User Manual - Same Day Hot Water
Contents
1. Solargain Hot Water System Such alterations shall not constitute a defect in design or construction under this Warranty Any claim under this Warranty must include full details of the defect and or damage to the Solargain Hot Water System All claims must be made within one 1 month of the detection of the defect Dated proof of purchase is required prior to commencement of any work under this Warranty This Warranty does not apply to any defects or damage NOT due to faulty factory parts or workmanship including but not limited to defects or damage caused by or resulting from a accidental damage storm damage vandalism failure due to misuse or abuse or neglect of any kind b incorrect or improper installation of the Solargain Hot Water System including but not limited to installation otherwise than in accordance with the instructions contained in the installation manual supplied by Solargain or incorrect system selection c alteration or repair of the Solargain Hot Water System other than by a licensed plumber or by an approved Solargain agent d attachment of any parts or accessories other than those manufactured or approved by Solargain e freezing in regions with minimum temperatures below 15 C in accordance with AS NZS 2712 2007 freeze level 2 f the power supply to the Solargain Hot Water System being cut g power surges h animals birds and or rodents i the solar collector being left dry no liqu2. dispel a couple of litres of water During this procedure there should be no smoking open flames or any electrical appliances such as washing machines or dish washers operating nearby If hydrogen is discharged through the tap it will make a sound like air escaping The power to the pump station pump amp controller must be left in the on position at all times failure to do so will result in serious damage to the solar system amp void warranty Solargain Hot Water Performance amp Operation Information General facts to know about your Solargain Water Heater The performance and energy savings that you can expect from your Solargain water heater will depend upon a number of factors such as water usage patterns daily temperatures available solar energy and the cost and type of purchased energy being utilized Solargain active open loop split system Our solar collector is a thermal solar heating device quite different to photo voltaic PV which converts the sun s energy into electricity The Solargain process is very simple 1 The collector on your roof absorbs sunlight and converts it into usable heat 2 An electronic controller measures the temperature of the solar collector and the water in the bottom of the storage tank If the collector is hotter meaning there is heat available the controller supplies power to a circulation pump which pushes water through the collector and back to the storage tank 3 Through
3. down Flat Panels Explained Designed for longevity and superior performance Solargains flat panel collectors have been designed by Australians for Australian conditions Our collectors consist of a copper fin and tube design manufactured from high grade copper ultrasonically welded together to provide supreme contact for maximum transfer of solar energy Solargains black chrome selective coating and 4mm tempered amp patterned glass has been impacted tested to withstand a 25mm hail stone and provide 90 absorption of the suns energy Enjoy peace of mind with our heavy duty anodized alloy frame specially manufactured to withstand Australias harsh climatic conditions Aesthetically pleasing designs engineered for strength and optimal performance ensure maximum benefits from the Solargain Hot Water system of your choice Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 HOT WATER CAN CAUSE SERIOUS INJURY WARNING Hot Water is dangerous As a safety precaution young children should always be supervised around hot water fixtures THIS WATER HEATER IS ONLY INTENDED TO BE OPERATED BY PERSONS WHO HAVE THE EXPERIENCE OR THE KNOWLEDGE AND THE CAPABILITIES TO DO SO THIS WATER HEATER IS NOT INTENDED TO BE OPERATED BY PERSONS WITH REDUCED PHYSICAL SENSORY OR MENTAL CAPABILITIES IE THE INFIRM AND CHILDREN As solar water heaters can generate water temperature in excess of 80 C regulations require th
4. increases life of the cylinder This device will also protect your cylinder if the mains pressure is increased by the local water authority Solargain pride ourselves in responsive after sales service If the system is still not operating correctly call your local Solargain office on 1300 73 93 55 for further advice Under no circumstances should repairs be attempted by unqualified persons Thank you for joining Solargain in our mission to leading the way to a sustainable energy future Supplier Name Supplier Address Supplier Phone Installation Date Plumber if different System Model Type Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 SOLARGAIN LOCATIONS website www solargain com au e Perth Albany Bunbury Busselton email sg info solargain com au Geraldton Kalgoorlie e Melbourne Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 Solargain Pty Ltd ACN 136 092 405 O Copyright 2014 Canberra Brisbane
