SatCall – User Manual
Contents
1. verification SatComms recommends the caller use the Quick Number option 7 Shortcut Using a Quick Number Instead of dialing the entire destination number the user can use the Quick Number option Quick Number QN dialing allows users to place a SatCall call by dialing a short code instead of the full destination phone number Users can pre define up to 99 999 terminals with a Quick Number The user defines and maintains their own Quick Number list by performing the following steps How to Define Quick Numbers 1 Dial one of the access numbers listed above 2 After the voice prompt enter the PIN code unless CLI is active 3 Dial destination phone number followed by and the desired Quick Number with no leading zeros For example 0 761234567 1 assigns the Inmarsat IMN 761234567 as Quick Number 1 00 88216 6700 0003 2 assigns the Thuraya MSISDN 88216 6700 0003 as Quick Number 2 Note To define an Aero DDI number to Quick Number 2 enter 0 581234567 2 How to Use a Defined Quick Number 1 Dial one of the access numbers listed above 2 After the voice prompt enter the PIN code unless CLI is active 3 When asked to enter the destination number just dial the Quick Number Alternatively 4 The caller can dial the first ten Quick Numbers directly by replacing the last two digit s of the US or Norwegian Access Number with the two digit Quick Number in the range of 01 to 10 See the examples below gt Using Quick Nu2. SatCall User Manual Content Introduction Prerequisites Access numbers gt Alternative 1 gt Alternative 2 Using SatCall with a Prepaid Card Using SatCall without a Prepaid Card How to Transmit Faxes Shortcut Using a Quick Number gt How to Define Quick Numbers gt How to Use a Defined Quick Number 8 How to make a High Speed Data HSD Connection 9 Billing 10 Any Questions Need Support W Ne Hoge 1 Introduction SatCall allows users to place calls directly through a teleport provided by Vizada in either Norway or the United States thus often bypassing local telecommunications operators and additional fees The service is available for Inmarsat B M Mini M Fleet GAN Swift BGAN Fleet Broadband and Swift Broadband terminals in all Inmarsat satellite regions The service is also available for Iridium Thuraya and other Low Earth Orbit LEO satellite services and for fixed to fixed calls HSD High Speed Data connections can also be established with Inmarsat B Fleet and GAN terminals SatCall also allows users to place calls from Fixed to Mobile using a Prepaid Calling Card or Super Quiet Time card hereafter called Prepaid Cards A few prerequisites must be fulfilled in order to use the SatCall service 2 Prerequisites User s telephone must support and be set to DTMF tone dialing mode Registration is mandatory unless the caller is using SatCall with Prepaid Cards To regis
3. ited States will be billed via the ordinary telephone invoice from the local telephone provider For customers using SatCall with a Prepaid Card the customer s prepaid account will be debited for the Inmarsat airtime incurred Any expenses for the use of a landline between the user and the LES will appear on the regular telecom operator bill For fixed to fixed calls a surcharge is added to calls to destinations in band C Antartica Chile fixed audiotext Cuba Cuba Guantanamo Bay Diego Garcia East Timor Guinea Bissau Kiribati Nauru Niue Norfolk Island Papua New Guinea St Helena Sao Tome Solomon Islands Tokelau Tuvalu Vanuatu Wallis amp Fortuna 10 Any Questions Need Support Please contact SatComms Australia for further information or assistance SatComms Australia Activations Phone 1 300 732517 within Australia or 61 7 5439 1888 international Support Phone 1 300 859632 within Australia or 61 7 5439 1888 international Facsimile 1 800 303701 within Australia or 61 2 8208 7340 international Support Email support satcomms com au Activations Email activations satcomms com au Sales Email sales satcomms com au Web www satcomms com au
4. mber 1 dial 47 22 81 10 O1 or 1 203 346 3401 gt Using Quick Number 3 dial 47 22 81 10 03 or 1 203 346 3403 gt Using Quick Number 10 dial 47 22 81 10 10 or 1 203 346 3410 Alternatively 5 Place a SatCall call from a registered landline and dial one of the first ten Quick Numbers to place a single stage call to the desired destination Note The user can have up to 99 999 Quick Numbers but only Quick Numbers 1 10 can be used for direct dialing as outlined above in point 4 8 How to make a High Speed Data HSD Connection Inmarsat B HSD Fleet 77 HSD and GAN HSD This service requires that the user have an ISDN subscription and that CLI verification can be used This is a one to one connection which means that the incoming call will automatically be forwarded to the Inmarsat B Fleet or GAN terminal Vizada SatComms used LESO Land Earth Station Operator for this service has assigned 10 telephone numbers for this service at Eik Land Earth Station LES 22811001 22811010 so the user can make an HSD connection to 10 different Inmarsat B Fleet or GAN numbers from the same ISDN subscription To use this service please contact SatComms activation team for registration 9 Billing For charges incurred under SatCall SatComms Australia will send the customer a bill for the traffic expenses monthly For countries without SatCall local access toll free numbers the landline between originating country and Norway or the Un
