pe PP eee Pee ee PPP Pee PP PPP PP PPP ee Pe PP PP eee PPP Pee a PP PP PP PP Pa PP PP PPP PP PP PPP PPP PP PP PP PP age POP PPP POPP PPP eee as j ee j i EFESSERREEEEE Can t Find Host Radio 1 Be sure cabling between computer and host WaveData unit is securely attached 2 Be sure power is on to the WaveData unit A green LED visible through the upper right corner of the WaveData box will blink when power is on If running on batteries e The power switch is on the bottom of the WaveData box Press in firmly to activate e If unit has been working but has recently stopped replace batteries with fresh batteries If running on auxiliary power e Consult specific information for your unit to be sure power is being supplied 3 Be sure that the correct COM port is selected in Aqua4Plus If you do not see your COM port listed first be sure it is not in use by another application Then be sure that Highest COM Port is set appropriately as Aqua4Plus will not list any COM ports higher than this setting See the Communication dialog box under the Options Menu Modbus Communications Options Factory Suggested settings Retry Level Lowest Sensor Addre
5. Menu Communications options Retry Level is how many times Aqua4Plus tries to communicate with a remote radio or a sensor before giving up TimeOut level is how long in milliseconds Aqua4Plus waits for a response from a remote radio or a sensor before retrying If you continue to have difficulty finding remote units increase the timeout level slightly by clicking on the indicator and dragging to the right Note that the more retries and the higher the time outs the longer the scan time 5 Be sure antenna connections at both host and remote radio are secure if using an external antenna 6 Be sure you have a clear RF line of sight between the host and remote radio See Installation Considerations earlier in this manual 7 Be sure power is on to the WaveData unit A green LED visible through the upper right corner of the WaveData box will blink when power is on If running on batteries e The power switch is on the left side of the bottom of the WaveData box Press in firmly to activate e If unit has been working but has recently stopped replace batteries with fresh batteries If running on auxiliary power e Consult specific information for your unit to be sure power is being supplied ENGINEERING DEPARTMENT Page 2 of 5 gt 8902 122nd Avenue NE 1 800 PRO WELL jo Kirkland WA 98033 USA cies WWW INWUSA COM d Fax 425 822 8384 info inwusa com ree PPP OPE PPE EOP EC OPE EEE PELE PEPE ae PPP PP PPP PP PPP PPP PEPE
6. atistics View Menu gt Modbus Statistics Modbus Statistics Clear Shows communication throughout for all channels that it has been communicating with Click on specific address to see throughput bar for that address rreepereprerneereherneepnerrerete erent e ee ere eee eee eee eee ete ree ee ee ree errteneererrag SEPP PP PP PP Pee EP PP er eee ee Pee ee Pe eae ee Pe ee Pe eee Pe Pe EP EP EP PEP EPP EP ee PP Pe eee eee eee PPP PPP PPP PPP Pe PPP Pe PPP PP PP Pee egg LO eee eee eee eee eee eee eee eee Fax 425 822 8384 info inwusa com rr FPP Pee PPP ge E a i j rere a a i j j i i j PPP PP PPP PPP aaa a Pye PPP Pe eee Pe Pree eee ees eee el Pei erierigctitii rf Prey P Pere ee PPP egg E n i Pirro PP rprrreerrred j ri E T S S ri frre Prirrey Peper Pferrigd Communications Troubleshooting and Testing for WaveData 900 Radios tj T T n a Test Communications Utilities Menu gt Test Communications Communication Test 3 x WARNING Do not run YYrite tests on sensors that contain session data Data may be erased or corrupted Retries 0 Test Read Address 3 1000 13 packets errors 15 30 406 ms Facket Results 156 ms Success 19 14 39 55 Communications Failure 10 Sep 09 14 39 59 Communications Failure cmem eee Bytes recieved while idle D Bun Close Prrreererereeeenerrrepnae TERRES j jy i
7. f Page 4 of 5 8902 122nd Avenue NE Kirkland WA 98033 USA 425 822 4434 Fax 425 822 8384 info inwusa com Duration Tests Errors Throughput Delay 40 0 00 09 23 27 91 30 156 TE Pierre epee epee Pee PEP PPP PEP Pe Peg rrey es PPP PPP PP PPP PP Pe PP Pee i i PESSSRSSSREESESEEEE T r O a a a A ri PPP PPP Pee Pee Pee Pee ae Shows communication throughput on selected channel Shows average time for all packets and average time for successful packets Do not run Write tests without talking to INW engineering Can set Retries and Byte size Uses timeout set in Communications box 1 800 PRO WELL f WWW INWUSA COM Communications Troubleshooting and Testing for WaveData 900 Radios iP PPP PERO OEE EOE EEL EOE EPL OEP ea eee eee Eee Oe ee eee Eee eee eee ee eee eereaege j F jj iy eee PPrrrrrepeeee PP Pe Pg i j j I i a i PPP PPP PPP Pe eee ee eee fry eee eee jy errg SS FTP Pr PrP rege OPP PPP PPP Pea ae ae Pee Pea ae ror i reergeg ref i f n PPP PPP PPP PPP aaa eae i Pee PP PPP PPP PPP PPP PPP aad Log File Diagnostics Menu gt Log Communications to Window or Hold Alt key while clicking Sensor tool button u Aqua4tPlus Modbus Communications Clear Save USTs aaa Sento SS FUCUU 20 ff iA 091009 1447 47 timeout gt 700 recernred 0 of 65 09 10 09 14 47 47 sent 33 FO 200 2077 JA 109 10 09 14 47 47 got 69 of 69 in 203 ms 3 3 40 BC BE 56 B BO 29 28 8F B3 4E 76
8. ss TimeOut Level 8105 Highest Sensor Address Highest COM port mw Enable 3 F Radio Wakeup 1 Ww Mapped Network Scan ls Cellular Network Cancel Max Packet Send 277 Prrrrrrrrt rete errtaepeetrreprera pera j o a a a E Pee eee eee aes fs d E T n fi ENGINEERING DEPARTMENT Page 1 of 5 8902 122nd Avenue NE 1 800 PRO WELL f Kirkland WA 98033 USA o WWW INWUSA COM Fax 425 822 8384 info inwusa com Communications Troubleshooting and Testing for WaveData 900 Radios ADD CATION N OT Z Ar r LIVA JIN INOZ I E FEBRUARY 2012 900455r2 j m rm rS rS Lire Y PA P ji LILAA S C FEDMNUARY 2uld JUUSON Can t Find Remote Radio 1 Be sure Aqua4Plus can find the Host Radio If not see previous section 2 Be sure your communications options are set appropriately Select the Communication Option on the Options Menu e Be sure you have selected WaveData Radios or IP Cell Modem and Radios if using a cellular modem e Be sure that you are scanning the proper range of addresses to find each unit Each WaveData unit and each Smart Sensor has a unique address known as the Modbus address or Sensor address To increase scanning speed Aqua4Plus is often set to scan a limited number of addresses Adjust Lowest and Highest Sensor Address as necessary 3 Be sure the network map in the host matches your actual network layout 4 Occasionally Retry and TimeOut levels may need to be increased Options
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