5. SOLARGAIN HOT WATER User Manual DOMESTIC SOLAR HOT WATER SYSTEMS Active Open Loop Range REGISTER YOUR WARRANTY ONLINE www solargain com au warranty registration Congratulations on the purchase of your new Solargain Hot Water System To validate your warranty you must register your product with us within 6 weeks of installation Please contact Solargain on 1300 73 93 55 if you do not have access to the internet Per T 1300 73 93 55 solar energy specialists SO la rga i n CO m d u Solargain The Brand of Choice solar energy specialists oolargain is a leading provider and installer of solar energy solutions Our quality and design processes combined with our years of experience in the solar industry has enabled us to develop a world class solar hot water product Evacuated Tubes Explained Solargain evacuated glass tubes provide superior daily heat output due to the cylindrical absorber shape always being perpendicular to the sun Evacuating the heat pipe and placing a small amount of purified water inside this in turn makes the purified water evacuated The purified water will boil at 30 C When the vacuum tube absorbs the solar energy and the temperature in the heat pipe rises to 30 C the water vaporizes at the top of the heat pipe condenser when the heat pipe condenser meets lower temperature the water will fill and return to the bottom of the heat pipe this process repeats until the sun goes
6. at an approved solar rated tempering valve shall be installed in accordance with the valve manufacturer s instructions This is required to prevent water temperatures supplied to the house exceeding a preset safe maximum The tempering valve is connected to the hot water outlet lines The valve must be fitted by an authorised plumber at the time of installation or in retrofitting to existing systems CHECK THE WATER TEMPERATURE BEFORE USE SUCH AS WHEN ENTERING A SHOWER OR FILLING A BATH OR BASIN TO ENSURE IT SUITABLE FOR THE APPLICATION AND WILL NOT CAUSE SCALD INJURY Hot water systems can store water at temperatures that can cause scalding Water temperatures over 50 C can scald and care needs to be taken to ensure that injuries do not occur through incorrect use of your water heater THIS WATER HEATER USES 240V AC POWER FOR THE ELECTRICALLY OPERATED COMPONENTS THE REMOVAL OR ATTEMPTED ALTERATION OF ANY ELECTRICAL COMPONENT MUST BE CONDUCTED BY A QUALIFIED ELECTRICAL SERVICE PERSON Care should be taken to avoid coming into contact with any pipe work or fixtures associated with the water heater collector flow and return lines FOR CONTINUED SAFETY OF THIS APPLIANCE IT MUST BE INSTALLED OPERATED AND MAINTAINED IN ACCORDANCE WITH THE MANUFACTURERS INSTRUCTIONS Water from the solar collectors can be hot enough to create pressurized steam which can cause severe scalding under NO circumstances should any alterations be mad
7. ccur It is important to ensure that the power supply to the control unit is NEVER switched off during normal day to day operation Solargain split system has been tested to level 2 severe frost condition according to AS NZS 2712 2007 Appendix E Warranty will not apply to frost damage collectors if the pump and or controller are determined to be faulty for any reason including power failure except within the first 12 months If installation is in a frost area frost protection is required It is the home owner s responsibility to check the system before winter to determine that the system is circulating water to the collectors This can be done by checking temperature of the pressure relief valve on a sunny day in the late afternoon If the valve is hot the pump and controller are working properly and this verifies that the frost protection will function correctly Failing to perform this check will render the home owner liable for the full expense of collector replacement should frost damage result Solargain evacuated tubes are designed for installation conditions where temperatures fall below 2 C or installation site is located above 800 metres altitude Going away on holidays If the water heater is left unused for two weeks or more a small quantity of hydrogen gas which is HIGHLY flammable may accumulate in the top water cylinder To dissipate this gas safely it is recommended that a sink or bath hot tap be turned on to
8. e by unauthorised personnel IN ORDER TO KILL LEGIONELLA BACTERIA IT IS AN AUSTRALIAN STANDARDS REQUIREMENT AS3498 2009 THAT THE HOT WATER IN THE STORAGE TANK BE HEATED UP TO AT LEAST 60 C ON A REGULAR BASIS EITHER WHILE IN THE STORAGE TANK SOLAR ELECTRIC OR BY A POST BOOST SET AT 70 C GAS CONTINUOUS FLOW CONSUMERS MUST FOLLOW THE GUIDELINES AS STATED IN THIS USER MANUAL Standards and regulatory Requirements All Solargain solar hot water systems must be installed by an authorised plumber All installation work must meet local authority standards Australian Standard AS 3500 4 and the National Plumbing Code along with local electrical regulations Where required the relevant electrical and plumbing work will need to be certified to the satisfaction of local regulatory authorities Solar Hot Water Storage Tank To obtain maximum performance the solar tank system should be positioned as close as practical to the most used hot water outlets This will reduce the amount of lag time which is the amount of cold water discharged through the outlet before the hot water reaches the outlet Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 Frost Protection Solargain s Open Loop split systems are fitted with an inbuilt frost protection mechanism in the solar control unit designed to automatically circulate a small amount of water through the solar collector array when freezing conditions o