5. o let the caller access the service If CLI cannot be used the user must enter a 10 digit PIN code supplied upon registration or with a Prepaid Card 4 Using SatCall with a Prepaid Card 2 Dial either the SatCall number in Norway the US or one of the other local access numbers listed above A voice message instructs the user to enter the 10 digit PIN code from the Prepaid Card Upon verification a voice message instructs the user to enter the destination number as follows gt For Inmarsat services the user can skip the international prefix 00 and the Ocean Region prefix starting with 87 Just dial O for the Ocean Region and the Inmarsat number e g 0 7611234567 gt To reach a particular extension DDI on an Inmarsat Aero terminal the user can skip the international prefix 00 and the Ocean Region prefix starting with 87 Just dial 0 for the Ocean Region and the Inmarsat Aero DDI number starting with 58 e g 0 581234567 gt For Iridium Thuraya or other LEO services or fixed to fixed calls users dial 00 after the prompt followed by the MSISDN or fixed number being called e g 00 88216 6700 0003 00 1 301 8387700 5 Using SatCall without a Prepaid Card The user must have a PIN code 10 digits in order to access this service To receive this PIN code please register for SatCall via SatComms activations team If the user has already registered follow the steps below 1 2 Dial the SatCall number in Nor
6. ter for SatCall contact SatCcomms Customer Service Centre 3 Access numbers Alternative 1 Dial one of the local access toll free numbers in the following countries Country Toll Free Number Argentina 00 800 467 32 673 Australia 1800 150 450 Brazil 0021 800 467 32 673 Canada 1800 551 7534 Chile 1230 020 3367 Colombia 009 800 467 32 673 Cyprus 800 942 267 Denmark 8088 3891 France 0800 918 259 Germany 0800 181 1183 Greece 00800 471 23488 Hong Kong 800 963334 Italy 800 780 036 Japan 00531 47 0001 Korea 07984714035 Malaysia 1800 80 89 66 Mexico 001 866 397 8655 The Netherlands 0800 023 0980 Portugal 800 847 649 Singapore 800 471 1028 Spain 9009 947 09 Switzerland 800 564 269 Taiwan 00801 477 007 Turkey 0080 0479 1404 UK 0800 73 17015 The Ukraine 8 10 013 see note below USA 1 800 551 7534 Note indicates that the user must wait for a second dial tone before dialing the remaining digits Alternative 2 Dial the SatCall number in either Norway or the US Norway 47 22 81 10 00 US 1 203 346 3400 If the user s telephone number is forwarded to Norway or the US SatCall offers Calling Line Identification CLI verification CLI is a telephone service that transmits a caller s number to the called party s telephone equipment during the ringing signal or when the call is being set up but before the call is answered This means that the user s telephone number will be used as verification t
7. way the US or one of the other local access numbers listed above A voice message instructs the user to enter the 10 digit PIN code If the user s account is configured for CLI verification the caller will not be instructed to enter the PIN code when dialing from the registered CLI Upon verification a voice message instructs the user to enter the destination number as follows gt For Inmarsat services the user can skip the international prefix 00 and the Ocean Region prefix starting with 87 Just dial O for the Ocean Region and the Inmarsat number e g 0 7611234567 gt To reach a particular extension DDI on an Inmarsat Aero terminal the user can skip the international prefix 00 and the Ocean Region prefix starting with 87 Just dial O for the Ocean Region and the Inmarsat Aero DDI number starting with 58 e g 0 581234567 gt For Iridium Thuraya or other LEO services or fixed to fixed calls users dial 00 after the prompt followed by the MSISDN or fixed number being called e g 00 88216 6700 0003 00 1 301 8387700 6 How to Transmit Faxes If the user does not have the possibility to use the CLI verification SatComms recommends that the caller connect a telephone to the telefax equipment this step will simplify the fax transmission because when the user is asked to enter the PIN code and the destination number it may be difficult to hear the instructions through the fax equipment If the user is able to use CLI
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