9. em Once per week to 60 C Mid element electric boosted systems Once per day to 60 C Gas boosted systems Each time the water passes through the booster the sensor will automatically heat the water to 70 C When utilizing a continuous flow gas water heater as the auxiliary booster the gas water heater will need to be left with the power and gas switched ON at all times During good sunny warm weather above 25 C clear amp sunny the electric booster can often be turned off strictly by the use of an optional timer switch adjusted to daily heating periods 3 6am amp 3 6pm as the solar contribution will achieve 60 C in the tank however during overcast or winter periods it is important that the booster is activated to meet the above requirements Gas boosted systems must always be turned on For electric boost systems Solargain strongly recommend that the electric booster is left on or controlled by an optional timer switch When using gas boosting through a continuous hot water system the gas system should be as close as possible to the most used outlets Solargain Hot Water Systems Terms and Conditions of Warranty Solargain Pty Ltd ABN 26 136 092 405 THE TERMS AND CONDITIONS OF THE WARRANTY ARE SET OUT BELOW 1 For all warranty issues please call Solargain on 1300 73 93 55 or email sg warranty solargain com au 2 This Warranty is effective for all Solargain Hot Water Systems manufactured and installed aft
10. er 1 November 2012 3 If the Customer has not paid in full for the Solargain Hot Water System then this Warranty does not apply Solargain Hot Water System and its components are covered by a warranty against defective factory parts or workmanship from the date the Solargain Hot Water System is installed for the relevant period for such component as outlined in Table 1 Warranty Periods If the date of installation is unknown the Warranty commences one 1 Month after the date of manufacture WARRANTY SEED y COMPONENT PERIOD Parts Only Paris and Labour Manifold and Mounting Frame Evacuated Tube S yE SYS Flat Panel amp Mounting Kit 5 years 5 years Solargain Glass Lined Tank Does not include element 5 years 5 years thermostat or sacrificial anode Circulation Pump 2 years 1 years Solargain Controller and sensor leads 1 years 1 years Tank Element Thermostat and sacrificial anode 1 years 1 yeats Rinnai Gas Booster 10 years 3 years Thermastar Gas Booster 10 years 3 years Pressure Temperature Valve 1 years 1 years This Warranty is for normal domestic use of the Solargain Hot Water system only To the extent a claim falls under the Parts Only Warranty Period the Warranty covers the replacement of such failed component in the Solargain Hot Water System free of charge Subject to an area within a 30 kilometre radius of the Solargain Branch or Authorised Distributor fr
11. failure does not amount to a major failure Solargain strongly recommends that the consumer update their household insurance policy After Sales Service Guaranteed Save A Service Call Solargain Basic Troubleshooting Guide PROBLEM Water not as hot as previous hot water system SOURCE Tempering Valve installed EXPLANATION A tempering valve must be installed on every solar hot water system Tempering valves will mix water down to 50 C No Hot Water Electric or gas booster is not turned on or not configured Electric booster should be set to at least 60 C Ensure circuit breaker is switched on Ensure power is switched on to gas booster Ensure mains gas correctl y supply hasn t been isolated An 850kPa and 99 C PTR valve Pressure is used on the Solargain water Temperature PME tank which is located on the Relief Valve TE side of the water tank and is Overflow pipe is PTR f E essential for its safe operation dripping Expansion Control Valve ECV where applicable The PTR valve is designed to allow 3 5 of total tank volume to discharge during heating to allow for hot water expansion Water pressure is slightly lower than previous hot water system Pressure Reduction Valve PRV A pressure reduction valve has been installed to limit the inlet pressure to your new Solargain Water Heater This device regulates the incoming pressure amp
12. id circulation and exposed to daily sunlight i e not covered for a period exceeding 14 consecutive days j excessive water pressure negative pressure partial vacuum excessive temperature corrosive atmosphere faulty plumbing and or electrical wiring k sludge sediment as a result of connection to a water supply from filtered or treated sources i e spring dam bore river or town supply from a bore I contamination and corrosion from particles in the water supply m serial tags stickers on any of the components being removed or defaced n the Solargain Hot Water System being relocated from its original point of installation and 0 the water stored in the cylinder exceeding at any time the following levels Total hardness 200 mgllitre or p p m Total dissolved solids 600 mgl litre or p p m Electrical conductivity 850 uS cm Chloride 250 mgllitre or p p m Magnesium 10 mg litre or p p m Sodium 150 mg litre or p p m pH Min 6 5 to Max 8 5 17 Solargain does not warranty any work conducted by a third party installer of the Solargain Hot Water System Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 18 19 20 21 22 23 This Warranty only applies to the Solargain Hot Water System and its components and does not cover any plumbing or electrical associated parts including but not limited to any parts supplied by any person installing the Sola
13. l number product installation date product serial numbers licensed plumber contact details Once you have successfully completed the online registration form you will be notified of successful warranty registra tion If you do not have access to the internet please contact Solargain on 1300 73 93 55 to register your warranty To be eligible to make a claim under this warranty consumer must register their warranty within 6 weeks of the installation The Solargain Hot Water System must be installed in accordance with Solargain s installation instructions and all relevant local state and national statutory requirements including but not limited to AS3500 4 amp 5 AS5601 AS3000 and AS2712 Installation must be completed by registered plumbers gas fitters and electricians that are licensed in the State or Territory in which the installation is completed Installation must include all relevant valves as required by federal state regulations amp must incorporate a 500kPa Pressure Reduction Valve Installation of a Pressure Limiting Valve does not comply with manufactures installation instructions Failure to incorporate a 500kPa Pressure Reduction Valve will void this warranty The electrical system components must be installed in a domestic application and connected to a 240V power supply by a qualified electrician in accordance with AS3000 Solargain reserves the right to alter the design components or construction to its
14. om where the unit was purchased Customers outside this area will be subject to any freight costs and any travelling charges incurred by the Solargain representative carrying out the rectification To the extent a claim falls under the Parts and Labour Warranty Period the Warranty covers the repair and or replacement of such failed component in the Solargain Hot Water System and any associated labour costs free of charge Subject to an area within a 30 kilometre radius of the Solargain Branch or Authorised Distributor from where the unit was purchased Customers outside this area will be subject to any freight costs and any travelling charges incurred by the Solargain representative carrying out the rectification Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 10 11 12 13 14 15 16 The decision to repair or replace the component the subject of the Warranty will be entirely at the discretion of Solargain Where a Solargain Hot Water System or a component thereto is repaired or replaced by Solargain the balance of any original Warranty Period will remain effective The repaired or replaced part does not carry any additional warranty period Upon installation of the Solargain Hot Water System itis the consumer responsibility to register their warranty online www solargain com au warranty registration Consumer must provide the following detail home owners detail product mode
15. out the day the circulation pump switches on and off gradually heating up the water in the tank This is called solar contribution Understanding Solar Contribution Some solar hot water owners make the mistake of thinking that once they install a solar water heater they can turn their element or gas booster off whenever there is sunlight This is incorrect for two reasons Firstly it is a requirement to heat the water to 60 C on a regular basis to kill Legionella bacteria Secondly solar radiation is only half or one third as strong in the winter months compared to summer and therefore is not able to provide the same amount of hot water as in the summer Your solar system is designed to meet virtually 10096 of summer hot water needs and will provide about 50 in the winter averaging about 60 80 annually depending on your location If the solar contribution during the day is not enough to raise the water to a suitable temperature an electric or gas booster will be required to provide additional heating Document Number HW M 02 Issue Number 2 Revision Date 23 July 14 During good sunny weather the solar collector will normally be able to provide enough hot water but during winter months and inclement weather boosting will be required It is a legal requirement that the water be heated to 60 C on a regular basis to kill Legionella bacteria that can lead to Legionnaires disease Bottom element electric boosted syst
16. rgain Solar Hot Water System To the extent permitted by law Solargain shall not be liable under this Warranty for any consequential loss or damage or any incidental expenses resulting from any breach of this warranty including but not limited to claims for damage to buildings roofs ceilings walls foundations gardens personal belonging or household effects fixtures and fittings or any other consequential loss damage or inconvenience either directly or indirectly due to leakage from the Solargain Hot Water System or any other matter related to the system or its operation The benefits conferred by this Warranty are in addition to all other rights and remedies in respect of the Solargain Hot Water System which the purchaser has under the Competition and Consumer Act 2010 and consumer protection legislation of the States and Territories Nothing in this Warranty has the effect of excluding restricting or modifying those rights Goods presented for repair may be replaced by refurbished goods of same type rather than being repaired Refurbished parts may be used to repair replace the goods Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the
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